Leadership Team - Biography

Chantel L. Balkovetz is executive vice president and chief operations officer of Symetra Financial Corporation and its insurance subsidiaries. She leads the customer service and operations teams that support Symetra’s 1.75 million customers across its Benefits, Retirement and Individual Life divisions. She also leads information technology, customer and partner experience, data, change leadership and the strategic planning teams responsible for delivering on the Symetra Empowers strategic vision.

After joining Symetra in 2008 as director of Retirement Service and Operations, Ms. Balkovetz subsequently moved into the Individual Life Division, and was named vice president in 2011. In 2012, she became vice president, Individual Life and Retirement Service & Operations, and was promoted to senior vice president in March 2017. In 2020, she was promoted to executive vice president and chief of service and operations.

Prior to Symetra, Ms. Balkovetz held leadership operation roles at Safeco Property & Casualty and Safeco Mutual Funds. 

Ms. Balkovetz received a bachelor’s degree in business administration with an emphasis in marketing from Washington State University in Pullman, Washington.