Leadership Team - Biography

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Chantel L. Balkovetz
Executive Vice President and Chief of Service and Operations

Chantel L. Balkovetz is executive vice president and chief of service and operations of Symetra Financial Corporation and its insurance subsidiaries. In this role, she leads the customer service and operations teams for Symetra’s three divisions—Retirement, Benefits and Individual Life—with responsibility for new business, customer service, billing and premium collection, contract administration, claims, agency services, business system solutions, quality assurance, training and operations risk management.

Ms. Balkovetz also leads the Chief Operations Office, an interdisciplinary group of experienced senior leaders at Symetra responsible for operational health across the enterprise.

After joining Symetra in 2008 as director of Retirement Service and Operations, Ms. Balkovetz subsequently moved into the Individual Life Division, and was named vice president in 2011. In 2012, she became vice president, Individual Life and Retirement Service & Operations, and was promoted to senior vice president in March 2017.

Prior to Symetra, Mrs. Balkovetz held leadership operation roles at Safeco Property & Casualty and Safeco Mutual Funds.

Ms. Balkovetz received a bachelor’s degree in business administration with an emphasis in marketing from Washington State University in Pullman, Washington.