Table of Contents
As filed with the Securities
and Exchange Commission on December 28, 2009.
Registration
No. 333-162344
SECURITIES AND EXCHANGE
COMMISSION
Washington, D.C.
20549
AMENDMENT NO. 3
To
Form S-1
REGISTRATION
STATEMENT
UNDER
THE SECURITIES ACT OF
1933
SYMETRA FINANCIAL
CORPORATION
(Exact name of registrant as
specified in its charter)
| Delaware | 6311 | 20-0978027 | ||
|
(State or other jurisdiction
of incorporation or organization) |
(Primary Standard Industrial Classification Code Number) |
(I.R.S. Employer Identification Number) |
777 108th Avenue NE,
Suite 1200
Bellevue, WA 98004
(425) 256-8000
(Address, including zip code,
and telephone number, including area code, of registrant’s
principal executive offices)
Margaret A. Meister
Chief Financial
Officer
Symetra Financial
Corporation
777 108th Avenue NE,
Suite 1200
Bellevue, WA 98004
(425) 256-8000
(Name and address, including zip
code, and telephone number, including area code, of agent for
service)
Copies to:
|
William J. Whelan III, Esq. Cravath, Swaine & Moore LLP Worldwide Plaza 825 Eighth Avenue New York, NY 10019 (212) 474-1000 |
George C. Pagos, Esq. Senior Vice President, General Counsel and Secretary Symetra Financial Corporation 777 108th Avenue NE, Suite 1200 Bellevue, WA 98004 (425) 256-8000 |
Gary I. Horowitz, Esq. Simpson Thacher & Bartlett LLP 425 Lexington Avenue New York, NY 10017 (212) 455-2000 |
Approximate date of commencement of proposed sale to the
public: As soon as practicable after the
effective date of this Registration Statement.
If any of the securities being registered on this Form are to be
offered on a delayed or continuous basis pursuant to
Rule 415 under the Securities Act of 1933, check the
following
box. o
If this Form is filed to register additional securities for an
offering pursuant to Rule 462(b) under the Securities Act,
please check the following box and list the Securities Act
registration statement number of the earlier effective
registration statement for the same
offering. o
If this Form is a post-effective amendment filed pursuant to
Rule 462(c) under the Securities Act, check the following
box and list the Securities Act registration statement number of
the earlier effective registration statement for the same
offering. o
If this Form is a post-effective amendment filed pursuant to
Rule 462(d) under the Securities Act, check the following
box and list the Securities Act registration number of the
earlier effective registration statement for the same
offering. o
Indicate by check mark whether the registrant is a large
accelerated filer, an accelerated filer, a non-accelerated
filer, or a smaller reporting company. See the definitions of
“large accelerated filer,” “accelerated
filer” and “smaller reporting company” in
Rule 12b-2
of the Exchange Act. (Check one):
| Large accelerated filer o | Accelerated filer o | Non-accelerated filer þ | Smaller reporting company o |
(Do not check if a smaller
reporting company)
CALCULATION OF REGISTRATION
FEE
|
Proposed Maximum |
Amount of |
|||||
|
Title of Each Class of |
Aggregate |
Registration |
||||
| Securities to be Registered | Offering Price(1)(2) | Fee(3) | ||||
|
Common Stock, $0.01 par value per share
|
$575,000,000.00 | $32,085.00 | ||||
| (1) | Includes shares issuable upon exercise of the underwriters’ over-allotment options. See “Underwriting.” | |
| (2) | Estimated solely for the purpose of calculating the amount of the registration fee pursuant to rule 457(o) under the Securities Act of 1933, as amended. | |
| (3) | The registration fee has been previously paid. |
The Registrant hereby amends this Registration Statement on
such date or dates as may be necessary to delay its effective
date until the Registrant shall file a further amendment which
specifically states that this Registration Statement shall
thereafter become effective in accordance with Section 8(a)
of the Securities Act of 1933 or until this Registration
Statement shall become effective on such date as the Commission,
acting pursuant to said Section 8(a), may determine.
Table of Contents
|
The information in
this preliminary prospectus is not complete and may be changed.
We may not and the Selling Stockholders may not sell these
securities until the registration statement filed with the
Securities and Exchange Commission of which this preliminary
prospectus forms a part is effective. This preliminary
prospectus is not an offer to sell these securities and it is
not soliciting an offer to buy these securities in any state
where the offer or sale is not permitted. |
SUBJECT TO COMPLETION, DATED
DECEMBER 28, 2009
PROSPECTUS
Shares
Common Stock
This is Symetra Financial Corporation’s initial public
offering. We are
selling shares
of our common stock in this offering. The Selling Stockholders
are
selling shares
of our common stock in the offering. We intend to use the net
primary proceeds from this offering for general corporate
purposes, which may include contributions of capital to our
insurance and other subsidiaries. We will not receive any
proceeds from the sale of shares by the Selling Stockholders.
See “Use of Proceeds.”
We expect the public offering price to be between
$ and
$ per share. Currently, no public
market exists for the shares. We have applied to list our common
stock on the New York Stock Exchange under the symbol
“SYA.”
Investing in our common stock involves risks that are
described in the “Risk Factors” section beginning on
page 12 of this prospectus.
| Per Share | Total | |||||||
|
Initial public offering price
|
$ | $ | ||||||
|
Underwriting discounts and commissions
|
$ | $ | ||||||
|
Proceeds to Symetra (before expenses)
|
$ | $ | ||||||
|
Proceeds to Selling Stockholders (before expenses)
|
$ | $ | ||||||
The underwriters may also purchase up to an
additional shares
of common stock from the Company and the Selling Stockholders at
the public offering price, less the underwriting discount,
within 30 days from the date of this prospectus to cover
over-allotments.
Neither the Securities and Exchange Commission nor any state
securities commission has approved or disapproved of these
securities or determined if this prospectus is truthful or
complete. Any representation to the contrary is a criminal
offense.
The shares will be ready for delivery on or
about ,
2009.
Joint Book-Running Managers
| BofA Merrill Lynch | J.P. Morgan | Goldman, Sachs & Co. | Barclays Capital |
The date of this prospectus
is ,
2009.
TABLE OF
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| EXHIBIT 10.18 | ||||||||
| EX-10.20 | ||||||||
| EX-23.1 | ||||||||
You should rely only on the information contained in this
document or any free writing prospectus prepared by or on behalf
of us. We have not authorized anyone to provide you with
information that is different. This document may only be used
where it is legal to sell these securities. The information
contained in this document may only be accurate on the date of
this document.
“Symetra,” “Symetra Financial” and their
respective logos are our trademarks. Other service marks,
trademarks and trade names referred to in this prospectus are
the property of their respective owners.
Our insurance subsidiaries are domiciled in the states of
Washington and New York. These states have enacted laws that
require regulatory approval for the acquisition of
“control” of insurance companies. Under these laws,
there exists a presumption of “control” when an
acquiring party acquires 10% or more of the voting securities of
an insurance company or of a company which itself controls an
insurance company. Therefore, any person acquiring 10% or more
of our common stock would need the prior approval of the state
insurance regulators of these states or a determination from
such regulators that “control” has not been acquired.
Dealer
Prospectus Delivery Obligation
Until ,
2009 (the 25th day after the date of this prospectus), all
dealers that effect transactions in our common shares, whether
or not participating in this offering, may be required to
deliver a prospectus. This is in addition to the dealers’
obligation to deliver a prospectus when acting as an underwriter
and with respect to unsold allotments or subscriptions.
Table of Contents
PROSPECTUS
SUMMARY
The following is a summary of the information contained in
this prospectus, and it may not contain all the information that
is important to you. You should read the entire prospectus
carefully, especially the “Risk Factors” section, the
consolidated financial statements and the accompanying notes
included in this prospectus.
Unless the context otherwise requires, references in this
prospectus to “Symetra” refer to Symetra Financial
Corporation on a stand-alone, non-consolidated basis. References
to “we,” “our,” “us” and “the
Company” are to Symetra Financial Corporation together with
its subsidiaries, including our predecessor operations.
A glossary of selected insurance terms and defined terms used
throughout this prospectus can be found under “Glossary of
Selected Insurance and Defined Terms” on
page G-1.
Our
Business
We are a life insurance company focused on profitable growth in
select group health, retirement, life insurance and employee
benefits markets. Our operations date back to 1957 and many of
our agency and distribution relationships have been in place for
decades. We are headquartered in Bellevue, Washington and employ
approximately 1,100 people in 16 offices across the United
States, serving approximately 1.8 million customers.
As of September 30, 2009, our stockholders’ equity was
$1,480.5 million, our adjusted book value was
$1,450.7 million and we had total assets of
$22.2 billion. For the twelve months ended
September 30, 2009, our return on equity, or ROE, was 13.9%
and our operating return on average equity, or operating ROAE,
was 10.6%. We define adjusted book value as stockholders’
equity less accumulated other comprehensive income (loss), or
AOCI, and we define operating ROAE as adjusted operating income
divided by average adjusted book value. Adjusted book value,
adjusted operating income and operating ROAE are non-GAAP
measures. For reconciliations of adjusted book value to
stockholders’ equity and adjusted operating income to net
income and for a summary presentation of our operating results
and financial position determined in accordance with GAAP,
please see “— Summary Historical Consolidated
Financial and Other Data” on page 9.
We manage our business through the following five segments, four
of which are operating:
| • | Group. We offer medical stop-loss insurance, limited medical benefit plans, group life insurance, accidental death and dismemberment insurance and disability insurance mainly to employer groups of 50 to 5,000 individuals. In addition to our insurance products, we offer managing general underwriting, or MGU, services through Medical Risk Managers, Inc, or MRM. Our Group segment generated segment pre-tax adjusted operating income of $66.9 million during 2008 and $44.7 million during the nine months ended September 30, 2009. |
| • | Retirement Services. We offer fixed and variable deferred annuities, including tax sheltered annuities, individual retirement accounts, or IRAs, and group annuities to qualified retirement plans, including Section 401(k), 403(b) and 457 plans. Our Retirement Services segment generated segment pre-tax adjusted operating income of $36.6 million during 2008 and $41.3 million during the nine months ended September 30, 2009. |
| • | Income Annuities. We offer single premium immediate annuities, or SPIAs, to customers seeking a reliable source of retirement income and structured settlement annuities to fund third party personal injury settlements. In addition, we offer our existing structured settlement clients a variety of funding services product options. Our Income Annuities segment generated segment pre-tax adjusted operating income of $36.5 million during 2008 and $33.0 million during the nine months ended September 30, 2009. |
| • | Individual. We offer a wide array of term, universal and variable life insurance as well as bank-owned life insurance, or BOLI. Our Individual segment generated segment pre-tax adjusted operating income of $59.7 million during 2008 and $51.6 million during the nine months ended September 30, 2009. |
| • | Other. This segment consists of unallocated corporate income, composed primarily of investment income on unallocated surplus, unallocated corporate expenses, interest expense on |
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debt, tax credits from certain investments, the results of
small, non-insurance businesses that are managed outside of our
operating segments, and inter-segment elimination entries. Our
Other segment generated a segment pre-tax adjusted operating
loss of $31.6 million during 2008 and $5.8 million
during the nine months ended September 30, 2009.
We distribute our products nationally through an extensive and
diversified independent distribution network. Our distributors
include financial institutions, employee benefits brokers, third
party administrators, specialty brokers, independent agents and
advisors. We believe that our multi-channel distribution network
allows us to access a broad share of the distributor and
consumer markets for insurance and financial services products.
For example, we currently distribute our annuity and life
insurance products through approximately 16,000 independent
agents, 26 key financial institutions and 4,300 independent
employee benefits brokers. We continually add new distribution
relationships to expand the breadth of partners offering our
products.
Market
Environment and Opportunities
We believe we are well positioned to capitalize on existing
market opportunities, including:
| • | Increasing need for retirement savings and income. There are significant demographic factors that indicate increased need for retirement solutions. These factors include: |
| – | according to the U.S. Census Bureau, there are 76.8 million baby-boomers (Americans born between 1946 and 1964) who are at or near retirement age; and | |
| – | according to the U.S. Census Bureau, there are 61.6 million members of Generation X (Americans born between 1965 and 1979). We believe these members of Generation X are likely to fund their retirement from personal savings. |
Many of these individuals have experienced significant declines
in the value of their savings as a result of recent market
turmoil or have saved too little for retirement. According to
the Employee Benefit Research Institute, or EBRI, as of 2007,
approximately 78% of families with a head of household aged 55
to 65 participated in an employer-based retirement plan or IRA.
EBRI estimates that the median value of this population’s
employer-based retirement plans declined 14.7% from
approximately $81,000 in 2007 to approximately $69,100 in June
2009. As a result of these demographic factors, we expect
greater demand for retirement savings products that supplement
social security. In particular, we believe demand will continue
to grow for products like immediate annuities that offer income
streams that cannot be outlived.
| • | Shift in customer demand toward simple to understand products. The equity and bond market dislocation of the last 18 months shifted customer and distributor demand toward simple to understand and predictable products. Customers increasingly demand savings and income oriented products (such as fixed annuities) that offer transparency and stable returns that are higher than returns on savings accounts. Industry sales of savings and income oriented products have grown substantially while sales of equity market based products (such as variable annuities) have fallen. Illustrating this trend, Kehrer/LIMRA reported that industry sales of variable annuities declined by 26% in the first six months of 2009 compared to the equivalent 2008 period. Conversely, industry sales of fixed annuities grew by 46% over the same period. | |
| • | Continued demand for affordable health insurance. According to the Kaiser Family Foundation, health insurance premiums in the United States increased 131% from 1999 to 2009; meanwhile, the Consumer Price Index increased only 28%. As health care costs continue to rise faster than inflation, the demand for affordable health insurance options has increased. According to the Self-Insurance Institute of America, 75 million people in the United States under the age of 65 receive their benefits through self-funded plans, including 47% of workers in smaller firms and 76% of workers in midsize firms. We believe we can grow our business by providing employees with affordable access to health insurance through employer-sponsored limited benefit employee health plans and by offering group medical stop-loss insurance to medium and large businesses that self-fund their medical plans. |
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Our
Competitive Strengths
Our competitive strengths enabled us to perform well across all
of our operating segments through the recent market turmoil.
Since January 1, 2008 we have added 26 distribution
partners, developed 14 new products and grown our assets under
management by $3.0 billion, or 17.4%. Our sales for the
first nine months of 2009 were $2.2 billion, an increase of
260% over our sales during the first nine months of 2007. Our
competitive strengths include:
Balance sheet focus. We are vigilant about
maintaining a strong balance sheet in all economic environments.
We believe our strong balance sheet will allow us to continue
growing our business and market share as many of our competitors
must first shore up their own balance sheets.
| • | Superior investment management. We pursue a value-oriented investment approach focused on disciplined matching of assets and liabilities and preservation of principal. We believe we have built a conservative asset portfolio illustrated by the following (as of September 30, 2009): |
| – | Subprime exposure of only $0.3 million | |
| – | Alt-A exposure totaling less than 1% of invested assets, with 88% of Alt-A exposure being supported by fixed rate collateral | |
| – | No exposure to option adjustable rate mortgages, or option ARMs | |
| – | 99% of our commercial mortgage-backed security, or CMBS, portfolio is rated AAA and has a weighted-average credit enhancement of 28% | |
| – | Minimal exposure to alternative assets, such as hedge funds and private equity funds | |
| – | Below investment grade fixed maturities represent less than 7% of invested assets |
This investment approach has resulted in what we believe to be
relatively strong performance. For example:
| – | Our total pre-tax net realized gains (losses) on sales and impairments of fixed maturities cost 41 basis points for the first nine months of 2009, cost 52 basis points for 2008, and cost an annualized average 19 basis points since January 1, 2005 | |
| – | Our commercial mortgage portfolio has a weighted-average loan-to-value ratio of 54% and only one non-performing loan | |
| – | Since January 1, 2005, our equity portfolio has grown at an annualized rate of 10.1% compared to an annualized return of (0.8)% for the S&P 500 Index |
| • | Disciplined liability risk management. We believe we have an attractive and diverse mix of businesses that, combined with our disciplined approach to asset/liability matching, enables us to stick to our strategy of offering simple to understand products without adding product features that create liability-side balance sheet volatility. Our liability portfolio includes: |
| – | No guaranteed living benefits, or GLBs, in variable annuity products | |
| – | No shadow accounts in universal life products | |
| – | No term products that are dependent on lapse-supported pricing and securitization of deficiency reserves | |
| – | No high commission/long surrender period indexed annuities |
Because we do not offer these product features, we avoided
having a complex derivative hedging portfolio similar to those
found on the balance sheets of many of our competitors.
| • | Strong financial position. We believe we have a strong and transparent balance sheet due to the lack of off-balance sheet obligations and embedded guarantees on variable products, and limited derivative and alternative investments. We have no value of business acquired, or VOBA, on our |
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| balance sheet and minimal goodwill. We believe that we compare favorably to our industry in terms of the following financial strength metrics (as of September 30, 2009): |
| – | Our deferred acquisition costs, or DAC, is 16% of stockholders’ equity and 17% of adjusted book value | |
| – | Our goodwill is 2% of stockholders’ equity and adjusted book value | |
| – | We have no outstanding debt balances maturing until 2016 | |
| – | Stockholders’ equity is 102% and adjusted book value is 100% of regulatory capital | |
| – | Our risk-based capital ratio is 361% | |
| – | Our AOCI improved from $(1,052.6) million at December 31, 2008 to $29.8 million at September 30, 2009 |
Adjusted book value is a non-GAAP measure. For a reconciliation
of adjusted book value to stockholders’ equity and for a
summary presentation of our operating results and financial
position determined in accordance with GAAP, please see
“— Summary Historical Consolidated Financial and
Other Data” on page 9.
Powerful and expanding national distribution
network. We have a two-pronged approach to
expanding product sales by working with our existing
distribution relationships and by adding new distribution
partners.
| • | High quality distribution relationships. We offer consumers access to our products through a national multi-channel network, including financial institutions, employee benefits brokers, third party administrators, specialty brokers and independent agents. We are adept at designing simple to understand, yet innovative products to meet the changing demands of the market. By working closely with our distributors, we are able to anticipate opportunities in the marketplace and rapidly address them. By treating our distributors as clients and providing them with outstanding levels of service, we have cultivated strong relationships over decades that we believe allow us to avoid competing on price alone. In addition, we have flexible information technology platforms that allow us to integrate our products onto the operating platforms of our distributors, which we believe provides us with a competitive advantage in attracting new distributors. | |
| • | Strong bank distribution channel. According to Kehrer/LIMRA, we were a top-five seller of fixed annuities through banks in the first six months of 2009. Our strong bank distribution relationships make us well-positioned to continue to take advantage of the increased investor demand for fixed annuities and to take market share away from financially stressed competitors. We also have increased our sales of single premium immediate annuities and single premium life insurance through existing and new bank distribution partners. During the first nine months of 2009, our sales of single premium immediate annuities through banks increased 18% and single premium life volumes increased 74% as compared to the first nine months of 2008. |
Leading group medical stop-loss insurance
provider. We have been a leading provider of group
medical stop-loss insurance since 1976. We have built a
consistently profitable platform with high levels of customer
service and disciplined underwriting practices. In the last
25 years, our group medical stop-loss insurance business
has experienced only two calendar years of net losses, the most
recent being 1999.
Diverse business mix. We believe that our
diverse mix of businesses offers us a greater level of financial
stability than many of our similarly-sized competitors across
business and economic cycles. Given our lack of reliance on any
particular product or line of business, we are able to allocate
resources to markets with the highest potential returns at any
given point in time. By doing so, we are able to avoid certain
markets when they are experiencing heavy competition and related
pricing pressure without sacrificing our ability to grow
revenues.
Proven management team. We have a high
quality management team with an average of 25 years of
insurance-industry experience, led by Randy Talbot who has been
our chief executive officer since 1998. Having
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spent a significant portion of his
34-year
insurance industry career operating an insurance brokerage,
Mr. Talbot intimately understands the needs of our
distributors. We also have an experienced board of directors,
which includes industry professionals who have worked closely
with us to develop our strategies and operating philosophies.
Our long-term incentive plan aligns management’s incentives
with our stockholders’ interests.
Our
Growth Strategies
The recent market turmoil and its effects on our competitors
present a compelling opportunity to continue adding business at
attractive returns. Further, we believe our growth strategies
are well aligned with the current market environment as well as
the long-term competitive dynamics of our industry. We believe
the following proven, long-term growth strategies position us
well to consistently grow stockholder value despite periods of
aggressive pricing by our competitors:
| • | Sell simple to understand products. We have built a reputation as a writer of simple to understand products that meet the needs of customers and our distribution partners. This reputation has been strengthened by the retrenchment of many of our competitors due to recent market events and the consistency of our presence and product lineup over the past several years. We believe independent distributors highly value our demonstrated ability to accept new business during turbulent conditions while maintaining strong financial performance. As a result, we are able to take advantage of the convergence of increasing customer desire for simple to understand products and the financial challenges of several market competitors. | |
| • | Broaden and deepen distribution relationships. Our distribution strategy is to deliver multiple products through a single point of sale, thereby reducing our distribution costs. We believe that we have an unprecedented opportunity to expand our existing relationships and build new long-term relationships due to the recent market disruption that has distracted and refocused our competitors. Since January 1, 2008, we have added eight new bank relationships with approximately 6,100 sales representatives. In addition, we have added 18 new independent distribution relationships which added 2,400 new sales representatives actively selling our products. These new relationships, in tandem with existing relationships, have enabled us to grow our sales from $617 million during the first nine months of 2007 to $2.2 billion in the first nine months of 2009. | |
| • | Effectively deploy capital. We intend to deploy our capital prudently while maximizing our profitability and long-term growth in stockholder value. Our capital management strategy is to maintain financial strength through conservative and disciplined risk management practices, capital efficient product design, effective asset/liability management and opportunistic market share growth in all our business segments. We will also maintain our conservative investment management philosophy, which includes holding a high quality investment portfolio and carefully matching our investment assets against the duration of our insurance product liabilities. This approach will enable us to remain flexible to allocate capital to opportunities within our business segments that offer the highest returns. |
Risks
Related to Our Business, Our Industry and this
Offering
Investing in shares of our common stock involves substantial
risk. The factors that could adversely affect our results and
performance are discussed under the heading “Risk
Factors” immediately following this summary. Before you
invest in our shares, you should carefully consider all of the
information in this prospectus, including matters set forth
under the heading “Risk Factors,” including:
| • | Impact of the credit crisis and economic downturn. The recent credit crisis, global capital markets conditions and economic downturn have adversely impacted and will continue to have an adverse impact on our business and on the financial services industry in general. Impacts have included and will include investment losses, less availability and/or more competition for appropriate investments to support our products, higher cash balances generating yields lower |
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| than needed to support our products, failure of key business partners, impacts on demand for our products from new and existing customers, reduced availability of capital, higher cost of capital and heightened scrutiny from regulators and ratings agencies. It is unclear what impact financial rescue programs instituted by the U.S. federal government will have on the markets and on our business. |
| • | Investment losses. The credit crisis and significant drop in the equity markets that began in the second half of 2007 and substantially increased during the fourth quarter of 2008 have resulted in, and may continue to result in, decreases in value of fixed maturity securities, equity securities and other investments in our investment portfolio, which have impacted and may continue to impact our results of operations and financial position. | |
| • | Exposure to interest rate fluctuations. Many of our insurance and investment products are sensitive to interest rate fluctuations and expose us to the risk that falling interest rates will reduce the “spread,” or the difference between the returns we earn on the investments that support our obligations under our insurance and investment products and the amounts that we must credit to policyholders and contractholders. Generally, persistently low interest rates would have an adverse effect on our financial condition, results of operations and cash flows. Generally, inflation could adversely impact our financial condition, results of operations and cash flows due to potential higher policyholder withdrawals and asset sales at undesirable prices. | |
| • | Reserve requirements. Our calculations of reserves for estimated future benefit payments are based upon estimates and assumptions with regard to our future experience. Future experience is subject to many uncertainties and we cannot predict the ultimate amounts we will pay for future benefits or the timing of the payments. If reserves are insufficient to cover actual benefits and payments, we could be required to increase our reserves, which could adversely affect our financial condition and results. | |
| • | Deviation from assumptions upon which pricing is established. The price and expected future profitability of our insurance and annuity products are based in part upon expected patterns of premiums, expenses and benefits, using a number of assumptions, including those related to persistency, mortality and morbidity. Significant deviations from these assumptions could have an adverse affect on our financial condition, results of operations and cash flows. | |
| • | Amortization of deferred policy acquisition costs. Deferred policy acquisition costs, or DAC, represent certain costs that vary with, and are primarily related to, the sale and issuance of insurance policies and investment contracts and are deferred and amortized over the estimated policy and contract lives. Unfavorable experience with regard to expenses, investment returns, mortality, morbidity, withdrawals or lapses may increase the amortization of DAC, resulting in higher expenses and lower profitability. | |
| • | Potential downgrade in financial strength ratings. A downgrade in our financial strength ratings could have an adverse effect on our financial condition, results of operations and cash flows in several ways, including reducing new sales of products, adversely affecting our relationship with sales agents, increasing the number of policy surrenders and withdrawals, requiring us to reduce prices in order to compete and adversely impacting our ability to obtain reinsurance. | |
| • | Highly regulated industry. Our insurance businesses are subject to a wide variety of laws and regulations in various jurisdictions. Compliance with applicable laws and regulations is time consuming and personnel intensive, and changes in these laws and regulations may materially increase our direct and indirect compliance efforts and other expenses of doing business. | |
| • | Proposals for national health care reform. We sell group medical stop-loss insurance and limited benefit employee health plans to employer groups. Proposals addressing the affordability and availability of health insurance, including reducing the number of uninsured, are pending in |
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| the U.S. Congress and in many states. While at this time we cannot predict whether or in what form these proposals will be enacted, national health care reform could have a material effect on the profitability or marketability of our health insurance products and services and on our financial condition, results of operations and cash flows. |
| • | Constraints related to holding company structure. As a holding company, we have no significant direct operations. Dividends and other permitted distributions from subsidiaries are expected to be our principal source of funds to meet ongoing cash requirements. These payments are limited by regulations in the jurisdictions in which our subsidiaries operate. If our subsidiaries are unable to pay dividends, we may have difficulty servicing our debt, paying dividends on our common stock and meeting our holding company expenses. |
Financial
Strength Ratings
Currently, the financial strength ratings of our primary life
insurance subsidiaries, Symetra Life Insurance Company and First
Symetra National Life Insurance Company of New York, are
“A” (“Excellent,” the third highest of 16
ratings) with a stable outlook from A.M. Best Company,
Inc., “A” (“Strong,” the sixth highest of 21
ratings) with a negative outlook from Standard &
Poor’s Rating Service, and “A+”
(“Strong,” the fifth highest of 24 ratings) with a
negative outlook from Fitch, Inc. Moody’s Investors
Service, Inc. rates Symetra Life Insurance Company as
“A3” (“Good,” the seventh highest of 21
ratings) with a stable outlook. Moody’s does not rate First
Symetra National Life Insurance Company of New York. These
financial strength ratings should not be relied on with respect
to making an investment in our common stock.
Use of
Proceeds
Our board of directors has not made any determination of
specific uses of proceeds at this time. However, we expect to
use the net primary proceeds from this offering for general
corporate purposes, which may include contributions of capital
to our insurance and other subsidiaries. We will not receive any
proceeds from the sale of shares by the Selling Stockholders.
The
Selling Stockholders
In addition to the sale of shares of our common stock by the
Company, members of the original investor group that formed
Symetra by acquiring a group of life insurance and investment
companies from Safeco Corporation on August 2, 2004 (which
we refer to as the “Acquisition”) may participate in
this offering as Selling Stockholders. Upon consummation of this
offering, affiliates of White Mountains Insurance Group, Ltd.
and Berkshire Hathaway Inc. will collectively continue to
beneficially own approximately % of
our outstanding common stock.
Our
Executive Offices
Symetra was incorporated in 2004 under the laws of Delaware. Our
principal executive offices are located at 777 108th Avenue
NE, Suite 1200, Bellevue, WA 98004. Our telephone number is
(425) 256-8000.
Our internet address is www.symetra.com. The information
contained on or accessible from our website does not constitute
a part of this prospectus and is not incorporated by reference
herein.
7
Table of Contents
The
Offering
| Common stock offered by Symetra | shares | |
| Common stock offered by the Selling Stockholders | shares | |
| Common stock to be outstanding after this offering | shares | |
| Over-allotment options | The underwriters have options to purchase a total of up to additional shares from the Company and the Selling Stockholders to cover over-allotments. | |
| Use of proceeds | We intend to use the net primary proceeds from this offering for general corporate purposes, which may include contributions of capital to our insurance and other subsidiaries. We will not receive any proceeds from the sale of shares by the Selling Stockholders. See “Use of Proceeds.” |
| Listing | We have applied to list our common stock on the New York Stock Exchange, or NYSE, under the symbol “SYA.” |
| Dividend policy | We intend to pay quarterly dividends on our common stock. The declaration, payment and amount of future dividends to holders of our common stock will be at the discretion of our board of directors and will depend on many factors, including our financial condition and results of operations, liquidity requirements, market opportunities, capital requirements of our subsidiaries, legal requirements, regulatory constraints and other factors that our board of directors deems relevant. Dividends on our common stock will also be paid to holders of our outstanding warrants on a one-to-one basis. | |
| Risk factors | See “Risk Factors” for a discussion of factors you should consider before investing in our common stock. |
All information in this prospectus, unless otherwise indicated
or the context otherwise requires:
| • | assumes the common stock will be sold at $ per share (the midpoint of the price range set forth on the cover of this prospectus); | |
| • | assumes no exercise of the underwriters’ over-allotment options; | |
| • | excludes 7,746,840 remaining shares of common stock reserved for issuance pursuant to our Equity Plan; | |
| • | excludes 870,000 shares of common stock reserved for issuance pursuant to our Employee Stock Purchase Plan; and | |
| • | assumes no exercise of outstanding warrants to purchase 18,975,744 shares of common stock at an exercise price of $11.49 per share. |
8
Table of Contents
SUMMARY
HISTORICAL CONSOLIDATED FINANCIAL AND OTHER DATA
The summary historical consolidated financial and other data,
except for non-GAAP financial measures, as of September 30,
2009 and for the nine months ended September 30, 2009 and
2008 have been derived from our unaudited interim historical
consolidated financial statements and the related notes, which
have been prepared on a basis consistent with our audited
consolidated financial statements and are included in this
prospectus. In the opinion of management, such unaudited
financial data, except for non-GAAP financial measures, reflects
all historical and recurring adjustments necessary for a fair
presentation of the results for these periods. The results of
operations for the nine months ended September 30, 2009 are
not necessarily indicative of the results to be expected for the
full year or any future period. The summary historical
consolidated financial and other data, except for non-GAAP
financial measures, as of December 31, 2008 and 2007 and
for the years ended December 31, 2008, 2007 and 2006 have
been derived from our audited consolidated financial statements
and the related notes that are included elsewhere in this
prospectus. The summary historical consolidated financial and
other data, except for non-GAAP financial measures, as of
December 31, 2006 have been derived from our audited
consolidated financial statements that are not included in this
prospectus. This summary data should be read in conjunction with
our historical consolidated financial statements and related
notes included in this prospectus, and with
“Management’s Discussion and Analysis of Financial
Condition and Results of Operations.”
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (In millions, except per share data) | ||||||||||||||||||||
|
Consolidated Income Statement Data:
|
||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Premiums
|
$ | 430.2 | $ | 440.4 | $ | 584.8 | $ | 530.5 | $ | 525.7 | ||||||||||
|
Net investment income
|
829.4 | 718.0 | 956.5 | 973.6 | 984.9 | |||||||||||||||
|
Other revenues
|
43.2 | 52.0 | 67.8 | 68.7 | 56.1 | |||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(167.9 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
94.2 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(73.7 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
44.7 | (41.6 | ) | (71.6 | ) | 33.0 | 27.4 | |||||||||||||
|
Total net realized investment gains (losses)
|
(29.0 | ) | (103.3 | ) | (158.0 | ) | 16.8 | 1.7 | ||||||||||||
|
Total revenues
|
1,273.8 | 1,107.1 | 1,451.1 | 1,589.6 | 1,568.4 | |||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||
|
Policyholder benefits and claims
|
262.1 | 260.1 | 348.5 | 267.1 | 264.3 | |||||||||||||||
|
Interest credited
|
629.2 | 569.1 | 766.1 | 752.3 | 765.9 | |||||||||||||||
|
Other underwriting and operating expenses
|
186.7 | 201.9 | 265.8 | 281.9 | 260.5 | |||||||||||||||
|
Interest expense
|
23.8 | 24.0 | 31.9 | 21.5 | 19.1 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
36.4 | 17.7 | 25.8 | 18.0 | 14.6 | |||||||||||||||
|
Total benefits and expenses
|
1,138.2 | 1,072.8 | 1,438.1 | 1,340.8 | 1,324.4 | |||||||||||||||
|
Income from operations before income taxes
|
135.6 | 34.3 | 13.0 | 248.8 | 244.0 | |||||||||||||||
|
Provision (benefit) for income taxes:
|
||||||||||||||||||||
|
Current
|
(4.2 | ) | 34.2 | 23.8 | 62.8 | 92.4 | ||||||||||||||
|
Deferred
|
43.6 | (26.9 | ) | (32.9 | ) | 18.7 | (7.9 | ) | ||||||||||||
|
Total provision (benefit) for income taxes
|
39.4 | 7.3 | (9.1 | ) | 81.5 | 84.5 | ||||||||||||||
|
Net income
|
$ | 96.2 | $ | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||||||
|
Net income per common share(1):
|
||||||||||||||||||||
|
Basic
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||||||
|
Diluted
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||||||
|
Weighted-average number of common shares outstanding:
|
||||||||||||||||||||
|
Basic
|
111.622 | 111.622 | 111.622 | 111.622 | 111.622 | |||||||||||||||
|
Diluted
|
111.623 | 111.622 | 111.622 | 111.622 | 111.622 | |||||||||||||||
|
Cash dividends declared per common share
|
$ | — | $ | — | $ | — | $ | 1.79 | $ | 0.90 | ||||||||||
|
Non-GAAP Financial Measure(2):
|
||||||||||||||||||||
|
Adjusted operating income
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | ||||||||||
|
Reconciliation to net income:
|
||||||||||||||||||||
|
Net income
|
$ | 96.2 | $ | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||||||
|
Less: Net realized investment gains (losses) (net of taxes)(3)
|
(18.9 | ) | (67.1 | ) | (102.7 | ) | 10.9 | 1.1 | ||||||||||||
|
Add: Net realized and unrealized investment gains (losses) on
FIA options (net of taxes)(4)
|
0.1 | (2.3 | ) | (1.9 | ) | (1.5 | ) | 1.4 | ||||||||||||
|
Adjusted operating income
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | ||||||||||
9
Table of Contents
|
As of September 30, |
As of December 31, | |||||||||||||||
| 2009 | 2008 | 2007 | 2006 | |||||||||||||
| (In millions, except share and per share data) | ||||||||||||||||
|
Consolidated Balance Sheet Data:
|
||||||||||||||||
|
Total investments
|
$ | 20,035.2 | $ | 16,252.5 | $ | 16,905.0 | $ | 17,305.3 | ||||||||
|
Total assets
|
22,226.0 | 19,229.6 | 19,560.2 | 20,114.6 | ||||||||||||
|
Total debt
|
448.9 | 448.8 | 448.6 | 298.7 | ||||||||||||
|
Separate account assets
|
818.6 | 716.2 | 1,181.9 | 1,233.9 | ||||||||||||
|
Accumulated other comprehensive income (loss) (net of taxes)
(AOCI)
|
29.8 | (1,052.6 | ) | (12.5 | ) | (0.5 | ) | |||||||||
|
Total stockholders’ equity
|
1,480.5 | 286.2 | 1,285.1 | 1,327.3 | ||||||||||||
|
U.S. Statutory Financial Information:
|
||||||||||||||||
|
Statutory capital and surplus
|
$ | 1,331.7 | $ | 1,179.0 | $ | 1,225.0 | $ | 1,266.2 | ||||||||
|
Asset valuation reserve (AVR)
|
117.3 | 113.7 | 176.0 | 158.4 | ||||||||||||
|
Statutory capital and surplus and AVR
|
$ | 1,449.0 | $ | 1,292.7 | $ | 1,401.0 | $ | 1,424.6 | ||||||||
|
As of September 30, |
As of December 31, | |||||||||||||||
| 2009 | 2008 | 2007 | 2006 | |||||||||||||
|
Book value per common share(5)
|
$ | 13.25 | $ | 2.56 | $ | 11.51 | $ | 11.89 | ||||||||
|
Non-GAAP Financial Measures(6):
|
||||||||||||||||
|
Adjusted book value
|
$ | 1,450.7 | $ | 1,338.8 | $ | 1,297.6 | $ | 1,327.8 | ||||||||
|
Reconciliation to stockholders’ equity:
|
||||||||||||||||
|
Total stockholders’ equity
|
$ | 1,480.5 | $ | 286.2 | $ | 1,285.1 | $ | 1,327.3 | ||||||||
|
Less: AOCI
|
29.8 | (1,052.6 | ) | (12.5 | ) | (0.5 | ) | |||||||||
|
Adjusted book value
|
$ | 1,450.7 | $ | 1,338.8 | $ | 1,297.6 | $ | 1,327.8 | ||||||||
|
Add: Assumed proceeds from exercise of warrants
|
218.1 | 218.1 | 218.1 | 218.1 | ||||||||||||
|
Adjusted book value, as converted
|
$ | 1,668.8 | $ | 1,556.9 | $ | 1,515.7 | $ | 1,545.9 | ||||||||
|
Adjusted book value per common share(7)
|
$ | 15.65 | $ | 14.45 | $ | 14.01 | $ | 14.33 | ||||||||
|
Adjusted book value per common share, as converted(8)
|
$ | 14.94 | $ | 13.95 | $ | 13.58 | $ | 13.85 | ||||||||
| Twelve Months Ended | ||||||||||||||||
|
September 30, |
December 31, |
December 31, |
December 31, |
|||||||||||||
| 2009 | 2008 | 2007 | 2006 | |||||||||||||
|
ROE(9)
|
13.9 | % | 2.6 | % | 12.6 | % | 12.8 | % | ||||||||
|
Average stockholders’ equity(10)
|
$ | 658.0 | $ | 861.8 | $ | 1,328.3 | $ | 1,249.5 | ||||||||
|
Non-GAAP Financial Measure(11):
|
||||||||||||||||
|
Operating ROAE
|
10.6 | % | 9.2 | % | 11.2 | % | 12.1 | % | ||||||||
|
Average adjusted book value(12)
|
$ | 1,379.9 | $ | 1,329.8 | $ | 1,380.2 | $ | 1,324.2 | ||||||||
| (1) | Basic net income per common share assumes that all participating securities, including warrants, have been outstanding since the beginning of the period using the two-class method. Diluted net income per common share includes the dilutive impact of non-participating, unvested restricted stock awards, based on the application of the treasury stock method, weighted for the portion of the period they were outstanding. |
| (2) | Management considers adjusted operating income to be a useful supplement to net income, its most comparable GAAP measure, in evaluating our financial performance. We believe that the non-GAAP presentation of adjusted operating income is valuable because it assists an investor in determining whether our insurance-related revenues, composed primarily of premiums and net investment income, have been sufficient to generate operating earnings after meeting our insurance-related obligations, composed primarily of claims paid to policyholders and investment returns credited to policyholder accounts, and other operating costs. Though the after-tax net realized gains (losses) excluded from adjusted operating income recur in most periods, the timing and amount are driven by investment decisions and external economic developments unrelated to our management of the insurance and underwriting aspects of our business. For a definition and discussion of this non-GAAP measure and |
footnotes continued on following page
10
Table of Contents
| other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (3) | Net realized investment gains (losses) are reported net of taxes of $(10.1) million, $(36.2) million, $(55.3) million, $5.9 million and $0.6 million for the nine months ended September 30, 2009 and 2008, and the twelve months ended December 31, 2008, 2007 and 2006, respectively. |
| (4) | Net realized and unrealized investment gains (losses) on fixed income annuity, or FIA, options are reported net of taxes of $0.1 million, $(1.3) million, $(1.0) million, $(0.8) million and $0.8 million for the nine months ended September 30, 2009 and 2008, and the twelve months ended December 31, 2008, 2007 and 2006, respectively. | |
| (5) | Book value per common share is calculated based on stockholders’ equity divided by outstanding common shares and shares subject to outstanding warrants, totaling 111,705,199, as of September 30, 2009 and 111,622,039, as of December 31, 2008, 2007 and 2006. |
| (6) | Management considers adjusted book value to be a useful supplement to total stockholders’ equity, its most comparable GAAP measure, in evaluating our financial condition. We believe that investors find it useful if we present them with a financial measure that removes from stockholders’ equity the temporary and unrealized changes in the fair values of our investments, and the related effects on AOCI. By evaluating our adjusted book value, an investor can assess our financial condition based on our general practice of holding our fixed investments to maturity. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (7) | Management considers adjusted book value per common share to be a useful supplement to book value per common share, its most comparable GAAP measure, in evaluating our financial performance and condition. Adjusted book value per common share is calculated based on stockholders’ equity less AOCI, divided by outstanding common shares, totaling 92,729,455 as of September 30, 2009 and 92,646,295 as of December 31, 2008, 2007 and 2006. We believe investors find it useful if we present them with adjusted book value, a non-GAAP measure that removes AOCI from stockholders’ equity, and then translate it into another measure, adjusted book value per common share, which allows the investor to understand the value of its investment on the adjusted book value basis. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (8) | Management considers adjusted book value per common share, as converted, to be a useful supplement to book value per common share, its most comparable GAAP measure, in evaluating our financial performance and condition. Adjusted book value per common share, as converted, is calculated as adjusted book value plus the assumed proceeds from the warrants, divided by the sum of outstanding common shares and shares subject to outstanding warrants, totaling 111,705,199 as of September 30, 2009 and 111,622,039 as of December 31, 2008, 2007 and 2006. We believe investors find it useful if we present them with adjusted book value, a non-GAAP measure that removes AOCI from stockholders’ equity and then translate it into another measure, adjusted book value per common share, as converted, which gives effect to the exercise of our outstanding warrants. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (9) | Return on stockholders’ equity is calculated as net income divided by average stockholders’ equity. | |
| (10) | Average stockholders’ equity is derived by averaging ending stockholders’ equity for the most recent five quarters. |
| (11) | Management considers operating ROAE to be a useful supplement to return on stockholders’ equity, or ROE, its most comparable GAAP measure, in evaluating our financial performance. Operating ROAE is calculated based on adjusted operating income divided by average adjusted book value. The numerator and denominator of this measure have been reconciled to net income and stockholders’ equity, respectively, their most comparable GAAP financial measures. We believe that the non-GAAP presentation of this measure is valuable to an investor as it can help form a judgment as to how effectively our management uses funds invested by our stockholders to generate adjusted operating income growth. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (12) | Average adjusted book value is derived by averaging ending adjusted book value for the most recent five quarters. |
11
Table of Contents
RISK
FACTORS
You should carefully consider the following risks and other
information in this prospectus before deciding to invest in
shares of our common stock. Any of the risks described below
could materially adversely affect our business, financial
condition, results of operations and cash flows. In this event,
the trading price of our common stock could decline and you
could lose part or all of your investment.
Risks
Related to Our Business
Markets
in the United States and elsewhere have experienced extreme and
unprecedented volatility and disruption, with adverse
consequences to our liquidity, access to capital and cost of
capital. Market conditions such as we have experienced since the
second half of 2007 may significantly affect our ability to
meet liquidity needs, including capital that may be required by
our subsidiaries. We may seek additional debt or equity capital
but be unable to obtain such capital.
We need liquidity to pay our policyholder benefits, operating
expenses, interest on our debt and dividends on our capital
stock, and to pay down or replace certain debt obligations as
they mature. Without sufficient liquidity, we could be forced to
curtail our operations, and our business could suffer. The
principal sources of our liquidity are premiums earned on group
life, health and individual insurance products, annuity
considerations, deposit funds and cash flow from our investment
portfolio and assets, consisting mainly of cash or assets that
are generally readily convertible into cash. Sources of
liquidity in normal markets also include a variety of short- and
long-term instruments, including long-term debt and capital
securities.
Disruptions, uncertainty or volatility in the financial markets
may limit our access to capital required to operate our business
and maintain desired financial ratios. These market conditions
may limit our ability to access the capital necessary to grow
our business in a timely manner, replace capital withdrawn by
customers or raise new capital required by our subsidiaries as a
result of volatility in the markets. As a result, we may be
forced to delay raising capital, bear an unattractive cost of
capital or be unable to raise capital at any price, which could
decrease our profitability and significantly reduce our
financial flexibility. Actions we might take to access financing
may in turn cause rating agencies to reevaluate our ratings.
Future deterioration of our capital position at a time when we
are unable to access the long-term debt market could have a
material adverse effect on our liquidity. Our internal sources
of liquidity may prove to be insufficient.
Disruptions in the capital markets could adversely affect our
ability to access sources of liquidity, as well as threaten to
reduce our capital below a level that is consistent with our
existing objectives. If this occurs, we may need to:
| • | further access external sources of capital, including the debt or equity markets; | |
| • | reduce or eliminate future stockholder dividends of our common stock; | |
| • | utilize unused borrowings for general corporate purposes; | |
| • | undertake additional capital management activities, including reinsurance transactions; | |
| • | limit or curtail sales of certain products and/or restructure existing products; | |
| • | undertake asset sales or internal asset transfers; and | |
| • | seek temporary or permanent changes to regulatory rules. |
Certain of these actions may require regulatory approval
and/or the
approval of counterparties which are outside of our control or
have economic costs associated with them.
We rely on our revolving credit facility as a potential source
of liquidity which could be critical in enabling us to meet our
obligations as they come due, particularly during periods when
alternative sources of liquidity are limited. Our ability to
borrow under this facility is conditioned on our satisfaction of
covenants and other requirements contained in the facility, as
described in “Description of Certain
Indebtedness — Revolving Credit Facilities” on
page 168. Our failure to satisfy these covenants and other
requirements would
12
Table of Contents
restrict our access to the facility when needed and,
consequently, could have a material adverse effect on our
financial condition and results of operations.
Difficult
conditions in the credit and equity markets, and in the economy
generally, have adversely affected and may continue to adversely
affect our business and results of operations.
Conditions in the global capital markets and the economy
generally, both in the United States and elsewhere around the
world, have adversely affected our results of operations. The
stress experienced by global capital markets that began in the
second half of 2007 continued and substantially increased during
the fourth quarter of 2008 and early 2009. While the second and
third quarters of 2009 brought some turnaround in the capital
markets, concerns about the availability and cost of credit,
inflation, the U.S. mortgage market, the stability of banks
and other financial institutions, and a declining real estate
market in the United States continue and contribute to
heightened market volatility and dampen expectations for the
economy and the markets going forward. These factors, combined
with declining business and consumer confidence, increased
unemployment and volatile oil prices, have precipitated a
sustained recession.
In particular, the credit, financial and economic crisis has
had, or may have in the future, the following effects on our
business and results of operations:
| • | less supply of appropriate investments available for purchase to support our liabilities, therefore leading to higher cash balances yielding less than the credited rates to our customers. During 2009, we have carried higher cash balances, which have reduced our net investment income, as discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Overview — Current Outlook”; | |
| • | significant losses in our investment portfolio, which have had an adverse effect on our stockholders’ equity, statutory capital and net income. Net realized investment losses before taxes were $29.0 million through September 30, 2009 and $158.0 million in 2008, as discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Investments”; | |
| • | impairment of key business partners, including distribution partners and reinsurers (for example, in 2008, one of our largest distributors was acquired by another bank, as discussed in “Business — Distribution”); | |
| • | reduced demand for certain financial and insurance products due to financial hardships experienced by consumers and concern about the stability of the financial services industry (for example, industry variable annuity sales declined in late 2008 and early 2009); | |
| • | reduced demand for our insurance products and other related products and services in our group employer health insurance as employers have fewer employees requiring insurance coverage due to rising unemployment levels; | |
| • | an elevated incidence of claims, lapses or surrenders of policies, as some of our policyholders have chosen or may choose to defer or stop paying insurance premiums altogether, particularly in our Individual segment; | |
| • | increased scrutiny of our business and financial strength by ratings agencies (including negative ratings actions), regulators, agents who sell our products and other potential business partners (for example, in 2009, we were downgraded by Moody’s and put on negative watch by Standard & Poor’s); and | |
| • | increased utilization of health benefits by some insureds who may anticipate unemployment or loss of benefits. |
In addition, general inflationary pressures may affect medical
costs, increasing the costs of paying claims.
13
Table of Contents
Our
investment portfolio is subject to various risks that may
diminish the value of our invested assets, reduce investment
returns and erode capital.
The performance of our investment portfolio depends in part upon
the level of and changes in interest rates and credit spreads,
the overall performance of the economy, the creditworthiness of
the specific obligors included in our portfolio, equity prices,
liquidity and other factors, some of which are beyond our
control. These factors could materially affect our investment
results in any period and had an adverse impact on our
investment results in 2008 and 2009. In addition, given our
reliance on external investment advisors, we could also be
exposed to operational risks that may include, but are not
limited to, a failure to follow our investment guidelines,
technological and staffing deficiencies and inadequate disaster
recovery plans.
Interest
rate and credit spread risk
Fluctuations in interest rates and credit spreads can negatively
affect the returns on our fixed maturity and short-term
investments and can cause unrealized losses or reduce unrealized
gains in our investment portfolios. Interest rates and credit
spreads are highly sensitive to many factors, including
governmental monetary policies, general investor sentiment,
domestic and international economic and political conditions and
other factors beyond our control.
The fair value of the fixed maturities in our portfolio and the
investment income from these securities fluctuate depending on
general economic and market conditions. The fair value generally
increases or decreases in an inverse relationship with
fluctuations in interest rates and credit spreads, while net
investment income realized by us from future investments in
fixed maturity securities will generally increase or decrease in
step with interest rates and credit spreads. In addition, actual
net investment income or cash flows from investments that carry
prepayment risk, such as mortgage-backed and certain other
asset-backed securities, may differ from those anticipated at
the time of investment as a result of interest rate
fluctuations. In periods of declining interest rates, mortgage
prepayments generally increase and mortgage-backed securities,
commercial mortgage obligations and other bonds in our
investment portfolio are more likely to be prepaid or redeemed
as borrowers seek to borrow at lower interest rates, and we may
be required to reinvest those funds in lower interest-bearing
investments.
Because substantially all of our fixed maturities are classified
as available-for-sale, changes in the fair value of these
securities as described above are reflected as a component of
comprehensive income. However, U.S. GAAP does not require
similar fair value accounting treatment for the insurance
liabilities that the fixed maturities support. Therefore,
changes in the fair value of our fixed maturities caused by
interest rate fluctuations are not offset in whole or in part by
similar adjustments to the fair value of our insurance
liabilities on the balance sheet.
In an attempt to mitigate these risks, we employ asset/liability
matching strategies to reduce the adverse effects of interest
rate volatility and to ensure that cash flows are available to
pay claims as they become due. Our asset/liability matching
strategies include:
| • | matching asset and liability cash flows; | |
| • | asset/liability duration management; | |
| • | structuring our fixed maturities and commercial mortgage loan portfolios to limit the effects of prepayments; and | |
| • | consistent monitoring of, and making appropriate changes to, the pricing of our products. |
However, because these strategies may fail to eliminate or
reduce the adverse effects of interest rate and credit spread
volatility, significant fluctuations in the level of interest
rates and credit spreads may have a material adverse effect on
our financial condition, results of operations and cash flows.
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Credit
risk
From time to time, issuers of the fixed maturities that we own
may default on principal and interest payments. Defaults by
third parties in the payment or performance of their obligations
could reduce our investment income and realized investment gains
or result in realized investment losses. Further, the value of
any particular fixed maturity security is subject to impairment
based on the creditworthiness of a given issuer. Our fixed
maturities portfolio also includes below investment grade
securities, which generally provide higher expected returns but
present greater risk and can be less liquid than investment
grade securities. Further, an issuer’s inability to
refinance or pay off debt could cause certain of our
investment-grade maturities to present more significant credit
risk than when we first invested. In addition, private equity
buyouts could cause certain of our investment-grade fixed
maturities to present more significant credit risk than when we
first invested. As of September 30, 2009, December 31,
2008 and December 31, 2007, our fixed maturities portfolio
was $18,542.3 million, $14,887.6 million and
$15,599.9 million, respectively. A significant increase in
defaults and impairments on our fixed maturities portfolio could
materially adversely affect our financial condition, results of
operations and cash flows. For the nine months ended
September 30, 2009 and 2008, and the years ended
December 31, 2008, 2007 and 2006, we had credit related
impairments of $47.5 million, $29.6 million,
$39.4 million, $0.7 million and $8.9 million,
respectively. For further information on our fixed maturities
portfolio and credit-related impairments, see
“Management’s Discussion and Analysis of Financial
Condition and Results of Operations —
Investments.”
Issuers of the fixed maturities that we own may experience
threats and performance deterioration that trigger rating agency
downgrades. Although the issuers may not have defaulted on
principal and interest payments with respect to these
securities, we may be required by regulators and rating agencies
to hold more capital in support of these investments. We could
experience higher cost of capital and potential constraints on
our ability to grow our business and maintain our own ratings.
Liquidity
risk
Our investments in privately placed fixed maturities, mortgage
loans, policy loans and limited partnership interests, which
collectively represented 11% of total invested assets as of
September 30, 2009, are relatively illiquid as compared to
publicly traded fixed maturities and equities. If we require
significant amounts of cash on short notice in excess of our
normal cash requirements, we may have difficulty selling these
investments in a timely manner, be forced to sell them for less
than we otherwise would have been able to realize, or both.
A
downgrade or a potential downgrade in our financial strength
ratings could result in a loss of business.
Financial strength ratings, which various ratings organizations
publish as measures of an insurance company’s ability to
meet contractholder and policyholder obligations, are important
to maintaining public confidence in our company and our
products, the ability to market our products and our competitive
position. Our principal life insurance company subsidiaries,
Symetra Life Insurance Company and First Symetra National Life
Insurance Company of New York, have financial strength ratings
of “A” (“Excellent,” third highest of 16
ratings) with a stable outlook from A.M. Best,
“A” (“Strong,” sixth highest of 21 ratings)
with a negative outlook from Standard & Poor’s,
or S&P and “A+” (“Strong,” fifth
highest of 24 ratings) with a negative outlook from Fitch.
Moody’s Investors Service, Inc. rates Symetra Life
Insurance Company as “A3” (“Good,” seventh
highest of 21 ratings) with a stable outlook. Moody’s does
not rate First Symetra National Life Insurance Company of New
York.
A downgrade in our financial strength ratings, or the announced
potential for a downgrade, could have an adverse effect on our
financial condition, results of operations and cash flows in
several ways, including:
| • | reducing new sales of insurance products, annuities and other investment products; | |
| • | limiting our ability to offer structured settlement products; |
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| • | adversely affecting our relationships with independent sales intermediaries and our dedicated sales specialists; | |
| • | materially increasing the number or amount of policy surrenders and withdrawals by contractholders and policyholders; | |
| • | requiring us to reduce prices for many of our products and services to remain competitive; and | |
| • | adversely affecting our ability to obtain reinsurance or obtain reasonable pricing on reinsurance. |
Defaults
or volatility of performance in our commercial mortgage loans
may adversely affect our profitability.
Our mortgage loans, which are collateralized by commercial
properties, are subject to default risk. The carrying value of
commercial mortgage loans is stated at outstanding principal
less a valuation allowance. Our allowance provides for the risk
of credit loss. The allowance includes a portfolio reserve for
probable incurred but not specifically identified losses and
loan specific reserves for non-performing loans. At
December 31, 2008, no mortgage loans were considered
non-performing and only one mortgage loan was
non-performing
as of September 30, 2009. The performance of our mortgage
loan portfolio, however, may decline in the future. In addition,
substantially all of our loans have balloon payment maturities.
An increase in the default rate of our mortgage loan
investments, caused by current or worsening economic conditions
or otherwise, could have a material adverse effect on our
business, results of operations and financial condition.
Further, any geographic concentration of our commercial mortgage
loans may have adverse effects on our loan portfolio and,
consequently, on our consolidated results of operations or
financial condition. While we seek to mitigate this risk by
having a broadly diversified portfolio, events or developments
that have a negative effect on any particular geographic region
or sector may have a greater adverse effect on our loan
portfolio. At September 30, 2009, approximately 29.4% of
our commercial mortgage loans were located in California, 20.0%
were located in Washington and 11.0% were located in Texas.
For additional information on our mortgage loan portfolio, see
“Management’s Discussion and Analysis of Financial
Condition and Results of Operations —
Investments — Mortgage Loans.”
Gross
unrealized losses on fixed maturity and equity securities may be
realized or result in future impairments, resulting in a
reduction in our net income.
Fixed maturity and equity securities classified as
available-for-sale
are reported at their estimated fair value. Unrealized gains or
losses on
available-for-sale
securities are recognized as a component of AOCI and are,
therefore, excluded from net income. Our gross unrealized losses
on
available-for-sale
fixed maturity and equity securities at September 30, 2009
were $658.3 million. The portion of the gross unrealized
losses for fixed maturity and equity securities where the
estimated fair value has declined and remained below amortized
cost or cost by 20% or more for six months or greater was
$280.5 million at September 30, 2009. The accumulated
change in estimated fair value of these
available-for-sale
securities is recognized in net income when the gain or loss is
realized upon the sale of the security or in the event that the
decline in estimated fair value is determined to be
other-than-temporary and an impairment charge is taken. Realized
losses or impairments will have a material adverse affect on our
net income in a particular quarterly or annual period.
Fluctuations
in interest rates and interest rate spreads could adversely
affect our financial condition, results of operations and cash
flows.
Certain of our insurance and investment products, such as fixed
annuities and universal life insurance, are sensitive to
interest rate fluctuations and expose us to the risk that
falling interest rates will reduce the “spread,” or
the difference between the returns we earn on the investments
that support our obligations under these products and the
amounts that we must credit to policyholders and
contractholders. This risk is exacerbated due to the existence
of guaranteed minimum crediting rates established by our
contracts and regulatory authorities and restrictions on the
timing and frequency with which we can adjust our crediting
rates. Accordingly, falling interest rates could have an adverse
effect on our financial condition, results of
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operations and cash flows. Additionally, we may see interest
rate fluctuations due to potential future inflation resulting
from economic stimulus spending.
Our interest rate spreads and associated investment margins
related to these spreads vary by product as follows:
| • | The interest rate spread on our Retirement Services segment’s fixed deferred annuity products was 1.81%, 1.67% and 1.68% for the nine months ended September 30, 2009 and for the years ended December 31, 2008 and 2007, respectively, which yielded investment margins of $99.3 million, $89.8 million and $84.3 million, respectively. | |
| • | The interest rate spread on our Income Annuities segment’s products was 0.56%, 0.59% and 0.60% for the nine months ended September 30, 2009 and for the years ended December 31, 2008 and 2007, respectively, which yielded investment margins of $67.6 million, $39.2 million and $43.0 million, respectively. | |
| • | The interest rate spread on our Individual segment’s universal life insurance products was 1.24%, 1.14% and 1.23% for the nine months ended September 30, 2009 and for the years ended December 31, 2008 and 2007, respectively, which yielded investment margins of $7.7 million, $10.2 million and $10.2 million, respectively. |
During periods of rising interest rates, we may determine to
offer higher crediting rates on new sales of interest-sensitive
products and to increase crediting rates on existing in force
products, in each case in order to maintain or enhance product
competitiveness. In addition, periods of rising interest rates
may cause increased policy surrenders, withdrawals and requests
for policy loans as policyholders and contractholders allocate
their assets into higher yielding investments. Increases in
crediting rates, as well as surrenders and withdrawals, could
have an adverse effect on our financial condition, results of
operations and cash flows.
We calculate reserves for long-term disability and life waiver
of premium claims using net present value calculations based on
the actual interest rates in effect at the time claims are
funded, as well as our expectations for future interest rates.
Waiver of premium refers to a provision in a life insurance
policy pursuant to which an insured with total disability, which
has lasted for a minimum specified period, continues to receive
life insurance coverage but no longer has to pay premiums for
the duration of the disability or for a stated period. During
periods of declining interest rates, reserves for new claims are
calculated using lower discount rates, thereby increasing the
net present value of those claims and the required reserves.
Further, if actual interest rates used to establish reserves on
open claims prove to be lower than our original expectations, we
would be required to increase such reserves accordingly. As
such, the increase in net present value calculations caused by
declines in interest rates could have an adverse effect on our
financial condition, results of operations and cash flows.
Our term life insurance products also expose us to the risk of
interest rate fluctuations. The pricing and expected future
profitability of these products are based in part on expected
investment returns. Over time, term life insurance products
generally produce positive cash flows as customers pay periodic
premiums, which we invest as we receive them. Lower than
expected interest rates may reduce our ability to achieve our
targeted investment margins and may adversely affect our
financial condition, results of operations and cash flows.
Our
valuation of fixed maturity securities may include
methodologies, estimations and assumptions which are subject to
differing interpretations and could result in changes to
investment valuations that may materially adversely affect our
results of operations or financial condition.
Fixed maturities are reported at fair value on our consolidated
balance sheets and represent 93% of our invested assets. The
accounting guidance regarding Fair Value Measurements
establishes a three-level hierarchy that prioritizes the inputs
to valuation techniques used to measure fair value. The level in
the fair value hierarchy is based on the priority of the inputs
to the respective valuation technique. The fair value hierarchy
gives the highest priority to quoted prices in active markets
for identical assets or liabilities (Level 1) and the
lowest priority to unobservable inputs (Level 3). As of
September 30, 2009, approximately
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93% and 7% of our fixed maturities were categorized as
Level 2 and Level 3 investments, respectively. As of
December 31, 2008, approximately 95% and 5% of our fixed
maturities were categorized as Level 2 and Level 3
investments, respectively. The determination of estimated fair
values by management is made at a specific point in time,
primarily by obtaining prices from our pricing services, based
on objectively verifiable, observable market data. If such
information about a security is unavailable, we determine the
fair value using internal pricing models that typically utilize
significant, unobservable market inputs or inputs that are
difficult to corroborate with observable market data. The use of
different methodologies and assumptions may have a material
effect on the estimated fair value amounts. For additional
information on our valuation methodology, see Note 7 to our
audited consolidated financial statements.
During periods of market disruption, including periods of
significantly rising or high interest rates, rapidly widening
credit spreads or illiquidity, it may be difficult to value
certain of our securities (for example, corporate private
placements) if trading becomes less frequent
and/or
market data becomes less observable. There may be certain asset
classes that were in active markets with significant observable
data that become illiquid due to the current financial
environment. In such cases, more securities may require more
subjectivity and management judgment. As such, valuations may
include inputs and assumptions that are less observable or
require greater estimation as well as valuation methods that
require greater estimation, which could result in values that
are different from the value at which the investments may be
ultimately sold. Further, rapidly changing and unprecedented
credit and equity market conditions could materially impact the
valuation of securities as reported within our consolidated
financial statements and the
period-to-period
changes in value could vary significantly. Decreases in value
will have a material adverse effect on our results of operations
or financial condition.
Downturns
and volatility in equity markets could adversely affect the
marketability of our products and our
profitability.
Significant downturns and volatility in equity markets could
have an adverse effect on our business in various ways. Market
downturns and volatility may discourage purchases of separate
account products, such as variable annuities and variable life
insurance, which have returns linked to the performance of the
equity markets and may cause some existing customers to withdraw
cash values or reduce investments in those products.
Further, downturns and volatility in equity markets can have an
adverse effect on the revenues and returns from our separate
account products. Because these products depend on fees related
primarily to the value of assets under management, a decline in
the equity markets could reduce our revenues by reducing the
value of the investment assets we manage.
We hold common stock and equity-like investments, primarily in
our Income Annuities segment, that represent 1.2% of the fair
value of our total invested assets as of September 30,
2009. Investments in common stock or equity-like securities
generally provide higher expected total returns over the long
term but present greater risk to preservation of principal than
do our fixed income investments.
If our
reserves for future policy benefits and claims are inadequate,
we would be required to increase our reserve
liabilities.
We calculate and maintain reserves for estimated future benefit
payments to our policyholders and contractholders in accordance
with U.S. GAAP. We release these reserves as those future
obligations are extinguished. The reserves we establish
necessarily reflect estimates and actuarial assumptions with
regard to our future experience. These estimates and actuarial
assumptions involve the exercise of significant judgment. Our
future financial results depend upon the extent to which our
actual future experience is consistent with the assumptions we
have used in pricing our products and determining our reserves.
Many factors can affect future experience, including economic,
political and social conditions, inflation, healthcare costs and
changes in doctrines of legal liability and damage awards in
litigation. Therefore, we cannot predict the ultimate amounts we
will pay for actual future benefits or the timing of those
payments.
We regularly monitor our reserves. If we conclude that our
reserves are insufficient to cover actual or expected policy and
contract benefits and claims payments, we would be required to
increase our reserves and incur income statement charges in the
period in which we make the determination, which could adversely
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affect our financial condition and results of operations. There
were no significant adjustments to reserves due to inadequacy
during 2007, 2008 or the first nine months of 2009.
We may
face unanticipated losses if there are significant deviations
from our assumptions regarding the probabilities that our
insurance policies or annuity contracts will remain in force
from one period to the next or if morbidity and mortality rates
differ significantly from our pricing
expectations.
The prices and expected future profitability of our insurance
and annuity products are based in part upon expected patterns of
premiums, expenses and benefits, using a number of assumptions,
including those related to persistency, mortality and morbidity.
Persistency is the probability that a policy or contract will
remain in force from one period to the next. The effect of
persistency on profitability varies for different products. For
most of our products, actual persistency that is lower than our
assumptions could have an adverse impact on profitability,
especially in the early years of a policy or contract primarily
because we would be required to accelerate the amortization of
expenses we deferred in connection with the acquisition of the
policy or contract. In addition, we may need to sell investments
at a loss to fund withdrawals. For some of our life insurance
policies, actual persistency in later policy durations that is
higher than our persistency assumptions could have a negative
impact on profitability. If these policies remain in force
longer than we assumed, then we could be required to make
greater benefit payments than we had anticipated when we priced
these products.
In addition, we set prices for our insurance and certain annuity
products based upon expected claims and payment patterns, using
assumptions for, among other factors, morbidity rates and
mortality rates of our policyholders and contractholders. The
long-term profitability of these products depends upon how our
actual experience compares with our pricing assumptions. For
example, if morbidity rates are higher, or mortality rates are
lower, than our pricing assumptions, we could be required to
make greater payments under certain annuity contracts than we
had projected.
Because our assumptions are inherently uncertain, reserves for
future policy benefits and claims may prove to be inadequate if
actual experience is different from our assumptions. Although
certain of our products permit us to increase premiums or reduce
benefits during the life of the policy or contract, these
changes may not be sufficient to maintain profitability.
Moreover, many of our products either do not permit us to
increase premiums or reduce benefits or may limit those changes
during the life of the policy or contract. Therefore,
significant deviations in experience from our assumptions
regarding persistency and mortality and morbidity rates could
have an adverse effect on our financial condition, results of
operations and cash flows.
We may
be required to accelerate the amortization of deferred policy
acquisition costs, which would increase our expenses and reduce
profitability.
Deferred policy acquisition costs, or DAC, represent certain
costs which vary with and are primarily related to the sale and
issuance of our products and are deferred and amortized over the
estimated life of the related contracts. These costs include
commissions in excess of ultimate renewal commissions and
certain other sales incentives, solicitation and printing costs,
sales material and other costs, such as underwriting and
contract and policy issuance expenses. Under U.S. GAAP, DAC
is amortized through income over the lives of the underlying
contracts in relation to the anticipated recognition of premiums
or gross profits for most of our products.
Our amortization of DAC generally depends upon anticipated
profits from investments, surrender and other policy and
contract charges, mortality, morbidity and maintenance and
expense margins. Unfavorable experience with regard to expected
expenses, investment returns, mortality, morbidity, withdrawals
or lapses may cause us to increase the amortization of DAC,
resulting in higher expenses and lower profitability.
We regularly review our DAC asset balance to determine if it is
recoverable from future income. The portion of the DAC asset
balance deemed to be unrecoverable, if any, is charged to
expense in the period in which we make this determination. For
example, if we determine that we are unable to recover DAC from
profits over the life of a book of business of insurance
policies or annuity contracts, we would be required to recognize
the unrecoverable DAC amortization as a current-period expense.
As of September 30, 2009, we had $240.8 million of
DAC. Our amortization of DAC was $36.4 million during the
nine months ended September 30, 2009.
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The
occurrence of natural disasters, disease pandemics, terrorism or
military actions could adversely affect our financial condition,
results of operations and cash flows.
Our financial condition and results of operations are at risk of
material adverse effects that could arise from catastrophic
mortality and morbidity due to natural disasters, including
floods, tornadoes, earthquakes and hurricanes, disease pandemics
(e.g., H1N1 virus), terrorism and military actions. Such events
could also lead to unexpected changes in persistency rates as
policyholders and contractholders who are affected by the
disaster may be unable to meet their contractual obligations,
such as payment of premiums on our insurance policies or
deposits into our investment products. The continued threat of
terrorism and ongoing military actions may cause significant
volatility in global financial markets, and a natural disaster
or a disease pandemic could trigger an economic downturn in the
areas directly or indirectly affected by the disaster. The
effectiveness of external parties, including governmental and
nongovernmental organizations, in combating the spread and
severity of a disease pandemic could have a material impact on
the losses experienced by us. Further, in our group health and
life insurance operations, a localized event that affects the
workplace of one or more of our customers could cause a
significant loss due to mortality or morbidity claims.
We
rely on reinsurance arrangements to help manage our business
risks, and failure to perform by the counterparties to our
reinsurance arrangements may expose us to risks we had sought to
mitigate.
We utilize reinsurance to mitigate our risks in various
circumstances. Reinsurance does not relieve us of our direct
liability to our policyholders, even when the reinsurer is
liable to us. Accordingly, we bear credit risk with respect to
our reinsurers. The total reinsurance recoverable amount due
from reinsurers was $269.9 million as of September 30,
2009. Our reinsurers may be unable or unwilling to pay the
reinsurance recoverable owed to us now or in the future or on a
timely basis. A reinsurer’s insolvency, inability or
unwillingness to make payments under the terms of its
reinsurance agreement with us could have an adverse effect on
our financial condition, results of operations and cash flows.
This has not occurred in 2007, 2008 or through
September 30, 2009.
Reinsurance
may not be available, affordable or adequate to protect us
against losses.
As part of our overall risk management strategy, we purchase
reinsurance for certain risks underwritten by our various
business segments. For example, we reinsure the mortality risk
in excess of $0.5 million for most of our individual life
insurance policies. While reinsurance agreements generally bind
the reinsurer for the life of the business reinsured at
generally fixed pricing, market conditions beyond our control
determine the availability and cost of the reinsurance
protection for new business. In certain circumstances, the price
of reinsurance for business already reinsured may also increase.
Any decrease in the amount of reinsurance will increase our risk
of loss and any increase in the cost of reinsurance will reduce
our earnings. Accordingly, we may be forced to incur additional
expenses for reinsurance or may not be able to obtain sufficient
reinsurance on acceptable terms, which could adversely affect
our ability to write future business or result in the assumption
of more risk with respect to those policies we issue.
The availability and cost of these reinsurance arrangements are
subject to market conditions that are beyond our control. As a
result, in the future, we may not be able to enter into
reinsurance arrangements on attractive terms, if at all.
We may
be unable to attract and retain independent sales intermediaries
and dedicated sales specialists.
We distribute our products through financial intermediaries,
independent producers and dedicated sales specialists. We
compete with other financial institutions to attract and retain
commercial relationships in each of these channels, and our
success in competing for sales through these sales
intermediaries depends upon factors such as:
| • | the amount of sales commissions and fees we pay; | |
| • | the breadth of our product offerings; | |
| • | the strength of our brand; |
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| • | our perceived stability and our financial strength ratings; | |
| • | the marketing and services we provide to them; and | |
| • | the strength of the relationships we maintain with individuals at those firms. |
Our competitors may be effective in providing incentives to
existing and potential distribution partners to favor their
products or to reduce sales of our products. Our contracts with
our distribution partners generally allow either party to
terminate the relationship upon short notice. Our distribution
partners do not make minimum purchase commitments, and our
contracts do not prohibit our partners from offering products
that compete with ours. Accordingly, our distribution partners
may choose not to offer our products exclusively or at all, or
may choose to exert insufficient resources and attention to
selling our products.
Our future success is highly dependent on maintaining and
growing both existing and new distribution relationships. We may
have little or no contact with end customers of our products. As
a result, we have little to no brand awareness with end
customers which makes it more difficult to respond to evolving
customer needs, thereby increasing our reliance on our
distribution partners.
From time to time, due to competitive forces, we may experience
unusually high attrition in particular sales channels for
specific products. An inability to recruit productive
independent sales intermediaries and dedicated sales
specialists, or our inability to retain strong relationships
with the individual agents at our independent sales
intermediaries, could have an adverse effect on our financial
condition, results of operations and cash flows.
Consolidation
among distributors or potential distributors of our products may
adversely affect the profitability of our
business.
We distribute many of our products through financial
institutions such as banks and broker-dealers. As capital,
credit and equity markets continue to experience volatility,
bank and broker-dealer consolidation activity may increase and
negatively impact our sales, and such consolidation could
increase competition for access to distributors, result in
greater distribution expenses and impair our ability to market
our products to our current customer base or to expand our
customer base. As a result of recent consolidation in the
financial services industry, a single financial institution,
JPMorgan Chase & Co., accounted for 45.6% and 38.2% of our
total sales in 2008 and for the nine months ended
September 30, 2009, respectively, selling primarily fixed
annuity products. See “Business — Distribution.”
If our relationship with this financial institution were to
deteriorate, it is likely that we would experience a decline in
our sales of such products.
Intense
competition could adversely affect our ability to maintain or
increase our market share and profitability.
Our businesses are subject to intense competition. We believe
the principal competitive factors in the sale of our products
are product features, price, commission structure, marketing and
distribution arrangements, brand, reputation, financial strength
ratings and service. Many other companies actively compete for
sales in our retirement services, income annuity, individual and
group markets, including other major insurers, banks, other
financial institutions, mutual fund and asset management firms
and specialty providers.
In many of our product lines, we face competition from companies
that have greater market share or breadth of distribution, offer
a broader range of products, services or features, assume a
greater level of risk, have lower profitability expectations or
have higher financial strength ratings than we do. Many
competitors offer similar products and use similar distribution
channels. The substantial expansion of banks’ and insurance
companies’ distribution capacities and expansion of product
features in recent years have intensified pressure on margins
and production levels and have increased the level of
competition in many of our product lines.
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Our
risk management policies and procedures may not be effective or
may leave us exposed to unidentified or unanticipated risk,
which could negatively affect our business.
Management of operational, legal and regulatory risks requires
effective policies and procedures to record, verify and report
on a large number of transactions and events. We have devoted
resources to develop our policies and procedures to mitigate
these risks and expect to continue to do so in the future. Even
so, these policies and procedures may not be fully effective to
mitigate all of these risks. Many of our methods for managing
these risks and exposures are based upon historical statistical
models and observed market behavior. As such, our methods may
not be able to predict all future exposures. These could be
significantly greater than our historical measures have
indicated. In addition, our distribution network consists of a
large number of third party agents and requires the
implementation and oversight of policies and procedures to
ensure that we are not unduly subjected to reputational,
financial or other risks attributable to such third party
agents. Other risk management methods depend upon the evaluation
of information regarding markets and clients, or other matters
that are publicly available or otherwise accessible to us. This
information may not always be accurate, complete,
up-to-date
or properly evaluated.
Changes
in accounting standards issued by the Financial Accounting
Standards Board or other
standard-setting
bodies may adversely affect our financial
statements.
Our financial statements are subject to the application of
U.S. generally accepted accounting principles, which are
periodically revised
and/or
expanded by recognized authorities, including the Financial
Accounting Standards Board. On January 1, 2008, we adopted
accounting guidance for the fair value measurements, which,
among other things, defined fair value and established a
framework for measuring fair value. Determinations of fair
values are made at a specific point in time, based on available
market information and judgments about financial instruments,
including estimates of the timing, amounts of expected future
cash flows and the credit standing of the issuer. During periods
of market disruption, rapidly widening credit spreads or
illiquidity, it can be difficult to value certain types of
securities. As such, the value they were originally reported, or
later sold, at may differ materially from the valuations
determined as of the end of the applicable reporting period. In
addition, fluctuations in fair value during these periods can
create larger unrealized gains and losses than during normal
market conditions. Similarly, future accounting standards could
change the current accounting treatment that we apply to our
consolidated financial statements and such changes could have an
adverse effect on our reported financial condition and results
of operations.
The
failure to maintain effective and efficient information systems
could adversely affect our business.
Our business is dependent upon our ability to keep pace with
technological advances. Our ability to keep our systems fully
integrated with those of our clients is critical to the
operation of our business. Our failure to update our systems to
reflect technological advancements or to protect our systems may
adversely affect our relationships and ability to do business
with our clients.
In addition, our business depends significantly on effective
information systems, and we have many different information
systems for our various businesses. We have committed and will
continue to commit significant resources to develop, maintain
and enhance our existing information systems and develop new
information systems in order to keep pace with continuing
changes in information processing technology, evolving industry
and regulatory standards and changing customer preferences. Our
failure to maintain effective and efficient information systems
could have a material adverse effect on our financial condition
and results of operations. If we do not maintain adequate
systems, we could experience adverse consequences, including:
| • | inadequate information on which to base pricing, underwriting and reserving decisions; | |
| • | inadequate information for accurate financial reporting; | |
| • | the loss of existing customers; | |
| • | difficulty in attracting new customers; | |
| • | customer, provider and agent disputes; |
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| • | regulatory compliance problems, such as failure to meet prompt payment obligations; | |
| • | litigation exposure; or | |
| • | increases in administrative expenses. |
If we
are unable to maintain the availability of our systems and
safeguard the security of our data, our ability to conduct
business will likely be compromised, which may have a material
adverse effect on our financial condition, results of operations
and cash flows.
We use computer systems to store, retrieve, evaluate and use
customer and company data and information. Additionally, our
computer and information technology systems interface with and
rely upon third party systems. Our business is highly dependent
on our ability, and the ability of our affiliates, to access
these systems to perform necessary business functions. This
includes providing insurance quotes, processing premium
payments, providing customer support, filing and paying claims
and making changes to existing policies. Systems outages or
outright failures would compromise our ability to perform these
functions in a timely manner. This could hurt our relationships
with our business partners and customers and harm our ability to
conduct business. In the event of a disaster such as a blackout,
a computer virus, an industrial accident, a natural catastrophe,
a terrorist attack or war, our systems may not be available to
our employees, customers or business partners for an extended
period of time. If our employees are able to report to work, yet
our systems or our data are destroyed or disabled, they may be
unable to perform their duties for an extended period of time.
Our systems could also be subject to similar disruptions due to
physical and electronic break-ins or other types of unauthorized
tampering with our systems. This may interrupt our business
operations and may have a material adverse effect on our
financial condition, results of operations and cash flows.
Failure
to protect our clients’ confidential information and
privacy could adversely affect our business.
A number of our businesses are subject to privacy regulations
and to confidentiality obligations. For example, the collection
and use of patient data in our Group segment is the subject of
national and state legislation, including the Health Insurance
Portability and Accountability Act of 1996, or HIPAA, and
certain of the activities conducted by our businesses are
subject to the privacy regulations of the Gramm-Leach-Bliley
Act. We also have contractual obligations to protect certain
confidential information we obtain from our existing vendors and
clients. These obligations generally include protecting such
confidential information in the same manner and to the same
extent as we protect our own confidential information. The
actions we take to protect such confidential information vary by
business segment and may include, among other things:
| • | training and educating our employees regarding our obligations relating to confidential information; | |
| • | actively monitoring our record retention plans and any changes in state or federal privacy and compliance requirements; | |
| • | drafting appropriate contractual provisions into any contract that raises proprietary and confidentiality issues; | |
| • | maintaining secure storage facilities for tangible records; and | |
| • | limiting access to electronic information. |
In addition, we must develop, implement and maintain a
comprehensive written information security program with
appropriate administrative, technical and physical safeguards to
protect such confidential information. If we do not properly
comply with privacy regulations and protect confidential
information, we could experience adverse consequences, including
regulatory sanctions, such as penalties, fines and loss of
license, as well as loss of reputation and possible litigation.
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Our
business could be interrupted or compromised if we experience
difficulties arising from outsourcing
relationships.
We outsource certain technology and business functions to third
parties, including a significant portion of our information
technology function, and expect to continue to do so in the
future. If we do not maintain an effective outsourcing strategy
or third party providers do not perform as contracted, we may
experience operational difficulties, increased costs and a loss
of business that could have a material adverse effect on our
consolidated results of operations.
Our
credit facility subjects us to restrictive covenants that impose
operating and financial restrictions on our operations and could
limit our ability to grow our business.
We entered into a $200.0 million revolving credit facility
on August 16, 2007. On February 12, 2009, Bank of
America, N.A. issued a notice of default to Lehman Commercial
Paper, Inc., one of the lending institutions in the syndicate
with a commitment of $20.0 million, effectively limiting
our ability to borrow under the revolving credit facility to
$180.0 million at that time. On October 7, 2009,
Lehman Commercial Paper, Inc. assigned its interest in our
revolving credit facility to Barclays Bank PLC, effectively
restoring capacity in the facility to $200.0 million. As of
September 30, 2009, we had no balance outstanding under
this facility. In connection with this facility, we have made
covenants that may impose significant operating and financial
restrictions on us. These restrictions limit the incurrence of
additional indebtedness by our subsidiaries, limit the ability
of us and our subsidiaries to create liens and impose certain
other operating limitations. These restrictions could limit our
ability to obtain future financing or take advantage of business
opportunities. Furthermore, our credit facility requires us and
our insurance subsidiaries to maintain specified financial
ratios. Our ability to comply with these ratios may be affected
by events beyond our control, including prevailing economic,
financial and industry conditions. If we are unable to comply
with the covenants and ratios in our credit facility, we may be
deemed in default under the facility, or we may be required to
pay substantial fees or penalties to the lenders to obtain a
waiver of any such default. Either development could have a
material adverse effect on our business.
We may
need additional capital in the future, which may not be
available to us on favorable terms. Raising additional capital
could dilute your ownership in the Company and may cause the
market price of our common stock to fall.
We may need to raise additional funds through public or private
debt or equity financings in order to:
| • | fund liquidity needs; | |
| • | refinance our senior notes or our Capital Efficient Notes (CENts); | |
| • | satisfy letter of credit or guarantee bond requirements that may be imposed by our clients or by regulators; | |
| • | acquire new businesses or invest in existing businesses; | |
| • | grow our business; | |
| • | otherwise respond to competitive pressures; | |
| • | maintain adequate risk-based capital; or | |
| • | maintain our target ratings from rating agencies. |
Any additional capital raised through the sale of equity will
dilute your ownership percentage in our company and may decrease
the market price of our common stock. Furthermore, the
securities may have rights, preferences and privileges that are
senior or otherwise superior to those of our common stock. Any
additional financing we may need may not be available on terms
favorable to us.
To be eligible for borrowing under our revolving credit
facility, we must not be in default of any payment obligations,
covenants or other requirements set forth in the facility, and
the representations and
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warranties that we make under the facility must continue to be
true in all material respects. Accordingly, it is possible that
we may not meet these requirements in the future and may not be
eligible to borrow under our credit facility.
In connection with the CENts offering, we entered into a
covenant that may limit our ability to undertake certain
additional types of financing to repay or redeem the CENts.
Risks
Related to Our Industry
Our
industry is highly regulated and changes in regulations
affecting our businesses may reduce our profitability and limit
our growth.
Our insurance businesses are heavily regulated and are subject
to a wide variety of laws and regulations in various
jurisdictions. State insurance laws regulate most aspects of our
insurance businesses and our insurance subsidiaries are
regulated by the insurance departments of the various states in
which they are domiciled and licensed.
State laws in the United States grant insurance regulatory
authorities broad administrative powers with respect to various
aspects of our insurance businesses, including:
| • | licensing companies and agents to transact business; | |
| • | calculating the value of assets to determine compliance with statutory requirements; | |
| • | mandating certain insurance benefits; | |
| • | regulating certain premium rates; | |
| • | reviewing and approving policy forms; | |
| • | regulating unfair trade and claims practices, including the imposition of restrictions on marketing and sales practices, distribution arrangements and payment of inducements; | |
| • | establishing statutory capital and reserve requirements and solvency standards; | |
| • | fixing maximum interest rates on insurance policy loans and minimum rates for guaranteed crediting rates on life insurance policies and annuity contracts; | |
| • | requiring regular market conduct examinations; | |
| • | approving changes in control of insurance companies; | |
| • | restricting the payment of dividends and other transactions between affiliates; and | |
| • | regulating the types, amounts and valuation of investments. |
State insurance regulators and the National Association of
Insurance Commissioners, or NAIC, regularly re-examine existing
laws and regulations applicable to insurance companies and their
products. Changes in these laws and regulations, or in
interpretations thereof, are often made for the benefit of the
consumer at the expense of the insurer and thus could have an
adverse effect on our business.
Currently, the U.S. federal government does not regulate
directly the business of insurance. However, federal legislation
and administrative policies in several areas can significantly
and adversely affect insurance companies. These areas include
financial services regulation, securities regulation, pension
regulation, privacy, tort reform legislation and taxation. In
addition, various forms of direct federal regulation of
insurance have been proposed. These proposals include direct
federal regulation of insurance through an optional federal
charter and enhanced federal oversight through a Federal
Insurance Office. We cannot predict whether these or other
proposals will be adopted, or what impact, if any, such
proposals or, if enacted, such laws may have on our financial
condition, results of operations and cash flows.
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Many of our customers and independent sales intermediaries also
operate in regulated environments. Changes in the regulations
that affect their operations also may affect our business
relationships with them and their ability to purchase or to
distribute our products.
Compliance with applicable laws and regulations is time
consuming and personnel-intensive, and changes in these laws and
regulations may materially increase our direct and indirect
compliance efforts and other expenses of doing business.
U.S. federal and state securities laws apply to investment
products that are also securities, including variable annuities
and variable life insurance policies. As a result, some of our
subsidiaries and the policies and contracts they offer are
subject to regulation under these federal and state securities
laws. Some of our insurance subsidiaries’ separate accounts
are registered as investment companies under the Investment
Company Act of 1940. Some subsidiaries are registered as
broker-dealers under the Securities Exchange Act of 1934, as
amended, or Exchange Act, and are members of, and subject to
regulation by, the Financial Industry Regulatory Authority, or
FINRA. In addition, one of our subsidiaries also is registered
as an investment adviser under the Investment Advisers Act of
1940.
Securities laws and regulations are primarily intended to ensure
the integrity of the financial markets and to protect investors
in the securities markets or investment advisory or brokerage
clients. These laws and regulations generally grant supervisory
agencies broad administrative powers, including the power to
limit or restrict the conduct of business for failure to comply
with those laws and regulations.
Legal
and regulatory investigations and actions are increasingly
common in the insurance business and may result in financial
losses and harm our reputation.
We face a significant risk of litigation and regulatory
investigations and actions in the ordinary course of operating
our businesses, including the risk of class action lawsuits. Our
pending legal and regulatory actions include proceedings
specific to us and others generally applicable to business
practices in the industries in which we operate. In our
insurance operations, we may become subject to class actions and
we are or may become subject to individual suits relating, among
other things, to sales or underwriting practices, payment of
contingent or other sales commissions, claims payments and
procedures, product design, disclosure, administration,
additional premium charges for premiums paid on a periodic
basis, denial or delay of benefits and breaches of fiduciary or
other duties to customers. Plaintiffs in class action and other
lawsuits against us may seek very large or indeterminate
amounts, including punitive and treble damages, which may remain
unknown for substantial periods of time.
For example, the mutual fund and insurance industry has been the
focus of increased scrutiny and class action lawsuits related to
“revenue sharing” practices by mutual funds with
service providers and others in offering mutual fund investments
in qualified retirement plans. The lawsuits allege that service
providers were involved in self-dealing and prohibited
transactions under the Employee Retirement Income Security Act,
or ERISA. The outcome of these lawsuits is unknown. We have not
been the subject of any inquiries or lawsuits regarding these
practices. In addition, annuity sales to seniors are coming
under increased scrutiny by FINRA and state insurance
regulators, and have been the source of industry litigation in
situations where annuity sales have allegedly been unsuitable
for the seniors’ financial needs.
We are also subject to various regulatory inquiries, such as
information requests, subpoenas, market conduct exams and books
and record examinations, from state and federal regulators and
other authorities which may result in fines, recommendations for
corrective action or other regulatory actions.
Current or future investigations and proceedings could have an
adverse effect on our business. A substantial legal liability or
a significant regulatory action against us could have an adverse
effect on our business. Moreover, even if we ultimately prevail
in the litigation, regulatory action or investigation, we could
suffer significant reputational harm, which could have an
adverse effect on our business. Increased regulatory scrutiny
and any resulting investigations or proceedings could result in
new legal actions or precedents and industry-wide regulations or
practices that could adversely affect our business.
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Proposals
for national health care reform could have a material adverse
effect on the profitability or marketability of the health
insurance products that we sell.
In our Group segment, we sell group medical stop-loss insurance
and limited benefit employee health plans to employer groups.
Addressing the affordability and availability of health
insurance, including reducing the number of uninsured, is a
major initiative of President Obama and members of the
U.S. Congress, and proposals that would address these
issues are pending in the U.S. Congress and in many states.
The proposals vary, and include a public health plan and other
private health plans for individual and small business
customers, individual insurance mandates, potential tax
ramifications, including, among other things, a windfall profits
tax on health insurers, the expansion of eligibility under
existing Medicaid
and/or
Federal Employees Health Benefit Plan programs, minimum medical
benefit ratios for health plans, mandatory issuance of insurance
coverage, limitations on antitrust immunity and requirements
that would limit the ability of health plans and insurers to
vary premiums based on assessments of underlying risk. While
certain of these measures would adversely affect us, at this
time we cannot predict whether they will be enacted, and if
enacted, the extent of the impact of these proposals on our
business or results of operations. If any of these initiatives
ultimately becomes effective, it could have a material adverse
effect on the profitability or marketability of the health
insurance products and services we sell and on our financial
condition, results of operations and cash flows.
Medical
advances, such as genetic research and diagnostic imaging, and
related legislation could adversely affect the financial
performance of our life insurance and annuities
businesses.
Genetic research includes procedures focused on identifying key
genes that render an individual predisposed to specific diseases
such as particular types of cancer and other diseases. Other
medical advances, such as diagnostic imaging technologies, may
be used to detect the early onset of diseases such as cancer and
cardiovascular disease. We believe that if individuals learn
through medical advances that they are predisposed to particular
conditions that may reduce life longevity or require long-term
care, they will be more likely to purchase our life insurance
policies or not to permit existing polices to lapse. In
contrast, if individuals learn that they lack the genetic
predisposition to develop the conditions that reduce longevity,
they will be less likely to purchase our life insurance products
but more likely to purchase certain annuity products. In
addition, such individuals that are existing policyholders will
be more likely to permit their policies to lapse.
If we were to gain access to the same genetic or medical
information as our prospective policyholders and
contractholders, then we would be able to take this information
into account in pricing our life insurance policies and annuity
contracts. However, a growing body of law imposes limitations on
an insurer’s ability to use genetic information in
underwriting.
Medical advances also could lead to new forms of preventive
care. Preventive care could extend the life and improve the
overall health of individuals. If this were to occur, the
duration of payments under certain of our annuity products
likely would increase, thereby reducing net earnings in that
business.
Changes
in tax laws could make some of our products less attractive to
consumers and as a result have an adverse effect on our
business.
Congress, from time to time, considers legislation that could
make our products less attractive to consumers, including
legislation that would reduce or eliminate the benefits derived
from the tax deferred nature of life insurance and annuity
products.
In addition, changes in tax laws could increase our tax
liability or increase our reporting obligations. For example, in
May 2009, President Obama released additional information about
the tax proposals contained in his Fiscal Year 2010 Budget (the
“Budget”). There are several proposals included in the
Budget that are significant for life insurance companies. Those
proposals include: modifying the dividends-received deduction
for life insurance company separate accounts; requiring
information reporting for private separate accounts of life
insurance companies; imposing new reporting requirements and
transfer-for-value
rules on purchasers of certain life insurance contracts;
expanding the interest expense disallowance for corporate-owned
life insurance; requiring information reporting on payments to
corporations; and increasing information return
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penalties. These proposals not only could increase our tax
liabilities but also could reduce the attractiveness of certain
products we sell. These proposals may not be enacted or may be
modified by Congress prior to enactment.
Furthermore, the federal estate tax, which has undergone a
gradual repeal since 2001 that will continue to be phased in
through 2010, is scheduled to revert to pre-2001 law as of
January 1, 2011. The repeal of and continuing uncertainty
regarding the federal estate tax may adversely affect sales and
surrenders of some of our estate planning products.
Failures
elsewhere in the insurance industry could obligate us to pay
assessments through guaranty associations.
When an insurance company becomes insolvent, guaranty
associations in each of the 50 states levy assessments upon
all companies licensed to write insurance in the relevant lines
of business in that state, and use the proceeds to pay claims of
policyholder residents of that state, up to the state-specific
limit of coverage. The total amount of the assessment is based
on the number of insured residents in each state, and each
company’s assessment is based on its proportionate share of
premium volume in the relevant lines of business and could have
an adverse effect on our results of operations. The failure of a
large life, health or annuity insurer could trigger guaranty
association assessments which we would be obligated to pay.
Risks
Relating to this Offering and Ownership of Our Common
Stock
As a
holding company, Symetra Financial Corporation depends on the
ability of its subsidiaries to transfer funds to it to meet its
obligations and pay dividends.
Symetra Financial Corporation is a holding company for its
insurance and financial subsidiaries with no significant
operations of its own. Its principal sources of cash to meet its
obligations and to pay dividends consist of dividends from its
subsidiaries and permitted payments under tax sharing agreements
with its subsidiaries. State insurance regulatory authorities
limit the payment of dividends by insurance subsidiaries. Based
on our statutory results as of December 31, 2008, our
insurance subsidiaries may pay dividends to us of up to
$117.9 million in the aggregate during 2009 without
obtaining regulatory approval, provided that the aggregate
dividends paid over the twelve months preceding any dividend
payment made during 2009 do not exceed the $117.9 million
limit. Competitive pressures generally require our insurance
subsidiaries to maintain financial strength ratings, which are
partly based on maintaining certain levels of capital. These
restrictions and other regulatory requirements, such as minimum
required risk-based capital ratios, affect the ability of our
insurance subsidiaries to make dividend payments. Limits on the
ability of the insurance subsidiaries to pay dividends could
adversely affect our liquidity, including our ability to pay
dividends to stockholders and service our debt.
There are a number of other factors that could affect our
ability to pay dividends, including the following:
| • | lack of availability of cash to pay dividends due to changes in our operating cash flow, capital expenditure requirements, working capital requirements and other cash needs; | |
| • | unexpected or increased operating or other expenses or changes in the timing thereof; | |
| • | restrictions under Delaware law or other applicable law on the amount of dividends that we may pay; | |
| • | a decision by our board of directors to modify or revoke its policy to pay dividends; and | |
| • | the other risks described under “Risk Factors.” |
The failure to maintain or pay dividends could adversely affect
the trading price of our common stock.
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There
may not be an active, liquid trading market for our common
stock.
Prior to this offering, there has been no public market for our
common stock. We cannot predict the extent to which an active
trading market with adequate liquidity will develop. If an
active trading market does not develop, you may have difficulty
selling any of our common stock that you purchase and the value
of your shares may be impaired.
If
securities or industry analysts do not publish research or
reports about our business, if they change their recommendations
regarding our stock adversely or if our operating results do not
meet their expectations, our stock price could
decline.
The trading market for our common stock will be influenced by
the research and reports that industry or securities analysts
publish about us, our business or our industry. If one or more
of these analysts cease coverage of our company or fail to
publish reports on us regularly, we could lose visibility in the
financial markets, which in turn could cause our stock price or
trading volume to decline. Moreover, if one or more of the
analysts who cover our company downgrade our stock or if our
operating results do not meet their expectations, our stock
price could decline.
As a
public company, we will become subject to additional financial
and other reporting and corporate governance
requirements.
We have historically operated our business as a private company.
After this offering, we will become obligated to file with the
Securities and Exchange Commission, or SEC, annual and quarterly
information and other reports that are specified in
Section 13 of the Exchange Act. We will also be required to
ensure that we have the ability to prepare financial statements
that are fully compliant with all SEC reporting requirements on
a timely basis. We will also become subject to other reporting
and corporate governance requirements, including the
requirements of the NYSE and certain provisions of the
Sarbanes-Oxley Act of 2002 and the regulations promulgated
thereunder, which will impose significant compliance obligations
upon us. As a public company, we will be required to:
| • | prepare and distribute periodic public reports and other stockholder communications in compliance with our obligations under the federal securities laws and NYSE rules; | |
| • | create or expand the roles and duties of our board of directors and committees of the board; | |
| • | institute more comprehensive financial reporting and disclosure compliance functions; | |
| • | involve and retain to a greater degree outside counsel and accountants in the activities listed above; | |
| • | enhance our investor relations function; | |
| • | establish new internal policies, including those relating to disclosure controls and procedures; and | |
| • | comply with the Sarbanes-Oxley Act of 2002, in particular Section 404 and Section 302. |
These changes will require a significant commitment of
additional expense and other resources. We may not be successful
in implementing these requirements and implementing them could
adversely affect our business or operating results. In addition,
if we fail to implement the requirements with respect to our
internal accounting and audit functions, our ability to report
our operating results on a timely and accurate basis could be
impaired.
Significant
stockholders may be able to influence the direction of our
business.
Upon completion of this offering, our principal stockholders,
affiliates of White Mountains Insurance Group, Ltd. and
Berkshire Hathaway Inc., will beneficially own
approximately %
and % of our outstanding shares of
common stock, respectively. On matters that are brought to
stockholders for their vote, they would continue to have the
ability to significantly influence all matters requiring
stockholder approval,
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including the nomination and election of directors and the
determination of the outcome of any corporate transaction or
other matter submitted to our stockholders for approval,
including amendments to our certificate of incorporation,
potential mergers or acquisitions, asset sales and other
significant corporate transactions. The interests of our
principal stockholders may not coincide with the interests of
the other holders of our common stock.
Our
internal control over financial reporting does not currently
meet the standards required by Section 404 of the
Sarbanes-Oxley Act of 2002, and failure to achieve and maintain
effective internal control over financial reporting in
accordance with Section 404 of the Sarbanes-Oxley Act could
have a material adverse effect on our business and stock
price.
As a privately held company, we have not been required to
maintain internal control over financial reporting in a manner
that meets the standards of publicly traded companies required
by Section 404 of the Sarbanes-Oxley Act, standards that we
may be required to meet in the course of preparing our
consolidated financial statements as of and for the year ended
December 31, 2010. Although we have documentation of our
internal controls, we do not document or test our compliance
with these controls on a periodic basis in accordance with
Section 404 of the Sarbanes-Oxley Act. In connection with
our 2008, 2007 and 2006 audits, no material weaknesses in our
internal control over financial reporting were identified.
If, as a public company, we are not able to implement the
requirements of Section 404 in a timely manner or with
adequate compliance, our independent registered public
accounting firm may not be able to attest to the adequacy of our
internal control over financial reporting. If we are unable to
maintain adequate internal control over financial reporting, we
may be unable to report our financial information on a timely
basis, may suffer adverse regulatory consequences or violations
of applicable stock exchange listing rules and may breach the
covenants under our revolving credit facilities and our senior
notes. There could also be a negative reaction in the financial
markets due to a loss of investor confidence in us and the
reliability of our financial statements. Confidence in our
financial statements is also likely to suffer if we or our
independent registered public accounting firm report a material
weakness in our internal control over financial reporting. In
addition, we will incur incremental costs in order to improve
our internal control over financial reporting and comply with
Section 404, including increased auditing and legal fees
and costs associated with hiring additional accounting and
administrative staff.
Our
stock price may fluctuate significantly, and you may not be able
to resell your shares at or above the initial public offering
price.
The trading price of our common stock may be volatile and
subject to wide price fluctuations in response to various
factors, including:
| • | market conditions in the broader stock market in general; | |
| • | actual or anticipated fluctuations in our quarterly financial and operating results; | |
| • | changes in interest rates; | |
| • | introduction of new services or announcements of significant contracts, acquisitions or capital commitments by us or our competitors; | |
| • | regulatory or political developments; | |
| • | issuance of new or changed securities analysts’ reports or recommendations, or the announcement of any changes to our credit rating; | |
| • | additions or departures of key personnel; | |
| • | availability of capital; | |
| • | litigation and government investigations; | |
| • | legislative and regulatory developments; |
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| • | future sales of our common stock; | |
| • | investor perceptions of us and the life insurance industry; and | |
| • | economic conditions. |
These and other factors may cause the market price of our common
stock to fluctuate substantially, which may limit or prevent
investors from readily selling their shares of common stock and
may otherwise negatively affect the liquidity of our common
stock. Even factors that do not specifically relate to our
company may materially reduce the market price of our common
stock, regardless of our operating performance.
Future
sales, or the perception of future sales, of a substantial
amount of our common stock may depress the market price of our
common stock.
Future sales, or the perception of future sales, of a
substantial number of shares of our common stock in the public
market after this offering could have a material adverse effect
on the prevailing market price of our common stock.
Upon completion of this offering, we will
have shares
of common stock outstanding,
or shares
if we give effect to the exercise of all outstanding warrants.
All shares sold in this offering will be freely tradable without
restriction under the Securities Act, except for any shares that
may be held or acquired by affiliates of the Company, as that
term is defined in the Securities Act.
In connection with this offering, we, each of our executive
officers, directors and stockholders will have entered into
lock-up
agreements that prevent the sale of shares of our common stock
for 180 days after the date of this prospectus, subject to
an extension in certain circumstances described under
“Underwriting.” Following the expiration of the
lock-up
period, the
remaining shares
outstanding held by current stockholders of the Company will be
available for sale pursuant to Rule 144, subject to
compliance with the requirements and limitations under
Rule 144. Furthermore, our existing stockholders will have
the right, subject to certain conditions, to require us to
register the sale
of
of their shares of our common stock under the Securities Act. By
exercising their registration rights, and selling a large number
of shares, our stockholders could cause the prevailing market
price of our common stock to decline.
Purchasers
of common stock will experience immediate
dilution.
Based on the initial public offering price of
$ per share (the midpoint of the
price range shown on the cover page of this prospectus),
purchasers of our common stock in this offering will experience
an immediate dilution in the book value per share of common
stock of $ from the offering
price. Investors purchasing common stock in this offering will
contribute approximately % of the
total amount invested by stockholders since inception, but will
only own approximately % of the
shares of common stock outstanding. In addition, following this
offering, a significant number of warrants to purchase our
common stock will be outstanding. You will incur further
dilution if outstanding warrants to purchase common stock are
exercised. Also, our amended and restated certificate of
incorporation allows us to issue significant numbers of
additional shares, including shares that may be issued under the
Equity Plan and Employee Stock Purchase Plan, which could result
in further dilution to purchasers of our common stock in this
offering.
Anti-takeover
provisions in our charter documents could delay or prevent a
change of control of our company and may result in an
entrenchment of management and diminish the value of our common
stock.
Our certificate of incorporation and bylaws contain provisions
that could depress the trading price of our common stock by
acting to discourage, delay or prevent a change of control of
our company or changes in
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management that our stockholders might deem advantageous.
Specific provisions in our certificate of incorporation include:
| • | our ability to issue preferred stock with terms that the board of directors may determine, without stockholder approval; | |
| • | a classified board of directors; | |
| • | advance notice requirements for stockholder proposals and nominations; | |
| • | the absence of cumulative voting in the election of directors; and | |
| • | limitations on convening stockholder meetings. |
These provisions in our certificate of incorporation and bylaws
may frustrate attempts to effect a takeover transaction that is
in the best interests of our minority stockholders. Even in the
absence of a takeover attempt, the existence of these provisions
may adversely affect the prevailing market price of our common
stock if they are viewed as discouraging future takeover
attempts.
Applicable
insurance laws may make it difficult to effect a change of
control of our company.
Before a person can acquire control of a U.S. insurance
company, prior written approval must be obtained from the
insurance commissioner of the state where the insurer is
domiciled. Generally, state statutes provide that control over a
domestic insurer is presumed to exist if any person, directly or
indirectly, owns, controls, holds with the power to vote, or
holds proxies representing, 10% or more of the voting securities
of the domestic insurer. These statutes may frustrate or delay
attempts to effect a takeover transaction that would benefit our
stockholders.
32
Table of Contents
FORWARD-LOOKING
STATEMENTS
This prospectus contains “forward-looking” statements
that are intended to enhance the reader’s ability to assess
our future financial and business performance. Forward-looking
statements include, but are not limited to, statements that
represent our beliefs concerning future operations, strategies,
financial results or other developments, and contain words and
phrases such as “may,” “expects,”
“should,” “believes,”
“anticipates,” “estimates,”
“intends” or similar expressions. In addition,
statements that refer to our future financial performance,
anticipated growth and trends in our business and in our
industry and other characterizations of future events or
circumstances are forward-looking statements. Because these
forward-looking statements are based on estimates and
assumptions that are subject to significant business, economic
and competitive uncertainties, many of which are beyond our
control or are subject to change, actual results could be
materially different.
Consequently, such forward-looking statements should be regarded
solely as our current plans, estimates and beliefs with respect
to, among other things, future events and financial performance.
Except as required under the federal securities laws, we do not
intend, and do not undertake, any obligation to update any
forward-looking statements to reflect future events or
circumstances after the date of such statements.
You should review carefully the section captioned “Risk
Factors” in this prospectus for a complete discussion of
the material risks of an investment in our common stock.
33
Table of Contents
INDUSTRY
AND MARKET DATA
This prospectus includes industry and government data and
forecasts that we have prepared based, in part, upon industry
and government data and forecasts obtained from industry and
government publications and surveys. These sources include
publications and data compiled by the Employee Benefit Research
Institute, Kaiser Family Foundation, U.S. Census Bureau,
U.S. Department of Commerce, Bureau of Economic Analysis and the
Self-Insurance
Institute of America. Third party industry publications, surveys
and forecasts generally state that the information contained
therein has been obtained from sources believed to be reliable,
but there can be no assurance as to the accuracy or completeness
of included information. While we are responsible for the
adequacy and accuracy of the disclosure in this prospectus, we
have not independently verified any of the data from third party
sources nor have we ascertained the underlying economic
assumptions relied upon therein. Forecasts are particularly
likely to be inaccurate, especially over long periods of time.
While we are not aware of any misstatements regarding the
industry data presented herein, our estimates involve risks and
uncertainties and are subject to change based on various
factors, including those discussed in the section captioned
“Risk Factors.”
34
Table of Contents
DILUTION
If you invest in our common stock in this offering, your
interest in our company will be diluted to the extent of the
difference between the initial public offering price per share
of our common stock and the pro forma book value per share of
our common stock after giving effect to this offering.
Our book value per share represents the amount of our total
assets less total liabilities, divided by the total number of
shares of common stock then outstanding. As
of ,
2009, our book value was approximately
$ , or approximately
$ per share based on shares of our
common stock outstanding as of such date. After giving effect to
the sale of shares of our common stock at an assumed initial
public offering price of $ per
share (the midpoint of the price range set forth on the cover
page of this prospectus), and after deducting estimated
underwriting discounts and commissions and estimated offering
expenses payable by us, our book value as
of ,
2009, which we refer to as our pro forma book value, would have
been approximately $ , or
$ per share of our common stock.
This represents an immediate increase in the book value of
$ per share to our existing
stockholders, and an immediate dilution of
$ per share to new investors
purchasing shares of our common stock in this offering.
The following table illustrates this dilution on a per share
basis:
|
Assumed initial public offering price per share
|
$ | |||
|
Book value per share as
of ,
2009
|
$ | |||
|
Change in per share attributable to new investors
|
$ | |||
|
Pro forma book value per share after giving effect to this
offering
|
$ | |||
|
Dilution per share to new investors
|
$ | |||
The foregoing discussion and table do not give effect
to shares
of common stock that we will issue if the underwriters exercise
their options to purchase additional shares in full. To the
extent that these options are exercised, there may be further
dilution to new investors.
The following table summarizes, as
of ,
2009, the number of shares of our common stock we issued and
sold, the total consideration we received and the average price
per share paid to us by our existing stockholders prior to this
offering, and by new investors purchasing shares of common stock
in this offering. The table assumes an initial public offering
price of $ per share (the midpoint
of the price range set forth on the cover page of this
prospectus) and deducts estimated underwriting discounts and
commissions and estimated offering expenses payable by us:
|
Total |
Average |
|||||||||||||||||||
| Shares Purchased | Consideration |
Price per |
||||||||||||||||||
| Number | Percent | Amount | Percent | Share | ||||||||||||||||
|
Existing stockholders prior to this offering(1)
|
% | $ | % | $ | ||||||||||||||||
|
New investors in this offering
|
$ | |||||||||||||||||||
|
Total
|
||||||||||||||||||||
| 100 | % | $ | 100 | % | ||||||||||||||||
| (1) | The number of shares disclosed for the existing stockholders includes shares being sold by the Selling Stockholders in this offering. The number of shares disclosed for the new investors does not include the shares being purchased by the new investors from the Selling Stockholders in this offering. |
35
Table of Contents
A $1.00 increase (decrease) in the assumed initial public
offering price of $ per share
would increase or decrease our pro forma book value after giving
effect to this offering by $ and
increase or decrease the dilution to new investors by
$ per share, assuming the number
of shares offered by us, as set forth on the cover page of this
prospectus, remains the same and after deducting the estimated
underwriting discounts and commissions and estimated expenses
payable by us.
If the underwriters’ options to purchase additional shares
are exercised in full, the percentage of shares held by our
existing stockholders will decrease to
approximately % of the total number
of shares of our common stock outstanding after this offering
and the number of shares of our common stock held by new
investors will increase
to ,
or approximately % of the total
number of shares of our common stock outstanding after this
offering.
36
Table of Contents
USE OF
PROCEEDS
We expect to receive net primary proceeds from this offering of
approximately $ million. Our
board of directors has not made any determination of specific
uses of proceeds at this time. However, we expect to use the net
primary proceeds from this offering (including shares subject to
the underwriters’ options to purchase additional shares)
for general corporate purposes, which may include contributions
of capital to our insurance and other subsidiaries. Some of the
shares of common stock offered by this prospectus are being sold
by the Selling Stockholders. For information about the Selling
Stockholders, see “Principal and Selling
Stockholders.” We will not receive any of the proceeds from
the sale of shares by the Selling Stockholders.
37
Table of Contents
DIVIDEND
POLICY
We intend to pay quarterly cash dividends on our common stock at
an initial rate of approximately $
per share. The declaration, payment and amount of future
dividends to holders of our common stock will be at the
discretion of our board of directors and will depend on many
factors, including our financial condition and results of
operations, liquidity requirements, market opportunities,
capital requirements of our subsidiaries, legal requirements,
regulatory constraints and other factors as the board of
directors deems relevant. Dividends on our common stock will
also be paid to holders of our outstanding warrants on a
one-to-one
basis.
We are a holding company with no significant business operations
of our own. All of our business operations are conducted through
our subsidiaries. Dividends and loans from, and cash generated
by, our subsidiaries will be our principal sources of cash to
repay indebtedness, fund operations and pay dividends.
Accordingly, our ability to pay dividends to our stockholders
will depend on the earnings and distributions of funds from our
subsidiaries. See “Risk Factors — Risks Relating
to this Offering and Ownership of Our Common Stock —
As a holding company, Symetra Financial Corporation depends on
the ability of its subsidiaries to transfer funds to it to meet
its obligations and pay dividends.”
38
Table of Contents
CAPITALIZATION
The following table sets forth our cash and cash equivalents and
capitalization as of September 30, 2009 on an actual basis
and on an as adjusted basis to give effect to receipt of the net
primary proceeds from the sale by us in this offering of shares
of common stock, assuming that this offering had been
consummated on September 30, 2009. You should read this
table in conjunction with our consolidated financial statements
and related notes and the information provided in the section
captioned “Management’s Discussion and Analysis of
Financial Condition and Results of Operations.”
| As of September 30, 2009 | ||||||||
|
As |
||||||||
| Actual | Adjusted | |||||||
| (In millions) | ||||||||
|
Cash and cash equivalents
|
$ | 241.7 | $ | |||||
|
Borrowings and other obligations:
|
||||||||
|
Revolving credit facility(1)
|
$ | — | $ | — | ||||
|
CENts
|
149.8 | 149.8 | ||||||
|
Senior notes
|
299.1 | 299.1 | ||||||
|
Total borrowings and other obligations
|
$ | 448.9 | $ | 448.9 | ||||
|
Stockholders’ equity:
|
||||||||
|
Preferred stock, $0.01 par value; 10.0 million shares
authorized, none issued
|
— | — | ||||||
|
Common stock, $0.01 par value; 750.0 million shares
authorized, 92.7 million shares issued and outstanding
|
0.9 | |||||||
|
Additional paid-in capital
|
1,165.5 | |||||||
|
Total paid-in capital
|
1,166.4 | |||||||
|
Retained earnings
|
284.3 | |||||||
|
Accumulated other comprehensive income, net of taxes
|
29.8 | |||||||
|
Total stockholders’ equity
|
1,480.5 | |||||||
|
Total capitalization
|
$ | 1,929.4 | $ | |||||
| (1) | The revolving credit facility provides for borrowings of up to $200.0 million. On February 12, 2009, Bank of America, N.A. issued a notice of default to Lehman Commercial Paper, Inc., one of the lending institutions in the syndicate with a commitment of $20.0 million, effectively limiting our ability to borrow under the revolving credit facility to $180.0 million at that time. On October 7, 2009, Lehman Commercial Paper, Inc. assigned its interest in our revolving credit facility to Barclays Bank PLC, effectively restoring capacity in the facility to $200.0 million. As of September 30, 2009, we had no balance outstanding under this facility. |
39
Table of Contents
SELECTED
HISTORICAL CONSOLIDATED FINANCIAL DATA
The selected historical consolidated financial data, except for
non-GAAP financial measures, as of September 30, 2009 and
for the nine months ended September 30, 2009 and 2008 have
been derived from our unaudited interim historical consolidated
financial statements, which have been prepared on a basis
consistent with our audited consolidated financial statements,
included elsewhere in this prospectus. In the opinion of
management, such unaudited financial data, except for non-GAAP
financial measures, reflects all historical and recurring
adjustments necessary for a fair presentation of the results for
these periods. The results of operations for the nine months
ended September 30, 2009 are not necessarily indicative of
the results to be expected for the full year or any future
period. The selected historical consolidated financial data,
except for non-GAAP financial measures, as of December 31,
2008 and 2007 and for the years ended December 31, 2008,
2007 and 2006 have been derived from our audited consolidated
financial statements that are included elsewhere in this
prospectus. The selected historical consolidated financial data,
except for non-GAAP financial measures, presented below as of
December 31, 2006 and 2005 and for the year ended
December 31, 2005 and as of December 31, 2004 and for
the period from January 1, 2004 through August 1, 2004
and for the period from August 2, 2004 through
December 31, 2004 have been derived from our audited
consolidated financial statements that are not included in this
prospectus.
On August 2, 2004, we completed the Acquisition which was
accounted for using the purchase method of accounting, referred
to as purchase GAAP accounting, or PGAAP. We do not believe the
predecessor financial results prior to the Acquisition for the
period from January 1, 2004 through August 1, 2004 are
comparable to the results subsequent to the Acquisition. This
lack of comparability is primarily due to significant changes in
our operating costs and also because of PGAAP adjustments
impacting net investment income, policyholder benefits and
claims, interest credited amortization of deferred policy
acquisition costs, intangible assets and net realized investment
gains (losses). Under PGAAP, the purchase price is allocated to
the estimated fair value of the tangible and identifiable assets
acquired less liabilities assumed at the date of acquisition. In
conjunction with PGAAP for the Acquisition, we were required to
adjust our consolidated balance sheet to fair value and reset
our existing deferred policy acquisition costs, goodwill and
intangible asset balances at August 2, 2004 to zero.
In addition to our four operating segments and our Other
segment, during the year ended December 31, 2005 and prior,
our historical financial statements also include the results of
Symetra Asset Management Company and the majority of the
business of Symetra Services Corporation, which are presented in
our historical financial statements as discontinued operations.
40
Table of Contents
This selected historical consolidated financial data should be
read in conjunction with other information contained in this
prospectus, including “Management’s Discussion and
Analysis of Financial Condition and Results of Operations”
and our historical consolidated financial statements and related
notes included elsewhere in this prospectus.
| Predecessor | ||||||||||||||||||||||||||||||||
|
August 2 |
January 1 |
|||||||||||||||||||||||||||||||
|
Nine Months |
through |
through |
||||||||||||||||||||||||||||||
| Ended September 30, | Year Ended December 31, |
December 31, |
August 1, |
|||||||||||||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | 2005 | 2004 | 2004 | |||||||||||||||||||||||||
| (In millions, except per share data) | ||||||||||||||||||||||||||||||||
|
Consolidated Income Statement Data:
|
||||||||||||||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||||||||||
|
Premiums
|
$ | 430.2 | $ | 440.4 | $ | 584.8 | $ | 530.5 | $ | 525.7 | $ | 575.5 | $ | 263.2 | $ | 357.9 | ||||||||||||||||
|
Net investment income
|
829.4 | 718.0 | 956.5 | 973.6 | 984.9 | 994.0 | 411.1 | 693.7 | ||||||||||||||||||||||||
|
Other revenues
|
43.2 | 52.0 | 67.8 | 68.7 | 56.1 | 58.6 | 27.1 | 43.9 | ||||||||||||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(167.9 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | (7.7 | ) | (0.1 | ) | (10.3 | ) | ||||||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
94.2 | — | — | — | — | — | — | — | ||||||||||||||||||||||||
|
Net impairment losses recognized in earnings
|
(73.7 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | (7.7 | ) | (0.1 | ) | (10.3 | ) | ||||||||||||||||
|
Other net realized investment gains (losses)
|
44.7 | (41.6 | ) | (71.6 | ) | 33.0 | 27.4 | 21.8 | 7.1 | 45.2 | ||||||||||||||||||||||
|
Total net realized investment gains (losses)
|
(29.0 | ) | (103.3 | ) | (158.0 | ) | 16.8 | 1.7 | 14.1 | 7.0 | 34.9 | |||||||||||||||||||||
|
Total revenues
|
1,273.8 | 1,107.1 | 1,451.1 | 1,589.6 | 1,568.4 | 1,642.2 | 708.4 | 1,130.4 | ||||||||||||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||||||||||||||
|
Policyholder benefits and claims
|
262.1 | 260.1 | 348.5 | 267.1 | 264.3 | 327.4 | 127.5 | 223.6 | ||||||||||||||||||||||||
|
Interest credited
|
629.2 | 569.1 | 766.1 | 752.3 | 765.9 | 810.9 | 360.2 | 556.4 | ||||||||||||||||||||||||
|
Other underwriting and operating expenses
|
186.7 | 201.9 | 265.8 | 281.9 | 260.5 | 273.2 | 123.3 | 187.2 | ||||||||||||||||||||||||
|
Fair value of warrants issued to investors
|
— | — | — | — | — | — | 101.5 | — | ||||||||||||||||||||||||
|
Interest expense
|
23.8 | 24.0 | 31.9 | 21.5 | 19.1 | 12.4 | 3.5 | — | ||||||||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
36.4 | 17.7 | 25.8 | 18.0 | 14.6 | 11.9 | 1.6 | 34.2 | ||||||||||||||||||||||||
|
Total benefits and expenses
|
1,138.2 | 1,072.8 | 1,438.1 | 1,340.8 | 1,324.4 | 1,435.8 | 717.6 | 1,001.4 | ||||||||||||||||||||||||
|
Income (loss) from continuing operations before income taxes
|
135.6 | 34.3 | 13.0 | 248.8 | 244.0 | 206.4 | (9.2 | ) | 129.0 | |||||||||||||||||||||||
|
Provision (benefit) for income taxes:
|
||||||||||||||||||||||||||||||||
|
Current
|
(4.2 | ) | 34.2 | 23.8 | 62.8 | 92.4 | 22.2 | 21.3 | 0.9 | |||||||||||||||||||||||
|
Deferred
|
43.6 | (26.9 | ) | (32.9 | ) | 18.7 | (7.9 | ) | 39.7 | 10.7 | 30.5 | |||||||||||||||||||||
|
Total provision (benefit) for income taxes
|
39.4 | 7.3 | (9.1 | ) | 81.5 | 84.5 | 61.9 | 32.0 | 31.4 | |||||||||||||||||||||||
|
Income (loss) from continuing operations
|
96.2 | 27.0 | 22.1 | 167.3 | 159.5 | 144.5 | (41.2 | ) | 97.6 | |||||||||||||||||||||||
|
Income (loss) from discontinued operations (net of taxes)
|
— | — | — | — | — | 1.0 | (2.4 | ) | 2.3 | |||||||||||||||||||||||
|
Net income (loss)
|
$ | 96.2 | $ | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | $ | 145.5 | $ | (43.6 | ) | $ | 99.9 | |||||||||||||||
|
Net income per common share(1):
|
||||||||||||||||||||||||||||||||
|
Basic
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | $ | 1.30 | ||||||||||||||||||||
|
Diluted
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | $ | 1.30 | ||||||||||||||||||||
|
Weighted-average number of common shares outstanding:
|
||||||||||||||||||||||||||||||||
|
Basic
|
111.622 | 111.622 | 111.622 | 111.622 | 111.622 | 111.622 | ||||||||||||||||||||||||||
|
Diluted
|
111.623 | 111.622 | 111.622 | 111.622 | 111.622 | 111.622 | ||||||||||||||||||||||||||
|
Cash dividends declared per common share
|
$ | — | $ | — | $ | — | $ | 1.79 | $ | 0.90 | $ | — | $ | — | ||||||||||||||||||
|
Non-GAAP Financial Measure(2):
|
||||||||||||||||||||||||||||||||
|
Adjusted operating income (loss)
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | $ | 133.4 | $ | (46.9 | ) | $ | 75.5 | |||||||||||||||
|
Reconciliation to net income (loss):
|
||||||||||||||||||||||||||||||||
|
Net income (loss)
|
$ | 96.2 | $ | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | $ | 145.5 | $ | (43.6 | ) | $ | 99.9 | |||||||||||||||
|
Less: Net realized investment gains (losses) (net of taxes)(3)
|
(18.9 | ) | (67.1 | ) | (102.7 | ) | 10.9 | 1.1 | 9.2 | 4.6 | 22.7 | |||||||||||||||||||||
|
Add: Net realized and unrealized investment gains (losses) on
FIA options (net of taxes)(4)
|
0.1 | (2.3 | ) | (1.9 | ) | (1.5 | ) | 1.4 | (2.9 | ) | 1.3 | (1.7 | ) | |||||||||||||||||||
|
Adjusted operating income (loss)
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | $ | 133.4 | $ | (46.9 | ) | $ | 75.5 | |||||||||||||||
41
Table of Contents
|
As of |
||||||||||||||||||||||||
| September 30, | As of December 31, | |||||||||||||||||||||||
| 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | |||||||||||||||||||
| (In millions, except share and per share data) | ||||||||||||||||||||||||
|
Consolidated Balance Sheet Data:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 20,035.2 | $ | 16,252.5 | $ | 16,905.0 | $ | 17,305.3 | $ | 18,332.8 | $ | 19,244.8 | ||||||||||||
|
Total assets
|
22,226.0 | 19,229.6 | 19,560.2 | 20,114.6 | 20,980.1 | 22,182.0 | ||||||||||||||||||
|
Total debt
|
448.9 | 448.8 | 448.6 | 298.7 | 300.0 | 300.0 | ||||||||||||||||||
|
Separate account assets
|
818.6 | 716.2 | 1,181.9 | 1,233.9 | 1,188.8 | 1,228.4 | ||||||||||||||||||
|
Accumulated other comprehensive income (loss) (net of taxes)
(AOCI)
|
29.8 | (1,052.6 | ) | (12.5 | ) | (0.5 | ) | 136.6 | 312.9 | |||||||||||||||
|
Total stockholders’ equity
|
1,480.5 | 286.2 | 1,285.1 | 1,327.3 | 1,404.9 | 1,435.8 | ||||||||||||||||||
|
U.S. Statutory Financial Information:
|
||||||||||||||||||||||||
|
Statutory capital and surplus
|
$ | 1,331.7 | $ | 1,179.0 | $ | 1,225.0 | $ | 1,266.2 | $ | 1,260.1 | $ | 1,138.4 | ||||||||||||
|
Asset valuation reserve (AVR)
|
117.3 | 113.7 | 176.0 | 158.4 | 140.9 | 107.6 | ||||||||||||||||||
|
Statutory capital and surplus and AVR
|
$ | 1,449.0 | $ | 1,292.7 | $ | 1,401.0 | $ | 1,424.6 | $ | 1,401.0 | $ | 1,246.0 | ||||||||||||
|
As of |
||||||||||||||||||||||||
| September 30, | As of December 31, | |||||||||||||||||||||||
| 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | |||||||||||||||||||
|
Book value per common share(5)
|
$ | 13.25 | $ | 2.56 | $ | 11.51 | $ | 11.89 | $ | 12.59 | $ | 12.86 | ||||||||||||
|
Non-GAAP Financial Measures(6):
|
||||||||||||||||||||||||
|
Adjusted book value
|
$ | 1,450.7 | $ | 1,338.8 | $ | 1,297.6 | $ | 1,327.8 | $ | 1,268.3 | $ | 1,122.9 | ||||||||||||
|
Reconciliation to stockholders’ equity:
|
||||||||||||||||||||||||
|
Total stockholders’ equity
|
$ | 1,480.5 | $ | 286.2 | $ | 1,285.1 | $ | 1,327.3 | $ | 1,404.9 | $ | 1,435.8 | ||||||||||||
|
Less: AOCI
|
29.8 | (1,052.6 | ) | (12.5 | ) | (0.5 | ) | 136.6 | 312.9 | |||||||||||||||
|
Adjusted book value
|
$ | 1,450.7 | $ | 1,338.8 | $ | 1,297.6 | $ | 1,327.8 | $ | 1,268.3 | $ | 1,122.9 | ||||||||||||
|
Add: Assumed proceeds from exercise of warrants
|
218.1 | 218.1 | 218.1 | 218.1 | 218.1 | 218.1 | ||||||||||||||||||
|
Adjusted book value, as converted
|
$ | 1,668.8 | $ | 1,556.9 | $ | 1,515.7 | $ | 1,545.9 | $ | 1,486.4 | $ | 1,341.0 | ||||||||||||
|
Adjusted book value per common share(7)
|
$ | 15.65 | $ | 14.45 | $ | 14.01 | $ | 14.33 | $ | 13.69 | $ | 12.12 | ||||||||||||
|
Adjusted book value per common share, as converted(8)
|
$ | 14.94 | $ | 13.95 | $ | 13.58 | $ | 13.85 | $ | 13.32 | $ | 12.01 | ||||||||||||
| Twelve Months Ended | ||||||||||||||||||||
|
September 30, |
December 31, |
December 31, |
December 31, |
December 31, |
||||||||||||||||
| 2009 | 2008 | 2007 | 2006 | 2005 | ||||||||||||||||
|
ROE(9)
|
13.9 | % | 2.6 | % | 12.6 | % | 12.8 | % | 9.9 | % | ||||||||||
|
Average stockholders’ equity(10)
|
$ | 658.0 | $ | 861.8 | $ | 1,328.3 | $ | 1,249.5 | $ | 1,465.4 | ||||||||||
|
Non-GAAP Financial Measure(11):
|
||||||||||||||||||||
|
Operating ROAE
|
10.6 | % | 9.2 | % | 11.2 | % | 12.1 | % | 11.2 | % | ||||||||||
|
Average adjusted book value(12)
|
$ | 1,379.9 | $ | 1,329.8 | $ | 1,380.2 | $ | 1,324.2 | $ | 1,194.2 | ||||||||||
| (1) | Basic net income per common share assumes that all participating securities, including warrants, have been outstanding since the beginning of the period using the two-class method. Diluted net income per common share includes the dilutive impact of non-participating, unvested restricted stock awards, based on the application of the treasury stock method, weighted for the portion of the period they were outstanding. |
| (2) | Management considers adjusted operating income to be a useful supplement to net income, its most comparable GAAP measure, in evaluating our financial performance. We believe that the non-GAAP presentation of adjusted operating income is valuable because it assists an investor in determining whether our insurance-related revenues, composed primarily of premiums and net investment income, have been sufficient to generate operating earnings after meeting our insurance-related obligations, composed primarily of claims paid to policyholders and investment returns credited to policyholder accounts, and other operating costs. Though the after-tax net realized gains (losses) excluded from adjusted operating income recur in most periods, the timing and amount are driven by investment decisions and external economic developments unrelated to our management of the insurance and underwriting aspects of our business. For a definition and discussion of this non-GAAP measure and |
footnotes continued on following page
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| other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (3) | Net realized investment gains (losses) are reported net of taxes of $(10.1) million, $(36.2) million, $(55.3) million, $5.9 million, $0.6 million and $4.9 million for the nine months ended September 30, 2009 and 2008, and the twelve months ended December 31, 2008, 2007, 2006 and 2005, respectively. Prior and subsequent to the Acquisition, 2004 net realized investment gains were net of taxes of $2.4 million and $12.2 million, respectively. | |
| (4) | Net realized and unrealized investment gains (losses) on FIA options are reported net of taxes of $0.1 million, $(1.3) million, $(1.0) million, $(0.8) million, $0.8 million and $(1.5) million for the nine months ended September 30, 2009 and 2008, and the twelve months ended December 31, 2008, 2007, 2006 and 2005, respectively. Prior and subsequent to the Acquisition, 2004 net realized investment gains were net of taxes of $(0.9) million, and $0.7 million, respectively. | |
| (5) | Book value per common share is calculated based on stockholders’ equity divided by outstanding common shares and shares subject to outstanding warrants totaling 111,705,199, as of September 30, 2009 and 111,622,039 as of December 31, 2008, 2007, 2006, 2005 and 2004. |
| (6) | Management considers adjusted book value to be a useful supplement to total stockholders’ equity, its most comparable GAAP measure, in evaluating our financial condition. We believe that investors find it useful if we present them with a financial measure that removes from stockholders’ equity the temporary and unrealized changes in the fair values of our investments, and the related effects on AOCI. By evaluating our adjusted book value, an investor can assess our financial condition based on our general practice of holding our fixed investments to maturity. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (7) | Management considers adjusted book value per common share to be a useful supplement to book value per common share, its most comparable GAAP measure, in evaluating our financial performance and condition. Adjusted book value per common share is calculated based on stockholders’ equity less AOCI, divided by outstanding common shares, totaling 92,729,455 as of September 30, 2009 and 92,646,295 as of December 31, 2008, 2007, 2006, 2005 and 2004. We believe investors find it useful if we present them with adjusted book value, a non-GAAP measure that removes AOCI from stockholders’ equity, and then translate it into another measure, adjusted book value per common share, which allows the investor to understand the value of its investment on the adjusted book value basis. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (8) | Management considers adjusted book value per common share, as converted, to be a useful supplement to book value per common share, its most comparable GAAP measure, in evaluating our financial performance and condition. Adjusted book value per common share, as converted, is calculated as adjusted book value plus the assumed proceeds from the warrants, divided by the sum of outstanding common shares and shares subject to outstanding warrants, totaling 111,705,199 as of September 30, 2009 and 111,622,039 as of December 31, 2008, 2007, 2006, 2005 and 2004. We believe investors find it useful if we present them with adjusted book value, a non-GAAP measure that removes AOCI from stockholders’ equity and then translate it into another measure, adjusted book value per common share, as converted, which gives effect to the exercise of our outstanding warrants. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (9) | Return on stockholders’ equity is calculated as net income divided by average stockholders’ equity. | |
| (10) | Average stockholders’ equity is derived by averaging ending stockholders’ equity for the most recent five quarters. |
| (11) | Management considers operating ROAE to be a useful supplement to return on stockholders’ equity, or ROE, its most comparable GAAP measure, in evaluating our financial performance. Operating ROAE is calculated based on adjusted operating income divided by average adjusted book value. The numerator and denominator of this measure have been reconciled to net income and stockholders’ equity, respectively, their most comparable GAAP financial measures. We believe that the non-GAAP presentation of this measure is valuable to an investor as it can help form a judgment as to how effectively our management uses funds invested by our stockholders to generate adjusted operating income growth. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
| (12) | Average adjusted book value is derived by averaging ending adjusted book value for the most recent five quarters. |
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MANAGEMENT’S
DISCUSSION AND ANALYSIS OF FINANCIAL
CONDITION AND RESULTS OF OPERATIONS
CONDITION AND RESULTS OF OPERATIONS
You should read the following discussion in conjunction with
the audited and unaudited historical financial statements and
the accompanying notes included in this prospectus, as well as
the discussion under “Selected Historical Consolidated
Financial Data.” This discussion contains forward-looking
statements that involve risks and uncertainties. Our actual
results may differ materially from those discussed in or implied
by any of the forward-looking statements as a result of various
factors, including but not limited to those listed under
“Risk Factors” and “Forward-Looking
Statements.” Our fiscal year ends on December 31 of each
calendar year.
Management considers certain non-GAAP financial measures,
including adjusted operating income (loss), adjusted book value,
adjusted book value per common share, adjusted book value per
common share, as converted, and operating ROAE to be useful to
investors in evaluating our financial performance and condition.
These measures have been reconciled to their most comparable
GAAP financial measures. For a definition of these non-GAAP
measures and other metrics used in our analysis, see
“— Use of non-GAAP Financial
Measures.”
Overview
We are a life insurance company focused on profitable growth in
selected group health, retirement, life insurance and employee
benefits markets. Our operations date back to 1957 and many of
our agency and distribution relationships have been in place for
decades. We are headquartered in Bellevue, Washington and employ
approximately 1,100 people in 16 offices across the United
States, serving approximately 1.8 million customers.
As of September 30, 2009, our stockholders’ equity was
$1,480.5 million, our adjusted book value was
$1,450.7 million and we had total assets of
$22.2 billion. For the twelve months ended
September 30, 2009, our return on equity, or ROE, was 13.9%
and our operating return on average equity, or operating ROAE,
was 10.6%. We define adjusted book value as stockholders’
equity less accumulated other comprehensive income (loss), or
AOCI, and we define operating ROAE as adjusted operating income
divided by average adjusted book value. Adjusted book value,
adjusted operating income and operating ROAE are non-GAAP
measures. For reconciliations of adjusted book value to
stockholders’ equity and adjusted operating income to net
income and for a summary presentation of our operating results
and financial position calculated in accordance with GAAP,
please see “— Summary Historical Consolidated
Financial and Other Data” on page 9.
Our
Operations
We conduct our business through five segments, four of which are
operating:
| • | Group. We offer medical stop-loss insurance, limited medical benefit plans, group life insurance, accidental death and dismemberment insurance and disability insurance mainly to employer groups of 50 to 5,000 individuals. We also offer managing general underwriting, or MGU, services through MRM. | |
| • | Retirement Services. We offer fixed and variable deferred annuities, including tax sheltered annuities, individual retirement accounts, or IRAs, and group annuities to qualified retirement plans, including Section 401(k), 403(b) and 457 plans. | |
| • | Income Annuities. We offer single premium immediate annuities, or SPIAs, for customers seeking a reliable source of retirement income and structured settlement annuities to fund third party personal injury settlements. In addition, we offer our existing structured settlement clients a variety of funding services product options. | |
| • | Individual. We offer a wide array of term, universal and variable life insurance as well as bank-owned life insurance, or BOLI. | |
| • | Other. This segment consists of unallocated corporate income, composed primarily of investment income on unallocated surplus, unallocated corporate expenses, interest expense on |
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Table of Contents
| debt, tax credits from our tax preferred affordable housing investments, the results of small, non-insurance businesses that are managed outside of our operating segments, and inter-segment elimination entries. |
Current
Outlook
During the first nine months of 2009, the capital and credit
markets showed signs of improvement following a period of
extreme volatility and disruption for more than twelve months
that affected equity market returns, interest rates, liquidity,
access to capital and cost of capital. Economic conditions
remain uncertain, leaving us exposed to further challenges to
our financial condition and results from operations. If the
current economic environment were to deteriorate further, it
could lead to increased credit defaults, and additional
write-downs of our securities for
other-than-temporary
impairments.
The tight liquidity in the credit markets in 2008 and 2009
resulted in our maintaining higher balances of cash and cash
equivalent assets. Because of the maintenance of these higher
balances of cash and cash equivalent assets, fewer of our assets
were deployed in higher income earning assets, while our
liabilities are increasing based on increasing credited rates to
our customers. As a result, we have experienced lower growth in
our investment income than expected, especially in our
Retirement Services segment.
Despite the still challenging economic environment, we have seen
increases, in the first nine months of 2009 as compared to the
equivalent period of 2008, in sales of our fixed deferred
annuity product which offers our customers an easy to
understand, stable return on their retirement savings. We have
also experienced increases over the same period in sales of our
single premium life insurance product and SPIA products.
We believe that the recent market disruption has created a
tremendous opportunity to build our existing relationships and
add new long-term relationships because of our simple to
understand product designs and because many of our competitors
are in the midst of cleaning up their product suites and balance
sheets. We also seek to take advantage of favorable demographic
trends, including increasing retirement savings and income needs
and the growing demand for affordable health insurance.
Revenues
and Expenses
We earn revenues primarily from premiums earned on group life
and health and individual insurance products, cost of insurance,
or COI, charges primarily from our universal life and BOLI
products, net investment income, net realized investment gains
and other revenues. Other revenues include mortality and
expense, surrender and other administrative charges, revenues
from our non-insurance businesses and revenues from fee
arrangements with our reinsurance partners.
Each operating segment maintains its own portfolio of invested
assets. The realized gains (losses) incurred are reported in the
segment in which they occur. The unallocated portion of net
investment income and the unallocated realized gains (losses)
are reported in the Other segment.
Our primary expenses include interest credited, benefits and
claims and general business and operating expenses, including
commissions. We allocate certain corporate expenses to each of
our operating segments using multiple factors which include
headcount, allocated capital, account values and time study
results.
Critical
Accounting Policies and Estimates and Recently Issued Accounting
Standards
The accounting policies discussed in this section are those that
we consider to be particularly critical to an understanding of
our financial statements because their application places the
most significant demands on our ability to judge the effect of
inherently uncertain matters on our financial results. For all
of these policies, we caution that future events rarely develop
exactly as forecast, and our management’s best estimates
may require adjustment. For a discussion of recently adopted and
not yet adopted accounting standards, see Note 2 to our
audited consolidated financial statements and Note 2 to our
interim consolidated financial statements included elsewhere in
this prospectus.
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Table of Contents
Other-Than-Temporary
Impairments (OTTI)
One of the significant estimates related to
available-for-sale
securities is the evaluation of investments for OTTI. We analyze
investments that meet our impairment criteria to determine
whether the decline in value is
other-than-temporary.
The impairment review involves the finance investment management
team, as well as our portfolio asset managers. To make this
determination for each security, we consider both quantitative
and qualitative criteria including:
| • | how long and by how much the fair value has been below cost or amortized cost; | |
| • | the financial condition and near-term prospects of the issuer of the security, including any specific events that may affect its operations or earnings potential, or compliance with terms and covenants of the security; | |
| • | changes in the financial condition of the security’s underlying collateral; | |
| • | any downgrades of the security by a rating agency; | |
| • | any reduction or elimination of dividends or nonpayment of scheduled interest payments; and | |
| • | for fixed maturities, our intent to sell the security or whether it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost considering any regulatory developments and our liquidity needs. |
Based on the analysis, we make a judgment as to whether the loss
is
other-than-temporary.
The amount of the loss recorded in our consolidated statements
of operations is determined based on the accounting guidance in
effect during the period of the
other-than-temporary
determination. We adopted new accounting guidance for
impairments of our fixed maturities effective January 1,
2009. See Note 2 to our interim consolidated financial
statements included elsewhere in this prospectus.
Prior to January 1, 2009, under the then existing
accounting guidance, if the loss was determined to be
other-than-temporary,
we recorded an impairment charge equal to the difference between
the fair value and the amortized cost basis of the security
within net realized investment gains (losses) in our
consolidated statements of income in the period that we made the
determination. The fair value of the
other-than-temporarily
impaired investment became its new cost basis. We also recorded
an impairment charge if we did not have the intent
and/or the
ability to hold the security until the fair value was expected
to recover to amortized cost or until maturity, resulting in a
charge recorded for a security that may not have had credit
issues. This situation can exist as a result of certain
portfolio management or cash management strategies.
Effective January 1, 2009, we adopted new accounting
guidance for the recognition and disclosure of OTTI for our
fixed maturities. Our marketable equity securities,
available-for-sale consist primarily of non-redeemable preferred
stock, which are evaluated similarly to fixed maturities. The
adoption of the new accounting guidance required that OTTI
losses be separated into the amount representing the decrease in
cash flows expected to be collected (“credit loss”),
which is recognized in earnings, and the amount related to all
other factors (“noncredit loss”), which is recognized
in other comprehensive income (loss). In addition, the new
guidance replaces the requirement for management to assert that
we have the intent and ability to hold an impaired security
until recovery with the requirement that management assert that
it does not have the intent to sell the security and that it is
more likely than not that we will not be required to sell the
security before recovery of our amortized cost basis. For
securities we intend to sell or it is more likely than not that
we will be required to sell the security before recovery, the
impairment charge is equal to the difference between the fair
value and the amortized cost basis of the security in the period
of determination. In determining our intent to sell a security
or whether it is more likely than not that we will be required
to sell a security, we evaluate facts and circumstances such as
decisions to reposition our security portfolio, sales of
securities to meet any cash flow needs and sales of securities
to capitalize on favorable pricing.
If we do not intend to sell a security but believe we will not
recover all the security’s contractual cash flow, the
amortized cost is written down to our estimated recovery value
and recorded as a realized loss in our consolidated statements
of operations, as this is determined to be a credit loss. The
remainder of the decline in
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fair value is recorded as OTTI on fixed maturities not related
to credit losses in AOCI, as this is determined to be a
noncredit or recoverable loss. We determine the estimated
recovery values by using discounted cash flow models that
consider estimated cash flows under current and expected future
economic conditions with various assumptions regarding timing
and amount of principal and interest payments. The recovery
value is based on our best estimate of expected future cash
flows discounted at the security’s effective yield prior to
impairment. Our best estimate of future cash flows is based on
assumptions, including various performance indicators, such as
historical default and recovery rates, credit ratings, current
delinquency rates and the structure of the issuer/security.
These assumptions require the use of significant management
judgment and include the probability of issuer default and
estimates regarding timing and amount of expected recoveries. In
addition, projections of expected future fixed maturity security
cash flows may change based upon new information regarding the
performance of the issuer
and/or
underlying collateral. Future impairments may develop if actual
results underperform current cash flow modeling assumptions,
which may be the result of macroeconomic factors, changes in
assumptions used and specific deterioration in certain industry
sectors or company failures.
As a result of the adoption of the new OTTI accounting guidance,
we recorded a cumulative effect adjustment, resulting in an
increase of $15.7 million, net of tax, to retained earnings
as of January 1, 2009, with a corresponding decrease to
AOCI, to reclassify the noncredit portion of previously
other-than-temporarily
impaired fixed maturity securities. In addition, the amortized
cost basis of fixed maturity securities for which a noncredit
OTTI loss was previously recognized was increased by
$24.1 million.
As of September 30, 2009 and December 31, 2008, the
fair value of our
available-for-sale
securities that are below cost or amortized cost by 20% or more
were $0.7 billion and $2.5 billion, respectively. The
unrealized losses on these securities were $308.7 million
and $1.2 billion, respectively.
Fair
Value
On January 1, 2008, we adopted fair value accounting
guidance which allows companies, at their option, to make an
election on an individual instrument basis to report financial
assets and liabilities at fair value. The election must be made
at the inception of a transaction and may not be reversed. The
election may also be made for existing financial assets and
liabilities at the time of adoption. Unrealized gains and losses
on assets or liabilities for which the fair value option has
been elected are reported in earnings.
We elected the fair value option for investments in common
stock, which are presented as trading securities, and
investments in certain limited partnerships (including hedge
funds and private equity funds), regardless of ownership
percentage, which are presented as investments in limited
partnerships.
Also on January 1, 2008, we adopted the accounting guidance
related to the framework for fair value measurement. Fair value
is defined as the price that would be received to sell an asset
or paid to transfer a liability in an orderly transaction
between market participants (an “exit price”). The
accounting guidance establishes a fair value hierarchy that
distinguishes between inputs based on market data from
independent sources (“observable inputs”) and a
reporting entity’s internal assumptions based upon the best
information available when external market data is limited or
unavailable (“unobservable inputs”). The fair value
hierarchy prioritizes fair value measurements into three levels
based on the nature of the inputs. The level in the fair value
hierarchy within which the fair value measurement falls is
determined based on the lowest level input that is significant
to the fair value measurement. For further discussion of the
levels of the fair value hierarchy, see Note 7 to our
audited consolidated financial statements included elsewhere in
this prospectus.
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Table of Contents
The availability of market observable information is the
principal factor in determining the level that our investments
are assigned in the fair value hierarchy. The following table
summarizes our investments carried at fair value and the
respective fair value hierarchy, based on input levels:
| As of September 30, 2009 | ||||||||||||||||||||
| Fair Value | Level 1 | Level 2 | Level 3 | Level 3 Percent | ||||||||||||||||
|
Types of Investments
|
||||||||||||||||||||
|
Fixed maturities, available-for-sale:
|
||||||||||||||||||||
|
U.S. government and agencies
|
$ | 45.7 | $ | — | $ | 45.7 | $ | — | — | % | ||||||||||
|
State and political subdivisions
|
484.9 | — | 477.7 | 7.2 | 0.1 | |||||||||||||||
|
Foreign governments
|
28.2 | — | 28.2 | — | — | |||||||||||||||
|
Corporate securities
|
12,414.0 | — | 11,508.9 | 905.1 | 4.8 | |||||||||||||||
|
Residential mortgage-backed securities
|
3,536.6 | — | 3,270.5 | 266.1 | 1.4 | |||||||||||||||
|
Commercial mortgage-backed securities
|
1,873.4 | — | 1,850.1 | 23.3 | 0.1 | |||||||||||||||
|
Other debt obligations
|
159.5 | — | 146.3 | 13.2 | 0.1 | |||||||||||||||
|
Total fixed maturities,
available-for-sale
|
18,542.3 | — | 17,327.4 | 1,214.9 | 6.5 | |||||||||||||||
|
Marketable equity securities,
available-for-sale
|
35.4 | 32.9 | — | 2.5 | 0.0 | |||||||||||||||
|
Marketable equity securities, trading
|
140.6 | 140.3 | — | 0.3 | 0.0 | |||||||||||||||
|
Short-term investments
|
2.5 | 2.5 | — | — | — | |||||||||||||||
|
Investments in limited partnerships
|
46.6 | — | — | 46.6 | 0.2 | |||||||||||||||
|
Other invested assets
|
6.1 | — | — | 6.1 | 0.1 | |||||||||||||||
|
Total Investments
|
$ | 18,773.5 | $ | 175.7 | $ | 17,327.4 | $ | 1,270.4 | 6.8 | % | ||||||||||
Valuation
of Fixed Maturities
Fixed maturities include bonds, mortgage-backed securities and
redeemable preferred stock. We classify all fixed maturities as
available-for-sale and carry them at fair value. We report net
unrealized investment gains and losses related to all of our
available-for-sale securities, which is equal to the difference
between the fair value and the cost or amortized cost, in
accumulated other comprehensive income (loss) in
stockholders’ equity. We report net realized gains and
losses in the consolidated statements of income (loss). These
investments are subject to impairment reviews to determine when
a decline in fair value is other-than-temporary (see
“— Other-Than-Temporary Impairments (OTTI)”
above).
We determine the fair value of fixed maturities primarily by
obtaining prices from third party independent pricing services,
and we do not adjust their prices or obtain multiple prices for
these securities. As of September 30, 2009 and
December 31, 2008, our pricing services priced 93.5% and
95.1%, respectively, of our fixed maturities. The third party
independent pricing services we use have policies and processes
to ensure that they are using objectively verifiable, observable
market data, including documentation on the observable market
inputs, by major security type, used to determine the prices.
Securities are priced using evaluated pricing models that vary
by asset class. The standard inputs for security evaluations
include benchmark yields, reported trades, broker/dealer quotes,
issuer spreads, two-sided markets, benchmark securities, bids,
offers and other reference data, including market research
publications. Because many fixed income securities do not trade
on a daily basis, evaluated pricing models apply available
information through processes such as benchmark curves,
benchmarking of like securities, sector groupings and matrix
pricing to prepare evaluations. In addition, models are used to
develop prepayment and interest rate scenarios, which take into
account market convention.
Our pricing services routinely review the inputs for the
securities they cover, including broker quotes, executed trades
and credit information, as applicable. We perform analyses on
the prices received from our pricing services to ensure that the
prices represent a reasonable estimate of fair value. We gain
assurance on
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the overall reasonableness and consistent application of input
assumptions valuation methodologies, and compliance with
accounting standards for fair value determination through
various processes including evaluation of pricing methodologies
and inputs, analytical reviews of changes in certain prices
between reporting periods and back-testing of selected sales
activity to determine whether there are any significant
differences between the market price used to value the security
prior to sale and the actual sales price. Through our analysis,
we have engaged our pricing services in discussion regarding the
valuation of a security; however, it has not been our practice
to adjust their prices.
If our pricing services determine that they do not have
sufficient objectively verifiable information about a security,
they will not provide a valuation for that security. In such
situations, we determine the security’s fair value using
internal pricing models that typically utilize significant,
unobservable market inputs or inputs that are difficult to
corroborate with observable market-based data.
As of September 30, 2009, $875.9 million, or
approximately 5% of our fixed maturities portfolio, was invested
in corporate private placement securities, which are not
actively traded. The fair values of these assets are determined
using a discounted cash flow approach. The valuation model
requires the use of inputs that are not market-observable and
involves significant judgment. The discount rate is based on the
current Treasury curve adjusted for credit and liquidity
factors. The appropriate illiquidity adjustment is estimated
based on illiquidity spreads observed in transactions involving
other similar securities. We consider this approach appropriate
for this asset class, which comprises 72.1% of our Level 3
fixed maturities.
For disclosure purposes, our fixed maturities are assigned to a
level within the fair value hierarchy. To make this assessment
we use judgment to determine whether the market for a given
security is active and if significant pricing inputs are
observable. We determine the existence of an active market by
assessing whether transactions occur with sufficient frequency
and volume to provide reliable pricing information, as discussed
below.
When we have significant observable market inputs, which is
generally the case when the security is priced by our pricing
services, it is classified as a Level 2 measurement. When
there is not sufficient observable market information and the
security is priced using internal pricing models, which is
generally the case for corporate private placements and other
securities our pricing services are unable to price, it is
classified as a Level 3 measurement. The inputs used to
measure the fair value of securities priced using internal
pricing models may fall into different levels of the fair value
hierarchy. It has been our experience that, in these situations,
the lowest level input that is significant to the determination
of fair value is a Level 3 input and thus, we typically
report securities valued using internal pricing models as
Level 3 measurements. In limited situations, private
placement securities are valued through the use of a single
broker quote because the security is very thinly traded. In such
situations, we consider the fair value a Level 3
measurement.
Fixed maturities categorized as Level 3 investments
increased $540.6 million from December 31, 2008 to
September 30, 2009. This is primarily due to purchases near
the end of the third quarter of $263.5 million of
residential mortgage-backed securities backed by reverse
mortgages, which is a new asset class for which we did not have
significant observable inputs; the purchase of
$125.0 million of private placement securities; and an
increase in the fair value of private placement securities of
$112.3 million due to the tightening of credit spreads
during the first nine months of 2009. As of September 30,
2009 and December 31, 2008, we had net unrealized gains
(losses) of $27.6 million and $(103.8) million,
respectively, on our Level 3 fixed maturities. For the
nine months ended September 30, 2009 and 2008 and the
year ended December 31, 2008, we reported net realized
losses of $4.0 million, $11.6 million and
$12.1 million, respectively, on our Level 3 fixed
maturities.
We believe that the amount we may realize upon settlement or
maturity of our fixed maturities may differ significantly from
the estimated fair value of the security, as we do not actively
trade our fixed maturity portfolio. Our investment management
objective is to support the expected cash flows of our
liabilities and to produce stable returns over the long term. To
meet this objective, we intend to hold our fixed maturities
until maturity or until market conditions are favorable for the
sale of such investments.
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We estimate that a 1% increase in interest rates would cause the
fair value of our fixed maturity portfolio that is subject to
interest rate risk to decline by approximately
$1.02 billion and $0.81 billion, based on our
securities positions as of September 30, 2009 and
December 31, 2008, respectively (see
“— Quantitative and Qualitative Disclosures about
Market Risk — Sensitivity Analysis” on
page 109 for further information).
Valuation
of Marketable Equity Securities
Marketable equity securities, trading consists of investments in
common stock. Marketable equity securities,
available-for-sale
primarily consists of non-redeemable preferred stock. Both
consist primarily of investments in publicly traded companies.
The fair values of our marketable equity securities are
primarily based on quoted market prices in active markets for
identical assets. We classify the majority of these securities
as Level 1.
The impact of changes in the fair value of our trading portfolio
is recorded in net realized investment gains (losses) in the
consolidated statements of income. The impact of changes in the
fair value of our
available-for-sale
portfolio is recorded as an unrealized gain or loss in AOCI, a
separate component of equity. The
available-for-sale
marketable equity portfolio is subject to impairment reviews to
determine when a decline in fair value is
other-than-temporary.
We estimate that a 10% decline in market prices would cause the
fair value of our equity investments to decline by approximately
$24.3 million and $21.4 million as of
September 30, 2009 and December 31, 2008, respectively
(see “— Quantitative and Qualitative Disclosures
about Market Risk — Sensitivity Analysis” on
page 109 for further information).
Valuation
of Investments in Limited Partnerships — Hedge Funds
and Private Equity Funds
The fair value of our investments in limited partnership hedge
funds and private equity funds is based upon our proportionate
interest in the underlying partnership’s or fund’s net
asset value (NAV). We use the NAV as the starting point in
determining fair value. We believe it is the strongest component
given that only in rare circumstances would an investor fail to
get the NAV on the redemption date. Most funds contain a put
feature through the redemption rights provisions, with no
redemption fees, which allows us to put our equity interest in
the hedge fund at the NAV. Adjustments to a hedge fund’s
NAV may be required to reflect, among other items, redemption
fees, halts to redemptions and gates. We have considered these
factors and concluded that these factors, if triggered and
material, would warrant an adjustment to the fair value.
Currently, no adjustment to the NAV is believed necessary. We
classify these securities as Level 3.
We elected the fair value option of accounting for our
investments in hedge funds and private equity funds.
Accordingly, the impact of changes in the fair value of these
investments is recorded in our consolidated statements of income
and reported through net investment income.
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Deferred
Policy Acquisition Costs
We defer as assets certain costs, generally commissions,
distribution costs and other underwriting costs, that vary with,
and are primarily related to, the production of new and renewal
business. We limit our deferral to acquisition expenses
contained in our product pricing assumptions. The following
table summarizes our DAC asset balances by segment:
|
As of |
As of |
As of |
||||||||||
| September 30, 2009 | December 31, 2008 | December 31, 2007 | ||||||||||
| (In millions) | ||||||||||||
|
Group
|
$ | 3.5 | $ | 3.3 | $ | 3.5 | ||||||
|
Retirement Services
|
240.5 | 158.7 | 81.6 | |||||||||
|
Income Annuities
|
19.7 | 14.5 | 10.9 | |||||||||
|
Individual
|
51.7 | 43.0 | 33.9 | |||||||||
|
Total unamortized balance at end of period
|
$ | 315.4 | $ | 219.5 | $ | 129.9 | ||||||
|
Accumulated effect of net unrealized (gains) losses
|
(74.6 | ) | 28.0 | 3.0 | ||||||||
|
Balance at end of period
|
$ | 240.8 | $ | 247.5 | $ | 132.9 | ||||||
In our Group segment, the DAC amortization period for group
medical stop-loss policies is one year as these policies are
repriced on an annual basis.
In our Retirement Services, Income Annuities and Individual
segments, we amortize acquisition costs over the premium paying
period or over the lives of the policies in proportion to the
future estimated gross profits, or EGPs, of each of these
product lines, as follows:
| • | Retirement Services. The DAC amortization period is typically 20 years for the deferred annuities, although most of the DAC amortization occurs within the first 10 years because the EGPs are highest during that period. It is common for deferred annuity policies to lapse after the surrender charge period expires. | |
| • | Income Annuities. The DAC amortization period for SPIAs, including structured settlement annuities, is the benefit payment period. The benefit payment periods vary by policy; however, nearly all benefits are paid within 80 years of contract issue. | |
| • | Individual. The DAC amortization period related to universal life and variable life policies is typically 25 years and 20 years, respectively. DAC amortization related to our term life insurance policies is the premium paying period, which ranges from 10 to 30 years. |
To determine the EGPs, we make assumptions as to lapse and
withdrawal rates, expenses, interest margins, mortality
experience, long-term equity market returns and investment
performance. Estimating future gross profits is a complex
process requiring considerable judgment and forecasting of
events well into the future.
Changes to assumptions can have a significant impact on DAC
amortization. In the event actual experience differs from our
assumptions or our future assumptions are revised, we adjust our
EGPs, which could result in a significant increase in
amortization expense. We true up our assumptions with actual
experience on a quarterly basis. For future assumptions we
complete a study and refine our estimates of future gross
profits annually during the third quarter. Upon completion of an
assumption study, we revise our assumptions to reflect our
current best estimate, thereby changing our estimate of
projected EGPs used in the DAC asset amortization models. The
following would generally cause an increase in DAC amortization
expense: increases to lapse and withdrawal rates in the current
period, increases to expected future lapse and withdrawal rates,
increases to future expected expense levels, increases to
interest margins in the current period, decreases to expected
future interest margins and decreases to current or expected
equity market
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returns. EGPs are adjusted quarterly to reflect actual
experience to date or to change underlying key assumptions based
on experience studies.
We regularly conduct DAC recoverability analyses. We compare the
current DAC asset balance with the estimated present value of
future profitability of the underlying business. The DAC asset
balances are considered recoverable if the present value of
future profits is greater than the current DAC asset balance.
In connection with our recoverability analyses, we perform
sensitivity analyses on our two most significant DAC asset
balances, which currently consist of our Retirement Services
deferred annuity product and our Individual universal life
product DAC asset balances, to capture the effect that certain
key assumptions have on DAC asset balances. The sensitivity
tests are performed independently, without consideration for any
correlation among the key assumptions. The following depicts the
sensitivities for our deferred annuity, universal life and BOLI
DAC asset balances: if we changed our future lapse and
withdrawal rate assumptions by a factor of 10%, the effect on
the DAC asset balance is approximately $2.5 million; if we
changed our future expense assumptions by a factor of 10%, the
effect on the DAC asset balance is less than $0.1 million.
The DAC asset balance on the date of our Acquisition,
August 2, 2004, was reset to zero in accordance with PGAAP.
Because of this, quarterly updates to our DAC models to reflect
actual experience have led to immaterial changes in the DAC
asset balance and amortization, and the magnitude of the
sensitivities is currently relatively small. We expect the DAC
asset balance to grow as we continue to write new business, and
as this occurs, we would expect the sensitivities to grow
accordingly. In addition, depending on the amount and the type
of new business written in the future we may determine that
other assumptions may produce significant variations in our
financial results.
Funds
Held Under Deposit Contracts
Liabilities for fixed deferred annuity contracts and universal
life policies, including BOLI, are computed as deposits net of
withdrawals made by the policyholder, plus amounts credited
based on contract specifications, less contract fees and charges
assessed, plus any additional interest. The unamortized PGAAP
reserve, related to the Acquisition, is also included in this
balance. As of September 30, 2009, our funds held under
deposit contracts totaled $18.6 billion.
For SPIAs, including structured settlements, liabilities are
based on discounted amounts of estimated future benefits.
Contingent future benefits are discounted with best-estimate
mortality assumptions, which include provisions for longer life
spans over time. The interest rate pattern used to calculate the
reserves for SPIAs is set at issue for policies issued
subsequent to the Acquisition or based upon prevailing market
interest rates on August 2, 2004 for policies in existence
on the Acquisition date. The interest rates within the pattern
vary over time and start with interest rates that prevailed at
contract issue or on the Acquisition date. As of
September 30, 2009, the weighted-average implied interest
rate on the existing book of business is currently at 6.0% and
will grade to an ultimate assumed level of 6.7% in approximately
17 years.
Future
Policy Benefits
We compute liabilities for future policy benefits under
traditional individual life and group life insurance policies on
the level premium method, which uses a level premium assumption
to fund reserves. We select the level of premiums at issuance so
that the actuarial present value of future benefits equals the
actuarial present value of future premiums. We set the interest,
mortality and persistency assumptions in the year of issue and
include provisions for adverse deviations. These liabilities are
contingent upon the death of the insured while the policy is in
force. We derive mortality assumptions from both
company-specific and industry statistics. We discount future
benefits at interest rates that vary by year of policy issue,
are set initially at a rate consistent with portfolio rates at
the time of issue, and graded to a lower rate, such as the
statutory valuation interest rate, over time. Assumptions are
made at the time each policy is issued, and do not change over
time unless the liability amount is determined to be inadequate
to cover future policy benefits.
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The provisions for adverse deviations are intended to provide
coverage for the risk that actual experience may be worse than
locked-in best-estimate assumptions.
We periodically compare our actual experience with our estimates
of actuarial liabilities for future policy benefits. To the
extent that actual policy benefits differ from the reserves
established for future policy benefits, such differences are
recorded in the results of operations in the period in which the
variances occur, which could result in a decrease in profits, or
possibly losses. No revisions to assumptions within the future
policy benefits liabilities have been necessary and therefore we
have not experienced any impact in our financial results due to
changes in assumptions.
Policy
and Contract Claims
Liabilities for policy and contract claims primarily represent
liabilities for claims under group medical coverages and are
established on the basis of reported losses. We also provide for
claims incurred but not reported, or IBNR, based on expected
loss ratios, claims paying completion patterns and historical
experience. We continually review estimates for reported but
unpaid claims and IBNR. Any necessary adjustments are reflected
in current operating results. If expected loss ratios increase
or expected claims paying completion patterns extend, the IBNR
amount increases.
Income
Taxes
The application of GAAP requires us to evaluate the
recoverability of our deferred tax assets and establish a
valuation allowance, if necessary, to reduce our deferred tax
asset to an amount that is more likely than not to be
realizable. Considerable judgment and the use of estimates are
required in determining whether a valuation allowance is
necessary, and if so, the amount of such valuation allowance. In
evaluating the need for a valuation allowance, we consider many
factors, including: the nature and character of the deferred tax
assets and liabilities; future reversals of existing temporary
differences; operating income carry-backs or loss carry-forwards
and their expirations; and any tax planning strategies we would
employ to avoid a tax benefit expiring unused.
Our deferred tax assets are primarily related to unrealized
losses, reserves, capitalization of policy acquisition costs and
investment impairments. Due to the unprecedented volatility and
disruption within the capital markets over the past year, the
associated deferred tax assets within our investment portfolio
have also been subject to this volatility. To assess the impact
of this volatility, we reviewed the liquidity requirements of
our invested assets as they relate to the liabilities associated
with our insurance and investment products to determine the
future reversals and the utilization of capital loss carry-backs
and carry-forwards related to our investment timing differences.
Based upon the results of our valuation allowance determination,
management believes it is more likely than not that the deferred
tax asset will be realized.
Use of
non-GAAP Financial Measures
Certain tables and related disclosures in this prospectus
include non-GAAP financial measures. We believe these measures
provide useful information to investors in evaluating our
financial performance or condition. In addition, our management
and board of directors use these measures to gauge the
historical performance of our operations and for business
planning purposes. In the following paragraphs, we provide
definitions of these non-GAAP measures and explain how we
believe investors will find them useful, how we use them, what
their limitations are and how we compensate for such limitations.
Adjusted
Operating Income (Loss)
Adjusted operating income (loss) is a non-GAAP measure of our
performance. Adjusted operating income (loss) consists of net
income (loss), less after-tax net realized investment gains
(losses), plus after-tax net realized and unrealized investment
gains (losses) on our fixed income annuity (FIA) options.
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Table of Contents
Net income (loss) is the most directly comparable GAAP measure
to adjusted operating income. Net income (loss) for any period
presents the results of our insurance operations, as well as our
net realized investment gains (losses). We consider investment
income generated by our invested assets to be part of the
results of our insurance operations because they are acquired
and generally held to maturity to generate income that we use to
meet our obligations. Conversely, we do not consider the
activities reported through net realized investment gains
(losses), with the exception of our FIA options, to be
reflective of the performance of our insurance operations, as
discussed below.
We believe investors find it useful to review a measure of the
results of our insurance operations separate from the gain and
loss activity attributable to most of our investment portfolio
because it assists an investor in determining whether our
insurance-related revenues, composed primarily of premiums and
net investment income, have been sufficient to generate
operating earnings after meeting our insurance-related
obligations, composed primarily of claims paid to policyholders
and investment returns credited to policyholder accounts, and
other operating costs.
In presenting adjusted operating income, we are excluding
after-tax net realized investment gains (losses). Even though
these gains and losses recur in most periods, the timing and
amount are driven by investment decisions and external economic
developments unrelated to our management of the insurance and
underwriting aspects of our business. Thus, because our
insurance operations are not dependent on the following, we
exclude:
| • | other-than-temporary impairments (OTTI) related to available-for-sale securities, which depend on the timing and severity of market credit cycles and management judgments regarding recoverability; |
| • | net gains (losses) on changes in fair value of our trading securities, which depend on equity market performance and broader market conditions; and |
| • | net realized gains (losses) on sales of securities, which are subject to our discretion and influenced by market opportunities. |
The one exception to the exclusion of realized investment gains
and losses is the gains (losses) on our FIA options in our
Retirement Services segment. Each year, we use the realized
gains from our FIA options, similar to the way we use investment
income, to meet our obligations associated with our FIA product,
which credits interest to policyholder accounts based on equity
market performance.
In addition to using adjusted operating income to evaluate our
insurance operations, our management and board of directors have
other uses for this measure, including managing our insurance
liabilities and assessing achievement of our financial plan. For
instance, we use adjusted operating income to help determine the
renewal interest rates we can afford to credit to policyholders.
We also develop a financial plan that includes our expectation
of adjusted operating income. We review our achievement of our
financial plan by understanding variances between actual and
planned adjusted operating income. We use this information to
make decisions on how to manage our consolidated insurance
operations, including making decisions regarding expense
budgets, product prices and the purchase of tax-advantaged
affordable housing limited partnerships.
Adjusted operating income is not a substitute for net income
determined in accordance with GAAP. The adjustments made to
derive adjusted operating income are important to understanding
our overall results from operations and, if evaluated without
proper context, adjusted operating income possesses material
limitations. As an example, we could produce a low level of net
income in a given period, despite strong operating performance,
if in that period we generate significant net realized losses
from our investment portfolio. We could also produce a high
level of net income in a given period, despite poor operating
performance, if in that period we generate significant net
realized gains from our investment portfolio. As an example of
another limitation of adjusted operating income, it includes
changes to net investment income as a result of OTTI
write-downs, which are not directly related to our insurance
operations. As a result, our management and board of directors
also separately review net realized investment gains (losses)
and analyses
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of our net investment income, including impacts related to OTTI
write-downs, in connection with their review of our investment
portfolio. In addition, our management and board of directors
examine net income as part of their review of our overall
financial results. For a reconciliation of adjusted operating
income to net income, see “Selected Historical Consolidated
Financial Data” on page 40.
Adjusted
Book Value, Adjusted Book Value per Common Share and Adjusted
Book Value per Common Share, as Converted
Adjusted
book value
Adjusted book value is a non-GAAP financial measure of our
financial condition. Adjusted book value consists of
stockholders’ equity, less accumulated other comprehensive
income (loss), or AOCI.
Stockholders’ equity is the most directly comparable GAAP
measure to adjusted book value. AOCI, which is primarily
composed of the net unrealized gains (losses) on our fixed
maturities, net of taxes, is a component of stockholders’
equity.
We purchase fixed maturities with durations and cash flows that
match our estimate of when our insurance liabilities and other
obligations will come due. We typically expect to hold our fixed
maturities to maturity, using the principal and interest cash
flows to pay our obligations over time. Since we expect to
collect the contractual cash flows on these fixed maturities, we
do not expect to realize the unrealized gains (losses) that are
included in our AOCI balance as of any particular date. AOCI
primarily fluctuates based on changes in the fair value of our
fixed maturities, which is driven by factors outside of our
control, including the impact of credit market conditions and
the movement of interest rates and credit spreads. These
fluctuations do not reflect any change in the cash flows we
expect to receive. As an example, an increase in the fair value
of our fixed maturities improved AOCI by $1,082.4 million,
or 103%, from December 31, 2008 to September 30, 2009,
due to credit market improvements and tightening of interest
spreads. This contributed to a related increase in
stockholders’ equity over the same period of
$1,194.3 million, or 417%; however, this increase did not
impact our estimates regarding collection of cash flows on the
underlying fixed maturities.
We believe investors find it useful if we present them with a
financial measure that removes from stockholders’ equity
these temporary and unrealized changes in the fair values of our
investments, and the related effects on AOCI. By evaluating our
adjusted book value, an investor can assess our financial
condition based on our general practice of holding our fixed
investments to maturity. For example, we believe it is important
that an investor not assume that an increase in
stockholders’ equity driven by unrealized gains means our
company has grown in value and alternatively, it is important
that an investor not assume that a decrease in
stockholders’ equity driven by unrealized losses means our
company’s value has decreased.
In addition to using adjusted book value to evaluate our
financial condition, our management and board of directors have
other uses for this measure, including reviewing debt levels as
a percentage of adjusted book value to monitor compliance with
revolving credit facility covenants and helping to maintain and
improve our ratings from rating agencies. Our management also
compares adjusted book value to regulatory capital to assess our
ability to maintain regulatory capital ratios and ratings.
Finally, our board of directors uses adjusted book value as a
basis to measure the success of our company over historical
periods and reviews and ultimately approves management’s
financial plans based on the projected growth in adjusted book
value.
Adjusted book value is not a substitute for stockholders’
equity determined in accordance with GAAP and considering
adjusted book value on its own would present material
limitations to an analysis of our financial condition. For
example, AOCI may deteriorate due to higher interest rates,
credit spreads and issues specific to particular investments. By
not considering the size of gross unrealized losses within AOCI,
an investor may fail to appreciate the size of potential losses
or the amount of potential gains based on the fair value of our
fixed maturities. As a result, when evaluating our financial
condition, we compensate for these limitations by also
considering stockholders’ equity and the unrealized losses
on invested assets, which are provided in our investment
disclosures (see “— Investments” for further
information).
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Adjusted book value should not be considered a substitute for
stockholders’ equity. For a reconciliation of adjusted book
value to stockholders’ equity, see “Selected
Historical Consolidated Financial Data” on page 40.
Adjusted
book value per common share
Adjusted book value per common share is a non-GAAP financial
measure of our financial condition. Adjusted book value per
common share is calculated as adjusted book value, divided by
outstanding common shares. This measure does not include the
18,975,744 shares subject to outstanding warrants for all
periods presented because the warrant holders only participate
in dividends and would not be entitled to proceeds in the event
of a liquidation or winding down of our company should such
event precede the exercise of the outstanding warrants.
Book value per common share is the most directly comparable GAAP
measure to adjusted book value per common share. Book value per
common share is calculated as stockholders’ equity divided
by the sum of our common shares outstanding and shares issuable
pursuant to outstanding warrants.
We believe investors find it useful if we present them with
adjusted book value (discussed above), a financial measure that
removes AOCI from stockholders’ equity, and then translate
it into another measure, adjusted book value per common share,
that allows the investor to understand the value of its
investment on the adjusted book value basis. By evaluating this
measure, an investor will be able to assess its proportionate
stake in our adjusted book value as of the dates presented, and
the change in such measure over time, based on our practice of
holding our fixed maturities to maturity. In addition, this
measure allows an investor to understand the value of its
investment based on current shares outstanding because it
represents our future share count in the event that the
outstanding warrants are not exercised before they expire.
In addition to using adjusted book value to evaluate our
financial condition on a per common share basis, our management
and board of directors use this measure to assess the cost of
obtaining new equity capital and to compare the value and the
change in value over time of our common shares to that of our
peer companies. For example, our board of directors takes into
account the expected market price of our common shares relative
to adjusted book value per common share when considering raising
new equity capital.
Adjusted book value per common share is not a substitute for
book value per common share determined in accordance with GAAP
and only considering adjusted book value per common share on its
own would present material limitations similar to those
discussed above with respect to adjusted book value.
Adjusted book value per common share should not be considered a
substitute for book value per common share. For a reconciliation
of adjusted book value per common share to book value per common
share, see “Selected Historical Consolidated Financial
Data” on page 40.
Adjusted
book value per common share, as converted
Adjusted book value per common share, as converted, is a
non-GAAP financial measure of our financial condition and gives
effect to the exercise of our outstanding warrants. Adjusted
book value per common share, as converted, is calculated as
adjusted book value plus the assumed proceeds from the warrants,
divided by the sum of outstanding common shares and shares
subject to outstanding warrants. Our shares issuable pursuant to
outstanding warrants were 18,975,744 for all periods presented.
Book value per common share is the most directly comparable GAAP
measure to adjusted book value per share, as converted. Book
value per common share is calculated as stockholders’
equity divided by the sum of our common shares outstanding and
shares issuable pursuant to our outstanding warrants.
We believe investors find it useful if we present them with
adjusted book value (discussed above), a financial measure that
removes AOCI from stockholders’ equity and then translate
it into another measure,
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adjusted book value per common share, as converted, which gives
effect to the exercise of our outstanding warrants. By
evaluating this measure, an investor will be able to assess its
proportionate stake in our adjusted book value for the periods
presented, on a fully diluted basis. We believe it is most
meaningful for investors to compare this measure to adjusted
book value per common share as this will allow the investor to
understand the dilutive effect if the warrant holders exercise
our outstanding warrants.
As discussed above, our management and board of directors use
adjusted book value per common share to compare the value of a
share of our common stock to that of our peer companies, and
also to measure the cost of new equity capital. To further this
analysis, our management and board of directors also make these
comparisons and judgments after taking into account the
potential dilutive effect of the exercise of our outstanding
warrants.
Adjusted book value per common share, as converted, is not a
substitute for book value per common share determined in
accordance with GAAP and only considering adjusted book value
per common share, as converted, on its own would present
material limitations similar to those discussed above with
respect to adjusted book value.
Adjusted book value per common share, as converted, should not
be considered a substitute for book value per common share. For
a reconciliation of adjusted book value per common share, as
converted, to book value per common share, see “Selected
Historical Consolidated Financial Data” on page 40.
Operating
ROAE
Operating return on average equity, or operating ROAE, is a
non-GAAP measure of our performance. Operating ROAE consists of
adjusted operating income for the most recent four quarters,
divided by average adjusted book value, both of which are
non-GAAP measures as described above. We measure average
adjusted book value by averaging adjusted book value for the
most recent five quarters.
Return on stockholders’ equity, or ROE, is the most
directly comparable GAAP measure. Return on stockholders’
equity for the most recent four quarters is calculated as net
income for such period divided by the average stockholders’
equity for the most recent five quarters.
As discussed above under “— Adjusted operating
income,” we believe investors find it useful to review the
results of our insurance operations separate from the gain and
loss activity attributable to most of our investment portfolio
because it highlights trends in the performance of our insurance
operations. In addition, as discussed above under
“— Adjusted Book Value, Adjusted Book Value per
common share and Adjusted Book Value per common share, as
Converted,” we believe investors find it useful if we
present them with a financial measure that removes from
stockholders’ equity the temporary and unrealized changes
in the fair values of our investments, and the related effects
on AOCI, because we do not expect to realize the unrealized
gains (losses) that are included in our AOCI balance as of any
particular date. By referring to operating ROAE, an investor can
form a judgment as to how effectively our management uses funds
invested by our stockholders to generate adjusted operating
income growth. Thus, we present operating ROAE for a period to
measure the rate of return produced by our adjusted operating
income in such period based on our average adjusted book value
for such period.
In addition to using operating ROAE to evaluate how effectively
our management uses funds invested in our company, our
management and board of directors have additional uses for
operating ROAE. These include comparing our operating ROAE to
those of our peer companies, comparing our operating ROAE
against our target return objectives, and determining if our
insurance and annuity products are priced to achieve our
long-term targets. For example, our board of directors used a
comparison of our operating ROAE to that of our competitors in
determining 2008 bonuses for our management.
However, because operating ROAE excludes realized and unrealized
gains (losses) on our investment portfolio, it has material
limitations as a financial measure of performance and should not
be considered on its own. As an example, we could produce a high
operating ROAE in a given period, despite poor net income, if
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Table of Contents
in that period we generated significant net realized losses
from our investment portfolio. To compensate for such
limitations, we also consider ROE to assess financial
performance and return on total equity.
Operating ROAE should not be considered a substitute for ROE.
The numerator and denominator of operating ROAE have been
reconciled to net income and stockholders’ equity,
respectively, their most comparable GAAP financial measures, in
“Selected Historical Consolidated Financial Data” on
page 40.
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Results
of Operations
Total
Company
The following discussion should be read in conjunction with our
audited consolidated financial statements and the related notes
included elsewhere in this prospectus. Set forth below is a
summary of our consolidated financial results for the nine
months ended September 30, 2009 and 2008 and for the years
ended December 31, 2008, 2007 and 2006:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (In millions, except per share data) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Premiums
|
$ | 430.2 | $ | 440.4 | $ | 584.8 | $ | 530.5 | $ | 525.7 | ||||||||||
|
Net investment income
|
829.4 | 718.0 | 956.5 | 973.6 | 984.9 | |||||||||||||||
|
Other revenues
|
43.2 | 52.0 | 67.8 | 68.7 | 56.1 | |||||||||||||||
|
Net realized investment gains (losses)(1):
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(167.9 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
94.2 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(73.7 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
44.7 | (41.6 | ) | (71.6 | ) | 33.0 | 27.4 | |||||||||||||
|
Total net realized investment gains (losses)
|
(29.0 | ) | (103.3 | ) | (158.0 | ) | 16.8 | 1.7 | ||||||||||||
|
Total revenues
|
1,273.8 | 1,107.1 | 1,451.1 | 1,589.6 | 1,568.4 | |||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Policyholder benefits and claims
|
262.1 | 260.1 | 348.5 | 267.1 | 264.3 | |||||||||||||||
|
Interest credited
|
629.2 | 569.1 | 766.1 | 752.3 | 765.9 | |||||||||||||||
|
Other underwriting and operating expenses
|
186.7 | 201.9 | 265.8 | 281.9 | 260.5 | |||||||||||||||
|
Interest expense
|
23.8 | 24.0 | 31.9 | 21.5 | 19.1 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
36.4 | 17.7 | 25.8 | 18.0 | 14.6 | |||||||||||||||
|
Total benefits and expenses
|
1,138.2 | 1,072.8 | 1,438.1 | 1,340.8 | 1,324.4 | |||||||||||||||
|
Income from operations before income taxes
|
135.6 | 34.3 | 13.0 | 248.8 | 244.0 | |||||||||||||||
|
Provision (benefit) for income taxes:
|
||||||||||||||||||||
|
Current
|
(4.2 | ) | 34.2 | 23.8 | 62.8 | 92.4 | ||||||||||||||
|
Deferred
|
43.6 | (26.9 | ) | (32.9 | ) | 18.7 | (7.9 | ) | ||||||||||||
|
Total provision (benefit) for income taxes
|
39.4 | 7.3 | (9.1 | ) | 81.5 | 84.5 | ||||||||||||||
|
Net income
|
$ | 96.2 | $ | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||||||
|
Net income per common share(2):
|
||||||||||||||||||||
|
Basic
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||||||
|
Diluted
|
$ | 0.86 | $ | 0.24 | $ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||||||
|
Weighted-average number of common shares outstanding:
|
||||||||||||||||||||
|
Basic
|
111,622 | 111,622 | 111.622 | 111.622 | 111.622 | |||||||||||||||
|
Diluted
|
111,623 | 111,622 | 111.622 | 111.622 | 111.622 | |||||||||||||||
|
Non-GAAP Financial Measures(3):
|
||||||||||||||||||||
|
Adjusted operating income
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | ||||||||||
|
Reconciliation to Net Income:
|
||||||||||||||||||||
|
Net income
|
96.2 | 27.0 | $ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||||||||
|
Less: Net realized investment gains (losses) (net of taxes)
|
(18.9 | ) | (67.1 | ) | (102.7 | ) | 10.9 | 1.1 | ||||||||||||
|
Add: Net realized and unrealized investment gains (losses) on
FIA options (net of taxes)
|
0.1 | (2.3 | ) | (1.9 | ) | (1.5 | ) | 1.4 | ||||||||||||
|
Adjusted operating income
|
$ | 115.2 | $ | 91.8 | $ | 122.9 | $ | 154.9 | $ | 159.8 | ||||||||||
| (1) | We adopted new OTTI accounting guidance effective January 1, 2009, which changed the recognition and measurement of OTTI for fixed maturities. | |
| (2) | Basic net income per common share assumes that all participating securities, including warrants, have been outstanding since the beginning of the period using the two-class method. Diluted net income per |
footnotes continued on following page
59
Table of Contents
| common share includes the dilutive impact of non-participating, unvested restricted stock awards, based on the application of the treasury stock method, weighted for the portion of the period they were outstanding. |
| (3) | Management considers adjusted operating income to be a useful supplement to net income, its most comparable GAAP measure, in evaluating our financial performance. We believe that the non-GAAP presentation of adjusted operating income is valuable because it assists an investor in determining whether our insurance-related revenues, composed primarily of premiums and net investment income, have been sufficient to generate operating earnings after meeting our insurance-related obligations, composed primarily of claims paid to policyholders and investment returns credited to policyholder accounts, and other operating costs. Though the after-tax net realized gains (losses) excluded from adjusted operating income recur in most periods, the timing and amount are driven by investment decisions and external economic developments unrelated to our management of the insurance and underwriting aspects of our business. For a definition and discussion of this non-GAAP measure and other metrics used in our analysis, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Use of non-GAAP Financial Measures.” |
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Summary of results. Net income increased
$69.2 million to $96.2 million from $27.0 million
as a result of an increase in adjusted operating income, which
increased $23.4 million, or 25.5%, to $115.2 million
from $91.8 million, and a decrease in net realized
investment losses of $48.2 million, net of taxes. Net
realized investment losses decreased mainly due to a
$68.8 million increase in changes in fair value on our
trading portfolio as the equity markets increased in 2009
compared to equity market declines in 2008. The increase in
adjusted operating income is primarily due to a $33.4 million
increase in the investment margin (net investment income, less
interest credited) in our Retirement Services segment, an
increase in the fair value of our limited partnerships of
$21.6 million and a reduction in other underwriting and
operating expenses of $15.2 million. Our increased sales
during 2009 allowed us to fully defer our acquisition costs,
resulting in an increase in DAC and driving a reduction in
overall underwriting and operating expenses. Offsetting these
increases to income was a decrease in our Group segment’s
pre-tax adjusted operating income of $7.0 million driven by
an increase in our overall loss ratio from 65.5% to 67.8% on
lower premiums.
Net investment income. Net investment income
represents the income earned on our investments, including gains
or losses on changes in the fair value on our investments in
limited partnerships, primarily hedge funds and private equity
funds. Net investment income increased $111.4 million, or
15.5%, to $829.4 million from $718.0 million. This
increase was due to a positive volume variance of
$81.0 million as average invested assets increased
$2.0 billion to $19.6 billion from $17.6 billion
driven by increased fixed deferred annuity sales and lower
withdrawals; and a positive rate variance of $30.4 million
as yields increased to 5.64% from 5.44%. The yield increase is
primarily driven by $1.7 million in fair value gains on our
limited partnership investments, versus $19.9 million in fair
value losses in 2008. Overall yields on our fixed maturities
also increased as we were able to invest in higher yielding
assets in our Retirement Services segment.
Other revenues. Other revenues include mortality
expense, surrender and other administrative charges, revenues
from our non-insurance businesses and reinsurance allowance
fees. Other revenues decreased $8.8 million, or 16.9%, to
$43.2 million from $52.0 million. The decrease was due
in part to a $3.6 million decrease in our Retirement
Services segment, whose other revenues are mainly fees on
variable account values, which have decreased overall due to
lower account values. Our Individual segment experienced a
decrease of $2.3 million primarily related to a decrease in
reinsurance allowance fees on new term insurance business sold
in 2009. In addition, our Group segment experienced a
$1.6 million decrease primarily due to lower client
retention and production by our third party administrator.
Net realized investment losses. Net realized
investment losses consist of realized gains (losses) from sales
of our investments, realized losses from investment impairments
and changes in fair value on our trading portfolio and FIA
options. Net realized investment losses decreased
$74.3 million, or 71.9%, to $29.0 million from
$103.3 million. For the nine months ended
September 30, 2009, gross realized gains were
$82.4 million, including gross equity gains of
$36.5 million, offset by gross realized losses of
$111.4 million, including impairments of $73.7 million
and gross equity losses of $7.9 million. For the nine
months ended September 30,
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2008, gross realized gains were $42.8 million, including
gross equity gains of $12.2 million, offset by gross
realized losses of $146.1 million, including impairments of
$61.7 million and gross equity losses of
$52.4 million. The increase in impairments was due to an
increase in credit related losses as a result of issuer credit
concerns, primarily in the three months ended March 31,
2009. See “— Investments” for further
information.
Policyholder benefits and claims. Policyholder
benefits and claims consist of benefits paid and reserve
activity on group life and health and individual life products.
In addition, we record, as a reduction of this expense, PGAAP
reserve amortization related to our fixed deferred annuities and
BOLI policies. The PGAAP reserve is amortized as a reduction to
policyholder benefits according to our expected pattern of
profitability of the book of business of policies in force on
the Acquisition date. The PGAAP reserve related to our fixed
deferred annuities was fully amortized as of September 30,
2009. Policyholder benefits and claims increased
$2.0 million, or 0.8%, to $262.1 million from
$260.1 million. This was primarily due to a
$4.5 million increase in our Retirement Services segment,
driven by a reduction in the benefit received from the
amortization of the PGAAP reserve. This was partially offset by
a $2.1 decrease in our Group segment, driven by lower claims due
to a smaller premium base. The Group loss ratio is above our
long-term expectations, as we have experienced increases in both
the number and the size of claims exceeding $0.5 million,
in particular related to claims for premature births.
Interest credited. Interest credited represents
interest credited to policyholder reserves and contractholder
general account balances. Interest credited increased
$60.1 million, or 10.6%, to $629.2 million from
$569.1 million due to a $60.0 million increase in
deferred annuities interest credited in our Retirement Services
segment and a $4.4 million increase in our Individual
segment, partially offset by a $3.7 million decrease in our
Income Annuities segment. Our Retirement Services segment
increased due to a $1.8 billion, or 37%, increase in
average fixed account value from increased sales of fixed
deferred annuities and decreased policy lapses. Our Individual
segment increased primarily due to growth in the BOLI account
value related to increased sales and strong persistency. The
decrease in our Income Annuities’ segment interest credited
is driven by a lower reserve balance and higher mortality gains
in 2009.
Other underwriting and operating expenses. Other
underwriting and operating expenses represent non-deferrable
costs related to the acquisition and ongoing maintenance of
insurance and investment contracts, including certain
commissions, policy issuance expenses and other general
operating costs. Other underwriting and operating expenses
decreased $15.2 million, or 7.5%, to $186.7 million
from $201.9 million. The majority of the decline was
attributable to increased deferral of new business acquisition
costs, mainly in our Retirement Services, Income Annuities and
Individual segments, which was driven by increased sales. This
decline is also attributable to a $7.0 million reduction in
overall operating expenses, primarily payroll and employee
related expenses due to attrition and disciplined expense
management.
Amortization of deferred policy acquisition
costs. Amortization of previously capitalized DAC is
recorded as an expense. Amortization of DAC increased
$18.7 million to $36.4 million from
$17.7 million. This increase was due primarily to an
$18.4 million increase in our Retirement Services segment,
due to growth in the block of business, an increase in margins
in 2009 and a $1.1 million increase due to the unlocking of
future DAC assumptions.
Provision for income taxes. The provision for income
taxes increased $32.1 million to $39.4 million from
$7.3 million. This is primarily due to the increase in
income from operations before income taxes in 2009, compared to
2008. The effective tax rate increased 7.8% to 29.0% from 21.2%.
The difference between the U.S. corporate federal income
tax rate of 35.0% and the annualized effective rate of 29.0% is
due almost entirely to tax credits from tax-advantaged federal
affordable housing investments.
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Summary of results. Net income decreased
$145.2 million, or 86.8%, to $22.1 million from
$167.3 million as a result of an increase in net realized
investment losses and a decrease in adjusted operating income.
We experienced net realized investment losses of
$158.0 million, including impairments of $86.4 million
and net losses on our common stock of $69.2 million,
resulting from volatile markets in 2008. In 2008, we elected to
record changes in fair value on equity securities in income.
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Table of Contents
Adjusted operating income decreased $32.0 million, or
20.7%, to $122.9 million from $154.9 million. This is
primarily due to decreases in fair value on our investments in
hedge funds and private equity funds recorded in net investment
income, which totaled $24.4 million in 2008 compared to
gains of $7.0 million in 2007. Additionally, the decrease
was driven by an increase in the loss ratio in our Group segment
and an increase in interest expense. The overall loss ratio in
Group increased to 65.8% from 54.3% as a result of an increase
in paid claims, primarily attributable to the medical stop-loss
product. Interest expense increased as a result of issuing the
$150.0 million of CENts in October 2007. The decreases in
adjusted operating income were mitigated by strong sales of
fixed deferred annuities, which drove an increase in our fixed
annuities account value and an increase in the investment margin
related to these products.
Premiums. Premiums consist primarily of revenues
from our group life and health and individual life insurance
products, and COI charges on our universal life insurance and
BOLI polices. Premiums increased $54.3 million, or 10.2%,
to $584.8 million from $530.5 million. This increase
was primarily due an increase of $57.7 million in our Group
segment, as a result of strong sales of our medical stop-loss
product. This was partially offset by a $3.5 million
decrease in our Individual segment related to reinsured policies.
Net investment income. Net investment income
decreased $17.1 million, or 1.8%, to $956.5 million
from $973.6 million. Of this decrease, $38.9 million
was the result of a negative rate variance as yields decreased
to 5.38% from 5.60%, of which $35.6 million related mainly
to
mark-to-market
losses on investments in limited partnerships. This decrease was
partially offset by a $21.8 million positive volume
variance as average invested assets increased to
$17.8 billion from $17.4 billion resulting from
positive net cash flows of fixed deferred annuities.
Net realized investment gains (losses). Net realized
investment gains (losses) decreased $174.8 million, to a
$158.0 million loss from a $16.8 million gain. For the
year ended December 31, 2008, gross realized gains of
$43.7 million including gross equity gains of
$3.6 million, offset by gross realized losses were
$201.7 million, including impairments of $86.4 million
and gross equity losses of $72.8 million. During 2008, the
majority of realized gains (losses) from trading activity and
impairment was in the Income Annuities segment. For the year
ended December 2007, gross realized gains were
$63.1 million, partially offset by gross losses of
$46.3 million, including impairments of $16.2 million.
Gross gains included $14.4 million related to gains on
sales of common stock and $37.1 million representing gains
from the sales of mainly corporate securities, the majority of
which is in the Income Annuities segment. See
“— Investments” for further information.
Policyholder benefits and claims. Policyholder
benefits and claims consist of benefits paid and reserve
activity on group life and health and individual life products.
In addition, we record, as a reduction of this expense, PGAAP
reserve amortization related to our fixed deferred annuities and
BOLI policies. The PGAAP reserve is amortized as a reduction to
policyholder benefits according to our expected pattern of
profitability of the book of business of policies in force on
the Acquisition date. Policyholder benefits and claims increased
$81.4 million, or 30.5%, to $348.5 million from
$267.1 million. This increase was primarily due to an
$82.8 million increase in our Group segment caused by an
increase in medical stop loss paid claims, and a
year-over-year
increase in reserve changes. Our Group claims increased due to
growth in the block of business and a higher loss ratio on that
business.
Interest credited. Interest credited increased
$13.8 million, or 1.8%, to $766.1 million from
$752.3 million. Of this increase, $11.4 million was
primarily due to growth in the BOLI account values from new BOLI
sales and strong persistency, and a $10.9 million increase
primarily related to an increase in average fixed account value
in Retirement Services. These were partially offset by a
$7.0 million decrease in Income Annuities due to lower
required interest on lower reserves and higher mortality gains
in 2008.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased
$16.1 million, or 5.7%, to $265.8 million from
$281.9 million. This decrease was primarily due to a
$4.5 million decrease in professional services expenses,
primarily IT related, and a reduction in general management
expenses, which were primarily related to management bonuses. In
addition, strong 2008 sales resulted in an increase in
deferrable policy acquisition costs.
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Table of Contents
Interest expense. Interest expense represents
interest on debt. Interest expense increased $10.4 million,
or 48.4%, to $31.9 million from $21.5 million. This
increase was due to interest expense on the $150.0 million
CENts issued in October 2007. See “— Liquidity
and Capital Resources” for further information.
Provision (benefit) for income taxes. The provision
(benefit) for income taxes decreased $90.6 million, to a
$9.1 million benefit from an $81.5 million provision.
The effective tax rate decreased to (70.0)% from 32.8% primarily
due to the significant reduction in income from continuing
operations, an increase in affordable housing credits, a
favorable decrease in prior year adjustments, and the favorable
impact of the settlement of the 2004 — 2005 IRS
examination of our life insurance subsidiaries.
Twelve
Months Ended December 31, 2007 Compared to the Twelve
Months Ended December 31, 2006
Summary of results. Net income increased
$7.8 million, or 4.9%, to $167.3 million from
$159.5 million due to a decrease in adjusted operating
income, offset by an increase in net realized investment gains
excluding gains (losses) on the FIA options. Adjusted operating
income decreased $4.9 million, or 3.1%, to
$154.9 million from $159.8 million. In 2007, total
revenues increased to $1.59 billion from $1.57 billion
in 2006. Key drivers in our 2007 performance include a 55.2%
medical stop-loss — loss ratio in our Group segment
along with increased premiums from increased sales, which was
offset by lower profitability in our Retirement Services segment
due to a decrease in account value as withdrawals exceeded new
deposits and a decrease in the interest spread, driven by a
decrease in PGAAP reserve amortization.
Premiums. Premiums increased $4.8 million, or
0.9%, to $530.5 million from $525.7 million. Premiums
increased primarily due to strong 2007 sales of medical
stop-loss coverage.
Net investment income. Net investment income
decreased $11.3 million, or 1.1%, to $973.6 million
from $984.9 million. Of this decrease, $32.1 million
was due to a decrease in average invested assets to
$17.4 billion from $18.0 billion, primarily in our
Retirement Services segment. This decrease was partially offset
by a positive rate variance of $20.8 million, which
increased to 5.60% from 5.48%. The increase in yield was
primarily due to the reinvestment of funds in higher yielding
securities, an increase in the yield on short-term investments,
the receipt of prepayment consent fees and a reduction in
investment advisory fee expense.
Other revenues. Other revenues include mortality
expense, surrender and other administrative charges, revenues
from our non-insurance businesses and revenues from fee
arrangements with our reinsurance partners. Other revenues
increased $12.6 million, or 22.5%, to $68.7 million
from $56.1 million. The increase is primarily due to an
increase in fee revenue generated by our newly acquired
subsidiary MRM and an increase in fee revenue in our
broker-dealer operations.
Net realized investment gains. Net realized
investment gains increased $15.1 million, to
$16.8 million from $1.7 million. For the twelve months
ended December 31, 2007, gross realized gains were
$63.1 million, partially offset by gross realized losses
were $46.3 million, including impairments of
$16.2 million. Gross gains included $14.4 million
related to gains on sales of common stock and $37.1 million
representing gains from the sales of corporate securities, the
majority of which is in the Income Annuities segment, as part of
our portfolio rebalancing to increase yields. For the twelve
months ending December 31, 2006, gross realized gains were
$56.4 million, including $26.8 million in fixed
maturity gains as part of our rebalancing strategy and
$18.3 million in equity gains. Gross realized losses were
$54.7 million, including impairments of $25.7 million.
Policyholder benefits and claims. Policyholder
benefits and claims increased $2.8 million, or 1.1%, to
$267.1 million from $264.3 million. This increase was
primarily due to a $25.7 million reduction in our group
benefits and claims, partially offset by a $10.7 million
reduction in PGAAP reserve amortization, a $5.8 million
increase in our Individual segment’s paid claims and a
$6.5 million increase in the change in reserves in our
Individual segment.
Interest credited. Interest credited decreased
$13.6 million, or 1.8%, to $752.3 million from
$765.9 million. Of this decrease, $20.7 million was
the result of a decrease in fixed account values in our
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Table of Contents
Retirement Services segment. This was partially offset by an
$8.1 million increase in our Individual segment that was
primarily due to growth in the BOLI account values.
Other underwriting and operating expenses. Other
underwriting and operating expenses increased
$21.4 million, or 8.2%, to $281.9 million from
$260.5 million. The increase is primarily due to a
$9.0 million increase in corporate shared services
expenses, a $5.5 million increase in distribution expenses,
$2.7 million of expense related to our acquisition of MRM,
and a $1.5 million increase in premium taxes. The increase
in corporate shared services expenses includes $3.5 million
of expenses related to our terminated 2007 initial public
offering, or IPO, process and a $3.0 million increase in
all employee bonus expenses. The increase in distribution
expenses is also due to an increase in employee payroll and
related benefit expenses and an increase in incentive
compensation. The increase in premium taxes was due to new BOLI
sales.
Provision for income taxes. The provision for income
taxes decreased $3.0 million, to $81.5 million from
$84.5 million. The effective tax rate decreased 1.8% to
32.8% from 34.6% due primarily to an increase in affordable
housing credits, and the impact of prior year adjustment related
to the 2006 tax year.
Segment
Operating Results
The following table reconciles segment pre-tax adjusted
operating income, which is used to measure our segments’
performance, to income from operations before income taxes in
our consolidated statements of income. More information about
the results of each segment follows this table.
Segment
Pre-Tax Adjusted Operating Income
|
Nine Months |
Twelve Months Ended |
|||||||||||||||||||
| Ended September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Group
|
$ | 44.7 | $ | 51.7 | $ | 66.9 | $ | 91.6 | $ | 68.1 | ||||||||||
|
Retirement Services
|
41.3 | 27.4 | 36.6 | 34.2 | 62.4 | |||||||||||||||
|
Income Annuities
|
33.0 | 28.0 | 36.5 | 45.1 | 45.8 | |||||||||||||||
|
Individual
|
51.6 | 43.0 | 59.7 | 58.7 | 66.4 | |||||||||||||||
|
Other
|
(5.8 | ) | (16.1 | ) | (31.6 | ) | 0.1 | 1.8 | ||||||||||||
|
Total segment pre-tax adjusted operating income
|
164.8 | 134.0 | 168.1 | 229.7 | 244.5 | |||||||||||||||
|
Add: Net realized investment gains (losses)
|
(29.0 | ) | (103.3 | ) | (158.0 | ) | 16.8 | 1.7 | ||||||||||||
|
Less: Net realized and unrealized investment gains (losses) on
FIA options
|
0.2 | (3.6 | ) | (2.9 | ) | (2.3 | ) | 2.2 | ||||||||||||
|
Income from operations before income taxes
|
$ | 135.6 | $ | 34.3 | $ | 13.0 | $ | 248.8 | $ | 244.0 | ||||||||||
64
Table of Contents
Group
The following table sets forth the results of operations
relating to our Group segment:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Premiums
|
$ | 324.1 | $ | 338.8 | $ | 449.8 | $ | 392.1 | $ | 387.3 | ||||||||||
|
Net investment income
|
13.3 | 13.4 | 17.8 | 18.1 | 18.0 | |||||||||||||||
|
Other revenues
|
12.7 | 14.3 | 19.0 | 15.2 | 10.2 | |||||||||||||||
|
Net realized investment losses:
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(8.5 | ) | (0.1 | ) | (0.1 | ) | — | — | ||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
6.3 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(2.2 | ) | (0.1 | ) | (0.1 | ) | — | — | ||||||||||||
|
Other net realized investment losses
|
(0.7 | ) | — | — | (0.1 | ) | (0.1 | ) | ||||||||||||
|
Total net realized investment losses
|
(2.9 | ) | (0.1 | ) | (0.1 | ) | (0.1 | ) | (0.1 | ) | ||||||||||
|
Total revenues
|
347.2 | 366.4 | 486.5 | 425.3 | 415.4 | |||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Policyholder benefits and claims
|
219.9 | 222.0 | 295.9 | 213.1 | 230.8 | |||||||||||||||
|
Other underwriting and operating expenses
|
79.7 | 86.7 | 115.7 | 112.3 | 105.7 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
5.8 | 6.1 | 8.1 | 8.4 | 10.9 | |||||||||||||||
|
Total benefits and expenses
|
305.4 | 314.8 | 419.7 | 333.8 | 347.4 | |||||||||||||||
|
Segment pre-tax income
|
41.8 | 51.6 | 66.8 | 91.5 | 68.0 | |||||||||||||||
|
Less: Net realized investment losses
|
(2.9 | ) | (0.1 | ) | (0.1 | ) | (0.1 | ) | (0.1 | ) | ||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 44.7 | $ | 51.7 | $ | 66.9 | $ | 91.6 | $ | 68.1 | ||||||||||
The following table sets forth selected historical operating
metrics relating to our Group segment as of, or for, the periods
ended:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Group loss ratio(1)
|
67.8 | % | 65.5 | % | 65.8 | % | 54.3 | % | 59.6 | % | ||||||||||
|
Expense ratio(2)
|
24.2 | % | 24.8 | % | 24.8 | % | 27.8 | % | 27.7 | % | ||||||||||
|
Combined ratio(3)
|
92.0 | % | 90.3 | % | 90.6 | % | 82.1 | % | 87.3 | % | ||||||||||
|
Medical stop-loss — loss ratio(4)
|
69.4 | % | 66.7 | % | 67.9 | % | 55.2 | % | 62.4 | % | ||||||||||
|
Total sales(5)
|
$ | 77.9 | $ | 103.6 | $ | 112.6 | $ | 86.2 | $ | 69.1 | ||||||||||
| (1) | Group loss ratio represents policyholder benefits and claims divided by premiums earned. | |
| (2) | Expense ratio is equal to other underwriting and operating expenses of our insurance operations and amortization of DAC divided by premiums earned. | |
| (3) | Combined ratio is equal to the sum of the loss ratio and the expense ratio. | |
| (4) | Medical stop-loss — loss ratio represents medical stop-loss policyholder benefits and claims divided by medical stop-loss premiums earned. | |
| (5) | Total sales represent annualized first-year premiums. |
65
Table of Contents
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Group summary of results. Our Group segment pre-tax
income decreased $9.8 million, or 19.0%, to
$41.8 million from $51.6 million, primarily due to a
$7.0 million decrease in segment pre-tax adjusted operating
income and a $2.8 million increase in net realized
investment losses. The decrease in segment pre-tax adjusted
operating income was primarily the result of an increase in the
loss ratio on our medical stop-loss business.
Premiums. Premiums decreased $14.7 million, or
4.3%, to $324.1 million from $338.8 million. This
decrease was primarily due to a $12.9 million decrease in
medical stop-loss premiums, as pricing increases have led to
lower sales and renewals in 2009 and a $2.2 million
decrease in premium on our limited medical benefits product.
Net realized investment losses. Net realized
investment losses increased $2.8 million to
$2.9 million from $0.1 million. This increase was
predominately due to a $2.1 million increase in impairments
on fixed maturities.
Policyholder benefits and claims. Policyholder
benefits and claims decreased $2.1 million, or 0.9%, to
$219.9 million from $222.0 million. This decrease was
primarily driven by lower claims due to a smaller premium base.
The loss ratio is above our long-term expectations as we have
experienced more claims exceeding $0.5 million, many of
which relate to claims for premature births.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased $7.0 million,
or 8.1%, to $79.7 million from $86.7 million. This is
primarily due to a $3.0 million decrease in commission
expense due to a decrease in sales and lower average
commissions, and a $3.1 million decrease in other operating
expenses due partially to a decrease in the number of employees.
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Group summary of results. Our Group segment’s
pre-tax income decreased $24.7 million, or 27.0%, to
$66.8 million from $91.5 million, primarily due to
higher paid medical stop-loss claims as shown in the increase in
the loss ratio, applied to a larger book of business driven by
strong sales growth and renewals in 2008. In 2008, we adjusted
pricing to grow the block. As a result, we generated more
premiums, and experienced an increase in the actual loss ratio.
Premiums. Premiums increased $57.7 million, or
14.7%, to $449.8 million from $392.1 million. This was
primarily due to a $58.4 million increase in medical
stop-loss premiums, as a result of an increase in new sales and
strong renewals.
Other revenues. Other revenues increased
$3.8 million, or 25.0%, to $19.0 million from
$15.2 million. Our subsidiary MRM, acquired in May 2007,
generated revenues of $11.1 million in 2008, versus
$6.4 million in 2007. This was partially offset by a
decrease in revenues from our third party administrator.
Policyholder benefits and claims. Policyholder
benefits and claims increased $82.8 million, or 38.9%, to
$295.9 million from $213.1 million. This was primarily
driven by the larger book of business on increased sales and
renewals and the higher loss ratio described above.
Other underwriting and operating expenses. Other
underwriting and operating expenses increased $3.4 million,
or 3.0%, to $115.7 million from $112.3 million. This
is primarily due to a $3.4 million increase in commission
expense as a result of strong sales. The overall expense ratio
improved by 3.0% in 2008.
Twelve
Months Ended December 31, 2007 Compared to the Twelve
Months Ended December 31, 2006
Group summary of results. Our Group segment’s
pre-tax income increased $23.5 million, or 34.6%, to
$91.5 million from $68.0 million, primarily due to
lower paid claims on our medical stop-loss product
66
Table of Contents
which was reflected in the reduction of our loss ratio to 55.2%
from 62.4%. The 55.2% medical loss ratio was better than our
expectations.
Premiums. Premiums increased $4.8 million, or
1.2%, to $392.1 million from $387.3 million. This was
primarily due to a $6.4 million increase in medical
stop-loss premiums, partially offset by a $1.5 million
decrease in premiums from other products.
Other revenues. Other revenues increased
$5.0 million, or 49.0%, to $15.2 million from
$10.2 million. Our newly acquired subsidiary, MRM,
generated revenues of $6.4 million, partially offset by a
decrease in revenues from our third party administrator as a
result of lower production.
Policyholder benefits and claims. Policyholder
benefits and claims decreased $17.7 million, or 7.7%, to
$213.1 million from $230.8 million. Paid claims
decreased $25.7 million, primarily related to strong
underwriting results and an unusual number of paid claims in
excess of $0.5 million in 2006 that did not recur in 2007.
This is partially offset by an increase in the change in claims
due and unpaid of $8.4 million.
Other underwriting and operating expenses. Other
underwriting and operating expenses increased $6.6 million,
or 6.2%, to $112.3 million from $105.7 million. This
is primarily due to increases in direct expenses and
distribution expenses of $4.2 million and
$2.7 million, respectively, and a $1.7 million
reduction in DAC deferrals. The increase in direct expenses is
primarily due to the acquisition of MRM, which contributed
$2.7 million in expenses in 2007. This is partially offset
by a $3.2 million decrease in commission expense, which is
related to lower average commission costs on business written.
67
Table of Contents
Retirement
Services
The following table sets forth the results of operations
relating to our Retirement Services segment:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Premiums
|
$ | 0.1 | $ | 0.1 | $ | 0.1 | $ | — | $ | 0.1 | ||||||||||
|
Net investment income
|
281.8 | 188.4 | 261.1 | 244.3 | 269.8 | |||||||||||||||
|
Other revenues
|
12.3 | 15.9 | 20.2 | 24.5 | 22.8 | |||||||||||||||
|
Net realized investment losses:
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(53.1 | ) | (12.9 | ) | (20.7 | ) | (4.9 | ) | (11.8 | ) | ||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
23.4 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(29.7 | ) | (12.9 | ) | (20.7 | ) | (4.9 | ) | (11.8 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
12.2 | (4.1 | ) | (0.1 | ) | (4.9 | ) | (5.2 | ) | |||||||||||
|
Total net realized investment losses
|
(17.5 | ) | (17.0 | ) | (20.8 | ) | (9.8 | ) | (17.0 | ) | ||||||||||
|
Total revenues
|
276.7 | 187.4 | 260.6 | 259.0 | 275.7 | |||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Policyholder benefits and claims
|
(2.2 | ) | (6.7 | ) | (6.8 | ) | (8.3 | ) | (16.5 | ) | ||||||||||
|
Interest credited
|
187.2 | 127.2 | 176.4 | 165.5 | 186.2 | |||||||||||||||
|
Other underwriting and operating expenses
|
41.3 | 44.5 | 57.4 | 69.1 | 61.7 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
26.8 | 8.4 | 14.9 | 6.0 | 1.1 | |||||||||||||||
|
Total benefits and expenses
|
253.1 | 173.4 | 241.9 | 232.3 | 232.5 | |||||||||||||||
|
Segment pre-tax income
|
23.6 | 14.0 | 18.7 | 26.7 | 43.2 | |||||||||||||||
|
Less: Net realized investment losses
|
(17.5 | ) | (17.0 | ) | (20.8 | ) | (9.8 | ) | (17.0 | ) | ||||||||||
|
Add: Net realized and unrealized investment gains (losses) on
FIA options
|
0.2 | (3.6 | ) | (2.9 | ) | (2.3 | ) | 2.2 | ||||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 41.3 | $ | 27.4 | $ | 36.6 | $ | 34.2 | $ | 62.4 | ||||||||||
The following table sets forth selected historical operating
metrics relating to our Retirement Services segment as of, or
for, the periods ended:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Account values — Fixed annuities
|
$ | 7,464.1 | $ | 5,202.9 | $ | 5,724.9 | $ | 4,445.4 | $ | 4,922.5 | ||||||||||
|
Account values — Variable annuities
|
736.9 | 821.1 | 645.7 | 1,059.2 | 1,115.5 | |||||||||||||||
|
PGAAP reserve balance
|
— | 2.9 | 2.2 | 9.9 | 18.4 | |||||||||||||||
|
Interest spread on average account values(1)
|
1.81 | % | 1.71 | % | 1.67 | % | 1.68 | % | 1.76 | % | ||||||||||
|
Total sales(2)
|
$ | 1,966.5 | $ | 1,142.4 | $ | 1,766.5 | $ | 692.3 | $ | 573.2 | ||||||||||
| (1) | Interest spread is the difference between net investment yield earned and the credited interest rate to policyholders. The investment yield is the approximate yield on invested assets in the general account attributed to the segment. The credited interest rate is the approximate rate credited on policyholder fixed account values within the segment. Interest credited is subject to contractual terms, including minimum guarantees. Interest spread tends to move gradually over time to reflect market interest rate movements and may reflect actions by management to respond to competitive pressures and profit targets. | |
| (2) | Total sales represent deposits for new policies. |
68
Table of Contents
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Retirement Services summary of results. Our
Retirement Services segment pre-tax income increased
$9.6 million, or 68.6%, to $23.6 million from
$14.0 million due to an increase in segment pre-tax
adjusted operating income, partially offset by an increase in
net realized investment losses due to increased investment
impairments. Segment pre-tax adjusted operating income increased
$13.9 million, or 50.7%, to $41.3 million from
$27.4 million due to an increase in sales and positive net
cash flows of fixed deferred annuities, which drove an increase
in fixed annuities account value of $2.3 billion. We also
experienced an increase in the interest spread on average
account values, which increased to 1.81% from 1.71%. Although
our yields increased, the 2009 yield was unfavorably impacted by
an increase in uninvested cash caused by the increase in sales
in a tight credit environment. This dampened growth in margins
until the cash was invested, limiting the growth of segment
pre-tax income. In addition, the increase in sales allowed us to
fully defer acquisition expenses resulting in lower other
underwriting and operating expenses. Offsetting this was an
increase in DAC amortization of $18.4 million related to
our growing DAC asset balance.
Net investment income. Net investment income
increased $93.4 million, or 49.6%, to $281.8 million
from $188.4 million. Of this increase, $79.3 million
was driven by higher average invested assets, which increased to
$6.89 billion from $4.85 billion, and
$14.1 million was driven by a positive rate variance as
yields increased to 5.45% from 5.18%. Overall yields on our
fixed maturities also increased as we were able to invest in
higher yielding assets.
Other revenues. Other revenues decreased
$3.6 million, or 22.6%, to $12.3 million from
$15.9 million, which was primarily due to a reduction in
fees on variable account values.
Net realized investment losses. Net realized
investment losses increased $0.5 million to
$17.5 million from $17.0 million. For the nine months
ended September 30, 2009, gross realized gains were
$20.7 million, offset by gross realized losses of
$38.2 million, including impairments of $29.7 million.
For the nine months ended September 30, 2008, gross
realized gains were $2.9 million, offset by gross realized
losses of $19.9 million, including impairments of
$12.9 million. In addition, the realized and unrealized
gains and losses on FIA options increased $3.8 million to a
$0.2 million gain, from a $3.6 million loss as the
S&P 500 increased in the first nine months of 2009 versus a
decrease in the first nine months of 2008.
Policyholder benefits and claims. Policyholder
benefits and claims decreased $4.5 million, or 67.2%, to a
$2.2 million benefit from a $6.7 million benefit. This
decrease was primarily driven by a reduced benefit from PGAAP
reserve amortization, which was fully amortized as of
September 30, 2009. The PGAAP reserve was amortized as a
reduction to policyholder benefits according to our expected
pattern of profitability of the block of business of policies in
force at the time of the Acquisition.
Interest credited. Interest credited increased
$60.0 million, or 47.2%, to $187.2 million from
$127.2 million due to a 37% increase in average fixed
account values resulting from increased sales and higher
persistency.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased $3.2 million,
or 7.2%, to $41.3 million from $44.5 million. This
decrease is primarily due to increased sales in 2009, which
resulted in an increase in deferrable policy acquisition costs.
In addition, we received a $1.0 million guaranteed fund
assessment refund in 2009, which decreased operating expenses.
Amortization of deferred policy acquisition
costs. Amortization of deferred policy acquisition
costs increased $18.4 million to $26.8 million from
$8.4 million. This increase was primarily driven by an
increased DAC asset balance to amortize due to increased sales
and an increase in margins in 2009, as well as a
$1.1 million increase due to the unlocking of future DAC
assumptions.
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Retirement Services summary of results. Our
Retirement Services’ segment pre-tax income decreased
$8.0 million, or 30.0%, to $18.7 million from
$26.7 million, due to an increase in segment pre-tax
adjusted
69
Table of Contents
operating income offset by an increase in net realized
investment losses. Segment pre-tax adjusted operating income
increased $2.4 million, or 7.0%, to $36.6 million from
$34.2 million. Segment pre-tax adjusted operating income
benefited from strong sales and higher persistency leading to a
growing block of business producing greater investment margin
(net investment income less interest credited). Increased sales
also resulted in an increase in DAC deferrals which contributed
positively to lower net operating expense. Partially offsetting
this was a decrease in other revenues of $4.3 million
driven by lower fees on variable annuities due to the declines
in the equity markets and an $8.9 million increase in
amortization of DAC.
Net investment income. Net investment income
increased $16.8 million, or 6.9%, to $261.1 million
from $244.3 million. Of this increase, $17.0 million
was a result of an increase in average invested assets, which
increased to $5.1 billion from $4.7 billion. This was
partially offset by a $0.2 million negative rate variance
as yields decreased to 5.15% from 5.16%. Investment yields were
unfavorably impacted in the latter half of 2008 by increased
uninvested cash.
Other revenues. Other revenues decreased
$4.3 million, or 17.6%, to $20.2 million from
$24.5 million due to lower fees on variable annuities
caused by a decline in the equity markets which impacted our
variable annuities account value.
Net realized investment losses. Net realized
investment losses increased $11.0 million to
$20.8 million from $9.8 million. For the year ended
December 31, 2008, gross realized gains were
$11.0 million, offset by gross realized losses of
$31.8 million, including impairments of $20.7 million.
For the year ended December 31, 2007, gross realized gains
were $8.6 million, offset by gross realized losses of
$18.4 million, including impairments of $4.9 million.
Interest credited. Interest credited increased
$10.9 million, or 6.6%, to $176.4 million from
$165.5 million. This is due primarily to an increase in
average fixed account values and higher crediting rates on new
business.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased
$11.7 million, or 16.9%, to $57.4 million from
$69.1 million. This change was primarily driven by
increased sales in 2008, which resulted in an increase in
deferrable policy acquisition costs. In 2008, we were able to
fully defer acquisition expenses as a result of the increase in
sales.
Amortization of deferred policy acquisition
costs. Amortization of DAC increased $8.9 million
to $14.9 million from $6.0 million. This change was
primarily driven by a growing book of business and corresponding
DAC asset.
Twelve
Months Ended December 31, 2007 Compared to the Twelve
Months Ended December 31, 2006
Retirement Services summary of results. Our
Retirement Services segment pre-tax income decreased
$16.5 million, or 38.2%, to $26.7 million from
$43.2 million due to a decrease in segment pre-tax adjusted
operating income of $28.2 million offset by a
$11.7 million decrease in net realized investment losses
excluding losses on FIA options. Segment pre-tax adjusted
operating income decreased $28.2 million, or 45.2%, to
$34.2 million from $62.4 million. Segment pre-tax
adjusted operating income decreased due to a decline in account
value as withdrawals exceeded new deposits, a decrease in the
interest spread on average account values driven by lower
amortization of the PGAAP reserve, increased operating expenses
and increased DAC amortization.
Net investment income. Net investment income
decreased $25.5 million, or 9.5%, to $244.3 million
from $269.8 million. Of this decrease, $34.4 million
was a result of a decrease in average invested assets to
$4.7 billion from $5.4 billion. This decrease was
partially offset by a positive rate variance of
$8.9 million due to improved yields related to our
investment portfolio rebalancing strategy, which increased to
5.16% from 4.97%.
Net realized investment losses. Net realized
investment losses decreased $7.2 million, or 42.4%, to
$9.8 million from $17.0 million. For the year ended
December 31, 2007, gross realized gains were
$8.6 million, offset by gross realized losses of
$18.4 million, including impairments of $4.9 million.
For the
70
Table of Contents
year ended December 31, 2006, gross realized gains were
$8.6 million, offset by gross realized losses of
$25.6 million, including impairments of $11.8 million.
Policyholder benefits and claims. Policyholder
benefits and claims increased $8.2 million, or 49.7%, to
$8.3 million from $16.5 million. This increase was
primarily driven by differences in the amount of PGAAP reserve
amortization. The PGAAP reserve is amortized as a reduction to
policyholder benefits according to our expected pattern of
profitability of the book of business of policies in force at
the time of the Acquisition. This pattern resulted in higher
PGAAP reserve amortization in the years immediately following
the Acquisition.
Interest credited. Interest credited decreased
$20.7 million, or 11.1%, to $165.5 million from
$186.2 million. This decrease is primarily due to a
decrease in fixed account values as withdrawals exceeded
deposits and a $5.2 million decrease in interest credited
on our FIA products, which resulted from 3.5% growth in the
S&P 500 Index in 2007 compared to 13.6% growth in the
S&P 500 Index in 2006. These decreases were partially
offset by a $5.5 million increase related to higher
crediting rates and persistency.
Other underwriting and operating expenses. Other
underwriting and operating expenses increased $7.4 million,
or 12.0%, to $69.1 million from $61.7 million. This
increase was primarily due to a $3.3 million increase in
allocated corporate expenses, and a $2.9 million increase
in distribution expenses.
Amortization of deferred policy acquisition
costs. Amortization of deferred policy acquisition
costs increased $4.9 million to $6.0 million from
$1.1 million. This increase is primarily driven by a
growing block of business and corresponding DAC, which increased
to $84.3 million from $54.5 million at
December 31, 2006. We experienced an increase in our DAC
asset balance despite the decrease in fixed account value as
customer withdrawals were primarily on products without DAC
asset balances.
71
Table of Contents
Income
Annuities
The following table sets forth the results of operations
relating to our Income Annuities segment:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Net investment income
|
$ | 318.1 | $ | 316.9 | $ | 423.4 | $ | 439.3 | $ | 439.0 | ||||||||||
|
Other revenues
|
0.4 | 0.6 | 0.9 | 0.8 | 0.8 | |||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(76.6 | ) | (22.6 | ) | (35.4 | ) | (8.0 | ) | (9.4 | ) | ||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
49.5 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(27.1 | ) | (22.6 | ) | (35.4 | ) | (8.0 | ) | (9.4 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
34.8 | (31.4 | ) | (64.2 | ) | 31.0 | 26.2 | |||||||||||||
|
Total net realized investment gains (losses)
|
7.7 | (54.0 | ) | (99.6 | ) | 23.0 | 16.8 | |||||||||||||
|
Total revenues
|
326.2 | 263.5 | 324.7 | 463.1 | 456.6 | |||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Interest credited
|
268.7 | 272.4 | 364.5 | 371.5 | 371.8 | |||||||||||||||
|
Other underwriting and operating expenses
|
15.6 | 16.1 | 21.9 | 22.4 | 21.6 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
1.2 | 1.0 | 1.4 | 1.1 | 0.6 | |||||||||||||||
|
Total benefits and expenses
|
285.5 | 289.5 | 387.8 | 395.0 | 394.0 | |||||||||||||||
|
Segment pre-tax income (loss)
|
40.7 | (26.0 | ) | (63.1 | ) | 68.1 | 62.6 | |||||||||||||
|
Less: Net realized investment gains (losses)
|
7.7 | (54.0 | ) | (99.6 | ) | 23.0 | 16.8 | |||||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 33.0 | $ | 28.0 | $ | 36.5 | $ | 45.1 | $ | 45.8 | ||||||||||
The following table sets forth selected historical operating
metrics relating to our Income Annuities segment as of, or for,
the periods ended:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Reserves(1)
|
$ | 6,722.7 | $ | 6,796.3 | $ | 6,761.2 | $ | 6,895.4 | $ | 7,012.6 | ||||||||||
|
Interest spread(2)
|
0.56 | % | 0.58 | % | 0.59 | % | 0.60 | % | 0.66 | % | ||||||||||
|
Mortality gains (losses)(3)
|
$ | 3.8 | $ | 3.5 | $ | 2.1 | $ | (0.1 | ) | $ | 6.3 | |||||||||
|
Total sales(4)
|
168.0 | 106.3 | 140.8 | 140.2 | 96.6 | |||||||||||||||
| (1) | Reserves represent the present value of future income annuity benefits and assumed expenses, discounted by the assumed interest rate. This metric represents the amount of our in force book of business. | |
| (2) | Interest spread is the difference between net investment yield earned and the credited interest rate on policyholder reserves. The investment yield is the approximate yield on invested assets, excluding equities, in the general account attributed to the segment. The credited interest rate is the approximate rate credited on policyholder reserves within the segment and excludes the gains and losses from funding services and mortality. | |
| (3) | Mortality gains (losses) represent the difference between actual and expected reserves released on death of a life contingent annuity. | |
| (4) | Sales represent deposits for new policies. |
72
Table of Contents
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Income Annuities summary of results. Our Income
Annuities segment pre-tax income increased $66.7 million to
$40.7 million from a $26.0 million loss, primarily due
to $7.7 million of net realized investment gains in 2009,
compared to $54.0 million of net realized investment losses
in 2008, and a $5.0 million increase in segment pre-tax
adjusted operating income. The increase in net realized
investment gains (losses) was due to an increase in gains from
our trading portfolio of equity securities, which experienced
net gains of $29.0 million in 2009 compared to net losses
of $33.4 million in 2008, primarily due to changes in the
fair value of our equity securities due to improvements in the
equity markets in 2009. Segment pre-tax adjusted operating
income increased $5.0 million, to $33.0 million from
$28.0 million, which was primarily due to a positive rate
variance on investments.
Net investment income. Net investment income
increased $1.2 million, or 0.4%, to $318.1 million
from $316.9 million. Of this increase, $4.5 million
was the result of a positive rate variance as yields increased
to 6.09% from 6.00%. In part, the increase in the yields was due
to the transfer of all of our investments in limited
partnerships from our Income Annuities segment to our Other
segment during the third quarter of 2008, in exchange for equity
securities and cash. We experienced $1.8 million of losses
on our investments in limited partnerships in 2008, primarily
due to declines in fair value related to the equity markets. In
addition, the increase in yield was due to adjustments to
investment income related to changes in prepayment speeds on the
underlying collateral of certain mortgage-backed fixed
maturities, which increased investment income $2.5 million
in 2009 versus a decrease of $0.1 million in 2008. The
increase in investment income resulting from the increase in
yields was partially offset by a $3.3 million decrease as
average invested assets declined by $72.3 million, to
$7.0 billion from $7.1 billion as a result of
decreased reserves.
Net realized investment gains (losses). Net realized
investment gains (losses) increased $61.7 million to a
$7.7 million gain from a $(54.0) million loss. For the
nine months ended September 30, 2009, gross realized gains
were $48.9 million, including gross equity gains of
$35.2 million, partially offset by gross realized losses of
$41.2 million, including impairments of $27.1 million
and gross equity losses of $6.2 million. For the nine
months ended September 30, 2008, gross realized gains were
$15.0 million, including gross equity gains of
$2.0 million, offset by gross realized losses of
$69.0 million, including impairments of $22.6 million,
and gross equity losses of $35.4 million.
Interest credited. Interest credited decreased
$3.7 million, or 1.4%, to $268.7 million from
$272.4 million. This is primarily driven by lower reserves,
as benefit payments outpaced new sales.
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Income Annuities summary of results. Our Income
Annuities segment pre-tax income (loss) decreased
$131.2 million to a $63.1 million loss from a
$68.1 million gain due to $99.6 million in net
realized losses in 2008 compared to $23.0 million in net
realized gains in 2007. Segment pre-tax adjusted operating
income decreased $8.6 million, or 19.1%, to
$36.5 million from $45.1 million, which was primarily
due to lower investment yields driven by
mark-to-market
losses on our investments in limited partnerships.
Net investment income. Net investment income
decreased $15.9 million, or 3.6%, to $423.4 million
from $439.3 million. Of this decrease, $9.5 million
was a result of a negative rate variance as yields decreased to
6.01% from 6.15%, and $6.4 million of the decrease was due
to a decrease in average invested assets to $7.0 billion
from $7.1 billion as a result of decreased reserves. In
addition, this decrease was due to lower performance in our
investments in limited partnerships. These losses totaled
$1.8 million in 2008 compared to $7.0 million in gains
in 2007. During the third quarter of 2008, we transferred all
investments in limited partnerships held by our Income Annuities
segment to the holding company, included in our Other segment,
in exchange for marketable equity securities.
Net realized investment gains (losses). Net
investment gains (losses) decreased $122.6 million to a
$99.6 million loss from a $23.0 million gain. For the
year ended December 31, 2008, gross realized gains were
$15.2 million, offset by gross realized losses of
$114.8 million, including impairments of $35.4 million
and losses in the fair value of our equity portfolio of
$61.2 million. For the year ended December 31, 2007,
73
Table of Contents
gross realized gains were $40.4 million, offset by gross
realized losses of $17.4 million, including impairments of
$8.0 million.
Interest credited. Interest credited decreased
$7.0 million, or 1.9%, to $364.5 million from
$371.5 million. This decrease primarily related to a
$4.1 million decrease in interest as a result of lower
reserves as benefit payments exceeded new deposits, and
$2.2 million due to an increase in mortality gains.
Twelve
Months Ended December 31, 2007 Compared to the Twelve
Months Ended December 31, 2006
Income Annuities summary of results. Our Income
Annuities segment pre-tax income increased $5.5 million, or
8.8%, to $68.1 million from $62.6 million. Segment
pre-tax adjusted operating income decreased $0.7 million,
or 1.5%, to $45.1 million from $45.8 million. Segment
pre-tax adjusted operating income decreased due to a decrease in
the interest spread on reserves, which was driven by higher
crediting rates. A slight increase in employee payroll and
benefit operating expenses also decreased operating results.
Net investment income. Net investment income
increased $0.3 million, to $439.3 million from
$439.0 million. Of this increase, $6.3 million related
to improved yields on assets and investments in limited
partnerships to 6.15% from 6.06%. This increase was partially
offset by a $6.0 million decrease related to a decrease in
average invested assets, which decreased to $7.1 billion
from $7.2 billion.
Net realized investment gains. Net investment gains
increased $6.2 million, or 36.9%, to $23.0 million
from $16.8 million. For the year ended December 31,
2007, gross realized gains were $40.4 million, offset by
gross realized losses of $17.4 million, including
impairments of $8.0 million. For the year ended
December 31, 2006, gross realized gains were
$34.2 million, offset by gross realized losses of
$17.4 million, including impairments of $9.4 million.
We had higher realized gains in 2007 primarily due to gains
related to a significant tender offer related to certain fixed
maturities in our investment portfolio.
Interest credited. Interest credited decreased
$0.3 million, or less than 0.1%, to $371.5 million
from $371.8 million. Of this decrease, $5.0 million
relates to a decrease in reserves and $2.5 million relates
to an increase in gains from funding services activity. These
decreases are offset by a $6.4 million change in mortality
from mortality losses in the current year versus mortality gains
in the prior year.
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Table of Contents
Individual
The following table sets forth the results of operations
relating to our Individual segment:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Premiums
|
$ | 106.0 | $ | 101.5 | $ | 134.9 | $ | 138.4 | $ | 138.3 | ||||||||||
|
Net investment income
|
198.0 | 190.6 | 254.6 | 244.1 | 232.8 | |||||||||||||||
|
Other revenues
|
9.9 | 12.2 | 16.0 | 15.0 | 12.9 | |||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(17.7 | ) | (12.7 | ) | (15.9 | ) | (1.9 | ) | (2.9 | ) | ||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
9.1 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(8.6 | ) | (12.7 | ) | (15.9 | ) | (1.9 | ) | (2.9 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
0.7 | (0.5 | ) | (0.9 | ) | 0.4 | (0.9 | ) | ||||||||||||
|
Total net realized investment losses
|
(7.9 | ) | (13.2 | ) | (16.8 | ) | (1.5 | ) | (3.8 | ) | ||||||||||
|
Total revenues
|
306.0 | 291.1 | 388.7 | 396.0 | 380.2 | |||||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Policyholder benefits and claims
|
44.4 | 44.8 | 59.4 | 62.3 | 50.0 | |||||||||||||||
|
Interest credited
|
175.7 | 171.3 | 227.7 | 216.3 | 208.2 | |||||||||||||||
|
Other underwriting and operating expenses
|
39.6 | 43.0 | 57.3 | 57.7 | 57.4 | |||||||||||||||
|
Amortization of deferred policy acquisition costs
|
2.6 | 2.2 | 1.4 | 2.5 | 2.0 | |||||||||||||||
|
Total benefits and expenses
|
262.3 | 261.3 | 345.8 | 338.8 | 317.6 | |||||||||||||||
|
Segment pre-tax income
|
43.7 | 29.8 | 42.9 | 57.2 | 62.6 | |||||||||||||||
|
Less: Net realized investment losses
|
(7.9 | ) | (13.2 | ) | (16.8 | ) | (1.5 | ) | (3.8 | ) | ||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 51.6 | $ | 43.0 | $ | 59.7 | $ | 58.7 | $ | 66.4 | ||||||||||
The following table sets forth selected historical operating
metrics relating to our Individual segment as of, and for the
periods ended:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Insurance in force(1)
|
$ | 50,215.6 | $ | 51,643.7 | $ | 51,313.5 | $ | 52,055.6 | $ | 52,295.3 | ||||||||||
|
Mortality ratio(2)
|
77.9 | % | 82.8 | % | 79.2 | % | 84.0 | % | 74.7 | % | ||||||||||
|
BOLI account value(3)
|
$ | 3,754.9 | $ | 3,663.9 | $ | 3,700.4 | $ | 3,527.2 | $ | 3,346.8 | ||||||||||
|
UL account value(3)
|
584.8 | 578.0 | 580.3 | 573.6 | 565.1 | |||||||||||||||
|
PGAAP reserve balance
|
38.9 | 52.0 | 49.2 | 62.0 | 77.1 | |||||||||||||||
|
BOLI ROA(4)
|
1.23 | % | 1.21 | % | 1.13 | % | 1.13 | % | 1.18 | % | ||||||||||
|
UL interest spread(5)
|
1.24 | % | 1.17 | % | 1.14 | % | 1.23 | % | 1.31 | % | ||||||||||
|
Total sales, excluding BOLI(6)
|
$ | 7.8 | $ | 4.8 | $ | 7.2 | $ | 8.5 | $ | 9.3 | ||||||||||
|
BOLI sales(7)
|
2.5 | 2.9 | 2.9 | 4.6 | — | |||||||||||||||
| (1) | Insurance in force represents dollar face amounts of policies. | |
| (2) | Mortality ratio represents actual mortality experience as a percentage of an industry mortality benchmark. This benchmark is an expected level of claims that is derived by applying our current in force business to the Society of Actuaries 1990-95 Basic Select and Ultimate Mortality Table. | |
| (3) | BOLI account value and UL account value represent our liability to our policyholders. |
footnotes continued on following page
75
Table of Contents
| (4) | The BOLI ROA is a measure of the gross margin on our BOLI book of business. This metric is calculated as the difference between our BOLI revenue earnings rate and our BOLI policy benefits rate. The revenue earnings rate is calculated as revenues divided by average invested assets. The policy benefits rate is calculated as total policy benefits divided by average account value. The policy benefits used in this metric do not include expenses. | |
| (5) | UL interest spread is the difference between net investment yield earned and the credited interest rate to policyholders. The investment yield is the approximate yield on invested assets in the general account attributed to the UL policies. The credited interest rate is the approximate rate credited on UL policyholder fixed account values. Interest credited to UL policyholders’ account values is subject to contractual terms, including minimum guarantees. Interest credited tends to move gradually over time to reflect market interest rate movements and may reflect actions by management to respond to competitive pressures and profit targets. | |
| (6) | Total sales, excluding BOLI represent annualized first year premiums and deposits for new policies excluding BOLI sales. | |
| (7) | BOLI sales represent 10% of new BOLI total deposits. |
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Individual Summary of Results. Our Individual
segment pre-tax income increased $13.9 million, or 46.6%,
to $43.7 million from $29.8 million due to an increase
of $8.6 million in segment pre-tax adjusted operating
income and a decrease of $5.3 million in net realized
investment losses. Segment pre-tax adjusted operating income
increased $8.6 million, or 20.0%, to $51.6 million
from $43.0 million drivenby increased BOLI ROA on increased
BOLI account value, increased UL interest spread, lower
operating expenses and an improved mortality ratio.
Premiums. Premiums increased $4.5 million, or
4.4%, to $106.0 million from $101.5 million. This
increase is primarily related to the annual increases in COI
charges on the BOLI block of business due to aging of the
covered BOLI lives and a decrease in ceded premium related to
term insurance.
Net investment income. Net investment income
increased $7.4 million, or 3.9%, to $198.0 million
from $190.6 million. Of this increase, $6.5 million
related to an increase in the average invested assets, which
increased to $4.9 billion from $4.8 billion. In
addition, there was a positive rate variance of
$0.9 million as a result of an increase in yields to 5.38%
from 5.36%.
Net realized investment losses. Net realized
investment losses decreased $5.3 million, or 40.2%, to
$7.9 million from $13.2 million. For the nine months
ended September 30, 2009, gross realized gains were
$9.9 million offset by gross realized losses of
$17.8 million, including impairments of $8.6 million.
For the nine months ended September 30, 2008, gross
realized gains were $1.2 million, offset by gross realized
losses of $14.4 million, including impairments of
$12.7 million.
Policyholder benefits and claims. Policyholder
benefits and claims decreased $0.4 million, or 0.9%, to
$44.4 million from $44.8 million. This decrease was
due to a $2.3 million decrease in the change in reserves,
primarily term reserves, due to a smaller block of business and
smaller reserve requirements on new sales. This was partially
offset by a $2.0 million increase in incurred claims,
primarily BOLI separate account claims.
Interest credited. Interest credited increased
$4.4 million, or 2.6%, to $175.7 million from
$171.3 million. This increase was primarily related to
growth in BOLI account value, which is growing as a result of
new sales and strong persistency. Interest related to the growth
in BOLI account value was offset by decreases related to BOLI
separate account claims experience. BOLI separate account
interest credited is favorably impacted by BOLI separate account
claims.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased $3.4 million,
or 7.9%, to $39.6 million from $43.0 million. This
decrease was primarily driven by increases of $3.2 million
in DAC deferrals as increased sales resulted in an increase in
deferral of acquisition related expense.
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Table of Contents
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Individual Summary of Results. Our Individual
segment pre-tax income decreased $14.3 million, or 25.0%,
to $42.9 million from $57.2 million due to an increase
in segment pre-tax adjusted operating income offset by an
increase in net realized investment losses of
$15.3 million. Segment pre-tax adjusted operating income
increased $1.0 million, or 1.7%, to $59.7 million from
$58.7 milliondue to an increase in net investment income
and favorable mortality, partially offset by decreased premiums
and an increase in interest credited on our BOLI block of
business.
Premiums. Premiums decreased $3.5 million, or
2.5%, to $134.9 million from $138.4 million. This is
primarily related to lower sales and adjustments associated with
reinsured policies that increased ceded premiums, partially
offset by an increase in BOLI COI charges related to the
increase in our BOLI account value due to new sales and the
aging of covered BOLI lives.
Net investment income. Net investment income
increased $10.5 million, or 4.3%, to $254.6 million
from $244.1 million. Of this increase, $13.2 million
related to an increase in the average invested assets, which
increased to $4.8 billion from $4.5 billion mainly due
to growth in BOLI account value. This increase was partially
offset by a negative rate variance of $2.7 million due to
decreasing yields, which decreased to 5.33% from 5.38%.
Net realized investment losses. Net realized
investment losses increased $15.3 million to
$16.8 million from $1.5 million. For the year ended
December 31, 2008, gross realized gains were
$1.3 million, offset by gross realized losses of
$18.1 million, including impairments of $15.9 million.
For the year ended December 31, 2007, gross realized gains
were $2.4 million, offset by gross realized losses of
$3.9 million, including impairments of $1.9 million.
Policyholder benefits and claims. Policyholder
benefits and claims expense decreased $2.9 million, or
4.7%, to $59.4 million from $62.3 million. Of this
decrease, $1.5 million was due to ceded maintenance reserve
credit in 2008. In addition, mortality, which excludes BOLI
experience, improved from 84.0% to 79.2% as claims decreased
$0.8 million, but was offset by a decrease in the change in
reserves primarily related to a $2.5 million adjustment
from a refinement of our reserve methodology in 2007 in
connection with an actuarial reserving software conversion. In
addition, the benefit received from PGAAP reserve amortization
decreased $2.2 million.
Interest credited. Interest credited increased
$11.4 million, or 5.3%, to $227.7 million from
$216.3 million. This increase was primarily due to an
increase in our BOLI account values caused by new sales and
strong persistency and a decrease in BOLI separate account
claims, which resulted in an increase in interest credited
related to BOLI separate account business.
Twelve
Months Ended December 31, 2007 Compared to Twelve Months
Ended December 31, 2006
Individual Summary of Results. Our Individual
segment pre-tax income decreased $5.4 million, or 8.6%, to
$57.2 million from $62.6 million. Segment pre-tax
adjusted operating income decreased $7.7 million, or 11.6%,
to $58.7 million from $66.4 million. This decrease in
segment pre-tax adjusted operating income and pre-tax income was
primarily due to a higher mortality ratio and lower BOLI ROA.
Net investment income. Net investment income
increased $11.3 million, or 4.9%, to $244.1 million
from $232.8 million. Of this increase, $3.7 million
related to improved yields, which increased to 5.38% from 5.30%,
and a $7.6 million increase related to an increase in the
average invested assets, which increased to $4.5 billion
from $4.4 billion.
Net realized investment losses. Net realized
investment losses decreased $2.3 million, or 60.5%, to
$1.5 million from $3.8 million. For the year ended
December 31, 2007, gross realized gains were
$2.4 million, offset by gross realized losses of
$3.9 million, including impairments of $1.9 million.
For the year ended December 31, 2006, gross realized gains
were $2.1 million, offset by gross realized losses of
$5.9 million, including impairments of $2.9 million.
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Table of Contents
Policyholder benefits and claims. Policyholder
benefits and claims expense increased $12.3 million, or
24.6%, to $62.3 million from $50.0 million. This is
primarily due to an increase in claims and unfavorable reserve
adjustments. Claims increased $5.8 million mainly related
to variable universal life, term life and BOLI separate account
claims. On a net basis, we also recorded $6.5 million of
unfavorable reserve adjustments which were due to changes in
reserve assumptions and a refinement of our reserve methodology
implemented in connection with an actuarial reserving software
conversion and a reduction in the benefit received from PGAAP
reserve amortization.
Other
The following table sets forth the results of operations
relating to our Other segment:
|
Nine Months Ended |
Twelve Months Ended |
|||||||||||||||||||
| September 30, | December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||
|
Net investment income (losses)
|
$ | 18.2 | $ | 8.7 | $ | (0.4 | ) | $ | 27.8 | $ | 25.3 | |||||||||
|
Other revenues
|
7.9 | 9.0 | 11.7 | 13.2 | 9.4 | |||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(12.0 | ) | (13.4 | ) | (14.3 | ) | (1.4 | ) | (1.6 | ) | ||||||||||
|
Less: portion of loss recognized in other comprehensive income
|
5.9 | — | — | — | — | |||||||||||||||
|
Net impairment losses recognized in earnings
|
(6.1 | ) | (13.4 | ) | (14.3 | ) | (1.4 | ) | (1.6 | ) | ||||||||||
|
Other net realized investment gains (losses)
|
(2.3 | ) | (5.6 | ) | (6.4 | ) | 6.6 | 7.4 | ||||||||||||
|
Total net realized investment gains (losses)
|
(8.4 | ) | (19.0 | ) | (20.7 | ) | 5.2 | 5.8 | ||||||||||||
|
Total revenues
|
17.7 | (1.3 | ) | (9.4 | ) | 46.2 | 40.5 | |||||||||||||
|
Benefits and Expenses:
|
||||||||||||||||||||
|
Interest credited
|
(2.4 | ) | (1.8 | ) | (2.5 | ) | (1.0 | ) | (0.3 | ) | ||||||||||
|
Other underwriting and operating expenses
|
10.5 | 11.6 | 13.5 | 20.4 | 14.1 | |||||||||||||||
|
Interest expense
|
23.8 | 24.0 | 31.9 | 21.5 | 19.1 | |||||||||||||||
|
Total benefits and expenses
|
31.9 | 33.8 | 42.9 | 40.9 | 32.9 | |||||||||||||||
|
Segment pre-tax income (loss)
|
(14.2 | ) | (35.1 | ) | (52.3 | ) | 5.3 | 7.6 | ||||||||||||
|
Less: Net realized investment gains (losses)
|
(8.4 | ) | (19.0 | ) | (20.7 | ) | 5.2 | 5.8 | ||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | (5.8 | ) | $ | (16.1 | ) | $ | (31.6 | ) | $ | 0.1 | $ | 1.8 | |||||||
Nine
Months Ended September 30, 2009 Compared to the Nine Months
Ended September 30, 2008
Other segment summary of results. Our Other segment
pre-tax loss decreased $20.9 million, or 59.5%, to
$14.2 million from $35.1 million due to a decrease of
$10.6 million in net realized investment losses and a
decrease in segment pre-tax adjusted operating loss. Our segment
pre-tax adjusted operating loss decreased $10.3 million, or
64.0%, to a loss of $5.8 million from a loss of
$16.1 million primarily due to an increase in net
investment income of $9.5 million as a result of improved
yields driven by income from our investments in limited
partnerships due to increases in their fair value in 2009
compared to 2008 as a result of improvements in the equity
markets in 2009.
Net investment income. Net investment income is
primarily non-allocated net investment income related to
insurance surplus and corporate assets, including income (loss)
on our investments in limited partnerships (hedge funds and
private equity funds), which were transferred to the holding
company in exchange for equity securities and cash and included
in our Other segment beginning in September 2008. Net
78
Table of Contents
investment income increased $9.5 million to
$18.2 million from $8.7 million. This increase was due
to an $11.8 million positive rate variance as yields more
than doubled to 5.45% from 1.91%. This increase was driven by
income from our investments in limited partnerships due to
increases in their fair value in 2009 compared to 2008, as a
result of improvements in the equity markets in 2009.
Investments in our limited partnerships produced
$1.7 million of investment income in 2009, as compared to
$18.1 million in losses in 2008. This was partially offset
by a negative volume variance of $7.0 million as
non-allocated average invested assets declined to
$380.5 million from $586.6 million.
Net realized investment losses. Net realized
investment losses decreased $10.6 million, or 55.8%, to
$8.4 million from $19.0 million. For the nine months
ended September 30, 2009, gross realized gains were
$2.9 million offset by gross realized losses of
$11.3 million, including impairments of $6.1 million.
For the nine months ended September 30, 2008, gross
realized gains were $23.7 million, including gross equity
gains of $10.2 million, offset by gross realized losses of
$42.7 million, including impairments of $13.4 million
and gross equity losses of $16.4 million.
Twelve
Months Ended December 31, 2008 Compared to the Twelve
Months Ended December 31, 2007
Other segment summary of results. Our Other segment
pre-tax income (loss) decreased $57.6 million to a
$52.3 million loss from a $5.3 million gain due to an
increase of $25.9 million in net realized investment gains
(losses) to a $20.7 million loss from a $5.2 million
gain in 2007. Segment pre-tax adjusted operating income (loss)
decreased $31.7 million to a $31.6 million loss from a
$0.1 million gain. This is primarily due to a decrease in
net investment income (loss) of $28.2 million and
additional interest expense incurred in connection with our
$150.0 million CENts offering in the fourth quarter of 2007.
Net investment income. Net investment income
(losses) decreased $28.2 million to a $0.4 million
loss from a $27.8 million gain. This decrease was driven
primarily by a $24.9 million negative rate variance as
yields decreased to (0.08)% from 4.69% primarily due to
$22.5 million in losses on investments in limited
partnerships, and a $3.3 million decrease due to a decrease
in non-allocated average invested assets, to $522.6 million
from $592.2 million.
Net realized investment gains (losses). Net realized
investment gains (losses) decreased by $25.9 million to a
$20.7 million loss from a $5.2 million gain. For the
year ended December 31, 2008, gross realized gains were
$16.2 million, offset by gross realized losses of
$36.9 million, including impairments of $14.3 million
and losses in the fair value of our equities trading portfolio
of $7.0 million. For the year ended December 31, 2007,
gross realized gains were $11.7 million, partially offset
by gross realized losses of $6.5 million, including
impairments of $1.4 million.
Other underwriting and operating expenses. Other
underwriting and operating expenses decreased $6.9 million,
or 33.8%, to $13.5 million from $20.4 million. The
decrease was due to $3.0 million in costs related to our
terminated IPO process during 2007 and a $1.4 million
decrease in depreciation expense as certain significant assets
became fully depreciated.
Interest expense. Interest expense increased
$10.4 million, or 48.4%, to $31.9 million from
$21.5 million. This increase was due to interest expense on
the $150.0 million CENts issued in October 2007.
Twelve
Months Ended December 31, 2007 Compared to the Twelve
Months Year Ended December 31, 2006
Other segment summary of results. Our Other segment
pre-tax income decreased $2.3 million, or 30.3%, to
$5.3 million from $7.6 million. Segment pre-tax
adjusted operating income decreased $1.7 million, or 94.4%,
to $0.1 million from $1.8 million. This is primarily
due to increased operating expenses related to our terminated
IPO process in 2007 and increased amortization of information
technology assets as well as additional interest expense
incurred in connection with the $150.0 million CENts issued
in October 2007.
Net investment income. Net investment income
increased $2.5 million, or 9.9%, to $27.8 million from
$25.3 million. This increase was related to a
$56.1 million increase in non-allocated average invested
assets, to $592.2 million at December 31, 2007 from
$536.1 million at December 31, 2006.
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Table of Contents
Other revenues. Other revenues increased
$3.8 million, or 40.4%, to $13.2 million from
$9.4 million, due to increased revenue from our
broker-dealer operations.
Net realized investment gains. Net realized
investment gains decreased by $0.6 million, or 10.3%, to
$5.2 million from $5.8 million. For the year ended
December 31, 2007, gross realized gains were
$11.7 million, partially offset by gross realized losses of
$6.5 million, including impairments of $1.4 million.
For the year ended December 31, 2006, gross realized gains
were $11.5 million, partially offset by gross realized
losses of $5.7 million, including impairments of
$1.6 million.
Other underwriting and operating expenses. Other
underwriting and operating expenses increased $6.3 million,
or 44.7%, to $20.4 million from $14.1 million in 2006.
This increase was primarily due to $3.0 million of
additional operating expenses related to our terminated IPO
process during 2007 and $1.3 million of increased
amortization of information technology assets.
Interest expense. Interest expense increased
$2.4 million, or 12.6%, to $21.5 million from
$19.1 million in 2006. This increase was due to interest
expense on the $150.0 million CENts issued in October 2007.
Investments
Our investment portfolio is structured with the objective of
supporting the expected cash flows of our liabilities and to
produce stable returns over the long term. The composition of
our portfolio reflects our asset management philosophy of
protecting principal and receiving appropriate reward for credit
risk. Our investment portfolio mix as of September 30, 2009
consisted in large part of high quality fixed maturities and
commercial mortgage loans, as well as a smaller allocation of
high yield fixed maturities, marketable equity securities,
investments in limited partnerships (which includes private
equity funds, affordable housing and hedge funds) and other
investments. We believe that prudent levels of investments in
marketable equity securities within our investment portfolio
offer enhanced long-term, after-tax total returns to support our
longest duration liabilities.
The following table presents the composition of our investment
portfolio:
|
As of September 30, |
As of December 31, |
|||||||
| 2009 | 2008 | |||||||
| (Dollars in millions) | ||||||||
|
Types of Investments
|
||||||||
|
Fixed maturities,
available-for-sale:
|
||||||||
|
Public
|
$ | 17,666.4 | $ | 14,255.4 | ||||
|
Private
|
875.9 | 632.2 | ||||||
|
Marketable equity securities,
available-for-sale(1)
|
35.4 | 38.1 | ||||||
|
Marketable equity securities, trading(2)
|
140.6 | 106.3 | ||||||
|
Mortgage loans
|
1,095.2 | 988.7 | ||||||
|
Policy loans
|
73.9 | 75.2 | ||||||
|
Investments in limited partnerships(3)
|
133.4 | 138.3 | ||||||
|
Other invested assets(4)
|
14.4 | 18.3 | ||||||
|
Total
|
$ | 20,035.2 | $ | 16,252.5 | ||||
| (1) | Amount primarily represents nonredeemable preferred stock. | |
| (2) | Amount represents investments in common stock. | |
| (3) | As of September 30, 2009 and December 31, 2008, these amounts included $46.6 million and $56.3 million, respectively, of investments in hedge funds and private equity funds carried at fair value. The remaining balance is comprised of investments in affordable housing projects and state tax credit refunds, which are carried at amortized cost. | |
| (4) | As of September 30, 2009 and December 31, 2008, these amounts included investments such as a note receivable, warrants, options and short-term investments. |
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Table of Contents
The increase in invested assets in the first nine months of 2009
is primarily due to portfolio growth generated by fixed deferred
annuity sales of $1.9 billion and a net increase in the
fair value of our fixed maturities driven by credit spreads
tightening. As of September 30, 2009, net unrealized gains
(losses) on our fixed maturities increased $1.8 billion
from a $(1.6) billion loss at December 31, 2008 to a
$0.2 billion gain at September 30, 2009.
Investment
Returns
Return on invested assets is an important element of our
financial results. During the second half of 2008, there were
significant declines and high volatility in equity markets, a
lack of liquidity in the credit markets and a widening of credit
spreads on fixed maturities. During the nine months ended
September 30, 2009, primarily in the second and third
quarter of 2009, the equity markets improved and credit spreads
tightened, which led to an increase in the fair value of our
investment portfolio.
The following tables set forth the income yield and investment
income excluding realized gains (losses) for each major
investment category:
|
Nine Months Ended |
Nine Months Ended |
|||||||||||||||
| September 30, 2009 | September 30, 2008 | |||||||||||||||
| Yield(1) | Amount | Yield(1) | Amount | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Types of Investments
|
||||||||||||||||
|
Fixed maturities,
available-for-sale
|
5.93 | % | $ | 781.4 | 5.81 | % | $ | 691.2 | ||||||||
|
Marketable equity securities,
available-for-sale
|
5.76 | 2.3 | 5.17 | 2.0 | ||||||||||||
|
Marketable equity securities, trading
|
1.61 | 1.9 | 2.18 | 2.1 | ||||||||||||
|
Mortgage loans
|
6.33 | 49.3 | 6.45 | 43.4 | ||||||||||||
|
Policy loans
|
5.91 | 3.3 | 5.88 | 3.4 | ||||||||||||
|
Investments in limited partnerships
|
||||||||||||||||
|
Hedge funds and private equity funds
|
17.87 | 8.6 | (16.72 | ) | (10.8 | ) | ||||||||||
|
Affordable housing(2)
|
(8.65 | ) | (6.9 | ) | (12.40 | ) | (9.1 | ) | ||||||||
|
Other income producing assets(3)
|
1.00 | 4.0 | 3.46 | 10.5 | ||||||||||||
|
Gross investment income before investment expenses
|
5.74 | 843.9 | 5.55 | 732.7 | ||||||||||||
|
Investment expenses
|
(0.10 | ) | (14.5 | ) | (0.11 | ) | (14.7 | ) | ||||||||
|
Net investment income
|
5.64 | % | $ | 829.4 | 5.44 | % | $ | 718.0 | ||||||||
| (1) | Yields are determined based on monthly averages calculated using beginning and end-of-period balances. Yields are based on carrying values except for fixed maturities and equity securities. Yields for fixed maturities are based on amortized cost. Yields for equity securities are based on cost. | |
| (2) | Negative yield from affordable housing investments is offset by positive U.S. federal income tax benefits. | |
| (3) | Includes income from other invested assets, short-term investments and cash and cash equivalents. |
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Table of Contents
The net investment income yield on our investment portfolio
after investment expenses, excluding realized gains (losses),
was 5.64% and 5.44% as of September 30, 2009 and 2008,
respectively. The increase is primarily due to an increase in
the yield on fixed maturities as we invested the
$1.9 billion of cash generated from 2009 sales of fixed
deferred annuities in higher yielding investments. In addition,
the yield on investments in limited partnerships increased as a
result of an increase in the fair value of our hedge funds and
private equity funds in 2009 as compared to declines in the fair
value for the same period in 2008.
|
Year |
Year |
Year |
||||||||||||||||||||||
|
Ended December 31, |
Ended December 31, |
Ended December 31, |
||||||||||||||||||||||
| 2008 | 2007 | 2006 | ||||||||||||||||||||||
| Yield(1) | Amount | Yield(1) | Amount | Yield(1) | Amount | |||||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||||||
|
Types of Investments
|
||||||||||||||||||||||||
|
Fixed maturities,
available-for-sale
|
5.82 | % | $ | 930.7 | 5.74 | % | $ | 911.4 | 5.61 | % | $ | 930.3 | ||||||||||||
|
Marketable equity securities,
available-for-sale
|
6.44 | 3.4 | 3.79 | 5.8 | 4.14 | 6.8 | ||||||||||||||||||
|
Marketable equity securities, trading
|
2.06 | 2.7 | — | — | — | — | ||||||||||||||||||
|
Mortgage loans
|
6.49 | 59.4 | 6.18 | 50.0 | 6.12 | 48.8 | ||||||||||||||||||
|
Policy loans
|
5.89 | 4.5 | 6.07 | 4.7 | 6.07 | 4.9 | ||||||||||||||||||
|
Investments in limited partnerships
|
||||||||||||||||||||||||
|
Hedge funds and private equity funds
|
(28.98 | ) | (24.4 | ) | 9.39 | 7.0 | 8.48 | 4.7 | ||||||||||||||||
|
Affordable housing(2)
|
(12.24 | ) | (12.0 | ) | (8.81 | ) | (7.0 | ) | — | — | ||||||||||||||
|
Other income producing assets(3)
|
2.69 | 11.5 | 6.27 | 20.9 | 4.82 | 13.4 | ||||||||||||||||||
|
Gross investment income before investment expenses
|
5.49 | 975.8 | 5.71 | 992.8 | 5.61 | 1,008.9 | ||||||||||||||||||
|
Investment expenses
|
(0.11 | ) | (19.3 | ) | (0.11 | ) | (19.2 | ) | (0.13 | ) | (24.0 | ) | ||||||||||||
|
Net investment income
|
5.38 | % | $ | 956.5 | 5.60 | % | $ | 973.6 | 5.48 | % | $ | 984.9 | ||||||||||||
| (1) | Yields are determined based on monthly averages calculated using beginning and end-of-period balances. Yields are based on carrying values except for fixed maturities and equity securities. Yields for fixed maturities are based on amortized cost. Yields for equity securities are based on cost. | |
| (2) | Negative yield from affordable housing investments is offset by positive U.S. federal income tax benefits. | |
| (3) | Includes income from other invested assets, short-term investments and cash and cash equivalents. |
The decrease in our net investment yield from 5.60% in 2007 to
5.38% in 2008 is primarily due to declines in the fair value of
hedge funds and private equity funds. This decrease is mainly a
result of equity market declines and volatility in the latter
part of 2008. Yields of our fixed maturities grew due to sales
of fixed maturities in the latter part of 2008 and re-investment
opportunities at higher yields.
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Table of Contents
The following table sets forth the detail of our net realized
gains (losses) before taxes. As the following table indicates,
our gross gains on trading securities significantly increased
and gross losses on trading securities significantly decreased
in the nine months ended September 30, 2009 as compared to
2008 as a result of improved market conditions. The gross
realized gains on sales during 2008 are the result of sales from
our equity security trading portfolio and portfolio management
activity that resulted in lengthening the duration of our fixed
maturities in our Income Annuities investment portfolio.
| Nine Months Ended September 30, | Year Ended December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Gross realized gains on sales:
|
||||||||||||||||||||
|
Fixed maturities
|
$ | 17.0 | $ | 10.2 | $ | 10.3 | $ | 37.1 | $ | 26.8 | ||||||||||
|
Marketable equity securities,
available-for-sale
|
— | — | — | 14.4 | 18.3 | |||||||||||||||
|
Marketable equity securities, trading
|
2.3 | 14.6 | 14.8 | — | — | |||||||||||||||
|
Total gross realized gains on sales
|
19.3 | 24.8 | 25.1 | 51.5 | 45.1 | |||||||||||||||
|
Gross realized losses on sales:
|
||||||||||||||||||||
|
Fixed maturities
|
(14.9 | ) | (6.1 | ) | (7.0 | ) | (15.1 | ) | (18.4 | ) | ||||||||||
|
Marketable equity securities,
available-for-sale
|
— | — | — | (3.5 | ) | (1.4 | ) | |||||||||||||
|
Marketable equity securities, trading
|
(5.3 | ) | (5.6 | ) | (8.5 | ) | — | — | ||||||||||||
|
Total gross realized losses on sales
|
(20.2 | ) | (11.7 | ) | (15.5 | ) | (18.6 | ) | (19.8 | ) | ||||||||||
|
Impairments:
|
||||||||||||||||||||
|
Public fixed maturity securities(1)
|
(42.6 | ) | (25.9 | ) | (31.9 | ) | — | (8.9 | ) | |||||||||||
|
Private fixed maturity securities
|
(4.9 | ) | (3.7 | ) | (7.5 | ) | (0.7 | ) | — | |||||||||||
|
Total credit-related
|
(47.5 | ) | (29.6 | ) | (39.4 | ) | (0.7 | ) | (8.9 | ) | ||||||||||
|
Other(2)
|
(26.2 | ) | (32.1 | ) | (47.0 | ) | (15.5 | ) | (16.8 | ) | ||||||||||
|
Total impairments
|
(73.7 | ) | (61.7 | ) | (86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||||||
|
Gains (losses) on trading securities(3):
|
||||||||||||||||||||
|
Gross gains
|
36.5 | 12.2 | 3.6 | — | — | |||||||||||||||
|
Gross losses
|
(7.9 | ) | (52.4 | ) | (72.8 | ) | — | — | ||||||||||||
|
Total net gains (losses) on trading securities
|
28.6 | (40.2 | ) | (69.2 | ) | — | — | |||||||||||||
|
Other net investment gains (losses)(4):
|
||||||||||||||||||||
|
Other gross gains
|
26.6 | 5.3 | 15.0 | 11.6 | 11.3 | |||||||||||||||
|
Other gross losses
|
(9.6 | ) | (19.8 | ) | (27.0 | ) | (11.5 | ) | (9.2 | ) | ||||||||||
|
Net realized gains (losses) before taxes
|
$ | (29.0 | ) | $ | (103.3 | ) | $ | (158.0 | ) | $ | 16.8 | $ | 1.7 | |||||||
| (1) | Public fixed maturities includes publicly traded securities and highly marketable private placements for which there is an actively traded market. | |
| (2) | As a result of new accounting guidance, beginning January 1, 2009, “other” includes only those impairments for which the Company had the intent to sell the security prior to recovery. Prior to January 1, 2009, under accounting guidance in effect at that time, “other” also included impairments where we did not have the intent and ability to hold the security to recovery. | |
| (3) | As of January 1, 2008, changes in fair value related to certain marketable equity securities are recognized in net realized gains (losses) due to the election of the fair value option. | |
| (4) | Primarily consists of changes in fair value on derivatives instruments, the impact on DAC and deferred sales inducements and gains (losses) on calls and redemptions. |
83
Table of Contents
Impairments for the nine months ended September 30, 2009
were $73.7 million, of which 64.5% were related to credit
concerns of the issuer and 35.5% were due to our intent to sell
the security. We implemented new accounting guidance for
impairments on January 1, 2009 (see
“— Critical Accounting Policies and Estimates and
Recently Issued Accounting Standards”). Credit-related
impairments increased by $17.9 million for the nine months
ended September 30, 2009, compared to the same period last
year, primarily as a result of increased credit concerns,
especially related to issuers of securities in our high yield
portfolio. The amount recognized as credit-related impairments
is determined by management as the difference between a
security’s estimated recovery value and the amortized cost
of the security.
The following table summarizes our five largest aggregate losses
from impairments and remaining holdings, if any, by each
issuer’s industry for the nine months ended
September 30, 2009, which represent $33.8 million, or
45.9%, of total impairments during this period.
|
Nine Months |
||||||||||||
|
Ended |
As of September 30, 2009 | |||||||||||
| September 30, 2009 |
Cost or Amortized |
Fair |
||||||||||
|
Industry
|
Impairment | Cost(1) | Value | |||||||||
| (Dollars in millions) | ||||||||||||
|
Other diversified financial services (public)
|
$ | (14.4 | ) | $ | 20.1 | $ | 18.1 | |||||
|
Publishing (public)
|
(6.7 | ) | — | — | ||||||||
|
Consumer finance (public)
|
(4.3 | ) | 90.6 | 64.1 | ||||||||
|
Broadcast and cable T.V. (public)
|
(4.3 | ) | — | — | ||||||||
|
Specialty chemicals (public)
|
(4.1 | ) | — | — | ||||||||
|
Totals
|
$ | (33.8 | ) | $ | 110.7 | $ | 82.2 | |||||
| (1) | As of September 30, 2009, the cost or amortized cost represents our estimated recovery value, based on our discounted cash flow analysis. |
For the consumer finance industry issuer identified above, we
had $3.6 million in losses on the partial disposition of
our holdings. The remaining holdings primarily represent
non-agency, prime residential mortgage-backed securities, the
amortized cost of which we believe is recoverable.
Impairments for the year ended December 31, 2008 were
$86.4 million, of which 45.6% were related to credit
concerns about the issuer. Impairments increased by
$70.2 million from 2007 to 2008, primarily due to credit
issues, including bankruptcies and corporate security defaults,
and our belief that certain investment declines were
other-than-temporary.
The following table summarizes our five largest aggregate losses
on impairments and remaining holdings, if any, by each
issuer’s industry for the year ended December 31,
2008, which represent $40.6 million, or 47.0%, of the total
impairments during this period. We had no significant losses on
dispositions during this period.
|
Year Ended |
As of December 31, 2008 | |||||||||||
| December 31, 2008 |
Cost or Amortized |
Fair |
||||||||||
|
Industry
|
Impairment | Cost | Value | |||||||||
| (Dollars in millions) | ||||||||||||
|
Paper products (public)
|
$ | (9.6 | ) | $ | 1.1 | $ | 1.1 | |||||
|
FNMA (public)
|
(8.0 | ) | 0.4 | 0.1 | ||||||||
|
Other diversified financial services (public)
|
(7.8 | ) | 6.7 | 4.6 | ||||||||
|
Commercial printing (public)
|
(7.8 | ) | 0.2 | 0.2 | ||||||||
|
Specialized finance (public)
|
(7.4 | ) | 7.0 | 5.1 | ||||||||
|
Totals
|
$ | (40.6 | ) | $ | 15.4 | $ | 11.1 | |||||
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Table of Contents
Fixed
Maturity Securities
Fixed maturities consist principally of publicly traded and
privately placed debt securities, and represented 92.5% and
91.6% of invested assets as of September 30, 2009 and
December 31, 2008, respectively.
The fair value of publicly traded and privately placed fixed
maturities represented 95.3% and 4.7%, respectively, of total
fixed maturities as of September 30, 2009. We invest in
privately placed fixed maturities in an attempt to enhance the
overall value of the portfolio, increase diversification and
obtain higher yields than can ordinarily be obtained with
comparable public market securities.
Fixed
Maturity Securities Credit Quality
The Securities Valuation Office, or SVO, of the NAIC, evaluates
the investments of insurers for regulatory reporting purposes
and assigns fixed maturities to one of the six categories called
“NAIC Designations.” NAIC designations of
“1” or “2” include fixed maturities
considered investment grade, which include securities rated BBB-
or higher by Standard & Poor’s. NAIC designations
of “3” through “6” are referred to as below
investment grade, which include securities rated BB+ or lower by
Standard & Poor’s. As a result of time lags
between the funding of investments, the finalization of legal
documents and the completion of the SVO filing process, the
fixed maturities portfolio generally includes securities that
have not yet been rated by the SVO as of each balance sheet
date. Pending receipt of SVO ratings, the categorization of
these securities by NAIC designation is based on the expected
ratings indicated by internal analysis.
The following table presents our fixed maturities by NAIC
designation and S&P equivalent credit ratings as well as
the percentage, based upon fair value, that each designation
comprises:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||||||||||||
|
Amortized |
Fair |
% of Total |
Amortized |
Fair |
% of Total |
|||||||||||||||||||||
|
NAIC
|
S&P Equivalent
|
Cost | Value | Fair Value | Cost | Value | Fair Value | |||||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||||||||
|
1
|
AAA, AA, A | $ | 10,509.2 | $ | 10,817.9 | 58.4 | % | $ | 9,028.3 | $ | 8,566.3 | 57.5 | % | |||||||||||||
|
2
|
BBB | 6,374.5 | 6,454.5 | 34.8 | 6,385.1 | 5,553.8 | 37.3 | |||||||||||||||||||
| Total investment grade | 16,883.7 | 17,272.4 | 93.2 | 15,413.4 | 14,120.1 | 94.8 | ||||||||||||||||||||
|
3
|
BB | 812.9 | 709.6 | 3.8 | 639.3 | 475.6 | 3.2 | |||||||||||||||||||
|
4
|
B | 348.2 | 292.8 | 1.6 | 313.1 | 216.1 | 1.5 | |||||||||||||||||||
|
5
|
CCC & lower | 256.7 | 206.8 | 1.1 | 158.6 | 73.1 | 0.5 | |||||||||||||||||||
|
6
|
In or near default | 79.7 | 60.7 | 0.3 | 4.0 | 2.7 | 0.0 | |||||||||||||||||||
| Total below investment grade | 1,497.5 | 1,269.9 | 6.8 | 1,115.0 | 767.5 | 5.2 | ||||||||||||||||||||
|
Total
|
$ | 18,381.2 | $ | 18,542.3 | 100.0 | % | $ | 16,528.4 | $ | 14,887.6 | 100.0 | % | ||||||||||||||
As of September 30, 2009 securities with an amortized cost
and fair value of $829.9 million and $850.9 million,
respectively, have no rating from a nationally recognized
securities rating agency. We derived the equivalent S&P
credit quality rating for these securities based on the
securities’ NAIC rating designation.
Below investment grade securities comprised 6.8% and 5.2% of our
fixed maturities portfolio, respectively, as of
September 30, 2009 and December 31, 2008. Most of
these securities were purchased while classified as below
investment grade, as high yield investments. At
September 30, 2009, our below investment grade securities
primarily consisted of corporate securities and residential
mortgage-backed securities (RMBS), which represented 79.6% and
16.9%, respectively, of the fair value of below investment grade
fixed maturities. At December 31, 2008, 97% of the fair
value of our below investment grade securities were corporate
securities.
As of September 30, 2009 and December 31, 2008, the
gross unrealized losses on these securities were
$252.5 million and $352.0 million, respectively, which
included $80.0 million of non-credit related OTTI
85
Table of Contents
recorded in other comprehensive income (OCI) as of
September 30, 2009. As of September 30, 2009,
$167.8 million, or 66.5%, of the gross unrealized losses
were related to corporate securities and $60.7 million, or
24.0%, were related to RMBS. Of the $60.7 million gross
unrealized losses on RMBS, $36.5 million was non-credit
related OTTI recorded through OCI. As of December 31, 2008,
the gross unrealized losses were primarily related to corporate
securities. For the nine months ended September 30, 2009,
we recorded $72.6 million of OTTI in net realized
investment losses related to below investment grade fixed
maturities based on their rating as of September 30, 2009,
of which $56.8 million and $12.1 million were related
to corporate securities and RMBS, respectively. For the year
ended December 31, 2008, we recorded $73.7 million of
OTTI in net realized investment losses related to below
investment grade securities based on their ratings as of
December 31, 2008, of which $65.7 million was related
to corporate securities and no impairments related to RMBS.
We monitor our investments for indicators of possible
credit-related impairments, with a focus on securities that
represent a significant risk of impairment, namely securities
for which the fair value has declined below amortized cost by
20% or more for a period of six months or more or for which we
have concerns about the creditworthiness of the issuer based on
qualitative information. When evaluating a security for possible
impairment, we consider, among other factors, its rating and
evaluate whether the issuer’s circumstances have changed
significantly since acquisition. For each security where
circumstances have changed, we review our current best estimate
of the underlying cash flows relative to our initial estimates
and the amounts necessary for a full recovery of our basis in
the investment. Based on the analyses, an impairment is recorded
if the investment is not deemed recoverable. For securities
where we recorded a credit-related OTTI, the amortized cost as
of September 30, 2009 in the table above represents
management’s estimated recovery value, based on our best
estimate of discounted cash flows for the security. Prior to
2009, securities we recorded as OTTI were written down to their
fair value, which became the security’s amortized cost on
the date of impairment. (See “— Critical
Accounting Policies and Estimates and Recently Issued Accounting
Standards” for a detailed discussion of our impairment
analysis accounting policy and process.) As of
September 30, 2009, we did not have the intent to sell
these securities or consider it more likely than not that we
would be required to sell the securities prior to recovery of
their amortized costs. Furthermore, based upon our cash flow
modeling and the expected continuation of contractually required
principal and interest payments, we considered these securities
to be temporarily impaired as of September 30, 2009.
We had securities with an NAIC 5 designation with a total fair
value of $206.8 million as of September 30, 2009.
These securities had net unrealized losses of
$49.9 million, comprised of gross unrealized losses of
$54.2 million and gross unrealized gains of
$4.3 million. Of the total gross unrealized losses,
$24.8 million were non-credit related losses on securities
that were written down to their estimated recovery values, based
on our best estimate of discounted future cash flows, and
$17.6 million, or 71.0%, of this amount was related to a
single issuer. The remaining gross unrealized losses of
$29.4 million were related to securities for which our
impairment analyses indicated that the losses are temporary. The
issuers of these securities are current on their contractual
payments and our analyses, including cash flow analyses where
appropriate, support the recoverability of amortized cost.
We had securities with an NAIC 6 designation with a total fair
value of $60.7 million as of September 30, 2009, which
included net unrealized losses of $19.0 million. Of these
unrealized losses, $12.1 million, or 63.7%, was from a
single issuer. This issuer is current on its contractual
payments and our analysis of the underlying credit and
management’s best estimates of discounted future cash flows
support the recoverability of the amortized cost.
Certain of our fixed maturities are supported by guarantees from
monoline bond insurers. As of September 30, 2009, fixed
maturities with monoline guarantees had an amortized cost of
$600.2 million and a fair value of $562.1 million,
with gross unrealized losses of $46.4 million. As of
December 31, 2008, fixed maturities with monoline
guarantees had an amortized cost of $602.4 million and a
fair value of $511.4 million, with gross unrealized losses
of $98.8 million. The majority of these securities were
municipal bonds. Of the monoline bond insurers, MBIA represented
the highest concentration, guaranteeing 63.7% and 40.7% of the
fair value at September 30, 2009 and December 31,
2008, respectively. The credit ratings of our fixed maturities
set forth in the table above reflect, where applicable, the
guarantees provided by monoline
86
Table of Contents
bond insurers. The credit ratings of the monoline bond insurers,
including MBIA, have declined over the last two years. Any
further decline may lead to declines in the ratings of certain
of our fixed maturities. As of September 30, 2009, 92.9% of
the fixed maturities supported by guarantees from monoline bond
insurers had investment grade credit ratings, and the overall
credit quality of these securities was an NAIC 2
designation, the S&P equivalent credit rating of BBB.
Excluding the benefits of monoline insurance, the overall credit
quality of these securities remains an NAIC 2 designation.
For municipal bonds, which comprised 69.1% of fixed maturities
supported by monoline guarantees as of September 30, 2009,
the overall credit quality of these securities was an
NAIC 1 designation, the S&P equivalent credit rating
of AAA, AA or A. Excluding the benefits of monoline insurance,
the overall credit quality of these securities remains an
NAIC 1 designation.
Fixed
Maturity Securities and Unrealized Losses by Duration
The following table sets forth unrealized losses by the length
of time for which the underlying
available-for-sale
security has been in an unrealized loss position for consecutive
months.
|
As of September 30, |
As of December 31, |
|||||||||||||||
| 2009 | 2008 | |||||||||||||||
|
Gross |
Gross |
|||||||||||||||
|
Unrealized |
Unrealized |
|||||||||||||||
| Losses | % of Total | Losses | % of Total | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
6-months or less:
|
||||||||||||||||
|
Less than 20%
|
$ | 7.9 | 1.2 | % | $ | 136.4 | 7.3 | % | ||||||||
|
20% or more
|
3.8 | 0.6 | 113.6 | 6.1 | ||||||||||||
| 11.7 | 1.8 | 250.0 | 13.4 | |||||||||||||
|
More than
6-months:
|
||||||||||||||||
|
Less than 20%
|
341.6 | 53.4 | 555.6 | 30.0 | ||||||||||||
|
20% or more
|
286.9 | 44.8 | 1,051.7 | 56.6 | ||||||||||||
| 628.5 | 98.2 | 1,607.3 | 86.6 | |||||||||||||
|
Total
|
$ | 640.2 | 100.0 | % | $ | 1,857.3 | 100.0 | % | ||||||||
As of September 30, 2009, $83.2 million of the total
gross unrealized losses are related to the
“non-credit” portion of OTTI (see
“— Critical Accounting Policies and Estimates and
Recently Issued Accounting Standards” for a detailed
discussion of our impairment policy). We have not recognized the
gross unrealized losses as OTTI, as each security is current on
its contractual payments and our analysis of the underlying
credit and management’s best estimate of discounted cash
flows supported the recovery of the amortized cost of the
security. We believe the recoverable value of these investments
based on expected future cash flows is greater than or equal to
the amortized cost, we do not have the intent to sell the
security and it is more likely than not that we will not be
required to sell the security before recovery of amortized cost.
While the declines in fair value were mainly due to credit
spread widening and increased liquidity discounts, primarily
related to our securities with maturities due after ten years,
the economic environment has shown signs of recovery during the
second and third quarter of 2009.
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Table of Contents
Fixed
Maturity Securities and Unrealized Gains and Losses by Security
Sector
The following table sets forth the fair value of our fixed
maturities by sector, as well as the associated gross unrealized
gains and losses and the percentage of the total fixed
maturities each sector comprises of the total as of the dates
indicated:
| As of September 30, 2009 | ||||||||||||||||||||||||
|
Other-than- |
||||||||||||||||||||||||
|
Cost or |
Gross |
Gross |
% of |
Temporary |
||||||||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
Total Fair |
Impairments |
|||||||||||||||||||
| Cost | Gains | Losses | Value | Value | in AOCI(1) | |||||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||||||
|
Security Sector
|
||||||||||||||||||||||||
|
Corporate Securities:
|
||||||||||||||||||||||||
|
Consumer discretionary
|
$ | 1,096.2 | $ | 43.6 | $ | (38.8 | ) | $ | 1,101.0 | 5.9 | % | $ | (9.0 | ) | ||||||||||
|
Consumer staples
|
1,735.4 | 111.3 | (13.9 | ) | 1,832.8 | 9.9 | (1.4 | ) | ||||||||||||||||
|
Energy
|
642.5 | 30.7 | (6.7 | ) | 666.5 | 3.6 | (0.6 | ) | ||||||||||||||||
|
Financials
|
2,121.9 | 40.1 | (204.5 | ) | 1,957.5 | 10.6 | (8.0 | ) | ||||||||||||||||
|
Health care
|
856.9 | 74.7 | (3.7 | ) | 927.9 | 5.0 | (1.9 | ) | ||||||||||||||||
|
Industrials
|
1,993.9 | 127.2 | (23.7 | ) | 2,097.4 | 11.3 | (1.4 | ) | ||||||||||||||||
|
Information technology
|
343.0 | 31.8 | (0.1 | ) | 374.7 | 2.0 | — | |||||||||||||||||
|
Materials
|
1,018.3 | 36.5 | (57.1 | ) | 997.7 | 5.4 | (12.8 | ) | ||||||||||||||||
|
Telecommunication services
|
596.1 | 26.0 | (15.0 | ) | 607.1 | 3.3 | (1.1 | ) | ||||||||||||||||
|
Utilities
|
1,819.4 | 74.6 | (51.1 | ) | 1,842.9 | 9.9 | (0.5 | ) | ||||||||||||||||
|
Other
|
8.0 | 0.5 | — | 8.5 | — | — | ||||||||||||||||||
|
Total corporate securities
|
12,231.6 | 597.0 | (414.6 | ) | 12,414.0 | 66.9 | (36.7 | ) | ||||||||||||||||
|
U.S. government and agencies
|
42.4 | 3.3 | — | 45.7 | 0.2 | (0.1 | ) | |||||||||||||||||
|
State and political subdivisions
|
518.7 | 3.9 | (37.7 | ) | 484.9 | 2.6 | (1.8 | ) | ||||||||||||||||
|
Foreign governments
|
26.9 | 1.3 | — | 28.2 | 0.2 | — | ||||||||||||||||||
|
Residential mortgage-backed securities:
|
||||||||||||||||||||||||
|
Agency
|
2,878.3 | 131.5 | (0.6 | ) | 3,009.2 | 16.3 | — | |||||||||||||||||
|
Non-agency:
|
||||||||||||||||||||||||
|
Prime
|
472.7 | 0.4 | (77.9 | ) | 395.2 | 2.1 | (28.2 | ) | ||||||||||||||||
|
Alt-A
|
155.0 | 0.1 | (23.2 | ) | 131.9 | 0.7 | (8.3 | ) | ||||||||||||||||
|
Subprime
|
0.3 | — | — | 0.3 | — | — | ||||||||||||||||||
|
Total residential mortgage-backed securities
|
3,506.3 | 132.0 | (101.7 | ) | 3,536.6 | 19.1 | (36.5 | ) | ||||||||||||||||
|
Commercial mortgage-backed securities
|
1,883.7 | 54.6 | (64.9 | ) | 1,873.4 | 10.1 | (0.1 | ) | ||||||||||||||||
|
Other debt obligations
|
171.6 | 9.2 | (21.3 | ) | 159.5 | 0.9 | (8.0 | ) | ||||||||||||||||
|
Total
|
$ | 18,381.2 | $ | 801.3 | $ | (640.2 | ) | $ | 18,542.3 | 100.0 | % | $ | (83.2 | ) | ||||||||||
| (1) | Effective January 1, 2009, we prospectively adopted new Other-Than-Temporary-Impairment (OTTI) accounting guidance, which changed the recognition and measurement of OTTI for debt securities. See “— Critical Accounting Policies and Estimates and Recently Issued Accounting Standards.” |
During the nine months ended September 30, 2009 we
increased our investments in corporate securities with cash
generated from sales, primarily fixed deferred annuities. We
have purchased new issues of investment grade corporate
securities with a focus on increasing yield while retaining
quality.
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Table of Contents
Our fixed maturities holdings are diversified by industry and
issuer. The portfolio does not have significant exposure to any
single issuer. As of September 30, 2009 and
December 31, 2008 the fair value of our combined corporate
securities holdings in the ten issuers in which we had the
greatest exposure was $1,128.4 million and
$901.5 million, or approximately 9.1% and 9.7% of our
corporate securities investments, respectively. Our exposure to
the largest single issuer of corporate securities held at fair
value as of September 30, 2009 and December 31, 2008
was $155.5 million and $149.4 million, which was 1.3%
and 1.6% of our corporate securities investments, respectively.
The following table sets forth the fair value of our fixed
maturities by sector as of December 31, 2008:
| As of December 31, 2008 | ||||||||||||||||||||
|
Cost or |
Gross |
Gross |
% of |
|||||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
Total Fair |
||||||||||||||||
| Cost | Gains | Losses | Value | Value | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Security Sector
|
||||||||||||||||||||
|
Corporate Securities:
|
||||||||||||||||||||
|
Consumer discretionary
|
$ | 891.5 | $ | 2.0 | $ | (153.6 | ) | $ | 739.9 | 5.0 | % | |||||||||
|
Consumer staples
|
1,533.2 | 16.6 | (111.7 | ) | 1,438.1 | 9.7 | ||||||||||||||
|
Energy
|
414.5 | 9.9 | (43.1 | ) | 381.3 | 2.6 | ||||||||||||||
|
Financials
|
2,040.7 | 7.1 | (403.8 | ) | 1,644.0 | 11.0 | ||||||||||||||
|
Health care
|
548.8 | 17.1 | (22.0 | ) | 543.9 | 3.6 | ||||||||||||||
|
Industrials
|
1,523.7 | 16.6 | (136.9 | ) | 1,403.4 | 9.4 | ||||||||||||||
|
Information technology
|
300.6 | 1.3 | (31.8 | ) | 270.1 | 1.8 | ||||||||||||||
|
Materials
|
834.6 | 3.7 | (152.7 | ) | 685.6 | 4.6 | ||||||||||||||
|
Telecommunication services
|
619.7 | 5.2 | (103.5 | ) | 521.4 | 3.5 | ||||||||||||||
|
Utilities
|
1,829.9 | 23.7 | (203.0 | ) | 1,650.6 | 11.1 | ||||||||||||||
|
Other
|
26.9 | 1.9 | (0.6 | ) | 28.2 | 0.2 | ||||||||||||||
|
Total corporate securities
|
10,564.1 | 105.1 | (1,362.7 | ) | 9,306.5 | 62.5 | ||||||||||||||
|
U.S. government and agencies
|
155.5 | 5.2 | (3.9 | ) | 156.8 | 1.1 | ||||||||||||||
|
State and political subdivisions
|
488.8 | 0.9 | (64.8 | ) | 424.9 | 2.8 | ||||||||||||||
|
Foreign governments
|
31.4 | 3.2 | — | 34.6 | 0.2 | |||||||||||||||
|
Residential mortgage-backed securities:
|
||||||||||||||||||||
|
Agency
|
2,412.5 | 84.4 | (0.2 | ) | 2,496.7 | 16.8 | ||||||||||||||
|
Non-agency:
|
||||||||||||||||||||
|
Prime
|
570.9 | 0.2 | (97.8 | ) | 473.3 | 3.2 | ||||||||||||||
|
Alt-A
|
191.8 | — | (36.3 | ) | 155.5 | 1.0 | ||||||||||||||
|
Subprime
|
0.9 | — | (0.1 | ) | 0.8 | 0.0 | ||||||||||||||
|
Total residential mortgage-backed securities
|
3,176.1 | 84.6 | (134.4 | ) | 3,126.3 | 21.0 | ||||||||||||||
|
Commercial mortgage-backed securities
|
1,912.7 | 17.5 | (255.2 | ) | 1,675.0 | 11.3 | ||||||||||||||
|
Other debt obligations
|
199.8 | — | (36.3 | ) | 163.5 | 1.1 | ||||||||||||||
|
Total
|
$ | 16,528.4 | $ | 216.5 | $ | (1,857.3 | ) | $ | 14,887.6 | 100.0 | % | |||||||||
89
Table of Contents
Fixed
Maturity Securities by Contractual Maturity Date
The following table sets forth the amortized cost and fair value
of our fixed maturities by contractual maturity dates as of the
dates indicated:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
|
Years to Maturity
|
Amortized Cost | Fair Value | Amortized Cost | Fair Value | ||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Due in one year or less
|
$ | 430.2 | $ | 435.2 | $ | 384.9 | $ | 379.4 | ||||||||
|
Due after one year through five years
|
2,941.9 | 3,046.0 | 2,573.2 | 2,382.7 | ||||||||||||
|
Due after five years through ten years
|
4,259.7 | 4,445.9 | 2,967.4 | 2,609.9 | ||||||||||||
|
Due after ten years
|
5,187.8 | 5,045.7 | 5,314.3 | 4,550.8 | ||||||||||||
|
Residential mortgage-backed securities
|
3,506.3 | 3,536.6 | 3,176.1 | 3,126.3 | ||||||||||||
|
Commercial mortgage-backed securities
|
1,883.7 | 1,873.4 | 1,912.7 | 1,675.0 | ||||||||||||
|
Other debt obligations(1)
|
171.6 | 159.5 | 199.8 | 163.5 | ||||||||||||
|
Total
|
$ | 18,381.2 | $ | 18,542.3 | $ | 16,528.4 | $ | 14,887.6 | ||||||||
| (1) | Other debt obligations includes $41.4 million and $30.5 million of amortized cost and fair value, respectively, of collateralized debt obligations at September 30, 2009. At December 31, 2008, collateralized debt obligations were recorded in the ten years or greater category, with an amortized cost and fair value of $20.1 million and $6.3 million, respectively. |
A large portion of our portfolio is due after ten years. Fixed
maturities in this maturity category primarily back our long
duration reserves in our Income Annuities segment, which can
exceed a period of 30 years. The majority of the unrealized
losses on our investment portfolio as of September 30, 2009
and December 31, 2008 related to these longer duration
assets, which are more sensitive to interest rate fluctuations
and credit spreads.
Residential
Mortgage-Backed Securities (RMBS)
We purchase RMBS to diversify the portfolio risk from primarily
corporate credit risk to a mix of credit and cash flow risk. We
classify our investments in RMBS as agency, prime, Alt-A and
subprime. Agency RMBS are guaranteed or otherwise supported by
the Federal National Mortgage Association, the Federal Home Loan
Mortgage Corporation or the Government National Mortgage
Association. Prime RMBS are loans to the most credit-worthy
customers with high quality credit profiles.
The following table sets forth the fair value of the
Company’s investment in agency, prime, Alt-A and subprime
RMBS and the percentage of total invested assets they represent:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
|
% of Total |
% of Total |
|||||||||||||||
| Fair Value | Invested Assets | Fair Value | Invested Assets | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Agency
|
$ | 3,009.2 | 15.0 | % | $ | 2,496.7 | 15.4 | % | ||||||||
|
Non-agency:
|
||||||||||||||||
|
Prime
|
395.2 | 2.0 | 473.3 | 2.9 | ||||||||||||
|
Alt-A
|
131.9 | 0.6 | 155.5 | 1.0 | ||||||||||||
|
Subprime
|
0.3 | — | 0.8 | — | ||||||||||||
|
Subtotal non-agency
|
527.4 | 2.6 | 629.6 | 3.9 | ||||||||||||
|
Total
|
$ | 3,536.6 | 17.6 | % | $ | 3,126.3 | 19.3 | % | ||||||||
The majority of our RMBS investments are AAA rated. As of
September 30, 2009, agency represented 85.1% of our RMBS
holdings and we had nominal investments in subprime securities.
We classified $131.9 million of securities as Alt-A because
we viewed each security to have overall collateral
90
Table of Contents
credit quality between prime and subprime, based on a review of
the characteristics of their underlying mortgage loan pools,
such as credit scores and financial ratios. Of the total Alt-A
securities, $76.6 million, or 58.1%, had an S&P
equivalent credit rating of AAA as of September 30, 2009.
The following table sets forth the amortized cost of our
non-agency RMBS by credit quality and year of origination
(vintage). There were eight securities totaling
$102.5 million that were rated below investment grade by
Moody’s, S&P or Fitch, while the others rated them
investment grade.
| As of September 30, 2009 | ||||||||||||||||||||||||||||
| Highest Rating Agency Rating | ||||||||||||||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||||||||||
|
Total |
As of |
|||||||||||||||||||||||||||
|
BB and |
Amortized |
December 31, |
||||||||||||||||||||||||||
|
Vintage
|
AAA | AA | A | BBB | Below | Cost | 2008 | |||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | ||||||||||||||
|
2008
|
— | — | — | — | — | — | — | |||||||||||||||||||||
|
2007
|
17.4 | — | — | — | 83.7 | 101.1 | 137.0 | |||||||||||||||||||||
|
2006
|
0.6 | 6.5 | 22.4 | 33.0 | 126.6 | 189.1 | 269.3 | |||||||||||||||||||||
|
2005
|
12.9 | 10.8 | 24.6 | 68.3 | — | 116.6 | 126.4 | |||||||||||||||||||||
|
2004 & prior
|
220.5 | — | — | — | 0.7 | 221.2 | 230.9 | |||||||||||||||||||||
|
Total
|
$ | 251.4 | $ | 17.3 | $ | 47.0 | $ | 101.3 | $ | 211.0 | $ | 628.0 | $ | 763.6 | ||||||||||||||
|
% of cost
|
40.0 | % | 2.8 | % | 7.5 | % | 16.1 | % | 33.6 | % | 100.0 | % | ||||||||||||||||
The following table sets forth the fair value of our non-agency
RMBS by credit quality and year of origination (vintage):
| As of September 30, 2009 | ||||||||||||||||||||||||||||
| Highest Rating Agency Rating | ||||||||||||||||||||||||||||
| (Dollars in millions) |
As of |
|||||||||||||||||||||||||||
|
BB and |
Total Fair |
December 31, |
||||||||||||||||||||||||||
|
Vintage
|
AAA | AA | A | BBB | Below | Value | 2008 | |||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | ||||||||||||||
|
2008
|
— | — | — | — | — | — | — | |||||||||||||||||||||
|
2007
|
14.9 | — | — | — | 72.1 | 87.0 | 116.7 | |||||||||||||||||||||
|
2006
|
0.6 | 6.2 | 21.5 | 29.5 | 92.9 | 150.7 | 220.3 | |||||||||||||||||||||
|
2005
|
8.1 | 10.4 | 18.6 | 52.1 | — | 89.2 | 98.5 | |||||||||||||||||||||
|
2004 & prior
|
199.8 | — | — | — | 0.7 | 200.5 | 194.1 | |||||||||||||||||||||
|
Total
|
$ | 223.4 | $ | 16.6 | $ | 40.1 | $ | 81.6 | $ | 165.7 | $ | 527.4 | $ | 629.6 | ||||||||||||||
|
% of fair value
|
42.4 | % | 3.1 | % | 7.6 | % | 15.5 | % | 31.4 | % | 100.0 | % | ||||||||||||||||
As of September 30, 2009 and December 31, 2008, 75% of
our non-agency RMBS are prime. As of September 30, 2009 and
December 31, 2008, 56% and 64% have super senior
subordination, respectively.
On a fair value basis, our Alt-A portfolio was 88% fixed rate
collateral and 12% hybrid adjustable rate mortgages, or ARM,
with no exposure to option ARM mortgages. Generally, fixed rate
mortgages have performed better than both option ARMs and hybrid
ARMs in the current economic environment.
As of September 30, 2009, our Alt-A, prime and total
non-agency RMBS had an estimated weighted- average credit
enhancement of 14.5%, 8.3% and 9.9%, respectively. Credit
enhancement refers to the weighted-average percentage of the
outstanding capital structure that is subordinate in the
priority of cash flows and absorbs losses first.
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Table of Contents
Commercial
Mortgage-Backed Securities (CMBS)
The following table sets forth the fair value of our investment
in CMBS and the percentage of total invested assets they
represent:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
|
% of Total |
% of Total |
|||||||||||||||
| Fair Value | Invested Assets | Fair Value | Invested Assets | |||||||||||||
|
Agency
|
$ | 442.5 | 2.2 | % | $ | 434.9 | 2.7 | % | ||||||||
|
Non-agency
|
1,430.9 | 7.1 | 1,240.1 | 7.6 | ||||||||||||
|
Total
|
$ | 1,873.4 | 9.3 | % | $ | 1,675.0 | 10.3 | % | ||||||||
We purchase CMBS to diversify the portfolio risk from primarily
corporate credit risk to a mix of credit and cash flow risk.
There have been disruptions in the CMBS market due to weakness
in commercial real estate market fundamentals and reduced
underwriting standards by some originators of commercial
mortgage loans within the more recent vintage years (2006 and
later). This has increased market belief that default rates will
increase, reduced market liquidity and availability of capital,
and increased spreads and the repricing of risk. As of
September 30, 2009, on an amortized cost basis, 98.6% of
our CMBS were rated AAA, 0.5% were rated A and 0.9% were rated
BB and below.
The following table sets forth the amortized cost of our
non-agency CMBS by credit quality and year of origination
(vintage). There were five securities having a fair value of
$93.2 million and an amortized cost of $83.4 million
that were rated A by S&P, while Moody’s and Fitch
rated them AAA.
| As of September 30, 2009 | ||||||||||||||||||||||||||||
| Highest Rating Agency Rating | ||||||||||||||||||||||||||||
| (Dollars in millions) |
Total |
As of |
||||||||||||||||||||||||||
|
BB and |
Amortized |
December 31, |
||||||||||||||||||||||||||
|
Vintage
|
AAA | AA | A | BBB | Below | Cost | 2008 | |||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | ||||||||||||||
|
2008
|
67.8 | — | — | — | — | 67.8 | 67.8 | |||||||||||||||||||||
|
2007
|
511.3 | — | — | — | 1.3 | 512.6 | 504.4 | |||||||||||||||||||||
|
2006
|
135.4 | — | — | — | 12.3 | 147.7 | 128.3 | |||||||||||||||||||||
|
2005
|
343.5 | — | — | — | — | 343.5 | 343.7 | |||||||||||||||||||||
|
2004 & prior
|
381.6 | — | 7.4 | — | — | 389.0 | 445.9 | |||||||||||||||||||||
|
Total
|
$ | 1,439.6 | $ | — | $ | 7.4 | $ | — | $ | 13.6 | $ | 1,460.6 | $ | 1,490.1 | ||||||||||||||
The following tables set forth the fair value of our non-agency
CMBS by credit quality and year of origination (vintage):
| As of September 30, 2009 | ||||||||||||||||||||||||||||
| Highest Rating Agency Rating | ||||||||||||||||||||||||||||
| (Dollars in millions) |
As of |
|||||||||||||||||||||||||||
|
BB and |
Total Fair |
December 31, |
||||||||||||||||||||||||||
|
Vintage
|
AAA | AA | A | BBB | Below | Value | 2008 | |||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | ||||||||||||||
|
2008
|
59.3 | — | — | — | — | 59.3 | 54.7 | |||||||||||||||||||||
|
2007
|
491.1 | — | — | — | 1.2 | 492.3 | 400.8 | |||||||||||||||||||||
|
2006
|
131.3 | — | — | — | 8.6 | 139.9 | 102.2 | |||||||||||||||||||||
|
2005
|
349.2 | — | — | — | — | 349.2 | 284.4 | |||||||||||||||||||||
|
2004 & prior
|
384.2 | — | 6.0 | — | — | 390.2 | 398.0 | |||||||||||||||||||||
|
Total
|
$ | 1,415.1 | $ | — | $ | 6.0 | $ | — | $ | 9.8 | $ | 1,430.9 | $ | 1,240.1 | ||||||||||||||
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Table of Contents
U.S. CMBS securities have historically utilized a
senior/subordinate credit structure to allocate cash flows and
losses, which includes super-senior, mezzanine and junior AAA
tranches. The credit enhancement on the most senior tranche
(super-senior) is 30%. The mezzanine AAAs typically have 20%
credit enhancement and the junior AAAs generally have 14% credit
enhancement. Credit enhancement refers to the weighted-average
percentage of outstanding capital structure that is subordinate
in the priority of cash flows and absorbs losses first. Credit
enhancement does not include any equity interest or principal in
excess of outstanding debt. The super senior class has priority
over the mezzanine and junior classes to all principal and
interest cash flows and will not experience any loss of
principal until both the entire mezzanine and junior tranches
are written down to zero. We believe this additional credit
enhancement is significant in a deep real estate downturn during
which expected losses increase substantially.
The following tables set forth the amortized cost of our AAA
non-agency CMBS by type and year of origination (vintage):
| As of September 30, 2009 | |||||||||||||||||||||||||||||||
| (Dollars in millions) | |||||||||||||||||||||||||||||||
| Super Senior (Post 2004) | Other Structures (2005 and Prior) |
Total AAA |
|||||||||||||||||||||||||||||
|
Securities at |
|||||||||||||||||||||||||||||||
|
Other |
Amortized |
||||||||||||||||||||||||||||||
|
Vintage
|
Super Senior | Mezzanine | Junior | Other Senior | Subordinate | Other | Cost | ||||||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | |||||||||||||||||
|
2008
|
67.8 | — | — | — | — | — | 67.8 | ||||||||||||||||||||||||
|
2007
|
511.3 | — | — | — | — | — | 511.3 | ||||||||||||||||||||||||
|
2006
|
135.4 | — | — | — | — | — | 135.4 | ||||||||||||||||||||||||
|
2005
|
163.5 | 32.6 | — | 135.2 | — | 12.3 | 343.6 | ||||||||||||||||||||||||
|
2004 & prior
|
— | — | — | 312.2 | 48.9 | 20.4 | 381.5 | ||||||||||||||||||||||||
|
Total
|
$ | 878.0 | $ | 32.6 | $ | — | $ | 447.4 | $ | 48.9 | $ | 32.7 | $ | 1,439.6 | |||||||||||||||||
| As of December 31, 2008 | |||||||||||||||||||||||||||||||
| (Dollars in millions) | |||||||||||||||||||||||||||||||
| Super Senior (Post 2004) | Other Structures (2005 and Prior) |
Total AAA |
|||||||||||||||||||||||||||||
|
Securities at |
|||||||||||||||||||||||||||||||
|
Other |
Amortized |
||||||||||||||||||||||||||||||
|
Vintage
|
Super Senior | Mezzanine | Junior | Other Senior | Subordinate | Other | Cost | ||||||||||||||||||||||||
|
2009
|
$ | — | $ | — | $ | — | $ | — | $ | — | $ | — | $ | — | |||||||||||||||||
|
2008
|
67.8 | — | — | — | — | — | 67.8 | ||||||||||||||||||||||||
|
2007
|
503.0 | — | — | — | — | — | 503.0 | ||||||||||||||||||||||||
|
2006
|
116.1 | — | — | — | — | — | 116.1 | ||||||||||||||||||||||||
|
2005
|
163.6 | 32.6 | — | 135.2 | — | 12.3 | 343.7 | ||||||||||||||||||||||||
|
2004 & prior
|
— | — | — | 349.1 | 58.6 | 25.8 | 433.5 | ||||||||||||||||||||||||
|
Total
|
$ | 850.5 | $ | 32.6 | $ | — | $ | 484.3 | $ | 58.6 | $ | 38.1 | $ | 1,464.1 | |||||||||||||||||
As the tables above indicate, our CMBS holdings are
predominately in the most senior tranche of the structure type.
As of September 30, 2009, on an amortized cost basis, 92.1%
of our AAA-rated CMBS were in the most senior tranche. As of
September 30, 2009, our CMBS holdings had a
weighted-average estimated credit enhancement of 27.6%. Adjusted
for defeased loans, which are loans whose cash flows have been
replaced by U.S. Treasury securities, the weighted-average
credit enhancement of our CMBS as of September 30, 2009 was
30.8%.
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Table of Contents
Asset-Backed
Securities
The following table provides the amortized cost and fair value
of our asset-backed securities, by underlying collateral type,
as of September 30, 2009 and December 31, 2008. We are
not currently purchasing these types of securities.
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
| Amortized Cost | Fair Value | Amortized Cost | Fair Value | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Other asset-backed securities:
|
||||||||||||||||
|
Auto
|
$ | 12.4 | $ | 12.9 | $ | 13.4 | $ | 12.2 | ||||||||
|
Credit cards
|
68.0 | 74.2 | 105.0 | 97.6 | ||||||||||||
|
Franchise
|
13.7 | 9.7 | 17.6 | 13.0 | ||||||||||||
|
Manufactured homes
|
19.3 | 15.2 | 20.8 | 13.6 | ||||||||||||
|
Utility
|
10.9 | 11.9 | 16.4 | 15.8 | ||||||||||||
|
Other
|
5.9 | 5.0 | 6.5 | 5.0 | ||||||||||||
|
Total other asset-backed securities
|
$ | 130.2 | $ | 128.9 | $ | 179.7 | $ | 157.2 | ||||||||
Return on
Equity-Like Investments
Prospector manages our portfolio of equity-like investments,
including publicly traded common stock and convertible
securities. The following table compares our total return to the
benchmark S&P 500 Index for the nine months ended
September 30, 2009, and for the years ended
December 31, 2008, 2007 and 2006. We believe that these
equity and equity-like investments are suitable for funding
certain long duration liabilities in our Income Annuities
segment. See “Business — Investments —
Portfolio Managers” for further information regarding
Prospector.
|
Nine Months Ended |
||||||||||||||||
| September 30, | Year Ended December 31, | |||||||||||||||
| 2009 | 2008 | 2007 | 2006 | |||||||||||||
|
Public equity
|
25.2 | % | (30.6 | )% | 10.2 | % | 26.1 | % | ||||||||
|
S&P 500 Index (total return)
|
19.3 | (37.0 | ) | 5.5 | 15.8 | |||||||||||
|
Difference
|
5.9 | % | 6.4 | % | 4.7 | % | 10.3 | % | ||||||||
Mortgage
Loans
Our mortgage loan department originates new commercial mortgages
and manages our existing commercial mortgage loan portfolio. The
commercial mortgage holdings are secured by first-mortgage liens
on income-producing commercial real estate, primarily in the
retail, industrial and office building sectors. All loans are
underwritten consistently to our standards based on
loan-to-value
ratios and debt service coverage based on income and detailed
market, property and borrower analysis using our long-term
experience in commercial mortgage lending. Most loans have
personal guarantees and are inspected and evaluated annually. We
diversify our mortgage loans by geographic region, loan size and
scheduled maturities. Mortgage loans are reported net of an
allowance for losses and include a PGAAP adjustment.
As of September 30, 2009, 80.2% of our total mortgage loans
were under $5 million and our average loan balance was
$1.8 million.
Composition
of Mortgage Loans
The stress experienced in the U.S. financial markets and
unfavorable credit market conditions led to a decrease in
overall liquidity and availability of capital in the commercial
mortgage loan market, which has led to greater opportunities for
more selective loan originations. While we have begun to observe
some weakness in commercial real estate fundamentals, we have
only one non-performing loan in our commercial mortgage
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Table of Contents
loan portfolio during the nine months ended September 30,
2009. We have experienced no other delinquencies or
non-performing loans in the years since the Acquisition.
The following table sets forth the carrying value of our
investments in commercial mortgage loans by geographic region:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
| Carrying Value | % of Total | Carrying Value | % of Total | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Region:
|
||||||||||||||||
|
California
|
$ | 322.7 | 29.4 | % | $ | 265.3 | 26.8 | % | ||||||||
|
Washington
|
219.5 | 20.0 | 211.2 | 21.3 | ||||||||||||
|
Texas
|
120.5 | 11.0 | 101.2 | 10.2 | ||||||||||||
|
Oregon
|
67.5 | 6.1 | 65.8 | 6.7 | ||||||||||||
|
Colorado
|
45.1 | 4.1 | 46.8 | 4.7 | ||||||||||||
|
Arizona
|
37.4 | 3.4 | 31.9 | 3.2 | ||||||||||||
|
Minnesota
|
30.7 | 2.8 | 31.8 | 3.2 | ||||||||||||
|
Other
|
254.6 | 23.2 | 235.5 | 23.9 | ||||||||||||
|
Total
|
$ | 1,098.0 | 100.0 | % | $ | 989.5 | 100.0 | % | ||||||||
The following table sets forth the carrying value of our
investments in commercial mortgage loans by property type:
| As of September 30, 2009 | As of December 31, 2008 | |||||||||||||||
| Carrying Value | % of Total | Carrying Value | % of Total | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Property Type:
|
||||||||||||||||
|
Shopping Centers and Retail
|
$ | 434.5 | 39.6 | % | $ | 390.7 | 39.5 | % | ||||||||
|
Industrial
|
325.9 | 29.7 | 309.2 | 31.3 | ||||||||||||
|
Office Buildings
|
296.3 | 27.0 | 248.3 | 25.1 | ||||||||||||
|
Multi-Family
|
26.3 | 2.4 | 26.1 | 2.6 | ||||||||||||
|
Other
|
15.0 | 1.3 | 15.2 | 1.5 | ||||||||||||
|
Total
|
$ | 1,098.0 | 100.0 | % | $ | 989.5 | 100.0 | % | ||||||||
The following table sets forth the
loan-to-value
ratios for our mortgage loan portfolio:
|
As of |
||||||||
|
September 30, |
% of |
|||||||
|
Loan-to-Value Ratio
|
2009 | Portfolio | ||||||
| (Dollars in millions) | ||||||||
|
< or = 50%
|
$ | 427.4 | 38.9 | % | ||||
|
51% – 60%
|
294.7 | 26.9 | ||||||
|
61% – 70%
|
194.6 | 17.7 | ||||||
|
71% – 75%
|
67.3 | 6.1 | ||||||
|
76% – 80%
|
16.8 | 1.6 | ||||||
|
81% – 100%
|
93.6 | 8.5 | ||||||
|
> 100%
|
3.6 | 0.3 | ||||||
| $ | 1,098.0 | 100.0 | % | |||||
We use the
loan-to-value
ratio as our primary metric to assess the quality of our
mortgage loans. The
loan-to-value
ratio, which is expressed as a percentage, compares the amount
of the loan to the fair value of the underlying property
collateralizing the loan.
Loan-to-value
ratios greater than 100% indicate that the loan
95
Table of Contents
amount is greater than the collateral value. A smaller
loan-to-value
ratio generally indicates a higher quality loan. As of
September 30, 2009 and December 31, 2008, our mortgage
loan portfolio had weighted-average
loan-to-value
ratios of 53.6% and 50.7%, respectively. The values used in
calculating these
loan-to-value
ratios are developed as part of our annual review of the
mortgage loan portfolio, which includes an internal evaluation
of the underlying collateral value.
For loans originated in the nine months ended September 30,
2009, 45.9% had a
loan-to-value
ratio of 50% or less, and no loans had a
loan-to-value
ratio of more than 70%. For loans originated during the year
ended December 31, 2008, 35.3% had a
loan-to-value
ratio of 50% or less, and no loans had a
loan-to-value
ratio of more than 75%.
Maturity
Date of Mortgage Loans
The following table sets forth our mortgage loans by contractual
maturity date:
|
As of |
As of |
|||||||||||||||
|
September 30, |
December 31, |
|||||||||||||||
| 2009 | 2008 | |||||||||||||||
|
Years to Maturity
|
Carrying Value | % of Total | Carrying Value | % of Total | ||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Due in one year or less
|
$ | 4.7 | 0.4 | % | $ | 5.0 | 0.5 | % | ||||||||
|
Due after one year through five years
|
96.2 | 8.8 | 78.8 | 8.0 | ||||||||||||
|
Due after five years through ten years
|
495.6 | 45.1 | 391.9 | 39.6 | ||||||||||||
|
Due after ten years
|
501.5 | 45.7 | 513.8 | 51.9 | ||||||||||||
|
Total
|
$ | 1,098.0 | 100.0 | % | $ | 989.5 | 100.0 | % | ||||||||
Mortgage
Loan Quality
Our allowance for losses on mortgage loans provides for the risk
of credit loss inherent in the lending process. The allowance
includes a portfolio reserve for probable incurred but not
specifically identified losses and loan specific reserves for
non-performing loans. We define non-performing loans as loans
for which it is probable that amounts due according to the terms
of the loan agreement will not be collected. The portfolio
reserve for incurred but not specifically identified losses
considers our past loan experience and the current credit
composition of the portfolio, and takes into consideration
market experience. We evaluate the allowance for losses on
mortgage loans as of each reporting period and record
adjustments when appropriate.
Our allowance for losses on mortgage loans was $6.1 million
and $5.0 million as of September 30, 2009 and
December 31, 2008, respectively. One loan was classified as
non-performing as of September 30, 2009, and a specific
reserve of $0.6 million was established.
Investments
in Limited Partnerships — Affordable Housing
Investments
We invest in tax-advantaged federal affordable housing
investments through limited liability partnerships. These
affordable housing investments are typically 15-year investments
that provide tax credits in years one through ten. As of
September 30, 2009, we were invested in seven limited
partnership interests related to the federal affordable housing
projects and other various state tax credit funds. We have
unconditionally committed to provide capital contributions
totaling approximately $115.4 million, of which the
unfunded portion of $44.2 million is expected to be
contributed over the next three years. These investments are
accounted for under the equity method and are recorded at
amortized cost in investments in limited partnerships, with the
present value of unfunded contributions recorded in other
liabilities.
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Table of Contents
Cumulative capital contributions of $71.2 million were paid
as of September 30, 2009, with the remaining expected cash
capital contributions payable as follows:
|
Expected Capital |
||||
| Contributions | ||||
| (Dollars in millions) | ||||
|
Remainder of 2009
|
$ | 4.2 | ||
|
2010
|
35.9 | |||
|
2011
|
2.2 | |||
|
2012
|
1.9 | |||
|
Total expected future capital contribution
|
$ | 44.2 | ||
Although these investments decrease our net investment income
over time on a pre-tax basis, they provide us with significant
tax benefits.
The following table provides detail on the impact to net income
of the amortization and the tax credits related to these
investments:
|
Nine Months Ended |
||||||||||||||||||||
| September 30, | Year Ended December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Amortization related to affordable housing investments, net of
tax benefit
|
$ | (4.5 | ) | $ | (5.9 | ) | $ | (7.8 | ) | $ | (4.6 | ) | $ | (0.9 | ) | |||||
|
Affordable housing tax credits
|
7.2 | 6.4 | 8.3 | 4.5 | 1.0 | |||||||||||||||
|
Impact to net income
|
$ | 2.7 | $ | 0.5 | $ | 0.5 | $ | (0.1 | ) | $ | 0.1 | |||||||||
The following table provides the future estimated impact to net
income:
|
Impact to Net |
||||
| Income (Net of Tax) | ||||
| (Dollars in millions) | ||||
|
Remainder of 2009
|
$ | — | ||
|
2010
|
5.1 | |||
|
2011
|
6.2 | |||
|
2012 and beyond
|
17.0 | |||
|
Estimated impact to net income (net of taxes)
|
$ | 28.3 | ||
Financial
Strength Ratings
Rating organizations continually review the financial
performance and condition of most insurers and provide financial
strength ratings based on a company’s operating performance
and ability to meet obligations to policyholders. Ratings
provide both industry participants and insurance consumers
meaningful information on specific insurance companies and are
an important factor in establishing the competitive position of
insurance companies. In addition, ratings are important to
maintaining public confidence in us and our ability to market
our products.
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Table of Contents
Symetra Financial Corporation and our principal life insurance
subsidiaries, Symetra Life Insurance Company and First Symetra
National Life Insurance Company of New York, are rated by
A.M. Best, S&P, Moody’s and Fitch as follows as
of September 30, 2009:
| Financial Strength Ratings | ||||||||||||||||
| A.M. Best | S&P | Moody’s | Fitch | |||||||||||||
|
Financial Strength Rating
|
||||||||||||||||
|
Symetra Life Insurance Company
|
A | A | A3 | A+ | ||||||||||||
|
First Symetra National Life Insurance Company of New York
|
A | A | NR* | A+ | ||||||||||||
|
Issuer Credit/Default Ratings
|
||||||||||||||||
|
Symetra Financial Corporation
|
bbb+ | BBB | Baa3 | ** | A- | |||||||||||
|
Symetra Life Insurance Company
|
a+ | A | NR* | NR* | ||||||||||||
|
First Symetra National Life Insurance Company of New York
|
a+ | A | NR* | NR* | ||||||||||||
| * | “NR” indicates not rated | |
| ** | Represents the senior debt rating. |
A.M. Best states that its “A” (Excellent)
financial strength rating is assigned to those companies that
have, in its opinion, an excellent ability to meet their ongoing
obligations to policyholders. The “A” (Excellent) is
the third highest of 16 ratings assigned by A.M. Best,
which range from “A++” to “S.”
A.M. Best describes its “a” issuer credit rating
for insurers as “excellent,” assigned to those
companies that have, in its opinion, a strong ability to meet
the terms of their ongoing senior financial obligations. Its
“bbb” issuer credit rating is described as
“good,” assigned to those companies that have, in its
opinion, an adequate ability to meet the terms of their
obligations but are more susceptible to changes in economic or
other conditions. A.M. Best issuer credit ratings range
from “aaa” (exceptional) to “rs” (regulatory
supervision/liquidation) and may be enhanced with a
“+” (plus) or “−” (minus) to
indicate whether credit quality is near the top or bottom of a
category.
Symetra Life Insurance Company and First Symetra National Life
Insurance Company of New York’s Financial Size Category, or
FSC, rankings, as determined by A.M. Best, are both XIII,
the third highest of 15. A.M. Best indicates that the FSC
is designed to provide an indicator of the size of a company in
terms of its statutory surplus and related accounts.
Standard & Poor’s states that an insurer with a
financial strength rating of “A” (Strong) has strong
financial security characteristics that outweigh any
vulnerabilities, and is highly likely to have the ability to
meet financial commitments, but is somewhat more likely to be
affected by adverse business conditions than are insurers with
higher ratings. The “A” range is the third highest of
the four ratings ranges that meet these criteria, and also is
the third highest of nine financial strength ratings ranges
assigned by S&P, which range from “AAA” to
“R.” A plus (+) or minus (-) shows relative standing
in a rating category. Accordingly, the “A” rating is
the sixth highest of S&P’s 21 ratings categories.
S&P describes companies assigned an “A” issuer
credit rating as having a strong capacity to meet financial
commitments, but somewhat more susceptible to the adverse
effects of changes in circumstances and economic conditions than
higher-rated companies. Companies assigned a “BBB”
issuer credit rating have adequate capacity to meet financial
commitments, but adverse economic conditions are more likely to
lead to a weakened capacity to meet such commitments. S&P
issuer credit ratings range from “AAA” (extremely
strong) to “D,” indicating default.
Moody’s Investors Service states that insurance companies
rated “A3” (Good) offer good financial security.
However, elements may be present that suggest a susceptibility
to impairment sometime in the future. The “A” range is
the third highest of nine financial strength rating ranges
assigned by Moody’s which range from “Aaa” to
“C.” Numeric modifiers are used to refer to the
ranking within the group, with “1” being the highest
and “3” being the lowest. Accordingly, the
“A3” rating is the seventh highest of Moody’s 21
ratings categories. Moody’s credit rating is assigned to
our senior debt. A rating of “Baa” is defined as
subject to moderate credit risk, considered medium-grade, and
may possess certain speculative characteristics.
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Fitch states that insurance companies with a financial strength
rating of “A+” (Strong) are viewed as possessing
strong capacity to meet policyholder and contract obligations.
Risk factors are moderate, and the impact of any adverse
business and economic factors is expected to be small. The
“A” rating category is the third highest of eight
financial strength categories, which range from “AAA”
to “D.” The symbol (+) or (-) may be appended to a
rating to indicate the relative position of a credit within a
rating category. These suffixes are not added to ratings in the
“AAA” category or to ratings below the “CCC”
category. Accordingly, the “A+” rating is the fifth
highest of Fitch’s 24 financial strength ratings
categories. Fitch describes its “A-” issuer default
rating as “high credit quality,” which denotes an
expectation of low default risk, but may be more vulnerable to
adverse business or economic conditions than higher ratings.
Fitch issuer default ratings range from “AAA” (highest
credit quality) to “D” (default).
A.M. Best, S&P, Moody’s and Fitch review their
ratings periodically and we cannot assure you that we will
maintain our current ratings in the future. Other agencies may
rate Symetra or our insurance subsidiaries on a solicited or
unsolicited basis.
The A.M. Best, S&P, Moody’s and Fitch ratings
included are not designed to be, and do not serve as, measures
of protection or valuation offered to investors in this
offering. These financial strength ratings should not be relied
on with respect to making an investment in our securities.
Liquidity
and Capital Resources
We conduct all our operations through our operating
subsidiaries. Dividends from our subsidiaries and permitted
payments of our tax sharing arrangements with our subsidiaries
are Symetra’s principal sources of cash to pay stockholder
dividends and meet Symetra’s obligations, including
payments of principal and interest on notes payable.
Our primary uses of funds at our holding company level include
payment of general operating expenses, payment of debt and other
expenses related to holding company debt and payment of
dividends to our stockholders. The declaration and payment of
future dividends to holders of our common stock will be at the
discretion of our board of directors.
Starting in late 2007, the global financial markets experienced
unprecedented disruption, adversely affecting the business
environment in general, as well as financial services companies
in particular. This disruption increased during the second half
of 2008. In managing through these challenging market
conditions, we benefit from the strength of our management
philosophy, diversification of our business and strong financial
fundamentals. We actively manage our liquidity in light of
changing market, economic and business conditions and we believe
that our liquidity levels are more than adequate to cover our
exposures, as evidenced by the following:
| • | We continue to increase sales and recorded sales growth of 63.4% for the nine months ended September 30, 2009 compared to the same period in 2008. Strong sales have led to strong cash inflows on our deposit contracts (annuities and universal life policies, including BOLI) of $2,187.7 million as of September 30, 2009, compared to $1,266.5 million as of September 30, 2008. | |
| • | While certain lapses and surrenders occur in the normal course of business, these lapses and surrenders have not deviated materially from management expectations during the financial crisis. | |
| • | The amount of accumulated other comprehensive income (loss), net of taxes on our balance sheet increased to $29.8 million as of September 30, 2009 from $(1,052.6) million as of December 31, 2008. The primary driver of this increase was an increase in the fair value of our available-for-sale securities, due to the market showing signs of stabilization during 2009 and credit spreads tightening. We believe we are positioned to hold these investments to maturity because of our mix of insurance products and our disciplined asset/liability matching. We have $7,352.1 million of illiquid liabilities consisting of reserves for structured settlements and SPIAs that cannot be surrendered, deferred annuities with five-year payout provisions or market value adjustments, traditional life insurance, and group life and health policies. |
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| • | As of September 30, 2009, we had the ability to borrow on an unsecured basis up to a maximum principal amount of $180.0 million, under a $200.0 million revolving line of credit arrangement. On October 7, 2009, we added a new member to the syndicate of lending institutions in this revolving credit facility, effectively restoring our ability to borrow under the facility to $200.0 million. |
Liquidity
Requirements and Sources of Liquidity
The liquidity requirements of our insurance subsidiaries
principally relate to the liabilities associated with their
various insurance and investment products, operating costs and
expenses, the payment of dividends to us, and payment of income
taxes. Liabilities arising from insurance and investment
products include the payment of benefits, as well as cash
payments in connection with policy and contract surrenders and
withdrawals and policy loans. Historically, our insurance
subsidiaries have used cash flows from operations, cash flows
from invested assets and sales of investment securities to fund
their liquidity requirements.
In managing the liquidity of our insurance operations, we also
consider the risk of policyholder and contractholder withdrawals
of funds earlier than our assumptions when selecting assets to
support these contractual obligations. We use surrender charges
and other contract provisions to mitigate the extent, timing and
profitability impact of withdrawals of funds by customers from
annuity contracts and deposit liabilities. The following table
sets forth withdrawal characteristics of our general account
annuity reserves and deposit liabilities as of
September 30, 2009 and December 31, 2008.
| September 30, 2009 | December 31, 2008 | |||||||||||||||
| Amount | % of Total | Amount | % of Total | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Illiquid Liabilities
|
||||||||||||||||
|
Structured settlements & other SPIAs(1)
|
$ | 6,704.8 | 35.2 | % | $ | 6,761.7 | 39.0 | % | ||||||||
|
Deferred annuities with
5-year
payout provision or MVA(2)
|
393.3 | 2.0 | % | 397.5 | 2.3 | % | ||||||||||
|
Traditional insurance (net of reinsurance)(3)
|
185.4 | 1.0 | % | 186.7 | 1.1 | % | ||||||||||
|
Group health & life(3)
|
68.6 | 0.3 | % | 71.5 | 0.4 | % | ||||||||||
|
Total illiquid liabilities
|
7,352.1 | 38.5 | % | 7,417.4 | 42.8 | % | ||||||||||
|
Somewhat Liquid Liabilities
|
||||||||||||||||
|
Bank-owned life insurance (BOLI)(4)
|
3,827.2 | 20.1 | % | 3,772.4 | 21.8 | % | ||||||||||
|
Deferred annuities with surrender charges > 5%
|
4,575.2 | 24.0 | % | 2,792.5 | 16.1 | % | ||||||||||
|
Universal life with surrender charges > 5%
|
146.8 | 0.8 | % | 139.1 | 0.8 | % | ||||||||||
|
Total somewhat liquid liabilities
|
8,549.2 | 44.9 | % | 6,704.0 | 38.7 | % | ||||||||||
|
Fully Liquid Liabilities
|
||||||||||||||||
|
Deferred annuities with surrender charges of: 3-5%
|
422.4 | 2.2 | % | 355.9 | 2.1 | % | ||||||||||
|
0-3%
|
53.1 | 0.3 | % | 39.9 | 0.2 | % | ||||||||||
|
No surrender charges(5)
|
1,983.1 | 10.4 | % | 2,056.3 | 11.9 | % | ||||||||||
|
Universal life and whole life with surrender charges < 5%
|
439.2 | 2.3 | % | 443.9 | 2.6 | % | ||||||||||
|
Total Fully Liquid Liabilities
|
2,897.8 | 15.2 | % | 2,896.0 | 16.8 | % | ||||||||||
|
Other Policyholder Liabilities
|
272.5 | 1.4 | % | 302.4 | 1.7 | % | ||||||||||
|
Total Policyholder Liabilities(6)
|
$ | 19,071.6 | 100.0 | % | $ | 17,319.8 | 100.0 | % | ||||||||
| (1) | These contracts cannot be surrendered. The benefits are specified in the contracts as fixed amounts to be paid over the next several decades. |
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| (2) | In a liquidity crisis situation, we could invoke the five-year payout provision so that the contract value with interest is paid out ratably over five years. | |
| (3) | The surrender value on these contracts is generally zero. | |
| (4) | The biggest deterrent to surrender is the taxation on the gain within these contracts, which includes a 10% non-deductible penalty tax. Banks can exchange certain of these contracts with other carriers, tax-free. However, a significant portion of this business may not qualify for this tax-free treatment due to the employment status of the original covered employees. | |
| (5) | Approximately half of this business has been with the Company for over a decade, contains lifetime minimum interest guarantees of 4.0% to 4.5%, and has been free of surrender charges for many years. This business has experienced high persistency given the high lifetime guarantees that have not been available in the market on new issues for many years. | |
| (6) | Represents the sum of funds held under deposit contracts, future policy benefits and other policyholders’ funds on the consolidated balance sheets. |
Liquid
Assets
Our insurance subsidiaries maintain investment strategies
intended to provide adequate funds to pay benefits without
forced sales of investments. Products having liabilities with
longer durations, such as certain life insurance policies and
structured settlement annuities, are matched with investments
having similar estimated lives such as long-term fixed
maturities, mortgage loans and marketable equity securities.
Shorter-term liabilities are matched with fixed maturities that
have short- and medium-term fixed maturities. In addition, our
insurance subsidiaries hold highly liquid, high quality,
short-term investment securities and other liquid
investment-grade fixed maturities to fund anticipated operating
expenses, surrenders and withdrawals.
We define liquid assets to include cash, cash equivalents,
short-term investments, publicly traded fixed maturities and
public equity securities. As of September 30, 2009 and
December 31, 2008, our insurance subsidiaries had liquid
assets of $18.0 billion and $14.7 billion,
respectively, of our total liquid assets of $18.1 billion
and $14.9 billion, respectively. The portion of total
company liquid assets comprised of cash and cash equivalents and
short-term investments was $244.2 million and
$477.4 million as of September 30, 2009 and
December 31, 2008, respectively. Our fixed maturities
portfolio included below investment grade securities that
comprised 6.8% and 5.2% of the total fair value of our total
fixed maturities as of September 30, 2009 and
December 31, 2008, respectively. In addition, our fixed
maturities portfolio included non-rated securities that
comprised 4.6% and 4.8% of the total fair value of our fixed
maturities as of these dates.
We consider attributes of the various categories of liquid
assets (for example, type of asset and credit quality) in
calculating internal liquidity measures in order to evaluate the
adequacy of our insurance operations’ liquidity under a
variety of stress scenarios. We believe that the liquidity
profile of our assets is sufficient to satisfy current liquidity
requirements, including under foreseeable stress scenarios.
Given the size and liquidity profile of our investment
portfolios, we believe that claim experience varying from our
projections does not constitute a significant liquidity risk.
Our asset/liability management process takes into account the
expected maturity of investments and expected claim payments as
well as the specific nature and risk profile of the liabilities.
Historically, there has been no significant variation between
the expected maturities of our investments and the payment of
claims.
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Capitalization
Our capital structure consists of notes payable and
stockholders’ equity. The following table summarizes our
capital structure as of the dates indicated:
|
September 30, |
December 31, | |||||||||||||||
| 2009 | 2008 | 2007 | 2006 | |||||||||||||
| (Dollars in millions) | ||||||||||||||||
|
Notes payable
|
$ | 448.9 | $ | 448.8 | $ | 448.6 | $ | 298.7 | ||||||||
|
Stockholders’ equity
|
1,480.5 | 286.2 | 1,285.1 | 1,327.3 | ||||||||||||
|
Total capital
|
$ | 1,929.4 | $ | 735.0 | $ | 1,733.7 | $ | 1,626.0 | ||||||||
Our capitalization increased $1,194.4 million as of
September 30, 2009 as compared to December 31, 2008.
This increase was driven by net income of $96.2 million, a
cumulative effect adjustment related to new accounting guidance,
which increased retained earnings as of January 1, 2009 by
$15.7 million and an increase in AOCI. AOCI increased
primarily due to changes in net unrealized gains (losses) on
available-for-sale
securities of $1,136.5 million, partially offset by OTTIs
not related to credit losses of $38.4 million.
Our capitalization decreased $998.7 million as of
December 31, 2008, as compared to December 31, 2007.
Accumulated other comprehensive loss increased by
$1,040.1 million, primarily due to changes in net
unrealized losses of $1,021.0 million. The increase in net
unrealized losses was concentrated in our corporate fixed
securities due to credit spreads widening and increased
liquidity discounts during the volatile markets in 2008.
Our capitalization increased $107.7 million as of
December 31, 2007 as compared to December 31, 2006 as
we issued $150.0 million aggregate principal amount of
CENts at an issue price of $149.8 million. We used the
proceeds from the CENts and dividends from life insurance
subsidiaries to pay two dividends to our stockholders, totaling
$200.0 million. In addition, net income for the year ended
December 31, 2007 was $167.3 million.
Debt
The following table summarizes our debt instruments:
| Maximum Amount Available as of | Amount Outstanding as of | |||||||||||||||||||||||||||
|
Maturity |
September 30, |
December 31, |
December 31, |
September 30, |
December 31, |
December 31, |
||||||||||||||||||||||
|
Description
|
Date | 2009 | 2008 | 2007 | 2009 | 2008 | 2007 | |||||||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||||||||||
|
Senior notes payable
|
4/1/2016 | $ | 300.0 | $ | 300.0 | $ | 300.0 | $ | 300.0 | $ | 300.0 | $ | 300.0 | |||||||||||||||
|
CENts
|
10/15/2067 | 150.0 | 150.0 | 150.0 | 150.0 | 150.0 | 150.0 | |||||||||||||||||||||
|
Revolving credit facilities:
|
||||||||||||||||||||||||||||
|
Bank of America, N.A
|
8/16/2012 | 180.0 | 200.0 | 200.0 | — | — | — | |||||||||||||||||||||
|
The Bank of New York:
|
||||||||||||||||||||||||||||
|
Holding company
|
n/a | — | — | 25.0 | — | — | — | |||||||||||||||||||||
|
Insurance subsidiary
|
n/a | — | — | 25.0 | — | — | — | |||||||||||||||||||||
|
Total notes payable and revolving credit facilities
|
$ | 630.0 | $ | 650.0 | $ | 700.0 | $ | 450.0 | $ | 450.0 | $ | 450.0 | ||||||||||||||||
Notes
Payable
Senior
Notes Due 2016
On March 30, 2006, we issued $300.0 million of
6.125% senior notes due April 1, 2016, which were
issued at a discount yielding $298.7 million. Proceeds from
the senior notes were used to pay down the outstanding principal
on a variable rate revolving line of credit. Interest on the
senior notes is payable semiannually in arrears, beginning on
October 2, 2006.
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The senior notes do not contain any financial covenants or any
provisions restricting us from purchasing or redeeming capital
stock, paying dividends or entering into a highly leveraged
transaction, reorganization, restructuring, merger or similar
transaction. In addition, we are not required to repurchase,
redeem or modify the terms of any of the senior notes upon a
change of control or other event involving Symetra.
For a description of additional terms, see “Description of
Certain Indebtedness — 6.125% Senior Notes due
2016” on page 167.
Capital
Efficient Notes Due 2067
On October 10, 2007, we issued $150.0 million
aggregate principal amount CENts with a scheduled maturity date
of October 15, 2037 and, subject to certain limitations,
with a final maturity date of October 15, 2067. We issued
the CENts at a discount yielding $149.8 million. For the
initial ten-year period following the original issuance date, to
but not including October 15, 2017, the CENts carry a fixed
interest rate of 8.300% payable semi-annually. From
October 15, 2017 until the final maturity date of
October 15, 2067, interest on the CENts will accrue at a
variable annual rate equal to the three-month LIBOR plus 4.177%,
payable quarterly. We applied the net proceeds from the issuance
to pay a special cash dividend to stockholders on
October 19, 2007.
For a description of additional terms, see “Description of
Certain Indebtedness — Capital Efficient Notes due
2067” on page 167.
Revolving
Credit Facilities
Current Credit Facility. On August 16,
2007, we entered into a $200.0 million senior unsecured
revolving credit agreement with a syndicate of lending
institutions led by Bank of America, N.A. On February 12,
2009, Bank of America, N.A. issued a notice of default to Lehman
Commercial Paper, Inc., one of the lending institutions in the
syndicate with a commitment of $20.0 million, effectively
limiting our ability to borrow under the revolving credit
facility to $180.0 million at that time. On October 7,
2009, Lehman Commercial Paper, Inc. assigned its interest in our
revolving credit facility to Barclays Bank PLC, effectively
restoring capacity in the facility to $200.0 million. This
credit facility matures on August 16, 2012, and loans under
this facility bear interest at varying rates depending on our
credit rating. This facility requires us to maintain specified
financial ratios, and includes other customary restrictive and
affirmative covenants. This revolving credit facility is
available to provide support for working capital, capital
expenditures and other general corporate purposes.
For a description of additional terms of this facility, see
“Description of Certain Indebtedness — Revolving
Credit Facilities” on page 168.
Prior Facility. In June 2004, we entered into
a $370.0 million revolving credit facility with a syndicate
of lending institutions led by Bank of America, N.A. On
March 30, 2006, this revolving credit facility was reduced
to $70 million and, on August 17, 2007, this revolving
credit facility was closed and replaced with the current credit
facility led by Bank of America, N.A. described above.
Closed Facilities. In addition, in 2005, we
entered into two $25.0 million revolving credit facilities
with The Bank of New York to support our overnight repurchase
agreements program, which provides us with the liquidity to meet
general funding requirements. On March 7, 2008, we closed
both of these revolving credit facilities with The Bank of New
York. We did not borrow under these facilities while they were
in place.
Securities
Lending
We participate in a securities lending program as a mechanism
for generating additional investment income. Under the
securities lending arrangements, certain securities we own are
loaned to other institutions for short periods of time through a
lending agent. The securities lending counterparty is required
to provide initial collateral for the loaned securities, which
is then invested by the lending agent. The collateral is
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required at a rate of 102% of the fair value of the loaned
securities, is controlled by the lending agent and may not be
sold or re-pledged. In the event that the lending agent does not
return the full amount of collateral to the securities lending
counterparty, we are obligated to make up any deficiency.
In late September 2008, we began reducing the exposure to
securities lending by recalling loans from some of the more
troubled financial services companies, and have reduced our
exposure from $105.7 million at December 31, 2008 to
$31.4 million at September 30, 2009. At
September 30, 2009, there was approximately
$0.5 million of unrealized losses related to the collateral
invested. We expect to continue to reduce our securities lending
portfolio during the remainder of 2009 and during 2010.
Dividends
and Regulatory Requirements
The payment of dividends and other distributions to us by our
insurance subsidiaries is controlled by insurance laws and
regulations. In general, dividends in excess of prescribed
limits are deemed “extraordinary” and require
insurance regulatory approval. During the twelve months ended
December 31, 2008, we received $100.0 million in
dividends from our insurance subsidiaries. These dividends were
considered extraordinary based on the timing of the dividend
payment. We received $166.4 million and $122.5 million
in dividends from our insurance subsidiaries in 2007 and 2006,
respectively.
Based on our statutory results, as of December 31, 2008,
our insurance subsidiaries may pay dividends of up to
$117.9 million to us during 2009 without needing to obtain
regulatory approval. To support the growing sales of our
products and maintain financial strength ratings, we target a
risk-based capital level of at least 350% in our life insurance
company, Symetra Life Insurance Company. To maintain this level,
we are currently not planning on paying dividends from our
insurance subsidiaries in 2009. As of September 30, 2009,
Symetra Life Insurance Company had a risk-based capital ratio of
361%.
Cash
Flows
The following table sets forth a summary of our consolidated
cash flows for the nine months ended September 30, 2009 and
2008, and for the years ended December 31, 2008, 2007 and
2006.
| Nine Months Ended September 30, | Year Ended December 31, | |||||||||||||||||||
| 2009 | 2008 | 2008 | 2007 | 2006 | ||||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Net cash flows from operating activities
|
$ | 596.6 | $ | 557.6 | $ | 733.0 | $ | 813.8 | $ | 794.6 | ||||||||||
|
Net cash flows from investing activities
|
(1,916.7 | ) | (831.2 | ) | (976.8 | ) | 522.3 | 908.9 | ||||||||||||
|
Net cash flows from financing activities
|
1,093.8 | 284.9 | 457.9 | (1,335.4 | ) | (1,561.3 | ) | |||||||||||||
Operating
Activities
Cash flows from our operating activities are primarily driven by
the amounts and timing of cash received for premiums on our
group medical stop-loss, group life and term life insurance
products, income including dividends and interest on our general
account investments, as well as the amounts and timing of cash
disbursed for our payment of policyholder benefits and claims,
underwriting and operating expenses and income taxes. The
following discussion highlights key drivers in the level of cash
flows generated from our operating activities:
| • | Nine months ended September 30, 2009 and 2008. Net cash provided by operating activities for the nine months ended September 30, 2009 was $596.6 million, a $39.0 million increase over the same period in 2008. This increase was primarily the result of lower income taxes paid in 2009 due to tax refunds we received for prior year returns and a decrease in operating expenses due to reductions in spending, including payroll and travel-related expenditures. |
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| • | Years ended December 31, 2008 and 2007. Net cash provided by operating activities for the year ended December 31, 2008 was $733.0 million, an $80.8 million decrease over the same period in 2007. This decrease was primarily the result of an increase in cash paid to settle policyholder benefits and claims related to our group medical stop-loss products, and an increase in paid commissions related to our deferred annuity products. In addition, interest payments in 2008 increased compared to 2007 as a result of the CENts sold in October 2007. | |
| • | Years ended December 31, 2007 and 2006. Net cash provided by operating activities for the year ended December 31, 2007 was $813.8 million, a $19.2 million increase over the same period in 2006. This increase was primarily the result of the timing of certain cash settlements related to certain receivables, changes in current and deferred taxes payable and an increase in realized investment gains due to trading activities. |
Investing
Activities
Cash flows from our investing activities are primarily driven by
the amounts and timing of cash received from our sales of
investments and from maturities and calls of fixed maturity
securities, as well as the amounts and timing of cash disbursed
for our purchases of investments. The following discussion
highlights key drivers in the level of cash flows generated from
our investing activities:
| • | Nine months ended September 30, 2009 and 2008. Net cash used in investing activities for the nine months ended September 30, 2009 was $1,916.7 million, a $1,085.5 million increase from the same period in 2008. The increase was primarily the result of higher purchases of fixed maturities, as we experienced an increase in sales primarily of fixed deferred annuities. This was partially offset by an increase in maturities, calls and paydowns. In addition, securities lending activity resulted in net cash used in investing of securities lending collateral of $4.0 million in 2008 compared to cash collateral returned of $72.3 million in 2009. | |
| • | Years ended December 31, 2008 and 2007. Net cash used in investing activities for the year ended December 31, 2008 was $976.8 million, a $1,499.1 million decrease from the same period in 2007. The decrease was primarily the result of lower sales of fixed maturities due to decreased withdrawals from certain of our products. In addition, we originated $224.5 million in new mortgage loans in 2008, an increase of $74.5 million. | |
| • | Years ended December 31, 2007 and 2006. Net cash provided by investing activities during the year ended December 31, 2007 was $522.3 million, a $386.6 million decrease from the same period in 2006. The decrease was primarily the result of management of our fixed maturities and marketable equity securities, as purchases increased $887.1 million, and sales increased by $447.2 million. In addition, we used $22.0 million to acquire MRM. |
Financing
Activities
Cash flows from our financing activities are primarily driven by
the amounts and timing of cash received from deposits into
certain life insurance and annuity policies and proceeds from
our issuances of debt, as well as the amounts and timing of cash
disbursed to fund withdrawals from certain life insurance and
annuity policies, repayments of debt and dividend distributions
to our stockholders. The following discussion highlights key
drivers in the level of cash flows generated from our financing
activities:
| • | Nine months ended September 30, 2009 and 2008. Net cash provided by financing activities for the nine months ended September 30, 2009 was $1,093.8 million, an $808.9 million increase over the same period in 2008. This was primarily due to a $921.2 million increase in deposits primarily related to the sales of fixed deferred annuities referred to in investing activities above. This was partially offset by a $42.4 million increase in withdrawals for 2009 compared to 2008, primarily due to a BOLI withdrawal of $59.0 million in 2009, and a $76.3 million decrease in securities lending collateral. Securities lending activity resulted in net cash collateral received of $4.0 million in 2008 compared to cash collateral returned of $72.3 million in 2009. |
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| • | Years ended December 31, 2008 and 2007. Net cash provided by financing activities for the year ended December 31, 2008 was $457.9 million, a $1,793.3 million increase over the same period in 2007. This was primarily due to a $1,150.8 million increase in deposits and a $562.3 million decrease in withdrawals in 2008 over 2007. Sales of fixed deferred annuities increased in 2008 as our distribution channel strategy matured. Also, withdrawals decreased as products containing a surrender charge free period passed the surrender charge free window. In addition, in 2007, we received $149.8 million in proceeds from our CENts offering and paid $200.0 million in stockholder dividends. | |
| • | Years ended December 31, 2007 and 2006. Net cash used in financing activities during the year ended December 31, 2007 was $1,335.4 million, a $225.9 million decrease over the same period in 2006. We incurred a net cash outflow from financing activities in both periods as policyholder withdrawals exceeded deposits; however, compared to 2006 we experienced a $159.5 million increase in policyholder deposits as a result of sales, and a $131.7 million reduction in policyholder withdrawals as two large blocks of annuities exited an 18-month period of surrendering without charges in the fourth quarter of 2007. In addition, in 2007, we received $149.8 million in proceeds from our CENts offering and paid $200.0 million in stockholders dividends. In 2006 we received $298.7 million in proceeds from our senior debt offering and paid $100.0 million in stockholder dividends. |
Contractual
Obligations and Commitments
We enter into obligations with third parties in the ordinary
course of our operations. These obligations as of
December 31, 2008 are set forth in the table below.
However, we do not believe that our cash flow requirements can
be assessed based upon an analysis of these obligations as the
funding of these future cash obligations will be from future
cash flows from premiums, deposits, fees and investment income
that are not reflected in the table below. In addition, our
operations involve significant expenditures that are not based
upon commitments, including expenditures for income taxes and
payroll.
| Payments Due by Year | ||||||||||||||||||||
|
2014 and |
||||||||||||||||||||
|
Contractual Obligations
|
Total | 2009 | 2010-2011 | 2012-2013 | thereafter | |||||||||||||||
| (Dollars in millions) | ||||||||||||||||||||
|
Insurance obligations(1)
|
$ | 41,330.3 | $ | 1,575.4 | $ | 2,959.0 | $ | 2,813.9 | $ | 33,982.0 | ||||||||||
|
Notes payable
|
450.0 | — | — | — | 450.0 | |||||||||||||||
|
Interest on notes payable
|
242.6 | 30.8 | 61.7 | 61.7 | 88.4 | |||||||||||||||
|
Securities collateral on securities lending(2)
|
105.7 | 105.7 | — | — | — | |||||||||||||||
|
Purchase and lending commitments:
|
||||||||||||||||||||
|
Investments in limited partnerships(3)
|
93.8 | 60.8 | 31.2 | 1.8 | — | |||||||||||||||
|
Commercial mortgage loans(4)
|
9.0 | 9.0 | — | — | — | |||||||||||||||
|
Other(5)
|
9.1 | 2.0 | 4.1 | 3.0 | — | |||||||||||||||
|
Operating lease obligations(6)
|
46.8 | 7.9 | 14.6 | 13.5 | 10.8 | |||||||||||||||
|
Licensing fees(7)
|
18.3 | 11.6 | 6.7 | — | — | |||||||||||||||
|
Total
|
$ | 42,305.6 | $ | 1,803.2 | $ | 3,077.3 | $ | 2,893.9 | $ | 34,531.2 | ||||||||||
| (1) | Includes estimated claim and benefit, policy surrender, reinsurance premiums and commission obligations on in force insurance policies and deposit contracts. Estimated claim and benefit obligations are based on mortality, morbidity and lapse assumptions comparable with our historical experience. In contrast to this |
footnotes continued on following page
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| table, our obligations recorded in our consolidated balance sheets do not incorporate future credited interest for deposit contracts or tabular interest for insurance policies. Therefore, the estimated obligations for insurance liabilities presented in this table significantly exceed the liabilities recorded in reserves for future annuity and contract benefits and the liability for policy and contract claims. Due to the significance of the assumptions used, the amounts presented could materially differ from actual results. We have not included the variable separate account obligations as these obligations are legally insulated from general account obligations and will be fully funded by cash flows from separate account assets. We expect to fund the obligations for insurance liabilities from cash flows from general account investments and future deposits and premiums. | ||
| (2) | We have accepted cash collateral in connection with our securities lending program and reinvested this collateral in investments with a fair value of $105.7 million. Since the timing of the return of collateral is uncertain, the return of collateral has been included in the payments due in less than one year. For more information, see Note 6, “Securities Lending Program,” to our audited consolidated financial statements included elsewhere in this prospectus. | |
| (3) | We have investments in twelve limited partnership interests related to tax-advantaged affordable housing projects and various state tax credit funds, and five private equity partnerships. We will provide capital contributions to the five private equity partnerships through 2015 with a remaining committed amount of $37.0 million at the discretion of the general partner, subject to certain contribution limits. Since the timing of payment is uncertain, the unfunded amount has been included in the payment due in less than one year. For more information, see Note 17, “Commitments and Contingencies,” to our audited consolidated financial statements included elsewhere in this prospectus. Amounts recorded on the balance sheet are included in “other liabilities.” | |
| (4) | Unfunded mortgage loan commitments as of December 31, 2008. | |
| (5) | In connection with the acquisition of MRM in May 2007, we committed to pay $14.0 million to the selling stockholder over a period of five years, including $10.2 million which is contingent upon the achievement of certain annual profitability targets. For more information, see Note 11, “Acquisitions,” to our audited consolidated financial statements included in this prospectus. | |
| (6) | Includes minimum rental commitments on leases for office space, commercial real estate and certain equipment. For more information, see Note 17, “Commitments and Contingencies,” to our audited consolidated financial statements included elsewhere in this prospectus. | |
| (7) | Includes contractual commitments for a service agreement to outsource the majority of our information technology infrastructure. For more information, see Note 17, “Commitments and Contingencies,” to our audited consolidated financial statements included elsewhere in this prospectus. |
On August 1, 2009, we entered into a service agreement with
a third party service provider to outsource the majority of its
information technology infrastructure, effectively terminating
the previous agreement, referred to in the table under licensing
fees, scheduled to expire in July 2010 and renewing with the
same vendor. Under the terms of the service agreement, we agreed
to pay $4.3 million for the five months ended
December 31, 2009, $21.7 million in
2010-2011,
$21.5 million in
2012-2013
and $6.4 million in 2014 and thereafter. These amounts are
not included in the table above.
Off-balance
Sheet Transactions
We do not have off-balance sheet transactions.
Quantitative
and Qualitative Disclosures about Market Risk
We are subject to potential fluctuations in earnings, cash flows
and the fair value of certain assets and liabilities due to
changes in market interest rates and equity prices.
We enter into market-sensitive instruments primarily for
purposes other than trading, namely to support our insurance
liabilities.
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Interest
Rate Risk
Our exposure to interest rate risk relates to the market price
and/or cash
flow variability associated with changes in market interest
rates.
An increase in market interest rates from current levels would
generally be a favorable development for us. If market interest
rates increase, we would expect to earn additional investment
income, to have increased annuity and universal life insurance
sales, and to limit the potential risk of margin erosion due to
minimum guaranteed crediting rates. However, an increase in
interest rates would also increase the unrealized net loss
position of the investment portfolio. In addition, if interest
rates rise quickly enough within a short time period, certain
lines of business that are interest sensitive are exposed to
lapses as policyholders seek higher yielding investments.
Our investment portfolios primarily consist of investment grade
fixed maturity securities, including public and privately-placed
corporate bonds, residential mortgage-backed securities and
commercial mortgage-backed securities. The carrying value of our
investment portfolio as of December 31, 2008 and 2007 was
$16.3 billion and $16.9 billion, respectively, of
which 91.6% in 2008 and 92.3% in 2007 was invested in fixed
maturities. The primary market risk to our investment portfolio
is interest rate risk associated with investments in fixed
maturity securities. The fair value of our fixed maturities
fluctuates depending on the interest rate environment. During
periods of declining interest rates, paydowns on mortgage-backed
securities and collateralized mortgage obligations increase and
we would generally be unable to reinvest the proceeds of such
prepayments at comparable yields. The weighted-average duration
of our fixed maturity portfolio was approximately 5.6 and
6.1 years as of December 31, 2008 and 2007,
respectively.
We manage our exposure to interest rate risk through asset
allocation limits, limiting the purchase of negatively convex
assets and asset/liability duration matching. Each line of
business has an investment policy based on its specific
liability characteristics.
Equity
Risk
We are exposed to equity price risk on our common stock and
other equity holdings. In addition, asset fees calculated as a
percentage of the separate account assets are a source of
revenue to us. Gains and losses in the equity markets result in
corresponding increases and decreases in our separate account
assets and asset fee revenue.
In addition, a decrease in the value of separate account assets
may cause an increase in guaranteed minimum death benefit, or
GMDBs, claims. However, most of our GMDBs on individual variable
annuities are reinsured. In recent years, the supply of
reinsurance has dwindled and costs have risen. Therefore, we
have not obtained GMDB reinsurance on new sales.
We manage equity price risk on investment holdings through
industry and issuer diversification and asset allocation
techniques.
Derivative
Financial Instruments
We make minimal use of derivative financial instruments as part
of our risk management strategy. We use indexed call options to
manage our exposure to changes in the S&P 500 Index. Our
exposure is related to our closed FIA block of business, which
credits policyholders’ account values based on gains in the
S&P 500 Index.
In addition, in 2007 and 2006, we entered into interest rate
swaps, which qualified as cash flow hedges of the forecasted
issuance of the CENts and the senior notes to hedge our exposure
to interest rate fluctuations prior to the note issuances.
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As a matter of policy, we have not, and do not intend to, engage
in derivative market-making, speculative derivative trading or
other speculative derivatives activities.
Sensitivity
Analysis
Sensitivity analysis measures the impact of hypothetical changes
in interest rates and other market rates or prices on the
profitability of market-sensitive financial instruments.
The following discussion about the potential effects of changes
in interest rates and equity market prices is based on so-called
“shock-tests,” which model the effects of interest
rate and equity market price shifts on our financial condition
and results of operations. Although we believe shock tests
provide the most meaningful analysis, they are constrained by
several factors, including the necessity to conduct the analysis
based on a single point in time and by their inability to
include the extraordinarily complex market reactions that
normally would arise from the market shifts modeled. Although
the following results of shock tests for changes in interest
rates and equity market prices may have some limited use as
benchmarks, they should not be viewed as forecasts. These
forward-looking disclosures also are selective in nature and
address only the potential impacts on our financial instruments.
They do not include a variety of other potential factors that
could affect our business as a result of these changes in
interest rates and equity market prices.
One means of assessing exposure of our fixed maturities
portfolio to interest rate changes is a duration-based analysis
that measures the potential changes in fair value resulting from
a hypothetical change in interest rates of 100 basis points
across all maturities. This is sometimes referred to as a
parallel shift in the yield curve. Our investment manager uses
Derivative Solutions, a fixed-income analytics tool, to model
and calculate the duration and convexity of our asset portfolio.
Under this model, with all other factors constant and assuming
no offsetting change in the fair value of our liabilities, we
estimated that such an increase in interest rates would cause
the fair value of our fixed maturities portfolio to decline by
approximately $1.02 billion and $0.81 billion, based
on our securities positions as of September 30, 2009 and
December 31, 2008, respectively.
One means of assessing exposure to changes in equity market
prices is to estimate the potential changes in values on our
equity investments resulting from a hypothetical broad-based
decline in equity market prices of 10%. Using this assumption,
with all other factors constant, we estimate that such a decline
in equity market prices would cause the fair value of our
investment portfolio to decline by approximately
$24.3 million and $21.4 million as of
September 30, 2009 and December 31, 2008,
respectively. In addition, fluctuations in equity market prices
affect our revenues and returns related to our variable annuity
and life products, which depend upon fees that are related
primarily to the fair value of the underlying assets.
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BUSINESS
Overview
Our
Business
We are a life insurance company focused on profitable growth in
select group health, retirement, life insurance and employee
benefits markets. Our first day of operations as an independent
company was August 2, 2004, when Symetra completed the
Acquisition. Our operations date back to 1957 and many of our
agency and distribution relationships have been in place for
decades. We are headquartered in Bellevue, Washington and employ
approximately 1,100 people in 16 offices across the United
States, serving approximately 1.8 million customers.
As of September 30, 2009, our stockholders’ equity was
$1,480.5 million, our adjusted book value was
$1,450.7 million, and we had total assets of
$22.2 billion. For the twelve months ended
September 30, 2009, our return on equity, or ROE, was 13.9%
and our operating return on average equity, or operating ROAE,
was 10.6%. We define adjusted book value as stockholders’
equity less accumulated other comprehensive income (loss), or
AOCI, and we define operating ROAE as adjusted operating income
divided by average adjusted book value. Adjusted book value,
adjusted operating income and operating ROAE are non-GAAP
measures. For reconciliations of adjusted book value to
stockholders’ equity and adjusted operating income to net
income and for a summary presentation of our operating results
and financial position determined in accordance with GAAP,
please see “— Summary Historical Consolidated
Financial and Other Data” on page 9.
We manage our business through the following five segments, four
of which are operating:
| • | Group. We offer medical stop-loss insurance, limited medical benefit plans, group life insurance, accidental death and dismemberment insurance and disability insurance mainly to employer groups of 50 to 5,000 individuals. In addition to our insurance products, we offer managing general underwriting, or MGU, services through Medical Risk Managers, Inc, or MRM. Our Group segment generated segment pre-tax adjusted operating income of $66.9 million during 2008 and $44.7 million during the nine months ended September 30, 2009. |
| • | Retirement Services. We offer fixed and variable deferred annuities, including tax sheltered annuities, individual retirement accounts, or IRAs, and group annuities to qualified retirement plans, including Section 401(k), 403(b) and 457 plans. Our Retirement Services segment generated segment pre-tax adjusted operating income of $36.6 million during 2008 and $41.3 million during the nine months ended September 30, 2009. |
| • | Income Annuities. We offer single premium immediate annuities, or SPIAs, to customers seeking a reliable source of retirement income and structured settlement annuities to fund third party personal injury settlements. In addition, we offer our existing structured settlement clients a variety of funding services product options. Our Income Annuities segment generated segment pre-tax adjusted operating income of $36.5 million during 2008 and $33.0 million during the nine months ended September 30, 2009. |
| • | Individual. We offer a wide array of term, universal and variable life insurance as well as bank-owned life insurance, or BOLI. Our Individual segment generated segment pre-tax adjusted operating income of $59.7 million during 2008 and $51.6 million during the nine months ended September 30, 2009. |
| • | Other. This segment consists of unallocated corporate income, composed primarily of investment income on unallocated surplus, unallocated corporate expenses, interest expense on debt, tax credits from certain investments, the results of small, non-insurance businesses that are managed outside of our operating segments, and inter-segment elimination entries. Our Other segment generated a segment pre-tax adjusted operating loss of $31.6 million during 2008 and $5.8 million during the nine months ended September 30, 2009. |
See Note 22 to our audited consolidated financial statements for
selected financial information by segment for each of the last
three fiscal years.
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We distribute our products nationally through an extensive and
diversified independent distribution network. Our distributors
include financial institutions, employee benefits brokers, third
party administrators, specialty brokers, independent agents and
advisors. We believe that our multi-channel distribution network
allows us to access a broad share of the distributor and
consumer markets for insurance and financial services products.
For example, we currently distribute our annuity and life
insurance products through approximately 16,000 independent
agents, 26 key financial institutions and 4,300 independent
employee benefits brokers. We continually add new distribution
relationships to expand the breadth of partners offering our
products.
Market
Environment and Opportunities
We believe we are well positioned to capitalize on existing
market opportunities, including:
| • | Increasing need for retirement savings and income. There are significant demographic factors that indicate increased need for retirement solutions. These factors include: |
| • | according to the U.S. Census Bureau, there are 76.8 million baby-boomers (Americans born between 1946 and 1964) who are at or near retirement age; and | |
| • | according to the U.S. Census Bureau, there are 61.6 million members of Generation X (Americans born between 1965 and 1979). We believe these members of Generation X are likely to fund their retirement from personal savings. |
Many of these individuals have experienced significant declines
in the value of their savings as a result of recent market
turmoil or have saved too little for retirement. According to
the Employee Benefit Research Institute, or EBRI, as of 2007,
approximately 78% of families with a head of household aged 55
to 65 participated in an employer-based retirement plan or IRA.
EBRI estimates that the median value of this population’s
employer-based retirement plans declined 14.7% from
approximately $81,000 in 2007 to approximately $69,100 in June
2009. As a result of these demographic factors, we expect
greater demand for retirement savings products that supplement
social security. In particular, we believe demand will continue
to grow for products like immediate annuities that offer income
streams that cannot be outlived.
| • | Shift in customer demand toward simple to understand products. The equity and bond market dislocation of the last 18 months shifted customer and distributor demand toward simple to understand and predictable products. Customers increasingly demand savings and income oriented products (such as fixed annuities) that offer transparency and stable returns that are higher than returns on savings accounts. Industry sales of savings and income oriented products have grown substantially while sales of equity market based products (such as variable annuities) have fallen. Illustrating this trend, Kehrer/LIMRA reported that industry sales of variable annuities declined by 26% in the first six months of 2009 compared to the equivalent 2008 period. Conversely, industry sales of fixed annuities grew by 46% over the same period. | |
| • | Continued demand for affordable health insurance. According to the Kaiser Family Foundation, health insurance premiums in the United States increased 131% from 1999 to 2009; meanwhile, the Consumer Price Index increased only 28%. As health care costs continue to rise faster than inflation, the demand for affordable health insurance options has increased. According to the Self-Insurance Institute of America, 75 million people in the United States under the age of 65 receive their benefits through self-funded plans, including 47% of workers in smaller firms and 76% of workers in midsize firms. We believe we can grow our business by providing employees with affordable access to health insurance through employer-sponsored limited benefit employee health plans and by offering group medical stop-loss insurance to medium and large businesses that self-fund their medical plans. |
Our
Competitive Strengths
Our competitive strengths enabled us to perform well across all
of our operating segments through the recent market turmoil.
Since January 1, 2008 we have added 26 distribution
partners, developed 14 new products and grown our assets under
management by $3.0 billion, or 17.4%. Our sales for the
first nine
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months of 2009 were $2.2 billion, an increase of 260% over
our sales during the first nine months of 2007. Our competitive
strengths include:
Balance sheet focus. We are vigilant about
maintaining a strong balance sheet in all economic environments.
We believe our strong balance sheet will allow us to continue
growing our business and market share as many of our competitors
must first shore up their own balance sheets.
| • | Superior investment management. We pursue a value-oriented investment approach focused on disciplined matching of assets and liabilities and preservation of principal. We believe we have built a conservative asset portfolio illustrated by the following (as of September 30, 2009): |
| – | Subprime exposure of only $0.3 million | |
| – | Alt-A exposure totaling less than 1% of invested assets, with 88% of Alt-A exposure being supported by fixed rate collateral | |
| – | No exposure to option adjustable rate mortgages, or option ARMs | |
| – | 99% of our commercial mortgage-backed security, or CMBS, portfolio is rated AAA and has a weighted-average credit enhancement of 28% | |
| – | Minimal exposure to alternative assets, such as hedge funds and private equity funds | |
| – | Below investment grade fixed maturities represent less than 7% of invested assets |
This investment approach has resulted in what we believe to be
relatively strong performance. For example:
| – | Our total pre-tax net realized gains (losses) on sales and impairments of fixed maturities cost 41 basis points for the first nine months of 2009, cost 52 basis points for 2008, and cost an annualized average 19 basis points since January 1, 2005 | |
| – | Our commercial mortgage portfolio has a weighted-average loan-to-value ratio of 54% and only one non-performing loan | |
| – | Since January 1, 2005, our equity portfolio has grown at an annualized rate of 10.1% compared to an annualized return of (0.8)% for the S&P 500 Index |
| • | Disciplined liability risk management. We believe we have an attractive and diverse mix of businesses that, combined with our disciplined approach to asset/liability matching, enables us to stick to our strategy of offering simple to understand products without adding product features that create liability-side balance sheet volatility. Our liability portfolio includes: |
| – | No guaranteed living benefits, or GLBs, in variable annuity products | |
| – | No shadow accounts in universal life products | |
| – | No term products that are dependent on lapse-supported pricing and securitization of deficiency reserves | |
| – | No high commission/long surrender period indexed annuities |
Because we do not offer these product features, we avoided
having a complex derivative hedging portfolio similar to those
found on the balance sheets of many of our competitors.
| • | Strong financial position. We believe we have a strong and transparent balance sheet due to the lack of off-balance sheet obligations and embedded guarantees on variable products, and limited derivative and alternative investments. We have no value of business acquired, or VOBA, on our balance sheet and minimal goodwill. We believe that we compare favorably to our industry in terms of the following financial strength metrics (as of September 30, 2009): |
| – | Our deferred acquisition costs, or DAC, is 16% of stockholders’ equity and 17% of adjusted book value | |
| – | Our goodwill is 2% of stockholders’ equity and adjusted book value | |
| – | We have no outstanding debt balances maturing until 2016 |
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| – | Stockholders’ equity is 102% and adjusted book value is 100% of regulatory capital | |
| – | Our risk-based capital ratio is 361% | |
| – | Our AOCI improved from $(1,052.6) million at December 31, 2008 to $29.8 million at September 30, 2009 |
Adjusted book value is a non-GAAP measure. For a reconciliation
of adjusted book value to stockholders’ equity and for a
summary presentation of our operating results and financial
position determined in accordance with GAAP, please see
“— Summary Historical Consolidated Financial and
Other Data” on page 9.
Powerful and expanding national distribution
network. We have a two-pronged approach to
expanding product sales by working with our existing
distribution relationships and by adding new distribution
partners.
| • | High quality distribution relationships. We offer consumers access to our products through a national multi-channel network, including financial institutions, employee benefits brokers, third party administrators, specialty brokers and independent agents. We are adept at designing simple to understand, yet innovative products to meet the changing demands of the market. By working closely with our distributors, we are able to anticipate opportunities in the marketplace and rapidly address them. By treating our distributors as clients and providing them with outstanding levels of service, we have cultivated strong relationships over decades that we believe allow us to avoid competing on price alone. In addition, we have flexible information technology platforms that allow us to integrate our products onto the operating platforms of our distributors, which we believe provides us with a competitive advantage in attracting new distributors. | |
| • | Strong bank distribution channel. According to Kehrer/LIMRA, we were a top-five seller of fixed annuities through banks in the first six months of 2009. Our strong bank distribution relationships make us well-positioned to continue to take advantage of the increased investor demand for fixed annuities and to take market share away from financially stressed competitors. We also have increased our sales of single premium immediate annuities and single premium life insurance through existing and new bank distribution partners. During the first nine months of 2009, our sales of single premium immediate annuities through banks increased 18% and single premium life volumes increased 74% as compared to the first nine months of 2008. |
Leading group medical stop-loss insurance
provider. We have been a leading provider of group
medical stop-loss insurance since 1976. We have built a
consistently profitable platform with high levels of customer
service and disciplined underwriting practices. In the last
25 years, our group medical stop-loss insurance business
has experienced only two calendar years of net losses, the most
recent being 1999.
Diverse business mix. We believe that our
diverse mix of businesses offers us a greater level of financial
stability than many of our similarly-sized competitors across
business and economic cycles. Given our lack of reliance on any
particular product or line of business, we are able to allocate
resources to markets with the highest potential returns at any
given point in time. By doing so, we are able to avoid certain
markets when they are experiencing heavy competition and related
pricing pressure without sacrificing our ability to grow
revenues.
Proven management team. We have a high
quality management team with an average of 25 years of
insurance-industry experience, led by Randy Talbot who has been
our chief executive officer since 1998. Having spent a
significant portion of his
34-year
insurance industry career operating an insurance brokerage,
Mr. Talbot intimately understands the needs of our
distributors. We also have an experienced board of directors,
which includes industry professionals who have worked closely
with us to develop our strategies and operating philosophies.
Our long-term incentive plan aligns management’s incentives
with our stockholders’ interests.
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Our
Growth Strategies
The recent market turmoil and its effects on our competitors
present a compelling opportunity to continue adding business at
attractive returns. Further, we believe our growth strategies
are well aligned with the current market environment as well as
the long-term competitive dynamics of our industry. We believe
the following proven, long-term growth strategies position us
well to consistently grow stockholder value despite periods of
aggressive pricing by our competitors:
| • | Sell simple to understand products. We have built a reputation as a writer of simple to understand products that meet the needs of customers and our distribution partners. This reputation has been strengthened by the retrenchment of many of our competitors due to recent market events and the consistency of our presence and product lineup over the past several years. We believe independent distributors highly value our demonstrated ability to accept new business during turbulent conditions while maintaining strong financial performance. As a result, we are able to take advantage of the convergence of increasing customer desire for simple to understand products and the financial challenges of several market competitors. | |
| • | Broaden and deepen distribution relationships. Our distribution strategy is to deliver multiple products through a single point of sale, thereby reducing our distribution costs. We believe that we have an unprecedented opportunity to expand our existing relationships and build new long-term relationships due to the recent market disruption that has distracted and refocused our competitors. Since January 1, 2008, we have added eight new bank relationships with approximately 6,100 sales representatives. In addition, we have added 18 new independent distribution relationships which added 2,400 new sales representatives actively selling our products. These new relationships, in tandem with existing relationships, have enabled us to grow our sales from $617 million during the first nine months of 2007 to $2.2 billion in the first nine months of 2009. | |
| • | Effectively deploy capital. We intend to deploy our capital prudently while maximizing our profitability and long-term growth in stockholder value. Our capital management strategy is to maintain financial strength through conservative and disciplined risk management practices, capital efficient product design, effective asset/liability management and opportunistic market share growth in all our business segments. We will also maintain our conservative investment management philosophy, which includes holding a high quality investment portfolio and carefully matching our investment assets against the duration of our insurance product liabilities. This approach will enable us to remain flexible to allocate capital to opportunities within our business segments that offer the highest returns. |
Group
Overview
We offer a full range of employment-based benefit products and
services targeted primarily at employers, unions and public
agencies with 50 to 5,000 employees. Group’s products
include group medical stop-loss insurance sold to employer
self-funded health plans; limited medical benefits insurance for
employees not able to participate in a traditional health plan,
such as part-time, seasonal and temporary workers; group life,
accidental death and dismemberment insurance; and disability
products. We purchase reinsurance coverage to limit our exposure
to losses from our group medical stop-loss, life, short-term
disability and long-term disability products. In general, we
retain group medical stop-loss risk up to $1.0 million per
individual and reinsure the remainder. We reinsure 50% of our
Group life risk and cap our liability at $0.5 million per
individual. Our short-term and long-term disability risk is 100%
reinsured, except for the short-term disability product sold
within limited benefit medical plans, which is not reinsured.
We sell through several types of distributors within the Group
segment, including third party administrators or TPAs, employee
benefits brokers, consultants and Administrative Services Only,
or ASO, arrangements. ASOs are fully insured networks that also
offer our group medical stop-loss insurance.
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We work closely with employee benefits brokers, consultants and
the employer to design benefit plans to meet the employer’s
particular requirements. Our customers primarily are small and
mid-size employers that require knowledgeable employee benefits
brokers, consultants and insurance company representatives to
understand their individual financial needs and employee
profiles, and to customize benefit plans that are appropriate
for them. We believe our extensive experience and expertise in
group medical stop-loss insurance, limited medical benefits
insurance, group life, accidental death and dismemberment
insurance and disability products provide us with opportunities
to support close broker relationships and to provide employers
innovative and customer-centric benefit plans.
Products
Group
Medical Stop-Loss
Our group medical stop-loss insurance, our leading product in
the Group segment, is provided to employers that self-fund their
employees’ health claim costs. Such employers provide a
health plan to their employees and pay all claims and
administrative costs. Our product helps employers manage health
expenses by reimbursing specific claim amounts above a certain
dollar deductible and by reimbursing aggregate claims above a
total dollar threshold. Group medical stop-loss is our biggest
Group product and represented 90.6% of earned premiums in our
Group segment for the nine months ended September 30, 2009.
Limited
Medical Benefits
Our limited medical benefits insurance is provided to employers
for health coverage to employees not otherwise eligible to
participate in traditional plans, such as part-time, seasonal
and temporary workers. The employer has a great deal of
flexibility in choosing benefits available to employees and
therefore managing total health costs incurred by the employer.
Our limited medical benefits product represented 7.0% of earned
premiums in our Group segment for the nine months ended
September 30, 2009.
Life
Insurance, Accidental Death and Dismemberment
Our group term life insurance product provides benefits in the
event of an insured employee’s death. The death benefit can
be based upon an individual’s earnings or occupation, or
can be fixed at a set dollar amount. Our products also include
optional accidental death and dismemberment coverage as a
supplement to our term life insurance policies. This coverage
provides benefits for an insured employee’s loss of life,
limb or sight as a result of accidental death or injury.
Disability
Insurance
Our group long-term disability coverage is designed to cover the
risk of employee loss of income during prolonged periods of
disability. Our group short-term disability coverage provides
partial replacement of an insured employee’s weekly
earnings in the event of disability resulting from an injury or
illness. Benefits can be a set dollar amount or based upon a
percentage of earnings. We reinsure 100% of the risk associated
with this business.
Underwriting
and Pricing
Group insurance pricing reflects the employer group’s
claims experience and the risk characteristics of each employer
group. The employer’s group claims experience is reviewed
at the time the policy is issued and each renewal year
thereafter, resulting in ongoing adjustments to pricing. The key
pricing and underwriting criteria are medical cost trends, the
employer’s selected provider network discount structure,
the employer group’s demographic composition, including the
age, gender and family composition of the employer group’s
members, the industry, geographic location, regional economic
trends, plan design and prior claims experience.
We face significant competition in the Group segment operations.
Our competitors include large and highly rated insurance
carriers. Some of these competitors have greater resources than
we do, and many of them offer similar products and use similar
distribution channels. We strive to write and renew only
business that meets our return targets, and this discipline
sometimes leads to a negative impact on our market share.
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However, this remains consistent with our focus on
profitability. Competition is based primarily upon product
pricing and features, compensation and benefits structure and
support offered.
Pricing in the medical stop-loss insurance market has proven to
be cyclical. Recently, we have seen generally disciplined
pricing in the medical stop-loss insurance market, which may
suggest a developing trend towards higher pricing for this
product line, based on our experience with previous pricing
cycles.
Retirement
Services
Overview
Our Retirement Services operation offers a full range of fixed
and variable deferred annuities in both the qualified and
non-qualified markets. Qualified contracts include IRAs, Roth
IRAs, tax-sheltered annuities (marketed to teachers and
not-for-profit
organizations) and Section 457 plans. We offer these
products to a broad range of consumers who want to accumulate
tax-deferred assets for retirement, desire a reliable source of
income during their retirement or seek to protect against
outliving their assets during retirement.
We offer our annuities primarily through financial institutions,
broker-dealers, independent agents, financial advisors and
worksite employee benefits specialists.
The demand for fixed annuities has increased as consumers seek
the simple to understand stable return offered by fixed annuity
products. We believe that demand for fixed annuity and other
investment products that help consumers supplement their social
security benefits with reliable retirement income will endure as
consumers rebuild and refocus on savings after the recent market
turmoil.
We offer a variety of simple variable annuity products that
position us to increase sales to consumers looking to maximize
earnings over the long-term and have a tolerance for some
volatility in their underlying investments.
We believe that the small to mid-sized employer market place
will be an area of fixed and variable annuity sales growth as
more employers eliminate traditional pensions and offer defined
contribution plans with lower administrative costs. As employers
drive down employee costs, we believe they still want to offer
competitive retirement benefit plans as long as the
administrative costs are reasonable. Our products are designed
to allow employers to provide their employees with attractive
retirement investments for a relatively low cost. Once those
retirement plan customers decide to retire or rollover their
funds, we offer a suite of IRAs, Roth IRAs, immediate annuities
and other retirement vehicles. It is our goal to capture and
hold those customers by offering products that address their
evolving needs and through excellent service to our distribution
partners and customers.
Products
Fixed
Annuities
We offer fixed single premium and flexible premium deferred
annuities that provide for a premium payment at time of issue,
an accumulation period and an annuity payout period beginning at
some future date. Our most popular products are our Select and
Custom series that offer three, five and seven-year surrender
charge periods and a choice of one, three, or five-year interest
rate lock periods. After the interest rate lock period, the
crediting rate is subject to change at our discretion (subject
to the minimum guaranteed rate in the contract) based upon
competitive factors, portfolio earnings rate, prevailing market
rates and product profitability. Our fixed annuity contracts are
supported by our general account, and the accrual of interest is
generally on a tax-deferred basis to the owner. The majority of
our fixed annuity contract owners retain their contracts through
the surrender penalty period. After one year in the annuity
contract, the contract owner may elect to take the accumulated
value of the annuity and convert it to a series of future
payments that are received over a selected period of time.
Our fixed annuity contracts permit the contract owners at any
time during the accumulation period to withdraw all or part of
the premium paid, plus the amount credited to their accounts,
subject to contract provisions such as surrender charges that
vary depending upon the terms of the product. The contracts
impose surrender charges that typically vary from 5.0% to 8.0%
of the amount withdrawn, starting in the year of
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contract issue and decreasing to zero over a three to eight-year
period. Approximately $5.1 billion, or 68.6%, of the total
account value of our fixed annuities as of September 30,
2009, were subject to surrender charges.
As market conditions change, we change the initial crediting
rate for newly issued fixed deferred annuities. We maintain the
initial crediting rate for a minimum period of one year or the
guarantee period, whichever is longer. Thereafter, we may adjust
the crediting rate annually for any given deposit. Most of our
recently issued annuity contracts have lifetime minimum
guaranteed crediting rates between 1.0% and 1.5%.
Our earnings from fixed annuities are based upon the spread
between the crediting rate on our fixed annuity contracts and
the returns we earn in our general account on our investment of
premiums, less acquisition and administrative expenses.
Variable
Annuities
We offer variable annuities that allow the contract owner to
make payments into a guaranteed-rate account and separate
accounts divided into subaccounts that invest in underlying
investment portfolios. Like a deferred fixed annuity, a deferred
variable annuity has an accumulation period and a payout period.
Although the fixed-rate account is credited with interest in a
manner similar to a fixed deferred annuity, there is no
guaranteed minimum rate of return for investments in the
subaccounts, and the contract owner bears the entire risk
associated with the performance of these subaccounts, subject to
the guaranteed minimum death benefit or any other benefit
offered under the contract.
Similar to our fixed annuities, our variable annuity contracts
permit the contract owner to withdraw all or part of the
premiums paid, plus the amount credited to the contract
owner’s account, subject to contract terms such as
surrender charges. The cash surrender value of a variable
annuity contract depends upon the allocation of payments between
fixed and variable subaccounts, how long the contract has been
in force, and the investment performance of the variable
subaccounts to which the contract owner has allocated assets.
Variable annuities provide us with fee revenue in the form of
flat-fee charges, mortality and expense risk charges, and asset
related administration charges. The mortality and expense risk
charge and asset related administration charge equal a
percentage of the contract owner’s assets in the separate
account and typically range from 1.00% to 1.55% per annum. In
addition, some contracts may offer the option for contract
owners to purchase additional features, such as GMDB, for
additional fees that are paid for through charges equal to a
percentage of the contract owner’s assets. Substantially
all of our GMDB risk on our individual variable annuities is
reinsured.
Our variable annuity strategy is to offer simple product designs
that emphasize long-term returns for the customer. We do not
offer the myriad of complex guaranteed living benefits found in
most of the products on the market. As a result, we are not a
significant writer of variable annuity business. Unlike some of
our competitors, we are not having to reprice our products to
properly charge for these features. Our Symetra Focus Variable
Annuity product is an example of our approach to the variable
annuity marketplace. Focus is one of the most cost-effective
products on the market. Because of the cost-effective design,
Focus is one of the few variable annuities available featuring
index investment options from Vanguard. The product’s
low-cost structure and investment options are designed to
benefit the clients. The lower cost structure allows our clients
to keep a greater share of investment returns in their accounts
as opposed to paying fees for benefits that may not be needed.
For clients that seek an income solution from their variable
product, we offer standard annuitization features and a
long-life benefit that is funded over time. Our long-life
benefit is unique in the industry and works like a multi-premium
immediate annuity, or MPIA, with a deferred payment start date.
Historically, we have seen variable annuity sales decline during
and after equity market declines and volatility, but we expect
Focus to garner more sales as consumers gain more confidence in
the equity market and the competition continues to reduce
guaranteed living benefit options or increase the costs of these
benefits.
Retirement
Plans
We offer a wide range of annuities to fund employer-sponsored
retirement plans, which include 401(k) plans (including
traditional, Safe Harbor and SIMPLE profit sharing plans),
403(b) plans and Section 457 plans.
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Underwriting
and Pricing
We price our products based upon our expected investment returns
and our expectations for mortality, longevity and the
probability that a policy or contract will remain in force from
one period to the next, referred to as persistency, for the
group of our contract owners as a whole, taking into account
mortality improvements in the general population and our
historical experience. We price deferred annuities by analyzing
longevity and persistency risk, volatility of expected earnings
on our assets under management, risk profile of the product,
special reserving and capital requirements, and the expected
expenses we will incur.
Income
Annuities
Overview
We offer immediate annuities that guarantee a series of payments
that continue either for a certain number of years or for the
remainder of an annuitant’s life.
We offer structured settlement contracts that provide an
alternative to a lump sum settlement, generally in a personal
injury lawsuit or worker’s compensation claim, and
typically are purchased by property and casualty insurance
companies for the benefit of an injured claimant. The structured
settlements provide scheduled payments over a fixed period or,
in the case of a life-contingent structured settlement, for the
life of the claimant, or a combination of fixed and life
contingent payments.
Products
Immediate
Annuities
We have recently experienced
year-over-year
increases in our sales of our immediate annuities products. We
anticipate further increases in sales given the demographic
trend of greater numbers of people approaching retirement age
and their corresponding need for dependable retirement income
that lasts their entire life. We believe that we are one of the
most innovative designers of immediate annuity products.
Immediate annuities differ from deferred annuities in that they
provide for contractually guaranteed payments that generally
begin within one year of issue. Generally the immediate
annuities available in the marketplace do not provide for
surrender or policy loans by the contractholder. We offer a
liquidity feature that allows the contractholder to withdraw
portions of the future payments. We also offer a feature that
allows benefits to be converted to a lump sum after death of the
annuitant. We recently introduced the Freedom Income product
that enables the customer to pick a payment start date several
years after contract purchase. This product is a cost effective
means of funding a future income stream.
Structured
Settlements
Structured settlement contracts provide an alternative to a lump
sum settlement, generally in a personal injury lawsuit or
worker’s compensation claim, and typically are purchased by
property and casualty insurance companies for the benefit of an
injured claimant. The structured settlements provide scheduled
payments over a fixed period or, in the case of a
life-contingent structured settlement, for the life of the
claimant, and may have a guaranteed minimum period of payments.
Structured settlement contracts also may provide for irregularly
scheduled payments to coincide with anticipated medical or other
claimant needs. These settlements offer tax-advantaged,
long-term financial security to the injured party and facilitate
claim settlement for the property and casualty insurance
carrier. Structured settlement contracts are long-term in
nature, guarantee a fixed benefit stream and generally do not
permit surrender or borrowing against the amounts outstanding
under the contract. In 2005, we introduced funding services to
clients with financial circumstances that may have changed from
the time they originally received a structured settlement. Our
initial funding service product provides an immediate lump sum
payment to replace future benefit payments and includes
coordinating the court approval process. In 2009, we expanded
the funding service product offerings to allow clients to
receive a lump sum and to change the timing of future benefit
payments. This product has been well received by our clients and
the courts.
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Our current financial strength ratings limit our ability to
offer structured settlement contracts. If our principal life
insurance company subsidiary, Symetra Life Insurance Company,
increases its financial strength ratings from “A”
(Excellent) to “A+” (Excellent) from A.M. Best,
courts will be more willing to approve structured settlement
contract arrangements from us. Improving this key rating will
allow us to participate fully in this market.
Underwriting
and Pricing
We price immediate annuities and structured settlements using
industry produced annuity mortality information, our mortality
experience and assumptions regarding continued improvement in
annuitant longevity, as well as assumptions regarding investment
yields at the time of issue and thereafter. Our structured
settlement contracts and traditional immediate annuities can be
underwritten in our medical department by medical doctors and
other trained medical personnel. If the medical department
determines the annuitant has a shorter or longer than standard
life expectancy, we can adjust our pricing to reflect that
information.
Our earnings from immediate annuities and structured settlement
annuities are driven by the spread on the returns we earn in our
general account on our investment of premiums and the interest
rate we used to determine the amount of income payments a client
receives at the time they purchase their annuity.
Earnings increase or decrease on these products depending on our
mortality experience.
Individual
Overview
Life insurance provides protection against financial hardship
after the death of an insured by providing cash payments to the
beneficiaries of the policyholder. Single premium life and
universal life insurance products also provide an efficient way
for assets to be transferred to heirs. Our principal individual
life insurance product is term life, which provides life
insurance coverage with guaranteed level premiums for a
specified period of time with little or no buildup of cash value
that is payable upon lapse of the coverage. In addition to term
life insurance, we offer universal life insurance products,
which are designed to provide protection for the entire life of
the insured and may include a buildup of cash value that can be
used to meet the policyholder’s particular financial needs
during the policyholder’s lifetime. We also sell bank-owned
life insurance, or BOLI, to financial institutions seeking a
fixed yield investment that efficiently matches future employee
benefit liabilities.
We price our traditional insurance policies based primarily upon
our own historical experience in the underwriting risk
categories that we target. We target individuals in preferred
risk categories and offer them attractive products at
competitive prices in addition to targeting more standard risks.
Persons in preferred risk categories include healthier
individuals who generally have family histories that do not
present increased mortality risk. We also have significant
expertise in evaluating people with health problems and offer
appropriately priced coverage for people who meet our
underwriting criteria.
We offer our life insurance products primarily through three
distribution channels: independent agents and financial
advisors, financial institutions, and specialty agents for BOLI.
We believe there are opportunities to expand our sales through
each of these distribution channels.
Products
Term Life
Insurance
Our term life insurance policies provide a death benefit if the
insured dies while the coverage is in force. Term life policies
have little to no cash value buildup and therefore rarely have a
payment due if and when a policyholder decides to lapse the
policy. As of September 30, 2009, we had
$181.5 million of reserves associated with our term life
and other traditional life products.
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Our primary term life insurance products have guaranteed level
premiums for initial terms of 10, 15, 20 or 30 years. After
the guaranteed period expires, premiums increase annually and
the policyholder has the option to continue under the current
policy by paying the increased premiums without demonstrating
insurability or qualifying for a new policy by submitting again
to the underwriting process. Coverage continues until the
insured reaches the policy expiration age or the policyholder
ceases to make premium payments or otherwise terminates the
policy, including potentially converting to a permanent plan of
insurance. The termination of coverage is called a lapse. For
newer policies, we seek to reduce lapses at the end of the
guaranteed period by gradually grading premiums to the attained
age scale of the insured over the five years following the
guaranteed period. After this phase-in period, premiums continue
to increase as the insured ages.
In 2009, we launched a new term insurance product designed
primarily for the mortgage term market. This product allows
customers to safeguard their home (often their most valuable
asset) in the event of death. This product includes an optional
return of premium feature allowing for the customer to pay
additional premiums for the comfort of knowing they will receive
back at a minimum what they paid in premiums.
We design and price our term insurance to limit the impact from
statutory reserves mandated by the valuation of life insurance
policies model regulation, also known in the insurance industry
as XXX deficiency reserves. We had $8.0 million of XXX
reserves as of September 30, 2009. Our product pricing is
not dependent on securitization of XXX deficiency reserves.
Universal
Life Insurance
Our universal life insurance policies provide policyholders with
lifetime death benefit coverage, the ability to accumulate
assets on a flexible, tax-deferred basis and the option to
access the cash value of the policy through a policy loan,
partial withdrawal or full surrender. Our universal life
products also allow policyholders to adjust the timing and
amount of premium payments. We credit premiums paid, less
certain expenses, to the policyholder’s account and from
that account deduct regular expense charges and certain risk
charges, known as COI, which generally increase from year to
year as the insured ages. Our universal life insurance policies
accumulate cash value that we pay to the insured when the policy
lapses or is surrendered. Most of our universal life policies
also include provisions for surrender charges for early
termination and partial withdrawals. As of September 30,
2009, we had $677.5 million of reserves associated with
various universal life products, including variable universal
life.
We credit interest on policyholder account balances at a rate
determined by us, but not less than a contractually guaranteed
minimum. Our in force universal life insurance policies
generally have minimum guaranteed crediting rates ranging from
3.0% to 4.5% for the life of the policy.
We design and price our universal life insurance products to
limit the impact from statutory reserves mandated by the
valuation of life insurance policies model regulation, also
known in the insurance industry as AXXX deficiency reserves. We
had $18.7 million of AXXX reserves as of September 30,
2009. Our product pricing is not dependent on securitization of
AXXX deficiency reserves.
Bank-Owned
Life Insurance (BOLI)
Our life insurance business also includes $3.9 billion of
BOLI statutory reserves. Many financial institutions purchased
several billion dollars of BOLI as a means of generating the
cash flow needed to fund benefit liabilities. A fixed rate BOLI
product is a highly stable, low-risk source of financing that
can offer net annual after-tax returns that are generally higher
than traditional bank investments. Over the last few years some
financial institutions bought variable BOLI products and
experienced significant volatility and write-downs associated
with those products. Our book of BOLI business is 100% fixed.
Underwriting
and Pricing
We believe our rigorous underwriting and pricing practices are
significant drivers of the consistent profitability of our life
insurance business. Our fully underwritten term life insurance
is 50% to 90% reinsured, which limits mortality risk retained by
us. We set pricing assumptions for expected claims, lapses,
investment
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returns, expenses and customer demographics based on our own
relevant experience and other factors. Our strategy is to price
our products competitively for our target risk categories and
not necessarily to be equally competitive in all categories.
Our fully underwritten policies place each insurable life
insurance applicant in one of eight primary risk categories,
depending upon current health, medical history and other
factors. Each of these eight categories has specific health
criteria, including the applicant’s history of using
nicotine products. We consider each life insurance application
individually and apply our guidelines to place each applicant in
the appropriate risk category, regardless of face value or net
amount at risk. We may decline an applicant’s request for
coverage if the applicant’s health or other risk factor
assessment is unacceptable to us. We do not delegate
underwriting decisions to independent sales intermediaries.
Instead, all underwriting decisions are made by our own
underwriting personnel or by our automated underwriting system.
We often share information with our reinsurers to gain their
insights on potential mortality and underwriting risks and to
benefit from their broad expertise. We use the information we
obtain from the reinsurers to help us develop effective
strategies to manage our underwriting risks. For specific
markets where fully underwritten products are not preferred by
the distributor, we have developed specially priced products to
support a “simplified issue” process. This process
enables us to reach applicants not called on by traditional
insurance agents. “Simplified issue” contracts are
typically generated via worksite sales to employees and sales to
retail bank customers. Insurance amounts are limited and
separate underwriting guidelines are applied for simplified
issue policies.
Other
Our Other segment consists primarily of unallocated surplus net
investment income, unallocated operating expenses including
interest expense on debt, tax credits from certain investments,
the results of small, non-insurance businesses that are managed
outside of our operating segments and intersegment elimination
entries.
Operating
Subsidiaries
Symetra Financial Corporation is a holding company, and we
conduct business through our subsidiaries. Our primary operating
subsidiaries are as follows:
|
Name
|
Operating Segment
|
Other Information
|
||
|
Symetra Life Insurance Company
|
All segments | Primary operating subsidiary | ||
|
First Symetra National Life Insurance Company of New York
|
Primarily Retirement Services | |||
|
Clearscape Funding Corporation
|
Other | |||
|
Symetra Assigned Benefits Service Company
|
Income Annuities | Structured settlements | ||
|
Symetra Securities, Inc.
|
Retirement Services | Broker-dealer; distributor | ||
|
Symetra Investment Services, Inc.
|
Other | Broker-dealer; distributor | ||
|
Medical Risk Managers, Inc.
|
Group | Managing general underwriter | ||
|
Health Network Strategies, LLC
|
Group | 60% owned joint venture |
Distribution
We distribute our products through an extensive and diversified
distribution network. We believe access to a variety of
distribution channels enables us to respond effectively to
changing consumer needs and distribution trends. We compete with
other financial services companies to attract and retain
relationships in each of these channels. Some of the factors
that lead to our success in competing for sales through these
channels include amount of sales commissions and fees we pay,
breadth of our product offerings, our perceived stability and
our financial strength ratings, marketing and training we
provide and maintenance of key relationships with individuals at
those firms. We believe we have a well diversified multi-channel
distribution network to capture a broad share of the distributor
and consumer markets for insurance and financial services
products.
Our Group segment distributes their products through employee
benefits brokers, ASOs and TPAs.
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Our Individual, Retirement Services and Income Annuities
segments distribute their products through the following
channels:
| • | financial institutions; | |
| • | brokerage general agencies and independent agents; and | |
| • | structure settlement specialty brokers. |
The following table sets forth our annualized first-year
premiums and deposits on new policies in our Group, Retirement
Services, Income Annuities and Individual segments:
Sales for
the Year Ended December 31, 2008
by Distribution Channel
by Distribution Channel
| Segment | ||||||||||||||||
|
Retirement |
Income |
|||||||||||||||
|
Distribution Channel
|
Group(1) | Services(2) | Annuities(3) | Individual(4) | ||||||||||||
| (In millions) | ||||||||||||||||
|
Financial institutions
|
$ | — | $ | 1,558.5 | $ | 70.7 | $ | 1.8 | ||||||||
|
Employee benefits brokers/TPAs
|
112.6 | — | — | — | ||||||||||||
|
Independent agents/BGAs
|
— | 208.0 | 45.7 | 5.3 | ||||||||||||
|
Structured settlements/BOLI
|
— | — | 24.4 | 2.9 | ||||||||||||
| (1) | Includes medical stop-loss, life, disability and limited medical benefits insurance. | |
| (2) | Includes deferred and variable annuities and retirement programs. | |
| (3) | Includes immediate annuities and structured settlements. | |
| (4) | Includes term, universal, single premium, BOLI and variable life insurance. |
Financial Institutions. We have agency agreements
with 26 key financial institutions, accounting for approximately
37,000 agents and registered representatives in all
50 states and the District of Columbia. We use financial
institutions to distribute a significant portion of our fixed
and variable annuities, as well as a growing portion of our life
insurance policies.
One financial institution, JPMorgan Chase & Co.,
accounted for 45.6% and 38.2% of our total sales in 2008 and for
the nine months ended September 30, 2009, respectively,
selling primarily fixed annuity products. In September of 2008,
JPMorgan Chase & Co. (which owns the Chase banking
business) acquired the banking operations of Washington Mutual,
Inc. Prior to that acquisition, Chase and Washington Mutual each
individually accounted for a significant portion of our total
sales. We do not believe that the acquisition has negatively
affected our distribution relationship with the combined
institution.
Under our two agreements with Chase Insurance Agency, Inc. (an
affiliate of JPMorgan Chase & Co.), Chase acts as a
writing agency in distributing certain of our annuity and life
insurance products and, with the consent of the policyowner,
also acts as servicing agent with regard to those products. In
exchange for these services, we pay commissions and service fees
to Chase on premiums paid to the Company and we pay trail
commissions, which are additional periodic commissions, to Chase
based on the value of the policies outstanding. These agreements
do not have a fixed term. With respect to future business, one
of the agreements is terminable by either party upon
30 days’ written notice to the other party and the
other agreement is terminable upon written notice.
Employee Benefits Brokers, Third Party
Administrators. We distribute our Group segment
products through approximately 2,100 agencies in the employee
benefits broker/third party administrator channel. This
distribution channel is also supported by approximately 30 of
our employees located strategically across a nationwide network
of 14 regional offices.
Independent Agents, Brokerage General Agencies. We
distribute life insurance and fixed and deferred annuities
through approximately 16,000 independent agents located
throughout the United States from
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approximately 9,400 different agencies. These independent agents
market our products and those of other insurance companies.
Structured Settlements. We distribute structured
settlements through approximately 560 settlement consultants
representing 85 agencies in 48 states and the District of
Columbia. We believe our ability to participate and compete
effectively in the sales of structured settlements will depend
on our ability to achieve upgrades from the ratings agencies.
Marketing
We promote and differentiate our products and services through
the breadth of our product offerings, technology services,
specialized support for our distributors and innovative
marketing programs to help distributors grow their business with
our products.
We have customized our marketing approach to promote our brand
to distributors of our products whom we believe have the most
influence in our customers’ purchasing decisions. We built
our brand among this constituency in three phases: an outreach
to our employees to understand and deliver on the brand, an
outreach to our independent producers in our sales channels and
a prudent consumer outreach. These programs include advertising
in trade and business periodicals, consumer advertising with a
small, prudent budget leveraged by its ties to our producers,
media outreach to both trade and consumer periodicals and
community outreach, including partnering with distributors.
At the product level, we simplify the sales process so that the
recommendation to purchase our product is as easy and seamless
as possible. This is accomplished through our product
collateral, technology in the sales process and ease of service
after the sale.
We seek to build recognition of our brand and maintain strong
relationships with leading distributors by providing a high
level of specialized support, such as product training, sales
solutions, and financial product design for targeted customers.
Reserves
Overview
We calculate and maintain reserves for estimated future benefit
payments to our policyholders and contractholders in accordance
with U.S. GAAP. We establish reserves at amounts that we
expect to be sufficient to satisfy our policy obligations. We
release these reserves as those future obligations are
extinguished. The reserves we establish necessarily reflect
estimates and actuarial assumptions with regard to our future
experience. These estimates and actuarial assumptions involve
the exercise of significant judgment. Our future financial
results depend significantly upon the extent to which our actual
future experience is consistent with the assumptions we have
used in pricing our products and determining our reserves. Many
factors can affect future experience, including economic and
social conditions, inflation, healthcare costs, changes in
doctrines of legal liability and damage awards in litigation.
Therefore, we cannot determine with complete precision the
ultimate amounts we will pay for actual future benefits or the
timing of those payments.
Individual
and Group Life Insurance and Group Health
Insurance
We establish reserves for life insurance policies based upon
generally recognized actuarial methods. We use mortality tables
in general use in the United States, modified where appropriate
to reflect relevant historical experience and our underwriting
practices. Persistency, expense and interest rate assumptions
are based upon relevant experience and expectations for future
development.
The liability for policy benefits for universal life insurance
and BOLI policies is equal to the balance that accrues to the
benefit of policyholders, including credited interest, plus any
amount needed to provide for additional benefits. We also
establish reserves for amounts that we have deducted from the
policyholder’s
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balance to compensate us for services to be performed in future
periods. The BOLI life reserves were reset to fair value on the
date of the Acquisition.
Our reserves for unpaid group life and health insurance claims,
including our stop-loss medical and other lines, are estimates
of the ultimate net cost of both reported losses that have not
yet been settled and incurred but as yet unreported losses.
Reserves for incurred but as yet unreported claims are based
upon historic incidence rates, severity rates, reporting delays
and any known events that we believe will materially affect
claim levels.
Reserves for long-term disability claims are based upon factors
including recovery, mortality, expenses, Social Security and
other benefit offsets and interest rates. They represent the
actuarial present value of benefits and associated expenses for
current claims, reported claims that have not yet completed and
incurred claims that have not yet been reported. Claims on
long-term disability insurance policies consist of payments to
be made periodically, generally monthly, in accordance with the
contractual terms of the policy.
Retirement
Services and Income Annuities
For our investment contracts, which are primarily deferred
annuities, contractholder liabilities are equal to the
accumulated contract account values, which generally consist of
an accumulation of deposit payments, less withdrawals, plus
investment earnings and interest credited to the account, less
expense, mortality and product charges, if applicable. We also
maintain a separate reserve for any expected future payments in
excess of the account value due to the potential death of the
contractholder. The reserves were reset to fair value on the
date of the Acquisition.
Reserves for future policy benefits on our immediate fixed
annuity contracts are calculated based upon actuarial
assumptions regarding the interest to be earned on the assets
underlying the reserves and, if applicable, the annuitant’s
life expectancy. The reserves were reset to fair value on the
date of the Acquisition, with adjustments to future interest and
mortality assumptions.
Investments
Investment
Management Overview
In managing our investments, we are focused on disciplined
matching of our assets to our liabilities and preservation of
principal. Within this framework, we seek to generate
appropriate risk-adjusted returns through careful individual
security analysis.
For each of our operating segments and for our unallocated
surplus, we separate our investments into one or more distinct
portfolios. Our investment strategy for each portfolio is based
on the expected cash flow characteristics of the portion of the
liabilities of the business segment associated with the
portfolio. The strategies are regularly monitored through a
review of portfolio metrics, such as effective duration, yield
curve sensitivity, convexity, liquidity, asset sector
concentration and credit quality.
In general, we purchase high quality assets to pursue the
following investment strategies for our operating segments:
| • | Group. We invest in short duration fixed income corporate bonds. | |
| • | Retirement Services. We invest in short to medium duration fixed income corporate bonds, mortgage backed securities, commercial loans and a modest amount of below investment grade bonds. | |
| • | Income Annuities. The Income Annuities segment has liability payments that run well beyond 40 years. The majority of the segment’s portfolio is invested in long duration fixed income corporate bonds, mortgage-backed securities and commercial loans. In addition, we invest in equities to support liability payments due more than 40 years in the future. | |
| • | Individual. We invest in medium to long duration fixed income corporate bonds, mortgage-backed securities, commercial mortgages and a modest amount of below investment grade bonds. |
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| • | Other. We invest in short to medium duration fixed income assets. |
We are exposed to three primary sources of investment risk:
| • | Credit risk — risk relating to the uncertainty associated with the continued ability of a given obligor to make timely payments of principal and interest; | |
| • | Interest rate and credit spread risk — risk relating to the market price and/or cash flow variability associated with changes in market yield curves and credit spreads; and | |
| • | Equity risk — risk relating to adverse fluctuations in a particular common stock. |
Our ability to manage these risks while generating an
appropriate investment return is essential to our business and
our profitability.
We manage credit risk by analyzing issuers, transaction
structures and, for our commercial mortgage portfolio, real
estate properties. We use analytic techniques to monitor credit
risk. For example, we regularly measure the probability of
credit default and estimated loss in the event of such a
default, which provides us with early notification of worsening
credit. If an issuer downgrade causes our holdings of that
issuer to exceed our risk thresholds, we automatically undertake
a detailed review of the issuer’s credit. We also manage
credit risk through industry and issuer diversification and
asset allocation practices. For commercial real estate loans, we
manage credit risk through geographic and product-type
diversification and asset allocation. We routinely review
different issuers and sectors and conduct more formal quarterly
portfolio reviews.
We mitigate interest rate and credit spread risk through
rigorous management of the relationship between the duration of
our assets and the duration of our liabilities, seeking to
minimize risk of loss in both rising and falling interest rate
and widening credit spread environments.
We mitigate equity risk by limiting the size of our equity
portfolio to correlate with our exposure to long duration
obligations in our income annuities segment and the ability of
our capital base to absorb downside volatility without creating
capital ratio stress
and/or
constraints on growth. We invest in relatively concentrated
positions in the United States and other developed markets. The
investments are identified using a
bottom-up
fundamental analysis and value oriented investment approach.
Portfolio
Managers
Other than our commercial mortgage portfolio, which is managed
by our employees, we have hired professional investment advisors
to invest our assets. As of September 30, 2009, our
$18.4 billion (amortized cost) fixed income portfolio is
managed by White Mountains Advisors LLC, or WM Advisors, and our
$0.2 billion equity portfolio is managed by Prospector
Partners, LLC, or Prospector.
WM Advisors seeks to reduce and manage credit risk by focusing
on capital preservation, fundamental credit analysis,
value-oriented security selection and quick action as a
security’s outlook changes. WM Advisors directly invests
the bulk of our fixed income investments, while hiring
sub-advisors
for private placements, high yield bonds and bank loans. The
sub-advisors
work under WM Advisors’ direction to manage our credit and
interest rate risk and preserve the integrity of our
asset/liability matching. The
sub-advisors
are:
| • | Principal Global Investors, or Principal. Principal manages our investment grade private placement portfolio and some fallen angel below investment grade assets. As of September 30, 2009, Principal managed approximately $1.5 billion of our asset portfolio. | |
| • | Pioneer Investment Management, or Pioneer. Pioneer manages our high yield investment portfolio. Pioneer seeks to generate high current yield while preserving principal. As of September 30, 2009, Pioneer managed approximately $0.3 billion of our asset portfolio. | |
| • | Wellington Management, or Wellington. Wellington manages our bank loan portfolio and some fallen angel below investment grade assets. As of September 30, 2009, Wellington managed approximately $44.0 million of our asset portfolio. |
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Prospector manages our equity portfolio. Prospector’s
investment strategy is to maximize absolute total return through
investments in a variety of equity and equity-related
instruments, including convertible preferred and convertible
debt securities.
Our in-house mortgage loan department originates new commercial
mortgage loans and manages our existing commercial loan
portfolio. The commercial mortgage holdings are whole loans
secured by first liens on income producing properties. There are
no construction, development or land loans in the portfolio.
Over our 35 year history in this asset class, we have had
very strong investment experience through all parts of the real
estate cycle. This success is attributed to underwriting
standards that include large equity and debt service coverage
requirements, and strong real estate and borrower analysis.
Typically the loans have personal recourse. All aspects of the
investment process including origination, due diligence,
underwriting, approval and closing are handled internally.
For further information on our investment portfolio, see
“Management’s Discussion and Analysis of Financial
Condition and Results of Operations —
Investments” and “Certain Relationships and Related
Transactions.”
Reinsurance
We engage in the industry practice of reinsuring portions of our
insurance risk with reinsurance companies through both treaty
and facultative reinsurance agreements. We use reinsurance to
diversify our risks and manage loss exposures primarily in our
Group and Individual segments. The use of reinsurance permits us
to write policies in amounts larger than the risk we are willing
to retain.
We cede insurance primarily on a treaty basis, under which risks
are ceded to a reinsurer on specific books of business where the
underlying risks meet certain predetermined criteria. To a
lesser extent, we cede insurance risks on a facultative basis,
under which the reinsurer’s prior approval is required on
each risk reinsured. The use of reinsurance does not discharge
us, as the insurer, from liability on the insurance ceded. We,
as the insurer, are required to pay the full amount of our
insurance obligations even in circumstances where we are
entitled or able to receive payments from our reinsurer. The
principal reinsurers to which we cede risks have A.M. Best
financial strength ratings ranging from “A+” to
“A-.”
We had reinsurance recoverables of $269.9 million and
$264.2 million as of September 30, 2009 and
December 31, 2008, respectively. The following table sets
forth our exposure to our principal reinsurers, including
reinsurance recoverables as of September 30, 2009 and the
A.M. Best ratings of those reinsurers as of that date:
|
Reinsurance |
A.M. Best |
|||||||
| Recoverable | Rating | |||||||
| (In millions) | ||||||||
|
RGA Reinsurance Company
|
$ | 100.1 | A+ | |||||
|
Transamerica Life Insurance Company
|
70.1 | A | ||||||
|
UNUM Life Insurance Company of America (UNUM)
|
49.8 | A− | ||||||
|
Lincoln National Life Insurance Company
|
23.5 | A+ | ||||||
In the table above, the reinsurance recoverables under our
agreements with RGA, UNUM and Lincoln represent our reinsurance
exposure to these parties under the reinsurance policies. The
reinsurance recoverable under our agreement with Transamerica
represents the assets withheld for our share of the coinsurance
policy.
Under most of our reinsurance agreements, we obtain reinsurance
to mitigate some or all of the risk of the policies we issue,
particularly the risk of substantial loss from death of an
individual or catastrophic loss, and in other cases where the
reinsurer offers a particular expertise. Some of these
agreements are coinsurance arrangements, whereby we only obtain
reinsurance for a portion of the risk, and retain the remainder.
In some cases, we instead act as a reinsurer (or coinsurer) of
another life insurance company.
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The following is a brief summary of our reinsurance agreements
with the parties listed in the table above:
| • | RGA Reinsurance Company. Under our agreements with RGA, RGA reinsures the risk of a large loss on term life insurance and universal life insurance policies. These are typically coinsurance or yearly renewable term arrangements, whereby we cede 50% or more of the claims liability to RGA. Reinsurance premiums are determined according to the amount reinsured with RGA per policy. These agreements do not have a fixed term. Either party can terminate these agreements with respect to future business with 90 days’ written notice to the other party. | |
| • | Transamerica Life Insurance Company. Under an agreement with Transamerica, we act as their reinsurer with respect to 28.6% of a BOLI policy. BOLI is life insurance purchased by a bank to insure the lives of bank employees, usually officers and other highly compensated employees. BOLI policies are commonly used by banks to fund employee pension plans and benefit plans. Transamerica invests the policy premiums paid by the bank, and manages those investments subject to the terms of the policy. We have assumed 28.6% of the claims liability under this policy, and receive 28.6% of the proceeds generated under the policy. The term of this agreement is perpetual. We are only allowed to terminate this agreement in the event Transamerica fails to pay amounts due to us under this agreement or in the event of fraud, misrepresentation or breach of this agreement by Transamerica. |
| • | UNUM Life Insurance Company of America. We cede all of our Group Long-Term-Disability and Short-Term-Disability claims liability through a reinsurance pool under agreements with the administrator of the pool, Reliance Standard Life Insurance Company (“Reliance”), as Managing Agent for each participating reinsurer in the pool and as a participating reinsurer in its own right. The pool of reinsurers and their participation levels may change each agreement year for new claims. Reliance has been the sole pool participant for agreement years 2006 and later. UNUM maintained the highest level of participation for agreement years prior to 2006. On an aggregate basis, UNUM currently reinsures the substantial majority of existing Group Long-Term-Disability and Short-Term-Disability claims liability. The premium rates are developed (on a policy-by-policy basis) by adding our expense load to the rate that the reinsurer charges for their claims cost and their expenses. When premiums are collected, we retain the portion that represents our expense load and send the remainder to the reinsurer. These agreements do not have a fixed term. Either party can terminate the agreement with respect to future business by providing 90 days’ written notice to the other. |
| • | Lincoln National Life Insurance Company. Under our agreements with Lincoln, we primarily cede claims liability under 10, 15 and 20-year term life insurance policies to Lincoln. These are typically coinsurance arrangements, whereby we cede 50% or more of the claims liability to Lincoln. Reinsurance premiums are determined in proportion to the amount reinsured with Lincoln per policy. These agreements do not have a fixed term. Either party can terminate these agreements with respect to future business upon 90 days’ written notice to the other party. |
Risk
Management
Overview
Risk management is a critical part of our business and we have
adopted risk management processes in virtually every aspect of
our operations, including product development, underwriting,
investment management, asset/liability management and technology
development projects. The primary objective of these risk
management processes is to reduce the variations we experience
from our expected results.
We use a risk model that draws on the risk-based capital
concepts. Risks are classified into four main categories:
| • | investment risks; |
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| • | pricing risks, including determination of adequate spreads or premiums, and estimation of claims, both expected and catastrophic; | |
| • | interest rate risk, including asset liability duration matching exposures; and | |
| • | other business risks, including business continuity, data security and other operational risks. |
Operations
and Technology
Service
and Support
We have a dedicated team of service and support personnel, as
well as Affiliated Computer Services, or ACS, based in Dallas,
Texas, our outsourced provider, that deliver automation
solutions to drive competitive advantage, to achieve earnings
growth objectives and to control the cost of doing business. We
mainly follow a buy-versus-build approach in providing
application and business processing services that accelerate
delivery and responsiveness. We also develop proprietary
software for competitive or economic benefits.
Operating
Centers
In August 2009, we signed a new outsourcing agreement with ACS.
The renewal of the agreement expires in July 2014, with two
one-year extensions at our election. The scope of the contract
with ACS includes the management of the following:
| • | data center: mainframe, Wintel systems, storage, web services and disaster recovery; | |
| • | distributed computing: field office services, desktop support and asset management; | |
| • | data network: network infrastructure, carrier services and secured remote access; | |
| • | voice communications: voice systems, wireless and contact center technologies; | |
| • | help desk supporting: infrastructure, packaged software and password resets; | |
| • | output processing: print and mail fulfillment, archive and online viewing; and | |
| • | content management: imaging and content management system. |
Under this agreement, we are obligated to pay an annual service
fee of approximately $10.8 million. These fees are subject
to adjustments based on a variety of factors, including product
utilization and reductions for failure to meet service level
standards.
The agreement may be terminated by us for convenience prior to
the end of the five-year term upon ninety days’ notice and
payment by us of a termination fee, which is currently
$4.7 million if the entire agreement is terminated. The
termination fee generally declines over time and is pro-rated
based on which service(s) are terminated and their related fixed
and variable costs, including depreciable asset and investment
costs and
non-amortizable
investment costs. In the event of termination, we have the right
to acquire hardware and software assets used by ACS to provide
services to us.
On September 28, 2009, ACS and Xerox Corporation announced
a definitive agreement for Xerox to acquire ACS. We do not
currently believe that this acquisition will materially affect
our relationship with ACS.
Competition
We face significant competition for customers and distributors
from insurance and other financial services companies in each of
our businesses. Our competitors include other large and highly
rated insurance carriers. Some of these competitors have greater
resources than we do, and many of them offer similar products
and use similar distribution channels. Competition in our
operating business segments is based on a number of factors,
including:
| • | quality of service; | |
| • | product features; | |
| • | price; | |
| • | commissions; |
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| • | ability to purchase attractive assets; | |
| • | scope of distribution; | |
| • | financial strength ratings; and | |
| • | name recognition. |
The relative importance of these factors depends on the
particular product and market. We compete for customers and
distributors with insurance companies and other financial
services companies in our various businesses.
Financial
Strength Ratings
Rating organizations continually review the financial
performance and condition of most insurers and provide financial
strength ratings based on a company’s operating performance
and ability to meet obligations to policyholders. Ratings
provide both industry participants and insurance consumers
meaningful information on specific insurance companies and are
an important factor in establishing the competitive position of
insurance companies. In addition, ratings are important to
maintaining public confidence in us and our ability to market
our products.
Symetra Financial Corporation and our principal life insurance
subsidiaries, Symetra Life Insurance Company and First Symetra
National Life Insurance Company of New York, are rated by
A.M. Best, S&P, Moody’s and Fitch as follows as
of September 30, 2009:
| Financial Strength Rating | ||||||||||||||||
|
Financial Strength Ratings
|
A.M. Best | S&P | Moody’s | Fitch | ||||||||||||
|
Symetra Life Insurance Company
|
A | A | A3 | A+ | ||||||||||||
|
First Symetra National Life Insurance Company of New York
|
A | A | NR* | A+ | ||||||||||||
|
Issuer Credit/Default Ratings
|
||||||||||||||||
|
Symetra Financial Corporation
|
bbb+ | BBB | Baa3 | ** | A- | |||||||||||
|
Symetra Life Insurance Company
|
a+ | A | NR* | NR* | ||||||||||||
|
First Symetra National Life Insurance Company of New York
|
a+ | A | NR* | NR* | ||||||||||||
| * | “NR” indicates not rated | |
| ** | Represents the senior debt rating. |
A.M. Best states that its “A” (Excellent)
financial strength rating is assigned to those companies that
have, in its opinion, an excellent ability to meet their ongoing
obligations to policyholders. The “A” (Excellent) is
the third highest of 16 ratings assigned by A.M. Best,
which range from “A++” to “S.”
A.M. Best describes its “a” issuer credit rating
for insurers as “excellent,” assigned to those
companies that have, in its opinion, a strong ability to meet
the terms of their ongoing senior financial obligations. Its
“bbb” issuer credit rating is described as
“good,” assigned to those companies that have, in its
opinion, an adequate ability to meet the terms of their
obligations but are more susceptible to changes in economic or
other conditions. A.M. Best issuer credit ratings range
from “aaa” (exceptional) to “rs” (regulatory
supervision/liquidation) and may be enhanced with a
“+” (plus) or “−” (minus) to
indicate whether credit quality is near the top or bottom of a
category.
Symetra Life Insurance Company and First Symetra National Life
Insurance Company of New York’s Financial Size Category, or
FSC, rankings, as determined by A.M. Best, are both XIII,
the third highest of 15. A.M. Best indicates that the
FSC is designed to provide an indicator of the size of a company
in terms of its statutory surplus and related accounts.
Standard & Poor’s states that an insurer with a
financial strength rating of “A” (Strong) has strong
financial security characteristics that outweigh any
vulnerabilities, and is highly likely to have the ability to
meet financial commitments, but is somewhat more likely to be
affected by adverse business conditions than
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are insurers with higher ratings. The “A” range is the
third highest of the four ratings ranges that meet these
criteria, and also is the third highest of nine financial
strength ratings ranges assigned by S&P, which range from
“AAA” to “R.” A plus (+) or minus (-) shows
relative standing in a rating category. Accordingly, the
“A” rating is the sixth highest of S&P’s 21
ratings categories. S&P describes companies assigned an
“A” issuer credit rating as having a strong capacity
to meet financial commitments, but somewhat more susceptible to
the adverse effects of changes in circumstances and economic
conditions than higher-rated companies. Companies assigned a
“BBB” issuer credit rating have adequate capacity to
meet financial commitments, but adverse economic conditions are
more likely to lead to a weakened capacity to meet such
commitments. S&P issuer credit ratings range from
“AAA” to “D,” indicating default.
Moody’s Investors Service states that insurance companies
rated “A3” (Good) offer good financial security.
However, elements may be present that suggest a susceptibility
to impairment sometime in the future. The “A” range is
the third highest of nine financial strength rating ranges
assigned by Moody’s which range from “Aaa” to
“C.” Numeric modifiers are used to refer to the
ranking within the group, with “1” being the highest
and “3” being the lowest. Accordingly, the
“A3” rating is the seventh highest of Moody’s 21
ratings categories. Moody’s credit rating is assigned to
our senior debt. A rating of “Baa” is defined as
subject to moderate credit risk, considered medium-grade, and
may possess certain speculative characteristics.
Fitch states that insurance companies with a financial strength
rating of “A+” (Strong) are viewed as possessing
strong capacity to meet policyholder and contract obligations.
Risk factors are moderate, and the impact of any adverse
business and economic factors is expected to be small. The
“A” rating category is the third highest of eight
financial strength categories, which range from “AAA”
to “D.” The symbol (+) or (-) may be appended to a
rating to indicate the relative position of a credit within a
rating category. These suffixes are not added to ratings in the
“AAA” category or to ratings below the “CCC”
category. Accordingly, the “A+” rating is the fifth
highest of Fitch’s 24 financial strength ratings
categories. Fitch describes its “A-” issuer default
rating as “high credit quality,” which denotes an
expectation of low default risk, but may be more vulnerable to
adverse business or economic conditions than higher ratings.
Fitch issuer default ratings range from “AAA” (highest
credit quality) to “D” (default).
A.M. Best, S&P, Moody’s and Fitch review their
ratings periodically and we cannot assure you that we will
maintain our current ratings in the future. Other agencies may
rate Symetra or our insurance subsidiaries on a solicited or
unsolicited basis.
The A.M. Best, S&P, Moody’s and Fitch ratings
included are not designed to be, and do not serve as, measures
of protection or valuation offered to investors in this
offering. These financial strength ratings should not be relied
on with respect to making an investment in our securities.
Employees
As of September 30, 2009, we had approximately
1,100 full-time and part-time employees. We believe our
employee relations are satisfactory. To the best of our
knowledge, none of our employees is subject to a collective
bargaining agreement.
Facilities
We lease approximately 350,000 square feet of office space
in various locations throughout the United States, which
consists primarily of 292,000 square feet of office space
at our headquarters in Bellevue, Washington.
Most of our leases have lease terms ranging from one to ten
years. Our aggregate annual rental expense under these leases
was $8.0 million during 2008.
We believe our properties are adequate for our business as
presently conducted.
Legal
Proceedings
We are regularly a party to litigation, arbitration proceedings
and governmental examinations in the ordinary course of our
business. While we cannot predict the outcome of any pending or
future litigation or examination, we do not believe that any
pending matter, individually or in the aggregate, will have a
material adverse effect on our business.
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REGULATION
Our insurance operations are subject to a wide variety of laws
and regulations. State insurance laws regulate most aspects of
our insurance businesses, and our insurance subsidiaries are
regulated by the insurance departments of the states in which
they are domiciled and licensed. Our insurance products and thus
our businesses also are affected by U.S. federal, state and
local tax laws. Insurance products that constitute
“securities,” such as variable annuities and variable
life insurance, also are subject to federal and state securities
laws and regulations. The SEC, FINRA and state securities
authorities regulate these products.
Our broker-dealers are subject to federal and state securities
and related laws. The SEC, FINRA and state securities
authorities are the principal regulators of these operations.
The purpose of the laws and regulations affecting our insurance
and securities businesses is primarily to protect our customers
and not our noteholders or stockholders. Many of the laws and
regulations to which we are subject are regularly re-examined,
and existing or future laws and regulations may become more
restrictive or otherwise adversely affect our operations.
In addition, insurance and securities regulatory authorities
increasingly make inquiries regarding compliance by us and our
subsidiaries with insurance, securities and other laws and
regulations regarding the conduct of our insurance and
securities businesses. We cooperate with such inquiries and take
corrective action when warranted.
Many of our customers and agents also operate in regulated
environments. Changes in the regulations that affect their
operations also may affect our business relationships with them
and their ability to purchase or to distribute our products.
Insurance
Regulation
Our insurance subsidiaries are licensed and regulated in all
states in which they conduct insurance business. The extent of
this regulation varies, but most states have laws and
regulations governing the financial condition of insurers,
including standards of solvency, types and concentration of
investments, establishment and maintenance of reserves, credit
for reinsurance and requirements of capital adequacy, and the
business conduct of insurers, including marketing and sales
practices and claims handling. In addition, statutes and
regulations usually require the licensing of insurers and their
agents, the approval of policy forms and related materials and
the approval of rates for certain lines of insurance. The types
of insurance laws and regulations applicable to us or our
insurance subsidiaries are described below.
Insurance
Holding Company Regulation
All states in which our insurance subsidiaries conduct insurance
business have enacted legislation that requires each insurance
company in a holding company system, except captive insurance
companies, to register with the insurance regulatory authority
of its state of domicile and to furnish that regulatory
authority financial and other information concerning the
operations of, and the interrelationships and transactions
among, companies within its holding company system that may
materially affect the operations, management or financial
condition of the insurers within the system. These laws and
regulations also regulate transactions between insurance
companies and their parents and affiliates. Generally, these
laws and regulations require that all transactions within a
holding company system between an insurer and its affiliates be
fair and reasonable and that the insurer’s statutory
surplus following any transaction with an affiliate be both
reasonable in relation to its outstanding liabilities and
adequate to its financial needs. Statutory surplus is the excess
of admitted assets over statutory liabilities. For certain types
of agreements and transactions between an insurer and its
affiliates, these laws and regulations require prior
notification to, and non-disapproval or approval by, the
insurance regulatory authority of the insurer’s state of
domicile.
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Policy
Forms
Our insurance subsidiaries’ policy forms are subject to
regulation in every state in which such subsidiaries are
licensed to transact insurance business. In most states, policy
forms must be filed prior to their use.
Dividend
Limitations
As a holding company with no significant business operations of
its own, Symetra depends on dividends or other distributions
from its subsidiaries as the principal source of cash to meet
its obligations, including the payment of interest on and
repayment of principal of any debt obligations and payment of
dividends to stockholders and stock repurchases. The payment of
dividends or other distributions to Symetra by its insurance
subsidiaries is regulated by the insurance laws and regulations
of their respective states of domicile. In the state of
Washington, the state of domicile of Symetra’s principal
insurance subsidiary, Symetra Life Insurance Company, an
insurance company subsidiary may not pay an
“extraordinary” dividend or distribution until
30 days after the insurance commissioner has received
sufficient notice of the intended payment and has not objected
or has approved the payment within the
30-day
period. An “extraordinary” dividend or distribution is
defined under Washington law as a dividend or distribution that,
together with other dividends and distributions made within the
preceding twelve months, exceeds the greater of:
| • | 10% of the insurer’s statutory surplus as of the immediately prior year end; or | |
| • | the statutory net gain from the insurer’s operations for the prior year. |
State laws and regulations also prohibit an insurer from
declaring or paying a dividend except out of its statutory
surplus or require the insurer to obtain regulatory approval
before it may do so. In addition, insurance regulators may
prohibit the payment of ordinary dividends or other payments by
our insurance subsidiaries to Symetra (such as a payment under a
tax sharing agreement or for employee or other services) if they
determine that such payment could be adverse to our
policyholders or contractholders.
Market
Conduct Regulation
The laws and regulations of U.S. jurisdictions include
numerous provisions governing the marketplace activities of
insurers, including provisions governing the form and content of
disclosure to consumers, product illustrations, advertising,
product replacement, suitability, sales and underwriting
practices, complaint handling and claims handling. State
jurisdictions generally enforce these provisions through
periodic market conduct examinations.
Statutory
Examinations
As part of their regulatory oversight process, state insurance
departments conduct periodic detailed examinations of the books,
records, accounts and business practices of insurers domiciled
in their jurisdictions. These examinations generally are
conducted in cooperation with the insurance departments of
several other states under guidelines promulgated by the NAIC.
In the three-year period ended December 31, 2008 and
through September 30, 2009, we have not received any
material adverse findings resulting from any insurance
department examinations of our insurance subsidiaries.
Guaranty
Associations and Similar Arrangements
Most states require life insurers licensed to write insurance
within the state to participate in guaranty associations, which
are organized to pay contractual benefits owed pursuant to
insurance policies of insurers who become impaired or insolvent.
These associations levy assessments, up to prescribed limits, on
all member insurers in a particular state on the basis of the
proportionate share of the premiums written by member insurers
in the lines of business in which the impaired, insolvent or
failed insurer is engaged. Some states permit member insurers to
recover assessments paid through full or partial premium tax
offsets.
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We had net aggregate assessments (refunds) levied against or
received by our insurance subsidiaries totaling
$(1.6) million, $0.1 million, $0.2 million and
$0.2 million for the nine months ended September 30,
2009 and for the years ended December 31, 2008, 2007 and
2006, respectively. Included in the net amount above are refunds
totaling $2.2 million received during the nine months ended
September 30, 2009, primarily from two states related to
assessments we paid prior to 1998. Although the amount and
timing of future assessments are not predictable, we have
established reserves for guaranty fund assessments that we
consider adequate for assessments with respect to insurers that
currently are subject to insolvency proceedings.
Change
of Control
The laws and regulations of the states in which our insurance
subsidiaries are domiciled require that a person obtain the
approval of the insurance commissioner of the insurance
company’s jurisdiction of domicile prior to acquiring
control of the insurer. Generally, such laws provide that
control over an insurer is presumed to exist if any person,
directly or indirectly, owns, controls, holds with the power to
vote, or holds proxies representing 10% or more of the voting
securities of the insurer. In considering an application to
acquire control of an insurer, the insurance commissioner
generally will consider such factors as the experience,
competence and financial strength of the applicant, the
integrity of the applicant’s board of directors and
executive officers, the acquiror’s plans for the management
and operation of the insurer, and any anti-competitive results
that may arise from the acquisition. In addition, a person
seeking to acquire control of an insurance company is required
in some states to make filings prior to completing an
acquisition if the acquiror and the target insurance company and
their affiliates have sufficiently large market shares in
particular lines of insurance in those states. Approval of an
acquisition may not be required in these states, but the state
insurance departments could take action to impose conditions on
an acquisition that could delay or prevent its consummation.
These laws may discourage potential acquisition proposals and
may delay, deter or prevent a change of control involving us,
including through transactions, and in particular unsolicited
transactions, that some or all of our stockholders might
consider to be desirable.
Policy
and Contract Reserve Sufficiency Analysis
Under the laws and regulations of their states of domicile, our
life insurance subsidiaries are required to conduct annual
analyses of the sufficiency of their life and health insurance
and annuity statutory reserves. In addition, other jurisdictions
in which these subsidiaries are licensed may have certain
reserve requirements that differ from those of their domiciliary
jurisdictions. In each case, a qualified actuary must submit an
opinion that states that the aggregate statutory reserves, when
considered in light of the assets held with respect to such
reserves, make good and sufficient provision for the associated
contractual obligations and related expenses of the insurer. If
such an opinion cannot be provided, the affected insurer must
set up additional reserves by moving funds from surplus. Our
life insurance subsidiaries submit these opinions annually to
applicable insurance regulatory authorities.
Surplus
and Capital Requirements
Insurance regulators have the discretionary authority, in
connection with the ongoing licensing of our insurance
subsidiaries, to limit or prohibit the ability of an insurer to
issue new policies if, in the regulators’ judgment, the
insurer is not maintaining a minimum amount of surplus or is in
hazardous financial condition. Insurance regulators may also
limit the ability of an insurer to issue new life insurance
policies and annuity contracts above an amount based upon the
face amount and premiums of policies of a similar type issued in
the prior year. We do not believe that the current or
anticipated levels of statutory surplus of our insurance
subsidiaries present a material risk that any such regulator
would limit the amount of new policies that our insurance
subsidiaries may issue.
Risk-based
Capital
The NAIC has established risk-based capital standards for life
insurance companies as well as a model act with the intention
that these standards be applied at the state level. The model
act provides that life insurance companies must submit an annual
risk-based capital report to state regulators reporting their
risk-
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based capital based upon four categories of risk: asset risk,
insurance risk, interest rate risk and business risk. For each
category, the capital requirement is determined by applying
factors to various asset, premium and reserve items, with the
factor being higher for those items with greater underlying risk
and lower for less risky items. The formula is intended to be
used by insurance regulators as an early warning tool to
identify possible weakly capitalized companies for purposes of
initiating further regulatory action.
If an insurer’s risk-based capital falls below specified
levels, the insurer would be subject to different degrees of
regulatory action depending upon the level. These actions range
from requiring the insurer to propose actions to correct the
capital deficiency to placing the insurer under regulatory
control. As of September 30, 2009, the risk-based capital
of each of our life insurance subsidiaries exceeded the level of
risk-based capital that would require any of them to take or
become subject to any corrective action.
Statutory
Accounting Principles
Statutory accounting principles, or SAP, is a basis of
accounting developed by state insurance regulators to monitor
and regulate the solvency of insurance companies. In developing
SAP, insurance regulators were primarily concerned with assuring
an insurer’s ability to pay all its current and future
obligations to policyholders. As a result, statutory accounting
focuses on conservatively valuing the assets and liabilities of
insurers, generally in accordance with standards specified by
the insurer’s domiciliary state. Uniform statutory
accounting practices are established by the NAIC and generally
adopted by regulators in the various states. These accounting
principles and related regulations determine, among other
things, the amounts our insurance subsidiaries may pay to us as
dividends. The values for assets, liabilities and equity
reflected in financial statements prepared in accordance with
U.S. GAAP may be different from those reflected in
financial statements prepared under SAP.
Regulation
of Investments
Each of our insurance subsidiaries is subject to laws and
regulations that require diversification of its investment
portfolio and limit the amount of investments in certain asset
categories, such as below investment grade fixed maturities,
real estate, equity investments and derivatives. Failure to
comply with these laws and regulations would cause investments
exceeding regulatory limitations to be treated as non-admitted
assets for purposes of measuring surplus, and, in some
instances, would require divestiture of such non-complying
investments. We believe the investments held by our insurance
subsidiaries comply with these laws and regulations.
Federal
Regulation
Our variable life insurance and variable annuity products
generally are “securities” within the meaning of
federal and state securities laws. As a result, they are
registered under the Securities Act of 1933 (or are exempt from
registration) and are subject to regulation by the SEC, FINRA
and state securities authorities. Federal and state securities
regulation similar to that discussed below under
“— Other Laws and Regulations —
Securities Regulation” affect investment advice, sales and
related activities with respect to these products.
Although the federal government does not comprehensively
regulate the business of insurance, federal legislation and
administrative policies in several other areas, including
taxation, privacy regulation, financial services regulation and
pension and welfare benefits regulation, can also significantly
affect the insurance industry.
From time to time, federal measures are proposed that may
significantly affect the insurance business, including direct
federal regulation of insurance through an optional federal
charter, enhanced federal oversight of insurance through a
Federal Insurance Office, comprehensive health care reform,
limitations on antitrust immunity, tax incentives for lifetime
annuity payouts, simplification bills affecting tax-advantaged
or tax-exempt savings and retirement vehicles, and proposals to
modify or make permanent the estate tax repeal enacted in 2001.
We cannot predict whether these or other proposals will be
adopted, or what impact, if any, such proposals may have on our
business.
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Changes
in Tax Laws
Congress, from time to time, considers legislation that could
make our products less attractive to consumers, including
legislation that would reduce or eliminate the benefits derived
from the tax deferred nature of life insurance and annuity
products.
In addition, changes in tax laws could increase our tax
liability or increase our reporting obligations. For example, in
May 2009, President Obama released additional information about
the tax proposals contained in his Fiscal Year 2010 Budget (the
“Budget”). There are several proposals included in the
Budget that are significant for life insurance companies. Those
proposals include modifying the dividends-received deduction for
life insurance company separate accounts; requiring information
reporting for private separate accounts of life insurance
companies; imposing new reporting requirements and
transfer-for-value
rules on purchasers of certain life insurance contracts;
expanding the interest expense disallowance for corporate-owned
life insurance; requiring information reporting on payments to
corporations; and increasing information return penalties. In
addition, certain recent proposals for healthcare reform have
included potential tax ramifications, including, among other
things, a windfall profits tax on health insurers. These
proposals not only could increase our tax liabilities but also
could reduce the attractiveness of certain products we sell.
These proposals may not be enacted or may be modified by
Congress prior to enactment.
Furthermore, the federal estate tax, which has undergone a
gradual repeal since 2001 that will continue to be phased in
through 2010, is scheduled to revert to pre-2001 law as of
January 1, 2011. The repeal of and continuing uncertainty
regarding the federal estate tax may adversely affect sales and
surrenders of some of our estate planning products.
Other
Laws and Regulations
Securities
Regulation
Certain of our subsidiaries and certain policies and contracts
offered by them, are subject to various levels of regulation
under the federal securities laws administered by the SEC. One
of our subsidiaries is an investment advisor registered under
the Investment Advisers Act of 1940. Certain of its employees
are licensed as investment advisory representatives in the
states where those employees have clients. Some of our insurance
company separate accounts are registered under the Investment
Company Act of 1940. Some annuity contracts and insurance
policies issued by some of our subsidiaries are funded by
separate accounts, the interests in which are registered under
the Securities Act of 1933 and the Investment Company Act of
1940. Certain of our subsidiaries are registered and regulated
as broker-dealers under the Securities Exchange Act of 1934 and
are members of, and subject to regulation by, the FINRA, as well
as by various state and local regulators. The registered
representatives of our broker-dealers are also regulated by the
SEC and FINRA and are also subject to applicable state and local
laws.
These laws and regulations are primarily intended to protect
investors in the securities markets and generally grant
supervisory agencies broad administrative powers, including the
power to limit or restrict the conduct of business for failure
to comply with such laws and regulations. In such event, the
possible sanctions that may be imposed include suspension of
individual employees, suspension or limitation of sales of our
products, limitations on the activities in which the investment
adviser or broker-dealer may engage, suspension or revocation of
the investment adviser or broker-dealer registration, censure or
fines. We may also be subject to similar laws and regulations in
the states in which we provide investment advisory services,
offer the products described above, or conduct other
securities-related activities.
Certain of our subsidiaries also sponsor and manage investment
vehicles and issue annuities that rely on certain exemptions
from registration under the Investment Company Act of 1940 and
the Securities Act of 1933. Nevertheless, certain provisions of
the Investment Company Act of 1940 and the Securities Act of
1933 apply to these investment vehicles and the securities
issued by such vehicles. The Investment Company Act of 1940, the
Investment Advisers Act of 1940 and the Securities Act of 1933,
including the rules promulgated thereunder, are subject to
change which may affect our subsidiaries that sponsor and manage
such investment
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vehicles. Our costs may increase or we may exit markets to the
extent certain of our vehicles and annuities are required to
comply with increased regulation and liability under the
securities laws.
ERISA
and Internal Revenue Code Considerations
We provide certain products and services to certain employee
benefits plans that are subject to ERISA or the Internal Revenue
Code. As such, our activities are subject to the restrictions
imposed by ERISA and the Internal Revenue Code, including the
requirement under ERISA that fiduciaries must perform their
duties solely in the interests of ERISA plan participants and
beneficiaries and the requirement under ERISA and the Internal
Revenue Code that fiduciaries may not cause a covered plan to
engage in certain prohibited transactions with persons who have
certain relationships with respect to such plans. The applicable
provisions of ERISA and the Internal Revenue Code are subject to
enforcement by the U.S. Department of Labor, the IRS and
the Pension Benefit Guaranty Corporation.
USA
Patriot Act
The USA Patriot Act of 2001, or the Patriot Act, which was
renewed for an additional four years in 2006, contains
anti-money laundering and financial transparency laws and
mandates the implementation of various new regulations
applicable to broker-dealers and other financial services
companies including insurance companies. The Patriot Act seeks
to promote cooperation among financial institutions, regulators
and law enforcement entities in identifying parties that may be
involved in terrorism or money laundering. The increased
obligations of financial institutions to identify their
customers, watch for and report suspicious transactions, respond
to requests for information by regulatory authorities and law
enforcement agencies, and share information with other financial
institutions, require the implementation and maintenance of
internal practices, procedures and controls. We believe that we
have implemented, and that we maintain, appropriate internal
practices, procedures and controls to enable us to comply with
the provisions of the Patriot Act.
Privacy
of Consumer Information
U.S. federal and state laws and regulations require
financial institutions, including insurance companies, to
protect the security and confidentiality of consumer financial
information and to notify consumers about their policies and
practices relating to their collection and disclosure of
consumer information and their policies relating to protecting
the security and confidentiality of that information. Similarly,
federal and state laws and regulations also govern the
disclosure and security of consumer health information. In
particular, regulations promulgated by the U.S. Department
of Health and Human Services regulate the disclosure and use of
protected health information by health insurers and others, the
physical and procedural safeguards employed to protect the
security of that information and the electronic transmission of
such information. Congress and state legislatures are expected
to consider additional legislation relating to privacy and other
aspects of consumer information.
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MANAGEMENT
Directors
and Executive Officers
Set forth below is a list of the directors and principal
executive officers of Symetra as of September 30, 2009. The
positions listed are of Symetra unless otherwise indicated.
|
Name
|
Age
|
Positions
|
||||
|
Lowndes A. Smith
|
70 | Director, Chairman of the Board | ||||
|
Lois W. Grady
|
64 | Director, Vice Chairman of the Board | ||||
|
Randall H. Talbot
|
56 | Director, President and Chief Executive Officer | ||||
|
Margaret A. Meister
|
44 | Executive Vice President and Chief Financial Officer | ||||
|
Jennifer V. Davies
|
51 | Senior Vice President — Enterprise Development | ||||
|
Michael W. Fry
|
48 | Senior Vice President — Group Division, Symetra Life Insurance Company | ||||
|
Richard J. Lindsay
|
53 | Senior Vice President — Life & Annuities Division, Symetra Life Insurance Company | ||||
|
Patrick B. McCormick
|
52 | Senior Vice President — Distribution, Symetra Life Insurance Company | ||||
|
George C. Pagos
|
59 | Senior Vice President, General Counsel and Secretary | ||||
|
Tommie D. Brooks
|
39 | Vice President and Chief Actuary — Symetra Life Insurance Company | ||||
|
Christine A. Katzmar Holmes
|
50 | Vice President — Human Resources and Administration | ||||
|
Troy J. Olson-Blair
|
54 | Vice President — Information Technology | ||||
|
David T. Foy
|
43 | Director | ||||
|
Sander M. Levy
|
47 | Director | ||||
|
Robert R. Lusardi
|
52 | Director | ||||
|
David I. Schamis
|
35 | Director | ||||
Lowndes A. Smith has been a director of Symetra since
June 2007 and has served as Chairman of the Board since May
2009. Mr. Smith has served as Managing Partner of
Whittington Gray Associates since 2003. Mr. Smith formerly
served as Vice Chairman of The Hartford Financial Services
Group, Inc. (“The Hartford”) and President and CEO of
Hartford Life Insurance Company until his retirement in 2002. He
joined The Hartford in 1968. Mr. Smith also serves as
Chairman of OneBeacon Insurance Group, Ltd. and is a director of
White Mountains Insurance Group, Ltd. and 76 investment
companies in the mutual funds of The Hartford. He received his
B.S. degree from Babson College.
Lois W. Grady has been a director of Symetra since August
2004 and has served as Vice Chairman of the Board since May
2009. Ms. Grady served as Executive Vice President and
Director of Investment Products Services of Hartford Life, Inc.
from 2002 until her retirement in April 2004 and as Senior Vice
President and Director of Investment Products Services of
Hartford Life, Inc. from 1998 through 2002. She began her career
with Hartford Life in 1983. She is also a director of OneBeacon
Insurance Group, Ltd. Ms. Grady received her B.S. degree
from Southern Connecticut State University.
Randall H. Talbot has been a director, Chief Executive
Officer and President of Symetra since August 2004 and
director and President of Symetra Life Insurance Company since
joining in February 1998. He is also an officer and director of
various affiliates of Symetra. From 1988 to 1998, he was Chief
Executive Officer and President of Talbot Financial Corporation.
Mr. Talbot is also a director of Concur Technologies, Inc.
He received his B.S. degree from Arizona State University.
Margaret A. Meister has been Executive Vice President and
Chief Financial Officer of Symetra since February 2006 and
Executive Vice President and Chief Financial Officer of Symetra
Life Insurance Company since March 2006. She is also a director
of Symetra Life Insurance Company as well as an officer and
director of various affiliates of Symetra. Ms. Meister is a
fellow of the Society of Actuaries. She joined Symetra Life
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Insurance Company in 1988 and served in a variety of positions,
including Chief Actuary and Vice President, prior to being
promoted to her current position. Ms. Meister received her
B.A. degree from Whitman College.
Jennifer V. Davies has been Senior Vice President of
Symetra since June 2007 and of Symetra Life Insurance Company
since August 2004 and is responsible for Enterprise Development.
She is also a director of Symetra Life Insurance Company as well
as an officer and director of various affiliates of Symetra.
Ms. Davies joined Symetra Life Insurance Company in 1992,
and served in a variety of positions, including Vice President,
prior to being promoted to her current position. Ms. Davies
was employed by Sons of Norway from 1986 to 1992, and
ITT/Hartford Life Insurance Company from 1982 to 1986.
Ms. Davies received her B.A. degree from the University of
Minnesota and her M.A. degree from the University of Virginia.
Michael W. Fry has been Senior Vice President of Symetra
Life Insurance Company since May 2008 and is responsible for the
operations of its Group Division. He also serves as an officer
and director of various Symetra affiliates. Prior to his current
position, Mr. Fry served as Vice President of Symetra Life
Insurance Company from February 2003 until May 2008. Prior to
joining Symetra in August 2002, Mr. Fry was Vice President
of Swiss Re’s Group Division. Mr. Fry graduated from
Indiana University with a degree in Accounting.
Richard J. Lindsay has been Senior Vice President of
Symetra Life Insurance Company since August 2006 and is
responsible for the operations of its Life & Annuities
Division. He also serves as an officer and director of other
various Symetra affiliates. Prior to joining Symetra Life
Insurance Company, Mr. Lindsay had worked for AIG VALIC
since 1998, where his last position was as an Executive Vice
President of AIG VALIC and as President of VALIC Financial
Advisors, an affiliated broker-dealer. Prior to joining AIG
VALIC, Mr. Lindsay spent 11 years with CoreStates
Financial Corp. Mr. Lindsay received his B.A. degree from
Brown University, his M.B.A. degree from Wharton School of the
University of Pennsylvania, and his J.D. degree from Temple
University.
Patrick B. McCormick has been Senior Vice President of
Symetra Life Insurance Company since June 1999 and is
responsible for Distribution. Mr. McCormick joined Symetra
Life Insurance Company in 1995, and served in a variety of
positions, including Vice President, prior to being promoted to
his current position. He is also an officer and director of
other various affiliates of Symetra.
George C. Pagos has been Senior Vice President of Symetra
and Symetra Life Insurance Company since September 2007 and
General Counsel and Secretary of Symetra and Symetra Life
Insurance Company since August 2004. He is also a director of
Symetra Life Insurance Company as well as an officer and
director of various affiliates of Symetra. Mr. Pagos joined
Symetra Life Insurance Company in 1976 and served in a variety
of positions, including Vice President, prior to being promoted
to his current position. Mr. Pagos received his B.A. degree
from George Washington University and his J.D. degree from the
University of Maryland.
Tommie D. Brooks has been Vice President of Symetra since
March 2007 and Vice President and Chief Actuary of Symetra Life
Insurance Company since March 2007. Mr. Brooks joined
Symetra Life Insurance Company in 1992, and served in a variety
of managerial positions throughout the Company. Mr. Brooks
attained the Fellow of the Society of Actuaries in 1998 and
earned his B.S. in Math and Actuarial Sciences from Central
Washington University.
Christine A. Katzmar Holmes has been Vice President of
Symetra since August 2004 and is responsible for Human
Resources, Service Operations and Security. Ms. Katzmar
Holmes joined Symetra Life Insurance Company in 2001 as Vice
President. From 1991 to 2001, she was with Safeco Insurance
Company, where she held a variety of positions, including Human
Resources Director. She is also an officer of various affiliates
of Symetra. Ms. Katzmar Holmes received her B.S. degree
from Miami University, Ohio.
Troy J. Olson-Blair has been Vice President of Symetra
since June 2007 and is responsible for Information Technology.
She has been Vice President of Symetra Life Insurance Company
since 2000 and also served as Chief Information Officer since
2004. She has been responsible for Information Technology since
joining the Company. Prior to Symetra, Ms. Olson-Blair held
a variety of technical and managerial positions with Safeco
Insurance Company that spanned twenty years; her last position
was AVP and director for IT
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Operations. Ms. Olson-Blair’s background includes
application development, voice and data communications,
networking, web services and ITIL service level management.
David T. Foy has been a director of Symetra since March
2004 and served as Chairman of the Board from August 2004 until
May 2009. He has been Executive Vice President and Chief
Financial Officer of White Mountains Insurance Group, Ltd. since
2003. Previously, he was Senior Vice President and Chief
Financial Officer of Hartford Life, Inc., which he joined in
1993. From 1989 to 1993, Mr. Foy was with Milliman and
Robertson, an actuarial consulting firm. He is also a director
of OneBeacon Insurance Group, Ltd. He received his B.S. degree
from the Rochester Institute of Technology.
Sander M. Levy has been a director of Symetra since
August 2004. He has been Managing Director of Vestar Capital
Partners, a private equity firm, since 1988. He was previously a
member of the Management Buyout Group of The First Boston
Corporation. He received his B.S. degree from the Wharton School
of the University of Pennsylvania, and his M.B.A. degree from
Columbia Business School. He is also a director of Validus
Holdings, Ltd, Duff & Phelps Corporation and Wilton Re
Holdings Limited.
Robert R. Lusardi has been a director of Symetra since
August 2005. He has been President and Chief Executive Officer
of White Mountains Financial Services LLC since February 2005.
Prior to joining White Mountains, Mr. Lusardi was an
Executive Vice President of XL Capital Ltd. from 1998 to 2005
and was a Managing Director at Lehman Brothers, where he was
employed from 1980 to 1998. He is also a director of two NYSE
listed companies, OneBeacon Insurance Group, Ltd. and Primus
Guaranty, Ltd. He received his B.A. and M.A. degrees from Oxford
University, and his M.B.A. from Harvard University.
David I. Schamis has been a director of Symetra since
August 2004. He has been Managing Director of J.C.
Flowers & Co. LLC since 2000. Previously, he was with
Salomon Smith Barney from 1995 to 2000. He received his B.A.
degree from Yale University. Mr. Schamis also serves as the
Chairman of the Board of Crump Group, Inc., and is a director of
Fox-Pitt Kelton LLC, Affirmative Insurance Holdings, Inc. and MF
Global, Ltd.
Composition
of the Board of Directors
Our business and affairs are managed under the direction of our
board of directors. Our board of directors currently consists of
seven members, four of whom we believe are independent directors
under currently applicable listing standards of the NYSE. The
four independent directors are Messrs. Levy, Schamis and Smith
and Ms. Grady.
Our board of directors is divided into three classes of
directors who serve in staggered three-year terms, as follows:
| • | Class I directors are Messrs. Lusardi and Schamis, and their terms will expire at the annual meeting of stockholders to be held in 2011; | |
| • | Class II directors are Messrs. Levy and Smith, and their terms will expire at the annual meeting of stockholders to be held in 2012; and | |
| • | Class III directors are Messrs. Foy and Talbot and Ms. Grady, and their terms will expire at the annual meeting of stockholders to be held in 2010. |
At each annual meeting of our stockholders, the successors to
the directors whose terms expire at each such meeting will be
elected to serve until the third annual meeting after their
election or until their successor has been elected. As a result,
only one class of directors will be elected at each annual
meeting of our stockholders, with the other classes serving for
the remainder of their respective three-year terms.
Committees
of the Board of Directors
Upon completion of this offering, our board of directors will
conduct its business through four standing committees: the audit
committee, the compensation committee, the finance committee and
the nominating and corporate governance committee. In addition,
from time to time, special committees may be
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established under the direction of the board of directors when
necessary to address specific issues. Our audit committee, our
compensation committee and our nominating and corporate
governance committee will be required to be composed of a
majority of independent directors within 90 days following
the completion of this offering. Our audit committee, our
compensation committee and our nominating and corporate
governance committee will be required to be composed entirely of
independent directors within one year following the completion
of this offering.
Audit
Committee
Upon completion of this offering, we will have an audit
committee that will have responsibilities that meet all NYSE and
SEC requirements.
The audit committee will have the power to investigate any
matter brought to its attention within the scope of its duties
and to retain counsel for this purpose where appropriate.
Upon the completion of this offering, our audit committee will
consist of Mr. Foy, Mr. Levy, Mr. Schamis and
Mr. Smith. Within a year of the completion of this
offering, all members of the audit committee will be independent
directors according to the rules and regulations of the SEC and
the NYSE and at least one member will be an “audit
committee financial expert,” as such term is defined in
Item 407 of Regulation S-K.
Our board of directors has adopted a written charter for the
audit committee to be effective upon the completion of this
offering, which will be available on our website as of the date
of this offering.
Compensation
Committee
Upon completion of this offering, we will have a compensation
committee that will have responsibilities that meet all NYSE
requirements.
Upon the completion of this offering, our compensation committee
will consist of Mr. Foy, Ms. Grady and Mr. Smith.
Within a year of completion of this offering, all members of the
compensation committee will be independent directors according
to the rules and regulations of the NYSE.
Our board of directors has adopted a written charter for the
compensation committee to be effective upon the completion of
this offering, which will be available on our website as of the
date of this offering.
Nominating
and Corporate Governance Committee
Upon completion of this offering, we will have a nominating and
corporate governance committee that will have responsibilities
that meet all NYSE requirements.
Upon completion of this offering, our nominating and corporate
governance committee will consist of Mr. Foy, Mr. Levy
and Mr. Smith. Within a year of completion of this
offering, all members of the nominating and corporate governance
committee will be independent directors according to the rules
and regulations of the NYSE.
Our board of directors has adopted a written charter for the
corporate governance and nominating committee to be effective
upon the completion of this offering, which will be available on
our website as of the date of this offering.
Finance
Committee
Upon completion of this offering, we will have a finance
committee that will have responsibilities as outlined in its
charter.
Upon completion of the offering, our finance committee will
consist of Mr. Foy, Mr. Levy and Mr. Smith. The
majority of the members of the finance committee will be
independent directors according to the rules and regulations of
the NYSE.
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Our board of directors has adopted a written charter for the
finance committee, which will be available on our website as of
the date of this offering.
Compensation
Committee Interlocks and Insider Participation
Upon completion of this offering, our board of directors will
have a compensation committee as described above. None of our
executive officers will serve as a member of our compensation
committee, and none of them have served, or will be permitted to
serve, on the compensation committee (or any other committee
serving a similar function) of any entity of which an executive
officer is expected to serve as a member of our compensation
committee.
Code
of Business Conduct and Corporate Governance
Guidelines
Our board of directors has adopted a code of business and
financial conduct applicable to our directors, officers and
employees, to be effective upon the completion of this offering,
as well as corporate governance guidelines, each in accordance
with applicable rules and regulations of the SEC and the NYSE.
The code of business conduct and the corporate governance
guidelines will be available on our website as of the date of
this offering.
Compensation
Discussion and Analysis
Named
Executive Officers
The following Compensation Discussion and Analysis describes the
compensation earned by, awarded to or paid to our Chief
Executive Officer, our Chief Financial Officer and our three
other most highly paid executive officers in 2008 as determined
under the rules of the SEC, collectively referred to as the
Named Executive Officers and listed below:
| • | Randall H. Talbot, President and Chief Executive Officer | |
| • | Margaret A. Meister, Executive Vice President and Chief Financial Officer | |
| • | Roger F. Harbin, Executive Vice President and former Chief Operating Officer (Mr. Harbin ceased providing services as an executive officer as of January 1, 2009) | |
| • | Richard J. Lindsay, Senior Vice President, Life & Annuities Division, Symetra Life Insurance Company | |
| • | Patrick B. McCormick, Senior Vice President, Distribution, Symetra Life Insurance Company |
Compensation
Philosophy
Our overall executive compensation program is designed to align
the financial interests of our executives with those of our
stockholders. We focus on
pay-for-performance
(both individual and company performance) by providing
incentives that emphasize long-term value creation, thereby
putting a large portion of our executives’ pay at risk.
Based on this philosophy, the compensation committee has
maintained base salaries that may be lower than those paid by
other financial services companies and life insurers and has
chosen not to provide pensions or other perquisites, choosing
instead to grant the largest portion of compensation as
long-term incentive compensation which is based on the growth of
intrinsic business value per share.
Pay-for-performance. A
majority of our executive officers’ compensation is
directly linked to our short- and long-term financial goals,
thereby providing incentives for both short- and long-term
results. Our Annual Incentive Bonus Plan rewards performance
relative to short-term results based on a combination of meeting
company performance goals and individual performance goals. The
Symetra Financial Corporation Performance Share Plan (the
“Performance Share Plan”) rewards long-term
performance relative to financial goals set on three-year cycles.
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Pay at risk. The pay at risk approach of our
incentive compensation is intended to align with the executive
officer’s impact on company performance over the short-and
long-term. All executive officers have a significant amount of
their total annual compensation at risk through company
performance-based incentives.
Competitive opportunities. As we grow and strive to
reach competitive financial goals, our need for experienced
executive talent will continue. Our compensation opportunities
must be competitive to allow us to attract and retain talented
executives in our field.
Compensation
Process
The compensation committee, according to its charter, is
responsible for approving all compensation for our Named
Executive Officers as well as our other executive officers and
for administering the Performance Share Plan with respect to all
participants.
The compensation committee relies on Randall H. Talbot, our
Chief Executive Officer, and Christine A. Katzmar Holmes, our
Vice President of Human Resources, to recommend compensation
programs and awards for executive officers, subject to
compensation committee approval, and to administer approved
programs for all employees. Mr. Talbot and Ms. Katzmar
Holmes attend compensation committee meetings and, at the
committee’s request, present management’s analysis and
recommendations regarding compensation actions including our
base salaries, Annual Incentive Bonus Plan, Performance Share
Plan and Equity Plan.
Compensation actions are typically considered at the first
meeting of the compensation committee of each year after
financial results for the prior year are available. In the
meeting, Mr. Talbot also presents a self-evaluation
outlining his performance to assist the compensation committee
in determining his total compensation for the year. The
compensation committee then holds a private session to discuss
and determine Mr. Talbot’s total compensation.
The compensation committee is composed of members with extensive
business experience who have, based on their experience, set
compensation levels and performance targets at what they believe
to be appropriate levels.
Elements
of Compensation
We currently compensate our executives through a combination of
base salary, annual incentive compensation or, in the case of
our sales executive, sales incentive compensation, and long-term
incentive compensation.
Base salary. Our philosophy is to make base salary a
relatively smaller portion of the overall compensation package
of our executive officers relative to what we believe to be
common in the industry. While executive performance is annually
reviewed, base salaries for executives are not regularly
adjusted. Our practice of not adjusting base salaries based on
performance is consistent with our philosophy that the majority
of compensation should be variable based on our actual long-term
and short-term performance and that of the executive.
Annual incentive compensation. We pay annual
incentive cash awards to our Named Executive Officers, other
than Mr. McCormick, through the Annual Incentive Bonus Plan
in March of each year for performance in the prior calendar
year. The Annual Incentive Bonus Plan awards are based on our
fulfillment of performance goals set at the beginning of the
year and the executive’s individual role in that goal
fulfillment.
The compensation committee determines the performance goals and
approves the target aggregate bonus pool for the Annual
Incentive Bonus Plan each year. The actual aggregate bonus pool
for the Annual Incentive Bonus Plan is determined by the sum of
all participants’ target awards and can range from 0% to
200% of this target, based on our fulfillment of performance
goals. The Annual Incentive Bonus Plan establishes the metric
used to determine the actual aggregate bonus pool as the growth
in our intrinsic business value per share, which is the average
of the growth of both our GAAP book value per share and
enterprise value per share during the plan year. For 2008, the
growth target was 13%. If the average growth was 10% or
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lower, the plan would not be funded. If the average growth fell
between 10% and 13%, the aggregate bonus pool would be less than
100% of the target. If the average growth met or exceeded 13%,
the aggregate bonus pool would grow proportionately up to a
maximum of 200% of the target if average growth met or exceeded
16%.
After the aggregate bonus pool for the Annual Incentive Bonus
Plan is established, each executive is allocated a portion of
the pool based on his or her individual target and individual
performance. The individual target bonus for the CEO and CFO is
equal to 50% of his or her base salary while the individual
target bonus for Mr. Lindsay is 35% of base salary. The
2008 individual target bonus for our former COO was 50% of his
base salary. After reviewing the performance of each executive,
Mr. Talbot recommends to the compensation committee a
percentage of that executive’s individual target to be paid
for the performance year based on such executive’s
individual performance compared to goals or expectations set by
such executive and Mr. Talbot. Mr. Talbot’s
recommended annual incentive bonus is subject to the total
funding level for the Annual Incentive Bonus Plan and the
average percentage of target bonuses paid to the executive team.
In 2008, the growth in our intrinsic business value per share
was 3.16%. However, to recognize our company’s solid
operating performance despite the significant downturn in the
financial markets, the board of directors, in its discretion
outside of the Annual Incentive Bonus Plan, approved an
aggregate bonus pool for bonuses paid in March 2009 that was
equal to 65% of the target bonus pool under the Annual Incentive
Bonus Plan. The board of directors reviewed several factors in
making the determination for this discretionary bonus pool
including a comparison of the Company’s 2008 operating ROAE
(which was 9.2%) in relation to the operating ROAE as reported
by our competitors in the life insurance industry, including
MetLife, Prudential, Genworth and Delphi Financial. Also taken
into account was that no merit increases would be paid to
employees in 2009. The board of directors determined that a 65%
funding level of the bonus pool would be appropriate since it
would be a reduction from the 85% funding level of the 2007
bonus pool, when our operating ROAE was 11.2%. The board of
directors determined that this discretionary bonus pool would be
apportioned amongst the participants in the Annual Incentive
Bonus Plan in the same manner as it would have been pursuant to
the Annual Incentive Bonus Plan.
Since the discretionary aggregate bonus pool for 2008 was funded
at 65% of the target, the executives, based on their individual
performance, were eligible to receive 65% of the amount of
target bonuses for which they would have been eligible under the
Annual Incentive Bonus Plan. The compensation committee then
made the final determination of the amount to be received by
each executive. Mr. Talbot’s 2008 goals were a growth
in intrinsic business value of 13%, to increase new business
production year over year, to control non-distribution operating
expenses to the expense plan level of $175.4 million and to
provide leadership. The growth in intrinsic business value fell
short at 9.34%, but new business grew over 2007 and actual
non-distribution operating expenses were $170.5 million.
The compensation committee determined that Mr. Talbot
should receive 100% of 65% of his individual target based on his
individual performance particularly in leading the Company
through the difficult economic time and posting record sales.
Ms. Meister’s 2008 goals included a growth in
intrinsic business value of 13%, to balance pricing of our
products, to control expenses to plan and to provide financial
leadership. Mr. Talbot recommended 115% for her Annual
Incentive Bonus due to her outstanding leadership in navigating
the Company through the financial downturn, and she received
115% of 65% of her individual target. Mr. Harbin’s
2008 goals were a growth in intrinsic business value of 13%, to
provide enterprise risk management and to improve business
efficiency. Mr. Talbot recommended 85% for
Mr. Harbin’s Annual Incentive Bonus because, by the
end of 2008, Mr. Harbin had transitioned his COO duties to
others. Mr. Harbin received 85% of 65% of his individual
target. Mr. Lindsay’s 2008 goals included to achieve
significant sales growth and to develop and implement product
management in the division. In order to recognize the breadth of
his responsibilities as head of the Life & Annuities
Division and the achievement of his goals, Mr. Talbot
recommended 100% for his Annual Incentive Bonus.
Mr. Lindsay received 100% of 65% of his individual target.
Combining our overall company performance and individual
performance in determining the amount to be received by each
executive ensures that the interests of each executive are
aligned with our goals for financial success and that each
executive is rewarded for individual performance. In 2008, the
Annual Incentive Bonus was designed to constitute 5%, 11%, 8%
and 11% of total target compensation for
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Mr. Talbot, Ms. Meister, Mr. Harbin and
Mr. Lindsay, respectively. The Annual Incentive Bonus for
2008 actually constituted 6%, 13%, 8% and 11% of total
compensation earned in 2008 for Mr. Talbot,
Ms. Meister, Mr. Harbin and Mr. Lindsay,
respectively.
Sales incentive compensation. All sales employees,
including Mr. McCormick, participate in a sales incentive
program. The targets for Mr. McCormick’s Sales
Incentive Plan are based on Sales and Distribution’s
financial plan and are designed to motivate him to develop new
distribution relationships and expand existing relationships.
Mr. McCormick earns a percentage of sales for each product
line for new net sales volumes. The percentages decrease after a
prescribed sales-volume threshold is met. The percentages and
thresholds differ from product to product within each product
line. The range of percentages that applies before a sales
threshold is met is 0.00001%-0.005% and the range of sales
thresholds is $20,000,000-$1,000,000,000. The range of
percentages that applies after a sales threshold is met is
0.000005%-0.001%. The products to which this plan applies are
individual life products, fixed and variable annuities, income
annuities and bundled share products.
The CEO and the Vice President of Human Resources have
discretion to make modifications to the Sales Incentive Plan.
Mr. McCormick’s 2008 Sales Incentive Plan included a
minimum threshold regarding the Company’s pre-tax GAAP
profit that was not met in 2008. The minimum threshold was
$100.0 million and the actual was $13.0 million.
However, the CEO and Vice President of Human Resources took into
consideration that 2008 was a record sales year, even though
profits of the Company as a whole fell below the threshold for
payment under Mr. McCormick’s Sales Incentive Plan,
and approved a plan modification to pay the earned incentive
compensation. Mr. McCormick’s sales incentive target
was 33% of his total target compensation for 2008. His actual
sales incentive earned was 32% of his total compensation.
Long-Term
Incentive Compensation
The Performance Share Plan. We primarily provide
long-term incentives to our Named Executive Officers and other
executive officers through the Performance Share Plan. This
long-term incentive compensation is in the form of unit-based
performance awards. Awards are granted annually. Each award
period is typically three years, therefore overlapping other
award periods. At the time of grant, each target performance
unit has the financial value of $100.00. Thereafter, each target
performance unit has a notional value of $100.00 x (1 +
aggregate percentage growth per share). At the end of the award
period, the compensation committee determines the level of
attainment of the performance target and assigns a performance
percentage of 0% to 200% of target based on that determination.
The matured performance units are paid in cash in an amount
equal to the then notional value of the target shares multiplied
by the performance percentage.
For the
2007-2009
and
2008-2010
cycles under the Performance Share Plan, the performance target
is 13% compound annualized growth in our intrinsic business
value per share with a threshold performance target of 10% and a
maximum performance target of 16%. Growth in our intrinsic
business value per share equals the average of the compound
annualized growth rates during the award period of the GAAP book
value per share and the enterprise value per share, excluding
unrealized gains or losses other than unrealized gains or losses
on equities held as investments.
For the
2009-2011
cycle under the Performance Share Plan, the performance target
is 13% modified operating return on equity averaged over the
award period measured by modified operating income divided by
beginning of year GAAP book value with a threshold performance
target of 8% and a maximum performance target of 18%. Modified
operating income equals net income minus realized gains/(losses)
minus hedge funds investment income plus 30 year
‘‘A’’ Bond investment income substituted for
equities/hedge fund performance (valued quarterly). The metrics
used to calculate the performance target were changed for the
2009-2011
cycle under the Performance Share Plan in order to focus
management on achieving core earnings goals that are within
their control and to mitigate the volatile effects of upward and
downward movements on equities and hedge funds.
The performance percentage ranges from 0% to 200% for all
currently running performance cycles, although the board of
directors retains the discretion to make an award outside the
Performance Share Plan if
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the threshold is not met. For the
2007-2009
and the
2008-2010
cycles, if the compound annualized growth is 10% or lower, the
performance percentage will be 0%. If the compound annualized
growth is 16% or higher, the maximum performance percentage of
200% applies. For annualized percentage growth between 10% and
16%, the performance percentage will be determined on the basis
of straight line interpolation. It is anticipated that the
threshold performance targets will not be met for the
2007-2009
and
2008-2010
cycles. The Compensation Committee has the discretion to modify
the terms of awards granted, and anticipates that after the end
of the award periods for these cycles, it will approve a
discretionary payout based on the growth in book value over each
cycle’s three-year period using a performance percentage in
the range of 60%-90% for the
2007-2009
cycle and 70%-110% for the
2008-2010
cycle, assuming the Company’s performance follows the
modified operating return on equity forecast.
For the
2009-2011
cycle, if the modified operating return on equity is 8% or
lower, the performance percentage will be 0%. If the modified
operating return on equity is 18% or higher, the maximum
performance percentage of 200% applies. For modified operating
return on equity between 8% and 18%, the performance percentage
will be determined on the basis of straight line interpolation.
For the
2006-2008
cycle under the Performance Share Plan, the performance targets
and threshold were not met. The actual compound annualized
growth over the three year cycle was 9.34%. However, the board
of directors used its discretion to make an award outside of the
Performance Share Plan and approved a 50% payout. In making the
determination to provide the discretionary payout, the
Compensation Committee looked at different methodologies to
modify the terms of the awards including a review of the
Company’s operating results in relation to competitors and
determined that changing the performance percentage to 50%
appropriately rewarded management for its success in increasing
revenue during a challenging economic year.
The “Grant of Plan-Based Awards in 2008” table on
page 147 sets forth the grants made under the Performance
Share Plan to each Named Executive Officer in 2008. For the
Performance Share Plan, our CEO’s recommendations and our
compensation committee’s determinations with respect to the
size of awards to participants are subjective, and no
proportional or other mathematical formula is applied, nor are
any specific factors considered. Our CEO receives the largest
grant because he is responsible for our company’s overall
business and financial performance. Our CFO’s awards have
increased each year to reflect her increased level of
responsibility. The former COO’s award is reflective of his
duties as COO at the time of his grant. The Senior Vice
President, Life & Annuities receives a significant
grant because Mr. Lindsay is accountable for several
product line results. Our Senior Vice President, Distribution,
receives a relatively smaller grant because his sales incentive
plan, which is also performance based, already constitutes a
significant component of his overall compensation.
The target grants for the
2008-2010
cycle under the Performance Share Plan constituted 85%, 76%,
80%, 57% and 45% of target total compensation for
Mr. Talbot, Ms. Meister, Mr. Harbin,
Mr. Lindsay and Mr. McCormick, respectively. Although
awards of performance shares were not specifically set at these
percentages, the Performance Share Plan is designed such that
our Named Executive Officers have a substantial proportion of
their target total compensation linked to the achievement of
company performance targets.
The Equity Plan. We maintain an Equity Plan to
provide long-term incentives to our Named Executive Officers and
other employees, our non-employee directors and any consultants.
Prior to 2009, we did not make grants under the Equity Plan. Our
compensation committee administers the Equity Plan and
determines which individuals are eligible to receive awards, the
number of shares or units to be granted, the exercise or
purchase price for awards, the vesting schedule for each award
and the maximum term of each award. Awards may consist of stock
options, stock appreciation rights, restricted stock, restricted
stock units, performance shares/units and other stock-based
awards. On August 24, 2009, pursuant to the Equity Plan,
our CEO and CFO received grants for 75,270 and 7,890 shares
of restricted stock, respectively, that are scheduled to vest
on December 31, 2011, subject to their continued employment
through such date. These grants of restricted stock to our CEO
and CFO were made to align the interests of these executives
directly with the interests of our stockholders.
Employment/severance/change-in-control
arrangements. We have no employment agreements with our
executive officers. All of our executive officers are “at
will” employees. In the event of a termination of
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an executive officer’s employment by us without cause or
by the executive due to a constructive termination, in either
case within 12 months (in the case of the Equity Plan) or
within 24 months (in the case of the Performance Share
Plan) of a change in control, executives receive certain
payments and accelerated vesting under our Performance Share
Plan and our Equity Plan as described in more detail beginning
on page 151. We provide for this change-in-control benefit
as an incentive and retention mechanism that provides security
to our executives in the event that we experience a change in
ownership.
Retirement benefits. All of our employees, including
our Named Executive Officers, may participate in our qualified
401(k) plan, which includes a safe harbor employer match. The
safe harbor employer match is equal to 100% of the employee
contributions up to the first 6% of eligible compensation. We
have no defined benefit pension plans, non-qualified deferred
compensation plans or retiree medical plans.
Perquisites. Our executive officers receive the same
benefits that are available to all employees. Benefits such as
medical and dental insurance, life insurance, short- and
long-term disability, vacation and sick leave, tuition
reimbursement and professional education funding, charitable
gift matching, employee referral program and relocation
assistance are available to all employees. All employees are
also eligible for several discount programs including fitness
club memberships, computers/software, wireless programs, office
supplies, rental cars and hotels for personal use.
Tax
and Accounting Implications of Executive Compensation
Programs
After the consummation of this offering, Section 162(m) of
the Internal Revenue Code would limit the deductibility of the
compensation of our Named Executive Officers to $1,000,000 per
individual to the extent that such compensation is not
“performance-based” as defined in Section 162(m).
We intend to rely on an exemption from Internal Revenue Code
Section 162(m) for compensation plans adopted prior to a
company’s initial public offering. This transition
exemption for our compensation plans will no longer be available
to us after the date of our annual meeting that occurs after the
third calendar year following the year of our initial public
offering, or if we materially modify the plan earlier. We will
continue to consider the implications of Internal Revenue Code
Section 162(m) and the limits of deductibility of
compensation in excess of $1,000,000 as we design our
compensation programs going forward.
Summary
Compensation Table
The following table presents compensation earned during 2008 by
the Company’s CEO, CFO and its three most highly
compensated executive officers other than the CEO and CFO (the
“Named Executive Officers”).
|
Non-Equity |
||||||||||||||||||||||||
|
Incentive Plan |
All Other |
Total |
||||||||||||||||||||||
|
Salary |
Bonus |
Compensation |
Compensation |
Compensation |
||||||||||||||||||||
|
Name and Principal Position
|
Year | ($) | ($)(1) | ($) | ($)(2) | ($) | ||||||||||||||||||
|
Randall H. Talbot
|
||||||||||||||||||||||||
|
President and Chief Executive Officer
|
2008 | 525,000 | 2,131,403 | — | 14,461 | 2,670,864 | ||||||||||||||||||
|
Margaret A. Meister
|
||||||||||||||||||||||||
|
Executive Vice President and Chief Financial Officer
|
2008 | 295,962 | 535,451 | — | 14,173 | 845,586 | ||||||||||||||||||
|
Roger F. Harbin(3)
|
||||||||||||||||||||||||
|
Executive Vice President and former Chief Operating Officer
|
2008 | 400,000 | 927,491 | — | 14,304 | 1,341,795 | ||||||||||||||||||
|
Richard J. Lindsay
|
||||||||||||||||||||||||
|
Senior Vice President, Life & Annuities
|
2008 | 285,000 | 293,595 | — | 14,159 | 592,754 | ||||||||||||||||||
|
Patrick B. McCormick
|
||||||||||||||||||||||||
|
Senior Vice President, Sales and Distribution
|
2008 | 200,000 | 354,837 | — | 14,225 | 569,062 | ||||||||||||||||||
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| (1) | Represents the discretionary amounts awarded for the 2008 Annual Incentive Bonuses and the 2006-2008 cycle under the Performance Share Plan paid in March 2009. Mr. Talbot received $170,625 for his Annual Incentive Bonus and $1,960,778 for his 2006-2008 Performance Share Plan. Ms. Meister received $110,616 for her Annual Incentive Bonus and $424,835 for the 2006-2008 cycle under the Performance Share Plan. Mr. Harbin received $110,500 for the Annual Incentive Bonus and $818,991 for the 2006-2008 cycle under the Performance Share Plan. Mr. Lindsay received $64,838 for his Annual Incentive Bonus and $228,757 for the 2006-2008 cycle under the Performance Share Plan. Mr. McCormick received $179,738 for the 2006-2008 cycle under the Performance Share Plan and $175,099 for his sales incentive compensation. | |
| (2) | Represents (i) employer contributions to the Symetra Financial Retirement Savings Plan equal to $13,800 for each of our Named Executive Officers and (ii) employer-paid life insurance premiums with respect to each Named Executive Officer. | |
| (3) | Mr. Harbin ceased providing services as an executive officer as of January 1, 2009. |
Grant of
Plan-Based Awards in 2008
The following table summarizes the estimated future payouts
under grants made by us to the Named Executive Officers in 2008
under our incentive plans:
|
Number of |
||||||||||||||||||||
|
Non-Equity |
Units |
Threshold |
Target |
Maximum |
||||||||||||||||
|
Name
|
Incentive Plan(1) | Cycle | Granted | ($) | ($) | ($) | ||||||||||||||
| Annual Incentive Plan | 2008 | n/a | 8,750 | 262,500 | 525,000 | |||||||||||||||
|
Randall H. Talbot
|
Performance Share Plan | 2008-2010 | 30,000 | 133,463 | 4,328,691 | 9,365,376 | ||||||||||||||
| Annual Incentive Plan | 2008 | n/a | 4,933 | 147,981 | 295,962 | |||||||||||||||
|
Margaret A. Meister
|
Performance Share Plan | 2008-2010 | 10,000 | 44,488 | 1,442,897 | 3,121,792 | ||||||||||||||
| Annual Incentive Plan | 2008 | n/a | 6,667 | 200,000 | 400,000 | |||||||||||||||
|
Roger F. Harbin
|
Performance Share Plan | 2008-2010 | 10,000 | 44,488 | 1,442,897 | 3,121,792 | ||||||||||||||
| Annual Incentive Plan | 2008 | n/a | 3,325 | 99,750 | 199,500 | |||||||||||||||
|
Richard J. Lindsay
|
Performance Share Plan | 2008-2010 | 3,500 | 15,571 | 505,014 | 1,092,627 | ||||||||||||||
| Sales Incentive Plan | 2008 | n/a | n/a | 284,890 | n/a | |||||||||||||||
|
Patrick B. McCormick
|
Performance Share Plan | 2008-2010 | 2,750 | 12,234 | 396,797 | 858,493 | ||||||||||||||
| (1) | On March 5, 2008, the 2008 targets of the Annual Incentive Plan were approved for Mr. Talbot, Ms. Meister, Mr. Harbin and Mr. Lindsay. Mr. McCormick’s 2008 Sales Incentive Plan was approved by Mr. Talbot on December 20, 2007. On March 5, 2008, all Named Executive Officers were granted shares in the 2008-2010 cycle under the Performance Share Plan. Each share is initially valued at $100.00. |
Employee
Benefit Plans
The following is a summary of our primary employee benefit plans:
Annual
Incentive Bonus Plan
Annual incentive cash awards are paid to our Named Executive
Officers, other than Mr. McCormick, pursuant to the Annual
Incentive Bonus Plan. A description of the material terms of the
Annual Incentive Bonus Plan, and the payouts received by our
Named Executive Officers with respect to 2008, is on
page 142 of “— Elements of
Compensation.”
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Table of Contents
Sales
Incentive Plan
Our sales employees, including Mr. McCormick, receive
short-term incentive compensation through the Sales Incentive
Plan. A description of the material terms of the Sales Incentive
Plan, and the payout received by Mr. McCormick with respect
to 2008, is on page 144 of “— Elements of
Compensation.”
Performance
Share Plan
We provide our Named Executive Officers with long-term incentive
compensation primarily through grants pursuant to the
Performance Share Plan. A description of the material terms of
the Performance Share Plan, the payouts received by our Named
Executive Officers with respect to the
2006-2008
performance cycle, and the terms of the awards outstanding
pursuant to the
2007-2009,
2008-2010
and
2009-2011
performance cycles, are on page 144 of
“— Elements of Compensation.”
Equity
Plan
Background. The purpose of the Symetra Financial
Corporation Equity Plan (the “Equity Plan”) is to
advance the Company’s and our stockholders’ interests
by providing long-term incentives to our employees, directors
and consultants. The Equity Plan became effective in 2007 and
has a ten-year term. Prior to 2009, we did not make grants under
the Equity Plan, and long-term incentive compensation remains
primarily provided by the Performance Share Plan.
Administration. Our compensation committee
administers the Equity Plan, and determines which individuals
are eligible to receive awards, the type of awards and number of
shares or units to be granted, the exercise or purchase price
for awards, the vesting schedule for each award and the maximum
term of each award (subject to the limits set forth in the
Equity Plan). The compensation committee has authority to
interpret the Equity Plan, and any determination by the
compensation committee will be final.
Share Reserve. We have reserved
7,830,000 shares of our common stock for issuance under the
Equity Plan, of which 7,746,840 remain available for issuance.
This reserve, and all limits referenced below, is subject to
adjustment in the event of stock splits or similar
capitalization events.
Eligibility. The individuals eligible to participate
in the Equity Plan include our officers and other employees, our
non-employee directors and any consultants.
Limit on Awards. During any calendar year, the
maximum aggregate number of shares subject to awards granted to
any individual shall be 435,000.
Equity Awards. The Equity Plan permits us to grant
the following types of awards:
| • | Restricted Stock. A restricted stock award is a grant of shares or an offer by us to sell shares of our common stock subject to a risk of forfeiture and/or a right of repurchase by us upon the termination of employment of the participant on such terms (including price and timing) as may be determined by the compensation committee. This risk of forfeiture and/or right of repurchase may lapse according to vesting conditions, which may include performance conditions, a time-based schedule or a combination thereof, to be determined in each case by the compensation committee. In the event of death or disability of a holder of restricted stock subject to vesting other than monthly vesting, the risk of forfeiture and/or our right to repurchase such shares shall lapse with respect to a pro rata portion of the restricted shares equal to the percentage of the vesting period that has elapsed. The compensation committee also has the discretion to waive all or a portion of the risk of forfeiture and/or our right to repurchase shares of restricted stock in the event of a participant’s voluntary resignation or retirement. In the event of a change of control followed by termination without cause or constructive termination of the participant within twelve months, the restrictions on such participant’s restricted stock will lapse. | |
| • | Stock Options. The Equity Plan provides for the grant of incentive stock options (commonly referred to as ISOs) to employees and non-qualified stock options (commonly referred to as NSOs) to employees, directors and consultants. The compensation committee determines the |
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| terms of options, provided that ISOs are subject to statutory limitations. The compensation committee determines the exercise price for a stock option, within the terms and conditions of the Equity Plan and applicable law, provided that the exercise price of an ISO may not be less than 100% (or 110% in the case of a recipient who is a ten percent stockholder) of the fair market value of our common stock on the date of grant. ISOs exercisable for no more than 435,000 shares may be issued to a participant in any one year. |
Options granted under the Equity Plan will vest at the rate
specified by the compensation committee, with the vesting
schedule for each stock option to be set forth in the stock
option agreement for such option grant. Generally, the committee
determines the term of stock options granted under the Equity
Plan, up to a maximum term of ten years.
After termination of an optionee’s employment, the optionee
may exercise the vested portion of each option for the period of
time stated in the option agreement to which such option
relates. The compensation committee also has the discretion to
permit exercise of the unvested portion of an option in the
event of voluntary resignation or retirement. Generally, if
termination is due to disability, the vested portion of each
option will remain exercisable for three years following the
date of disability, and in the event of death of an optionee,
the vested portion of each option will remain exercisable by
such optionee’s estate for one year. In all other cases,
the vested portion of each option will generally remain
exercisable for three months following termination of
employment. However, an option may not be exercised later than
its expiration date.
Notwithstanding the above, in the event of a change of control
of Symetra, followed by termination without cause or
constructive termination (as such terms are defined in the
Equity Plan) of an optionee within twelve months of the change
of control, such optionee’s stock options will become 100%
vested and exercisable for up to 30 days following such
termination.
| • | Stock Appreciation Rights. Stock appreciation rights provide for a payment, or payments, in cash or shares of common stock, to the participant based upon the difference between the fair market value of our common stock on the date of exercise and the stated exercise price. The exercise price of a stock appreciation right may not be less than 100% of the fair market value of our common stock on the date of grant of the stock appreciation right. Stock appreciation rights are otherwise generally subject to the same terms and limitations as described above for stock options, including vesting acceleration upon termination following a change of control. | |
| • | Restricted Stock Units. Restricted stock units represent the right to receive, without payment to the Company, an amount of shares of our common stock equal to the number of shares underlying the restricted stock units multiplied by the fair market value of a share on the date of vesting of the restricted stock units. The compensation committee may, at its discretion, impose vesting conditions, which may include performance conditions, a time-based vesting schedule or a combination thereof, on the exercise of such units. A participant’s restricted stock units generally terminate in the event the participant’s employment terminates prior to payment with respect to the units. However, in the event of death or disability of a holder of restricted stock units that are subject to vesting other than monthly vesting, the holder will receive payment for a pro rata percentage of the unvested units equal to the percentage of the vesting period that has elapsed. The compensation committee also has the discretion to make payment with respect to all or a portion of the unvested restricted stock units held by a participant in the event of such participant’s voluntary resignation or retirement. In the event of a change of control followed by termination without cause or constructive termination of the participant within twelve months, such participant’s restricted stock units that were outstanding on the date of termination will be cancelled and such participant will receive a cash payment equal to the product of the number of restricted stock units and the fair market value of a share of our common stock on the date of termination. | |
| • | Performance Shares/Units. A performance share award entitles a participant to receive all or part of the value of a specified number of hypothetical shares if specified performance |
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| objectives, as determined by the compensation committee, are satisfied during a specified award period. The payout under a performance share award is the product of (1) the target number of performance shares subject to award, (2) the performance percentage and (3) the fair market value of a share on the date the award is paid or becomes payable to the participant. |
Performance units are similar to performance shares, except that
the value is based on a fixed dollar value or formula specified
by the committee, rather than the fair market value of a share
on the date the award is paid or payable (as with performance
shares). The maximum value of performance units that may be
earned by a participant for any single award period of one year
or longer may not exceed $25 million.
At the end of the award period for performance shares or
performance units, the compensation committee assigns a
performance percentage that is between 0% and 200% depending on
the extent to which the applicable performance objectives were
met during the award period. Performance shares and units may be
settled in cash, shares of our common stock, other securities,
other awards, other property or any combination thereof, as
determined by the compensation committee.
A participant’s performance shares or units are cancelled
if the participant’s employment is terminated prior to end
of the award period. However, if a participant dies or becomes
disabled during the performance period, such award is paid to
such participant (or such participant’s estate) on a
pro-rata basis. In the event of a change of control followed by
termination without cause or constructive termination of the
participant within twelve months, the participant’s
performance share/unit award shall be paid out on a pro rata
basis according to the percentage of months during the award
period that have elapsed, with a performance percentage of 100%.
| • | Other Stock-Based Awards. The compensation committee also has the discretion to issue other equity-based awards under the Equity Plan, including fully-vested shares of common stock. |
Awards Not Transferable. Awards under the Equity
Plan are generally non-transferable, except to a
participant’s estate in the event of the participant’s
death.
Adjustments. The compensation committee is
authorized to make adjustments to the terms and conditions of
awards in recognition of certain unusual or nonrecurring events,
including but not limited to extraordinary dividends, stock
splits, mergers or a change in control of Symetra. In such
events, the committee has the discretion to do what it
determines is appropriate or desirable, including providing for
the substitution or assumption of awards, accelerating the
vesting of or the lapse of restrictions on awards, terminating
the awards or making a cash payment in consideration for the
cancellation of the awards.
Amendment and Termination. The Equity Plan may be
amended or terminated at any time upon approval of our board of
directors, provided that no amendment or termination will
adversely affect outstanding awards. The Equity Plan will
terminate on the earlier of the termination of the Equity Plan
by our board of directors or ten years from the effective date
of the Equity Plan.
Employee
Stock Purchase Plan
Background. Our employee stock purchase plan is
designed to enable eligible employees to periodically purchase
shares of our common stock at a discount. Purchases are
accomplished through participation during discrete offering
periods. Our employee stock purchase plan is intended to qualify
as an employee stock purchase plan under section 423 of the
Internal Revenue Code of 1986, as amended. Our board of
directors adopted our employee stock purchase plan in October
2007.
Share Reserve. We have initially reserved
870,000 shares of our common stock for issuance under our
employee stock purchase plan.
Administration. Our compensation committee
administers our employee stock purchase plan. Our employees
generally are eligible to participate in our employee stock
purchase plan if they are employed on a salaried basis by us, or
a subsidiary of ours that we designate, for 20 or more hours per
week and more than
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five months in a calendar year. Employees who are 5%
stockholders, or would become 5% stockholders as a result of
their participation in our employee stock purchase plan, are
ineligible to participate in our employee stock purchase plan.
We may impose additional restrictions on eligibility as well.
Under our employee stock purchase plan, eligible employees may
acquire shares of our common stock by accumulating funds through
payroll deductions. Our eligible employees may select a rate of
payroll deduction up to 15% of their cash compensation (or such
lower limit as determined by the compensation committee). We
also have the right to amend or terminate our employee stock
purchase plan, except that, subject to certain exceptions, no
such action may adversely affect any outstanding rights to
purchase stock under the plan. Our employee stock purchase plan
will remain in effect until terminated by our compensation
committee.
Purchase Rights. When an offering period commences,
our employees who meet the eligibility requirements for
participation in that offering period and who elect to
participate are granted a non-transferable option to purchase
shares in that offering period. An employee’s participation
automatically ends upon termination of employment for any
reason. An employee may withdraw from the plan at any time at
least five business days prior to a purchase date, and in such
event shall receive a refund of all of such employee’s
payroll deductions deposited to date into the plan.
No offering period will commence until this offering is
complete. Each offering period will be for approximately six
months (commencing on the first trading day on or immediately
after February 15 and August 15 of each year and terminating on
the trading day on or immediately preceding the next August 14
or February 14, respectively). The duration and timing of
offering periods may be changed by the compensation committee
without stockholder approval if such change is announced prior
to the scheduled beginning of the offering period to be effected
thereafter.
No participant will have the right to purchase our shares at a
rate which, when aggregated with purchase rights under all our
employee stock purchase plans that are also outstanding in the
same calendar year(s), has a fair market value of more than
$25,000, determined as of the first trading day of the
applicable offering period, for each calendar year in which such
right is outstanding. The purchase price for shares of our
common stock purchased under our employee stock purchase plan
will be 85% of the closing trading price per share of our common
stock as reported by the NYSE on the last date of each purchase
period.
Change in Control. In the event of a change in
control of Symetra, the acquiring entity shall assume the
outstanding purchase rights. In the event the acquiring entity
refuses to do so, the purchase and offering periods then in
progress shall terminate prior to the date of closing of the
change of control transaction.
401(k)
Plan
We offer Section 401(k) plan to all employees who meet
specified eligibility requirements. Eligible employees may
contribute up to 100% of their eligible compensation, subject to
limitations established under Section 401(k). We match
participant contributions dollar-for-dollar, up to 6% of their
compensation. Participants are immediately vested in their
contributions.
Potential
Payments Upon Termination or Change in Control
We have no employment agreements with our Named Executive
Officers that would provide payments upon termination of
employment.
Annual
Incentive Bonus Plan
The Annual Incentive Bonus Plan requires that an executive be an
active employee on December 31 of the plan year, and remain
continuously employed by the Company through the award payout
date, in order to be eligible to receive a bonus award.
Exceptions to this include death, disability, retirement at
age 65 or older or position elimination. In these cases,
the bonus will be based on eligible earnings paid through the
executive’s last day of work within the plan year and is
modified by the funding level of the aggregate bonus pool.
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Sales
Incentive Plan
Mr. McCormick’s Sales Incentive Plan provides that if
he leaves his position for any reason, he will be paid for
production earned through the end of the last full month of
employment.
Performance
Share Plan
The Performance Share Plan provides that, except for the change
in control provision described below, the executive would
immediately forfeit all outstanding awards upon termination of
employment prior to the end of the applicable award period. The
board of directors, at its discretion, may provide that if an
executive dies, retires, is disabled or is granted a leave of
absence, or if the executive is otherwise terminated in a manner
reasonably judged to be not seriously detrimental to our
company, then all or a portion of the executive’s award, as
determined by the board, may be paid to the executive (or
beneficiary).
The Performance Share Plan includes a “double trigger”
change in control provision which provides that if a
participant’s employment is terminated without cause or
constructively terminated within 24 months after a change
in control of our company, each award held by the participant
prior to the change in control is cancelled and the participant
is entitled to receive an award payment equal to the product of
(a) the then financial value of 100% of the performance
shares and (b) the performance percentage, which is based
on the level of attainment of the performance goal as of the
last day of the calendar quarter ending prior to the date of the
termination event. Alternatively, following the change in
control, if the participant remains continuously employed
through the end of the award period, then the participant will
receive those awards for which the participant would have been
paid had the change in control not occurred. For purposes of the
Performance Share Plan, a change in control occurs when any
person or group, other than White Mountains or Berkshire
Hathaway, an underwriter or an employee benefit plan of the
Company, becomes the beneficial owner of 35% or more of the
Company’s outstanding common stock.
Under the Performance Share Plan, a “constructive
termination” is defined as a termination of the
participant’s employment at the initiative of the
participant following a material decrease in salary or a
material diminution in the participant’s authority, duties
or responsibilities.
Restricted
Stock Agreements
Restricted Stock Agreements with Mr. Talbot and
Ms. Meister provide that the restricted stock will vest on
December 31, 2011, subject to their continued employment
through such date. In the event of the executive’s
voluntary termination or termination with cause (as defined in
the Equity Plan), all of the unvested shares will be forfeited.
If the executive’s employment is terminated by us without
cause or due to the executive’s death or disability, the
following amounts of restricted stock will become vested: if
such termination is on or after December 31, 2009 but prior
to December 31, 2010, one-third of the restricted stock
will vest. If such termination is on or after December 31,
2010 but prior to December 31, 2011, two-thirds of the
restricted stock will vest.
In the event of a change in control followed by termination
without cause or constructive termination (as defined in the
Equity Plan) of the executive within twelve months, the
restrictions on all of the executive’s restricted stock
will lapse.
Potential
Payments Upon Termination
The following table shows the potential payments that would be
made by us to each of the Named Executive Officers assuming that
each executive’s employment was terminated due to death,
disability,
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retirement at age 65 or older or position elimination on
December 31, 2008 whether or not a change in control has
occurred.
|
2008 Annual |
2007-2009 |
2008-2010 |
||||||||||||||
|
Incentive Bonus |
Performance |
Performance |
||||||||||||||
|
Executive
|
Plan ($)(1) | Share Plan ($)(2) | Share Plan ($)(2) | Total ($) | ||||||||||||
|
Randall H. Talbot
|
170,625 | 0 | 0 | 170,625 | ||||||||||||
|
Margaret A. Meister
|
96,188 | 0 | 0 | 96,188 | ||||||||||||
|
Roger F. Harbin
|
130,000 | 0 | 0 | 130,000 | ||||||||||||
|
Richard J. Lindsay
|
64,838 | 0 | 0 | 64,838 | ||||||||||||
|
Patrick B. McCormick
|
175,099 | 0 | 0 | 175,099 | ||||||||||||
| (1) | Reflects the amount payable under the 2008 Annual Incentive Bonus Plan, except with respect to Mr. McCormick, who would instead receive payment under his Sales Incentive Plan. This amount is payable in the event of death, disability, retirement at age 65 or older or elimination of position, whether or not a change in control of the Company has occurred. This figure represents 100% of the executive’s individual target modified by the funding level of the aggregate bonus pool. In March 2009, the board of directors approved the funding of the aggregate bonus pool at 65% of the target level, even though the Company performance goal was not met. | |
| (2) | No payment would have been made in respect of performance units because performance goals were not met in 2008, which affected the 2007-2009 and 2008-2010 Performance Share Plans as of December 31, 2008. The board of directors, at its discretion, may elect to award all or a portion of the grant to an executive in the event of such executive’s death, retirement, disability or leave of absence, or in the event of termination in a manner not determined to be seriously detrimental to the Company. |
Compensation
of Directors
The following table presents compensation paid to our board of
directors for the year ended December 31, 2008:
|
Fees Earned |
||||||||
|
or Paid in |
||||||||
|
Name
|
Cash ($) | Total ($) | ||||||
|
David T. Foy(1)
|
64,000 | 64,000 | ||||||
|
Lois W. Grady(2)
|
41,750 | 41,750 | ||||||
|
Sander M. Levy(3)
|
51,900 | 51,900 | ||||||
|
Robert R. Lusardi(4)
|
28,000 | 28,000 | ||||||
|
David I. Schamis(5)
|
36,900 | 36,900 | ||||||
|
Lowndes A. Smith(6)
|
31,800 | 31,800 | ||||||
|
Randall H. Talbot(7)
|
— | — | ||||||
| (1) | Includes chairman of the board retainer, annual retainer, and board, audit committee and compensation committee meeting fees. Mr. Foy served as chairman of the board until May 2009. | |
| (2) | Includes chairman of the compensation committee retainer, annual retainer and board and compensation committee meeting fees. Ms. Grady also serves on the First Symetra National Life Insurance Company of New York board of directors and audit committee. | |
| (3) | Includes chairman of the audit committee retainer, annual retainer and board and audit committee meeting fees. Mr. Levy also serves on the First Symetra National Life Insurance Company of New York board of directors and audit committee. All compensation is paid to Vestar Capital Partners. |
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| (4) | Includes annual retainer and board meeting fees. | |
| (5) | Includes annual retainer, and board and audit committee meeting fees. Mr. Schamis also serves on the First Symetra National Life Insurance Company of New York board of directors and audit committee. All compensation is paid to J.C. Flowers & Co. LLC. | |
| (6) | Includes annual retainer and board and compensation committee meeting fees. Mr. Smith has served as chairman of the board since May 2009. Mr. Smith also serves on the First Symetra National Life Insurance Company of New York board of directors. | |
| (7) | Mr. Talbot is our employee and receives no additional retainer or fee for board participation. |
Upon completion of the offering, our directors who are not
employees of the Company will be entitled to the following
compensation for service on our board of directors and board
committees:
| • | Chairman of the board additional annual retainer: $270,000 | |
| • | Vice chairman of the board additional annual retainer: $40,000 | |
| • | Board member annual retainer: $75,000 | |
| • | Audit committee chairman additional annual retainer: $40,000 | |
| • | Audit committee member annual retainer: $10,000 | |
| • | Compensation committee chairman annual retainer: $25,000 | |
| • | Finance committee chairman annual retainer: $25,000 | |
| • | Nominating and corporate governance committee chairman annual retainer: $15,000 | |
| • | Board meeting participation: $2,000 | |
| • | Committee meeting participation: $2,000 |
In addition, members of the board of directors of First Symetra
National Life Insurance Co. of New York receive an annual
retainer of $500, and fees of $100 per board meeting and $50 per
committee meeting attended.
We reimburse our directors for first class travel, hotel
accommodations, meals, and other necessary expenses.
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CERTAIN
RELATIONSHIPS AND RELATED TRANSACTIONS
The following is a summary of each transaction or series of
similar transactions since January 1, 2006 to which we were
or are a party in which the amount involved exceeded or exceeds
$120,000 and in which any of our directors or executive
officers, any holder of 5% of our capital stock or any member of
the immediate family of any of the foregoing persons had or will
have a direct or indirect material interest.
Investment
Management Agreement with White Mountains Advisors LLC
A majority of our investments are managed by WM Advisors, a
wholly owned subsidiary of White Mountains Insurance Group, Ltd.
White Mountains Insurance Group, Ltd. beneficially owns
26,887,872 shares of our common stock, which includes
warrants exercisable for 9,487,872 shares. Mr. David T.
Foy, one of our directors, serves as Executive Vice President
and Chief Financial Officer of White Mountains Insurance Group,
Ltd. Mr. Lowndes A. Smith, chairman of our board of directors,
serves as a director of White Mountains Insurance Group, Ltd.
Mr. Robert R. Lusardi, one of our directors, serves as
President and Chief Executive Officer of White Mountains
Financial Services, LLC, an affiliate of White Mountains
Insurance Group, Ltd. The total fees incurred with respect to WM
Advisors under our existing investment management agreements, or
IMAs, with them for the nine months ended September 30,
2009 and for the years ended December 31, 2008, 2007 and
2006, respectively, were $10.4 million, $14.6 million,
$15.3 million and $20.2 million. Following
satisfaction of applicable prior notice/approval requirements of
insurance regulatory authorities, we and certain of our
subsidiaries intend to enter into an amended investment
management agreement, or the WMA Agreement, on substantially the
same terms as our existing IMAs with WM Advisors pursuant to
which WM Advisors will continue to supervise and direct the
fixed income and alternative investment portion of our
investment portfolio in accordance with our investment
philosophy described under “Business —
Investments.”
Under the WMA Agreement and consistent with the existing IMAs,
WM Advisors will have full discretion and authority to make all
investment decisions in respect of the fixed income and
alternative investment portion of our investment portfolio on
our behalf and at our sole risk, and to do anything which WM
Advisors deems is required, appropriate or advisable in
connection with the foregoing.
The assets of our portfolio will be held in one or more
separately identifiable accounts in the custody of a bank or
similar entity designated by us and acceptable to WM Advisors.
We will be responsible for custodial arrangements and the
payment of all custodial charges and fees.
We will agree to pay annual investment management fees generally
based on the month-end market/book values held under custody as
set forth in the table below (which are substantially the same
as the fees under our existing IMAs):
|
Value
|
Annual Fee
|
|||
|
Investment grade fixed maturities:
|
||||
|
Up to $1 billion
|
Book | 10.0 basis points | ||
| (0.1% or 0.001) | ||||
|
$1 billion — $2 billion
|
Book | 8.5 basis points | ||
|
$2 billion — $5 billion
|
Book | 7.5 basis points | ||
|
Greater than $5 billion
|
Book | 2.5 basis points | ||
|
High yield debt
|
Market | 25.0 basis points | ||
|
Equities
|
Market | 100.0 basis points | ||
|
Fully funded hedge funds, private equity funds and other
deferred fundings:
|
||||
|
First two years of fund’s life
|
Committed | 100.0 basis points | ||
|
Thereafter
|
Market | 100.0 basis points | ||
|
Affordable Housing Credit Funds:
|
||||
|
First year of fund’s life
|
Committed | 100.0 basis points | ||
|
Thereafter
|
Market | 10.0 basis points |
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We will pay WM Advisors a quarterly fee for portfolio management
services computed at the annual rate of one-half basis point
(0.005%) of the aggregate value of the net assets of the
aggregate investment account, which includes equities and
commercial mortgage loans in addition to the items managed by WM
Advisors.
WM Advisors will provide reports containing a detailed listing
of invested assets and transactions in our investment portfolio,
as well as various other analytical reports as outlined by
Symetra, at least quarterly. We will review periodically the
performance of and the fees paid to WM Advisors under the WMA
Agreement.
The WMA Agreement will provide for an initial fixed term of one
year, which will be extendible by us for an additional year (a
second year) and, if so extended, for a second additional year
(a third year). Following the end of the initial term and any
extensions, the WMA Agreement may be terminated by either party
upon 60 days’ written notice.
WM Advisors also provides investment advisory services to White
Mountains Insurance Group, Ltd., its subsidiaries and a number
of its affiliates.
Investment
Management Agreement with Prospector Partners, LLC
Prospector is a registered investment adviser managing assets
for corporations, foundations, endowments and high net worth
individuals. Mr. John D. Gillespie, the founder and
Managing Member of Prospector, is a director of White Mountains
Insurance Group, Ltd. As discussed above, White Mountains
Insurance Group, Ltd. beneficially owns shares of our common
stock and warrants and our chairman serves as a director and two
of our directors serve as officers of White Mountains entities.
Historically, Prospector managed most of the publicly traded
common equity and convertible securities in our portfolio
through a sub-advisory agreement with WM Advisors. As of
September 30, 2009, Prospector served as a discretionary
advisor to WM Advisors under the sub-advisory agreement with
respect to approximately $0.2 billion of specified assets
in our combined insurance and non-insurance portfolios. For the
nine months ended September 30, 2009 and during the years
ended December 31, 2008, 2007 and 2006, respectively, we
incurred $1.2 million, $1.9 million, $2.1 million
and $1.8 million in fees with respect to the Prospector
portfolio. These fees are included in the WM Advisor fees
mentioned above.
Following satisfaction of applicable prior notice/approval
requirements of insurance regulatory authorities, we intend to
enter into a separate investment management agreement with
Prospector, or the Prospector Agreement, pursuant to which
Prospector will agree to supervise and direct the publicly
traded common equity and convertible securities portion of our
investment portfolio in accordance with its investment strategy
described under “Business — Investments.”
Under the Prospector Agreement, Prospector will have discretion
and authority with respect to the portfolio it manages for us
that is substantially similar to WM Advisors’ discretion
and authority under the WMA Agreement. The assets of our
portfolio will be held in one or more separately identifiable
accounts in the custody of a bank or similar entity designated
by us and acceptable to Prospector. We will be responsible for
custodial arrangements and the payment of all custodial charges
and fees.
Under the Prospector Agreement, we will agree to pay annual
investment management fees based on aggregate net assets under
management according to the following schedule:
|
Assets Under Management
|
Annual Fee
|
|
|
Up to $200 million
|
100.0 basis points | |
|
$200 million to $400 million
|
50.0 basis points | |
|
Greater than $400 million
|
25.0 basis points |
The Prospector Agreement will have an initial fixed term of
three years, which will be extendible by us for an additional
year (a fourth year) at or prior to the end of the second year
of the term and, if so extended, for a second additional year (a
fifth year) at or prior to the end of the third year of the
term. The Prospector Agreement will be terminable by us only
(i) for cause (including material non-performance by
Prospector), (ii) if either John D. Gillespie or Richard P.
Howard are no longer affiliated with Prospector or (iii) if
there is a change in control of Prospector. Following the end of
the initial term and any extensions, the
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Prospector Agreement may be terminated by either party on
60 days’ written notice. We will review periodically
the performance of and the fees paid to Prospector under the
Prospector Agreement.
Relationships
and Transactions with White Mountains Insurance Group, Ltd. and
its Affiliates
We are party to certain shareholders agreements, dated as of
March 8, 2004, March 19, 2004 and April 16, 2004,
with our stockholders. The shareholders agreements will
terminate on the consummation of this offering other than
certain provisions, including provisions relating to tag-along
rights, transfer restrictions, registration rights,
confidentiality and competition. Regarding
tag-along
rights, for one year following this offering, if one or more
stockholders party to a shareholders agreement propose to
transfer 10% or more of our then outstanding common stock, they
must afford each other stockholder party to such shareholders
agreement the opportunity to participate proportionally in the
transfer. Regarding transfer restrictions, for one year
following this offering, warrant transfers are generally
restricted and for 18 months following this offering, any
stockholder party to a shareholders agreement wishing to
transfer shares of our common stock or warrants must generally
require the transferee to agree to be bound by the terms of the
shareholders agreement. Regarding registration rights, for
ten years following this offering, stockholders party to a
shareholders agreement holding in the aggregate 10% of all
registrable securities (as defined in the shareholders
agreements) then held by stockholders party to a shareholders
agreement may request that we effect the registration of such
securities through an underwritten public offering or the filing
of a shelf registration statement or permit the sale of such
securities already included in an effective shelf registration
statement pursuant to an underwritten public offering, subject
to certain limitations. During this
ten-year
period, if we register common shares in connection with an
offering, stockholders party to a shareholders agreement will be
given an opportunity to include their registrable securities,
subject to certain limitations. With respect to confidentiality
provisions, the shareholders agreements provide that, for an
indefinite period of time, the stockholders party to a
shareholders agreement will keep confidential any non-public
information made available to them during the due diligence
process of any prior offering of our common stock. The
shareholders agreements provide that, for an indefinite period
of time, we will indemnify the holders of registrable securities
and any underwriters for losses or damages arising out of
material misstatements or omissions in the relevant registration
statement or prospectus or violations of law in connection with
the registration of registrable securities, and further provide
that the holders of registrable securities and any underwriters
will indemnify us for losses or damages arising out of material
misstatements or omissions in the relevant registration
statement or prospectus that was made in reliance on written
information furnished by such holders or underwriters. The
shareholders agreements also provide that the stockholders may
freely engage in, or invest in, businesses that are competitive
with ours and that there are no obligations for any stockholder
to refer any business opportunities to us. In addition,
following this offering and so long as White Mountains Insurance
Group, Ltd. holds at least 20% of our outstanding common stock,
assuming exercise of any outstanding warrants, each stockholder
party to a shareholders agreement is required to vote its shares
for two board members designated by White Mountains Insurance
Group, Ltd., which will be reduced to one nominee so long as
White Mountains Insurance Group, Ltd. holds at least 10%, but
less than 20%, of our outstanding common stock.
Symetra Life Insurance Company entered into an accident and
health reinsurance agreement with a related party, White
Mountains Re America, a subsidiary of White Mountains Insurance
Group, Ltd. Berkshire Hathaway, Inc. and White Mountains Group,
Ltd. each beneficially own 26,887,872 shares of our common
stock, which includes warrants exercisable for 9,487,872 shares.
As discussed above, our chairman serves as a director and two of
our directors serve as officers of White Mountains entities.
This reinsurance agreement is on substantially the same terms as
agreements entered into with other third parties. For the nine
months ended September 30, 2009 and the year ended
December 31, 2008, we recorded ceded premiums of
$1.1 million and $2.1 million, respectively, and
recovered ceded losses of $2.5 million and
$1.1 million, respectively.
Relationships
and Transactions with Others
The following transactions involve the operations of our
subsidiary, Symetra Life Insurance Company, and were entered
into in the ordinary course of business.
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Symetra Life Insurance Company entered into a coinsurance
reinsurance agreement with Wilton Reassurance Company, or Wilton
Re. This agreement is on substantially the same terms as
agreements entered into with other third parties. For the nine
months ended September 30, 2009 and for the years ended
December 31, 2008, 2007 and 2006, we recorded ceded
premiums of $1.4 million, $1.8 million,
$1.7 million and $1.4 million, respectively, and
recovered ceded losses of $0.3 million, $0.9 million,
$0.3 million and $0.2 million, respectively. Vestar
Capital Partners, which holds 6,089,999 shares of our
common stock, has an investment interest in Wilton Re.
Mr. Sander M. Levy, one of our directors and our audit
committee chairman, serves on the board of directors of Wilton
Re. Mr. Levy is not directly involved in the business
dealings between the two companies but disclosed the
relationship to our audit committee, which ratified the
relationship.
Symetra Life Insurance Company is a party to several coinsurance
reinsurance agreements with General Re Life Corporation. General
Re Life Corporation is the North American life and health
reinsurance company of General Re Corporation, a subsidiary of
Berkshire Hathaway Inc. As discussed above, Berkshire Hathaway,
Inc. beneficially owns shares of our common stock and warrants.
These agreements are on substantially the same terms as
agreements entered into with other third parties. For the nine
months ended September 30, 2009 and the years ended
December 31, 2008, 2007 and 2006, we recorded ceded
premiums of $0.3 million, $0.5 million,
$0.4 million and $0.1 million, respectively. No ceded
losses have been recovered under these agreements.
Symetra Life Insurance Company issued an insurance policy for
both specific and aggregate excess loss coverage to Essent
Healthcare with an effective date of January 1, 2008 with
substantially the same terms as those provided to other third
parties. Vestar Capital Partners, which holds
6,089,999 shares of our common stock, has an investment in
Essent Healthcare. Premiums received for the nine months ended
September 30, 2009 and the year ended December 31,
2008 were $0.1 million and $0.1 million, respectively.
We recorded losses of $0.1 million and $0.6 million,
for the nine months ended September 30, 2009 and for the
year ended December 31, 2008, respectively.
Symetra Life Insurance Company issued an insurance policy for
specific excess loss coverage to Nebraska Furniture Mart with an
effective date of January 1, 2009 with substantially the
same terms as those provided to other third parties. Nebraska
Furniture Mart is a subsidiary of Berkshire Hathaway, Inc. As
discussed above, Berkshire Hathaway, Inc. beneficially owns
shares of our common stock and warrants. For the nine months
ended September 30, 2009 we received premiums of $0.5
million and recorded losses of $0.1 million.
Symetra Life Insurance Company issued an insurance policy for
specific excess loss coverage to Moody’s Corporation, with
an effective date of January 1, 2008 with substantially the
same terms as those provided to other third parties. The policy
was terminated as of December 31, 2008. Berkshire Hathaway
Inc., has an investment in Moody’s Corporation. As
discussed above, Berkshire Hathaway, Inc. beneficially owns
shares of our common stock and warrants. We recorded premiums of
$0.3 million for the year ended December 31, 2008.
Symetra Life Insurance Company issued medical stop-loss and
group life insurance policies with a related party, MidAmerican
Energy Holdings Company, an affiliate of Berkshire Hathaway
Inc., beginning January 1, 2006 with substantially the same
terms as those provided to other third parties. As discussed
above, Berkshire Hathaway, Inc. beneficially owns shares of our
common stock and warrants. The policy was terminated as of
December 31, 2006. Premiums received from MidAmerican
Energy Holdings Company for the year ended December 31,
2006 were $2.7 million and ceded losses for the years ended
December 31, 2007 and 2006 were $0.6 million and
$1.0 million, respectively.
Symetra Life Insurance Company held $3.6 million, $3.1 million,
$6.5 million, and $5.6 million in fair value of Class B common
stock in Berkshire Hathaway, Inc. as of September 30, 2009 and
December 31, 2008, 2007, and 2006, respectively. As
discussed above, Berkshire Hathaway, Inc. beneficially owns
shares of our common stock and warrants. For the nine months
ended September 30, 2009, we had purchases of $0.4 million and
no sales related to our holdings in Berkshire Hathaway, Inc. For
the years ending December 31, 2008, 2007, and 2006, we had
purchases of $2.1 million, $0.0 million, and
$2.2 million, respectively, and sales of $3.1 million,
$0.4 million, and $0.0 million, respectively, related
to our holdings in Berkshire Hathaway, Inc.
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One of our subsidiaries, Symetra Assigned Benefits Service
Company (SABSCO), in the ordinary course of business, accepted
the assignment of periodic payment obligations from related
parties OneBeacon Insurance Group (OB) and United States
Liability Insurance Company (USLI). OB and USLI are affiliated
companies of White Mountains Insurance Group, Ltd. and Berkshire
Hathaway Inc., respectively. As discussed above, White Mountains
Group, Ltd. and Berkshire Hathaway, Inc. each beneficially own
shares of our common stock and warrants and our chairman serves
as a director and two of our directors serve as officers of
White Mountains entities. These assignments were on
substantially the same terms as those provided to other third
parties. For the nine months ended September 30, 2009 and
the years ended December 31, 2008, 2007 and 2006, SABSCO
purchased $1.1 million, $0.1 million,
$0.6 million and $0.4 million, respectively, in
structured settlement annuities from Symetra Life to fund these
obligations for OB and purchased $0.3 million in structured
settlement annuities from Symetra Life to fund these obligations
for USLI for the year ended December 31, 2007.
Indemnification
Agreements with our Directors and Officers
Our certificate of incorporation and bylaws provide that we
shall indemnify our directors and officers to the fullest extent
permitted by law. In addition, as permitted by the laws of the
State of Delaware, we have entered into indemnification
agreements with each of our directors and officers. Under the
terms of our indemnification agreements, we are required to
indemnify each of our directors and officers, to the fullest
extent permitted by the laws of the State of Delaware, against
any and all (a) costs and expenses (including
attorneys’ and experts’ fees, expenses and charges)
actually and reasonably paid or incurred in connection with
investigating, defending, being a witness in or participating
in, or preparing to investigate, defend, be a witness in or
participate in, and (b) damages, losses, liabilities,
judgments, fines, penalties and amounts paid in settlement
relating to, resulting from or arising out of, in the case of
either (a) or (b), any threatened, pending or completed
action, suit or proceeding, or any inquiry or investigation that
such person determines might lead to the institution of any such
action, suit or proceeding, by reason of the fact that
(y) such person is or was a director, officer, employee or
agent of the Company
and/or a
subsidiary of the Company or (z) such person is or was
serving at our request as a director, officer, employee or agent
of another corporation, partnership, non-profit organization,
joint venture, trust or other enterprise. The indemnification
agreements also require us, if so requested, to advance within
20 business days any and all costs and expenses to the director
or officer which such person determines reasonably likely to be
payable, provided that such person will return any such advance
which remains unspent at the final conclusion of the claim to
which the advance related. Our bylaws also require that such
person return any such advance if it is ultimately determined
that such person is not entitled to indemnification by us as
authorized by the laws of the State of Delaware.
We are not required to provide indemnification under our
indemnification agreements for certain matters, including:
(1) indemnification beyond that permitted by the laws of
the State of Delaware; (2) indemnification in connection
with certain proceedings or claims initiated or brought
voluntarily by the director or officer; (3) indemnification
for settlements the director or officer enters into without the
Company’s written consent; (4) indemnification related
to disgorgement of profits under Section 16(b) of the
Securities Exchange Act of 1934; (5) indemnification where
a final decision by a court having jurisdiction in the matter
shall determine that such indemnification is not lawful; or
(6) indemnification for liabilities for which the director
or officer has received payment under any insurance policy as
may exist for such person’s benefit, our articles of
incorporation or bylaws or any other contract or otherwise. The
indemnification agreements require us, to the extent that our
board of directors determines it to be economically reasonable,
to maintain directors’ and officers’ liability
insurance.
Procedures
for Approval of Related Party Transactions
Prior to this offering, we did not have a written policy
relating to the approval of related party transactions. Any such
transactions were approved by our board of directors or audit
committee in accordance with applicable law.
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In connection with this offering, we will adopt a written policy
relating to the approval of related party transactions. We will
review all relationships and transactions in which we and our
directors and executive officers or their immediate family
members are participants to determine whether such persons have
a direct or indirect material interest. Our legal staff will be
primarily responsible for the development and implementation of
processes and controls to obtain information from our directors
and executive officers with respect to related party
transactions and for determining, based on the facts and
circumstances, whether we or a related person have a direct or
indirect material interest in the transaction.
In addition, our audit committee will review and approve or
ratify any related party transaction reaching a certain
threshold of significance. As set forth in the audit
committee’s charter to be effective upon completion of this
offering, in the course of its review and approval or
ratification of a related party transaction, the committee will
consider:
| • | the nature of the related person’s interest in the transaction; | |
| • | the material terms of the transaction, including, without limitation, the amount and type of transaction; | |
| • | the importance of the transaction to the related person; | |
| • | the importance of the transaction to us; | |
| • | whether the transaction would impair the judgment of a director or executive officer to act in the best interest of the Company; and | |
| • | any other matters the audit committee deems appropriate. |
Any member of the audit committee who is a related person with
respect to a transaction under review will not be permitted to
participate in the deliberations or vote respecting approval or
ratification of the transaction. However, such director may be
counted in determining the presence of a quorum at a meeting of
the committee that considers the transaction.
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PRINCIPAL
AND SELLING STOCKHOLDERS
The following table sets forth, as of September 30, 2009,
information regarding the beneficial ownership of our common
stock by:
| • | each person known by us to beneficially own more than 5% of the outstanding shares of our common stock; | |
| • | each Selling Stockholder; | |
| • | each of our current directors; | |
| • | each of our named executive officers; and |
| • | our directors and executive officers as a group. |
Beneficial ownership is determined in accordance with the SEC
rules and includes voting or investment power with respect to
the securities. Shares of common stock subject to options and
warrants that are currently exercisable or exercisable within
60 days are deemed to be outstanding and beneficially owned
by the person holding such options and warrants. Such shares,
however, are not deemed to be outstanding for the purposes of
computing the percentage ownership of any other person.
Percentage of beneficial ownership is based on
92,729,455 shares of our common stock outstanding as of
September 30, 2009. Unless otherwise indicated, the address
for all beneficial owners is
c/o Symetra
Financial Corporation, 777 108th Avenue NE,
Suite 1200, Bellevue, WA 98004.
| Shares Offered | ||||||||||||||||||||||||||||||||
|
Assuming |
Shares Beneficially Owned After Offering | |||||||||||||||||||||||||||||||
|
Shares of |
No |
Assuming Full |
Assuming No |
Assuming Full |
||||||||||||||||||||||||||||
|
Common Stock |
Exercise of |
Exercise of |
Exercise of |
Exercise of |
||||||||||||||||||||||||||||
|
Beneficially Owned |
Over-Allotment |
Over-Allotment |
Over-Allotment |
Over-Allotment |
||||||||||||||||||||||||||||
| Prior to the Offering | Options | Options | Options | Options | ||||||||||||||||||||||||||||
|
Beneficial Owner of 5% or More:
|
Number | % | Number | Number | Number | % | Number | % | ||||||||||||||||||||||||
|
Berkshire Hathaway Inc
|
26,887,872 | (1)(2) | 26.3 | % | ||||||||||||||||||||||||||||
|
White Mountains Insurance Group, Ltd
|
26,887,872 | (1)(3) | 26.3 | |||||||||||||||||||||||||||||
|
Franklin Mutual Advisers, LLC
|
10,875,000 | (4) | 11.7 | |||||||||||||||||||||||||||||
|
Caxton Associates, L.L.C.
|
6,090,000 | (5) | 6.6 | |||||||||||||||||||||||||||||
|
OZ Master Fund, Ltd.
|
6,090,000 | (6) | 6.6 | |||||||||||||||||||||||||||||
|
Vestar Capital Partners
|
6,089,999 | (7) | 6.6 | |||||||||||||||||||||||||||||
|
Highfields Capital Management LP
|
6,089,998 | (8) | 6.6 | |||||||||||||||||||||||||||||
|
Other Selling Stockholders:
|
||||||||||||||||||||||||||||||||
|
Directors and Executive Officers:
|
||||||||||||||||||||||||||||||||
|
David T. Foy
|
26,887,872 | (1)(9) | 26.3 | % | ||||||||||||||||||||||||||||
|
Randall H. Talbot
|
140,520 | (10) | * | |||||||||||||||||||||||||||||
|
Roger F. Harbin
|
21,750 | * | ||||||||||||||||||||||||||||||
|
Richard J. Lindsay
|
||||||||||||||||||||||||||||||||
|
Patrick B. McCormick
|
||||||||||||||||||||||||||||||||
|
Margaret A. Meister
|
7,890 | (11) | * | |||||||||||||||||||||||||||||
|
Lois W. Grady
|
||||||||||||||||||||||||||||||||
|
Sander M. Levy
|
6,089,999 | (12) | 6.6 | |||||||||||||||||||||||||||||
|
Robert R. Lusardi
|
26,887,872 | (1)(13) | 26.3 | |||||||||||||||||||||||||||||
|
David I. Schamis
|
2,175,000 | (14) | 2.3 | |||||||||||||||||||||||||||||
|
Lowndes A. Smith
|
||||||||||||||||||||||||||||||||
|
Directors and executive officers as a group (16 persons)
|
35,323,031 | 34.6 | ||||||||||||||||||||||||||||||
| * | Represents ownership of less than 1% |
footnotes continued on following page
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Table of Contents
| (1) | Includes warrants exercisable for 9,487,872 shares. |
| (2) | Represents shares held by General Reinsurance Corporation (“Gen Re”), a subsidiary of General Re Corporation (“General Re”). General Re is a subsidiary of Berkshire Hathaway Inc. (“Berkshire”). As General Re and Berkshire are each in the chain of ownership of Gen Re, each of Berkshire and General Re may be deemed to both beneficially own and have a pecuniary interest in all shares of the Company’s common stock owned by Gen Re. Warren E. Buffett, as the controlling stockholder of Berkshire, may be deemed to beneficially own, but only to the extent he has a pecuniary interest in, the shares of the Company’s common stock owned by Gen Re. Mr. Buffett disclaims beneficial ownership of the reported securities except to the extent of his pecuniary interest therein. The address of Berkshire is 3555 Farnam Street, Omaha, NE 68131. |
| (3) | Represents shares held by White Mountains Holdings (NL) B.V. White Mountains Holdings (NL) B.V. (“WMNL”) is a subsidiary of White Mountains Insurance Group, Ltd. (“White Mountains”). White Mountains may be deemed to both beneficially own and have a pecuniary interest in all shares of the Company’s common stock owned by WMNL. The address of White Mountains is 80 South Main Street, Hanover, NH 03755. |
| (4) | Represents 1,183,200 shares held by Franklin Mutual Beacon Fund, 445,440 shares held by Franklin Mutual Recovery Fund, 255,780 shares held by Mutual Beacon Fund (Canada), 1,020,510 shares held by Mutual Financial Services Fund, 3,434,760 shares held by Mutual Quest Fund, 84,390 shares held by Mutual Recovery Fund, Ltd. and 4,450,920 shares held by Mutual Beacon Fund (collectively, “the Franklin Funds”). The Franklin Funds are investment advisory clients of Franklin Mutual Advisers, LLC (“FMA”). None of the Franklin Funds owns more than 5% of the Company’s common stock. Pursuant to investment advisory agreements with each of the Franklin Funds, FMA has sole voting and investment power over all the securities owned by the Franklin Funds, including the shares of the Company’s common stock. Peter Langerman, chairman, president and chief executive officer of FMA, has overall responsibility for exercising voting and investment control over the Franklin Funds’ shares of the Company’s common stock. For purposes of the reporting requirements of the Exchange Act, FMA and Peter Langerman are deemed to be beneficial owners of the shares; however, FMA and Peter Langerman each expressly disclaim beneficial ownership of the shares of the Company’s common stock because neither Mr. Langerman nor FMA has any right to any economic benefits in, nor any interest in, dividends or proceeds from the sale of shares of the Company’s common stock. The address of FMA is 101 John F. Kennedy Parkway, Short Hills, NJ 07078. |
| (5) | Represents shares held by CxLife, LLC. Caxton Associates, L.L.C. is the manager of CxLife, LLC. Bruce S. Kovner is the Chairman of Caxton Associates, L.L.C. and the sole shareholder of Caxton Corporation, the manager and majority owner of Caxton Associates, L.L.C. As a result of the foregoing, Mr. Kovner may be deemed to beneficially own the shares of the Company’s common stock. The address of Caxton Associates, L.L.C. is 500 Park Avenue, New York, NY 10022. The address of Caxton Corporation is 731 Alexander Road, Building 2, Princeton, NJ 08540. |
| (6) | Represents shares held by OZ Management LP. Daniel S. Och, as Chief Executive Officer of Och-Ziff Capital Management LLC, the sole shareholder of Och-Ziff Holding Corporation, the general partner of OZ Management LP and the Investment Manager of OZ Master Fund, Ltd., may be deemed to have voting and/or investment control of the shares of the Company’s common stock held by OZ Master Fund, Ltd. Mr. Och disclaims beneficial ownership of the shares of the Company’s common stock, except to the extent of any direct pecuniary interest therein. The address of OZ Management LP is 9 West 57th Street, 39th Floor, New York, NY 10019. |
| (7) | Represents 128,424 shares held by Vestar Symetra LLC and 5,961,575 shares held by Vestar Capital Partners IV, LP, entities which are affiliated with or managed by Vestar Capital Partners. Sander M. Levy, one of the Company’s directors, is a managing director of Vestar Capital Partners. Mr. Levy disclaims beneficial ownership in the shares of the Company’s common stock except to the extent of any pecuniary interest therein. The address of Vestar Capital Partners is 245 Park Avenue, 41st Floor, New York, NY 10167. |
footnotes continued on following page
162
Table of Contents
| (8) | Represents 553,876 shares held by Highfields Capital I LP (“Highfields I”), 1,306,426 shares held by Highfields Capital II LP (“Highfields II”) and 4,229,696 shares held by Highfields Capital III L.P. (“Highfields III” and together with Highfields I and Highfields II, the “Highfields Funds”). Highfields Capital Management LP (“Highfields Capital Management”) serves as the investment manager to each of the Highfields Funds. Highfields GP LLC (“Highfields GP”) is the general partner of Highfields Capital Management. Highfields Associates LLC (“Highfields Associates”) is the general partner of each of the Highfields Funds. Jonathon S. Jacobson and Richard L. Grubman are Senior Managing Members of Highfields Associates and Managing Members of Highfields GP. Each of Highfields I, Highfields II, Highfields III, Highfields Capital Management, Highfields GP, Highfields Associates, Mr. Jacobson and Mr. Grubman disclaims beneficial ownership of any securities owned beneficially or of record by any person or persons other than itself or himself. The address of each of Highfields I, Highfields II, Highfields Capital Management, Highfields GP, Highfields Associates, Mr. Jacobson and Mr. Grubman is c/o Highfields Capital Management LP, John Hancock Tower, 200 Clarendon Street, 59th Floor, Boston, Massachusetts 02116. The address of Highfields III is c/o Goldman Sachs (Cayman) Trust, Limited, Suite 3307, Gardenia Court, 45 Market Street, Camana Bay, P.O. Box 906, Grand Cayman KY1-1101, Cayman Islands. |
| (9) | Represents shares owned by affiliates of White Mountains Insurance Group, Ltd., of which Mr. Foy is an executive officer. Mr. Foy disclaims beneficial ownership of all such shares. | |
| (10) | Includes 75,270 shares of restricted stock. | |
| (11) | Represents shares of restricted stock. | |
| (12) | Represents shares owned by affiliates of Vestar Capital Partners, of which Mr. Levy is a Managing Director. Mr. Levy disclaims beneficial ownership of all such shares. | |
| (13) | Represents shares owned by affiliates of White Mountains Insurance Group, Ltd., of which Mr. Lusardi is an executive officer. Mr. Lusardi disclaims beneficial ownership of all such shares. | |
| (14) | Represents shares owned by affiliates of J.C. Flowers & Co. LLC, of which Mr. Schamis is a Managing Director. Mr. Schamis disclaims beneficial ownership of all such shares. |
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Table of Contents
DESCRIPTION
OF CAPITAL STOCK
The following information reflects our certificate of
incorporation and bylaws as these documents will be in effect
upon completion of this offering. Our certificate of
incorporation and bylaws will be filed as exhibits to the
registration statement of which this prospectus forms a part.
The summaries of these documents are qualified in their entirety
by reference to the full text of the documents.
General
Our authorized capital stock consists of 750,000,000 shares
of common stock, $0.01 par value per share and
10,000,000 shares of preferred stock, $0.01 par value
per share. As of September 30, 2009, there were
92,729,455 shares of our common stock issued and
outstanding held by 58 stockholders of record and no shares of
preferred stock outstanding.
Immediately prior to this offering, there has been no public
market for our common stock. Although we have applied to list
our common stock on the NYSE, we cannot assure you that a market
for our common stock will develop or if it develops that it will
be sustained.
Common
Stock
Voting
Rights
Each share of our common stock entitles the holder to one vote
with respect to each matter presented to our stockholders. Our
common stock votes as a single class. The approval of matters
brought before the stockholders requires the affirmative vote of
the holders of a majority of the shares of common stock
represented and voting, except where otherwise required by law
or by our certificate of incorporation or bylaws. Pursuant to
our certificate of incorporation, an increase or decrease in the
number of authorized shares of our common stock or preferred
stock requires the affirmative vote of the holders of a majority
in voting power of our stock entitled to vote thereon. Holders
of our common stock will not have cumulative voting rights.
Dividends
Holders of common stock and warrant holders will share equally
in any dividend declared by our board of directors, subject to
the rights of the holders of any outstanding preferred stock, on
a
one-for-one
basis.
Liquidation
Rights
In the event of any voluntary or involuntary liquidation,
dissolution or winding up of our affairs, holders of our common
stock would be entitled to share ratably in our assets that are
legally available for distribution to stockholders after payment
of liabilities. If we have any preferred stock outstanding at
such time, holders of the preferred stock may be entitled to
distributions
and/or
liquidation preferences. In either such case, we must pay the
applicable distribution to the holders of our preferred stock
before we may pay distributions to the holders of our common
stock.
Other
Rights
Our stockholders have no preemptive or other rights to subscribe
for additional shares. All holders of our common stock are
entitled to share equally on a
share-for-share
basis in any assets available for distribution to common
stockholders upon our liquidation, dissolution or winding up.
All outstanding shares are, and all shares offered by this
prospectus will be, when sold, validly issued, fully paid and
nonassessable.
Warrants
We currently have outstanding warrants to purchase
18,975,744 shares of our common stock at an exercise price
of $11.49 per share. If our warrants were exercised on a
cashless basis, we would have had 4,616,824, 0, 0 and 8,278,736
additional shares of common stock outstanding for the nine
months ended September 30, 2009 and 2008, and for the years
ended December 31, 2008 and 2007, respectively.
The exercise price and number of shares of common stock for each
warrant are subject to anti-dilution adjustments in respect of
certain events. If certain of these events occur, the warrant
holders will
164
Table of Contents
receive the right to receive the full intrinsic value of the
warrants instead of the stock acquirable and receivable upon
exercise. In the event we pay cash or stock dividends or other
distributions to our common stockholders, the warrant holders
will also receive such dividends or distributions on a
one-to-one
basis.
Preferred
Stock
Our board of directors is authorized, subject to the limits
imposed by the Delaware General Corporation Law, or DGCL, to
issue to up 10,000,000 shares of preferred stock in one or
more series, to establish from time to time the number of shares
to be included in each series, and to fix the rights,
preferences, privileges, qualifications, limitations and
restrictions of the shares of each wholly unissued series. Our
board of directors is also authorized to increase or decrease
the number of shares of any series, but not below the number of
shares of that series then outstanding, without any further vote
or action by our stockholders.
Our board of directors may authorize the issuance of preferred
stock with voting or conversion rights that affect adversely the
voting power or other rights of our common stockholders. The
issuance of preferred stock, while providing flexibility in
connection with possible acquisitions and other corporate
purposes, could have the effect of delaying, deferring or
preventing a change in control, causing the market price of our
common stock to decline, or impairing the voting and other
rights of the holders of our common stock. We have no current
plans to issue any shares of preferred stock.
Certain
Anti-Takeover Provisions of our Charter and Bylaws and the
Delaware Law
Upon completion of this offering, we will have the following
provisions in our certificate of incorporation and bylaws that
could deter, delay or prevent a third party from acquiring us,
even if doing so would benefit our stockholders.
Undesignated
Preferred Stock
The ability to authorize undesignated preferred stock makes it
possible for our board of directors to issue preferred stock
with super voting, special approval, dividend or other rights or
preferences on a discriminatory basis that could impede the
success of any attempt to acquire us. These and other provisions
may have the effect of deferring, delaying or discouraging
hostile takeovers or changes in control or management of our
company.
Classified
Board of Directors
Our certificate of incorporation provides that our board of
directors is divided into three classes. Each class of directors
serves three-year terms.
Requirements
for Advance Notification of Stockholder Meetings, Nominations
and Proposals
Our bylaws provide that special meetings of the stockholders may
be called only upon the request of the majority of the board of
directors or upon request of the president. Our bylaws prohibit
the conduct of any business at a special meeting other than as
specified in the notice for such meeting.
Our bylaws establish advance notice procedures with respect to
stockholder proposals for annual meetings and the nomination of
candidates for election as directors, other than nominations
made by or at the direction of the board of directors or a
committee of the board of directors. In order for any matter to
be “properly brought” before a meeting, a stockholder
will have to comply with advance notice requirements and provide
us with certain information. Additionally, vacancies and newly
created directorships may be filled only by a vote of a majority
of the directors then in office, even though less than a quorum,
and not by the stockholders. Our bylaws allow the chairman of a
meeting of the stockholders to adopt rules and regulations for
the conduct of meetings that may have the effect of precluding
the conduct of certain business at a meeting if the rules and
regulations are not followed. These provisions may also defer,
delay or discourage a potential acquiror from conducting a
solicitation of proxies to elect the acquiror’s own slate
of directors or otherwise attempting to obtain control of us.
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No
Stockholder Action by Written Consent
Pursuant to Section 228 of the DGCL, any action required to
be taken at any annual or special meeting of the stockholders
may be taken without a meeting, without prior notice and without
a vote if a consent or consents in writing, setting forth the
action so taken, is signed by the holders of outstanding stock
having not less than the minimum number of votes that would be
necessary to authorize or take such action at a meeting at which
all shares of our stock entitled to vote thereon were present
and voted, unless our certificate of incorporation provides
otherwise. Our certificate of incorporation provides that any
action required or permitted to be taken by our stockholders may
be effected at a duly called annual or special meeting of our
stockholders and may not be effected by written consent.
Certain
Other Provisions of our Charter and Bylaws and the Delaware
Law
Board
of Directors
Our certificate of incorporation provides that the number of
directors will be fixed in the manner provided in our bylaws.
Our bylaws provide that the number of directors will be fixed
from time to time solely pursuant to a resolution adopted by the
board of directors. Our board of directors currently has seven
members who serve staggered terms as described above.
Limitations
of Liability and Indemnification of Officers and
Directors
The DGCL authorizes corporations to limit or eliminate the
personal liability of directors to corporations and their
stockholders for monetary damages for breaches of
directors’ fiduciary duties. Our certificate of
incorporation includes a provision that eliminates the personal
liability of directors for monetary damages for actions taken as
a director to the fullest extent authorized by the DGCL. The
DGCL does not permit exculpation for liability:
| • | for breach of duty of loyalty; | |
| • | for acts or omissions not in good faith or involving intentional misconduct or knowing violation of law; | |
| • | under Section 174 of the DGCL (unlawful dividends); or | |
| • | for transactions from which the director derived improper personal benefit. |
Our certificate of incorporation and bylaws provide that we
shall indemnify our directors and officers to the fullest extent
permitted by law and, as described under “Certain
Relationships and Related Transactions,” we have entered
into indemnification agreements with each of our directors and
officers. We are also expressly authorized to carry
directors’ and officers’ insurance providing
indemnification for our directors, officers and certain
employees and agents for some liabilities. We believe that these
indemnification provisions and insurance are useful to attract
and retain qualified directors and executive officers.
The limitation of liability and indemnification provisions in
our certificate of incorporation, bylaws and indemnification
agreements may discourage stockholders from bringing a lawsuit
against directors for breach of their fiduciary duty. These
provisions may also have the effect of reducing the likelihood
of derivative litigation against directors and officers, even
though such an action, if successful, might otherwise benefit us
and our stockholders. In addition, your investment may be
adversely affected to the extent we pay the costs of settlement
and damage awards against directors and officers pursuant to
these indemnification provisions.
There is currently no pending material litigation or proceeding
involving any of our directors, officers or employees for which
indemnification is sought.
Transfer
Agent and Registrar
The transfer agent and registrar of our common stock is Mellon
Investor Services LLC.
New York
Stock Exchange Listing
We have applied to have our common stock listed on the NYSE
under the symbol “SYA.”
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DESCRIPTION
OF CERTAIN INDEBTEDNESS
6.125% Senior
Notes due 2016
In March 2006, we issued $300.0 million aggregate principal
amount of 6.125% senior notes due 2016, at a price of
$298.7 million in proceeds prior to commissions and
discounts for the initial purchasers and offering expenses.
Interest on the senior notes is payable semi-annually on April 1
and October 1 of each year.
The senior notes are unsecured senior obligations and are equal
in right of payment to all existing and future unsecured senior
indebtedness. The senior notes are redeemable at our option at
any time, in whole or in part, at a redemption price equal to
the greater of (i) 100% of the principal amount of the
senior notes or (ii) the sum of the present values of the
remaining scheduled payments of principal and interest on the
notes (exclusive of interest accrued to the date of redemption),
discounted to the redemption date on a semiannual basis
(assuming a
360-day year
consisting of twelve
30-day
months) at the U.S. Treasury rate plus 25 basis
points, plus, in each case accrued and unpaid interest thereon
to the date of redemption.
The indenture for the senior notes contains covenants that,
among other things, limit the ability of our subsidiaries to:
| • | create liens; | |
| • | enter into certain sale and leaseback transactions; and | |
| • | enter into certain mergers and acquisitions. |
The senior notes do not contain any financial covenants or any
provisions restricting us from purchasing or redeeming capital
stock, paying dividends or entering into a highly leveraged
transaction, reorganization, restructuring, merger or similar
transaction. In addition, we are not required to repurchase,
redeem or modify the terms of any of the notes upon a change of
control or other event involving us.
The indenture for the senior notes provides for events of
default that, if any of them occurs, would permit or require the
principal of, premium, if any, interest and any other monetary
obligations on the senior notes to become or to be declared to
be immediately due and payable. These events of default include
default in the payment of interest or principal, default in the
performance of covenants under the indenture and default under
the terms of any instrument evidencing or securing indebtedness
of us that results in the acceleration of the payment of such
indebtedness or constitutes the failure to pay the principal of
such indebtedness when due, in each case where the total amount
of such indebtedness has an outstanding aggregate principal
amount greater than $25.0 million.
Capital
Efficient Notes due 2067
On October 10, 2007, we issued $150.0 million
aggregate principal amount of CENts. The CENts were purchased by
a syndicate of initial purchasers, led by J.P. Morgan
Securities Inc. and Lehman Brothers Inc., and were eligible for
resale to qualified institutional buyers pursuant to
Rule 144A under the Securities Act or to
non-U.S. persons
pursuant to Regulation S under the Securities Act.
The CENts bear interest at a fixed annual rate of 8.300% to but
not including October 15, 2017, and at a floating annual
rate equal to three-month LIBOR plus 4.177% thereafter. We may
elect to defer the payment of interest for up to ten years. The
CENts have a scheduled maturity date of October 15, 2037,
provided that we raise sufficient funds from the sale of
qualifying capital securities. Qualifying capital securities
refers generally to securities or combinations of securities
issued by us or our subsidiaries (other than common stock,
warrants, mandatorily convertible preferred stock, debt
exchangeable for common equity and debt exchangeable for
preferred
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equity) that, in the determination of our board of directors,
meet certain criteria relating to, among other things, ranking
upon liquidation, dissolution or winding up, a long dated
maturity, being subject to a replacement capital covenant
similar to the covenant applicable to the CENts, having a
no-payment provision, having a mandatory trigger provision,
having an optional deferral provision and being non-cumulative.
For a complete definition of qualifying capital securities,
please see the indenture for the CENts. If we do not raise
sufficient funds, we are obligated to use commercially
reasonable efforts to sell enough qualifying capital securities
to permit repayment of the CENts in full on each interest
payment date thereafter. On October 15, 2067, we must pay
any remaining amounts due under the CENts, whether or not we
have sold sufficient qualifying capital securities.
We may redeem the CENts, in whole or in part, at any time before
October 15, 2017, at a redemption price equal to the
greater of 100% of the principal amount or a make-whole price as
set forth in the CENts, in either case plus accrued and unpaid
interest, including deferred interest. However, if a special
event occurs, we may redeem the CENts, in whole but not in part,
at a redemption price equal to the greater of 100% of the
principal amount or a special event make-whole price as set
forth in the CENts, in either case plus accrued and unpaid
interest, including deferred interest. We may redeem the CENts
after October 15, 2017 on each interest payment date
thereafter, at a price equal to 100% of the principal amount of
the CENts plus accrued and unpaid interest, including deferred
interest.
In connection with the CENts offering, we entered into a
covenant in favor of the holders of our $300.0 million
principal amount senior notes, pursuant to which we may not
repay or redeem the CENts prior to October 15, 2047 unless
the repayment or redemption does not exceed a maximum amount
determined by reference to the proceeds received from the
offering of replacement capital securities. Replacement capital
securities means our common stock, warrants, mandatorily
convertible preferred stock, debt exchangeable for common
equity, debt exchangeable for preferred equity and qualifying
capital securities.
Revolving
Credit Facilities
Long-Term
Facility
On August 16, 2007, we entered into a $200.0 million
senior unsecured revolving credit agreement with a syndicate of
lending institutions led by Bank of America, N.A. The credit
facility matures on August 16, 2012. The revolving credit
facility is available to provide support for working capital,
capital expenditures and other general corporate purposes,
including permitted acquisitions, issuance of letters of
credits, refinancing and payment of fees in connection with this
facility. This new credit facility replaced our prior
$70.0 million revolving credit facility.
The facility enables us to obtain letters of credit of up to
$50.0 million and short-term loans of up to
$10.0 million, which would count against the
$200.0 million limit. We can increase the
$200.0 million limit by up to an additional
$100.0 million, upon the agreement of any lender to lend
such additional amount, without the consent of the other
lenders. On February 12, 2009, Bank of America, N.A. issued
a notice of default to Lehman Commercial Paper, Inc., one of the
lending institutions in the syndicate with a commitment of
$20 million, effectively limiting our ability to borrow
under the revolving credit facility to $180.0 million at
that time. On October 7, 2009, Lehman Commercial Paper,
Inc. assigned its interest in the revolving credit facility to
Barclays Bank PLC, effectively restoring capacity in the
facility to $200.0 million.
Loans under the credit facility bear interest, at our election,
at a spread above LIBOR, or at a base rate. The initial spread
above the LIBOR rate is 36 basis points, and may vary from
19 to 60 basis points depending on our credit rating. The
base rate is equal to the higher of 50 basis points above
the federal funds rate, and the Bank of America prime rate.
Interest under LIBOR-based loans is payable periodically, with
the period at the election of the Company (but at most
annually). Interest under base rate loans is payable quarterly.
In addition, we are obligated to pay a facility fee of between
six and 15 basis points, depending on our credit rating,
quarterly over the term of the facility, as well as letter of
credit and other fees as applicable.
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Under the terms of the credit agreement, we are required to
maintain certain financial ratios. In particular, each of our
material insurance subsidiaries must maintain a risk-based
capital ratio of at least 200%, measured at the end of each
year, and our
debt-to-capitalization
ratio may not exceed 37.5%, measured at the end of each quarter.
In addition, we have agreed to other covenants restricting the
ability of our subsidiaries to incur additional indebtedness,
our ability to create liens and our ability to change our fiscal
year and to enter into new lines of business, as well as other
customary affirmative covenants.
To be eligible for borrowing funds under this facility, the
representations and warranties that we make in the credit
agreement must continue to be true in all material respects, and
we must not be in default under the facility, including failure
to comply with the covenants described above.
As of September 30, 2009, we had no borrowings outstanding
under this facility.
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SHARES ELIGIBLE
FOR FUTURE SALE
Before this offering, there has been no public market for our
common stock. We cannot predict the effect, if any, that market
sales of shares or the availability of shares will have on the
market price of our common stock. Sales of substantial amounts
of common stock in the public market, or the perception that
such sales could occur, could cause the prevailing market price
to decrease or to be lower than it might be in the absence of
those sales or perceptions.
Sales of
Restricted Securities
Upon the closing of this offering, we will have outstanding
approximately
shares of common stock. We have no shares of common stock held
in treasury. All of the shares of our common stock sold in this
offering will be freely tradeable without restriction under the
Securities Act of 1933, as amended (the “Securities
Act”), except for any shares that may be acquired by an
affiliate of us, as the term “affiliate” is defined in
Rule 144 under the Securities Act. Persons who may be
deemed to be affiliates generally include individuals or
entities that control, are controlled by, or are under common
control with, us and may include our directors and officers as
well as our significant stockholders. Following the expiration
of the
lock-up
agreements described below, the
remaining
shares outstanding held by current stockholders of the Company
will be available for sale pursuant to Rule 144, subject to
compliance with the requirements and limitations under
Rule 144, all as further described below.
Rule 144
Generally, under Rule 144 as currently in effect, beginning
90 days after the date of this prospectus, a person (or
persons whose shares are aggregated) who has beneficially owned
“restricted” shares for at least six months, will be
entitled to sell within any three-month period, a number of
shares that does not exceed the greater of:
| • | 1% of the then outstanding shares of common stock, which will equal approximately shares of common stock immediately after this offering; and | |
| • | the average weekly trading volume of the common stock on the open market during the four calendar weeks preceding the filing of notice with respect to such sale. |
Sales under Rule 144 are also subject to manner of sale
provisions and notice requirements and the availability of
current public information about our company.
In addition, under Rule 144, a person who is not currently
an affiliate of ours, and who is not deemed to have been one of
our affiliates for purposes of the Securities Act at any time
during the 90 days preceding a sale and who has
beneficially owned the shares proposed to be sold for at least
six months, including the holding period of any prior owner
other than our affiliates, is entitled to sell such shares
without restriction, provided that until the shares have been
held for at least one year, they may only be sold subject to the
availability of current public information about us.
Lock-Up
Arrangements
In connection with this offering, each of our executive
officers, directors and stockholders have agreed to enter into
lock-up
agreements described under “Underwriting” that
restrict the sale of shares of our common stock and securities
convertible into or exchangeable or exercisable for common stock
for up to 180 days after the date of this prospectus,
subject to an extension in certain circumstances. Following the
expiration of the
lock-up
period, our stockholders will have the right, subject to certain
conditions, to require us to register the sale of their
remaining shares of our common stock under federal securities
laws. By exercising their registration rights, and selling a
large number of shares, our stockholders could cause the
prevailing market price of our common stock to decline.
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Warrants
We currently have outstanding warrants to purchase
18,975,744 shares of our common stock at an exercise price
of $11.49 per share. The warrants permit the holders to exercise
either by paying the full exercise price in cash, or by means of
a cashless exercise, whereby the holders would surrender a right
to receive that number of shares having a value equal to the
exercise price of the warrants. In the event the holders pay the
exercise price in cash, the shares will be subject to the
holding period and other requirements of Rule 144. In the
event of a cashless exercise, the shares will be deemed to have
been acquired at the time of issuance of the warrants, in which
case the holding period will be met and the shares will be
eligible for resale subject to compliance with the other
requirements of Rule 144 and the
lock-up
agreements described above.
Registration
Statements
Following the completion of this offering, we intend to file one
or more registration statements on
Form S-8
under the Securities Act to register the shares of our common
stock that are issuable pursuant to the Equity Plan and the 2008
Employee Stock Purchase Plan. Such registration statements will
become effective immediately upon filing, and shares covered by
such registration statements will be eligible for sale in the
public market immediately after the effective date, upon
expiration of the
lock-up
agreements, and subject to vesting of such shares and to
Rule 144 volume limitations applicable to affiliates.
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MATERIAL
UNITED STATES FEDERAL TAX CONSEQUENCES
TO NON-U.S. STOCKHOLDERS
TO NON-U.S. STOCKHOLDERS
This is a general summary of material U.S. federal income
and estate tax considerations with respect to your acquisition,
ownership and disposition of common stock if you purchase your
common stock in this offering, you will hold the common stock as
a capital asset and you are a beneficial owner of shares other
than:
| • | an individual citizen or resident of the United States; | |
| • | a corporation or other entity taxable as a corporation created or organized in, or under the laws of, the United States or any political subdivision of the United States; | |
| • | a partnership or other entity taxable as a partnership for U.S. federal income tax purposes; | |
| • | an estate, the income of which is subject to U.S. federal income taxation regardless of its source; | |
| • | a trust, if a court within the United States is able to exercise primary supervision over the administration of the trust and one or more U.S. persons have the authority to control all substantial decisions of the trust; or | |
| • | a trust that has a valid election in place to be treated as a U.S. person. |
This summary does not address all of the U.S. federal
income and estate tax considerations that may be relevant to you
in light of your particular circumstances or if you are a
beneficial owner subject to special treatment under
U.S. income tax laws (such as a “controlled foreign
corporation,” “passive foreign investment
company,” company that accumulates earnings to avoid
U.S. federal income tax, foreign tax-exempt organization,
financial institution, broker or dealer in securities, insurance
company, regulated investment company, real estate investment
trust, financial asset securitization investment trust, person
who holds common stock as part of a hedging or conversion
transaction or as part of a short-sale or straddle, or former
U.S. citizen or resident). This summary does not discuss
any aspect of U.S. federal alternative minimum tax, state,
local or
non-U.S. taxation.
This summary is based on current provisions of the U.S. Internal
Revenue Code of 1986, as amended (“Code”), Treasury
regulations, judicial opinions, published positions of the
United States Internal Revenue Service (“IRS”) and all
other applicable authorities as of the date hereof, all of which
are subject to change, possibly with retroactive effect.
If a partnership holds our common stock, the tax treatment of a
partner will generally depend on the status of the partner and
the activities of the partnership. If you are a partner of a
partnership holding our common stock, you should consult your
tax advisor.
THIS DISCUSSION IS PROVIDED FOR GENERAL INFORMATION ONLY AND
DOES NOT CONSTITUTE LEGAL AND/OR TAX ADVICE TO ANY PROSPECTIVE
PURCHASER OF OUR COMMON STOCK. WE URGE PROSPECTIVE
NON-U.S. STOCKHOLDERS
TO CONSULT THEIR TAX ADVISORS REGARDING THE UNITED STATES
FEDERAL, STATE, LOCAL AND
NON-UNITED
STATES INCOME AND OTHER TAX CONSIDERATIONS OF ACQUIRING, HOLDING
AND DISPOSING OF SHARES OF COMMON STOCK.
Dividends
In general, any distributions we make to you with respect to
your shares of common stock that constitute dividends for
U.S. federal income tax purposes will be subject to
U.S. withholding tax at a rate of 30% of the gross amount,
unless you are eligible for a reduced rate of withholding tax
under an applicable income tax treaty and you provide proper
certification of your eligibility for such reduced rate
(generally, on an IRS
Form W-8BEN).
A distribution will constitute a dividend for U.S. federal
income tax purposes to the extent of our current or accumulated
earnings and profits as determined under the Code. Any
distribution not constituting a dividend will be treated first
as reducing your basis in your shares of common stock and, to
the extent it exceeds your basis, as capital gain.
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Dividends we pay to you that are effectively connected with your
conduct of a trade or business within the United States (and, if
certain income tax treaties apply, are attributable to a
U.S. permanent establishment maintained by you) generally
will not be subject to U.S. withholding tax if you comply
with applicable certification and disclosure requirements.
Instead, such dividends generally will be subject to
U.S. federal income tax, net of certain deductions, at the
same graduated individual or corporate rates applicable to
U.S. persons. If you are a corporation, effectively
connected income may also be subject to a “branch profits
tax” at a rate of 30% (or such lower rate as may be
specified by an applicable income tax treaty). Dividends that
are effectively connected with your conduct of a trade or
business but that under an applicable income tax treaty are not
attributable to a U.S. permanent establishment maintained
by you may be eligible for a reduced rate of
U.S. withholding tax under such treaty, provided you comply
with certification and disclosure requirements necessary to
obtain treaty benefits.
Sale or
Other Disposition of Common Stock
You generally will not be subject to U.S. federal income
tax on any gain realized upon the sale or other disposition of
your shares of common stock unless:
| • | the gain is effectively connected with your conduct of a trade or business within the United States (and, under certain income tax treaties, is attributable to a U.S. permanent establishment you maintain); | |
| • | you are an individual, you are present in the United States for 183 days or more in the taxable year of disposition and you meet other conditions, and you are not eligible for relief under an applicable income tax treaty; or | |
| • | we are or have been a “United States real property holding corporation” for U.S. federal income tax purposes (which we believe we are not and have never been, and do not anticipate we will become) and, in the event that our common stock is regularly traded on an established securities market, you hold or have held, directly or indirectly, at any time within the shorter of the five-year period preceding disposition or your holding period for your shares of common stock, more than 5% of our common stock. |
Gain that is effectively connected with your conduct of a trade
or business within the United States generally will be subject
to U.S. federal income tax, net of certain deductions, at
the same rates applicable to U.S. persons. If you are a
corporation, the branch profits tax (described above) also may
apply to such effectively connected gain. If the gain from the
sale or disposition of your shares is effectively connected with
your conduct of a trade or business in the United States but
under an applicable income tax treaty is not attributable to a
permanent establishment you maintain in the United States, your
gain may be exempt from U.S. tax under the treaty. If you
are described in the second bullet point above, you generally
will be subject to U.S. tax at a rate of 30% on the gain
realized, although the gain may be offset by some
U.S. source capital losses realized during the same taxable
year.
Information
Reporting and Backup Withholding
We must report annually to the IRS the amount of dividends or
other distributions we pay to you on your shares of common stock
and the amount of tax we withhold on these distributions
regardless of whether withholding is required. The IRS may make
copies of the information returns reporting those distributions
and amounts withheld available to the tax authorities in the
country in which you reside pursuant to the provisions of an
applicable income tax treaty or exchange of information treaty.
Under certain circumstances, the United States imposes backup
withholding on dividends and certain other types of payments to
U.S. persons. You will not be subject to backup withholding
on dividends you receive on your shares of common stock if you
provide proper certification of your status as a
non-U.S. person
or you are a corporation or one of several types of entities and
organizations that qualify for exemption (an “exempt
recipient”).
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Information reporting and backup withholding generally are not
required with respect to the amount of any proceeds from the
sale of your shares of common stock outside the United States
through a foreign office of a foreign broker that does not have
certain specified connections to the United States. However, if
you sell your shares of common stock through a U.S. broker
or the U.S. office of a foreign broker, the broker will be
required to report the amount of proceeds paid to you to the IRS
and also perform backup withholding on that amount unless you
provide appropriate certification to the broker of your status
as a
non-U.S. person
or you are an exempt recipient. Information reporting will also
apply if you sell your shares of common stock through a foreign
broker deriving more than a specified percentage of its income
from U.S. sources or having certain other connections to
the United States, unless such broker has documenting evidence
in its records that you are a
non-U.S. person
and certain other conditions are met or you are an exempt
recipient.
Any amounts withheld with respect to your shares of common stock
under the backup withholding rules will be refunded to you or
credited against your U.S. federal income tax liability, if
any, by the IRS if the required information is furnished in a
timely manner.
Estate
Tax
Common stock owned or treated as owned by an individual who is
not a citizen or resident (as defined for U.S. federal
estate tax purposes) of the United States at the time of his or
her death will be included in the individual’s gross estate
for U.S. federal estate tax purposes and therefore may be
subject to U.S. federal estate tax unless an applicable
treaty provides otherwise.
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UNDERWRITING
We and the Selling Stockholders intend to offer the shares in
the United States and Canada through the underwriters. Merrill
Lynch, Pierce, Fenner & Smith Incorporated,
J.P. Morgan Securities Inc., Goldman, Sachs & Co.
and Barclays Capital Inc. are acting as joint book-running
managers and as representatives of each of the underwriters
named below. Subject to the terms and conditions described in an
underwriting agreement among us, the Selling Stockholders and
the underwriters, we and the Selling Stockholders have agreed to
sell to the underwriters, and each of the underwriters has
agreed, severally and not jointly, to purchase from us and the
Selling Stockholders, the number of shares of common stock
listed opposite its name below.
|
Number of |
|||||
|
Underwriter
|
Shares | ||||
|
Merrill Lynch, Pierce, Fenner & Smith
Incorporated |
|||||
|
J.P. Morgan Securities Inc.
|
|||||
|
Goldman, Sachs & Co.
|
|||||
|
Barclays Capital Inc.
|
|||||
|
Total
|
|||||
Subject to the terms and conditions set forth in the
underwriting agreement, the underwriters have agreed, severally
and not jointly, to purchase all of the shares sold under the
underwriting agreement if any of these shares are purchased. If
an underwriter defaults, the underwriting agreement provides
that the purchase commitments of the nondefaulting underwriters
may be increased or the underwriting agreement may be terminated.
The underwriters are offering the shares, subject to prior sale,
when, as and if issued to and accepted by them, subject to
approval of legal matters by their counsel, including the
validity of the shares, and other conditions contained in the
underwriting agreement, such as the receipt by the underwriters
of officer’s certificates and legal opinions. The
underwriters reserve the right to withdraw, cancel or modify
offers to the public and to reject orders in whole or in part.
Commissions
and Discounts
The representatives have advised us and the Selling Stockholders
that the underwriters propose initially to offer the shares to
the public at the initial public offering price on the cover
page of this prospectus and to dealers at that price less a
concession not in excess of $ per
share. The underwriters may allow, and the dealers may reallow,
a discount not in excess of $ per
share to other dealers. After the initial public offering, the
public offering price, concession and discount may be changed.
The following table shows the public offering price,
underwriting discount and proceeds before expenses to us and the
Selling Stockholders. The information assumes either no exercise
or full exercise by the underwriters of their over-allotment
options.
| Per Share | Without Option | With Option | ||||||||||
|
Public offering price
|
$ | $ | $ | |||||||||
|
Underwriting discount
|
$ | $ | $ | |||||||||
|
Proceeds, before expenses, to the Company
|
$ | $ | $ | |||||||||
|
Proceeds, before expenses, to the Selling Stockholders
|
$ | $ | $ | |||||||||
The expenses of this offering, not including the underwriting
discount, are estimated at
$ million and are payable by
us.
Over-allotment
Options
The Company and the Selling Stockholders have granted options to
the underwriters to purchase a total of up
to additional shares at the
public offering price, less the underwriting discount. The
underwriters may exercise these options for 30 days from
the date of this prospectus solely to cover any over-
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allotments. If the underwriters exercise these options, each
will be obligated, subject to conditions contained in the
underwriting agreement, to purchase a number of additional
shares proportionate to that underwriter’s initial amount
reflected in the above table.
Indemnification
We and the Selling Stockholders have agreed to indemnify the
several underwriters against certain liabilities, including
certain liabilities under the Security Act, or to contribute to
payments that the underwriters may be required to make for these
liabilities.
No Sales
of Similar Securities
We and each of our executive officers, directors and
stockholders have agreed, with certain exceptions described
below, not to sell or transfer any common stock or securities
convertible into, exchangeable for, exercisable for or repayable
with common stock, for 180 days after the date of this
prospectus without first obtaining the written consent of the
representatives. Specifically, we and these other individuals
and entities have agreed not to directly or indirectly:
| • | offer, pledge, sell or contract to sell any common stock; | |
| • | sell any option or contract to purchase any common stock; | |
| • | purchase any option or contract to sell any common stock; | |
| • | grant any option, right or warrant for the sale of any common stock; | |
| • | lend or otherwise dispose of or transfer any common stock; | |
| • | request or demand that we file a registration statement related to the common stock; or | |
| • | enter into any swap or other agreement that transfers, in whole or in part, the economic consequence of ownership of any common stock whether any such swap or transaction is to be settled by delivery of shares or other securities, in cash or otherwise. |
This lock-up
provision also applies to common stock owned now or acquired
later by the person executing the agreement or for which the
person executing the agreement later acquires the power of
disposition.
This lock-up
provision is subject to certain exceptions. As applicable to us,
these exceptions, which are subject to certain limitations,
include: the issuance of any shares of common stock upon the
exercise of a warrant or the conversion of a security
outstanding on the date of the underwriting agreement; grants,
offers, sales or issuances of shares of common stock or
securities convertible into shares of common stock pursuant to
an employee benefit plan; and offers, sales and issuances of up
to 10% of the shares of common stock outstanding at the time of
the issuance as consideration for acquisitions of businesses,
provided that the recipient of such common stock agrees to be
bound by the lock-up provision. As applicable to our executive
officers, directors and stockholders, these exceptions, which
are subject to certain limitations, include: transfers of shares
of common stock by bona fide gift, will or intestacy; transfers
of shares of common stock by an individual to any trust for the
benefit of the individual or the individual’s immediate
family; distributions of shares of common stock by a trust to
its beneficiaries; distributions of shares of common stock by a
corporation, partnership or a limited liability company to its
shareholders, subsidiaries, partners, members or affiliates; the
establishment of a trading plan that complies with
Rule 10b5-1
under the Exchange Act, provided that the lock-up provision will
apply to any sales pursuant to such trading plan; and the
exercise of stock options granted pursuant to the Company’s
stock option or incentive plans disclosed in this prospectus,
provided that the lock-up provision will apply to any shares of
common stock issued upon such exercise.
Notwithstanding the foregoing, if: (1) during the last
17 days of the
180-day
lock-up
period, we issue an earnings release or material news or a
material event relating to us occurs; or (2) prior to the
expiration of the
180-day
lock-up
period, we announce that we will release earnings results or
become aware that material news or a material event will occur
during the
16-day
period beginning on the last day of the
180-day
lock-up
period, then the restrictions imposed by this
lock-up
provision shall continue to apply until the expiration of
176
Table of Contents
the 18-day
period beginning on the issuance of the earnings release or the
occurrence of the material news or material event, as
applicable, unless the representatives waive, in writing, such
extension.
New York
Stock Exchange Listing
We expect the shares to be approved for listing on the NYSE
under the symbol “SYA.” In order to meet the
requirements for listing on that exchange, the underwriters have
undertaken to sell a minimum number of shares to a minimum
number of beneficial owners as required by that exchange. Before
this offering, there has been no public market for our common
stock. The initial public offering price will be determined
through negotiations among us, the Selling Stockholders and the
representatives. In addition to prevailing market conditions,
the factors to be considered in determining the initial public
offering price are as follows:
| • | the valuation multiples of publicly traded companies that the representatives believe to be comparable to us; | |
| • | our financial information; | |
| • | the history of, and the prospects for, our company and the industry in which we compete; | |
| • | an assessment of our management, its past and present operations, and the prospects for, and timing of, our future revenues; | |
| • | the present state of our development; and | |
| • | the above factors in relation to market values and various valuation measures of other companies engaged in activities similar to ours. |
An active trading market for the shares may not develop. It is
also possible that after this offering the shares will not trade
in the public market at or above the initial public offering
price.
The underwriters do not expect to sell more than 5% of the
shares in the aggregate to accounts over which they exercise
discretionary authority.
Price
Stabilization, Short Positions and Penalty Bids
Until the distribution of the shares is completed, SEC rules may
limit underwriters and selling group members from bidding for
and purchasing our common stock. However, the representatives
may engage in transactions that stabilize the price of the
common stock, such as bids or purchases to peg, fix or maintain
that price. If the representatives elect to engage in such
transactions, they may discontinue them at any time without
notice.
In connection with this offering, the underwriters may purchase
and sell our common stock in the open market. These transactions
may include short sales, purchases on the open market to cover
positions created by short sales and stabilizing transactions.
Short sales involve the sale by the underwriters of a greater
number of shares than they are required to purchase in the
offering. “Covered” short sales are sales made in an
amount not greater than the underwriters’ over-allotment
options described above. The underwriters may close out any
covered short position by either exercising their over-allotment
options or purchasing shares in the open market. In determining
the source of shares to close out the covered short position,
the underwriters will consider, among other things, the price of
shares available for purchase in the open market as compared to
the price at which they may purchase shares through the
over-allotment options. “Naked” short sales are sales
in excess of the over-allotment options. The underwriters must
close out any naked short position by purchasing shares in the
open market. A naked short position is more likely to be created
if the underwriters are concerned that there may be downward
pressure on the price of our common stock in the open market
after pricing that could adversely affect investors who purchase
in the offering. Stabilizing transactions consist of various
bids for or purchases of shares of common stock made by the
underwriters in the open market prior to the completion of this
offering.
177
Table of Contents
The underwriters may also impose a penalty bid. This occurs when
a particular underwriter repays to the underwriters a portion of
the underwriting discount received by it because the
representatives have repurchased shares sold by or for the
account of such underwriter in stabilizing or short covering
transactions.
Similar to other purchase transactions, the underwriters’
purchases to cover the syndicate short sales may have the effect
of raising or maintaining the market price of our common stock
or preventing or retarding a decline in the market price of our
common stock. As a result, the price of our common stock may be
higher than the price that might otherwise exist in the open
market. The underwriters may conduct these transactions on the
NYSE, in the over-the-counter market or otherwise.
Neither we nor any of the underwriters make any representation
or prediction as to the direction or magnitude of any effect
that the transactions described above may have on the price of
the common stock. In addition, neither we nor any of the
underwriters make any representation that the representatives
will engage in these transactions or that these transactions,
once commenced, will not be discontinued without notice.
Electronic
Offer, Sale and Distribution of Shares
In connection with this offering, certain of the underwriters,
their affiliates or securities dealers may distribute
prospectuses by electronic means, such as
e-mail. In
addition, the underwriters or their affiliates may facilitate
Internet distribution for this offering to certain of their
Internet subscription customers. In those cases, prospective
investors may view offering terms online and, depending upon the
particular underwriter, prospective investors may be allowed to
place orders online. The underwriters may allocate a limited
number of shares for sale to their online brokerage customers.
An electronic prospectus is available on the Internet web sites
of certain of the underwriters and their affiliates. Other than
the prospectus in electronic format, the information on the web
sites of the underwriters and their affiliates is not part of
this prospectus and should not be relied upon by investors.
Other
Relationships
Some of the underwriters and their affiliates have engaged in,
and may in the future engage in, investment banking and other
commercial banking and other dealings in the ordinary course of
business with us, our affiliates, and White Mountains Insurance
Group, Ltd. They have received, or may in the future receive,
customary fees and commissions for these transactions.
For example, J.P. Morgan Securities Inc. and Banc of
America Securities LLC (an affiliate of Merrill Lynch, Pierce,
Fenner & Smith Incorporated) were initial purchasers
in connection with the offering of our 6.125% senior notes
due 2016 and were initial purchasers in connection with the
offering of our Capital Efficient Notes due 2067. JPMorgan Chase
Bank, N.A., an affiliate of J.P. Morgan Securities Inc.,
was involved in the financing of the Acquisition. JPMorgan Chase
Bank, N.A., Merrill Lynch Bank USA (an affiliate of Merrill
Lynch, Pierce, Fenner & Smith Incorporated), an
affiliate of Goldman, Sachs & Co. and Bank of America,
N.A., an affiliate of Merrill Lynch, Pierce, Fenner &
Smith Incorporated, are lenders under our revolving credit
facility. Under such facility, Bank of America, N.A. also serves
as administrative agent, swing line lender and issuing lender,
Banc of America Securities LLC serves as sole lead arranger and
sole book manager and JPMorgan Chase Bank, N.A. serves as
syndication agent. We are party to an arm’s length
distribution relationship with Chase Insurance Agency, Inc. (an
affiliate of J.P. Morgan Securities Inc.) in connection
with the sale of our immediate annuity products. Howard L.
Clark, Jr., Vice Chair of Barclays Capital Inc., is a
director of White Mountains Insurance Group, Ltd.
Notice to
Prospective Investors in the EEA
In relation to each Member State of the European Economic Area,
or EEA, which has implemented the Prospectus Directive (each, a
“Relevant Member State”), an offer to the public of
any shares which are the subject of the offering contemplated by
this prospectus may not be made in that Relevant Member State,
except that an offer to the public in that Relevant Member State
of any shares may be made at any time under
178
Table of Contents
the following exemptions under the Prospectus Directive, if they
have been implemented in that Relevant Member State:
| (a) | to legal entities which are authorized or regulated to operate in the financial markets or, if not so authorized or regulated, whose corporate purpose is solely to invest in securities; |
| (b) | to any legal entity which has two or more of (1) an average of at least 250 employees during the last financial year, (2) a total balance sheet of more than €43,000,000 and (3) an annual net turnover of more than €50,000,000, as shown in its last annual or consolidated accounts; |
| (c) | by the underwriters to fewer than 100 natural or legal persons (other than “qualified investors” as defined in the Prospectus Directive) subject to obtaining the prior consent of the representatives for any such offer; or |
| (d) | in any other circumstances falling within Article 3(2) of the Prospectus Directive; |
provided that no such offer of shares shall result in a
requirement for the publication by us or any representative of a
prospectus pursuant to Article 3 of the Prospectus
Directive.
Any person making or intending to make any offer of shares
within the EEA should only do so in circumstances in which no
obligation arises for us or any of the underwriters to produce a
prospectus for such offer. Neither we nor the underwriters have
authorized, nor do they authorize, the making of any offer of
shares through any financial intermediary, other than offers
made by the underwriters which constitute the final offering of
shares contemplated in this prospectus.
For the purposes of this provision, and the representation
below, the expression an “offer to the public” in
relation to any shares in any Relevant Member State means the
communication in any form and by any means of sufficient
information on the terms of the offer and any shares to be
offered so as to enable an investor to decide to purchase any
shares, as the same may be varied in that Relevant Member State
by any measure implementing the Prospectus Directive in that
Relevant Member State and the expression “Prospectus
Directive” means Directive 2003/71/EC and includes any
relevant implementing measure in each Relevant Member State.
Each person in a Relevant Member State who receives any
communication in respect of, or who acquires any shares under,
the offer of shares contemplated by this prospectus will be
deemed to have represented, warranted and agreed to and with us
and each underwriter that:
| (a) | it is a “qualified investor” within the meaning of the law in that Relevant Member State implementing Article 2(1)(e) of the Prospectus Directive; and |
| (b) | in the case of any shares acquired by it as a financial intermediary, as that term is used in Article 3(2) of the Prospectus Directive, (i) the shares acquired by it in the offering have not been acquired on behalf of, nor have they been acquired with a view to their offer or resale to, persons in any Relevant Member State other than “qualified investors” (as defined in the Prospectus Directive), or in circumstances in which the prior consent of the representatives has been given to the offer or resale or (ii) where shares have been acquired by it on behalf of persons in any Relevant Member State other than qualified investors, the offer of those shares to it is not treated under the Prospectus Directive as having been made to such persons. |
Notice to
Prospective Investors in Switzerland
This document, as well as any other material relating to the
shares which are the subject of the offering contemplated by
this prospectus, do not constitute an issue prospectus pursuant
to Article 652a of the Swiss Code of Obligations. The
shares will not be listed on the SWX Swiss Exchange and,
therefore, the documents relating to the shares, including, but
not limited to, this document, do not claim to comply with the
disclosure standards of the listing rules of SWX Swiss Exchange
and corresponding prospectus schemes annexed to the listing
rules of the SWX Swiss Exchange. The shares are being offered in
Switzerland by way of a private placement (i.e., to a small
number of selected investors only), without any public offer and
only to
179
Table of Contents
investors who do not purchase the shares with the intention to
distribute them to the public. The investors will be
individually approached by us from time to time. This document,
as well as any other material relating to the shares, is
personal and confidential and does not constitute an offer to
any other person. This document may only be used by those
investors to whom it has been handed out in connection with the
offering described herein and may neither directly nor
indirectly be distributed or made available to other persons
without our express consent. It may not be used in connection
with any other offer and shall in particular not be copied
and/or
distributed to the public in (or from) Switzerland.
Notice to
Prospective Investors in the Dubai International Financial
Centre
This document relates to an exempt offer in accordance with the
Offered Securities Rules of the Dubai Financial Services
Authority. This document is intended for distribution only to
persons of a type specified in those rules. It must not be
delivered to, or relied on by, any other person. The Dubai
Financial Services Authority has no responsibility for reviewing
or verifying any documents in connection with exempt offers. The
Dubai Financial Services Authority has not approved this
document nor taken steps to verify the information set out in
it, and has no responsibility for it. The shares which are the
subject of the offering contemplated by this prospectus may be
illiquid
and/or
subject to restrictions on their resale. Prospective purchasers
of the shares offered should conduct their own due diligence on
the shares. If you do not understand the contents of this
document you should consult an authorised financial adviser.
Notice to
Prospective Investors in Hong Kong
This prospectus has not been approved by or registered with the
Securities and Futures Commission of Hong Kong or the Registrar
of Companies of Hong Kong. The shares will not be offered or
sold in Hong Kong other than (a) to “professional
investors” as defined in the Securities and Futures
Ordinance (Cap. 571) of Hong Kong and any rules made under
that Ordinance or (b) in other circumstances which do not
result in the document being a “prospectus” as defined
in the Companies Ordinance (Cap. 32) of Hong Kong or which
do not constitute an offer to the public within the meaning of
that Ordinance. No advertisement, invitation or document
relating to the shares which is directed at, or the contents of
which are likely to be accessed or read by, the public of Hong
Kong (except if permitted to do so under the securities laws of
Hong Kong) has been issued or will be issued in Hong Kong or
elsewhere other than with respect to shares which are or are
intended to be disposed of only to persons outside Hong Kong or
only to “professional investors” as defined in the
Securities and Futures Ordinance of Hong Kong and any rules made
under that Ordinance.
Notice to
Prospective Investors in Singapore
This prospectus has not been registered as a prospectus with the
Monetary Authority of Singapore. Accordingly, this prospectus
and any other document or material in connection with the offer
or sale, or invitation for subscription or purchase, of the
shares may not be circulated or distributed, nor may the shares
be offered or sold, or be made the subject of an invitation for
subscription or purchase, whether directly or indirectly, to
persons in Singapore other than (i) to an institutional
investor under Section 274 of the Securities and Futures
Act (Chapter 289) (the “SFA”), (ii) to a
relevant person, or any person pursuant to Section 275(1A),
and in accordance with the conditions, specified in
Section 275 of the SFA or (iii) otherwise pursuant to,
and in accordance with the conditions of, any other applicable
provision of the SFA. Where the shares are subscribed or
purchased under Section 275 by a relevant person which is:
(a) a corporation (which is not an accredited investor) the
sole business of which is to hold investments and the entire
share capital of which is owned by one or more individuals, each
of whom is an accredited investor or (b) a trust (where the
trustee is not an accredited investor) whose sole purpose is to
hold investments and each beneficiary is an accredited investor,
then shares, debentures and units of shares and debentures of
that corporation or the beneficiaries’ rights and interest
in that trust shall not be transferable for six months
after that corporation or that trust has acquired the shares
under Section 275 except: (i) to an institutional
investor under Section 274 of the SFA or to a relevant
person, or any person pursuant to Section 275(1A), and in
accordance with the conditions specified in Section 275 of
the SFA, (ii) where no consideration is given for the
transfer or (iii) by operation of law.
180
Table of Contents
Notice to
Prospective Investors in Japan
The shares have not been and will not be registered under the
Financial Instruments and Exchange Law of Japan (Law No. 25
of 1948, as amended) and, accordingly, will not be offered or
sold, directly or indirectly, in Japan, or for the benefit of
any Japanese Person or to others for re-offering or resale,
directly or indirectly, in Japan or to any Japanese Person,
except in compliance with all applicable laws, regulations and
ministerial guidelines promulgated by relevant Japanese
governmental or regulatory authorities in effect at the relevant
time. For the purposes of this paragraph, “Japanese
Person” shall mean any person resident in Japan, including
any corporation or other entity organized under the laws of
Japan.
LEGAL
MATTERS
The validity of our common stock offered hereby will be passed
upon for us by Cravath, Swaine & Moore LLP, New York,
New York. The underwriters are being represented in connection
with this offering by Simpson Thacher & Bartlett LLP,
New York, New York. An investment vehicle comprised of several
partners of Simpson Thacher & Bartlett LLP, members of
their families, related persons and others owns interests
representing less than 1% of the capital commitments of funds
affiliated with Vestar that hold an interest in Symetra
Financial Corporation.
EXPERTS
The consolidated financial statements and schedules of Symetra
Financial Corporation at December 31, 2008 and 2007, and
for each of the three years in the three-year period ended
December 31, 2008, appearing in this prospectus and
registration statement have been audited by Ernst &
Young LLP, independent registered public accounting firm, as set
forth in their report thereon appearing elsewhere herein, and
are included in reliance upon such report given on the authority
of such firm as experts in accounting and auditing.
WHERE YOU
CAN FIND MORE INFORMATION
We have filed with the SEC a registration statement on
Form S-1
under the Securities Act of 1933, as amended, with respect to
the common stock we propose to sell in this offering. This
prospectus, which constitutes part of the registration
statement, does not contain all of the information set forth in
the registration statement. For further information about us and
the common stock we propose to sell in this offering, we refer
you to the registration statement and the exhibits and schedules
filed as a part of the registration statement. Statements
contained in this prospectus as to the contents of any contract
or other document filed as an exhibit to the registration
statement are not necessarily complete. If a contract or
document has been filed as an exhibit to the registration
statement, we refer you to the copy of the contract or document
that has been filed. The registration statement may be inspected
without charge at the principal office of the SEC in
Washington, D.C. and copies of all or any part of the
registration statement may be inspected and copied at the public
reference facilities maintained by the SEC at
100 F Street, N.E., Washington, D.C. 20549.
Copies of such material can also be obtained at prescribed rates
by mail from the Public Reference Section of the SEC at
100 F Street, N.E., Washington, D.C. 20549. The
SEC’s toll-free number is
1-800-SEC-0330.
In addition, the SEC maintains a website
(http://www.sec.gov)
that contains reports, proxy and information statements and
other information regarding registrants that file electronically
with the SEC. Prior to this offering, we were not required to
file reports with the SEC.
Upon completion of this offering, we will become subject to the
information and periodic reporting requirements of the Exchange
Act. The periodic reports and other information that we file
with the SEC will be available for inspection and copying at the
SEC’s public reference facilities and on the website of the
SEC referred to above.
181
INDEX TO
CONSOLIDATED FINANCIAL STATEMENTS
| Page | ||||
|
Audited Consolidated Financial Statements of Symetra
Financial Corporation
|
||||
| F-2 | ||||
| F-3 | ||||
| F-4 | ||||
| F-5 | ||||
| F-6 | ||||
| F-7 | ||||
|
Unaudited Interim Consolidated Financial Statements of
Symetra Financial Corporation
|
||||
| F-45 | ||||
| F-46 | ||||
| F-47 | ||||
| F-48 | ||||
| F-49 | ||||
F-1
Table of Contents
REPORT OF
INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
The Board of Directors and Stockholders
Symetra Financial Corporation
We have audited the accompanying consolidated balance sheets of
Symetra Financial Corporation (the Company) as of
December 31, 2008 and 2007, and the related consolidated
statements of income, changes in stockholders’ equity, and
cash flows for each of the three years in the period ended
December 31, 2008. The financial statements are the
responsibility of the Company’s management. Our
responsibility is to express an opinion on these financial
statements based on our audits.
We conducted our audits in accordance with the standards of the
Public Company Accounting Oversight Board (United States). Those
standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are
free of material misstatement. We were not engaged to perform an
audit of the Company’s internal control over financial
reporting. Our audits included consideration of internal control
over financial reporting as a basis for designing audit
procedures that are appropriate in the circumstances, but not
for the purpose of expressing an opinion on the effectiveness of
the Company’s internal control over financial reporting.
Accordingly, we express no such opinion. An audit also includes
examining, on a test basis, evidence supporting the amounts and
disclosures in the financial statements, assessing the
accounting principles used and significant estimates made by
management, and evaluating the overall financial presentation.
We believe that our audits provide a reasonable basis for our
opinion.
In our opinion, the financial statements referred to above
present fairly, in all material respects, the consolidated
financial position of Symetra Financial Corporation at
December 31, 2008 and 2007, and the consolidated results of
its operations and its cash flows for each of the three years in
the period ended December 31, 2008, in conformity with U.S.
generally accepted accounting principles.
As discussed in Note 7 to the financial statements, in 2008
the Company changed its method of accounting for certain
marketable equity securities, hedge funds and private equity
funds.
/s/ Ernst & Young LLP
Seattle, Washington
March 6, 2009
F-2
Table of Contents
CONSOLIDATED
BALANCE SHEETS
| December 31, | ||||||||
| 2008 | 2007 | |||||||
| (In millions, except share and per share data) | ||||||||
|
ASSETS
|
||||||||
|
Investments:
|
||||||||
|
Available-for-sale
securities:
|
||||||||
|
Fixed maturities, at fair value (cost: $16,528.4 and
$15,644.2, respectively)
|
$ | 14,887.6 | $ | 15,599.9 | ||||
|
Marketable equity securities, at fair value (cost: $52.5
and $174.7, respectively)
|
38.1 | 200.8 | ||||||
|
Trading securities:
|
||||||||
|
Marketable equity securities, trading, at fair value (cost:
$152.1 and $0, respectively)
|
106.3 | — | ||||||
|
Mortgage loans, net
|
988.7 | 845.5 | ||||||
|
Policy loans
|
75.2 | 77.2 | ||||||
|
Short-term investments
|
9.4 | 10.9 | ||||||
|
Investments in limited partnerships (includes $56.3 and
$70.3 measured at fair value, respectively)
|
138.3 | 158.8 | ||||||
|
Other invested assets
|
8.9 | 11.9 | ||||||
|
Total investments
|
16,252.5 | 16,905.0 | ||||||
|
Cash and cash equivalents
|
468.0 | 253.9 | ||||||
|
Accrued investment income
|
206.3 | 194.5 | ||||||
|
Accounts receivable and other receivables
|
61.7 | 57.4 | ||||||
|
Reinsurance recoverables
|
264.2 | 253.9 | ||||||
|
Deferred policy acquisition costs
|
247.5 | 132.9 | ||||||
|
Goodwill
|
24.3 | 22.3 | ||||||
|
Current income tax recoverable
|
21.1 | 4.5 | ||||||
|
Deferred income tax assets, net
|
785.8 | 203.1 | ||||||
|
Property, equipment, and leasehold improvements, net
|
18.9 | 23.3 | ||||||
|
Other assets
|
57.4 | 44.2 | ||||||
|
Securities lending collateral
|
105.7 | 283.3 | ||||||
|
Separate account assets
|
716.2 | 1,181.9 | ||||||
|
Total assets
|
$ | 19,229.6 | $ | 19,560.2 | ||||
| LIABILITIES AND STOCKHOLDERS’ EQUITY | ||||||||
|
Funds held under deposit contracts
|
$ | 16,810.4 | $ | 15,562.0 | ||||
|
Future policy benefits
|
392.1 | 384.9 | ||||||
|
Policy and contract claims
|
133.1 | 110.9 | ||||||
|
Unearned premiums
|
11.9 | 11.5 | ||||||
|
Other policyholders’ funds
|
117.3 | 56.8 | ||||||
|
Notes payable
|
448.8 | 448.6 | ||||||
|
Other liabilities
|
207.9 | 235.2 | ||||||
|
Securities lending payable
|
105.7 | 283.3 | ||||||
|
Separate account liabilities
|
716.2 | 1,181.9 | ||||||
|
Total liabilities
|
18,943.4 | 18,275.1 | ||||||
|
Commitments and contingencies (Note 17)
|
||||||||
|
Preferred stock, $0.01 par value; 10,000,000 shares
authorized; none issued
|
— | — | ||||||
|
Common stock, $0.01 par value; 750,000,000 shares
authorized; 92,646,295 shares issued and outstanding as of
December 31, 2008 and 2007
|
0.9 | 0.9 | ||||||
|
Additional paid-in capital
|
1,165.5 | 1,165.5 | ||||||
|
Retained earnings
|
172.4 | 131.2 | ||||||
|
Accumulated other comprehensive loss, net of taxes
|
(1,052.6 | ) | (12.5 | ) | ||||
|
Total stockholders’ equity
|
286.2 | 1,285.1 | ||||||
|
Total liabilities and stockholders’ equity
|
$ | 19,229.6 | $ | 19,560.2 | ||||
See accompanying notes.
F-3
Table of Contents
CONSOLIDATED
STATEMENTS OF INCOME
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
| (In millions, except per share data) | ||||||||||||
|
Revenues:
|
||||||||||||
|
Premiums
|
$ | 584.8 | $ | 530.5 | $ | 525.7 | ||||||
|
Net investment income
|
956.5 | 973.6 | 984.9 | |||||||||
|
Other revenues
|
67.8 | 68.7 | 56.1 | |||||||||
|
Net realized investment gains (losses):
|
||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||
|
Less: portion of losses recognized in other comprehensive income
(loss)
|
— | — | — | |||||||||
|
Net impairment losses recognized in earnings
|
(86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||
|
Other net realized investment gains (losses)
|
(71.6 | ) | 33.0 | 27.4 | ||||||||
|
Total net realized investment gains (losses)
|
(158.0 | ) | 16.8 | 1.7 | ||||||||
|
Total revenues
|
1,451.1 | 1,589.6 | 1,568.4 | |||||||||
|
Benefits and expenses:
|
||||||||||||
|
Policyholder benefits and claims
|
348.5 | 267.1 | 264.3 | |||||||||
|
Interest credited
|
766.1 | 752.3 | 765.9 | |||||||||
|
Other underwriting and operating expenses
|
265.8 | 281.9 | 260.5 | |||||||||
|
Interest expense
|
31.9 | 21.5 | 19.1 | |||||||||
|
Amortization of deferred policy acquisition costs
|
25.8 | 18.0 | 14.6 | |||||||||
|
Total benefits and expenses
|
1,438.1 | 1,340.8 | 1,324.4 | |||||||||
|
Income from operations before income taxes
|
13.0 | 248.8 | 244.0 | |||||||||
|
Provision (benefit) for income taxes:
|
||||||||||||
|
Current
|
23.8 | 62.8 | 92.4 | |||||||||
|
Deferred
|
(32.9 | ) | 18.7 | (7.9 | ) | |||||||
|
Total provision (benefit) for income taxes
|
(9.1 | ) | 81.5 | 84.5 | ||||||||
|
Net income
|
$ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||
|
Net income per common share:
|
||||||||||||
|
Basic
|
$ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||
|
Diluted
|
$ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||
|
Weighted-average number of common shares outstanding:
|
||||||||||||
|
Basic
|
111.622 | 111.622 | 111.622 | |||||||||
|
Diluted
|
111.622 | 111.622 | 111.622 | |||||||||
|
Cash dividends declared per common share
|
$ | — | $ | 1.79 | $ | 0.90 | ||||||
See accompanying notes.
F-4
Table of Contents
CONSOLIDATED
STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY
|
Accumulated |
||||||||||||||||||||
|
Additional |
Other |
Total |
||||||||||||||||||
|
Common |
Paid-in |
Retained |
Comprehensive |
Stockholders’ |
||||||||||||||||
| Stock | Capital | Earnings | Income (Loss) | Equity | ||||||||||||||||
| (In millions) | ||||||||||||||||||||
|
Balances at January 1, 2006
|
$ | 0.9 | $ | 1,165.5 | $ | 101.9 | $ | 136.6 | $ | 1,404.9 | ||||||||||
|
Comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net income
|
— | — | 159.5 | — | 159.5 | |||||||||||||||
|
Other comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net unrealized losses on investment securities (net of taxes:
$(75.4))
|
— | — | — | (140.0 | ) | (140.0 | ) | |||||||||||||
|
Derivatives qualifying as cash flow hedges (net of taxes: $1.6)
|
— | — | — | 2.9 | 2.9 | |||||||||||||||
|
Total comprehensive income, net of taxes
|
22.4 | |||||||||||||||||||
|
Dividend distributions
|
— | — | (100.0 | ) | — | (100.0 | ) | |||||||||||||
|
Balances at December 31, 2006
|
$ | 0.9 | $ | 1,165.5 | $ | 161.4 | $ | (0.5 | ) | $ | 1,327.3 | |||||||||
|
Balances at January 1, 2007
|
$ | 0.9 | $ | 1,165.5 | $ | 161.4 | $ | (0.5 | ) | $ | 1,327.3 | |||||||||
|
Cumulative effect adjustment — new accounting guidance
(net of taxes: $(1.3))
|
— | — | 2.5 | (2.5 | ) | — | ||||||||||||||
|
Comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net income
|
— | — | 167.3 | — | 167.3 | |||||||||||||||
|
Other comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net unrealized losses on investment securities (net of taxes:
$(2.5))
|
— | — | — | (4.6 | ) | (4.6 | ) | |||||||||||||
|
Derivatives qualifying as cash flow hedges (net of taxes: $(2.6))
|
— | — | — | (4.9 | ) | (4.9 | ) | |||||||||||||
|
Total comprehensive income, net of taxes
|
157.8 | |||||||||||||||||||
|
Dividend distributions
|
— | — | (200.0 | ) | — | (200.0 | ) | |||||||||||||
|
Balances at December 31, 2007
|
$ | 0.9 | $ | 1,165.5 | $ | 131.2 | $ | (12.5 | ) | $ | 1,285.1 | |||||||||
|
Balances at January 1, 2008
|
$ | 0.9 | $ | 1,165.5 | $ | 131.2 | $ | (12.5 | ) | $ | 1,285.1 | |||||||||
|
Cumulative effect adjustment — new accounting guidance
(net of taxes: $(10.3))
|
— | — | 19.1 | (19.1 | ) | — | ||||||||||||||
|
Comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net income
|
— | — | 22.1 | — | 22.1 | |||||||||||||||
|
Other comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net unrealized losses on investment securities (net of taxes:
$(549.8))
|
— | — | — | (1,021.0 | ) | (1,021.0 | ) | |||||||||||||
|
Total comprehensive loss, net of taxes
|
(998.9 | ) | ||||||||||||||||||
|
Balances at December 31, 2008
|
$ | 0.9 | $ | 1,165.5 | $ | 172.4 | $ | (1,052.6 | ) | $ | 286.2 | |||||||||
See accompanying notes.
F-5
Table of Contents
CONSOLIDATED
STATEMENTS OF CASH FLOWS
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
| (In millions) | ||||||||||||
|
Cash flows from operating activities
|
||||||||||||
|
Net income
|
$ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||
|
Adjustments to reconcile net income to net cash provided by
operating activities:
|
||||||||||||
|
Net realized investment (gains) and losses
|
158.0 | (16.8 | ) | (1.7 | ) | |||||||
|
Accretion of fixed maturity investments and mortgage loans
|
36.4 | 58.3 | 72.4 | |||||||||
|
Accrued interest on bonds
|
(33.4 | ) | (38.5 | ) | (43.4 | ) | ||||||
|
Amortization and depreciation
|
14.6 | 13.6 | 12.0 | |||||||||
|
Deferred income tax provision (benefit)
|
(32.9 | ) | 18.7 | (7.9 | ) | |||||||
|
Interest credited on deposit contracts
|
766.1 | 752.3 | 765.9 | |||||||||
|
Mortality and expense charges and administrative fees
|
(96.7 | ) | (94.1 | ) | (91.2 | ) | ||||||
|
Changes in:
|
||||||||||||
|
Accrued investment income
|
(11.8 | ) | 12.2 | 7.2 | ||||||||
|
Deferred policy acquisition costs
|
(89.6 | ) | (42.3 | ) | (39.1 | ) | ||||||
|
Other receivables
|
(13.7 | ) | 17.2 | (28.9 | ) | |||||||
|
Future policy benefits
|
7.2 | 8.5 | 4.9 | |||||||||
|
Policy and contract claims
|
22.2 | (8.6 | ) | (16.1 | ) | |||||||
|
Accrued income taxes
|
(16.6 | ) | (7.1 | ) | 28.8 | |||||||
|
Other assets and liabilities
|
1.2 | (24.1 | ) | (29.0 | ) | |||||||
|
Other, net
|
(0.1 | ) | (2.8 | ) | 1.2 | |||||||
|
Total adjustments
|
710.9 | 646.5 | 635.1 | |||||||||
|
Net cash provided by operating activities
|
733.0 | 813.8 | 794.6 | |||||||||
|
Cash flows from investing activities
|
||||||||||||
|
Purchases of:
|
||||||||||||
|
Fixed maturities and marketable equity securities
|
(2,286.7 | ) | (2,646.3 | ) | (1,759.2 | ) | ||||||
|
Other invested assets and investments in limited partnerships
|
(33.5 | ) | (62.6 | ) | (12.5 | ) | ||||||
|
Issuances of mortgage loans
|
(224.5 | ) | (150.0 | ) | (122.0 | ) | ||||||
|
Issuances of policy loans
|
(16.2 | ) | (17.8 | ) | (19.6 | ) | ||||||
|
Maturities, calls, paydowns, and other
|
922.0 | 974.8 | 912.8 | |||||||||
|
Securities lending collateral returned, net
|
174.4 | 159.9 | 151.0 | |||||||||
|
Acquisitions, net of cash received
|
(9.2 | ) | (22.0 | ) | — | |||||||
|
Sales of:
|
||||||||||||
|
Fixed maturities and marketable equity securities
|
371.8 | 2,123.8 | 1,676.6 | |||||||||
|
Other invested assets and investments in limited partnerships
|
29.6 | 13.2 | 6.8 | |||||||||
|
Repayments of mortgage loans
|
80.1 | 94.8 | 99.1 | |||||||||
|
Repayments of policy loans
|
17.0 | 18.7 | 20.7 | |||||||||
|
Net (increase) decrease in short-term investments
|
1.5 | 38.0 | (41.5 | ) | ||||||||
|
Purchases of property, equipment, and leasehold improvements
|
(2.0 | ) | (2.2 | ) | (3.2 | ) | ||||||
|
Other, net
|
(1.1 | ) | — | (0.1 | ) | |||||||
|
Net cash provided by (used in) investing activities
|
(976.8 | ) | 522.3 | 908.9 | ||||||||
|
Cash flows from financing activities
|
||||||||||||
|
Policyholder account balances:
|
||||||||||||
|
Deposits
|
$ | 1,970.8 | $ | 820.0 | $ | 660.5 | ||||||
|
Withdrawals
|
(1,322.0 | ) | (1,884.3 | ) | (2,016.0 | ) | ||||||
|
Securities lending collateral paid, net
|
(174.4 | ) | (159.9 | ) | (151.0 | ) | ||||||
|
Repayment of notes payable
|
— | — | (300.0 | ) | ||||||||
|
Proceeds from notes payable
|
— | 149.8 | 298.7 | |||||||||
|
Dividend distributions
|
— | (200.0 | ) | (100.0 | ) | |||||||
|
Other, net
|
(16.5 | ) | (61.0 | ) | 46.5 | |||||||
|
Net cash provided by (used in) financing activities
|
457.9 | (1,335.4 | ) | (1,561.3 | ) | |||||||
|
Net increase in cash and cash equivalents
|
214.1 | 0.7 | 142.2 | |||||||||
|
Cash and cash equivalents at beginning of period
|
253.9 | 253.2 | 111.0 | |||||||||
|
Cash and cash equivalents at end of period
|
$ | 468.0 | $ | 253.9 | $ | 253.2 | ||||||
|
Supplemental disclosures of cash flow information
|
||||||||||||
|
Net cash paid during the year for:
|
||||||||||||
|
Interest
|
$ | 31.3 | $ | 18.5 | $ | 17.8 | ||||||
|
Income taxes
|
40.4 | 69.6 | 62.8 | |||||||||
|
Non-cash transactions during the year:
|
||||||||||||
|
Investments in limited partnerships and capital obligations
incurred
|
4.2 | 20.0 | 19.9 | |||||||||
See accompanying notes.
F-6
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL STATEMENTS
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 1. | Organization and Description of Business |
Symetra Financial Corporation is a Delaware corporation
privately owned by an investor group led by White Mountains
Insurance Group, Ltd. and Berkshire Hathaway Inc. The
accompanying financial statements include on a consolidated
basis the accounts of Symetra Financial Corporation and its
subsidiaries, which are collectively referred to as
“Symetra Financial” or “the Company.”
The Company’s subsidiaries offer group and individual
insurance products and retirement products, including annuities
marketed through professional agents and distributors in all
states and the District of Columbia. The Company’s
principal products include medical stop-loss insurance, fixed
and variable deferred annuities, single premium immediate
annuities and individual life insurance.
The Company’s primary operating subsidiaries and insurance
subsidiaries are as follows:
| • | Symetra Life Insurance Company | |
| • | First Symetra National Life Insurance Company of New York | |
| • | Symetra National Life Insurance Company | |
| • | Symetra Securities, Inc. | |
| • | Symetra Investment Services, Inc. | |
| • | Symetra Assigned Benefits Service Company | |
| • | Clearscape Funding Corporation | |
| • | Medical Risk Managers Holdings, Inc. (MRM) |
Common
and Preferred Stock (in millions, except par value and share
amounts)
The Company has 750,000,000 authorized shares of common stock,
$0.01 par value per share, and 10,000,000 authorized shares
of preferred stock, $0.01 par value per share. The
Company’s Board of Directors has the authority to designate
the preferred stock into series and to designate the voting
powers, preferences and other rights of the shares of each
series without further stockholder approval. In 2004, the
Company issued warrants to its two lead investors. The warrants
remained outstanding as of December 31, 2008, and are
exercisable at any time until August 2, 2014, for
18,975,744 shares of common stock in the aggregate at an
exercise price of $11.49 per share.
On October 26, 2007, the Company executed a 7.7-for-1 stock
dividend (substantially equivalent to an 8.7-for-1 stock split)
that increased the shares of common stock outstanding from
10,649,000 to 92,646,295, and the shares subject to outstanding
warrants from 2,181,120 to 18,975,744. The stock split, effected
in the form of a dividend, has been reflected retroactively in
these financial statements for all periods presented.
| 2. | Summary of Significant Accounting Policies |
Basis
of Presentation and Use of Estimates
The consolidated financial statements have been prepared in
conformity with U.S. generally accepted accounting
principles (GAAP). The preparation of financial statements in
conformity with GAAP requires the Company to make estimates and
assumptions that may affect the amounts reported in the
consolidated financial statements and accompanying notes.
The most significant estimates include those used to determine
the following: valuation of investments; the identification of
other-than-temporary
impairments of investments; the balance, recoverability and
amortization of deferred policy acquisition costs (DAC); the
liabilities for funds held under deposit contracts, future
policy benefits, and policy and contract claims; and income
taxes. The recorded amounts
F-7
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
reflect management’s best estimates, though actual results
could differ from those estimates. Management believes the
amounts provided are appropriate.
The consolidated financial statements include the accounts of
Symetra Financial Corporation and its subsidiaries that are
wholly owned, directly or indirectly. All significant
intercompany transactions and balances have been eliminated.
Recognition
of Insurance Revenue and Related Benefits
Premiums from group life and health insurance products are
recognized as revenue when earned over the life of the policy.
The Company reports a liability for the portion of premiums
unearned on the consolidated balance sheets. Benefit claims are
charged to operations as incurred. These policies are
short-duration contracts.
Traditional individual life insurance products, primarily term
and whole life insurance products, are long-duration contracts
consisting principally of products with fixed and guaranteed
premiums and benefits. Premiums from these products are
recognized as revenue when due. Benefits and expenses are
associated with earned premiums to result in the recognition of
profits over the life of the policy. This association is
accomplished by the provision for future policy benefits and the
deferral and amortization of policy acquisition costs.
Deposits related to universal life-type, limited payment-type
and investment-type products are credited to policyholder
account balances and reflected as liabilities rather than as
premium income when received. Revenues from these contracts
consist of investment income on the policyholders’ fund
balances and amounts assessed during the period against
policyholders’ account balances for cost of insurance
charges, policy administration charges, and surrender charges.
The Company includes these cost of insurance charges in
premiums. Policy administration charges and surrender charges
are included in other revenues in the consolidated statements of
income. Amounts that are charged to operations include interest
credited and benefit claims incurred in excess of related
policyholder account balances.
Variable product fees are charged to variable annuity and
variable life policyholders’ accounts based upon the daily
net assets of the policyholders’ account values and are
recognized as other revenues when charged. Mortality and expense
charges, policy administration charges, and surrender charges
are included in other revenues in the consolidated statements of
income.
Investments
Available-for-Sale
Securities
The Company classifies its investments in fixed maturities and
certain marketable equity securities as
available-for-sale
securities and carries them at fair value. Fixed maturities
include bonds, mortgage-backed securities and redeemable
preferred stock. Marketable equity securities primarily include
nonredeemable preferred stock, which consist of investments in
publicly traded companies and certain mutual funds.
The Company reports net unrealized investment gains (losses)
related to its
available-for-sale
securities in accumulated other comprehensive income (loss) in
stockholders’ equity, net of related DAC and deferred
income taxes.
The Company reports interest and dividends earned in net
investment income. When the collectibility of interest income
for fixed maturities is considered doubtful, any accrued but
uncollectible interest is reversed against investment income in
the current period. The Company then places the securities on
nonaccrual status, and they are not restored to accrual status
until all delinquent interest and principal are paid. For
mortgage-backed securities, the Company recognizes income using
a constant effective yield based on anticipated prepayments and
the estimated economic life of the securities. Quarterly, the
Company compares actual prepayments to anticipated prepayments
and recalculates the effective yield to reflect actual payments
to date plus anticipated future payments. The Company includes
any resulting adjustment in net investment income.
F-8
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Trading
Securities
On January 1, 2008, the Company adopted new accounting
guidance that allowed the Company to elect fair value accounting
for its investments in common stock. Prior to January 1,
2008 these investments were accounted for as available-for-sale
securities. As a result, the impact of changes in the fair value
of the Company’s trading portfolio is recorded in net
realized investment gains (losses) in the consolidated
statements of income.
Investment
Valuation
The Company uses quoted market prices or public market
information to determine the fair value of its investments when
such information is available. When such information is not
available, as in the case of securities that are not publicly
traded, the Company uses other valuation techniques. These
techniques include evaluating discounted cash flows, identifying
comparable securities with quoted market prices, and using
internally prepared valuations based on certain modeling and
pricing methods. The Company’s investment portfolio at
December 31, 2008 and 2007 included $632.2 and $656.5,
respectively, of fixed maturities and $0 and $21.1,
respectively, of marketable equity securities that were not
publicly traded, and values for these securities were determined
using these other valuation techniques. See Note 7 for
additional disclosures about fair value measurements.
The cost of securities sold is determined by the
specific-identification method.
Other-Than-Temporary
Impairments
Investments are considered to be impaired when a decline in fair
value is judged to be
other-than-temporary.
The Company’s review of investment securities includes both
quantitative and qualitative criteria. Quantitative criteria
include the length of time and amount that each security is in
an unrealized loss position and, for fixed maturities, whether
the issuer is in compliance with the terms and covenants of the
security.
The Company’s review of its fixed maturities and marketable
equity securities (non-trading) for impairments includes an
analysis of the total gross unrealized losses by three
categories of securities: (i) securities where the
estimated fair value has declined and remained below cost or
amortized cost by less than 20%, (ii) securities where the
estimated fair value has declined and remained below cost or
amortized cost by 20% or more for less than six months and
(iii) securities where the estimated fair value has
declined and remained below cost or amortized cost by 20% or
more for six months or longer. While all securities are
monitored for impairment, the Company’s experience
indicates that the first category does not represent a
significant risk of impairment and, often, fair values recover
over time as the factors that caused the declines improve. The
Company performs a qualitative analysis by issuer to identify
securities in category (i) that should be further evaluated for
OTTI.
If the value of any of the Company’s investments falls into
the second or third category, the Company analyzes the decrease
to determine whether it is an
other-than-temporary
decline in value. To make this determination for each security,
the Company considers:
| • | How long and by how much the fair value has been below its cost or amortized cost. | |
| • | The financial condition and near-term prospects of the issuer of the security, including any specific events that may affect its operations or earnings potential. | |
| • | The Company’s intent and ability to hold the security long enough for it to recover its value, considering any long-range plans that may affect the Company’s ability to hold securities. |
F-9
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| • | Any downgrades of the security by a rating agency. | |
| • | Any reduction or elimination of dividends or nonpayment of scheduled interest payments. |
Based on the analysis, the Company makes a judgment as to
whether the loss is
other-than-temporary.
If the loss is
other-than-temporary,
the Company records an impairment charge within net realized
investment gains (losses) in its consolidated statements of
income in the period that the Company makes the determination.
In addition, any impaired investment where the Company does not
have the intent and ability to hold the security long enough for
it to recover its value is recorded as an
other-than-temporary
impairment.
Mortgage
Loans
The Company carries mortgage loans at outstanding principal
balances, less a valuation allowance. The allowance for losses
on mortgage loans provides for the risk of credit losses
inherent in the lending process. The allowance includes a
portfolio reserve for probable incurred but not specifically
identified losses and loan specific reserves for non-performing
loans. We define non-performing loans as a loan for which it is
probable that amounts due according to the terms of the loan
agreement will not be collected. As of December 31, 2008
and 2007 no loans were considered non-performing. The portfolio
reserve for probable incurred but not specifically identified
losses considers our past loan experience, the current credit
composition of the portfolio and takes into account market
considerations.
Policy
Loans
Policy loans are carried at unpaid principal balances. Policy
loans are secured and are not granted for amounts in excess of
the accumulated cash surrender value of the policy or contract.
Short-Term
Investments
Short-term investments consist of highly liquid debt instruments
with original maturities of greater than three months and less
than twelve months when purchased.
Investments
in Limited Partnerships
Investments in limited partnerships consist of $56.3 of
investments in hedge funds and private equity funds, recorded at
fair value under new fair value accounting guidance adopted
January 1, 2008, and $82.0 of investments in affordable
housing projects and state tax credit funds recorded at
amortized cost. The impact of changes in the fair value of hedge
funds and private equity funds is recorded in net investment
income in the consolidated statements of income. Prior to
adoption of the new accounting guidance on January 1, 2008,
hedge funds and private equity funds where the Company had a 3%
or greater interest were accounted for under the equity method.
Income (loss) from equity method investments is recorded in net
investment income. See Note 7 for discussion of fair value
and impact from the adoption of SFAS No. 159.
The Company has identified certain investments in limited
partnerships that meet the definition of a variable interest
entity (VIE). Based on the analysis of these interests, the
Company does not meet the definition of “primary
beneficiary” of any of these partnerships and therefore has
not consolidated these entities. The maximum exposure to loss as
a result of the Company’s involvement in its VIEs was
$181.4 and $204.7 as of December 31, 2008 and 2007,
respectively. The maximum exposure to loss includes commitments
to provide future capital contributions as described in
Note 17.
Cash
and Cash Equivalents
Cash and cash equivalents consist of demand bank deposits and
short-term highly liquid investments with original maturities of
three months or less at the time of purchase. Cash equivalents
are reported at cost, which approximates fair value, and were
$441.6 and $242.7 as of December 31, 2008 and 2007,
respectively.
F-10
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
At December 31, 2008, $366.9 of total cash equivalents was
held at a single highly rated financial institution. At
December 31, 2007, $105.2 and $81.7 were held with two
highly rated financial institutions.
Derivative
Financial Instruments
Derivative financial instruments are included in other invested
assets at fair value on the Company’s consolidated balance
sheets. The Company’s financial statement recognition of
the change in fair value of a derivative depends on the intended
use of the derivative and the extent to which it is effective as
part of a hedging transaction. Derivatives that are highly
effective and designated as either fair value or cash flow
hedges receive hedge accounting treatment.
Derivatives that hedge variable rate assets or liabilities or
forecasted transactions are designated as cash flow hedges.
For such derivatives, the Company recognizes the changes in the
fair value of the derivative as a component of accumulated other
comprehensive loss, net of deferred income taxes, until the
hedged transaction affects current earnings. At the time current
earnings are affected by the variability of cash flows, the
related portion of deferred gains or losses on cash flow hedge
derivatives is reclassified from accumulated other comprehensive
loss and recorded in the consolidated statements of income.
When the changes in the fair value of such derivatives do not
perfectly offset the changes in the fair value of the hedged
transaction, the Company recognizes the ineffective portion in
the consolidated statements of income. For hedge ineffectiveness
and derivatives that do not qualify for hedge accounting
treatment, the Company records the changes in the fair value of
these derivatives in net realized investment gains (losses) in
the consolidated statements of income.
The Company formally documents all relationships between the
hedging instruments and hedged items, as well as risk-management
objectives and strategies for undertaking various hedge
transactions. The Company links all hedges that are designated
as cash flow hedges to specific variable rate assets or
liabilities or to forecasted transactions. The Company also
assesses, both at the inception of the hedge and on an ongoing
basis, whether the derivatives that are used in hedging
transactions are highly effective in offsetting the changes in
fair values or cash flows of hedged items. When it is determined
that a derivative is not highly effective as a hedge, the
Company discontinues hedge accounting on a prospective basis.
Reinsurance
The Company utilizes reinsurance agreements to manage its
exposure to potential losses. The Company reinsures all or a
portion of its risk to reinsurers for certain types of directly
written business. In addition, the Company reinsures through
pools to cover catastrophic losses. Reinsurance does not affect
the Company’s liability to its policyholders. Accordingly,
the future policy benefit reserves and policy and contract
claims liabilities are reported gross of any related reinsurance
recoverables. The Company reports premiums, benefits, and
settlement expenses net of reinsurance ceded on the consolidated
statements of income. The Company accounts for reinsurance
premiums, commissions, expense reimbursements, benefits and
reserves related to reinsured business on bases consistent with
those used in accounting for the original policies issued and
the terms of the reinsurance contracts. The Company remains
liable to its policyholders to the extent that counterparties to
ceded reinsurance contracts do not meet their contractual
obligations.
Deferred
Policy Acquisition Costs
The Company defers as assets certain costs, principally
commissions, distribution costs and other underwriting costs,
that vary with and are primarily related to the production of
business. The Company limits deferrals to the lesser of the
acquisition costs contained in the Company’s product
pricing assumptions or actual costs incurred.
F-11
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The Company amortizes acquisition costs for deferred and
immediate annuity contracts and universal life insurance
policies over the lives of the contracts or policies in
proportion to the estimated future gross profits of each of
these product lines. In this estimation process, the Company
makes assumptions as to surrender rates, mortality experience,
maintenance expenses, and investment performance. Actual profits
can vary from the estimates and can thereby result in increases
or decreases to DAC amortization rates. For interest-sensitive
life products, the Company regularly evaluates its assumptions
and, when necessary, revises the estimated gross profits of
these contracts, resulting in adjustments to DAC amortization.
When such estimates are revised, they are recorded in current
earnings. The Company adjusts the unamortized balance of DAC for
the impact on estimated future gross profits as if net
unrealized investment gains and losses on securities had been
realized as of the balance sheet date. The Company includes the
impact of this adjustment, net of tax, in accumulated other
comprehensive loss in Stockholders’ Equity.
The Company amortizes acquisition costs for traditional
individual life insurance policies over the premium paying
period of the related policies, using assumptions consistent
with those used in computing policy benefit liabilities. The
Company amortizes acquisition costs for group medical policies
over the policy period of one year.
The Company conducts regular recoverability analyses for
deferred and immediate annuity contract, universal life
contract, and traditional life contract DAC asset balances. The
Company compares the current DAC asset balance with the
estimated present value of future profitability of the
underlying business. The DAC asset balances are considered
recoverable if the present value of future profits is greater
than the current DAC asset balance. As of December 31, 2008
and 2007, all of the DAC asset balances were considered
recoverable.
For some products, policyholders can elect to modify product
benefits, features, rights or coverage by exchanging a contract
for a new contract or by amendment, endorsement or rider to a
contract or by election of a feature or coverage within a
contract. These transactions are known as internal replacements.
If the modification substantially changes the contract, the DAC
is immediately written off through income and any new deferrable
costs associated with the replacement contract are deferred. If
the modification does not substantially change the contract, the
DAC is retained and amortized over the life of the modified
contract and any acquisition costs associated with the related
modification are expensed.
Goodwill
Goodwill, which represents the excess of the cost of businesses
acquired over the fair value of the net assets, was primarily
attributable to MRM in the Company’s Group operating
segment. Goodwill is not amortized but is tested for impairment
at least annually using a fair value approach, which requires
the use of estimates and judgment. No impairment was recorded
for the years ended December 31, 2008, 2007 and 2006.
Property,
Equipment and Leasehold Improvements
Property, equipment and leasehold improvements are stated at
cost, less accumulated depreciation and amortization.
Depreciation is determined using the straight-line method over
the estimated useful lives of the assets. Estimated useful lives
generally range from one to ten years for leasehold improvements
and three to ten years for all other property and equipment.
Leasehold improvements are amortized over the shorter of their
economic useful lives or the term of the lease.
Leases
Certain operating leases of the Company provide for minimum
annual payments that change over the life of the lease. The
aggregate minimum annual payments are expensed on the
straight-line basis over the minimum lease term. The Company
recognizes a deferred rent liability for minimum step rents when
the amount of rent expense exceeds the actual lease payments,
and reduces the deferred rent liability when the
F-12
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
actual lease payments exceed the amount of straight-line rent
expense. Rent holidays, rent incentives, and tenant improvement
allowances are amortized on the straight-line basis over the
initial term of the lease and any option period that is
reasonably assured.
Deferred
Sales Inducements
The Company defers sales inducements to contractholders for
bonus interest and sales inducement interest on deferred
annuities. The inducement interest entitles the contractholder
to an incremental amount of interest to be credited to the
account value over a 12- to
60-month
period following the initial deposit, depending on the product.
The incremental interest causes the initial credited rate to be
higher than the contract’s expected ongoing crediting rates
for periods after the inducement. Deferred sales inducements to
contractholders are reported as other assets and amortized into
interest credited to policyholder account values using the same
methodology and assumptions used to amortize DAC.
Separate
Accounts
Separate account assets and liabilities reported on the
accompanying consolidated balance sheets represent funds that
the Company administers and invests to meet the specific fund
allocations of the policyholders of variable annuity, life, and
universal life contracts. The assets of each separate account
are legally segregated and are not subject to claims that arise
out of the Company’s other business activities. Net
investment income and net realized and unrealized investment
gains and losses accrue directly to such policyholders who bear
the investment risk, subject to guaranteed minimum death
benefits (GMDB). For variable annuity contracts with GMDB, the
Company contractually guarantees total deposits made to the
contract, less any partial withdrawals, in the event of death.
The Company offers three types of GMDB contracts consisting of
return of premium and two versions of ratchet, which are
evaluated every fifth and eighth year, respectively. The ratchet
reset benefit is equal to the immediately preceding GMDB or is
“stepped up” to the account value on the evaluation
date, if higher.
The Company reinsures nearly all of the GMDB risk on its
individual variable annuity contracts. Therefore, the net GMDB
liability balance is not material. The Company does not include
investment results accruing directly to the policyholder in its
revenues. Fees charged to policyholders include mortality,
policy administration, and surrender charges and are included in
other revenues.
Funds
Held Under Deposit Contracts
Liabilities for fixed deferred annuity contracts, guaranteed
investment contracts, and universal life policies, including
bank-owned life insurance (BOLI), are computed as deposits net
of withdrawals made by the policyholder, plus amounts credited
based on contract specifications, less contract fees and charges
assessed, plus any additional interest. For single premium
immediate annuities (SPIAs), including structured settlements,
future benefits are either fully guaranteed or are contingent on
the survivorship of the annuitant. Liabilities are based on
discounted amounts of estimated future benefits. Contingent
future benefits are discounted with current pricing mortality
assumptions, which include provisions for longer life spans over
time. The interest rate pattern used to calculate the reserves
for SPIAs is set at issue. The interest rates within the pattern
vary over time and start with interest rates that prevailed at
the contract issue. The weighted-average implied interest rate
on the existing block is currently 5.9% and will grade to an
ultimate assumed level of 6.7% in about 17 years.
Future
Policy Benefits
The Company computes liabilities for future policy benefits
under traditional individual life and group life insurance
policies on the level premium method, which uses a level premium
assumption to fund reserves. The Company selects the level
premiums so that the actuarial present value of future benefits
equals the actuarial present value of future premiums. The
Company sets the interest, mortality, and persistency
F-13
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
assumptions in the year of issue and includes a provision for
adverse deviation. These liabilities are contingent upon the
death of the insured while the policy is in force. The Company
derives mortality assumptions from both company-specific and
industry statistics. The Company discounts future benefits at
interest rates that vary by year of policy issue, are set
initially at a rate consistent with portfolio rates at the time
of issue, and graded to a lower rate, such as the statutory
valuation interest rate, over time. Assumptions are set at the
time each product is introduced and are not updated for actual
experience unless the total product liability amount is
determined to be inadequate to cover future policy benefits. The
provision for adverse deviation is intended to provide coverage
for the risk that actual experience may be worse than locked-in
best-estimate assumptions.
Policy
and Contract Claims
Liabilities for policy and contract claims primarily represent
liabilities for claims under group medical coverages and are
established on the basis of reported losses (case basis method).
The Company also provides for claims incurred but not reported
(IBNR), based on expected loss ratios, claims paying completion
patterns, and historical experience. The Company periodically
reviews estimates for reported but unpaid claims and IBNR. Any
necessary adjustments are reflected in current operating
results. If expected loss ratios increase or expected claims
paying completion patterns extend, the IBNR claim liability
increases.
Income
Taxes
Income taxes have been provided using the liability method. The
provision for income taxes has two components: amounts currently
payable or receivable and deferred income taxes. The deferred
income taxes are calculated as the difference between the book
and tax basis of the appropriate assets and liabilities and are
measured using enacted tax rates. Deferred tax assets are
recognized only to the extent that it is probable that future
tax profits will be available. A valuation allowance is
established where deferred tax assets cannot be recognized.
Adoption
of New Accounting Pronouncements
SFAS No. 157,
Fair Value Measurements
On January 1, 2008, the Company adopted Statement of
Financial Accounting Standards (SFAS) No. 157, Fair
Value Measurements. This statement defines fair value,
establishes a framework for measuring fair value, and expands
disclosures about fair value measurements. The adoption of
SFAS No. 157 did not have a material impact on the
Company’s consolidated financial statements. Additionally,
on January 1, 2008, the Company elected the partial
adoption of SFAS No. 157 under the provisions of FASB
Staff Position (FSP)
FAS 157-2,
which amends SFAS No. 157 to allow an entity to delay
the application of the Statement until January 1, 2009 for
certain non-financial assets and liabilities. Under the
provisions of the FSP, the Company delayed the application of
SFAS No. 157 for fair value measurements used in the
impairment testing of goodwill and eligible non-financial assets
and liabilities included within a business combination. In
October 2008, the FASB issued FSP
FAS 157-3,
Determining the Fair Value of a Financial Asset When the
Market for That Asset Is Not Active. The FSP provides
clarification and guidance on how management’s internal
assumptions, observable market information, and market quotes
are considered when applying SFAS No. 157 in inactive
markets. The adoption of FSP
FAS 157-3
did not have a material impact on the Company’s
consolidated financial statements. See Note 7 for
additional disclosures about fair value measurements.
SFAS No. 159,
Fair Value Options
On January 1, 2008, the Company adopted
SFAS No. 159, The Fair Value Option for Financial
Assets and Financial Liabilities. The Statement allows
companies to make an election, on an individual instrument
basis, to report financial assets and liabilities at fair value.
The election must be made at the inception of a transaction and
may not be reversed. The election may also be made for existing
financial assets and liabilities
F-14
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
at the time of adoption. The Company elected the fair value
option for certain of its investments in common stock, which are
presented as trading securities, and its investments in hedge
funds and private equity funds, regardless of ownership
percentage, which are presented as investments in limited
partnerships. See Note 7 for additional disclosure about
the effects of this adoption and fair value measurements.
FIN No. 48,
Accounting for Uncertainty in Income Taxes — An
Interpretation of FASB Statement No. 109
In June 2006, the FASB issued FIN No. 48,
Accounting for Uncertainty in Income Taxes, an Interpretation
of SFAS No. 109, Accounting for Income Taxes.
FIN No. 48 clarifies the accounting for uncertainty in
income taxes recognized in an enterprise’s financial
statements in accordance with SFAS No. 109.
FIN No. 48 prescribes a recognition threshold and
measurement attribute for the financial statement recognition
and measurement of a tax position taken or expected to be taken
in a tax return. FIN No. 48 also provides guidance on
de-recognition, classification, interest and penalties,
accounting in interim periods, disclosure, and transition. The
Company adopted the provisions of FIN No. 48 on
January 1, 2007. The Company did not recognize a change in
the liability for unrecognized tax benefits or an adjustment to
retained earnings upon adoption.
SFAS No. 155,
Accounting for Certain Hybrid Financial Instruments
On January 1, 2007, the Company adopted
SFAS No. 155, Accounting for Certain Hybrid
Financial Instruments. SFAS No. 155 amends certain
paragraphs of SFAS No. 133, Accounting for
Derivative Instruments and Hedging Activities, and
SFAS No. 140, Accounting for Transfers and
Servicing of Financial Assets and Extinguishments of
Liabilities. SFAS No. 155 also resolves issues
addressed in SFAS No. 133 Implementation Issue
No. D1, Application of Statement 133 to Beneficial
Interests in Securitized Financial Assets. In summary,
SFAS No. 155 eliminates the requirement to bifurcate
financial instruments with embedded derivatives if the holder of
the instrument elects to account for the entire instrument on a
fair value basis. Changes in fair value are recorded as realized
gains (losses). The fair value election may be applied upon
adoption of the statement for hybrid instruments that had been
bifurcated under SFAS No. 133 prior to adoption.
Upon adoption of SFAS No. 155, the Company recorded an
adjustment of $2.5 in gross gains, net of tax, to reclassify net
unrealized gains on investments to beginning retained earnings
to reflect the cumulative effective of adoption. At
December 31, 2007 and 2008, the Company had $75.2 and
$50.5, respectively, of convertible securities recorded at fair
value in fixed maturities.
Accounting
Pronouncements Not Yet Adopted
SFAS No. 160,
Noncontrolling Interests in Consolidated Financial
Statements
In December 2007, the FASB issued SFAS No. 160,
Noncontrolling Interests in Consolidated Financial
Statements. SFAS No. 160 clarifies that a
noncontrolling interest in a subsidiary is an ownership interest
in the consolidated entity that should be reported as equity in
the consolidated financial statements. The Company adopted
SFAS No. 160 effective January 1, 2009. The
adoption did not have a material impact on the Company’s
consolidated financial statements.
SFAS No. 141(R),
Business Combinations
In December 2007, the FASB issued SFAS No. 141(R),
Business Combinations. SFAS No. 141(R)
establishes principles and requirements for how the acquirer of
a business would recognize and measure the identifiable assets
acquired, the liabilities assumed, and any noncontrolling
interest in the acquiree; the goodwill acquired in the business
combination or a gain from a bargain purchase; and the
appropriate disclosures. The Company adopted
SFAS No. 141(R) effective January 1, 2009. The
adoption of this Statement will impact future business
combinations.
F-15
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 3. | Earnings Per Share |
Basic earnings per share represent the amount of earnings for
the period available to each share of common stock outstanding
during the reporting period. Diluted earnings per share
represent the amount of earnings for the period available to
each share of common stock outstanding during the reporting
period, adjusted for the potential issuance of common stock, if
dilutive. All outstanding warrants are considered participating
securities or potential common stock securities that are
included in weighted-average common shares outstanding for
purposes of computing basic earnings per share using the
two-class method. The warrants are considered participating
securities or potential common stock securities because the
terms of the warrants entitle the holders to receive any
dividends declared on the common stock concurrently with the
holders of outstanding shares of common stock, on a
one-to-one
basis, without regard to whether the warrants are exercised
prior to the record date for any such dividend.
The following table presents information relating to the
Company’s calculations of basic and diluted earnings per
share (EPS):
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Numerator:
|
||||||||||||
|
Net income, as reported
|
$ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||
|
Denominator:
|
||||||||||||
|
Common stock
|
92.646 | 92.646 | 92.646 | |||||||||
|
Warrants
|
18.976 | 18.976 | 18.976 | |||||||||
|
Weighted-average common shares outstanding — basic and
diluted
|
111.622 | 111.622 | 111.622 | |||||||||
|
Net income per common share:
|
||||||||||||
|
Basic
|
$ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||
|
Diluted
|
$ | 0.20 | $ | 1.50 | $ | 1.43 | ||||||
| 4. | Investments |
The following tables summarize the Company’s fixed
maturities and marketable equity securities:
|
Cost or |
Gross |
Gross |
||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
|||||||||||||
| Cost | Gains | Losses | Value | |||||||||||||
|
December 31, 2008
|
||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||
|
U.S. government and agencies
|
$ | 155.5 | $ | 5.2 | $ | (3.9 | ) | $ | 156.8 | |||||||
|
State and political subdivisions
|
488.8 | 0.9 | (64.8 | ) | 424.9 | |||||||||||
|
Foreign governments
|
31.4 | 3.2 | — | 34.6 | ||||||||||||
|
Corporate securities
|
10,584.2 | 105.1 | (1,376.5 | ) | 9,312.8 | |||||||||||
|
Mortgage-backed securities
|
5,268.5 | 102.1 | (412.1 | ) | 4,958.5 | |||||||||||
|
Total fixed maturities
|
16,528.4 | 216.5 | (1,857.3 | ) | 14,887.6 | |||||||||||
|
Marketable equity securities,
available-for-sale
|
52.5 | — | (14.4 | ) | 38.1 | |||||||||||
|
Total
|
$ | 16,580.9 | $ | 216.5 | $ | (1,871.7 | ) | $ | 14,925.7 | |||||||
F-16
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
|
Cost or |
Gross |
Gross |
||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
|||||||||||||
| Cost | Gains | Losses | Value | |||||||||||||
|
December 31, 2007
|
||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||
|
U.S. government and agencies
|
$ | 193.1 | $ | 3.7 | $ | (2.7 | ) | $ | 194.1 | |||||||
|
State and political subdivisions
|
490.1 | 13.0 | (4.1 | ) | 499.0 | |||||||||||
|
Foreign governments
|
122.1 | 4.3 | (0.1 | ) | 126.3 | |||||||||||
|
Corporate securities
|
10,184.8 | 151.2 | (218.9 | ) | 10,117.1 | |||||||||||
|
Mortgage-backed securities
|
4,654.1 | 47.5 | (38.2 | ) | 4,663.4 | |||||||||||
|
Total fixed maturities
|
15,644.2 | 219.7 | (264.0 | ) | 15,599.9 | |||||||||||
|
Marketable equity securities,
available-for-sale
|
174.7 | 36.4 | (10.3 | ) | 200.8 | |||||||||||
|
Total
|
$ | 15,818.9 | $ | 256.1 | $ | (274.3 | ) | $ | 15,800.7 | |||||||
Of the U.S. government and agencies securities, agencies
comprised $132.1 and $170.9 of the fair value, with $3.9 and
$0.1 of gross unrealized losses, at December 31, 2008 and
2007, respectively.
The following tables show gross unrealized losses and fair
values of the Company’s available-for-sale investments.
These are aggregated by investment category and the severity of
the unrealized loss, separated between securities that have been
in a continuous unrealized loss position for less than twelve
months and for twelve months or more.
| Less Than 12 Months | 12 Months or More | |||||||||||||||||||||||
|
Gross |
Gross |
|||||||||||||||||||||||
|
Fair |
Unrealized |
# of |
Fair |
Unrealized |
# of |
|||||||||||||||||||
| Value | Losses | Securities | Value | Losses | Securities | |||||||||||||||||||
|
December 31, 2008
|
||||||||||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||||||||||
|
U.S. government and agencies
|
$ | 52.4 | $ | (3.9 | ) | 3 | $ | — | $ | — | — | |||||||||||||
|
State and political subdivisions
|
305.0 | (57.0 | ) | 61 | 73.1 | (7.8 | ) | 14 | ||||||||||||||||
|
Corporate securities
|
4,572.0 | (498.0 | ) | 696 | 2,789.7 | (878.5 | ) | 426 | ||||||||||||||||
|
Mortgage-backed securities
|
1,351.1 | (224.5 | ) | 183 | 762.4 | (187.6 | ) | 94 | ||||||||||||||||
|
Total fixed maturities
|
6,280.5 | (783.4 | ) | 943 | 3,625.2 | (1,073.9 | ) | 534 | ||||||||||||||||
|
Marketable equity securities, available-for-sale
|
14.8 | (11.2 | ) | 3 | 23.3 | (3.2 | ) | 2 | ||||||||||||||||
|
Total
|
$ | 6,295.3 | $ | (794.6 | ) | 946 | $ | 3,648.5 | $ | (1,077.1 | ) | 536 | ||||||||||||
|
% Below amortized cost — fixed maturities
|
||||||||||||||||||||||||
|
Less than 20%
|
$ | 5,427.3 | $ | (434.1 | ) | $ | 1,997.1 | $ | (257.9 | ) | ||||||||||||||
|
20% or more
|
853.2 | (349.3 | ) | 1,628.1 | (816.0 | ) | ||||||||||||||||||
|
Total fixed maturities
|
6,280.5 | (783.4 | ) | 3,625.2 | (1,073.9 | ) | ||||||||||||||||||
|
% Below cost — marketable equity securities,
available-for-sale
|
||||||||||||||||||||||||
|
Less than 20%
|
0.5 | (0.3 | ) | 23.3 | (3.2 | ) | ||||||||||||||||||
|
20% or more
|
14.3 | (10.9 | ) | — | — | |||||||||||||||||||
|
Total marketable equity securities, available-for-sale
|
14.8 | (11.2 | ) | 23.3 | (3.2 | ) | ||||||||||||||||||
|
Total
|
$ | 6,295.3 | $ | (794.6 | ) | $ | 3,648.5 | $ | (1,077.1 | ) | ||||||||||||||
F-17
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Less Than 12 Months | 12 Months or More | |||||||||||||||||||||||
|
Gross |
Gross |
|||||||||||||||||||||||
|
Fair |
Unrealized |
# of |
Fair |
Unrealized |
# of |
|||||||||||||||||||
|
December 31, 2007
|
Value | Losses | Securities | Value | Losses | Securities | ||||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||||||||||
|
U.S. government and agencies
|
$ | 33.7 | $ | (0.4 | ) | 3 | $ | 34.3 | $ | (2.3 | ) | 3 | ||||||||||||
|
State and political subdivisions
|
13.4 | (0.6 | ) | 6 | 82.7 | (3.5 | ) | 17 | ||||||||||||||||
|
Foreign governments
|
— | — | — | 10.6 | (0.1 | ) | 1 | |||||||||||||||||
|
Corporate securities
|
2,837.3 | (109.5 | ) | 437 | 2,520.4 | (109.4 | ) | 310 | ||||||||||||||||
|
Mortgage-backed securities
|
647.8 | (8.8 | ) | 86 | 1,553.3 | (29.4 | ) | 290 | ||||||||||||||||
|
Total fixed maturities
|
3,532.2 | (119.3 | ) | 532 | 4,201.3 | (144.7 | ) | 621 | ||||||||||||||||
|
Marketable equity securities,
available-for-sale
|
59.7 | (10.1 | ) | 45 | 0.9 | (0.2 | ) | 7 | ||||||||||||||||
|
Total
|
$ | 3,591.9 | $ | (129.4 | ) | 577 | $ | 4,202.2 | $ | (144.9 | ) | 628 | ||||||||||||
|
% Below amortized cost — fixed maturities:
|
||||||||||||||||||||||||
|
Less than 20%
|
$ | 3,505.6 | $ | (111.1 | ) | $ | 4,179.6 | $ | (133.0 | ) | ||||||||||||||
|
20% or more
|
26.6 | (8.2 | ) | 21.7 | (11.7 | ) | ||||||||||||||||||
|
Total fixed maturities
|
3,532.2 | (119.3 | ) | 4,201.3 | (144.7 | ) | ||||||||||||||||||
|
% Below cost — marketable equity securities,
available-for-sale:
|
||||||||||||||||||||||||
|
Less than 20%
|
34.7 | (2.4 | ) | 0.4 | (0.1 | ) | ||||||||||||||||||
|
20% or more
|
25.0 | (7.7 | ) | 0.5 | (0.1 | ) | ||||||||||||||||||
|
Total marketable equity securities,
available-for-sale
|
59.7 | (10.1 | ) | 0.9 | (0.2 | ) | ||||||||||||||||||
|
Total
|
$ | 3,591.9 | $ | (129.4 | ) | $ | 4,202.2 | $ | (144.9 | ) | ||||||||||||||
The Company reviewed all its investments with unrealized losses
at the end of 2008 and 2007 in accordance with the impairment
policy described in Note 2. The Company’s evaluation
determined, after the recognition of
other-than-temporary
impairment, the remaining declines in fair value were temporary,
and it had the intent and ability to hold them until recovery.
As of December 31, 2008 and 2007, $883.6 and $128.9,
respectively, of unrealized losses for a period of twelve months
or more related to investment-grade fixed maturity securities.
Unrealized losses on investment-grade securities are principally
related to changes in interest rates or changes in the issuer
and the sector-related credit spreads since the securities were
acquired. Sector-related credit spreads widened substantially in
the fourth quarter of 2008. As of December 31, 2008 and
2007, the Company had the intent and ability to hold these
investments for a period of time sufficient for them to recover
in value.
At December 31, 2008 and 2007, the Company held
below-investment-grade fixed maturities with fair values of
$458.8 and $586.6, respectively, and amortized costs of $680.1
and $599.4, respectively. These holdings amounted to 3.1% and
3.7% of the Company’s investments in fixed maturities at
fair value as of December 31, 2008 and 2007, respectively.
The fixed maturity portfolio also included not-rated securities
with fair values of $707.2 and $722.4, respectively, and
amortized costs of $802.7 and $720.5, respectively. These
holdings amounted to 4.8% and 4.6%, respectively, of the
Company’s investments in fixed maturities at fair value as
of December 31, 2008 and 2007.
F-18
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
As of December 31, 2008 and 2007, the majority of the
Company’s mortgage-backed securities were classified as
prime. Approximately $0.8 and $1.8, representing 0.02% and 0.04%
of the fair value of total mortgage-backed securities, were
classified as subprime at December 31, 2008 and 2007,
respectively. The subprime mortgage-backed securities were
issued from a dedicated second-lien shelf, which the Company
considers to be a subprime risk regardless of credit score or
other metrics. The Company does not own any securities from
dedicated subprime shelves. The subprime securities had a
Standard & Poor’s (S&P) credit rating of B
and AAA as of December 31, 2008 and 2007, respectively.
In addition, based on a review of the characteristics of their
underlying mortgage loan pools, such as credit scores and
financial ratios, the Company classified certain securities as
Alt-A, as each has overall collateral credit quality between
prime and subprime. At December 31, 2008 and 2007, $155.5
and $209.7 were classified as Alt-A, representing 3.1% and 4.7%,
respectively, of the fair value of total mortgage-backed
securities. Of the securities classified as Alt-A, $155.5 and
$190.5, or 100% and 90.8%, had an S&P credit rating of AAA
as of December 31, 2008 and 2007.
The Company’s investments in asset-backed securities, which
are included in mortgage-backed securities, had fair values of
$157.2 and $160.2 as of December 31, 2008 and 2007,
respectively.
The following table summarizes the cost or amortized cost and
fair value of fixed maturities at December 31, 2008, by
contractual years to maturity. Expected maturities will differ
from contractual maturities because borrowers may have the right
to call or prepay obligations with or without prepayment
penalties.
|
Cost or |
||||||||
|
Amortized |
Fair |
|||||||
| Cost | Value | |||||||
|
One year or less
|
$ | 384.9 | $ | 379.4 | ||||
|
Over one year through five years
|
2,573.2 | 2,382.7 | ||||||
|
Over five years through ten years
|
2,967.4 | 2,609.9 | ||||||
|
Over ten years
|
5,334.4 | 4,557.1 | ||||||
|
Mortgage-backed securities
|
5,268.5 | 4,958.5 | ||||||
|
Total fixed maturities
|
$ | 16,528.4 | $ | 14,887.6 | ||||
The carrying value of certain securities and cash on deposit
with state regulatory authorities was $10.6 and $9.8 at
December 31, 2008 and 2007, respectively.
For the year ended December 31, 2008, financial
institutions, U.S. federal government and utilities
industries represented 24.8%, 20.6% and 11.1%, respectively, of
the Company’s investments in fixed maturity and marketable
equity securities at fair value.
For the year ended December 31, 2007, financial
institutions, U.S. federal government and utilities
industries represented 25.9%, 18.9% and 12.5%, respectively, of
the Company’s investments in fixed maturity and marketable
equity securities at fair value.
F-19
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following table summarizes the Company’s net investment
income:
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Fixed maturities
|
$ | 930.7 | $ | 911.4 | $ | 930.3 | ||||||
|
Marketable equity securities,
available-for-sale
|
3.4 | 5.8 | 6.8 | |||||||||
|
Marketable equity securities, trading
|
2.7 | — | — | |||||||||
|
Mortgage loans
|
59.4 | 50.0 | 48.8 | |||||||||
|
Policy loans
|
4.5 | 4.7 | 4.9 | |||||||||
|
Investments in limited partnerships
|
(36.4 | ) | — | 4.7 | ||||||||
|
Other
|
11.5 | 20.9 | 13.4 | |||||||||
|
Total investment income
|
975.8 | 992.8 | 1,008.9 | |||||||||
|
Investment expenses
|
(19.3 | ) | (19.2 | ) | (24.0 | ) | ||||||
|
Net investment income
|
$ | 956.5 | $ | 973.6 | $ | 984.9 | ||||||
The fair value of investments in fixed maturities that have not
produced income for the last twelve months was $6.5 and
$15.0 at December 31, 2008 and 2007, respectively. All of
the Company’s mortgage loans produced income during 2008
and 2007.
The following table summarizes the Company’s net realized
investment gains (losses):
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Fixed maturities
|
$ | (94.2 | ) | $ | 7.9 | $ | (16.1 | ) | ||||
|
Marketable equity securities,
available-for-sale
|
— | 10.5 | 14.9 | |||||||||
|
Marketable equity securities, trading
|
(64.5 | ) | — | — | ||||||||
|
Other invested assets
|
(5.2 | ) | (2.4 | ) | 1.7 | |||||||
|
Deferred policy acquisition costs adjustment
|
5.9 | 0.8 | 1.2 | |||||||||
|
Net realized investment gains (losses)
|
$ | (158.0 | ) | $ | 16.8 | $ | 1.7 | |||||
During 2008, the Company recorded impairment charges on fixed
maturities totaling $86.4. The largest write-downs were from
investments in the paper-related industry, totaling $14.2, or
16.4%; in the diversified financial service industry, totaling
$8.4, or 9.7%; and in FNMA - U.S. federal government
securities, totaling $8.0, or 9.3%. During 2007, the Company
recorded write-downs of $16.2 primarily on investments in the
paper-related industry, totaling $7.6, or 46.9%, and in the
brewing industry, totaling $1.7, or 10.5%. During 2006, the
Company recorded impairments of $25.7, of which $15.7, or 60.9%,
were attributable to investments in the paper-related industry.
The additional write-downs in 2008, 2007 and 2006 generally
represent securities that the Company did not intend to hold
until recovery.
F-20
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following tables provide additional detail of net realized
investment gains (losses).
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Gross realized gains on sales:
|
||||||||||||
|
Fixed maturities
|
$ | 10.3 | $ | 37.1 | $ | 26.8 | ||||||
|
Marketable equity securities,
available-for-sale
|
— | 14.4 | 18.3 | |||||||||
|
Marketable equity securities, trading
|
14.8 | — | — | |||||||||
|
Total gross realized gains on sales
|
25.1 | 51.5 | 45.1 | |||||||||
|
Gross realized losses on sales:
|
||||||||||||
|
Fixed maturities
|
(7.0 | ) | (15.1 | ) | (18.4 | ) | ||||||
|
Marketable equity securities,
available-for-sale
|
— | (3.5 | ) | (1.4 | ) | |||||||
|
Marketable equity securities, trading
|
(8.5 | ) | — | — | ||||||||
|
Total gross realized losses on sales
|
(15.5 | ) | (18.6 | ) | (19.8 | ) | ||||||
|
Impairments:
|
||||||||||||
|
Fixed maturities
|
(86.4 | ) | (15.0 | ) | (24.6 | ) | ||||||
|
Marketable equity securities,
available-for-sale
|
— | (1.2 | ) | (1.1 | ) | |||||||
|
Total impairments
|
(86.4 | ) | (16.2 | ) | (25.7 | ) | ||||||
|
Gross gains on trading securities(1)
|
3.6 | — | — | |||||||||
|
Gross losses on trading securities(1)
|
(72.8 | ) | — | — | ||||||||
|
Other, including gains (losses) on calls and redemptions:
|
||||||||||||
|
Fixed maturities
|
(11.1 | ) | 0.9 | 0.1 | ||||||||
|
Marketable equity securities,
available-for-sale
|
— | 0.8 | (0.9 | ) | ||||||||
|
Marketable equity securities, trading
|
(1.6 | ) | — | — | ||||||||
|
Other
|
0.7 | (1.6 | ) | 2.9 | ||||||||
|
Total other
|
(12.0 | ) | 0.1 | 2.1 | ||||||||
|
Net realized investment gains (losses)
|
$ | (158.0 | ) | $ | 16.8 | $ | 1.7 | |||||
| (1) | As of January 1, 2008, changes in fair value related to certain marketable equity securities are recognized in net realized investment gains (losses) due to the Company’s election of the fair value option. Refer to Note 7. |
The following table summarizes the Company’s allowance for
mortgage loan losses:
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Allowance at beginning of period
|
$ | 4.2 | $ | 4.0 | $ | 3.9 | ||||||
|
Provision
|
0.8 | 0.2 | 0.1 | |||||||||
|
Allowance at end of period
|
$ | 5.0 | $ | 4.2 | $ | 4.0 | ||||||
This allowance relates to mortgage loan investments of $993.7
and $849.7 at December 31, 2008 and 2007, respectively. All
of the Company’s mortgage loan investments were in good
standing at December 31, 2008 and 2007.
F-21
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
At December 31, 2008, mortgage loans constituted
approximately 5.1% of total assets and are secured by
first-mortgage liens on income-producing commercial real estate,
primarily in the retail, industrial and office building sectors.
The average
loan-to-value
(LTV) ratio, which is a loan’s carrying amount divided by
its appraised value at loan inception, was 53.8% and 53.2% for
loans funded during 2008 and 2007, respectively. The average LTV
ratio for the Company’s entire mortgage portfolio was 50.7%
as of December 31, 2008. The majority of the properties are
located in the western United States, with 26.8% of the total in
California and 21.3% in Washington State. Individual loans
generally do not exceed $15.0.
The carrying value of other invested assets approximates fair
value. The following table summarizes the Company’s other
invested assets:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Note receivable — agency
|
$ | 6.5 | $ | 7.3 | ||||
|
Options
|
2.3 | 3.8 | ||||||
|
Other
|
0.1 | 0.8 | ||||||
|
Total other invested assets
|
$ | 8.9 | $ | 11.9 | ||||
The note receivable is a loan to a third party agency. The
agency’s equity at risk is not sufficient to finance its
activities and is therefore considered a VIE. The loan is
secured by the assets of the agency, and the majority of the
loan amount is personally guaranteed by the agency’s equity
holders. The Company is not the primary beneficiary. The
potential exposure to losses is limited to the senior debt
holding, which was $6.5 as of December 31, 2008, excluding
the value of rights to the assets of the agency and personal
guarantees provided by the equity holders.
| 5. | Derivative Financial Instruments |
Derivatives are instruments whose values are derived from
underlying instruments, indices or rates; have a notional
amount; and can be net settled. This may include derivatives
that are “embedded” in financial instruments or in
certain existing assets or liabilities. The Company uses
derivative financial instruments, including interest rate swaps
and options, as a means of hedging exposure to equity price
changes
and/or
interest rate risk on anticipated transactions related to the
Company’s notes payable.
Interest rate risk is the risk of economic loss due to changes
in the level of interest rates. The Company manages interest
rate risk through active portfolio management and selective use
of interest rate swaps as hedges to change the characteristics
of certain assets and liabilities. With interest rate swap
agreements, the Company exchanges with a counterparty, at
specified intervals, interest rate payments of differing
character (e.g., fixed-rate payments exchanged for variable-rate
payments), based on an underlying principal balance (notional
amount). No cash is exchanged at the outset of the contract, and
no principal payments are made by either party. Net interest
payments made at each interest payment due date are recorded to
interest expense.
Counterparty credit risk is the risk that a counterparty to a
derivative contract will be unable to perform its obligations.
The Company manages counterparty credit risk on an individual
counterparty basis, and gains and losses are netted by
counterparty. The Company mitigates counterparty credit risk
through credit reviews, approval controls and by only entering
into agreements with creditworthy counterparties. The Company
performs ongoing monitoring of counterparty credit exposure risk
against credit limits. The contract or notional amounts of these
instruments reflect the extent of involvement the Company has in
a particular class of derivative financial instruments. However,
the maximum loss of cash flow associated with these instruments
can be less than these amounts. For interest rate swaps, credit
risk is limited to the amount that it would cost the Company to
replace the contract.
F-22
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Cash
Flow Hedges
In 2007, the Company entered into interest rate swaps, which
qualified as cash flow hedges of the forecasted issuance of the
Capital Efficient Notes in 2007. In addition, in 2006, the
Company entered into interest rate swaps, which qualified as
cash flow hedges for the $300.0 fixed rate senior notes in 2006
(see Note 14). The unrealized gain or loss on the interest
rate swaps is being amortized into interest expense over the
life of the related debt issuance. As the critical terms of the
interest rate swaps were the same as the forecasted
transactions, the Company has not recorded any ineffectiveness.
For the years ended December 31, 2008, 2007 and 2006, the
Company amortized $(0.1), $0.3 and $0.2, respectively, from
accumulated other comprehensive loss to interest expense. The
Company estimates that $(0.1) will be reclassified from
accumulated other comprehensive loss to interest expense within
the next twelve months. For the years ended December 31,
2007 and 2006, the Company recorded unrealized gains (losses) of
$(7.2) and $4.8, respectively, in accumulated other
comprehensive loss.
Other
Derivatives
The Company has a closed block of fixed indexed annuity (FIA)
product that credits the policyholders’ accounts based on a
percentage of the gain in the S&P 500 Index. In connection
with this product, the Company has a hedging program with the
objective to hedge the exposure to changes in the S&P 500
Index. This program consists of buying S&P 500 Index
options. Although the Company uses index options to hedge the
equity return component of the FIA, the options do not qualify
as hedging instruments or for hedge accounting treatment.
Accordingly, the assets are recorded at fair value as
free-standing derivative assets or options in other invested
assets, with the impact of changes in the options’ fair
value recorded in net realized investment gains (losses). The
Company recognized pre-tax gains (losses) on these options of
$(2.9), $(2.3) and $2.2 for the years ended December 31,
2008, 2007 and 2006, respectively.
| 6. | Securities Lending Program |
The Company participates in a securities lending program whereby
blocks of securities included in investments are loaned to third
parties, primarily major brokerage firms. The Company requires a
minimum of 102% of the fair value of the loaned securities at
inception of the loan to be separately maintained as collateral
for the loans. The borrower deposits this collateral with a
lending agent, who invests the collateral to generate additional
income according to the Company’s guidelines. In the event
that the lending agent does not return the full amount of
collateral to the security lending counterparty, the Company is
obligated to make up any deficiency. The fair value of the
loaned securities is monitored on a daily basis, and additional
collateral is obtained if the collateral falls below 100% of the
fair value of the loaned securities.
The Company maintains full ownership rights to the securities on
loan, and accordingly the loaned securities are classified as
investments in the consolidated balance sheets. The securities
loaned under the program had an amortized cost of $117.1 and
$281.3 and a fair value of $102.8 and $271.3 at
December 31, 2008 and 2007, respectively. The Company
reports the securities lending collateral and the corresponding
securities lending payable on its consolidated balance sheets as
assets and liabilities.
At December 31, 2008 and 2007, the Company was liable for
securities lending collateral under its control of $105.7 and
$283.3, respectively. As of December 31, 2008 and 2007, the
fair value of invested collateral was less than the amounts
required to be returned to the counterparty by the lending agent
upon return of the loaned securities by $2.3 and $1.8,
respectively.
| 7. | Fair Value of Financial Instruments |
Effective January 1, 2008, the Company determined the fair
value of its financial instruments based on the fair value
hierarchy, which requires an entity to disclose the use of
observable inputs and minimize the use of unobservable inputs
when measuring fair value.
F-23
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The Company has categorized its financial instruments, based on
the priority of the inputs to the valuation technique, into the
three-level hierarchy. The fair value hierarchy gives the
highest priority to quoted prices in active markets for
identical assets or liabilities (Level 1) and the
lowest priority to unobservable inputs (Level 3). The level
in the fair value hierarchy within which the fair value
measurement falls is determined based on the lowest-level input
that is significant to the fair value measurement. The
Company’s financial assets recorded at fair value on the
consolidated balance sheets are categorized as follows:
| • | Level 1 — Unadjusted quoted prices in active markets for identical instruments. Primarily consists of financial instruments whose value is based on quoted market prices, such as exchange-traded marketable equity securities, and actively traded mutual fund investments. | |
| • | Level 2 — Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active and model-derived valuations whose inputs are observable or whose significant value drivers are observable. |
This level includes those financial instruments that are valued
using industry-standard pricing methodologies, models or other
valuation methodologies. These models are primarily
industry-standard models that consider various inputs, such as
interest rate, credit spread and foreign exchange rates for the
underlying financial instruments. All significant inputs are
observable, or derived from observable, information in the
marketplace or are supported by observable levels at which
transactions are executed in the market place. Financial
instruments in this category primarily include certain public
and private corporate fixed maturity securities, government or
agency securities, and certain mortgage-backed and asset-backed
securities.
| • | Level 3 — Instruments whose significant value drivers are unobservable. This comprises financial instruments for which fair value is estimated based on industry-standard pricing methodologies and internally developed models utilizing significant inputs not based on or corroborated by readily available market information. In limited circumstances, this category may also utilize non-binding broker quotes. This category primarily consists of certain less liquid fixed maturities, investment in hedge funds and private equity funds, corporate private placement securities and trading securities where the Company cannot corroborate the significant valuation inputs with market observable data. |
The following table presents the financial instruments carried
at fair value by level (as described above):
| As of December 31, 2008 | ||||||||||||||||||||
|
Level 3 |
||||||||||||||||||||
| Fair Value | Level 1 | Level 2 | Level 3 | Percent | ||||||||||||||||
|
Assets
|
||||||||||||||||||||
|
Fixed maturities,
available-for-sale
|
$ | 14,887.6 | $ | — | $ | 14,213.3 | $ | 674.3 | 4.26 | % | ||||||||||
|
Marketable equity securities,
available-for-sale
|
38.1 | 38.1 | — | — | — | |||||||||||||||
|
Marketable equity securities, trading
|
106.3 | 106.1 | — | 0.2 | 0.00 | |||||||||||||||
|
Short-term investments
|
9.4 | 7.2 | 2.2 | — | — | |||||||||||||||
|
Investments in limited partnerships(1)
|
56.3 | — | — | 56.3 | 0.36 | |||||||||||||||
|
Other invested assets(2)
|
2.4 | — | 2.4 | 0.02 | ||||||||||||||||
|
Total investments
|
15,100.1 | 151.4 | 14,215.5 | 733.2 | 4.64 | |||||||||||||||
|
Separate account assets
|
716.2 | 716.2 | — | — | — | |||||||||||||||
|
Total assets
|
$ | 15,816.3 | $ | 867.6 | $ | 14,215.5 | $ | 733.2 | 4.64 | % | ||||||||||
| (1) | As of December 31, 2008, this amount included investments in hedge funds and private equity funds. | |
| (2) | As of December 31, 2008, this amount included investments, such as options and warrants. |
F-24
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Fixed
Maturities
The vast majority of the Company’s fixed maturities use
Level 2 inputs for the determination of fair value. The
Company predominantly utilizes third party independent pricing
services to assist management in determining the fair value of
its fixed maturity securities. The third party independent
pricing services provide prices where observable inputs are
available. The Company’s pricing services utilize evaluated
pricing models that vary by asset class and incorporate
available trade, bid and other market information. Because many
fixed maturities do not trade on a daily basis, evaluated
pricing applications apply available information through
processes, such as benchmark curves, benchmarking of like
securities, sector groupings and matrix pricing to prepare
evaluations. In addition, the pricing services use models and
processes to develop prepayment and interest rate scenarios.
These models and processes take into account market convention.
If sufficient objectively verifiable information about a
security’s valuation is not available, the pricing service
will discontinue evaluating the security until it is able to
obtain such information. The Company gains assurance on the
overall reasonableness and consistent application of input
assumptions, valuation methodologies and compliance with
accounting standards for fair value determination through
various processes including, but not limited to, evaluation of
pricing methodologies, analytical reviews of certain prices and
back-testing of selected sales activity to determine whether
there are any significant differences between the market price
used to value the security prior to sale and the actual sales
prices.
In situations where the Company is unable to obtain sufficient
market observable information upon which to estimate the fair
value of a particular security, fair values are obtained
primarily from industry-standard pricing methodologies based on
market observable information. Certain structured securities and
private equity funds valued using industry-standard pricing
methodologies utilize significant unobservable inputs to
estimate fair value, resulting in the fair value measurements
being classified as Level 3.
As of December 31, 2008, the Company has approximately
$632.2, or 4%, of its fixed maturities invested in corporate
private placement securities. The valuation of private placement
securities requires significant judgment by management due to
the absence of quoted market prices, the inherent lack of
liquidity and the long-term nature of such assets. Private
placement securities are valued initially based upon transaction
price. The carrying values or fair values of these investments
are adjusted to reflect expected exit values as evidence by
financing and sale transactions with third parties, or when
determination of a valuation adjustment is confirmed through
ongoing reviews by the Company’s investment advisors. A
variety of factors are reviewed and monitored to assess changes
in valuation, including, but not limited to, discounted cash
flows based on current performance and future expectations of
particular investments, industry valuation of comparable public
companies, changes in market outlook and the third party
financing environment over time. Private placement securities
are included in Level 3 of the valuation hierarchy.
Marketable
Equity Securities
Marketable equity securities consist primarily of investments in
common stock and certain nonredeemable preferred stocks and
mutual fund assets, which consist of investments in publicly
traded companies and actively traded mutual fund investments.
The fair values of the Company’s marketable equity
securities are based on quoted market prices in active markets
for identical assets and are primarily classified as
Level 1.
On January 1, 2008, the Company adopted
SFAS No. 159, The Fair Value Option for Financial
Assets and Financial Liabilities. The Statement allows
companies to make an election, on an individual instrument
basis, to report financial assets and liabilities at fair value.
The Company made the fair value election for the majority of its
marketable equity securities comprised of investments in common
stock and investments in hedge funds and private equity funds
regardless of ownership percentage. Investments in hedge funds
and investments in private equity funds with less than
three percent ownership, were previously classified and
F-25
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
accounted for as
available-for-sale
securities. Certain nonredeemable preferred stock continues to
be reported as
available-for-sale.
Upon the adoption of SFAS No. 159 on January 1,
2008, $130.6 in investments in common stock was classified as
trading, and $21.1 in investments in limited partnerships (with
less than three percent ownership) that was previously reported
as
available-for-sale
marketable equity securities was reclassified to investments in
limited partnerships. Realized and unrealized investment gains
and losses on trading securities are reported in the
consolidated statements of income as net realized investment
gains (losses). Prior to the adoption, unrealized investment
gains and losses on
available-for-sale
securities were reported net, after-tax, as a component of
stockholders’ equity. Changes in net unrealized investment
gains (losses) on
available-for-sale
securities, after-tax, were reported as a component of other
comprehensive loss. The Company recorded an adjustment to
increase retained earnings as of January 1, 2008 and
increase accumulated other comprehensive loss by $29.4, or
$19.1 net of taxes, to reclassify net unrealized gains as a
result of adoption.
The Company believes that making the election for investments in
common stock will result in reporting its investment results on
a basis that is more consistent with management’s operating
principles, as the Company considers changes in fair value of
its common stock when evaluating results. For the year ended
December 31, 2008, net changes in the fair value of trading
securities was a loss of $69.2 and was reported in net realized
investment gains (losses).
The election for investments in hedge funds and private equity
funds, regardless of the Company’s ownership percentage,
standardizes the accounting and reporting for these investments.
For the year ended December 31, 2008, changes in the fair
value of hedge funds and private equity funds was $30.1 and was
reported in net investment income.
Investments
in Limited Partnerships
The fair value for the Company’s investments in hedge funds
and private equity funds is based upon the Company’s
proportionate interest in the underlying partnership or
fund’s net asset value (NAV), which is deemed to
approximate fair value. In circumstances where the partnership
NAV is deemed to differ from fair value due to illiquidity or
other factors, the NAV is adjusted accordingly. At
December 31, 2008, there were no factors present that would
require an adjustment to the NAV. The Company classifies these
securities as Level 3.
Separate
Accounts
Separate account assets are primarily invested in mutual funds,
which are included in Level 1.
F-26
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following table presents additional information about assets
measured at fair value on a recurring basis and for which we
have utilized significant unobservable
(Level 3) inputs to determine fair value between
January 1 and December 31, 2008:
|
Marketable |
||||||||||||||||||||
|
Equity |
Investments in |
Other |
||||||||||||||||||
|
Fixed |
Securities, |
Limited |
Invested |
Total |
||||||||||||||||
| Maturities | Trading | Partnerships | Assets | Level 3 | ||||||||||||||||
|
Balance as of January 1, 2008
|
$ | 690.3 | $ | 0.5 | $ | 91.3 | $ | 4.6 | $ | 786.7 | ||||||||||
|
Purchases
|
92.7 | 1.1 | 19.3 | — | 113.1 | |||||||||||||||
|
Sales
|
(4.2 | ) | (0.4 | ) | (29.9 | ) | 0.4 | (34.1 | ) | |||||||||||
|
Transfers in and/or (out) of Level 3(1)
|
50.3 | — | — | — | 50.3 | |||||||||||||||
|
Other(2)
|
(32.0 | ) | — | — | 1.8 | (30.2 | ) | |||||||||||||
|
Unrealized gains (losses) included in:
|
||||||||||||||||||||
|
Net income
|
— | (1.0 | ) | (30.1 | ) | 0.4 | (30.7 | ) | ||||||||||||
|
Other comprehensive income
|
(110.7 | ) | — | — | — | (110.7 | ) | |||||||||||||
|
Realized gains/(losses)
|
(12.1 | ) | — | 5.7 | (4.8 | ) | (11.2 | ) | ||||||||||||
|
Balance as of December 31, 2008
|
$ | 674.3 | $ | 0.2 | $ | 56.3 | $ | 2.4 | $ | 733.2 | ||||||||||
| (1) | Transfers into and/or out of Level 3 are generally reported at the value as of the beginning of the period in which the transfer occurs. Gross transfers into and (out of) Level 3 for the year ended December 31, 2008 were $64.4 and $(14.1), respectively. |
| (2) | Other is comprised of transactions such as pay downs, calls and amortization. |
The following table summarizes the carrying or reported values
and corresponding fair values of financial instruments subject
to disclosure requirements:
| December 31, 2008 | December 31, 2007 | |||||||||||||||
|
Carrying |
Carrying |
|||||||||||||||
| Amount | Fair Value | Amount | Fair Value | |||||||||||||
|
Financial assets:
|
||||||||||||||||
|
Fixed maturities
|
$ | 14,887.6 | $ | 14,887.6 | $ | 15,599.9 | $ | 15,599.9 | ||||||||
|
Marketable equity securities,
available-for-sale
|
38.1 | 38.1 | 200.8 | 200.8 | ||||||||||||
|
Marketable equity securities, trading
|
106.3 | 106.3 | — | — | ||||||||||||
|
Mortgage loans
|
988.7 | 907.6 | 845.5 | 857.4 | ||||||||||||
|
Short-term investments
|
9.4 | 9.4 | 10.9 | 10.9 | ||||||||||||
|
Investments in limited partnerships
|
138.3 | 140.2 | 158.8 | 158.8 | ||||||||||||
|
Cash and cash equivalents
|
468.0 | 468.0 | 253.9 | 253.9 | ||||||||||||
|
Securities lending collateral
|
105.7 | 105.7 | 283.3 | 283.3 | ||||||||||||
|
Separate account assets
|
716.2 | 716.2 | 1,181.9 | 1,181.9 | ||||||||||||
|
Financial liabilities:
|
||||||||||||||||
|
Funds held under deposit contracts
|
11,987.9 | 10,972.2 | 10,886.9 | 10,739.2 | ||||||||||||
|
Notes payable:
|
||||||||||||||||
|
Capital Efficient Notes (CENts)
|
149.8 | 64.0 | 149.8 | 150.1 | ||||||||||||
|
Senior notes
|
299.0 | 268.1 | 298.8 | 302.7 | ||||||||||||
|
Securities lending payable
|
105.7 | 105.7 | 283.3 | 283.3 | ||||||||||||
F-27
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Other
Financial Instruments
The fair values for mortgage loans are determined by discounting
the projected cash flows using the current rate at which the
loans would be made to borrowers with similar credit ratings and
for the same maturities.
Investments in limited partnerships are comprised of hedge
funds, private equity funds and affordable housing projects and
state tax credit funds. Investments in limited partnerships
associated with hedge funds and private equity funds are carried
at fair value based on the NAV. Investments in limited
partnerships associated with affordable housing projects and
state tax credit funds are carried at amortized cost. Fair value
is estimated based on the discounted cash flows over the
remaining life of the tax credits.
For cash and cash equivalents, the carrying value is a
reasonable estimate of fair value.
The Company reports funds held under deposit contracts related
to investment-type contracts at carrying value and estimates the
fair values of these contracts using an income approach based on
the present value of the discounted cash flows. Cash flows are
projected using best estimates for lapses, mortality and
expenses, and discounted at a risk-free rate plus a
nonperformance risk spread.
The fair values of the Company’s notes payable are based on
quoted prices for similar instruments. The fair value
measurement assumes that liabilities are transferred to a market
participant of equal credit standing and without consideration
for any optional redemption feature.
The fair value of securities lending collateral is the cash and
non-cash collateral received by the custodian and held on the
Company’s behalf, based on quoted prices for similar
instruments. The carrying amount of securities lending payable
approximates fair value.
| 8. | Reinsurance |
The Company evaluates the financial condition of its reinsurers
to minimize the exposure to losses from reinsurer insolvencies.
Management of the Company is not aware of any of the
Company’s major reinsurers currently experiencing material
financial difficulties. The Company analyzes reinsurance
recoverables according to the credit ratings of its reinsurers.
Of the total amount due from reinsurers at December 31,
2008, 99.7% was with reinsurers rated A- or higher by
A.M. Best. The Company had no reserve for uncollectible
reinsurance in 2008 or 2007. None of the Company’s
reinsurance contracts exclude certified terrorist acts.
For the individual life business, the Company has reinsurance
agreements that limit the maximum claim on a single individual
to $0.5. The reinsurance agreements vary by product and policy
issue year. Most of the reinsurance recoverable relates to
future policy benefits and is covered by coinsurance agreements
where the reinsurer reimburses the Company based on a
percentage, which ranges from 50% to 85%, as specified in the
reinsurance contracts.
The Company reinsures 100% of its group long-term and short-term
disability business, except for the short-term disability sold
within the limited medical benefit plans, which is not
reinsured. The reinsurer is responsible for paying all claims.
F-28
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Reinsurance recoverables are composed of the following amounts:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Life insurance and annuities
|
||||||||
|
Reinsurance recoverables on:
|
||||||||
|
Funds held under deposit contracts
|
$ | 75.1 | $ | 74.4 | ||||
|
Future policy benefits
|
121.4 | 106.8 | ||||||
|
Paid claims, expense allowance and premium tax recoverable
|
2.9 | 5.0 | ||||||
|
Policy and contract claims
|
2.7 | 5.2 | ||||||
|
Total life insurance and annuities
|
202.1 | 191.4 | ||||||
|
Accident and health insurance
|
||||||||
|
Reinsurance recoverables on:
|
||||||||
|
Future policy benefits
|
59.1 | 60.6 | ||||||
|
Paid claims, expense allowance and premium tax recoverable
|
0.6 | 1.2 | ||||||
|
Policy and contract claims
|
2.4 | 0.7 | ||||||
|
Total accident and health insurance
|
62.1 | 62.5 | ||||||
|
Total reinsurance recoverables
|
$ | 264.2 | $ | 253.9 | ||||
The following table sets forth net life insurance in force as of
December 31:
| 2008 | 2007 | 2006 | ||||||||||
|
Direct life insurance in force
|
$ | 55,577.1 | $ | 56,246.8 | $ | 55,656.3 | ||||||
|
Amounts assumed from other companies
|
223.1 | 215.3 | 211.7 | |||||||||
|
Amounts ceded to other companies
|
(24,190.0 | ) | (23,799.3 | ) | (21,944.9 | ) | ||||||
|
Net life insurance in force
|
$ | 31,610.2 | $ | 32,662.8 | $ | 33,923.1 | ||||||
|
Percentage of amount assumed to net
|
0.71 | % | 0.66 | % | 0.62 | % | ||||||
F-29
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The effects of reinsurance on earned premiums are as follows:
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Direct:
|
||||||||||||
|
Accident and health premiums
|
$ | 456.3 | $ | 395.8 | $ | 390.9 | ||||||
|
Life insurance premiums
|
195.3 | 194.3 | 191.9 | |||||||||
|
Total
|
651.6 | 590.1 | 582.8 | |||||||||
|
Assumed:
|
||||||||||||
|
Accident and health premiums
|
0.6 | — | — | |||||||||
|
Life insurance premiums
|
0.2 | 0.2 | 0.2 | |||||||||
|
Total
|
0.8 | 0.2 | 0.2 | |||||||||
|
Ceded:
|
||||||||||||
|
Accident and health premiums
|
(13.6 | ) | (9.9 | ) | (10.2 | ) | ||||||
|
Life insurance premiums
|
(54.0 | ) | (49.9 | ) | (47.1 | ) | ||||||
|
Total
|
(67.6 | ) | (59.8 | ) | (57.3 | ) | ||||||
|
Total premiums
|
$ | 584.8 | $ | 530.5 | $ | 525.7 | ||||||
|
Percentage of amount assumed to total premiums
|
0.14 | % | 0.04 | % | 0.04 | % | ||||||
Ceded reinsurance reduced policy benefits by $54.3, $51.4 and
$45.5 for the years ended December 31, 2008, 2007 and 2006,
respectively.
| 9. | Deferred Policy Acquisition Costs |
The following table provides a reconciliation of the beginning
and ending balance for deferred policy acquisition costs:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Unamortized balance at beginning of period
|
$ | 129.9 | $ | 87.6 | ||||
|
Deferral of acquisition costs
|
110.6 | 59.6 | ||||||
|
Adjustments related to investment losses
|
4.8 | 0.7 | ||||||
|
Amortization related to other expenses
|
(25.8 | ) | (18.0 | ) | ||||
|
Unamortized balance at end of period
|
219.5 | 129.9 | ||||||
|
Accumulated effect of net unrealized investment losses
|
28.0 | 3.0 | ||||||
|
Balance at end of period
|
$ | 247.5 | $ | 132.9 | ||||
F-30
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 10. | Deferred Sales Inducements |
The following table provides a reconciliation of the beginning
and ending balance for deferred sales inducements, which are
included in other assets:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Unamortized balance at beginning of period
|
$ | 17.2 | $ | 9.0 | ||||
|
Capitalizations
|
17.3 | 8.8 | ||||||
|
Adjustments related to investment losses
|
1.0 | 0.2 | ||||||
|
Amortization related to other expenses
|
(2.5 | ) | (0.8 | ) | ||||
|
Unamortized balance at end of period
|
33.0 | 17.2 | ||||||
|
Accumulated effect of net unrealized investment losses
|
4.5 | 0.8 | ||||||
|
Balance at end of period
|
$ | 37.5 | $ | 18.0 | ||||
| 11. | Acquisitions |
On May 1, 2007, the Company acquired 100% ownership of MRM,
a full-service managing general underwriter (or MGU) and health
care network consulting firm specializing in the stop-loss
market. This acquisition provides the Company with pricing and
underwriting competitive advantages and an additional source of
revenue. The aggregate purchase price was $32.2, of which $22.0
was paid in cash and the remaining $10.2 is payable over the
five-year period following the acquisition contingent upon the
achievement of certain annual profitability targets. At the date
of the acquisition, the fair value of the assets acquired was
$29.0 and liabilities assumed were $6.6.
The acquisition was accounted for using the purchase method of
accounting. The results of MRM’s operations are presented
in the Group segment and consolidated in the accompanying
financial statements from the date of acquisition. The purchase
price allocation resulted in $6.9 of identifiable intangible
assets, including customer relationships, employment contracts,
noncompete agreements and the MRM trade name with useful lives
ranging from 5 to 10 years. Goodwill of $18.6 was initially
recognized as of December 31, 2007 for the amount in excess
of the purchase price paid over the fair value of the net assets
acquired. As of December 31, 2008, goodwill totaled $20.6
as a result of satisfying certain contingent targets as
described above.
As part of the MRM acquisition, the Company placed funds into
escrow to be disbursed to the seller in the event that specified
contingencies are resolved. Escrow funds related to the
acquisition were $5.4 as of December 31, 2007. The
specified contingencies were resolved during 2008, and the
escrow funds were disbursed to the seller.
MRM maintains fiduciary cash accounts restricted for the
specific use of paying customer claims. These accounts are
funded by customers, and balances are generally offset by claims
liability accounts. Amounts maintained in these accounts totaled
$3.7 and $4.6 as of December 31, 2008 and 2007,
respectively.
F-31
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 12. | Property, Equipment and Leasehold Improvements |
Property, equipment and leasehold improvements are composed of
the following amounts:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Computer equipment and software
|
$ | 9.4 | $ | 8.1 | ||||
|
Office equipment, furniture and fixtures
|
9.4 | 9.3 | ||||||
|
Equipment and software under capital leases
|
13.8 | 13.8 | ||||||
|
Leasehold improvements
|
13.7 | 13.7 | ||||||
| 46.3 | 44.9 | |||||||
|
Less: accumulated depreciation and amortization
|
27.4 | 21.6 | ||||||
|
Total property, equipment and leasehold improvements, net
|
$ | 18.9 | $ | 23.3 | ||||
Depreciation and amortization expenses associated with property,
equipment, and leasehold improvements, including equipment and
software under capital leases, amounted to $6.2, $7.2 and $5.6
for the years ended December 31, 2008, 2007 and 2006,
respectively.
| 13. | Policy and Contract Claims |
The following table provides a reconciliation of the beginning
and ending reserve balances for policy and contract claims:
| Year Ended December 31, | ||||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Balance as of January 1
|
$ | 110.9 | $ | 119.5 | $ | 135.7 | ||||||
|
Less: reinsurance recoverable
|
5.9 | 5.3 | 3.3 | |||||||||
|
Net balance as of January 1
|
105.0 | 114.2 | 132.4 | |||||||||
|
Incurred related to insured events of:
|
||||||||||||
|
The current year
|
364.2 | 292.2 | 304.0 | |||||||||
|
Prior years
|
4.5 | (7.0 | ) | (7.6 | ) | |||||||
|
Total incurred
|
368.7 | 285.2 | 296.4 | |||||||||
|
Paid related to insured events of:
|
||||||||||||
|
The current year
|
271.7 | 226.6 | 234.3 | |||||||||
|
Prior years
|
74.0 | 67.8 | 80.3 | |||||||||
|
Total paid
|
345.7 | 294.4 | 314.6 | |||||||||
|
Net balance as of December 31
|
128.0 | 105.0 | 114.2 | |||||||||
|
Add: reinsurance recoverable
|
5.1 | 5.9 | 5.3 | |||||||||
|
Balance as of December 31
|
$ | 133.1 | $ | 110.9 | $ | 119.5 | ||||||
The Company uses estimates in determining its liability for
policy and contract claims. These estimates are based on
historical claim payment patterns and expected loss ratios to
provide for the inherent variability in claim patterns and
severity. For the year ended December 31, 2008, the change
in prior year incurred claims was primarily due to
higher-than-expected paid claims and unfavorable changes in
liability estimates in medical stop-loss claims. For the year
ended December 31, 2007, the change in prior year incurred
claims was primarily due to favorable changes in liability
estimates related to group medical stop-loss claims. This was
offset by
higher-than-expected
claims experience related to individual life insurance. For the
year ended December 31, 2006, the change in prior year
incurred claims was primarily due to favorable claims experience
and timing differences related to reinsurance recoveries in the
current year of claims incurred and paid in prior years, related
to individual life insurance.
F-32
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 14. | Notes Payable and Credit Facilities |
Capital
Efficient Notes Due 2067
On October 10, 2007, the Company issued $150.0 aggregate
principal amount CENts with a scheduled maturity date of
October 15, 2037, and subject to certain limitations, with
a final maturity date of October 15, 2067. The Company
issued the CENts at a discount yielding $149.8. For the initial
10-year
period following the original issuance date, to but not
including October 15, 2017, the CENts carry a fixed
interest rate of 8.300% payable semi-annually. From
October 15, 2017, until the final maturity date of
October 15, 2067, interest on the CENts will accrue at a
variable annual rate equal to the three-month LIBOR plus 4.177%,
payable quarterly. The Company applied the net proceeds from the
issuance to pay a cash dividend of $200.0 to its stockholders on
October 19, 2007. Considering the impact of the cash flow
hedge, as well as the discount on the notes and the debt
issuance costs, the effective interest rate on the CENts is
9.39%.
The Company is required to use commercially reasonable efforts
to sell enough qualifying capital securities to permit repayment
of the CENts at the scheduled maturity date or on each interest
payment date thereafter. Any remaining outstanding principal
amount will be due on October 15, 2067.
Subject to certain conditions, the Company has the right, on one
or more occasions, to defer the payment of interest on the CENts
during any period up to ten years without giving rise to an
event of default. The Company will not be required to settle
deferred interest subject to certain conditions until it has
deferred interest for five consecutive years or, if earlier,
made a payment of current interest during a deferral period.
Deferred interest will accumulate additional interest at an
annual rate equal to the annual interest rate then applicable to
the CENts.
The CENts are unsecured junior subordinated obligations. The
Company can redeem the CENts at its option, in whole or in part,
on October 15, 2017, and on each interest payment date
thereafter at a redemption price of 100% of the principal amount
being redeemed plus accrued but unpaid interest. The Company can
redeem the CENts at its option, prior to October 15, 2017,
in whole or in part, at a redemption price of 100% of the
principal amount being redeemed or, if greater, a make-whole
price, plus accrued and unpaid interest.
In connection with the offering of the CENts, the Company
entered into a “replacement capital covenant” for the
benefit of the holders of the $300.0 senior notes due
April 1, 2016 (see below). Under the terms of the
replacement capital covenant, the Company may not redeem or
repay the CENts prior to October 15, 2047 unless the
redemption or repayment is financed from the offering of
replacement capital securities, as specified in the covenant.
Senior
Notes Due 2016
On March 30, 2006, the Company issued $300.0 of
6.125% senior notes due on April 1, 2016, which were
issued at a discount yielding $298.7. Proceeds from the senior
notes were used to pay down the outstanding principal on a
revolving line of credit. Interest on the senior notes is
payable semi-annually in arrears, beginning on October 2,
2006. Considering the impact of the cash flow hedge, as well as
the discount on the notes and the debt issuance costs, the
effective interest rate on the senior notes is 6.11%.
The senior notes are unsecured senior obligations and are equal
in right of payment to all existing and future unsecured senior
indebtedness. These notes are redeemable, in whole or in part,
at the option of the Company at any time or from time to time at
a redemption price equal to the greater of: (1) 100% of the
aggregate principal amount of the notes to be redeemed or
(2) the sum of the present value of the remaining scheduled
payments of principal and interest on the senior notes,
discounted to the redemption date on a semi-annual basis at a
prevailing U.S. Treasury rate plus 25 basis points,
together in each case with accrued interest payments to the
redemption date.
F-33
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Revolving
Credit Facilities
$200.0
Bank of America, N.A.
On August 16, 2007, the Company entered into a $200.0
senior unsecured revolving credit agreement with a syndicate of
lending institutions led by Bank of America, N.A. The credit
facility matures on August 16, 2012. The revolving credit
facility is available to provide support for working capital,
capital expenditures, and other general corporate purposes,
including permitted acquisitions, issuance of letters of
credits, refinancing and payment of fees in connection with this
facility.
Under the terms of the credit agreement, the Company is required
to maintain certain financial ratios. In particular, each of the
Company’s material insurance subsidiaries must maintain a
risk-based capital ratio of at least 200%, measured at the end
of each year, and the Company’s
debt-to-capitalization
ratio may not exceed 37.5%, measured at the end of each quarter.
In addition, the Company has agreed to other covenants
restricting the ability of its subsidiaries to incur additional
indebtedness, its ability to create liens, and its ability to
change its fiscal year and to enter into new lines of business,
as well as other customary affirmative covenants.
To be eligible for borrowing funds under this facility, the
representations and warranties that the Company made in the
credit agreement must continue to be true in all material
respects, and the Company must not be in default under the
facility, including failure to comply with the covenants
described above.
As of December 31, 2008 and 2007, the Company had no
borrowings outstanding under this facility and was in compliance
with all covenants.
On February 12, 2009, Bank of America, N.A. issued a notice
of default to one of the lending institutions in the syndicate
with a commitment of $20.0, effectively limiting the
Company’s ability to borrow under this facility to $180.0.
$50.0
Bank of New York
In 2005, the Company entered into two $25.0 revolving credit
facilities with The Bank of New York to support the
Company’s overnight repurchase agreement program, which
provides the Company liquidity to meet its general funding
requirements. These facilities were closed in March 2008. Prior
to closure, there was no borrowing activity on these facilities
in 2008 or 2007.
| 15. | Income Taxes |
The Company files income tax returns in the U.S. federal
and various state jurisdictions. The Company’s federal
income tax returns have been examined and closing agreements
have been executed with the Internal Revenue Service, or the
statute of limitations has expired for all tax periods through
December 31, 2003. The Internal Revenue Service is in the
process of auditing the Company’s life insurance and
non-life insurance company returns for the tax year ended
July 31, 2004, filed in consolidation with the
Company’s former parent, Safeco Corporation. To date, no
significant issues or proposed adjustments have been raised by
the examiners. The Internal Revenue Service has also completed
an audit of the Company’s life insurance company returns
for the years ended December 31, 2004 and 2005. As of
December 31, 2008, all issues were agreed upon and a
Form 4549-A
was prepared and sent to the Joint Committee on Taxation for
review pursuant to IRC § 6405(a) (refund in excess of
$2.0). The non-life insurance company tax returns are currently
not subject to an Internal Revenue Service audit for tax years
ended after July 31, 2004, and the statute of limitations
has expired for the tax year ended December 31, 2004. The
Company is not currently subject to any state income tax
examinations.
F-34
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Differences between income taxes computed by applying the
U.S. federal income tax rate of 35% to income before income
taxes and the provision for income taxes were as follows:
|
Year Ended December 31, |
Year Ended December 31, |
Year Ended December 31, |
||||||||||||||||||||||
| 2008 | 2007 | 2006 | ||||||||||||||||||||||
|
Income from operations before income taxes
|
$ | 13.0 | $ | 248.8 | $ | 244.0 | ||||||||||||||||||
|
Computed “expected” tax expense
|
4.5 | 35.00 | % | 87.1 | 35.00 | % | 85.4 | 35.00 | % | |||||||||||||||
|
Separate account dividend received deduction
|
(1.4 | ) | (10.77 | ) | (1.5 | ) | (0.60 | ) | (2.0 | ) | (0.82 | ) | ||||||||||||
|
Low income housing credits
|
(8.5 | ) | (65.38 | ) | (4.6 | ) | (1.85 | ) | (0.8 | ) | (0.33 | ) | ||||||||||||
|
Prior period adjustments
|
(2.9 | ) | (22.31 | ) | — | — | — | — | ||||||||||||||||
|
Other
|
(0.8 | ) | (6.54 | ) | 0.5 | 0.20 | 1.9 | 0.78 | ||||||||||||||||
|
Provision (benefit) for income taxes
|
$ | (9.1 | ) | (70.00 | )% | $ | 81.5 | 32.75 | % | $ | 84.5 | 34.63 | % | |||||||||||
The tax effects of temporary differences that gave rise to the
deferred income tax assets and deferred income tax liabilities
were as follows:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Deferred income tax assets:
|
||||||||
|
Adjustment to life policy liabilities
|
$ | 398.8 | $ | 365.4 | ||||
|
Capitalization of policy acquisition costs
|
45.1 | 44.8 | ||||||
|
Goodwill
|
1.3 | 1.8 | ||||||
|
Intangibles
|
11.6 | 13.8 | ||||||
|
Investment impairments
|
35.0 | 12.6 | ||||||
|
Performance share plan
|
3.9 | 3.7 | ||||||
|
Other liabilities accruals
|
1.7 | 1.8 | ||||||
|
Unrealized losses on investment securities (net of DAC
adjustment: $(9.8) and $(1.3), respectively)
|
566.8 | 6.8 | ||||||
|
Non-life net operating loss
|
1.0 | — | ||||||
|
Other
|
7.3 | 5.4 | ||||||
|
Total deferred income tax assets
|
1,072.5 | 456.1 | ||||||
|
Deferred income tax liabilities:
|
||||||||
|
Deferred policy acquisition costs
|
74.9 | 45.2 | ||||||
|
Securities — basis adjustment
|
211.1 | 206.9 | ||||||
|
Other
|
0.7 | 0.9 | ||||||
|
Total deferred income tax liabilities
|
286.7 | 253.0 | ||||||
|
Net deferred income tax asset
|
$ | 785.8 | $ | 203.1 | ||||
Due to the unprecedented volatility and disruption within the
capital markets over the past year the associated deferred tax
assets within our investment portfolio have also been subject to
this volatility. To assess the impact of this volatility, we
reviewed the liquidity requirements of our invested assets as
they relate to the liabilities associated with our insurance and
investment products to determine the future reversals and the
utilization of capital loss carry-backs and carry-forwards
related to our investment timing differences.
As the Company expects that it will fully realize the deferred
tax assets, no valuation allowance has been recorded as of
December 31, 2008 and 2007.
F-35
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
As of December 31, 2008, the Company has $1.0 of non-life
federal net operating loss carry-forwards due to expire under
current law during 2028.
A reconciliation of the beginning and ending amount of
unrecognized tax benefits is as follows:
| 2008 | 2007 | |||||||
|
Balance at January 1
|
$ | 0.8 | $ | 0.6 | ||||
|
Additions based on tax positions related to the current year
|
0.1 | 0.2 | ||||||
|
Reductions for tax positions of prior years
|
(0.5 | ) | — | |||||
|
Balance at December 31
|
$ | 0.4 | $ | 0.8 | ||||
The total balance of the unrecognized tax benefits above would
affect the effective tax rate if recognized. The Company does
not expect the total amount of unrecognized tax benefits for any
tax position to change significantly within the next twelve
months.
The Company includes penalties and interest accrued related to
unrecognized tax benefits in the calculation of income tax
expense. For the years ended December 31, 2008, 2007 and
2006, amounts recognized for interest and penalties in the
consolidated statements of income were not material.
| 16. | Accumulated Other Comprehensive Loss |
The components of accumulated other comprehensive loss are as
follows:
| December 31, | ||||||||
| 2008 | 2007 | |||||||
|
Net unrealized losses on
available-for-sale
securities
|
$ | (1,649.0 | ) | $ | (20.2 | ) | ||
|
Net unrealized losses on derivative financial instruments
|
(2.9 | ) | (2.9 | ) | ||||
|
Adjustment for deferred policy acquisition costs
|
28.0 | 3.0 | ||||||
|
Adjustment for deferred sales inducements
|
4.5 | 0.8 | ||||||
|
Deferred income taxes
|
566.8 | 6.8 | ||||||
|
Accumulated other comprehensive loss
|
$ | (1,052.6 | ) | $ | (12.5 | ) | ||
For the years ended December 31, 2008, 2007 and 2006, the
amounts reclassified from other comprehensive loss to net
realized investment gains (losses) included in net income were
$(103.2), $(13.6), and $0.7, net of taxes of $(55.5), $(7.3) and
$0.4, respectively.
| 17. | Commitments and Contingencies |
Guaranty
Fund Assessments
Under state insolvency and guaranty laws, insurers licensed to
do business in a state can be assessed or required to contribute
to state guaranty funds to cover policyholder losses resulting
from insurer insolvencies. Liabilities for guaranty funds are
not discounted or recorded net of premium taxes and are included
in other liabilities in the consolidated balance sheets. At
December 31, 2008, the Company had liabilities of $7.3 for
estimated guaranty fund assessments. The Company has a related
asset for premium tax offsets of $5.8, reported in accounts
receivable and other receivables, which are available for a
period of five to 20 years.
Investments
in Limited Partnerships
At December 31, 2008, the Company was invested in 12
limited partnership interests related to affordable housing
projects and state tax credit funds, three of which were entered
into in 2008. The Company
F-36
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
unconditionally committed to provide capital contributions
totaling approximately $106.9, of which the remaining $56.8 is
expected to be contributed over a period of four years. These
investments are accounted for under the equity method and are
recorded at amortized cost in investments in limited
partnerships, with the present value of unfunded contributions
recorded in other liabilities.
Capital contributions of $50.1 were paid as of December 31,
2008, with the remaining expected cash capital contributions as
follows:
|
Expected Capital |
||||
| Contributions | ||||
|
2009
|
$ | 23.8 | ||
|
2010
|
31.1 | |||
|
2011
|
0.1 | |||
|
2012
|
1.8 | |||
|
Total expected capital contributions
|
$ | 56.8 | ||
The Company has also committed to invest $52.5 in five private
equity funds. The Company will provide capital contributions to
the partnerships up to the committed amount at the discretion of
the general partners, subject to certain incremental
contribution limits. The remaining term of the capital
commitment ranges up to seven years, ending in 2015.
As of December 31, 2008, the Company has remaining
investment commitments totaling $37.0 related to these
partnerships.
Litigation
Because of the nature of the business, the Company is subject to
legal actions filed or threatened in the ordinary course of its
business operations. The Company does not expect that any such
litigation, pending or threatened, as of December 31, 2008,
will have a material adverse effect on its consolidated
financial condition, future operating results or liquidity.
Leases
The Company has office space, commercial real estate, and
certain equipment under leases that expire at various dates
through 2015. The Company accounts for these leases as operating
leases. Certain leases include renewal options.
Future minimum lease commitments, including cost escalation
clauses, for the next five years and thereafter are as follows:
|
Operating |
||||
| Leases | ||||
|
2009
|
$ | 7.9 | ||
|
2010
|
7.6 | |||
|
2011
|
7.0 | |||
|
2012
|
6.8 | |||
|
2013
|
6.7 | |||
|
Thereafter
|
10.8 | |||
|
Total
|
$ | 46.8 | ||
The amount of rent expense was $8.0, $8.1 and $7.8 for the years
ended December 31, 2008, 2007 and 2006, respectively.
F-37
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
In October 2004, the Company entered into a service agreement
with a third party service provider to outsource the majority of
its information technology infrastructure. The initial term of
the service agreement expires in July 2010, subject to early
termination in certain cases, with two one-year extensions at
the Company’s election. Under the terms of the service
agreement, the Company agreed to pay an annual service fee
ranging from $13.2 to $14.7 for five years. The remaining annual
service fee is $11.6 for 2009 and $6.7 for 2010, subject to
certain annual service fee adjustments based on actual
benchmarks and production utilization. The Company incurred
service fee expenses of $11.8, $12.8 and $13.3 for the years
ended December 31, 2008, 2007 and 2006, respectively.
Other
Commitments
At December 31, 2008 and 2007, unfunded mortgage loan
commitments were $9.0 and $1.5, respectively.
The Company had no other material commitments or contingencies
at December 31, 2008 and 2007.
| 18. | Employee Benefit Plans |
Defined
Contribution Plan
The Company sponsors a defined contribution plan for all
eligible employees that includes a matching contribution of 100%
of a participant’s contributions up to 6% of eligible
compensation. Defined contribution plan expense was $4.5, $4.2
and $2.2 for the years ended December 31, 2008, 2007 and
2006, respectively.
Performance
Share Plan
In 2004, the Company adopted a performance share plan (the
“Performance Share Plan”) that provides incentives to
selected executives based on the long-term success of the
Company. Awards under the Performance Share Plan are typically
made in the form of performance shares with a three-year award
period. The value of each performance share is based on
achievement of a growth target in intrinsic business value per
share, which is based on book value per share and enterprise
value per share, and awards are paid in cash. The expense
recorded for grants related to the Performance Share Plan was
$6.0, $9.4 and $11.8 for the years ended December 31, 2008,
2007 and 2006, respectively.
Equity
Incentive Plan and Employee Stock Purchase Plan
In October 2007, the Company’s Board of Directors adopted,
and the Company’s stockholders approved, the Equity
Incentive Plan and employee stock purchase plan (or ESPP) and
reserved 7,830,000 and 870,000 shares of common stock,
respectively, for issuance under these plans. Also in October
2007, the Company’s Board of Directors adopted, and the
Company’s stockholders approved, an initial public offering
(IPO) grant program under which shares of common stock,
restricted stock units, and stock options would be granted to
certain management-level employees in connection with the
terminated 2007 initial public offering.
In October 2008, the Company withdrew its registration for an
IPO with the Securities and Exchange Commission as a result of
market conditions. As of December 31, 2008, the
Company’s Board of Directors had not approved any grants to
individuals under the Equity Incentive Plan, ESPP or IPO program.
| 19. | Dividends |
Intracompany
Dividends
The Company’s insurance subsidiaries are restricted by
state regulations as to the aggregate amount of dividends they
may pay in any consecutive
12-month
period without regulatory approval. Accordingly, based
F-38
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
on statutory limits as of December 31, 2007, the Company
was eligible to receive dividends from its insurance
subsidiaries during 2008 without obtaining regulatory approval
as long as the aggregate dividends paid over the twelve months
preceding any dividend payment date in 2008 did not exceed
$135.2. The total amount of dividends received by the Company
from its insurance subsidiaries during 2008 was $100.0. Based on
state regulations as of December 31, 2008, the Company is
eligible to receive dividends from its insurance subsidiaries
during 2009 without obtaining regulatory approval as long as the
aggregate dividends paid over the twelve months preceding any
dividend payment date in 2009 do not exceed $117.9.
Dividends
to Stockholders
The Company paid no dividends to its stockholders and warrant
holders of record for the year ended December 31, 2008. On
October 19, 2007, the Company paid cash dividends totaling
$200.0, or $1.792 per share, to its stockholders and warrant
holders of record as of October 12, 2007. On
December 26, 2006, the Company paid a cash dividend
totaling $100.0, or $0.896 per share, to its stockholders and
warrant holders of record as of December 15, 2006.
| 20. | Statutory-Basis Information |
State insurance regulatory authorities require insurance
companies to file annual statements prepared on an accounting
basis prescribed or permitted by their respective states of
domicile. Prescribed statutory accounting practices include
state laws, regulations and general administrative rules, as
well as a variety of publications of the National Association of
Insurance Commissioners (NAIC), including the revised Accounting
Practices and Procedures Manual. Permitted statutory accounting
practices encompass all accounting practices not so prescribed.
The statutory net income (loss) for the Company’s insurance
subsidiaries is as follows:
| Year Ended December 31, | ||||||||||||
| 2008 | 2007 | 2006 | ||||||||||
|
Statutory net income (loss):
|
||||||||||||
|
Symetra Life Insurance Company
|
$ | 36.7 | $ | 134.1 | $ | 145.0 | ||||||
|
Symetra National Life Insurance Company
|
0.5 | 0.4 | 1.1 | |||||||||
|
First Symetra National Life Insurance Company of New York
|
(2.2 | ) | 2.4 | 0.1 | ||||||||
|
Total
|
$ | 35.0 | $ | 136.9 | $ | 146.2 | ||||||
Statutory net income differs from income reported in accordance
with GAAP primarily because policy acquisition costs are
expensed when incurred, reserves are based on different
assumptions, and income tax expense reflects only taxes paid or
currently payable.
Statutory capital and surplus for Symetra Life Insurance Company
was $1,179.0 and $1,225.0 for the years ended December 31,
2008 and 2007, respectively. These differ from amounts reported
in accordance with GAAP primarily because policy acquisition
costs are expensed when incurred, reserve calculations are based
on different assumptions and fixed maturities are carried at
amortized cost.
Life and health insurance companies are subject to certain
risk-based capital requirements as specified by the NAIC. Under
those requirements, the amount of capital and surplus maintained
by a life and health insurance company is to be determined based
on various risk factors related to it. At December 31, 2008
and 2007, Symetra Life Insurance Company and its subsidiaries
met the risk-based capital requirements.
F-39
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 21. | Related Parties |
The Company entered into an Investment Management Agreement on
March 14, 2004, with White Mountains Advisors, LLC
(WMA), a subsidiary of White Mountains Investment Group, Ltd.
This agreement provides for investment advisory services related
to the Company’s invested assets and portfolio management
services. Expenses amounted to $14.6, $15.3, and $20.2 for the
years ended December 31, 2008, 2007 and 2006, respectively.
At December 31, 2008 and 2007, amounts due to WMA were $3.5
and $3.8, respectively.
| 22. | Segment Information |
The Company offers a broad range of products and services that
include group and individual insurance products, pension
products and annuities. These operations are managed separately
as five reportable segments based on product groupings: Group,
Retirement Services, Income Annuities, Individual and Other.
The primary segment profitability measure that management uses
is segment pre-tax adjusted operating income (loss), which is
calculated by adjusting income (loss) from continuing operations
before federal income taxes to exclude net realized investment
gains (losses), and for the Retirement Services’ segment to
include the net realized investment gains (losses) on fixed
index annuities (FIA) options.
When evaluating segment pre-tax adjusted operating income (loss)
in the Retirement Services’ segment, management includes
the realized and unrealized investment gains (losses) from
options related to an FIA hedging program. This program consists
of buying S&P 500 Index call options. The Company uses
index options to hedge the equity return component of FIA
products. These options do not qualify as hedge instruments or
for hedge accounting treatment. The realized and unrealized
gains (losses) from the options are recorded in net realized
investment gains (losses). Since the interest incurred on the
Company’s FIA products is included as a component of
interest credited, it is more meaningful to evaluate results
inclusive of the results of the hedge program.
| • | Group. Group offers medical stop-loss insurance, limited medical benefit plans, group life insurance, accidental death and dismemberment insurance, and disability insurance mainly to employer groups of 50 to 5,000 individuals. The Company also offers MGU services. | |
| • | Retirement Services. Retirement Services offers fixed and variable deferred annuities, including tax-sheltered annuities, IRAs and group annuities, to qualified retirement plans, including Section 401(k) and 457 plans. It also provides record-keeping services for qualified retirement plans invested in mutual funds. | |
| • | Income Annuities. Income Annuities offers SPIAs for customers seeking a reliable source of retirement income and structured settlement annuities to fund third party personal injury settlements. | |
| • | Individual. Individual offers a wide array of term, universal and variable life insurance products, as well as BOLI. | |
| • | Other. This segment consists of unallocated corporate income, composed primarily of investment income on unallocated surplus, unallocated corporate expenses, interest expense on debt, the results of small, noninsurance businesses that are managed outside of the operating segments and intersegment elimination entries. |
The accounting policies of the reportable segments are the same
as those described in the summary of significant accounting
policies (see Note 2).
The Company allocates investment income on life insurance
company surplus assets to each segment using a risk-based
capital formula.
F-40
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following tables present selected financial information by
segment and reconciles segment pre-tax adjusted operating income
(loss) to amounts reported in the consolidated statements of
income.
| Year Ended December 31, 2008 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 449.8 | $ | 0.1 | $ | — | $ | 134.9 | $ | — | $ | 584.8 | ||||||||||||
|
Net investment income (loss)
|
17.8 | 261.1 | 423.4 | 254.6 | (0.4 | ) | 956.5 | |||||||||||||||||
|
Other revenues
|
19.0 | 20.2 | 0.9 | 16.0 | 11.7 | 67.8 | ||||||||||||||||||
|
Net realized investment losses
|
(0.1 | ) | (20.8 | ) | (99.6 | ) | (16.8 | ) | (20.7 | ) | (158.0 | ) | ||||||||||||
|
Total revenues
|
486.5 | 260.6 | 324.7 | 388.7 | (9.4 | ) | 1,451.1 | |||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
295.9 | (6.8 | ) | — | 59.4 | — | 348.5 | |||||||||||||||||
|
Interest credited
|
— | 176.4 | 364.5 | 227.7 | (2.5 | ) | 766.1 | |||||||||||||||||
|
Other underwriting and operating expenses
|
115.7 | 57.4 | 21.9 | 57.3 | 13.5 | 265.8 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 31.9 | 31.9 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
8.1 | 14.9 | 1.4 | 1.4 | — | 25.8 | ||||||||||||||||||
|
Total benefits and expenses
|
419.7 | 241.9 | 387.8 | 345.8 | 42.9 | 1,438.1 | ||||||||||||||||||
|
Segment pre-tax income (loss)
|
66.8 | 18.7 | (63.1 | ) | 42.9 | (52.3 | ) | 13.0 | ||||||||||||||||
|
Less: Net realized investment losses
|
(0.1 | ) | (20.8 | ) | (99.6 | ) | (16.8 | ) | (20.7 | ) | (158.0 | ) | ||||||||||||
|
Add: Net realized and unrealized losses on FIA options
|
— | (2.9 | ) | — | — | — | (2.9 | ) | ||||||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | 66.9 | $ | 36.6 | $ | 36.5 | $ | 59.7 | $ | (31.6 | ) | $ | 168.1 | |||||||||||
|
As of December 31, 2008:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 161.5 | $ | 4,636.6 | $ | 5,865.6 | $ | 4,129.2 | $ | 1,459.6 | $ | 16,252.5 | ||||||||||||
|
Deferred policy acquisition costs
|
3.3 | 183.0 | 14.5 | 46.7 | — | 247.5 | ||||||||||||||||||
|
Separate account assets
|
— | 645.7 | — | 70.5 | — | 716.2 | ||||||||||||||||||
|
Total assets
|
295.1 | 6,005.9 | 6,301.8 | 4,703.7 | 1,923.1 | 19,229.6 | ||||||||||||||||||
|
Future policy benefits, losses, claims and loss expenses(1)
|
192.1 | 5,661.0 | 6,756.4 | 4,737.5 | (11.4 | ) | 17,335.6 | |||||||||||||||||
|
Unearned premiums
|
1.4 | — | — | 10.5 | — | 11.9 | ||||||||||||||||||
|
Other policyholder funds
|
10.0 | 63.8 | 4.9 | 30.7 | 7.9 | 117.3 | ||||||||||||||||||
|
Notes payable
|
— | — | — | — | 448.8 | 448.8 | ||||||||||||||||||
| (1) | This includes funds held under deposit contracts, future policy benefits, and policy and contract claims. |
F-41
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Year Ended December 31, 2007 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 392.1 | $ | — | $ | — | $ | 138.4 | $ | — | $ | 530.5 | ||||||||||||
|
Net investment income
|
18.1 | 244.3 | 439.3 | 244.1 | 27.8 | 973.6 | ||||||||||||||||||
|
Other revenues
|
15.2 | 24.5 | 0.8 | 15.0 | 13.2 | 68.7 | ||||||||||||||||||
|
Net realized investment gains (losses)
|
(0.1 | ) | (9.8 | ) | 23.0 | (1.5 | ) | 5.2 | 16.8 | |||||||||||||||
|
Total revenues
|
425.3 | 259.0 | 463.1 | 396.0 | 46.2 | 1,589.6 | ||||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
213.1 | (8.3 | ) | — | 62.3 | — | 267.1 | |||||||||||||||||
|
Interest credited
|
— | 165.5 | 371.5 | 216.3 | (1.0 | ) | 752.3 | |||||||||||||||||
|
Other underwriting and operating expenses
|
112.3 | 69.1 | 22.4 | 57.7 | 20.4 | 281.9 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 21.5 | 21.5 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
8.4 | 6.0 | 1.1 | 2.5 | — | 18.0 | ||||||||||||||||||
|
Total benefits and expenses
|
333.8 | 232.3 | 395.0 | 338.8 | 40.9 | 1,340.8 | ||||||||||||||||||
|
Segment pre-tax income
|
91.5 | 26.7 | 68.1 | 57.2 | 5.3 | 248.8 | ||||||||||||||||||
|
Less: Net realized investment gains (losses)
|
(0.1 | ) | (9.8 | ) | 23.0 | (1.5 | ) | 5.2 | 16.8 | |||||||||||||||
|
Add: Net realized and unrealized losses on FIA options
|
— | (2.3 | ) | — | — | — | (2.3 | ) | ||||||||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 91.6 | $ | 34.2 | $ | 45.1 | $ | 58.7 | $ | 0.1 | $ | 229.7 | ||||||||||||
|
As of December 31, 2007:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 255.9 | $ | 3,976.0 | $ | 6,830.3 | $ | 4,299.6 | $ | 1,543.2 | $ | 16,905.0 | ||||||||||||
|
Deferred policy acquisition costs
|
3.5 | 84.3 | 10.9 | 34.2 | — | 132.9 | ||||||||||||||||||
|
Separate account assets
|
— | 1,059.3 | — | 122.6 | — | 1,181.9 | ||||||||||||||||||
|
Total assets
|
385.3 | 5,337.0 | 7,132.5 | 4,818.9 | 1,886.5 | 19,560.2 | ||||||||||||||||||
|
Future policy benefits, losses, claims and loss expenses(1)
|
171.2 | 4,438.4 | 6,891.1 | 4,560.3 | (3.2 | ) | 16,057.8 | |||||||||||||||||
|
Unearned premiums
|
1.6 | — | — | 9.9 | — | 11.5 | ||||||||||||||||||
|
Other policyholder funds
|
11.2 | 7.0 | 4.3 | 26.6 | 7.7 | 56.8 | ||||||||||||||||||
|
Notes payable
|
— | — | — | — | 448.6 | 448.6 | ||||||||||||||||||
| (1) | This includes funds held under deposit contracts, future policy benefits, and policy and contract claims. |
F-42
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Year Ended December 31, 2006 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 387.3 | $ | 0.1 | $ | — | $ | 138.3 | $ | — | $ | 525.7 | ||||||||||||
|
Net investment income
|
18.0 | 269.8 | 439.0 | 232.8 | 25.3 | 984.9 | ||||||||||||||||||
|
Other revenues
|
10.2 | 22.8 | 0.8 | 12.9 | 9.4 | 56.1 | ||||||||||||||||||
|
Net realized investment gains (losses)
|
(0.1 | ) | (17.0 | ) | 16.8 | (3.8 | ) | 5.8 | 1.7 | |||||||||||||||
|
Total revenues
|
415.4 | 275.7 | 456.6 | 380.2 | 40.5 | 1,568.4 | ||||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
230.8 | (16.5 | ) | — | 50.0 | — | 264.3 | |||||||||||||||||
|
Interest credited
|
— | 186.2 | 371.8 | 208.2 | (0.3 | ) | 765.9 | |||||||||||||||||
|
Other underwriting and operating expenses
|
105.7 | 61.7 | 21.6 | 57.4 | 14.1 | 260.5 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 19.1 | 19.1 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
10.9 | 1.1 | 0.6 | 2.0 | — | 14.6 | ||||||||||||||||||
|
Total benefits and expenses
|
347.4 | 232.5 | 394.0 | 317.6 | 32.9 | 1,324.4 | ||||||||||||||||||
|
Segment pre-tax income
|
68.0 | 43.2 | 62.6 | 62.6 | 7.6 | 244.0 | ||||||||||||||||||
|
Less: Net realized investment gains (losses)
|
(0.1 | ) | (17.0 | ) | 16.8 | (3.8 | ) | 5.8 | 1.7 | |||||||||||||||
|
Add: Net realized and unrealized gains on FIA options
|
— | 2.2 | — | — | — | 2.2 | ||||||||||||||||||
|
Segment pre-tax adjusted operating income
|
$ | 68.1 | $ | 62.4 | $ | 45.8 | 66.4 | $ | 1.8 | $ | 244.5 | |||||||||||||
|
As of December 31, 2006:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 168.7 | $ | 4,443.3 | $ | 6,967.9 | $ | 4,074.9 | $ | 1,650.5 | $ | 17,305.3 | ||||||||||||
|
Deferred policy acquisition costs
|
4.0 | 54.5 | 6.8 | 22.9 | — | 88.2 | ||||||||||||||||||
|
Separate account assets
|
— | 1,115.5 | — | 118.4 | — | 1,233.9 | ||||||||||||||||||
|
Total assets
|
300.1 | 5,905.0 | 7,273.4 | 4,601.7 | 2,034.4 | 20,114.6 | ||||||||||||||||||
|
Future policy benefits, losses, claims and loss expenses(1)
|
185.2 | 4,914.7 | 7,010.6 | 4,370.1 | (0.7 | ) | 16,479.9 | |||||||||||||||||
|
Unearned premiums
|
2.5 | — | — | 9.2 | — | 11.7 | ||||||||||||||||||
|
Other policyholder funds
|
8.4 | 7.9 | 2.0 | 22.0 | 8.3 | 48.6 | ||||||||||||||||||
|
Notes payable
|
— | — | — | — | 298.7 | 298.7 | ||||||||||||||||||
| (1) | This includes funds held under deposit contracts, future policy benefits, and policy and contract claims. |
F-43
Table of Contents
NOTES TO
CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 23. | Quarterly Results of Operations (Unaudited) |
The unaudited quarterly results of operations for years ended
December 31, 2008 and 2007 are summarized in the table
below:
| Three Months Ended | ||||||||||||||||
| March 31 | June 30 | September 30 | December 31 | |||||||||||||
| (In millions, except for per share data) | ||||||||||||||||
|
2008
|
||||||||||||||||
|
Total revenues
|
$ | 365.0 | $ | 400.4 | $ | 341.7 | $ | 344.0 | ||||||||
|
Total benefits and expenses
|
360.3 | 360.2 | 352.3 | 365.3 | ||||||||||||
|
Income (loss) from operations before income taxes
|
4.7 | 40.2 | (10.6 | ) | (21.3 | ) | ||||||||||
|
Net income (loss)
|
3.3 | 28.5 | (4.8 | ) | (4.9 | ) | ||||||||||
|
Net income (loss) per common share:
|
||||||||||||||||
|
Basic net income (loss) per share(1)
|
$ | 0.03 | $ | 0.26 | $ | (0.05 | ) | $ | (0.05 | ) | ||||||
|
Diluted net income (loss) per share(1)
|
$ | 0.03 | $ | 0.26 | $ | (0.05 | ) | $ | (0.05 | ) | ||||||
|
2007
|
||||||||||||||||
|
Total revenues
|
$ | 407.3 | $ | 405.8 | $ | 391.3 | $ | 385.2 | ||||||||
|
Total benefits and expenses
|
331.5 | 338.6 | 329.7 | 341.0 | ||||||||||||
|
Income from operations before income taxes
|
75.8 | 67.2 | 61.6 | 44.2 | ||||||||||||
|
Net income
|
50.7 | 45.5 | 41.4 | 29.7 | ||||||||||||
|
Net income per common share:
|
||||||||||||||||
|
Basic net income per share(1)
|
$ | 0.45 | $ | 0.41 | $ | 0.37 | $ | 0.27 | ||||||||
|
Diluted net income per share(1)
|
$ | 0.45 | $ | 0.41 | $ | 0.37 | $ | 0.27 | ||||||||
| (1) | Quarterly earnings per share amounts may not add to the full year amounts as holders of outstanding warrants do not participate in losses. |
F-44
Table of Contents
CONSOLIDATED
BALANCE SHEETS
|
September 30, |
December 31, |
|||||||
| 2009 | 2008 | |||||||
| (Unaudited) | ||||||||
|
(In millions, except share and |
||||||||
| per share data) | ||||||||
|
ASSETS
|
||||||||
|
Investments:
|
||||||||
|
Available-for-sale
securities:
|
||||||||
|
Fixed maturities, at fair value (amortized cost: $18,381.2
and $16,528.4, respectively)
|
$ | 18,542.3 | $ | 14,887.6 | ||||
|
Marketable equity securities, at fair value (cost: $52.9
and $52.5, respectively)
|
35.4 | 38.1 | ||||||
|
Trading securities:
|
||||||||
|
Marketable equity securities, at fair value (cost: $157.9
and $152.1, respectively)
|
140.6 | 106.3 | ||||||
|
Mortgage loans, net
|
1,095.2 | 988.7 | ||||||
|
Policy loans
|
73.9 | 75.2 | ||||||
|
Short-term investments
|
2.5 | 9.4 | ||||||
|
Investments in limited partnerships (includes $46.6 and
$56.3 measured at fair value, respectively)
|
133.4 | 138.3 | ||||||
|
Other invested assets
|
11.9 | 8.9 | ||||||
|
Total investments
|
20,035.2 | 16,252.5 | ||||||
|
Cash and cash equivalents
|
241.7 | 468.0 | ||||||
|
Accrued investment income
|
243.0 | 206.3 | ||||||
|
Accounts receivable and other receivables
|
66.1 | 61.7 | ||||||
|
Reinsurance recoverables
|
269.9 | 264.2 | ||||||
|
Deferred policy acquisition costs
|
240.8 | 247.5 | ||||||
|
Goodwill
|
25.8 | 24.3 | ||||||
|
Current income tax recoverable
|
25.1 | 21.1 | ||||||
|
Deferred income tax assets, net
|
150.9 | 785.8 | ||||||
|
Property, equipment, and leasehold improvements, net
|
16.2 | 18.9 | ||||||
|
Other assets
|
61.3 | 57.4 | ||||||
|
Securities lending collateral
|
31.4 | 105.7 | ||||||
|
Separate account assets
|
818.6 | 716.2 | ||||||
|
Total assets
|
$ | 22,226.0 | $ | 19,229.6 | ||||
| LIABILITIES AND STOCKHOLDERS’ EQUITY | ||||||||
|
Funds held under deposit contracts
|
$ | 18,586.1 | $ | 16,810.4 | ||||
|
Future policy benefits
|
394.7 | 392.1 | ||||||
|
Policy and contract claims
|
134.6 | 133.1 | ||||||
|
Unearned premiums
|
13.0 | 11.9 | ||||||
|
Other policyholders’ funds
|
90.8 | 117.3 | ||||||
|
Notes payable
|
448.9 | 448.8 | ||||||
|
Other liabilities
|
227.4 | 207.9 | ||||||
|
Securities lending payable
|
31.4 | 105.7 | ||||||
|
Separate account liabilities
|
818.6 | 716.2 | ||||||
|
Total liabilities
|
20,745.5 | 18,943.4 | ||||||
|
Commitments and contingencies (Note 9)
|
||||||||
|
Preferred stock, $0.01 par value; 10,000,000 shares
authorized; none issued
|
— | — | ||||||
|
Common stock, $0.01 par value; 750,000,000 shares
authorized;
92,729,455 and 92,646,295 shares issued and outstanding as of September 30, 2009 and December 31, 2008, respectively |
0.9 | 0.9 | ||||||
|
Additional paid-in capital
|
1,165.5 | 1,165.5 | ||||||
|
Retained earnings
|
284.3 | 172.4 | ||||||
|
Accumulated other comprehensive income (loss), net of taxes
|
29.8 | (1,052.6 | ) | |||||
|
Total stockholders’ equity
|
1,480.5 | 286.2 | ||||||
|
Total liabilities and stockholders’ equity
|
$ | 22,226.0 | $ | 19,229.6 | ||||
See accompanying notes.
F-45
Table of Contents
CONSOLIDATED
STATEMENTS OF INCOME (LOSS)
|
Three Months Ended |
Nine Months Ended |
|||||||||||||||
| September 30, | September 30, | |||||||||||||||
| 2009 | 2008 | 2009 | 2008 | |||||||||||||
| (Unaudited) | (Unaudited) | (Unaudited) | ||||||||||||||
| (Unaudited) | ||||||||||||||||
| (In millions, except per share data) | ||||||||||||||||
|
Revenues:
|
||||||||||||||||
|
Premiums
|
$ | 142.1 | $ | 148.1 | $ | 430.2 | $ | 440.4 | ||||||||
|
Net investment income
|
283.6 | 241.6 | 829.4 | 718.0 | ||||||||||||
|
Other revenues
|
14.7 | 16.4 | 43.2 | 52.0 | ||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(44.1 | ) | (23.3 | ) | (167.9 | ) | (61.7 | ) | ||||||||
|
Less: portion of losses recognized in other comprehensive income
|
26.7 | — | 94.2 | — | ||||||||||||
|
Net impairment losses recognized in earnings
|
(17.4 | ) | (23.3 | ) | (73.7 | ) | (61.7 | ) | ||||||||
|
Other net realized investment gains (losses)
|
28.7 | (41.1 | ) | 44.7 | (41.6 | ) | ||||||||||
|
Total net realized investment gains (losses)
|
11.3 | (64.4 | ) | (29.0 | ) | (103.3 | ) | |||||||||
|
Total revenues
|
451.7 | 341.7 | 1,273.8 | 1,107.1 | ||||||||||||
|
Benefits and expenses:
|
||||||||||||||||
|
Policyholder benefits and claims
|
85.6 | 79.7 | 262.1 | 260.1 | ||||||||||||
|
Interest credited
|
220.5 | 192.1 | 629.2 | 569.1 | ||||||||||||
|
Other underwriting and operating expenses
|
61.7 | 65.4 | 186.7 | 201.9 | ||||||||||||
|
Interest expense
|
7.9 | 8.0 | 23.8 | 24.0 | ||||||||||||
|
Amortization of deferred policy acquisition costs
|
13.8 | 7.1 | 36.4 | 17.7 | ||||||||||||
|
Total benefits and expenses
|
389.5 | 352.3 | 1,138.2 | 1,072.8 | ||||||||||||
|
Income (loss) from operations before income taxes
|
62.2 | (10.6 | ) | 135.6 | 34.3 | |||||||||||
|
Provision (benefit) for income taxes:
|
||||||||||||||||
|
Current
|
(15.7 | ) | 10.7 | (4.2 | ) | 34.2 | ||||||||||
|
Deferred
|
33.8 | (16.5 | ) | 43.6 | (26.9 | ) | ||||||||||
|
Total provision (benefit) for income taxes
|
18.1 | (5.8 | ) | 39.4 | 7.3 | |||||||||||
|
Net income (loss)
|
$ | 44.1 | $ | (4.8 | ) | $ | 96.2 | $ | 27.0 | |||||||
|
Net income (loss) per common share:
|
||||||||||||||||
|
Basic
|
$ | 0.40 | $ | (0.05 | ) | $ | 0.86 | $ | 0.24 | |||||||
|
Diluted
|
$ | 0.40 | $ | (0.05 | ) | $ | 0.86 | $ | 0.24 | |||||||
|
Weighted-average number of common shares outstanding:
|
||||||||||||||||
|
Basic
|
111.622 | 92.646 | 111.622 | 111.622 | ||||||||||||
|
Diluted
|
111.624 | 92.646 | 111.623 | 111.622 | ||||||||||||
|
Cash dividends declared per common share
|
$ | — | $ | — | $ | — | $ | — | ||||||||
See accompanying notes.
F-46
Table of Contents
CONSOLIDATED
STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY
|
Accumulated |
||||||||||||||||||||
|
Additional |
Other |
Total |
||||||||||||||||||
|
Common |
Paid-in |
Retained |
Comprehensive |
Stockholders’ |
||||||||||||||||
| Stock | Capital | Earnings | Income (Loss) | Equity | ||||||||||||||||
|
(Unaudited) |
||||||||||||||||||||
| (In millions) | ||||||||||||||||||||
|
Balances at January 1, 2008
|
$ | 0.9 | $ | 1,165.5 | $ | 131.2 | $ | (12.5 | ) | $ | 1,285.1 | |||||||||
|
Cumulative effect adjustment — new accounting guidance
(net of taxes: $(10.3))
|
— | — | 19.1 | (19.1 | ) | — | ||||||||||||||
|
Comprehensive income (loss), net of taxes:
|
||||||||||||||||||||
|
Net income
|
— | — | 27.0 | — | 27.0 | |||||||||||||||
|
Other comprehensive loss (net of taxes: $(404.5))
|
— | — | — | (751.2 | ) | (751.2 | ) | |||||||||||||
|
Total comprehensive loss, net of taxes
|
— | — | — | — | (724.2 | ) | ||||||||||||||
|
Balances at September 30, 2008
|
$ | 0.9 | $ | 1,165.5 | $ | 177.3 | $ | (782.8 | ) | $ | 560.9 | |||||||||
|
Balances at January 1, 2009
|
$ | 0.9 | $ | 1,165.5 | $ | 172.4 | $ | (1,052.6 | ) | $ | 286.2 | |||||||||
|
Cumulative effect adjustment — new accounting guidance
(net of taxes: $(8.4))
|
— | — | 15.7 | (15.7 | ) | — | ||||||||||||||
|
Comprehensive income, net of taxes:
|
||||||||||||||||||||
|
Net income
|
— | — | 96.2 | — | 96.2 | |||||||||||||||
|
Other comprehensive income (net of taxes: $(591.3))
|
— | — | — | 1,098.1 | 1,098.1 | |||||||||||||||
|
Total comprehensive income, net of taxes
|
— | — | — | — | 1,194.3 | |||||||||||||||
|
Balances at September 30, 2009
|
$ | 0.9 | $ | 1,165.5 | $ | 284.3 | $ | 29.8 | $ | 1,480.5 | ||||||||||
See accompanying notes.
F-47
Table of Contents
CONSOLIDATED
STATEMENTS OF CASH FLOWS
| Nine Months Ended September 30, | ||||||||
| 2009 | 2008 | |||||||
| (Unaudited) | (Unaudited) | |||||||
| (In millions) | ||||||||
|
Cash flows from operating activities
|
||||||||
|
Net income
|
$ | 96.2 | $ | 27.0 | ||||
|
Adjustments to reconcile net income to net cash provided by
operating activities:
|
||||||||
|
Net realized investment losses
|
29.0 | 103.3 | ||||||
|
Accretion of fixed maturities and mortgage loans
|
15.0 | 28.9 | ||||||
|
Accrued interest on bonds
|
(25.8 | ) | (25.4 | ) | ||||
|
Amortization and depreciation
|
10.9 | 11.1 | ||||||
|
Deferred income tax provision (benefit)
|
43.6 | (26.9 | ) | |||||
|
Interest credited on deposit contracts
|
629.2 | 569.1 | ||||||
|
Mortality and expense charges and administrative fees
|
(75.1 | ) | (72.3 | ) | ||||
|
Changes in:
|
||||||||
|
Deferred policy acquisition costs
|
(95.9 | ) | (56.9 | ) | ||||
|
Accrued income taxes
|
(4.0 | ) | (1.4 | ) | ||||
|
Accrued investment income
|
(36.7 | ) | (19.9 | ) | ||||
|
Policy and contract claims
|
1.5 | 24.4 | ||||||
|
Future policy benefits
|
2.6 | 8.1 | ||||||
|
Other assets
|
(27.8 | ) | (4.9 | ) | ||||
|
Other liabilities
|
34.1 | (6.6 | ) | |||||
|
Other, net
|
(0.2 | ) | — | |||||
|
Total adjustments
|
500.4 | 530.6 | ||||||
|
Net cash provided by operating activities
|
596.6 | 557.6 | ||||||
|
Cash flows from investing activities
|
||||||||
|
Purchases of:
|
||||||||
|
Fixed maturities and equity securities
|
(3,332.4 | ) | (1,675.2 | ) | ||||
|
Other invested assets and investments in limited partnerships
|
(30.3 | ) | (22.5 | ) | ||||
|
Issuances of mortgage loans
|
(162.3 | ) | (169.7 | ) | ||||
|
Issuances of policy loans
|
(13.6 | ) | (12.2 | ) | ||||
|
Maturities, calls, paydowns, and other
|
1,001.5 | 636.9 | ||||||
|
Securities lending collateral returned (invested), net
|
72.3 | (4.0 | ) | |||||
|
Sales of:
|
||||||||
|
Fixed maturities and equity securities
|
454.1 | 346.8 | ||||||
|
Other invested assets and investments in limited partnerships
|
23.0 | 2.4 | ||||||
|
Repayments of mortgage loans
|
53.9 | 62.7 | ||||||
|
Repayments of policy loans
|
14.1 | 13.1 | ||||||
|
Net decrease (increase) in short-term investments
|
6.9 | (5.3 | ) | |||||
|
Purchases of property, equipment, and leasehold improvements
|
(1.1 | ) | (1.5 | ) | ||||
|
Other, net
|
(2.8 | ) | (2.7 | ) | ||||
|
Net cash used in investing activities
|
(1,916.7 | ) | (831.2 | ) | ||||
|
Cash flows from financing activities
|
||||||||
|
Policyholder account balances:
|
||||||||
|
Deposits
|
$ | 2,187.7 | $ | 1,266.5 | ||||
|
Withdrawals
|
(1,010.1 | ) | (967.7 | ) | ||||
|
Securities lending collateral (paid) received, net
|
(72.3 | ) | 4.0 | |||||
|
Other, net
|
(11.5 | ) | (17.9 | ) | ||||
|
Net cash provided by financing activities
|
1,093.8 | 284.9 | ||||||
|
Net (decrease) increase in cash and cash equivalents
|
(226.3 | ) | 11.3 | |||||
|
Cash and cash equivalents at beginning of period
|
468.0 | 253.9 | ||||||
|
Cash and cash equivalents at end of period
|
$ | 241.7 | $ | 265.2 | ||||
|
Supplemental disclosures of cash flow information
|
||||||||
|
Net cash paid (received) during the year for:
|
||||||||
|
Interest
|
$ | 15.5 | $ | 15.8 | ||||
|
Income taxes
|
(0.4 | ) | 35.5 | |||||
|
Non-cash transactions during the period:
|
||||||||
|
Investments in limited partnerships and capital obligations
incurred
|
10.0 | 3.6 | ||||||
See accompanying notes.
F-48
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL STATEMENTS
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 1. | Nature of Operations, Basis of Presentation and Accounting Policies |
Organization
and Description of Business
The accompanying interim consolidated financial statements
include on a consolidated basis the accounts of Symetra
Financial Corporation and its subsidiaries which are referred to
as “Symetra Financial” or “the Company.”
Symetra Financial Corporation is a Delaware corporation
privately owned by an investor group led by White Mountains
Insurance Group, Ltd. and Berkshire Hathaway Inc.
Symetra Financial’s subsidiaries offer group and individual
insurance products and retirement products, including annuities
marketed through professional agents and distributors in all
states and the District of Columbia. The Company’s
principal products include medical stop-loss insurance, fixed
and variable deferred annuities, single premium immediate
annuities and individual life insurance.
Basis
of Presentation and Use of Estimates
The interim consolidated financial statements have been prepared
in conformity with U.S. generally accepted accounting
principles (GAAP) and the rules and regulations of the
Securities and Exchange Commission (SEC) for interim financial
reporting. These interim consolidated financial statements are
unaudited but in management’s opinion include all
adjustments, consisting of normal recurring adjustments and
accruals, necessary for a fair presentation. The consolidated
balance sheet as of December 31, 2008 is derived from
audited consolidated financial statements as of that date, but
certain information and footnotes required by GAAP for complete
financial statements have been excluded. These interim
consolidated financial statements should be read in conjunction
with the audited consolidated financial statements and
accompanying notes included elsewhere in this prospectus.
The most significant estimates include those used to determine
the following: the valuation of investments; the identification
of
other-than-temporary
impairments of investments; the balance, recoverability and
amortization of deferred policy acquisition costs (DAC); the
liabilities for funds held under deposit contracts, future
policy benefits, and policy and contract claims; and the
recoverability of deferred tax assets. The recorded amounts
reflect management’s best estimates, though actual results
could differ. Management believes the amounts provided are
appropriate.
The interim consolidated financial statements include the
accounts of Symetra Financial Corporation and its subsidiaries
that are wholly owned, directly or indirectly. All significant
intercompany transactions and balances have been eliminated.
| 2. | Accounting Policies |
For a description of significant accounting policies, see
Note 2 to the audited consolidated financial statements of
Symetra Financial Corporation included elsewhere in this
prospectus.
Adoption
of New Accounting Pronouncements
ASC
810-10
(formerly SFAS No. 160) Noncontrolling Interests
in Consolidated Financial Statements — an Amendment of
Accounting Research Bulletin No. 51
In December 2007, the Financial Accounting Standards Board
(FASB) issued SFAS No. 160
(ASC 810-10),
Noncontrolling Interests in Consolidated Financial
Statements, which clarifies that a noncontrolling interest
in a subsidiary is an ownership interest in the consolidated
entity that should be reported as equity in the consolidated
financial statements. The Company adopted this guidance
effective January 1, 2009. The adoption did not have a
material impact on the Company’s consolidated financial
statements.
F-49
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
ASC
320-10
(formerly FSP
SFAS 115-2
and
SFAS 124-2)
Other-than-Temporary
Impairments (OTTI)
In April 2009, the FASB issued FASB Staff Position (FSP)
SFAS 115-2
and
SFAS 124-2
(ASC 320-10),
Recognition and Presentation of
Other-than-Temporary
Impairments. This guidance amends OTTI guidance on fixed
maturities and modifies the OTTI presentation and disclosure
requirements for both fixed maturities and equity securities.
The FSP replaces the provision that management must positively
assert the intent and ability to hold a fixed maturity until
recovery to determine impairment, with the assertion that the
Company does not intend to sell or it is not
more-likely-than-not that the Company will be required to sell a
fixed maturity prior to recovery. In addition, if a credit loss
exists, the FSP requires that the credit loss is recognized in
earnings, whereas the portion due to other factors is recognized
in other comprehensive income (loss). As permitted by the
transition guidance, the Company elected to prospectively adopt
the guidance effective January 1, 2009, which resulted in
an increase of $15.7 (net of taxes of $8.4) to the opening
balance of retained earnings with a corresponding decrease to
accumulated other comprehensive income (loss) to reclassify the
noncredit portion of previously impaired fixed maturities held
as of January 1, 2009, for which the Company did not intend
to sell and it was not more likely than not that the Company
would be required to sell the security before recovery of its
amortized cost.
To determine the cumulative effect of adoption the Company
compared the present value of cash flows expected to be received
as of January 1, 2009, to the amortized cost basis of the
fixed maturities. The discount rate used to calculate the
present value was the rate for each respective fixed maturity in
effect before recognizing any OTTI. The cumulative effect
adjustment increased the amortized cost of our fixed maturity
securities, primarily corporate securities, by $24.1.
The Company enhanced its financial statement presentation, as
required, to separately present the OTTI recognized in
accumulated other comprehensive income (loss) on the face of the
consolidated statements of changes in stockholders’ equity
and present the total OTTI recognized as a realized loss in the
income statement, with an offset for the amount of noncredit
impairments recognized in accumulated other comprehensive income
(loss). The enhanced financial statement disclosures are
included in Note 4. For the nine months ended
September 30, 2009, gross impairments were $167.9, of which
$73.7 was included in earnings and $94.2 was recorded in other
comprehensive income (loss).
ASC
820-10
(formerly FSP
SFAS 157-2),
Effective Date of FASB Statement No. 157
On January 1, 2008, the Company elected the partial
adoption of SFAS No. 157 (ASC
820-10),
Fair Value Measurements under the provisions of FSP
SFAS 157-2,
which allowed an entity to delay application of the guidance for
fair value measurements until January 1, 2009, for certain
non-financial assets and liabilities, including fair value
measurements used in the impairment testing of goodwill and
eligible non-financial assets and liabilities included within a
business combination. The Company adopted the guidance for fair
value measurements for these non-financial assets and
liabilities on January 1, 2009. The adoption did not have a
material impact on the Company’s consolidated financial
statements.
ASC
820-10
(formerly FSP
SFAS 157-4),
Fair Value — Nonactive Markets
The Company prospectively adopted FSP
SFAS No. 157-4
(ASC
820-10),
Determining Fair Value When the Volume and Level of Activity
for the Asset or Liability Have Significantly Decreased and
Identifying Transactions That Are Not Orderly on
January 1, 2009, which provides guidance for determining
fair value when the volume or level of activity for an asset or
liability has significantly decreased and identifies
circumstances that indicate a transaction is not orderly. The
adoption of this guidance did not have a material impact on the
Company’s consolidated financial statements.
F-50
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
ASC
825-10
(formerly FSP
SFAS 107-1
and APB
28-1),
Interim Disclosures about Fair Value of Financial
Instruments
In April 2009, the FASB issued FSP
SFAS No. 107-1
and APB 28-1
(ASC
825-10),
Interim Disclosures about Fair Value of Financial Instruments
to require the fair value disclosures for certain financial
instruments be included in interim financial statements of
public companies. This guidance applies to all financial
instruments under ASC
825-10-50
(formerly SFAS No. 107, Disclosures about Fair
Value of Financial Instruments), whether recognized in the
financial statements or not. Additionally, companies must
disclose methods and significant assumptions used to estimate
fair value. The Company adopted this guidance on April 1,
2009. The adoption did not have a material impact on the
Company’s consolidated financial statements.
ASC
815-10
(formerly SFAS No. 161) Disclosures about
Derivative Instruments and Hedging Activities
In March 2008, the FASB issued SFAS No. 161 (ASC
815-10),
Disclosures about Derivative Instruments and Hedging
Activities, an amendment to SFAS No. 133. This
Statement amends and expands the disclosure requirements for
derivative instruments and hedging activities by requiring
companies to provide enhanced disclosures about how and why the
entity uses derivative instruments, how derivative instruments
and hedging activities are accounted for, and how derivative
instruments and related hedged items affect a company’s
financial position, financial performance and cash flows. The
Company adopted this guidance on January 1, 2009. The
adoption of this guidance did not impact the Company’s
consolidated financial statements, as the Company does not have
a material amount of derivative instruments.
ASC
855-10
(formerly SFAS No. 165) Subsequent
Events
In May 2009, the FASB issued SFAS No. 165 (ASC
855-10),
Subsequent Events. This guidance establishes the
standards of accounting for and disclosing events that occur
after the balance sheet date, but before financial statements
are issued and renames type I and type II subsequent events
to “recognized” subsequent events and
“non-recognized” subsequent events, respectively. The
guidance also clarifies that companies who widely distribute
financial statements should evaluate subsequent events through
the date of issuance, whereas all other companies should
evaluate subsequent events through the date financial statements
are available to be issued. The Company adopted this guidance
for its interim reporting period ending on June 30, 2009.
The adoption did not have a material impact on the
Company’s consolidated financial statements.
ASC
105-10
(formerly SFAS No. 168), FASB Accounting Standards
Codification and the Hierarchy of Generally Accepted Accounting
Principles
In July 2009, the FASB issued SFAS No. 168 (ASC
105-10),
FASB Accounting Standards Codification and the Hierarchy of
Generally Accepted Accounting Principles, which establishes
the FASB Accounting Standards Codification (Codification or ASC)
as the single source of authoritative GAAP recognized by the
FASB to be applied by nongovernmental entities. Rules and
interpretive releases of the SEC under authority of federal
securities laws are also sources of authoritative GAAP for SEC
registrants. The Codification supersedes all existing non-SEC
accounting and reporting standards. All other non-grandfathered,
non-SEC accounting literature not included in the Codification
will become non-authoritative.
Following the Codification, the FASB will not issue new
standards in the form of Statements, FASB Staff Positions or
Emerging Issues Task Force Abstracts. Instead, it will issue
Accounting Standards Updates (ASUs), which will serve to update
the Codification, provide background information about the
guidance and provide the basis for conclusions on the changes to
the Codification.
GAAP is not intended to be changed as a result of the
FASB’s Codification project, but it will change the way the
guidance is organized and presented. As a result, these changes
have a significant impact on how
F-51
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
companies reference GAAP in their financial statements and in
their accounting policies for financial statements issued for
interim and annual periods ending after September 15, 2009.
The Company has implemented the Codification in this quarterly
report by referencing the Codification topics where appropriate.
References to the superseded standards have been included for
informational purposes.
Accounting
Pronouncements Not Yet Adopted
ASC
810-10
(formerly SFAS No. 167), Amendments to FASB
Interpretation No. 46(R)
In June 2009, the FASB issued SFAS No. 167 (ASC
810-10),
Amendments to FASB Interpretation No. 46(R), which
provides guidance for determining which enterprise, if any, has
a controlling financial interest in a variable interest entity
and requires additional disclosures about involvement in
variable interest entities. The Company will adopt this guidance
on January 1, 2010. The Company has not yet determined the
impact adoption of this guidance will have on its consolidated
financial statements.
ASU
2009-05,
Measuring Liabilities at Fair Value
In August 2009, the FASB issued ASU
2009-05,
Fair Value Measurements and Disclosures
(Topic 820) — Measuring Liabilities at Fair
Value. This update provides guidance on appropriate
measurement techniques for determining the fair value of
liabilities. The Company adopted this guidance on
October 1, 2009, and it will not have a material impact on
its consolidated financial statements.
ASU
2009-12,
Investments in Certain Entities That Calculate Net Asset Value
per Share (or It’s Equivalent)
In September 2009, the FASB issued ASU
2009-12,
Investments in Certain Entities That Calculate Net Asset
Value per Share (or It’s Equivalent). This update
amends ASC 820 to permit entities to estimate the fair value of
certain investments using the net asset value (NAV) per share as
of the measurement date, if the fair value of the investment is
not readily determinable. The guidance applies to investments in
entities that calculate NAV in accordance with ASC 946. The
Company adopted this guidance on October 1, 2009, and it
will not have a material impact on its consolidated financial
statements.
| 3. | Earnings Per Share |
Basic earnings per share represents the amount of earnings for
the period available to each share of common stock outstanding
during the reporting period. Diluted earnings per share
represents the amount of earnings for the period available to
each share of common stock outstanding during the reporting
period adjusted for the potential issuance of common stock, if
dilutive.
The outstanding warrants exercisable for 18,975,744 shares are
considered participating securities or potential common stock
securities that are included in weighted-average common shares
outstanding for purposes of computing basic earnings per share
using the two-class method. The warrants are considered
participating securities or potential common stock securities
because the terms of the agreements entitle the holders to
receive any dividends declared on the common stock concurrently
with the holders of outstanding shares of common stock, on a
one-to-one
basis. In periods of net loss, none of the loss is allocated to
the outstanding warrants; therefore, the warrants are not
included in the basic earnings per share calculation in such
periods.
The Company granted 83,160 shares of restricted stock to
certain members of senior management on August 24, 2009,
which were included in the computation of diluted earnings per
share, based on application of the treasury stock method,
weighted for the portion of the period they were outstanding.
The restricted stock shares are subject to certain service
vesting conditions, none of which were satisfied as of
September 30, 2009.
F-52
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following table presents information relating to the
Company’s calculations of basic and diluted earnings per
share (EPS) for the following periods:
|
For the Three Months |
For the Nine Months |
|||||||||||||||
| Ended September 30, | Ended September 30, | |||||||||||||||
| 2009 | 2008 | 2009 | 2008 | |||||||||||||
| (in millions, except per share data) | ||||||||||||||||
|
Numerator:
|
||||||||||||||||
|
Net income (loss), as reported
|
$ | 44.1 | $ | (4.8 | ) | $ | 96.2 | $ | 27.0 | |||||||
|
Denominator:
|
||||||||||||||||
|
Weighted-average common shares outstanding — basic
|
111.622 | 92.646 | 111.622 | 111.622 | ||||||||||||
|
Add: Dilutive effect of restricted stock
|
0.002 | — | 0.001 | — | ||||||||||||
|
Weighted-average common shares outstanding — diluted
|
111.624 | 92.646 | 111.623 | 111.622 | ||||||||||||
|
Net income (loss) per common share:
|
||||||||||||||||
|
Basic
|
$ | 0.40 | $ | (0.05 | ) | $ | 0.86 | $ | 0.24 | |||||||
|
Diluted
|
$ | 0.40 | $ | (0.05 | ) | $ | 0.86 | $ | 0.24 | |||||||
|
Antidilutive shares not included in net income (loss) per
diluted common share
|
— | 18.976 | — | — | ||||||||||||
For periods with net losses, the warrants and restricted stock
are not included in the computation of diluted EPS as they are
anti-dilutive.
| 4. | Investments |
The following tables summarize the Company’s
available-for-sale
fixed maturities and marketable equity securities:
|
Other-Than- |
||||||||||||||||||||
|
Cost or |
Gross |
Gross |
Temporary |
|||||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
Impairments in |
||||||||||||||||
| Cost | Gains | Losses | Value | AOCI(1) | ||||||||||||||||
|
September 30, 2009
|
||||||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||||||
|
U.S. government and agencies
|
$ | 42.4 | $ | 3.3 | $ | — | $ | 45.7 | $ | (0.1 | ) | |||||||||
|
State and political subdivisions
|
518.7 | 3.9 | (37.7 | ) | 484.9 | (1.8 | ) | |||||||||||||
|
Foreign governments
|
26.9 | 1.3 | — | 28.2 | — | |||||||||||||||
|
Corporate securities
|
12,231.6 | 597.0 | (414.6 | ) | 12,414.0 | (36.7 | ) | |||||||||||||
|
Residential mortgage-backed securities
|
3,506.3 | 132.0 | (101.7 | ) | 3,536.6 | (36.5 | ) | |||||||||||||
|
Commercial mortgage-backed securities
|
1,883.7 | 54.6 | (64.9 | ) | 1,873.4 | (0.1 | ) | |||||||||||||
|
Other debt obligations
|
171.6 | 9.2 | (21.3 | ) | 159.5 | (8.0 | ) | |||||||||||||
|
Total fixed maturities
|
18,381.2 | 801.3 | (640.2 | ) | 18,542.3 | (83.2 | ) | |||||||||||||
|
Marketable equity securities,
available-for-sale
|
52.9 | 0.6 | (18.1 | ) | 35.4 | — | ||||||||||||||
|
Total
|
$ | 18,434.1 | $ | 801.9 | $ | (658.3 | ) | $ | 18,577.7 | $ | (83.2 | ) | ||||||||
| (1) | Represents the amount of cumulative non-credit OTTI losses transferred to or recorded in other comprehensive income in accordance with ASC 820-10 (formerly FSP SFAS 115-2) for securities that also had a credit-related impairment. |
F-53
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
|
Cost or |
Gross |
Gross |
||||||||||||||
|
Amortized |
Unrealized |
Unrealized |
Fair |
|||||||||||||
| Cost | Gains | Losses | Value | |||||||||||||
|
December 31, 2008
|
||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||
|
U.S. government and agencies
|
$ | 155.5 | $ | 5.2 | $ | (3.9 | ) | $ | 156.8 | |||||||
|
State and political subdivisions
|
488.8 | 0.9 | (64.8 | ) | 424.9 | |||||||||||
|
Foreign governments
|
31.4 | 3.2 | — | 34.6 | ||||||||||||
|
Corporate securities
|
10,564.1 | 105.1 | (1,362.7 | ) | 9,306.5 | |||||||||||
|
Residential mortgage-backed securities
|
3,176.1 | 84.6 | (134.4 | ) | 3,126.3 | |||||||||||
|
Commercial mortgage-backed securities
|
1,912.7 | 17.5 | (255.2 | ) | 1,675.0 | |||||||||||
|
Other debt obligations
|
199.8 | — | (36.3 | ) | 163.5 | |||||||||||
|
Total fixed maturities
|
16,528.4 | 216.5 | (1,857.3 | ) | 14,887.6 | |||||||||||
|
Marketable equity securities,
available-for-sale
|
52.5 | — | (14.4 | ) | 38.1 | |||||||||||
|
Total
|
$ | 16,580.9 | $ | 216.5 | $ | (1,871.7 | ) | $ | 14,925.7 | |||||||
Of the U.S. government and agencies securities, agencies
comprised $24.3 and $132.1 of the fair value as of
September 30, 2009 and December 31, 2008,
respectively. As of September 30, 2009, these securities
had gross unrealized gains of $1.6 and no unrealized losses. As
of December 31, 2008, these securities had gross unrealized
gains of $2.6 and gross unrealized losses of $(3.9).
F-54
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following tables show the gross unrealized losses including
the portion of OTTI recognized in other comprehensive income
(loss) for fixed maturities, and fair values of the
Company’s available-for-sale investments. These are
aggregated by investment category and the severity of the
unrealized loss, separated between securities that have been in
a continuous unrealized loss position for less than twelve
months and for twelve months or more.
| Less Than 12 Months | 12 Months or More | |||||||||||||||||||||||
|
Gross |
Gross |
|||||||||||||||||||||||
|
Fair |
Unrealized |
# of |
Fair |
Unrealized |
# of |
|||||||||||||||||||
|
September 30, 2009
|
Value | Losses | Securities | Value | Losses | Securities | ||||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||||||||||
|
State and political subdivisions
|
$ | 35.1 | $ | (5.4 | ) | 6 | $ | 270.4 | $ | (32.3 | ) | 45 | ||||||||||||
|
Corporate securities
|
554.9 | (27.7 | ) | 55 | 2,711.6 | (386.9 | ) | 349 | ||||||||||||||||
|
Residential mortgage-backed securities
|
132.0 | (3.9 | ) | 10 | 468.4 | (97.8 | ) | 70 | ||||||||||||||||
|
Commercial mortgage-backed securities
|
55.6 | (0.9 | ) | 6 | 794.8 | (64.0 | ) | 50 | ||||||||||||||||
|
Other debt securities
|
— | — | — | 38.5 | (21.3 | ) | 10 | |||||||||||||||||
|
Total fixed maturities
|
777.6 | (37.9 | ) | 77 | 4,283.7 | (602.3 | ) | 524 | ||||||||||||||||
|
Marketable equity securities,
available-for-sale
|
— | — | — | 34.2 | (18.1 | ) | 5 | |||||||||||||||||
|
Total
|
$ | 777.6 | $ | (37.9 | ) | 77 | $ | 4,317.9 | $ | (620.4 | ) | 529 | ||||||||||||
|
% Below amortized cost — fixed maturities:
|
||||||||||||||||||||||||
|
Less than 20%
|
$ | 752.0 | $ | (26.3 | ) | $ | 3,638.7 | $ | (323.2 | ) | ||||||||||||||
|
20% or more
|
25.6 | (11.6 | ) | 645.0 | (279.1 | ) | ||||||||||||||||||
|
Total fixed maturities
|
777.6 | (37.9 | ) | 4,283.7 | (602.3 | ) | ||||||||||||||||||
|
% Below cost — marketable equity securities,
available-for-sale:
|
||||||||||||||||||||||||
|
Less than 20%
|
— | — | 0.2 | (0.1 | ) | |||||||||||||||||||
|
20% or more
|
— | — | 34.0 | (18.0 | ) | |||||||||||||||||||
|
Total marketable equity securities,
available-for-sale
|
— | — | 34.2 | (18.1 | ) | |||||||||||||||||||
|
Total
|
$ | 777.6 | $ | (37.9 | ) | $ | 4,317.9 | (620.4 | ) | |||||||||||||||
F-55
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Less Than 12 Months | 12 Months or More | |||||||||||||||||||||||
|
Gross |
Gross |
|||||||||||||||||||||||
|
Fair |
Unrealized |
# of |
Fair |
Unrealized |
# of |
|||||||||||||||||||
|
December 31, 2008
|
Value | Losses | securities | Value | Losses | securities | ||||||||||||||||||
|
Fixed maturities:
|
||||||||||||||||||||||||
|
U.S. government and agencies
|
$ | 52.4 | $ | (3.9 | ) | 3 | $ | — | $ | — | — | |||||||||||||
|
State and political subdivisions
|
305.0 | (57.0 | ) | 61 | 73.1 | (7.8 | ) | 14 | ||||||||||||||||
|
Foreign governments
|
||||||||||||||||||||||||
|
Corporate securities
|
4,565.7 | (484.2 | ) | 695 | 2,789.7 | (878.5 | ) | 426 | ||||||||||||||||
|
Residential mortgage-backed securities
|
536.0 | (74.4 | ) | 105 | 169.6 | (60.0 | ) | 41 | ||||||||||||||||
|
Commercial mortgage-backed securities
|
694.3 | (140.2 | ) | 60 | 566.2 | (115.0 | ) | 48 | ||||||||||||||||
|
Other debt securities
|
127.1 | (23.7 | ) | 19 | 26.6 | (12.6 | ) | 5 | ||||||||||||||||
|
Total fixed maturities
|
6,280.5 | (783.4 | ) | 943 | 3,625.2 | (1,073.9 | ) | 534 | ||||||||||||||||
|
Marketable equity securities,
available-for-sale
|
14.8 | (11.2 | ) | 3 | 23.3 | (3.2 | ) | 2 | ||||||||||||||||
|
Total
|
$ | 6,295.3 | $ | (794.6 | ) | 946 | $ | 3,648.5 | $ | (1,077.1 | ) | 536 | ||||||||||||
|
% Below amortized cost — fixed maturities:
|
||||||||||||||||||||||||
|
Less than 20%
|
$ | 5,427.3 | $ | (434.1 | ) | $ | 1,997.1 | $ | (257.9 | ) | ||||||||||||||
|
20% or more
|
853.2 | (349.3 | ) | 1,628.1 | (816.0 | ) | ||||||||||||||||||
|
Total fixed maturities
|
6,280.5 | (783.4 | ) | 3,625.2 | (1,073.9 | ) | ||||||||||||||||||
|
% Below cost — marketable equity securities,
available-for-sale:
|
||||||||||||||||||||||||
|
Less than 20%
|
0.5 | (0.3 | ) | 23.3 | (3.2 | ) | ||||||||||||||||||
|
20% or more
|
14.3 | (10.9 | ) | — | — | |||||||||||||||||||
|
Total marketable equity securities,
available-for-sale
|
14.8 | (11.2 | ) | 23.3 | (3.2 | ) | ||||||||||||||||||
|
Total
|
$ | 6,295.3 | $ | (794.6 | ) | 3,648.5 | (1,077.1 | ) | ||||||||||||||||
After the recognition of OTTI, the Company believes that the
remaining securities in an unrealized loss position as of
September 30, 2009 were not
other-than-temporarily
impaired as it did not intend to sell these fixed maturity
securities or it was not more likely than not that it will be
required to sell the fixed maturity securities before recovery
of their amortized cost basis. Furthermore, based upon the
Company’s cash flow modeling and the expected continuation
of contractually required principal and interest payments, the
Company considered these securities to be temporarily impaired
as of September 30, 2009.
The Company does not intend to sell its
available-for-sale
marketable equity securities, primarily consisting of
non-redeemable preferred stock, or it is not more likely than
not it will be required to sell these securities before recovery
of their cost basis, and the Company expects to recover the cost
basis of these securities.
The following table summarizes the amortized cost and fair value
of fixed maturities as September 30, 2009, by contractual
years to maturity. Expected maturities will differ from
contractual maturities because borrowers may have the right to
call or prepay obligations with or without prepayment
F-56
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
penalties. Residential and commercial mortgage-backed securities
and other debt obligations, which are mainly asset-backed
securities, are shown separately as they are not due at a single
maturity date.
|
Cost or |
||||||||
| Amortized Cost | Fair Value | |||||||
|
One year or less
|
$ | 430.2 | $ | 435.2 | ||||
|
Over one year through five years
|
2,941.9 | 3,046.0 | ||||||
|
Over five years through ten years
|
4,259.7 | 4,445.9 | ||||||
|
Over ten years
|
5,187.8 | 5,045.7 | ||||||
|
Residential mortgage-backed securities
|
3,506.3 | 3,536.6 | ||||||
|
Commercial mortgage-backed securities
|
1,883.7 | 1,873.4 | ||||||
|
Other debt obligations
|
171.6 | 159.5 | ||||||
|
Total fixed maturities
|
$ | 18,381.2 | $ | 18,542.3 | ||||
The following table summarizes the Company’s net investment
income:
|
For the Three Months |
For the Nine Months |
|||||||||||||||
| Ended September 30, | Ended September 30, | |||||||||||||||
| 2009 | 2008 | 2009 | 2008 | |||||||||||||
|
Fixed maturities
|
$ | 267.0 | $ | 235.7 | $ | 781.4 | $ | 691.2 | ||||||||
|
Marketable equity securities,
available-for-sale
|
0.6 | 0.4 | 2.3 | 2.0 | ||||||||||||
|
Marketable equity securities, trading
|
0.7 | 0.7 | 1.9 | 2.1 | ||||||||||||
|
Mortgage loans
|
17.2 | 15.1 | 49.3 | 43.4 | ||||||||||||
|
Policy loans
|
1.1 | 1.1 | 3.3 | 3.4 | ||||||||||||
|
Investments in limited partnerships
|
(0.9 | ) | (9.7 | ) | 1.7 | (19.9 | ) | |||||||||
|
Other(1)
|
2.8 | 3.2 | 4.0 | 10.5 | ||||||||||||
|
Total investment income
|
288.5 | 246.5 | 843.9 | 732.7 | ||||||||||||
|
Investment expenses(2)
|
(4.9 | ) | (4.9 | ) | (14.5 | ) | (14.7 | ) | ||||||||
|
Net investment income
|
$ | 283.6 | $ | 241.6 | $ | 829.4 | $ | 718.0 | ||||||||
| (1) | Includes income from other invested assets, short-term investments and cash and cash equivalents. | |
| (2) | Investment expenses are primarily composed of fees paid to the Company’s investment advisor, an affiliate of White Mountains Insurance Group, Ltd. |
F-57
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The following table provides additional detail of net realized
investment gains (losses). The cost of securities sold is
determined using the specific identification method.
|
For the Three Months |
For the Nine Months |
|||||||||||||||
| Ended September 30, | Ended September 30, | |||||||||||||||
| 2009 | 2008 | 2009 | 2008 | |||||||||||||
|
Gross realized gains on sales:
|
||||||||||||||||
|
Fixed maturities
|
$ | 10.7 | $ | 0.7 | $ | 17.0 | $ | 10.2 | ||||||||
|
Marketable equity securities, trading
|
1.3 | 8.5 | 2.3 | 14.6 | ||||||||||||
|
Total gross realized gains on sales
|
12.0 | 9.2 | 19.3 | 24.8 | ||||||||||||
|
Gross realized losses on sales:
|
||||||||||||||||
|
Fixed maturities
|
(12.7 | ) | (3.1 | ) | (14.9 | ) | (6.1 | ) | ||||||||
|
Marketable equity securities, trading
|
(1.0 | ) | (5.3 | ) | (5.3 | ) | (5.6 | ) | ||||||||
|
Total gross realized losses on sales
|
(13.7 | ) | (8.4 | ) | (20.2 | ) | (11.7 | ) | ||||||||
|
Impairments:
|
||||||||||||||||
|
Fixed maturities
|
(17.4 | ) | (23.3 | ) | (73.7 | ) | (61.7 | ) | ||||||||
|
Gains (losses) on trading securities:
|
||||||||||||||||
|
Gross gains
|
22.6 | 14.9 | 36.5 | 12.2 | ||||||||||||
|
Gross losses
|
(0.5 | ) | (50.5 | ) | (7.9 | ) | (52.4 | ) | ||||||||
|
Total net gains (losses) on trading securities
|
22.1 | (35.6 | ) | 28.6 | (40.2 | ) | ||||||||||
|
Other, including gains (losses) on calls and redemptions:
|
||||||||||||||||
|
Fixed maturities(1)
|
7.6 | (3.6 | ) | 6.9 | (8.5 | ) | ||||||||||
|
Marketable equity securities, trading
|
(0.8 | ) | (2.4 | ) | 0.3 | (2.4 | ) | |||||||||
|
Other
|
1.5 | (0.3 | ) | 9.8 | (3.6 | ) | ||||||||||
|
Total other
|
8.3 | (6.3 | ) | 17.0 | (14.5 | ) | ||||||||||
|
Net realized investment gains (losses)
|
$ | 11.3 | $ | (64.4 | ) | $ | (29.0 | ) | $ | (103.3 | ) | |||||
| (1) | The Company uses the fair value option for its investments in convertible fixed maturities. The fair value of these securities was $55.3 and $50.5 as of September 30, 2009 and December 31, 2008, respectively. The Company recorded gains (losses) in net realized investment gains (losses) related to changes in fair value of these securities of $6.3 and $(2.1) for the three months ended September 30, 2009 and 2008, respectively, and $10.0 and $(6.8) for the nine months ended September 30, 2009 and 2008, respectively. These realized gains (losses) are included in Other-fixed maturities. |
Other-Than-Temporary
Impairments
Investments are considered to be impaired when a decline in fair
value is judged to be
other-than-temporary.
The Company’s review of investment securities includes both
quantitative and qualitative criteria. Quantitative criteria
include the length of time and amount that each security is in
an unrealized loss position and, for fixed maturities, whether
expected future cash flows indicate a credit loss exists.
The Company’s review of its fixed maturity and
available-for-sale
marketable equity securities for impairments includes an
analysis of the gross unrealized losses by three categories of
securities: (i) securities where the estimated fair value
has declined and remained below cost or amortized cost by less
than 20%, (ii) securities where the estimated fair value
has declined and remained below cost or amortized cost by 20% or
more for less than six months and (iii) securities where
the estimated fair value has declined and remained
F-58
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
below cost or amortized cost by 20% or more for six months or
longer. While all securities are monitored for impairment, the
Company’s experience indicates that the first category does
not represent a significant risk of impairment and, often, fair
values recover over time as the factors that caused the declines
improve. In times of economic turbulence, such as those of 2008
and 2009, securities in category (ii) represent a
significant risk. Securities in category (iii) are always
considered to represent a significant risk. The Company performs
a qualitative analysis by issuer to identify securities in
category (i) that should be further evaluated for OTTI.
If the value of a security falls into category (ii) or
(iii), the Company analyzes the decrease in fair value to
determine whether it is an
other-than-temporary
decline in value. To make this determination for each security,
the Company considers, among other factors:
| • | Extent and duration of the decline in fair value below cost or amortized cost; | |
| • | The financial condition and near-term prospects of the issuer of the security, including any specific events that may affect its operations or earnings potential; | |
| • | Any downgrades of the security by a rating agency; | |
| • | Any reduction or elimination of dividends or nonpayment of scheduled interest payments; | |
| • | Other indications that a credit loss has occurred; and | |
| • | For fixed maturities, the Company’s intent to sell the security or whether it is more likely than not the Company will be required to sell the security prior to recovery of its amortized cost, considering any regulatory developments and the Company’s liquidity needs. |
Based on the analysis, the Company makes a judgment as to
whether the loss is
other-than-temporary.
The Company’s
available-for-sale
marketable equity securities consist primarily of non-redeemable
preferred stock, which are evaluated similarly to fixed
maturities.
For fixed maturities, the Company implemented new accounting
guidance effective January 1, 2009. If the Company intends
to sell a security or it is more-likely-than-not it will be
required to sell a security before recovery of its amortized
cost basis and the fair value of the security is below amortized
cost, an OTTI has occurred and the amortized cost is written
down to current fair value, with a corresponding charge to net
realized investment gains (losses) in the consolidated
statements of income. If the Company does not intend to sell a
security or believes it is not more likely than not it will be
required to sell a security before recovery of its amortized
cost basis, but the present value of the cash flows expected to
be collected is less than the amortized cost of the security
(that is, a credit loss exists), the Company concludes that an
OTTI has occurred and the amortized cost is written down to the
discounted estimated recovery value with a corresponding charge
to net realized investment gains (losses) in the consolidated
statements of income, as this is deemed the credit portion of
the OTTI. The remainder of the decline in fair value is recorded
in other comprehensive income (loss) in the consolidated
statements of stockholders’ equity, as this is considered
the portion of the impairment due to other, non-credit factors.
When assessing the Company’s intent to sell a fixed
maturity or if it is more likely than not it will be required to
sell a fixed maturity before recovery of its cost basis, the
Company evaluates facts and circumstances including, but not
limited to, decisions to reposition its security portfolio,
sales of securities to meet cash flow needs and sales of
securities to capitalize on favorable pricing. In order to
determine the amount of the credit loss for a fixed maturity,
the Company calculates the recovery value by performing a
discounted cash flow analysis based on the current expectations
of future cash flows it expects to recover. The discount rate is
the effective interest rate implicit in the underlying fixed
maturity. The effective interest rate is the original yield, or
the coupon if the security was previously impaired. See the
discussion below for additional information on the methodology
and significant inputs, by security type, used to determine the
amount of a credit loss.
F-59
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
In periods subsequent to the recognition of an OTTI, the
security is accounted for as if it had been purchased on the
measurement date of the OTTI, with a par value equal to the
expected principal to be recovered. Therefore, for fixed
maturity securities, the revised discount or reduced premium is
reflected in net investment income over the contractual term of
the investment in a manner that produces a constant effective
yield.
Determination
of Credit Losses on Corporate Securities
To determine recovery value of a corporate security, the Company
performs an analysis related to the underlying issuer including,
but not limited to, the following:
| • | Fundamentals of the issuer to determine what the Company would recover if the issuer were to file bankruptcy versus the price at which the market is trading; | |
| • | Fundamentals of the industry in which the issuer operates; | |
| • | Earnings multiples for the given industry or sector of the industry that the underlying issuer operates within, divided by the outstanding debt to determine an expected recovery value of the security in the case of a liquidation; | |
| • | Expected cash flows of the issuer; | |
| • | Expectations regarding defaults and recovery rates; | |
| • | Changes to the rating of the security by a rating agency; and | |
| • | Additional market information. |
Determination
of Credit Losses on Mortgage-backed Securities
To determine recovery value of a mortgage-backed security,
including residential, commercial and other asset-backed
securities, the Company performs an analysis related to the
underlying issuer including, but not limited to, the following:
| • | Discounted cash flow analysis based on the current and future cash flows the Company expects to recover; | |
| • | Level of creditworthiness; | |
| • | Delinquency ratios and loan-to-value ratios; | |
| • | Average cumulative collateral loss, vintage year and level of subordination; | |
| • | Susceptibility to fair value fluctuations due to changes in the interest rate environment; | |
| • | Susceptibility to reinvestment risk in cases where market yields are lower than the book yield earned; | |
| • | Susceptibility to reinvestment risk in cases where market yields are higher than the book yields earned and the Company’s expectation of the sale of such security; and | |
| • | Susceptibility to variability of prepayments. |
F-60
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Changes in the amount of credit-related OTTI recognized in net
income where the portion related to other factors was recognized
in other comprehensive income (loss) were as follows:
|
For the Three |
For the Nine |
|||||||
|
Months Ended |
Months Ended |
|||||||
| September 30, 2009 | September 30, 2009 | |||||||
|
Balance, beginning of the period
|
$ | 74.4 | $ | 73.0 | ||||
|
Increases recognized in the current period:
|
||||||||
|
For which an OTTI was not previously recognized
|
14.1 | 35.4 | ||||||
|
Recognized in the current period for which an OTTI was
previously recognized
|
1.5 | 12.1 | ||||||
|
Decreases attributable to:
|
||||||||
|
Securities sold or paid down during the period
|
(18.7 | ) | (26.4 | ) | ||||
|
Previously recognized credit losses on securities impaired
during the period due to a change in intent to sell(1)
|
(0.3 | ) | (23.1 | ) | ||||
|
Balance, end of the period
|
$ | 71.0 | $ | 71.0 | ||||
| (1) | Represents circumstances where the Company determined in the current period that it intends to sell the security or it is more likely than not that it will be required to sell the security prior to recovery of its amortized cost. |
| 5. | Fair Value of Financial Instruments |
The Company has categorized its financial instruments, based on
the priority of the inputs to the valuation technique, into the
three-level fair value hierarchy. The fair value hierarchy gives
the highest priority to quoted prices in active markets for
identical assets or liabilities (Level 1) and the
lowest priority to unobservable inputs (Level 3). The level
in the fair value hierarchy within which the fair value
measurement falls is determined based on the lowest-level input
that is significant to the fair value measurement. The
Company’s financial assets recorded at fair value on the
consolidated balance sheets are categorized as follows:
| • | Level 1 — Unadjusted quoted prices in active markets for identical instruments. Primarily consists of financial instruments whose value is based on quoted market prices, such as exchange-traded marketable equity securities and actively traded mutual fund investments. | |
| • | Level 2 — Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations whose inputs are observable or whose significant value drivers are observable. |
This level includes those financial instruments that are valued
using industry-standard pricing methodologies, models, or other
valuation methodologies. These models are primarily
industry-standard models that consider various inputs, such as
interest rate and credit spread for the underlying financial
instruments. All significant inputs are observable, or derived
from observable, information in the marketplace or are supported
by observable levels at which transactions are executed in the
market place. Financial instruments in this category primarily
include certain public and private corporate fixed maturity
securities, government or agency securities, and certain
mortgage-backed and asset-backed securities.
| • | Level 3 — Instruments whose significant value drivers are unobservable. This comprises financial instruments for which fair value is estimated based on industry-standard pricing |
F-61
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| methodologies and internally developed models utilizing significant inputs not based on or corroborated by readily available market information. In limited circumstances, this category may also utilize nonbinding broker quotes. This category primarily consists of certain less liquid fixed maturities, investments in hedge funds and private equity funds, corporate private placement securities, and trading securities where the Company cannot corroborate the significant valuation inputs with market observable data. |
The following table presents the financial instruments carried
at fair value under the valuation hierarchy, as described above,
for assets accounted for at fair value on a recurring basis. The
Company has no financial liabilities accounted for at fair value
on a recurring basis:
| As of September 30, 2009 | ||||||||||||||||||||
| Fair Value | Level 1 | Level 2 | Level 3 | Level 3 Percent | ||||||||||||||||
|
Types of Investments
|
||||||||||||||||||||
|
Fixed maturities,
available-for-sale:
|
||||||||||||||||||||
|
U.S. government and agencies
|
$ | 45.7 | $ | — | $ | 45.7 | $ | — | — | |||||||||||
|
State and political subdivisions
|
484.9 | — | 477.7 | 7.2 | 0.0 | % | ||||||||||||||
|
Foreign governments
|
28.2 | — | 28.2 | — | — | |||||||||||||||
|
Corporate securities
|
12,414.0 | — | 11,508.9 | 905.1 | 4.6 | |||||||||||||||
|
Residential mortgage-backed securities
|
3,536.6 | — | 3,270.5 | 266.1 | 1.4 | |||||||||||||||
|
Commercial mortgage-backed securities
|
1,873.4 | — | 1,850.1 | 23.3 | 0.1 | |||||||||||||||
|
Other debt obligations
|
159.5 | — | 146.3 | 13.2 | 0.1 | |||||||||||||||
|
Total fixed maturities,
available-for-sale
|
18,542.3 | — | 17,327.4 | 1,214.9 | 6.2 | |||||||||||||||
|
Marketable equity securities,
available-for-sale
|
35.4 | 32.9 | — | 2.5 | 0.0 | |||||||||||||||
|
Marketable equity securities, trading
|
140.6 | 140.3 | — | 0.3 | 0.0 | |||||||||||||||
|
Short-term investments
|
2.5 | 2.5 | — | — | — | |||||||||||||||
|
Investments in limited partnerships(1)
|
46.6 | — | — | 46.6 | 0.2 | |||||||||||||||
|
Other invested assets
|
6.1 | — | — | 6.1 | 0.0 | |||||||||||||||
|
Total investments
|
$ | 18,773.5 | $ | 175.7 | $ | 17,327.4 | $ | 1,270.4 | 6.4 | |||||||||||
|
Separate account assets
|
818.6 | 818.6 | — | — | — | |||||||||||||||
|
Total assets
|
$ | 19,592.1 | $ | 994.3 | $ | 17,327.4 | $ | 1,270.4 | 6.4 | % | ||||||||||
| (1) | As of September 30, 2009, this amount included investments in hedge funds and private equity funds. |
F-62
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| As of December 31, 2008 | ||||||||||||||||||||
| Fair Value | Level 1 | Level 2 | Level 3 | Level 3 Percent | ||||||||||||||||
|
Types of Investments
|
||||||||||||||||||||
|
Fixed maturities,
available-for-sale:
|
||||||||||||||||||||
|
U.S. government and agencies
|
$ | 156.8 | $ | — | $ | 156.8 | $ | — | — | |||||||||||
|
State and political subdivisions
|
424.9 | — | 418.6 | 6.3 | 0.0 | % | ||||||||||||||
|
Foreign governments
|
34.6 | — | 34.6 | — | — | |||||||||||||||
|
Corporate securities
|
9,306.5 | — | 8,674.9 | 631.6 | 4.0 | |||||||||||||||
|
Residential mortgage-backed securities
|
3,126.3 | — | 3,126.3 | — | — | |||||||||||||||
|
Commercial mortgage-backed securities
|
1,675.0 | — | 1,650.6 | 24.4 | 0.2 | |||||||||||||||
|
Other debt obligations
|
163.5 | — | 151.5 | 12.0 | 0.1 | |||||||||||||||
|
Total fixed maturities,
available-for-sale
|
14,887.6 | — | 14,213.3 | 674.3 | 4.3 | |||||||||||||||
|
Marketable equity securities,
available-for-sale
|
38.1 | 38.1 | — | — | — | |||||||||||||||
|
Marketable equity securities, trading
|
106.3 | 106.1 | — | 0.2 | 0.0 | |||||||||||||||
|
Short-term investments
|
9.4 | 7.2 | 2.2 | — | — | |||||||||||||||
|
Investments in limited partnerships(1)
|
56.3 | — | — | 56.3 | 0.4 | |||||||||||||||
|
Other invested assets
|
2.4 | — | — | 2.4 | 0.0 | |||||||||||||||
|
Total investments
|
$ | 15,100.1 | $ | 151.4 | $ | 14,215.5 | $ | 733.2 | 4.7 | |||||||||||
|
Separate account assets
|
716.2 | 716.2 | — | — | — | |||||||||||||||
|
Total assets
|
$ | 15,816.3 | $ | 867.6 | $ | 14,215.5 | $ | 733.2 | 4.7 | % | ||||||||||
| (1) | As of December 31, 2008, this amount included investments in hedge funds and private equity funds. |
Fixed
Maturities
The vast majority of the Company’s fixed maturities have
been classified as Level 2 measurements. To make this
assessment, the Company determines whether the market for a
security is active and if significant pricing inputs are
observable. The Company predominantly utilizes third party
independent pricing services to assist management in determining
the fair value of its fixed maturity securities. As of
September 30, 2009 and December 31, 2008, pricing services
provided prices for 93.5% and 95.1%, respectively, of the
Company’s fixed maturities. Prices received from the
pricing services are not adjusted and multiple prices for these
securities are not obtained. The pricing services provide prices
where observable inputs are available. The Company’s
pricing services utilize evaluated pricing models that vary by
asset class. The standard inputs for security evaluations
include benchmark yields, reported trades, broker/dealer quotes,
issuer spreads, two-sided markets, benchmark securities, bids,
offers and other reference data, including market research
publications. Because many fixed maturities do not trade on a
daily basis, evaluated pricing applications apply available
information through processes, such as benchmark curves,
benchmarking of like securities, sector groupings and matrix
pricing, to prepare evaluations. In addition, the pricing
services use models and processes to develop prepayment and
interest rate scenarios. These models take into account market
convention. If sufficient objectively verifiable information
about a security’s valuation is not available, the pricing
services will not provide a valuation for the security until it
is able to obtain such information.
The Company performs analysis on the prices received from the
pricing services to ensure that the prices represent a
reasonable estimate of fair value and gains assurance on the
overall reasonableness and consistent application of input
assumptions, valuation methodologies and compliance with
accounting standards for fair value determination. This analysis
is performed through various processes including
F-63
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
evaluation of pricing methodologies and inputs, analytical
reviews of certain prices between reporting periods, and
back-testing of selected sales activity to determine whether
there are any significant differences between the market price
used to value the security prior to sale and the actual sales
prices.
In situations where the Company is unable to obtain sufficient
market-observable information upon which to estimate the fair
value of a particular security, fair values are determined using
internal pricing models that typically utilize significant,
unobservable market inputs or inputs that are difficult to
corroborate with observable market data. When there is not
sufficient observable market information and the security is
priced using internal pricing models, which is generally the
case for private placement securities and other securities the
pricing services are unable to price, it is considered a Level 3
measurement.
As of September 30, 2009 and December 31, 2008, the Company had
$875.9, or 4.7%, and $632.2, or 4.0%, respectively, of its fixed
maturities invested in private placement securities. The
valuation of certain private placement securities requires
significant judgment by management due to the absence of quoted
market prices, the inherent lack of liquidity and the long-term
nature of such assets. The fair values of these assets are
determined using a discounted cash flow approach. The valuation
model requires the use of inputs that are not market-observable
and involve significant judgment. The discount rate is based on
the current Treasury curve adjusted for credit and liquidity
factors. The appropriate illiquidity adjustment is estimated
based on illiquidity spreads observed in transactions involving
other similar securities. The use of significant unobservable
inputs in determining the fair value of the Company’s
investments in private placement securities resulted in the
classification of $783.9, or 89.5%, and $583.2, or 92.2%, as
Level 3 measurements, as of September 30, 2009 and December 31,
2008, respectively.
Marketable
Equity Securities
Marketable equity securities consist primarily of investments in
common stock and certain nonredeemable preferred stock and
mutual fund assets, which consist of investments in publicly
traded companies and actively traded mutual fund investments.
The fair values of the Company’s marketable equity
securities are based on quoted market prices in active markets
for identical assets and the vast majority are classified as
Level 1.
Investments
in Limited Partnerships
The fair value of the Company’s investments in hedge funds
and private equity funds is based upon the Company’s
proportionate interest in the underlying partnership or
fund’s net asset value (NAV), which is deemed to
approximate fair value. In circumstances where the partnership
NAV is deemed to differ from fair value due to illiquidity or
other factors, the NAV is adjusted accordingly. As of
September 30, 2009 and December 31, 2008, there were
no factors present that would require an adjustment to the NAV.
The Company classifies these securities as Level 3.
Separate
Account Assets
Separate account assets are primarily invested in mutual funds,
which are included in Level 1.
F-64
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Rollforward
of Financial Instruments Measured at Fair Value on a Recurring
Basis Using Significant Unobservable Inputs
(Level 3)
The following tables present additional information about assets
measured at fair value on a recurring basis and for which the
Company utilized significant unobservable
(Level 3) inputs to determine fair value for the three
and nine months ended September 30, 2009 and 2008,
respectively.
|
Unrealized Gain |
||||||||||||||||||||||||||||||||||||
|
Transfers in |
Included in: | |||||||||||||||||||||||||||||||||||
|
Balance as |
and/or |
Other |
Balance as of |
|||||||||||||||||||||||||||||||||
|
of July 1, |
(Out) of |
Net |
Comprehensive |
Realized |
September 30, |
|||||||||||||||||||||||||||||||
| 2009 | Purchases | Sales | Level 3(1) | Other | Income(2) | Income | Gains(2) | 2009 | ||||||||||||||||||||||||||||
|
Types of Investments:
|
||||||||||||||||||||||||||||||||||||
|
State and political subdivisions
|
$ | 7.1 | $ | — | $ | — | $ | — | $ | (0.6 | ) | $ | — | $ | 0.7 | $ | — | $ | 7.2 | |||||||||||||||||
|
Corporate securities(3)
|
747.1 | 34.4 | (4.0 | ) | 7.8 | 37.9 | — | 81.9 | — | 905.1 | ||||||||||||||||||||||||||
|
Residential mortgage-backed securities
|
61.1 | 206.6 | — | (4.3 | ) | 0.2 | — | 2.5 | — | 266.1 | ||||||||||||||||||||||||||
|
Commercial mortgage-backed securities
|
23.1 | — | — | — | (0.6 | ) | — | 0.8 | — | 23.3 | ||||||||||||||||||||||||||
|
Other debt obligations
|
12.7 | — | — | — | (0.2 | ) | — | 0.7 | — | 13.2 | ||||||||||||||||||||||||||
|
Total fixed maturities,
available-for-sale
|
851.1 | 241.0 | (4.0 | ) | 3.5 | 36.7 | — | 86.6 | — | 1,214.9 | ||||||||||||||||||||||||||
|
Marketable equity securities,
available-for-sale
|
1.8 | — | — | — | 0.3 | — | 0.4 | — | 2.5 | |||||||||||||||||||||||||||
|
Marketable equity securities, trading
|
0.2 | — | — | — | — | 0.1 | — | — | 0.3 | |||||||||||||||||||||||||||
|
Investments in limited partnerships
|
63.2 | 2.2 | (20.1 | ) | — | — | 0.3 | — | 1.0 | 46.6 | ||||||||||||||||||||||||||
|
Other invested assets
|
1.2 | 3.0 | — | — | 0.2 | 1.7 | — | — | 6.1 | |||||||||||||||||||||||||||
|
Total Level 3
|
$ | 917.5 | $ | 246.2 | $ | (24.1 | ) | $ | 3.5 | $ | 37.2 | $ | 2.1 | $ | 87.0 | $ | 1.0 | $ | 1,270.4 | |||||||||||||||||
|
Unrealized Gain (Loss) |
||||||||||||||||||||||||||||||||||||
|
Transfers in |
Included in: | |||||||||||||||||||||||||||||||||||
|
Balance as |
and/or |
Other |
Balance as of |
|||||||||||||||||||||||||||||||||
|
of January 1, |
(Out) of |
Net |
Comprehensive |
Realized |
September 30, |
|||||||||||||||||||||||||||||||
| 2009 | Purchases | Sales | Level 3(1) | Other | Income(2) | Income | Losses(2) | 2009 | ||||||||||||||||||||||||||||
|
Types of Investments:
|
||||||||||||||||||||||||||||||||||||
|
State and political subdivisions
|
$ | 6.3 | $ | — | $ | — | $ | (0.7 | ) | $ | — | $ | — | $ | 1.6 | $ | — | $ | 7.2 | |||||||||||||||||
|
Corporate securities(3)
|
631.6 | 147.7 | (4.0 | ) | (14.3 | ) | 12.0 | — | 136.1 | (4.0 | ) | 905.1 | ||||||||||||||||||||||||
|
Residential mortgage-backed securities
|
— | 263.5 | — | — | 0.2 | — | 2.4 | — | 266.1 | |||||||||||||||||||||||||||
|
Commercial mortgage-backed securities
|
24.4 | — | — | (0.7 | ) | (2.2 | ) | — | 1.8 | — | 23.3 | |||||||||||||||||||||||||
|
Other debt obligations
|
12.0 | — | — | 0.7 | (1.5 | ) | — | 2.0 | — | 13.2 | ||||||||||||||||||||||||||
|
Total fixed maturities,
available-for-sale
|
674.3 | 411.2 | (4.0 | ) | (15.0 | ) | 8.5 | — | 143.9 | (4.0 | ) | 1,214.9 | ||||||||||||||||||||||||
|
Marketable equity securities,
available-for-sale
|
— | — | — | 5.2 | 0.3 | — | (3.0 | ) | — | 2.5 | ||||||||||||||||||||||||||
|
Marketable equity securities, trading
|
0.2 | — | — | — | — | 0.1 | — | — | 0.3 | |||||||||||||||||||||||||||
|
Investments in limited partnerships
|
56.3 | 4.6 | (23.0 | ) | — | — | 9.5 | — | (0.8 | ) | 46.6 | |||||||||||||||||||||||||
|
Other invested assets
|
2.4 | 3.0 | — | — | 0.3 | 0.4 | — | — | 6.1 | |||||||||||||||||||||||||||
|
Total Level 3
|
$ | 733.2 | $ | 418.8 | $ | (27.0 | ) | $ | (9.8 | ) | $ | 9.1 | $ | 10.0 | $ | 140.9 | $ | (4.8 | ) | $ | 1,270.4 | |||||||||||||||
| (1) | Transfers into and/or out of Level 3 are reported at the value as of the beginning of the period in which the transfer occurs. Gross transfers into Level 3 were $8.2 and $14.7 for the three and nine months ended |
F-65
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| September 30, 2009, respectively. Gross transfers out of Level 3 were $4.7 and $24.5 for the three and nine months ended September 30, 2009, respectively. | ||
| (2) | Realized and unrealized gains and losses for investments in limited partnerships are included in net investment income. All other realized and unrealized gains and losses are included in realized gains (losses) on the income statement. | |
| (3) | Other transactions for corporate securities include a tax free exchange of $40.0, where a Level 2 bond, purchased in 2009, was exchanged for a Level 3 bond from the same issuer during the third quarter of 2009. |
|
Unrealized Gain (Loss) |
||||||||||||||||||||||||||||||||||||
|
Transfers in |
Included in: | |||||||||||||||||||||||||||||||||||
|
Balance as |
and/or |
Other |
Realized |
Balance as of |
||||||||||||||||||||||||||||||||
|
of July 1, |
(Out) of |
Net |
Comprehensive |
Gains |
September 30, |
|||||||||||||||||||||||||||||||
| 2008 | Purchases | Sales | Level 3(1) | Other | Income(2) | Income | (Losses)(2) | 2008 | ||||||||||||||||||||||||||||
|
Types of Investments:
|
||||||||||||||||||||||||||||||||||||
|
State and political subdivisions
|
$ | 7.5 | $ | 22.0 | $ | — | $ | — | $ | — | $ | — | $ | (1.8 | ) | $ | — | $ | 27.7 | |||||||||||||||||
|
Corporate securities
|
649.2 | 14.6 | (4.0 | ) | 22.4 | (5.5 | ) | — | (29.8 | ) | (3.3 | ) | 643.6 | |||||||||||||||||||||||
|
Residential mortgage-backed securities
|
80.6 | 3.9 | — | (40.5 | ) | 0.2 | — | (1.7 | ) | — | 42.5 | |||||||||||||||||||||||||
|
Commercial mortgage-backed securities
|
36.9 | — | — | 5.3 | (8.0 | ) | — | 2.3 | — | 36.5 | ||||||||||||||||||||||||||
|
Other debt obligations
|
16.1 | — | — | (1.7 | ) | (0.2 | ) | — | (1.4 | ) | — | 12.8 | ||||||||||||||||||||||||
|
Total fixed maturities,
available-for-sale
|
790.3 | 40.5 | (4.0 | ) | (14.5 | ) | (13.5 | ) | — | (32.4 | ) | (3.3 | ) | 763.1 | ||||||||||||||||||||||
|
Marketable equity securities, trading
|
1.3 | — | — | — | 1.8 | (1.7 | ) | — | — | 1.4 | ||||||||||||||||||||||||||
|
Investments in limited partnerships
|
100.5 | 0.4 | (2.8 | ) | — | — | (8.5 | ) | — | 2.0 | 91.6 | |||||||||||||||||||||||||
|
Other invested assets
|
0.9 | — | — | — | 1.4 | (0.2 | ) | — | (0.4 | ) | 1.7 | |||||||||||||||||||||||||
|
Total Level 3
|
$ | 893.0 | $ | 40.9 | $ | (6.8 | ) | $ | (14.5 | ) | $ | (10.3 | ) | $ | (10.4 | ) | $ | (32.4 | ) | $ | (1.7 | ) | $ | 857.8 | ||||||||||||
|
Unrealized Gain (Loss) |
||||||||||||||||||||||||||||||||||||
|
Transfers in |
Included in: | |||||||||||||||||||||||||||||||||||
|
Balance as |
and/or |
Other |
Realized |
Balance as |
||||||||||||||||||||||||||||||||
|
of January 1, |
(Out) of |
Net |
Comprehensive |
Gains |
of September 30, |
|||||||||||||||||||||||||||||||
| 2008 | Purchases | Sales | Level 3(1) | Other | Income(2) | Income | (Losses)(2) | 2008 | ||||||||||||||||||||||||||||
|
Types of Investments:
|
||||||||||||||||||||||||||||||||||||
|
State and political subdivisions
|
$ | 0.8 | $ | 28.7 | $ | — | $ | — | $ | — | $ | — | $ | (1.8 | ) | $ | — | $ | 27.7 | |||||||||||||||||
|
Corporate securities
|
632.4 | 61.7 | (7.1 | ) | 29.3 | (14.5 | ) | — | (47.2 | ) | (11.0 | ) | 643.6 | |||||||||||||||||||||||
|
Residential mortgage-backed securities
|
— | 3.9 | — | 50.4 | 0.5 | — | (12.3 | ) | — | 42.5 | ||||||||||||||||||||||||||
|
Commercial mortgage-backed securities
|
49.6 | — | — | 0.6 | (11.9 | ) | — | (1.2 | ) | (0.6 | ) | 36.5 | ||||||||||||||||||||||||
|
Other debt obligations
|
7.4 | — | — | 17.1 | (0.6 | ) | — | (11.1 | ) | — | 12.8 | |||||||||||||||||||||||||
|
Total fixed maturities,
available-for-sale
|
690.2 | 94.3 | (7.1 | ) | 97.4 | (26.5 | ) | — | (73.6 | ) | (11.6 | ) | 763.1 | |||||||||||||||||||||||
|
Marketable equity securities, trading
|
0.5 | 1.1 | (0.5 | ) | 0.2 | 1.8 | (1.7 | ) | — | — | 1.4 | |||||||||||||||||||||||||
|
Investments in limited partnerships
|
91.4 | 13.9 | (2.9 | ) | — | — | (12.9 | ) | — | 2.1 | 91.6 | |||||||||||||||||||||||||
|
Other invested assets
|
4.6 | — | — | — | 1.8 | (4.0 | ) | — | (0.7 | ) | 1.7 | |||||||||||||||||||||||||
|
Total Level 3
|
$ | 786.7 | $ | 109.3 | $ | (10.5 | ) | $ | 97.6 | $ | (22.9 | ) | $ | (18.6 | ) | $ | (73.6 | ) | $ | (10.2 | ) | $ | 857.8 | |||||||||||||
F-66
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| (1) | Transfers into and/or out of Level 3 are reported as the value as of the beginning of the period in which the transfer occurs. Gross transfers into Level 3 were $34.2 and $111.8 for the three and nine months ended September 30, 2008, respectively. Gross transfers out of Level 3 were $48.7 and $14.2 for the three and nine months ended September 30, 2008, respectively. | |
| (2) | Realized and unrealized gains and losses for investments in limited partnerships are included in net investment income. All other realized and unrealized gains and losses are included in realized gains (losses) on the income statement. |
The following table summarizes the carrying or reported values
and corresponding fair values of financial instruments subject
to disclosure requirements:
| September 30, 2009 | December 31, 2008 | |||||||||||||||
|
Carrying |
Fair |
Carrying |
Fair |
|||||||||||||
| Amount | Value | Amount | Value | |||||||||||||
|
Financial assets:
|
||||||||||||||||
|
Fixed maturities
|
$ | 18,542.3 | $ | 18,542.3 | $ | 14,887.6 | $ | 14,887.6 | ||||||||
|
Marketable equity securities,
available-for-sale
|
35.4 | 35.4 | 38.1 | 38.1 | ||||||||||||
|
Marketable equity securities, trading
|
140.6 | 140.6 | 106.3 | 106.3 | ||||||||||||
|
Mortgage loans
|
1,095.2 | 1,076.5 | 988.7 | 907.6 | ||||||||||||
|
Short-term investments
|
2.5 | 2.5 | 9.4 | 9.4 | ||||||||||||
|
Investments in limited partnerships
|
133.4 | 134.8 | 138.3 | 140.2 | ||||||||||||
|
Cash and cash equivalents
|
241.7 | 241.7 | 468.0 | 468.0 | ||||||||||||
|
Securities lending collateral
|
31.4 | 31.4 | 105.7 | 105.7 | ||||||||||||
|
Separate account assets
|
818.6 | 818.6 | 716.2 | 716.2 | ||||||||||||
|
Financial liabilities:
|
||||||||||||||||
|
Funds held under deposit contracts
|
13,735.7 | 14,148.9 | 11,987.9 | 10,972.2 | ||||||||||||
|
Notes payable:
|
||||||||||||||||
|
Capital Efficient Notes (CENts)
|
149.8 | 93.8 | 149.8 | 64.0 | ||||||||||||
|
Senior notes
|
299.1 | 277.5 | 299.0 | 268.1 | ||||||||||||
|
Securities lending payable
|
31.4 | 31.4 | 105.7 | 105.7 | ||||||||||||
The fair values of mortgage loans are determined by discounting
the projected cash flows using the current rate at which the
loans would be made to borrowers with similar credit ratings and
for the same maturities.
Investments in limited partnerships are comprised of hedge
funds, private equity funds, and affordable housing projects and
state tax credit funds. Investments in limited partnerships
associated with hedge funds and private equity funds are carried
at fair value based on the NAV, as described previously.
Investments in limited partnerships associated with affordable
housing projects and state tax credit funds are carried at
amortized cost. Fair value is estimated based on the discounted
cash flows over the remaining life of the tax credits.
For cash and cash equivalents, the carrying value is a
reasonable estimate of fair value.
The Company reports funds held under deposit contracts related
to investment-type contracts at carrying value and estimates the
fair values of these contracts using an income approach based on
the present value of the discounted cash flows. Cash flows are
projected using prudent best estimates for lapses, mortality,
and expenses and discounted at a risk-free rate plus a
nonperformance risk spread.
F-67
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The fair values of the Company’s notes payable are based on
quoted market prices for similar instruments. The fair value
measurement assumes that liabilities are transferred to a market
participant of equal credit standing, without consideration for
any optional redemption feature.
The fair value of securities lending collateral is the cash and
non-cash collateral received by the custodian and held on the
Company’s behalf, based on quoted market prices for similar
instruments. The carrying amount of securities lending payable
approximates fair value.
| 6. | Comprehensive Income (Loss) |
The components of comprehensive income (loss) are as follows:
|
Three Months Ended |
Nine Months Ended |
|||||||||||||||
| September 30, | September 30, | |||||||||||||||
| 2009 | 2008 | 2009 | 2008 | |||||||||||||
|
Net income (loss)
|
$ | 44.1 | $ | (4.8 | ) | $ | 96.2 | $ | 27.0 | |||||||
|
Other comprehensive income (loss), net of taxes:
|
||||||||||||||||
|
Changes in unrealized gains and losses on
available-for-sale
securities(1)
|
743.0 | (487.5 | ) | 1,191.7 | (834.7 | ) | ||||||||||
|
Reclassification adjustment for net realized investment (gains)
losses included in net income(2)
|
(6.4 | ) | 41.7 | 25.2 | 64.9 | |||||||||||
|
Adjustment for deferred policy acquisition costs and deferred
sales inducements valuation allowance(3)
|
(68.5 | ) | 12.7 | (80.4 | ) | 18.6 | ||||||||||
|
Other than temporary impairments on fixed maturities not related
to credit losses(4)
|
4.6 | — | (38.4 | ) | — | |||||||||||
|
Other comprehensive income (loss)
|
672.7 | (433.1 | ) | 1,098.1 | (751.2 | ) | ||||||||||
|
Total comprehensive income (loss)
|
$ | 716.8 | $ | (437.9 | ) | $ | 1,194.3 | $ | (724.2 | ) | ||||||
| (1) | Net of taxes of $400.1, $(262.5), $641.7 and $(449.4) for the three months ended September 30, 2009 and 2008 and the nine months ended September 30, 2009 and 2008, respectively. | |
| (2) | Net of taxes of $(3.4), $22.4, $13.6 and $34.9 for the three months ended September 30, 2009 and 2008 and the nine months ended September 30, 2009 and 2008, respectively. For the three and nine months ended September 30, 2009, $22.0 (net of taxes of $11.8) and $22.9 (net of taxes of $12.2), respectively, of the reclassification adjustment is related to losses previously classified as other-than-temporary impairments not related to credit losses. | |
| (3) | Net of taxes of $(37.0), $6.9, $(43.3) and $10.0 for the three months ended September 30, 2009 and 2008 and the nine months ended September 30, 2009 and 2008, respectively. | |
| (4) | Net of taxes of $2.5, $0, $(20.7) and $0 for the three months ended September 30, 2009 and 2008 and the nine months ended September 30, 2009 and 2008, respectively. |
F-68
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 7. | Deferred Policy Acquisition Costs |
The following table provides a reconciliation of the beginning
and ending balance for deferred policy acquisition costs:
|
September 30, |
December 31, |
|||||||
| 2009 | 2008 | |||||||
|
Unamortized balance at beginning of period
|
$ | 219.5 | $ | 129.9 | ||||
|
Deferral of acquisition costs
|
123.2 | 110.6 | ||||||
|
Adjustments related to investment losses
|
9.1 | 4.8 | ||||||
|
Amortization related to other expenses
|
(36.4 | ) | (25.8 | ) | ||||
|
Unamortized balance at end of period
|
315.4 | 219.5 | ||||||
|
Accumulated effect of net unrealized investment (gains) losses
|
(74.6 | ) | 28.0 | |||||
|
Balance at end of period
|
$ | 240.8 | $ | 247.5 | ||||
| 8. | Deferred Sales Inducements |
The following table provides a reconciliation of the beginning
and ending balance for deferred sales inducements, which are
included in other assets:
|
September 30, |
December 31, |
|||||||
| 2009 | 2008 | |||||||
|
Unamortized balance at beginning of period
|
$ | 33.0 | $ | 17.2 | ||||
|
Capitalizations
|
30.4 | 17.3 | ||||||
|
Adjustments related to investment losses
|
2.0 | 1.0 | ||||||
|
Amortization related to other expenses
|
(6.8 | ) | (2.5 | ) | ||||
|
Unamortized balance at end of period
|
58.6 | 33.0 | ||||||
|
Accumulated effect of net unrealized investment (gains) losses
|
(16.6 | ) | 4.5 | |||||
|
Balance at end of period
|
$ | 42.0 | $ | 37.5 | ||||
| 9. | Commitments and Contingencies |
Litigation
Because of the nature of the business, the Company is subject to
legal actions filed or threatened in the ordinary course of its
business operations. The Company does not expect that any such
litigation, pending or threatened, as of September 30,
2009, will have a material adverse effect on its consolidated
financial condition, future operating results or liquidity.
Leases
On August 1, 2009, the Company entered into a new service
agreement with a third party service provider to outsource the
majority of its information technology infrastructure,
effectively terminating the previous agreement with this vendor
which was scheduled to expire in July 2010. The initial term of
the new agreement expires in July 2014, subject to early
termination in certain cases, with two one-year extensions at
the Company’s election. Under the terms of the service
agreement, the Company agreed to pay an annual service fee
ranging from $10.6 to $11.4 for five contract years beginning
August 1, 2009.
F-69
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
Investments
in Limited Partnerships
On June 24, 2009, the Company invested in a new limited
partnership interest related to affordable housing projects. The
Company unconditionally committed to provide capital
contributions totaling $10.0. As of September 30, 2009 the
Company contributed $1.4 and is expected to contribute $8.6 over
the next four years. The present value of these unfunded
contributions is recorded in other liabilities.
Other
Commitments
At September 30, 2009 and December 31, 2008, unfunded
mortgage loan commitments were $17.4 and $9.0, respectively. The
Company had no other material commitments or contingencies at
September 30, 2009 and December 31, 2008.
| 10. | Segment Information |
The Company offers a broad range of products and services that
include group and individual insurance products, retirement
products and annuities. These operations are managed separately
as five reportable segments based on product groupings: Group,
Retirement Services, Income Annuities, Individual and Other.
The primary segment profitability measure that management uses
is segment pre-tax adjusted operating income (loss), which is
calculated by adjusting income (loss) from continuing operations
before federal income taxes to exclude net realized investment
gains (losses), and for the Retirement Services’ segment to
include the net realized investment gains (losses) on fixed
index annuities (FIA) options.
When evaluating segment pre-tax adjusted operating income (loss)
in the Retirement Services’ segment, management includes
the realized and unrealized investment gains (losses) from
options related to a FIA hedging program. This program consists
of buying S&P 500 Index call options. The Company uses
index options to hedge the equity return component of FIA
products. These options do not qualify as hedge instruments or
for hedge accounting treatment. The realized and unrealized gain
(losses) from the options is recorded in net realized investment
gains (losses). Since the interest incurred on the
Company’s FIA products is included as a component of
interest credited, it is more meaningful to evaluate results
inclusive of the results of the hedge program.
| • | Group. Group offers medical stop-loss insurance, limited medical benefit plans, group life insurance, accidental death and dismemberment insurance, and disability insurance mainly to employer groups of 50 to 5,000 individuals. Group also offers managing general underwriter services through Medical Risk Managers Holdings, Inc. | |
| • | Retirement Services. Retirement Services offers fixed and variable deferred annuities, including tax-sheltered annuities, IRAs and group annuities, to qualified retirement plans, including Section 401(k) and 457 plans. | |
| • | Income Annuities. Income Annuities offers single premium immediate annuities, or SPIAs, for customers seeking a reliable source of retirement income and structured settlement annuities to fund third party personal injury settlements. | |
| • | Individual. Individual offers a wide array of term, universal and variable life insurance products, as well as bank-owned life insurance, or BOLI. | |
| • | Other. This segment consists of unallocated corporate income, composed primarily of investment income on unallocated surplus, unallocated corporate expenses, interest expense on debt, the results of small, non-insurance businesses that are managed outside of the operating segments, and intersegment elimination entries. |
F-70
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
The Company allocates capital and related investment income to
each segment using a risk-based capital formula.
The following tables present selected financial information by
segment and reconcile segment pre-tax adjusted operating income
(loss) to amounts reported in the consolidated statements of
income.
| Three Months Ended September 30, 2009 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 106.5 | $ | 0.1 | $ | — | $ | 35.5 | $ | — | $ | 142.1 | ||||||||||||
|
Net investment income
|
4.5 | 103.5 | 104.7 | 66.9 | 4.0 | 283.6 | ||||||||||||||||||
|
Other revenues
|
4.2 | 4.5 | 0.1 | 3.1 | 2.8 | 14.7 | ||||||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(3.4 | ) | (6.3 | ) | (24.4 | ) | (3.9 | ) | (6.1 | ) | (44.1 | ) | ||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
2.7 | 1.9 | 14.9 | 2.5 | 4.7 | 26.7 | ||||||||||||||||||
|
Net impairment losses recognized in earnings
|
(0.7 | ) | (4.4 | ) | (9.5 | ) | (1.4 | ) | (1.4 | ) | (17.4 | ) | ||||||||||||
|
Other net realized investment gains (losses)
|
(0.8 | ) | 5.3 | 28.4 | (2.1 | ) | (2.1 | ) | 28.7 | |||||||||||||||
|
Total net realized investment gains (losses)
|
(1.5 | ) | 0.9 | 18.9 | (3.5 | ) | (3.5 | ) | 11.3 | |||||||||||||||
|
Total revenues
|
113.7 | 109.0 | 123.7 | 102.0 | 3.3 | 451.7 | ||||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
71.7 | (1.3 | ) | — | 15.2 | — | 85.6 | |||||||||||||||||
|
Interest credited
|
— | 70.5 | 90.7 | 60.0 | (0.7 | ) | 220.5 | |||||||||||||||||
|
Other underwriting and operating expenses
|
25.6 | 13.6 | 5.4 | 13.4 | 3.7 | 61.7 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 7.9 | 7.9 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
1.9 | 10.5 | 0.4 | 1.0 | — | 13.8 | ||||||||||||||||||
|
Total benefits and expenses
|
99.2 | 93.3 | 96.5 | 89.6 | 10.9 | 389.5 | ||||||||||||||||||
|
Segment pre-tax income (loss)
|
14.5 | 15.7 | 27.2 | 12.4 | (7.6 | ) | 62.2 | |||||||||||||||||
|
Less: Net realized investment gains (losses)
|
(1.5 | ) | 0.9 | 18.9 | (3.5 | ) | (3.5 | ) | 11.3 | |||||||||||||||
|
Add: Net realized and unrealized gains (losses) on FIA options
|
— | 1.4 | — | — | — | 1.4 | ||||||||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | 16.0 | $ | 16.2 | $ | 8.3 | $ | 15.9 | $ | (4.1 | ) | $ | 52.3 | |||||||||||
F-71
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Three Months Ended September 30, 2008 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 113.2 | $ | 0.1 | $ | — | $ | 34.8 | $ | — | $ | 148.1 | ||||||||||||
|
Net investment income
|
4.2 | 67.9 | 108.4 | 64.3 | (3.2 | ) | 241.6 | |||||||||||||||||
|
Other revenues
|
4.7 | 5.1 | 0.2 | 3.4 | 3.0 | 16.4 | ||||||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(0.1 | ) | (2.0 | ) | (3.3 | ) | (9.8 | ) | (8.1 | ) | (23.3 | ) | ||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
— | — | — | — | — | — | ||||||||||||||||||
|
Net impairment losses recognized in earnings
|
(0.1 | ) | (2.0 | ) | (3.3 | ) | (9.8 | ) | (8.1 | ) | (23.3 | ) | ||||||||||||
|
Other net realized investment gains (losses)
|
— | (1.6 | ) | (33.8 | ) | (1.0 | ) | (4.7 | ) | (41.1 | ) | |||||||||||||
|
Net realized investment gains (losses)
|
(0.1 | ) | (3.6 | ) | (37.1 | ) | (10.8 | ) | (12.8 | ) | (64.4 | ) | ||||||||||||
|
Total revenues
|
122.0 | 69.5 | 71.5 | 91.7 | (13.0 | ) | 341.7 | |||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
67.3 | (2.4 | ) | — | 14.8 | — | 79.7 | |||||||||||||||||
|
Interest credited
|
— | 44.5 | 90.5 | 57.8 | (0.7 | ) | 192.1 | |||||||||||||||||
|
Other underwriting and operating expenses
|
27.5 | 14.2 | 5.3 | 14.7 | 3.7 | 65.4 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 8.0 | 8.0 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
2.0 | 4.0 | 0.4 | 0.7 | — | 7.1 | ||||||||||||||||||
|
Total benefits and expenses
|
96.8 | 60.3 | 96.2 | 88.0 | 11.0 | 352.3 | ||||||||||||||||||
|
Segment pre-tax income (loss)
|
25.2 | 9.2 | (24.7 | ) | 3.7 | (24.0 | ) | (10.6 | ) | |||||||||||||||
|
Less: Net realized investment gains (losses)
|
(0.1 | ) | (3.6 | ) | (37.1 | ) | (10.8 | ) | (12.8 | ) | (64.4 | ) | ||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | 25.3 | $ | 12.8 | $ | 12.4 | $ | 14.5 | $ | (11.2 | ) | $ | 53.8 | |||||||||||
F-72
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Nine Months Ended September 30, 2009 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 324.1 | $ | 0.1 | $ | — | $ | 106.0 | $ | — | $ | 430.2 | ||||||||||||
|
Net investment income
|
13.3 | 281.8 | 318.1 | 198.0 | 18.2 | 829.4 | ||||||||||||||||||
|
Other revenues
|
12.7 | 12.3 | 0.4 | 9.9 | 7.9 | 43.2 | ||||||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(8.5 | ) | (53.1 | ) | (76.6 | ) | (17.7 | ) | (12.0 | ) | (167.9 | ) | ||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
6.3 | 23.4 | 49.5 | 9.1 | 5.9 | 94.2 | ||||||||||||||||||
|
Net impairment losses recognized in earnings
|
(2.2 | ) | (29.7 | ) | (27.1 | ) | (8.6 | ) | (6.1 | ) | (73.7 | ) | ||||||||||||
|
Other net realized investment gains (losses)
|
(0.7 | ) | 12.2 | 34.8 | 0.7 | (2.3 | ) | 44.7 | ||||||||||||||||
|
Total net realized investment gains (losses)
|
(2.9 | ) | (17.5 | ) | 7.7 | (7.9 | ) | (8.4 | ) | (29.0 | ) | |||||||||||||
|
Total revenues
|
347.2 | 276.7 | 326.2 | 306.0 | 17.7 | 1,273.8 | ||||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
219.9 | (2.2 | ) | — | 44.4 | — | 262.1 | |||||||||||||||||
|
Interest credited
|
— | 187.2 | 268.7 | 175.7 | (2.4 | ) | 629.2 | |||||||||||||||||
|
Other underwriting and operating expenses
|
79.7 | 41.3 | 15.6 | 39.6 | 10.5 | 186.7 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 23.8 | 23.8 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
5.8 | 26.8 | 1.2 | 2.6 | — | 36.4 | ||||||||||||||||||
|
Total benefits and expenses
|
305.4 | 253.1 | 285.5 | 262.3 | 31.9 | 1,138.2 | ||||||||||||||||||
|
Segment pre-tax income (loss)
|
41.8 | 23.6 | 40.7 | 43.7 | (14.2 | ) | 135.6 | |||||||||||||||||
|
Less: Net realized investment gains (losses)
|
(2.9 | ) | (17.5 | ) | 7.7 | (7.9 | ) | (8.4 | ) | (29.0 | ) | |||||||||||||
|
Add: Net realized and unrealized gains (losses) on FIA options
|
— | 0.2 | — | — | — | 0.2 | ||||||||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | 44.7 | $ | 41.3 | $ | 33.0 | $ | 51.6 | $ | (5.8 | ) | $ | 164.8 | |||||||||||
|
As of September 30, 2009:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 157.8 | $ | 6,979.3 | $ | 6,481.9 | $ | 4,710.3 | $ | 1,705.9 | $ | 20,035.2 | ||||||||||||
|
Deferred policy acquisition costs
|
3.5 | 166.3 | 19.7 | 51.3 | — | 240.8 | ||||||||||||||||||
|
Separate account assets
|
— | 736.9 | — | 81.7 | — | 818.6 | ||||||||||||||||||
|
Total assets
|
285.5 | 8,158.5 | 6,664.6 | 5,076.5 | 2,040.9 | 22,226.0 | ||||||||||||||||||
|
Future policy benefits, losses, claims, and loss expenses(1)
|
190.5 | 7,448.0 | 6,703.4 | 4,792.8 | (19.3 | ) | 19,115.4 | |||||||||||||||||
|
Unearned premiums
|
2.2 | — | — | 10.8 | — | 13.0 | ||||||||||||||||||
|
Other policyholder funds
|
8.6 | 16.1 | 19.4 | 40.3 | 6.4 | 90.8 | ||||||||||||||||||
|
Notes payable
|
— | — | — | — | 448.9 | 448.9 | ||||||||||||||||||
| (1) | This includes funds held under deposit contracts, future policy benefits, and policy and contract claims. |
F-73
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| Nine Months Ended September 30, 2008 | ||||||||||||||||||||||||
|
Retirement |
Income |
|||||||||||||||||||||||
| Group | Services | Annuities | Individual | Other | Total | |||||||||||||||||||
|
Revenues:
|
||||||||||||||||||||||||
|
Premiums
|
$ | 338.8 | $ | 0.1 | $ | — | $ | 101.5 | $ | — | $ | 440.4 | ||||||||||||
|
Net investment income
|
13.4 | 188.4 | 316.9 | 190.6 | 8.7 | 718.0 | ||||||||||||||||||
|
Other revenues
|
14.3 | 15.9 | 0.6 | 12.2 | 9.0 | 52.0 | ||||||||||||||||||
|
Net realized investment gains (losses):
|
||||||||||||||||||||||||
|
Total
other-than-temporary
impairment losses on securities
|
(0.1 | ) | (12.9 | ) | (22.6 | ) | (12.7 | ) | (13.4 | ) | (61.7 | ) | ||||||||||||
|
Less: portion of losses recognized in other comprehensive income
|
— | — | — | — | — | — | ||||||||||||||||||
|
Net impairment losses recognized in earnings
|
(0.1 | ) | (12.9 | ) | (22.6 | ) | (12.7 | ) | (13.4 | ) | (61.7 | ) | ||||||||||||
|
Other net realized investment losses
|
— | (4.1 | ) | (31.4 | ) | (0.5 | ) | (5.6 | ) | (41.6 | ) | |||||||||||||
|
Net realized investment losses
|
(0.1 | ) | (17.0 | ) | (54.0 | ) | (13.2 | ) | (19.0 | ) | (103.3 | ) | ||||||||||||
|
Total revenues
|
366.4 | 187.4 | 263.5 | 291.1 | (1.3 | ) | 1,107.1 | |||||||||||||||||
|
Benefits and expenses:
|
||||||||||||||||||||||||
|
Policyholder benefits and claims
|
222.0 | (6.7 | ) | — | 44.8 | — | 260.1 | |||||||||||||||||
|
Interest credited
|
— | 127.2 | 272.4 | 171.3 | (1.8 | ) | 569.1 | |||||||||||||||||
|
Other underwriting and operating expenses
|
86.7 | 44.5 | 16.1 | 43.0 | 11.6 | 201.9 | ||||||||||||||||||
|
Interest expense
|
— | — | — | — | 24.0 | 24.0 | ||||||||||||||||||
|
Amortization of deferred policy acquisition costs
|
6.1 | 8.4 | 1.0 | 2.2 | — | 17.7 | ||||||||||||||||||
|
Total benefits and expenses
|
314.8 | 173.4 | 289.5 | 261.3 | 33.8 | 1,072.8 | ||||||||||||||||||
|
Segment pre-tax income (loss)
|
51.6 | 14.0 | (26.0 | ) | 29.8 | (35.1 | ) | 34.3 | ||||||||||||||||
|
Less: Net realized investment gains (losses)
|
(0.1 | ) | (17.0 | ) | (54.0 | ) | (13.2 | ) | (19.0 | ) | (103.3 | ) | ||||||||||||
|
Add: Net realized and unrealized gains (losses) on FIA options
|
— | (3.6 | ) | — | — | — | (3.6 | ) | ||||||||||||||||
|
Segment pre-tax adjusted operating income (loss)
|
$ | 51.7 | $ | 27.4 | $ | 28.0 | $ | 43.0 | $ | (16.1 | ) | $ | 134.0 | |||||||||||
|
As of September 30, 2008:
|
||||||||||||||||||||||||
|
Total investments
|
$ | 157.4 | $ | 4,508.5 | $ | 6,069.1 | $ | 4,186.2 | $ | 1,527.3 | $ | 16,448.5 | ||||||||||||
|
Deferred policy acquisition costs
|
3.2 | 151.9 | 13.8 | 42.9 | — | 211.8 | ||||||||||||||||||
|
Separate account assets
|
— | 821.1 | — | 91.3 | — | 912.4 | ||||||||||||||||||
|
Total assets
|
293.7 | 5,856.8 | 6,491.0 | 4,768.3 | 1,981.2 | 19,391.0 | ||||||||||||||||||
|
Future policy benefits, losses, claims, and loss expenses(1)
|
198.2 | 5,173.8 | 6,794.1 | 4,698.8 | (9.4 | ) | 16,855.5 | |||||||||||||||||
|
Unearned premiums
|
2.2 | — | — | 10.3 | — | 12.5 | ||||||||||||||||||
|
Other policyholder funds
|
9.2 | 29.1 | 2.1 | 28.8 | 7.9 | 77.1 | ||||||||||||||||||
|
Notes payable
|
— | — | — | — | 448.7 | 448.7 | ||||||||||||||||||
| (1) | This includes funds held under deposit contracts, future policy benefits, and policy and contract claims. |
F-74
Table of Contents
NOTES TO
UNAUDITED INTERIM CONSOLIDATED FINANCIAL
STATEMENTS — (Continued)
(All dollar amounts in millions, unless otherwise stated)
(All dollar amounts in millions, unless otherwise stated)
| 11. | Quarterly Results of Operations |
The unaudited quarterly results of operations for the nine
months ended September 30, 2009 and the year ended
December 31, 2008 are summarized in the table below:
| Three Months Ended | ||||||||||||||||
| March 31 | June 30 | September 30 | December 31 | |||||||||||||
| (In millions, except for per share data) | ||||||||||||||||
|
2009
|
||||||||||||||||
|
Total revenues
|
$ | 378.8 | $ | 443.3 | $ | 451.7 | ||||||||||
|
Total benefits and expenses
|
371.6 | 377.1 | 389.5 | |||||||||||||
|
Income from operations before income taxes
|
7.2 | 66.2 | 62.2 | |||||||||||||
|
Net income
|
5.1 | 47.0 | 44.1 | |||||||||||||
|
Net income per common share:
|
||||||||||||||||
|
Basic net income per share(1)
|
$ | 0.05 | $ | 0.42 | $ | 0.40 | ||||||||||
|
Diluted net income per share(1)
|
$ | 0.05 | $ | 0.42 | $ | 0.40 | ||||||||||
|
2008
|
||||||||||||||||
|
Total revenues
|
$ | 365.0 | $ | 400.4 | $ | 341.7 | $ | 344.0 | ||||||||
|
Total benefits and expenses
|
360.3 | 360.2 | 352.3 | 365.3 | ||||||||||||
|
Income (loss) from operations before income taxes
|
4.7 | 40.2 | (10.6 | ) | (21.3 | ) | ||||||||||
|
Net income (loss)
|
3.3 | 28.5 | (4.8 | ) | (4.9 | ) | ||||||||||
|
Net income (loss) per common share:
|
||||||||||||||||
|
Basic net income (loss) per share(1)
|
$ | 0.03 | $ | 0.26 | $ | (0.05 | ) | $ | (0.05 | ) | ||||||
|
Diluted net income (loss) per share(1)
|
$ | 0.03 | $ | 0.26 | $ | (0.05 | ) | $ | (0.05 | ) | ||||||
| (1) | Quarterly earnings per share amounts may not add to the full year amounts due to share weighting, rounding and, in the periods of quarterly net losses, the antidilutive effect of the outstanding warrants and restricted shares. |
| 12. | Subsequent Events |
On November 9, 2009, the date the September 30, 2009
unaudited interim consolidated financial statements of Symetra
Financial were issued, the Company evaluated the recognition and
disclosure of subsequent events.
On October 5, 2009, the Company’s IPO committee
approved the filing of a registration statement with the
Securities and Exchange Commission for an initial public
offering of the Company’s common stock.
On October 7, 2009, a member in default in the syndicate of
lending institutions on the Company’s revolving credit
facility assigned its interest in the facility to a new member.
This assignment effectively restored the Company’s ability
to borrow under the facility from $180.0 to the original amount
of $200.0.
F-75
Table of Contents
GLOSSARY
OF SELECTED INSURANCE AND DEFINED TERMS
| Accumulation period | The period during which a deferred annuity accumulates interest or investment gains (losses). The period ends when the income payments begin. | |
| Annualized first-year premiums (AFYP) | This term applies to our Group and Individual segments. For recurring premium products it represents the total expected premium payments over the first twelve months on new sales. The entire twelve months of expected premium is reported as AFYP in the period during which the policy is issued. For single-premium products, the AFYP is 10% of the single premium. | |
| Annuity | A contract sold by insurance companies that offers tax-deferred savings and a choice of payout options to meet the owner’s income needs in retirement. | |
| Bank-owned life insurance (BOLI) | A life insurance policy purchased to insure the life of certain bank employees, usually officers and other highly compensated employees. The policies are commonly used to fund employee pension and benefit plans. | |
| Brokerage general agent | An independent contractor of the insurance company who has the authority to appoint brokers on behalf of the insurance company. | |
| Cash value | The amount of cash available to a policyholder on the surrender of or withdrawal from a life insurance policy or annuity contract. | |
| Cede | Reinsuring with another insurance company all or a portion of the risk we insure. | |
| Contract values | The amounts held for the benefit of policyholders or contractholders within investment products. For variable products, account value is equal to fair value. | |
| Deferred annuities | Annuity contracts that delay income payments until the holder chooses to receive them. These contracts might also be surrendered for cash, exchanged for another contract or rolled over to another contract. | |
| Defined benefit plan | A pension plan that promises to pay a specified amount to each eligible plan member who retires. | |
| Defined contribution plan | A plan established under Section 401(a), 401(k), 403(b) or 457(b) of the Internal Revenue Code, under which the benefits to a participant depend on contributions made to, and the investment return on, the participant’s account. | |
| Earned premiums | The portion of a premium, net of any amount ceded, that represents coverage already provided or that belongs to the insurer based on the part of the policy period that has passed. | |
| Expense risk | The measure of the sensitivity of the insurance company’s liability for the resultant higher expense rates than charged for in the premium, expense charge or margin. | |
| Fixed annuity | An annuity that guarantees that a specific sum of money will be paid in the future, usually as monthly income, to an annuitant. The dollar amount will not fluctuate regardless of adverse changes in |
G-1
Table of Contents
| the insurance company’s mortality experience, investment return and expenses. | ||
| Fixed indexed annuity (FIA) | Modifications of the single premium deferred annuity, which usually guarantees at a minimum a return of the premium. Additional interest can be earned that is linked to a specified stock index. Thus, this insurance product usually guarantees the principal of the investment, while at the same time providing the opportunity for increasing values tied to the equities market. | |
| General account | All of the assets of our insurance companies recognized for statutory accounting purposes other than those specifically allocated to separate accounts. We bear the risk of our investments held in our general account. | |
| Group insurance | A single contract or policy under which individuals in a natural group (such as employees of a business firm) and potentially their dependants are covered. | |
| Group medical stop-loss insurance | Coverage purchased by employers in order to limit their exposure under self-insured medical plans. | |
| Guaranteed investment contract | A contract, usually purchased by ERISA qualified plans, that guarantees a minimum rate of return on the amount invested. | |
| Guaranteed living benefits (GLBs) | An industry term associated with optional benefit riders on variable annuity contracts, such as guaranteed minimum withdrawal benefits (GMWBs), guaranteed minimum income benefits (GMIBs) and guaranteed minimum accumulation benefits (GMABs). For a separate charge assessed against the variable annuity contract value, GLBs generally provide for some guaranteed level of withdrawal, annuity or accumulation benefit regardless of declines in the variable annuity contract value. Some variable annuity contracts may allow for increases or “step-ups” in guaranteed benefit amounts. GLBs are typically subject to various contractual conditions, including minimum waiting periods, required participation in asset allocation programs and limitations on withdrawal amounts. GLBs typically require insurers to maintain complex hedging programs to manage the risks associated with these guaranties. | |
| Guaranteed minimum income benefit (GMIB) | A benefit that guarantees a specified minimum appreciation rate for a defined period of time, after which annuity payments commence. | |
| Guaranteed minimum withdrawal benefit (GMWB) | A benefit that guarantees a customer’s minimum stream of income, equal to the return of the contract’s principal, provided it is withdrawn within specified limits over time. | |
| In force | Policies and contracts reflected on our applicable records that have not expired or been terminated as of a given date. | |
| Interest spread | Yield on investments less the interest rate credited on liabilities. | |
| Managing general underwriter (MGU) | An MGU is a business that acts as a sales intermediary between an insurance company and medical stop-loss policyholder. MGU’s can |
G-2
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| provide marketing, premium administration, claims administration, claims adjudication and pricing. The MGU is generally paid a percentage of premium and does not share in any of the risk. | ||
| Market value adjustment (MVA) | A market value adjustment is a feature that adjusts the surrender value of a contract in the event of surrender prior to the end of the contract period to protect an insurer against losses due to higher interest rates at the time of the surrender. | |
| Morbidity | The incidence of disease or disability in a specific population over a specific period of time. | |
| Mortality | The number of deaths in a specific population over a specific period of time. | |
| Mortality gains | Mortality gains may arise if mortality rates are higher or lower than expected. For structured settlements and SPIAs mortality gains occur if policyholders die sooner than expected. For life insurance, mortality gains occur if policyholders die later than expected. | |
| Multiple premium immediate annuity (MPIA) | An annuity that is funded with multiple premiums and guarantees a series of payments continuing over a fixed number of years or for the life of the annuitant. The payments typically begin more than one year after the initial premium payment. | |
| Non-admitted assets | Certain assets or portions thereof that are not permitted to be reported as admitted assets in an insurer’s annual statement prepared in accordance with statutory accounting principles. As a result, certain assets that normally would be accorded value in the financial statements of non-insurance corporations are accorded no value and thus reduce the reported statutory surplus of the insurer. | |
| Non-qualified plan | An employee benefits plan that does not have the federal tax advantages of a qualified pension plan, in which employers receive a federal tax deduction for contributions paid into the plan on behalf of their employees. For an employer, not having a tax deduction can be a serious disadvantage, but a non-qualified plan has these advantages: | |
|
1) otherwise discriminatory coverage for some employees is
allowed; and
|
||
|
2) benefits can be allocated to certain employees whom the
employer wishes to reward. The result could be that the total
cost of the benefits for a particular group of employees may be
less under a non-qualified plan than for all employees under a
qualified plan.
|
||
| Persistency | Measurement of the percentage of insurance policies or annuity contracts remaining in force between specified measurement dates. | |
| Premiums | Payments and other consideration received on insurance policies issued or reinsurance assumed by an insurance company. Under generally accepted accounting principles, premiums on variable life and other investment-type contracts are not accounted for as revenues. |
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Table of Contents
| Regulatory capital | Regulatory capital is the sum of statutory capital and surplus and asset valuation reserve (AVR). | |
| Reinsurance | A form of insurance that insurance companies buy for their own protection “a sharing of insurance.” An insurer (the reinsured) reduces its possible maximum loss on either an individual risk or a large number of risks by giving a portion of its liability to another insurance company (the reinsurer). Reinsurance enables an insurance company to (1) expand its capacity; (2) stabilize its underwriting results; (3) finance its expanding volume; (4) secure catastrophe protection against shock losses; (5) withdraw from a class or line of business, or a geographical area, within a relatively short time period and (6) share large risks with other companies. | |
| Reserves | Liabilities established by insurers and reinsurers to reflect the estimated costs of claim payments and benefits and the related expenses that the insurer or reinsurer will ultimately be required to pay in respect of insurance or reinsurance it has written. | |
| Section 403(b) plan | A retirement plan which is available primarily to public school employees and non-profit organizations that allows individuals to defer compensation on a pre-tax basis through payroll deductions and to defer federal and sometimes state taxes until the assets are withdrawn. | |
| Section 457 plan | A retirement plan available to government employees that allows an individual to defer compensation on a pre-tax basis through payroll deductions and to defer federal and sometimes state taxes until the assets are withdrawn. | |
| Shadow account | A shadow account is a proxy for the account value of a UL policy. The shadow account accumulates based on more favorable cost of insurance charges, loads and interest crediting rates than the policy’s actual account value. The policy will not lapse as long as the value of the shadow account remains positive. The shadow account is not accessible by the policyholder. | |
| Single premium immediate annuities (SPIAs) | An annuity that is purchased for a single premium at the time of issue and guarantees a series of payments continuing over a fixed number of years or for the life of the annuitant. | |
| Statutory reserves | Liabilities established by state insurance law that an insurer must have available to provide for future obligations with respect to all policies. Statutory reserves are liabilities on the balance sheet of financial statements prepared in conformity with statutory accounting principles. | |
| Statutory surplus | The excess of admitted assets over statutory liabilities as shown on an insurer’s statutory financial statements. | |
| Structured settlement | A customized annuity used to provide a claimant ongoing periodic payments instead of a lump sum payment. A structured settlement provides an alternative to a lump sum settlement generally in a personal injury lawsuit and typically is purchased by a property and casualty insurance company for the benefit of an injured |
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Table of Contents
| claimant with benefits scheduled to be paid throughout a fixed period or for the life of the claimant. | ||
| Surrender charge | An amount specified in an insurance policy or annuity contract that is charged to a policyholder or contractholder for early cancellation of, or withdrawal under, that policy or contract. | |
| Surrenders and withdrawals | Amounts taken from life insurance policies and annuity contracts representing the full or partial values of these policies or contracts. | |
| Tax sheltered annuity | An annuity issued as part of a Section 403(b) plan. Tax-sheltered annuities are also referred to as “Section 403(b) annuities.” | |
| Term life insurance | Life insurance that stays in effect for only a specified, limited period. If an insured dies within that period, the beneficiary receives the death payments. If the insured survives, the policy ends and the beneficiary receives nothing. | |
| Third party administrator (TPA) | A person or entity that, pursuant to a service contract, processes claims or provides administrative services for an employee benefits plan. | |
| Underwriting | The insurer’s process of reviewing applications submitted for insurance coverage, deciding whether to accept all or part of the coverage requested and determining the applicable premiums. | |
| Universal life (UL) insurance | Adjustable life insurance under which (1) premiums are flexible, not fixed, (2) protection is adjustable, not fixed, and (3) insurance company expenses and other charges are specifically disclosed to a purchaser. This policy is referred to as unbundled life insurance because its three basic elements (investment earnings, pure cost of protection and company expenses) are separately identified both in the policy and in an annual report to the policyowner. After the first premium, additional premiums can be paid at any time. A specified percentage expense charge is deducted from each premium before the balance is credited to the cash value, along with interest. The pure cost of protection is subtracted from the cash value monthly. As selected by the insured, the death benefit can be a specified amount plus the cash value or the specified amount that includes the cash value. After payment of the minimal initial premium required, there are no contractually scheduled premium payments (provided the cash value account balance is sufficient to pay the pure cost of protection each month and any other expenses and charges). Expenses and charges may take the form of a flat dollar amount for the first policy year, a sales charge for each premium received and a monthly expense charge for each policy year. An annual report is provided the policy owner that shows the status of the policy. | |
| Variable annuity | An annuity in which premium payments are used to purchase accumulation units, their number depending on the value of each unit. The value of a unit is determined by the value of the portfolio of stocks in which the insurance company invests the premiums. | |
| Variable life (VL) insurance | An investment-oriented life insurance policy that provides a return linked to an underlying portfolio of securities. The investment offered through the policy is typically established as a separate |
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| account, which is divided into subaccounts that invest in underlying mutual funds. The policyholder has discretion in choosing among the available subaccounts, such as a common stock fund, bond fund, or money market fund. The life insurance policy benefits payable to the beneficiary upon the death of the insured or the surrender of the policy will vary to reflect the investment performance of the subaccounts chosen by the policy owner. | ||
| Waiver of premium | A provision of a life insurance policy pursuant to which an insured with total disability that lasts for a specified period no longer has to pay premiums for the duration of the disability or for a stated period, during which time the life insurance policy provides continued coverage. | |
| Whole life insurance | Level premium life insurance that covers the lifetime of the individual instead of a fixed term. |
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Table of Contents
Shares
Common Stock
PRELIMINARY
PROSPECTUS
BofA Merrill Lynch
J.P. Morgan
Goldman, Sachs &
Co.
Barclays Capital
,
2009
Table of Contents
PART II
INFORMATION
NOT REQUIRED IN PROSPECTUS
| Item 13. | Other Expenses of Issuance and Distribution. |
The following table sets forth the expenses (other than
underwriting compensation expected to be incurred) in connection
with this offering. All of such amounts (except the SEC
registration fee and FINRA filing fee) are estimated.
|
SEC registration fee
|
$ | 32,085 | ||
|
FINRA filing fee
|
58,000 | |||
|
Listing fee
|
* | |||
|
Blue Sky fees and expenses
|
* | |||
|
Printing and engraving costs
|
* | |||
|
Legal fees and expenses
|
* | |||
|
Accounting fees and expenses
|
* | |||
|
Transfer Agent and Registrar fees and expenses
|
* | |||
|
Miscellaneous expenses
|
* | |||
|
Total
|
$ | * |
| * | To be provided by amendment |
| Item 14. | Indemnification of Directors and Officers. |
Section 145(a) of the Delaware General Corporation Law (the
“DGCL”) provides in relevant part that a corporation
may indemnify any officer or director who was or is a party or
is threatened to be made a party to any threatened, pending or
completed action, suit or proceeding (other than an action by or
in the right of the corporation) by reason of the fact that such
person is or was a director or officer of the corporation, or is
or was serving at the request of the corporation as a director
or officer of another entity, against expenses (including
attorneys’ fees), judgments, fines and amounts paid in
settlement actually and reasonably incurred by such person in
connection with such action, suit or proceeding if such person
acted in good faith and in a manner such person reasonably
believed to be in or not opposed to the best interests of the
corporation, and, with respect to any criminal action or
proceeding, had no reasonable cause to believe such
person’s conduct was unlawful.
Section 145(b) of the DGCL provides in relevant part that a
corporation may indemnify any person who was or is a party or is
threatened to be made a party to any threatened, pending or
completed action or suit by or in the right of the corporation
to procure a judgment in its favor by reason of the fact that
the person is or was a director, officer, employee or agent of
the corporation, or is or was serving at the request of the
corporation as a director, officer, employee or agent of another
corporation, partnership, joint venture, trust or other
enterprise against expenses (including attorneys’ fees)
actually and reasonably incurred by the person in connection
with the defense or settlement of such action or suit if the
person acted in good faith and in a manner the person reasonably
believed to be in or not opposed to the best interests of the
corporation and except that no indemnification shall be made in
respect of any claim, issue or matter as to which such person
shall have been adjudged to be liable to the corporation unless
and only to the extent that the Court of Chancery or the court
in which such action or suit was brought shall determine upon
application that, despite the adjudication of liability but in
view of all the circumstances of the case, such person is fairly
and reasonably entitled to indemnity for such expenses which the
Court of Chancery or such other court shall deem proper.
Our articles of incorporation and bylaws generally provide that
we will indemnify our directors and officers to the fullest
extent permitted by law.
II-1
Table of Contents
We also obtained officers’ and directors’ liability
insurance which insures against liabilities that officers and
directors of the registrant may, in such capacities, incur.
Section 145(g) of the DGCL provides that a corporation
shall have power to purchase and maintain insurance on behalf of
any person who is or was a director, officer, employee or agent
of the corporation, or is or was serving at the request of the
corporation as a director, officer, employee or agent of another
corporation, partnership, joint venture, trust or other
enterprise against any liability asserted against such person
and incurred by such person in any such capacity, or arising out
of such person’s status as such, whether or not the
corporation would have the power to indemnify such person
against such liability under that section.
Section 145(f) of the DGCL provides that the
indemnification and advancement of expenses provided by, or
granted pursuant to, the other subsections of Section 145
of the DGCL shall not be deemed exclusive of any other rights to
which those seeking indemnification or advancement of expenses
may be entitled under any bylaw, agreement, vote of stockholders
or disinterested directors or otherwise, both as to action in
such person’s official capacity and as to action in another
capacity while holding such office.
We have entered into indemnification agreements with each of our
directors and officers. Under the terms of our indemnification
agreements, we are required to indemnify each of our directors
and officers, to the fullest extent permitted by the laws of the
State of Delaware, against any and all (a) costs and
expenses (including attorneys’ and experts’ fees,
expenses and charges) actually and reasonably paid or incurred
in connection with investigating, defending, being a witness in
or participating in, or preparing to investigate, defend, be a
witness in or participate in, and (b) damages, losses,
liabilities, judgments, fines, penalties and amounts paid in
settlement relating to, resulting from or arising out of, in the
case of either (a) or (b), any threatened, pending or
completed action, suit or proceeding, or any inquiry or
investigation that such person determines might lead to the
institution of any such action, suit or proceeding, by reason of
the fact that (y) such person is or was a director,
officer, employee or agent of the Company
and/or a
subsidiary of the Company or (z) such person is or was
serving at our request as a director, officer, employee or agent
of another corporation, partnership, non-profit organization,
joint venture, trust or other enterprise. The indemnification
agreements also require us, if so requested, to advance within
20 business days any and all costs and expenses to the director
or officer which such person determines reasonably likely to be
payable, provided that such person will return any such advance
which remains unspent at the final conclusion of the claim to
which the advance related. Our bylaws also require that such
person return any such advance if it is ultimately determined
that such person is not entitled to indemnification by us as
authorized by the laws of the State of Delaware.
We are not required to provide indemnification under our
indemnification agreements for certain matters, including:
(1) indemnification beyond that permitted by the laws of
the State of Delaware; (2) indemnification in connection
with certain proceedings or claims initiated or brought
voluntarily by the director or officer; (3) indemnification
for settlements the director or officer enters into without the
Company’s written consent; (4) indemnification related
to disgorgement of profits under Section 16(b) of the
Securities Exchange Act of 1934; (5) indemnification where
a final decision by a court having jurisdiction in the matter
shall determine that such indemnification is not lawful; or
(6) indemnification for liabilities for which the director
or officer has received payment under any insurance policy as
may exist for such person’s benefit, our articles of
incorporation or bylaws or any other contract or otherwise. The
indemnification agreements require us, to the extent that our
board of directors determines it to be economically reasonable,
to maintain directors’ and officers’ liability
insurance.
Reference is made to the form of underwriting agreement to be
filed as Exhibit 1.1 hereto for provisions providing that
the underwriters are obligated under certain circumstances to
indemnify our directors, officers and controlling persons
against certain liabilities under the Securities Act of 1933, as
amended.
II-2
Table of Contents
| Item 15. | Recent Sales of Unregistered Securities. |
In the three years preceding the filing of this registration
statement, we have issued the following securities that were not
registered under the Securities Act:
On October 10, 2007, we issued $150.0 million
aggregate principal amount of Capital Efficient Notes due 2067
to a syndicate of initial purchasers, led by J.P. Morgan
Securities Inc. and Lehman Brothers Inc. in reliance on
Section 4(2) of the Securities Act of 1933, which were
eligible for resale to qualified institutional buyers in
compliance with Rule 144A
and/or
Regulation S under the Securities Act of 1933. We applied
the net proceeds from the CENts to pay a special cash dividend
to our stockholders on October 19, 2007.
| Item 16. | Exhibits and Financial Statement Schedules. |
(a) Exhibits
|
Exhibit |
||||
|
Number
|
Description | |||
| 1 | .1 | Underwriting Agreement* | ||
| 3 | .1 | Amended and Restated Certificate of Incorporation of Symetra Financial Corporation** | ||
| 3 | .2 | Form of Bylaws of Symetra Financial Corporation** | ||
| 4 | .1 | Specimen Common Stock Certificate | ||
| 4 | .2 | Fiscal Agency Agreement between Symetra Financial Corporation and U.S. Bank dated March 30, 2006** | ||
| 4 | .3 | Warrant Certificate — General Reinsurance Corporation, dated October 26, 2007** | ||
| 4 | .4 | Warrant Certificate — White Mountains Re (NL) B.V., dated July 24, 2008** | ||
| 4 | .5 | Credit Agreement among Symetra Financial Corporation, the lenders party thereto and Bank of America, N.A., as administrative agent, dated as of August 16, 2007 (including Assignment and Assumption by and between Lehman Commercial Paper, Inc. and Barclays Bank PLC dated as of October 7, 2009)** | ||
| 4 | .6 | Purchase Agreement between Symetra Financial Corporation and the purchasers listed therein, dated October 4, 2007** | ||
| 4 | .7 | Indenture between Symetra Financial Corporation and U.S. Bank National Association, as trustee, dated as of October 10, 2007** | ||
| 5 | .1 | Opinion of Cravath, Swaine & Moore LLP | ||
| 9 | .1 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of March 8, 2004** | ||
| 9 | .2 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of March 19, 2004** | ||
| 9 | .3 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of April 16, 2004** | ||
| 10 | .1 | Master Services Agreement between Affiliated Computer Services, Inc. and Symetra Life Insurance Company, dated August 1, 2009† | ||
| 10 | .2 | Coinsurance Reinsurance Agreement dated as of January 1, 1998 (the “RGA Agreement”) between Safeco Life Insurance Company and RGA Reinsurance Company (including the two Amendments to the RGA Agreement dated as of June 19, 2002, Amendment to the RGA Agreement dated as of September 23, 2002 and Addendum to the RGA Agreement dated as of August 12, 2003)**† | ||
II-3
Table of Contents
|
Exhibit |
||||
|
Number
|
Description | |||
| 10 | .3 | Group Short Term Disability Reinsurance Agreement dated as of January 1, 1999 (the “Short Term Agreement”) between Safeco Life Insurance Company and Reliance Standard Life Insurance Company, doing business as Custom Disability Solutions, successor to Duncanson & Holt Services, Inc. (including Amendment No. 1 to the Short Term Agreement dated as of July 1, 2006 and Amendment No. 2 to the Short Term Agreement Dated as of December 8, 2006)** | ||
| 10 | .4 | Group Long Term Disability Reinsurance Agreement dated as of January 1, 1999 (the “Long Term Agreement”) between Safeco Life Insurance Company and Reliance Standard Life Insurance Company, doing business as Custom Disability Solutions, successor to Duncanson & Holt Services, Inc. (including Amendment No. 1 to the Long Term Agreement dated as of January 1, 2000, Amendment to the Long Term Agreement dated as of January 1, 2006, Amendment No. 3 to the Long Term Agreement dated as of July 1, 2006, Amendment No. 4 to the Long Term Agreement dated as of December 8, 2006 and Amendment No. 5 to the Long Term Agreement dated as of September 1, 2008)** | ||
| 10 | .5 | Coinsurance Agreement dated as of August 24, 2001 between Safeco Life Insurance Company and The Lincoln National Life Insurance Company**† | ||
| 10 | .6 | Coinsurance Funds Withheld Reinsurance Agreement dated as of December 1, 2001 between Safeco Life Insurance Company and Transamerica Insurance Company**† | ||
| 10 | .7 | Investment Management Agreement between White Mountains Advisors LLC and Occum Acquisition Corp., dated as of March 14, 2004 (including Amendment to Investment Management Agreement dated as of September 30, 2004, Amendment No. 2 to the Investment Management Agreement dated as of August 1, 2005, Amendment No. 3 to the Investment Management Agreement dated as of October 1, 2005 and Amendment No. 4 to the Investment Management Agreement dated as of March 9, 2007)** | ||
| 10 | .8 | Agency Agreement dated as of March 10, 2006 among Symetra Life Insurance Company, WM Financial Services, Inc. and WMFS Insurance Services, Inc. (including Addendum to the Agency Agreement dated as of February 22, 2007, Amendment to the Agency Agreement dated as of March 26, 2007, Amendment to the Agency Agreement dated as of July 17, 2007, Amendment to the Agency Agreement dated as of December 18, 2007, Amendment to the Agency Agreement dated as of September 15, 2008, Amendment to the Agency Agreement dated as of September 23, 2008, Addendum to the Agency Agreement dated as of September 23, 2008, Assignment of Agency Agreement between Symetra Life Insurance Company and WaMu Investments, Inc. (formerly WM Financial Services, Inc.) dated as of May 2, 2009 among Symetra Life Insurance Company, WaMu Investments, Inc. (formerly WM Financial Services, Inc.), WMFS Insurance Services, Inc. and Chase Insurance Agency, Inc. and Amendment to the Agency Agreement dated as of May 2, 2009)**† | ||
| 10 | .9 | Agency Agreement dated as of September 26, 2006 among Symetra Life Insurance Company and Chase Insurance Agency, Inc. (including Addendum to the Agency Agreement dated as of May 15, 2007 and Addendum to the Agency Agreement dated as of March 21, 2008)**† | ||
| 10 | .10 | Symetra Financial Corporation Performance Share Plan 2006-2008** | ||
| 10 | .11 | Symetra Financial Corporation Performance Share Plan 2007-2009** | ||
| 10 | .12 | Symetra Financial Corporation Performance Share Plan 2008-2010** | ||
| 10 | .13 | Symetra Financial Corporation Performance Share Plan 2009-2011** | ||
| 10 | .14 | Annual Incentive Bonus Plan** | ||
| 10 | .15 | 2008 Sales Incentive Plan for Pat McCormick**† | ||
| 10 | .16 | Symetra Financial Corporation Equity Plan** | ||
| 10 | .17 | Symetra Financial Corporation Employee Stock Purchase Plan** | ||
| 10 | .18 | 2009 Sales Incentive Plan for Pat McCormick† | ||
| 10 | .19 | Form of Restricted Stock Agreement** | ||
| 10 | .20 | Form of Director and Officer Indemnification Agreement | ||
II-4
Table of Contents
|
Exhibit |
||||
|
Number
|
Description | |||
| 21 | .1 | Subsidiaries of Symetra Financial Corporation* | ||
| 23 | .1 | Consent of Ernst & Young LLP, Independent Registered Public Accounting Firm | ||
| 23 | .2 | Consent of Cravath, Swaine & Moore LLP (included in the opinion filed as Exhibit 5.1) | ||
| 24 | .1 | Power of Attorney (included in signature page to the Registration Statement filed October 5, 2009)** | ||
| * | To be filed by amendment. | |
| ** | Previously filed. |
| † | Portions of this exhibit have been omitted pursuant to a confidential treatment request and this information has been filed separately with the Commission. |
| Item 17. | Undertakings. |
The undersigned registrant hereby undertakes as follows:
(1) The undersigned will provide to the underwriters at the
closing specified in the underwriting agreement certificates in
such denominations and registered in such names as required by
the underwriters to permit prompt delivery to each purchaser.
(2) For purposes of determining any liability under the
Securities Act of 1933, as amended, the information omitted from
the form of prospectus filed as part of this registration
statement in reliance upon Rule 430A and contained in a
form of prospectus filed by the registrant pursuant to
Rule 424(b)(1) or (4) or 497(h) under the Securities
Act shall be deemed to be part of this registration statement as
of the time it is declared effective.
(3) For the purpose of determining any liability under the
Securities Act of 1933, each post-effective amendment that
contains a form of prospectus shall be deemed to be a new
registration statement relating to the securities offered
therein and the offering of such securities at that time shall
be deemed to be the initial bona fide offering thereof.
Insofar as indemnification for liabilities arising under the
Securities Act of 1933, as amended may be permitted to
directors, officers and controlling persons of the registrant
pursuant to the provisions described in Item 14 or
otherwise, the registrant has been advised that in the opinion
of the Securities and Exchange Commission such indemnification
is against public policy as expressed in the Securities Act of
1933, as amended, and is, therefore, unenforceable. In the event
that a claim for indemnification against such liabilities (other
than the payment by the registrant of expenses incurred or paid
by a director, officer or controlling person of the registrant
in the successful defense of any action, suit or proceeding) is
asserted by such director, officer or controlling person in
connection with the securities being registered, the registrant
will, unless in the opinion of its counsel the matter has been
settled by controlling precedent, submit to a court of
appropriate jurisdiction the question whether such
indemnification by it is against public policy as expressed in
the Act and will be governed by the final adjudication of such
issue.
II-5
Table of Contents
SIGNATURES
Pursuant to the requirements of the Securities Act of 1933, the
registrant has duly caused this Amendment No. 3 to the
Registration Statement to be signed on its behalf by the
undersigned, thereunto duly authorized, in the city of Bellevue,
State of Washington, on December 28, 2009.
SYMETRA FINANCIAL CORPORATION
| By: |
/s/ George
C. Pagos
|
Name: George C. Pagos
| Title: | Senior Vice President, General Counsel and Secretary |
Pursuant to the requirements of the Securities Act of 1933, this
Amendment No. 3 to the Registration Statement has been
signed by the following persons in the capacities indicated as
of December 28, 2009.
|
Signature
|
Title
|
|||
|
* |
Randall H. Talbot President, Chief Executive Officer and Director (Principal Executive Officer) |
|||
|
* |
Margaret A. Meister Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) |
|||
|
* |
David T. Foy (Director) |
|||
|
* |
Lois W. Grady (Director) |
|||
|
* |
Sander M. Levy (Director) |
|||
|
* |
Robert R. Lusardi (Director) |
|||
|
* |
David I. Schamis (Director) |
|||
|
* |
Lowndes A. Smith (Director) |
|||
|
*By:
/s/ George
C. Pagos |
George C. Pagos (Attorney-in-Fact) |
|||
Table of Contents
EXHIBIT INDEX
|
Exhibit |
||||
|
Number
|
Description | |||
| 1 | .1 | Underwriting Agreement* | ||
| 3 | .1 | Amended and Restated Certificate of Incorporation of Symetra Financial Corporation** | ||
| 3 | .2 | Form of Bylaws of Symetra Financial Corporation** | ||
| 4 | .1 | Specimen Common Stock Certificate | ||
| 4 | .2 | Fiscal Agency Agreement between Symetra Financial Corporation and U.S. Bank dated March 30, 2006** | ||
| 4 | .3 | Warrant Certificate — General Reinsurance Corporation, dated October 26, 2007** | ||
| 4 | .4 | Warrant Certificate — White Mountains Re (NL) B.V., dated July 24, 2008** | ||
| 4 | .5 | Credit Agreement among Symetra Financial Corporation, the lenders party thereto and Bank of America, N.A., as administrative agent, dated as of August 16, 2007 (including Assignment and Assumption by and between Lehman Commercial Paper, Inc. and Barclays Bank PLC dated as of October 7, 2009)** | ||
| 4 | .6 | Purchase Agreement between Symetra Financial Corporation and the purchasers listed therein, dated October 4, 2007** | ||
| 4 | .7 | Indenture between Symetra Financial Corporation and U.S. Bank National Association, as trustee, dated as of October 10, 2007** | ||
| 5 | .1 | Opinion of Cravath, Swaine & Moore LLP | ||
| 9 | .1 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of March 8, 2004** | ||
| 9 | .2 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of March 19, 2004** | ||
| 9 | .3 | Shareholders’ Agreement among Occum Acquisition Corp. and the persons listed on the signature pages thereto, dated as of April 16, 2004** | ||
| 10 | .1 | Master Services Agreement between Affiliated Computer Services, Inc. and Symetra Life Insurance Company, dated August 1, 2009† | ||
| 10 | .2 | Coinsurance Reinsurance Agreement dated as of January 1, 1998 (the “RGA Agreement”) between Safeco Life Insurance Company and RGA Reinsurance Company (including the two Amendments to the RGA Agreement dated as of June 19, 2002, Amendment to the RGA Agreement dated as of September 23, 2002 and Addendum to the RGA Agreement dated as of August 12, 2003)**† | ||
| 10 | .3 | Group Short Term Disability Reinsurance Agreement dated as of January 1, 1999 (the “Short Term Agreement”) between Safeco Life Insurance Company and Reliance Standard Life Insurance Company, doing business as Custom Disability Solutions, successor to Duncanson & Holt Services, Inc. (including Amendment No. 1 to the Short Term Agreement dated as of July 1, 2006 and Amendment No. 2 to the Short Term Agreement dated as of December 8, 2006)** | ||
| 10 | .4 | Group Long Term Disability Reinsurance Agreement dated as of January 1, 1999 (the “Long Term Agreement”) between Safeco Life Insurance Company and Reliance Standard Life Insurance Company, doing business as Custom Disability Solutions, successor to Duncanson & Holt Services, Inc. (including Amendment No. 1 to the Long Term Agreement dated as of January 1, 2000, Amendment to the Long Term Agreement dated as of January 1, 2006, Amendment No. 3 to the Long Term Agreement dated as of July 1, 2006, Amendment No. 4 to the Long Term Agreement dated as of December 8, 2006 and Amendment No. 5 to the Long Term Agreement dated as of September 1, 2008)** | ||
| 10 | .5 | Coinsurance Agreement dated as of August 24, 2001 between Safeco Life Insurance Company and The Lincoln National Life Insurance Company**† | ||
| 10 | .6 | Coinsurance Funds Withheld Reinsurance Agreement dated as of December 1, 2001 between Safeco Life Insurance Company and Transamerica Insurance Company**† | ||
Table of Contents
|
Exhibit |
||||
|
Number
|
Description | |||
| 10 | .7 | Investment Management Agreement between White Mountains Advisors LLC and Occum Acquisition Corp., dated as of March 14, 2004 (including Amendment to Investment Management Agreement dated as of September 30, 2004, Amendment No. 2 to the Investment Management Agreement dated as of August 1, 2005, Amendment No. 3 to the Investment Management Agreement dated as of October 1, 2005 and Amendment No. 4 to the Investment Management Agreement dated as of March 9, 2007)** | ||
| 10 | .8 | Agency Agreement dated as of March 10, 2006 among Symetra Life Insurance Company, WM Financial Services, Inc. and WMFS Insurance Services, Inc. (including Addendum to the Agency Agreement dated as of February 22, 2007, Amendment to the Agency Agreement dated as of March 26, 2007, Amendment to the Agency Agreement dated as of July 17, 2007, Amendment to the Agency Agreement dated as of December 18, 2007, Amendment to the Agency Agreement dated as of September 15, 2008, Amendment to the Agency Agreement dated as of September 23, 2008, Addendum to the Agency Agreement dated as of September 23, 2008, Assignment of Agency Agreement between Symetra Life Insurance Company and WaMu Investments, Inc. (formerly WM Financial Services, Inc.) dated as of May 2, 2009 among Symetra Life Insurance Company, WaMu Investments, Inc. (formerly WM Financial Services, Inc.), WMFS Insurance Services, Inc. and Chase Insurance Agency, Inc. and Amendment to the Agency Agreement dated as of May 2, 2009)**† | ||
| 10 | .9 | Agency Agreement dated as of September 26, 2006 among Symetra Life Insurance Company and Chase Insurance Agency, Inc. (including Addendum to the Agency Agreement dated as of May 15, 2007 and Addendum to the Agency Agreement dated as of March 21, 2008)**† | ||
| 10 | .10 | Symetra Financial Corporation Performance Share Plan 2006-2008** | ||
| 10 | .11 | Symetra Financial Corporation Performance Share Plan 2007-2009** | ||
| 10 | .12 | Symetra Financial Corporation Performance Share Plan 2008-2010** | ||
| 10 | .13 | Symetra Financial Corporation Performance Share Plan 2009-2011** | ||
| 10 | .14 | Annual Incentive Bonus Plan** | ||
| 10 | .15 | 2008 Sales Incentive Plan for Pat McCormick**† | ||
| 10 | .16 | Symetra Financial Corporation Equity Plan** | ||
| 10 | .17 | Symetra Financial Corporation Employee Stock Purchase Plan** | ||
| 10 | .18 | 2009 Sales Incentive Plan for Pat McCormick† | ||
| 10 | .19 | Form of Restricted Stock Agreement** | ||
| 10 | .20 | Form of Director and Officer Indemnification Agreement | ||
| 21 | .1 | Subsidiaries of Symetra Financial Corporation* | ||
| 23 | .1 | Consent of Ernst & Young LLP, Independent Registered Public Accounting Firm | ||
| 23 | .2 | Consent of Cravath, Swaine & Moore LLP (included in the opinion filed as Exhibit 5.1) | ||
| 24 | .1 | Power of Attorney (included in signature page to the Registration Statement filed October 5, 2009)** | ||
| * | To be filed by amendment. | |
| ** | Previously filed. |
| † | Portions of this exhibit have been omitted pursuant to a confidential treatment request and this information has been filed separately with the Commission. |
Table of Contents
Report of
Independent Registered Public Accounting Firm
The Board of Directors and Stockholders
Symetra Financial Corporation
We have audited the consolidated financial statements of Symetra
Financial Corporation (the Company) as of December 31, 2008
and 2007, and for each of the three years in the period ended
December 31, 2008, and have issued our report thereon dated
March 6, 2009 (included elsewhere in this Registration
Statement). Our audits also included the financial statement
schedules listed in Item 16(b) of
Form S-1
of this Registration Statement. These schedules are the
responsibility of the Company’s management. Our
responsibility is to express an opinion based on our audits.
In our opinion, the financial statement schedules referred to
above, when considered in relation to the basic financial
statements taken as a whole, present fairly, in all material
respects the information set forth therein.
/s/ Ernst
& Young LLP
Seattle, Washington
March 6, 2009
S-1
Table of Contents
Schedule I
Summary
of Investments — Other Than Investments in Related
Parties
Year
Ended December 31, 2008
|
Cost or |
Amount as |
|||||||||||
|
Amortized |
Fair |
Shown in the |
||||||||||
| Type of Investment | Cost | Value | Balance Sheet | |||||||||
| (In millions) | ||||||||||||
|
Fixed maturities
|
||||||||||||
|
Bonds:
|
||||||||||||
|
United States government and government agencies and authorities
|
$ | 155.5 | $ | 156.8 | $ | 156.8 | ||||||
|
States, municipalities, and political subdivisions
|
488.8 | 424.9 | 424.9 | |||||||||
|
Foreign governments
|
31.4 | 34.6 | 34.6 | |||||||||
|
Public utilities(1)
|
1,744.4 | 1,568.4 | 1,568.4 | |||||||||
|
Convertible bonds and bonds with warrants attached
|
56.7 | 50.5 | 50.5 | |||||||||
|
All other corporate bonds
|
8,687.6 | 7,606.3 | 7,606.3 | |||||||||
|
Mortgage-backed securities
|
5,268.5 | 4,958.5 | 4,958.5 | |||||||||
|
Redeemable preferred stock
|
16.6 | 11.3 | 11.3 | |||||||||
|
Total fixed maturities
|
16,449.5 | 14,811.3 | 14,811.3 | |||||||||
|
Marketable equity securities
|
||||||||||||
|
Common stock:
|
||||||||||||
|
Public utilities
|
17.1 | 12.0 | 12.0 | |||||||||
|
Banks, trusts, and insurance companies(2)
|
8.3 | 7.0 | 7.0 | |||||||||
|
Industrial, miscellaneous, and all other
|
124.7 | 84.7 | 84.7 | |||||||||
|
Nonredeemable preferred stock
|
51.7 | 37.6 | 37.6 | |||||||||
|
Total marketable equity securities
|
201.8 | 141.3 | 141.3 | |||||||||
|
Mortgage loans(3)
|
993.7 | 907.6 | 988.7 | |||||||||
|
Policy loans
|
75.2 | 75.2 | 75.2 | |||||||||
|
Other long-term investments
|
178.8 | 147.2 | 147.2 | |||||||||
|
Short-term investments
|
9.4 | 9.4 | 9.4 | |||||||||
|
Total investments
|
$ | 17,908.4 | $ | 16,092.0 | $ | 16,173.1 | ||||||
| (1) | The amount shown in the consolidated balance sheet for total fixed maturities differs from cost and fair value, as these investments include affiliated fixed maturities with a cost and fair value of $78.9 and $76.3, respectively. | |
| (2) | The amount shown in the consolidated balance sheet for total marketable equity securities differs from cost and fair value, as these investments include affiliated marketable equity securities with a cost and fair value of $2.8 and $3.1, respectively. | |
| (3) | The amount shown in the consolidated balance sheet for mortgage loans differs from cost, as these investments are presented net of a $5.0 allowance. |
S-2
Table of Contents
Schedule II
Condensed
Statements of Financial Position
(Parent
Company Only)
| December 31, | ||||||||
| 2008 | 2007 | |||||||
| (In millions, except share and per share data) | ||||||||
|
Assets
|
||||||||
|
Cash and investments:
|
||||||||
|
Investments
|
$ | 110.8 | $ | 149.1 | ||||
|
Investments in subsidiaries
|
533.0 | 1,542.1 | ||||||
|
Cash and cash equivalents
|
60.8 | 38.4 | ||||||
|
Restricted funds
|
— | 5.4 | ||||||
|
Total cash and investments
|
704.6 | 1,735.0 | ||||||
|
Current and deferred tax receivables
|
20.4 | 4.9 | ||||||
|
Receivables due from affiliates
|
24.8 | 24.0 | ||||||
|
Other assets
|
21.1 | 17.4 | ||||||
|
Total assets
|
$ | 770.9 | $ | 1,781.3 | ||||
|
Liabilities and stockholders’ equity
|
||||||||
|
Notes payable
|
$ | 448.8 | $ | 448.6 | ||||
|
Other liabilities
|
35.9 | 47.6 | ||||||
|
Total liabilities
|
484.7 | 496.2 | ||||||
|
Common stock, par value $0.01 per share, 750,000,000 shares
authorized and 92,646,295 shares issued and outstanding
|
0.9 | 0.9 | ||||||
|
Additional paid-in capital
|
1,165.5 | 1,165.5 | ||||||
|
Retained earnings
|
172.4 | 131.2 | ||||||
|
Accumulated other comprehensive loss, net of taxes
|
(1,052.6 | ) | (12.5 | ) | ||||
|
Total stockholders’ equity
|
286.2 | 1,285.1 | ||||||
|
Total liabilities and stockholders’ equity
|
$ | 770.9 | $ | 1,781.3 | ||||
See accompanying notes.
S-3
Table of Contents
Schedule II
(continued)
Condensed
Statements of Income
(Parent
Company Only)
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
| (In millions) | ||||||||||||
|
Revenues:
|
||||||||||||
|
Dividends from subsidiaries:
|
||||||||||||
|
Symetra Life Insurance Company
|
$ | 100.0 | $ | 166.4 | $ | 122.5 | ||||||
|
Other subsidiaries
|
15.7 | 5.7 | — | |||||||||
|
Net investment income (loss)
|
(14.8 | ) | 3.3 | 2.2 | ||||||||
|
Net realized investment gains (losses)
|
(12.3 | ) | 6.8 | 7.4 | ||||||||
|
Total revenues
|
88.6 | 182.2 | 132.1 | |||||||||
|
Expenses:
|
||||||||||||
|
Interest expense on debt
|
31.9 | 21.5 | 19.2 | |||||||||
|
Operating expenses
|
0.8 | 3.7 | 0.6 | |||||||||
|
Total expenses
|
32.7 | 25.2 | 19.8 | |||||||||
|
Income from continuing operations before income taxes
|
55.9 | 157.0 | 112.3 | |||||||||
|
Income tax benefits
|
(22.6 | ) | (5.0 | ) | (3.8 | ) | ||||||
|
Income before equity in undistributed net income of subsidiaries
|
78.5 | 162.0 | 116.1 | |||||||||
|
Equity in undistributed net income (loss) of subsidiaries:
|
||||||||||||
|
Symetra Life Insurance Company
|
(52.3 | ) | 1.1 | 38.6 | ||||||||
|
Other subsidiaries
|
(4.1 | ) | 4.2 | 4.8 | ||||||||
|
Total equity in undistributed net income (loss) of subsidiaries
|
(56.4 | ) | 5.3 | 43.4 | ||||||||
|
Net income
|
$ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||
See accompanying notes.
S-4
Table of Contents
Schedule II
(continued)
Condensed
Statements of Cash Flows
(Parent
Company Only)
|
Year Ended |
Year Ended |
Year Ended |
||||||||||
|
December 31, |
December 31, |
December 31, |
||||||||||
| 2008 | 2007 | 2006 | ||||||||||
| (In millions) | ||||||||||||
|
Cash flows from operating activities
|
||||||||||||
|
Net income
|
$ | 22.1 | $ | 167.3 | $ | 159.5 | ||||||
|
Adjustments to reconcile net income to net cash provided by
operating activities:
|
||||||||||||
|
Equity in undistributed net income (loss) of subsidiaries
|
56.4 | (5.3 | ) | (43.4 | ) | |||||||
|
Net realized investment (gains) losses
|
12.3 | (6.8 | ) | (7.4 | ) | |||||||
|
Changes in accrued items and other adjustments, net
|
2.5 | (4.1 | ) | 7.2 | ||||||||
|
Total adjustments
|
71.2 | (16.2 | ) | (43.6 | ) | |||||||
|
Net cash provided by operating activities
|
93.3 | 151.1 | 115.9 | |||||||||
|
Cash flows from investing activities
|
||||||||||||
|
Purchases of investments
|
(94.6 | ) | (91.9 | ) | (46.7 | ) | ||||||
|
Sales of investments
|
71.7 | 33.3 | 44.5 | |||||||||
|
Maturities, calls, paydowns and other
|
18.9 | 6.0 | 8.5 | |||||||||
|
Acquisitions, net of cash received
|
(2.0 | ) | (22.4 | ) | — | |||||||
|
Other, net
|
0.2 | 10.1 | (11.1 | ) | ||||||||
|
Net cash used in investing activities
|
(5.8 | ) | (64.9 | ) | (4.8 | ) | ||||||
|
Cash flows from financing activities
|
||||||||||||
|
Capital contributions
|
(65.1 | ) | — | (0.7 | ) | |||||||
|
Dividend distributions
|
— | (200.0 | ) | (100.0 | ) | |||||||
|
Proceeds from note payable
|
— | 149.8 | 298.7 | |||||||||
|
Repayment of note payable
|
— | — | (300.0 | ) | ||||||||
|
Other, net
|
— | (10.4 | ) | 1.8 | ||||||||
|
Net cash used in financing activities
|
(65.1 | ) | (60.6 | ) | (100.2 | ) | ||||||
|
Net increase in cash and cash equivalents
|
22.4 | 25.6 | 10.9 | |||||||||
|
Cash and cash equivalents at beginning of period
|
38.4 | 12.8 | 1.9 | |||||||||
|
Cash and cash equivalents at end of period
|
$ | 60.8 | $ | 38.4 | $ | 12.8 | ||||||
|
Supplemental disclosures of cash flow information
|
||||||||||||
|
Non-cash transactions during the year:
|
||||||||||||
|
Exchange of securities from insurance subsidiary to parent
company
|
$ | (79.0 | ) | $ | — | $ | — | |||||
|
Exchange of securities from parent company to insurance
subsidiary
|
79.0 | — | — | |||||||||
See accompanying notes.
S-5
Table of Contents
Schedule II
(continued)
Notes to
Condensed Financial Statements
(Parent Company Only)
(In millions)
(In millions)
| 1. | Organization and Presentation |
The accompanying financial statements comprise a condensed
presentation of financial position, results of operations and
cash flows of Symetra Financial Corporation (the Company) on a
separate-company basis. These condensed financial statements do
not include the accounts of the Company’s wholly-owned
subsidiaries, but instead include the Company’s investment
in those subsidiaries, stated at amounts that are substantially
equal to the Company’s equity in the subsidiaries’ net
assets. Therefore, the accompanying financial statements are not
those of the primary reporting entity.
Additional information about accounting policies pertaining to
investments and other significant areas, the Company’s
notes payable, and commitments and contingencies are as set
forth in Notes 2, 14 and 17, respectively, to the audited
consolidated financial statements of the Company.
| 2. | Related Parties |
The Company received cash dividends of $115.7, $172.1 and
$122.5, respectively, from its subsidiaries for the years ended
December 31, 2008, 2007 and 2006.
See Note 21 to the audited consolidated financial
statements of the Company for a description of other
related-party transactions.
S-6
Exhibit 4.1
| symetra financial corporation incorporated under the laws of cUSIP 87151Q 106 THE STATE OF DELAWARE SEE REVERSE FOR CERTAIN DEFINITIONS FULLY PAID AND NON-ASSESSABLE SHARES OF COMMON STOCK, $0.01 PAR VALUE PER SHARE OF transferable only on the books of the Corporation by the holder hereof in person or by duly authorized Attorney upon surrender of this certificate properly endorsed. IN WITNESS WHEREOF, the said Corporation has caused this Certificate to be signed by its duly authorized officers and its Corporate Seal to be hereunto affixed. Dated CORPORATE SECRETARY PRESIDENT AND CHIEF EXECUTIVE OFFICER |
| symetra financial corporation The Corporation will furnish without charge to each shareholder who so requests the powers, designations, preferences and relative, participating, optional, or other special rights of each class of stock or series thereof and the qualifications, limitations or restrictions of such preferences and/or rights. Such requests shall be made to the Corporation’s Secretary at the principal office of the Corporation. The following abbreviations, when used in the inscription on the face of this certificate, shall be construed as though they were written out in full according to applicable laws or regulations: TEN COM — as tenants in common UNIF GIFT MIN ACT- Custodian TEN ENT — as tenants by the entireties (Cust) (Minor) JT TEN - - as joint tenants with right under Uniform Gifts to Minors of survivorship and not as tenants in common Act (State) UNIF TRF MIN ACT- Custodian (until age) Cust) under Uniform Transfers (Minor) to Minors Act (State) Additional abbreviations may also be used though not in the above list. FOR VALUE RECEIVED, hereby sell, assign and transfer(s) unto PLEASE INSERT SOCIAL SECURITY OR OTHER IDENTIFYING NUMBER OF ASSIGNEE PLEASE PRINT OR TYPEWRITE NAM AND ADDRESS, INCLUDING ZIP CODE, OF ASSIGNEE) ) Shares of the Common Stock represented by the within Certificate, and do(es) hereby irrevocably constitute and appoint Attorney to transfer the said stock on the books of the within named Corporation with full power of substitution in the premises. Dated NOTICE: THE SIGNATURE(S) TO THIS ASSIGNMENT MUST CORRESPOND WITH THE NAME(S) AS WRITTEN UPON THE FACE OF THE CERTIFICATE IN EVERY PARTICULAR WITHOUT ALTERATION OR ENLARGEMENT OR ANY CHANGE WHATEVER. SIGNATURE(S) GUARANTEED: By THE SIGNATURE(S) MUST BE GUARANTEED BY AN ELIGIBLE GUARANTOR INSTITUTION (BANKS, STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS AND CREDIT UNIONS WITH MEMBERSHIP IN AN APPROVED SIGNATURE GUARANTEE MEDALLION PROGRAM), PURSUANT TO S.E.C. RULE 17Ad-15. |
Exhibit 5.1
December 28, 2009
Symetra Financial Corporation
Ladies and Gentlemen:
We have acted as counsel for Symetra Financial Corporation, a Delaware corporation (the
“Company”), in connection with the registration statement on Form S-1, as amended
(Registration No. 333-162344) (the “Registration Statement”), filed with the Securities and
Exchange Commission (the “Commission”) under the Securities Act of 1933, as amended (the
“Securities Act”), with respect to the registration of shares of common stock, par value
$0.01 per share of the Company, covering the offer and sale by the Company of shares (the
“Primary Shares”) and the offer and sale by the selling stockholders listed on Schedule B
to the Purchase Agreement (the “Selling Stockholders”) of shares (the “Secondary
Shares”), and, if exercised, the offer and sale by the Company of additional shares (the
“Additional Primary Shares”) and the offer and sale by the Selling Stockholders of
additional shares (the “Additional Secondary Shares”) to the underwriters (the
“Underwriters”) pursuant to the terms of the purchase agreement (the “Purchase
Agreement”) to be executed by the Company, Merrill Lynch, Pierce, Fenner & Smith Incorporated,
J.P. Morgan Securities Inc., Goldman, Sachs & Co. and Barclays Capital Inc., as Representatives of
the Underwriters, and the Selling Stockholders.
In that connection, we have examined originals, or copies certified or otherwise identified to
our satisfaction, of the Registration Statement and the exhibits thereto and such documents,
corporate records and other instruments as we have deemed necessary or appropriate for the purposes
of this opinion, including (a) the Amended and Restated Certificate of Incorporation of the
Company, (b) the Amended and Restated Bylaws of the Company and (c) certain resolutions adopted by
the board of directors of the Company.
In rendering our opinion, we have assumed the genuineness of all signatures, the legal
capacity of all natural persons, the authenticity of all documents submitted to us as originals,
the conformity to original documents of all documents submitted to us as certified, conformed or
photostatic copies, the authenticity of the originals of such latter documents. As to all questions
of fact material to this opinion that have not been independently established, we have relied upon
certificates or comparable documents of officers and representatives of the Company.
Based on the foregoing, we are of opinion as follows:
1. The Primary Shares and Additional Primary Shares have been duly and validly authorized and,
when issued and delivered by the Company and paid for by the Underwriters pursuant to the Purchase
Agreement, will be validly issued, fully paid and nonassessable.
2. The Secondary Shares and Additional Secondary Shares have been duly and validly issued and
are fully paid and nonassessable.
We are admitted to practice in the State of New York, and we express no opinion as to any
matters governed by any laws other than the laws of the State of New York, the General Corporation
Law of the State of Delaware and the Federal laws of the United States of America. The reference
and limitation to “Delaware General Corporation Law” includes the statutory provisions and all
applicable provisions of the Delaware Constitution and reported judicial decisions interpreting
these laws.
We hereby consent to the filing of this opinion with the Commission as Exhibit 5.1 to the
Registration Statement. We also consent to the reference to our firm under the caption “Legal
Matters” in the Registration Statement. In giving this consent, we do not thereby admit that we are
included in the category of persons whose consent is required under Section 7 of the Securities Act
or the rules and regulations of the Commission.
Very truly yours,
/s/ Cravath, Swaine & Moore LLP
Symetra Financial Corporation
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004
Exhibit 10.1
MASTER
SERVICES AGREEMENT
SERVICES AGREEMENT
by and between
SYMETRA LIFE
INSURANCE COMPANY
INSURANCE COMPANY
and
AFFILIATED COMPUTER SERVICES, INC.
August 1, 2009
CONFIDENTIAL
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
TABLE OF CONTENTS
| PAGE | ||||
ARTICLE 1 GUIDING PRINCIPLES, RELATIONSHIP MANAGEMENT
AND INTERPRETATION |
2 | |||
1.1 Guiding Principles |
2 | |||
1.1.1 Enhanced IT Capabilities and Effectiveness |
2 | |||
1.1.2 Reduce IT Costs |
2 | |||
1.1.3 Improve and Maintain Technology |
2 | |||
1.1.4 Focus on Core Competencies |
2 | |||
1.1.5 Improve Business Processes |
2 | |||
1.2 Relationship Management |
2 | |||
1.2.1 IT Outsourcing Committee |
3 | |||
1.2.2 Project Executives |
3 | |||
1.2.3 Service Delivery Managers |
4 | |||
1.2.4 Management Functions |
4 | |||
1.3 Agreement Structure |
. 5 | |||
1.3.1 Master Agreement |
5 | |||
1.3.2 Country Agreements |
5 | |||
1.3.3 Affiliates of Symetra |
5 | |||
1.3.4 Effect of Certain Provisions |
5 | |||
1.4 Interpretation |
5 | |||
1.5 Effect of Amendment and Restatement |
6 | |||
ARTICLE 2 SERVICES |
6 | |||
2.1 General |
6 | |||
2.1.1 Commencement of Services |
6 | |||
2.1.2 Locations for Performance of Services |
7 | |||
2.1.3 Change Management Procedures |
7 | |||
2.1.4 Optimizing and Maximizing Resources |
8 | |||
2.2 Service Tower Services |
8 | |||
2.2.1 Initial Service Tower Services |
8 | |||
2.2.2 Service Levels |
8 | |||
2.2.3 Symetra Sites |
10 | |||
2.2.4 Governance Regarding Relief Events |
10 | |||
2.3 Transition Services |
11 | |||
2.3.1 Transition Plan |
11 | |||
2.3.2 Progress Reports |
11 | |||
2.3.3 Financial Responsibility |
11 | |||
2.4 Purchasing Agent Services |
12 | |||
2.5 Technology Management Services |
12 | |||
2.5.1 General |
12 | |||
2.5.2 Equipment Refresh and Software Enhancements |
13 | |||
-i-
| PAGE | ||||
2.5.3 Technology Planning |
13 | |||
2.5.4 Technology Innovation |
14 | |||
2.5.5 Asset Management |
15 | |||
2.5.6 Shared Resources |
15 | |||
2.5.7 Disaster Recovery |
16 | |||
2.6 Service Delivery Reference Manual |
17 | |||
2.6.1 Development of Manual |
17 | |||
2.6.2 Contents |
17 | |||
2.7 Service Compatibility |
18 | |||
2.8 In-Scope Service Requests |
18 | |||
2.9 Out-of-Scope Work Orders |
19 | |||
2.9.1 Requirements and Process |
19 | |||
2.9.2 Potential Limitation on Future Contracts |
19 | |||
2.10 Extraordinary Events or Circumstances |
20 | |||
2.11 Reports and Other Resource Materials |
20 | |||
2.11.1 General |
20 | |||
2.11.2 Media |
21 | |||
2.12 Critical Milestones |
21 | |||
2.12.1 Designation of Critical Milestones |
21 | |||
2.12.2 Failure to Achieve a Critical Milestone |
21 | |||
2.13 End-User Satisfaction and Communication |
22 | |||
2.14 Cooperation with Symetra and Third Parties |
22 | |||
2.15 Movement of an ACS Facility |
22 | |||
2.16 Symetra Policies and Procedures |
22 | |||
ARTICLE 3 PERSONNEL |
22 | |||
3.1 ACS Personnel |
22 | |||
3.1.1 ACS Key Personnel |
22 | |||
3.1.2 Additional Personnel Requirements |
24 | |||
3.1.3 Minimum Proficiency Levels |
24 | |||
3.1.4 Specialized Personnel |
25 | |||
3.1.5 Training |
25 | |||
3.1.6 Supervision and Conduct of ACS Personnel |
25 | |||
3.2 Symetra Personnel |
25 | |||
3.3 Solicitation of Personnel |
26 | |||
3.4 Personnel Restriction |
26 | |||
ARTICLE 4 ASSETS AND THIRD-PARTY CONTRACTS |
26 | |||
4.1 Symetra Equipment |
26 | |||
4.1.1 General |
26 | |||
4.1.2 Third-Party Approvals |
27 | |||
4.1.3 Return of Symetra Equipment |
27 | |||
4.2 ACS Equipment |
27 | |||
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| PAGE | ||||
4.2.1 Use of ACS Equipment by ACS Personnel |
27 | |||
4.2.2 Provision of ACS Equipment to Symetra |
27 | |||
4.2.3 Installation of ACS Equipment |
27 | |||
4.3 Software |
28 | |||
4.3.1 ACS-Licensed Third Party Software |
28 | |||
4.3.2 Symetra-Licensed Third Party Software |
29 | |||
4.3.3 Category 5 Software |
30 | |||
4.3.4 Category 6 Software |
30 | |||
4.3.5 Other Software-Related Terms |
30 | |||
4.3.6 Bankruptcy |
30 | |||
4.4 Assigned Contracts |
31 | |||
4.5 Managed Contracts |
31 | |||
4.6 Further Assurances |
31 | |||
4.7 Use of Symetra Facilities |
31 | |||
4.7.1 General |
31 | |||
4.7.2 Specific Hardware and Carrier Charges |
32 | |||
4.7.3 Access to Personnel and Information |
32 | |||
4.7.4 Other Facility-Related Obligations |
32 | |||
ARTICLE 5 RETAINED AUTHORITIES |
33 | |||
5.1 General |
33 | |||
5.2 Specific Retained Authorities |
33 | |||
5.2.1 Strategic and Operational Planning |
33 | |||
5.2.2 Service Design and Delivery |
34 | |||
5.2.3 IMACs |
34 | |||
5.2.4 Business Process Reengineering |
34 | |||
5.2.5 Budget Management |
34 | |||
5.2.6 Review and Acceptance |
34 | |||
ARTICLE 6 FEES AND PAYMENT TERMS |
36 | |||
6.1 Fees |
36 | |||
6.1.1 General |
36 | |||
6.1.2 Transition Services |
36 | |||
6.1.3 Annual Services Fees and Fees for Other Services |
36 | |||
6.1.4 Service Rates |
36 | |||
6.1.5 Taxes |
37 | |||
6.1.6 Currency |
37 | |||
6.2 Adjustments to Fees |
38 | |||
6.2.1 Terminated Services |
38 | |||
6.2.2 Fee Reductions and Corrective Assessments |
38 | |||
6.2.3 Baselines and ARCs and RRCs |
38 | |||
6.2.4 Addition or Divestiture of Affiliates and Business Ventures |
39 | |||
6.2.5 Set Off |
40 | |||
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| PAGE | ||||
6.2.6 Market Rate Adjustment |
40 | |||
6.3 Invoices |
40 | |||
6.3.1 Services |
40 | |||
6.3.2 Other Services |
41 | |||
6.4 Disputed Amounts |
41 | |||
ARTICLE 7 RECORDKEEPING AND AUDIT RIGHTS |
42 | |||
7.1 Recordkeeping |
42 | |||
7.2 Operational Audits |
42 | |||
7.3 Financial Audits |
43 | |||
7.4 Sarbanes-Oxley Compliance |
44 | |||
7.4.1 General |
44 | |||
7.4.2 SAS 70 Type II Audits |
44 | |||
7.4.2.1 ACS Audits |
44 | |||
7.4.2.2 Symetra Audits |
44 | |||
7.4.3 Results of Inquiries and Corrective Plan |
45 | |||
7.4.4 Subcontractors |
45 | |||
7.4.5 Confidential Information |
45 | |||
ARTICLE 8 REPRESENTATIONS, WARRANTIES AND COVENANTS |
46 | |||
8.1 ACS Representations, Warranties and Covenants |
46 | |||
8.1.1 Performance of the Services |
46 | |||
8.1.2 Viruses and Disabling Devices |
46 | |||
8.1.3 Conflicts of Interest |
46 | |||
8.1.4 Financial Condition and Information |
47 | |||
8.1.5 Litigation and Service of Process |
48 | |||
8.1.6 Proprietary Rights Infringement |
48 | |||
8.1.7 Legal and Corporate Authority |
48 | |||
8.1.8 Violations |
49 | |||
8.1.9 Information Furnished to Symetra |
49 | |||
8.1.10 Previous Contracts |
49 | |||
8.1.11 Completeness of Due Diligence Activities |
49 | |||
8.2 Symetra’s Representations, Warranties and Covenants |
49 | |||
8.2.1 Legal Authority |
49 | |||
8.2.2 Warranty Disclaimer |
49 | |||
8.2.3 Proprietary Rights Infringement |
50 | |||
8.3 General Warranty Disclaimer |
50 | |||
8.4 Material Misstatements and Omissions |
50 | |||
ARTICLE 9 TERM AND TERMINATION |
50 | |||
9.1 Term |
50 | |||
9.1.1 Initial Term |
50 | |||
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| PAGE | ||||
9.1.2 Renewal Terms |
50 | |||
9.1.3 Symetra-Initiated Annual Renegotiation |
50 | |||
9.2 Early Termination |
51 | |||
9.2.1 For Convenience |
51 | |||
9.2.2 Change in Control of ACS |
51 | |||
9.2.3 Termination for Force Majeure Event |
52 | |||
9.2.4 HIPAA |
53 | |||
9.3 Events of Default |
53 | |||
9.4 Rights and Remedies of ACS Upon Default of Symetra |
55 | |||
9.5 Rights and Remedies of Symetra upon Default of ACS |
55 | |||
9.6 Non-Exclusive Remedies |
56 | |||
9.7 Survival |
56 | |||
ARTICLE 10 DISENTANGLEMENT |
56 | |||
10.1 General Obligations |
56 | |||
10.2 Disentanglement Period |
57 | |||
10.3 Specific Obligations |
57 | |||
10.3.1 Full Cooperation, Information and Knowledge Transfer |
57 | |||
10.3.2 Third-Party Authorizations |
57 | |||
10.3.3 Transfer of Assets |
58 | |||
10.3.4 Assignment of Contracts |
58 | |||
10.3.5 Delivery of Documentation and Data |
58 | |||
10.3.6 Hiring of Employees |
58 | |||
10.4 Preparation for Disentanglement |
59 | |||
10.4.1 Complete Documentation |
59 | |||
10.4.2 Maintenance of Assets |
59 | |||
10.4.3 Advance Written Consents |
59 | |||
10.4.4 All Necessary Cooperation and Actions |
60 | |||
10.4.5 Payment for Disentanglement Services |
60 | |||
ARTICLE 11 LIMITATIONS ON LIABILITY |
60 | |||
11.1 Cap On Liability |
60 | |||
11.2 Recoverable Damages |
61 | |||
11.3 Non-Direct Damages |
62 | |||
11.4 Symetra Exceptions from the Limitations on Liability |
62 | |||
11.5 ACS Exceptions from the Limitations on Liability |
62 | |||
11.6 Costs of Cure |
63 | |||
11.7 Attorneys’ Fees |
63 | |||
ARTICLE 12 PROPRIETARY RIGHTS |
63 | |||
12.1 Work Product |
63 | |||
12.1.1 Symetra Sole Owner |
63 | |||
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| PAGE | ||||
12.1.2 ACS License to Use |
64 | |||
12.1.3 Intellectual Property |
64 | |||
12.1.4 ACS Underlying and Derivative Works |
64 | |||
12.1.5 Third-Party Underlying and Derivative Works |
64 | |||
12.2 Rights and Licenses |
64 | |||
12.3 Symetra Data |
64 | |||
12.4 Infringement |
65 | |||
12.5 Cooperation |
65 | |||
ARTICLE 13 SECURITY AND CONFIDENTIALITY |
65 | |||
13.1 Security |
65 | |||
13.1.1 Data Security Program |
65 | |||
13.1.2 Changes |
66 | |||
13.1.3 Data Back-Ups |
66 | |||
13.1.4 Security Breaches |
66 | |||
13.1.5 Disposition of Media |
66 | |||
13.1.6 Information Access |
66 | |||
13.1.7 Background Checks |
67 | |||
13.1.8 Scope of Security Services |
67 | |||
13.2 Confidential Information |
67 | |||
13.2.1 Non-Disclosure |
67 | |||
13.2.2 Disclosure Requests |
68 | |||
13.2.3 Permitted Disclosures |
68 | |||
13.3 Legally Required Disclosures |
68 | |||
13.4 Notification and Mitigation |
68 | |||
13.5 Return of Confidential Information |
69 | |||
13.6 Injunctive Relief |
69 | |||
ARTICLE 14 LEGAL COMPLIANCE |
69 | |||
14.1 Compliance with All Laws and Regulations |
69 | |||
14.2 ACS Permits, Licenses and Assistance |
70 | |||
14.3 Hazardous Materials |
70 | |||
14.4 HIPAA |
70 | |||
14.4.1 General |
70 | |||
14.4.2 Security Requirements |
70 | |||
14.5 Personal Information Statutes |
71 | |||
14.6 Data Protection |
71 | |||
ARTICLE 15 INDEMNIFICATION |
73 | |||
15.1 By ACS |
73 | |||
15.1.1 Intellectual Property |
73 | |||
15.1.2 Personal Injury, Property and Other Damage |
73 | |||
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| PAGE | ||||
15.1.3 Third-Party Contracts |
74 | |||
15.1.4 ACS Employees |
74 | |||
15.1.5 Hazardous Material |
74 | |||
15.1.6 Information Disclosure |
74 | |||
15.1.7 Security Breaches |
74 | |||
15.1.8 Non-Performance |
74 | |||
15.1.9 Taxes |
75 | |||
15.2 By Symetra |
75 | |||
15.2.1 Intellectual Property |
75 | |||
15.2.2 Managed and Assigned Contracts |
75 | |||
15.2.3 Hazardous Materials |
75 | |||
15.3 Indemnification Procedures |
76 | |||
15.3.1 General |
76 | |||
15.3.2 Settlement of Claims |
76 | |||
15.3.3 Defense Declined |
76 | |||
15.3.4 Defense Accepted |
76 | |||
ARTICLE 16 INSURANCE |
77 | |||
16.1 Required Insurance Coverages |
77 | |||
16.2 General Provisions |
77 | |||
16.2.1 Evidence of Insurance |
77 | |||
16.2.2 Claims-Made Coverage |
77 | |||
16.2.3 Notice of Cancellation or Change of Coverage |
78 | |||
16.2.4 Qualifying Insurers |
78 | |||
16.2.5 Waiver of Subrogation |
78 | |||
ARTICLE 17 PROBLEM RESOLUTION |
78 | |||
17.1 Problem Resolution Process |
78 | |||
17.1.1 Administrative-Level Performance Review |
78 | |||
17.1.2 IT Outsourcing Committee Performance Review |
78 | |||
17.1.3 Executive-Level Performance Review |
78 | |||
17.1.4 Voluntary, Non-Binding Mediation |
79 | |||
17.2 Arbitration |
79 | |||
17.3 Continued Performance; No Tolling of Cure Periods |
79 | |||
17.4 De Minimis Problems |
79 | |||
17.5 Equitable Relief |
80 | |||
ARTICLE 18 USE OF SUBCONTRACTORS |
80 | |||
18.1 Approval; Key Subcontractors |
80 | |||
18.2 Subcontractor Agreements |
80 | |||
18.3 Liability and Replacement |
80 | |||
18.4 Direct Agreements |
81 | |||
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| PAGE | ||||
ARTICLE 19 MISCELLANEOUS |
81 | |||
19.1 Defined Terms |
81 | |||
19.2 Third-Party Beneficiaries |
81 | |||
19.3 Use of Symetra Name |
81 | |||
19.4 Assignment |
81 | |||
19.5 Notices |
81 | |||
19.6 Amendments; Waivers |
82 | |||
19.7 Relationship Between the Parties |
82 | |||
19.8 Access to Personnel and Information |
83 | |||
19.9 Severability |
83 | |||
19.10 Counterparts; Electronic Signatures |
83 | |||
19.11 Governing Law and Venue |
83 | |||
19.12 Expenses |
84 | |||
19.13 Import/Export |
84 | |||
19.14 Waiver of UCITA |
84 | |||
19.15 Benefits of Agreement |
84 | |||
19.16 Entire Agreement |
84 | |||
-viii-
SCHEDULES
Schedule 1
|
Relationship Management | |
Schedule 2
|
Service Tower Services | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 2B
|
Data Center Services SOW | |
Schedule 2C
|
Distributed Computing Services SOW | |
Schedule 2D
|
Data Network Services SOW | |
Schedule 2E
|
Voice Communications Services SOW | |
Schedule 2F
|
Help Desk Services SOW | |
Schedule 2G
|
Output Processing SOW | |
Schedule 2H
|
Content Management SOW | |
Schedule 3
|
Fees | |
Schedule 4
|
Service Rates | |
Schedule 5
|
Fee Reductions and Corrective Assessments | |
Schedule 6
|
In-Scope Security Services | |
Schedule 7
|
Affiliates of Symetra |
ATTACHMENTS
Attachment A
|
Benchmarking Procedures | |
Attachment B
|
Symetra Sites and Symetra Equipment | |
Attachment C
|
Transition Plan | |
Attachment D
|
Form of In-Scope Service Request | |
Attachment E
|
ACS Key Personnel | |
Attachment F
|
Equipment Refresh | |
Attachment G
|
Shared Resources | |
Attachment H
|
Assigned Contracts | |
Attachment I
|
Managed Contracts | |
Attachment J
|
Invoice Format | |
Attachment K
|
HIPAA Terms | |
Attachment L
|
Software Schedule | |
Attachment M
|
Offshore Services | |
Attachment N
|
Required Insurance Coverage | |
Attachment O
|
Approved Subcontractors | |
Attachment P
|
Definitions | |
Addendum 1
|
Symetra Competitors | |
Addendum 2
|
ACS Competitors | |
Attachment Q
|
Approved Auditors | |
Attachment R
|
Service Delivery Reference Manual Contents | |
Attachment S
|
Background Checks |
-ix-
MASTER SERVICES AGREEMENT
This Master Services Agreement (the “Agreement”), dated August 1, 2009 (the “Restatement Date”), is
by and between Symetra Life Insurance Company, a Washington corporation with corporate offices at
777 108th Avenue NE, Suite 1200, Bellevue, WA 98004-5135 (including its successors and
permitted assigns, “Symetra”), and Affiliated Computer Services, Inc., a Delaware corporation with
corporate offices at 2828 N. Haskell, Dallas, Texas 75204 (including its successors and permitted
assigns, “ACS”), and amends and restates in its entirety that certain Information Technology
Services Agreement dated October 28, 2004 (the “Original Effective Date”) by and between Symetra
and ACS Commercial Solutions, Inc. (as amended and supplemented, the “Original Agreement”).
RECITALS
WHEREAS, on July 16, 2004, Symetra issued to ACS Commercial Solutions, Inc. a Request for
Proposal for Information Technology Outsourcing (the “RFP”);
WHEREAS, ACS Commercial Solutions, Inc. submitted to Symetra a response dated September 17,
2004 (as the same may have been supplemented and/or revised, the “ACS Bid”), and represented to
Symetra that it had the expertise, personnel, products, services and skills required to meet the
requirements of Symetra as reflected in the RFP;
WHEREAS, in reliance on the representations made by ACS Commercial Solutions, Inc. in the ACS
Bid and subsequent discussions, Symetra selected ACS Commercial Solutions, Inc. over other
prospective technology providers to provide Symetra with outsourced IT and business process services and subsequently entered into the Original Agreement with ACS Commercial Solutions, Inc.;
WHEREAS, on April 23, 2009, Symetra issued to ACS a Renewal RFP;
WHEREAS, ACS submitted to Symetra a response to the Renewal RFP dated June 12, 2009 (as the
same may have been supplemented and/or revised, the “ACS Renewal Bid”), and represented to Symetra
that it had the expertise, personnel, products, services and skills required to meet the
requirements of Symetra as reflected in the Renewal RFP;
WHEREAS, in reliance on the representations made by ACS in the ACS Renewal Bid and subsequent
discussions, Symetra selected ACS over other prospective technology providers to provide Symetra
with outsourced IT and business process services;
WHEREAS, ACS Commercial Solutions, Inc. wants to assign the Original Agreement to ACS;
WHEREAS, Symetra hereby consents to ACS Commercial Solutions, Inc.’s assignment of the
Original Agreement to ACS; and
-1-
WHEREAS, Symetra and ACS want to amend and restate the Original Agreement in its entirety, all
on the terms and conditions set forth herein.
NOW, THEREFORE, in consideration of the representations, warranties, promises and covenants
contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy
of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the
foregoing and as follows:
ARTICLE 1
GUIDING PRINCIPLES, RELATIONSHIP
MANAGEMENT AND INTERPRETATION
GUIDING PRINCIPLES, RELATIONSHIP
MANAGEMENT AND INTERPRETATION
1.1 Guiding Principles. The principles identified below (“Guiding Principles”) include principles
that the Parties have determined to be important to ensure the success of their relationship. The
Guiding Principles function as “constitutional” statements regarding the Parties’ overall
intentions for this Agreement. If any term or condition of this Agreement is ambiguous or unclear,
or if the Parties did not anticipate a particular issue, the Parties shall refer to and apply the
Guiding Principles to resolve and/or address the ambiguous, unclear and/or unanticipated issue.
1.1.1 Enhanced IT Capabilities and Effectiveness. Services will be provided in a manner that
enhances Symetra’s ability to deliver high-quality, cost-effective services both internally within
Symetra and externally to its customers with minimal interruptions in, and adverse impacts on,
Symetra’s delivery of services to its customers. Technology utilized by ACS will provide Symetra
with industry-leading levels of functionality and performance.
1.1.2 Reduce IT Costs. Cost reduction is a key objective for Symetra in securing Services from
ACS. ACS will continuously implement new, cost-effective technologies in order to further reduce
the overall cost of Services to Symetra.
1.1.3 Improve and Maintain Technology. ACS will implement new technologies to deliver the
Services to Symetra in order to maintain competitiveness in the quality and scope of Services
available to Symetra and to take advantage of market cost efficiencies.
1.1.4 Focus on Core Competencies. By outsourcing the Services to ACS and leveraging ACS’ core
competencies, Symetra will be able to focus more of its internal resources on providing services to
its market constituents and improve the levels of service in the outsourced areas.
1.1.5 Improve Business Processes. Symetra will learn best practices from ACS
which will allow Symetra to improve its business processes, including improving the
efficiencies of delivering services to its own customers.
1.2 Relationship Management. The relationship between the Parties shall be managed as described in
this Section and in Schedule 1.
-2-
1.2.1 IT Outsourcing Committee. A joint IT outsourcing committee, comprised of senior business
and technology staff from Symetra and ACS (the “IT Outsourcing Committee”), shall be responsible
for providing input and advice concerning the overall business and technology relationship between
the Parties including, without limitation, the effectiveness and value of the Services provided by
ACS and guidance to improve such effectiveness and value. The IT Outsourcing Committee shall be
chaired by a Symetra representative, and the ACS members shall include the ACS Project Executive
and appropriate ACS executives and managers. The IT Outsourcing Committee shall meet quarterly at a
Symetra facility, or more often at Symetra’s request, to discuss:
(a) the status of each Service Tower and any Problems or difficulties experienced by a
Party in transitioning to and/or delivering the Services;
(b) ACS’ compliance with the SLRs;
(c) all financial arrangements, including invoices submitted by ACS;
(d) Symetra’s
satisfaction with the ACS Key Personnel;
(e) Symetra’s business goals, current mission,
objectives, priorities and strategies, all to facilitate the technology planning described
in Section 2.5.3;
(f) in accordance with Section 2.5.4, innovative and emerging ideas and
strategies for more effective use of IT and related business transformation services and
how such innovative ideas and strategies can more effectively impact the enterprise
transformation of Symetra’s businesses;
(g) pending or proposed Innovation Proposals;
(h) ACS’ future financial and operational plans relating to the business unit that
fulfills ACS’ obligations to provide Services under this Agreement, to the extent
discloseable under applicable law; and
(i) such other matters as one Party may bring to the
other.
For each such meeting, ACS shall prepare a suggested agenda, with active input from the Symetra
Project Executive. ACS shall make available its senior management personnel to answer questions
from Symetra’s senior management personnel regarding the agenda items for such meeting. Further,
the IT Outsourcing Committee may invite industry thought leaders to participate in such meetings to
facilitate information exchange and increase the value of the strategies discussed.
1.2.2 Project Executives. Each Party shall designate an individual (for Symetra, the “Symetra
Project Executive”, and for ACS, the “ACS Project Executive”), who shall
be each Party’s primary point of contact for all matters relating to this Agreement. The ACS
Project Executive shall be: (a) knowledgeable about the Services and each of ACS’ and its
Subcontractors’
-3-
products and services; (b) experienced at running information technology systems and networks of a
size and scope minimally equal in size and scope to those of Symetra; (c) otherwise acceptable to
Symetra; and (d) assigned (in the case of each ACS Project Executive) to Symetra for a minimum
period of twenty-four (24) months, except in cases involving: (i) a voluntary or For Cause
termination; (ii) removal at Symetra’s request; or (iii) inability to work due to death, disability
or illness. Without limiting any other rights and remedies that may then be available to Symetra,
if ACS fails to comply with the terms of the foregoing subsection (d), ACS represents to Symetra
that Symetra shall have the right to communicate dissatisfaction and impact to ACS senior
operations personnel through the customer satisfaction survey process. Symetra shall have the
right to pre-approve any candidate proposed by ACS to serve as the ACS Project Executive, and to
require ACS to remove and replace any previously appointed ACS Project Executive, and ACS promptly
shall comply with any such Symetra request. The ACS Project Executive shall have overall
responsibility for directing all of ACS’ activities hereunder and shall be vested by ACS with all
necessary authority to act for ACS in connection with all aspects of this Agreement. ACS Personnel
shall be managed in the performance of their duties by the ACS Project Executive. Upon ACS’
request, Symetra will provide a written evaluation of the ACS Project Executive’s performance that
ACS may elect to consider when determining the ACS Project Executive’s salary and bonus
compensation.
1.2.3 Service Delivery Managers. Each Party shall designate an individual to serve as that
Party’s service delivery manager for each Service Tower (for Symetra, each, a “Symetra Service
Delivery Manager”, and for ACS, each, an “ACS Service Delivery Manager”). The primary role of the
service delivery managers is to take ownership of the day-to-day operational relationships between
Symetra’s information technology service delivery and Symetra’s business. This involves managing
and coordinating the appropriate Symetra resources across all information technology services,
including resources and services provided by ACS, to ensure optimal service delivery and ensure
that all issues raised are resolved promptly and in accordance with the applicable SLR. The Symetra
Service Delivery Manager (or his or her designee) for a particular Service Tower shall be the only
Symetra representative authorized to request chargeable services from ACS with respect to that
Service Tower, and ACS acknowledges that it shall not have the right to bill or collect from
Symetra or any of its Affiliates any amounts ACS claims it is owed for otherwise chargeable
services provided without the written authorization of the applicable Symetra Service Delivery
Manager.
1.2.4 Management Functions. At Symetra’s request from time-to-time in order to more
efficiently administer certain functional aspects of the Parties’ relationship, each Party shall
designate individual(s) to address various subject matters including, without limitation,
performance and process management, architecture and technology management, finance/contract
management, enterprise standards management, sourcing
relationship management, quality assurance management, business unit management, and
transition management, with such individuals having such roles and responsibilities as may be
determined by the Parties at such time.
-4-
1.3 Agreement Structure.
1.3.1 Master Agreement. This Agreement provides a framework for, and the general terms that
are applicable to, the Services that ACS will provide to Symetra under this Agreement.
1.3.2 Country Agreements. If Symetra wants to receive from ACS, and ACS agrees to provide to
Symetra, Services in countries that are located outside the United States (each, a “New Country”),
the terms of this Agreement shall apply to Services delivered in such New Country, except that the
local Affiliates of each Party in such New Country shall execute an agreement that identifies any
country-unique terms (and/or deviations from the terms of this Agreement) that are required by
local laws in such New Country and addresses appropriate pricing for the Services to be provided in
such New Country (each, a “Country Agreement”).
1.3.3 Affiliates of Symetra. ACS shall provide the Services to Symetra and those Symetra
Affiliates identified in Schedule 7. After the Restatement Date, Symetra may add Affiliates and/or
business ventures of Symetra and/or its Affiliates to the scope of this Agreement pursuant to
Section 6.2.4. ACS is fully responsible for the performance of its obligations under this
Agreement with respect to the Services provided by ACS to Symetra and its Affiliates. Symetra (and
not its Affiliates) shall be responsible for paying all Fees to be paid to ACS hereunder.
1.3.4 Effect of Certain Provisions. The following Sections hereof shall be applicable to this
Agreement only, and may not be applicable to certain Country Agreements where the Services may be
provided: Sections 14.4 and 14.5.
1.4 Interpretation. If there is a conflict among the terms set forth in the various portions of the
Agreement (including the Schedules, Attachments, Exhibits, Addenda, Appendices and/or any other
documents that comprise this Agreement):
(a) to the extent the conflicting terms can reasonably be interpreted so that such
terms are consistent with each other, such consistent interpretation shall prevail; and
(b) to the extent subsection (a) does not apply, the following order of precedence
will prevail:
(i) first, the terms set forth in Attachment K (including its addenda and
appendices), excluding, however, the terms of any separately executed agreement
containing the terms set forth in Attachment K pursuant to Sections 9.2.4 and/or
14.4.1;
(ii) second, the terms set forth in the body of this Agreement;
(iii) third, the terms set forth in Schedules 3, 4, 5, 6 and 7 (including any
attachments, addenda or appendices thereto) and in Attachments A through R to this
Agreement (including any attachments, addenda or appendices thereto),
-5-
but excluding Attachment K and its addenda and appendices, provided that no order
of precedence shall be given among them;
(iv) fourth, the terms set forth in Schedules 1, 2A, 2B, 2C, 2D, 2E, 2F, 2G
and 2H to this Agreement (including any attachments, addenda or appendices
thereto), provided that no order of precedence shall be given among them; and
(v) fifth, the terms set forth in any other documents that comprise this
Agreement, provided that no order of precedence shall be given among them.
(c) ACS and Symetra hereby acknowledge that they have drafted and negotiated the
Agreement jointly, and the Agreement will be construed neither against nor in favor of
either, but rather in accordance with its fair meaning.
Captions and titles to Schedules, Attachments, Exhibits, Addenda, Appendices and/or other documents
that comprise this Agreement are used herein for convenience of reference only and shall not be
used in the construction or interpretation of this Agreement. Any reference herein to a particular
Section number (e.g., “Section 2”), shall be deemed a reference to all Sections of this Agreement
that bear sub-numbers to the number of the referenced Section (e.g., Sections 2.1, 2.1.1, etc.). As
used herein, the word “including” shall mean “including, without limitation” or “including, but not
limited to”.
1.5 Effect of Amendment and Restatement. For the avoidance of doubt, the terms and conditions of
the Original Agreement as they existed prior to the Restatement Date shall continue to govern and
apply to all claims, actual or alleged breaches, duties, obligations, and all other events or
circumstances that are related to this Agreement and that arose or occurred prior to the
Restatement Date and, although neither Party waives any rights that it may have under such terms
and conditions with respect to any such claims, breaches, duties, obligations, events and
circumstances, such terms and conditions are void, and of no further force or effect, with respect
to claims, actual or alleged breaches, duties, obligations, and other events or circumstances that
arise or occur on or after the Restatement Date, all of which, if related to this Agreement, as
amended hereby, shall be subject to and governed by the terms and conditions set forth herein.
ARTICLE 2
SERVICES
SERVICES
2.1 General.
2.1.1 Commencement of Services. Subject to Symetra’s exercise of its management and oversight
functions and prerogatives as identified in Article 5 or elsewhere in this Agreement, ACS shall
provide the Services to Symetra at or with respect to all Symetra Sites. Except as otherwise
provided in this Agreement, ACS shall procure or otherwise provide all hardware, software, network
facilities and other items required to provide the Services and otherwise perform its obligations
hereunder, all of which shall be deemed included in the Fees. In respect of any Service Tower
Schedule added by the Parties to the Agreement following the Restatement Date, or any amendment to
a Service Tower Schedule following the Restatement Date that in-
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volves new Services or significant re-solutioning of existing Services, ACS shall begin providing
such Service Tower Services at 12:01 a.m., Pacific time, on the Handover Date that is applicable to
such Service Tower Services. Symetra shall have the right to obtain services from any other
provider that may be similar or identical to the Services.
2.1.2 Locations for Performance of Services. Without Symetra’s prior written consent, ACS
shall not perform any of the Services from locations, or using ACS Personnel, situated outside the
United States. Notwithstanding the foregoing, Symetra acknowledges and agrees that the Services
identified in Attachment M will be provided from the respective countries identified therein in
accordance with the baseline allocation, mix and relative percentages of such ACS Personnel
situated within the United States and outside the United States for each Service Tower as specified
in Attachment M. Any ACS-proposed changes to the allocation, mix or relative percentages specified
in Attachment M with respect to any one or more Service Towers, or any other proposed change to
Attachment M, shall be presented to Symetra for its prior review and consent, which consent
Symetra may withhold in its sole discretion. The ACS proposal shall include a detailed analysis of
the corresponding impact on labor costs and other cost factors relating to the affected Services,
together with any potential impact on delivery timeframes, satisfaction of SLRs and/or performance
of the Parties’ respective obligations under the Agreement. Notwithstanding anything that may be
contained herein to the contrary, and for the avoidance of doubt, the following Services must be
provided by ACS Personnel situated in the United States: help desk Services (but only Monday
through Friday from 0400 to 1900, Pacific time), print and mail Services, and scanning and indexing
Services. ACS represents and warrants to Symetra that: (a) no Symetra Data will reside in any
country other than the United States; and (b) except to the extent minimally necessary for ACS
Personnel to perform the Services, no Symetra Data, and no data, information and/or mechanisms
(including, without limitation, sniffer traces), that would enable a Person to discover Symetra
Data, will be accessible from any country other than the United States. ACS will provide to Symetra
from time to time upon Symetra’s request a written list of all ACS Personnel, if any, who have had
access to the Symetra Data, and the contents of such written list shall include, without
limitation, the name and business location of each such ACS Personnel, the date of access of the
Symetra Data and the type of Symetra Data accessed. If any law or regulation enacted after the
Restatement Date has, or is likely to have, an adverse impact on the desirability to either Party
of having Services provided from a location outside the United States including, without
limitation, as a result of new tax and/or privacy laws, at the affected Party’s request, the
Parties shall engage in good faith negotiations to arrive at a mutually agreeable reasonable
alternative.
2.1.3 Change Management Procedures. Included in the Service Delivery Reference Manual are
change management procedures (the “Change Management Procedures”) that the Parties will use to,
among other things, document mutually agreed changes to the Services to be provided by ACS under
the Agreement and/or Symetra’s computing and/or operating environment. The Parties’ use of the
Change Management Procedures as a means of documenting their agreement on such changes as
contemplated in the various Sections of the Agreement is not intended to be, and shall not be,
interpreted to mean that additional charges will be owed by Symetra to ACS in connection with all
such changes.
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2.1.4 Optimizing and Maximizing Resources. Notwithstanding any contrary terms that may be
contained in the Agreement, ACS will use all commercially reasonable efforts to use and/or optimize
all existing Resources and all Substantially Dedicated Resources that already have been deployed
and paid for by Symetra, in whole or in part, to process or perform any increased Services or
Out-of-Scope Services requested by Symetra, except for those for which an ARC or RRC is specified
in the Agreement. Upon Symetra’s request, and prior to assessing any incremental charges, ACS and
Symetra shall meet to discuss ACS’ efforts to optimize performance of the Resources and all
Substantially Dedicated Resources and, in connection therewith, provide Symetra with relevant data
and information regarding optimization efforts, including any potential effects on SLRs.
2.2 Service Tower Services.
2.2.1 Initial Service Tower Services. Schedules 2A, 2B, 2C, 2D, 2E, 2F, 2G and 2H (each,
together with any additional Schedules relating to additional Services that may be added to this
Agreement by mutual agreement of the Parties following the Restatement Date, is sometimes referred
to herein as “the applicable Schedule 2”, or similar terminology) contain a detailed description of
the Service Tower Services provided by ACS as of the Restatement Date, which are:
(a) Cross-Functional Services (Schedule 2A);
(b) Data Center
Services (Schedule 2B);
(c) Distributed Computing Services
(Schedule 2C);
(d) Data Network Services (Schedule 2D);
(e) Voice Communications Services (Schedule 2E);
(f) Help Desk Services (Schedule 2F);
(g) Output Processing (Schedule 2G); and
(h) Content Management (Schedule 2H).
The Parties may develop additional Schedules relating to additional Services that will be provided
by ACS to Symetra hereunder. Once approved in accordance with the terms herein, all such Schedules
shall be deemed to be numbered sequentially and made a part of Schedule 2.
2.2.2 Service Levels.
(a) Commitment to SLAs. ACS shall perform the Service Tower Services in accordance
with, and in such a manner as to meet or exceed, the SLR for each SLA. In respect of any
Service Tower Schedule added by the Parties to the Agreement following the Restatement
Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services, or significant re-solutioning of existing Services, from and after
the applicable Handover Date (or upon the occurrence of such other date or event as may be
expressly set forth in a particular Service Tower Schedule for a particular SLA), ACS shall
perform the Service Tower Services set forth therein in accordance with, and in such a
manner as to meet or exceed, the SLR for any SLAs set forth therein. ACS shall perform any
Other Services in accordance with, and in such a
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manner as to meet or exceed, any SLRs that may be set forth in the applicable Out-of-Scope Work
Order or otherwise agreed to by the Parties in writing.
(b) Measurement and Reporting. ACS shall measure its performance against the SLRs in
accordance with the methodologies specified in the applicable Service Tower Schedule and shall
provide a detailed, comprehensive report of its performance against the SLRs during the applicable
reporting period (each, a “Service Level Report”) by the fifteenth (15th) day of the
month following the end of the applicable reporting period. Such reports shall be provided in
accordance with Section 2.11.1 and in accordance with any SLA metrics set forth in the applicable
Service Tower Schedule. ACS shall meet with Symetra at least monthly, or more or less frequently if
requested by Symetra, to review ACS’ actual performance against the SLRs and shall recommend
remedial actions to resolve any performance deficiencies.
(c) Root-Cause Analysis and Resolution. Promptly, but in no event later than five (5)
Business Days following Incident Resolution with respect to any ACS failure to provide any of the
Services in accordance with an SLR, ACS shall: (i) perform a Root-Cause Analysis to identify the
cause of such failure; (ii) provide Symetra with a written report detailing the cause of, and
procedures for remediating, such failure (provided that if ACS believes that remediating such
failure is not warranted under the circumstances, ACS may escalate any resulting disagreement for
resolution in accordance with the governance procedures set forth in Schedule 1); and (iii) provide
Symetra with satisfactory evidence that such failure will not recur. ACS’ correction of any such
failures shall be performed in accordance with the time frames set forth in the applicable Service
Tower Schedule (or if none is specified, then such correction shall be performed
promptly) entirely at ACS’ expense unless it has been determined, by mutual agreement of the
Parties or through the Problem-resolution process specified in this Agreement, that: (iv) Symetra
Personnel and/or its self-managed properties and/or systems was the predominant contributing cause
of the failure and ACS could not have worked around the failure without expending a material amount
of additional time or cost; or (v) Third Party software or firmware directly resulted in such
failure, provided that such Third Party software or firmware: (A) was expressly approved by
Symetra; (B) was implemented by ACS following its standard, rigorous, documented interoperability
testing, quality assurance, and user acceptance processes, and in accordance with the Change
Management Procedures; (C) was unknown, undocumented and unreported prior to ACS’ implementation of
such Third Party software or firmware; and (D) ACS could not have worked around the failure without
expending a material amount of additional time or cost (each of the events described in the
foregoing subsections (iv) and (v) constitute an “Excuse”). Upon the occurrence of an Excuse: (vi)
ACS shall be entitled to temporary relief from its obligation to timely comply with the affected
SLR, but only to the extent and for the duration so affected; and (vii) in the case of an Excuse
described in subsection (iv), Symetra shall reimburse ACS for ACS’ expenses to correct such
failure, but only to the extent Symetra caused such failure, unless the Parties otherwise mutually
agree. For purposes hereof, any preexisting condition of those of Symetra’s properties and systems
that are used and managed by ACS to deliver the Services shall not be deemed a contributing cause
of any failure if such condition was identified in ACS’ reasonable, pre-
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implementation diligence processes, or as a result of ACS’ post-implementation,
industry-standard quality assurance processes.
(d) Annual Review. Symetra expects that SLRs will improve over time and that new SLAs
may be added to the Agreement to reflect Symetra’s changing and/or new business
requirements. Accordingly, at least once annually, Symetra expects to review and reach
agreement with ACS on, among other things: (a) adjustments to the SLRs to reflect such
anticipated continuous improvements in the SLRs; and/or (b) the addition of new SLAs.
Unless the Parties agree otherwise in writing, in no event will any SLA (including the
SLRs) be made less favorable to Symetra as a result of such reviews.
(e) Benchmarking. As part of the Services, ACS shall conduct benchmarking with Symetra
in accordance with the terms, conditions and procedures described in Attachment A.
2.2.3 Symetra Sites. Attached hereto as Attachment B is a list of Symetra facilities
(collectively, the “Symetra Sites”) with respect to which ACS shall provide the Services.
2.2.4 Governance Regarding Relief Events. The Parties acknowledge and agree that from time to
time during the Term, events and circumstances caused by the actions or inactions of Symetra may
arise that have (or are reasonably anticipated to have) a material adverse impact on ACS’ ability
to achieve the SLRs, or otherwise provide the
Services in the manner required by this Agreement, without expending a material amount of
additional time or cost (such events and circumstances, “Relief Events”). By way of example and
without limiting the foregoing, the Parties acknowledge that a Relief Event may arise as a result
of ACS’ compliance with Symetra’s instructions in connection with an Extraordinary Event under
Section 2.10 and/or as a result of Symetra’s exercise of its retained authorities under Article 5.
With respect to such Relief Events, the following terms and principles shall apply:
(a) If a Relief Event causing ACS to be unable to provide any of the Services in
accordance with the SLRs has occurred, the terms of Section 2.2.2(c) shall apply.
(b) Without limiting ACS’ obligations under Section 2.2.2(c), if a Relief Event has
occurred, ACS shall nevertheless use commercially reasonably efforts to perform the
Services and achieve the SLRs throughout the duration of such Relief Event using existing
levels of resources dedicated to Symetra’s account, and the Parties shall work together in
good faith to address the impact of such Relief Event on the Services and the SLRs in a
timely manner.
(c) To the extent that either Party anticipates or determines that a Relief Event is
likely to occur, such Party shall notify the other Party of such determination, and the
Parties shall work together in good faith in advance of the anticipated Relief Event to
establish a plan for providing the Services during such Relief Event, taking into account
the relevant specifics and details of the Relief Event. Where Symetra’s actions or
inactions are the predominant cause of the anticipated Relief Event, such plan may include
the temporary suspension of SLRs associated with the affected Services, and/or additional
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fees or charges associated with Other Services provided by ACS that are designated to
address the impact of the Relief Event or achieve the SLRs during the Relief Event.
(d) If an unanticipated Relief Event occurs, and Symetra’s actions or inactions are
the predominant cause of such Relief Event, or such Relief Event is the result of a Force
Majeure Event, without limiting ACS’ obligations under Section 2.2.2(c) and this Section,
ACS shall be relieved from its obligations to meet or exceed the SLRs affected by the
Relief Event (and its responsibility with respect to any related Fee Reductions) during the
duration of such Relief Event.
2.3 Transition Services.
2.3.1 Transition Plan. A transition plan that outlines the tasks, timelines, responsibilities,
dependencies, major milestones (including Critical Milestones), deliverables and acceptance testing
procedures relating to the re-solutioning of certain of the Services is attached hereto as part of
Attachment C (the “Transition Plan”). In respect of any Service Tower Schedule added by the Parties
to the Agreement following
the Restatement Date, or any amendment to a Service Tower Schedule following the Restatement
Date that involves transition Services, the Parties shall develop and attach hereto as part of
Attachment C (or as part of the applicable Service Tower Schedule) a transition plan (also a
Transition Plan) that outlines the tasks, timelines, responsibilities, dependencies, major
milestones (including Critical Milestones), deliverables and acceptance testing procedures for such
Services. In accordance with the terms set forth in each such Transition Plan, ACS shall accomplish
the transparent, seamless, orderly and uninterrupted transition from the manner in which Symetra
and its Affiliates received all services prior to implementation of the changes contemplated under
the applicable Transition Plan to the manner in which the Services will be provided as described
herein and in the applicable Transition Plan.
2.3.2 Progress Reports. ACS shall provide to the Symetra Project Executive (or his/her
designee) a weekly written report as to the progress of completion of the activities contained in
the applicable Transition Plan until each of ACS’ responsibilities thereunder has been completed.
Such reports shall be provided in accordance with Section 2.11.1.
2.3.3 Financial Responsibility. In respect of any Service Tower Schedule added by the Parties to the Agreement following the
Restatement Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services or significant re-solutioning of existing Services, ACS shall assume
financial responsibility for providing such Service Tower Services as of the applicable Handover
Date. Further, at Symetra’s option, ACS shall assume financial responsibility for providing such
Service Tower Services irrespective of whether handover of the applicable Service Tower Service
actually has been completed as of such date.
(a) In respect of any Service Tower Schedule added by the Parties to the Agreement
following the Restatement Date, or any amendment to a Service Tower Schedule following the
Restatement Date that involves new Services or significant resolutioning of existing
Services, if ACS is unable to provide any of such Service Tower Services as of the
applicable Handover Date, “assume financial responsibility” means that:
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(i) ACS shall reimburse Symetra for all costs and expenses incurred by Symetra
to provide such Service Tower Services (including by way of example and not of
limitation, salaries and other payments to in-scope Symetra employees, fees under
in-scope Third Party contracts, etc.) or, in Symetra’s sole discretion, Symetra may
set off any such costs and expenses against the Fees, if any, due under the
Agreement; and
(ii) ACS shall be entitled to invoice Symetra for such Service Tower Services
as if ACS itself were providing such Service Tower Services.
(b) ACS shall not be required to assume financial responsibility for a particular
Service Tower Service as described in the foregoing subsection (a) to the extent ACS’
performance is excused due to a Force Majeure Event or to the
extent the delay was requested by Symetra. Further, if ACS is unable to provide a
particular Service Tower Service as of the applicable Handover Date, the SLRs shall not
apply until ACS actually begins providing such Service Tower Service.
2.4 Purchasing Agent Services. Without limiting ACS’ obligations to procure or otherwise provide
all hardware, software, network facilities and other items required to provide the Services as
described in this Article 2, and in addition to ACS’ other responsibilities herein, as and when
requested by Symetra, ACS shall procure hardware and software (such as, for example, personal
office printers) (“Procured Technology”) from a Symetra-approved product list on Symetra’s behalf.
ACS’ procurement responsibilities in this Section 2.4 shall include, without limitation, evaluating
ACS qualifications and independence; negotiating Symetra-favorable pricing (including obtaining the
most favorable prices, rates and discounts available); ordering, receiving, configuring,
installing, testing, maintaining and distributing all Procured Technology. As between Symetra and
ACS, all right, title and interest in and to each item of Procured Technology shall be vested in
Symetra, and Symetra shall reimburse ACS for the purchase price for such Procured Technology.
2.5 Technology Management Services.
2.5.1 General. In accordance with and subject to the further terms of this Section 2.5, and
unless otherwise requested by Symetra in writing, ACS shall cause all Equipment and Software to be
maintained: (a) at levels that are supportable by the applicable manufacturers; (b) in the case of
Software, at a version level (hereinafter defined) that is within two (2) version levels of the
manufacturer’s then-current version level (provided that, in so doing, ACS must remain compliant
with the terms of the foregoing subsection (a)); and (c) at levels that are necessary to enable ACS
to provide the Services in accordance with the SLRs. ACS shall notify Symetra as soon as Equipment
Refresh components and/or Software Enhancements become available from their respective
manufacturers. Notwithstanding any contrary terms that may be contained in the Agreement, all
changes to Symetra’s computing environment (including, without limitation, changes to Equipment and
Software) must be initiated and implemented only in accordance with the technical change control
requirements set forth in the Change Management Procedures. For purposes of this Section a
“version” means a major version within a manufacturer’s primary
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release level (e.g., if a software release is numbered 3.1, “3” is the primary release number, and
“1” is the major version number).
2.5.2 Equipment Refresh and Software Enhancements.
(a) ACS Obligations. ACS is: (a) financially and operationally responsible for
Equipment Refresh respecting the ACS Equipment, which obligations minimally include
replacing ACS Equipment with new ACS Equipment in accordance with the terms set forth in
Attachment F; (ii) operationally responsible for Equipment Refresh respecting the Symetra
Equipment; (iii) if requested by Symetra, subject to the Parties’ agreement on the
applicable Fees, financially responsible for Equipment Refresh relating to the Symetra
Equipment; (iv) financially and operationally responsible for Software Enhancements
respecting the ACS Software; (v) operationally responsible for Software Enhancements
respecting the Symetra Software; and (vi) if requested by Symetra, subject to the Parties’
agreement on the applicable Fees, financially responsible for Software Enhancements
respecting the Symetra Software. Except as provided in the foregoing subsections (iii) and
(vi), all costs and expenses associated with ACS’ Equipment Refresh-related and Software
Enhancements-related obligations are included in the Annual Services Fees.
(b) Symetra Obligations. Symetra is financially responsible for Equipment Refresh
respecting the Symetra Equipment (including as described in Section 2.5.2(a)(iii)) and for
Software Enhancements respecting the Symetra Software (including as described in Section
2.5.2(a)(vi)).
2.5.3 Technology Planning. In or about the month of August each Contract Year, ACS shall
initiate and engage in planning activities with Symetra aimed at identifying and memorializing in a
written technology plan (each a “Technology Plan”) both short-term and long-range plans that tie
into Symetra’s business goals and objectives. The short-term plan will include information
technology budget development for the next fiscal year including, consistent with the requirements
of Section 2.5.2, expectations regarding Equipment Refresh and Software Enhancements during the
next Contract Year and a projected time schedule for procuring the necessary software, hardware and
services and implementing the proposed changes. The long-range plan will include strategic and
flexible use of information technology systems in light of Symetra’s business goals, current
mission, objectives, priorities and strategies. During the August planning activities described
above, the Parties jointly shall work on developing the Technology Plan, and on or before September
1 of each Contract Year, ACS shall submit a final version of the Technology Plan to Symetra (each
a “September Technology Plan”). In addition, in or about the month of February each Contract Year,
ACS shall initiate and engage in planning activities with Symetra aimed at identifying and
memorializing any appropriate updates to the then-current September Technology Plan. During such
February planning activities, the Parties jointly shall work on developing updates to the
then-current September Technology Plan, and on or before March 1 of each Contract Year, ACS shall
submit a final version of the updated draft of the then-current September Technology Plan to
Symetra.
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2.5.4 Technology Innovation.
(a) General. ACS will on a regular basis and prior to preparing each Technology Plan:
(a) identify ACS and non -ACS products and technology services that may benefit Symetra and support
the mission, goals and objectives of Symetra; (b) identify ACS or Symetra resources required to
complete the short-term and long-range plans; and (c) upon Symetra’s request, investigate the
requirements, costs and benefits of new technology. Notwithstanding the development of Technology
Plans as described
herein, ACS also shall have an ongoing responsibility to regularly provide Symetra with
information regarding any newly improved or enhanced commercially available information
technologies that reasonably could be expected to have a positive impact on Symetra including,
without limitation, in the areas of increased efficiency, increased quality and/or reduced costs
(“Enhanced Technology”). At a minimum, at least once annually, or more frequently as requested by
Symetra, ACS shall meet with the IT Outsourcing Committee and provide a written report to the IT
Outsourcing Committee that identifies any Enhanced Technology that ACS and its principal
Subcontractors are developing and IT trends of which Symetra should be made aware. Upon identifying
any Enhanced Technology that the Parties believe would materially improve performance, capacity,
bandwidth, or reduce the cost, of the Services, the Parties will meet and discuss in good faith the
terms upon which such Enhanced Technology may be implemented into the Services, including detailed
SLAs specific to each such enhancement.
(b) Innovation Proposals. In addition to, and without limiting, the terms of Section 2.5.4(a),
the Parties will work together to identify potential opportunities for continuous improvement to
increase the quality or efficiency of the Services and/or to reduce costs. At least once each
Contract Year, ACS (on its own initiative or in response to a Symetra-identified opportunity) shall
provide an “Innovation Proposal” to Symetra, each of which must: (i) be actionable; and (ii) define
and describe: (A) the current situation (e.g., identifying affected portions of the Agreement,
including SLRs and related charges) and any assumptions made; (B) the recommended changes; (C) the
projected savings or service improvements; and (D) each Party’s responsibilities if the savings or
improvements are to be achieved. Within twenty (20) days following its receipt thereof, Symetra
shall notify ACS whether the proposal submitted by ACS pursuant to this Section meets the
definition of an Innovation Proposal or what additional criteria must be satisfied and/or what
additional information must be provided to cause the ACS proposal to meet the definition of an
Innovation Proposal. If, as provided in the preceding sentence, Symetra notifies ACS that a
proposal does not meet the definition of an Innovation Proposal and the reasons therefor, ACS
promptly shall prepare and submit to Symetra an updated proposal. The review and notification
process described herein shall repeat with respect to a particular ACS proposal until the earlier
to occur of ACS’ submission of a proposal that meets the definition of an Innovation Proposal or
the then-current Contract Year expires; provided, however, that ACS shall have a fifteen (15)
calendar day grace period beyond the end of the then-current Contract Year to submit an updated
proposal that meets the definition of an Innovation Proposal if ACS had submitted a proposal to
Symetra prior to the end of the then-current Contract Year and Symetra had notified ACS that the
proposal did not meet the definition of an Innovation Proposal and the reasons there-
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for. If Symetra wants to pursue implementation of an Innovation Proposal, the Parties will
negotiate the terms of such Innovation Proposal, including the terms for sharing the
economic gain from the Innovation Proposal (if any) and, as described in, and subject to
the terms set forth in, Section 12.1, the Parties’ ownership and/or license rights or
interests in any resulting developments. The Parties will mutually agree upon a method for
defining the relevant gain and the
measurement period, assigning values to any improvements in quality or efficiency. The
Parties intend that gain shall generally occur only after recovery of any required
investment. Where ACS has made no investment in software, equipment or significant
personnel time, ACS has no expectation of gain sharing in respect of Innovation Proposals.
At no charge to Symetra, ACS (through its own employees) shall provide [***]. All such [***] must
be used by Symetra before the end of the next Contract Year, or they will expire. ACS promptly
following Symetra’s request shall provide [***], or the deadline for using [***] shall be extended
appropriately to account for any period of delay.
2.5.5 Asset Management. ACS shall maintain a comprehensive inventory of all: (a) equipment,
software and network connections and infrastructure used by ACS to provide the Services; (b)
equipment, software and network connections and infrastructure used by Symetra in connection with
the Services; (c) configuration data regarding Symetra and ACS equipment, software, and network
connections and infrastructure used by ACS to provide the Services; and (d) Procured Technology. ACS
shall provide an electronic copy of such inventory to Symetra upon request. In addition, ACS shall
provide Symetra with reports detailing software usage by Symetra and other activities by Symetra
relating to Symetra’s compliance with software licenses that can be monitored by ACS in delivering
the Services, provided that such responsibilities shall be detailed in each Service Tower Schedule.
The Parties agree that ACS shall have no legal or financial responsibility for Symetra’s
non-compliance with such software licenses except to the extent resulting from: (d) events subject
to indemnification under Section 15.1.8; and (e) potential breach of contract liability under this
Agreement based on ACS’ failure to comply with its obligations under this Agreement.
2.5.6 Shared Resources. Except as provided in Attachment G, ACS shall not use a shared
hardware or software environment, or any shared network or platform (collectively, “Shared
Resources”) to provide the Services. If, following the Restatement Date, ACS wants to migrate or
relocate any Services to Shared Resources, ACS shall provide to Symetra for its review, comments
and approval, which approval may be withheld in Symetra’s sole discretion, a proposal for such
migration or relocation, including a listing of all shared use assets that will be used to provide
the Services and a breakdown of the cost and price benefits and savings or risks to Symetra. As
part of the Disentanglement, ACS shall identify and assist Symetra with procuring suitable
functionally equivalent replacements for any Shared Resources used to provide the Services.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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2.5.7 Disaster Recovery.
(a) Review of Symetra’s Disaster Recovery Plans. In respect of any
Service Tower Schedule added by the Parties to the Agreement following the Restatement
Date, or any amendment to a Service Tower Schedule following the Restatement Date that
involves new Services or significant re-solutioning of existing Services, on or before the
date specified in the applicable Transition Plan, ACS shall review Symetra’s existing
disaster recovery plan(s) respecting such Services and develop and deliver to Symetra for
its review, comments and approval a detailed, complete, written analysis of such disaster
recovery plan(s) that identifies, among other things, any deficiencies and gaps in such
disaster recovery plan(s) and the changes, modifications and/or updates recommended by ACS
in order to address such deficiencies and gaps. Without limiting the generality of the
foregoing, ACS’ written analysis specifically shall address ways to safeguard the Symetra
Data and to ensure the continuing availability of all Services, including the Service Tower
Services, in accordance with the terms of this Agreement during any event that would
otherwise adversely affect ACS’ ability to safeguard the Symetra Data and/or deliver the
Services. Following its receipt of ACS’ analysis, Symetra promptly shall review and comment
on the same, and ACS thereafter shall update Symetra’s disaster recovery plan(s)
accordingly and, on or before the date specified in the applicable Transition Plan, deliver
to Symetra fully updated paper and electronic copies of such disaster recovery plan(s).
(b) Ongoing Disaster Recovery Plan Review. ACS shall re-assess Symetra’s disaster
recovery plan(s) as described herein once annually (or more frequently if necessary) and,
not later than sixty (60) calendar days following commencement of each Contract Year,
provide to Symetra for its review, comments and approval proposed changes, modifications
and/or updates to Symetra’s disaster recovery plan(s) in order to address any identified
deficiencies and gaps. Following its receipt of ACS’ annual assessment, Symetra promptly
shall review and comment on the same, and ACS thereafter shall update Symetra’s disaster
recovery plan(s) accordingly and, within thirty (30) calendar days after receiving
Symetra’s comments, deliver to Symetra fully updated paper and electronic copies of such
disaster recovery plan(s).
(c) Provision of Disaster Recovery Services. Subject to, and without limiting, the
terms of this Section 2.5.7, ACS shall provide the disaster recovery Services set forth in
the applicable Schedules 2 in accordance with its own and Symetra’s disaster recovery
plan(s). ACS shall provide disaster recovery Services as described herein at all times
irrespective of whether a Force Majeure Event has occurred, unless the Force Majeure Event
prevents the performance of the disaster recovery Services. Further, ACS shall provide
disaster recovery Services if Symetra notifies ACS that a disaster has occurred. Upon the
occurrence, and periodically for the duration, of any disaster, ACS shall provide regular
reports and notices to Symetra regarding the status of ACS’ response to, and recovery from,
the disaster.
(d) Review and Testing of Disaster Recovery Plan. ACS’ disaster
recovery Services shall include regular (not less often than once annually) testing
and updating of
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both its own and Symetra’s disaster recovery plans (including plans for data backups,
storage management and contingency operations), reserving capacity at alternate site
facilities and annually testing network connectivity between such alternate site and the
applicable Symetra Sites. Symetra shall have the right to participate fully in any disaster
recovery testing conducted by ACS including being physically present at the facilities of
ACS and/or any Third Parties involved in such testing.
(e) Fees. ACS’ costs and expenses associated with performing the obligations set forth
in this Section 2.5.7 shall be included in the Annual Services Fee as a separate annual
line item.
2.6 Service Delivery Reference Manual.
2.6.1 Development of Manual. On or before December 1, 2009, ACS shall prepare and deliver to
Symetra for its review and comments (which comments shall be provided to ACS on or before February
1, 2010) a detailed, Symetra-specific service delivery manual that includes the contents specified
in Section 2.6.2 (as updated from time to time, the “Service Delivery Reference Manual”) and shall,
with respect to such draft, incorporate all of Symetra’s comments and requested changes. Once the
draft Service Delivery Reference Manual has been approved in writing by Symetra (such approved not
to be unreasonably withheld, delayed or conditioned), on each of April 1 and October 1 of each
Contract Year (excluding October 1, 2009), ACS shall provide to Symetra for its review and comments
an updated draft of the Service Delivery Reference Manual that includes: (a) all changes to the
contents thereof through such date; and (b) Symetra’s comments and requested changes from the prior
draft. ACS’ delivery to Symetra of the Service Delivery Reference Manual and updated drafts of the
Service Delivery Reference Manual as provided herein shall constitute Critical Milestones and are
subject to Corrective Assessments as provided in Section 3.2 of Schedule 5.
2.6.2 Contents. ACS shall provide the Service Delivery Reference Manual to Symetra
electronically (and in a manner such that it can be accessed via either Symetra’s intranet or the
Internet) and communicate to all End-Users the availability of and methodology for accessing the
Service Delivery Reference Manual. The Service Delivery Reference Manual shall describe, among
other things, the manner in which ACS provides the Services hereunder, including the equipment and
software being and to be used and the documentation (including operations manuals, user guides,
specifications, and End-User support manuals) that provide further details regarding such
activities, and shall include detailed problem and Change Management Procedures and the other
contents described in Attachment R. The Service Delivery Reference Manual also shall describe the
activities ACS will undertake in order to provide the Services including, where appropriate,
direction, supervision, monitoring, staffing, quality assurance, reporting, planning and oversight
activities, as well as the specific measures taken to comply with
all laws and regulations that are applicable to ACS as an operator of its business or in
performing its obligations under the Agreement. The Service Delivery Reference Manual also shall
identify those Services that ACS is to perform to assist Symetra in complying with its own
regulatory obligations including, without limitation, those relating to the privacy and security of
the Symetra Data, including HIPAA, the Personal Information Statutes, GLB and any other laws and
regulations applicable to the Symetra Data and/or identified by Symetra. Without limiting ACS’
obligations to
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assist Symetra in complying with its own regulatory obligations as described above, it is expressly
agreed and understood by the Parties that Symetra shall be responsible for compliance with all laws
and regulations that are applicable to Symetra as an operator of its business, its receipt of the
Services, its direct regulatory obligations relating to the Symetra Data and, if the terms of
Section 14.6 are applicable, its status as controller of the Symetra Data. The Service Delivery
Reference Manual shall in no event be interpreted as an amendment to this Agreement or so as to
relieve ACS of any of its performance obligations under this Agreement.
2.7 Service Compatibility. ACS shall ensure that all services, equipment, networks, software,
enhancements, upgrades, modifications and other resources, including those provided by Symetra
(collectively, the “Resources”), that are: (a) used by ACS to deliver the Services; or (b) approved
by ACS for utilization by Symetra in connection with the Services, shall be successfully integrated
and interfaced, and shall be compatible with the services, equipment, networks, software,
enhancements, upgrades, modifications and other resources that are being provided to Symetra by
Third Party service providers (collectively, the “Third-Party Resources”); provided, however, that
any such responsibilities of ACS for Resources shall be detailed in the applicable Schedule 2.
Further, ACS shall ensure that none of the Services or other items provided to Symetra by ACS shall
be adversely affected by, or shall adversely affect, those of any such Third Party providers,
whether as to functionality, speed, service levels, interconnectivity, reliability, availability,
performance, response times or similar measures. To the extent that any interfaces need to be
developed or modified in order for the Resources to integrate successfully, and be compatible with,
the Third-Party Resources, ACS shall develop or modify such interfaces as part of the Services,
pursuant to the process set forth in Section 2.8. If a question arises as to whether a particular
defect, malfunction or other difficulty with respect to the Services was caused by Resources or by
Third-Party Resources, ACS shall be responsible for correcting, at its cost, such defect,
malfunction or difficulty, except to the extent that ACS can demonstrate, to Symetra’s
satisfaction, by means of a Root-Cause Analysis, that the cause was not caused by Resources. In
addition, ACS shall cooperate with all Third Party service providers of Symetra to coordinate its
provision of the Services with the services and systems of such Third Party service providers.
Subject to reasonable confidentiality requirements, such cooperation shall include providing:
(a) applicable written information concerning any or all of the systems, data, computing
environment, and technology direction used in providing the Services; (b) reasonable assistance and
support services to such Third Party providers; (c) access to systems and architecture
configurations of ACS to the extent reasonably required for the activities of such Third Party
providers; and (d) access to and use of the
Resources.
2.8 In-Scope Service Requests. If Symetra requires the performance of work that is not being
performed at a particular time but that is within the scope of the Services, Symetra may deliver to
the ACS Project Executive an “In-Scope Service Request” in the form set forth in Attachment D
specifying the proposed work with sufficient detail to enable ACS to evaluate the request. If such
In-Scope Service Request is a request for access to ACS Personnel versus a request for a particular
set of Services that are in the nature of a longer-term project, Symetra shall prioritize (and
re-prioritize as deemed necessary by Symetra), and ACS shall respond to, such In-Scope Service
Request as provided in the In-Scope Service Request SLA set forth in Schedule 2A.
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With respect to In-Scope Service Requests that are in the nature of a longer-term project, unless
the Parties mutually agree in writing to proceed otherwise, within five (5) Business Days following
the date of ACS’ receipt of such In-Scope Service Request, ACS shall provide Symetra with a written
proposal in response to the In-Scope Service Request that contains the following: (a) a detailed
description of the Services to be performed; (b) specifications (if applicable); and/or (c) an
implementation plan, with implementation to commence not later than thirty (30) calendar days after
approval thereof, unless otherwise mutually agreed. All services requested in an In-Scope Service
Request shall constitute Services for purposes of this Agreement. Following receipt of ACS’
proposal, Symetra shall notify ACS in writing whether to proceed with the In-Scope Service Request,
and ACS shall take no further action with respect to the In-Scope Service Request until it receives
approval from Symetra. In-Scope Service Requests must be executed by the Symetra Project Executive,
or his or her designee, in order to be effective.
2.9 Out-of-Scope Work Orders.
2.9.1 Requirements and Process. From time-to-time, Symetra may solicit a response from
prospective providers to perform services that are outside the scope of the Services (“Out-of-Scope
Service(s)”). At its own cost and expense, ACS shall submit a response (“Out-of-Scope Work Order”)
to any such Out-of-Scope Services request that complies with the terms of this Section within
ten (10) Business Days after ACS’ receipt of Symetra’s request, or, if the scope of the Out-of-Scope
Services is such that ten (10) Business Days would be insufficient, within a mutually agreed period
of time. ACS’ proposed fees for performing each Out-of-Scope Work Order shall be quoted in the
manner requested by Symetra in its Out-of-Scope Services request (e.g., fixed or time-and-materials
at rates that do not exceed the Service Rates), with full transparency respecting any particular
pricing elements to the extent requested by Symetra and not prohibited by ACS’ contracts with
applicable Third Parties. For the avoidance of doubt, “full transparency” shall mean that ACS will
provide the following pricing elements: hardware, software (licensing and maintenance to be shown
separately), labor, Third Party professional services, management fees, one-time and recurring
costs, and pass-through fees. Each such response shall be in writing and shall contain the following items and
be in conformance with the process set forth herein: (a) ACS’ response to Symetra’s description and
specifications for the Out-of-Scope Services, including all services to be performed, categories of
personnel (and number of personnel within each category) required to complete the Out-of-Scope
Services, and an implementation plan; (b) the amount, schedule, and method of payment; (c) the
timeframe for performance; (d) completion and acceptance criteria; and (e) any proposed SLRs for new
services that would result from the Out-of-Scope Services. If Symetra selects ACS as its provider
with respect to the Out-of-Scope Work Order, the obligations of ACS with respect to the
Out-of-Scope Services shall be deemed Other Services under this Agreement, and the Out-of-Scope
Services and the Out-of-Scope Work Order shall be governed by all the terms and conditions of this
Agreement.
2.9.2 Potential Limitation on Future Contracts. If ACS, under the terms of this Agreement or
through the performance of tasks hereunder, develops specifications or statements of work, and such
specifications or statements of work are to be incorporated into a solicitation, at Symetra’s
option, ACS may be ineligible under Symetra’s standard procurement rules or, if such rules do not
exist, industry standard procurement rules, to bid on and perform the work de-
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scribed within that solicitation as a prime contractor or subcontractor under a future Symetra
contract. Except for the foregoing, ACS shall have the ability to compete for future business with
Symetra on an equal basis with other Persons.
2.10 Extraordinary Events or Circumstances. Symetra may, at any time, in a written notice signed by
the Symetra Project Executive, or his or her designee, and as a result of an Extraordinary Event:
(a) direct ACS, in accordance with Section 2.8, to perform Services in an extraordinary manner
(e.g., perform Services at service levels above or below the SLRs for a limited duration); or (b)
direct ACS to prepare and submit a proposed Out-of-Scope Work Order more quickly than required
under Section 2.9.1; (c) direct ACS to temporarily cease the performance of certain Services; or
(d) obtain a Third Party to perform certain Services for the duration of the Extraordinary Event.
If such Extraordinary Event results in ACS’ performance of Other Services, to the extent
incremental pricing for such Other Services is not set forth in this Agreement (including, in
particular, in Schedule 4), the Parties shall engage in good faith negotiations in order to arrive
at appropriate fees and expenses to be paid to ACS in consideration of its performance of such
Other Services. If such Extraordinary Event results in ACS’ performance of additional or fewer
Services, as the case may be: (e) provided: (i) the upper Pricing Band limit or the lower Pricing
Band limit, as applicable, for such Services has not been surpassed for more than ninety (90)
calendar days, the applicable pricing set forth in Schedule 3 shall apply; or (f) once the upper
Pricing Band limit or the lower Pricing Band limit, as applicable, for such Services has been
surpassed for more than ninety (90) calendar days, at either Party’s request, the Parties shall
engage in good faith negotiations in order to arrive at new pricing for the affected Service Tower
Services. The rights and obligations of the Parties under this Section 2.10 shall be in addition to
those under Sections 2.5.7, 9.2.3 and similar provisions of this Agreement addressing
Force Majeure Events.
2.11 Reports and Other Resource Materials.
2.11.1 General. In addition to any reports that may be required to be furnished pursuant to a
Service Tower Schedule, ACS shall furnish reports to Symetra in the manner, format, and frequency,
and containing contents, reasonably requested by Symetra from time to time. In addition to Service
Level Reports and reports relating to amounts invoiced to Symetra, ACS’ reports shall include,
among other things, annual security audit reporting, including reporting on unauthorized system
access incidents, and reports regarding cost-management, Subcontractor relationships, End-User
satisfaction, human resources matters and any other pertinent data requested by Symetra. ACS
promptly shall (but not later than two (2) calendar days after gaining knowledge thereof) inform
Symetra of any deficiencies, omissions or irregularities in Symetra’s requirements or in ACS’
performance of the Services that come to ACS’ attention. ACS shall furnish Symetra with all
existing and future research and development resources, such as published materials, and industry
studies conducted for or by ACS, that pertain to the Services and that might assist Symetra in
setting its IT policies or requirements. The ACS Project Executive also shall advise Symetra of all
other matters of a material nature that he or she believes would be helpful to Symetra in setting
or revising its IT policies or requirements.
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2.11.2 Media. ACS shall furnish to Symetra all reports in both hard copy and electronic form
per Symetra’s specifications in effect on the Restatement Date, as the same may be reasonably
modified by Symetra from time-to-time thereafter.
2.12 Critical Milestones.
2.12.1 Designation of Critical Milestones. In addition to the Critical Milestones identified
in the Agreement as of the Restatement Date, following the Restatement Date, the Parties may agree
to designate (in the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope
Work Order or any other written agreement between the Parties) certain milestones, activities,
actions and/or projects as Critical Milestones (such designation not to be unreasonably withheld by
either Party). In connection with any such designation, the Parties shall work together
cooperatively and in good faith to agree upon appropriate Due Dates and Corrective Assessments for
such Critical Milestones (such agreement not to be unreasonably withheld by either Party).
2.12.2 Failure to Achieve a Critical Milestone. A Critical Milestone will be achieved
successfully only when the activities, events and/or deliverables that comprise such Critical
Milestone have occurred and/or have been completed and accepted in accordance with the terms of the
applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order or other
written agreement between the Parties. Subject to the further terms of this Section, if Symetra
reasonably determines that ACS likely will not complete a Critical Milestone on or before its Due
Date, then promptly following Symetra’s request, ACS shall provide to Symetra a corrective plan of
action for achieving the Critical Milestone on or before its Due Date. If ACS fails to complete a
Critical Milestone on or before its Due Date, provided such failure was not caused by an Excuse:
(a) at Symetra’s request and at no additional cost or expense to Symetra, ACS shall
provide additional ACS resources as required or necessary to complete the Critical
Milestone on or before a re-adjusted Due Date established by Symetra, provided that: (i)
any adjustment of a Critical Milestone Due Date shall not operate to adjust any future
Critical Milestone Due Date (unless specifically agreed to in writing by Symetra); and (ii)
notwithstanding any such adjustment, Symetra shall be entitled to receive Corrective
Assessments (if any) based on the original Critical Milestone Due Date (unless specifically
waived in writing by Symetra); and
(b) Symetra shall receive Corrective Assessments (if any) in the amounts specified in
the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order
of other written agreement between the Parties.
Notwithstanding any contrary terms that may be contained in the foregoing, if ACS’ failure to
achieve a Critical Milestone on or before its Due Date is caused by an Excuse, then that Critical
Milestone Due Date and any other affected Critical Milestone Due
Date(s) shall be extended by mutually agreed time periods as reasonably necessary to account for
the period of delay directly caused by the Excuse.
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2.13 End-User Satisfaction and Communication. In addition to any End-User satisfaction survey
requirements set forth in Schedule 2A, not less than annually, ACS shall conduct End-User
satisfaction surveys in accordance with this Section. The proposed surveys (including the
underlying instrument(s), methodology and survey plan) shall be subject to Symetra’s review,
comments and approval and shall cover a representative sample of the End-Users including, as a
separate sample category, senior management of Symetra. Symetra shall provide reasonable assistance
to ACS to: (a) identify the appropriate sample of End -Users; (b) distribute the surveys; and
(c) encourage participation by such End-Users in order to obtain meaningful results. ACS shall
report the results of the surveys separately from each of the End-Users or groups of End-Users as
may be specified by Symetra, and the ACS Project Executive shall review the results of each survey
with Symetra within thirty (30) calendar days following the mutually agreed deadline for completion
and return of the survey. During each such review session, ACS shall submit an End-User
communication plan to Symetra for its review, comments and approval that shall include, at a
minimum, updates to the End-Users regarding the results of the satisfaction surveys. Not later than
thirty (30) calendar days following each review session, ACS shall provide to Symetra an action
plan for addressing any problem areas identified in the survey results.
2.14 Cooperation with Symetra and Third Parties. ACS shall cooperate fully with Symetra and all
Third Parties designated by Symetra, and shall disclose such information to Symetra and such Third
Parties relating to ACS and its Subcontractors as may be reasonably required or necessary for
delivery of the Services as required herein. All such disclosures shall be subject to the
confidentiality provisions of Article 13.
2.15 Movement of an ACS Facility. Except as otherwise agreed to by the Parties in writing, if ACS moves, relocates, alters or changes any facility (including, without limitation, any ACS data center), such movement, relocation, alteration or change shall not: (a) result in any charges to Symetra; or (b) alter or excuse ACS’ obligation to perform all Services in accordance with the SLRs.
2.15 Movement of an ACS Facility. Except as otherwise agreed to by the Parties in writing, if ACS moves, relocates, alters or changes any facility (including, without limitation, any ACS data center), such movement, relocation, alteration or change shall not: (a) result in any charges to Symetra; or (b) alter or excuse ACS’ obligation to perform all Services in accordance with the SLRs.
2.16 Symetra Policies and Procedures. ACS Personnel shall comply with all policies and procedures
of Symetra and/or its Affiliates that are established from time-to-time and that are provided to
ACS in writing including, without limitation, rules and requirements for the safety, security
and/or protection of premises, materials, systems and/or Persons. Without limiting the terms of
Section 9.6, any violations or disregard of such policies and procedures shall be cause for denial
of access by such Personnel to the properties of Symetra and/or its Affiliates.
ARTICLE 3
PERSONNEL
PERSONNEL
3.1 ACS Personnel.
3.1.1 ACS Key Personnel.
(a) Designation of ACS Key Personnel. Each of the ACS Key Personnel is designated on,
and shall have the functions assigned to him or her as set forth in, Attachment E. This
Schedule may be modified from time-to-time in accordance with this
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Agreement and shall be deemed modified upon any Symetra-approved replacement or substitution of a
new person for any ACS Key Personnel. Prior to the assignment, hiring or designation of any person
to fill the position or perform the duties provided by any ACS Key Personnel, Symetra shall have
the right to interview and participate in the selection of such person to fill the position or
perform the duties provided by the ACS Key Personnel to be replaced. ACS shall not hire, assign or
designate any new person to fill the position or perform the duties provided by any ACS Key
Personnel without Symetra’s prior written consent, which consent may be given or withheld in
Symetra’s sole discretion. In addition, Symetra shall not be obligated to pay any Fees (or portion
thereof) that are attributable to ACS Key Personnel until it determines, in its reasonable
discretion, that such ACS Key Personnel have sufficient training, education and knowledge about
Symetra’s then-current status and project needs. ACS shall ensure that all ACS Key Personnel have
at least one designated individual as his or her core knowledge backup, ACS acknowledging that
cross-sharing of knowledge is critical to minimizing the potential impact to Symetra if any of the
ACS Key Personnel become unavailable for any reason. ACS Key Personnel shall treat Symetra as their
most favored customer and shall give Symetra priority over all of ACS’ other customers. All other
ACS Personnel who perform Services shall treat Symetra as a priority customer.
(b) Removal/Replacement of ACS Key Personnel by ACS. All ACS Key Personnel shall be assigned
to perform the Services on such basis (e.g., full time assignment or otherwise) as needed to ensure
that the Services contemplated hereunder are provided in an efficient and timely manner. Except as
otherwise permitted in Section 1.2.2(d), without Symetra’s prior written consent, ACS shall not:
(i) undertake any action with respect to any ACS Key Personnel that would result in the alteration
or reduction of time expended by such ACS Key Personnel in performance of ACS’ duties hereunder; or
(ii) transfer, reassign or otherwise re-deploy any ACS Key Personnel from performance of ACS’
duties under this Agreement, except in cases involving: (i) a voluntary or For Cause termination;
(ii) removal at Symetra’s request; or (iii) inability to work due to death, disability or illness.
If any one of the ACS Key Personnel comes unavailable to perform his/her duties for any reason,
subject to the terms of subsection (c) below, within forty-eight (48) hours thereafter, ACS shall
replace such person with another person approved by Symetra that is at least as well qualified as
the person being replaced. For purposes of this Section, the movement of ACS Key Personnel from the
employ of ACS to an Affiliate or a Subcontractor of ACS shall be considered a reassignment
requiring Symetra’s consent and not a cessation of employment. If ACS removes or temporarily
reassigns the ACS Key Personnel in accordance with the terms of this Section, Symetra may withhold
any and all payments due or that become due to ACS until the ACS Key Personnel vacancy is filled by
a qualified replacement, as approved by Symetra.
(c) Removal of ACS Personnel by Symetra. Notwithstanding anything contained herein to the
contrary, if Symetra believes that the performance or conduct of any Person employed or retained by
ACS to perform ACS’ obligations under this Agreement (including, without limitation, ACS Key
Personnel) is unsatisfactory for any reason or is not in compliance with the requirements of this
Agreement, Symetra shall so
notify ACS in writing and ACS shall promptly address the performance or conduct of such
person,
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or, at Symetra’s request, immediately replace such Person with another Person acceptable to
Symetra and with sufficient knowledge and expertise to perform the Services in accordance
with this Agreement. Symetra shall not be responsible for any relocation expenses
associated with ACS’ compliance with this Section or any other term or condition of this
Agreement.
(d) Transition. If: (i) ACS is obligated to replace an individual as provided in
subsection (c) above; or (ii) ACS wants to replace or reassign any of the ACS Key
Personnel, and either Symetra consents to such replacement or reassignment, or Symetra’s
consent to such replacement or reassignment is not required as provided in subsection (b)
above, then: (1) the terms of subsection (a) above with respect to Symetra’s right to
select replacement Personnel for any ACS Key Personnel shall apply; (2) the proposed
replacement Personnel shall be “qualified,” meaning that the proposed replacement Personnel
shall possess comparable experience and training as the ACS Personnel to be replaced; and
(3) the replacement Personnel shall work with the replaced Personnel during a mutually
agreed transition period, the duration of which shall be determined based on the duties and
responsibilities of the person to be replaced, and all costs and expenses associated with
educating and training the replacement Personnel shall be borne by ACS. Without limiting
the generality of the foregoing, the transition period for the ACS Project Executive shall
be at least one (1) month in length. In addition, provided the replaced Personnel remains
employed by ACS, such individual shall continue to be available by telephone to answer any
Services or Other Services-related questions.
3.1.2 Additional Personnel Requirements. In addition to ACS Key Personnel, ACS shall provide
and make available such additional ACS Personnel necessary to properly perform all of ACS’
obligations under this Agreement, all of whom shall, prior to their assignment to perform Services,
be subject to security clearances by ACS consistent with any applicable policies and/or practices
as may be requested and/or approved by Symetra. All costs and expenses associated with providing,
equipping and retaining ACS Personnel is included within the Fees, including, without limitation,
all wages (including overtime payments), benefits of employment, applicable payroll taxes,
applicable Subcontractor fees and expenses and all associated staffing costs such as training and
education, office supplies, PC refreshment, travel and lodging costs and recruiting and relocation
expenses. On the Restatement Date and at the end of every six (6)-month period after the
Restatement Date, ACS shall provide Symetra with a written list of Substantially Dedicated
Personnel, and the contents of such written list shall include, without limitation, the employees’
names, dates of placement, assignment addresses, assigned duties and responsibilities, and the
names of the person to whom they are required to report.
3.1.3 Minimum Proficiency Levels. ACS Key Personnel, and all other Personnel assigned by ACS
or its Subcontractors to perform ACS’ obligations under this Agreement, shall have experience,
training and expertise sufficient to perform ACS’ obligations under this Agreement including,
without limitation, ACS’ obligations with
respect to the SLRs. Whenever ACS and/or an ACS Subcontractor indicates that a Person has a
specific level of experience or expertise, such Person shall in fact possess such experience and
expertise. Symetra shall not be required to pay for Services provided by any Person who does not
possess the promised levels of experience and expertise.
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3.1.4 Specialized Personnel. As part of its provision of Services, ACS shall ensure that all
ACS Personnel performing Services in work areas requiring specific health, regulatory (including,
without limitation, HIPAA, the Personal Information Statutes, GLB and other regulations identified
by Symetra), security or safety-related expertise are trained, qualified, and available to perform
the Services in such areas as such training is commercially appropriate for the Services performed
by such Personnel. As reasonably requested by ACS, Symetra shall make available to ACS Personnel
any regulatory training that Symetra makes available to its own Personnel in such work areas, with
all costs and expenses associated with such training (if any) to be borne by ACS.
3.1.5 Training. At its own cost and expense, ACS shall provide, or cause to be provided, all
such training to ACS Personnel as may be necessary for them to perform all of ACS’ duties under
this Agreement (including technical training as well as training regarding applicable
administrative matters such as training regarding Symetra-specific policies and SOPs), and, in any
event, levels of training equal to or greater than the average levels of training given to other
ACS personnel holding corresponding positions.
3.1.6 Supervision and Conduct of ACS Personnel. Except as expressly set forth herein, neither
ACS nor any ACS Personnel, are or shall be deemed to be employees of Symetra. As between Symetra and
ACS, ACS shall: (a) be responsible for all ACS Personnel assigned to provide Services under this
Agreement; (b) subject to this Article 3, have the sole right to direct and control the management
of such ACS Personnel; (c) determine and pay all applicable wages and salaries, including
applicable overtime and other premium pay; (d) provide welfare and retirement benefits, as it deems
necessary or desirable; (e) comply with applicable tax laws, including income tax and employment
tax withholding laws; (f) comply with all applicable laws governing the relationship employers and
employees, including laws relating to accommodation of disabilities, equal pay, provision of leave
(e.g., FMLA, jury duty, etc.), unlawful discrimination, as well as wage and hour law requirements;
(g) comply with all workers’ compensation insurance coverage laws; (h) file all applicable reports
with federal, state and local agencies and authorities as required by law; (i) maintain all
required employment records, including I-9, personnel and medical files consistent with applicable
law and customary business practices; and (j) comply with all applicable equal employment
opportunity laws (including, without limitation, Executive Order 11246 as well as all other related
laws and regulations). While at or on the premises of Symetra, ACS Personnel shall: (k) conduct
themselves in a businesslike manner; and (l) comply with the requests and standard rules of Symetra
regarding safety and health and personal, professional and ethical conduct (including, without
limitation, those contained in Symetra’s employee manuals and other written policies and procedures
applicable to employees and contractors) as may be required for such locations.
3.2 Symetra Personnel. The Symetra Project Executive shall act as the primary liaison between
Symetra and the ACS Project Executive and have overall responsibility for the day-to-day oversight
of ACS’ performance under this Agreement and coordination of Symetra’s retained authorities and
Symetra’s performance of its responsibilities hereunder. If any Symetra Personnel is unable to
perform the functions or responsibilities
assigned to him or her in connection with this Agreement, or if he or she is no longer employed by
Symetra, Symetra shall replace such
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person or reassign the functions or responsibilities to another Person. Symetra promptly shall
notify ACS if the identity of the Symetra Project Executive changes, including in such notice the
name and contact information of the replacement Symetra Project Executive.
3.3 Solicitation of Personnel. Except as provided in Section 10.3.6, without the other Party’s
prior written consent, each Party agrees not to solicit, or cause to be solicited, for employment
any of the other Party’s employees. The foregoing non-solicitation obligation shall be in effect
with respect to a particular individual for a period of twelve (12) months following: (a) in the
case of ACS employees, the earlier to occur of: (i) the date on which the applicable ACS employee
ceased providing Services to Symetra; and (ii) the applicable ACS employee’s termination of
employment with ACS, as applicable; and (b) in the case of Symetra’s employees, the Symetra
employee’s termination of employment with Symetra. The terms of this Section shall remain in effect
for a period of twelve (12) months following the Termination Date. Notwithstanding the foregoing, a
Party (the “Recruiting Party”) will not have violated the terms of this Section if an employee of
the other Party: (a) responds to a general, non-targeted solicitation for employment issued by the
Recruiting Party, such as a newspaper advertisement; or (b) is contacted by a recruiter for the
Recruiting Party, where the recruiter has not been instructed by the Recruiting Party to target the
employees of the other Party.
3.4 Personnel Restriction. With respect to any ACS Project Executive, provided such ACS Project
Executive remains employed by ACS or one of its Affiliates, for a period of twelve (12) months
following the date on which such ACS Project Executive last provided Services to Symetra hereunder,
ACS shall restrict such ACS Project Executive from directly or indirectly, through the education of
other persons or otherwise, providing services to any of the Symetra Competitors.
ARTICLE 4
ASSETS AND THIRD-PARTY CONTRACTS
ASSETS AND THIRD-PARTY CONTRACTS
4.1 Symetra Equipment.
4.1.1 General. Symetra will furnish to ACS, for ACS’ use at no charge, the equipment owned by
Symetra (the “Symetra-Owned Equipment”), and the equipment leased by Symetra (the “Symetra-Leased
Equipment”) that are listed in Attachment B, but for each such item of Symetra Equipment, only for
that portion of the Term occurring prior to the date on which, in the case of Symetra-Owned
Equipment, the item of Equipment reaches the end of its useful life and, in the case of
Symetra-Leased Equipment, the lease expires for such item of Symetra-Leased Equipment, after which
time ACS shall de-install such item of equipment at ACS’ own cost and comply with Symetra’s
reasonable directions regarding the disposal or other disposition of such item of equipment. The
Symetra Equipment will remain the property of Symetra. Attachment B shall be deemed to be updated
to include any additional Symetra Equipment made available by Symetra for ACS’ use in providing the
Services. Notwithstanding the
location of any Symetra Equipment at an ACS or other non-Symetra facility, or the failure to
list any item of Symetra Equipment on Attachment B, all right, title and interest in and to any
Symetra Equipment will be and remain in Symetra, and ACS will have no title or ownership interest
in such Symetra Equipment. ACS will provide Symetra with reasonable access to all Symetra Equipment
located
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at an ACS or other non-Symetra facility, and, notwithstanding any contrary terms that may be
contained herein, will be responsible for all costs and expenses associated with repair or
replacement of any Symetra Equipment or any part thereof damaged (reasonable wear and tear
excepted) by ACS Personnel and/or invitees of ACS, its Affiliates and/or its Subcontractors
(excluding Symetra).
4.1.2 Third-Party Approvals. ACS and Symetra shall work together to identify, and Symetra with
ACS’ assistance thereafter will take all actions reasonably necessary to obtain, any consents,
approvals or authorizations from Third Parties as required for ACS to lawfully access, operate, and
use (at or from any location where Services are to be provided) the Symetra Equipment. Symetra
hereby appoints ACS to act as its single point of contact for all operational matters pertaining to
the Symetra Equipment, and with Symetra’s approval, ACS promptly will notify all appropriate Third
Parties of such appointment. Symetra may at any time revoke such appointment and/or exercise
control over ACS’ actions with respect to such Third Parties.
4.1.3 Return of Symetra Equipment. Unless a later return date is requested by Symetra, thirty
(30) calendar days following any expiration or termination of this Agreement (or earlier
termination of a Service Tower), ACS will return each applicable item of Symetra Equipment to
Symetra in substantially the same condition it was in when initially provided to ACS, reasonable
wear and tear excepted.
4.2 ACS Equipment. “ACS Equipment” means equipment owned, leased or otherwise held by ACS that is
used by ACS to provide the Services. Notwithstanding the location of ACS Equipment at a Symetra
facility, all right, title and interest in and to any such ACS Equipment will be and remain in ACS,
and Symetra will not have any title or ownership interest in the ACS Equipment.
4.2.1 Use of ACS Equipment by ACS Personnel. ACS may provide ACS Equipment for use by ACS
Personnel on behalf of Symetra, at no additional charge to Symetra.
4.2.2 Provision of ACS Equipment to Symetra. Subject to mutual agreement with Symetra as to
equipment and charges (if any), ACS shall provide to Symetra certain ACS Equipment at mutually
agreed location(s), and on a mutually agreed delivery schedule. With the advice and assistance of
ACS, Symetra will prepare and maintain at Symetra’s cost and expense any Symetra facility in which
ACS Equipment will be installed in accordance with the manufacturers’ specifications and all
applicable codes, statutes, regulations and standards. Symetra will be responsible for all costs
and expenses of repair or replacement to correct any damage to ACS Equipment or any part thereof
(reasonable wear and tear excepted) caused by Symetra Personnel and/or Symetra invitees (excluding
ACS Personnel and/or ACS invitees).
4.2.3 Installation of ACS Equipment. ACS will arrange for, and will determine the mode of
transportation and installation of each item of ACS Equipment to such location(s) as may be
mutually agreed to by the Parties. If Symetra relocates any Symetra facility in which ACS Equipment
may be installed, Symetra will be responsible for the
relocation costs of such ACS Equipment. If ACS requests the relocation of any ACS Equipment,
ACS shall be responsible for the associated relocation costs.
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4.3 Software.
4.3.1 ACS-Licensed Third Party Software.
(a) Category 1 Software. Attachment L to this Agreement sets forth the software that
is owned by a Third Party and licensed by ACS and/or any of its Affiliates on an
enterprise-wide basis (meaning pursuant to a license that is not specific to Symetra) that
Symetra agrees ACS may use to provide the Services (together with all supporting
documentation, media and related materials, including all Software Enhancements, the
“Category 1 Software”). ACS shall grant to Symetra a license for Symetra Personnel and
other End-Users to use, or receive the benefit of the use by ACS of, the Category 1
Software through and including the Termination Date. If and as requested by Symetra prior
to the Termination Date and at no additional charge to Symetra, ACS shall assist Symetra,
its Affiliates and/or the Replacement Provider in procuring a license, and in securing
maintenance and support, with respect to the Category 1 Software commencing on the
Termination Date and continuing thereafter for as long as Symetra requires at competitive
rates (which license and maintenance and support fees shall be paid by Symetra). Except as
provided in the preceding sentence, all costs and expenses associated with the Category 1
Software including, without limitation, license, maintenance and support, installation and
implementation and/or Software Enhancements fees, are included in the Annual Services Fees.
All right, title and interest in and to the Category 1 Software (excluding Derivative Works
that contain Work Product) shall remain with the applicable Third Party.
(b) Category 2 Software. Attachment L to this Agreement sets forth the software that
is owned by a Third Party and licensed by ACS and/or its Affiliates with Symetra as the
named licensee that Symetra agrees ACS may use solely as necessary to provide the Services
(together with all supporting documentation, media and related materials, including all
modifications, Symetra-specific customizations and configurations, enhancements, updates,
replacements and Derivative Works thereof, the “Category 2 Software”). Respecting Category
2 Software first made available to Symetra following the Restatement Date, ACS shall use
commercially reasonable efforts to obtain for Symetra a perpetual, non-exclusive,
non-transferable (except in connection with a permitted assignment of the underlying
license agreement), fully paid-up license for Symetra Personnel and other End-Users to use,
and/or receive the benefit of the use by ACS, of the Category 2 Software (and the licensing
requirements in effect under the Agreement prior to the Restatement Date shall apply to all
Category 2 Software set forth in Attachment L as of the Effective Date). If, after using
commercially reasonable efforts, ACS is unable to procure such a license, ACS shall so
notify Symetra in writing, including a detailed description of the terms and conditions
such Third Party is willing to offer, if any, as well as a description of the best
available terms for comparable Category 2 Software that ACS has the ability to license (if
any), and Symetra will review the options presented by ACS and Symetra may: (i) waive all
or any portion of the foregoing license scope
requirements in writing; or (ii) become directly involved in negotiations with the
Third Party. If ACS is unable to procure a perpetual license in Symetra’s name on terms
acceptable to Symetra and Symetra elects instead that such Category 2 Software be licensed
by ACS with ACS as the licensee, then ACS shall use commercially reasonable efforts to
procure
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the advance consent of each Third Party software vendor of Category 2 Software to an assignment to
Symetra, its Affiliates and/or the Replacement Provider, of the license agreement between such
Third Party software vendor and ACS prior to the Termination Date. If such consent cannot be
obtained from any Third Party software vendor on reasonable terms, ACS shall so notify Symetra in
writing, and Symetra may: (iii) waive this requirement in writing; or (iv) elect to license the
applicable Category 2 Software directly from the applicable Third Party software vendor. If Symetra
licenses such Category 2 Software directly from the Third Party software vendor, the software shall
be deemed Category 3 Software for purposes of this Agreement. If and as requested by Symetra prior
to the Termination Date and at no additional charge to Symetra, ACS shall assist Symetra, its
Affiliates and/or the Replacement Provider in procuring a license (if necessary) and securing
maintenance and support with respect to the Category 2 Software commencing on or before the
Termination Date and continuing thereafter for as long as Symetra requires at competitive rates
(which license (if any) and maintenance and support fees shall be paid by Symetra). All costs and
expenses associated with the Category 2 Software during the Term and the Disentanglement Period
including, without limitation, license, maintenance and support, installation and implementation
and/or Software Enhancements fees (but excluding any assignment-related consent fees as described
above), are included in the Annual Services Fees. All right, title and interest in and to the
Category 2 Software (excluding Derivative Works that contain Work Product) shall remain with the
applicable Third Party.
4.3.2 Symetra-Licensed Third Party Software.
(a) Category 3 Software. Attachment L sets forth certain Third Party software licensed by
Symetra that ACS may access and/or use in providing the Services up to and including the
Termination Date (“Category 3 Software”). Symetra will attempt to secure the appropriate consents
and approvals required to enable ACS to access and/or use the Category 3 Software, and if it is
unable to do so, the terms of Section 4.3.2(c) shall apply. ACS will pay all required license,
maintenance and support, installation and implementation and Software Enhancements fees with
respect to the Category 3 Software, and Symetra shall pay all required costs and expenses
(including, without limitation, license and consent charges imposed by software vendors) required
to permit usage by ACS of the Category 3 Software under this Agreement. All right, title and
interest in and to the Category 3 Software (excluding Derivative Works that contain Work Product)
shall remain with the applicable Third Party.
(b) Category 4 Software. Attachment L sets forth certain Third Party software licensed by
Symetra that ACS may access and/or use to provide the Services (“Category 4 Software”). Symetra
will attempt to secure the appropriate consents and approvals required to enable ACS to access
and/or use the Category 4 Software, and if it is unable to do so, the terms of Section 4.3.2(c)
shall apply. Symetra will pay all required: (i) license, maintenance and support, installation and
implementation and Software Enhancements fees with respect to the Category 4 Software; and (ii) all
costs and expenses (including, without limitation, license and consent charges imposed by Software
vendors) required to permit usage by ACS of Category 4 Software under this Agreement. All
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right, title and interest in and to the Category 4 Software (excluding Derivative Works
that contain Work Product) shall remain with the applicable Third Party.
(c) Consents and Approvals. If any consents or approvals under this Section 4.3.2 are
required to be obtained but are not reasonably available, Symetra will not be required to
obtain them, and Symetra and ACS agree to negotiate in good faith as to the impact of the
lack of consent and to produce a reasonable alternative.
4.3.3 Category 5 Software. Attachment L sets forth the software that is owned by ACS and/or
any of its Affiliates that Symetra agrees ACS may use to provide the Services (together with all
supporting documentation, media and related materials, including any and all modifications,
enhancements, updates, replacements and other Derivative Works thereof, the “Category 5 Software”).
ACS shall grant to Symetra a perpetual, non-exclusive, worldwide, non-transferable (except in
connection with a permitted assignment of this Agreement), fully paid-up, royalty-free license for
Symetra Personnel and other End-Users to use, or receive the benefit of the use by ACS of, such
Category 5 Software. All costs and expenses associated with the Category 5 Software including,
without limitation, license, maintenance and support, installation and implementation and/or
Software Enhancements fees, are included in the Annual Services Fees. All right, title and
interest in and to the Category 5 Software (excluding Derivative Works that contain Work Product)
shall remain with ACS.
4.3.4 Category 6 Software. Attachment L sets forth the software that is owned by Symetra
and/or any of its Affiliates that Symetra may instruct ACS to use in connection with the Services
(together with all supporting documentation, media and related materials, including any and all
modifications, enhancements, updates, replacements and other Derivative Works thereof, the
“Category 6 Software”). All right, title and interest in and to the Category 6 Software shall
remain with Symetra and/or its Affiliates, and ACS will have no ownership interests or other rights
in the Category 6 Software, provided that Symetra grants to ACS the right to access and use the
Category 6 Software as necessary to provide the Services. The Category 6 Software will be made
available to ACS in such form and on such media as ACS may reasonably request, together with
existing documentation and other available materials. If ACS is authorized to make any changes to
any Category 6 Software, such changes will be authorized by the Change Management Procedures. ACS
will document any such changes, and all such changes shall constitute Category 6 Software and shall
be treated as Work Product for purposes of this Agreement. Without Symetra’s prior written
permission, ACS will not access or use the Category 6 Software for any purpose other than the
provision of Services hereunder.
4.3.5 Other Software-Related Terms. Subject to and without limiting the terms of the license
grants set forth elsewhere in this Section 4.3, with respect to ACS Software, the license grant
shall include the right to receive all Software Enhancements that are made available to ACS or all
other licensees of the applicable ACS Software. Attachment L may be modified by the Parties
(including adding and/or deleting
Software therefrom) in accordance with the Change Management Procedures and/or pursuant to any
other written agreement of the Parties.
4.3.6 Bankruptcy. The ACS Software constitutes “intellectual property” as defined in Section
101(35A) of the United States bankruptcy code. If ACS voluntarily or involuntarily be-
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comes subject to the protection of the United States bankruptcy code and ACS or the trustee in
bankruptcy rejects this Agreement under Section 365 thereof, Symetra shall have the right to:
(a) treat this Agreement as terminated; or (b) retain Symetra’s rights under this Agreement,
specifically including, without limitation, the right to exercise its rights granted herein to the
ACS Software. Failure by Symetra to assert its right to retain its benefits to the intellectual
property embodied in the ACS Software pursuant to Section 365(n)(1)(B) of the United States
bankruptcy code with respect to an executory contract rejected by ACS or the trustee in bankruptcy
shall not be construed by the courts as a termination of such contract by Symetra under Section
365(n)(1)(A) of the United States bankruptcy code. Any attempted assignment of this Agreement by
ACS or the trustee in bankruptcy to a Third Party shall be subject to such Third Party providing to
Symetra “adequate assurance of future performance” (as referenced in Section 365(f) of the United
States bankruptcy code). Among other requirements that may be reasonably imposed, “adequate
assurance” shall include: (c) a Third Party’s express written agreement to assume all of ACS’
obligations under this Agreement; and (d) the Third Party must have annual revenues and
capitalization that are equal to or greater than ACS’ annual revenues and capitalization as of the
Restatement Date.
4.4 Assigned Contracts. Attachment H sets forth the written support, maintenance and other
agreements that were assigned to ACS for use in providing the Services. If any agreement
inadvertently was omitted from such Schedule, at Symetra’s request, the Parties shall work together
in a cooperative manner to effectuate the assignment of such agreement to ACS. If Symetra is unable
to effectuate an assignment of any of such agreements, such agreements shall become subject to the
terms of Section 4.5.
4.5 Managed Contracts. Attachment I sets forth the support, maintenance and other agreements that
are managed by ACS as part of the Services (collectively, the “Managed Contracts”). If any
agreement inadvertently was omitted from such Schedule, at Symetra’s request, the Parties shall add
such agreement to Attachment I. Symetra will attempt to secure the appropriate consents and
approvals required to enable ACS to perform its obligations relating to the Managed Contracts. If
any such consents or approvals are not reasonably available, Symetra will not be required to obtain
them, and Symetra and ACS agree to negotiate in good faith as to the impact of the lack of consent
and to produce a reasonable alternative. Symetra hereby appoints ACS to act during the Term as its
single point of contact for all matters pertaining to the Managed Contracts, and with Symetra’s
approval, ACS promptly will notify all appropriate Third Parties of such appointment. Symetra may
at any time revoke such appointment and/or exercise reasonable control over ACS’ actions with
respect to such Third Parties as it relates to the provision of Services.
4.6 Further Assurances. Symetra and ACS agree to execute and deliver such other instruments and
documents as either Party reasonably requests to evidence or effect the transactions contemplated
by this Article 4.
4.7 Use of Symetra Facilities.
4.7.1 General. Symetra shall make reasonably necessary office space, furnishings, and storage
space (the “Symetra Facilities”) available to ACS’ on-site Personnel performing Services
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at any Symetra Site throughout the Term and shall maintain Symetra Facilities in areas and at a
level similar to that which it maintains for its own employees performing similar work. Office
space, furnishings, storage space, and assets installed or operated on Symetra premises, and
supplies allocated, are provided “AS IS, WHERE IS,” and “WITH ALL FAULTS”. Symetra shall provide
ACS reasonably unencumbered access to such facilities as is reasonably required for ACS to provide
the Services. Any furnishings (other than basic office furnishings) and office supplies for the use
of ACS Personnel are the exclusive responsibility of ACS. ACS shall be entitled to make
improvements and/or structural, mechanical and/or electrical changes to any space where ACS
Personnel are performing Services on-site at any Symetra Site, provided that: (a) such improvements
shall have been previously approved in writing by Symetra (which approval may be withheld in
Symetra’s sole discretion); (b) such improvements shall be made at no cost or expense to Symetra;
(c) any contractors used by ACS to perform such improvements shall have been identified or otherwise
approved in writing by Symetra; and (d) Symetra shall be granted, without further consideration, all
rights of ownership in such improvements.
4.7.2 Specific Hardware and Carrier Charges. ACS shall provide and be responsible for all
telephone and modem lines, telephones, computers and peripheral devices, computer connections, and
network access that is necessary for ACS to provide the Services. ACS shall be responsible for all
usage-based carrier charges incurred by ACS Personnel and all usage-based carrier charges incurred
to provide a telecommunications link between ACS and any Symetra Site.
4.7.3 Access to Personnel and Information. The Parties shall cooperate with each other in all
matters relating to ACS’ performance of the Services. With respect to Symetra, such cooperation
shall be limited to providing, as reasonably required by ACS for the performance of the Services,
access to Symetra’s administrative and technical Personnel, other similar Symetra Personnel, and
network management records and information.
4.7.4 Other Facility-Related Obligations. Except as expressly provided in this Agreement, ACS
shall use Symetra Facilities for the sole and exclusive purpose of providing the Services to
Symetra. Use of such facilities by ACS does not constitute a leasehold interest in favor of ACS.
ACS shall use Symetra Facilities in a reasonably efficient manner. ACS Personnel shall keep the
Symetra Facilities in good order, shall not commit or permit waste or damage to such facilities,
and shall not use such facilities for any unlawful purpose or act. ACS shall comply, and shall
cause ACS Personnel to comply, with all applicable laws and regulations, including all of Symetra’s
standard policies and procedures that are provided to ACS in writing regarding access to and use of
Symetra Facilities, including procedures for the physical security of the Symetra Facilities. When
Symetra Facilities are no longer required for performance of the Services, ACS shall return such
facilities to Symetra in substantially the same condition as when ACS began use of such facilities,
subject to reasonable wear and tear. ACS shall not cause the breach of any lease agreements
governing use of Symetra Facilities.
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ARTICLE 5
RETAINED AUTHORITIES
RETAINED AUTHORITIES
5.1 General. Symetra shall retain the exclusive right and authority to set Symetra’s IT strategy
and to determine, alter, and define any or all of Symetra’s requirements and operational and/or
business processes and procedures. Symetra shall have the right to approve or reject any or all
proposed decisions regarding infrastructure design, technical platform, architecture and standards
and, subject to the Change Management Procedures, will have the right and authority to cause ACS at
any time to change any or all of the foregoing. If ACS can demonstrate that a particular exercise
of Symetra’s rights and authorities as stated in this Section may interfere with or degrade ACS’
provision of the Services or have a materially detrimental impact on ACS’ cost of providing the
Services or time for delivery of the Services, the Parties shall mutually agree to any proposed
exercise of such right or authority pursuant to the terms of Change Management Procedures prior to
the implementation thereof. Symetra shall consult with ACS to inform ACS of significant changes in
Symetra’s IT strategy and changes in its requirements and business processes relating to the
Services. ACS shall actively participate in any of the foregoing as Symetra requests and shall
provide Symetra with advice, information and assistance in identifying and defining IT projects and
future IT requirements to meet Symetra’s objectives.
5.2 Specific Retained Authorities. Without limiting the generality of Section 5.1, Symetra shall
retain exclusive authority, discretion and rights of approval with respect to the activities
described in this Section 5.2, and ACS shall obtain Symetra’s prior written approval before
undertaking any such activities.
5.2.1 Strategic and Operational Planning. Symetra shall retain exclusive authority,
discretion and rights of approval with respect to strategic and operational planning, which
includes the following:
(a) developing a series of comprehensive standards and planning guidelines pertaining
to the development, acquisition, implementation, and oversight and management of IT
systems;
(b) identifying and implementing opportunities for reducing costs for IT systems
considering alternatives suggested by ACS;
(c) approving or disapproving, in accordance with guidelines established by Symetra,
each proposed acquisition of hardware or software for an IT system;
(d) approving or disapproving, in accordance with guidelines established by Symetra,
all requests or proposed contracts for consultants for IT systems;
(e) defining and evaluating IT services, including service availability and minimum
acceptable service levels; service specifications and standards; selection of suppliers;
security requirements; scheduling, prioritization, and service conflict resolution among
End-Users; help desk rules; and general operational management guidelines; and
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(f) service-provider strategy, including selection of providers; specialized provider
relationships (e.g., telecommunications); and quality assurance standards.
5.2.2 Service Design and Delivery. Symetra shall retain exclusive authority, discretion and rights of approval with
respect to service design and delivery, which includes the following:
(a) selecting designs of specific technologies and services from alternatives
suggested by ACS;
(b) selecting specific technologies, hardware and software from alternatives suggested
by ACS for implementation of such designs;
(c) selecting providers of specific technologies, hardware and software from
alternatives suggested by ACS; and
(d) selecting implementation schedules and activities from alternatives suggested by
ACS.
5.2.3 IMACs. Symetra shall retain exclusive authority, discretion and rights of approval with
respect to ordering install, move, add, change and decommission activities.
5.2.4 Business Process Reengineering. Symetra shall retain exclusive authority, discretion and
rights of approval with respect to any business process reengineering opportunities identified by
ACS. The Parties shall ensure that performance metrics related to any business process
reengineering are accurately and appropriately developed. Notwithstanding anything contained in
this Section 5.2.4 or anywhere else in this Agreement to the contrary, Symetra shall retain sole
control over its business operations.
5.2.5 Budget Management. Symetra shall retain exclusive authority, discretion and rights of
approval with respect to managing Symetra’s annual budget for all Symetra operations, utilizing
ACS’ estimates for Services included in the scope of this Agreement and for additional services
planned or anticipated throughout the Term.
5.2.6 Review and Acceptance.
(a) General. Symetra shall have the right to review and accept or reject all
components, deliverables and systems to be provided by ACS to Symetra under this Agreement
pursuant to the methodology set forth in this Section. The Parties expect to agree on
specific time frames for conducting the testing described in this Section for appropriate
projects and other activities.
(b) Acceptance Testing. Following ACS’ notification to Symetra that ACS has completed
any component or deliverable identified in this Agreement, including In-Scope Service
Requests and Out-of-Scope Work Orders, at a mutually agreed scheduled time thereafter,
Symetra shall begin testing the
component or deliverable to determine whether such component or deliverable conforms
to the applicable specifications and/or
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standards (collectively, the “Acceptance Criteria”). After Symetra has completed such testing or
upon expiration of the agreed-upon testing period (the “Acceptance Testing Period”), Symetra shall
notify ACS in writing either that: (i) the component or deliverable meets the Acceptance Criteria
and that acceptance of such component or deliverable has occurred (“Acceptance”); or (ii) the
Acceptance Criteria have not been met and, in accordance with subsection (c) below, the reasons
therefor. If the component or deliverable is identified as being part of a larger, integrated
system being developed thereunder, then any Acceptance under the terms of this subsection shall be
understood as being conditional acceptance (“Conditional Acceptance”), and such component or
deliverable shall be subject to Final Acceptance in accordance with subsection (d) below.
(c) Cure. If Symetra determines that a component or deliverable does not conform to the
applicable Acceptance Criteria, Symetra promptly shall deliver to ACS an exception report
describing the nonconformity (the “Exception Report”). Within thirty (30) calendar days following
receipt of the Exception Report, ACS shall: (i) perform a Root-Cause Analysis to identify the cause
of the nonconformity; (ii) provide Symetra with a written report detailing the cause of, and
procedure for correcting, such nonconformity; (iii) provide Symetra with satisfactory evidence that
such nonconformity will not recur; and (iv) cure the nonconformity; provided, however, that if the
nonconformity is incapable of cure within such thirty (30) calendar day period then, within such
thirty (30) calendar day period, ACS shall present to Symetra a mutually agreeable plan to cure
such nonconformity within a reasonable amount of time. Upon ACS’ notice to Symetra that ACS has
cured any such nonconformity, Symetra shall re-test the defective component or deliverable for an
additional testing period of up to thirty (30) calendar days or such other period as the Parties
may mutually agree upon in writing, at the end of which period the process described in subsection
(b) above shall be repeated.
(d) Final Acceptance. Upon achievement of Conditional Acceptance for
all identified components or deliverables, Symetra shall begin testing the system that is comprised
of such components or deliverables using the applicable test procedures and standards to determine
whether such system performs as an integrated whole in accordance with the Acceptance Criteria.
After Symetra has completed such testing or upon expiration of the testing period (the “Final
Acceptance Testing Period”), Symetra shall notify ACS in writing that: (i) the system, and all
components and deliverables that are a part thereof, meet the Acceptance Criteria and that final
acceptance of the system and such components and deliverables has occurred (“Final Acceptance”); or
(ii) that the Acceptance Criteria have not been met and, in accordance with subsection (b) above,
the reasons therefor. If Symetra determines that the Acceptance Criteria have not been so met, the
process described in subsection (b) above shall be initiated, with all references to “component or
deliverable” being references to the “system,” and all references to the “Acceptance Testing
Period” being references to the “Final Acceptance Testing Period.” Neither Conditional Acceptance,
Acceptance, nor Final Acceptance by Symetra shall constitute a waiver by Symetra of any right to
assert claims based upon defects not discernable through conduct of the applicable test procedures
and subsequently discovered in a component or deliverable or the system following Symetra’s Final
Acceptance thereof. Nothing else, including Symetra’s use of the system, or any component thereof,
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shall constitute Final Acceptance, affect any rights and remedies that may be available to
Symetra and/or constitute or result in “acceptance” under general contract law, any state
uniform commercial code or any other law.
ARTICLE 6
FEES AND PAYMENT TERMS
FEES AND PAYMENT TERMS
6.1 Fees.
6.1.1 General. As the sole and entire financial consideration for all of the Services to be
performed by ACS hereunder and for all of the other tasks, services and obligations of ACS, Symetra
shall pay to ACS the amounts described in this Article 6. Except as otherwise expressly stated in
this Article 6, and except as otherwise provided in this Agreement, Symetra shall not be obligated
to pay ACS any additional fees, assessments, reimbursements, labor and/or general business expenses
(including travel, meals and overhead expenses) or other amounts for the Services and other
obligations of ACS hereunder.
6.1.2 Transition Services. For and in consideration of ACS’ provision of transition Services
pursuant to the terms of any applicable Transition Plan, Symetra shall pay to ACS the mutually
agreed Fees for such transition Services in accordance with the mutually agreed payment terms for
such transition Services, which Fees and payment terms shall be specified in the applicable
Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work Order or other written
agreement between the Parties.
6.1.3 Annual Services Fees and Fees for Other Services. The “Annual Services Fees” for the
Service Tower Services are set forth in Schedule 3 and, subject to the terms of Sections 2.3.3 and
6.3, shall be invoiced monthly in twelve (12) equal payments. For and in consideration of ACS’
provision of Other Services pursuant to the terms of any Service Tower Schedule, Transition Plan,
In-Scope Service Request, Out-of-Scope Work Order or other written agreement between the Parties,
Symetra shall pay to ACS the mutually agreed Fees for such Other Services in accordance with the
mutually agreed payment terms for such Other Services, which Fees and payment terms shall be
specified in the applicable Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Work
Order or other written agreement between the Parties.
6.1.4 Service Rates. Services not included in the Services or otherwise designated in this
Agreement as “other services” (collectively, “Other Services”) that are available from ACS on a
time-and-materials basis will be provided at rates that do not exceed the hourly service rates set
forth in Schedule 4 (“Service Rates”). The Service Rates may be increased by ACS once annually
commencing on the first anniversary of the Restatement
Date; provided that: (a) such annual increases shall not exceed the lesser of: (i) the most
recent increase in the CPI; and (ii) three percent (3%), in each case of the then-current Service
Rates; and (b) such rates shall never exceed ACS’ then-current rates. ACS shall not increase the
billing rate for a particular individual who is assigned to a Symetra project as a result of a
promotion, change in job classification or otherwise without Symetra’s prior written consent, it
being the understanding of the Parties that Symetra does not expect any rate changes during the
course of a particular project. Additionally,
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ACS shall bill Symetra in increments of not more than one (1)-hour for all Other Services provided,
and shall in no event bill Symetra for travel time.
6.1.5 Taxes.
(a) ACS’ Taxes. The Fees to be paid by Symetra are inclusive of taxes legally imposed
on ACS, including: (i) all applicable sales, use, gross-receipts or value-added, excise,
personal property or other similar taxes based upon or measured by ACS’ cost in acquiring
or providing equipment, materials, supplies or third party services furnished to or used by
ACS in providing and performing the Services; (ii) all taxes payable by ACS with respect to
its net worth, net income or profits; and (iii) other taxes legally imposed on ACS such as
franchise taxes, ad valorem taxes on its owned or leased property, employment taxes with
respect to its employees, intangibles taxes on property it owns or licenses, and the
Washington business and occupation tax.
(b) Symetra’s Taxes. Notwithstanding Section 6.1.5(a), if any sales, use, privilege,
value added, excise, gross receipts, services and/or similar tax that ACS is authorized by
law to collect from or otherwise pass through to Symetra is imposed on, based on, or
measured by any consideration for the provision of the Services by ACS to Symetra under
this Agreement, Symetra shall be responsible for and pay the amount of any such tax to ACS,
or to the appropriate tax authority as the law may otherwise require, in addition to the
Fees.
(c) Cooperation to Minimize Tax Liability. The Parties agree to reasonably cooperate
with each other in good faith to more accurately determine and reflect each Party’s tax
liability and to minimize such liability to the extent legally permissible. Each Party
shall provide and make available to the other any resale certificates, multi-state benefit
certificates, exemption certificates or other evidence of exemption from tax reasonably
requested by either Party. The Parties will also work together to segregate the Fees and
other amounts payable hereunder into separate payment accounts charged under separate
invoices, as appropriate, for Services and the components of the Services (i.e., components
that are taxable and nontaxable, including those for which a sales, use or similar tax has
already been paid by ACS and for which ACS functions merely as a paying agent for Symetra
in receiving goods, supplies or services including licensing arrangements that otherwise
are nontaxable or have previously been subjected to tax, components that are capitalized,
and components that are expensed).
6.1.6 Currency. Except as set forth herein, all pricing in Schedule 3 and Schedule 4 shall be
expressed in United States Dollars. Any payments made in local currency other than United States
Dollars (a “Local Currency”) shall be converted into United States Dollars based on the official
exchange rate posted in the U.S. morning edition of the Wall Street Journal on the thirtieth
(30th) day of the month preceding the month in which the currency transaction occurs. By
way of example, if a transaction
involving a conversion of Local Currency into United States Dollars takes place on February
15, 2010, the Local Currency shall be converted into United States Dollars at the exchange rate set
forth in the US morning edition of the Wall Street Journal on January 30, 2010.
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6.2 Adjustments to Fees.
6.2.1 Terminated Services. If, in accordance with the terms set forth in Sections 9.2 and/or
9.5, Symetra terminates or reduces all or any portion of the Services to be provided hereunder,
then the Fees relating to such terminated Services shall be appropriately reduced, and such
reduction shall apply as of the applicable Termination Date(s). There shall be no price increases
with respect to the remaining Services to be performed by ACS unless the Parties expressly agree
otherwise in writing.
6.2.2 Fee Reductions and Corrective Assessments.
(a) General. Schedule 5 specifies certain Fee Reductions and Corrective Assessments
that will be applicable with respect to ACS’ actual performance as measured against the
SLRs and the Critical Milestones. For the avoidance of doubt, Fee Reductions shall in no
event be the sole and exclusive remedy of Symetra with respect to any failure of ACS to
perform the Services in accordance with the SLRs, and Corrective Assessments shall in no
event be the sole and exclusive remedy of Symetra with respect to any failure of ACS to
achieve a Critical Milestone on or before its Due Date.
(b) Calculation of Fee Reductions and Corrective Assessments. All Fee Reductions and
Corrective Assessments will be calculated on a monthly basis in accordance with the terms
set forth in Schedule 5 and reflected on the next monthly invoice to Symetra following such
calculation. Additionally, in the first month of each Contract Year commencing with the
second Contract Year, the Parties shall calculate the total of all actual fees for the
prior Contract Year and re-calculate all Fee Reductions incurred during the prior Contract
Year based on such amount. The resulting amount shall be compared to the actual Fee
Reductions that were applied to Symetra’s invoices during the prior Contract Year, and if
such resulting amount demonstrates that additional Fee Reductions are owed to Symetra, then
a credit for the difference in such amounts shall be applied by ACS to the first month’s
invoice in the then-current Contract Year, and if the resulting amount demonstrates that
ACS overpaid Fee Reductions, then ACS shall invoice Symetra for the difference on the first
month’s invoice in the then-current Contract Year.
6.2.3 Baselines and ARCs and RRCs. The initial Baselines for each of the Service Tower
Services are set forth in Schedule 3. On an annual basis commencing on the first anniversary of the
Restatement Date, the Parties shall adjust all such Baselines to be equal to Symetra’s actual
average resource consumption for each such Baseline over the prior twelve (12) month period, with
an appropriate corresponding adjustment to the then-current Annual Services Fees (which adjustments
will be calculated at rates that are no less favorable to Symetra than the ARC and RRC rates unless
a Pricing Band will be exceeded as a result of the Baselines adjustments, in which event the
Parties shall engage in good faith negotiations regarding the amount of such adjustments). Further,
upon the addition or divestiture of a Symetra Affiliate as described in Section 6.2.4, the Parties
shall appropriately adjust all Baselines, and the then-current Annual Services Fees (which
adjustments will be calculated at rates that are no less favorable to Symetra than the ARC and RRC
rates unless a Pricing Band will be exceeded as a result of the Baselines
-38-
adjustments, in which event the Parties shall engage in good faith negotiations regarding the
amount of such adjustments), to reflect the new Services volumes associated with such addition or
divestiture. ARCs and RRCs that are applicable to each of the Service Tower Services, and the
methodology for applying such ARCs and RRCs, are set forth in Schedule 3.
6.2.4 Addition or Divestiture of Affiliates and Business Ventures. ACS acknowledges that,
following the Restatement Date, Symetra may want to add additional Affiliates and/or business
ventures of Symetra and/or its Affiliates (including adding new lines of business, adding new
services and products, and acquiring additional blocks of business from Third Parties that
complement Symetra’s current businesses and services) to the scope of this Agreement and/or reduce
the number of Affiliates or existing business ventures included within the scope of this Agreement,
in each case as a result of Symetra’s and/or its Affiliates’ acquisition and divestiture
activities. If Symetra wants to add an additional Affiliate or an additional business venture of
Symetra and/or its Affiliates to the scope of this Agreement, provided such additional Affiliate or
business venture is not an ACS Competitor, the Parties shall work together cooperatively and in
good faith to incorporate such Affiliate or business venture within the scope of this Agreement
including, without limitation, by developing an appropriate transition plan and any such additional
Affiliate shall be deemed added to Schedule 7 and authorized to receive Services from ACS
hereunder; however:
(a) if ACS will be providing Services to such new Affiliate and/or business venture
that are included within the scope of the Service Tower Services that are then being
provided to Symetra and/or its Affiliates hereunder and: (i) the addition of such
Affiliate and/or business venture will not result in ACS’ provision of a volume of any such
Services that surpasses the upper Pricing Band limit for such Services as specified in
Schedule 3, the pricing for Service Tower Services set forth in Schedule 3 shall apply; or
(ii) the addition of such Affiliate and/or business venture will result in the provision of
a volume of any such Services that surpasses the upper Pricing Band limit for such Services
as specified in Schedule 3, the Parties shall engage in good faith negotiations in order to
arrive at new pricing for the affected Service Tower Services;
(b) if ACS will be providing Services to such new Affiliate and/or business venture
that are not included within the scope of the Service Tower Services that are then being
provided to Symetra and/or its Affiliates hereunder, the Parties shall engage in good faith
negotiations in order to arrive at pricing for such new Service Tower Services; and
(c) Symetra shall be responsible for mutually agreed, reasonable set-up costs and
expenses required to accommodate such addition including, without limitation, resource
expenses, software license and consent fees and other similar expenses incurred by ACS in
effecting such request.
Symetra (and not its Affiliates) shall be responsible for paying all Fees to be paid to ACS
hereunder. Any SLRs that will be applicable to such new Affiliate and/or business venture shall
become effective not later than ninety (90) calendar days following conclusion of the applicable
transition period. If Symetra divests an Affiliate or exits an existing business venture and wants
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to reduce the number of Affiliates or scope of Services included within the scope of this
Agreement, then: (d) Symetra shall so notify ACS and, at Symetra’s option, all or any portion of
the terms of Article 10 shall apply with respect to such divested Affiliate or business venture;
and (e) neither Symetra nor any of its Affiliates shall be obligated to pay Termination Fees to ACS
as a result of any such scope reduction; however, if and to the extent the divestiture of such
Affiliate and/or business venture will result in ACS providing a volume of any Service Tower
Services that surpasses the lower Pricing Band limit for such Services as specified in Schedule 3,
the Parties shall engage in good faith negotiations in order to arrive at new pricing for the
affected Service Tower Services.
6.2.5 Set Off. Symetra may set off against any and all amounts otherwise payable to ACS
pursuant to any of the provisions hereof any and all amounts owed by ACS to it including, without
limitation, any Fee Reductions and/or Corrective Assessments. Within twenty (20) calendar days
following any such set off, Symetra shall provide to ACS a written accounting of such set off and a
written statement of the reasons therefor.
6.2.6 Market Rate Adjustments. If at any time the then-prevailing market rates for a definable
Services unit (including by way of example but not of limitation, data storage costs and/or
telecommunications costs) is less than the corresponding price, cost or fee under the Agreement, as
determined through a pricing review conducted by a Symetra-retained independent Third Party (which
may be one of the entities identified in Section 2 of Attachment A), then promptly following
Symetra’s request, the Parties shall meet to discuss and agree upon an appropriate reduction in the
Annual Services Fees to account for such decrease in the applicable market rate. If requested by
ACS, Symetra shall facilitate discussions with the Third Party entity that conducted the pricing
review to enable ACS to ask questions about the pricing review process and results. If the Parties
are unable to agree on any such decrease within thirty (30) calendar days following Symetra’s
request for a meeting, then Symetra may elect to treat the disagreement as a Problem that is
subject to the terms of Article 17, or Symetra shall have the right to initiate a full benchmark
under Attachment A (notwithstanding any limitations on benchmarking frequency that may be contained
in Attachment A). Symetra shall have the right to conduct a pricing review of the type described in
this Section only once annually. For the avoidance of doubt, Symetra shall be solely responsible
for paying the fees and expenses of Third Parties retained to perform the pricing reviews described
in this Section.
6.3 Invoices.
6.3.1 Services. Subject to the further terms of this Section, ACS shall submit monthly
invoices to Symetra for the Services provided hereunder within
[***] calendar days following:
(a) unless the terms of subsection (c) below apply, the date on which the applicable Services were
provided to Symetra; (b) the date on which reimbursable expenses were incurred for Symetra’s
account; or (c) if applicable, the occurrence of the invoicing milestone(s) specified in the
applicable Service Tower Schedule, Transition Plan, In-Scope Service Request, Out-of-Scope Word
Order or other written agreement between the Parties. Invoices shall be in the format set forth in
Attachment J, and any changes in the monthly invoice format must be approved by Symetra in
advance of ACS’ implementation of such changes. All invoices will be subject to Symetra’s review
and approval prior to payment. ACS shall not submit invoices: (d) in the case
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-40-
of invoices for Fixed Charges, prior to the first day of the month in which the invoiced Services
will be provided; or (e) in the case of invoices for Variable Charges, prior to the last day of the
month in which the invoiced Services were provided. Invoices must provide detailed and customized
information as requested by Symetra. Such detailed and customized information may include, without
limitation, general fee visibility and billing requirements that are consistent with Symetra’s
specific financial requirements and practices. Invoices shall be accompanied by the Service Level
Reports and other information and data that support the invoiced Fees, including ARCs and RRCs, as
well as any Fee Reductions and/or Corrective Assessments. Unless subject to a dispute as provided
in Section 6.4, invoices for Fixed Charges are payable within [***] calendar days after
receipt of an invoice that complies with the requirements of this Agreement, and invoices for
Variable Charges are payable within [***] calendar days after receipt of an invoice that
complies with the requirements of this Agreement. Late payment of undisputed and otherwise payable
amounts will bear interest at the Interest Rate. Symetra shall not be obligated to pay the fees,
charges and/or expenses included in any ACS invoice that is received by Symetra more than:
(f) [***] calendar days, in the case of telecommunications fees, charges and/or expenses
included in an ACS invoice; or (g) [***] calendar days, in the case of all other
fees, charges and/or expenses included in an ACS invoice, in each case after the occurrence of the
date or event (as described in subsections (a), (b) and (c) above) triggering authorization for ACS
to invoice Symetra for such fees, charges and/or expenses.
6.3.2 Other Services. The invoicing milestones for Other Services Fees will be determined as
described in Section 6.1.3. ACS’ invoices for Other Services shall include documentation that
references Symetra’s authorizing documentation, Symetra’s account number, charges and description.
No invoice with respect to Other Services shall be paid unless such Other Services were
pre-authorized in writing by Symetra.
6.4 Disputed Amounts. Symetra shall have the right to dispute any ACS invoice. In such event: (a)
Symetra shall have the right to withhold payment of the ACS invoice (or part thereof) that it in
good faith disputes as due or owing, up to an aggregate monthly cap that is equal to [***]
of the fees, charges and expenses invoiced by ACS in respect of the applicable month;
and (b) Symetra shall pay any undisputed amounts and provide to ACS a written explanation of the
basis for the dispute. The failure of Symetra to pay a disputed invoice, or to pay the disputed
part of an invoice, shall not constitute a breach or default by Symetra as long as Symetra complies
with the provisions of this Section 6.4. Any dispute relating to amounts owed by a Party hereunder
shall be considered a Problem and resolved pursuant to Article 17. If any withheld amounts are
determined (whether through the Problem resolution process or otherwise) to have been properly
charged by ACS and improperly withheld by Symetra, then Symetra promptly following such
determination shall pay to ACS the improperly withheld amount. If any disputed amounts paid to ACS
are determined (whether through the Problem resolution process or otherwise) to have been
improperly charged by ACS, then ACS promptly following such determination shall refund to Symetra
the improperly
paid amount. All of ACS’ obligations under this Agreement shall continue unabated during the
dispute resolution process.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-41-
ARTICLE 7
RECORDKEEPING AND AUDIT RIGHTS
RECORDKEEPING AND AUDIT RIGHTS
7.1 Recordkeeping. ACS shall maintain complete and accurate financial and accounting records and
books of account relating to its performance of Services under this Agreement, including electronic
copies of all such records and books, utilizing generally accepted accounting principles (“GAAP”),
consistently applied. Further, ACS shall maintain transaction-level documentation, such as
supporting invoices, purchase orders, bills of lading, tax returns, exemption certificates and
other relevant documents, in each case to the extent relating to its performance of Services under
this Agreement. Such records, books and documentation relating to ACS’ performance of the Services
under this Agreement, and the accounting controls related thereto, shall constitute ACS
Confidential Information and shall be sufficient to provide reasonable assurances that:
(a) transactions are recorded so as to permit ACS to prepare its financial statements
in accordance with GAAP and to maintain accountability for its assets; and
(b) the recorded accountability for assets is compared with the existing assets at
reasonable intervals and appropriate action is taken with respect to any differences.
Such records, books and documentation relating to ACS’ performance of Services under this Agreement
shall be maintained by ACS at a location(s) made known to Symetra upon Symetra’s request, and
Symetra (or its designees) shall have the right to examine and make extracts of information and
copy any part thereof at such times during normal business hours as ACS and Symetra shall mutually
agree, but in no event later than ten (10) Business Days after Symetra’s written request to ACS,
unless a shorter time frame is necessary to enable Symetra to comply with any regulatory
requirement. ACS shall retain and maintain accurate records, books and documentation relating to
its performance of Services under this Agreement until the latest of: (i) seven (7) years after the
final payment to ACS hereunder; (ii) one (1) year following the final resolution of all audits or
the conclusion of any litigation with respect to this Agreement; or (iii) such longer time period
as may be required by applicable federal, state, local and/or international laws or regulations,
including tax laws.
7.2 Operational Audits. Upon Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that ACS has breached
any of its obligations hereunder and such breach has exposed, or in Symetra’s reasonable judgment,
is likely to expose, Symetra to financial or other liabilities in excess of [***],
ACS shall allow Symetra and/or any independent Third Party selected by
Symetra from among the firms listed on Attachment Q, or any other firm that may then be agreed to
by the Parties, to perform operational and/or security audits with respect to ACS’ performance of
its obligations hereunder, including without limitation, to: (a) verify the integrity of Symetra
Data; (b) examine the systems that process, store, support and transmit Symetra Data; (c) examine
the internal controls implemented by ACS as they relate to the Services; (d) examine the security,
disaster recovery and back-up practices and procedures as they relate to the Services; (e) verify
ACS’ performance against the SLRs; (f) examine ACS’ measurement,
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-42-
monitoring and management tools; and (g) enable Symetra and its Affiliates to meet applicable
legal, regulatory and contractual requirements. If a firm listed on Attachment Q might otherwise be
ineligible to act as Symetra’s auditor under this Section due to a conflict of interest arising
from a former or current representation of ACS, ACS and Symetra agree that such conflict may be
eliminated by the audit firm’s creation of an ethical wall or other screening procedure
satisfactory to both parties. ACS shall grant, and shall cause its Subcontractors to grant, Symetra
and its Third Party representatives full and complete access to ACS’ and its Subcontractors’
facilities (including, without limitation, the Symetra-specific network and systems environments so
that vulnerability and penetration assessments can be performed) and all books, records and other
documents of ACS and its Subcontractors as they relate to this Agreement, or as they may be
required in order for Symetra or its authorized Third Party representatives to ascertain any facts
relative to ACS’ performance hereunder. ACS shall provide Symetra, or its authorized Third Party
representatives, such information and assistance as requested in order to perform such audits;
provided, however, that the Parties shall endeavor to arrange such assistance in such a way that it
does not interfere with ACS’ performance of the Services. If any audit reveals a material
inadequacy or deficiency in ACS’ performance, the cost of such audit, up to a cap of [***],
shall be borne by ACS. ACS shall incorporate this paragraph verbatim
into any Agreement into which it enters with any Subcontractor providing Services under this
Agreement.
7.3 Financial Audits. Upon Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that a billing error has
occurred involving an amount in excess of [***], ACS shall allow Symetra and/or any
independent Third Party selected by Symetra from
among the firms listed on Attachment Q, or any other firm that may then be agreed to by the
Parties, to fully audit ACS’ and/or its Subcontractors’ books and records to the extent necessary
to verify any amounts paid or payable hereunder. If a firm listed on Attachment Q might otherwise
be ineligible to act as Symetra’s auditor under this Section due to a conflict of interest arising
from a former or current representation of ACS, ACS and Symetra agree that such conflict may be
eliminated by the audit firm’s creation of an ethical wall or other screening procedure
satisfactory to both parties. Such auditors shall be provided with full access to such information,
books and records as may be necessary to confirm the accuracy of ACS’ invoices, documents, and
other information supporting such invoices, and any pricing adjustment computations. All such
audits shall be conducted during business hours, with reasonable advance notice, and shall include
access to all proprietary and confidential information of ACS and its Subcontractors to the extent
necessary to comply with the provisions of this Section 7.3. If any such audit reveals that ACS has
overcharged Symetra five percent (5%) or more during the period to which the audit relates (as
determined prior to the commencement of the audit), then ACS promptly shall refund such overcharges
to Symetra together with interest thereon retroactive to the date of the overcharge(s) at the
Interest Rate, and the cost of such audit
(up to a cap of [***], shall be borne by ACS. Similarly, if any
such audit reveals that ACS has undercharged Symetra during the period to which the audit relates
(as determined prior to the commencement of the audit), then Symetra shall pay such undercharge(s)
to ACS, together with interest thereon retroactive to the date of the undercharge(s) at the
Interest Rate, up to an aggregate cap for all such undercharges (plus applicable interest) of [***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-43-
[***]. ACS shall incorporate the auditing requirements set forth in this paragraph
verbatim into any agreement into which it enters with any Subcontractor providing Services under
this Agreement.
7.4 Sarbanes-Oxley Compliance.
7.4.1 General. ACS acknowledges that: (a) Symetra’s management is now and/or in the future may
be required under the SOX Laws to, among other things, assess the effectiveness of its internal
controls over financial reporting and state in its annual report whether such internal controls are
effective; (b) Symetra’s independent auditor is now and/or in the future may be required to
evaluate the process used by management to reach the assessment conclusions described in subsection
(a) above to determine whether that process provides an appropriate basis for management’s
conclusions; and (c) because Symetra has outsourced certain functions to ACS as described in this
Agreement, the controls used by ACS (including, without limitation, controls that restrict
unauthorized access to systems, data and programs) are relevant to Symetra’s evaluation of its
internal controls. Having acknowledged the foregoing, ACS agrees to cooperate with Symetra and its
independent auditor as reasonably necessary to facilitate Symetra’s ability to comply with its
obligations under the SOX Laws including, without limiting the generality of the foregoing, by
complying with the further terms of this Section 7.4.
7.4.2 SAS 70 Type II Audits.
7.4.2.1 ACS Audits. At its sole cost and expense, ACS shall cause a reputable
independent auditor to conduct SAS 70 Type II Audits, and to prepare and deliver to Symetra
full and complete copies of written reports prepared following such audits, in July of each
year during the Term (covering January through June of that year), and in January of each
year during the Term (covering July through December of the prior year). All SAS 70 Type II
Audits conducted by ACS pursuant to this Section 7.4.2.1 shall include a review of all of
ACS’ internal controls as they relate to ACS’ customers generally. If requested by Symetra,
ACS shall cause its independent auditor to timely prepare and submit to Symetra for its
review and approval a detailed description of the scope of the first SAS 70 Type II Audit
to be conducted by ACS hereunder that specifically identifies therein, among other things,
any limitations on the scope of the audit. Once approved by Symetra, and unless otherwise
agreed to by the Parties in writing, such scope description shall be used for all SAS 70
Type II Audits to be conducted by ACS hereunder.
7.4.2.2 Symetra Audits. At its sole cost and expense and upon reasonable prior written
notice to ACS, but no more frequently than twice annually (unless additional audits are
necessary for Symetra and/or its Affiliates to address a SOX Laws requirement), Symetra
shall have the right (either through its internal audit staff or through a reputable
independent auditor) to conduct audits including, without limitation, SAS 70 Type II
Audits, of ACS’ internal controls as they affect Symetra and/or its Affiliates. In order to
facilitate such audits, ACS shall collect
and maintain appropriate books and records documenting ACS’ internal controls (both
for ACS’ customers generally and as they affect Symetra and/or its Affiliates) (for
purposes of this Section, collectively, “Records”). Further, with respect to such audits,
Symetra and/or its independent auditors shall have the
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-44-
right to: (a) examine and audit the Records; and (b) question and interview any ACS
Personnel, in each case as reasonably necessary or desirable to facilitate Symetra’s and/or
its Affiliates’ ability to comply with the SOX Laws. ACS shall obtain Symetra’s prior
written consent before modifying any of its internal controls as they affect Symetra and/or
the Records if such modification will, or is likely to, affect Symetra’s and/or its
Affiliates’ compliance under the SOX Laws.
7.4.3 Results of Inquiries and Corrective Plan. If any SAS 70 Type II Audit report and/or
Symetra’s (or its independent auditor’s) inquiries pursuant to Section 7.4.2.2 reveal any
deficiencies and/or exceptions (including, without limitation, if it is determined that ACS’
internal controls, in whole or in part, fail to constitute effective controls over financial
reporting), ACS shall prepare and deliver to Symetra a detailed plan that is reasonably acceptable
to Symetra for promptly correcting all such deficiencies and exceptions (“Corrective Plan”). ACS
shall deliver such Corrective Plan to Symetra and its independent auditor within ten (10) calendar
days following: (a) ACS’ delivery to Symetra of the SAS 70 Type II Audit report containing the
deficiencies and/or exceptions, if the deficiencies and/or exceptions were identified in a SAS 70
Type II Audit report prepared pursuant to Section 7.4.2.1; and/or (b) ACS’ receipt of written
notice from Symetra that contains a description of such deficiencies and/or exceptions, if the
deficiencies and/or exceptions were identified by Symetra (or its independent auditor) through the
exercise of the rights described in Section 7.4.2.2. ACS shall bear all costs and expenses
associated with correcting all deficiencies and exceptions identified in the Corrective Plan if
such deficiencies and/or exceptions affect ACS’ customers generally. If the deficiencies and/or
exceptions do not affect ACS’ customers generally, but rather are unique to Symetra, ACS may
activate the Change Management Procedures with respect to the correction of such deficiencies and
exceptions.
7.4.4 Subcontractors. To the extent any ACS Subcontractor will perform any function that
affects Symetra’s financial reporting (irrespective of whether Symetra’s consent to such subcontract arrangement is required as provided in Section 18.1), the agreement entered into by ACS
and the Subcontractor shall include: (a) substantially the same terms as those appearing in this
Section 7.4 (with any substantive deviations being pre-approved in writing by Symetra); and (b) a
provision identifying Symetra as a direct and intended third-party beneficiary of the agreement
between ACS and the Subcontractor.
7.4.5 Confidential Information. Notwithstanding anything that may be contained herein to the
contrary, Symetra shall have the right to: (a) disclose all ACS Confidential Information received
by Symetra and its independent auditor pursuant to the terms of this Section 7.4 to its employees,
independent auditors, attorneys and other Persons with a reasonable need to know; and (b) use such
information as necessary or desirable to facilitate its ability to comply with the SOX Laws.
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ARTICLE 8
REPRESENTATIONS, WARRANTIES AND COVENANTS
REPRESENTATIONS, WARRANTIES AND COVENANTS
8.1 ACS Representations, Warranties and Covenants.
8.1.1 Performance of the Services. ACS represents and warrants to Symetra that it has the
skills, resources and expertise to provide, and shall provide, all Services in accordance with the
terms of this Agreement. Without limiting the generality of the foregoing, ACS represents and
warrants to Symetra that all Services and Other Services provided under this Agreement shall be
provided in a timely, professional and workmanlike manner consistent with the highest industry
standards of quality and integrity provided, however, that where this Agreement specifies a
particular standard or criteria for performance, including, without limitation, applicable SLRs,
this warranty is not intended to and does not diminish that standard or criteria for performance.
8.1.2 Viruses and Disabling Devices. ACS shall implement and use industry best practices to
identify, screen, and prevent, and shall not introduce, any Disabling Device in hardware, software
or other resources utilized by ACS, Symetra or any Third Party in connection with the Services. A
“Disabling Device” is any virus, timer, clock, counter, time lock, time bomb, Trojan horse, worms,
file infectors, boot sector infectors or other limiting design, instruction or routine and
surveillance software or routines or data gathering or collecting software or devices that could,
if triggered, erase data or programming, have an adverse impact on the Services, cause the
hardware, software or other resources to become inoperable or otherwise incapable of being used in
the full manner for which such hardware, software or other resources were intended to be used, or
that collect data or information. Without limiting any other rights and remedies that may then be
available to Symetra, at no cost or expense to Symetra and without adversely impacting the Services
or any Other Services, ACS shall reduce and/or eliminate the effects of any Disabling Device
including, without limitation, by restoring and/or bearing the cost to re-create any lost data
and/or software programming.
8.1.3 Conflicts of Interest.
(a) No Financial Interest. ACS represents and warrants to Symetra that neither ACS nor
any of its Affiliates has, shall have, or shall acquire, any contractual, financial,
business or other interest or advantage, direct or indirect, that would: (a) materially
conflict with, in a manner that would materially, adversely impact, ACS’ performance of its
duties and responsibilities to Symetra under this Agreement; or (b) result in a breach of
ACS’ performance of its duties and responsibilities to Symetra under this Agreement. ACS
promptly shall inform Symetra of any such improper interest or advantage that may be
incompatible with the interests of Symetra.
(b) No Abuse of Authority for Financial Gain. ACS represents and warrants to Symetra
that neither ACS nor any of its Affiliates has used or shall
use the authority provided or to be provided under this Agreement to improperly obtain
financial gain, advantage or benefit for ACS and/or any of its Affiliates.
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(c) No Use of Information for Financial Gain. ACS represents and warrants to Symetra that
neither ACS nor any of its Affiliates has used or shall use any Symetra Confidential Information
acquired in connection with this Agreement to improperly obtain financial gain, advantage or
benefit for ACS and/or any of its Affiliates.
(d) Independent Judgment. ACS represents and warrants to Symetra that neither ACS nor any of
its Affiliates has accepted or shall accept another Symetra contract to perform auditing or other
services as described in Section 2.9.2 that would impair the independent judgment of ACS in the
performance of this Agreement.
(e) No Influence. ACS represents and warrants to Symetra that neither ACS nor any of its
Affiliates: (a) has accepted or shall accept, in a manner that is inconsistent with Symetra’s
standard procurement policies or, if such policies do not exist, industry standard procurement
policies, anything of value, or an inducement that would provide a financial gain, advantage or
benefit, based on an understanding that the actions of ACS or any such Affiliates on behalf of
Symetra would be influenced thereby; and (b) shall attempt to influence, in a manner that is
inconsistent with Symetra’s standard procurement policies or, if such policies do not exist,
industry standard procurement policies, any Symetra employee by the direct or indirect offer of
anything of value.
(f) No Payment Tied to Award. ACS represents and warrants to Symetra that neither ACS nor any
of its Affiliates has paid or agreed to pay any Person, other than bona fide employees working
solely for ACS or such Affiliates or any of ACS’ Subcontractors, any fee, commission, percentage,
brokerage fee, gift or any other consideration in a manner that is inconsistent with Symetra’s
standard procurement policies or, if such policies do not exist, industry standard procurement
policies.
(g) No Collusion. ACS represents and warrants to Symetra that the prices presented in the ACS
Bid were arrived at independently, without consultation, communication or agreement with any other
proposer for the purpose of restricting competition; the prices quoted were not knowingly disclosed
by ACS to any other proposer; and no attempt was made by ACS to induce any other Person to submit
or not to submit a proposal for the purpose of restricting competition.
(h) Training. ACS represents and warrants to Symetra that it regularly provides ethics
training to its employees on matters such as those covered by this Section 8.1.3.
8.1.4 Financial Condition and Information.
(a) Financial Condition. ACS represents and warrants to Symetra that it now possesses, and
covenants that it shall maintain throughout the Term, sufficient financial resources to comply with
the requirements of this Agreement. If ACS experiences a change in its financial condition that
may adversely affect its ability to perform under this Agreement, then it immediately shall notify
Symetra of such change.
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(b) Accuracy of Information. ACS represents and warrants to Symetra that all financial
statements, reports, and other information furnished by ACS to Symetra as part of the ACS
Bid or otherwise in connection with the award of the Original Agreement and/or the
execution of this Agreement fairly and accurately represent the business, properties,
financial condition and results of operations of ACS as of the respective dates, or for the
respective periods, covered by such financial statements, reports or other information.
Since the respective dates or periods covered by such financial statements, reports or
other information, there has been no material adverse change in the business, properties,
financial condition or results of operations of ACS.
8.1.5 Litigation and Service of Process. ACS represents and warrants to Symetra that as of the
Restatement Date there is no pending or anticipated claim, suit or proceeding that involves ACS or
any of its Affiliates or Subcontractors that might adversely affect ACS’ ability to perform its
obligations under this Agreement including, without limitation, actions pertaining to the
proprietary rights described in Section 8.1.6. ACS shall notify Symetra, within fifteen (15)
calendar days of ACS’ knowledge of any such actual or anticipated claim, suit or proceeding.
Without limiting the further terms of Section 13.4, ACS shall notify Symetra, within forty-eight
(48) hours, if process is served on ACS in connection with this Agreement, including any subpoena
for ACS’ records, and shall send a written notice of the service together with a copy of the same
to Symetra within seventy-two (72) hours of such service.
8.1.6 Proprietary Rights Infringement. ACS represents and warrants to Symetra that during the
Term: (a) it owns, or has the right to use, on its own behalf or on Symetra’s behalf, as
applicable, any and all services, techniques or products provided or used by ACS to provide the
Services; and (b) such services, techniques and products provided or used by ACS to provide the
Services do not and shall not knowingly infringe upon any Third Party’s patent, and do not and
shall not infringe upon any Third Party’s trademark, copyright or other intellectual-property
rights, nor make use of any misappropriated trade secrets.
8.1.7 Legal and Corporate Authority. ACS represents and warrants to Symetra that: (a) it is a
Delaware corporation and is qualified and registered to transact business in all locations where
the performance of its obligations hereunder would require such qualification; (b) it has all
necessary rights, powers and authority to enter into and perform this Agreement and to bind its
organization with respect to the same, and the execution, delivery, and performance of this
Agreement by ACS have been duly authorized by all necessary corporate action; (c) the execution and
performance of this Agreement by ACS shall not violate any law, statute or regulation and shall not
breach any agreement, covenant, court order, judgment or decree to which ACS is a party or by which
it is bound; (d) it has, and promises that it shall maintain in effect, all governmental licenses
and permits necessary for it to provide the Services contemplated by this Agreement; (e) it owns or
leases and promises that it shall own or lease, free and clear of all liens and encumbrances, other
than lessors’ interests, or security interests of ACS’ lenders, all right, title, and interest in
and to the tangible property and technology
and the like that ACS intends to use or uses to provide the Services, and in and to the
related patent, copyright, trademark, and other proprietary rights, or has received appropriate
licenses, leases or other rights from Third Parties to permit such use; and (f) this Agreement
constitutes a valid, binding, and enforceable obligation of ACS.
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8.1.8 Violations. ACS represents and warrants to Symetra that it: (a) is not, and covenants
that it shall not be, in violation of any laws, ordinances, statutes, rules, regulations or orders
of governmental or regulatory authorities to which it is subject as an operator of its business or
in performing its obligations under the Agreement; and (b) has not failed, and shall not fail, to
obtain any licenses, permits, franchises or other governmental authorizations necessary for the
ownership of its properties or the conduct of its business, which violation(s) under the foregoing
subsection (a) or failure(s) under the foregoing subsection (b), either individually or in the
aggregate, might substantially adversely affect ACS’ ability to consummate the transactions
contemplated by this Agreement, or to perform its obligations hereunder.
8.1.9 Information Furnished to Symetra. ACS represents and warrants to Symetra that all
written information furnished to Symetra prior to the Restatement Date by or on behalf of ACS in
connection with this the Original Agreement and/or this Agreement, including in the ACS Bid, and
all the information made a part of this Agreement is true, accurate, and complete, and contains no
untrue statement of a material fact or omits any material fact necessary to make such information
not misleading.
8.1.10 Previous Contracts. ACS represents and warrants to Symetra that neither it, nor any of
its Affiliates or Subcontractors, is in default or breach of any other contract or agreement
related to information systems facilities, equipment or services that it or they may have with
Symetra or any of its Affiliates. ACS further represents and warrants that neither it, nor any of
its Affiliates or Subcontractors, has been a party to any contract for information system
facilities, equipment or services with Symetra or any of its Affiliates that was finally terminated
within the previous five (5) years for the reason that ACS or such Person failed to perform or
otherwise breached an obligation of such contract.
8.1.11 Completeness of Due Diligence Activities. ACS acknowledges that, in connection with the
award and execution of the Original Agreement and the execution of this Agreement, it has been
provided with sufficient access to Symetra facilities, information and Personnel, and has had
sufficient time in which to conduct and perform a thorough due diligence of Symetra’s operations
and business requirements and those assets currently used to provide the services. In light of the
foregoing, ACS has not and will not seek any adjustment in the Fees based on any incorrect
assumptions made by ACS in arriving at the Fees.
8.2 Symetra’s Representations, Warranties and Covenants.
8.2.1 Legal Authority. Symetra represents and warrants to ACS that it has all necessary
rights, powers and authority to enter into and perform this Agreement and that the execution,
delivery and performance of this Agreement by Symetra has been duly authorized by all necessary
corporate action.
8.2.2 Warranty Disclaimer. Symetra does not make any representation or warranty, express or
implied, with respect to the Services, Other Services or any
component thereof. All hardware, software, networks, and other assets made available or
conveyed by Symetra to ACS under the Original Agreement or by Symetra to ACS under this Agreement
are made available or
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conveyed to ACS “AS IS, WHERE IS AND WITH ALL FAULTS,” and there are no representations or
warranties of any kind with respect to the condition, capabilities or other attributes of such
items.
8.2.3 Proprietary Rights Infringement. Symetra represents and warrants to ACS that: (a) it owns
the Category 6 Software; and (b) the Category 6 Software does not and shall not knowingly infringe
upon any Third Party’s patent, and does not and shall not infringe upon any Third Party’s
trademark, copyright or other intellectual-property rights, nor make use of any misappropriated
trade secrets.
8.3 General Warranty Disclaimer. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, NEITHER PARTY MAKES
ANY EXPRESS WARRANTIES TO THE OTHER, AND THERE ARE NO IMPLIED WARRANTIES OR CONDITIONS, INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
8.4 Material Misstatements or Omissions. No representation or warranty by ACS that is contained in
this Agreement or that may be contained in any Schedule, Attachment, or other document that may
comprise this Agreement contains any untrue statement of a material fact or omits to state a
material fact necessary to make the statements and facts contained herein or therein not materially
misleading.
ARTICLE 9
TERM AND TERMINATION
TERM AND TERMINATION
9.1 Term.
9.1.1 Initial Term. The period during which ACS shall be obligated to provide the Services
hereunder shall commence as provided in Section 2.1.1 and, unless extended as provided in
Section 9.1.2 or terminated earlier in accordance with the terms of this Agreement, shall end at
12:01 am, local time, on the date of the fifth (5th) anniversary of the Restatement Date
to occur under this Agreement (the “Initial Term”).
9.1.2 Renewal Terms. Symetra shall have the right to extend the Initial Term for up to two (2)
successive renewal periods of twelve (12) months each (each, a “Renewal Term”) by providing written
notice to ACS in accordance with the terms of Section 19.5 at least three (3) months before the end
of the Initial Term or the then-current Renewal Term, as applicable. At Symetra’s request in
connection with any contemplated renewal of the Agreement, the Parties promptly shall meet to
negotiate modifications to the terms of this Agreement. If: (a) such negotiations are not requested
by Symetra; or (b) the negotiations do not result in an agreement on different terms and Symetra
elects not to withdraw its renewal notice (which Symetra shall have the right to do), the
then-existing terms and conditions of this Agreement shall remain unchanged and in full force and
effect during each such Renewal Term.
9.1.3 Symetra-Initiated Annual Renegotiation. At Symetra’s request, Symetra and ACS shall
meet at least thirty (30) calendar days prior to each anniversary of the Restatement
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Date of this Agreement to review the status of the performance of the Agreement and, if requested
by Symetra, to negotiate modifications to the terms hereof. If such modifications are not requested
by Symetra, or if the negotiations with respect to such modifications do not result in an agreement
on different terms, the then-existing terms and conditions of this Agreement shall remain unchanged
and in full force and effect during the following Contract Year.
9.2 Early Termination.
9.2.1 For Convenience. Symetra shall have the right to terminate for its convenience all or
any portion of the Services and/or to end the Term of this Agreement for its convenience, in each
case by delivering to ACS a Termination Notice at least ninety (90) calendar days before Symetra’s
projected Termination Date. If Symetra terminates all or any portion of the Services and/or
terminates this Agreement in its entirety as provided in this Section 9.2.1, upon completion of
ACS’ Disentanglement obligations with respect to the terminated Services, Symetra shall pay to ACS
an amount determined with reference to the table(s) set forth in Schedule 3, and the relevant month
for purposes of such table(s) shall be the month in which ACS completes its Disentanglement
obligations (the “Termination Fees”). Notwithstanding the foregoing, Symetra shall be obligated to
pay to ACS only [***] of the otherwise applicable Termination Fees if any one (1) or
more of the following events (each, a “Triggering Event”) occurred on or prior to the date of
Symetra’s Termination Notice provided that, in the case of a subsection (a) Triggering Event,
Symetra gives ACS a Termination Notice within six (6) months following the occurrence of such
Triggering Event:
(a) ACS failed to achieve any Critical Milestone on or before its Due Date; or
(b) ACS failed to provide the Services in accordance with the SLRs such that any of the
circumstances described in Section 9.3(a) had occurred.
9.2.2 Change in Control of ACS.
(a) Without in any way limiting Symetra’s rights under Section 9.2.1, Symetra shall
have the right to terminate all or any portion of the Services and/or to end the Term of
this Agreement upon the occurrence of a Change in Control of ACS by delivering to ACS
within one (1) year following receipt of written notice from ACS of the occurrence of such
Change in Control event a Termination Notice at least ninety (90) calendar days prior to
Symetra’s projected Termination Date.
(b) If Symetra terminates all or any portion of the Services and/or ends the Term of
this Agreement pursuant to this Section: (i) ACS shall perform its Disentanglement
obligations hereunder until they are fulfilled; and (ii) Symetra shall pay to ACS (in
accordance with the payment terms set forth in Section 9.2.1) [***].
(c) Notwithstanding any contrary terms in the foregoing, Symetra shall not be
obligated to pay Termination Fees to ACS as described in subsection (b) above if the ACS
Change in Control involves an entity (the “Acquiring Entity”): (i) that is a Symetra
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Competitor; or (ii) in respect of which one (1) or more of Symetra’s Third Party vendors fails or
refuses to promptly consent to having the Acquiring Entity act as Symetra’s outsourcing services
provider (excluding, if paid by ACS and/or the Acquiring Entity, those Third Party vendors that
will provide such consent upon payment of an approval or consent fee).
9.2.3 Termination for Force Majeure Event.
(a) Symetra Force Majeure Events. If: (i) a Force Majeure Event occurs with respect to
Symetra; (ii) such Force Majeure Event substantially prevents, inhibits and/or frustrates Symetra’s
ability to receive the Services from ACS under circumstances when ACS is otherwise able to provide
the Services to Symetra; and (iii) such Force Majeure Event continues for seven (7) consecutive
calendar days or more, or for ten (10) consecutive or non-consecutive calendar days or more during
any thirty (30) calendar day period, then Symetra shall have the right to terminate the Services
affected by the Force Majeure Event by delivering to ACS a Termination Notice specifying Symetra’s
projected Termination Date; however, ACS shall remain obligated to perform its Disentanglement
obligations hereunder until such obligations have been fulfilled. During such period, Symetra shall
remain obligated to pay the Annual Services Fees and other fees to ACS in accordance with the terms
of this Agreement until such Services are terminated in accordance with this Section. Any
termination pursuant to this Section shall not constitute a termination for convenience or for
cause, and Symetra shall in no event be required to pay Termination Fees to ACS with respect to any
such termination.
(b) ACS Force Majeure Events. If a Force Majeure Event substantially prevents, hinders, or
delays ACS’ performance of all or any portion of the Services for seven (7) consecutive calendar
days or more, or for ten (10) consecutive or non-consecutive calendar days or more during any
thirty (30) calendar day period, thereby causing an adverse impact on Symetra’s business
operations, then:
(i) with Symetra’s reasonable cooperation, ACS at its sole cost and expense
immediately shall procure the affected Services from an alternate provider, and thereafter
provide such Services to Symetra through the use of the alternate provider until ACS is
able to resume performance of the affected Services in accordance with the terms of this
Agreement, provided that ACS’ obligations under this subsection (i) shall continue for a
period that shall not exceed one-hundred eighty (180) calendar days plus the length of any
Disentanglement Period, and during such period Symetra shall remain obligated to pay the
Annual Services Fees and other fees to ACS in accordance with the terms of this Agreement;
and
(ii) once the affected Services have been stabilized with the alternate provider, ACS
shall be obligated to provide such Services to Symetra in accordance with the SLRs and
other terms of this Agreement; and
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(iii) notwithstanding the foregoing, if ACS is unable to provide the Services
through an alternate provider within seven (7) calendar days following commencement
of the Force Majeure Event, or the one-hundred eighty (180) calendar day time
period described in subsection (i) above expires without ACS having resumed
performance of the affected Services in accordance with the terms of this
Agreement, then Symetra shall have the right to terminate all or any portion of the
Services and/or to end the Term, in each case by delivering to ACS a Termination
Notice specifying Symetra’s projected Termination Date; however, ACS shall remain
obligated to perform its Disentanglement obligations hereunder until such
obligations have been fulfilled.
Any termination pursuant to this Section shall not constitute a termination for convenience nor
cause, and Symetra shall in no event be required to pay Termination Fees to ACS with respect to any
such termination.
9.2.4 HIPAA. ACS acknowledges that the HIPAA terms set forth in Attachment K (and the HIPAA
terms set forth in any separate HIPAA agreement as contemplated under Section 14.4.1), as
applicable, include the right under the circumstances described therein for Symetra (and/or the
applicable Symetra Affiliate) to terminate this Agreement. Having acknowledged the foregoing, ACS
agrees that Symetra shall have the right to terminate this Agreement for cause upon the occurrence
of such circumstances, all in accordance with the terms set forth in Attachment K and/or the
applicable separate HIPAA agreement, as applicable. Symetra shall in no event be required to pay
Termination Fees to ACS with respect to any such termination.
9.3 Events of Default. The following events shall constitute “Events of Default,” and the
occurrence of any one (1) or more of such Events of Default by or with respect to a Party shall
constitute a material breach of this Agreement that shall afford the non-breaching Party, as
applicable, the rights and remedies set forth in this Article 9:
(a) ACS: (i) fails to achieve an
SLR in a manner that constitutes an Event of Default as specified in the applicable Schedule;
(ii) fails to achieve an SLR for an SLA that has a Weighting Factor equal to or greater than [***],
and such failure adversely impacts Symetra’s business operations for: (A) four (4)
or more hours on each of two (2) consecutive calendar days or more; or (B) four (4) or more hours on
each of five (5) non-consecutive calendar days or more during any thirty (30) calendar day period;
(iii) fails to achieve an SLR for an SLA that has a Weighting Factor that is greater than [***]
and less than [***], and such failure adversely impacts Symetra’s business
operations for: (A) four (4) or more hours on each of five (5) consecutive calendar days or more;
or (B) four (4) or more hours on each of ten (10) non-consecutive calendar days or more during any
thirty (30) calendar day period; (iv) has incurred Fee Reductions in any given month equal to
[***] of the Monthly At-Risk Amount (without regard to ACS’ earn-back rights); or
(v) fails to achieve any SLR or combination of SLRs, and such failure causes a material adverse
effect on Symetra’s business, any of which events shall constitute an ACS Event of Default that
shall not be subject to a cure period;
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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(b) ACS fails to achieve any Critical Milestone on or before its Due Date, which failure shall
constitute an ACS Event of Default unless caused by an Excuse;
(c) ACS materially breaches any warranty, which material breach shall constitute an ACS Event
of Default unless, if curable, such material breach is cured within the time frames, if any,
specified in this Agreement for curing any such material breach, or if none is specified elsewhere
in this Agreement, then within thirty (30) calendar days, in each case following ACS’ receipt of
written notice of such breach from Symetra;
(d) ACS fails to maintain insurance coverage in accordance with the terms set forth in Article
16, which failure shall constitute an ACS Event of Default unless such failure is cured within
thirty (30) calendar days following ACS’ receipt of written notice of such failure from Symetra;
(e) Bankruptcy, receivership, insolvency, reorganization or other similar proceedings are
instituted by or against ACS under any section or chapter of the United States Bankruptcy Code, as
amended, or under any similar laws or statutes of the United States (or any state thereof),
provided such proceedings are not dismissed or discharged within thirty (30) calendar days after
they are instituted, or any corporate action is taken by the Board of Directors of ACS in
furtherance of any of the above-described events, any of which events shall constitute an ACS Event
of Default that shall not be subject to a cure period;
(f) ACS becomes insolvent, makes an assignment for the benefit of creditors or admits any
involuntary debts as they mature, of any reorganization arrangement or other readjustment of debt
plan not involving the United States Bankruptcy Code is instituted by or against ACS, or any
corporate action taken by the Board of Directors of ACS in furtherance of any of the above actions,
any of which events shall constitute an ACS Event of Default that shall not be subject to a cure
period;
(g) ACS makes an assignment of all or substantially all of its assets for the benefit of
creditors, or the Board of Directors of ACS takes any corporate action in furtherance of the above
action, any of which events shall constitute an ACS Event of Default that shall not be subject to a
cure period;
(h) Symetra fails to timely make any undisputed payment in accordance with the terms of
Section 6.3, which failure shall constitute a Symetra Event of Default unless such failure is cured
within thirty (30) calendar days after Symetra has received written notice of such failure from
ACS;
(i) A Party fails to comply with the terms of Article 13, which failure shall constitute an
Event of Default by such Party unless such failure is cured, or substantial progress is made
towards a cure, within seven (7) calendar days following that Party’s receipt of written notice
of such failure from the other Party; or
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(j) A Party materially breaches any of its other obligations under this Agreement,
which material breach shall constitute an Event of Default by such Party unless such
material breach is cured within thirty (30) calendar days following such Party’s receipt of
written notice of such breach from the other Party.
9.4 Rights and Remedies of ACS Upon Default of Symetra. Upon the occurrence of an Event of Default
by or with respect to Symetra, subject to Section 9.6, ACS shall be entitled to the following
remedies:
(a) subject to Symetra’s rights as set forth below in this Section, terminate all of
the Services, terminate one (1) or more Service Towers and/or end the Term; and/or
(b) subject to the terms of Section 11.1, seek to recover damages from Symetra; and/or
(c) if applicable, obtain the additional rights and remedies set forth in Section
17.5; and/or
(d) any additional remedies that may be set forth in this Agreement or in any
Schedule, Attachment or Addendum.
Upon the occurrence of a Symetra Event of Default with respect to which ACS exercises a termination
remedy as described in Section 9.4(a), ACS shall effectuate such termination by delivering to
Symetra a Termination Notice specifying Symetra’s projected Termination Date, whereupon the terms
set forth in Section 10.2 shall apply; however, ACS shall remain obligated to perform its
Disentanglement obligations hereunder until they are fulfilled, subject, upon ACS’ request, and
only if such termination is a result of a Section 9.3(g) Symetra Event of Default, to Symetra’s
payment of all: (e) invoices for Fixed Charges monthly in advance; (f) undisputed amounts then due
and owing; and (g) invoices for Variable Charges including, if applicable, Disentanglement
Services, as incurred. Any termination pursuant to this Section shall not constitute a termination
for convenience, and Symetra shall in no event be required to pay Termination Fees to ACS with
respect to any such termination.
9.5 Rights and Remedies of Symetra Upon Default of ACS. Upon the occurrence of an Event of Default
by or with respect to ACS, subject to Section 9.6, Symetra shall be entitled to:
(a) subject to
Symetra’s rights as set forth below in this Section, terminate all of the Services, terminate one
(1) or more Service Towers (or other defined subset of one (1) or more Service Towers or components
of Services) and/or end the Term; and/or
(b) subject to the terms of Section 11.2, seek to recover damages from ACS; and/or
(c) if applicable, obtain the additional rights and remedies set forth in Section
17.5; and/or
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(d) any additional remedies that may be set forth in this Agreement or in any
Schedule, Attachment or Addendum.
Upon the occurrence of an ACS Event of Default with respect to which Symetra exercises a
termination remedy as described in Section 9.5(a), Symetra shall effectuate such termination by
delivering to ACS a Termination Notice specifying Symetra’s projected Termination Date; however,
ACS shall remain obligated to perform its Disentanglement obligations hereunder until they are
fulfilled. Any termination pursuant to this Section shall not constitute a termination for
convenience, and Symetra shall in no event be required to pay Termination Fees to ACS with respect
to any such termination.
9.6 Non-Exclusive Remedies. The remedies provided in Sections 9.4 and 9.5 and elsewhere in this
Agreement are neither exclusive nor mutually exclusive, and the Parties shall be entitled to any
and all such remedies, and any and all other remedies that may be available to the Parties at law or
in equity, by statute or otherwise, individually or in any combination thereof.
9.7 Survival. The provisions of Articles 10, 11, 15, 16, 18 and 19 and Sections 1.1, 1.3, 1.4, 3.3,
3.4, 4.1.3, 6.1, 6.4, 7.1, 9.2-9.7, 12.1.3, 12.5, 13.2-13.6, 14.4 and any other Sections,
Schedules, Attachments, Exhibits, Addenda or Appendices to this Agreement that, by their express
terms or by their nature, may reasonably be presumed to survive any termination or expiration of
this Agreement, shall so survive.
ARTICLE 10
DISENTANGLEMENT
DISENTANGLEMENT
10.1
General Obligations. Upon any termination or expiration of this Agreement, ACS shall provide
the Disentanglement (as defined herein) services as set forth in this Article. ACS shall accomplish
a complete transition of any terminated Services from ACS and its Subcontractors to Symetra, its
Affiliates and/or to any replacement provider(s) designated by Symetra (collectively, the
“Replacement Provider”), without causing any unnecessary interruption of, or causing any
unnecessary adverse impact on, the Services, any Other Services and/or services provided by Third
Parties (the “Disentanglement”). Without limiting the generality of the foregoing, ACS shall: (a)
cooperate with Symetra, its Affiliates and/or the Replacement Provider, including by promptly
taking all steps required to assist Symetra in effecting a complete Disentanglement; (b) provide to
Symetra, its Affiliates and/or the Replacement Provider all information regarding the Services as
needed for Disentanglement including, without limitation, data conversions, interface
specifications and related professional services; (c) provide for the prompt and orderly conclusion
of all work, as Symetra may direct, including completion or partial completion of Other Services
and/or Out-of-Scope Services, documentation of work in process, and other measures to provide an
orderly transition to Symetra, its Affiliates and/or the Replacement Provider; and (d) accomplish
the other specific obligations described in this Article 10. ACS and Symetra shall discuss in good
faith a plan for determining the nature and extent of ACS’ Disentanglement obligations and for the
transfer of Services in process; provided, however, that ACS’ obligation under this
Agreement to provide all Services necessary for Disentanglement shall not be lessened in any
respect. ACS’ obligation to provide the Services shall not cease until a Disentanglement that
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is satisfactory to Symetra has been completed, including the performance by ACS of all asset
transfers, if any, and other obligations of ACS set forth in this Article 10.
10.2 Disentanglement
Period. The process to effectuate the Disentanglement shall begin on any of the following dates:
(a) the date designated by Symetra in connection with expiration of the Term, which date shall not
be earlier than one hundred eighty (180) calendar days prior to the end of the Term; or (b) the
date specified in any Termination Notice delivered by Symetra to ACS, if Symetra elects to
terminate any or all of the Services pursuant to Sections 9.2 or 9.5 (unless ACS in good faith
disputes such termination); or (c) the date specified in any Termination Notice delivered by ACS to
Symetra pursuant to Section 9.4 (unless Symetra in good faith disputes such termination), and shall
continue: (d) in the case of subsection (a), until expiration of the Term; or (e) in all other
cases, for a period of up to twelve (12) months thereafter, at Symetra’s option. If requested by
Symetra, ACS shall perform its Disentanglement obligations on an expedited basis if Symetra
terminates this Agreement pursuant to Sections 9.2.4 or 9.5.
10.3 Specific Obligations.
Disentanglement shall include, without limitation, the performance of the specific obligations
described in this Section and those described in Section 4.3. In connection with Sections 10.3.3 and
10.3.4 below, ACS shall as soon as reasonably possible following its issuance or receipt of a
Termination Notice, but in no event longer than ten (10) Business Days thereafter, provide to
Symetra a complete and accurate list of all items that will be subject to conveyance or
re-conveyance to Symetra as provided in such Sections. ACS agrees that its agreements with all
Third Parties relating to this Agreement, including Subcontractors, shall not include any terms
that would prohibit or otherwise restrict such Third Parties, including Subcontractors, from
entering into agreements with Symetra, its Affiliates and/or the Replacement Provider (whether
directly or through an assignment) as provided herein.
10.3.1 Full Cooperation, Information and Knowledge Transfer. During Disentanglement, the
Parties shall cooperate fully with one another to facilitate a smooth transition of the terminated
Services from ACS and its Subcontractors to Symetra, its Affiliates and/or the Replacement
Provider. ACS shall provide such cooperation both before and after the Termination Date, and such
cooperation shall include, without limitation, provision of full, complete, detailed, and
sufficient information (including all information then being utilized by ACS with respect to
programs, tools, utilities and other resources used to provide the Services, as well as the
information and assistance required pursuant to Section 2.5.6, if applicable) and knowledge
transfer with respect to all such information in order to enable Symetra’s, its Affiliates’ and/or
the Replacement Provider’s personnel (or that of Third Parties) to fully assume, become
self-reliant with respect to, and continue without interruption, the provision of the Services. ACS
shall cooperate with Symetra and all of Symetra’s other service providers to provide a smooth
transition at the time of Disentanglement, with no unnecessary interruption of Services, no
unnecessary adverse impact on the provision of Services or Symetra’s activities and no unnecessary
interruption of, or unnecessary adverse impact on, any services provided by Third Parties.
10.3.2 Third-Party Authorizations. Without limiting the obligations of ACS pursuant to
Section 12.2 and subject to the terms of any Third Party contracts, if requested
by Symetra as part of the Disentanglement, ACS shall procure at no charge to Symetra any Third
Party authorizations necessary to grant Symetra the use and benefit of any Third Party contracts
between ACS
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and Third Party contractors used to provide the Services, pending their assignment to Symetra
pursuant to Section 10.3.4.
10.3.3 Transfer of Assets. If and as requested by Symetra as part of
the Disentanglement, ACS shall convey to Symetra, its Affiliates and/or the Replacement Provider
from among those assets used by ACS to provide the Services (including ACS Equipment), such assets
(other than software assets otherwise covered by the terms of Section 4.3) as Symetra might select
from the list provided by ACS pursuant to Section 10.3 at a price for each such asset that is the
lesser of: (a) the net book value as reflected on ACS’ books and records; and (b) a fair market
value price determined by a mutually agreed Third Party, or the then-remaining lease value;
provided, however, that to the extent Symetra has paid all or any portion of the purchase price for
any such assets, ACS shall convey such assets to Symetra at a price equal to the original purchase
price less the applicable amounts paid by Symetra. At mutually agreed times during Disentanglement,
ACS shall remove from Symetra’s premises any ACS assets (including ACS Equipment) that Symetra, its
Affiliates and/or the Replacement Provider elect not to purchase. In addition, although Symetra
acknowledges that ACS does not control Third-Party equipment vendors (if any), if requested by
Symetra, ACS shall assist Symetra, its Affiliates, and/or the Replacement Provider in securing
maintenance (including all enhancements and upgrades) and support with respect to any such assets
for so long as Symetra requires at competitive rates.
10.3.4 Assignment of Contracts. If and as requested by Symetra as part of the Disentanglement,
ACS shall assign to Symetra, its Affiliates and/or the Replacement Provider from among those
leases, maintenance, support and other contracts used by ACS, Symetra or any other Person in
connection with the Services, such contracts as Symetra might select from the list provided by ACS
pursuant to Section 10.3. ACS’ obligation under this Section 10.3.4 shall include ACS’ performance
of all obligations under such leases, maintenance, support and other contracts to be performed by
it with respect to periods prior to the date of assignment, and ACS shall reimburse Symetra for any
Losses resulting from any claim that ACS did not perform any such obligations.
10.3.5 Delivery of Documentation and Data. If and as requested by Symetra, ACS shall deliver
to Symetra, its Affiliates, and/or the Replacement Provider all documentation and data related to
ACS’ provision of the Services, including the Symetra Data, all results of ACS’ processing
activities and use of Symetra’s Data, as well as all procedures, standards and operating schedules
(including the Service Delivery Reference Manual), held by ACS. Notwithstanding the foregoing, ACS
may retain one (1) copy of such documentation and data, excluding Symetra Data, for archival
purposes or warranty support. ACS shall delete all data storage media used in its processing
activities following completion of its Disentanglement obligations. All test and data processing
material shall be destroyed or turned over to Symetra without undue delay.
10.3.6 Hiring of Employees. ACS shall as soon as reasonably possible following its issuance or
receipt of a Termination Notice, but in no event later than ten (10) Business Days thereafter,
provide to Symetra a complete and accurate list of all Substantially Dedicated Resources who were
involved in providing the Services during the six (6) month period preceding ACS’ issuance or
receipt of such Termination Notice.
ACS shall cooperate with and assist (and shall cause its Subcontractors to cooperate with and
assist) Symetra, its Affiliates and/or the Replacement
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Provider in offering employment, at the sole discretion of Symetra, to any or all of such
Persons, whether such offers are made at the time of, after or in anticipation of the Termination
Date. ACS shall be solely responsible for and shall pay to any such employees of ACS who are hired
by Symetra, its Affiliates, and/or the Replacement Provider, all severance and related payments, if
any are payable pursuant to ACS’ standard policies, and shall cause relevant Subcontractors to pay
severance and related payments to any such employee of a Subcontractor who is hired by Symetra or
its designee, if any are payable pursuant to such Subcontractors’ standard policies. ACS shall
release (and shall cause its Subcontractors to release) from any restrictive covenants including,
without limitation, non-compete agreements, any of the Persons hired by Symetra, its Affiliates
and/ by the Replacement Provider. Notwithstanding any agreements that ACS may have with its
employees, ACS shall not take or fail to take any actions that would interfere with or prevent
Symetra, its Affiliates and/or the Replacement Provider from hiring any or all of such
Substantially Dedicated Resources. ACS shall not (and shall ensure that its Subcontractors do not)
in any manner communicate disparaging information about Symetra, its Affiliates, and/or the
Replacement Provider, or any of their employees, to transitioning employees or existing employees
of Symetra, its Affiliates and/or the Replacement Provider.
10.4 Preparation for Disentanglement.
10.4.1 Complete Documentation. In addition to and/or as part of the Service Delivery Reference
Manual, at all times during the Term, ACS shall provide to Symetra complete information, including
complete documentation, in accordance with the standards and methodologies to be implemented by
ACS, for all software (including applications developed as part of the Services) and hardware, that
is sufficient to enable Symetra, its Affiliates, and/or the Replacement Provider, to fully assume
the provision of the Services to Symetra.
10.4.2 Maintenance of Assets. ACS shall maintain all of the hardware, software, systems,
networks, technologies, and other assets utilized in providing Services to Symetra (including
leased and licensed assets) in good condition and in such locations and configurations as to be
readily identifiable and transferable to Symetra or its designees in accordance with the provisions
of this Agreement; in addition, ACS shall insure such assets in accordance with the requirements of
Article 16.
10.4.3 Advance Written Consents. At all times during the Term, ACS shall seek to obtain
advance written consents from all licensors (in accordance with Section 4.3), lessors and other
contract parties to the conveyance or assignment of licenses, leases and other contracts to
Symetra, its Affiliates, and/or the Replacement Provider upon Disentanglement. If any such consent
cannot be obtained, ACS shall so notify Symetra in writing, and Symetra may: (a) as to the affected
contract(s), waive this requirement in writing; or (b) elect to enter into the applicable license,
lease or other contract directly with the applicable Third Party. ACS also shall obtain for Symetra
the right, upon Disentanglement, to obtain maintenance (including all enhancements and upgrades)
and support with respect to the assets that are the subject of such leases, licenses and other
contracts at the price at which,
and for so long as, such maintenance and support is made commercially available to other
customers of such Third Parties.
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10.4.4 All Necessary Cooperation and Actions. ACS shall provide all cooperation, take such
additional actions, and perform such additional tasks, as may be necessary to ensure a timely
Disentanglement in compliance with the provisions of this Article 10.
10.4.5 Payment for Disentanglement Services. Symetra shall be required to pay (at the Service
Rates, unless other rates are then agreed to by the Parties) for any Disentanglement Services that
are both outside the scope of the Services and cannot be accomplished by the Substantially
Dedicated Resources without adversely impacting ACS’ ability to comply with the SLRs.
Notwithstanding the foregoing: (a) the ACS Key Personnel shall exercise all commercially reasonable
efforts to minimize the costs and expenses associated with such Disentanglement services; and/or
(b) Symetra may require ACS to re-focus the work efforts of the Substantially Dedicated Resources
toward Disentanglement activities and waive any resulting failure of ACS to comply with the SLRs.
ACS shall not: (y) in anticipation of sending or receiving a Termination Notice or the expiration
of the Term, reduce the number of Substantially Dedicated Resources, nor change the identities of
the Substantially Dedicated Resources; or (z) without Symetra’s prior written consent, reduce the
number, or change the identities, of the Substantially Dedicated Resources during the
Disentanglement Period.
ARTICLE 11
LIMITATIONS ON LIABILITY
LIMITATIONS ON LIABILITY
Subject to the further terms of this Article 11, a breaching Party shall be liable to the other
Party for all damages incurred by such Party as a result of the breaching Party’s failure to
perform its obligations under this Agreement.
11.1 Cap On Liability. EXCEPT AS OTHERWISE PROVIDED IN SECTIONS 11.4 AND 11.5, THE AGGREGATE
CUMULATIVE MONETARY LIABILITY OF EITHER PARTY (INCLUDING THE AFFILIATES OF EACH PARTY) FOR ALL
CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT AND/OR ANY COUNTRY AGREEMENTS, NOTWITHSTANDING
THE FORM IN WHICH ANY ACTION IS BROUGHT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED
IN THE AGGREGATE TO THE TOTAL FEES PAID AND/OR PAYABLE UNDER THIS AGREEMENT AND/OR ANY COUNTRY
AGREEMENTS DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE ON WHICH THE FIRST CLAIM AROSE
(IT BEING THE UNDERSTANDING OF THE PARTIES THAT IDENTIFYING THE “FIRST” CLAIM WILL ESTABLISH THE
BEGINNING POINT FOR ANY TIME PERIOD DESCRIBED IN THIS SECTION 11.1), EXCEPT THAT IF SUCH EVENT
ARISES AT ANY TIME FOLLOWING EXPIRATION OR TERMINATION OF THIS AGREEMENT, THEN SUCH AMOUNT SHALL BE
EQUAL TO THE FEES PAID BY SYMETRA UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD
IMMEDIATELY PRECEDING SUCH EXPIRATION OR TERMINATION DATE (THE DOLLAR AMOUNT
DERIVED BY APPLYING THE TERMS OF THIS SECTION SHALL CONSTITUTE THE “SYMETRA CAP” AS IT RELATES TO
THE CAP ON SYMETRA’S POTENTIAL LIABILITY TO ACS AND THE “ACS CAP” AS IT RELATES TO THE CAP ON ACS’
POTENTIAL LIABILITY TO SYMETRA).
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NOTWITHSTANDING ANYTHING THAT MAY BE CONTAINED HEREIN TO THE CONTRARY, NEITHER FEE REDUCTIONS NOR
CORRECTIVE ASSESSMENTS PAID OR PAYABLE TO SYMETRA SHALL COUNT TOWARD SATISFACTION OF THE ACS CAP;
HOWEVER, TO THE EXTENT SYMETRA RECEIVES MONETARY DAMAGES FOR THE REDUCED VALUE OF SERVICES RECEIVED
BY SYMETRA AS A RESULT OF ACS’ FAILURE TO ACHIEVE ONE (1) OR MORE SERVICE LEVEL REQUIREMENTS OR TO
TIMELY ACHIEVE ONE (1) OR MORE CRITICAL MILESTONES, THE AMOUNT OF THE FEE REDUCTIONS AND/OR
CORRECTIVE ASSESSMENTS ACTUALLY PAID OR CREDITED TO SYMETRA UNDER THE AGREEMENT SHALL BE DEDUCTED
FROM SUCH DAMAGES AWARD SOLELY TO THE EXTENT NECESSARY TO AVOID COMPENSATING SYMETRA TWICE FOR THE
SAME SERVICE LEVEL REQUIREMENT OR CRITICAL MILESTONE FAILURE.
11.2 Recoverable Damages. WITHOUT LIMITING THE GENERALITY OF SECTION 11.1, AND NOTWITHSTANDING ANY
CONTRARY TERMS IN SECTION 11.3, ACS AGREES THAT THE FOLLOWING TYPES OF DAMAGES (BY WAY OF EXAMPLE
AND NOT OF LIMITATION) SHALL BE INTERPRETED AND CONSTRUED TO CONSTITUTE DIRECT DAMAGES RECOVERABLE
BY SYMETRA PURSUANT TO SECTION 11.1, AND ACS SHALL NOT CLAIM OTHERWISE:
A. COSTS AND EXPENSES
INCURRED TO SELECT, PROCURE,
MIGRATE TO AND IMPLEMENT SUBSTANTIALLY EQUIVALENT REPLACEMENT SERVICES (FROM AN IN-HOUSE OR
REPLACEMENT PROVIDER) INCLUDING, WITHOUT LIMITATION, COSTS AND EXPENSES INCURRED: (i) FOR
EMPLOYEES (WAGES AND SALARIES, BOTH STRAIGHT TIME AND OVERTIME, AND RELATED EXPENSES,
INCLUDING OVERHEAD ALLOCATIONS), CONTRACTORS, TRAVEL EXPENSES, TELECOMMUNICATIONS CHARGES
AND OTHER SIMILAR CHARGES; AND (ii) TO RE-CREATE, RE-LOAD AND/OR CONVERT ANY OF SYMETRA’S
DATA, AND TO CREATE AND TEST INTERFACES;
B. REGULATORY FINES AND/OR PENALTIES INCLUDING,
WITHOUT LIMITATION, THOSE ASSOCIATED WITH DELAYS IN ELECTRONIC TRANSFERS OR FAILURES TO
COMPLY WITH REGULATORY DEADLINES; AND
C. IN THE EVENT OF AN ACS CHANGE IN CONTROL PERMITTING SYMETRA TO TERMINATE THIS
AGREEMENT UNDER SECTION 9.2.2(c)(ii): (I) IF SYMETRA ELECTS NOT TO EXERCISE ITS RIGHT OF
TERMINATION UNDER SUCH SECTION, ALL COSTS AND EXPENSES INCURRED AS A RESULT OF ANY SUCH
CHANGE IN CONTROL INCLUDING, IF APPLICABLE UNDER THE CIRCUMSTANCES, THE COSTS AND EXPENSES
ASSOCIATED WITH SELECTING, PROCURING, MIGRATING TO AND IMPLEMENTING
SUBSTANTIALLY EQUIVALENT REPLACEMENT THIRD PARTY APPLICATION SYSTEMS IF ONE OR MORE OF
SYMETRA’S
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APPLICATION VENDORS WILL NOT CONSENT TO HAVING AN ACQUIRING ENTITY ACT AS SYMETRA’S
OUTSOURCING PROVIDER PLUS ANY APPROVAL AND/OR CONSENT FEES NOT PAID UNDER THE TERMS OF
SECTION 9.2.2 (THE “CHANGE IN CONTROL EXPENSES”); AND (II) IF SYMETRA ELECTS TO EXERCISE
ITS RIGHT OF TERMINATION UNDER SUCH SECTION, ALL CHANGE IN CONTROL EXPENSES LESS ANY COSTS
AND EXPENSES AVOIDED BY SYMETRA AS A RESULT OF ITS TERMINATION OF ONE OR MORE CONTRACTS
WITH THOSE APPLICATION VENDORS THAT FAIL TO CONSENT TO HAVING AN ACQUIRING ENTITY ACT AS
SYMETRA’S OUTSOURCING PROVIDER.
11.3 Non-Direct Damages. EXCEPT AS OTHERWISE PROVIDED IN SECTIONS 11.4 AND 11.5, NEITHER PARTY SHALL
BE LIABLE TO THE OTHER PARTY OR TO ANY THIRD PARTY CLAIMING BY OR THROUGH THE OTHER PARTY FOR
CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES WITH RESPECT TO ANY
CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND REGARDLESS OF THE FORM IN WHICH ANY ACTION IS BROUGHT.
11.4 Symetra Exceptions from the Limitations on Liability. THE LIMITATION ON SYMETRA’S LIABILITY
SET FORTH IN SECTIONS 11.1 AND 11.3 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO: (A)
SYMETRA’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.2 (INDEMNIFICATION BY SYMETRA); (B)
SYMETRA’S FAILURE TO COMPLY WITH THE PROVISIONS OF ARTICLE 13 (SECURITY AND CONFIDENTIALITY); (C)
THE WILLFUL MISCONDUCT OR GROSS NEGLIGENCE OF SYMETRA OR ANY ENTITY TO WHICH SYMETRA HAS
SUBCONTRACTED ITS OBLIGATIONS UNDER THIS AGREEMENT; OR (D) SYMETRA’S FAILURE TO COMPLY WITH THE
PROVISIONS OF ARTICLE 12 (PROPRIETARY RIGHTS). FURTHER, THE LIMITATION ON SYMETRA’S LIABILITY SET
FORTH IN SECTION 11.1 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO SYMETRA’S OBLIGATION
TO MAKE ANY PAYMENTS THEN DUE AND OWING.
11.5 ACS Exceptions from the Limitations on Liability. THE LIMITATION ON ACS’ LIABILITY SET FORTH
IN SECTIONS 11.1 AND 11.3 SHALL NOT APPLY TO LOSSES ARISING OUT OF OR RELATING TO: (A) ACS’
INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.1 (INDEMNIFICATION BY ACS), EXCLUDING ACS’
INDEMNIFICATION OBLIGATIONS UNDER SECTION 15.1.8 (NON-PERFORMANCE); (B) ACS’ FAILURE TO COMPLY WITH
THE PROVISIONS OF ARTICLE 13 (SECURITY AND CONFIDENTIALITY); (C) ACS’ REPUDIATION OF, OR UNEXCUSED
REFUSAL TO PERFORM, THE SERVICES IN VIOLATION OF
SECTION 17.3 (CONTINUED PERFORMANCE; NO TOLLING OF CURE PERIODS); (D) THE WILLFUL MISCONDUCT OR
GROSS NEGLIGENCE OF ACS AND/OR ITS SUBCONTRACTORS; (E) ACS’ FAILURE TO COMPLY WITH THE PROVISIONS
OF ARTICLE 12 (PROPRIETARY RIGHTS); (F) ACS’ INDEMNIFICATION OBLIGATIONS
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UNDER ATTACHMENT K FOR A VIOLATION OF THE NON-DISCLOSURE AND/OR USE OBLIGATIONS RELATING TO
SYMETRA PHI; OR (G) ACS’ OBLIGATIONS UNDER SECTION 14.5(b)(iii). FURTHER, THE LIMITATION ON ACS’
LIABILITY SET FORTH IN SECTION 11.3 SHALL NOT APPLY TO ACS’ INDEMNIFICATION OBLIGATIONS UNDER
ATTACHMENT K FOR A VIOLATION OF ANY OBLIGATIONS THEREUNDER EXCEPT FOR THOSE DESCRIBED IN THE
FOREGOING SUBSECTION (F), BUT ONLY UNTIL SUCH TIME AS THE DOLLAR VALUE OF THE ACS CAP HAS BEEN
ACHIEVED.
11.6 Costs of Cure. To the extent a Party elects to cure any failure by it to comply with its
obligations under the Agreement, all costs and expenses associated with such cure shall be borne
solely by the curing party and shall in no event count toward satisfaction of the either the ACS
CAP or the SYMETRA CAP, as applicable.
11.7 Attorneys’ Fees. If a Party brings an action, suit or proceeding (including, without
limitation, any arbitration proceeding under Section 17.2) against the other Party to this
Agreement arising out of or relating to this Agreement, or pertaining to a declaration of rights
under this Agreement, the trier of fact may, in the exercise of its discretion, award the Party it
finds to be the prevailing party in such action, suit or proceeding that portion or all of its
attorneys’ fees, costs and expenses that it deems to be appropriate under the facts and
circumstances.
ARTICLE 12
PROPRIETARY RIGHTS
PROPRIETARY RIGHTS
12.1 Work Product.
12.1.1 Symetra Sole Owner. Symetra shall be the sole and exclusive owner of all Work Product,
and of all copyright, patent, trademark, trade secret and other proprietary rights in and to the
Work Product. Ownership of the Work Product shall inure to the benefit of Symetra from the date of
conception, creation or fixation of the Work Product in a tangible medium of expression (whichever
occurs first). Each copyrightable aspect of the Work Product shall be considered a
“work-made-for-hire” within the meaning of the Copyright Act of 1976, as amended. If and to the
extent such Work Product, or any part thereof, is not considered a “work-made-for-hire” within the
meaning of the Copyright Act of 1976, as amended, ACS hereby expressly assigns to Symetra all
exclusive right, title and interest in and to the Work Product, and all copies thereof, and in and
to the copyright, patent, trademark, trade secret, and all other proprietary rights therein,
whether in the United States or any other country, territory or jurisdiction, that ACS may have or
obtain, without further consideration, free from any claim, lien for balance due, or rights of
retention thereto on the part of ACS. ACS shall obtain similar written undertakings from all ACS
Personnel who will perform any Services, so as to ensure Symetra’s ownership of the Work Product as
provided herein, and shall not commence the deployment of any such Personnel until such a written
undertaking has been obtained from such Personnel and delivered to ACS. ACS acknowledges that the
Parties do not
intend ACS to be a joint author of the Work Product within the meaning of the Copyright Act of
1976, as amended, and that ACS shall in no event be deemed the joint author of any Work Product.
Symetra shall have unrestricted access to all ACS materials, premises and computer files containing
the Work Product. The Parties
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will cooperate with each other and execute such other documents as may be appropriate to
achieve the objectives in this Section.
12.1.2 ACS License to Use. Symetra hereby grants to ACS a non-transferable, non-exclusive,
royalty-free, fully paid-up license to use any Work Product solely as necessary to provide the
Services to Symetra and/or its Affiliates. Except as provided in this Section, neither ACS nor any
Subcontractor shall have the right to use the Work Product in connection with the provision of
services to its other customers without the prior written consent of Symetra, which consent may be
withheld or given in Symetra’s sole discretion.
12.1.3 Intellectual Property. ACS promptly and fully shall disclose in writing and deliver to
Symetra all Work Product, which delivery, in the case of computer programs, shall include both
source code and object code and all available user manuals and other documentation, including any
documentation specifically requested by Symetra. ACS shall execute and deliver any and all patent,
copyright or other applications, assignments, and other documents that Symetra requests for
protecting the Work Product, whether in the United States or any other country, territory or
jurisdiction. Symetra shall have the full and sole power to prosecute such applications and to take
all other action concerning the Work Product, and ACS shall cooperate, at Symetra’s expense, in
the preparation and prosecution of all such applications and in any legal actions and proceedings
concerning the Work Product. ACS shall provide to Symetra’s Office of the General Counsel, on a
quarterly basis, a written report with appropriate information to enable Symetra to pursue all
intellectual property registrations or other protections for Symetra’s interests in the Work
Product.
12.1.4 ACS Underlying and Derivative Works. Notwithstanding anything to the contrary contained
in this Agreement, including in this Section 12.1, ACS shall be the sole and exclusive owner of all
ACS Underlying Works and all Derivative Works thereof that do not contain Work Product (“ACS
Derivative Works”).
12.1.5 Third-Party Underlying and Derivative Works. Notwithstanding anything to
the contrary contained in this Agreement, including this Section 12.1, the sole and exclusive owner
of any Third Party’s Underlying Works and of all Derivative Works thereof that are created, invented, conceived, and fixed in a tangible medium of expression by such Third Party (such
Derivative Works, collectively with the Third Party’s Underlying Works, the “Third-Party Works”)
shall be the applicable Third Party; provided, however, that ACS shall not implement or utilize any
Third-Party Works in the provision of any Services unless the Third-Party Works are commercially
available or ACS shall have used commercially reasonable efforts to cause such Third Party to agree
to grant to Symetra (at Symetra’s cost and expense) a perpetual, irrevocable, non-exclusive,
fully-paid license to use, copy, modify, and sublicense the Third-Party Works in connection with
the conduct of Symetra’s business.
12.2 Rights and Licenses. ACS shall obtain from Third Parties all rights and licenses required to
perform the Services.
12.3 Symetra Data. Symetra shall permit ACS to have access to Symetra Data solely to the extent ACS
requires access to such data to provide the Services in accordance with the terms of
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this Agreement. ACS may only access and process Symetra Data in connection herewith or as directed
by Symetra in writing and may not otherwise modify Symetra Data, merge it with other data,
commercially exploit it or engage in any other practice or activity that may in any manner
adversely affect the integrity, security or confidentiality of such data, other than as
specifically permitted herein or as directed by Symetra in writing. ACS understands and agrees that
Symetra owns all right, title, and interest in and to the Symetra Data and in and to any
modification, compilation or Derivative Works therefrom (collectively, “Data and Modified Data”),
and also owns all copyright, trademark, trade secrets, and other proprietary rights in and to the
Data and Modified Data.
12.4 Infringement. Each of the Parties shall perform its responsibilities under this Agreement in a
manner that does not infringe, or constitute an infringement or misappropriation of, any patent,
trade secret, copyright or other proprietary right of any Third Party, or a violation of the other
Party’s software license agreements or intellectual property rights disclosed to or known by such
Party.
12.5 Cooperation. If at any time Symetra brings, or investigates the possibility of bringing, any
claim against any Person for infringement of any patent, trademark, copyright or similar
proprietary right of Symetra, including misappropriation of trade secrets and misuse of
confidential information, then ACS, upon the request and at the expense of Symetra, shall cooperate
with and assist Symetra in the investigation or pursuit of such claim, and provide Symetra with any
information in the possession of ACS that may be of use to Symetra in the investigation or pursuit
of such claim.
ARTICLE 13
SECURITY AND CONFIDENTIALITY
SECURITY AND CONFIDENTIALITY
13.1 Security.
13.1.1 Data Security Program. ACS shall at all times maintain in effect a comprehensive data
security program that includes reasonable and appropriate technical, organizational and physical
security measures designed to protect against the destruction, loss, unauthorized access and/or
alteration of data, including Symetra Data, in ACS’ possession, and which shall be: (a) no less
rigorous than those measures maintained (or required to be maintained) by Symetra as of the
Restatement Date (or required or implemented by Symetra in the future); (b) no less rigorous than
those measures maintained by ACS for its own information of a similar nature; (c) no less rigorous
than those measures that generally are implemented by providers of outsourcing services; and (d)
compliant with all Symetra policies and procedures with which Symetra advises ACS it is required to
comply (provided that ACS’ compliance with any such Symetra policies and procedures that are
implemented and/or modified following the Restatement Date shall be effected through the Change
Management Procedures), including those relating to the privacy, security, preservation and
retention of data. The content and implementation of such data security program and associated
technical, organizational and security measures shall be fully documented by ACS in the Service
Delivery
Reference Manual. From time to time, but not less frequently than annually, ACS proactively
shall provide to Symetra information regarding industry-leading security best practices and ACS’
recommendations for implementing any of such practices. If
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Symetra wants to implement any of such practices, the Parties shall do so in accordance with the
Change Management Procedures.
13.1.2 Changes. Under no circumstances shall ACS make any changes that materially weaken any
technical, organizational or physical security measures in place to safeguard Symetra Data, or
result in ACS’ failure to meet any of the minimum standards set forth in Section 13.1.1, without
Symetra’s prior written approval. Under no circumstances shall ACS Personnel access, attempt to
access, or allow others to access, Symetra Data unless such access is required for the performance
of ACS’ obligations under the Agreement or otherwise permitted under the Agreement.
13.1.3 Data Back-Ups. Symetra shall have the right to keep backup files of the Symetra Data in
its possession if it so chooses. ACS shall provide Symetra with downloads of Symetra Data, as
requested and directed by Symetra, to enable Symetra to maintain such backup copies.
13.1.4 Security Breaches. Without limiting the additional requirements set forth in Section
14.5, if ACS discovers or is notified of a breach or potential breach of security relating to
Symetra Data, ACS immediately shall: (a) notify Symetra of such breach or potential breach; (b)
investigate (with Symetra’s participation) such breach or potential breach, and coordinate with
Symetra on the development of a risk assessment, Root Cause Analysis and corrective action plan;
and (c) if ACS is responsible for the source of the breach or potential breach: (i) provide a
written report to Symetra of such risk assessment, Root Cause Analysis and action plan; (ii)
remediate the effects of such breach or potential breach of security as soon as practicable, or
cooperate with Symetra’s remediation activities if ACS is not responsible for the source of the
breach or potential breach; and (iii) provide Symetra with reasonable assurances that such breach
or potential breach shall not recur.
13.1.5 Disposition of Media. If ACS removes from service any media on which Symetra Data was
stored, ACS permanently shall destroy or erase such media. Under no circumstances shall ACS use or
re-use media on which Symetra Data has been stored to store data of any other ACS customer or to
deliver data to a Third Party, including another ACS customer, unless such media has been securely
erased in accordance with Symetra’s policies and procedures.
13.1.6 Information Access. Prior to performing any Services, ACS Personnel who will have
access to Symetra Data and/or systems shall execute the Parties’ agreements and forms concerning
access protection and data/software security consistent with the terms and conditions of this
Agreement. ACS Personnel shall comply with all policies and procedures of Symetra and its Affiliates
regarding data access, privacy and security, including those prohibiting or restricting remote
access to Symetra systems and data. Symetra shall authorize, and ACS shall issue, any necessary
information-access mechanisms, including access IDs and passwords, and ACS agrees that the same
shall be used only by the ACS Personnel to whom they are issued. ACS shall provide to such ACS
Personnel only such level of access as is minimally necessary to perform the tasks
and functions for which such ACS Personnel are responsible. Promptly following Symetra’s
request (but in the absence of any request from Symetra, at least quarterly), ACS shall provide
Symetra with an updated list of those ACS Personnel having access to Symetra’s and/or its
Affiliate’s systems, software, and data, and the level of such access. Computer data and software,
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including Symetra Data, provided by Symetra or accessed (or accessible) by ACS Personnel,
shall be used by such Personnel only in connection with the obligations provided hereunder, and
shall not be commercially exploited by ACS or its Subcontractors in any manner whatsoever. Without
limiting the terms of Section 9.6, failure of ACS Personnel to comply with the provisions of this
Article 13 may result in Symetra restricting offending Personnel from access to Symetra computer
systems or Symetra Data. ACS shall maintain and ensure the confidentiality and security of Symetra
Data.
13.1.7 Background Checks. In accordance with the further terms of this Section: (a) ACS shall
conduct, or shall cause to be conducted, the checks and screens described in Attachment S
respecting ACS Personnel who are assigned to perform Services, and ACS shall not assign a Person to
perform Services if the required checks and screens have not been performed in respect of such
Person; (b) ACS shall review the results of such checks and screens to verify that each Person
meets ACS’ standards, and ACS shall not assign a Person to perform Services if the results of any
such checks and screens demonstrate that any such Person does not meet ACS’ standards; and (c) if
and to the extent requested by Symetra, ACS shall present the results of the checks and screens to
Symetra for its review (and ACS shall obtain all releases, waivers or permissions required for the
release of such information to Symetra), or ACS shall certify to Symetra in writing on an annual
basis its compliance with the terms of this Section. If and to the extent requested by Symetra, ACS
shall conduct or shall cause to be conducted any additional Personnel-related checks or screens
that Symetra deems to be reasonably necessary. Symetra shall reimburse ACS for the reasonable
out-of-pocket costs (without mark-up) incurred by ACS in connection with performance of such
additional checks and/or screens.
13.1.8 Scope of Security Services. For the avoidance of doubt, the Services include ACS’
performance of the security-related duties and responsibilities set forth in Schedule 6.
13.2 Confidential Information.
13.2.1 Non-Disclosure.
(a) All Confidential Information disclosed by the Disclosing Party to the Receiving
Party shall be deemed the sole property of the Disclosing Party and/or its Affiliates and
shall be used solely by the Receiving Party and its Personnel for purposes of performing
the Receiving Party’s obligations and/or exercising the Receiving Party’s rights under
this Agreement, and, except as permitted under Sections 13.2.3 and 13.3, shall not be
published, transmitted, released or disclosed by the Receiving Party or its Personnel to
any other Person without the prior written consent of the Disclosing Party, which consent
shall not be unreasonably withheld.
(b) The Receiving Party shall implement and maintain appropriate policies and
procedures to safeguard the confidentiality of the Disclosing Party’s Confidential Information in accordance with subsection (a) above. The Receiving Party shall require as a
condition of any subcontract that the Subcontractor expressly acknowledge and agree to be
bound by confidentiality requirements that are no less restrictive than the requirements to
which the Receiving Party is bound under this Agreement.
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13.2.2 Disclosure Requests. Except to the extent Confidential Information is permitted to be
disclosed pursuant to Sections 13.2.3 or 13.3, any and all requests, from whatever source, for
copies of, access to, or disclosure of the Disclosing Party’s Confidential Information shall be
promptly submitted to the Disclosing Party for disposition.
13.2.3 Permitted Disclosures. The Disclosing Party shall require each of its contractors
(including Subcontractors) and agents providing Services hereunder or otherwise having access, in
whatever form or function, to the Disclosing Party’s Confidential Information, to execute, prior to
any such activity or access, a confidentiality agreement, the terms of which shall be no less
stringent than the confidentiality requirements to which the Receiving Party is bound under this
Agreement and under which such contractors (including Subcontractors) and agents agree to protect
and maintain as confidential all of the Disclosing Party’s Confidential Information (including,
without limitation, following any termination of the Disclosing Party’s relationship with any such
contractor (including Subcontractors) and/or agents). The Receiving Party may disclose the
Disclosing Party’s Confidential Information only to those of its Personnel who have a need to know
the Disclosing Party’s Confidential Information in order to perform their duties and/or exercise
their rights under this Agreement, as determined by an appropriate official of the Disclosing
Party, and only to the extent minimally necessary. Regardless of the form of any agreement
executed with Receiving Party’s contractors (including Subcontractors) and agents, ACS shall retain
liability for all breaches of this Agreement and for the acts or omissions of its Personnel,
including the unauthorized use or disclosure of the Disclosing Party’s Confidential Information, by
its Personnel. Notwithstanding any contrary terms that may be contained herein, the Receiving Party
shall have the right to disclose the Disclosing Party’s Confidential Information to the Receiving
Party’s accountants, attorneys, financial advisors, banks and other financing sources and other
similar advisors who have a need to know such Confidential Information, and Symetra shall have the
right to disclose ACS’ Confidential Information to a Replacement Provider to the extent strictly
necessary.
13.3 Legally Required Disclosures. The Receiving Party may disclose the Confidential Information of
the Disclosing Party to the extent disclosure is based on the good faith written opinion of the
Receiving Party’s legal counsel that disclosure is required by law or by order of a court or
governmental agency or in order to comply with applicable Securities and Exchange Commission
(“SEC”) requirements; provided, however, that the Receiving Party shall give advance notice of such
requested disclosure and legal opinion to the Disclosing Party prior to any such disclosure (except
in the case of SEC-required disclosures or when a judicial or other binding governmental order or
decree or binding written instruction of a governmental regulator may prevent such notice) and
shall use all commercially reasonable efforts to obtain a protective order or otherwise protect the
confidentiality of the Disclosing Party’s Confidential Information. Notwithstanding the foregoing,
the Disclosing Party reserves the right to obtain a protective order or otherwise protect the
confidentiality of such Confidential Information. For purposes of this Section, the Office of
General Counsel of each Party may act as that Party’s legal counsel.
13.4 Notification and Mitigation. In the event of any impermissible disclosure, loss or destruction
of Confidential Information, the Receiving Party shall immediately notify the Disclosing
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Party and take all reasonable steps to mitigate any potential harm or further disclosure, loss
or destruction of such Confidential Information.
13.5 Return of Confidential Information. Subject to the further terms of this Section, on or before
the Termination Date, and at any other time upon written request by the Disclosing Party, the
Receiving Party promptly shall return to the Disclosing Party all Confidential Information (and all
copies thereof) of the Disclosing Party then in its possession or control, in whatever form, or, in
the case of a written request by the Disclosing Party, the Confidential Information specified in
such request as then in the Receiving Party’s possession or control, in whatever form. In addition,
unless the Disclosing Party otherwise consents in writing, the Receiving Party also shall deliver
to the Disclosing Party or, if requested by the Disclosing Party, shall delete or destroy, any
copies, duplicates, summaries, abstracts or other representations of any such Confidential
Information or any part thereof, in whatever form, then in the possession or control of the
Receiving Party. Notwithstanding the foregoing: (a) ACS may retain one (1) copy of documentation
and data, excluding Symetra Data, for archival purposes or warranty support; provided, however,
that any subsequent disclosure of such archived data shall comply with this Article 13; and
(b) Symetra may retain ACS’ Confidential Information to the extent required by law or regulation,
to the extent otherwise permitted under this Agreement and for legal archival purposes.
13.6 Injunctive Relief. If the Receiving Party or anyone acting on its behalf or operating under
its control publishes, transmits, releases, discloses or uses any Confidential Information of the
Disclosing Party in violation of this Article 13, or if the Disclosing Party anticipates that the
Receiving Party may violate or continue to violate any restriction set forth in this Article 13,
then the Disclosing Party shall have the right to have the provisions of this Article 13
specifically enforced by any court having equity jurisdiction, without being required to post bond
or other security and without having to prove the inadequacy of available remedies at law, it being
acknowledged and agreed that any such violation shall cause irreparable injury to the Disclosing
Party and that monetary damages shall not provide an adequate remedy.
ARTICLE 14
LEGAL COMPLIANCE
LEGAL COMPLIANCE
14.1 Compliance with All Laws and Regulations. At its own cost and expense, ACS shall perform its
obligations hereunder in compliance with all laws and regulations throughout the world that are
applicable to it as an operator of its business and/or in connection with performance of its
obligations hereunder, including, without limitation, all laws and regulations relating to the
collection, dissemination, transfer and use of data, specifically including, without limitation,
the privacy and security of confidential, personal, sensitive or other protected data. ACS
acknowledges and agrees that it may be required to modify the manner in which it provides the
Services to Symetra in order to be compliant with policies and procedures developed by Symetra that
are designed to assure compliance with HIPAA, the Personal Information Statutes, GLB and all other
laws and regulations that are applicable to Symetra as an operator of its business (“Symetra
Laws”). Without limiting the generality of the foregoing, such policies and procedures may require
ACS to cause its Personnel with access to the Symetra Data to execute confidentiality and
non-disclosure agreements. Any such change required under this Section 14.1 shall be effected
through the Change Management Procedures, and Symetra shall be responsible for any
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additional costs or expense resulting from such change to the extent relating to Symetra Laws,
provided that ACS use all commercially reasonable efforts to mitigate any such additional costs and
expenses (including by spreading the cost thereof in equal portions among all ACS customers
affected by the change). No provision of this Agreement, including any In-Scope Service Request,
shall have any force or effect if it would cause a violation of any law or regulation, or would
require any consent or approval to prevent any such violation.
14.2 ACS Permits, Licenses and Assistance. ACS shall obtain and maintain, and shall cause its
Subcontractors to obtain and maintain, at no cost to Symetra, all approvals, permissions, permits,
licenses, and other forms of documentation required in order to comply with all foreign or domestic
statutes, ordinances, and regulations or other laws that may be or become applicable to performance
of Services hereunder. Symetra reserves the right to reasonably request and review all such
applications, permits, and licenses prior to the commencement of any Services hereunder. If
requested, Symetra shall cooperate with ACS, at ACS’ cost and expense, to obtain any such
approvals, permits and licenses. Similarly, and without additional charge or fee, ACS shall provide
relevant assistance to Symetra in its attempt to fully comply with any domestic or foreign laws
concerning data protection, including any obligation to certify or respond to any data protection
authority regarding such matters.
14.3 Hazardous Materials. In providing the Services, ACS shall be responsible for compliance with
all Environmental Laws and all other laws, rules, regulations, and requirements regarding Hazardous
Materials, health and safety, notices and training. ACS shall not store any Hazardous Materials at
any Symetra Site. ACS agrees to take, at its expense, all actions necessary to protect Third
Parties including, without limitation, Symetra Personnel, from any exposure to Hazardous Materials
generated or utilized in its performance under this Agreement. ACS agrees to report to the
appropriate governmental agencies all discharges, releases, and spills of Hazardous Materials that
are required to be reported by any Environmental Law and to immediately notify Symetra of same.
ACS shall not be liable to Symetra for Symetra’s failure to comply with, or violation of, any
Environmental Law.
14.4 HIPAA.
14.4.1 General. In order to address certain requirements that are now or will become
applicable to Symetra and/or one (1) or more of its Affiliates pursuant to regulations issued
pursuant to the Health Insurance Portability and Accountability Act of 1996 (as the same may have
been and/or may be amended from time-to-time, “HIPAA”), ACS shall comply with the requirements set
forth in Attachment K and shall, if and as requested by Symetra, execute with any such Affiliate a
separate agreement that contains terms and conditions that are substantially the same as those set
forth in Attachment K. Notwithstanding anything contained herein to the contrary, ACS agrees that
Attachment K (and any separate agreements that may be entered into by ACS and any Symetra
Affiliate) shall be modified appropriately if Symetra determines that such modifications
are necessary for Symetra and/or its Affiliates to comply with any and all modifications to
HIPAA and/or its implementing regulations.
14.4.2 Security Requirements. ACS acknowledges that certain Security and Electronic Signature
Standards have been issued by the Secretary (as the same may have been and/or may
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be modified from time-to-time, the “Security Standards”) and that such Security Standards will
affect the manner in which ACS provides the Services to Symetra hereunder. Having acknowledged the
foregoing, ACS agrees that it will cooperatively work with Symetra and, as part of the Services,
take all actions that may be necessary to ensure Symetra’s and/or it Affiliates’ ability to comply
with the Security Standards. ACS agrees that this provision shall equally apply with any other
security or privacy standards as may be promulgated under domestic or foreign law concerning such
matters.
14.5 Personal Information Statutes. ACS acknowledges that Symetra Confidential Information
includes personal information pertaining to residents of many different states and that most states
(including the state of Washington, at Wash. Rev. Code §19.255.010) have adopted statutes (the
“Personal Information Statutes”) aimed at protecting individuals whose personal information is
collected and/or maintained by entities such as Symetra. Having acknowledged the foregoing: (a) ACS
shall ensure that the system and/or the network complies with the requirements of all applicable
Personal Information Statutes (including any similar federal statutes that may be enacted); and (b)
in the event of any unauthorized disclosure of or access to personal information, ACS shall:
(i) promptly report such unauthorized disclosure or access to Symetra;
(ii) mitigate,
to the extent practicable, any harmful effect of such disclosure or access that is known to
ACS; and
(iii) cooperate with Symetra in providing any notices regarding impermissible disclosures
caused by such disclosure or access that Symetra deems appropriate. To the extent such unauthorized
disclosure or access is attributable to a breach by ACS of its obligations under the Agreement with
respect to personal information, ACS shall bear: (A) the costs incurred by ACS to comply with its
legal obligations relating to such breach; and (B) in addition to any other damages for which ACS
may be liable, the costs incurred by Symetra and/or its Affiliates in complying with its or their
legal obligations relating to such breach. Nothing contained herein shall be deemed to release ACS
from its indemnification obligations as set forth in Section 15.1.
14.6 Data Protection. The terms
of this Section shall be applicable in European Union countries where this Agreement may be
performed, and shall be “localized”, as necessary, to address local requirements and
considerations.
(a) General Compliance. ACS shall during the Term comply with all applicable laws,
regulations, regulatory requirements and codes of practice in connection with all
processing of personal data by ACS pursuant to its obligations under this Agreement,
including, without limitation, by complying with all the provisions of the applicable
country’s data protection act and its amendments if any (the “Act”) and any regulations or
instruments thereunder, and of Directive 95/46/EC of the European Parliament and of the
Council on the Protection of Individuals with Regard to the Processing of Personal Data and
on the Free Movement of Such Data and any relevant recommendation issued by Article 29
working group and/or the data protection authority in the applicable country (together
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with the Act, the “Data Protection Laws”), and shall not do, or cause or permit to be done,
anything which may cause or otherwise result in a breach by Symetra of the same. ACS will oblige
its Personnel to comply with applicable Data Protection Laws and to undertake in writing only to
collect, process or use any personal data received from Symetra for purposes of providing the
Services and not to make personal data received from Symetra available to any Third Parties.
(b) Security. ACS warrants and undertakes that, as part of the Services provided to Symetra,
it shall take, implement and maintain all such technical and organizational security procedures and
measures necessary or appropriate to preserve the security and confidentiality of personal data
processed by it and protect such personal data against unauthorized or unlawful disclosure, access
or processing, accidental loss, destruction or damage, including any technical and organizational
security procedures and measures as may be required or directed by Symetra from time to time.
Having regard to the state of the art and the cost of their implementation, ACS shall ensure that
such measures will provide a level of security appropriate to the risks represented by the Services
to the processing and in consideration of the nature of the data to be protected. In addition, and
without limiting the foregoing, ACS agrees, at Symetra’s request, to provide relevant assistance to
Symetra to devise appropriate technical and organization measures. By executing this Agreement,
Symetra appoints ACS as a data processor of Symetra Data. As a processor of such data, ACS will
process Symetra Data as specified in this Agreement. ACS may perform such processing as it
reasonably considers necessary or appropriate to perform the Services. Upon expiration or
termination of this Agreement and, if necessary, Symetra will give the data protection authority
prompt notice of the termination of the appointment of ACS as Symetra’s data processor.
(c) Trans-border Data Flows. ACS will not transfer any Symetra Data across a country border
unless ACS reasonably considers such transfer necessary for ACS’ performance of the Services and
obtains Symetra’s prior written consent.
(d) ACS as a Data Processor. ACS understands and acknowledges that, to the extent that
performance of its obligations hereunder involves or necessitates the processing of personal data,
it shall act only on instructions and directions from Symetra. ACS shall comply promptly with all
such instructions and directions received by ACS from Symetra from time to time. ACS undertakes to
keep the Symetra Data confidential and not to disclose personal data to any Third Party in any
circumstances other than at Symetra’s specific written request or in compliance with legal
obligation. If ACS subcontracts any of its obligations under this Agreement, it shall ensure
contractually that the provisions agreed hereunder also apply towards the subcontractor before any
Symetra Data is transmitted to the subcontractor. ACS undertakes to monitor its subcontractors’
compliance with such provisions as often as it deems necessary.
(e) Transfer Outside of the European Union or Outside of a Country Considered as Providing an
Adequate Level of Protection Pursuant to Article 25 of the EU Directive 95/46 of 24 October 1995.
As part of the Services provided to Symetra under this Agreement, ACS undertakes to transfer
Symetra’s personal data to its Affiliates,
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which may be located in countries considered as not providing an adequate level of
protection only if necessary for the performance of the Services. With respect to
trans-border data flows mentioned under Section 14.6(c) above, ACS also undertakes to
execute, as part of the Services provided to Symetra, any documents, including any data
transfer agreement, that may be required for Symetra to comply with the Data Protection
Laws.
(f) Data Subject Right of Access and Rectification. If Symetra is required to provide
information to a data subject regarding that individual’s personal data, ACS will
reasonably cooperate with Symetra in providing such information to the full extent
necessary to comply with Data Protection Laws, and where a request by a data subject is
made directly to ACS, it shall as soon as reasonably practicable notify Symetra upon
receipt of a request (whether oral or in writing) from such an individual providing
sufficient details and information as are required by Symetra to comply with its
obligations under the Data Protection Laws. If further to this request the personal data
must be rectified, ACS undertakes to amend the personal data as instructed by Symetra.
ARTICLE 15
INDEMNIFICATION
INDEMNIFICATION
15.1 By ACS.
15.1.1 Intellectual Property. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay all settlements, judgments, awards, fines, penalties,
interest, liabilities, losses, costs, damages and expenses, including attorneys’ fees and
disbursements and court costs (collectively, “Losses”), sustained or incurred by any of the Symetra
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third Party
against any of them for actual or alleged infringement of any patent, trademark, copyright or other
proprietary right, including misappropriation of trade secrets, arising out of or relating to
technology (excluding the Category 6 Software) and/or methods or processes used by ACS to provide
the Services (an “Infringement Claim”). If Symetra’s right to use any such technology or enjoy
continued use of any method or process is enjoined or appears likely to be enjoined, at its sole
cost and expense, ACS shall either procure a license to enable Symetra to continue such use or
replace or modify the technology, method or process so that it no longer is subject to any such
claim, suit or proceeding while maintaining equivalent or better functionality and performance
capabilities in a form acceptable to Symetra.
15.1.2 Personal Injury, Property and Other Damage. ACS shall indemnify, defend, and hold
harmless the Symetra Indemnitees from and against, and shall pay any and all Losses sustained or
incurred by any of the Symetra Indemnitees, based upon or relating to any claim, suit or proceeding
brought by any Third Party, ACS employee or Symetra employee against any of the Symetra Indemnitees
for actual or alleged bodily injury or death, damage to tangible personal or real property
including computer data, data loss or any other damage, notwithstanding the form in which any such
action is
brought (e.g., contract, tort or otherwise), to the extent such injuries or damages arise
directly or indirectly from acts, errors or omissions that constitute negligence, willful
misconduct or violations of law, by ACS Personnel.
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15.1.3 Third-Party Contracts. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees for: (a) actual or alleged breach by ACS of any
agreement with any Third Party; and (b) actual or alleged breach by Symetra of any agreement with
any Third Party, to the extent the claim, suit or proceeding arises out of, relates to or is a
result of ACS’: (i) failure to fulfill its obligations under this Agreement; and/or (ii) breach of
any term or condition of this Agreement.
15.1.4 ACS Employees. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees
from and against, and shall pay any and all Losses sustained or incurred by any of the Symetra
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any ACS employee
against any of the Symetra Indemnitees based upon any act by ACS Personnel on or after the Original
Effective Date (or in connection with services provided by ACS prior to the Original Effective
Date) including, without limitation, any claim relating to the non-hire of employees by ACS, claims
for wages, benefits, discrimination or harassment of any kind, wrongful termination and/or denial
of severance or termination payments upon leaving ACS’ employ. In connection therewith, ACS shall
retain for an appropriate length of time in light of applicable statutes of limitation and make
available to Symetra upon request any and all employment records relating to any such claim, suit
or proceeding.
15.1.5 Hazardous Material. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of: (a) ACS’ failure to comply with any
applicable Environmental Laws; or (b) the presence of any Hazardous Material upon, above or beneath
ACS’ facilities or locations.
15.1.6 Information Disclosure. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of any failure by ACS Personnel to comply
with the obligations set forth in this Agreement relating to Symetra Confidential Information or
the protection of the security or privacy of data.
15.1.7 Security Breaches. ACS shall indemnify, defend and hold harmless the Symetra
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third
Party against any of the Symetra Indemnitees as a result of any failure by ACS Personnel to comply
with the security obligations set forth in this Agreement relating to protection against fraudulent
or other inappropriate or unauthorized use of or access to the systems and/or networks described
herein.
15.1.8 Non-Performance. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees
from and against, and shall pay any and all Losses sustained or incurred by any of
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the Symetra Indemnitees, based upon or relating to any claim, suit or proceeding brought by any
Third Party against any of the Symetra Indemnitees as a result of ACS’ breach or default of any
term of this Agreement.
15.1.9 Taxes. ACS shall indemnify, defend and hold harmless the Symetra Indemnitees from and
against, and shall pay any and all Losses sustained or incurred by any of the Symetra Indemnitees,
based upon or relating to any claim, suit or proceeding brought by any Third Party against any of
the Symetra Indemnitees as a result of ACS’ failure to pay applicable taxes including, without
limitation, payroll and other employment-related taxes.
15.2 By Symetra.
15.2.1 Intellectual Property. Symetra shall indemnify, defend and hold harmless the ACS
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by any of the
ACS Indemnitees, arising out of any claim, suit or proceeding brought by any Third Party against
any of them for actual or alleged infringement of any patent, trademark, copyright or similar
proprietary right, including misappropriation of trade secrets, arising out of or relating to the
Category 6 Software. If ACS’ right to use such software is enjoined, Symetra may, in its reasonable
discretion and at Symetra’s sole expense, either procure a license to enable ACS to continue use of
such software or develop or obtain a non-infringing replacement. Symetra shall have no obligation
with respect to any claim or action to the extent it is based solely upon: (a) modification of the
software by ACS or any of its Affiliates or Subcontractors; or (b) ACS’ combination, operation or
use of such software with other apparatus, data or programs; provided, however, that this sentence
and therefore this exception shall not be applicable to any such combination, modification,
operation or use required or specified in writing by Symetra.
15.2.2 Managed and Assigned Contracts. Symetra shall indemnify, defend, and hold harmless the
ACS Indemnitees from and against, and shall pay any and all Losses sustained or incurred by the ACS
Indemnitees, based upon or relating to any claim, suit or proceeding brought by any Third Party
against any of the ACS Indemnitees as a result of an actual or alleged breach by Symetra of: (a)
any Managed Contract (to the extent not caused by ACS); or (b) any Assigned Contract (to the extent
not caused by ACS) occurring prior to the date the Assigned Contract was assigned to ACS.
15.2.3 Hazardous Materials. Symetra shall indemnify, defend, and hold harmless the ACS
Indemnitees from and against, and shall pay any and all Losses sustained or incurred by the ACS
Indemnitees upon or relating to any claim, suit or proceeding brought by any Third Party against
any of the ACS Indemnitees as a result of: (a) Symetra’s failure to comply in all material respects
with any applicable Environmental Laws; or (b) the presence of any Hazardous Material upon, above or
beneath Symetra’s facilities or locations, provided such Hazardous Material was not introduced to
such facilities or locations by ACS or any of its Subcontractors or released into the environment
by ACS or any of its Subcontractors.
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15.3 Indemnification Procedures.
15.3.1 General. If any legal action governed by this Article 15 is commenced against an
Indemnified Party, such Indemnified Party shall give written notice thereof to the Indemnifying
Party promptly after such legal action is commenced; provided, however, that failure to give prompt
notice shall not reduce the Indemnifying Party’s obligations under this Article 15, except to the
extent the Indemnifying Party is prejudiced thereby. After such notice, if the Indemnifying Party
acknowledges in writing to the Indemnified Party that the right of indemnification under this
Agreement applies with respect to such claim, then the Indemnifying Party shall be entitled, if it
so elects in a written notice delivered to the Indemnified Party not fewer than ten (10) Business
Days prior to the date on which a response to such claim is due, to take control of the defense and
investigation of such claim and to employ and engage attorneys of its choice, that are reasonably
satisfactory to the Indemnified Party, to handle and defend same, at the Indemnifying Party’s
expense. The Indemnified Party shall cooperate in all reasonable respects with the Indemnifying
Party and its attorneys, at the Indemnifying Party’s expense, in the investigation, trial, and
defense of such claim and any appeal arising therefrom; provided, however, that the Indemnified
Party may participate, at its own expense, through its attorneys or otherwise, in such
investigation, trial, and defense of such claim and any appeal arising therefrom. If a court of
competent jurisdiction later determines, without right of further appeal, that a claim, suit or
proceeding for which the Indemnifying Party assumed defense was not eligible for indemnification
under this Article 15, within thirty (30) calendar days following such determination, the
Indemnified Party shall reimburse the Indemnifying Party in full for all judgments, settlements,
costs and expenses (including attorneys’ fees) incurred in connection with such claim, suit or
proceeding.
15.3.2 Settlement of Claims. No settlement of a claim that involves a remedy other than the
payment of money by the Indemnifying Party along with standard settlement terms, specifically
including a dismissal of all claims with prejudice as well as a non-admission of liability or other
wrongdoing, shall be entered into by the Indemnifying Party without the prior written consent of
the Indemnified Party, which consent may be withheld in the Indemnified Party’s sole discretion. In
no event shall an adverse judgment be entered against the Indemnified Party as part of a settlement
without its express written consent.
15.3.3 Defense Declined. If the Indemnifying Party declines to assume defense of a claim as
provided in this Section: (a) the Indemnified Party may assume such defense and, if such defense is
assumed, unless the Parties otherwise agree in writing, the Indemnifying Party thereafter shall be
barred from assuming such defense at a later time; and (b) if it is later determined by a court of
competent jurisdiction, without right of further appeal, that such claim was eligible for
indemnification by the Indemnifying Party under this Article 15, within thirty (30) calendar days
following such determination, the Indemnifying Party shall reimburse the Indemnified Party in full
for all settlements, judgments, costs and expenses (including attorneys’ fees) incurred by the
Indemnified Party in connection with such claim.
15.3.4 Defense Accepted. Notwithstanding anything contained herein to the contrary, if the
Indemnifying Party accepts defense of a claim as provided in this Section, the Indemnified Party
shall have the right to engage independent counsel to monitor and participate in the defense
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of the matter as such counsel or the Indemnified Party deems fit to protect its interests. The
Indemnifying Party and its counsel must reasonably cooperate with the Indemnified Party’s counsel
to enable such counsel to adequately represent the interests of the Indemnified Party.
ARTICLE 16
INSURANCE
INSURANCE
16.1 Required Insurance Coverages. During the Term and for such other periods as may be required
herein, at its sole expense, ACS shall provide and maintain insurance consistent with acceptable
and prudent business practices including, at a minimum, the types of insurance and the amounts
described in Attachment N. The fact that ACS has obtained the insurance required in this Article 16
shall in no manner lessen nor otherwise affect ACS’ other obligations or liabilities set forth in
this Agreement including, without limitation, its obligations under Article 15. If ACS retains any
Subcontractors, ACS shall require all such Subcontractors to carry appropriate coverages and
appropriate policy limits for the scope and type of work to be performed by the applicable
Subcontractor.
16.2 General Provisions.
16.2.1 Evidence of Insurance. On or before the Restatement Date and thereafter promptly
following Symetra’s request, ACS shall deliver to Symetra certificates of insurance evidencing the
insurance required hereunder, together with appropriate separate endorsements. In addition, ACS
promptly shall furnish to Symetra upon request copies of relevant policies for Symetra’s review in
connection with a claim or potential claim thereunder.
16.2.2 Claims-Made Coverage. If any coverage is written on a “claims-made” basis, the
certificate of insurance shall clearly so state. In addition to the coverage requirements specified
above, ACS will make all commercially reasonable efforts with respect to any such policies to
provide that:
(a) the policy’s retroactive date shall coincide with or precede ACS’ commencement of
performance of Services (including subsequent policies purchased as renewals or
replacements);
(b) similar insurance is maintained during the required extended period of coverage
following expiration of the Agreement for a minimum of two (2) years;
(c) if insurance is terminated for any reason, ACS shall purchase a replacement
claims-made policy with the same or an earlier retroactive date or shall purchase an
extended reporting provision to report claims arising in connection with this Agreement for
a minimum of two (2) years following termination or completion of the Services; and
(d) all claims-made policies shall allow the reporting of circumstances or incidents
that might give rise to future claims.
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16.2.3 Notice of Cancellation or Change of Coverage. All certificates of insurance provided
by ACS must evidence that the insurance ACS will give Symetra forty-five (45) calendar days’
written notice in advance of any cancellation, lapse, reduction or other adverse change in respect
of such insurance.
16.2.4 Qualifying Insurers. All policies of insurance required hereby shall be issued by
companies that have been approved to do business in the State of Washington, unless prior written
approval is obtained from Symetra’s risk manager. All providers of insurance shall have an AM Best
rating of A-and Financial Size Category VI or better.
16.2.5 Waiver of Subrogation. All policies of insurance required hereby shall include a waiver
of subrogation in favor of Symetra and its Affiliates, a copy of which shall be provided to Symetra
upon request. ACS does hereby exercise its waiver of subrogation in favor of Symetra and its
Affiliates for any insurance proceeds payable under any policies of insurance required hereby.
ARTICLE 17
PROBLEM RESOLUTION
PROBLEM RESOLUTION
17.1 Problem Resolution Process.
17.1.1 Administrative-Level Performance Review. If a Problem arises between the Parties, the
Symetra Project Executive and the ACS Project Executive shall meet and attempt to resolve the
Problem. Written minutes of such meetings shall be kept. If the Parties are unable to resolve the
Problem within ten (10) calendar days after the initial request for a meeting, then the Parties
shall seek to resolve the Problem through the IT Outsourcing Committee Performance Review as
provided in Section 17.1.2.
17.1.2 IT Outsourcing Committee Performance Review. Upon receipt of a written Problem
referral from the Parties’ representatives as provided in Section 17.1.1, the IT Outsourcing
Committee shall meet within five (5) Business Days thereafter in an effort to resolve the Problem.
If the IT Outsourcing Committee is unable to resolve the Problem within ten (10) calendar days
after the Problem was referred to it or fifteen (15) calendar days have passed since the Problem
resolution process was begun, then the IT Outsourcing Committee shall forward the written Problem
referral to the Parties’ executives as provided in Section 17.1.3 along with a statement of any
actions taken or recommendation made by the respective members of the IT Outsourcing Committee.
17.1.3 Executive-Level Performance Review. For Problems that are not resolved as described in
Section 17.1.2, negotiations shall be conducted by the Chief Information Officer or higher-level
officer of Symetra and the Western Region Vice President or higher-level officer of ACS. If such
representatives are unable to resolve the Problem within five (5) Business Days after the Parties
have commenced negotiations, or fifteen (15) calendar days have passed since the initial request
for negotiations at this level, then the Parties shall be entitled to discontinue negotiations, to
seek to resolve the Problem through mediation as hereinafter provided or, if the
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Parties do not agree to submit the Problem to mediation, to seek any and all rights and remedies
that may be available to them as provided in this Agreement.
17.1.4 Voluntary, Non-Binding Mediation. If executive-level performance review is not
successful in resolving the Problem, the Parties may, but shall not be obligated to, mutually agree
in writing to submit the Problem to non-binding mediation. Mediation must occur within five (5)
Business Days after the Parties agree to submit the Problem to mediation. The Parties mutually
shall select an independent mediator experienced in IT systems, and each shall designate a
representative(s) to meet with the mediator in good faith in an effort to resolve the Problem. The
specific format for the mediation shall be left to the discretion of the mediator and the
designated Party representatives and may include the preparation of agreed-upon statements of fact
or written statements of position furnished to the other Party.
17.2 Arbitration. At Symetra’s sole and absolute discretion and election, a dispute that arises
from or relates to this Agreement may be submitted for resolution to binding arbitration, and if
Symetra makes such an election, such dispute shall be decided exclusively by binding arbitration in
King County in the State of Washington, U.S.A., under the Commercial Arbitration Rules of the
American Arbitration Association (the “Rules”), before a sole arbitrator, who shall be a retired or
former judge or attorney with at least twenty (20) years of experience and mutually acceptable to
the Parties. Each Party will bear one half of the arbitrator’s fees and other administrative fees
of the arbitration; provided, however, that the arbitrator may award recovery of such fees to the
party whom the arbitrator reasonably believes is the prevailing party, if the arbitrator reasonably
believes that an award of such fees is appropriate. The Parties agree that the arbitrator’s award
shall be final, and may be filed with and enforced as a final judgment by any court of competent
jurisdiction. The arbitrator shall have no power to: (a) award damages (including any attorney’s
fees) in excess of the amount or other than the types allowed by Article 11; or (b) alter any of
the provisions of this Agreement. The Parties consent and agree to the jurisdiction of the
tribunals mentioned in this Section, and waive any and all objections to such forums, including but
not limited to objections based on improper venue or inconvenient forum.
17.3 Continued Performance; No Tolling of Cure Periods. The Parties agree to continue performing
their obligations under this Agreement while the Problem is being resolved as provided in this
Article 17, unless and until the Problem is resolved or until this Agreement is terminated. The
time frame for a Party to cure any breach of the terms of this Agreement shall not be tolled by the
pendency of any Problem resolution procedures.
17.4 De Minimis Problems. Notwithstanding anything to the contrary in this Article 17 or elsewhere
in this Agreement, if: (a) Symetra requests services, products and/or resources from ACS and the
Parties disagree as to whether any such request is within the scope of the Services; and (b) the
financial impact on ACS of satisfying such request is less than [***], then the disagreement shall not be deemed a Problem, but absent mutual agreement of the
Parties through the IT Outsourcing
Committee, shall be deemed resolved in Symetra’s favor. The maximum financial impact on ACS
pursuant to this Section shall not exceed [***] in the aggregate
during any Contract Year.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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17.5 Equitable Relief. Notwithstanding anything contained in this Agreement to the contrary, the
Parties shall be entitled to seek injunctive or other equitable relief whenever the facts or
circumstances would permit a Party to seek equitable relief in a court of competent jurisdiction.
ARTICLE 18
USE OF SUBCONTRACTORS
USE OF SUBCONTRACTORS
18.1 Approval; Key Subcontractors. Except as hereinafter provided in this Section, ACS shall not
perform or provide the Services through Subcontractors, including providers of hardware and
software, without the prior written consent of the Symetra Project Executive as to the selection of
the Subcontractor, which consent may be withheld by Symetra in its sole discretion. Any such
consent, or ACS’ subcontracting to the wholly owned subsidiaries of Affiliated Computer Services,
Inc. (which shall not require Symetra’s prior consent) shall be contingent on ACS’ compliance with
the terms of Section 7.4.4 (when applicable) and Section 13.2.3 before the Subcontractor (including
any wholly owned subsidiary) begins providing any Services to ACS or Symetra. Symetra consents to
the Subcontractors identified in Attachment O, provided that ACS complies with the terms of
Section 7.4.4 (when applicable) and Section 13.2.3 before the Subcontractor begins providing any
Services to ACS or Symetra. ACS shall ensure that each Subcontractor has obtained and maintains all
licenses required in connection with the Services for which such Subcontractor is responsible. ACS
agrees that it shall continue throughout the Term to retain the Subcontractors identified as “Key
Subcontractors” in Attachment O and that such Persons shall continue to provide the Services
initially provided, unless ACS has obtained Symetra’s prior written consent to any changes, which
consent may be withheld in Symetra’s sole discretion.
18.2 Subcontractor Agreements. ACS will provide to Symetra copies of all agreements between ACS and
its Subcontractors related to the performance of this Agreement within thirty (30) calendar days
after such contracts are executed by ACS and its Subcontractors. Such subcontracts will contain
materially the same terms and conditions as this Agreement, to the extent such terms and conditions
are relevant to the Services to be provided by the Subcontractor (including, without limitation, a
restriction on the subcontractor’s right to further subcontract its obligations without Symetra’s
prior written consent), and shall identify Symetra as a direct and intended third-party beneficiary
thereof. ACS represents and warrants that the copies of Subcontractor agreements required to be
provided to Symetra hereunder will be true and complete copies thereof.
18.3 Liability and Replacement. In no event shall ACS be relieved of its obligations under this
Agreement as a result of its use of any Subcontractors. ACS shall supervise the activities and
performance of each Subcontractor and shall be jointly and severally liable with each such
Subcontractor for any act or failure to act by such Subcontractor. If Symetra determines that the
performance or conduct of any Subcontractor is unsatisfactory, Symetra may notify ACS of its
determination in writing, indicating the reasons therefor, in which event ACS promptly shall take
all necessary actions to remedy
the performance or conduct of such Subcontractor or, subject to the terms of Section 18.1, replace
such Subcontractor by another Third Party or by ACS Personnel.
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18.4 Direct Agreements. Upon expiration or termination of the Term for any reason, Symetra shall
have the right to enter into direct agreements with any Subcontractors. ACS represents, warrants,
and covenants to Symetra that its arrangements with such Subcontractors shall not prohibit or
restrict such Subcontractors from entering into direct agreements with Symetra.
ARTICLE 19
MISCELLANEOUS
MISCELLANEOUS
19.1 Defined Terms. Capitalized terms used in this Agreement (including in any Schedules,
Attachments, Exhibits, Addenda, Appendices and other documents attached to this Agreement), shall
have the meanings ascribed to them in Attachment P. Other capitalized terms used in this Agreement
are defined in the context in which they are used and shall have the meanings ascribed to them
therein. The terms defined in Attachment P include the plural as well as the singular.
19.2 Third-Party Beneficiaries. The applicable agreements are agreements between the applicable
Parties and, except for the Symetra Indemnitees and the ACS Indemnitees, confer no rights upon any
of such Parties’ Personnel, or upon any other Person.
19.3 Use of Symetra Name. Except as necessary to deliver the Services in accordance with this
Agreement, ACS Personnel shall have no right to use, and ACS Personnel shall not use, the name of
Symetra, the name of any Symetra Affiliate and/or the name of any Symetra Personnel, or any logos
or trademarks of Symetra or its Affiliates, in any manner without the prior written consent of
Symetra, which consent Symetra may withhold in its sole discretion.
19.4 Assignment. Except for: (a) subcontracting permitted under the terms of Article 18; (b) any
initial public offering by Symetra; and (c) Symetra’s assignment, transfer or delegation to a
Symetra Affiliate, neither Party shall assign, transfer or delegate its duties under this
Agreement, in whole or in part, whether by operation of law or otherwise, without the prior written
consent of the other Party, which shall not be unreasonably withheld. Any assignment in
contravention of this Section (e.g., without the consent of the other Party, where such consent is
required) shall be voidable by the non-assigning Party. Without limiting the generality of the
foregoing, the phrase “by operation of law” shall include a Change in Control. Subject to all other
provisions herein contained, this Agreement shall be binding on the Parties and their successors
and permitted assigns. Notwithstanding the foregoing, the assigning party shall remain liable for
the performance of the assigned or delegated obligations hereunder.
19.5 Notices. Any written notice, request, consent, approval or other communication required or
permitted to be given pursuant to this Agreement shall be in writing and shall be deemed to have
been given: (a) upon delivery if delivered personally; (b) upon transmission if sent via facsimile
(with the original sent by recognized overnight courier); or (c) one (1) business day after deposit
with a national overnight courier, in each case addressed to the following addresses/telecopier
numbers, or to such other
addresses/telecopier numbers as may be specified by a Party upon written notice to the other in
accordance with the terms of this Section:
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If to Symetra:
Symetra Life Insurance Company
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attention: Chief Information Officer
Fax No.: (425) 256-6080
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attention: Chief Information Officer
Fax No.: (425) 256-6080
with a copy to:
Symetra Life Insurance Company
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attention: Legal Counsel
Fax No.: (425) 256-6080
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attention: Legal Counsel
Fax No.: (425) 256-6080
If to ACS:
Affiliated Computer Services, Inc.
12506 Lake Underhill Road
Orlando, FL 32825-5002
Attention: John Lawrick, Managing Director
Fax No.: (407) 306-1959
12506 Lake Underhill Road
Orlando, FL 32825-5002
Attention: John Lawrick, Managing Director
Fax No.: (407) 306-1959
with a copy to:
Affiliated Computer Services, Inc.
2828 N. Haskell Avenue, Bldg 1, 10th Floor
Dallas, Texas 75204
Attention: Group Counsel
Fax No.: (214) 823-5746
2828 N. Haskell Avenue, Bldg 1, 10th Floor
Dallas, Texas 75204
Attention: Group Counsel
Fax No.: (214) 823-5746
19.6 Amendments; Waivers. This Agreement may be modified only pursuant to a writing executed by
Symetra and ACS. ACS expressly agrees that all amendments to this Agreement executed by the Parties
after the Restatement Date must be signed by a Vice President or higher-level officer of Symetra in
order to be effective. The Parties expressly disclaim the right to claim the enforceability or
effectiveness of: (a) any amendments to this Agreement that are not executed by a Vice President or
higher-level officer of Symetra; (b) any oral modifications to this Agreement; and (c) any other
amendments, based on course of dealing, waiver, reliance, estoppel or other similar legal theory.
The Parties expressly disclaim the right to enforce any rule of Washington law that is contrary to
the terms of this Section.
19.7 Relationship Between the Parties. Neither Party (nor any employee, subcontractor or agent
thereof) shall be deemed or otherwise considered a representative, agent, employee, partner or
joint venturer of the other. Further, neither Party (nor any employee,
subcontractor or agent thereof) shall have the authority to enter into any agreement, nor to assume
any liability, on
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behalf of the other Party, nor to bind or commit the other Party in any manner, except as expressly
provided in this Agreement.
19.8 Access to Personnel and Information. If reasonably required by ACS for the performance of the
Services, Symetra shall provide ACS with reasonable access to Symetra’s administrative, technical
and other similar Personnel and network management records and information.
19.9 Severability. If any provision of this Agreement is determined to be invalid or unenforceable,
that provision shall be deemed stricken and the remainder of this Agreement shall continue in full
force and effect insofar as it remains a workable instrument to accomplish the original intent and
purposes of the Parties, and, if possible, the Parties shall replace the severed provision with a
provision that reflects the intention of the Parties with respect to the severed provision but that
will be valid and enforceable.
19.10 Counterparts; Electronic Signatures. This Agreement may be executed in duplicate
counterparts, each of which shall be deemed an original and both of which together shall constitute
but one and the same instrument. Counterparts may be executed in either original or electronically
transmitted form (e.g., faxed form or emailed portable document format (PDF) form), and the Parties
hereby adopt as original any signatures received via electronically transmitted form.
19.11 Governing Law and Venue. This Agreement shall in all respects be interpreted under, and
governed by, the internal laws of the State of Washington, U.S.A., including, without limitation,
as to validity, interpretation and effect, without giving effect to its conflicts of laws
principles. Except as provided in Section 17.1.4, Section 17.2 and hereafter in this Section, ANY
LEGAL ACTION, SUIT OR PROCEEDING BROUGHT BY A PARTY IN ANY WAY ARISING OUT OF OR RELATING TO THIS
AGREEMENT SHALL BE BROUGHT SOLELY AND EXCLUSIVELY IN THE STATE OR FEDERAL COURTS LOCATED IN KING
COUNTY, STATE OF WASHINGTON, U.S.A., AND EACH PARTY IRREVOCABLY ACCEPTS AND SUBMITS TO THE SOLE AND
EXCLUSIVE PERSONAL JURISDICTION OF SUCH COURTS IN PERSONAM, GENERALLY AND UNCONDITIONALLY WITH
RESPECT TO ANY ACTION, SUIT OR PROCEEDING BROUGHT BY OR AGAINST IT BY THE OTHER PARTY. EXCEPT AS
PROVIDED IN SECTION 17.1.4, SECTION 17.2 AND HEREAFTER IN THIS SECTION, NEITHER PARTY SHALL BRING
ANY LEGAL ACTION, SUIT OR PROCEEDING IN ANY WAY ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY
OTHER COURT OR IN ANY OTHER JURISDICTION AND SHALL NOT ASSERT ANY CLAIM, WHETHER AS AN ORIGINAL
ACTION OR AS A COUNTERCLAIM OR OTHERWISE, AGAINST THE OTHER IN ANY OTHER COURT OR JURISDICTION.
Each Party irrevocably waives and agrees not to assert, by way of motion, as a defense or
otherwise, any objection that it may now or hereafter have to the venue of any of the aforesaid
actions, suits or proceedings in the courts referred to above, and further waives and agrees not to
plead or claim in any such court that any such action or proceeding brought in any such court has
been brought in an
inconvenient forum, that the venue of the suit, action or proceeding is improper, or that this
Agreement or the subject matter hereof or thereof may not be enforced in or by such court. As the
only exceptions to any of the above, if a Party is entitled to seek injunctive or other equitable
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relief which is not available in the venue specified in this Section, this Section shall not be
deemed to be a bar to the Party seeking such relief if such relief is wholly non-monetary
injunctive or other equitable relief.
19.12 Expenses. Each Party shall bear all expenses paid or incurred by it in connection with the
planning, negotiation and consummation of this Agreement.
19.13 Import/Export. The computer hardware, software and technical data which are the subject of
this Agreement are acknowledged to be subject to any then-applicable United States laws,
regulations, orders or other restrictions regarding export of computer hardware, software,
technical data or Derivative Works thereof. Neither Party shall, in violation of any applicable
laws, regulations, orders or other restrictions, directly or indirectly export (or re-export) any
computer hardware, software, technical data or Derivative Works thereof, or permit the shipment of
same: (a) into (or to a national or resident of) Cuba, North Korea, Iran, Iraq, Libya, Syria or any
other country to which the United States has embargoed goods; or (b) to anyone on the United States
Treasury Department’s List of Specially Designated Nationals, List of Specially Designated
Terrorists and List of Specially Designated Narcotics Traffickers or the United States Commerce
Department’s Denied Parties List; or (c) to any country or destination for which the United States
government or a United States governmental agency requires export license or other approvals for
export without first having obtained such license or other approval. This obligation shall survive
the expiration or early termination of this Agreement.
19.14 Waiver of UCITA. THE PARTIES AGREE THAT THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR
ANY VERSION THEREOF, ADOPTED BY ANY STATE IN ANY FORM (“UCITA”), SHALL NOT APPLY TO THIS AGREEMENT
AND, TO THE EXTENT THAT UCITA IS APPLICABLE, THE PARTIES AGREE TO OPT-OUT OF THE APPLICABILITY OF
UCITA PURSUANT TO THE OPT-OUT PROVISION(S) CONTAINED THEREIN.
19.15 Benefits of Agreement. All rights and benefits granted hereunder to Symetra may be exercised
and enjoyed by any Symetra Affiliate, provided that Symetra shall be and remain responsible for the
compliance of the terms and conditions of this Agreement with respect to such Symetra Affiliate
and will be such Symetra Affiliate’s agent for all purposes of this Agreement and any claims or
actions arising from such Symetra Affiliate shall be pursued solely by Symetra. Further, for
purposes of calculating discounts (if any) available under this Agreement that are based on volume,
quantity or other measurement factor, the total volume of all Symetra Affiliates shall be counted
to determine whether the applicable volume, quantity or other measurement factor has been achieved.
19.16 Entire Agreement. This Agreement and all Schedules, Attachments, Exhibits, Addenda and
Appendices hereto are incorporated herein by this reference and are an integral part of the
Agreement and shall be read and interpreted together with the Agreement as a single document. This
Agreement, consisting of all of the pages of this
instrument, together with all Schedules, Attachments, Exhibits, Addenda and Appendices hereto sets
forth the entire, final and exclusive agreement between the Parties and supersedes all prior and
contemporaneous agreements,
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understandings, negotiations and discussions, whether oral or written, between the Parties related to
the subject matter herein.
~ Signature Page Follows ~
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IN WITNESS WHEREOF, the Parties have executed this Master Services Agreement as of the
Restatement Date.
| SYMETRA LIFE INSURANCE COMPANY | AFFILIATED COMPUTER SERVICES, INC. | |||||||||
By:
|
By: | |||||||||
Title:
|
Title: | |||||||||
Date:
|
Date: | |||||||||
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SCHEDULE 1
RELATIONSHIP MANAGEMENT
RELATIONSHIP MANAGEMENT
[Attached Hereto]
SCHEDULE 1
Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
Schedule 1
Relationship Management
for
Symetra Life Insurance Company
August 1, 2009
Confidential Information
Page i
Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
Table of Contents
1.0 Relationship Management Services and ACS Proposed Staffing |
1 | |||
1.1 Personnel and Organization Overview |
1 | |||
1.2 ACS Account Team Organization and Staffing |
1 | |||
1.2.1 ACS Symetra SBU Organization (Dedicated vs. Leveraged) |
1 | |||
1.2.2 Key Account Team Management Organization and Roles |
2 | |||
1.3 Additional ACS Team Roles |
6 | |||
1.3.1 ACS Business Office Director |
6 | |||
1.3.2 ACS Service Tower Delivery Managers |
7 | |||
1.3.3 ACS Contracts Manager |
7 | |||
1.3.4 ACS Client Sales Executive |
8 | |||
1.3.5 ACS Finance and Insurance Industry Regulatory
Compliance Director |
8 | |||
1.3.6 Other ACS Key Account Team Management Personnel |
9 | |||
1.3.7 Other relevant ACS personnel |
9 |
Confidential Information
Page ii
Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| 1.0 | Relationship Management Services and ACS Proposed Staffing |
| 1.1 | Personnel and Organization Overview |
ACS’ strategic business unit (“SBU”) model, performance-based compensation and corporate client
satisfaction directive ensure that every ACS employee understands that ACS’ success depends on
its ability to serve and support each client’s needs. In summary, Symetra is guaranteed more
focused service from ACS than our peers through these benefits:
| ♦ | Account structure focuses on Symetra with resources that are aligned with Symetra’s objectives. | ||
| ♦ | Compensation is directly tied to Symetra’s satisfaction and ACS’ ability to exceed performance measurements. |
A communication strategy is in place to facilitate a structured approach to
ongoing communication and navigating through both organizations.
| 1.2 | ACS Account Team Organization and Staffing |
| 1.2.1 | ACS Symetra SBU Organization (Dedicated vs . Leveraged) |
Figure 1—Symetra Organizational Account
Confidential Information
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 1
Symetra
Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| 1.2.2 | Key Account Team Management Organization and Roles |
The ACS Project Executive has significant business knowledge and management experience and a
solid understanding of the role IT and Business Process Outsourcing (BPO) plays in achieving
short-range and long-range business objectives. ACS Project Executives are responsible for
ensuring that everyone at ACS is working to support Symetra’s critical business systems.
Ultimately, the ACS Project Executive’s role is to communicate and promote Symetra’s point of
view within ACS—to be a Symetra advocate.
The ACS Service Delivery Manager is responsible for receiving, scheduling and delivering on
service requests and day-to-day issues. The ACS Service Delivery Manager works directly with
Symetra to clarify requests, discuss timing, develop specific project plans (if necessary) and
provide project status.
SBU Account Focus
ACS’ SBU management structure puts Symetra at the center of ACS business philosophy. New
initiatives are qualified by evaluating the benefits to our clients. The ACS Project
Executive, working directly with Symetra, becomes the conduit through which Symetra takes
advantage of ACS’ technical resources.
Account Governance and IT Outsourcing Committee
Key to establishing a successful governance board is ensuring that ACS’ proposed governance
board structure is appropriately mapped to the structural and functional requirements
specified by Symetra. These requirements are defined in the Symetra/ACS governance charter.
The descriptions and rights and responsibilities of the Parties related to the IT Outsourcing
Committee and its associated boards and teams as set forth in this Schedule shall not diminish
the rights and responsibilities of the Parties related to the IT Outsourcing Committee as set
forth in Section 1.2 of the Agreement.
Account Governance Board Structure
Co-chairs, one each from Symetra and ACS, will lead the IT Outsourcing Committee, which will
comprise four standard teams and one special team. The four standard teams are the governance
team, audit team, finance team, and operations team. The four standard teams
will meet regularly. The special team is the executive team and will meet at least annually
and as needed to provide strategic direction or resolve problems that have been escalated to
them by the IT Outsourcing Committee chair(s).
Governance Team Purpose
The governance team will oversee activities associated with the Agreement. This team is
responsible for ensuring the overall effectiveness of the Agreement governance processes and
communicating to Symetra and ACS stakeholders. The management and resolution of financial and
operational issues is the responsibility of the governance team. Contract interpretation is
the responsibility of the governance team. The governance team provides direction to the
audit, finance and operations teams.
Audit and Risk Management Team Purpose
| • | Core members: Symetra Director of IT Risk Management; ACS Finance and Insurance Compliance Director. | ||
| • | Meet on a quarterly basis. | ||
| • | To coordinate Symetra audit activities for operational, security, and financial audits. |
Confidential Information
Page 2
Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| • | Maintain awareness of regulatory and compliance requirements. | ||
| • | Proactively manage ad-hoc and scheduled audit activities. | ||
| • | Core membership with ad-hoc members as required. |
Finance and Contracts Team Purpose
The finance team assists the governance team with rationalizing the portfolio of Services
being provided or which may be added to the Agreement. This team works to ensure that the
pricing is competitive and oversees benchmarking activities. This team provides consumption
forecasts and acts as the project management office (PMO) for Services. This team oversees the
intake processes and new business proposal processes. This team coordinates internal
chargeback related activities. This team assists the governance team in fulfilling Agreement
oversight responsibilities through participation in daily, weekly, monthly, quarterly, annual
and ad hoc review processes. This team is responsible for monitoring compliance with the
financial and operational deliverables associated with the Agreement. It ensures that
financial statements are accurate and consumption measurement methods and those SLA/SLR
measurement methods are consistent with the Agreement.
Operations Team Purpose
The operations team assists the governance team with ensuring that day-to-day operational
processes such as problem management, change management, asset management and SLA/SLR
management are executed effectively. This team provides the day-to-day oversight of
operational processes being delivered via the Agreement.
ACS Project Executive Selection
Without limiting any of its rights in Article 3 of the Agreement, Symetra will be involved in
the selection process of the ACS Project Executive to ensure the best fit culturally,
technically and strategically. ACS recruits the ACS Project Executive through several
channels. Working with Symetra, ACS will determine which approach and characteristics will
deliver the best candidate. Some of the methods used include the following:
| ♦ | Recruiting internally within the SBU management team | ||
| ♦ | Leveraging the salesperson’s knowledge gained throughout the sales process to continue delivery of the Services |
In addition to these selection methods, ACS will qualify candidates based on established
criteria. These criteria include areas such as industry knowledge, technology experience
within specific Service Towers and leadership ability applicable to the account size.
Because the ACS Project Executive will become “embedded” in Symetra, this is an important
factor in the success of the relationship.
Communication Strategy
An ACS customer service cornerstone is a defined communication strategy between ACS and our
clients. At ACS, we would rather over-communicate than make an assumption.
We recommend weekly and monthly service review meetings with different parties as an
opportunity to discuss the relationship status at a technical and business level, as depicted
in Figure 2.
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
Figure 2—SBU Communication Strategy
ACS maintains contractual performance statistics that the ACS Project Executive will review
monthly with Symetra management. This information will be presented graphically with a rolling
12-month history to help identify trends. We also provide a client portal where service
agreements (including, without limitation, the Agreement) and invoices with supporting detail
are maintained.
Without limiting the rights and obligations set forth in the Agreement, including without
limitation Section 2.2 of the Agreement, ACS will work to identify areas for improvement and,
where a problem exists, establish the root cause and present procedures for prevention. A
scorecard is provided quarterly that grades ACS on Service delivery, communication and overall
account management.
In addition to these reviews, ACS will use the following methods to provide the responsiveness
and flexibility Symetra requires:
| ♦ | Daily interaction between Symetra functional leaders and the ACS Project Executive and the ACS Service Delivery Manager will keep the lines of communication and understanding open. | ||
| ♦ | Regular status meetings will be conducted to review and discuss activities or issues related to the provision of Services. | ||
| ♦ | The Technology Plan and Innovation Proposal will be delivered in accordance with the Agreement. |
Key Executive Team Roles
ACS Project Executives are responsible for making sure that everyone at ACS is working
with Symetra Personnel to support Symetra’s critical business systems.
ACS Project Executive’s Roles and Responsibilities
The ACS Project Executive has the primary single point of contact for the Symetra
relationship and complete authority and responsibility to deliver all Services to
Symetra. Primary responsibilities include:
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| ♦ | Manages the overall relationship regarding ACS and Symetra on behalf of ACS. | ||
| ♦ | Meets periodically one on one with Symetra’s Chief Information Officer (“CIO”) and Technology/Outsourcing Officer to ensure open dialogue of Symetra’s strategy, business objectives, issue and opportunities related to the relationship and Agreement. | ||
| ♦ | Ensures that ACS fulfills all of its obligations under the Agreement. | ||
| ♦ | Measures Symetra’s overall satisfaction with the Services and deliverables and develops action plans to improve satisfaction each year. | ||
| ♦ | Accountable for the Symetra relationship and establishing meetings for executive-level interactions and relationship development and maintenance. | ||
| ♦ | Works with the Symetra’s governance team to establish, manage, and meet commitments, requirements, and expectations. | ||
| ♦ | Oversees the development and use of mutually agreed upon escalation procedures for major ACS issues. | ||
| ♦ | Works with Symetra executives and business leadership to align the delivery of Services with the strategic needs of Symetra; such activities will be performed only with the approval and in conjunction with Symetra’s CIO. | ||
| ♦ | Informs Symetra about new corporate capabilities and developments within ACS’ organization, and proposing ideas and solutions that will provide ongoing benefit to Symetra. | ||
| ♦ | Responds and ensures the response by ACS’ subject matter experts, to all requests for strategic or relationship-wide questions or requests from Symetra. | ||
| ♦ | Works to resolve escalated issues in accordance with the governance escalation procedures. | ||
| ♦ | Ensures that escalated issues are communicated according to the escalation procedures as described in the governance charter. | ||
| ♦ | Ensures that ACS’ performance requirements as they relate to the Symetra strategic business planning (business and architecture, strategic options, business assessment, business operating plans) requirements are met. | ||
| ♦ | Accepts requests for new scope projects Service Requests from Symetra. | ||
| ♦ | Selects and manages the Subcontractors. | ||
| ♦ | Acts as the ACS central point of contact for new service establishment for Symetra along with the assigned client sales executive. |
ACS Service Delivery Manager’s Roles and Responsibilities
The
ACS Service Delivery Manager(s) will have the responsibility to be the primary interface
with Symetra service delivery team and focus on daily delivery of Services. The role provides
an on-site service delivery presence and liaison with Symetra to ensure delivery of the
Services within the scope of the Agreement and Service Towers. The ACS Service Delivery
Manager will also provide back-up for the ACS Business Office Director. Primary
responsibilities include the following:
| ♦ | Works directly for the ACS Project Executive to ensure communications with Symetra on daily delivery of Services. |
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| ♦ | Provides clear communication of SLAs/SLRs commitments for the respective Service Towers. | ||
| ♦ | Ensures prompt identification and resolution of Service delivery issues. | ||
| ♦ | Ensures that escalated issues are resolved according to the governance charter escalation procedures. | ||
| ♦ | Communication and management of ACS’ resource requirements with Symetra and the ACS Service Tower Delivery Manager. Provides support to Symetra in accordance with the defined processes, as described in the Service Delivery Reference Manual (SDRM). | ||
| ♦ | Assists in the selection and manages any of the Subcontractors assigned to Symetra. | ||
| ♦ | Manages ACS Service Tower Delivery Manager relationships and communication of Symetra business and objectives. | ||
| ♦ | Manages and coordinate Incident and problem resolution efforts. | ||
| ♦ | Reports daily issues to Symetra and continue to communicate on all necessary follow-up on outstanding Incidents and problems. | ||
| ♦ | Ensures proper ownership of Incidents and problems and coordination of communication to Symetra. | ||
| ♦ | Monitors change requests received from Symetra and provides clarification if necessary. | ||
| ♦ | Tracks the progress of outstanding change requests for Symetra within Service Tower delivery organizations. | ||
| ♦ | Participates in quarterly meetings with Symetra and Service Tower delivery organizations to review technological advancement plans and ACS’ involvement in implementation. | ||
| ♦ | Performs follow-up after meetings to ensure that technologies discussed in the meetings are identified as projects and are implemented. |
| 1.3 | Additional ACS Team Roles |
| 1.3.1 | ACS Business Office Director |
The ACS Business Office Director will have the responsibility to be the primary interface with
Symetra regarding the delivery of Service Requests, projects, and SLA/SLR reporting. This role
provides an on-site presence and liaison with Symetra for prioritization and completion of
requested work, as well as daily oversight for contract and financial issues of behalf of the
ACS Project Executive. The Business Office Director will also provide back-up for the ACS
Service Delivery Director. Primary responsibilities include the following:
| ♦ | Manages Service Requests and technical issues by working directly with the requestor to clarify requests and discuss timing expectations. | ||
| ♦ | Ensures that escalated issues are resolved according to the governance charter escalation procedures. | ||
| ♦ | Provides communication and management of ACS’ resource requirements with Symetra and the ACS Service Tower Delivery Managers. | ||
| ♦ | Assists in the selection of and manages the Subcontractors assigned to Symetra. |
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| ♦ | Manages the monthly SLA and SLR reporting process and communications. | ||
| ♦ | Introduces ACS’ methodology on the account; modifies such methodology to meet Symetra development standards; and ensures that this methodology is implemented on the account. | ||
| ♦ | Participates in a quarterly meeting with Symetra and Service Tower delivery organizations to review technological advancement plans and ACS’ involvement in implementation. | ||
| ♦ | Performs follow-up after meeting to ensure that technologies discussed in the meeting are identified as projects and are implemented. | ||
| ♦ | Identifies changes to Symetra’s processes and procedures that affect Services that are provided by Service Tower delivery organizations | ||
| ♦ | Reviews and update the SDRM used in the Service Tower delivery organization to reflect changes. |
| 1.3.2 | ACS Service Tower Delivery Managers |
The ACS Service Tower Delivery Manager(s) will have the primary responsibility to deliver the
Services associated with each Service Tower within the scope of the Agreement and Service
Tower Schedules. Primary responsibilities include the following:
| ♦ | Lead global delivery team of SMEs in the management of Symetra’s environment and requirements as defined by the Agreement. | ||
| ♦ | Demonstrate understanding of Symetra’s processing environment and contractual obligations. | ||
| ♦ | Attend client meetings and governance meetings as required or requested. | ||
| ♦ | Provide staffing with delivery expertise with appropriate level of trained and knowledgeable Personnel both onshore and offshore to support Symetra. | ||
| ♦ | Provide training on ACS tools, processes, and reporting as required by the Agreement. | ||
| ♦ | Provide ownership for Service delivery processes, training, and assurance that Services are delivered in a predictable, reliable manner. | ||
| ♦ | Provide Services in accordance with ACS’ quality assurance function. | ||
| ♦ | Ensure that Services are delivered in such a way to meet Service Level Agreements. | ||
| ♦ | Ensure that Services are delivered in accordance with processes outlined in the SDRM. |
| 1.3.3 | ACS Contracts Manager |
| ♦ | Monitor compliance with the obligations of the Agreement. | ||
| ♦ | Monitor Agreement deliverable commitments. | ||
| ♦ | Monitor fulfillment of deliverables in accordance with Service Level Agreements. | ||
| ♦ | Manage benchmarking activities with ACS and Symetra. | ||
| ♦ | Develop and assist with negotiations related to all addendums and updates to the Agreement that are made during the Term. |
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| ♦ | Assist with interpretation and intent of the Parties in regard to the terms and conditions of the Agreement. |
| 1.3.4 | ACS Client Sales Executive |
The ACS Client Sales Executive assigned to Symetra will report to the Vice President, Sales,
ITO and is responsible for growing and maintaining relationships between Symetra and ACS
along with the ACS Project Executive. He/She will be focused on profitable business growth
while maintaining and improving customer satisfaction and have a long-term/multi-year
perspective on account management. Primary responsibilities include the following:
| ♦ | Grow and maintain relationships with Symetra | ||
| ♦ | Identify opportunities for new business. Sell a broad range of services within client accounts. | ||
| ♦ | Engage product marketing and solutions expertise to refine Service offerings. | ||
| ♦ | Cross-sell and collaborate on multi-Service Tower opportunities | ||
| ♦ | Demonstrate advanced knowledge of IT Sales and relationship management processes. Client Sales Executive will maintain detailed knowledge of ACS services, solutions and offerings certainly within ITO but also basic understanding of ACS BPO solutions and will help guide the client in major application and business decisions. |
| 1.3.5 | ACS Finance and Insurance Industry Regulatory Compliance Director |
The
ACS Finance and Insurance Industry Regulatory Compliance Director (the “compliance
director”) is responsible for the delivery of Services in relation to Symetra’s regulatory
compliance requirements. The compliance director is a leveraged resource within the Finance
and Insurance industry accounts. Primary responsibilities include the following:
| ♦ | Manage and track progress for ACS items within the Symetra compliance program. Coordinate with corporate IT, cross-functional groups, and functional areas within Symetra that are responsible for implementing regulatory compliance. | ||
| ♦ | Oversight for compliance auditing and operations, ensuring operational compliance with industry and accounting standards and relevant requirements as they pertain to the finance and insurance industry. | ||
| ♦ | Participate in quarterly meetings with Symetra and regulatory compliance organizations to review any changes and the impacts in IT infrastructure support. | ||
| ♦ | Participate in follow -up after meetings to ensure that regulatory compliance issues have been identified as projects and are implemented | ||
| ♦ | Ensure overall delivery of Services to Symetra is done in a regulatory compliant manner. | ||
| ♦ | Ensure that ACS Finance and Insurance Compliance Program plans are coordinated with and supportive of other ACS activities relating to data center management and IT Outsourcing. | ||
| ♦ | Provide leadership and input for ACS responses to Symetra’s examinations and audits by external parties |
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Symetra Life Insurance Company (Symetra)
Schedule 1—Relationship Management
Schedule 1—Relationship Management
| ♦ | Participate in Symetra’s requested meetings to review compliance, quality and regulatory issues. |
| 1.3.6 | Other ACS Key Account Team Management Personnel |
ACS Senior Project Manager—Transition Management Office
ACS senior project manager(s) will manage the planning, execution, and close phases for all
assigned projects. They will also work with ACS IT and BPO management to obtain the required
ACS IT and BPO staffing for assigned projects. Managing and maintaining the program portal for
assigned projects is a key responsibility. The ACS senior project manager will ensure assigned
projects are executed on time, with a high degree of quality, and according to the approved
approach.
ACS Project Manager—Project Management Office
ACS project manager(s) will manage the planning, execution, and close phases for all assigned
projects. They will also work with ACS IT and BPO management to obtain the required ACS IT and
BPO staffing for assigned projects. Managing and maintaining the program portal for assigned
projects is a key responsibility. The ACS project manager will ensure assigned projects are
executed on time, with a high degree of quality, and according to the approved approach.
| 1.3.7 | Other relevant ACS personnel |
ACS Quality and Compliance Manager
This individual is responsible for establishing and maintaining ACS quality management
programs with respect to Symetra. The ACS quality and compliance manager oversees collection
and analysis of quality metrics and reports such statistics. Additionally, the ACS quality and
compliance manager oversees compliance auditing and operations, ensuring operational
compliance with industry and accounting standards and relevant legal requirements.
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Page 9
SCHEDULE 2
SERVICE TOWER SERVICES
SERVICE TOWER SERVICES
[See Attached Schedules]
SCHEDULE 2
SCHEDULE 2A
CROSS-FUNCTIONAL SERVICES SOW
CROSS-FUNCTIONAL SERVICES SOW
[Attached Hereto]
SCHEDULE 2A
| Symetra Life Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Schedule
2A
Cross-Functional Services SOW
for
Symetra Life Insurance Company (Symetra)
AUGUST 1, 2009
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Page i
| Symetra Life Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
TABLE OF CONTENTS
1.0 Cross-Functional Services Overview and Objectives |
1 | |||
1.1 Services Overview |
1 | |||
1.2 Service Objectives |
1 | |||
2.0 Service Environment |
1 | |||
2.1 Cross-Functional Services Tools |
1 | |||
3.0 Cross-Functional Services Requirements |
2 | |||
3.1 Service Descriptions and Roles and Responsibilities |
2 | |||
3.2 Exclusions |
29 | |||
4.0 Service Management |
29 | |||
4.1 Objectives |
29 | |||
4.2 Service Level Agreements (SLAs) |
29 | |||
4.3 Reports |
36 | |||
5.0 Referenced Schedule Appendices and Agreement Schedules |
37 | |||
5.1 Referenced Cross-Functional Schedule Appendices |
37 | |||
5.2 Referenced Agreement Schedules |
37 |
List of Tables
Table 1. General Roles and Responsibilities |
2 | |||
Table 2. Planning and Analysis Roles and Responsibilities |
3 | |||
Table 3. Requirements Definition Roles and Responsibilities |
4 | |||
Table 4. Design Specifications Roles and Responsibilities |
5 | |||
Table 5. Acquisition and Asset Management Roles and Responsibilities |
6 | |||
Table 6. Engineering Design and Development Roles and Responsibilities |
8 | |||
Table 7. Integration and Testing Roles and Responsibilities |
8 | |||
Table 8. Implementation and Migration Roles and Responsibilities |
9 | |||
Table 9. Operations and Administration Roles and Responsibilities |
10 | |||
Table 10. Account Administration Services Roles and Responsibilities |
12 | |||
Table 11. Incident & Problem Management |
13 | |||
Table 12. Maintenance Roles and Responsibilities |
14 |
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| Symetra Life Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 13. Configuration Management Roles and Responsibilities |
15 | |||
Table 14. Change and Release Management Roles and Responsibilities |
17 | |||
Table 15. Capacity Management Roles and Responsibilities |
18 | |||
Table 16. Performance Management Roles and Responsibilities |
19 | |||
Table 17. Service Level Monitoring and Reporting Responsibilities |
20 | |||
Table 18. Account Management Roles and Responsibilities |
20 | |||
Table 19. Root Cause Analysis Roles and Responsibilities |
21 | |||
Table 20. Training and Knowledge Transfer Roles and Responsibilities |
22 | |||
Table 21. Documentation Roles and Responsibilities |
23 | |||
Table 22. Technology Refreshment and Replenishment Roles and Responsibilities |
24 | |||
Table 23. General Computing Controls Roles and Responsibilities |
25 | |||
Table 24. Security Roles and Responsibilities |
25 | |||
Table 25. Service Continuity and Disaster Recovery Roles and Responsibilities |
27 | |||
Table 26. Environmental and Facilities Support |
28 | |||
Table 27. Financial/Chargeback Services |
29 | |||
Table 28. Incident Resolution SLAs |
30 | |||
Table 29. Backup Schedule SLAs |
31 | |||
Table 30. Restoration SLAs |
31 | |||
Table 31. Service Request Response SLAs |
32 | |||
Table 32. System Software Refresh and Updates SLA |
33 | |||
Table 33. System/Security Administration SLAs |
34 | |||
Table 34. Account Administration SLAs |
34 | |||
Table 35. Asset Tracking SLA |
35 | |||
Table 36. Service Continuity and Disaster Recovery SLAs |
36 | |||
Table 37. End-User Customer Satisfaction SLA |
36 |
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Page ii
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
1.0 Cross-Functional Services Overview and Objectives
1.1 Services Overview
Cross-Functional Services include a number of common life cycle support and management services
that ACS will provide across all Service Towers. Services, activities and roles and
responsibilities described in this Schedule 2A are considered within the scope of each Service
Tower. In addition, the Services described in this Schedule 2A shall be included within the
Services Tower charges specified in Schedule 3 — Fees.
Cross-Functional SOW
Data
|
Distributed | Data | Voice | Help Desk | Output | Content | ||||||
| Center | Computing | Network | Comm. | Services | Processing | Management | ||||||
| Services | Services | Services | Services | SOW | Services | Services | ||||||
| SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Towers with Cross-Functional View
| 1.2 Service Objectives |
The following are the key high-level Services objectives Symetra expects to achieve through this Schedule 2A:
| § | Ensure that critical life cycle and service management functions are included in all Service Tower SOWs | ||
| § | Receive technology services that consider an end-to-end enterprise view across all Service Towers | ||
| § | Improve efficiency and effectiveness by early identification and addressing of root causes of technical problems for early resolution before they become negative trends | ||
| § | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2A |
2.0 Service Environment
The service environment section in each Service Tower Schedule describes the computing environment
to be supported/complied with. The service environment includes such things as hardware and
software, facilities and locations, personnel, policies and procedures, licenses and agreements,
work-in-progress and future initiatives. As such, this Schedule 2A shall apply to the service
environments as specified in each Service Tower. The service environments for each Service Tower
will be documented in Schedule appendices and are to be maintained by ACS and made available to
Symetra quarterly.
2.1 Cross-Functional Services Tools
Appendix A.1 — Cross-Functional Services Tools — ACS provided Cross-Functional Services tools,
associated functionality and capabilities, standard reports and the Service Tower environments
supported by each tool.
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| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
3.0 Cross-Functional Services Requirements
ACS must provide the cross-functional Services defined in Section 3.1 of this Schedule for the
following Service Towers:
| § | Schedule 2B — Data Center Services Schedule | ||
| § | Schedule 2C — Distributed Computing Services Schedule | ||
| § | Schedule 2D — Data Network Services Schedule | ||
| § | Schedule 2E — Voice Communication Services Schedule | ||
| § | Schedule 2F — Help Desk Services Schedule | ||
| § | Schedule 2G — Output Processing Services Schedule | ||
| § | Schedule 2H — Content Management Services Schedule |
3.1 Service Descriptions and Roles and Responsibilities
The following tables identify each Party’s roles and responsibilities associated with this
Schedule 2A. An “X” is placed in the column under the Party that is responsible for performing
the applicable task. As part of the Services, ACS shall perform all of the roles and
responsibilities that are ACS obligations, as denoted by an “X” in the ACS column set forth in
this Schedule 2A.
3.1.1 General Responsibilities
The following table identifies each Party’s general roles and responsibilities associated with this
Schedule 2A.
Table 1. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend Services solutions (e.g., shared/dedicated environments, tiered services, Third Party cloud computing services, supporting infrastructure and procedures) for all Service Towers to meet Symetra data center requirements | X | ||||
2.
|
Approve Services solutions | X | ||||
3.
|
Provide Services that support Symetra business needs and End-User requirements | X | ||||
4.
|
Comply with Symetra policies and standards and industry regulations applicable to Symetra for information, information systems, personnel, physical and technical security | X | ||||
5.
|
Conform to changes in laws, regulations and policies. Major changes shall be proposed on a project-by-project effort basis to alter the environment to conform to the new requirements | X | ||||
6.
|
Report performance against SLRs | X | ||||
7.
|
Coordinate all changes to the IT infrastructure that may affect the service levels of any other Service Tower’s SLAs | X | ||||
8.
|
Provide timely creation, updating, maintenance and provision of all appropriate project plans, project time and cost estimates, technical specifications, management documentation and management reporting in a form/format that is acceptable to Symetra for all Service Tower projects and major Service activities | X | ||||
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| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| General Roles and Responsibilities | ACS | Symetra | ||||
9.
|
Interface, manage and coordinate with ACS Subcontractors and other Third Parties (e.g., network circuit provider, software vendors, operational partners) in order to meet Services requirements and SLRs | X | ||||
10.
|
Implement adaptive device services and equipment purchased by Symetra as required by laws affecting the support of the disabled | X | ||||
3.1.2 Planning and Analysis
Planning and analysis Services are the research of new technical trends, products and services,
such as hardware components, system software, and networks that offer opportunities to improve the
efficiency and effectiveness of the Service Towers. Planning Services can also help support
competitive business advantage and mitigate risks by reducing defects and improving the quality of
services.
The following table identifies each Party’s planning and analysis roles and responsibilities.
Table 2. Planning and Analysis Roles and Responsibilities
| Planning and Analysis Roles and Responsibilities | ACS | Symetra | ||||
2.
|
Define Services, standards and timeframes for planning and analysis activities | X | ||||
3.
|
Participate in defining Services, standards and timeframes for planning and analysis activities | X | ||||
4.
|
Review and approve Services standards and timelines for planning and analysis activities | X | ||||
5.
|
Define Symetra requirements at the enterprise level for all Service Towers (e.g. business, technology strategy, functional, availability, capacity, performance, backup and business continuity service) | X | ||||
6.
|
Provide documentation outlining Symetra business strategy and operating objectives in support of planning and analysis activities. | X | ||||
7.
|
Perform infrastructure solution, configuration, technical and service planning and analysis based on Symetra requirements (e.g. availability, capacity, performance, investment threshold, backup and business continuity service) | X | ||||
8.
|
Provide infrastructure planning, analysis, installation and upgrade recommendations for new applications, infrastructure and services | X | ||||
9.
|
Approve infrastructure planning, analysis, installation and upgrade recommendations for new applications, infrastructure and services | X | ||||
10.
|
Provide management reports required for planning and analysis activities (e.g. utilization and capacity trend reports) | X | ||||
11.
|
Recommend data backup and retention policies for all Service Towers | X | ||||
12.
|
Define and approve Symetra data backup and retention policies and requirements for all Service Towers | X | ||||
13.
|
Continuously monitor technical trends through independent research; document and provide semi-annual Technology Plan” in accordance with Section 2.5.3 of the Agreement on products and services with potential use for Symetra as it aligns with Symetra’s business and technology strategies | X | ||||
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| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Planning and Analysis Roles and Responsibilities | ACS | Symetra | ||||
14.
|
Perform feasibility studies for the implementation of new technologies that best meet Symetra business needs and meet cost, performance and quality objectives | X | ||||
15.
|
Define enterprise-level project management policies, procedures and requirements (e.g. project feasibility analysis, cost benefit analysis, scheduling, costing, resource planning, communication planning, procurement, risk management and quality management) | X | ||||
16.
|
Perform project management function | X | ||||
17.
|
Perform project management oversight and liaison function to the business and customers | X | ||||
18.
|
Conduct semi-annual technical and business planning sessions to establish standards, architecture and project initiatives per the planning and analysis policies and procedures | X | ||||
19.
|
Participate in semi-annual technical and business planning sessions to establish standards, architecture and project initiatives to be used in the development of the Technology Plan; attendees will include those referenced in Schedule 1 of the Agreement and other technical subject matter experts | X | ||||
20.
|
Conduct regular planning for Equipment Refresh and Software Enhancements | X | ||||
21.
|
Participate in regular planning for Equipment Refresh and Software Enhancements | X | ||||
22.
|
Provide to Symetra written semi-annual technical reviews, Technology Plan, and provide recommendations for improvements to the infrastructure that increase efficiency and effectiveness per the planning and analysis policies and procedures | X | ||||
3.1.3 Requirements Definition
Requirements definition Services are the activities associated with the assessment and definition
of functional, performance, business continuity, and security requirements that also comply with
regulatory and Symetra policies. These requirements drive the technical design for the environment.
The following table identifies each Party’s requirements definition roles and responsibilities.
Table 3. Requirements Definition Roles and Responsibilities
| Requirements Definition Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define requirements and standards | X | ||||
2.
|
Participate in defining requirements and standards | X | ||||
3.
|
Conduct interviews, group workshops, and surveys to determine user functionality, performance, availability, maintainability and business continuity requirements. | X | ||||
4.
|
Participate in appropriate requirements gathering activities | X | ||||
5.
|
Provide ACS with written information in sufficient detail pertaining to the requirements definition to enable ACS to create the appropriate requirements documentation (e.g., business requirements documentation) | X | ||||
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| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Requirements Definition Roles and Responsibilities | ACS | Symetra | ||||
6.
|
Document all requirements in mutually agreed formats (e.g., system specifications, data models, network design schematics) | X | ||||
7.
|
Ensure requirements meet Symetra-defined security policies and operational requirements | X | ||||
8.
|
Approve all requirements documents | X | ||||
9.
|
Define system and network acceptance test criteria | X | ||||
10.
|
Participate in defining system and network acceptance test criteria | X | ||||
11.
|
Review and approve all system and network acceptance test criteria | X | ||||
3.1.4 Design Specifications
Design specification Services are the activities and deliverables that translate user and
information system requirements into detailed technical specifications.
The following table identifies each Party’s design specifications roles and responsibilities.
Table 4. Design Specifications Roles and Responsibilities
| Design Specification Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document technical design plans and environment configuration based on Symetra standards, architecture, functional, performance, availability, maintainability, security and business continuity requirements. | X | ||||
2.
|
Determine required system and network upgrade, replacement and/or conversion requirements (e.g., hardware, software, networks) | X | ||||
3.
|
Review and approve design plans through coordination with the appropriate Symetra technology standards group and design architects | X | ||||
4.
|
Conduct site surveys for design efforts as required | X | ||||
5.
|
Provide ACS with written information in sufficient detail pertaining to the design specifications to enable ACS to create the appropriate design documents | X | ||||
6.
|
Document and deliver design specifications | X | ||||
7.
|
Review and approve design specifications | X | ||||
3.1.5 Acquisition and Asset Management
Acquisition and asset management Services are the activities associated with the pricing,
evaluation (technical and costing), selection, acquisition, asset management, and ongoing
management of new and upgraded system and network components (e.g., hardware, software, circuits).
Financial and operational responsibility for all such items is addressed in Section 2.5 of the
Agreement. Symetra reserves the right to negotiate contracts for Symetra-purchased/leased
components. Symetra is responsible for the acquisition of Symetra Equipment and Symetra Software,
unless otherwise agreed to by the parties.
The following table identifies each Party’s acquisition and asset management roles and
responsibilities.
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Page 5
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 5. Acquisition and Asset Management Roles and Responsibilities
| Acquisition and Asset Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Manage life cycle of Service Tower hardware and software assets (e.g., requisition, ordering, inventory, installation, End-User assignment, preventative maintenance, disposal) in accordance with Symetra policies and procedures | X | ||||
2.
|
Establish acquisition and tracking policies and procedures for Symetra-owned/leased/licensed assets | X | ||||
3.
|
Establish acquisition and tracking policies and procedures for ACS-owned/leased/licensed assets | X | ||||
4.
|
Review and verify acquisition and tracking policies and procedures for ACS-owned/leased/licensed assets to ensure alignment with Symetra requirements | X | ||||
5.
|
Remediate discrepancies regarding acquisition tracking policy and procedures for ACS-owned/leased/licensed assets identified during Symetra review and verification | X | ||||
6.
|
Develop and maintain list of ACS-preferred suppliers/vendors | X | ||||
7.
|
Develop and issue acquisition bid requests as required and approved by Symetra | X | ||||
8.
|
Establish audit procedures to ensure compliance with best practices | X | ||||
9.
|
Assist in periodic audits of procurement procedures | X | ||||
10.
|
Evaluate proposals against clearly defined objective criteria | X | ||||
11.
|
Provide Symetra with proposals for proposed acquisitions (including pricing) according to Symetra-provided requirements | X | ||||
12.
|
Negotiate contracts for ACS-purchased/leased/licensed Service-related components | X | ||||
13.
|
Review and approve proposals based on Symetra policies (e.g., type and value of procurements) | X | ||||
14.
|
Manage the ordering, procurement and delivery processes in compliance with Symetra procurement and acceptance processes | X | ||||
15.
|
Manage and track ACS purchase orders and service orders | X | ||||
16.
|
Coordinate delivery and installation of new products and services, as required | X | ||||
17.
|
Ensure that new equipment/hardware complies with established Symetra standards and architectures | X | ||||
18.
|
Review and approve selection of hardware to be installed in Symetra facilities and software to be installed on Symetra hardware | X | ||||
19.
|
Review and approve acquisition acceptance process | X | ||||
20.
|
Adhere to Symetra acquisition acceptance process | X | ||||
21.
|
Track (e.g., input, maintain, update, report) ACS and Symetra equipment/hardware, circuits and software licenses installed in the Symetra environment | X | ||||
22.
|
Review and provide comments regarding tracking methodology | X | ||||
23.
|
Manage and maintain ACS Software licenses information through Software license life cycle | X | ||||
Confidential Information
Page 6
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Acquisition and Asset Management Roles and Responsibilities | ACS | Symetra | ||||
24.
|
Install and configure assets used in performance of Services | X | ||||
25.
|
Establish, update, and maintain an asset inventory database and system and network configuration charts (e.g., location, asset ID, serial number) and ensure service contracts are in force as needed to meet SLRs | X | ||||
26.
|
Update asset records related to all change activities (e.g., desktop, IMAC Break/Fix, enterprise reorganization and change management) | X | ||||
27.
|
Track and advise Symetra of expiration and renewal requirements for device/software licenses at least 90 days prior to any such expiration | X | ||||
28.
|
Provide timely and regular recommendations to purchase additional license capacity, recommending alternatives, or curtailing usage where necessary and appropriate, to restore, or continue to maintain, license compliance to align with Symetra’s annual budget planning cycle | X | ||||
29.
|
Hold periodic reviews and ensure review is conducted 90 days prior to expiration of all Software license and maintenance agreements | X | ||||
30.
|
Provide Symetra with reports and recommendations to use in making Software acquisition and discontinuance decisions | X | ||||
31.
|
Administer and manage warranty and maintenance contracts for assets used in performance of Services | X | ||||
32.
|
Manage and perform license audits, reconcile the number of licenses to the number of installs, identify and report license compliance issues on at least an annual basis, and/or in accordance with vendor software license requirements | X | ||||
33.
|
Review Symetra license compliance issues | X | ||||
34.
|
Provide asset inventory and services reports | X | ||||
35.
|
Provide read only access for Symetra into the asset database | X | ||||
36.
|
Periodic review/audit asset inventory management procedures | X | ||||
37.
|
Provide equipment and software asset tracking/management per Symetra standard policies and procedures | X | ||||
38.
|
Provide ACS with Symetra standard equipment disposition policies and procedures | X | ||||
39.
|
Provide equipment disposition services in accordance with Section 13.1.5 of the Agreement and in accordance with Symetra standard policies and procedures | X | ||||
40.
|
Terminate, dispose of, and relocate assets as needed/specified and provide disposition reports as needed | X | ||||
3.1.6 Engineering Design and Development
Engineering design and development Services are the activities associated with the engineering and
development of the technical infrastructure, tools and utilities that enhance the Service Towers.
The following table identifies each Party’s engineering design and development roles and
responsibilities.
Confidential Information
Page 7
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 6. Engineering Design and Development Roles and Responsibilities
| Engineering Design and Development Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Establish engineering design and development policies and procedures as it relates to engineering design | X | ||||
2.
|
Participate in developing and review engineering design and development policies and procedures, as appropriate | X | ||||
3.
|
Develop engineering design and development plans where there is an impact on Symetra entities/facilities and/or other Third-Party agreements. | X | ||||
4.
|
Approve engineering design and development plans where there is an impact on Symetra entities/facilities and/or other Third-Party agreements | X | ||||
5.
|
Perform engineering functions required to implement and manage Service Tower Services on ACS owned/leased facilities for additional or new products and services | X | ||||
6.
|
Perform engineering functions required to implement and manage Service Tower Services on Symetra owned/leased facilities for additional or new products and services | X | ||||
7.
|
Manage engineering design and development efforts using formal project management tools and methodologies | X | ||||
8.
|
Review and approve engineering design and development plans and procedures where there is an impact on other Symetra entities/facilities/Third-Party agreements | X | ||||
3.1.7 Integration and Testing
Integration and testing Services are the activities that ensure that all individual Symetra
infrastructure components, including but not limited to hardware and software, configured with, or
added to, the infrastructure work together cohesively to achieve the intended results.
The following table identifies each Party’s integration and testing roles and responsibilities.
Table 7. Integration and Testing Roles and Responsibilities
| Integration and Testing Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop integration and testing policies and procedures | X | ||||
2.
|
Review and approve integration and testing policies and procedures and deliverables | X | ||||
3.
|
Manage integration test environment | X | ||||
4.
|
Maintain software release matrices across development, quality assurance, and production environments and networks | X | ||||
5.
|
Validate and approve the software release matrix | X | ||||
6.
|
Conduct integration and security testing for all new and upgraded equipment, networks, software or services to include unit, system, integration and regression testing | X | ||||
7.
|
Evaluate all new and upgraded equipment, networks, software or services for compliance with Symetra security policies, regulations and procedures | X | ||||
Confidential Information
Page 8
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Integration and Testing Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Assess and provide Symetra with written communications regarding the overall impact and potential risk to systems and networks prior to implementing changes | X | ||||
9.
|
Define user Acceptance Criteria test requirements | X | ||||
10.
|
Prepare test plans for any proposed changes to Service Tower components | X | ||||
11.
|
Review and approve test plans for any proposed changes to Service area components/configurations | X | ||||
12.
|
Stage new and upgraded equipment, software or services to smoothly transition into existing environment | X | ||||
13.
|
Perform modifications and performance-enhancement adjustments to Symetra system software and utilities as a result of changes to architectural standards | X | ||||
14.
|
Test new releases of supported hardware and software to ensure conformance with Symetra SLRs/SLAs | X | ||||
15.
|
Provide, manage and maintain middleware | X | ||||
16.
|
Provide integration of application software | X | ||||
17.
|
Perform configuration management and change management activities | X | ||||
3.1.8 Implementation and Migration
Implementation and migration Services are the activities associated with the installation of new
and upgraded Services, hardware, Software and network components.
The following table identifies each Party’s implementation and migration roles and
responsibilities.
Table 8. Implementation and Migration Roles and Responsibilities
| Implementation and Migration Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define system and network implementation and migration policies and procedures | X | ||||
2.
|
Review and approve system and network implementation and migration policies and procedures | X | ||||
3.
|
Notify Symetra of ACS equipment migration and redeployment plans | X | ||||
4.
|
Notify ACS of Symetra equipment migration and redeployment plans | X | ||||
5.
|
Coordinate and review all implementation and migration plans and schedules with Symetra in accordance with Change Management Procedures | X | ||||
6.
|
Approve implementation and migration plans and schedules | X | ||||
7.
|
Conduct pre-installation site surveys, as required | X | ||||
8.
|
Install enhancements to technical architecture or services provided | X | ||||
9.
|
Install new or enhanced Service Tower components (e.g. hardware, software, middleware, utilities, networks, peripherals, configurations) | X | ||||
Confidential Information
Page 9
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Implementation and Migration Roles and Responsibilities | ACS | Symetra | ||||
10.
|
Perform Service Tower component upgrades as a result of new and enhanced applications and architectures (e.g. hardware, software, middleware, utilities, networks, peripherals, configurations) | X | ||||
11.
|
Install physical infrastructure as required (e.g., wiring, cable plant, and cooling etc.) | X | ||||
12.
|
Coordinate implementation and migration support activities with Symetra Personnel and ACS help desk Personnel | X | ||||
13.
|
Perform data migration, excluding conversion, by electronic or manual methods as a result of implementation or migration (e.g., databases, network system management repositories, address tables, management information bases (MIBs)) | X | ||||
14.
|
Perform appropriate tests on all IMACs | X | ||||
15.
|
Conduct and document user acceptance tests plans and results | X | ||||
16.
|
Approve user Acceptance Criteria plans and results | X | ||||
17.
|
Provide Symetra technical staff and End-Users with training related to the implementation of new products and services on request | X | ||||
3.1.9 Operations and Administration
Operations and administration Services are the activities associated with providing a stable IT
infrastructure, which include effectively and efficiently performing procedures to ensure Services
are delivered in accordance with the SLRs.
The following table identifies each Party’s operations and administration roles and
responsibilities.
Table 9. Operations and Administration Roles and Responsibilities
| Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Provide operations requirements and policies, including schedules for the operation of Symetra systems and networks | X | ||||
2.
|
Develop operations procedures that meet requirements and adhere to defined policies | X | ||||
3.
|
Define and develop operational documentation requirements (run books, contact lists, operations scripts etc.) | X | ||||
4.
|
Approve operations policies and procedures, documentation and reporting | X | ||||
5.
|
Identify enterprise system management tools to monitor the IT infrastructure and Symetra applications | X | ||||
6.
|
Coordinate with Symetra to deploy enterprise system and network management tools to monitor the IT infrastructure and Symetra applications | X | ||||
7.
|
Install and configure enterprise system and network management tools in such a fashion that problems, issues and events are proactively identified, reported and resolved according to prescribed SLRs | X | ||||
Confidential Information
Page 10
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Perform event management monitoring of services to detect abnormal conditions or alarms, log abnormal conditions, analyze the condition and take corrective action | X | ||||
9.
|
Manage hardware, software, peripherals, services and spare parts to meet SLRs, minimize down time and minimize Symetra resource requirements | X | ||||
10.
|
Interface with help desk and Symetra for Incident and problem management activities | X | ||||
11.
|
Provide Level 2 and Level 3 support as required | X | ||||
12.
|
Manage and coordinate Subcontractors and Third Parties in order to meet Services and SLRs | X | ||||
13.
|
Develop and provide operational reports (daily, weekly, monthly) that provide status of operational activities, production issues, and key operational metrics | X | ||||
14.
|
Review and approve operational reports | X | ||||
15.
|
Manage backup media inventory (tape, disk, optical and other media type) including the ordering and distribution of media | X | ||||
16.
|
Perform system and network backups and associated rotation of media | X | ||||
17.
|
Archive data media at a secure offsite location | X | ||||
18.
|
Ensure ongoing capability to recover archived data from media as specified (backwards compatibility of newer backup equipment) | X | ||||
19.
|
Test backup media to ensure incremental and full recovery of data is possible and ensure system and network integrity as required or requested by Symetra | X | ||||
20.
|
Recover files, file system or other data required from backup media as required or requested by Symetra | X | ||||
21.
|
Provide recovery and backup requirements and updates as they change | X | ||||
22.
|
Conduct disaster recovery testing per policies and procedures | X | ||||
23.
|
Audit operations and administration polices for compliance with Symetra security policies | X | ||||
24.
|
For ACS-owned leased or licensed assets, provide a copy of, or access to, then-current vendor-supplied documentation | X | ||||
25.
|
For Symetra-owned, leased, or licensed assets, provide a copy of, or access to, then-current or future vendor-supplied documentation | X | ||||
23.
|
Provide data and records retention, archiving and destruction in accordance with Symetra policies | X | ||||
Confidential Information
Page 11
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
3.1.10 Account Administration
Account administration Services are the Services and activities associated with managing and
coordinating End-User accounts (e.g., account/ID/password activation, termination, changes, and
expiration). ACS will provide comprehensive user ID administration support while enforcing Symetra
application and system access requirements for all Service Tower components where user access IDs
and passwords are required.
The following table identifies each Party’s account administration roles and responsibilities.
Table 10. Account Administration Services Roles and Responsibilities
| Account Administration Services Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop, document and maintain account administration Services processes and procedures for activation, changes and terminations (e.g. password/account setup and password reset, remote access connectivity, e-mail accounts, End-User IDs) that meet Symetra requirements and adhere to Symetra policies | X | ||||
2.
|
Review and provide additional procedures as required and approve account administration Services procedures | X | ||||
3.
|
Conduct account administration Services (e.g., account activation, termination, changes, expiration) in accordance with Symetra policies | X | ||||
4.
|
Manage and maintain a secure environment through appropriate control of End-User accounts and access privileges | X | ||||
5.
|
Add, change, delete, or revoke user IDs that access system software (e.g., operating systems or subsystems) using access control software as per Symetra-established security standards | X | ||||
6.
|
Add, change, delete, or revoke user IDs that access applications controlled by Symetra, per the Symetra-established security standards | X | ||||
7.
|
Add, change, delete, or revoke user IDs that access applications that are controlled by ACS, per the Symetra-established security standards | X | ||||
8.
|
Establish End-User ID administrative security procedures and practices to ensure that all End-User IDs are authenticated (for example, encryption, minimal level, password) for operating systems and databases (excludes applications) | X | ||||
9.
|
Review group membership and system level user IDs in accordance with Symetra-established security guidelines | X | ||||
10.
|
Review and remove End-User and Symetra End-User access rights when the End-User is no longer employed or job responsibilities change including operating system and subsystem access per Symetra-established guidelines; notify Symetra of all such changes in accordance with Symetra-established security guidelines | X | ||||
11.
|
Review and revalidate system user IDs in accordance with Symetra-established security standards | X | ||||
12.
|
Remove application user IDs per Symetra direction | X | ||||
13.
|
Perform password resets for End-Users per the Symetra-established security guidelines | X | ||||
14.
|
Provide a process to change system default passwords where capability exists | X | ||||
15.
|
Encrypt passwords per Symetra-established security standards | X | ||||
16.
|
Provide remote access administration (e.g., VPN access) | X | ||||
17.
|
Provide audit trail for all End-User ID activities for Symetra Systems (e.g., create, track, and delete IDs) | X | ||||
Confidential Information
Page 12
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Account Administration Services Roles and Responsibilities | ACS | Symetra | ||||||
18.
|
Manage and maintain system accounts | X | ||||||
3.1.11 Incident and Problem Management
Incident and problem management Services include the activities associated with restoring normal
service operation as quickly as possible and minimizing the adverse impact on business operations,
thus ensuring that the best possible levels of service quality and availability are maintained.
Problem management also includes minimizing the adverse impact of Incidents and problems on the
business that are caused by errors in the IT infrastructure, and to prevent the recurrence of
Incidents related to those errors. In order to achieve this goal, problem management seeks to
review Incidents, get to the root cause of Incidents and then initiate actions to improve or
correct the situation.
The following table identifies each Party’s Incident and problem management roles and
responsibilities.
Table 11. Incident & Problem Management
| Incident and Problem Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define Incident and problem management policies and procedures | X | ||||
2.
|
Approve Incident and problem management policies and procedures | X | ||||
3.
|
Establish operations and service management quality assurance and control programs | X | ||||
4.
|
Approve operations and service management quality assurance and control programs | X | ||||
5.
|
Perform quality assurance and quality control programs | X | ||||
6.
|
Coordinate user support activities with the help desk | X | ||||
7.
|
Establish Incident/problem classification by Priority Level | X | ||||
8.
|
Provide Level 2 and Level 3 support as required to resolve Incidents and problems | X | ||||
9.
|
Establish Incident/problem workflow, escalation, communication and reporting processes that help to achieve the SLRs | X | ||||
10.
|
Review and approve Incident/problem classification, prioritization and workflow, communication, escalation and reporting processes | X | ||||
11.
|
Provide, configure, and operate Incident and problem management system that tracks Incidents across all Service Towers | X | ||||
12.
|
Provide Symetra access and input capabilities to Incident and problem tracking system to allow for Incident/problem monitoring and ad hoc reporting | X | ||||
13.
|
Manage entire Incident/problem life cycle including detection, diagnosis, Symetra status reporting, repair and recovery | X | ||||
14.
|
Ensure Incident resolution activities conform to defined Change Management Procedures | X | ||||
15.
|
Manage efficient workflow of Incidents including the involvement of Third Party providers (e.g., vendors, public carriers, ISP) | X | ||||
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Page 13
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Incident and Problem Management Roles and Responsibilities | ACS | Symetra | ||||
16.
|
Coordinate and take ownership of problem resolution with Symetra and Third Parties (e.g., public carriers, ISP) | X | ||||
17.
|
Perform Root Cause Analysis of Incidents, document findings and take corrective actions for in-scope Services. Resolve problem and/or substantiate that all reasonable actions have been taken to prevent future reoccurrence. | X | ||||
18.
|
Review the state of open problems and the progress being made in addressing problems as needed | X | ||||
19.
|
Participate in problem review sessions and provide listing and status of problems categorized by problem impact | X | ||||
20.
|
Conduct proactive Incident trend analysis and on a quarterly basis review results with Symetra to identify potential problems and Incident trends prior to becoming problems | X | ||||
21.
|
Identify possible enhancement opportunities for improved operational performance and potential cost savings based on results of Incident and problem resolution activities and Incident trend analysis | X | ||||
22.
|
Review and approve projects to implement enhancement opportunities | X | ||||
23.
|
Implement approved projects for enhancement opportunities | X | ||||
24.
|
Authorize close of Symetra initiated Priority Level 1 and Priority Level 2 Incidents | X | ||||
3.1.12 Maintenance
Maintenance Services are the activities associated with the maintenance and repair of hardware,
software and networks, including “Break/Fix”, Equipment Refresh and Software Enhancement all of
which must be implemented only in accordance with the Change Management Procedures. Installed
platform and product version levels are not to be more than one version behind the current
commercial release, unless coordinated with Symetra.
The following table identifies each Party’s maintenance roles and responsibilities.
Table 12. Maintenance Roles and Responsibilities
| Maintenance Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define maintenance and repair policies and procedures. | X | ||||
2.
|
Review and approve maintenance and repair policies and procedures. | X | ||||
3.
|
Develop and implement maintenance schedules based on Symetra approved maintenance window | X | ||||
4.
|
Define dispatch requirements and point-of-service locations | X | ||||
5.
|
Ensure appropriate maintenance coverage for all system and network components | X | ||||
6.
|
Provide maintenance and Break/Fix support in Symetra’s defined locations, including dispatching repair technicians to the point-of-service location if necessary | X | ||||
7.
|
Perform diagnostics and maintenance on all Equipment and Software including but not limited to hardware, software, peripherals, networks and special purpose devices as appropriate | X | ||||
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Page 14
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Maintenance Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Install manufacturer field change orders, service packs, firmware, and software maintenance releases, etc. | X | ||||
9.
|
Install/implement product patches, “bug fixes,” service packs and other Software Enhancements | X | ||||
10.
|
Perform software (including Software Enhancements) distribution and version control, both electronic and manual | X | ||||
11.
|
Replace defective parts including preventive maintenance, according to the manufacturer’s published mean-time-between failure rates | X | ||||
12.
|
Conduct maintenance and parts management and monitoring during warranty and off-warranty periods | X | ||||
13.
|
Manage Equipment, Software, peripherals, Services and spare parts to meet SLRs | X | ||||
3.1.13 Configuration Management
Configuration management Services are the activities to provide a logical model of the
infrastructure by identifying, controlling, maintaining, and verifying installed hardware, Software
(including without limitation the verification of Symetra Software or applications) and network
versions. The goal being to account for all assets and configurations, provide accurate information
on configurations and provide a sound basis for Incident, problem, change and release management
and to verify configuration records against the infrastructure and correct any exceptions.
The following table identifies each Party’s configuration management roles and responsibilities.
Table 13. Configuration Management Roles and Responsibilities
| Configuration Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define configuration management policies and procedures. | X | ||||
2.
|
Train ACS Personnel on the established process for tracking configuration changes. | X | ||||
3.
|
Review and comment on configuration management policies, procedures and processes. | X | ||||
4.
|
Ensure configuration management processes are consistent across all environments (e.g., development, test and production) | X | ||||
5.
|
Establish configuration management database (CMDB) per Symetra requirements. | X | ||||
6.
|
Review and comment on configuration management database | X | ||||
7.
|
Select, install and maintain configuration management tools | X | ||||
8.
|
Enter/upload configuration data into configuration database | X | ||||
9.
|
Establish process interfaces to problem and Incident management, change management, technical support, maintenance and asset management processes | X | ||||
10.
|
Establish appropriate authorization controls for modifying configuration items as well as verify compliance with software licensing | X | ||||
Confidential Information
Page 15
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Configuration Management Roles and Responsibilities | ACS | Symetra | ||||
11.
|
Establish guidelines for physical and logical separation between development, test and production and the process for deploying and back out of configuration items | X | ||||
12.
|
Establish configuration baselines as reference points for rebuilds, and providing ability to revert to stable configuration states | X | ||||
13.
|
Establish process for verifying the accuracy of configuration items, adherence to configuration management process and identifying process deficiencies | X | ||||
14.
|
Provide Symetra configuration management reports as required and defined by Symetra | X | ||||
15.
|
Audit configuration management process and accuracy of configuration data | X | ||||
3.1.14 Change and Release Management
Change and release management processes and activities are inter-related and complementary. A high
level description of each is provided below.
Change management Services are the activities to ensure that standardized methods and procedures
are followed for efficient and prompt handling of all changes. Change management activity is
undertaken to minimize the impact of change upon Service quality and improve the day-to-day
operations of the organization. Change management covers all aspects of managing the introduction
and implementation of all changes affecting the Services and the management processes, tools, and
methodologies designed and utilized to support the systems and networks. The change management
process includes the following process steps:
| § | Request process | ||
| § | Recording/tracking process | ||
| § | Prioritization process | ||
| § | Responsibility assignment process | ||
| § | Impact/risk assessment process | ||
| § | Review / approval process | ||
| § | Implementation process | ||
| § | Verification (test) process | ||
| § | Release process | ||
| § | Closure process |
Release management activities take a holistic view of a change to a Service and ensure that all
aspects of a release, both technical and non-technical, are considered together. The goals are to:
| • | Plan and oversee the successful rollout of Equipment Refresh and Software Enhancements | |
| • | Design and implement efficient procedures for distribution and installation Software Enhancements | |
| • | Ensure that only authorized and tested Software Enhancements are installed |
Confidential Information
Page 16
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| • | Ensure that changes are traceable and secure. |
Implementation and back-out plans shall be documented and approved by Symetra. Master copies of new
Software Enhancements shall be secured in a software library and configuration databases shall be
updated.
The following table identifies each Party’s change management and release management roles and
responsibilities.
Table 14. Change and Release Management Roles and Responsibilities
| Change and Release Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend change and release management policies, procedures, processes and training requirements for Symetra infrastructure | X | ||||
2.
|
Participate in change and release management policies, procedures, processes and training requirements for Symetra infrastructure | X | ||||
3.
|
Establish change classifications (impact, priority, risk) and change authorization process | X | ||||
4.
|
Participate in the development of the Change Management Procedures and release management procedures and policies | X | ||||
5.
|
Approve Change Management Procedures and release management procedures and policies | X | ||||
6.
|
Ensure change and release management Services processes are consistent across all environments (e.g., development, test and production) | X | ||||
7.
|
Administer the version control system as it relates to release management of Symetra custom applications | X | ||||
8.
|
Document and classify proposed changes to the Services. Documentation shall include cost and risk impact and back out plans of those changes and establish release management plans for major changes. | X | ||||
9.
|
Develop and maintain change plans and schedule of planned changes and provide to Symetra for review as required | X | ||||
10.
|
Schedule and conduct change management meeting to include review of planned changes and results of changes made | X | ||||
11.
|
Provide change documentation (e.g., plans, schedules, test plans, backout plans) as requested by Symetra | X | ||||
12.
|
Authorize and approve scheduled changes or alter the schedule of any or all change requests | X | ||||
13.
|
Review release management details and alter as appropriate to meet the needs of Symetra (back out plan, go/no go decision) | X | ||||
14.
|
Notify Symetra of change timing and impact | X | ||||
15.
|
Implement ACS responsibilities associated with changes and adhere to detailed release plans | X | ||||
16.
|
Modify and update systems and documentation impacted by implemented changes (e.g., Operations Manual, CMDB, Asset Management System, Service catalog (if applicable), DR plan) | X | ||||
Confidential Information
Page 17
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Change and Release Management Roles and Responsibilities | ACS | Symetra | ||||
17.
|
Verify and report to Symetra that change met objectives and resolve negative impacts | X | ||||
18.
|
Monitor changes and report results to Symetra of changes and impacts | X | ||||
19.
|
Conduct user acceptance tests as required | X | ||||
20.
|
Perform quality control audits and approve change control results | X | ||||
21.
|
Maintain master copies of new versions in a secured software library and update configuration databases | X | ||||
3.1.15 Capacity Management
Capacity management involves ensuring that the capacity of the IT infrastructure matches the
evolving demands of Symetra’s business in the most cost-effective and timely manner. ACS will
provide comprehensive capacity and performance management for all Services (e.g., network, server,
storage, output processing, and content management). Capacity and performance management will
mitigate service degradation and outages due to increases in utilization of Services and
infrastructure. Additionally, it will be used to support proactive development, maintenance, and
communication of tactical and strategic technology plans, and to accommodate for growth or changing
business requirements. The process encompasses the following:
| § | Monitoring performance and throughput of services and supporting components | ||
| § | Undertaking tuning activities | ||
| § | Understanding current demands and forecasting for future requirements | ||
| § | Developing capacity plans which will meet demand and SLRs | ||
| § | Conducting risk assessment of capacity recommendations | ||
| § | Identifying financial impacts of capacity plans |
The following table identifies each Party’s capacity management roles and responsibilities.
Table 15. Capacity Management Roles and Responsibilities
| Capacity Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Establish comprehensive capacity management planning process | X | ||||
2.
|
Review and approve capacity management planning process | X | ||||
3.
|
Define, develop and implement tools that allow for the effective capacity monitoring/trending of IT infrastructure, system software, and components. | X | ||||
4.
|
Continually monitor resource usage to enable proactive identification of capacity and performance issues | X | ||||
5.
|
Capture and assess trending information and forecast future Symetra capacity requirements based on Symetra defined thresholds | X | ||||
6.
|
Identify future business requirements that will alter capacity requirements | X | ||||
7.
|
Participate in all capacity planning activities | X | ||||
Confidential Information
Page 18
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Capacity Management Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Provide infrastructure capacity impact assessment when Symetra adds, removes or modifies Symetra Software and ensure adequate capacity in support of changes to ACS Software | X | ||||
9.
|
Review capacity impact assessment when adding, removing or modifying applications | X | ||||
10.
|
Assess impact/risk of capacity changes | X | ||||
11.
|
Assess Incidents/problems related to throughput performance | X | ||||
12.
|
Recommend changes to capacity to improve Service performance | X | ||||
13.
|
Approve capacity related recommendations | X | ||||
14.
|
Maintain capacity levels to optimize use of existing IT resources and minimize Symetra costs to deliver Services at agreed to service levels | X | ||||
15.
|
Ensure adequate capacity exists within the environment to meet SLR requirements taking into account daily, weekly and seasonal variations in capacity demands | X | ||||
16.
|
Provide asset utilization and asset efficiency reporting | X | ||||
17.
|
Validate asset utilization and asset efficiency | X | ||||
18.
|
Provide quarterly capacity management plans (i.e., develop, present, review with Symetra) | X | ||||
19.
|
Review and approve quarterly capacity management plan | X | ||||
3.1.16 Performance Management
Performance management Services are the activities associated with tuning systems and networks for
optimal performance.
The following table identifies each Party’s performance management roles and responsibilities...
Table 16. Performance Management Roles and Responsibilities
| Performance Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document system and network performance requirements | X | ||||
2.
|
Approve system and network performance requirements | X | ||||
3.
|
Develop and document performance management procedures that meet requirements and adhere to defined policies | X | ||||
4.
|
Approve performance management procedures | X | ||||
5.
|
Perform proactive system and network tuning to maintain optimum performance in accordance with Change Management Procedures | X | ||||
6.
|
Manage system and network resources (e.g., devices and traffic) to meet defined availability and performance SLRs/SLAs | X | ||||
7.
|
Provide regular monitoring and reporting of system and network performance, utilization and efficiency | X | ||||
8.
|
Proactively evaluate, identify and recommend configurations or changes to configurations which will enhance performance | X | ||||
Confidential Information
Page 19
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Performance Management Roles and Responsibilities | ACS | Symetra | ||||
9.
|
Develop and review with Symetra improvement plans as required to meet SLRs/SLAs | X | ||||
10.
|
Authorize improvement plans | X | ||||
11.
|
Implement improvement plans and coordinate with Third Parties as required | X | ||||
12.
|
Provide technical advice and support to the application maintenance and development staffs as required | X | ||||
3.1.17 Service Level Monitoring and Reporting
Monitoring and reporting Services are the activities associated with monitoring and reporting of
service delivery with respect to SLR/SLAs. In addition, ACS shall report system management
information (e.g., performance metrics, and system accounting information) to the designated
Symetra representatives in a format agreed to by Symetra.
The following table identifies each Party’s service level monitoring and reporting roles and
responsibilities..
Table 17. Service Level Monitoring and Reporting Responsibilities
| Service Level Monitoring Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document SLAs and reporting cycles | X | ||||
2.
|
Implement agreed to SLAs | X | ||||
3.
|
Report on service performance and improvement results | X | ||||
4.
|
Coordinate SLA monitoring and reporting with designated Symetra representative and Third-Party vendors, as required | X | ||||
5.
|
Measure, analyze, and provide management reports on performance relative to requirements | X | ||||
6.
|
Develop service level improvement plans where appropriate | X | ||||
7.
|
Review and approve improvement plans | X | ||||
8.
|
Implement improvement plans | X | ||||
9.
|
Review and approve SLR metrics and performance reports | X | ||||
10.
|
Provide Symetra portal access to performance and SLA reporting and monitoring system | X | ||||
3.1.18 Account Management
Account management Services are the activities associated with the ongoing management of the
service environment.
The following table identifies each Party’s account management roles and responsibilities.
Table 18. Account Management Roles and Responsibilities
| Account Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document account management structure, planning and procedures | X | ||||
2.
|
Approve account management structure, planning and procedures | X | ||||
Confidential Information
Page 20
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Account Management Roles and Responsibilities | ACS | Symetra | ||||
3.
|
Develop a detailed Services catalog which details services offered including all service options, pricing, installation timeframes, order process (new, change & remove service) and prerequisites | X | ||||
4.
|
Develop a service ordering process that clearly defines how to order, change or delete Services | X | ||||
5.
|
Recommend criteria and formats for administrative, service activity and service level reporting | X | ||||
6.
|
Approve criteria and formats for administrative, service activity and service level reporting | X | ||||
7.
|
Develop and implement customer satisfaction program for tracking the quality of Service delivery to End-Users | X | ||||
8.
|
Provide stewardship reporting (e.g., statistics, trends, audits) based on Symetra’s requirements | X | ||||
3.1.19 Root Cause Analysis
ACS will develop, implement, and maintain a Root Cause Analysis process and perform the activities
required to diagnose, analyze, recommend, and take corrective measures to prevent recurring
problems and/or trends.
The following table identifies each Party’s Root Cause Analysis roles and responsibilities.
Table 19. Root Cause Analysis Roles and Responsibilities
| Root Cause Analysis Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify requirements and policies for Root Cause Analysis (e.g., events that trigger an Root Cause Analysis) | X | ||||
2.
|
Develop procedures for performing a Root Cause Analysis that meet requirements and adhere to defined policies | X | ||||
3.
|
Approve Root Cause Analysis procedures | X | ||||
4.
|
Conduct and review with Symetra proactive trend analysis to identify emerging and recurring problems | X | ||||
5.
|
Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Symetra | X | ||||
6.
|
Recommend solutions to address recurring problems or failures | X | ||||
7.
|
Approve solutions to address recurring problems or failures | X | ||||
8.
|
Identify all Priority Level 1 and Priority Level 2 Incidents that require Root Cause Analysis | X | ||||
9.
|
Conduct a Root Cause Analysis for all Priority Level 1 and Priority Level 2 Incidents, and provide Root Cause Analysis report recommending appropriate preventative and resolution action | X | ||||
10.
|
Approve solutions to address Priority Level 1 and Priority Level 2 Incidents | X | ||||
11.
|
Provide status report detailing the root cause of and procedure for correcting recurring problems and Priority Level 1 and Priority Level 2 Incidents until closure as determined by Symetra | X | ||||
Confidential Information
Page 21
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Root Cause Analysis Roles and Responsibilities | ACS | Symetra | ||||
12.
|
Identify root cause of Priority Levels 3 and 4 Incidents at Symetra’s request not to exceed 3 requests per month | X | ||||
3.1.20 Training and Knowledge Transfer
Training and knowledge transfer Services consist of:
| a. | ACS will provide training for the improvement of skills through education and instruction for ACS’ staff. ACS will participate in any initial and on-going training delivered by Symetra as required that would provide a learning opportunity about Symetra’s business and technical environment. | ||
| b. | ACS will provide training for Symetra technical staff for the express purpose of exploitation of the functions and features of the Symetra computing environment. Delivery methods may include classroom style, computer-based, individual, or other appropriate means of instruction. | ||
| c. | ACS will provide Symetra selected industry standards based training for those areas which it is certified to teach (Six Sigma for example). ACS will also coordinate with Symetra on other available industry training for which there may be associated costs. |
The following table identifies each Party’s training and knowledge transfer roles and
responsibilities.
Table 20. Training and Knowledge Transfer Roles and Responsibilities
| Training and Knowledge Transfer Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document training and knowledge database requirements and policies | X | ||||
2.
|
Participate in development, review and approve training requirements | X | ||||
3.
|
Develop and document procedures that meet training requirements and adhere to defined policies | X | ||||
4.
|
Approve training procedures | X | ||||
5.
|
Provide to and instruct Symetra personnel on the provision of Services (e.g., “rules of engagement”, requesting services, etc.) | X | ||||
6.
|
Approve ACS developed training program | X | ||||
7.
|
Provide and maintain a Symetra accessible knowledge database/portal | X | ||||
8.
|
Develop and implement knowledge transfer procedures to ensure that more than one individual understands key components of the business and technical environment | X | ||||
9.
|
Participate in Symetra delivered instruction on the business and technical environment | X | ||||
10.
|
Develop and document training requirements that support the ongoing provision of Services, including refresher courses as needed and instruction on new functionality | X | ||||
Confidential Information
Page 22
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Training and Knowledge Transfer Roles and Responsibilities | ACS | Symetra | ||||
11.
|
Take training classes as needed to remain current with systems, software, features and functions for which help desk support is provided in order to improve Service performance (e.g., First Contact Resolution) | X | ||||
12.
|
Provide training to Symetra when substantive (as defined between Symetra and ACS) technological changes (e.g., new systems or functionality) are introduced into the Symetra environment to facilitate full exploitation of all relevant functional features | X | ||||
13.
|
Provide training materials for Symetra technical staff for Level 1 supported applications | X | ||||
14.
|
Provide on-going training materials for help desk Personnel on the Symetra business and technical environments as defined by Symetra | X | ||||
15.
|
Provide Symetra selected classroom-style and computer-based training (case-by-cases basis) for standard commercial-off-the-shelf (COTS) applications | X | ||||
3.1.21 Documentation
Documentation Services are the activities associated with developing, revising, maintaining,
reproducing, and distributing information in hard copy and electronic form (e.g., SDRM , Root Cause
Analysis, and training documentation).
The following table identifies each Party’s documentation roles and responsibilities.
Table 21. Documentation Roles and Responsibilities
| Documentation Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define documentation requirements and formats | X | ||||
2.
|
Participate in defining documentation requirements and formats as appropriate | X | ||||
3.
|
Approve documentation requirements and formats | X | ||||
4.
|
Provide output in agreed format for support of activities throughout the life cycle of Services as specified in each Service Tower | X | ||||
5.
|
Document system specifications and configurations (e.g., interconnection topology, configurations, and network diagrams) | X | ||||
6.
|
Document standard operating procedures (e.g., boot, failover, spool management, batch processing, and backup) | X | ||||
7.
|
Document policies, procedures, production and maintenance schedules and job schedules | X | ||||
8.
|
Provide Symetra with a copy of or access to any ACS or Third Party-supplied documentation (including updates thereto) at Symetra’s request and to the extent allowable by law. | X | ||||
9.
|
Provide Symetra with a copy of or access to any ACS or Third Party-supplied project plans and associated documentation at Symetra’s request and to the extent allowable by law. | X | ||||
Confidential Information
Page 23
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
3.1.22 Technology Refreshment and Replenishment
Technology refreshment and replenishment Services are the activities associated with modernizing
the IT infrastructure on a continual basis to ensure that the system components stay current.
The following table identifies each Party’s technology refreshment and replenishment roles and
responsibilities.
Table 22. Technology Refreshment and Replenishment Roles and Responsibilities
| Technology Refreshment and Replenishment Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Subject to the terms set forth in Sections 2.5.2 and 2.5.3 of the Agreement, recommend and establish technology refreshment and replenishment life-cycle management policies, procedures and plans appropriate for support of Symetra business requirements | X | ||||
2.
|
Approve technology refreshment and replenishment policies, procedures and plans in accordance with the Change Management Procedures. | X | ||||
3.
|
Manage, maintain, and update as necessary, the approved technology refreshment and replenishment policies, procedures, and plans | X | ||||
4.
|
Conduct annual technology refreshment and replenishment planning meetings and develop technology refreshment and replenishment plans in accordance with the Agreement | X | ||||
5.
|
Participate in technology refreshment and replenishment planning meetings | X | ||||
6.
|
Review and approve technology refreshment and replenishment plans | X | ||||
7.
|
Develop, document and maintain technology refreshment and replenishment schedules and implementation plans for each Service Tower | X | ||||
8.
|
Perform the necessary tasks required to fulfill the technology refreshment and replenishment plans (e.g., planning, project management, and implementation) | X | ||||
9.
|
Provide management reports on the progress of the technology refreshment and replenishment plans | X | ||||
10.
|
Periodically review the approved technology refreshment and replenishment implementation plans to ensure they properly support Symetra business requirements | X | ||||
3.1.23 Symetra IT General Computing Controls and Policies:
Symetra IT general computing controls and policies Services are the activities that involve the
procedures, documentation, monitoring, reporting and enforcement of all information security
policies identified by Symetra in conjunction with the Symetra general computing controls
framework. The framework is based on the ISO and NIST security standards. Examples include, but are
not limited to, the following: perimeter defense, Malware protection (e.g.; antivirus, antispyware,
anti-spam solutions, and malicious code/sites), identity and access management, encryption, key
management and certificates.
Confidential Information
Page 24
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
The following table identifies each Party’s general computing controls and policies roles and
responsibilities.
Table 23. General Computing Controls Roles and Responsibilities
| General Computing Controls Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define security requirements and policies including regulatory requirements | X | ||||
2.
|
Develop security standards and procedures including industry best practices | X | ||||
3.
|
Review and approve proposed security standards and procedures | X | ||||
4.
|
Implement agreed upon security standards and procedures | X | ||||
5.
|
Monitor and report adherence to implemented security standards and procedures | X | ||||
6.
|
Audit and validate report findings regarding adherence to security standards and procedures | X | ||||
7.
|
Maintain records and documentation related to implemented security standards and procedures, and maintain currency with the SDRM | X | ||||
8.
|
Remediate gaps for in-scope security services in adherence to Symetra provided security standards and procedures | X | ||||
3.1.24 Security (physical/logical access to systems)
Security management Services are the activities that include physical and logical security of
assets used to provide Symetra Services, Malware (e.g., computer viruses, worms, trojan horses,
spyware, adware, other malicious and unwanted software) protection, and other security services in
compliance with Symetra security requirements and all applicable regulatory requirements.
The following table identifies each Party’s security roles and responsibilities.
Table 24. Security Roles and Responsibilities
| Security Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define security requirements, standards, procedures and policies including regulatory requirements | X | ||||
2.
|
Assist in developing security standards, policies, and procedures including industry best practices | X | ||||
3.
|
Conduct risk assessment to identify control or security gaps | X | ||||
4.
|
Execute security policies and provide and operate security physical and logical monitoring tools including documentation demonstrating adherence to the process | X | ||||
5.
|
Provide physical and logical security plan and IT infrastructure based on security requirements, standards, procedures, policies and risks | X | ||||
6.
|
Review and approve physical and logical security plans | X | ||||
7.
|
Implement physical and logical security plans consistent with Symetra security policies | X | ||||
Confidential Information
Page 25
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Security Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Establish access profiles and policies for adding, changing, enabling/disabling and deleting log-on access of Symetra employees, agents and Personnel | X | ||||
9.
|
Maintain controlled access to ACS computing areas within ACS facilities (including Subcontractors’ facilities) | X | ||||
10.
|
Manage security tokens and SSL certificates in accordance with Symetra policies and procedures (e.g.,, assign to users, administer, distribute, and collect) | X | ||||
11.
|
Perform log-on/security-level access changes as detailed in profiles and policies | X | ||||
12.
|
Report security violations to Symetra per Symetra policies | X | ||||
13.
|
Resolve security violations internal to Symetra | X | ||||
14.
|
Resolve security violations that originate outside of the hosted network(s). Specific examples include denial of service attacks, spoofing, and Web exploits | X | ||||
15.
|
Configure and operate Malware protection Software for continuous scanning, eradication and reporting of detected Malware and Malware Incident resolutions | X | ||||
16.
|
Monitor Malware websites and communicate Malware alerts | X | ||||
17.
|
Deploy anti-Malware updates and patches following a Malware Incident per the Change Management Procedures | X | ||||
18.
|
Monitor supplier information and manage up-to-date information on malicious code outbreaks and deploy the appropriate Software signature files to protect against the malicious code | X | ||||
19.
|
Provide automated detection and removal of malicious code using anti-Malware software | X | ||||
20.
|
Promptly notify Symetra on detection of malicious code within the infrastructure | X | ||||
21.
|
Implement the established action plan and escalation procedures for a malicious code event beyond what is automatically fixed by the anti-Malware software | X | ||||
22.
|
Actively participate in industry standard security forums and users groups, and provide related annual documentation thereto | X | ||||
23.
|
Provide information regarding security industry-leading best practices and ACS’ recommendations for implementing any such practices annually according to Section 13.1.1 of the Agreement | X | ||||
24.
|
Review and approve such ACS’ recommendations | X | ||||
25.
|
Review all security patches relevant to the environment and classify the need and speed in which the security patches should be installed as defined by security policies | X | ||||
26.
|
Install security patches per Symetra requirements | X | ||||
27.
|
Perform periodic security audits | X | ||||
28.
|
Maintain all documentation required for security audits and internal control and control testing | X | ||||
Confidential Information
Page 26
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Security Roles and Responsibilities | ACS | Symetra | ||||||
29.
|
Place and support systems with particularly sensitive data in ACS controlled access areas. Only individuals with current, authorized access permission shall be allowed to enter these areas | X | ||||||
30.
|
Allow Third Party security audits | X | ||||||
3.1.25 Service Continuity and Disaster Recovery Services
Service continuity and disaster recovery Services are the activities associated with providing
infrastructure, resources, and processes required to restore Services in the event of a disaster in
accordance with Symetra’s disaster recovery plan. ACS must demonstrate that it will consistently
meet or exceed Symetra Service (a/k/a business) continuity and disaster recovery requirements.
Without limiting the terms set forth in Section 2.5.7 of the Agreement, the following table
identifies each Party’s Service continuity and disaster recovery roles and responsibilities.
Table 25. Service Continuity and Disaster Recovery Roles and Responsibilities
| Service Continuity and Disaster Recovery Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define Symetra Services continuity and disaster recovery strategy, requirements and scenarios | X | ||||
2.
|
Recommend best practice Services continuity and disaster recovery strategies, policies and procedures | X | ||||
3.
|
As needed, assist Symetra in other continuity and emergency management activities | X | ||||
4.
|
Develop and implement detailed disaster recovery plan, processes and solutions (e.g., hardware, software, network, back up method, recovery method, Third Party connectivity and communication) to achieve Symetra’s disaster recovery requirements including ACS’ ability to comply with the continuity and disaster recovery SLRs | X | ||||
5.
|
Define data (e.g., file system, database, and flat files) replication, backup and retention requirements | X | ||||
6.
|
Establish processes to ensure disaster recovery plans are kept up to date and reflect changes in Symetra environment | X | ||||
7.
|
Review and approve disaster recovery plan | X | ||||
8.
|
Manage Third Party disaster recovery vendor contracts, including updates on equipment required to recover Symetra systems (if part of ACS disaster recovery solution) | X | ||||
9.
|
Establish disaster recovery test requirements | X | ||||
10.
|
Perform scheduled ACS disaster recovery tests per Symetra policies and provide all technical resources required to execute the test and to resolve issues encountered during the test | X | ||||
11.
|
Coordinate involvement of users for disaster recovery testing (e.g., Symetra, Third Parties, and End-Users) | X | ||||
12.
|
Participate in disaster recovery tests | X | ||||
13.
|
Track and report disaster recovery test results to Symetra | X | ||||
14.
|
Review and approve disaster recovery testing results | X | ||||
Confidential Information
Page 27
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| Service Continuity and Disaster Recovery Roles and Responsibilities | ACS | Symetra | ||||
15.
|
Develop action plan to address disaster recovery testing results | X | ||||
16.
|
Approve action plan | X | ||||
17.
|
Implement action plan and provide on-going status until completion | X | ||||
18.
|
Initiate the disaster recovery plan in the event of a Symetra disaster recovery situation per the disaster recovery policies and procedures | X | ||||
19.
|
Initiate the disaster recovery plan in the event of an ACS disaster recovery situation and notify Symetra per disaster recovery policies and procedures | X | ||||
20.
|
Coordinate with Symetra during an ACS disaster recovery situation per disaster recovery policies and procedures | X | ||||
3.1.26 Environment and Facilities Support
Environment and facilities support Services are the activities associated with maintaining
environmental requirements as designated Symetra Sites.
The following table identifies each Party’s environment and facilities support roles and
responsibilities.
Table 26. Environmental and Facilities Support
| Environmental and Facilities Support Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify requirements for Symetra environment and facilities support | X | ||||
2.
|
Identify requirements for Symetra environment for ACS supported components | X | ||||
3.
|
Develop and document procedures for environment and facilities support | X | ||||
4.
|
Approve environment and facilities support procedures | X | ||||
5.
|
Remote monitor the designated Symetra UPS in rooms housing computing hardware and network devices | X | ||||
6.
|
Develop and recommend improvement plans for Symetra monitored facilities as needed to maintain an effective and secure computing environment | X | ||||
7.
|
Implement or coordinate the implementation of all approved upgrades and installations | X | ||||
8.
|
Coordinate Symetra Site activities of all ACS Personnel working in equipment locations (e.g., equipment rooms, and network equipment closets) | X | ||||
9.
|
Ensure that facilities support activities conform to the requirements of defined Change Management Procedures | X | ||||
3.1.27 Financial/Chargeback Management and Invoicing
Financial/chargeback management and invoicing Services are the activities that will allow Symetra
to chargeback its internal business units for actual usage of IT resources and to receive accurate
invoices that meet Symetra requirements.
Confidential Information
Page 28
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
The following table identifies each Party’s financial/chargeback management and invoicing roles and
responsibilities.
Table 27. Financial/Chargeback Services
| Financial/Chargeback Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify chargeback and reporting requirements | X | ||||
2.
|
Document and maintain Symetra chargeback reporting requirements | X | ||||
3.
|
Approve chargeback reports | X | ||||
4.
|
Provide chargeback reports | X | ||||
5.
|
Identify invoicing requirements | X | ||||
6.
|
Document and maintain invoicing requirements | X | ||||
7.
|
Provide invoices per Symetra requirements | X | ||||
8.
|
Approve ACS-provided invoices | X | ||||
9.
|
Approve and pay all ACS-managed Third Party invoices as required by Third Parties (e.g., telecom invoices) | X | ||||
3.2 Exclusions
The following items are specifically excluded from this Schedule 2A:
| a. | None |
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain the SLRs/SLAs. SLRs/SLAs specific to Service Towers
are identified in the service management section of each Service Tower. SLRs/SLAs applicable across
all Service Towers are identified in this Schedule 2A below. Specific Service Tower and
cross-functional SLAs are specified in the Service Level Agreement section of each Schedule.
ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLAs specified in
each Schedule.
4.2 Service Level Agreements (SLAs)
The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.
Confidential Information
Page 29
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 28. Incident Resolution SLAs
Definition
|
Time to resolve following responses to different Incident priority classifications. Each Service Tower Schedule categorizes Incidents according to the Incident Resolution priorities listed below. Service Tower Incident categorizations are referenced in the Service Environment section of each Service Tower Schedule. |
Incident Resolution SLAs
| Performance | ||||||||
| Incident Resolution | Service Measure | Target | SLR | |||||
Priority Level 1
|
Time to resolve | [***] | [***] | |||||
Priority Level 2
|
Time to resolve | [***] | [***] | |||||
Priority Level 3
|
Time to resolve | [***] | [***] | |||||
Priority Level 4
|
Time to resolve | [***] | [***] | |||||
Root Cause Analysis for Priority Level 1 and Priority Level 2 Incidents
|
Time to report | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement Tool | As provided in the Spec Sheet | |||||||
4.2.1 Backup and Restore SLAs
ACS shall implement and maintain backup and restoration capabilities that meet the SLR/SLAs as well
as ensure the integrity of the backup for all data, applications and component configurations. ACS
shall perform incremental backups, full backups and full archive backups according to the backup
schedule presented below. Restoration procedures will be capable of restoring data according to the
restoration SLRs listed below. Backup schedule requirements (e.g., frequency and data sets) for
each Service Tower will be provided by Symetra and maintained by ACS in the SDRM.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 29. Backup Schedule SLAs
| Performance | ||||||||
| Type of Backup | Service Measure | Target | SLR | |||||
Execute and complete
incremental or differential daily
backups
|
Time to execute and complete backup | Per defined backup frequency | [***] | |||||
Execute and complete
differential or full weekly
backups
|
Time to execute and complete backup | Per defined backup frequency | [***] | |||||
Execute and complete
full/archive monthly backups
|
Time to execute and complete backup | Per defined backup frequency | [***] | |||||
Execute and complete on-demand backups for single
instances
|
Time to execute and complete backup per agreed schedule | Per agreed backup frequency | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||
| Measurement interval | As provided in the Spec Sheet | |||||
| Measurement Tool | As provided in the Spec Sheet |
| [***] | ||
30. Restoration SLAs
| Restoration | Service | Performance | ||||||
| Type | Measure | Target | SLR | |||||
SL1 data restore
requests
|
Response time to initiate the restoration of Symetra Data 1 week old or less | [***] | [***] | |||||
SL2 data restore
requests
|
Response time to initiate the restoration of Symetra Data 1 week old or less | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Page 31
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 31. Service Request Response SLAs
Definition
|
Proposals in response to Service Requests (in accordance with the Agreement) |
| Performance | ||||||||
| Service Type | Service Measure | Target | SLR | |||||
Delivery of In-scope
Service Request
solution response-standard
|
On-time response | [***] | [***] | |||||
Delivery of In-scope
Service Request-project solution
response
|
On-time response | [***] | [***] | |||||
Delivery of Out-of-Scope Work Order
Services proposal
|
On-time response | [***] | [***] | |||||
Complete
installation, testing
and handover of
services detailed in
Service Request as
agreed upon
|
Time to complete | [***] | [***] | |||||
| Formula | As agreed to by Parties | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Reporting period | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Page 32
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 32. System Software Refresh and Updates SLA
Definition
|
ACS will perform according to Section 2.5.2 of the Agreement. |
| Software Refresh | Performance | |||||||
| and Updates | Service Measure | Target | SLR | |||||
Deploy maintenance
release or emergency
maintenance release
(e.g., XYZ Version
8.1.5 to XYZ Version
8.1.6)
(e.g., security pack,
bug patch)
|
Elapsed time from deployment to successful installation | [***] | [***] | |||||
Deploy maintenance
release or emergency
maintenance release
of anti-Malware (e.g.,
antivirus, anti-SPAM,
and anti-Spyware update
deployments)
(e.g., XYZ Version
8.1.5 to XYZ Version
8.1.6)
|
Elapsed time from vendor release of definition file to successful installation | [***] | [***] | |||||
Implementation of
enhancement release
(e.g., XYZ Version 8.1
to XYZ Version 8.2)
|
Time to deploy | [***] | [***] | |||||
Implementation of
major release updates (e.g., XYZ Version 8 to XYZ Version 9) |
Time to deploy | [***] | [***] | |||||
| Formula | As provided in the Spec Sheets | |||||||
| Measure Interval | As provided in the Spec Sheet | |||||||
| Reporting period | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Page 33
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 33. System/Security Administration SLAs
System/Security Administration
| System | Performance | |||||||
| Administration Task | Service Measure | Target | SLR | |||||
Proposal (e.g.,
timelines,
deliverables,
assumptions &
constraints,
comprehensive and
complete written
documentation) for
security remediation
following discovery of
a security risk (e.g.,
server configuration
vulnerabilities, event
monitoring
discoveries)
|
Proposal delivery | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Reporting period | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Table 34. Account Administration SLAs
Definition
|
Routine functions, such as setting up user IDs, changing user authorization tables, changing account codes and similar functions, which are handled by ACS. SLA coverage is 24x7x365. |
| User Account | ||||||||
| Administration | ||||||||
| Tasks | Service Measure | Performance Target | SLR | |||||
New user account
(up to 5 per
request)
|
Elapsed time | [***] | [***] | |||||
New user account
(6-20 per request)
|
Elapsed time | [***] | [***] | |||||
New user -account
(21+ per request)
|
Elapsed time | [***] | [***] | |||||
Password reset
|
Elapsed time | [***] | [***] | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 34
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
| User Account | ||||||||
| Administration | ||||||||
| Tasks | Service Measure | Performance Target | SLR | |||||
Privilege changes
|
Elapsed time | [***] | [***] | |||||
Disable user
account
|
Elapsed time | [***] | [***] | |||||
Terminate user
account
|
Elapsed time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement method/source data | As provided in the Spec Sheet | |||||||
4.2.2 Asset Tracking and Management SLAs
Within five (5) days after the first day of each calendar quarter, ACS shall select a statistically
valid sample, in accordance with the process specified in the SDRM, to measure ACS compliance with
the following SLAs pertaining to the accuracy of the asset tracking database. Accuracy of data
shall adhere to the following SLAs:
Table 35. Asset Tracking SLA
| Asset Tracking | Service Measure | SLR | ||||
Accuracy of asset
database for Symetra
Software and Symetra
Equipment.
|
Accuracy based on mutually agreed and Symetra approved parameters | [***] | ||||
Accuracy of data for
ACS Equipment and
ACS Software.
|
Accuracy | [***] | ||||
| Formula | As provided in the Spec Sheet | |||||
| Measurement Interval | As provided in the Spec Sheet | |||||
| Measurement tool | As provided in the Spec Sheet | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 35
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
Table 36. Service Continuity and Disaster Recovery SLAs
| Service | ||||||||
| SLA | Measure | Performance Target | SLR | |||||
Disaster
recovery
testing
|
Successful disaster recovery test | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Reporting period | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
4.2.3 End-User Customer Satisfaction Survey SLA
Symetra and ACS shall establish an SLA linked to customer satisfaction using a mutually agreed-upon
survey, facilitated by a Third Party and designed with Symetra and ACS input. The results of the
first survey will serve as the benchmark for subsequent service measure.
The Parties shall meet to jointly identify any areas of customer dissatisfaction. ACS shall prepare
a project plan with Symetra’s input and approval to resolve customer dissatisfaction identified.
Table 37. End-User Customer Satisfaction SLA
| Customer | ||||||||
| Satisfaction | Service Measure | Performance Target | SLR | |||||
Periodic sample
satisfaction
|
Symetra satisfaction rate | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement method/source data | As provided in the Spec Sheet | |||||||
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLRs and other management reports specified in this
Schedule 2A.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 36
| Symetra Insurance Company (Symetra) | ||
| August 1, 2009 | Schedule 2A—Cross-Functional Services SOW | |
5.0 Referenced Schedule Appendices and Agreement Schedules
5.1 Referenced Cross-Functional Schedule Appendices
| Schedule Appendix | Description | |
A.1
|
Cross-Functional Services Tools |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 2B
|
Data Center Services Schedule | |
Schedule 2C
|
Distributed Computing Services Schedule | |
Schedule 2D
|
Data Network Management Services Schedule | |
Schedule 2E
|
Voice Communications Services Schedule | |
Schedule 2F
|
Help Desk Services Schedule | |
Schedule 2G
|
Output Processing Services Schedule | |
Schedule 2H
|
Content Management Services Schedule | |
Schedule 3
|
Fees | |
Schedule 5
|
Fee Reductions |
Confidential
Information
Page 37
Appendix A.1 — Cross Functional Services Tools
| Tool | Notes | |
Remedy ITSM
|
Integrated incident, change, request, problem management suite | |
Microsoft SCCM
|
Software distribution, patch management, and asset discovery | |
Atrium CMDB
|
Integrated asset management repository | |
Microsoft Deployment Toolkit
|
Image management and user state migration tool | |
Microsoft ImageX
|
Image Creation and Management Tool | |
Compass
|
Self-service program management and reporting web portal | |
LogMeIn Rescue
|
Desktop remote control console | |
Wise for Windows Applications Packaging and QA Module
|
Applications packaging tool suite | |
Avaya ACD
|
Phone switch with integration points throughout the ACS enterprise |
1
|
Appendix A.1 — Cross Functional Services Tools These materials are considered confidential and proprietary |
 |
SCHEDULE 2B
DATA CENTER SERVICES SOW
DATA CENTER SERVICES SOW
[Attached Hereto]
SCHEDULE 2B
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Schedule 2B
Data Center Services SOW
for
Symetra Life Insurance Company (Symetra)
August 1, 2009
Confidential Information
Page i
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
TABLE OF CONTENTS
1.0 Data Center Overview and Service Objectives |
4 | |||
1.1 Data Center Services Overview |
4 | |||
1.2 Service Objectives |
4 | |||
2.0 Service Environment |
5 | |||
2.1 Scope of the Infrastructure to be Supported |
5 | |||
3.0 Data Center Service Requirements |
5 | |||
3.1 Service Descriptions and Roles & Responsibilities |
5 | |||
3.2 Exclusions |
18 | |||
4.0 Service Management |
18 | |||
4.1 Objectives |
18 | |||
4.2 Service Level Agreements (SLAs) |
18 | |||
4.3 Reports |
22 | |||
5.0 Referenced Schedule 2B Appendices and Schedules |
22 | |||
5.1 Referenced Data Center Schedule 2B Appendices |
22 | |||
5.2 Referenced Agreement Schedules |
23 |
List of Tables
Table 1 — General Roles and Responsibilities
Table 2 — Operations and Administration Roles and Responsibilities
Table 3 — Collaborative Computing Services Roles and Responsibilities
Table 4 — Email Archiving and Reporting Roles and Responsibilities
Table 5 — Remote Access Infrastructure Roles and Responsibilities
Table 6 — Database Management Roles and Responsibilities
Table 7 — Middleware Administration Roles and Responsibilities
Table 8 —System Availability SLAs
Table 9 — Batch Processing SLAs
Table 2 — Operations and Administration Roles and Responsibilities
Table 3 — Collaborative Computing Services Roles and Responsibilities
Table 4 — Email Archiving and Reporting Roles and Responsibilities
Table 5 — Remote Access Infrastructure Roles and Responsibilities
Table 6 — Database Management Roles and Responsibilities
Table 7 — Middleware Administration Roles and Responsibilities
Table 8 —System Availability SLAs
Table 9 — Batch Processing SLAs
Confidential Information
Page 2
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 10 — General Administrative Functions SLAs
Table 11 — Mid-Range and Mainframe System Administration SLAs
Table 12 — Database Administration SLAs
Table 11 — Mid-Range and Mainframe System Administration SLAs
Table 12 — Database Administration SLAs
Confidential Information
Page 3
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
1.0 Data Center Overview and Service Objectives
1.1 Data Center Services Overview
Data center Services are the Services and activities, as detailed in the following Data Center
Services Schedule 2B, required to provide and support Symetra centralized production, quality
assurance, and development computing environments. The data center environment includes mainframe,
Windows-based systems, UNIX, disk and tape storage hardware and systems software that supports
centralized databases, business applications, data warehouse and web applications. Additional
application and proprietary systems may be deployed to support the core business systems and to
provide Symetra infrastructure technical support.
As depicted in Figure 1 below, in addition to the Services described in this Data Center Services
Schedule 2B, ACS is responsible for providing the Services described in Schedule 2A to the
Agreement — Cross-Functional Services SOW. Figure 1 depicts the relationship between the
Cross-Functional Services SOW, and all Schedules within the scope of the Agreement.
Cross Functional Services SOW
| Data | Distributed | Data | Voice | Output | Content | |||||||
| Center | Computing | Network | Comm. | Help Desk | Processing | Management | ||||||
| Services | Services | Services | Services | Services | Services | Services | ||||||
| SOW | SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Tower SOWs with cross functional view
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced data center Services and this Schedule 2B:
| n | Meet Symetra business needs for highly available, reliable, scalable and secure Services | ||
| n | Maintain compliance with industry standards and government regulations | ||
| n | Achieve availability requirements through guarantees backed by SLAs/SLRs | ||
| n | Maintain Services that can leverage operational scale and best practices to achieve optimum commercial price performance | ||
| n | Receive Services with a flexible and variable cost structure that aligns with Symetra business needs | ||
| n | Maintain and enhance ongoing feedback mechanisms to ensure performance meets expectations | ||
| n | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2B |
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Page 4
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
2.0 Service Environment
2.1 Scope of the Infrastructure to be Supported
The following sub-sections specify the appendices and other relevant materials containing details
of the data center Services environment to be supported/complied with. Service environment
appendices are to be maintained and reviewed with Symetra by ACS and made available to Symetra on a
quarterly basis.
2.1.1 Hardware, Software and Data Sets
The following appendices are current as of the Reinstatement Date and will be kept current in
accordance with the updating requirements for the SDRM.
Appendix B.1 — Data Center Supported Hardware — A listing and description of the hardware and
software for which data center Services are to be provided
Appendix B.2 — Data Center Supported
Software — A listing and description of the software for which data center Services are to be
provided
Appendix B.3 — Data Center Supported Databases — A listing and description of the data
sets and applications for which database management Services are to be provided
2.1.2 Service Locations
All data center Services shall be provided at ACS-owned facilities. A listing of ACS owned, leased,
operated or subcontracted centralized, remote management and backup facilities providing Data
center services is provided in Appendix B.4 — ACS Data Center Facilities.
2.1.3 Personnel
ACS will be responsible for staffing the data center to meet the SLRs/SLAs set forth in this
Schedule 2B and those added in the future.
3.0 Data Center Service Requirements
3.1 Service Descriptions and Roles & Responsibilities
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2B. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2B.
3.1.1 General Responsibilities
The following table identifies each Party’s general roles and responsibilities associated with this
Schedule 2B.
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 1. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend data center Services solutions (e.g., server virtualization, shared/dedicated storage, tiered storage, Third Party cloud computing platforms/services, supporting infrastructure and procedures) for all Symetra computing environments (e.g., production, development, test, and staging environments) to meet Symetra data center requirements | X | ||||
2.
|
Approve data center Services solutions | X | ||||
3.
|
Provide, manage, monitor and maintain data center Services solutions | X | ||||
4.
|
Manage event and workload processes across all platforms | X | ||||
5.
|
Provide technical support for all hardware/equipment of the data center computing infrastructure | X | ||||
6.
|
Support all infrastructure software computer-processing Services (e.g., operating systems, middleware, messaging, collaborative computing platforms, Internet, intranet and extranet) | X | ||||
7.
|
Provide, manage, monitor and maintain data center computer-processing and network infrastructure (e.g., servers, VLANs, DMZs, data network and Internet connectivity components) | X | ||||
8.
|
Support data center network operations (e.g., in-scope systems monitoring; problem diagnostics, troubleshooting, resolution and escalation; security management; and capacity planning/analysis) | X | ||||
9.
|
Provide database administration, data management and storage Services | X | ||||
10.
|
Provide data backup and restoration Services in accordance with Symetra established policies | X | ||||
11.
|
Provide send/receive electronic data transmissions (e.g., EDI, FTP, and encrypted FTP Services) | X | ||||
12.
|
Provide and support data center related environmental elements (e.g., HVAC, UPS, power, and cable plant) | X | ||||
13.
|
Coordinate all changes to the data center infrastructure that may affect the SLAs/SLRs of any other service area | X | ||||
14.
|
Create and maintain all appropriate project plans, project time and cost estimates, technical specifications, management documentation and management reporting in a form/format that is acceptable to Symetra | X | ||||
15.
|
Report performance against SLA/SLR requirements | X | ||||
16.
|
Provide technical infrastructure architecture guidance in implementing ACS or Third Party vendor proposed solutions for Symetra-owned applications | X | ||||
17.
|
Provide requirements for applications, modifications, release modifications and patch modifications for test-to-production migration activities | X | ||||
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| General Roles and Responsibilities | ACS | Symetra | ||||
18.
|
Implement and support applications, modifications, release modifications and patch modifications test-to-production migration activities in accordance with Symetra requirements | X | ||||
3.1.2 Data Center Services
3.1.2.1 Operations and Administration
Operations and administration Services are the activities associated with the provisioning and
day-to-day management of the installed systems and software environment.
| a. | Operations activities include: |
| § | Computer processing for batch and on-line systems (e.g., mainframe, Wintel, Unix, and Linux server) | ||
| § | Data storage (e.g., direct access storage devices (DASD), redundant array of independent disks (RAID), storage area network (SAN), network-attached storage (NAS), tape and optical) | ||
| § | Output processing coordination and interfacing (e.g., transfer of batch jobs for Output Processing) |
| b. | Administration activities include: |
| § | Chargeback to users for usage of Services | ||
| § | Gathering usage statistics and reporting activity to ensure effective use of computing resources | ||
| § | Managing transaction definitions (e.g., CICS, IMS) |
The following table identifies the each Party’s operations and administration roles and
responsibilities.
Table 2. Operations and Administration Roles and Responsibilities
| Monitoring Operations Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Provide systems monitoring requirements and thresholds and review and approve ACS recommended changes | X | ||||
2.
|
Provide console operations for centralized and remote computer processing unit (CPU) processing centers | X | ||||
3.
|
Start-up and shut-down Symetra online/interactive systems according to defined schedules or upon approved request | X | ||||
4.
|
Provide proactive and scheduled monitoring of data center infrastructure and systems including in-scope monitoring (e.g., hardware, data center network, distributed and remote servers, batch schedule, interfaces, table spaces system performance, and system availability), respond to messages and take corrective action as required | X | ||||
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Monitoring Operations Roles and Responsibilities | ACS | Symetra | ||||
5.
|
Identify and report application problems discovered through provision of in-scope services. | X | ||||
6.
|
Resolve or assist in resolving application Incidents and problems in accordance with SLRs/SLAs. Escalate as required | X | ||||
| Job Scheduling and Execution Operations Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define job scheduling requirements, interdependencies, Symetra contacts, and rerun requirements for all production jobs | X | ||||
2.
|
Provide job scheduling, job execution, reporting and Incident resolution | X | ||||
3.
|
Implement and manage scheduling tools for managing/automating job execution (e.g. job workflow processes, interdependencies, Symetra contacts, and rerun requirements file exchange functions and output processing) | X | ||||
4.
|
Define test and demand batch scheduling requirements | X | ||||
5.
|
Create test and demand batch jobs (e.g., processing jobs and output processing jobs) for execution | X | ||||
6.
|
Execute test and demand batch jobs (e.g., processing jobs and output processing jobs) on appropriate system (e.g., mainframe and servers) based on schedules or based on Symetra direction | X | ||||
7.
|
Execute production batch jobs on appropriate servers as defined by Symetra schedules | X | ||||
8.
|
Monitor progress of scheduled jobs and identify and resolve issues in scheduling process | X | ||||
9.
|
Maintain database of job scheduling, contact, rerun and interdependencies | X | ||||
10.
|
Provide quality control for reprocessing activities, such as batch reruns, per Symetra procedures or upon Symetra’s direction. | X | ||||
11.
|
Prepare, update and execute job run parameters based on Symetra requirements | X | ||||
12.
|
Validate job results per Symetra’s instructions | X | ||||
13.
|
Notify Symetra and maintain a history of job completion results | X | ||||
| Media Operations Roles and Responsibilities | ACS | Symetra | ||||
1
|
Develop and document media processing procedures that meet requirements and adhere to defined policies | X | ||||
2.
|
Review media processing procedures | X | ||||
3.
|
Maintain a media library and media management system | X | ||||
4.
|
Manage the media inventory to ensure that adequate media resources are available. Coordinate acquisition of additional media as needed. | X | ||||
5.
|
Manage input media availability to meet processing SLRs/SLAs | X | ||||
6.
|
Load and manage Third-Party media | X | ||||
7.
|
Provide secure offsite storage for designated media and transport media to offsite location as required | X | ||||
Confidential Information
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Media Operations Roles and Responsibilities | ACS | Symetra | ||||
8.
|
Provide media input and output processing such as loading and creating media for Third Parties (e.g., tape and CDs) including in-scope encryption services in accordance with Symetra provided policies | X | ||||
9.
|
Perform periodic audits to ensure proper cataloging of media and provide audit results to Symetra upon request | X | ||||
| Electronic Data Exchange Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document electronic data exchange management requirements and policies, including transport, delivery locations and schedule requirements | X | ||||
2.
|
Develop electronic data exchange management procedures based on Symetra’s policies and requirements | X | ||||
3.
|
Review and approve electronic data exchange management procedures | X | ||||
4.
|
Develop and maintain a repository of all Symetra electronic distribution entities based on Symetra requirements | X | ||||
5.
|
Implement, manage and maintain infrastructure required to deliver electronic data exchange management Services (e.g., EDI, FTP, encrypted FTP, electronic interface, and message broker) | X | ||||
6.
|
Execute electronic data distribution according to production and test schedules requirements | X | ||||
7.
|
Monitor all electronic data exchange transactions to ensure proper completion | X | ||||
8.
|
Rerun electronic data exchanges as required and escalate unresolved exchanges to appropriate ACS and Symetra contact per escalation and communication procedures | X | ||||
9.
|
Perform recovery operations for data exchanges as required | X | ||||
10.
|
Act as primary interface with Symetra external partners for electronic data exchange related services in accordance with Symetra procedures | X | ||||
| Managed Transport - Encrypted FTP | ||||||
1.
|
Maintain a repository of authentication keys and/or credentials for secure EDI transactions | X | ||||
2.
|
Provide detailed reports to Symetra showing the operational results of transport activities, allowing the validation of the related responsibilities | X | ||||
| Storage and Data Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document storage and data management requirements and policies | X | ||||
2.
|
Develop and document procedures for performing storage management that meet requirements and conform to defined policies | X | ||||
3.
|
Review storage management procedures | X | ||||
4.
|
Provide data storage services (e.g., RAID array, SAN, NAS, tape and optical) | X | ||||
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Schedule 2B—Data Center Services SOW
| Storage and Data Management Roles and Responsibilities | ACS | Symetra | ||||
5.
|
Monitor and control storage performance according to Symetra data management requirements and policies and perform tuning as required | X | ||||
6.
|
Provide proactive management and reporting of storage resource efficiency and space requirements | X | ||||
7.
|
Maintain data set placement and manage catalogs | X | ||||
8.
|
Perform data backups and restores per established procedures and SLRs/SLAs | X | ||||
9.
|
Manage file transfers and other data movement activities | X | ||||
10.
|
Provide input processing (e.g., loading Third-Party tape, receipt and/or transmission of batch files) | X | ||||
11.
|
Support send and receive electronic data transmissions (e.g., EDI/EDE, FTP, and encrypted FTP) | X | ||||
12.
|
Provide data and records retention, archiving and destruction in accordance with Symetra policies | X | ||||
| Enterprise System Administration Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document enterprise computing systems requirements and policies | X | ||||
2.
|
Develop procedures for performing enterprise systems administration that meet requirements and adhere to defined policies | X | ||||
3.
|
Review and approve enterprise systems administration procedures | X | ||||
4.
|
Perform system administration activities (e.g., set up and manage user accounts, perform access control, manage files and disk space and manage transaction definitions) | X | ||||
5.
|
Perform system or component configuration changes necessary to support enterprise computing Services | X | ||||
6.
|
Perform server management and lifecycle activities consistent with the Cross-Functional Services Schedule 2A | X | ||||
3.1.2.2 Collaborative Computing Services
ACS will perform the collaborative computing Services and activities associated with the support of
existing and future tools (e.g., MOSS, MS Exchange, web meetings, MS Office Communicator Services).
These activities include the acquisition, installation, upgrades, maintenance, support and tuning
of system software and utilities for optimal performance. The following table identifies the
collaborative computing roles and responsibilities.
Table 3. Collaborative Computing Services Roles and Responsibilities
| Collaborative Computing Services Roles and Responsibilities | ACS | Symetra | ||||||
1.
|
Define collaborative computing policies and procedures and requirements | X | ||||||
2.
|
Participate in defining and accept collaborative computing policies and procedures for collaborative computing functions (e.g., email, calendaring, and mail messaging delivery components) | X | ||||||
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Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Collaborative Computing Services Roles and Responsibilities | ACS | Symetra | ||||||
3.
|
Install, test, provide technical support, database administration and security administration for collaborative computing packages (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management) | X | ||||||
4.
|
Provide technical assistance and subject matter expertise support as required by Symetra staff and Third-Party solution providers | X | ||||||
5.
|
Provide collaborative computing archiving (e.g., email archiving) to meet regulatory and compliance requirements | X | ||||||
6.
|
Perform collaborative computing application upgrades (e.g., service packs and hot fixes dot releases) | X | ||||||
3.1.2.3 Email Archiving and Reporting
The following table identifies the email archiving and reporting roles and responsibilities that
ACS and Symetra shall perform.
Table 4. Email Archiving and Reporting Roles and Responsibilities:
| Email Archiving and Reporting Roles and Responsibilities | ACS | Symetra | ||||
7.
|
Define policies requirements to ensure compliance with SEC and FINRA regulatory requirements. | X | ||||
8.
|
Provide email archiving to meet regulatory and compliance requirements. | X | ||||
9.
|
Provide technical support for archiving technologies (e.g., EMC EmailXtender/EmailXaminer support) | X | ||||
10.
|
Manage user groups controlling both e-mail archiving (e.g., EmailXtender) and e-mail supervision (e.g., EmailXaminer). | X | ||||
11.
|
Generate and deliver compliance reporting | X | ||||
12.
|
Requests to search the mail archive (discovery) will be submitted and approved through the standard Service Request process. | X | ||||
13.
|
Perform discovery tasks | X | ||||
14.
|
Provide quarterly reporting at a minimum but not limited to: archived e-mail user list, reviewer/reviewed configuration, and current lexicons. | X | ||||
15.
|
Provide updates to above report. | X | ||||
3.1.2.3 Remote Access Infrastructure
ACS will perform the remote access infrastructure Services and activities associated with the
installation, management, operations, administration and support of data center infrastructure that
supports remote access to computing facilities and services (e.g., Citrix, dial up, Internet
connectivity, web-based mail, VPN concentrator, and extranet access). The following table
identifies the remote access infrastructure roles and responsibilities.
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Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 5. Remote Access Infrastructure Roles and Responsibilities
| Remote Access Infrastructure Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define remote access policies and procedures | X | ||||
2.
|
Participate in defining and accept remote access policies and procedures | X | ||||
3.
|
Provide, manage, monitor and maintain remote access infrastructure (e.g., hardware, software, administration, security) | X | ||||
4.
|
Provide testing support for defined Symetra applications that will be made available via remote access facilities | X | ||||
5.
|
Provide technical assistance and subject matter expertise as required by Symetra infrastructure staff and ThirdParty solution providers for remote access products and solutions | X | ||||
6.
|
Perform system or component configuration changes necessary to support remote access infrastructure Services | X | ||||
3.1.2.4 Database Management
ACS will provide the database management Services and activities associated with the maintenance
and support of databases contained in Schedule L of the Agreement (e.g., MS SQL server, IMS, and
DB2). This includes responsibility for managing data, namely data set placement, database
performance, and data recovery and integrity at a physical level. The following table identifies
the database management roles and responsibilities. For this table, 3.1.2.4 specific roles and
responsibilities that denote sub-categories for Microsoft SQL Server with Symetra identified as the
responsible Party, Symetra will be the primary resource for that task, and ACS will provide
secondary support as defined in the SDRM.
Table 6. Database Management Roles and Responsibilities
| Database Management Roles and Responsibilities | ACS | Symetra | ||||
| Database Management Roles and Responsibilities |
||||||
1.
|
Install, configure and maintain database system Software to support the normal business operation of Symetra applications and other software components associated with databases | X | ||||
2.
|
Define authorization requirements for users, roles, schemas, etc. and approve change requests | X | ||||
3.
|
Provide security administration including managing role and user database permissions in accordance with Symetra policies | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
4.
|
Perform database restores from export dumps or backups | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
5.
|
Create/refresh development/test/QA databases from production data | X | ||||
6.
|
Execute authorization change requests | X | ||||
| a. Microsoft SQL Server | X | |||||
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Schedule 2B—Data Center Services SOW
| Database Management Roles and Responsibilities | ACS | Symetra | ||||
| b. All others | X | |||||
7.
|
Define database creation, configuration, upgrade, patches and refresh requirements | X | ||||
8.
|
Execute database creation, configuration, upgrades, patches and refresh | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
9.
|
Execute all database system level changes (initialization parameters) | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
10.
|
Recommend database tuning and changes | X | ||||
11.
|
Review and approve database tuning and changes, including working with Third Parties | X | ||||
12.
|
Execute all schema changes for all instances | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
13.
|
Define database data definition requirements for applications (MAC for tables, triggers, attributes, etc.) | X | ||||
14.
|
Execute database data definition requirements for applications (MAC for tables, triggers, attributes, etc.) | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
15.
|
Maintain documentation for all Database Instance parameters and system settings | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
16.
|
Maintain consistency of non-sizing and non-platform specific database parameters and system settings across all like Instances; consistency must be maintained according to established development to QA to production life cycle | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
17.
|
Define database definition and manipulation requirements for applications and developer schemas. | X | ||||
18.
|
Execute database data definitions for non-managed applications and developer schemas | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
19.
|
Define database performance and tuning parameters to keep database running at optimal performance for Symetra’s workload | X | ||||
20.
|
Execute database performance and tuning scripts and keep database running at optimal performance for Symetra’s workload | |||||
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Schedule 2B—Data Center Services SOW
| Database Management Roles and Responsibilities | ACS | Symetra | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
21.
|
Define requirements for database reporting tools, management tools, and performance monitoring tools across all Database Instances | X | ||||
22.
|
Implement and administer appropriate database management tools across all Database Instances. Performance metrics and historical data must be available for trending and reporting over a minimum of 6 months | X | ||||
23.
|
Identify bottlenecks (e.g., locking conflicts, latch contention, and rollback requirements) for all Database Instances. | X | ||||
24.
|
Resolve locking conflicts, latch contention, rollback requirements, etc. for all Database Instances | X | ||||
25.
|
Provide technical assistance to Symetra applications developers | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
26.
|
Provide backup role to Symetra SQL database application developer(s) as requested | X | ||||
27.
|
Provide subject matter expertise to Symetra across all database platforms | X | ||||
28.
|
Provide data dictionary expertise, End-User data assistance, data warehouse metadata definition, data mapping functions and creation of data cubes | X | ||||
29.
|
Proactively monitor databases and generate automatic trouble tickets for problems | X | ||||
30.
|
Open, track, and manage to resolution all database problems | X | ||||
31.
|
Patch database software as needed according to established development to QA to production life cycle | X | ||||
32.
|
Manage technical platform (installation and maintenance), performance optimization, and software configuration of Symetra’s DB2 Connect platform | X | ||||
33.
|
Provide subject matter expertise to Symetra developer resources regarding the use and integration of DB2 Connect | X | ||||
34.
|
Provide database storage management | X | ||||
| a. Microsoft SQL Server | X | |||||
| b. All others | X | |||||
35.
|
Define database backup schedules, retention periods, levels (e.g., full, incremental, or differential) | X | ||||
36.
|
Execute Symetra’s database backup and recovery policies | X | ||||
| Database Performance Roles and Responsibilities |
||||||
37.
|
Monitor database performance and propose database performance tuning recommendations | X | ||||
38.
|
Review and approve database performance tuning recommendations | X | ||||
39.
|
Implement approved database performance tuning recommendations | X | ||||
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Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Database Management Roles and Responsibilities | ACS | Symetra | ||||
40.
|
Monitor Symetra application performance (e.g., query performance) and request related configuration changes. | X | ||||
41.
|
Implement requested application performance configuration changes. | X | ||||
| Database Operating Standards and Best Practices |
||||||
42.
|
Propose best practices for database configuration, security, and support required to achieve compliance to current and future Symetra mandated data protection standards (e.g., PCI, HIPAA, state and federal privacy regulations) | X | ||||
43.
|
Review and approve proposed best practices for database configuration, security, and support required to achieve compliance to current and future Symetra mandated data protection standards (e.g., PCI, HIPAA, state and federal privacy regulations) | X | ||||
44.
|
Implement approved best practices for database configuration, security, and support required to achieve compliance to current and future Symetra mandated data protection standards (e.g. PCI, HIPAA, state and federal privacy regulations) | X | ||||
45.
|
Propose best practices for a managed environment encompassing development, quality assurance, and production level database environments, including technical architecture, systems configuration, and database server configuration in line with Symetra database requirements. | X | ||||
46.
|
Review and approve proposed best practices for a managed environment encompassing development, quality assurance, and production level database environments, including technical architecture, systems configuration, and database server configuration. | X | ||||
47.
|
Implement approved best practices for a managed environment encompassing development, quality assurance, and production level database environments, including technical architecture, systems configuration, and database server configuration in line with Symetra database requirements. | X | ||||
48.
|
Propose best practices and solutions for managing data obfuscation of application data used in development and quality assurance environments per Symetra defined requirements. | X | ||||
49.
|
Review and approve proposed best practices and solutions for managing data obfuscation of application data used in development and quality assurance environments. | X | ||||
50.
|
Implement approved best practices and solutions for managing data obfuscation of application data used in development and quality assurance environments per Symetra defined requirements. | X | ||||
51.
|
Propose best practices for database replication services supporting capacity management, change audit, and feeding data warehouse and feeding of data mart platforms based on Symetra provided requirements. | X | ||||
52.
|
Review and approve proposed best practices for database replication services supporting capacity management, change audit, and feeding of data warehouse and data mart platforms | X | ||||
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Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Database Management Roles and Responsibilities | ACS | Symetra | ||||
53.
|
Implement approved best practices for database replication services supporting capacity management, change audit, and feeding of data warehouse and data mart platforms. | X | ||||
54.
|
Propose best practices and solutions for cost effective storage management of Symetra database platforms in conjunction with Symetra performance and capacity requirements. | X | ||||
55.
|
Review and approve proposed best practices and solutions for cost effective storage management of Symetra database platforms. | X | ||||
56.
|
Implement approved best practices for cost effective storage management of Symetra database platforms. | X | ||||
57.
|
Provide best practices, implementation / configuration guidance, and subject matter expertise specific to Symetra in-scope database platforms (e.g., SQL, DB2, IMS, and VSAM best practices) | X | ||||
58.
|
Review and approve best practices specific to Symetra in-scope database platforms | X | ||||
59.
|
Implement best practices specific to Symetra in-scope database platforms | X | ||||
| Database Documentation, Auditing and Performance / Capacity Reporting | ||||||
60.
|
Define database technical documentation requirements (including content and frequency of updates) | X | ||||
61.
|
Produce and deliver database technical documentation per Symetra requirements | X | ||||
62.
|
Define database performance reporting requirements (including content and frequency of updates) | X | ||||
63.
|
Monitor, capture and report performance data per Symetra requirements | X | ||||
64.
|
Define database capacity reporting requirements (including content and frequency of updates) | X | ||||
65.
|
Monitor, capture and report capacity data per Symetra requirements. | X | ||||
66.
|
Define database audit reporting requirements (including content and frequency) for monitoring user activity across Symetra database properties | X | ||||
67.
|
Implement database audit reporting in accordance with Symetra requirements | X | ||||
3.1.2.4 Middleware Administration
Middleware administration Services are the activities associated with the maintenance and support
of existing and future middleware products (e.g., IBM Websphere and Message Broker) that support
the middleware needs of applications and Third Party connectivity and transactions. The following
table identifies the middleware administration roles and responsibilities that ACS and Symetra will
perform.
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 7. Middleware Administration Roles and Responsibilities
| Middleware Administration Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend Supplier standard middleware administration Services procedures | X | ||||
2.
|
Define authorization requirements (Interfaces, roles, objects) and approve change requests | X | ||||
3.
|
Implement middleware infrastructure level configurations | X | ||||
4.
|
Create, alter and delete application object changes | X | ||||
5.
|
Establish and maintain infrastructure level configuration and system parameters in a consistent manner across server environments | X | ||||
6.
|
Execute processes for the proper maintenance and functioning of middleware systems (e.g., load balancing, tuning, and configuration management) | X | ||||
7.
|
Provide requirements for message queues and data attributes (e.g., queue names and data structure) | X | ||||
8.
|
Execute authorization change requests | X | ||||
9.
|
Execute middleware creation, upgrade and refresh | X | ||||
10.
|
Execute all middleware system level changes (e.g., initialization parameters) | X | ||||
11.
|
Execute all object changes for all middleware instances | X | ||||
12.
|
Maintain consistent middleware parameters and system settings across all like middleware instances according to established development to QA to production life cycle | X | ||||
13.
|
Implement and administer appropriate middleware management tools across all middleware instances | X | ||||
14.
|
Provide middleware communication Software configuration, installation and maintenance | X | ||||
| Message-Based Middleware |
||||||
15.
|
Develop applications leveraging message based middleware | X | ||||
16.
|
Provide subject matter expertise to Symetra architecture services and development community regarding connectivity to and integration with Message Broker | X | ||||
17.
|
Provide subject matter expertise to Symetra architecture services and development community regarding flow development for Message Broker | X | ||||
18.
|
Provide subject matter expertise to Symetra architecture services and development community regarding message modeling for Message Broker | X | ||||
19.
|
Provide subject matter expertise to Symetra architecture and development community regarding packaging, deployment and migration for Message Broker | X | ||||
20.
|
Provide subject matter expertise to Symetra architecture and development community regarding testing and debugging for Message Broker leveraged applications | X | ||||
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| Middleware Administration Roles and Responsibilities | ACS | Symetra | ||||
21.
|
Provide middleware product (e.g., IBM Websphere MQ Series) solution design and configuration services (including but not limited to: high availability, security, transaction integrity, event queues, logging, persistent messaging, point-to-point, publish/subscribe, etc) based on Symetra requirements. | X | ||||
22.
|
Perform middleware product (IBM Websphere MQ Series) systems administration (including but not limited to: installation and configuration, distributed queuing and clustered queue management, Operations — start/stop; message recovery; optimization, problem determination, security. | X | ||||
23.
|
Perform message broker product (e.g., IBM Websphere Message Broker) systems administration including but not limited to: planning; installation; migration, configuration-broker topology; other product integration; security configuration, Deployment/Administration/Operations-Configuration Proxy Mgr; script development; statistical/accounting data; service packs, backup; problem determination | X | ||||
Microsoft Office SharePoint Server (MOSS) 2007 Support
Perform Microsoft SharePoint Server Support in accordance with the Microsoft SharePoint Server
Support Services Work Authorization 09-047, dated March 12, 2009 (excluding pricing), which is
incorporated into this Schedule 2B as Appendix B.5 — Microsoft Office SharePoint Server Work
Authorization 09047 (excluding pricing).
3.2 Exclusions
The following items are specifically excluded from this data center Services Schedule 2B:
None
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain Service Level Agreements (SLAs). The SLAs that are
applicable to the data center Services are detailed in this Schedule 2B.
ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this data center Services Schedule 2B.
4.2 Service Level Agreements (SLAs)
ACS must consistently meet or exceed the following SLRs. All times referenced are in Pacific Time.
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Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 8. System Availability SLAs
Definition
|
System availability is defined as the availability of in-scope infrastructure components required
to conduct the normal business operations of Symetra application systems; including mainframes
and local and remote servers (e.g., CPU, memory, and internal storage), external storage, system
software and network connection. Availability will be measured based on the availability of each Symetra application to conduct the normal business operations. Excludes scheduled maintenance window. |
|
Pre-Scheduled Downtime Requirements |
All pre-scheduled system downtime, unless otherwise agreed upon in advance by Symetra, will occur: a. For the systems
with 24x7x365 requirements—all pre-scheduled maintenance shall be performed based on Symetra’s Change Management Procedures.
b. For systems having non-24x7x365 requirements—pre-scheduled maintenance shall be performed
outside of the normal system availability timeframe |
| Service | Performance | |||||||
| System | Measure | Target | SLR | |||||
System availability —
production systems
|
Availability | [***] | [***] | |||||
System availability —
non-production
systems
|
Availability | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet |
|||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement tool | As provided in the Spec Sheet |
|||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Page 19
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 9. Batch Processing SLAs
Definition
|
Scheduled production batch: jobs include system setup,
execution and completion of normally scheduled
production batch jobs (e.g., marker jobs, print files,
and EDI transactions) Demand and test batch: jobs include time for system setup and initiation of job execution for ad-hoc requests, non-standard, and non-prescheduled batch jobs, (e.g., marker jobs, print files, and EDI transactions) |
BATCH PROCESSING SLRs
| Batch Processing | Service | Performance | ||||||
| Type | Measure | Target | SLR | |||||
Scheduled production
batch — marker jobs
(as defined in
Symetra’s critical job
list)
|
Per scheduled time | Complete marker jobs per Symetra’s approved schedule | [***] | |||||
Scheduled production
batch — All other batch
jobs
|
Per scheduled time | Complete batch jobs per Symetra’s approved schedule | [***] | |||||
Month end production
batch
|
Per scheduled time | Complete jobs per Symetra’s approved schedule | [***] | |||||
Demand production batch
|
Response time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement tool | As provided in the Spec Sheet |
|||||||
Table 10. General Administrative Functions SLAs
| General | ||||||||
| Administration | Performance | |||||||
| Functions | Service Measure | Target | SLR | |||||
Setup or modify job
scheduler definition
and dependencies
|
Response time | [***] | [***] | |||||
One time schedule
change for existing
scheduled jobs
|
Response time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet |
|||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement tool | As provided in the Spec Sheet |
|||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 11. Mid-Range and Mainframe System Administration SLAs
Definition
|
Actions by ACS for proactive monitoring and intervention to minimize capacity bottlenecks and activities required to implement ACS-approved system capacity and operational usage change requests. |
Mid-Range and Mainframe System Administration SLAs
| System | Performance | |||||||
| Administration Task | Service Measure | Target | SLR | |||||
Notification of
sustained average
daily CPU utilization
|
Notify Symetra when 15 day sustained avg. daily CPU utilization approaches 70% of installed processor capacity | [***] | [***] | |||||
Storage
administration
requests (allocate
additional storage
resources;
administration
requests for work
packs, pools, etc.) via
the standard Change
Management
Procedures
|
Response time | [***] | [***] | |||||
Capacity/performance
trend analysis and
reporting
|
Monthly measurement/analysis and periodic notification on resource utilization and trends for critical system resources | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet |
|||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement tool | As provided in the Spec Sheet |
|||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Page 21
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
Table 12. Database Administration SLAs
Definition
|
Performance of all database administration tasks including, but not limited to software installation, patching, performance monitoring and tuning, Instances creation and refresh, and recovery operations. |
| Service | Performance | ||||||||
| Description | Measure | Target | SLR | ||||||
Instance creation
and refresh
|
Response time | [***] | [***] | ||||||
Create user ID,
grants, revokes,
create
tablespace, other
data definition
requests
|
Response time | [***] | [***] | ||||||
Schema changes
and stored
procedures
|
Response time | [***] | [***] | ||||||
Delivery of
Symetra
database
documentation,
audit and
performance/capacity reports.
|
Response time | [***] | [***] | ||||||
| Formula | As provided in the Spec Sheet |
||||||||
| Measure Interval | As provided in the Spec Sheet |
||||||||
| Measurement tool | As provided in the Spec Sheet |
||||||||
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLAs in addition to the reports specified in this Data
Center Services Schedule 2B.
5.0 Referenced Schedule 2B Appendices and Schedules
5.1 Referenced Data Center Schedule 2B Appendices
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 22
Symetra Life Insurance Company (Symetra)
Schedule 2B—Data Center Services SOW
Schedule 2B—Data Center Services SOW
| SOW Appendix | Description | |
B.1
|
Data Center Supported Hardware | |
B.2
|
Data Center Supported Software | |
B.3
|
Data Center Supported Databases | |
B.4
|
ACS Data Center Facilities | |
B.5
|
Microsoft Office SharePoint Server Work Authorization 09047 (excluding pricing) |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 5
|
Fee Reductions |
Confidential Information
Page 23
Appendix B.1 — Data Center Supported Hardware
| Vendor | Component | Description | MF or MR | |||
STK /C
|
SL8500 | ST SL8500 | MF | |||
STK /C
|
VSM-C | Virtual Tape Unit | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK B/C
|
9840B/C Tape Drive | 9840 Tape Drive | MF | |||
STK B/C
|
9840B/C Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
9840CL5 Tape Drive | 9840 Tape Drive | MF | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR |
1
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Vendor | Component | Description | MF or MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
LT02-S85 | Tape Drive | MR | |||
STK /C
|
STK9740 | Tape Library | MF | |||
STK /C
|
9741E | 9741 Tower | MF | |||
STK
|
9490LO1 | 9490 Tape Drive | MF | |||
STK
|
9490LO1 | 9490 Tape Drive | MF | |||
STK
|
9490LO1 | 9490 Tape Drive | MF | |||
STK
|
9490LO1 | 9490 Tape Drive | MF | |||
STK /C
|
Tape Drive Enclosure | Tape Drive Enclosure | MF | |||
STK
|
4480L01 | 4480 Tape Drive | MF | |||
STK /C
|
2511 | Tape autoloader | MF | |||
STK /C
|
2511 | Tape autoloader | MF | |||
STK
|
4480L01 | 4480 Tape Drive | MF | |||
IBM
|
Communications CTLR | 3174 11L | MF | |||
IBM
|
Communications CTLR | 3174 11L | MF | |||
| MF | ||||||
IBM
|
2086-6440 | z/890 Processor | MF | |||
| MF | ||||||
EMC
|
EMC43 DMX1000 | DASD Frame | MF |
2
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Vendor | Component | Description | MF or MR | |||
EMC
|
Clariion CX3 | SAN Frame | MR | |||
EMC
|
Clariion CX4 | SAN Frame | MR | |||
EMC
|
Centera | P8 Archiving Storage | MR | |||
EMC
|
Centera | P8 DR Archiving Storage | MR | |||
EMC
|
Centera | E-mail Archiving Storage | MR |
3
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Non-Production | [***] | DL580 G3 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Physical Server
|
[***] | Physical Large Server | Non-Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Non-Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Non-Production | [***] | DL580 G5 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G5 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Non-Production | [***] | DL580 G5 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Large Server | Production | [***] | DL580 G3 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 | |||||
Remain Physical Server
|
[***] | Physical Remote Office | Production | [***] | ML350 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL360 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
6
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL580 G2 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | HP DL360 G4 | |||||
New Physical Server
|
[***] | Physical Standard Server | Production | [***] | N/A | |||||
New Physical Server
|
[***] | Physical Standard Server | Production | [***] | N/A | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL360 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7 |
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Physical Server
|
[***] | Physical Standard Server | Non-Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Non-Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Non-Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Non-Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Non-Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
8 |
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
9
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL360 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
10 |
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
11 |
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
12
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
13
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL385 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | DL380 G4 | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | DL380 G4 | |||||
Remain Physical Server
|
[***] | Physical Standard Server | Production | [***] | DL380 G4 | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
14
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
15
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
16
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
17 |
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
18
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
19
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
20
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
21
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Non-Production | [***] | N/A | |||||
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
22
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
| Proposed Volume | ||||||||||
| Proposed Disposition | Server Name | Category | Server Type | Application | Model |
Remain Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
New Virtual Instance
|
[***] | Virtual Server Instance | Production | [***] | N/A | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 | |||||
Remain Physical Server
|
[***] | VMWare Host Server | Production | [***] | DL580 G4 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
23
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
24
|
Appendix B.1 — Data Center Supported Hardware These materials are considered confidential and proprietary |
|
Appendix B.2 — Data Center Supported Software
Server Operating System Software
The following table lists supported server operating system software.
| Vendor | Product | Version | ||
Microsoft
|
Microsoft Windows 2000 Server | Supported Release | ||
Microsoft
|
Microsoft(R) Windows(R) Server 2003, Enterprise Edition | Supported Release | ||
Microsoft
|
Microsoft(R) Windows(R) Server 2003, Standard Edition | Supported Release | ||
EMC
|
VMware Server Virtualization Software | Supported Release | ||
NimSoft
|
Nimbus Server Monitoring Software | Supported Release | ||
Blade Logic
|
BladeLogic Operations Manager | Supported Release | ||
Metron
|
Athene Capacity Planning Software | Supported Release | ||
EMC
|
Data Protector Advisor | Supported Release | ||
EMC
|
NetWorker Backup Software | Supported Release | ||
IBM
|
Websphere MQ | Supported Release | ||
Oracle
|
Oracle database | Supported Release | ||
IBM
|
FileNet P8 | Supported Release | ||
Tumbleweed
|
Tumbleweed SecureTransport | Supported Release | ||
Citrix
|
XenApp | Supported Release | ||
Microsoft
|
.Net Framework | Supported Release | ||
| Unix (backup software; FTP) | Supported Release |
Security Software
The following table lists security-related software.
| Vendor | Product | Version | ||
Novell
|
Novell Identity Management/w Password Management | Current will be installed | ||
* Mtech
|
P-Synch Used until replaced with Novell Password Management |
Supported Release |
1
|
Appendix B.2 — Data Center Supported Software | ||
| These materials are considered confidential and proprietary |
| Vendor | Product | Version |
RSA
|
enVision | [***] | ||
McAfee
|
Anti-Virus, Anti-Spyware, and Desktop Fire-wall (only for servers) | Supported Release | ||
RSA
|
RSA SecurID | Supported Release | ||
McAfee
|
Anti-Virus, Anti-Spyware for Desktop | Supported Release | ||
McAfee
|
SafeBoot disk encryption | Supported Release | ||
InfoExpress
|
CyberArmour Desktop Fire-wall for Desktop | [***] | ||
InfoExpress
|
CyberGatekeeper – Access point and the corporate network | [***] | ||
Critical Watch
|
FusionVM | Supported Release |
| * | To be replaced with Novell identity manager during the transformation period. |
Software for zSeries Mainframe Systems
The following table lists supported software products for zSeries mainframe systems.
| Vendor | Product | Version |
Allen Systems ASG
|
JclPrep | [***] | ||
Allen Systems ASG
|
Tmon / CICS | [***] | ||
Allen Systems ASG
|
Tmon / DB2 | [***] | ||
Allen Systems ASG
|
Tmon / z/OS | [***] | ||
Allen Systems ASG
|
TMON Strategic Services | [***] | ||
bTrade
|
COMM-PRESS (TDCompress) [now TDAccess] | [***] | ||
BMC
|
Catalog Manager DB2 | [***] | ||
BMC
|
Change Manager DB2 | [***] | ||
BMC
|
CONTROL-D | [***] | ||
BMC
|
DASD MANAGER PLUS DB2 | [***] | ||
BMC
|
DATABASE ADMINISTRATION DB2 | [***] | ||
BMC
|
DATABASE INTEGRITY PLUS IMS | [***] | ||
BMC
|
MAXM Reorg/Online IMS | [***] | ||
BMC
|
POINT CHECKER PLUS IMS | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2
|
Appendix B.2 — Data Center Supported Software | ||
| These materials are considered confidential and proprietary |
| Vendor | Product | Version |
BMC
|
Snapshot Upgrade for IMS | [***] | |||
BMC
|
ULTRAOPT IMS | [***] | |||
CA
|
ACF2 | [***] | |||
CA
|
ACF2/DB2 | [***] | |||
CA
|
ACF2/IMS | [***] | |||
CA
|
CA-1: TMS | [***] | |||
CA
|
CA-1: Copycat | [***] | |||
CA
|
CA-CCS/CAIRIM | [***] | |||
CA
|
CA-CCS/ENF BASE | [***] | |||
CA
|
CA-CCS/ENF CCI | [***] | |||
CA
|
CA-CCS/ENF CICS | [***] | |||
CA
|
CA-CCS/ENF DB2 | [***] | |||
CA
|
DATAMACS | ||||
CA
|
CA-DMS Detector | [***] | |||
CA
|
CA-DMS Plan Analyzer | [***] | |||
CA
|
Endevor/MVS (ALM backend) | [***] | |||
CA
|
Endevor External Security Feature | [***] | |||
CA
|
Endevor Parallel Development Manager | [***] | |||
CA
|
ESP mSeries Workload Manager | [***] | |||
CA
|
Multi-Image Manager | [***] | |||
CA
|
Netspy | [***] | |||
CA
|
OPS/MVS/Base | [***] | |||
CA
|
CAPEX-Optimizer | ||||
CA
|
View Base | [***] | |||
CA
|
View Tso/ISPF/SPF | [***] | |||
CA
|
View ERO | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
3
|
Appendix B.2 — Data Center Supported Software | ||
| These materials are considered confidential and proprietary |
| Vendor | Product | Version | ||
CA
|
Vision:Results (DYL280) | [***] | ||
CA
|
Vision:Results DB2 | [***] | ||
CA
|
Vision:Sixty (DYL260) | [***] | ||
CA
|
Vision:Report | [***] | ||
Chicago Soft
|
QuickRef | [***] | ||
Compuware
|
Enterprise Common Components | [***] | ||
Compuware
|
File Aid MVS | [***] | ||
Compuware
|
File-AID for IMS | [***] | ||
Compuware
|
License Management Service | [***] | ||
Compuware
|
Shared Services | [***] | ||
Compuware
|
Xpediter/CICS | [***] | ||
Compuware
|
Xpediter/TSO | [***] | ||
Compuware
|
Xpediter/IMS | [***] | ||
DTS Software
|
Space Recovery System (ACC/SRS) | [***] | ||
Freeware
|
PDS | [***] | ||
IBM
|
CICS/TS | [***] | ||
IBM
|
DB2 | [***] | ||
IBM
|
IMS for z/OS | [***] | ||
IBM
|
IMS BTS | [***] | ||
IBM
|
MQSeries | [***] | ||
IBM
|
OS | [***] | ||
IBM
|
Tivoli License Compliance Manager for z/OS (formerly Isogon Soft Audit) | [***] | ||
IBM (Candle)
|
CL/Supersession | [***] | ||
IBM
|
QMF | [***] | ||
IBM
|
SDF II | [***] | ||
Infogix Inc.
|
ACR/Detail | [***] | ||
Infogix Inc.
|
ACR Summary | [***] | ||
Infotel
|
InfoPak / IMS | [***] | ||
Innovation Data
|
FDR/ABR/DSF/CPK | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4
|
Appendix B.2 — Data Center Supported Software | ||
| These materials are considered confidential and proprietary |
| Vendor | Product | Version | ||
LRS
|
LRS Server (VSV) | [***] | ||
LRS
|
VPS TCP/IP Base / PCL | [***] | ||
LRS
|
VMCF/TSO | [***] | ||
Macro4 Inc
|
Dumpmaster MVS | [***] | ||
Macro4 Inc
|
INSYNC MVS (ISPF T.I) | [***] | ||
Merrill Consultants
|
MXG | [***] | ||
Metron
|
Athene Capacity Planning Software | Supported Release | ||
M-tech
|
PSYNC | [***] | ||
New Era Software
|
Stand Alone Edit (SAE) | [***] | ||
Princeton Softech
|
OPTIM for DB2 (DB2 Relational Tools) | [***] | ||
Princeton Softech
|
Version Merger | [***] | ||
Quailstone Software
|
COPYMACS (aka USCCOPY) | [***] | ||
SAS
|
BASE | [***] | ||
Serena Software
|
Comparex | [***] | ||
SPC
|
COBOL Level 2 Report Writer for OS/390 | [***] | ||
Sterling Commerce
|
Connect: Direct | [***] | ||
STK
|
EXLM | [***] | ||
STK
|
HSC | [***] | ||
SYNCSORT
|
Syncsort z/OS | [***] | ||
Tone Software
|
DYNA-STEP | [***] | ||
Tone Software
|
OMC-Flash (Flasher) | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5
|
Appendix B.2 — Data Center Supported Software | ||
| These materials are considered confidential and proprietary |
Appendix B.3 — Data Center Supported Databases
| Database | Notes | |
| [***] | z/OS -Production DB2 on SYSA | |
| [***] | z/OS -Test DB2 on SYSB | |
| [***] | z/OS-Production DB2 on SYSA | |
| [***] | z/OS -Development DB2 on SYSA | |
| [***] | z/OS -Development DB2 on SYSA | |
| [***] | z/OS -Development DB2 on SYSA | |
| [***] | z/OS-Production IMS on SYSA | |
| [***] | z/OS-Test IMS on SYSA |
| Oracle | Server | Database | Instance | |||
| Oracle Instances | ||||||
| [***] | [***] | [***] | ||||
| [***] | [***] | [***] | ||||
| [***] | [***] | [***] | ||||
| [***] | [***] | [***] | ||||
| [***] | [***] | [***] | ||||
| SQL | ||||||||
| Server | Instance | Application | Database | |||||
| [***] | ||||||||
| TUN | [***] | [***] | ||||||
| 1434 | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| SQL | ||||||
| Server | Instance | Application | Database | |||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| SQL | ||||||||
| Server | Instance | Application | Database | |||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| ANON | [***] | [***] | ||||||
| 13428 | [***] | [***] | ||||||
| [***] | [***] | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
3
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| SQL | ||||||||
| Server | Instance | Application | Database | |||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| MSSQL | [***] | [***] | ||||||
| 1433 | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| Server | Instance | Application | Database | |||||
| [***] | ||||||||
| ANON | [***] | [***] | ||||||
| 13428 | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| — | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| TUN | [***] | [***] | ||||||
| 1434 | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| Server | Instance | Application | Database | |||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| MSSQL | [***] | [***] | ||||||
| 1433 | [***] | [***] | ||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
| [***] | [***] | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
6
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| Server | Instance | Application | Database | |||
| [***] | ||||||
| COGNOS | [***] | [***] | ||||
| 1434 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| LAWSON | [***] | [***] | ||||
| 1435 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| Server | Instance | Application | Database | |||
| [***] | ||||||
| TAC | [***] | [***] | ||||
| 1434 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| MSSQL | [***] | [***] | ||||
| 1433 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| Server | Instance | Application | Database | |||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| IMPACT | ||||||
| 1435 | [***] |
| Server | Instance | Application | Database | |||
| [***] | ||||||
| MSSQL | [***] | [***] | ||||
| 1433 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
| Server | Instance | Application | Database | |||
| [***] | ||||||
| MSSQL | [***] | [***] | ||||
| 1433 | [***] | [***] | ||||
| [***] | [***] | |||||
| [***] | [***] | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
8
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
| Server | Instance | Application | Database | |||
| [***] | ||||||
| MSSQL | [***] | [***] | ||||
| 1433 | [***] | [***] | ||||
| [***] | [***] | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
9
|
Appendix B.3 — Data Center Supported Databases | ||
| These materials are considered confidential and proprietary |
Appendix B.4 — ACS Data Center Facilities
Hillsboro Data Center
ACS’ data center in Hillsboro, Oregon, is a single-tenant facility located approximately 14
miles west of downtown Portland. The facility has 84,610 square feet and was the first data center
in the United States to become BS15000-certified. Now known as ISO/IEC 20000, this is the first
worldwide standard specifically aimed at IT service management. Based on BS15000, ISO/IEC 20000
describes an ITIL-based integrated set of management processes for the effective delivery of IT
best practices. The Hillsboro Data Center supports server hosting, WAN and Internet access, and
mainframe hosting services for nationally recognized corporations serving the consumer goods and
financial industries. The Hillsboro facility supports z/OS systems using a wide variety of
third-party products, including the ACS standard tool set. These tools are products marketed by CA,
IBM, ASG, and the majority of vendors competing in the mainframe space. The Hillsboro facility
supports 2,212 MIPS and 1,325 TB of DASD.
Physical Security
Access to the Hillsboro facility is strictly controlled through several sophisticated physical
security systems and procedures. The operations staff monitors the security system 24x7 with an
enterprise-class monitoring system. Access into the data center is controlled by a security guard
during normal business hours; after business hours, access is by card reader only.
Infrastructure Redundancy
Hillsboro has an N+1 generator system and an N+1 UPS system single utility feed, and is a Tier II
data center.
Backup Power
All computer, data communications, and environmental equipment are served with sophisticated power
conditioning equipment to prevent disruptions in service from exterior power fluctuations.
Additionally, all vital system components are attached to an uninterruptible power supply (UPS)
system that provides power monitoring and line conditioning, as well as automatic switching to a
battery system and transfer to emergency generators.
1
|
Appendix B.4 — ACS Data Center Facilities | ||
| These materials are considered confidential and proprietary |
HVAC
CRAC units have redundant compressors for fault tolerance and to ensure constant cooling
capabilities to the installed equipment.
Network Connectivity
Hillsboro network connectivity consists of Gb Ethernet service from Time Warner Telecom and
Verizon Business, OC-48 service from Time Warner Telecom and Verizon Business, and OC-12 service
from Verizon Business.
2
|
Appendix B.4 — ACS Data Center Facilities | ||
| These materials are considered confidential and proprietary |
Appendix B.5 – Micros oft Office SharePoint Server Work Authorization 09047
Please refer to the Symetra MOSS Support SOW (imbedded file below), which is part of the current
Symetra support agreement.
1
|
Appendix B.5 — Microsoft Office SharePoint Server Work Authorization 09047 | ||
| These materials are considered confidential and proprietary |
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
Microsoft
Office Sharepoint Server Support
FOR
Symetra Life Insurance Company (Symetra)
and
Affiliated Computer Services (ACS)
March 2009
Page 1
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
Table
of Contents
Page 2
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
| 1.0 | Overview and Business Objectives |
| 1.1 | Services Overview | |
| ACS will manage Microsoft Office SharePoint Server (MOSS) and all related Microsoft technologies. This includes the management and monitoring of the physical and logical infrastructure as well as certain aspects of configuration and administration as outlined in the Roles and Responsibilities. Symetra will be responsible for the build-out of individual applications or sites within the MOSS infrastructure. ACS will be required to provide and support MOSS within Symetra’s production, quality assurance, and development computing environments. These environments should support the build-out of collaborative team and project sites on the MOSS platform using both out-of-the-box functionality and custom components. This environment will provide for both internal and external access to the resulting sites and will need to provide full item-level restore and migration capability. | ||
| In addition to the Services described in this SOW, ACS is responsible for providing the Services described in all SOWs within the scope of the Agreement as it relates to the requirements outlined in this SOW, e.g. all SLR’s currently in effect regarding Availability will be in effect for MOSS. Access Management controls to infrastructure and applications will follow the Roles and Responsibilities as detailed in the previously mentioned SOWs. |
| 1.2 | Service Objectives |
| a) | Item level back-up and restore requirements (at a minimum all Backup and Recovery requirements as detailed in the ITSA will be met as well as those cited below): | ||
| b) | The MOSS backup and restore process must support restoring at any level from the entire farm down to the individual list item level while maintaining all metadata. The process must also allow for restoring items and their metadata without requiring a restore of the next higher item. For example, restoring a sub-site should not require restoring the parent site. In addition, the process must allow out-of-place restores in order to accommodate organizational changes. | ||
| c) | Identify, implement and manage the hardware infrastructure needed to support MOSS based on Symetra’s current and future business needs. | ||
| d) | Ongoing configuration and administration of the MOSS product at the infrastructure level (e.g. farm, web apps, site collection, and shared service providers). | ||
| e) | Deployment and management of new custom features via a standard code promotion process. | ||
| f) | All changes to the infrastructure or application will follow normal ACS/Symetra Change and Incident Management processes. |
Page 3
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
| g) | Enhanced reporting to ensure proper monitoring and transparency to meet Symetra’s audit, security and regulatory requirements and compliance. 2.0 Service Environment |
| 2.0 | Service Details |
| 2.1 | Scope of the Services to be Supported or Provided |
| 2.1.1 | Hardware and Software | |
| Microsoft Office SharePoint Server and related Microsoft technologies |
| 2.1.2 | Personnel |
| a) | ACS will be responsible for staffing to meet the SLRs/SLAs set forth in this SOW and added in the future. | ||
| b) | ACS will ensure skills currency and MOSS subject matter expertise in the areas of MOSS infrastructure, configuration, and management for staff responsible for deploying, managing and maintaining the Symetra MOSS environment. |
| 2.1.3 | Policies, Procedures and Standards | |
| None identified at this time. |
| 2.1.4 | Agreements and Licenses | |
| MOSS software is identified in Schedule L as an ACS supported application. |
| 2.2 | Baseline Information | |
| Table 1-Baseline Information |
| Item | 2009 | 2010 | 2011 | Comments | ||||||||||||
Total PRD site collections |
[***] | [***] | [***] | |||||||||||||
Total PRD web farms |
[***] | [***] | [***] | |||||||||||||
Total PRD web applications |
[***] | [***] | [***] | |||||||||||||
Total PRD MySites |
[***] | [***] | [***] | |||||||||||||
| Baseline volumes have been used to estimate the scale of support required. Should the baseline volumes exceed the planned use, the parties agree to review the support model in good faith to resolve any discrepancies between planned and actual usage. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 4
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
3.0 Microsoft Office SharePoint Server Support Requirements
3.1 General Responsibilities
The following table identifies general roles and responsibilities associated with this
SOW. An “X” is placed in the column under the party that will be responsible for
performing the task. ACS responsibilities are indicated in the column
labeled “ACS ”.
3.2 Overall Roles and Responsibility
ACS and Symetra will perform the roles and responsibility as detailed below to ensure the
proper and successful deployment, development, management, administration, performance,
enhancement, upgrade and ongoing maintenance of Subject in File Properties. These Roles
and Responsibilities are in addition to all Roles and Responsibilities detailed in the
ITSA and Attachments.
Table 2-Roles and Responsibility
| Roles and Responsibilities | ACS | Symetra | ||||
| Capacity and Performance Management | ||||||
| 1. | Ongoing monitoring of application use and performance;
hardware
capacity; including but not limited to system logs; CPU
utilization;
server disk space; and memory based on ACS best practices. |
X | ||||
| 2. | Analyze and forecast resource requirements |
X | ||||
| 3. | Propose technical and architectural changes to optimize MOSS
environment utilizing resource consumption and trends. |
X | ||||
| 4. | Review and approve recommendation |
X | ||||
| 5. | Implement recommendation |
X | ||||
| 6. | Resolve system problems according to normal Incident
Management processes. |
X | ||||
| 7. | Review and analyze system logs and propose corrective action. |
X | ||||
| 8. | Review and approve proposed corrective actions. |
X | ||||
| 9. | Implement corrective actions |
X | ||||
| 10. | Propose enhancements to correct performance problems. |
X | ||||
| 11. | Symetra review and approval of proposed enhancements |
X | ||||
| 12. | Implement approved enhancements |
X | ||||
| MOSS Application Management | ||||||
| 1. | Identify availability of Upgrades. |
X | ||||
| 2. | Perform risk analysis of Upgrades. |
X | ||||
| 3. | Review and acceptance of risk analysis. |
X | ||||
| 4. | Develop Upgrade plans and test plans. |
X | ||||
Page 5
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
| Roles and Responsibilities | ACS | Symetra | ||||
| 5. | Approve Upgrade plans as well as test plans. |
X | ||||
| 6. | Install Upgrade in DEV in accordance with Symetra’s Change
Management processes. |
X | ||||
| 7. | Test Upgrade in DEV. |
X | ||||
| 8. | Review and approve DEV test results |
X | ||||
| 9. | Install Upgrade in QA in accordance with Symetra Change
Management processes. |
X | ||||
| 10. | Test Upgrade packages and patches in QA. |
X | ||||
| 11. | Approve QA system Upgrade test results. |
X | ||||
| 12. | Approve Upgrade for Production. |
X | ||||
| 13. | Install Upgrade in Production. in accordance with Symetra Change
Management processes. |
X | ||||
| 14. | Verify Upgrade in Production. |
X | ||||
| 15. | Update technical documentation reflecting changes resulting from
the implementation of the Upgrade. |
X | ||||
| MOSS Site Development and Management | ||||||
| 1. | Define business requirements, e,g. master and content page changes
for site collections, enhanced MOSS features (e.g.,search, business
data catalog, e-forms) |
X | ||||
| 2. | Propose solutions to meet Symetra’s requirements. |
X | ||||
| 3. | Approve solution. |
X | ||||
| 4. | Implement, create and manage approved solution. |
X | ||||
| 5. | Export / import / migrate sites & site content based on
requirements. |
X | ||||
| 6. | Manage site collection usage reports. |
X | ||||
| 7. | Manage site usage reports. |
X | ||||
| 8. | Create site collections as requested by Symetra |
X | ||||
| 9. | Create sites and workspaces as requested by Symetra |
X | ||||
| 10. | Grant initial administrator rights for sites and workspaces |
X | ||||
| 11. | Configure and manage site level security to comply with Symetra
requirements. |
X | ||||
| 12. | Create and manage site configuration and content |
X | ||||
| 13. | Manage site collection Recycle Bin. |
X | ||||
| 14. | Restore from site collection Recycle Bin. |
X | ||||
| 15. | Manage site Recycle Bin. |
X | ||||
| 16. | Restore from site Recycle Bin. |
X | ||||
| 17. | Backup from MOSS in accordance with current contractual Backup
and Restore requirements |
X | ||||
| 18. | Restore to MOSS in accordance with current contractual Backup and
Restore requirements |
X | ||||
Page 6
| Affiliated Computer Services (ACS) | Symetra Life Insurance Company (Symetra) | |
| Microsoft Office SharePoint Server Support |
| Roles and Responsibilities | ACS | Symetra | ||||
| 19. | Manage blocked file types. |
X | ||||
| 20. | Identify reporting requirements |
X | ||||
| 21. | Provide
reporting solutions to meet Symetra’s reporting requirements |
X | ||||
| 4.0 | Service Management |
| 4.1 | Objectives | |
| No specific Service Level Requirements for this SOW have been identified at this time. All aspects of this SOW will be subject to and included in all of the current Symetra Service Level Requirements across all Service Towers. |
| 4.2 | Definitions |
| The following defined terms shall apply to this SOW: | ||
| Farm — All MOSS services and components on all servers | ||
| Web Application — The IIS hosting application for MOSS site collections and Shared Services Providers | ||
| Shared Services Provider (SSP) — A collection of farm services that are available to and consumed by the associated Web applications and site collections | ||
| Site Collection — A group of Web sites with the same owner and administrative settings | ||
| Site — An individual site within a site collection | ||
| Upgrades — includes major and interim version releases (including service packs) for MOSS, Windows SharePoint Services (WSS) and related modules or components. Upgrades also include major patches not currently covered under established SMS patching processes. |
Page 7
SCHEDULE 2C
DISTRIBUTED COMPUTING SERVICES SOW
DISTRIBUTED COMPUTING SERVICES SOW
[Attached Hereto]
SCHEDULE 2C
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
Schedule 2C
Distributed Computing Services Sow
for
Symetra Life Insurance Company (Symetra)
AUGUST 1, 2009
Confidential Information
Page i
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
TABLE OF CONTENTS
1.0 Distributed Computing Services Overview and Business Objectives |
2 | |||
1.1 Services Overview |
2 | |||
1.2 Service Objectives |
2 | |||
2.0 Service Environment |
3 | |||
2.1 Scope of the Infrastructure to be Supported |
3 | |||
3.0 Distributed Computing Support Services Requirements |
3 | |||
3.1 Service Descriptions and Roles and Responsibilities |
3 | |||
4.0 Service Management |
10 | |||
4.1 Objectives |
10 | |||
4.2 Service Level Agreements (SLAs) |
10 | |||
4.3 Reports |
12 | |||
5.0 Referenced Schedule Appendices and Agreement Schedules |
12 | |||
5.1 Referenced Schedule 2C Appendices |
12 | |||
5.2 Referenced Agreement Schedules |
12 | |||
List of Tables |
||||
Table 1. General Roles and Responsibilities |
5 | |||
Table 2. Core Software Build and Deployment Roles and Responsibilities |
7 | |||
Table 3. Symetra Application Software Build and Deployment Roles and Responsibilities |
8 | |||
Table 4. Operations and Administration Roles and Responsibilities |
8 | |||
Table 5. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities |
9 | |||
Table 6. Install, Moves, Adds and Changes (IMACSs)— Workstations Peripherals, and Distributed Servers |
11 | |||
Table 7. Software Installation SLA |
11 |
Confidential Information
Page ii
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
1.0 Distributed Computing Services Overview and Business Objectives
1.1 Services Overview
Distributed computing Services are the Services and activities detailed in this Distributed
Computing Services Schedule 2C required to provide and support Symetra distributed computing
infrastructure. ACS shall provide and support distributed (i.e., non-data center) infrastructure
that includes all ACS supported servers, storage devices, workstations, printers, multi-function
devices and system software and applications that are attached to the local-area network (LAN) as
well as portable and standalone personal computing and other End-User devices.
As depicted in Figure 1 below, in addition to the Service described in this Schedule 2C, ACS is
responsible for providing the Services described in Schedule 2A — Cross Functional Services SOW.
Figure 1 depicts the relationship between the Cross Functional Services SOW, and all Schedules
within the scope of this Agreement.
Cross Functional SOW
Data
|
Distributed | Data | Voice | Help Desk | Output | Content | ||||||
| Center | Computing | Network | Comm. | Services | Processing | Management | ||||||
| Services | Services | Services | Services | SOW | Services | Services | ||||||
| SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Towers with Cross Functional View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced distributed computing Services and this Schedule 2C:
| n | Meet Symetra business needs for highly available, reliable, and secure Services | ||
| n | Acquire and maintain distributed computing Services that achieve the SLRs | ||
| n | Improve distributed computing and desktop service/support levels | ||
| n | Improve End-User productivity | ||
| n | Standardize the distributed computing and desktop environment (hardware and software) | ||
| n | Improve security, data management and backup in the distributed environment | ||
| n | Improve asset management and control | ||
| n | Improve total cost of ownership management | ||
| n | Support business initiatives | ||
| n | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2C |
Confidential Information
Page 2
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
2.0 Service Environment
2.1 Scope of the Infrastructure to be Supported
The following sub-sections specify the appendices and other relevant materials containing details
of the distributed computing Services environment to be supported and complied with. Service
environment appendices are to be maintained and reviewed with Symetra by ACS and made available to
Symetra on a quarterly basis.
ACS will provide distributed computing Services for all Symetra employees and locations.
2.1.1 Hardware and Software
| a. | A listing and description of hardware to be supported is provided in Appendix C.1 -Distributed Computing Hardware. | ||
| b. | A listing and description of the software and utilities to be supported is provided in Appendix C.2 — Distributed Computing Software. | ||
| c. | A listing and description of core images to be supported is provided in Appendix C.3 — Distributed Computing Core Images. |
2.1.2 Service Locations
| a. | A description of the Symetra Sites for which ACS will provide distributed computing Services is provided in Attachment B of the Agreement. |
2.1.3 Personnel
| a. | ACS will be responsible for providing qualified, and appropriately certified, staffing for the distributed computing Services environment as required to perform the Services required hereunder in accordance with the SLRs/SLAs set forth in this Schedule 2C. |
3.0 Distributed Computing Support Services Requirements
3.1 Service Descriptions and Roles and Responsibilities
In addition to the Services, activities, and roles and responsibilities described in Schedule 2A
- -Cross Functional Services SOW, distributed computing Services include the following Services,
activities and roles and responsibilities.
3.1.1 Distributed Computing Services
The distributed computing Services provided by ACS under this Schedule 2C include End-User device
provisioning and support required by Symetra End-Users, including the following:
| a. | Services: |
| – | Procurement services | ||
| – | IMAC | ||
| – | Operational monitoring, as needed |
Confidential Information
Page 3
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
| – | Problem determination and resolution | ||
| – | Technical support and Break/Fix | ||
| – | Software deployment and management |
| b. | File/Print/Storage Services: |
| – | Procurement services | ||
| – | Data storage, backup and recovery | ||
| – | Network-attached printer support | ||
| – | Local application servers | ||
| – | Remote server administration | ||
| – | Problem determination and resolution | ||
| – | Technical support as needed |
| c. | Symetra Headquarter Workstation/End-User Services (e.g., locally attached desktop computer, laptop computers, printers, accessory cables and workgroup hubs/switches, scanners, fax machines, multi-function devices, standardized personal digital assistant (PDA) devices, CD/DVD burners and integrated machines, and LCD) |
| – | (IMACs | ||
| – | Operational monitoring, as needed | ||
| – | Commercially available system and productivity software deployment and management | ||
| – | Problem determination and resolution | ||
| – | Technical support and Break/Fix as needed | ||
| – | Management and distribution of Symetra approved standard image and related Symetra approved software | ||
| – | Hardware deployment | ||
| – | Excludes physical office relocations |
| d. | Remote Location Workstation/End-User Services (e.g., locally attached desktop computer, laptop computers, printers, scanners, fax, multi-function devices, standardized personal digital assistant (PDA) devices, facsimile machines, CD/DVD burners and integrated machines, and LCD) |
| – | (IMACs, excluding physical office relocations | ||
| – | Operational monitoring, as needed | ||
| – | Problem determination and resolution | ||
| – | Technical support and Break/Fix as needed | ||
| – | Commercially available system and productivity software deployment and management |
Confidential Information
Page 4
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
| – | Management and distribution of Symetra approved standard image and related Symetra approved software | ||
| – | Hardware deployment |
| e. | Storage Services: Storage Services include the hardware, software and staff resources necessary to meet Symetra requirements for storing non-shared and shared information on Symetra’s distributed servers. | ||
| f. | Desktop Applications Services: Desktop application Services include the IT resources necessary to support business productivity software. Included are personal productivity and office applications services (in accordance with Symetra policies), and other basic IT resources necessary to meet the End-User requirement for performing typical office and business functions using commercially developed applications and office suites. | ||
| g. | Electronic Mail (e-mail) Services: Support of distributed components of centralized email Services (see Schedule 2B — Data Center SOW). This includes support for distributed e-mail applications, e-mail servers, wireless messaging (e.g., BlackBerry), End-User support and e-mail authorized End-User account management. | ||
| h. | Remote Access Services - Employees: Remote access support Services are the Services to support remote access hardware and software for Symetra employees in remote or home locations (e.g., VPN services). | ||
| i. | Remote Support — Remote support Services allows ACS Level 2 support technicians to manage desktop devices and software remotely whenever possible to remotely resolve tickets escalated from the help desk. This includes maintaining and troubleshooting the desktop operating system and supported desktop applications electronically to minimize the need to dispatch technical personnel or ship equipment for services, based on Symetra’s established policies and procedures. | ||
| j. |
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2C. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2C.
3.1.2 General Responsibilities
The following table identifies general roles and responsibilities associated with this Schedule 2C.
Table 1. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define desktop/End-User requirements | X | ||||
2.
|
Recommend Services and standards for supporting the desktop/End-User | X | ||||
3.
|
Approve services and standards for supporting the desktop/End-Users | X | ||||
Confidential Information
Page 5
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
| General Roles and Responsibilities | ACS | Symetra | ||||
4.
|
Procure desktop and laptop hardware and software and peripherals. | X | ||||
5.
|
Deploy and manage desktop and laptop hardware and software (e.g.. operating system, standard image, personal productivity and office automation software and services) in accordance with Symetra policies (e.g., desktop/laptop lifecycle, inventory, and End-User assignment polices) and cross-functional services (e.g., acquisition and management Services) | X | ||||
6.
|
Procure and own network-attached servers, storage devices and peripherals | X | ||||
7.
|
Deploy and manage network-attached servers, storage devices and peripherals | X | ||||
8.
|
Procure locally attached printers, storage devices and miscellaneous peripherals | X | ||||
9.
|
Deploy and manage locally attached printers, storage devices and miscellaneous peripherals | X | ||||
10.
|
Provide storage Services for distributed servers | X | ||||
11.
|
Support distributed components of centralized email Services provided through Data Center Services SOW | X | ||||
12.
|
Provide and support remote access Services for Symetra employees in remote or home locations | X | ||||
13.
|
Provide Level 2 support for supported core software (e.g., personal productivity and office automation software) | X | ||||
14.
|
Provide Level 2 support for Symetra business applications (e.g., ViewStar and Cognos) | X | ||||
15.
|
Provide Level 2 support of standard image components required for Symetra business applications | X | ||||
16.
|
Provide desktop Break/Fix and Level 2 hardware and system software support as coordinated through the Help Desk | X | ||||
17.
|
Provide server break/fix and Level 2 hardware and system software support as coordinated through the Help Desk | X | ||||
18.
|
Provide Level 2 technical support of audio-visual technology in conference rooms and training rooms identified by Symetra | X | ||||
19.
|
Provide Level 3 and Break/Fix technical support of audio-visual technology in conference rooms and training rooms identified by Symetra | X | ||||
20.
|
Evaluate and recommend desktop-related technology upgrades or refreshes | X | ||||
21.
|
Review and approve technology upgrades or refresh plans prior to implementation | X | ||||
3.1.3 Core Software Build and Deployment Services
ACS will perform the core Software build deployment Services associated with the provision of
distributed computing infrastructure. Core Software consists of the suite of Software programs used
to build a Symetra-defined standard image(s) for a supported device type (e.g., operating system
Software, office productivity and messaging Software). The following table identifies the core
Software build and deployment roles and responsibilities.
Confidential Information
Page 6
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
Table 2. Core Software Build and Deployment Roles and Responsibilities
| Core Software Build and Deployment Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend core Software deployment/management policies and procedures | X | ||||
2.
|
Review and approve core Software deployment/ management policies and procedures | X | ||||
3.
|
Provide technical assistance for defining core image(s) specifications for desktop, laptop and servers | X | ||||
4.
|
Specify proprietary requirements for Symetra core image(s) for desktop and laptop systems. | X | ||||
5.
|
Approve standard core image(s) specifications | X | ||||
6.
|
Build core Software server image(s) | X | ||||
7.
|
Build core Software desktop image(s) | X | ||||
8.
|
Package and test for distribution and fallback | X | ||||
9.
|
Test functionality of approved distribution | X | ||||
10.
|
Approve package for distribution | X | ||||
11.
|
Provide necessary utilities/tools to maintain and ensure compliance with core image(s) Software deployment/management policies and procedures | X | ||||
12.
|
Manage deployment efforts using formal project management tools, methodologies and standards (e.g., ITIL change and configuration management practices) | X | ||||
13.
|
Deploy core images (desktop, laptop, servers) | X | ||||
14.
|
Provide and administer Software distribution services (e.g., automated tool, procedures, reporting) | X | ||||
15.
|
Restore the End-User’s core image with their unique application set and network connections as needed | X | ||||
16.
|
Develop scripts and macro programs to automate standard Symetra processes as appropriate (e.g., upgrading desktop images) | X | ||||
17.
|
Develop, implement, and maintain macro programs for Symetra standard distributed computing applications and processes | X | ||||
18.
|
Conduct deployment reviews and provide results to Symetra | X | ||||
19.
|
Review and approve results of deployment reviews | X | ||||
3.1.4 Symetra Application Software Build and Deployment Services
ACS will perform the Software build and deployment Services associated with the provision of
Symetra application Software. Application Software consists of non-core Software packages (e.g.,
COTS applications, and Symetra custom developed applications).The following table identifies the
Symetra application Software build and deployment roles and responsibilities
Confidential Information
Page 7
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
Table 3. Symetra Application Software Build and Deployment Roles and Responsibilities
| Symetra Application Software Build and Deployment Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend application Software deployment/management policies and procedures | X | ||||
2.
|
Review and approve application Software deployment/management policies and procedures | X | ||||
3.
|
Provide technical assistance for defining Symetra application Software image specifications | X | ||||
4.
|
Approve Symetra application image specifications | X | ||||
5.
|
Build Symetra application image | X | ||||
6.
|
Package and test for distribution and fallback | X | ||||
7.
|
Test functionality of approved distribution | X | ||||
8.
|
Approve package for distribution | X | ||||
9.
|
Manage deployment efforts using formal project management tools, methodologies and standards (e.g., Change Management Procedures and ITIL configuration management practices) | X | ||||
10.
|
Deploy Symetra application images | X | ||||
11.
|
Provide and administer Software distribution Services (e.g., tools, procedures and reporting) | X | ||||
12.
|
Conduct deployment reviews and provide results to Symetra | X | ||||
13.
|
Review and approve results of deployment reviews | X | ||||
3.1.5 Operations and Administration
ACS is responsible for providing a number of operations and administration Services. Operations and
administration Services include the activities associated with the day-to-day management of the
installed systems and Software environment. The following table identifies the operations and
administration Services roles and responsibilities that are specific to this Schedule.
Table 4. Operations and Administration Roles and Responsibilities
| Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Relocation of equipment for interoffice moves. | X | ||||
2.
|
Provide on-site technical support to End-Users for maintenance and Break/Fix activities | X | ||||
3.
|
Coordinate with the help desk, and all other necessary Third Parties and Symetra support organizations and End-Users to manage all on-site technical support requests to resolution and closure (e.g., scheduling deskside support) | X | ||||
4.
|
Perform domain/operating system administration support activities (e.g., file and print sharing, logon user-id and password maintenance) for all managed servers (e.g., file/print and email) | X | ||||
5.
|
Purchase and manage paper/forms/consumables | X | ||||
Confidential Information
Page 8
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
| Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||
6.
|
Install consumables for printers | X | ||||
7.
|
Install paper/forms for printers | X | ||||
8.
|
Remove desktop/End-User device print jobs and place in output bins, courier and/or mail | X | ||||
9.
|
Distribute desktop/End-User device print jobs to user locations | X | ||||
10.
|
Manage user accounts, disk space quotas and access control (e.g., OS, database, middleware, file systems and disk space, etc.) | X | ||||
11.
|
Provide support for Symetra approved personal digital assistants (PDAs) | X | ||||
12.
|
Provide Level 2 remote support for remote workers using Symetra standard equipment at Symetra locations prior to dispatch of a Third Party support organization | X | ||||
13.
|
Establish guidelines for priority on-call Services | X | ||||
14.
|
Provide priority on-call Services in accordance with Symetra standard policy and procedures | X | ||||
3.1.6 Install, Moves, Adds, Changes (IMACs)
IMAC Services are the activities associated with providing IMACs. The following table identifies
the IMAC Services roles and responsibilities that are specific to this Schedule.
Table 5. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities
| Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define procedures for distributed computing IMAC Services | X | ||||
2.
|
Contact the End-User and schedule an appropriate, agreed to time for the work to take place in remote offices | X | ||||
3.
|
Contact the End-User and schedule an appropriate, agreed to time for the work to take place in Symetra Sites | X | ||||
4.
|
Approve IMAC schedule | X | ||||
5.
|
Conduct pre-installation and site survey activities (e.g., network connectivity, power and data jack preparation) in accordance with the procedures and specific Service Request | X | ||||
6.
|
Build, configure and test the system in accordance with the standard hardware configuration(s) and Software image and in accordance with the procedures and specific Service Request | X | ||||
7.
|
Perform hardware and Software IMACs and re-installations in accordance with the specific Service Request, procedures and other application policies (e.g., security policies) | X | ||||
8.
|
Conduct data and application migration that is necessary due to any hardware or Software IMACs and re-installations | X | ||||
9.
|
Provide basic End-User or technical staff orientation as needed when installing a new device | X | ||||
Confidential Information
Page 9
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
| Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities | ACS | Symetra | ||||
10.
|
Update applicable cross functional management tools (e.g., asset management database) with required data and close an IMAC Service Request | X | ||||
11.
|
Coordinate with help desk and all other necessary Third Parties and Symetra support organizations to manage all IMAC requests to resolution and closure | X | ||||
3.1.7 Special Support Services
ACS will provide the following special support Services, including installation/deployment,
maintenance, support, Break/Fix, Software and other technical training, upgrades, etc.
| a. | VIP Support—Includes all support for designated Symetra executives/VIPs. This can include support in the home or other remote locations. Help desk shall immediately dispatch desk side support. | ||
| b. | Sales Support — Provide support for designated key identified sales staff who work from their home or remote offices. Help desk shall escalate to the priority support person aligned with the key sales staff. | ||
| c. | Support for Remote End-Users temporarily in Symetra Sites. |
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2C..
ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this Schedule.
4.2 Service Level Agreements (SLAs)
The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.
Confidential Information
Page 10
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
Table 6. Install, Moves, Adds and Changes (IMACSs)— Workstations Peripherals, and Distributed Servers
Definition
|
As defined in Attachment P— Definitions |
Installs, Moves, Adds, Changes SLAs
| Request | Service Measure | Performance Target | SLR | |||||
1-10 in a single
request for new
equipment or
software
|
Schedule installation appointment with the End-User | [***] | [***] | |||||
1-10 in a single
request for new
equipment or
software
|
Elapsed time to deploy | [***] | [***] | |||||
Urgent request, or
more than 10 in a
single request, or
new remote server
deployment
Services
|
Date and scheduled time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement method | As provided in the Spec Sheet | |||||||
Table 7. Software Installation SLA
Software Installation
| Request | Service Measure | Performance Target | SLR | |||||
Desktop/laptop/remote
server,
(e.g., OS, service
packs and non-
critical security
patches ) and other
business Software,
(e.g., Adobe Writer,
Java, MS Project
and email archive)
in accordance with
Symera policies.
|
Elapsed time to deploy | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement method | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 11
Symetra Life Insurance Company (Symetra)
Schedule 2C—Distributed Computing Services SOW
Schedule 2C—Distributed Computing Services SOW
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLAs and other distributed computing activity reports
specified in this Schedule 2C.
5.0 Referenced Schedule Appendices and Agreement Schedules
5.1 Referenced Schedule 2C Appendices
| Schedule Appendix | Description | |
Appendix C.1
|
Distributed Computing Hardware | |
Appendix C.2
|
Distributed Computing Software | |
Appendix C.3
|
Distributed Computing Core Images |
5.2 Referenced Agreement Schedules
| Agreement | Description | |
Schedule 5
|
Fee Reductions | |
Schedule 2A
|
Cross Functional Services Schedule | |
Schedule 2B
|
Data Center Services Schedule |
Confidential Information
Page 12
Appendix C.1 — Distributed Computing Hardware Inventory as of 7/14/09
| Status Code | Description | |
Pending Disposal
|
Asset is located in ACS storage and is waiting to be disposed. Is not longer viable or able to be redeployed. | |
Pending Mgr Assignment
|
Asset was used by an employee who left the company. Asset is still viable and will stay with the manager until manager decides where to redeploy it. | |
Active
|
Asset is actively being used in the environment. | |
Surplus
|
Asset is located in ACS storage and is waiting to be redeployed. Is viable and has not reached end of life. |
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Apple PowerMac G4 | CPU | Apple Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Apple PowerMac G5 | CPU | Apple Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Apple PowerMac G5 | CPU | Apple Desktop | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/26/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Atlanta
|
Symetra Financial | Compaq Deskpro | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Compaq Deskpro | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Compaq Deskpro | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Symetra Financial
Center
|
Symetra Financial | Compaq Deskpro 4000 266MHz | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Deskpro EN 1GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 1GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Deskpro EN 1GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Deskpro EN 1GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 1GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 09/23/2008 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 12/22/2005 | |||||||||||
Conshocken
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
San Diego
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/22/2005 | 12/22/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/27/2005 | 12/27/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 12/27/2005 | |||||||||||
Plano
|
Symetra Financial | Compaq Deskpro EN 350MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/29/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 450MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 450MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/17/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 450MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/18/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 450MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/24/2009 | 08/19/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EN 450MHz Tower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 12/27/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/18/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Deskpro EN 733MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 08/01/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EN 866MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Miami
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/22/2005 | 12/22/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/18/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EP 500MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/24/2009 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
South
Windsor
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/21/2005 | 12/21/2005 | |||||||||||
Boston
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Deskpro EP 550MHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D500 1.7GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Plano
|
Symetra Financial | Compaq Evo D500 1.7GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D500 1.7GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D500 1.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/15/2007 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
(Unknown) |
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/01/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/16/2008 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/29/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 05/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Compaq Evo D510 2.4GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/24/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 01/28/2009 | 07/20/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 10/16/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2008 | 03/10/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/17/2008 | 03/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2008 | 03/05/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/01/2008 | 03/13/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 06/05/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/23/2008 | 03/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/24/2008 | 03/03/2008 | |||||||||||
Atlanta
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/29/2008 | 03/03/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/19/2008 | 05/19/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/22/2008 | 05/22/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/23/2008 | 05/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/30/2008 | 05/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/30/2008 | 05/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/03/2008 | 06/03/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/12/2008 | 06/12/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/12/2008 | 06/12/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 06/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 06/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 06/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 06/17/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/19/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 06/20/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2008 | 06/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2008 | 06/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2008 | 06/23/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2008 | 06/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2008 | 06/24/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2008 | 06/24/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/25/2008 | 06/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/01/2008 | 07/01/2008 | |||||||||||
Miami
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 03/03/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 07/02/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 07/02/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/03/2008 | 07/03/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/08/2008 | 07/08/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/09/2008 | 07/09/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/09/2008 | 07/09/2008 | |||||||||||
Cincinnati
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/10/2008 | 07/09/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 06/19/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/18/2008 | 07/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/22/2008 | 07/22/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/23/2008 | 07/23/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/31/2008 | 07/21/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 08/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 08/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 08/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 08/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/04/2008 | 08/04/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/05/2008 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/05/2008 | 08/05/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/06/2008 | 08/06/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/07/2008 | 08/07/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/08/2008 | 08/07/2008 | |||||||||||
Boston
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/15/2008 | 07/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 08/21/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/22/2008 | 08/06/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/22/2008 | 08/22/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 07/28/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 07/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/29/2008 | 08/29/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/29/2008 | 08/29/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/29/2008 | 08/29/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/01/2008 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/09/2008 | 07/02/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/10/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/11/2008 | 07/01/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial |
Dell Optiplex 740 SFF |
CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/09/2008 | 08/26/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/16/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 10/20/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/24/2008 | 09/11/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 07/17/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 08/04/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/29/2008 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 09/25/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/07/2008 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/10/2008 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/10/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 07/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/21/2008 | 10/15/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/25/2008 | 08/04/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/03/2008 | 07/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/12/2008 | 06/11/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/06/2009 | 07/31/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 08/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 06/24/2008 | |||||||||||
Key Center
|
Symetra Financial |
Dell Optiplex 740 SFF |
CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/13/2009 | 01/13/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 07/08/2008 | |||||||||||
South
Windsor
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 07/14/2008 | |||||||||||
Symetra Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 05/30/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 06/24/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/09/2009 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/31/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/05/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/18/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/20/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 07/07/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/04/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/26/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/15/2008 | |||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/13/2009 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/13/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/20/2009 | 07/15/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 07/15/2008 | |||||||||||
Atlanta
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/26/2009 | 05/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 09/12/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 09/25/2008 | |||||||||||
Indianapolis
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 07/02/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/15/2009 | 08/01/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/17/2009 | 07/09/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/28/2009 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/11/2009 | 08/01/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2009 | 05/12/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 08/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/03/2009 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/04/2009 | 07/16/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/01/2009 | 07/10/2008 | |||||||||||
Indianapolis
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/07/2009 | 07/09/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/15/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 07/23/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 08/01/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 08/25/2008 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 08/25/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 09/12/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/26/2008 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/04/2009 | 07/21/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 09/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 08/06/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/15/2009 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/24/2009 | 08/25/2008 | |||||||||||
Cincinnati
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 07/09/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2009 | 03/30/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/30/2009 | 10/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/06/2009 | 06/13/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 04/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/01/2009 | 05/27/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 01/22/2009 | 08/04/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 03/03/2009 | 06/20/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 03/17/2009 | 06/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 04/02/2009 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 04/10/2009 | 05/27/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/26/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/03/2009 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/03/2009 | 08/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/04/2009 | 09/01/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/10/2009 | 07/24/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/29/2009 | 06/17/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/01/2009 | 07/30/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/10/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/10/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex 740 SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/10/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX280 3.19GHz | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/12/2008 | 05/12/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/08/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/08/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Plano
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/31/2006 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/31/2006 | 05/31/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2006 | 06/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/09/2006 | 06/09/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2006 | 06/16/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/29/2006 | 06/29/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/24/2006 | 07/24/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/13/2006 | 10/13/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Plano
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Itasca
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2007 | 03/23/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2007 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2007 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2007 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2007 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2007 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2007 | 06/08/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/07/2007 | 09/07/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2007 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/07/2007 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/10/2007 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/02/2008 | 01/02/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/02/2008 | 01/02/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/14/2008 | 01/14/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2008 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/04/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 08/24/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/21/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/30/2008 | 06/08/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/08/2008 | 05/31/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/13/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/13/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/16/2008 | 02/08/2006 | |||||||||||
Norcross
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/21/2008 | 09/13/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/22/2008 | 01/24/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/26/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/26/2008 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/03/2008 | 02/08/2006 | |||||||||||
TeleWorker
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/13/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/03/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/18/2008 | 04/04/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/21/2008 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/04/2008 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/04/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/05/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/06/2008 | 08/06/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/29/2008 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/03/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/03/2008 | 07/20/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/04/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/12/2008 | 12/14/2006 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 02/08/2006 | |||||||||||
San Diego
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 10/17/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/02/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 11/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/23/2008 | 08/14/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/27/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/27/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 10/17/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 03/23/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/24/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 07/21/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/03/2008 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/03/2008 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/09/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/09/2008 | 02/08/2006 | |||||||||||
Itasca
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/10/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/10/2008 | 12/11/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/11/2008 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/11/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/11/2008 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/12/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/15/2008 | 02/08/2006 | |||||||||||
Exton
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/19/2008 | 10/18/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/29/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 07/12/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 01/14/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/15/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/21/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/23/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/30/2009 | 09/13/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/09/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Plano
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 05/10/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/23/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 07/12/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 11/16/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/11/2009 | 06/19/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/12/2009 | 01/30/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/16/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/18/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/18/2009 | 06/09/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 03/27/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/24/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/06/2009 | 02/08/2006 | |||||||||||
Atlanta
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Atlanta
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Atlanta
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Atlanta
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Hartford
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Itasca
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/12/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/18/2009 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 06/08/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/20/2009 | 04/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/24/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/25/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 03/30/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/31/2009 | 08/14/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 02/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/22/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/24/2009 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/28/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/29/2009 | 10/17/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/30/2009 | 02/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/01/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 07/20/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 11/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/07/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/07/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 12/11/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/11/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2009 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 08/14/2007 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 09/07/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/20/2009 | 10/18/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 07/12/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/28/2009 | 02/08/2006 | |||||||||||
San Diego
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/28/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/29/2009 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/21/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/03/2009 | 06/16/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2009 | 06/08/2009 | |||||||||||
Indianapolis
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 02/08/2006 | |||||||||||
Indianapolis
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 02/08/2006 | |||||||||||
Indianapolis
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 09/25/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/11/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 04/04/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/17/2009 | 07/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/23/2009 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2009 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2009 | 06/09/2006 | |||||||||||
Norcross
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2009 | 10/18/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/24/2009 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/26/2009 | 02/27/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/01/2009 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/01/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/08/2009 | 06/16/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/10/2009 | 09/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/14/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
Atlanta
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
TeleWorker
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 12/14/2006 | |||||||||||
Indianapolis
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 06/08/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/11/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/25/2008 | 12/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/28/2008 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/28/2008 | 05/12/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/17/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/13/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/16/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/16/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/31/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/31/2009 | 07/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/31/2009 | 03/13/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/15/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 02/08/2006 | |||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/22/2009 | 10/17/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 09/25/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/01/2009 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 06/08/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 08/07/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/29/2009 | 07/12/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/01/2009 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 02/08/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 03/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2009 | 02/08/2006 | |||||||||||
South
Windsor
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/15/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/09/2009 | 03/11/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/14/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/14/2009 | 12/11/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/09/2009 | 02/08/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/09/2009 | 02/08/2006 | |||||||||||
Miami
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 07/12/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 07/21/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/10/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/10/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/25/2008 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 10/07/2008 | 11/14/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 11/10/2008 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 01/21/2009 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 01/22/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 02/03/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 03/23/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 03/26/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 04/21/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/01/2009 | 10/17/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/14/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/18/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/19/2009 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/28/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/28/2009 | 08/24/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 05/29/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/09/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/10/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/11/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/16/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/19/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/19/2009 | 07/20/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/23/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/24/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/26/2009 | 05/31/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/07/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/08/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/09/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/10/2009 | 10/18/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 07/13/2009 | 02/08/2006 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/01/2007 | 09/20/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2007 | 10/17/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 11/14/2007 | 10/17/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/02/2008 | 01/02/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/28/2008 | 01/08/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 01/31/2008 | 01/31/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/19/2008 | 02/19/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 03/13/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/04/2008 | 11/15/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 04/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/13/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/26/2008 | 05/26/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 06/04/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 | |||||||||||
South
Windsor
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/15/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 05/13/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/09/2009 | 01/14/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 05/13/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 09/11/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 10/19/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 04/15/2009 | 09/07/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 05/01/2009 | 02/13/2009 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Dell Optiplex GX745 Desktop | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 02/19/2009 | 07/16/2008 | |||||||||||||
(Unknown)
|
Symetra Financial | Dell Precision 670 WorkStation | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 06/08/2009 | 06/08/2009 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 12/15/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 10/10/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/15/2007 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 07/07/2009 | 12/31/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/16/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 07/16/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 05/08/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 05/28/2009 | 12/23/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 05/29/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/04/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz CMT | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/31/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/23/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE_ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/23/2009 | 08/19/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000MT 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 09/22/2008 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard DC5000MT 2.8GHz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Disposal | 06/03/2009 | 09/22/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Hewlett Packard Evo D530 2.8ghz SFF | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/04/2009 | 03/03/2009 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | CPU | PC Desktop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/11/2009 | 11/05/2005 | |||||||||||
Symetra
Financial
Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | CPU | PC Desktop | [***] | [***] | [***] | [***] | Surplus | 06/05/2009 | 11/05/2005 | |||||||||||
(Unknown)
|
Symetra Financial | HP Compaq DC7600 Convertible Minitower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
(Unknown)
|
Symetra Financial | HP Compaq DC7600 Convertible Minitower | CPU | PC Desktop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D420 Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Indianapolis
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/31/2006 | 05/31/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Conshocken
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/08/2007 | 11/08/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 10/17/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/03/2008 | 05/12/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 10/17/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 10/18/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/16/2008 | 10/18/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/24/2008 | 10/18/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 01/12/2009 | |||||||||||
Atlanta
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 01/12/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/20/2009 | 10/18/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 10/13/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 12/04/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/24/2009 | 12/11/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Key Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 12/04/2007 | |||||||||||||
Miami
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||||
Atlanta
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 02/08/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 10/17/2006 | |||||||||||||
Norcross
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/09/2008 | 01/08/2008 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/16/2009 | 12/04/2007 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 01/13/2009 | 02/08/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 01/20/2009 | 06/16/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 05/19/2009 | 12/04/2007 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 05/19/2009 | 04/14/2009 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 06/09/2009 | 10/18/2006 | |||||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/02/2008 | 02/08/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 02/04/2009 | 12/05/2007 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 02/16/2009 | 10/18/2006 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 05/05/2009 | 09/24/2008 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D610 1.86GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 05/29/2009 | 12/04/2007 | |||||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/18/2008 | 08/14/2007 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/05/2008 | 06/05/2008 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 11/07/2007 | |||||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/22/2008 | 08/14/2007 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 01/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 03/09/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
San Diego
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.66GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 06/16/2009 | 08/14/2007 | |||||||||||
Miami
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/15/2006 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/15/2006 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/15/2006 | 11/15/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/15/2006 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/15/2006 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/23/2007 | 03/23/2007 | |||||||||||
Boston
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/23/2007 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Conshocken
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/27/2007 | 09/27/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/07/2007 | 12/07/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/11/2007 | 12/11/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/23/2008 | 01/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/23/2008 | 02/11/2008 | |||||||||||
Boston
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 09/21/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/18/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/23/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/23/2008 | 03/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/20/2008 | 09/13/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/22/2008 | 11/15/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/08/2008 | 08/14/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/11/2008 | 07/11/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/21/2008 | 07/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/22/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/07/2008 | 08/07/2008 | |||||||||||
Miami
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 08/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/17/2008 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 03/27/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 02/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/23/2008 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/24/2008 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/07/2008 | 07/12/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/24/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/01/2008 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 04/16/2008 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/03/2008 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/25/2008 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/13/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 05/16/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 08/14/2007 | |||||||||||
Exton
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 08/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 04/18/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 10/07/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/06/2009 | 05/16/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/06/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 07/12/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 09/13/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 03/05/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/12/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/24/2009 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/26/2009 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 12/04/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/18/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/13/2009 | 08/14/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 07/12/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/16/2008 | 11/15/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 06/05/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/17/2008 | 07/12/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/05/2009 | 05/16/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/12/2009 | 05/16/2007 | |||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/22/2009 | 03/27/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/27/2009 | 12/04/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
San Diego
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/30/2009 | 03/10/2009 | |||||||||||
Boston
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/01/2009 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 02/12/2009 | 01/17/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 03/26/2009 | 07/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/06/2009 | 12/11/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 08/12/2008 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 10/28/2008 | 10/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 10/29/2008 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 06/10/2009 | 08/14/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 06/18/2009 | 03/23/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D620 1.83GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 06/29/2009 | 02/12/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/11/2007 | 10/11/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/12/2007 | 10/12/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2007 | 09/17/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/17/2007 | 10/03/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/02/2007 | 11/02/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/30/2007 | 10/17/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/05/2007 | 11/15/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/07/2007 | 12/07/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 11/15/2006 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/12/2008 | 02/12/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/06/2008 | 02/11/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/25/2008 | 03/06/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/31/2008 | 03/31/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/31/2008 | 03/31/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/31/2008 | 03/31/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/31/2008 | 03/31/2008 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 03/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 03/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 01/07/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 03/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/22/2008 | 04/22/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/24/2008 | 03/03/2008 | |||||||||||
Boston
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/02/2008 | 05/02/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/30/2008 | 05/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/03/2008 | 06/03/2008 | |||||||||||
Atlanta
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 03/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 06/04/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/05/2008 | 06/05/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/09/2008 | 06/09/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/13/2008 | 06/13/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/18/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/19/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/19/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/19/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 06/20/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/24/2008 | 06/24/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/27/2008 | 06/27/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 07/02/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/03/2008 | 07/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/07/2008 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/08/2008 | 06/18/2008 | |||||||||||
Cincinnati
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/09/2008 | 07/09/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/10/2008 | 07/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/10/2008 | 07/10/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/16/2008 | 07/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/09/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/17/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/22/2008 | 09/21/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/23/2008 | 07/23/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/25/2008 | 07/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/25/2008 | 07/25/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/25/2008 | 07/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/25/2008 | 07/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 08/01/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/07/2008 | 07/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/14/2008 | 08/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/02/2008 | 09/02/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/03/2008 | 09/03/2008 | |||||||||||
South
Windsor
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/05/2008 | 08/22/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/17/2008 | 05/16/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/17/2008 | 07/07/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 03/21/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 06/19/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 01/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/02/2008 | 07/28/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 08/19/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/09/2008 | 03/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 06/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 08/04/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/17/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 01/07/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/20/2008 | 05/19/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 01/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 01/28/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 05/06/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 05/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 06/06/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 07/11/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 07/25/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 08/07/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 09/11/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/22/2008 | 01/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/22/2008 | 02/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/24/2008 | 10/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 03/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/31/2008 | 10/17/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/31/2008 | 10/31/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 07/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 11/18/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 11/19/2008 | 03/03/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/04/2008 | 10/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/16/2008 | 10/28/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 12/19/2008 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 08/19/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 01/09/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 09/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/20/2009 | 06/20/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/21/2009 | 01/21/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 01/22/2009 | |||||||||||
Indianapolis
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/26/2009 | 09/24/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/07/2008 | |||||||||||
Boston
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 07/17/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/06/2009 | 02/06/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 03/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 04/25/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 06/18/2008 | |||||||||||
Miami
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/15/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 10/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 02/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/24/2009 | 02/24/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/04/2009 | 03/04/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/05/2009 | 03/02/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/06/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 02/27/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/12/2009 | 03/12/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 02/27/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 05/06/2008 | |||||||||||
Plano
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
South
Windsor
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
San Diego
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/26/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/26/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/26/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/01/2009 | 09/22/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/02/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 12/29/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/07/2009 | 03/10/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/08/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/08/2009 | 03/02/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/10/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/10/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 02/27/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 03/19/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 02/04/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/28/2009 | 01/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/29/2009 | 04/23/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/01/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 02/27/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 04/23/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 04/23/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/04/2009 | 04/23/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 04/23/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/12/2009 | 05/12/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/15/2009 | 05/19/2008 | |||||||||||
South
Windsor
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 06/05/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/22/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/26/2009 | 03/21/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/26/2009 | 05/01/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/04/2009 | 06/25/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 03/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/11/2009 | 01/31/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 09/16/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/23/2009 | 02/27/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 09/25/2008 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 03/10/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/06/2009 | 03/19/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/06/2009 | 07/06/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/10/2009 | 01/15/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 07/08/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 01/15/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 01/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/16/2009 | 02/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/18/2009 | 09/22/2008 | |||||||||||
New York
Office
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 12/09/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 10/11/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 04/23/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 08/12/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 02/27/2009 | |||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/08/2009 | 01/18/2008 | |||||||||||
New York
Office
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/13/2009 | 02/20/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 06/27/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 02/27/2009 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/25/2007 | 10/19/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/22/2008 | 02/20/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 06/18/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 12/31/2008 | 02/14/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/03/2009 | 02/06/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 06/25/2009 | 10/11/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 07/01/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 07/06/2009 | 04/13/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude D630 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 07/10/2009 | 09/24/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 04/20/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/06/2009 | 05/06/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 05/08/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/12/2009 | 05/12/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/12/2009 | 05/12/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/12/2009 | 05/12/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 05/14/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 02/27/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 03/02/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 04/20/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 04/20/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 04/20/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 05/01/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/19/2009 | 05/05/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/21/2009 | 05/21/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/28/2009 | 05/28/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/29/2009 | 05/29/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/29/2009 | 05/29/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/02/2009 | 06/02/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/03/2009 | 06/03/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/03/2009 | 06/03/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/04/2009 | 06/04/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/05/2009 | 06/05/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/08/2009 | 06/08/2009 | |||||||||||
Miami
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 05/18/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Miami
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/10/2009 | 06/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/11/2009 | 06/11/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/12/2009 | 06/12/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 06/16/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 06/16/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/17/2009 | 04/20/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 06/25/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 06/29/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 06/29/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/01/2009 | 07/01/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 07/06/2009 | 07/06/2009 | |||||||||||
NorthWest
Data Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/10/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/05/2009 | 06/05/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 06/29/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 06/29/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 05/05/2009 | 05/05/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Latitude E6400 2.4 ghz laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 05/18/2009 | 05/18/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell Latitude X1 1.1GHz Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 06/29/2009 | 06/29/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell OptiPlex 745 | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/29/2006 | 02/08/2006 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | Dell Precision M6300 Laptop | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/28/2008 | 10/28/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T21 800MHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T21 800MHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 07/01/2009 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T21 800MHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T21 800MHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 10/11/2005 | 10/11/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.0GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 10/03/2008 | 10/03/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.0GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 10/03/2008 | 10/03/2008 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.13GHz (26474PU) | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | IBM ThinkPad T23 1.13GHz (26474PU) | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.2GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 10/24/2008 | 04/02/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.2GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T23 1.2GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 06/10/2009 | 12/22/2005 | |||||||||||
(Unknown)
|
Symetra Financial | IBM ThinkPad T40 1.5GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T41 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T41 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 04/30/2008 | 04/02/2007 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T41 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Disposal | 10/24/2008 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T41 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/02/2009 | 08/19/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T41 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 03/31/2008 | 12/27/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T42 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 11/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T42 1.6GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Surplus | 10/29/2008 | 08/31/2005 | |||||||||||
Symetra
Financial Center
|
Symetra Financial | IBM ThinkPad T43 1.8GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 10/10/2005 | 10/10/2005 | |||||||||||
Bethel Park
(Pittsburgh)
|
Symetra Financial | IBM ThinkPad T43 1.8GHz | CPU | PC Laptop | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/13/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Compaq MV920 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq MV920 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 11/14/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq MV920 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/29/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 12/14/2005 | 12/14/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 05/01/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq P110 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P1210 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P1210 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Compaq P1210 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq P70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq QVision 210 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Norcross
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
San Diego
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq S910 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/30/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1000 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1000 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1100 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1100 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1100 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 10/17/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V1100 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Boston
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Boston
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Boston
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 07/01/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 12/09/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 06/04/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 06/18/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V70 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 05/18/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V700 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V700 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V700 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Boston
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Plano
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Plano
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V75 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
San Diego
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Cincinnati
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/03/2008 | 03/03/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/15/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/02/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/16/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/02/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 02/04/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V90 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/10/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Compaq V900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Miami
|
Symetra Financial | Compaq V900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Compaq V900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/19/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 01/12/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/20/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 05/29/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Pending Disposal | 06/19/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Surplus | 10/23/2007 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Cornerstone P1600 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Surplus | 03/12/2009 | 08/19/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell D1728D-LS VS17X 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/04/2006 | 01/04/2006 | |||||||||||||
Key Center
|
Symetra Financial | Dell E172FPT LCD Monitor | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 09/29/2008 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HT 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Indianapolis
|
Symetra Financial | Dell UltraScan D1025HTX 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/11/2006 | 05/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/31/2006 | 05/31/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/24/2006 | 07/24/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/24/2006 | 07/24/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Conshocken
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
San Diego
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/02/2007 | 04/02/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Boston
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2007 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Atlanta
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/28/2008 | 05/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/25/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/21/2008 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/06/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/13/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 12/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 03/28/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 02/14/2008 | 02/23/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/04/2008 | 05/14/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1907FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 05/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Atlanta
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Atlanta
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/07/2007 | 09/07/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/14/2007 | 09/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/02/2007 | 11/02/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/14/2008 | 02/14/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/01/2008 | 04/01/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/10/2008 | 05/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/10/2008 | 03/02/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/22/2008 | 07/12/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 09/07/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 07/12/2007 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/25/2007 | 10/25/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/13/2009 | 07/12/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/06/2009 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1908FP 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 11/05/2008 | 11/05/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 1909W 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/11/2009 | 02/05/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 01/10/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 04/02/2007 | 04/02/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 04/18/2007 | 04/18/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/15/2007 | 06/15/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 11/26/2007 | 11/26/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 11/27/2007 | 06/07/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/29/2008 | 01/10/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 02/28/2008 | 02/22/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 02/28/2008 | 02/22/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 02/28/2008 | 02/22/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 03/03/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 03/18/2008 | 02/28/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 05/19/2008 | 05/19/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 01/10/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 06/07/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/16/2008 | 12/14/2006 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/14/2006 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 12/12/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 02/18/2009 | 07/03/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 04/22/2009 | 02/20/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 12/14/2006 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/11/2009 | 01/10/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 06/07/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 12/14/2006 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Pending Disposal | 02/18/2009 | 02/22/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 12/05/2008 | 06/05/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2407FPW 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/01/2009 | 01/10/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2408WFP 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2408WFP 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 03/19/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp 2408WFP 24” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Surplus | 06/26/2009 | 06/26/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Bethel Park (Pittsburgh) |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/11/2007 | 10/11/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2007 | 09/20/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/17/2007 | 09/21/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/18/2007 | 09/20/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/06/2007 | 11/01/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/15/2007 | 11/08/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/26/2007 | 11/26/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/05/2007 | 11/28/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 11/28/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/18/2007 | 12/06/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/20/2007 | 12/13/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/04/2008 | 12/19/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/09/2008 | 01/09/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/09/2008 | 01/09/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 01/02/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 01/10/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/25/2008 | 01/15/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 02/19/2008 | 02/05/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/02/2008 | 02/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/18/2008 | 02/28/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/18/2008 | 02/28/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/23/2008 | 03/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/23/2008 | 03/10/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/16/2008 | 03/28/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 04/17/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/22/2008 | 04/22/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/22/2008 | 04/22/2008 | |||||||||||
Miami |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/12/2008 | 05/12/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/12/2008 | 05/12/2008 | |||||||||||
Lake Oswego |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/19/2008 | 03/25/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/22/2008 | 05/22/2008 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 05/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 06/04/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/05/2008 | 06/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/05/2008 | 06/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 | |||||||||||
Norcross |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/12/2008 | 06/12/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/12/2008 | 06/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/12/2008 | 06/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Norcross |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/13/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/13/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/19/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 06/20/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/25/2008 | 06/25/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/26/2008 | 06/17/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 06/17/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/02/2008 | 06/17/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/08/2008 | 07/08/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/10/2008 | 07/10/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/14/2008 | 06/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/15/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 07/14/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/21/2008 | 07/15/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/22/2008 | 07/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/23/2008 | 06/04/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 07/28/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/05/2008 | 07/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/07/2008 | 08/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/08/2008 | 08/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/08/2008 | 08/05/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/08/2008 | 08/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/08/2008 | 08/05/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 08/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/22/2008 | 08/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/22/2008 | 08/22/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/12/2008 | |||||||||||
Norcross |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Bethel Park (Pittsburgh) |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Exton |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Boston |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/25/2008 | 08/25/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 10/04/2007 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/26/2008 | 08/12/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 08/29/2008 | 08/12/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/02/2008 | 07/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/09/2008 | 09/09/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/09/2008 | 09/09/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/15/2008 | 09/02/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/15/2008 | 09/15/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 09/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 09/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/02/2008 | 09/09/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 06/06/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2008 | 10/09/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/10/2008 | 10/10/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 05/07/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/07/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 09/11/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 09/13/2007 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 01/14/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/10/2008 | 11/10/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/19/2008 | 11/19/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 11/10/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 11/20/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 11/20/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 11/24/2008 | 11/24/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 12/02/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 12/03/2008 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 11/01/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 01/09/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 08/12/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 09/01/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 12/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 01/14/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 10/28/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 02/09/2009 | 10/11/2007 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 02/19/2009 | 11/06/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 03/03/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/02/2009 | 09/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 09/16/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 04/27/2009 | 10/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/11/2009 | 11/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 09/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 09/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 10/11/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 02/07/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 09/16/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/16/2008 | 09/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/16/2008 | 05/16/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/19/2008 | 05/19/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 05/30/2008 | 05/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/19/2008 | 06/13/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 06/26/2008 | 06/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 07/24/2008 | 07/09/2008 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 09/17/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 10/09/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 10/09/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 10/09/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 10/09/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/09/2007 | 10/09/2007 | |||||||||||
Atlanta |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 10/19/2007 | 10/05/2007 | |||||||||||
Miami |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/02/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/17/2008 | 05/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/21/2008 | 01/16/2008 | |||||||||||
Tennessee |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/27/2008 | 05/23/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/28/2009 | 02/14/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 04/01/2009 | 02/04/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Surplus | 06/24/2008 | 02/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Surplus | 10/17/2008 | 10/17/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Surplus | 12/11/2008 | 12/11/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E207WFP 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Surplus | 06/16/2009 | 06/26/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 05/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/05/2009 | 05/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/06/2009 | 05/06/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 05/08/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/20/2009 | 05/20/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/20/2009 | 05/20/2009 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/04/2009 | 06/04/2009 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 05/08/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 06/11/2009 | 06/11/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2208WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 06/11/2009 | 06/11/2009 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/18/2008 | 12/18/2008 | |||||||||||
Itasca |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/24/2008 | 12/24/2008 | |||||||||||
Key Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/30/2008 | 12/30/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/31/2008 | 12/31/2008 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/31/2008 | 12/31/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/02/2009 | 01/02/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/05/2009 | 01/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/06/2009 | 01/06/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 01/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 01/08/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 01/12/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/12/2009 | 01/12/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/15/2009 | 01/15/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/19/2009 | 01/19/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 01/27/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/30/2009 | 01/30/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 02/03/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 02/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 02/05/2009 | |||||||||||
Symetra Financial Center |
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 02/05/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/05/2009 | 02/05/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/09/2009 | 02/09/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/25/2009 | 02/25/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/25/2009 | 02/25/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/25/2009 | 02/25/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/25/2009 | 02/25/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/26/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/26/2009 | 02/26/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 02/27/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 02/27/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/02/2009 | 03/02/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/03/2009 | 03/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/06/2009 | 03/06/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/12/2009 | 03/12/2009 | |||||||||||
(Unknown)
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 03/17/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 03/17/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 03/17/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 03/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 03/23/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 03/27/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 03/27/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 03/30/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 01/22/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/07/2009 | 04/07/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/10/2009 | 03/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/15/2009 | 03/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/20/2009 | 05/20/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/20/2009 | 05/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/26/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/10/2009 | 07/10/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/23/2009 | 01/23/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/10/2009 | 03/10/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Disposal | 02/26/2009 | 01/29/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/10/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 01/05/2009 | 01/05/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 01/08/2009 | 01/08/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209W 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 04/14/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209WA 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/18/2009 | 06/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209WA 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/18/2009 | 06/18/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209WA 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 06/19/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E2209WA 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/19/2009 | 06/19/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E2209WA 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 06/19/2009 | 06/19/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/26/2007 | 09/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/15/2007 | 09/11/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/05/2007 | 11/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/09/2008 | 01/09/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 02/28/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 03/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/07/2008 | 03/28/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/06/2008 | 06/06/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/17/2008 | 06/26/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/29/2008 | 07/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 07/30/2008 | 07/30/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 08/04/2008 | 07/30/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 08/21/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 08/22/2008 | 08/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 08/27/2008 | 08/27/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/08/2008 | 09/08/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/09/2008 | 10/09/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/24/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 06/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 06/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/18/2008 | 10/03/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/26/2008 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/27/2008 | 11/27/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/02/2009 | 01/02/2009 | |||||||||||
Norcross
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 01/16/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 04/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/08/2009 | 04/08/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/08/2009 | 04/08/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/17/2009 | 04/17/2009 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 04/21/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 04/21/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/21/2009 | 04/21/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/30/2009 | 04/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 04/30/2009 | 04/30/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 04/30/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 05/14/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/25/2009 | 05/25/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/27/2009 | 05/27/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/27/2009 | 05/27/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/08/2009 | 11/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 12/17/2007 | 12/07/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFP 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Surplus | 07/23/2008 | 07/15/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/02/2008 | 10/02/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 10/13/2008 | 10/02/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 10/15/2008 | |||||||||||
Key Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/16/2009 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell UltraSharp E228WFPC 22” LCD | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 05/18/2009 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/26/2007 | 11/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 12/05/2008 | 12/05/2008 | |||||||||||
Norcross
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 03/17/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 20” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/23/2008 | 04/16/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Dell Widescreen 24” LCD Monitor | Monitor | 24” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/11/2009 | 11/18/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | E228WFP 22-inch Widescreen Flat Panel Monitor | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 12/07/2007 | 11/01/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Gateway Vivitron 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Gateway Vivitron 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Gateway Vivitron 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/26/2008 | 09/26/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Gateway Vivitron 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 09/22/2005 | 08/19/2005 | |||||||||||||
San Diego
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
Miami
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||||
Miami
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||||
Miami
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||||
Boston
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/29/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||||
Miami
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/23/2005 | 12/23/2005 | |||||||||||||
Miami
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/23/2005 | 12/23/2005 | |||||||||||||
Boston
|
Symetra Financial | IBM G74 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 12/28/2005 | 12/28/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | LG Flatron 1919SQ 19” monitorLG Flatron 1919SQ 19” monitor | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/15/2009 | 01/15/2009 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Mag Innovision LT782s LCD Monitor | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Nanao FlexScan F2-17EX | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 120 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Surplus | 05/14/2009 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/11/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/25/2008 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/19/2008 | 09/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 12/15/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC AccuSync 900 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 01/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync 1720M 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync 5FGE 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/10/2005 | 10/10/2005 | |||||||||||
Indianapolis
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
San Diego
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Cincinnati
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Itasca
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Atlanta
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Plano
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/20/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/17/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/02/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/03/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/16/2009 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/15/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/07/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
(Unknown)
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/23/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 12/16/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 01/08/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 01/08/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 01/12/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/13/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 06/11/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 06/18/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/14/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/03/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/06/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 01/29/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 04/08/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E900+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 10/18/2006 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
TeleWorker
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Indianapolis
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
(Unknown)
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 04/18/2006 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/10/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/06/2007 | 06/09/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 06/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 08/22/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/22/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/15/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Pending Disposal | 06/11/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 05/16/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 11/14/2007 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync E950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Surplus | 06/26/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE1250 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE1250 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE1250 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 05/29/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 11/01/2007 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 03/25/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 05/13/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE2111SB 22” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/19/2009 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | NEC MultiSync FE770-BK 17” CRT (Black) | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
San Diego
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
San Diego
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Cincinnati
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/20/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/03/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/10/2009 | 09/01/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/27/2009 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/27/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 06/16/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 06/18/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/31/2008 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 06/16/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 02/19/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/10/2005 | 10/10/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/15/2008 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 11/26/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 01/08/2009 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE950+ 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 01/29/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 22” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/13/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/23/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/28/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/12/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/20/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/08/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE991SB 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | NEC MultiSync FE992 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
South Windsor
|
Symetra Financial | NEC MultiSync FE992 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE992 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/29/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FE992 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FE992 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 07/10/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FP950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FP950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/10/2007 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FP950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/17/2009 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | NEC MultiSync FP950 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC MultiSync FP955 19” CRT | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 08/08/2008 | 08/08/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Samsung SyncMaster 21GLS 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | ||||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 04/04/2008 | 04/04/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 10/23/2008 | 08/07/2008 | |||||||||||||
Key Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 02/23/2009 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Active | 04/06/2009 | 08/19/2005 | |||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Sony Flat Panel LCD Monitor | Monitor | Unknown | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/16/2008 | 12/27/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Multiscan 20seII 20” CRT | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony Multiscan 520gs 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Sony StylePro SDM-S74 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Sony StylePro SDM-S74 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Sony StylePro SDM-S74 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 10/11/2005 | 10/11/2005 | |||||||||||
San Diego
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
San Diego
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Key Center
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 10/11/2006 | 10/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 03/06/2008 | 10/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S75A 17” LCD | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/15/2008 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/06/2005 | 09/05/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/10/2005 | 09/29/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 12/15/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 12/15/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 12/15/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||
Key Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/04/2008 | 08/25/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/01/2008 | 08/08/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/24/2009 | 08/08/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Sony StylePro SDM-S95A 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 02/15/2005 | |||||||||||||
South Windsor
|
Symetra Financial | ViewSonic E771 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
South Windsor
|
Symetra Financial | ViewSonic E771 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
South Windsor
|
Symetra Financial | ViewSonic E773 17” CRT | Monitor | 17” | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic P810 21” CRT | Monitor | 21” | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VE150 15” LCD | Monitor | 15” | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/09/2006 | 06/09/2006 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/20/2006 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/20/2006 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/20/2006 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/20/2006 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/20/2006 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/24/2006 | 07/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 11/14/2006 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 12/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/04/2008 | 04/04/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/10/2008 | 05/10/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/10/2008 | 05/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/10/2008 | 05/10/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/24/2008 | 06/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/14/2008 | 07/14/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 06/09/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 09/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 04/16/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 02/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/18/2009 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 03/27/2009 | 03/13/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 06/29/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 10/17/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/04/2009 | 07/20/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 07/20/2006 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 06/04/2009 | 06/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/04/2008 | 06/16/2006 | |||||||||||
Plano
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 15” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/29/2008 | 06/29/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/17/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 06/29/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/21/2009 | 09/29/2008 | |||||||||||
Key Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/10/2009 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/23/2009 | 11/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/26/2009 | 05/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VP920B 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Surplus | 01/29/2009 | 09/29/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VX2000 20” LCD | Monitor | 20” | [***] | [***] | [***] | [***] | Active | 06/04/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | ViewSonic VX910 19” LCD | Monitor | 19” | [***] | [***] | [***] | [***] | Pending Disposal | 05/05/2008 | 05/05/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Blazie VersaPoint Duo Printer | Printer | Braille | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Atlanta
|
Symetra Financial | Canon 710 Fax | Copier/Fax Machine | Fax Machine | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Atlanta
|
Symetra Financial | Canon 8500 Fax | Copier/Fax Machine | Fax Machine | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Miami
|
Symetra Financial | Canon BJC-1000 Printer | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
San Diego
|
Symetra Financial | Canon BJC-250 Printer | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Boston
|
Symetra Financial | Canon BJC-250 Printer | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Key Center
|
Symetra Financial | Canon FilePrint 400 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Canon GP200S Copier/Fax | Copier/Fax Machine | Network Copy/Fax | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon GP200S Copier/Fax | Copier/Fax Machine | Network Copy/Fax | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3045 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/04/2008 | 09/04/2008 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 3045 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3045 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3300 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 330S | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 330S | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 330S | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 3570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 400S | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Atlanta
|
Symetra Financial | Canon ImageRunner 400S | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 4570 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 5000 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon ImageRunner 5050 | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/04/2008 | 09/04/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon Laser Class 3170 | Copier/Fax Machine | Fax Machine | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon Laser Class 3170 | Copier/Fax Machine | Fax Machine | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon Laser Class 3170 | Copier/Fax Machine | Fax Machine | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon NP6035 Copier | Copier/Fax Machine | Standalone Copier | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Canon PIXMA Pro 9000 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Dell OptiPlex GX520 3.0GHz Desktop | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Epson Stylus Photo 820 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/07/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard Business Ink Jet 1100 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard Business Ink Jet 1100 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard Business Ink Jet 1100 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard Business Ink Jet 1200 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard Business Ink Jet 1200 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DesignJet 750C Plus | Printer | Plotter | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 1000C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 1120C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5440 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/02/2007 | 04/02/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5440 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/02/2007 | 04/02/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5550 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Disposal | 06/25/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 08/15/2007 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 5650 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/11/2008 | 11/20/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/13/2005 | 10/13/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 10/13/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 09/26/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||
| BUILDING | FOR | ITEM NAME | CLASS | SUBCLASS | ASSET TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 08/24/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6122 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/24/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6540 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6540 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 670C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6840 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 06/25/2008 | 06/25/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 07/09/2008 | 06/13/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/11/2008 | 09/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/06/2008 | 10/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/14/2008 | 08/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/21/2008 | 08/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/30/2008 | 10/30/2008 | |||||||||||
San Diego
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/12/2008 | 12/12/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 02/03/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 02/06/2009 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 03/23/2009 | 03/23/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 05/28/2009 | 05/28/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/06/2009 | 09/18/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 6940 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 11/30/2007 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 695C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 695C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 710C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 04/10/2009 | 12/22/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 720C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 720C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 03/19/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 810C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 810C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 810C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 06/29/2006 | 06/29/2006 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/10/2009 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Disposal | 10/30/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 840C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 12/30/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 880C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 02/25/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 890C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/02/2008 | 09/02/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/21/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 895CXI | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 940C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard DeskJet 940C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/21/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 950C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Disposal | 10/19/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/18/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 04/04/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard DeskJet 960C | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 01/05/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Boston
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1012 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 05/26/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1020 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/09/2006 | 06/09/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/09/2006 | 06/09/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/13/2006 | 10/13/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/11/2006 | 12/11/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/23/2007 | 02/23/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2007 | 03/27/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/16/2007 | 05/16/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/07/2007 | 09/07/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/07/2007 | 09/07/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/13/2007 | 09/13/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/27/2007 | 09/12/2007 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/16/2007 | 10/03/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/16/2007 | 10/05/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2007 | 10/11/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/22/2007 | 10/11/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/22/2007 | 10/11/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/22/2007 | 10/15/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/23/2007 | 10/15/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/30/2007 | 10/23/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/06/2007 | 11/01/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/26/2007 | 11/26/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/26/2007 | 11/26/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/27/2007 | 11/27/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/30/2007 | 11/30/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/05/2007 | 11/15/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/07/2007 | 12/07/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2007 | 08/14/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/17/2008 | 01/17/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/31/2008 | 01/31/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/06/2008 | 05/16/2007 | |||||||||||||
San Diego
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/02/2008 | 04/02/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 04/16/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/22/2008 | 04/16/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 11/15/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/16/2008 | 11/14/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/23/2008 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 06/09/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 06/18/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/13/2008 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 05/12/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/23/2009 | 09/23/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/03/2009 | 11/08/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/13/2009 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 02/20/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/03/2009 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/03/2009 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/09/2009 | 08/14/2007 | |||||||||||
Boston
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/02/2007 | 09/21/2007 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/25/2007 | 10/17/2007 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 09/26/2008 | 05/16/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 09/26/2008 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 09/26/2008 | 05/16/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/31/2008 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/21/2008 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 04/03/2009 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/10/2009 | 05/16/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 10/07/2008 | 12/04/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 06/03/2009 | 09/23/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1022 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 07/06/2009 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | ||||||||||||||||||||||||
| BOUGHT | SERIAL | CUBE ID/ | CONTACT | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | NUMBER | RACK | NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/10/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/04/2008 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/21/2005 | 12/21/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 07/02/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 05/05/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1150 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 10/30/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1160 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1160 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/09/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1160 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 01/29/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
San Diego
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/19/2007 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 05/28/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 04/10/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1200 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 06/05/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 1300 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/02/2005 | 09/02/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/09/2005 | 09/09/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/09/2005 | 09/09/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/15/2005 | 12/15/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||||
Boston
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/31/2005 | 12/31/2005 | |||||||||||||
Cincinnati
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/21/2006 | 02/21/2006 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/10/2006 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/31/2006 | 05/31/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/31/2006 | 05/31/2006 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/24/2006 | 08/24/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/13/2006 | 10/13/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/13/2006 | 10/13/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/13/2006 | 10/13/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2006 | 10/17/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/18/2006 | 10/18/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/12/2007 | 12/12/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/30/2008 | 01/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 09/02/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 05/10/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 05/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 05/31/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/05/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 09/02/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/27/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/18/2008 | 05/10/2006 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 12/04/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 05/29/2009 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/06/2009 | 12/31/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1320 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 03/04/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 1320N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1600 Color | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/14/2007 | 08/14/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1600 Color | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1600 Color | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 1600 Color | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/02/2008 | 08/14/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/26/2007 | 10/26/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/09/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/14/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/26/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/04/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/20/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/30/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2100 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 04/14/2009 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2200D | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 03/17/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2420DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2500L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Cincinnati
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2550N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 2600N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 3020 All-in-One | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 10/24/2007 | 10/24/2007 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 3200 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 3330MFP | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 3505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/16/2007 | 08/16/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 3550 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 3600N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
San Diego
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 08/16/2008 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4 Plus | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
San Diego
|
Symetra Financial | Hewlett Packard LaserJet 4000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4000T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4000T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4000T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4000T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/20/2005 | 12/20/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/16/2008 | 10/10/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 04/28/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4050T | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet 4100 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4100 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 12/19/2008 | 08/19/2005 | |||||||||||
Cincinnati
|
Symetra Financial | Hewlett Packard LaserJet 4101MFP | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4200DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4200DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4200DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4200DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4200DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
San Diego
|
Symetra Financial | Hewlett Packard LaserJet 4200N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4240N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/14/2008 | 12/19/2007 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4250DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4250N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4250N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4250N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/02/2007 | 09/13/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/14/2006 | 12/14/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/02/2007 | 04/02/2007 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4250TN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/01/2008 | 01/31/2008 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 4350DTN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/03/2007 | 10/03/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4350DTN | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 09/16/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4500 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Indianapolis
|
Symetra Financial | Hewlett Packard LaserJet 4600 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet 4600 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4700DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/20/2008 | 02/20/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4700DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 05/13/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4700DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/22/2008 | 05/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4L | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/08/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 4P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/13/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/22/2005 | 12/22/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 03/26/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/09/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
(Unknown)
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 02/15/2006 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 01/18/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 5SI | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 5SI | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 12/17/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 12/17/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 12/17/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 12/17/2007 | |||||||||||
Lake Oswego
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/28/2008 | 02/26/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/28/2008 | 02/26/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/12/2008 | 02/26/2008 | |||||||||||
New York Office
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2008 | 02/20/2008 | |||||||||||
New York Office
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/27/2008 | 02/20/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/30/2008 | 12/11/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 03/17/2008 | |||||||||||
Lake Oswego
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 03/25/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/25/2009 | 09/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/05/2008 | 07/14/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 10/22/2008 | 02/20/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6310 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 12/31/2008 | 06/18/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Boston
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/13/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/30/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 11/05/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 05/15/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 05/27/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 01/15/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 06/02/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 06/06/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6L | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 02/27/2009 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/05/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/06/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/08/2008 | 10/08/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/30/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/23/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 01/08/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 09/12/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 09/12/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 10/15/2008 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 06/03/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 06/04/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 06/09/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 06/26/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 06/19/2009 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 11/09/2007 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 10/07/2008 | 08/19/2005 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 6P | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 10/07/2008 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 8000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 8000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet 8000 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 8000N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 8150DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 8150DN | Printer | Laser | [***] | [***] | [***] | [***] | Pending Disposal | 04/21/2009 | 04/21/2009 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard LaserJet 9050DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/03/2006 | 01/03/2006 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet 9050DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard LaserJet IIID | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet IIIP | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/02/2008 | 12/19/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/04/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/10/2008 | 01/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/11/2008 | 12/28/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/17/2008 | 01/09/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/31/2008 | 01/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/11/2008 | 01/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/12/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 02/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/13/2008 | 03/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/18/2008 | 02/28/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/17/2008 | 03/28/2008 | |||||||||||
Atlanta
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/19/2008 | 05/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Norcross
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/18/2008 | 06/18/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/30/2008 | 06/13/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/11/2008 | 03/12/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/15/2008 | 07/03/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/28/2008 | 07/17/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/28/2008 | 08/28/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/12/2008 | 09/12/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/18/2008 | 09/18/2008 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2008 | 09/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 09/30/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/15/2008 | 10/15/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 12/21/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/17/2008 | 08/05/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/24/2008 | 08/21/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/30/2008 | 10/30/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 04/16/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/24/2008 | 11/24/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/09/2008 | 01/10/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/12/2008 | 12/12/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/08/2009 | 01/08/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/15/2009 | 01/15/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 01/05/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 01/22/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 01/22/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/22/2009 | 01/22/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 01/27/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/27/2009 | 01/27/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/28/2009 | 01/22/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/29/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/26/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/26/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 02/26/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/09/2009 | 01/22/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/11/2009 | 03/12/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/31/2009 | 03/31/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/08/2009 | 04/08/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/10/2009 | 04/10/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/13/2009 | 04/13/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 04/14/2009 | 03/23/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/07/2009 | 11/19/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/11/2009 | 01/05/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/14/2009 | 05/14/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/26/2009 | 06/04/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/28/2009 | 05/28/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/22/2009 | 02/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/06/2009 | 06/11/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/30/2008 | 05/30/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/27/2008 | 06/13/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/17/2009 | 03/17/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 05/18/2009 | 05/18/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 09/23/2008 | 09/12/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/01/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 07/10/2009 | 07/15/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 10/22/2008 | 06/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 02/09/2009 | 02/09/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 05/18/2009 | 01/29/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P1505 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 05/22/2009 | 02/26/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 10/30/2007 | 10/30/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/05/2008 | 06/05/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 06/16/2008 | 06/16/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/01/2008 | 06/26/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 08/21/2008 | 08/21/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard LaserJet P2015 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/21/2008 | 01/16/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P2015DN | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||
Key Center
|
Symetra Financial | Hewlett Packard LaserJet P3005N | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/09/2008 | 09/09/2008 | |||||||||||
South Windsor
|
Symetra Financial | Hewlett Packard OfficeJet 4105 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 11/20/2008 | 11/20/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 05/06/2008 | 05/06/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 11/04/2008 | 07/22/2008 | |||||||||||
Ohio Home Office
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 01/16/2009 | 02/07/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 05/06/2009 | 08/15/2007 | |||||||||||
Lake Forest
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 08/30/2008 | 07/12/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 11/01/2008 | 01/18/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 02/11/2008 | 02/11/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 08/01/2008 | 08/15/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 5610 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 07/01/2009 | 07/01/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Boston
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 12/21/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 03/04/2009 | 11/20/2008 | |||||||||||
Miami
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/17/2008 | 03/27/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 01/17/2008 | 01/17/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6210 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 05/01/2009 | 05/01/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 630 | Printer | Multifunction | [***] | [***] | [***] | [***] | Pending Disposal | 09/18/2008 | 09/18/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6310 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 6310 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 12/11/2008 | 12/11/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 6310 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 02/04/2009 | 02/04/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 6310 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 04/20/2009 | 04/20/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 6310 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 02/04/2009 | 02/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 05/17/2007 | 05/17/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 05/17/2007 | 05/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 06/11/2008 | 05/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 07/14/2008 | 07/14/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 01/14/2009 | 05/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 01/15/2009 | 05/17/2007 | |||||||||||
Norcross
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 01/20/2009 | 11/20/2008 | |||||||||||
Plano
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 04/23/2009 | 04/23/2009 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 06/16/2009 | 05/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 08/21/2008 | 08/21/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 12/10/2008 | 05/17/2007 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7210 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 02/13/2009 | 02/13/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 7310 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Surplus | 05/04/2009 | 05/04/2009 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 9110 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 9110 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet 9120 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 05/04/2009 | 05/04/2009 | |||||||||||
Conshocken
|
Symetra Financial | Hewlett Packard OfficeJet J5780 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 08/16/2007 | 08/16/2007 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet J5780 | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 05/13/2009 | 01/17/2008 | |||||||||||
TeleWorker
|
Symetra Financial | Hewlett Packard OfficeJet J5780 | Printer | Multifunction | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 03/17/2008 | 01/08/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE ID/ | STATUS | ACQUIRE | |||||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet J5780 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 07/03/2009 | 02/11/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet K80XI | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet L7580 | Printer | Multifunction | [***] | [***] | [***] | [***] | Surplus | 10/07/2008 | 11/26/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard OfficeJet PRO K550 | Printer | Ink Jet | [***] | [***] | [***] | [***] | Active | 09/25/2008 | 09/25/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard PSC 1610 All-in-One | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Hewlett Packard PSC 1610 All-in-One | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 06/07/2007 | 06/07/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | HP Laserjet 3015 Printer | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Key Center
|
Symetra Financial | HP Laserjet 3030 Printer | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/16/2008 | 09/16/2008 | |||||||||||||
Key Center
|
Symetra Financial | HP Laserjet 3380 Printer | Printer | Multifunction | [***] | [***] | [***] | [***] | Active | 09/24/2008 | 09/24/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | HP LaserJet 4350n | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/12/2007 | 07/12/2007 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | HP LaserJet 6p xi | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | HP LaserJet P4015n Printer | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 11/10/2008 | 11/10/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | HP LaserJet P4015n Printer | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 11/24/2008 | 11/24/2008 | |||||||||||||
South Windsor
|
Symetra Financial | HP LaserJet P4015n Printer | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 12/02/2008 | 12/02/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | IBM 4317 Printer | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | IBM InfoPrint 1372 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
South Windsor
|
Symetra Financial | IBM NetWork 17 Printer | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/22/2005 | 12/22/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Juliet Pro Braille printer | Printer | Braille | [***] | [***] | [***] | [***] | Active | 09/29/2008 | 09/29/2008 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | Konica Minolta PagePro 1400W | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/30/2008 | 09/30/2008 | |||||||||||||
Key Center
|
Symetra Financial | Lexmark Optra E+ | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Lexmark Optra E210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra E210 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Bethel Park (Pittsburgh)
|
Symetra Financial | Lexmark Optra E310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/28/2005 | 12/28/2005 | |||||||||||||
Plano
|
Symetra Financial | Lexmark Optra E310 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Lexmark Optra E310 | Printer | Laser | [***] | [***] | [***] | [***] | Pending Mgr Assignment | 02/20/2008 | 12/21/2005 | |||||||||||||
San Diego
|
Symetra Financial | Lexmark Optra E312 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||||
Plano
|
Symetra Financial | Lexmark Optra E312 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
Plano
|
Symetra Financial | Lexmark Optra E312 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/29/2005 | 12/29/2005 | |||||||||||||
San Diego
|
Symetra Financial | Lexmark Optra E312L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/23/2005 | 12/23/2005 | |||||||||||||
San Diego
|
Symetra Financial | Lexmark Optra E312L | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/17/2007 | 11/21/2007 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra T610 | Printer | Laser | [***] | [***] | [***] | [***] | Surplus | 12/27/2005 | 12/27/2005 | |||||||||||||
Indianapolis
|
Symetra Financial | Lexmark Optra T616 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/21/2005 | 12/21/2005 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra T616 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra T616 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra T616 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Miami
|
Symetra Financial | Lexmark Optra T616 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 12/27/2005 | 12/27/2005 | |||||||||||||
Key Center
|
Symetra Financial | NEC SuperScript 870 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Symetra Financial Center
|
Symetra Financial | NEC SuperScript 870 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| COMPANY | CUBE_ID/ | STATUS | ACQUIRE | |||||||||||||||||||
| BUILDING | BOUGHT FOR | ITEM_NAME | CLASS | SUBCLASS | ASSET_TAG | SERIAL_NUMBER | RACK | CONTACT_NAME | STATUS | DATE | DATE | |||||||||||
Symetra Financial Center
|
Symetra Financial | Ricoh Aficio 2035ESP | Printer | Network Copier/Printer | [***] | [***] | [***] | [***] | Active | 09/22/2005 | 08/19/2005 | |||||||||||
Symetra Financial Center
|
Symetra Financial | Xerox Phaser 6180 | Printer | Laser | [***] | [***] | [***] | [***] | Active | 07/11/2008 | 07/11/2008 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Appendix C.2 Distributed Computing Supported Software
| Help | Core | Bus. | Limited | |||||||||||||||
| Desk | Image | Not | Needs | License | Site | Quantity | ||||||||||||
| Symetra Distributed Applications | Supported | Applications | Standard | Supported | Req. | count | License | amount | Notes | |||||||||
Office Suite Applications |
||||||||||||||||||
Office XP
|
x | x | x | Option during image deployment; candidate for retirement pending Symetra approval | ||||||||||||||
Office Suite (Access, Excel, Outlook, PowerPoint, Word)
|
x | x | x | Not deployed as a part of the image; candidate for retirement pending Symetra approval | ||||||||||||||
Office 2007
|
x | x | Option during image deployment | |||||||||||||||
Office Communicator
|
x | x | x | |||||||||||||||
Office Live Meeting
|
x | x | x | |||||||||||||||
Presentation Applications |
||||||||||||||||||
Harvard Instant Charts |
||||||||||||||||||
Desktop Publication Apps. |
||||||||||||||||||
Adobe Acrobat
|
x | x | ||||||||||||||||
Adobe Reader
|
x | x | x | |||||||||||||||
Expressions Web
|
x | |||||||||||||||||
Publisher
|
x | x | ||||||||||||||||
Graphic Design applications |
||||||||||||||||||
Grabbit 2.5
|
x | |||||||||||||||||
Local Database Applications |
||||||||||||||||||
MS Access — Customized
|
x | |||||||||||||||||
Database Reporting Apps |
||||||||||||||||||
SQL Reporting Services
|
x | |||||||||||||||||
Crystal Reports
|
x | x | ||||||||||||||||
Reports Facilitator
|
x | |||||||||||||||||
Database Client |
||||||||||||||||||
None |
||||||||||||||||||
Terminal Server applications |
||||||||||||||||||
Citrix XenApp
|
x | x | x | |||||||||||||||
Microsoft RDP Terminal Service Client
|
x | |||||||||||||||||
E-mail applications |
||||||||||||||||||
Outlook
|
x | x | x | |||||||||||||||
MailMarshal * — scanning
|
x | |||||||||||||||||
Ironport SaaS — scanning
|
x | |||||||||||||||||
PDA applications |
||||||||||||||||||
Blackberry Desktop Software
|
x | |||||||||||||||||
Calendar applications |
||||||||||||||||||
Outlook
|
x | x | x | |||||||||||||||
Accounting applications |
||||||||||||||||||
MFACT
|
x | |||||||||||||||||
Microcash for Windows
|
x | |||||||||||||||||
Finance applications |
||||||||||||||||||
Flexsoft
|
x | |||||||||||||||||
FundStation
|
x | |||||||||||||||||
Quicken
|
x | x | ||||||||||||||||
Programming applications |
||||||||||||||||||
Remedy (Action Request)
|
x | |||||||||||||||||
Seaview
|
x | |||||||||||||||||
VPN applications |
||||||||||||||||||
Cisco VPN Client
|
x | x | x | |||||||||||||||
Internet applications |
||||||||||||||||||
Internet Explorer 6.0 (Office XP Only)
|
x | x | ||||||||||||||||
Internter Explorer 7.0 (Office 2007 Only
|
x | x | ||||||||||||||||
Communication applications |
||||||||||||||||||
CentreVue
|
x | |||||||||||||||||
Language Interpretation Services
|
x | |||||||||||||||||
Lanier (old NICE calls)
|
x |
| ACS confidential and proprietary | C.2 — Distributed Computing SW | Page 1 of 4 |
| Help | Core | Bus. | Limited | |||||||||||||||
| Desk | Image | Not | Needs | License | Site | Quantity | ||||||||||||
| Symetra Distributed Applications | Supported | Applications | Standard | Supported | Req. | count | License | amount | Notes | |||||||||
NICE Universe
|
x | |||||||||||||||||
Phone 2PC Recording
|
x | |||||||||||||||||
Faxing applications |
||||||||||||||||||
Enterprise Fax Manager
|
x | |||||||||||||||||
Fax Util
|
x | |||||||||||||||||
WinFax
|
x | x | ||||||||||||||||
Flowcharting applications |
||||||||||||||||||
Visio
|
x | |||||||||||||||||
Visio Viewer
|
x | x | x | |||||||||||||||
Contact Management Apps |
||||||||||||||||||
Bacon’s MediaSource
|
x | |||||||||||||||||
Project Tracking Apps |
||||||||||||||||||
Project
|
x | |||||||||||||||||
Simply TIME (task manager)
|
x | |||||||||||||||||
Print Utility applications |
||||||||||||||||||
PrintNow!
|
x | |||||||||||||||||
Scanning Software Apps |
||||||||||||||||||
None |
||||||||||||||||||
Handicap Utility |
||||||||||||||||||
Jaws Software
|
x | |||||||||||||||||
Video Conferencing Apps |
||||||||||||||||||
None |
||||||||||||||||||
Security applications |
||||||||||||||||||
Cyber Gatekeeper Agent
|
x | x | x | |||||||||||||||
Safeboot
|
x | x | ||||||||||||||||
CyberArmor
|
x | x | x | |||||||||||||||
FAZAM 2000
|
x | |||||||||||||||||
PowerQuest
|
x | x | ||||||||||||||||
McAfee Antivirus
|
x | x | x | |||||||||||||||
Reference applications |
||||||||||||||||||
NILS
|
x | |||||||||||||||||
Operating Systems Apps |
||||||||||||||||||
Windows 2000
|
x | x | x | |||||||||||||||
Windows XP
|
x | x | x | |||||||||||||||
Undefined applications |
||||||||||||||||||
Ameritech White and Yellow Pages
|
x | |||||||||||||||||
Catapult Training
|
x | |||||||||||||||||
Chase Insight & Reporter
|
x | x | ||||||||||||||||
Desktop Submit
|
x | |||||||||||||||||
EFTPS for Windows 01.07.01
|
x | |||||||||||||||||
EOSI/CLAS (Library copyright)
|
x | |||||||||||||||||
Extra! 6.71
|
x | x | x | |||||||||||||||
EZ2000
|
x | x | ||||||||||||||||
FlashPlayer
|
x | x | x | |||||||||||||||
ICW Required
|
x | |||||||||||||||||
Iomega Tools
|
x | |||||||||||||||||
Message Manager
|
x | |||||||||||||||||
MMCD
|
x | |||||||||||||||||
MSDN
|
x | |||||||||||||||||
PBS
|
x | |||||||||||||||||
DirectX
|
x | x | x | x | ||||||||||||||
IBM DB2 Connect
|
x | |||||||||||||||||
Panagon Document Management
|
x | |||||||||||||||||
PCAnywhere
|
x | |||||||||||||||||
PGP Encryption
|
x | |||||||||||||||||
PowerSelect
|
x | |||||||||||||||||
Qview4
|
x |
| ACS confidential and proprietary | C.2 — Distributed Computing SW | Page 2 of 4 |
| Help | Core | Bus. | Limited | |||||||||||||||
| Desk | Image | Not | Needs | License | Site | Quantity | ||||||||||||
| Symetra Distributed Applications | Supported | Applications | Standard | Supported | Req. | count | License | amount | Notes | |||||||||
RoboHelp Office 2000
|
x | |||||||||||||||||
Skill Vantage
|
x | |||||||||||||||||
Snag-It! (screen shot capture)
|
x | |||||||||||||||||
Source OffSite 3.5.1
|
x | |||||||||||||||||
Spencer CD
|
x | x | ||||||||||||||||
Trellis
|
x | |||||||||||||||||
Unicenter
|
x | |||||||||||||||||
UVT
|
x | |||||||||||||||||
Web IIS
|
x | |||||||||||||||||
WebTrends
|
x | |||||||||||||||||
WELL Concession Calculator
|
x | |||||||||||||||||
Window’s MDAC
|
x | x | x | |||||||||||||||
Window’s Media Player
|
x | x | x | x | ||||||||||||||
Winrapid Teledex
|
x | |||||||||||||||||
WinZip
|
x | x | x | x |
| ACS confidential and proprietary | C.2 — Distributed Computing SW | Page 3 of 4 |
| Help | Core | Bus. | Limited | |||||||||||||||
| Desk | Image | Not | Needs | License | Site | Quantity | ||||||||||||
| Symetra Distributed Applications | Supported | Applications | Standard | Supported | Req. | count | License | amount | Notes | |||||||||
| * | To be replaced by IronPort SaaS per transformation schedule. |
| ACS confidential and proprietary | C.2 — Distributed Computing SW | Page 4 of 4 |
Appendix C.3 Distributed Computing Core Images
| Application | Application | |
Windows 2000 Professional
|
Legacy Desktop OS | |
Windows XP Professional
|
Current Desktop OS | |
Symantec Anti-Virus 8.5
|
Anti-Virus Software | |
McAfee VirusScan Enterprise + AntiSpyware Enterprise |
Anti-Virus Software | |
MS GPResult
|
Client Install allows for reporting for Group policies | |
MSConfig (WINNT)
|
An applet / tool provides local troubleshooting information to a TA. | |
MS DirectX 9x
|
DirectX is an advanced suite of multimedia application programming interfaces (APIs) built into Windows 2000. DirectX provides a standard development platform for Windows-based PCs by enabling software developers to access specialized hardware features. | |
MS Windows Media Player 11
|
Many organizations use the electronic medium for distributing study and training material in audio and video format. Media Player provides a consistent interface for these multimedia presentations. | |
Internet Explorer 6
|
Browser for systems with Office XP | |
Internet Explorer 7
|
Browser for Systems with Office 2007 | |
MS MDAC
|
Microsoft Data Access Components (MDAC) contains core Data Access components such as the Microsoft SQL Server™ OLE DB provider and ODBC driver. | |
WinZip 9.0
|
WinZip provides a necessary tool for zipping and unzipping files that need to be compressed for faster file transfer. | |
Citrix XenApp
|
A Citrix client allows the user to establish a Citrix session with Citrix Metaframe or Terminal server. | |
Adobe Reader 9.1
|
Acrobat Reader allows anyone to open a portable document format file (.pdf) across a broad range of hardware and software, and it will look exactly as the author intended — with layout, fonts, links, and images intact. | |
IBM DB2 Connect
|
DB 2 Connect allows host data directly available to your personal computer and LAN-based workstations. | |
MacroMedia FlashPlayer
|
Flash Player is a web browser plugin that allows the viewer to play multimedia content created with Macromedia Flash MX. | |
Visio Viewer 2003
|
The Microsoft Visio Viewer allows anyone to view Visio drawings, diagrams, charts, and illustrations in a Web-based environment from within Microsoft Internet Explorer. | |
VPN Software
|
For remote users to connect via the Virtual Private Network | |
Extra! PC v6.71
|
Attachmate’s Extra! Personal Client (EPC) 6.71 is the standard terminal emulation software | |
SafeBoot Encryption
|
Symetra whole disk encryption tool for laptops and desktops. | |
Office XP
|
Microsoft Office Suite | |
Office 2007
|
Alternate Office Suite | |
Misc Updates
|
Various updates and configuration changes are made to the standard operating system. Some of them fall into these general categories. | |
Desktop Customization |
||
System Management |
||
Power Management |
||
Start Menu Configuration |
||
MC Updater Tool Shortcut |
| ACS confidential and proprietary. | Appendix C3 Dist Comp Core Img | Page 1 of 2 |
| Application | Application | |
Windows Explorer Configuration |
||
.NET Framework |
||
Windows Scripting Host |
||
Security Patches |
||
Microsoft Q Fixes |
||
Verify Patch Installations |
| ACS confidential and proprietary. | Appendix C3 Dist Comp Core Img | Page 2 of 2 |
SCHEDULE 2D
DATA NETWORK SERVICES SOW
DATA NETWORK SERVICES SOW
[Attached Hereto]
SCHEDULE 2D
| August 1, 2009 | Symetra Life Insurance Company (Symetra) | |
| Schedule 2D—Data Network Services SOW |
Schedule 2D
Data Network Services SOW
for
Symetra Life Insurance Company (Symetra)
AUGUST 1, 2009
Confidential Information
Page i
Page i
| August 1, 2009 | Symetra Life Insurance Company (Symetra) | |
| Schedule 2D—Data Network Services SOW |
TABLE
OF CONTENTS
1.0 Data Network Services Overview and Objectives |
2 | |||
1.1 Services Overview |
2 | |||
1.2 Service Objectives |
2 | |||
2.0 Service Environment |
3 | |||
2.1 Scope of Services and Infrastructure to be Supported |
3 | |||
3.0 Data Network Services Requirements |
3 | |||
3.1 Service Descriptions and Roles and Responsibilities |
3 | |||
3.2 Exclusions |
10 | |||
4.0 Service Management |
10 | |||
4.1 Objectives |
10 | |||
4.2 Service Level Agreements (SLAs) |
11 | |||
4.3 Reports |
13 | |||
5.0 Referenced Schedule Appendices and Schedules |
13 | |||
5.1 Referenced Schedule 2D Appendices |
13 | |||
5.2 Referenced Agreement Schedules |
13 |
List of Tables
| Table 1. | General Roles and Responsibilities |
5 | ||||||
| Table 2. | Engineering/Development Roles and Responsibilities |
5 | ||||||
| Table 3. | Network Service Provisioning Roles and Responsibilities |
6 | ||||||
| Table 4. | Network Operations and Administration Roles and Responsibilities |
7 | ||||||
| Table 5. | Network Monitoring and Reporting Roles and Responsibilities |
8 | ||||||
| Table 6. | Documentation Roles and Responsibilities |
8 | ||||||
| Table 7. | Firewall Services Roles and Responsibilities |
9 | ||||||
| Table 8. | Security Intrusion Detection Services Roles and Responsibilities |
9 | ||||||
| Table 9. | Security Vulnerability and Penetration Services Roles and Responsibilities |
10 | ||||||
| Table 10. | Network Availability SLAs |
11 | ||||||
| Table 11. | Network Administration Services SLAs |
11 | ||||||
| Table 12. | Security Intrusion Detection SLAs |
12 | ||||||
| Table 13. | Security Penetration Services SLAs |
12 | ||||||
Confidential Information
Page ii
Page ii
| August 1, 2009 | Symetra Life Insurance Company (Symetra) | |
| Schedule 2D—Data Network Services SOW |
1.0 Data Network Services Overview and Objectives
1.1 Services Overview
Data network Services are the Services and activities, as detailed in this Schedule 2D, required to
provide and support Symetra data network environment as described in Section 2.0 below. ACS
responsibilities include, but are not limited to, the provisioning, management, administration,
monitoring and troubleshooting of the Symetra end-to-end data network which includes the following
Services components:
| § | Wide-area Network (WAN) | ||
| § | Local-area Network (LAN) | ||
| § | Virtual Private Network (VPN) | ||
| § | Network Security |
As depicted in Figure 1 below, in addition to the Services described in this Schedule 2D, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the cross functional Services — and all Schedules within
the scope of the Agreement.
Cross Functional SOW
| Data | Distributed | Data | Voice | Help Desk | Output | Content | ||||||
| Center | Computing | Network | Comm. | Services | Processing | Management | ||||||
| Services | Services | Services | Services | SOW | Services | Services | ||||||
| SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Towers with Cross Functional View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced data network Services and this Schedule 2D:
| § | Meet Symetra business needs for highly available, scalable, reliable, and secure data network infrastructure to Symetra headquarters, remote offices and remote individual End-Users, and Symetra external business partners (e.g., Blue Frog, State Street and SunGard) as required | ||
| § | Operate efficiently and effectively by running on a consolidated data network infrastructure and by simplifying data network management, procurement and budgeting | ||
| § | Minimize administrative effort by engaging ACS to provide this management function | ||
| § | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2D |
Confidential Information
Page 2
Page 2
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| Schedule 2D—Data Network Services SOW |
2.0 Service Environment
2.1 Scope of Services and Infrastructure to be Supported
The following sub-sections and related Schedule 2D appendices describe and scope the data network
environment to be supported/complied with. Service environment descriptions and appendices include
listings of hardware and Software, policies and procedures, licenses and agreements,
work-in-progress and future initiatives. Service environment appendices are to be maintained and
reviewed with Symetra by ACS and made available to Symetra on a quarterly basis.
2.1.1 Hardware and Software
Appendix D.1 — Data Network Hardware and Software — A listing and description of all ACS
provided/supported Data Network hardware and software
2.1.2 Data Network Circuits and VPN Connections
Appendix D.2 — Data Network Circuits and VPN Connections — A listing and description of all ACS
provided/supported data network circuits and point-to-point VPN connections
2.1.3 Network Topology
Appendix D.3 — Network Topology — A diagram providing Symetra’s data network topology
2.1.4 Data Network Tools
Appendix D.4 — Data Network Tools — A listing of data network tools that ACS shall provide in the
provision of the data network Services
2.1.5 Service Locations
A description and location of all Symetra Sites requiring network Services is provided in
Attachment B of the Agreement.
2.1.6 Personnel
ACS will be responsible for staffing skilled and appropriately certified data network management
staff to meet the SLRs/SLAs set forth in this Schedule 2D.
3.0 Data Network Services Requirements
3.1 Service Descriptions and Roles and Responsibilities
In addition to the Services, activities, and roles and responsibilities described in Schedule 2A —
Cross-Functional SOW, ACS is responsible for the following data network Services, activities and
roles and responsibilities.
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3.1.1 Data Network Services Requirements
| a. | Wide Area Network (WAN) Services | ||
| WAN Services include the provision and monitoring and management of networks that interconnect two or more separate facilities that span a geographic area larger than a campus or metropolitan area (e.g., routers, point to point circuits, MPLS, frame relay and Internet connectivity). ACS shall work with public carriers, circuit providers, Symetra business partners and other Third Parties on behalf of Symetra to ensure delivery of WAN Services. Support of any data network Services-related work required by designated data network Third Parties, to support the Symetra data network, is considered within the scope of Services. | |||
| b. | Local Area Network (LAN) Services | ||
| LAN Services include the provision and monitoring and management of all wired and wireless LAN components and networks that are usually confined to a single facility or portion of a facility. This Service ends at, but does not include, the LAN attached device network card at the desktop. | |||
| c. | Virtual Private Network (VPN) Services | ||
| VPN Services include the provision and monitoring and management of methods for
remote End-Users and business partners to securely connect to the network and data center
computing Services over the public Internet. This Service includes dedicated site-to-site VPN connectivity on a shared public IP network. It requires industry and Internet-based standards for security to create and preserve privacy, data integrity, and authenticity. The VPN Service must be highly scalable. ACS shall provide and support home user VPN Software. |
|||
| d. | IP Dial Services | ||
| IP dial Services include the provision and monitoring and management of a connection methodology for remote End-Users to securely connect to the network and data center computing Services via dial-up connectivity. | |||
| e. | Network Security Services | ||
| Network security Services include, the provision and support of methods (e.g., hardware, software and processes) that provide security to physical and logical devices connected to the data network. | |||
| f. | Management Services | ||
| Management Services include the provision and support of a suite of activities that spans all aspects of system security and networking levels in terms of system and component management and monitoring, information protection, component-addressing methods, access control, and change control. |
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2D. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles
and responsibilities that are ACS obligations, as denoted by an “x” in the ACS column set forth in
this Schedule 2D.
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| Schedule 2D—Data Network Services SOW |
3.1.2 General Responsibilities
The following table identifies general roles and responsibilities associated with this Schedule 2D.
Table 1. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Recommend data network (e.g., WAN / LAN/ VPN / Firewall) requirements
based on industry best practices |
X | ||||
| 2. | Review and approve data network requirements |
X | ||||
| 3. | Review and approve services and standards for all network Services |
X | ||||
| 4. | Perform business liaison function to Symetra operational units |
X | ||||
| 5. | Recommend network capacity thresholds |
X | ||||
| 6. | Approve network capacity planning thresholds |
X | ||||
| 7. | Provide capacity and performance reports on a quarterly basis |
X | ||||
| 8. | Procure/provision, manage, monitor and maintain the Symetra end-to-end
data network components, circuits and Services |
X | ||||
| 9. | Report performance against SLRs/SLAs and other operational requirements |
X | ||||
| 10. | Provide network connectivity to non-Symetra users (e.g., Symetra guests) as
requested by Symetra |
X | ||||
3.1.3 Design/Engineering
The following identifies the activities, roles and responsibilities associated with
engineering/development Services that are specific to this Schedule. Additional activities include:
Table 2. Engineering/Development Roles and Responsibilities
| Engineering/Development Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide network design, engineering and security testing and integration
procedures that meet requirements and adhere to defined policies |
X | ||||
| 2. | Approve network design engineering, security testing and integration
procedures |
X | ||||
| 3. | Prepare network design, engineering, changes, security, plans and
schedules to support new and enhanced applications, architectures and
standards |
X | ||||
| 4. | Provide recommendations for optimizing data network design |
X | ||||
| 5. | Review and approve Symetra or ACS initiated network design,
engineering, changes, security, plans and schedules |
X | ||||
| 6. | Approve the scheduling of all changes to the network environment |
X | ||||
| 7. | Coordinate with Symetra and affiliated entities, and public carriers, as
required |
X | ||||
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3.1.4 Network Services Provisioning
ACS will perform end-to-end data network Services provisioning, including acquiring, ongoing
management and disposition of new and upgraded data network equipment and circuits. The following
table identifies the underlying roles and responsibilities associated with network Services
provisioning activities.
Table 3. Network Service Provisioning Roles and Responsibilities
| Network Provisioning Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Review carrier and other Third Party options and provide Symetra
recommendations regarding most favorable options (e.g., cost vs.
benefits) |
X | ||||
| 2. | Order and expedite WAN circuits, equipment and Services as defined by
Symetra |
X | ||||
| 3. | Configure data network components (e.g., hardware and Software) prior to
installation |
X | ||||
| 4. | Document data network component configurations (e.g., router
configuration files and IP addressing schemas) |
X | ||||
| 5. | Develop and document network provisioning requirements and policies |
X | ||||
| 6. | Approve network provisioning requirements and policies |
X | ||||
| 7. | Provide capacity planning assistance to develop and maintain ongoing
network resource requirements projections |
X | ||||
| 8. | Coordinate ordering, procurement and inventory management of data
network components and circuits |
X | ||||
| 9. | Remove/decommission provisioned data network equipment and
connectivity from Symetra Sites as required per agreed schedules to
prevent disruptions in Services during removal activities |
X | ||||
| 10. | Review and approve installation, connectivity and removal activities |
X | ||||
| 11. | Serve as the single point of contact to manage all data network Third
Party (e.g., public carriers, circuit providers, vendors) Services and
activities in accordance with Symetra requirements (e.g., data network
performance requirements, Incident and problem resolution, capacity
management, administrative requirements, project schedules, project
plans) |
X | ||||
| 12. | Ensure that all new circuits, devices and Software provisioned are
included in configuration management documentation |
X | ||||
3.1.5 Network Operations and Administration
Network operations and administration Services are the activities associated with the provisioning
and day-to-day management of the data network environment. The following table identifies the
activities, roles and responsibilities associated with network operations and administration that
are specific to this Schedule.
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Table 4. Network Operations and Administration Roles and Responsibilities
| Network Operations and Administration Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide data network (e.g., LAN/WAN) connectivity contained in the
service environment |
X | ||||
| 2. | Develop and document network administration requirements and policies |
X | ||||
| 3. | Develop and document procedures for administration that meet
requirements and adhere to Symetra defined policies and procedures |
X | ||||
| 4. | Approve administration policies and procedures |
X | ||||
| 5. | Perform day-to-day network operations and administration activities |
X | ||||
| 6. | Perform proactive data network systems management and troubleshooting
(e.g. bandwidth and capacity management, performance management and
enhancement, Incident and problem management, change and capacity
monitoring and management) |
X | ||||
| 7. | For Incidents and problems involving data network Third Parties, contact
Third Parties to determine the cause of the outage, notify Symetra, and
work on the Incident/problem with Third Party until resolved and report
resolution to Symetra |
X | ||||
| 8. | Provide, manage and maintain all data network components (e.g.,
hardware, operating system Software and applications) to meet Symetra
requirements including all of ACS’s data network components that could
impact Symetra, in accordance with Symetra’s policies (including security
oversight and Change Management Procedures) |
X | ||||
| 9. | Provide, manage and maintain data network utilization and management
tools and infrastructure (e.g., content compression devices, load balancing
devices, SSL acceleration) |
X | ||||
| 10. | Manage and perform physical (e.g., equipment) and logical (e.g., IP
address change) IMACs in accordance with Symetra approved schedules |
X | ||||
| 11. | Manage and maintain addressing schemas and configurations (e.g., IP
addressing schemes, router configurations, routing tables, VPN
configurations, firewall configurations) |
X | ||||
| 12. | Manage and maintain QoS CoS for QoS/CoS sensitive applications and
VOIP Services |
X | ||||
| 13. | Manage and maintain connectivity to Third Parties and Symetra business
partners |
X | ||||
| 14. | Manage End-User accounts as needed for access and maintaining
network resources (e.g., logon user-id and password maintenance) |
X | ||||
| 15. | Manage and maintain DNS/DHCP Services |
X | ||||
| 16. | Maintain and provide audit information, including access, general logs, and
application logs, in accordance with Symetra’s security policies |
X | ||||
| 17. | Ensure that network administration activities are coordinated through
defined Change Management Procedures |
X | ||||
3.1.6 Network Monitoring and Reporting
Network monitoring and reporting are the activities associated with the proactive monitoring and
reporting of data network performance and management information (e.g., performance metrics,
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Incidents). The following table identifies the roles and responsibilities associated with network
monitoring and reporting Services that are specific to this Schedule.
Table 5. Network Monitoring and Reporting Roles and Responsibilities
| Network Monitoring and Reporting Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide and document requirements and policies for network monitoring
(e.g., capacity, Incident and problem management) |
X | ||||
| 2. | Approve requirements and policies for network monitoring (e.g., capacity,
Incident and problem management) |
X | ||||
| 3. | Provide and document network monitoring and problem management
procedures, including escalation thresholds, that meet requirements and
adhere to defined policies |
X | ||||
| 4. | Approve network monitoring and problem management procedures |
X | ||||
| 5. | Provide and implement tools for monitoring network devices and traffic |
X | ||||
| 6. | Implement measures for proactive monitoring, analysis and self-healing
capabilities to limit network outages and to optimize bandwidth utilization
and data network performance |
X | ||||
| 7. | Monitor network per SLRs/SLAs |
X | ||||
| 8. | Provide data network reporting (e.g., availability, utilization, latency, IDS)
and integrate Third Party data where required in accordance with Symetra
requirements |
X | ||||
3.1.7 Documentation
The following are required document types that are specific to this Schedule.
| a. | Network system specifications and topologies (e.g., router and firewall configurations, firewall policies, routing diagrams, IP addressing tables and hardware/software listings) | ||
| b. | Detailed circuit location information (e.g., circuit ID including LEC access ID, location and speed) | ||
| c. | Detailed documentation showing all firewall policy, group, object, etc. information | ||
| d. | “As-built” documentation for all network devices (including firewalls) that are deployed in development, test, QA, production or other technical environments |
The following table identifies the roles and responsibilities associated with documentation
activities that are specific to this Schedule.
Table 6. Documentation Roles and Responsibilities
| Documentation Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide documentation requirements |
X | ||||
| 2. | Provide documentation as required by Symetra |
X | ||||
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| Schedule 2D—Data Network Services SOW |
3.1.8 Network Security Services
3.1.8.1 Firewall Management
ACS shall provide firewall management Services including firewall engineering and management, and
access control list engineering and management, in compliance with Symetra’s policies and
standards. The following table identifies roles and responsibilities associated with the firewall
management Services.
Table 7. Firewall Services Roles and Responsibilities
| Firewall Management Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Recommend best practice firewall policies |
X | ||||
| 2. | Develop Symetra specific firewall polices |
X | ||||
| 3. | Approve firewall polices |
X | ||||
| 4. | Provide Services in conformance to firewall policies |
X | ||||
| 5. | Perform firewall engineering and firewall security design |
X | ||||
| 6. | Assess firewall security and propose alternative security designs |
X | ||||
| 7. | Review and approve firewall security designs |
X | ||||
| 8. | Maintain access control lists (ACL) in accordance with policies |
X | ||||
| 9. | Review and approve firewall ACL policies |
X | ||||
| 10. | Provide and manage firewalls and firewall configurations |
X | ||||
| 11. | Monitor performance levels of the firewalls through setting of thresholds,
and provide reporting, and take proactive and/or reactive steps to resolve
any performance issues |
X | ||||
| 12. | Develop recommendations for improved firewall security |
X | ||||
| 13. | Review and approve recommendations for improved firewall security |
X | ||||
3.1.8.2 Security Intrusion Detection Services
ACS shall provide both NIDS (network-based intrusion detection Service) and HIDS (host-based
intrusion detection Service). The following table identifies the roles and responsibilities
associated with the security intrusion detection Services.
Table 8. Security Intrusion Detection Services Roles and Responsibilities
| Security Intrusion Detection Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Develop policies and standards for security intrusion detection |
X | ||||
| 2. | Approve policies and standards for security intrusion detection |
X | ||||
| 3. | Provide security intrusion detection Services at wired and wireless data
network entry points and provide reporting |
X | ||||
| 4. | Notify Symetra of malicious activity and intrusions |
X | ||||
| 5. | Provide daily and monthly reports indicating number of detected intrusions.
Reports should include the top 10 exploits and top ten devices registering
detected intrusion |
X | ||||
| 6. | Provide alerts of malicious activity and intrusions according to risk rating of
the signatures, in accordance with Symetra policies and procedure |
X | ||||
| 7. | Respond to and remediate the effects of malicious activity and intrusions |
X | ||||
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| Security Intrusion Detection Services Roles and Responsibilities | ACS | Symetra | ||||
| 8. | Allow for independent security intrusion detection Services |
X | ||||
| 9. | Develop recommendations for improved security and provide to Symetra
on a quarterly basis |
X | ||||
| 10. | Review and approve recommendations for improved security |
X | ||||
| 11. | Implement approved recommendations |
X | ||||
3.1.8.3 Security Vulnerability and Penetration Services
ACS shall test the susceptibility of Symetra’s network hosts to a specific attack or suite of
attacks targeting all Symetra Internet address space as well as all Symetra intranet address space
using automated and custom methods. The following table identifies the roles and responsibilities
associated with the security vulnerability and penetration Services.
Table 9. Security Vulnerability and Penetration Services Roles and Responsibilities
| Security Vulnerability and Penetration Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Develop policies for security vulnerability and penetration testing |
X | ||||
| 2. | Approve policies for security vulnerability and penetration testing |
X | ||||
| 3. | Conduct security vulnerability scans and penetration testing |
X | ||||
| 4. | Allow for independent security vulnerability and penetration Services |
X | ||||
| 5. | Provide reporting on testing results |
X | ||||
| 6. | Develop recommendations for improved security |
X | ||||
| 7. | Review and approve recommendations for improved security |
X | ||||
| 8. | Implement approved recommendations |
X | ||||
3.2 Exclusions
The following items are specifically excluded from this statement of work:
a. None
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions as detailed in Schedule 5 where business is impacted through failure
to meet significant mission critical systems or Services, or project milestones or objectives
warrants a reduction in Fees paid when Service performance requirements are not met. SLRs are
detailed in the following sections of this Schedule 2D.
ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this. Schedule 2D.
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4.2 Service Level Agreements (SLAs)
The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.
Table 10. Network Availability SLAs
Definition
|
Network availability is defined as the time during which the data network is fully functioning as specified below and normal business operations can be carried out with no data loss, downtime, or performance degradation on primary path. If a secondary path is functional, then availability SLAs shall be considered met. | |
| Performance criteria for the wide area network and virtual private network are to be measured on an end-to-end basis. End-to-end shall mean site-to-site or from a premises access device (e.g., router) across the local, regional, and core networks to another access device. | ||
Pre-scheduled downtime requirements |
All maintenance shall be performed in accordance with Symetra’s Change Management Procedures. |
Data Network Availability SLAs
| Service Type | Service Measure | Performance Target | SLR | |||||
End-to end availability -
critical locations
(Symetra headquarters
and ACS data center)
|
Availability | [***] | [***] | |||||
Remote office
availability
|
Availability | [***] | [***] | |||||
Internet access
availability
|
Availability | [***] | [***] | |||||
LAN availability for
offices with LAN switch
services
|
Availability | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Table 11. Network Administration Services SLAs
Definition
|
Routers and circuits to be managed proactively using either product-specific or proprietary network monitoring and management tools. Measurement for these network components is 24x7x365 requirement. Pre-scheduled maintenance shall be preformed according to the published maintenance window schedule, with the ability to reschedule based on network availability requirements from the various Symetra groups or clients. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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| Schedule 2D—Data Network Services SOW |
Network Administration Services SLAs
| Administration Task | Service Measure | Performance Target | SLR | |||||
Data network Service
reporting per Symetra
requirements |
Reporting timeliness | [***] | [***] | |||||
Implementation of firewall changes related to changing, adding/deleting firewall rules. |
Response time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet |
|||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement tool | As provided in the Spec Sheet |
|||||||
Table 12. Security Intrusion Detection SLAs
Definition
|
Network traffic to/from designated systems is monitored for current attack signatures and is retained for 3 days. Measurement for this Service is 7x24x365 requirement. Pre-scheduled maintenance shall be preformed per the Symetra-approved change window. |
Security Intrusion Detection SLAs
| Management Task | Service Measure | Performance Target | SLR | |||||
Notify Symetra of any NIDs and HIDs related events |
Elapsed time from receipt of notification | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet |
|||||||
| Measurement Interval | As provided in the Spec Sheet |
|||||||
| Measurement Tool | As provided in the Spec Sheet |
|||||||
Table 13. Security Penetration Services SLAs
Definition
|
Entire networks are tested to determine the susceptibility of their hosts to current attacks. |
Security Vulnerability & Penetration Services SLAs
| Management Task | Service Measure | Performance Target | SLR | |||||
Deliver remediation plan that addresses identified penetration testing vulnerabilities |
Elapsed time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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Security Vulnerability & Penetration Services SLAs
| Management Task | Service Measure | Performance Target | SLR | |||
| Measurement Interval | As provided in the Spec Sheet | |||||
| Measurement tool | As provided in the Spec Sheet | |||||
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS will provide written reports to
Symetra regarding ACS’ compliance with the SLAs and other network activity reports specified in
this Schedule 2D:
5.0 Referenced Schedule Appendices and Schedules
5.1 Referenced Schedule 2D Appendices
| Schedule Appendix | Description | |
Appendix D.1
|
Data Network Hardware and Software | |
Appendix D.1
|
Data Network Circuits and VPN Connections | |
Appendix D.3
|
Network Topology | |
Appendix D.4
|
Data Network Tools |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 5
|
Fee Reductions |
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Appendix D.1 — Data Network Hardware and Software
| Network | State/ | Remote Device | ||||||||||
| Platform Type | Region | Type | Type of Location/Site | City | Province | Model | ||||||
| CSU/DSU | Remote | WAN | [***] |
San Diego | CA | |||||||
| CSU/DSU | Remote | WAN | [***] |
South Windsor | CT | |||||||
| CSU/DSU | Remote | WAN | [***] |
Miami | FL | |||||||
| CSU/DSU | Remote | WAN | [***] |
Miami | FL | |||||||
| CSU/DSU | Remote | WAN | [***] |
Norcross | GA | |||||||
| CSU/DSU | Remote | WAN | [***] |
Itasca | IL | |||||||
| CSU/DSU | Remote | WAN | [***] |
Indianapolis | IN | |||||||
| CSU/DSU | Remote | WAN | [***] |
London | KY | |||||||
| CSU/DSU | Remote | WAN | [***] |
Boston | MA | |||||||
| CSU/DSU | Remote | WAN | [***] |
Cincinnati | OH | |||||||
| CSU/DSU | Remote | WAN | [***] |
Exton | PA | |||||||
| CSU/DSU | Remote | WAN | [***] |
Bethel Park | PA | |||||||
| CSU/DSU | Remote | WAN | [***] |
Dallas | TX | |||||||
| CSU/DSU | Remote | WAN | [***] |
Plano | TX | |||||||
| CSU/DSU | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| CSU/DSU | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| CSU/DSU | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| CSU/DSU | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| CSU/DSU | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| CSU/DSU | Bellevue HQ | WAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| CSU/DSU | Bellevue HQ | WAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Firewall | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Firewall | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Firewall | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Firewall | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| IDS | USA | LAN | NWDC-USA-Hillsboro-3935 NW Aloclek Place |
Hillsboro | OR | |||||||
| IDS | USA | LAN | NWDC-USA-Hillsboro-3935 NW Aloclek Place |
Hillsboro | OR | |||||||
| ISA (Proxy) Server | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| ISA (Proxy) Server | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
1 |
|
Appendix D.1 — Data Network Hardware and Software | |||
| These materials are considered confidential and proprietary | |
| Network | State/ | Remote Device | ||||||||||
| Platform Type | Region | Type | Type of Location/Site | City | Province | Model | ||||||
| ISA (Proxy) Server | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| ISA (Proxy) Server | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Load Balancer | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Load Balancer | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Load Balancer | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Load Balancer | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Network Appliance | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Network Appliance | Bellevue HQ | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | |||||||
| Router | Remote | WAN | [***] |
San Diego | CA | [***] |
||||||
| Router | Remote | WAN | [***] |
Miami | FL | [***] |
||||||
| Router | Remote | WAN | [***] |
Miami | FL | [***] |
||||||
| Router | Remote | WAN | [***] |
Boston | MA | [***] |
||||||
| Router | NWDC | WAN | NWDC-USA-Hillsboro-3935 NW Aloclek Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | USA | WAN | Sales-USA-Exton-One East Uwchlan Ave. |
Exton | PA | [***] |
||||||
| Router | Remote | WAN | [***] |
South Windsor | CT | [***] |
||||||
| Router | Remote | WAN | [***] |
South Windsor | CT | [***] |
||||||
| Router | Remote | WAN | [***] |
Miami | FL | [***] |
||||||
| Router | Remote | WAN | [***] |
Norcross | GA | [***] |
||||||
| Router | Remote | WAN | [***] |
Itasca | IL | [***] |
||||||
| Router | Remote | WAN | [***] |
Indianapolis | IN | [***] |
||||||
| Router | Remote | WAN | [***] |
London | KY | [***] |
||||||
| Router | Remote | WAN | [***] |
Cincinatti | OH | [***] |
||||||
| Router | Remote | WAN | [***] |
Bethel Park | PA | [***] |
||||||
| Router | Remote | WAN | [***] |
Dallas | TX | [***] |
||||||
| Router | Remote | WAN | [***] |
Plano | TX | [***] |
||||||
| Router | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Router | Bellevue HQ | WAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Router | Bellevue HQ | WAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Remote | LAN | [***] |
San Diego | CA | [***] |
||||||
| Switch | Remote | LAN | [***] |
South Windsor | CT | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
2 |
|
Appendix D.1 — Data Network Hardware and Software | |||
| These materials are considered confidential and proprietary | |
| Network | State/ | Remote Device | ||||||||||
| Platform Type | Region | Type | Type of Location/Site | City | Province | Model | ||||||
| Switch | Remote | LAN | [***] |
South Windsor | CT | [***] |
||||||
| Switch | Remote | LAN | [***] |
Miami | FL | [***] |
||||||
| Switch | Remote | LAN | [***] |
Miami | FL | [***] |
||||||
| Switch | Remote | LAN | [***] |
Miami | FL | [***] |
||||||
| Switch | Remote | LAN | [***] |
Norcross | GA | [***] |
||||||
| Switch | Remote | LAN | [***] |
Norcross | GA | [***] |
||||||
| Switch | Remote | LAN | [***] |
Itasca | IL | [***] |
||||||
| Switch | Remote | LAN | [***] |
Indianapolis | IN | [***] |
||||||
| Switch | Remote | LAN | [***] |
Indianapolis | IN | [***] |
||||||
| Switch | Remote | LAN | [***] |
Boston | MA | [***] |
||||||
| Switch | Remote | LAN | [***] |
Cincinatti | OH | [***] |
||||||
| Switch | Remote | LAN | [***] |
Exton | PA | [***] |
||||||
| Switch | Remote | LAN | [***] |
Bethel Park | PA | [***] |
||||||
| Switch | Remote | LAN | [***] |
Plano | TX | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-50 NW Amberwood Drive |
Hillsboro | OR | |||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | NWDC | LAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
3 |
|
Appendix D.1 — Data Network Hardware and Software | |||
| These materials are considered confidential and proprietary | |
| Network | State/ | Remote Device | ||||||||||
| Platform Type | Region | Type | Type of Location/Site | City | Province | Model | ||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-601 108th Ave |
Bellevue | WA | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4 |
|
Appendix D.1 — Data Network Hardware and Software | |||
| These materials are considered confidential and proprietary | |
| Network | State/ | Remote Device | ||||||||||
| Platform Type | Region | Type | Type of Location/Site | City | Province | Model | ||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | |||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| Switch | Bellevue HQ | LAN | Symetra-USA-Bellevue-777 108th Ave NE Ste 1200 |
Bellevue | WA | [***] |
||||||
| VPN Concentrator | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
||||||
| VPN Concentrator | NWDC | WAN | Symetra-USA-Hillsboro-3935 Alocleck Place |
Hillsboro | OR | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5 |
|
Appendix D.1 — Data Network Hardware and Software | |||
| These materials are considered confidential and proprietary | |
Appendix D.2 — Data Network Circuits and VPN Connections
| Remote | Remote | |||||||||||||||||||||
| Network | Network | WAN/MAN/LAN | Site LEC | Remote | Device | Circuit | ||||||||||||||||
| Program | Country | Region | Type | Transport | Carrier Name | Name | Device Model | Name | Type | City | ||||||||||||
Symetra
|
USA | NWDC | WAN | Ethernet | Time Warner Telecom | [***] |
[***] |
T1 | Hillsboro | |||||||||||||
Symetra
|
USA | NWDC | LAN | Ethernet | Verizon Business | [***] |
[***] |
|||||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Boston | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Cincinatti | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | South Windsor | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | South Windsor | ||||||||||||
Symetra
|
USA | Remote | WAN | AT&T | AT&T | [***] |
[***] |
T1 | Miami | |||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Miami | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Norcross | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Itasca | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Sprint | [***] |
[***] |
T1 | Indianapolis | ||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | Embarq | [***] |
[***] |
||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1 |
|
Appendix D.2 — Data Network Circuits and VPN Connections | |||
| These materials are considered confidential and proprietary | |
| Remote | Remote | |||||||||||||||||||
| Network | Network | WAN/MAN/LAN | Site LEC | Remote | Device | Circuit | ||||||||||||||
| Program | Country | Region | Type | Transport | Carrier Name | Name | Device Model | Name | Type | City | ||||||||||
Symetra
|
USA | NWDC | WAN | Integra Telecom | [***] |
[***] |
SYNWA1R01 | T1 | Hillsboro | |||||||||||
Symetra
|
USA | NWDC | WAN | Verizon | [***] |
[***] |
SYNWA1R02 | T1 | Hillsboro | |||||||||||
Symetra
|
USA | NWDC | WAN | Frame | Sprint | [***] |
[***] |
SYNWA1R03 | T1 | Hillsboro | ||||||||||
Symetra
|
USA | NWDC | WAN | Sprint | [***] |
[***] |
SYNWA1R05 | T1 | Hillsboro | |||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | [***] |
[***] |
SYTXA1R02 | T1 | Bethel Park | ||||||||||
Symetra
|
USA | USA | WAN | Frame | Sprint | [***] |
[***] |
SYPAA1R02 | T1 | Exton | ||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | [***] |
[***] |
SYPAA1R03 | T1 | Plano | ||||||||||
Symetra
|
USA | Remote | WAN | Sprint | [***] |
[***] |
* | |||||||||||||
Symetra
|
USA | Remote | WAN | Frame | Sprint | [***] |
[***] |
SYCAA1R01 | T1 | San Diego | ||||||||||
Symetra
|
USA | Bellevue HQ | WAN | Leased line | Integra Telecom | [***] |
[***] |
SYWAA3R01 | DS3 | Bellevue | ||||||||||
Symetra
|
USA | Bellevue HQ | WAN | Leased Line | Verizon | [***] |
[***] |
SYWAB6R01 | DS3 | Bellevue | ||||||||||
Symetra
|
USA | Remote | LAN | Ethernet | [***] |
* |
| * | Additional details are necessary in order to identify the device name |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2 |
|
Appendix D.2 — Data Network Circuits and VPN Connections | |||
| These materials are considered confidential and proprietary | |
Symetra Network Topology
[***]
| Symetra Network Topology Symetra HeadquartersInternetACS NWSC Bellevue, WAPrimary 1 GB EnvironmentHillsboro, OR Link Backup 1 GB MSFCMainframe Key 1stLinkVerizon 72066509MSFC 6509 Key 6thInternet Server Farm Key 16th Internet Firewalls TimeACS Firewalls Key 17th Warner 7206 3745 MSFC Symetra 3rd6506 MSFC 65062610 Symetra 4th37453745 37452610 Symetra 5thISDN PRI MSFCFrame-Relay DS3T1 3745 6506DS3T1 Symetra 6thKey 6th On Demand SunGard DS32610 Symetra 7th DS3 MSFC3745 Symetra 8thSymetra Symetra 65063rdFrame Relay Exton, PA Symetra 9th768k Miami, FLT1 (2) SunGard2610Bowne T1Application SupportPrint Services Symetra 10thBoston, MA Miami, FLDallas, TX T1 Atlanta, GA 768k Symetra 11th T1T1768k Bethel Park, PASan Diego, T1 (2) T1CA768k Symetra 12th ACS Indianapolis, INLondon, KY Hartford,Plano,Cincinnati,Itasca, Symetra 14th CTTXOHIL Symetra 15th |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Bellevue LAN
[***]
| SYWAA3X02 SYWAA1X01 Catalyst 2950 SFT 3rd VLAN3 SYWAB1X01 SYWAA4X01 Key 1st SYWAA3X01 VLAN2 SFT 4th VLAN4 SYWAA5X01 VLAN5 SYWAB6X02 SFT 5th SYWAA6X01 Key 6th VLAN66 VLAN6 L L L L A A T T S S I N N I N N U U SFT 6th R R SYWAA7X01 Catalyst 6500 SFT 7th VLAN7 SYWAB16X01 SYWAA8X01 Key 16th VLAN16 SFT 8th VLAN8 SYWAA3R01 SYWAA9X01 SYWAB6R01 SFT 9th VLAN9 SYWAB17X01 SYWAA10X01 VLAN17 Key 17th SFT 10th VLAN10 SYWAA11X01 SFT 11th VLAN11 SYWAA12X01 1000MB VLAN Trunk SFT 12th VLAN12 Primary 1000MB Link SYWAA14X01 L L L L A A T T S S I N N I N N U U R R VLAN14 SFT 14th Catalyst 6500 Secondary 1000MB Link SYWAA15X01 SYWAB6X01 SFT 15th VLAN15 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Remotes
[***]
| Symetra Remotes SYNWA1R03 NWSC 3745 SYMAA1R01 SYILA1R01 Boston, MA DS3 Itasca, IL 2600 2600 DLCI T1 SYPAA1R02 T1 DLCI 100 DLCI SYCAA1R01 Exton, PA 110 180 San Diego, CA DLCI T1 2600 2600 768K DLCI 115 175 SYCTA1R01 DLCI 2600 T1 (2) DLCI Hartford, CT 125, 126 T1 170 2600 DLCI SYTXA1R01, SYINA1R01 130 T1 Plano, TX Indianapolis, IN 2600 DLCI DLCI 160 135, 136 DLCI DLCI 768K T1 (2) 140 155 2600 T1 SYOHA1R01, 2600 768K Cincinnati, OH SYFLA1R01 2600 Miami, FL SYGAA1R01 2600 Atlanta, GA SYPAA1R03 Exton, PA |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Internet/DMZ Environment
[***]
| Symetra Internet/DMZ Environment BigIP Load Balancers PIX Firewalls MSFC BigIP MSFC Load 6509 6506 Balancers MSFC Web Servers Web Servers Cisco IDS 6506 MSFC 6509 3750 3750 Cisco IDS PIX Firewalls 3030 3750 3750 CyberGatekeeper Platforms 3030 Cisco VPN 7206 7206 Concentrators Time Verizon Warner ISA MailMarshall DNS Servers Servers Servers Internet |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Appendix D.4 — Data Network Tools
| Tool Name | Vendor | Function | ||
AppCritical
|
Apparent Networks | Proactive network performance | ||
Cisco Works
|
Cisco | Cisco Systems element manager that provides a historical configuration database and an automated mechanism to roll out Cisco device configuration changes | ||
Critical Watch
|
Critical Watch | Vulnerability assessment scanning | ||
HP OpenView
|
HP | Provides network event correlation and status per device for the entire network; used for early identification of network trouble | ||
Netcool
|
IBM Tivoli | Functions as a top-level enterprise management system to identify faults and issue alerts | ||
NetQoS NetVoyant
|
NetQoS | Provides network performance and capacity monitoring | ||
NetQoS ReportAnalyzer (RA) |
NetQoS | Provides QoS traffic identification and detailed flow forensics | ||
NetQoS SuperAgent (SA)
|
NetQoS | Provides network application service level reporting down to packet details | ||
SevOne
|
SevOne | SNMP/NetFlow data collection and reporting | ||
VitalNet
|
Alcatel Lucent | Provides network analysis tools that facilitate engineering activities; transport and equipment utilization; and trending and forecasting facilitative activities such as the ongoing process of “right-sizing” the network and forecasting network upgrades before performance degradation effects occur | ||
Voyence
|
EMC | Provides automated network compliance, change management, and configuration management | ||
Carrier network
reporting tools
(including AT&T’s
Interactive
Advantage and
Verizon’s TFNM)
|
Various | Provide network performance information such as trunk utilization, busy-hour statistics, call blockage, and trunk recommendations; these tools also are used for circuit provisioning, order tracking, calling card administration, call re-routing, and trouble reporting, and network optimization |
1 |
|
Appendix D.4 — Data Network Tools | |||
| These materials are considered confidential and proprietary | |
SCHEDULE 2E
VOICE COMMUNICATIONS SERVICES SOW
VOICE COMMUNICATIONS SERVICES SOW
[Attached Hereto]
SCHEDULE 2E
Symetra Life Insurance Company (Symetra)
Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
Schedule 2E
Voice Communications Services SOW
for
Symetra Life Insurance Company (Symetra)
August 1, 2009
Confidential Information
Page i
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Symetra Life Insurance Company (Symetra)
Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
TABLE OF CONTENTS
1.0 Voice Communications Overview and Service Objectives |
2 | |||
1.1 Voice Communications Services Overview |
2 | |||
1.2 Service Objectives |
2 | |||
2.0 Service Environment |
3 | |||
2.1 Scope of the Infrastructure to be Supported |
3 | |||
3.0 Voice Communications Services Requirements |
4 | |||
3.1 Service Descriptions and Roles & Responsibilities |
4 | |||
3.2 Exclusions |
8 | |||
4.0 Service Management |
8 | |||
4.1 Objectives |
8 | |||
4.2 Service Level Agreements (SLAs) |
9 | |||
4.3 Reports |
10 | |||
5.0 Referenced Schedule Appendices and Agreement Schedules |
10 | |||
5.1 Referenced Voice Communications SOW Appendices |
10 | |||
5.2 Referenced Agreement Schedules |
10 |
List of Tables
Table 1. General Roles and Responsibilities |
4 | |||
Table 2. Telephony Services Roles and Responsibilities |
5 | |||
Table 3. Voice Network Services Roles and Responsibilities |
5 | |||
Table 4. Unified Messaging Roles and Responsibilities |
6 | |||
Table 5. Directory Services Roles and Responsibilities |
6 | |||
Table 6. Audio and Data Conferencing Services Roles and Responsibilities |
7 | |||
Table 7. Contact Center Services Roles and Responsibilities |
7 | |||
Table 8. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities |
8 | |||
Table 9. Telephony Communications Service Availability SLAs |
9 | |||
Table 10. IMAC SLAs |
9 |
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Symetra Life Insurance Company (Symetra)
Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
1.0 Voice Communications Overview and Service Objectives
1.1 Voice Communications Services Overview
Voice communications Services are the Services and activities, as detailed in this Schedule 2E,
required to provide and support Symetra with a number of voice communication Services. ACS is
responsible for full provision, operation and management of current and emerging voice
communications including, but not limited to, the following Services:
| § | Telephony services (e.g., PBX, IP-PBX, VOIP, desk phone and soft phone) | ||
| § | Local service (dial tone) | ||
| § | Wireless services (e.g., cell phone, Blackberry service connectivity) | ||
| § | Long distance | ||
| § | Unified messaging | ||
| § | Calling cards | ||
| § | Inbound toll-free service | ||
| § | Caller recording and indexing | ||
| § | Audio and web conferencing | ||
| § | Contact center Services, including: |
| – | Interactive voice response (IVR) | ||
| – | Automated call distribution (ACD) | ||
| – | Interpretive voice Services |
As depicted in Figure 1 below, in addition to the Services described in this Schedule 2E, ACS is
responsible for providing the Services described in Schedule 2A — Cross-
Functional Services SOW. Figure 1 depicts the relationship between the Cross-Functional Services
SOW, and all SOWs within the scope of the Agreement.
Cross-Functional SOW
| Data | Distributed | Data | Voice | Help | Output | Content | |||||||||||
| Center | Computing | Network | Communications | Desk | Processing | Management | |||||||||||
| Services | Services | Services | Services SOW | Services | Services | Services | |||||||||||
| SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Towers with Cross Functional View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced voice communications Services and this Schedule 2E:
| § | Meet Symetra business needs for highly available, scalable, reliable, and secure voice communications Services |
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Symetra Life Insurance Company (Symetra)
Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
| § | Receive Services with availability guarantees backed by SLAs/SLRs | ||
| § | Receive voice Services with features and functions that meet user needs and meet Symetra business requirements | ||
| § | Receive Services that can leverage operational scale and best practices to achieve optimum commercial price performance. Minimize Symetra’s involvement in administrative efforts for voice communications by engaging ACS to provide this management function | ||
| § | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2E |
2.0 Service Environment
2.1 Scope of the Infrastructure to be Supported
The following sub-sections specify the appendices and other relevant materials containing details
of the voice communications Services environment to be supported and complied with. Service
environment appendices are to be maintained and reviewed with Symetra by ACS and made available to
Symetra on a quarterly basis.
2.1.1 Hardware and Software
Appendix E.1 — Voice Communications Hardware — A listing of all Equipment used in the delivery of
voice communications Services
Appendix E.2 — Voice Communications Software — A listing of all Software used in the delivery of
voice communications Services
2.1.2 Voice Communication Circuits
Appendix E.3 — Voice Communication Circuits — A listing and description of the voice
communications circuits to be supported as part of voice communications Services
2.1.3 Service Locations
ACS will provide voice communications Services to Symetra’s corporate headquarters, remote offices
and to Symetra home-based Personnel. A description of the Symetra service locations for which ACS
will provide voice communications Services is provided in Attachment B of the Agreement. A listing
of Symetra home-based Personnel are provided in the SDRM.
2.1.4 Personnel
ACS will be responsible for providing skilled and appropriately certified voice
communications-related Personnel as required to perform the Services required hereunder in
accordance with the SLRs/SLAs set forth in this Schedule 2E.
2.1.5 Voice Communications Systems Features and Functions
ACS shall provide voice communications systems features and functionality for all current and
in-scope services of voice communications hardware and Software voice communications inbound and
outbound Baseline projections.
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
3.0 Voice Communications Services Requirements
3.1 Service Descriptions and Roles & Responsibilities
In addition to the services, activities, and roles and responsibilities described in Schedule 2A —
Cross Functional Services SOW.
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2E. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2E.
3.1.1 General Responsibilities
The following table identifies the general roles and responsibilities associated with this Schedule
2E.
Table 1. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide voice communications strategies and requirements |
X | ||||
| 2. | Provide voice communications design and engineering to meet Symetra
strategies and requirements |
X | ||||
| 3. | Approve voice communications design and engineering |
X | ||||
| 4. | Provide, operate and manage current and emerging voice
telecommunications services required to meet Symetra’s business and
operational requirements as they evolve |
X | ||||
| 5. | Provide connectivity through methods such as traditional wired, wireless
and emerging methodologies |
X | ||||
| 6. | Provide proactive and reactive voice systems security and fraud
prevention, detection and reporting |
X | ||||
| 7. | Procure, own, manage, monitor and maintain all voice services related
hardware, software, and peripherals |
X | ||||
| 8. | Provide physical and logical IMACs |
X | ||||
3.1.2 Telephony Services
ACS shall provide telephony Services necessary to provide and support voice and fax Services to
Symetra Personnel. Services include providing planning and assessment, implementation, training and
ongoing monitoring and management of telephony Services.
Telephony Services include providing, managing, administering, monitoring and maintaining
traditional and digital PBX-based systems (e.g., PBX, IP-PBX, feature rich single-line desk
telephones, multi-line desk telephones, consoles, auxiliary equipment, headsets, speakerphones, and
add-on modules) and soft phone solutions (e.g., PBX interface equipment, software and End-User
devices). Telephony Services allow authorized callers to receive
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
incoming calls and to make calls (e.g., intra-campus, inter-campus, outside local, outside long
distance, and international calls (limited stations)). The following table identifies the roles and
responsibilities associated with telephony Services.
Table 2. Telephony Services Roles and Responsibilities
| Telephony Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide telephony requirements (e.g., desk and soft phone requirements,
number of sets, functions and features) |
X | ||||
| 2. | Provide telephony design and engineering to meet Symetra requirements |
X | ||||
| 3. | Approve telephony design and engineering |
X | ||||
| 4. | Provide, manage, monitor and maintain end-to-end internal and external
telephony solutions to meet Symetra requirements (e.g., connectivity,
hardware, software and/or peripherals) |
X | ||||
| 5. | Provide End-User tools to support End-User administrative capabilities as
needed (e.g., personal voicemail changes) |
X | ||||
| 6. | Provide emergency 911 Services to Symetra headquarters voice
terminations |
X | ||||
| 7. | Provide call recording and screen capture, and associated archiving and
retrieval, per Symetra requirements |
X | ||||
| 8. | Manage and maintain private dial plan |
X | ||||
3.1.3 Voice Network Services
ACS shall provide voice network Services, including local service and long distance service, to
Symetra phone users with local, intrastate, interstate, and international calling in support of all
Symetra Personnel (e.g., traditional PBX-based public switched telephone networks and/or IP-PBX
packet-switched networks). Long distance calls are those that terminate at locations outside the
caller’s local calling area to locations in the United States (domestic) and to foreign countries
(international). Long distance services include the planning and assessment, implementation, and
ongoing management necessary to deploy long distance Services enterprise wide. The following table
identifies the roles and responsibilities associated with vice network Services.
Table 3. Voice Network Services Roles and Responsibilities
| Voice Network Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide voice network Services strategies and requirements |
X | ||||
| 2. | Provide voice network Services design and engineering to meet Symetra
strategies and requirements |
X | ||||
| 3. | Approve voice network Services design and engineering |
X | ||||
| 4. | Provide local and long distance network Services |
X | ||||
| 5. | Provide long distance telephone calling cards and management |
X | ||||
| 6. | Provide local and long distance usage monitoring and reporting |
X | ||||
| 7. | Provision local and long distance Services |
X | ||||
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
3.1.4 Unified Messaging
ACS shall provide unified messaging (e.g., integrated voice mail, email, fax) Services to allow the
efficient exchange of messages between two or more people enterprise wide. The following table
identifies the roles and responsibilities associated with unified messaging Services.
Table 4. Unified Messaging Roles and Responsibilities
| Unified Messaging Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide unified messaging Services strategies and requirements |
X | ||||
| 2. | Provide
unified messaging Services design and engineering to meet Symetra strategies and requirements |
X | ||||
| 3. | Approve unified messaging Services design and engineering |
X | ||||
| 4. | Provide, manage, monitor and maintain unified messaging Services (e.g.,
hardware, software, administration and storage) |
X | ||||
| 5. | Provide unified messaging usage monitoring and reporting |
X | ||||
| 6. | Provide unified messaging storage capacity management |
X | ||||
| 7. | Provide unified messaging retention management per Symetra
requirements and external regulations |
X | ||||
| 8. | Conduct mailbox moves, adds and changes |
X | ||||
| 9. | Maintain mailbox configurations by user |
X | ||||
| 10. | Provide new hire training material |
X | ||||
3.1.5 Directory Services
ACS shall provide directory Services (e.g., Outlook) that provide Symetra telephone users with
vital communication information and tools including external directories such as white pages and
yellow pages. Outlook features shall include a repository of directory information for internal as
well as Symetra external contacts. Directory Services also include managing white page and yellow
page listing services to meet Symetra
requirements. The following table identifies the roles and responsibilities associated with
directory Services activities.
Table 5. Directory Services Roles and Responsibilities
| Directory Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide directory Services strategies and requirements |
X | ||||
| 2. | Provide recommendations to meet Symetra strategies and requirements |
X | ||||
| 3. | Approve directory Services recommendations |
X | ||||
| 4. | Provide a secure and searchable online directory service with real time
updates |
X | ||||
| 5. | Provide white pages and yellow page directories annually |
X | ||||
| 6. | Provide white page and yellow page listing requirements |
X | ||||
| 7. | Manage white page and yellow page listing services to meet Symetra
requirements |
X | ||||
| 8. | Approve white page and yellow page listing services |
X | ||||
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
3.1.6 Audio and Data Conferencing Services
ACS shall provide audio and data conferencing Services (e.g., audio, web) that provide Symetra
users with conference capabilities. Services include the planning and assessment, implementation,
training, and ongoing management necessary to implement audio and data conferencing Services. An
array of features will be supported with the delivered Services. The following table identifies the
roles and responsibilities associated audio and data conferencing Services.
Table 6. Audio and Data Conferencing Services Roles and Responsibilities
| Audio and Data Conferencing Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Develop audio and data conferencing Services strategies and
requirements |
X | ||||
| 2. | Design audio and data conferencing Services to meet Symetra strategies
and requirements |
X | ||||
| 3. | Approve audio and data conferencing Services |
X | ||||
| 4. | Provide, manage, monitor and maintain audio and data conferencing
Services (e.g., hardware, software and administration) |
X | ||||
| 5. | Provide support for the setup of conferencing sessions |
X | ||||
| 6. | Provide conferencing usage and monitoring reporting as requested by
Symetra. |
X | ||||
3.1.7 Contact Center Services
ACS shall provide contact center Services (e.g., toll-free call processing and call flow with
integrated ACD, IVR, CMS, and future CTI support and CRM integration). Services include planning
and assessment, implementation, and ongoing management necessary to deploy contact center Services
enterprise wide. The following table identifies roles and responsibilities associated with contact
center Services activities.
Table 7. Contact Center Services Roles and Responsibilities
| Contact Center Services Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Provide contact center Services strategies and requirements |
X | ||||
| 2. | Recommend contact center Services to meet Symetra strategies and
requirements |
X | ||||
| 3. | Approve contact center Services |
X | ||||
| 4. | Provide, manage, monitor and maintain Contact Center Services (e.g.,
hardware, software, administration, storage) |
X | ||||
| 5. | Obtain, install and maintain Edify server(s) |
X | ||||
| 6. | Install and maintain the Edify O/S(s) |
X | ||||
| 7. | Install the Edify application(s) |
X | ||||
| 8. | Install and test the Edify data/scripts |
X | ||||
| 9. | Install Edify patches and new releases |
X | ||||
| 10. | Maintain and manage Edify data/scripts (edits) |
X | ||||
| 11. | Apply O/S and server maintenance (patches, etc.) |
X | ||||
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
3.1.8 Install, Moves, Adds, Changes (IMACs)
IMAC Services (as defined in Attachment P). The following table identifies the IMAC Services roles
and responsibilities that are specific to this SOW.
Table 8. Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities
| Install, Moves, Adds, Changes (IMACs) Roles and Responsibilities | ACS | Symetra | ||||
| 1. | Define procedures for voice communications IMAC services |
X | ||||
| 2. | Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in remote offices |
X | ||||
| 3. | Contact the End-User and schedule an appropriate, agreed to time for
the work to take place in Symetra locations |
X | ||||
| 4. | Approve IMAC schedule |
X | ||||
| 5. | Conduct pre-installation and site survey activities (e.g., network
connectivity, power, data jack preparation) in accordance with the
procedures and specific Service Request |
X | ||||
| 6. | Build, configure and test the voice communications devices in
accordance with the procedures and specific Service Request |
X | ||||
| 7. | Perform hardware and Software IMACs and re-installations in
accordance with the specific Service Request, procedures and other
application policies (e.g., security policies) |
X | ||||
| 8. | Conduct data and application migration that is necessary due to any
hardware or Software IMACs and re-installations |
X | ||||
| 9. | Provide basic End-User or technical staff orientation as needed when
installing a new device |
X | ||||
| 10. | Update applicable cross functional management tools (e.g., asset
management database) with required data and close an IMAC Service Request |
X | ||||
| 11. | Coordinate with help desk and all other necessary Third Parties and
Symetra support organizations to manage all IMAC requests to
resolution and closure |
X | ||||
3.2 Exclusions
The following items are specifically excluded from this Schedule 2E:
a.
Support for legacy voice recording system
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain SLRs/SLAs. SLAs and project-specific SLAs have Fee
Reductions, as detailed in Schedule 5, associated with them where business is impacted through
failure to meet significant mission critical systems or Services, or project milestones or
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Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
objectives warrants a reduction in Fees paid when service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2E.
ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this SOW.
4.2 Service Level Agreements (SLAs)
The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.
Table 9. Telephony Communications Service Availability SLAs
Definition
|
Availability is defined as users being able to make internal and external inbound and outbound calls. If secondary or back-up Services are available and working this would be defined as Services available. Availability of these Services is inclusive of all components that are required to make end-to end calls regardless of whether the failure is in the hardware, Software or network. |
Voice
Communications Availability SLA
| Service Type | Service Measure | Performance Target | SLR | |||||
Overall Voice Services
|
Availability per location | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Table 10. IMAC SLAs
Definition
|
As defined in Attachment P – Definitions |
IMAC SLAs
| Service Type | Service Measure | Performance Target | SLR | |||||
Symetra headquarters IMACs (1-5 requests) |
Elapsed time | [***] |
[***] | |||||
Symetra headquarters IMACs (6+ requests) |
Elapsed time | [***]
|
[***] | |||||
Remote location IMACs
|
Elapsed time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
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Symetra Life Insurance Company (Symetra)
Schedule 2E—Voice Communications Services SOW
Schedule 2E—Voice Communications Services SOW
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLRs/SLAs and other voice communications management
reports specified in this Schedule 2E.
5.0 Referenced Schedule Appendices and Agreement Schedules
5.1 Referenced Voice Communications SOW Appendices
| Schedule | ||
| Appendices | Description | |
Appendix E.1
|
Voice Communications Hardware | |
Appendix E.2
|
Voice Communications Software | |
Appendix E.3
|
Voice Communication Circuits |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 2A
|
Cross Functional Services SOW | |
Schedule 5
|
Fee Reductions |
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Page 10
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Appendix E.1 — Voice Communications Hardware
| Remote Device Name | City | State | Site Alias | Network Type | ||||
[***] |
Cincinnati | OH | Symetra - Cincinnati | Voice | ||||
[***] |
Cincinnati | OH | Symetra - Cincinnati | Voice | ||||
[***] |
Cincinnati | OH | Symetra - Cincinnati | Voice | ||||
[***] |
Cincinnati | OH | Symetra - Cincinnati | Voice | ||||
[***] |
Cincinnati | OH | Symetra - Cincinnati | Voice | ||||
[***] |
Miami | FL | Symetra - Miami | Voice | ||||
[***] |
Miami | FL | Symetra - Miami | Voice | ||||
[***] |
Miami | FL | Symetra - Miami | Voice | ||||
[***] |
Miami | FL | Symetra - Miami | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1 |
|
Appendix E.1 — Voice Communications Hardware | |||
| These materials are considered confidential and proprietary | |
| Remote Device Name | City | State | Site Alias | Network Type | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Key Center | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2 |
|
Appendix E.1 — Voice Communications Hardware | |||
| These materials are considered confidential and proprietary | |
| Remote Device Name | City | State | Site Alias | Network Type | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Itasca | IL | Symetra-Chicago | Voice | ||||
[***] |
Itasca | IL | Symetra-Chicago | Voice | ||||
[***] |
Itasca | IL | Symetra-Chicago | Voice | ||||
[***] |
Itasca | IL | Symetra-Chicago | Voice | ||||
[***] |
Itasca | IL | Symetra-Chicago | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
Plano | TX | Symetra-Plano | Voice | ||||
[***] |
San Diego | CA | Symetra-San Diego | Voice | ||||
[***] |
San Diego | CA | Symetra-San Diego | Voice | ||||
[***] |
San Diego | CA | Symetra-San Diego | Voice | ||||
[***] |
San Diego | CA | Symetra-San Diego | Voice | ||||
[***] |
San Diego | CA | Symetra-San Diego | Voice | ||||
[***] |
Bethel Park | PA | Symetra - Bethel Park | Voice | ||||
[***] |
Bethel Park | PA | Symetra - Bethel Park | Voice | ||||
[***] |
Bethel Park | PA | Symetra - Bethel Park | Voice | ||||
[***] |
Bethel Park | PA | Symetra - Bethel Park | Voice | ||||
[***] |
Bethel Park | PA | Symetra - Bethel Park | Voice | ||||
[***] |
Boston | MA | Symetra-Boston | Voice | ||||
[***] |
Boston | MA | Symetra-Boston | Voice | ||||
[***] |
Boston | MA | Symetra-Boston | Voice |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
3 |
|
Appendix E.1 — Voice Communications Hardware | |||
| These materials are considered confidential and proprietary | |
| Remote Device Name | City | State | Site Alias | Network Type | ||||
[***] |
Boston | MA | Symetra-Boston | Voice | ||||
[***] |
South Windsor | CT | Symetra-Hartford | Voice | ||||
[***] |
South Windsor | CT | Symetra-Hartford | Voice | ||||
[***] |
South Windsor | CT | Symetra-Hartford | Voice | ||||
[***] |
South Windsor | CT | Symetra-Hartford | Voice | ||||
[***] |
South Windsor | CT | Symetra-Hartford | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Norcross | GA | Symetra-Atlanta | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice | ||||
[***] |
Bellevue | WA | Symetra Financial Center | Voice |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4 |
|
Appendix E.1 — Voice Communications Hardware | |||
| These materials are considered confidential and proprietary | |
Appendix E.2 — Voice Communications Software
| Vendor | Model | Version | ||||
Avaya
|
Definity Audix | [***] | ||||
Avaya
|
CM on G3Si | [***] | ||||
Biscom Inc.
|
FAXCOM | [***] | ||||
Avaya
|
CMS | [***] | ||||
Avaya
|
MM ( SFC Voice Mail ) | [***] | ||||
Avaya
|
Telephony CTI | [***] | ||||
Avaya
|
CM on S8700 | [***] | ||||
Veramark
|
ECAS | [***] | ||||
NICE
|
NICE | [***] | ||||
Edify
|
IVR | |||||
Edify
|
IVR | |||||
Avaya
|
IP Office 406 v2 | [***] | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
Avaya
|
IP Office 406 v2 | [***] | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
RedSky
|
RedSky E911 | [***] | ||||
Avaya
|
IP Office 403 | [***] | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
Avaya
|
IP Office 500 | [***] | ||||
Avaya
|
IP Office 406 v2 | [***] | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
Avaya
|
Partner ACS | [***] | ||||
Avaya
|
Partner VS Mail | [***] | ||||
Avaya
|
IP Office 406 v2 | [***] | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
Avaya
|
Partner ACS | [***] | ||||
Avaya
|
Partner VS Mail | [***] | ||||
Avaya
|
IP Office 406 v2 | [***] | ||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1 |
|
Appendix E.2 — Voice Communications Software | |||
| These materials are considered confidential and proprietary | |
| Vendor | Model | Version | ||||
Avaya
|
Voice Mail Pro | [***] | ||||
Avaya
|
IP Softphone | [***] | ||||
Avaya
|
CMS Supervisor | [***] | ||||
Reliatel
|
Reliatel | [***] | ||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2 |
|
Appendix E.2 — Voice Communications Software | |||
| These materials are considered confidential and proprietary | |
Appendix E.3 – Voice Communications Circuits
| Network | Circuit | Channels | ||||||||||||
| Remote Device Name | City | State | Site Alias | Type | Type | or Type | ||||||||
| [***] | Norcross | GA | Symetra – Atlanta | Voice | T-1 | 23 | ||||||||
| [***] | Norcross | GA | Symetra – Atlanta | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Bethel Park | PA | Symetra – Bethel Park | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Boston | MA | Symetra – Boston | Voice | Analog | Loop start | ||||||||
| [***] | Cincinnati | OH | Symetra – Cincinnati | Voice | Analog | Loop start | ||||||||
| [***] | Cincinnati | OH | Symetra – Cincinnati | Voice | Analog | Loop start | ||||||||
| [***] | Cincinnati | OH | Symetra – Cincinnati | Voice | Analog | Loop start | ||||||||
| [***] | Cincinnati | OH | Symetra – Cincinnati | Voice | Analog | Loop start | ||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1
|
| Appendix E.3 – Voice Communications Circuits These materials are considered confidential and proprietary |
|
| Network | Circuit | Channels | ||||||||||||
| Remote Device Name | City | State | Site Alias | Type | Type | or Type | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Exton | PA | Symetra – Exton | Voice | Analog | Loop start | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Indianapolis | Indiana | Symetra – Indianapolis | Voice | Analog | Centrex | ||||||||
| [***] | Itasca | IL | Symetra – Itasca | Voice | Analog | Loop start | ||||||||
| [***] | Itasca | IL | Symetra – Itasca | Voice | Analog | Loop start | ||||||||
| [***] | Itasca | IL | Symetra – Itasca | Voice | Analog | Loop start | ||||||||
| [***] | Itasca | IL | Symetra – Itasca | Voice | Analog | Loop start | ||||||||
| [***] | Itasca | IL | Symetra – Itasca | Voice | Analog | Loop start | ||||||||
| [***] | Miami | FL | Symetra – Miami | Voice | Analog | Loop start | ||||||||
| [***] | Miami | FL | Symetra – Miami | Voice | T-1 | 23 | ||||||||
| [***] | Miami | FL | Symetra – Miami | Voice | Analog | Loop start | ||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2
|
| Appendix E.3 – Voice Communications Circuits These materials are considered confidential and proprietary |
|
| Network | Circuit | Channels | ||||||||||||
| Remote Device Name | City | State | Site Alias | Type | Type | or Type | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | Plano | TX | Symetra – Plano | Voice | Analog | Loop start | ||||||||
| [***] | San Diego | CA | Symetra – San Diego | Voice | Analog | Loop start | ||||||||
| [***] | San Diego | CA | Symetra – San Diego | Voice | T-1 | 23 | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | T-1 | 23 | ||||||||
| [***] | South Windsor | CT | Symetra – South Windsor | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
3
|
| Appendix E.3 – Voice Communications Circuits These materials are considered confidential and proprietary |
|
| Network | Circuit | Channels | ||||||||||||
| Remote Device Name | City | State | Site Alias | Type | Type | or Type | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Financial Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4
|
| Appendix E.3 – Voice Communications Circuits These materials are considered confidential and proprietary |
|
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | Analog | Loop start | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | T-1 | 23 | ||||||||
| [***] | Bellevue | WA | Symetra Key Center | Voice | T-1 | 23 | ||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5
|
| Appendix E.3 – Voice Communications Circuits These materials are considered confidential and proprietary |
|
SCHEDULE 2F
HELP DESK SERVICES SOW
HELP DESK SERVICES SOW
[Attached Hereto]
SCHEDULE 2F
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
Schedule 2F
Help Desk Services SOW
for
Symetra
Life Insurance Company (Symetra)
August 1, 2009
| Confidential Information Page i |
TABLE
OF CONTENTS
1.0 Help Desk Services Overview and Objectives |
3 | |||
1.1 Services Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Environment |
3 | |||
2.1 Scope of the Infrastructure to be Supported |
3 | |||
3.0 Help Desk Support Services Requirements |
5 | |||
3.1 Service Descriptions and Roles & Responsibilities |
5 | |||
3.2 Exclusions |
10 | |||
4.0 Service Management |
11 | |||
4.1 Purpose |
11 | |||
4.2 Service Level Agreements (SLAs) |
11 | |||
4.3 Reports |
12 | |||
5.0 Referenced Schedule Appendices and Agreement Schedules |
12 | |||
5.1 Referenced Help Desk Services Schedule Appendices |
12 | |||
5.2 Referenced Agreement Schedules |
12 |
List of Tables
Table 1.
|
SPOC Roles and Responsibilities | 6 | ||||
Table 2.
|
Help Desk Operations and Administration Roles and Responsibilities | 6 | ||||
Table 3.
|
Ticket Management Roles and Responsibilities | 7 | ||||
Table 4.
|
Remote Desktop Management Roles and Responsibilities | 8 | ||||
Table 5.
|
Self-Help Roles and Responsibilities | 9 | ||||
Table 6.
|
Exception Requests | 9 | ||||
Table 7.
|
Planning and Analysis Roles and Responsibilities | 10 | ||||
Table 8.
|
Reporting Roles and Responsibilities | 10 | ||||
Table 9.
|
Intentionally Deleted | 11 | ||||
Table 10.
|
Response Time SLA | 11 | ||||
Table 11.
|
Incident Resolution SLAs | 12 |
| Confidential Information Page 2 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
1.0 Help Desk Services Overview and Objectives
1.1 Services Overview
Help desk Services are the Services and activities, as detailed in this Schedule 2F , required to
coordinate and respond to problems and Service Requests made by Symetra. The help desk is
responsible for providing a toll-free number for access to help dDesk sSingle-pPoint-of-cContact
(“SPOC”) and for providing end-to-end ownership (e.g., logging, tracking, resolution and reporting)
of tickets and Service Requests. Tickets and Services Requests can be resolved by help desk
Personnel or may need to be referred/escalated to more specialized entities for resolution such as
Symetra Personnel (including ACS Subcontractors), a vendor or other designated Third Parties. As
part of the help desk Services, ACS will coordinate the Root Cause Analysis process.
As depicted in Figure 1 below, in addition to the Services described in this Schedule 2F, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the Cross-Functional Services SOW, and all SOWs within
the scope of the Agreement.
Cross-Functional Services SOW
Data
|
Distributed | Data | Voice | Help | Output | Content | ||||||
Center
|
Computing | Network | Comm. | Desk | Processing | Management | ||||||
Services
|
Services | Services | Services | Services | Services | Services | ||||||
SOW
|
SOW | SOW | SOW | SOW | SOW | SOW |
Figure 1: Service Towers with Cross-Functional View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced help desk Services and this Schedule 2F.
| § | Provide IT customer service and problem resolution 24X7x365 through self-service abilities and skilled help desk Personnel in the areas of industry standard IT products | ||
| § | Provide Symetra efficiency and effectiveness by adopting ACS leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT problems and Service Requests | ||
| § | Provide skilled help desk support for new technologies early in their life cycle while maintaining support for older technologies | ||
| § | Achieve the SLRs/SLAs specified in Section 4 of this Schedule 2F. |
2.0 Service Environment
2.1 Scope of the Infrastructure to be Supported
The types of calls to be handled by ACS help desk include:
| Confidential Information Page 3 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
| § | Infrastructure | ||
| § | Systems Software (e.g., operating systems, utilities) | ||
| § | Packaged office productivity Software | ||
| § | Password resets | ||
| § | Symetra applications (tracking and escalating to Symetra only) |
ACS will provide help desk Services specified in this Schedule for the following Symetra:
| Service Towers: | |||
| § | Schedule 2A — Cross-Functional Services SOW | ||
| § | Schedule 2B — Data Center Services SOW | ||
| § | Schedule 2C — Distributed Computing Services SOW | ||
| § | Schedule 2D — Data Network Services SOW | ||
| § | Schedule 2E — Voice Communications Services | ||
| § | Schedule 2G — Output Processing Services SOW | ||
| § | Schedule 2H — Content Management SOW | ||
The following sub-sections specify the appendices and other relevant materials containing details
of the help desk Services environment to be supported/complied with. Service environment appendices
are to be maintained and reviewed with Symetra by ACS and made available to Symetra on a quarterly
basis.
2.1.1 Hardware and Software
A list of Symetra help desk supported Software and hardware is provided in Appendix F.1 — Help Desk
Supported Software and in Appendix F.2 — Help Desk Supported Hardware.
2.1.2 Help Desk Software, Tools and Knowledge Databases
A list of Software, tools and knowledge databases that ACS will use in the delivery of the help
desk Services will be provided as Appendix F.3- Help Desk Software, Tools and Knowledge Databases
2.1.3 Service Locations
A description of the Symetra service locations for which ACS will provide help desk Services is provided in Attachment B of the Agreement.
2.1.4 Personnel
A description of the Symetra service locations for which ACS will provide help desk Services is provided in Attachment B of the Agreement.
2.1.4 Personnel
| ACS is responsible for staffing skilled and appropriately certified help desk Personnel required to perform the Services required hereunder in accordance with the SLRs set forth in this SOW. |
| Confidential Information Page 4 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
3.0 Help Desk Support Services Requirements
3.1 Service Descriptions and Roles & Responsibilities
In addition to the Services, activities, and roles and responsibilities described in Schedule 2A —
Cross-Functional Services SOW, ACS is responsible for the following help desk support Services,
activities and roles and responsibilities.
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2F. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2F.
3.1.1 General Responsibilities
The following table identifies the general roles and responsibilities associated with help desk
Services. General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Maintain the help desk, including systems necessary to document, track and manage End-User request for Services, inquiries, Incidents and problem notifications | X | ||||
2.
|
Provide a SPOC for and coordinate all requests for Service in the service areas supported under the terms of the Agreement (e.g., IMACs) | X | ||||
3.
|
Provide expert assistance for Levels 1, 2 and 3 inquiries on the features, functions and usage of all commercial-off-the-shelf (“COTS”) systems in use at Symetra | X | ||||
4.
|
Provide Level 1 assistance to inquiries on the features, functions and usage of Symetra custom applications/software based on information obtained from Symetra knowledge transfer | X | ||||
5.
|
Confirm the requirements and scope of End-User ticket requests (e.g., IMAC requests) and acquire Symetra approval in accordance with Symetra policies and procedures | X | ||||
6.
|
Identify, escalate, manage and validate Incident resolution and close problems | X | ||||
7.
|
Perform analysis of Symetra technology, including acquiring the Symetra management team feedback, to identify the appropriate sets of skills, training, and experience needed by help desk Personnel | X | ||||
8.
|
Provide Symetra with a detailed explanation of outages that identify the regional impact, source of outage, and preventative measures being taken to prevent future similar outages | X | ||||
| Confidential Information Page 5 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
3.1.2 Help Desk End-User Services
3.1.2.1 Single Point of Contact (“SPOC”)
The following table identifies SPOC roles and responsibilities.
Table 1. SPOC Roles and Responsibilities
| SPOC Roles and Responsibilities | ACS | Symetra | ||||||
1.
|
Provide SPOC call-in access via a toll-free number for all help desk Services described in this Schedule 2Facross all Symetra IT Service Towers and Symetra locations | X | ||||||
2.
|
Provide for multiple alternative communications channels, including voice messages, email and intranet. In the case of voice communications, any IVR system must allow for immediate exit from the system and live communication with a help desk agent | X | ||||||
3.
|
Record and redirect non-IT Service Tower Incidents and Service Requests | X | ||||||
3.1.2.2 Help Desk Operations and Administration
The following table identifies help desk operations and administration roles and responsibilities.
Table 2. Help Desk Operations and Administration Roles and Responsibilities
| Help Desk Operations Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop, document and maintain operational procedures which meet Symetra requirements and adhere to defined help desk policies | X | ||||
2.
|
Review and approve operational procedures | X | ||||
3.
|
Receive, track, answer and resolve Symetra End-User and technical Personnel calls | X | ||||
4.
|
Coordinate IMACs, including all Services Towers | X | ||||
5.
|
Provide “how-to” and Level 2 assistance for Symetra-defined COTS applications included in its distributed computing environment | X | ||||
6.
|
Coordinate employee user account administration, activation, changes and terminations, including: password/account setup and reset, remote access connectivity, e-mail accounts, End-User IDs, password resets, remote paging devices, voicemail administration, telephone lines, secure ID cards, and catalog quotations. | X | ||||
7.
|
Coordinate end-to-end Incident identification, escalation, resolution and closure process | X | ||||
8.
|
Provide additional resources as needed during planned and unplanned critical events | X | ||||
9.
|
Select, implement and operate Software and hardware (e.g., IVR) needed to collect, track and manage Service Requests received by the help desk | X | ||||
10.
|
Proactively work with Symetra operational and technical Personnel to identify solutions that minimize the need to call the help desk (e.g., additional End-User training, Self-Help support Services opportunities, Root Cause Analysis) | X | ||||
| Confidential Information Page 6 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
| Help Desk Operations Roles and Responsibilities | ACS | Symetra | ||||
11.
|
Review and approve solutions that minimize the need to call the help desk | X | ||||
12.
|
Support Symetra policies and best practices | X | ||||
| Help Desk Administration Roles and Responsibilities | ACS | Symetra | ||||
13.
|
Develop and document help desk administration procedures which meet Symetra requirements and adhere to defined help desk policies | X | ||||
14.
|
Review help desk administration procedures | X | ||||
15.
|
Track, manage, and report help desk utilization | X | ||||
16.
|
Provide escalation contact list(s) for Symetra contacts | X | ||||
17.
|
Maintain and provide escalation contact list(s) for all Service Towers (including Third Parties such as vendors and service providers) | X | ||||
18.
|
Issue broadcasts or other notices to provide status updates as required for planned and unplanned events | X | ||||
19.
|
Provide End-User or manager online portal access to Service Requests and Incident reports | X | ||||
20.
|
Develop and execute procedures for conducting End-User satisfaction surveys according to SLAs | X | ||||
21.
|
Review and approve procedures for conducting End-User satisfaction surveys | X | ||||
22.
|
Maintain a continuous improvement program that improves help desk Services using metrics to improve Service delivery | X | ||||
23.
|
Identify, document and review with Symetra solutions that minimize the need to call the help desk (e.g., additional End-User training, Self Help opportunities, Root Cause Analysis) | X | ||||
24.
|
Approve solutions that minimize the need to call the help desk | X | ||||
25.
|
Coordinate and make available environment documentation (e.ge., network configuration and inventory of Software to be supported) | X | ||||
3.1.2.3 Ticket Management
Ticket management Services are the activities associated with end-to-end Incident management and
End-User Service Request processes common to all supported Services (e.g., Incidents, Service
Requests, problems and changes). Ticket management includes escalation to Level 2 and 3 specialists
through a well-defined process, including ACS’ primary resources, Third Parties, such as hardware
and Software suppliers, other Third-Party service providers as well as Symetra’s internal
technical support resources. The following table identifies the ticket management roles and
responsibilities.
Table 3. Ticket Management Roles and Responsibilities
| Ticket Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify and describe priorities, response and resolution targets for Tickets of differing impacts | X | ||||
| Confidential Information Page 7 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
| Ticket Management Roles and Responsibilities | ACS | Symetra | ||||
2.
|
Provide a system to document, manage and track all Incidents, problem reports and inquiries regardless of the means by which the request is submitted (e.g., telephone, email, fax, and direct online input by End-Users) | X | ||||
3.
|
Develop procedures to receive and respond to Symetra tickets for Service according to defined prioritization and resolution targets. Ensure that response to tickets is based on defined SLRs. | X | ||||
4.
|
Review and approve procedures to receive and respond to Symetra tickets. | X | ||||
5.
|
Review and approve procedures for the escalation of tickets | X | ||||
6.
|
Resolve Incidents within prescribed time limits, if possible, otherwise escalate to appropriate Level 2 resource | X | ||||
7.
|
Troubleshoot Incidents using ACS’s knowledge databases and/or Third Party knowledge databases (e.g., application vendor knowledge databases) | X | ||||
8.
|
Identify problem characteristics and Root Cause Analysis upon request | X | ||||
9.
|
Categorize, prioritize and log all tickets (e.g. inquiries/problems/service requests) in the ticket system | X | ||||
10.
|
Monitor tickets and escalate per policies and procedures until resolution and End-User satisfaction | X | ||||
11.
|
Verify acceptance of Services by contacting the End-User to confirm results and level of satisfaction | X | ||||
12.
|
Ensure that inventory and configuration management records are updated to reflect completed Service Requests (e.g., IMACs)) and incidents upon resolution of ticket | X | ||||
13.
|
Document solutions to resolve Incidents in knowledge database | X | ||||
3.1.2.4 Remote Desktop Management
ACS shall have and use the ability to manage desktop devices and Software remotely whenever
possible to resolve tickets. Remote desktop management Services are those Services required to
manage and control desktop devices and Software over the network. This includes maintaining and
troubleshooting the desktop operating system and supported desktop applications electronically to
minimize the need to dispatch technical Personnel. The following table identifies the remote
desktop management roles and responsibilities.
Table 4. Remote Desktop Management Roles and Responsibilities
| Remote Desktop Management Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Recommend and develop policies for the use of remote control tools for maintenance and troubleshooting | X | ||||
2.
|
Review and approve policies for the use of remote control tools for maintenance and troubleshooting | X | ||||
3.
|
Diagnose issues and requests using remote control capability and when possible implement corrective actions to resolve problems. If resolution is not possible escalate per the escalation procedures | X | ||||
| Confidential Information Page 8 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
| Remote Desktop Management Roles and Responsibilities | ACS | Symetra | ||||||
4.
|
Utilize automated and remote control tools to manage and to maintain configuration and inventory information | X | ||||||
3.1.2.5 Self-Help
ACS shall provide End-User Self Help capabilities. Self-Help includes password resets, problem
diagnosis and resolution, IVR, out-of-prime time voice messaging with guaranteed callback response,
and intranet-based automated Self-Help. The following table identifies the Self-Help roles and
responsibilities.
Table 5. Self-Help Roles and Responsibilities
| Self-Help Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify requirements for Self-Help capabilities | X | ||||
2.
|
Implement Self-Help capabilities that enable End-Users to perform self service such as password resets and other administrative functions | X | ||||
3.
|
Monitor and review the effectiveness of Self-Help capabilities and usage | X | ||||
4.
|
Provide data required for Symetra to monitor and measure effectiveness of Self-Help capabilities and usage | X | ||||
5.
|
Develop recommendations for and implement improvements to Self- Help capabilities (see Schedule 2A for general improvement recommendation process) | X | ||||
6.
|
Review and approve improvements to Self-Help | X | ||||
7.
|
Implement Symetra-approved Self-Help improvements | X | ||||
3.1.2.6 Exception Requests
The exception request process is used by End-Users to fulfill requests for products or Services
that are outside of standard Symetra policies, such as more memory for their PC or international
calling access on their phone line.
ACS will develop, implement, and maintain an exception process and perform the activities required
to collect the request, analyze, recommend, and process the request to fulfillment or denial and
advise the originator of the status. Upon approval, ACS will take the necessary action to implement
the request. The following table identifies the exception requests roles and responsibilities.
Table 6. Exception Requests
| Exception Requests Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Develop and document exception request procedures | X | ||||
2.
|
Review and approve ACS exception process | X | ||||
3.
|
Document exception requests in ticket system | X | ||||
4.
|
Provide request status to requestor when approved | X | ||||
| Confidential Information Page 9 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
3.1.3 Other Responsibilities
3.1.3.1 Planning and Analysis
The following table identifies additional planning and analysis roles and responsibilities
associated with this Schedule 2F.
Table 7. Planning and Analysis Roles and Responsibilities
| Planning and Analysis Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Identify and recommend ongoing help desk Services that best meet Symetra’s business needs. | X | ||||
2.
|
Approve help desk Services. | X | ||||
3.
|
Perform operational planning for help desk capacity and performance purposes | X | ||||
4.
|
Determine transitional plan and issues regarding facilities, layout and integration for any newly recommended and approved help desk Services. | X | ||||
5.
|
Perform analysis of Symetra environment, including acquiring Symetra management team feedback to identify the appropriate sets of skills, training, and experience needed by help desk Personnel | X | ||||
6.
|
Recommend Incident management, reporting standards and policies | X | ||||
3.1.3.2 Procurement
Subject to Symetra’s procurement policies, approval process and preferred supplier list, ACS shall
respond to procurement requests in accordance with the agreed to Service Request process.
3.1.3.3 Reporting Services
The following table identifies additional reporting roles and responsibilities that are specific to
this Schedule 2F.
Table 8. Reporting Roles and Responsibilities
| Reporting Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Report on help desk statistics and trends as requested (e.g., service request volumes and trends by types of End-Users) | X | ||||
2.
|
Report on trends in Service Requests indicating a need for training | X | ||||
3.
|
Audit results and operations periodically | X | ||||
4.
|
Provide online portal access to Symetra help desk reports | X | ||||
3.2 Exclusions
The following items are specifically excluded from this Schedule 2F:
| a. | Tracking and resolution of requests outside of the Services referenced in Figure 1 above | ||
| b. | Distribution partners and policy holders |
| Confidential Information Page 10 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
4.0 Service Management
4.1 Purpose
A key objective of this Agreement is to attain SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or Services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in Section 4.3 of this Schedule 2F.
ACS shall provide written reports to Symetra regarding ACS’s compliance with the SLRs/SLAs
specified in this Schedule 2F.
4.2 Service Level Agreements (SLAs)
The SLRs for each of the following SLAs represent minimum service levels required across all
Service Towers. ACS must consistently meet or exceed such SLRs.
Table 9. Intentionally Deleted
This table intentionally left blank.
Table 10. Response Time SLA
Definition
|
Response time is the number of seconds or cycles it takes any representative of Symetra to connect with ACS’s contact center representative. ACS will provide toll free telephone lines in adequate quantity to handle call volume, ACD system to record call date, time and duration information, and electronic interface to all systems for monitoring and reporting. | |
| SLR/SLA Response Time coverage is Monday — Friday 0400-1900 |
| Help Desk | ||||||||
| Incident | ||||||||
| Resolution | Service Measure | Performance Target | SLR | |||||
Speed-to-answer
|
Phone response time | [***] | [***] | |||||
Call abandonment rate
|
Phone response time | [***] | [***] | |||||
Email response rate
|
Online response time | [***] | [***] | |||||
Voicemail response rate |
Voicemail response time (from manual input into the ticketing system) |
[***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement Tool/Source Data | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Confidential Information Page 11 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
Table 11. Incident Resolution SLAs
Definition
|
The time elapsed from the initiation of the Incident until Service is restored. SLR/SLA is based on 24x7x365 coverage |
Incident Resolution SLAs
| Help Desk Incident | ||||||||
| Resolution | Service Measure | Performance Target | SLR | |||||
First Contact
Resolution of
resolvable Incident
|
First Contact Resolution of resolvable Incident |
[***] | [***] | |||||
Incident closure notice (via e-mail and/or phone) |
Elapsed time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement Tool/Source Data |
As provided in the Spec Sheet | |||||||
4.3 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’s compliance with the SLRs/SLAs and other help desk activity reports
specified in this Schedule 2F.
5.0 Referenced Schedule Appendices and Agreement Schedules
5.1 Referenced Help Desk Services Schedule 2F Appendices
| Schedule Appendix | Description | |
F.1
|
Help Desk Supported Software | |
F.2
|
Help Desk Supported Hardware | |
F.3
|
Help Desk Software, Tools and Knowledge Databases |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 2B
|
Data Center Services SOW | |
Schedule 2C
|
Distributed Computing Services SOW | |
Schedule 2D
|
Data Network Services SOW | |
Schedule 2E
|
Voice Communications Services SOW |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Confidential Information Page 12 |
Symetra Life Insurance Company (Symetra)
Schedule 2F—Help Desk Services SOW
Schedule 2F—Help Desk Services SOW
| Agreement Schedule | Description | |
Schedule 2G
|
Output Processing Services SOW | |
Schedule 2H
|
Content Management SOW | |
Schedule 5
|
Fee Reductions |
Confidential Information
Page 13
| Symetra Distributed | Help Desk | Core Image | Bus. | Limited | ||||||||||||||
| Applications | Supported | Applications | Standard | Not Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||
Office Suite Applications |
||||||||||||||||||
Office XP
|
x | x | x | Option during image deployment; candidate for retirement pending Symetra approval | ||||||||||||||
Office 2003 (Access, Excel,
Outlook,
PowerPoint, Word)
|
x | x | x | Not deployed as a part of the image; candidate for retirement pending Symetra approval | ||||||||||||||
Office 2007
|
x | x | Option during image deployment | |||||||||||||||
Office Communicator
|
x | x | x | |||||||||||||||
Office Live Meeting
|
x | x | x | |||||||||||||||
Spreadsheet Applications |
||||||||||||||||||
Word Processing |
||||||||||||||||||
| x | ||||||||||||||||||
Presentation Applications |
||||||||||||||||||
Harvard Instant Charts |
||||||||||||||||||
Desktop Publication Apps. |
||||||||||||||||||
Adobe Acrobat
|
x | x | ||||||||||||||||
Adobe Reader
|
x | x | x | |||||||||||||||
Frontpage
|
x | |||||||||||||||||
Publisher
|
x | x | ||||||||||||||||
Graphic Design applications |
||||||||||||||||||
Grabbit 2.5
|
x | |||||||||||||||||
Local Database Applications |
||||||||||||||||||
MS Access — Customized
|
x | |||||||||||||||||
Database Reporting Apps |
||||||||||||||||||
Crystal Reports
|
x | x | ||||||||||||||||
Reports Facilitator
|
x | |||||||||||||||||
Database Client |
||||||||||||||||||
IBM DB2 Connect
|
x | x | x | |||||||||||||||
Terminal Server applications |
||||||||||||||||||
Citrix XenApp
|
x | x | x | |||||||||||||||
Microsoft RDP Terminal Service Client |
x | |||||||||||||||||
E-mail applications |
||||||||||||||||||
Outlook
|
x | x | x | |||||||||||||||
MailMarshal * — scanning
|
x | |||||||||||||||||
Ironport SaaS — scanning
|
x | |||||||||||||||||
PDA applications |
||||||||||||||||||
BlackBerry Desktop Software
|
x | |||||||||||||||||
Calendar applications |
||||||||||||||||||
Outlook
|
x | x | x | |||||||||||||||
Accounting applications |
||||||||||||||||||
MFACT
|
x | We take requests for code promotion and pass on to APS CAS | ||||||||||||||||
Microcash for Windows
|
x |
| ACS confidential and proprietary. | F.2 — Help Desk Supported SW | Page 1 of 5 |
| Appendix F.1 — Help Desk Supported Software.xls |
| Symetra Distributed | Help Desk | Core Image | Bus. | Limited | ||||||||||||||
| Applications | Supported | Applications | Standard | Not Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||
Finance applications |
||||||||||||||||||
Flexsoft
|
x | |||||||||||||||||
FundStation
|
x | |||||||||||||||||
Quicken
|
x | x | ||||||||||||||||
Programming applications |
||||||||||||||||||
Remedy (Action Request)
|
x | |||||||||||||||||
Seaview
|
x | |||||||||||||||||
VPN applications |
||||||||||||||||||
Cisco VPN Client
|
x | x | x | |||||||||||||||
Internet applications |
||||||||||||||||||
Internet Explorer 6.0 (Office XP Only)
|
x | x | ||||||||||||||||
Internter Explorer 7.0 (Office 2007 Only
|
x | x | ||||||||||||||||
Communication applications |
||||||||||||||||||
CentreVue
|
x | |||||||||||||||||
NICE Universe
|
x | |||||||||||||||||
Phone 2PC Recording
|
x | |||||||||||||||||
Faxing applications |
||||||||||||||||||
Enterprise Fax Manager
|
x | |||||||||||||||||
Fax Util
|
x | |||||||||||||||||
WinFax
|
x | x | ||||||||||||||||
Flowcharting applications |
||||||||||||||||||
Visio
|
x | |||||||||||||||||
Visio Viewer
|
x | x | x | |||||||||||||||
Contact Management Apps |
||||||||||||||||||
Bacon’s MediaSource
|
x | |||||||||||||||||
Project Tracking Apps |
||||||||||||||||||
Project
|
x | |||||||||||||||||
Simply TIME (task manager)
|
x | |||||||||||||||||
Virus applications |
||||||||||||||||||
McAfee Anti-Virus
|
x | x | x | |||||||||||||||
Print Utility applications |
||||||||||||||||||
PrintNow!
|
x | x | Handle installation requests | |||||||||||||||
Scanning Software Apps |
||||||||||||||||||
None |
||||||||||||||||||
Handicap Utility |
||||||||||||||||||
Jaws Software
|
x | |||||||||||||||||
Video Conferencing Apps |
||||||||||||||||||
None |
||||||||||||||||||
Security applications |
||||||||||||||||||
Cyber Gatekeeper Agent
|
x | x | x | Notebook applications only |
| ACS confidential and proprietary. | F.2 — Help Desk Supported SW | Page 2 of 5 |
| Appendix F.1 — Help Desk Supported Software.xls |
| Symetra Distributed | Help Desk | Core Image | Bus. | Limited | ||||||||||||||
| Applications | Supported | Applications | Standard | Not Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||
SafeBoot
|
x | x | ||||||||||||||||
CyberArmor
|
x | x | x | Notebook applications only | ||||||||||||||
FAZAM 2000
|
x | |||||||||||||||||
Reference applications |
||||||||||||||||||
NILS
|
x | |||||||||||||||||
Operating Systems Apps |
||||||||||||||||||
Windows 2000 sp3
|
x | x | x | Candidate for retirement pending Symetra approval | ||||||||||||||
Windows XP SP2
|
x | x | x | |||||||||||||||
Undefined applications |
||||||||||||||||||
Ameritech White and Yellow Pages
|
x | |||||||||||||||||
Catapult Training
|
x | |||||||||||||||||
Chase Insight & Reporter
|
x | x | ||||||||||||||||
Desktop Submit
|
x | |||||||||||||||||
EFTPS for Windows 01.07.01
|
x | |||||||||||||||||
EOSI/CLAS (Library copyright)
|
x | |||||||||||||||||
Extra! 6.71
|
x | x | x | |||||||||||||||
EZ2000
|
x | x | ||||||||||||||||
FlashPlayer
|
x | x | x | |||||||||||||||
Shockwave Player
|
x | x | x | |||||||||||||||
ICW Required
|
x | |||||||||||||||||
Iomega Tools
|
x | |||||||||||||||||
Message Manager
|
x | |||||||||||||||||
MMCD
|
x | |||||||||||||||||
MSDN
|
x | |||||||||||||||||
PBS
|
x | |||||||||||||||||
DirectX
|
x | x | x | x | x | |||||||||||||
Panagon Document Management
|
x | |||||||||||||||||
PCAnywhere
|
x | |||||||||||||||||
PGP Encryption
|
x | |||||||||||||||||
SafeBoot
|
x | x | x | |||||||||||||||
PowerSelect
|
x | |||||||||||||||||
Qview4
|
x | |||||||||||||||||
RoboHelp Office 2000
|
x | |||||||||||||||||
Skill Vantage
|
x | |||||||||||||||||
Snag-It! (screen shot capture)
|
x | x | ||||||||||||||||
Source OffSite 3.5.1
|
x | |||||||||||||||||
Spencer CD
|
x | x | ||||||||||||||||
Trellis
|
x | |||||||||||||||||
Unicenter
|
x | |||||||||||||||||
UVT
|
x |
| ACS confidential and proprietary. | F.2 — Help Desk Supported SW | Page 3 of 5 |
| Appendix F.1 — Help Desk Supported Software.xls |
| Symetra Distributed | Help Desk | Core Image | Bus. | Limited | ||||||||||||||
| Applications | Supported | Applications | Standard | Not Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||
Web IIS
|
x | |||||||||||||||||
WebTrends
|
x | |||||||||||||||||
WELL Concession Calculator
|
x | |||||||||||||||||
Window’s MDAC
|
x | |||||||||||||||||
Window’s Media Player
|
x | x | ||||||||||||||||
Winrapid Teledex
|
x | |||||||||||||||||
WinZip
|
x | x | x | x |
| ACS confidential and proprietary. | F.2 — Help Desk Supported SW | Page 4 of 5 |
| Appendix F.1 — Help Desk Supported Software.xls |
| Symetra Distributed | Help Desk | Core Image | Bus. | Limited | ||||||||||||||
| Applications | Supported | Applications | Standard | Not Supported | Needs Req. | License count | Site License | Quantity amount | Notes | |||||||||
| * | To be replaced by IronPort SaaS per transformation schedule. |
| ACS confidential and proprietary. | F.2 — Help Desk Supported SW | Page 5 of 5 |
| Appendix F.1 — Help Desk Supported Software.xls |
Appendix F.2 Help Desk Supported Hardware
Desktop Computers
Dell Optiplex GX520
Dell Optiplex 740
Dell Optiplex 745
Compaq Deskpro
Compaq Deskpro 4000 266MHz
Compaq Deskpro EN 1GHz CMT
Compaq Deskpro EN 350MHz Tower
Compaq Deskpro EN 450MHz Tower
Compaq Deskpro EN 733MHz CMT
Compaq Deskpro EN 866MHz CMT
Compaq Deskpro EP 500MHz CMT
Compaq Deskpro EP 550MHz CMT
Compaq Evo D500 1.7GHz CMT
Compaq Evo D500 1.8GHz CMT
Compaq Evo D510 2.4GHz CMT
Hewlett Packard DC5000 2.8GHz CMT
Hewlett Packard DC5000 2.8GHz SFF
Hewlett Packard DC5000MT 2.8GHz SFF
Hewlett Packard Evo D530 2.8ghz SFF
HP Compaq DC7600 Convertible Minitower
Desktop Computers
Dell Optiplex GX520
Dell Optiplex 740
Dell Optiplex 745
Compaq Deskpro
Compaq Deskpro 4000 266MHz
Compaq Deskpro EN 1GHz CMT
Compaq Deskpro EN 350MHz Tower
Compaq Deskpro EN 450MHz Tower
Compaq Deskpro EN 733MHz CMT
Compaq Deskpro EN 866MHz CMT
Compaq Deskpro EP 500MHz CMT
Compaq Deskpro EP 550MHz CMT
Compaq Evo D500 1.7GHz CMT
Compaq Evo D500 1.8GHz CMT
Compaq Evo D510 2.4GHz CMT
Hewlett Packard DC5000 2.8GHz CMT
Hewlett Packard DC5000 2.8GHz SFF
Hewlett Packard DC5000MT 2.8GHz SFF
Hewlett Packard Evo D530 2.8ghz SFF
HP Compaq DC7600 Convertible Minitower
Laptop Computers
Dell E6400
Dell D410
Dell D610
Dell D620
Dell D630
Dell Latitude M6300 ** Model Exception — Single User Only
Alva pro braille terminal
Dell E6400
Dell D410
Dell D610
Dell D620
Dell D630
Dell Latitude M6300 ** Model Exception — Single User Only
Alva pro braille terminal
Apple Computers
Apple PowerMac G5
Apple PowerMac G5
Desktop Printers
Dymo (Co-star) Printer
Canon BJC-1000 Printer
Canon BJC-250 Printer
Canon FilePrint 400
Canon i560 Desktop Photo Printer
Hewlett Packard LaserJet 3020 All-in-One
Hewlett Packard Business Ink Jet 1100
Hewlett Packard Business Ink Jet 1200
Hewlett Packard CP1700 Printer
Hewlett Packard DesignJet 750C Plus
Hewlett Packard DeskJet 1000C
Hewlett Packard DeskJet 1120C
Hewlett Packard DeskJet 5440
Hewlett Packard DeskJet 5550
Hewlett Packard DeskJet 5650
Hewlett Packard DeskJet 6122
Dymo (Co-star) Printer
Canon BJC-1000 Printer
Canon BJC-250 Printer
Canon FilePrint 400
Canon i560 Desktop Photo Printer
Hewlett Packard LaserJet 3020 All-in-One
Hewlett Packard Business Ink Jet 1100
Hewlett Packard Business Ink Jet 1200
Hewlett Packard CP1700 Printer
Hewlett Packard DesignJet 750C Plus
Hewlett Packard DeskJet 1000C
Hewlett Packard DeskJet 1120C
Hewlett Packard DeskJet 5440
Hewlett Packard DeskJet 5550
Hewlett Packard DeskJet 5650
Hewlett Packard DeskJet 6122
| ACS confidential and proprietary | F.2 — Help Desk Supported HW | Page 1 of 5 |
Hewlett Packard DeskJet 6540
Hewlett Packard DeskJet 670C
Hewlett Packard DeskJet 6840
Hewlett Packard DeskJet 6940
Hewlett Packard DeskJet 695C
Hewlett Packard DeskJet 710C
Hewlett Packard DeskJet 720C
Hewlett Packard DeskJet 810C
Hewlett Packard DeskJet 840C
Hewlett Packard DeskJet 880C
Hewlett Packard DeskJet 882C
Hewlett Packard DeskJet 890C
Hewlett Packard DeskJet 895CXI
Hewlett Packard DeskJet 940C
Hewlett Packard DeskJet 950C
Hewlett Packard DeskJet 960C
Hewlett Packard LaserJet 1012
Hewlett Packard LaserJet 1020
Hewlett Packard LaserJet 1022
Hewlett Packard LaserJet 1100
Hewlett Packard LaserJet 1150
Hewlett Packard LaserJet 1160
Hewlett Packard LaserJet 1200
Hewlett Packard LaserJet 1300
Hewlett Packard LaserJet 1320
Hewlett Packard LaserJet 1320N
Hewlett Packard LaserJet 1600 Color
Hewlett Packard LaserJet 2100
Hewlett Packard LaserJet 2200D
Hewlett Packard LaserJet 2200DN
Hewlett Packard LaserJet 2420DN
Hewlett Packard LaserJet 2500L
Hewlett Packard LaserJet 2550L
Hewlett Packard LaserJet 2550N
Hewlett Packard LaserJet 2600N
Hewlett Packard LaserJet 2840
Hewlett Packard LaserJet 3200
Hewlett Packard LaserJet 3330MFP
Hewlett Packard LaserJet 3505
Hewlett Packard LaserJet 3550
Hewlett Packard LaserJet 3600N
Hewlett Packard LaserJet 4
Hewlett Packard LaserJet 4 Plus
Hewlett Packard LaserJet 4000
Hewlett Packard LaserJet 4000T
Hewlett Packard LaserJet 4050
Hewlett Packard LaserJet 4050T
Hewlett Packard LaserJet 4050TN
Hewlett Packard LaserJet 4100
Hewlett Packard LaserJet 4101MFP
Hewlett Packard LaserJet 4200DTN
Hewlett Packard LaserJet 4200N
Hewlett Packard DeskJet 670C
Hewlett Packard DeskJet 6840
Hewlett Packard DeskJet 6940
Hewlett Packard DeskJet 695C
Hewlett Packard DeskJet 710C
Hewlett Packard DeskJet 720C
Hewlett Packard DeskJet 810C
Hewlett Packard DeskJet 840C
Hewlett Packard DeskJet 880C
Hewlett Packard DeskJet 882C
Hewlett Packard DeskJet 890C
Hewlett Packard DeskJet 895CXI
Hewlett Packard DeskJet 940C
Hewlett Packard DeskJet 950C
Hewlett Packard DeskJet 960C
Hewlett Packard LaserJet 1012
Hewlett Packard LaserJet 1020
Hewlett Packard LaserJet 1022
Hewlett Packard LaserJet 1100
Hewlett Packard LaserJet 1150
Hewlett Packard LaserJet 1160
Hewlett Packard LaserJet 1200
Hewlett Packard LaserJet 1300
Hewlett Packard LaserJet 1320
Hewlett Packard LaserJet 1320N
Hewlett Packard LaserJet 1600 Color
Hewlett Packard LaserJet 2100
Hewlett Packard LaserJet 2200D
Hewlett Packard LaserJet 2200DN
Hewlett Packard LaserJet 2420DN
Hewlett Packard LaserJet 2500L
Hewlett Packard LaserJet 2550L
Hewlett Packard LaserJet 2550N
Hewlett Packard LaserJet 2600N
Hewlett Packard LaserJet 2840
Hewlett Packard LaserJet 3200
Hewlett Packard LaserJet 3330MFP
Hewlett Packard LaserJet 3505
Hewlett Packard LaserJet 3550
Hewlett Packard LaserJet 3600N
Hewlett Packard LaserJet 4
Hewlett Packard LaserJet 4 Plus
Hewlett Packard LaserJet 4000
Hewlett Packard LaserJet 4000T
Hewlett Packard LaserJet 4050
Hewlett Packard LaserJet 4050T
Hewlett Packard LaserJet 4050TN
Hewlett Packard LaserJet 4100
Hewlett Packard LaserJet 4101MFP
Hewlett Packard LaserJet 4200DTN
Hewlett Packard LaserJet 4200N
| ACS confidential and proprietary | F.2 — Help Desk Supported HW | Page 2 of 5 |
Hewlett Packard LaserJet 4240N
Hewlett Packard LaserJet 4250DTN
Hewlett Packard LaserJet 4250N
Hewlett Packard LaserJet 4250TN
Hewlett Packard LaserJet 4350DTN
Hewlett Packard LaserJet 4500
Hewlett Packard LaserJet 4600
Hewlett Packard LaserJet 4700DN
Hewlett Packard LaserJet 4L
Hewlett Packard LaserJet 4P
Hewlett Packard LaserJet 5
Hewlett Packard LaserJet 5L
Hewlett Packard LaserJet 5P
Hewlett Packard LaserJet 5SI
Hewlett Packard LaserJet 6310
Hewlett Packard LaserJet 6L
Hewlett Packard LaserJet 6P
Hewlett Packard LaserJet 8000
Hewlett Packard LaserJet 8000N
Hewlett Packard LaserJet 8150DN
Hewlett Packard LaserJet 9050DN
Hewlett Packard LaserJet IIID
Hewlett Packard LaserJet IIIP
Hewlett Packard LaserJet P1505
Hewlett Packard LaserJet P2015
Hewlett Packard LaserJet P2015DN
Hewlett Packard LaserJet P3005N
Hewlett Packard OfficeJet 4105
Hewlett Packard OfficeJet 5110
Hewlett Packard OfficeJet 5610
Hewlett Packard OfficeJet 6210
Hewlett Packard OfficeJet 6310
Hewlett Packard OfficeJet 7210
Hewlett Packard OfficeJet 9110
Hewlett Packard OfficeJet J5780
Hewlett Packard OfficeJet K80XI
Hewlett Packard OfficeJet L7580
Hewlett Packard OfficeJet PRO K550
HP Laserjet 3015 Printer
HP Laserjet 3030 Printer
HP Laserjet 3380 Printer
HP LaserJet 4350n
HP LaserJet 6p xi
HP LaserJet P4015n Printer
Hewlett Packard LaserJet 4250DTN
Hewlett Packard LaserJet 4250N
Hewlett Packard LaserJet 4250TN
Hewlett Packard LaserJet 4350DTN
Hewlett Packard LaserJet 4500
Hewlett Packard LaserJet 4600
Hewlett Packard LaserJet 4700DN
Hewlett Packard LaserJet 4L
Hewlett Packard LaserJet 4P
Hewlett Packard LaserJet 5
Hewlett Packard LaserJet 5L
Hewlett Packard LaserJet 5P
Hewlett Packard LaserJet 5SI
Hewlett Packard LaserJet 6310
Hewlett Packard LaserJet 6L
Hewlett Packard LaserJet 6P
Hewlett Packard LaserJet 8000
Hewlett Packard LaserJet 8000N
Hewlett Packard LaserJet 8150DN
Hewlett Packard LaserJet 9050DN
Hewlett Packard LaserJet IIID
Hewlett Packard LaserJet IIIP
Hewlett Packard LaserJet P1505
Hewlett Packard LaserJet P2015
Hewlett Packard LaserJet P2015DN
Hewlett Packard LaserJet P3005N
Hewlett Packard OfficeJet 4105
Hewlett Packard OfficeJet 5110
Hewlett Packard OfficeJet 5610
Hewlett Packard OfficeJet 6210
Hewlett Packard OfficeJet 6310
Hewlett Packard OfficeJet 7210
Hewlett Packard OfficeJet 9110
Hewlett Packard OfficeJet J5780
Hewlett Packard OfficeJet K80XI
Hewlett Packard OfficeJet L7580
Hewlett Packard OfficeJet PRO K550
HP Laserjet 3015 Printer
HP Laserjet 3030 Printer
HP Laserjet 3380 Printer
HP LaserJet 4350n
HP LaserJet 6p xi
HP LaserJet P4015n Printer
Mobile Devices
RIM BlackBerry 7100
RIM BlackBerry 7130
RIM BlackBerry 7250
RIM BlackBerry 7280
RIM BlackBerry 7290
RIM BlackBerry 7100
RIM BlackBerry 7130
RIM BlackBerry 7250
RIM BlackBerry 7280
RIM BlackBerry 7290
| ACS confidential and proprietary | F.2 — Help Desk Supported HW | Page 3 of 5 |
RIM BlackBerry 8100
RIM BlackBerry 8300
RIM BlackBerry 8310
RIM BlackBerry 8700
RIM BlackBerry 9000
RIM BlackBerry 8300
RIM BlackBerry 8310
RIM BlackBerry 8700
RIM BlackBerry 9000
Peripherals
Keyboard
Mouse
Keyboard
Mouse
Monitors
Compaq MV920 19” CRT
Compaq P110 21” CRT
Compaq P1210 22” CRT
Compaq P70 17” CRT
Compaq QVision 210 21” CRT
Compaq S910 19” CRT
Compaq S920 19” CRT
Compaq V1000 21” CRT
Compaq V1100 21” CRT
Compaq V70 17” CRT
Compaq V700 17” CRT
Compaq V75 17” CRT
Compaq V90 19” CRT
Compaq V900 19” CRT
Cornerstone P1600 21” CRT
Compaq MV920 19” CRT
Compaq P110 21” CRT
Compaq P1210 22” CRT
Compaq P70 17” CRT
Compaq QVision 210 21” CRT
Compaq S910 19” CRT
Compaq S920 19” CRT
Compaq V1000 21” CRT
Compaq V1100 21” CRT
Compaq V70 17” CRT
Compaq V700 17” CRT
Compaq V75 17” CRT
Compaq V90 19” CRT
Compaq V900 19” CRT
Cornerstone P1600 21” CRT
Dell D1728D-LS VS17X 17” CRT
Dell UltraScan D1025HT 17” CRT
Dell UltraScan D1025HTX 17” CRT
Dell UltraSharp 1907FP 19” LCD
Dell UltraSharp 1908FP 19” LCD
Dell UltraSharp 1909W 19” LCD
Dell UltraSharp 2407FPW 24” LCD
Dell UltraSharp E207WFP 20” LCD
Dell UltraSharp E2209W 22” LCD
Dell UltraSharp E228WFP 22” LCD
Dell UltraSharp E228WFPC 22” LCD
Dell Widescreen 24” LCD Monitor
E228WFP 22-inch Widescreen Flat Panel Monitor
Gateway Vivitron 17” CRT
IBM G74 17” CRT
LG Flatron 1919SQ 19” monitorLG Flatron 1919SQ 19” monitor
Mag Innovision LT782s LCD Monitor
Nanao FlexScan F2-17EX
NEC AccuSync 120 21” CRT
NEC AccuSync 900 19” CRT
NEC AccuSync ASLCD92V-BK-VGA 19”
NEC MultiSync 1720M 17” LCD
NEC MultiSync 5FGE 17” CRT
Dell UltraScan D1025HT 17” CRT
Dell UltraScan D1025HTX 17” CRT
Dell UltraSharp 1907FP 19” LCD
Dell UltraSharp 1908FP 19” LCD
Dell UltraSharp 1909W 19” LCD
Dell UltraSharp 2407FPW 24” LCD
Dell UltraSharp E207WFP 20” LCD
Dell UltraSharp E2209W 22” LCD
Dell UltraSharp E228WFP 22” LCD
Dell UltraSharp E228WFPC 22” LCD
Dell Widescreen 24” LCD Monitor
E228WFP 22-inch Widescreen Flat Panel Monitor
Gateway Vivitron 17” CRT
IBM G74 17” CRT
LG Flatron 1919SQ 19” monitorLG Flatron 1919SQ 19” monitor
Mag Innovision LT782s LCD Monitor
Nanao FlexScan F2-17EX
NEC AccuSync 120 21” CRT
NEC AccuSync 900 19” CRT
NEC AccuSync ASLCD92V-BK-VGA 19”
NEC MultiSync 1720M 17” LCD
NEC MultiSync 5FGE 17” CRT
| ACS confidential and proprietary | F.2 — Help Desk Supported HW | Page 4 of 5 |
NEC MultiSync E900+ 19” CRT
NEC MultiSync E950 19” CRT
NEC MultiSync FE1250 22” CRT
NEC MultiSync FE2111SB 22” CRT
NEC MultiSync FE770-BK 17” CRT (Black)
NEC MultiSync FE950 19” CRT
NEC MultiSync FE950+ 19” CRT
NEC MultiSync FE991SB 19” CRT
NEC MultiSync FE992 19” CRT
NEC MultiSync FP950 19” CRT
NEC MultiSync XE17 17” CRT
Philips 190B5CB 19” LCD Monitor
Samsung SyncMaster 21GLS 21” CRT
Sony Flat Panel LCD Monitor
Sony Multiscan 20seII 20” CRT
Sony Multiscan 520gs 21” CRT
Sony StylePro SDM-S74 17” LCD
Sony StylePro SDM-S75A 17” LCD
Sony StylePro SDM-S95A 19” LCD
Sun Monitor
ViewSonic E771 17” CRT
ViewSonic E773 17” CRT
ViewSonic P810 21” CRT
ViewSonic VE150 15” LCD
ViewSonic VP920B 19” LCD
ViewSonic VX2000 20” LCD
ViewSonic VX910
NEC MultiSync E950 19” CRT
NEC MultiSync FE1250 22” CRT
NEC MultiSync FE2111SB 22” CRT
NEC MultiSync FE770-BK 17” CRT (Black)
NEC MultiSync FE950 19” CRT
NEC MultiSync FE950+ 19” CRT
NEC MultiSync FE991SB 19” CRT
NEC MultiSync FE992 19” CRT
NEC MultiSync FP950 19” CRT
NEC MultiSync XE17 17” CRT
Philips 190B5CB 19” LCD Monitor
Samsung SyncMaster 21GLS 21” CRT
Sony Flat Panel LCD Monitor
Sony Multiscan 20seII 20” CRT
Sony Multiscan 520gs 21” CRT
Sony StylePro SDM-S74 17” LCD
Sony StylePro SDM-S75A 17” LCD
Sony StylePro SDM-S95A 19” LCD
Sun Monitor
ViewSonic E771 17” CRT
ViewSonic E773 17” CRT
ViewSonic P810 21” CRT
ViewSonic VE150 15” LCD
ViewSonic VP920B 19” LCD
ViewSonic VX2000 20” LCD
ViewSonic VX910
| ACS confidential and proprietary | F.2 — Help Desk Supported HW | Page 5 of 5 |
Appendix F.3 — Help Desk Software, Tools, and Knowledge Databases
| Software/Tool/Database | Notes | |
Remedy ARS
|
Old Remedy / To be upgraded to Remedy ITSM (AKA AMP) | |
iStar
|
Program self-service/reporting/governance / To be replaced by Compass | |
Remedy ITSM
|
New ACS Management Platform for incident, problem, change, and request management | |
Atrium CMDB
|
Configuration management database for asset repository of all service tower IT assets | |
Compass
|
iStar replacement for program governance, reporting, and self service with improved integration, executive dashboard and graphics | |
Integrated Knowledge Base
|
Knowledge base for all IT-related, Symetra-specific, and common problems | |
Aspect Phone Switch
|
Old phone switch to be retired in FY10 | |
Avaya Phone Switch
|
To be implemented in support of Symetra and all ACS Hillsboro Data Center clients; integrated with all ACS Service Desks |
1 |
|
Appendix F.3 — Help Desk Software, Tools, and Knowledge Databases These materials are considered confidential and proprietary |
|
SCHEDULE 2G
OUTPUT PROCESSING SOW
OUTPUT PROCESSING SOW
[Attached Hereto]
SCHEDULE 2G
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
Schedule 2G
Output Processing Services SOW
for
Symetra Life Insurance Company (Symetra)
August 1, 2009
Confidential Information
Page i
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
TABLE OF CONTENTS
Table of Contents |
i | |||
1.0 Output Processing Overview and Service Objectives |
2 | |||
1.1 Output Processing Overview |
2 | |||
1.2 Service Objectives |
2 | |||
2.0 Service Environment |
3 | |||
2.1 Scope of the Infrastructure to be Supported |
3 | |||
2.1.1 Hardware and Software |
3 | |||
2.1.2 Technical Specifications Documentation |
3 | |||
2.1.3 Service Locations |
3 | |||
2.1.4 Personnel |
3 | |||
3.0 Output Processing Service Requirements |
3 | |||
3.1 Service Descriptions and Roles and Responsibilities |
3 | |||
3.1.1 General Services |
4 | |||
3.1.2 Output Processing Services |
4 | |||
3.1.2.1 Operations and Administration |
5 | |||
3.1.3 Output Processing Programming and Technical Services |
9 | |||
4.0 Service Management |
10 | |||
5.0 Referenced SOW Appendices and Agreement Schedules |
15 | |||
5.1 Referenced Output Processing Services Schedule Appendices |
15 | |||
5.2 Referenced Agreement Schedules |
15 |
List of Tables |
||||
Table 1. General Roles and Responsibilities |
4 | |||
Table 2. Operations and Administrations Roles and Responsibilities |
5 | |||
Table 3. Output Processing Programming and Technical Services
Roles and Responsibilities |
9 | |||
Table 4. Forms Coding, Creation and Maintenance SLAs |
11 | |||
Table 5. Daily Production Processing SLAs |
12 | |||
Table 6. Testing SLRs/SLAs |
14 | |||
Table 7. Quality Assurance SLAs |
15 |
Confidential Information
Page ii
Symetra Life Insurance Company (Symetra))
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
1.0 Output Processing Overview and Service Objectives
1.1 Output Processing Overview
Output processing is the Services and activities, detailed in this Output Processing Schedule 2G,
required to provide and support Symetra with output Services. The output processing Services
includes the operations for print, fulfillment and mail Services; development and maintenance of
output applications; and infrastructure and equipment to support operational and programming
functions.
As depicted in Figure 1 below, in addition to the Services described in this Schedule 2G, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services
Schedule 2A. Figure 1 depicts the relationship between the Cross-Functional Services Schedule 2A,
and all Schedules within the scope of the Agreement.
| Cross-Functional SOW | ||||||||||||
Data
|
Distributed | Data | Voice | Help Desk | Output | Content | ||||||
Center
|
Computing | Network | Comm. | Services | Processing | Management | ||||||
Services
|
Services | Services | Services | SOW | Services | SOW | ||||||
SOW
|
SOW | SOW | SOW | SOW | ||||||||
Figure 1: Service Towers with Cross-Functional Services View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced output processing Services and this Schedule 2G:
| § | Comprehensive/end-to-end, scalable enterprise output processing solution (e.g., applications, infrastructure-processing, network, inventory) to support Symetra’s output processing requirements including the areas of printing, fulfillment, mailing, application development and maintenance, infrastructure and hardware requirements. | ||
| § | Printing of mainframe batch reports and conversion of data files from Symetra systems for print processing. | ||
| § | Meeting Symetra’s business requirements for accurate and timely print, fulfillment and mail Services. | ||
| § | Providing Services with processing and quality guarantees backed by SLAs/SLRs in Section 4 below. | ||
| § | Maintaining environment to ensure compliance with Symetra’s policies and regulatory requirements. |
Confidential Information
Page 2
Page 2
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
2.0 Service Environment
2.1 Scope of the Infrastructure to be Supported
The following sub-sections and related output management Services and appendices describe and
scope the output processing environment to be supported/complied with. Service environment
descriptions and appendices include listings of hardware and Software, policies and procedures.
Service environment appendices are to be maintained and reviewed with Symetra by ACS and made
available to Symetra on a quarterly basis, or as required by Symetra.
2.1.1 Hardware and Software
All equipment, hardware, Software and networking infrastructure needed to support the output
processing Services will be the responsibility of ACS and are listed and described in Appendix G.1
— Output Processing Hardware and Software.
2.1.2 Technical Specifications Documentation
Technical specifications documentation is used to provide an overall summary of requirements for
output processing Services (e.g., quality requirements, formatting requirements, technical
requirements, document generation).
The Technical specifications documentation shall be documented and maintained by ACS as Appendix
G.2 — Output Processing Technical Specifications Documentation.
2.1.3 Service Locations
Contracts, policies, check printing, special handling correspondence and test jobs will need to be
printed at the Bellevue Symetra location. Symetra will provide space for limited local printing.
Printing of mainframe batch reports will need to be printed at the Bellevue Symetra location.
All service locations and facilities supporting the output processing Services are listed in
Appendix G.3 — Output Processing Facilities.
2.1.4 Personnel
ACS will be responsible for operational, support, programming and management staff needed for
account management and to meet the SLRs/SLAs set forth in this Schedule 2G.
3.0 Output Processing Service Requirements
3.1 Service Descriptions and Roles and Responsibilities
In addition to the Services, activities, and roles and responsibilities described in Schedule 2A to
the Agreement (Cross-Functional Services), ACS shall be responsible for the following output
processing Services.
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2G . An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and
Confidential Information
Page 3
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
responsibilities that are ACS obligations, as denoted by an “X” in the ACS column set forth in this
Schedule 2G.
3.1.1 General Services
The following table identifies general roles and responsibilities associated with this Schedule 2G.
General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||||||||
| 1. | Define Symetra’s output processing process and business
requirements to be supported in the ACS output processing solution |
X | ||||||||||
| 2. | Define, document and maintain output processing solution and system
requirements that meet Symetra business requirements (e.g.,
technical, functional, performance, and quality) and develop and
maintain supporting documentation for the ACS provided output
processing solution |
X | ||||||||||
| 3. | Participate in solution and system requirements (e.g., technical,
functional) gathering activities |
X | ||||||||||
| 4. | Approve all solution and system requirements and related
documentation |
X | ||||||||||
| 5. | Provide the end-to-end output processing solution (e.g., applications,
servers, network, storage, systems, operational functions,
maintenance, monitoring, reporting, and support) required to meet
Symetra’s output processing business process and requirements (e.g.,
formatting, quality, and content) |
X | ||||||||||
| 6. | Provide project lifecycle management services (e.g., planning,
coordination, management, and testing) for projects initiated by ACS or
by Symetra |
X | ||||||||||
| 7. | Provide account management structure that works directly with
Symetra. (i.e., single point of contact between Symetra and ACS
personnel and support the roles described in Schedule 1 —
Relationship Management) |
X | ||||||||||
| 8. | Provide Service delivery structure that works directly with Symetra
business and IT and is the conduit through which ACS will support
Symetra |
X | ||||||||||
| 9. | Conduct hiring, training, and management of operational, technical and
management personnel that support ACS output processing Services,
applications and systems |
X | ||||||||||
| 10. | Provide business continuity and disaster recovery support for output
processing operations and systems in accordance with the Cross-Functional Schedule 2A |
X | ||||||||||
3.1.2 Output Processing Services
Services for output processing include, but are not limited to, following activities:
| § | Activities that directly support the maintenance, use, and management of printing equipment (e.g. printers, sorters, inserters, and labor associated with those systems) |
Confidential Information
Page 4
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| § | Administration, technical monitoring, operational reporting, technical support, upgrading, and reconfiguration of printing hardware and Software systems (e.g., Group 1 Software products and related hardware, IBM Infoprint Software products and related hardware, all FTP and print specific middleware Software and related hardware) | ||
| § | Administration, management, and oversight of all printing infrastructure (e.g., print specific network infrastructure related specifically to output Services) | ||
| § | All account management, Service Request management and administration, reporting (and any related product, database, or Software customizations) directly related to measuring, monitoring, and reporting on Services and related requirements (e.g., regulatory requirements and end-of-day requirements) | ||
| § | All Software version control and source code management. |
3.1.2.1 Operations and Administration
Operations Services and administration are the end-to-end activities required to support Symetra’s
output processing requirements including activities associated with the daily tasks performed and
the management activities associated with output processing operations.
Operations activities include:
| § | Printing | ||
| § | Fulfillment and stuffing of envelopes | ||
| § | Mailing of printed documents | ||
| § | Postal address verification | ||
| § | Documents provided to print review process | ||
| § | Documents available in print archive system | ||
| § | Check stock controls | ||
| § | Remote output management (e.g., Symetra Bellevue location print) | ||
| § | Media input and output processing |
Administration activities include:
| § | Overall account administration | ||
| § | Inventory control of print collateral | ||
| § | Daily reporting of processing results | ||
| § | Reporting of exceptions |
The following table identifies the roles and responsibilities that ACS and Symetra will perform,
and that are associated with operations and administration. The detailed procedures associated with
these roles and responsibilities shall be developed and maintained by ACS in the SDRM and the
applicable appendices described in the previous section.
Operations and Administrations Roles and Responsibilities
| Operations and Administrations Roles and Responsibilities | ACS | Symetra | ||||||||||
| Account Administration Roles and Responsibilities |
||||||||||||
| 1. | ACS Location: Provide daily reporting of production processing that
includes, at a minimum, the following: print file name, date printed,
date mailed, page/image count, document count, and mailing cost
details |
X | ||||||||||
Confidential Information
Page 5
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| Operations and Administrations Roles and Responsibilities | ACS | Symetra | ||||||||||
| 2. | Bellevue Location: Provide daily reporting of production processing
that includes at a minimum, the following: print file name,
page/image count, and date printed |
X | ||||||||||
| 3. | Convey operational updates, including exceptions to Symetra’s
defined point of contacts only |
X | ||||||||||
| 4. | Coordinate ACS internal communication for special handling and
operational exceptions and requests |
X | ||||||||||
| 5. | Provide status for special handling and operational exceptions and
requests to Symetra |
X | ||||||||||
| 6. | Host regularly scheduled operational status meetings |
X | ||||||||||
| 7. | Ensure ACS key operational and/or management personnel including
vendors participate in operational status meetings |
X | ||||||||||
| 8. | Participate in scheduled operational meetings |
X | ||||||||||
| 9. | Provide operational collateral usage instructions for each print file |
X | ||||||||||
| 10. | Approve operational collateral usage instructions for each print file |
X | ||||||||||
| 11. | Provide Symetra with standard operational procedures utilized in print
operations |
X | ||||||||||
| 12. | Provide ACS with Symetra regulation and compliance specific
requirements for print operations |
X | ||||||||||
| 13. | Approve operational procedures utilized for Symetra processing |
X | ||||||||||
| 14. | Provide process and procedure documentation utilized in meeting
Symetra account management requirements |
X | ||||||||||
| 15. | Approve process and procedures utilized to support Symetra account
management requirements |
X | ||||||||||
| 16. | Provide balanced check stock logs to Symetra on a monthly basis |
X | ||||||||||
| 17. | Perform monthly audit on check stock tracking logs |
X | ||||||||||
| 18. | Perform onsite review of operations and services within output
processing |
X | ||||||||||
| Process Output Files Roles and Responsibilities |
||||||||||||
| 19. | Create data files to mainframe job processing for use in output
processing |
X | ||||||||||
| 20. | Transmit via FTP data files for output processing |
X | ||||||||||
| 21. | Process output data files to generate print ready file(s) as defined in
Symetra’s requirements |
X | ||||||||||
| 22. | Split input data files into separate print files as needed to support ACS
operational requirements and Symetra’s business requirements |
X | ||||||||||
| 23. | Provide listing of all data files FTP’d from processing |
X | ||||||||||
| 24. | Ensure all data files process and errors are resolved |
X | ||||||||||
| 25. | Create and maintain page definition and overlays as defined in
Symetra’s requirements |
X | ||||||||||
| 26. | Provide media input and output processing such as loading and
creating media for Third Parties (e.g., tape and CDs) including
encryption services |
X | ||||||||||
Confidential Information
Page 6
Page 6
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| Operations and Administrations Roles and Responsibilities | ACS | Symetra | ||||||||||
| Electronic File Processing Roles and Responsibilities |
||||||||||||
| 27. | Provide electronic file to print review application, (e.g., iProof) as
defined by Symetra’s requirements |
X | ||||||||||
| 28. | Ensure documents approved or rejected during print review process
are managed according to Symetra’s requirements |
X | ||||||||||
| 29. | Provide print file and electronic representation (PDF compatible) in
archive system as defined in Symetra’s requirements |
X | ||||||||||
| Print Processing Roles and Responsibilities |
||||||||||||
| 30. | Send print file to designated operational location print queue system
as defined in Symetra’s requirements |
X | ||||||||||
| 31. | Provide print log to operational locations for verification of files that are
to be printed in the specific operational location |
X | ||||||||||
| 32. | Print documents on specified paper stock per Symetra’s requirements |
X | ||||||||||
| 33. | Include postal net barcode, processing barcodes and sequence
numbers on printed documents |
X | ||||||||||
| 34. | Provide electronic report to Symetra of addresses not meeting postal
standards |
X | ||||||||||
| 35. | Define quality criteria for printed data review |
X | ||||||||||
| 36. | Participate in quality criteria definition |
X | ||||||||||
| 37. | Approve quality criteria definition |
X | ||||||||||
| 38. | Perform print quality and document count verification |
X | ||||||||||
| 39. | Reprint/reprocess documents as applicable when quality issue or
damage occurs during print process |
X | ||||||||||
| 40. | In ACS Location: Distribute printed documents to appropriate
fulfillment process |
X | ||||||||||
| 41. | In Bellevue location: Provide printed documents to Symetra
distribution department |
X | ||||||||||
| 42. | ACS Location: Document and track all blank check stock being stored
and utilized in print process |
X | ||||||||||
| 43. | Bellevue location: Document and track all blank check stock being
stored and utilized in print process |
X | ||||||||||
| 44. | ACS Location: Document details of check stock damaged or voided
during processing |
X | ||||||||||
| 45. | Bellevue location: Document details of check stock damaged or voided
during processing |
X | ||||||||||
| 46. | ACS Location: Perform daily balance of check stock usage with
number of checks printed |
X | ||||||||||
| 47. | Provide check report from print process to utilize in operational check
print balancing that defines the number of checks to print in each
operation |
X | ||||||||||
| 48. | Utilize the check report to ensure the correct number of checks is
printed in the operation |
X | ||||||||||
Confidential Information
Page 7
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| Operations and Administrations Roles and Responsibilities | ACS | Symetra | ||||||||||
| Fulfillment Roles and Responsibilities ACS Location |
||||||||||||
| 49. | Fold and stuff each document into specified envelope or box as
defined in Symetra’s requirements |
X | ||||||||||
| 50. | Include business return envelope during fulfillment process as defined
in Symetra’s requirements |
X | ||||||||||
| 51. | Include inserts during fulfillment process as defined in Symetra’s
requirements |
X | ||||||||||
| 52. | Perform fulfillment quality and document count verification |
X | ||||||||||
| 53. | Reprint/reprocess documents as applicable when quality issue or
damage occurs during fulfillment process |
X | ||||||||||
| 54. | Include sequence numbers and applicable processing barcodes within
address window for fulfillment processing per postal standard
regulations |
X | ||||||||||
| Mailing Roles and Responsibilities ACS Location |
||||||||||||
| 55. | Endorse postage meter stamp for agreed upon postage rate on each
envelope or box |
X | ||||||||||
| 56. | Ensure foreign addressed mail is mailed with foreign postage rates |
X | ||||||||||
| 57. | Perform pre-sort mail processing to allow reduced mail rates |
X | ||||||||||
| 58. | Provide mail-ready documents to USPS for delivery |
X | ||||||||||
| 59. | Reprint/reprocess documents as applicable when damage occurs
during pre-sort/mailing process |
X | ||||||||||
| 60. | Define requirements for postal address checking into applications |
X | ||||||||||
| 61. | Notify Symetra of any upcoming postal standards that may impact
Symetra or print applications, as soon as ACS becomes aware of any
such standards |
X | ||||||||||
| 62. | Incorporate postal address checking into applications and ensure
updated per postal standard regulations |
X | ||||||||||
| Inventory Control Roles and Responsibilities |
||||||||||||
| 63. | Provide inventory of Symetra collateral (forms, inserts and envelopes)
on a monthly basis |
X | ||||||||||
| 64. | Set and evaluate collateral reorder point |
X | ||||||||||
| 65. | Provide history of collateral usage information as requested by
Symetra |
X | ||||||||||
| 66. | Implement or adjust collateral reorder point |
X | ||||||||||
| 67. | Approve collateral reorder point |
X | ||||||||||
| 68. | Order Symetra collateral when inventory is at or below defined reorder
point |
X | ||||||||||
| 69. | Approve and submit order for Symetra collateral to be delivered to
defined print operation location |
X | ||||||||||
| 70. | Provide receipt confirmation of delivered collateral |
X | ||||||||||
| 71. | Ensure ACS provided paper stock is ordered and appropriate
inventory is maintained |
X | ||||||||||
Confidential Information
Page 8
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
3.1.3 Output Processing Programming and Technical Services
Output processing programming and technical Services include, but are not limited to:
| § | Addition of new static or dynamic forms, changes to existing static or dynamic forms | ||
| § | Deletion of existing static or dynamic forms | ||
| § | Modification or creation of output jobs | ||
| § | Creation of inserts or other specialized output for certain production runs | ||
| § | Any requested changes to iProof or archive system configuration or functionality in support of a Symetra-specified enhancement identified in an authorized Service Request | ||
| § | Resource effort to build and release code packages directly related to an authorized Service Request |
In order for work to be constituted as output processing programming and technical Services, the
work must have a corresponding Symetra-initiated Service Request.
The following table identifies the roles and responsibilities that ACS and Symetra will perform,
and that are associated with output processing programming and technical Services.
Output Processing Programming and Technical Services Roles and Responsibilities
| Output Processing Programming and Technical Services Roles and | ||||||||||||
| Responsibilities | ACS | Symetra | ||||||||||
| 1. | Provide technical monitoring of equipment, systems and processing
workflows |
X | ||||||||||
| 2. | Estimate hours and project schedules for Symetra-requested output
projects |
X | ||||||||||
| 3. | Provide weekly status of output projects |
X | ||||||||||
| 4. | Provide billable programming hours on weekly basis for current billing
month |
X | ||||||||||
| 5. | Provide project lifecycle management Services (e.g., planning,
coordination, management and testing) for projects initiated by
Symetra |
X | ||||||||||
| 6. | Host regularly scheduled project status review meetings |
X | ||||||||||
| 7. | Ensure key programming and/or management personnel participate in
project status meetings |
X | ||||||||||
| 8. | Participate in scheduled project status meetings |
X | ||||||||||
| 9. | Request project and specification review meetings as needed for
output projects |
X | ||||||||||
| 10. | Schedule and ensure key project stakeholders are included in output
project review and status meetings |
X | ||||||||||
| 11. | Provide ongoing output programming development of Symetra-requested output projects |
X | ||||||||||
| 12. | Define and document business requirements for Symetra requested
output projects |
X | ||||||||||
Confidential Information
Page 9
Symetra Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| Output Processing Programming and Technical Services Roles and | ||||||||||||
| Responsibilities | ACS | Symetra | ||||||||||
| 13. | Define and document technical requirements to meet Symetra’s
business requirements for requested output projects |
X | ||||||||||
| 14. | Participate in technical requirement gathering activities |
X | ||||||||||
| 15. | Approve technical requirement documentation prior to initiating
programming. |
X | ||||||||||
| 16. | Define project Acceptance Criteria |
X | ||||||||||
| 17. | Participate in defining Acceptance Criteria |
X | ||||||||||
| 18. | Approve project Acceptance Criteria |
X | ||||||||||
| 19. | Provide test data for use during development |
X | ||||||||||
| 20. | Maintain financial responsibility for all expenses associated with ACS-
initiated test print (e.g., consumables and image count) |
X | ||||||||||
| 21. | Perform internal ACS QA testing and resolution before releasing
projects to Symetra for Acceptance Testing |
X | ||||||||||
| 22. | Provide test data for use in Acceptance Testing |
X | ||||||||||
| 23. | Document defects found during Acceptance Testing Period |
X | ||||||||||
| 24. | Correct defects found during Acceptance Testing Period |
X | ||||||||||
| 25. | Approve testing of output related variable Services project for
implementation into production |
X | ||||||||||
| 26. | Submit change management request for implementation |
X | ||||||||||
| 27. | Implement application updates for variable Services projects with
adherence to Change Management Procedures |
X | ||||||||||
4.0 Service Management
4.1 Objective
A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions as detailed in Schedule 5 where business is impacted through failure
to meet significant mission critical systems or Services, or project milestones or objectives
warrants a reduction in Fees paid when Service performance requirements are not met. SLAs are
detailed in the following sections of this Schedule 2G.
ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this Schedule 2G.
Confidential Information
Page 10
Symetra
Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
Forms Coding, Creation and Maintenance SLAs
| FORMS CODING, CREATION AND MAINTENANCE SLAs | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
New and modified form
coding to be completed
and available for System
Testing. This task is
inclusive of dynamic and
static forms. Ref: B-SYMT-540 |
Successful
completion of
individual DOC1
forms made
available for
Systems Testing
per month divided
by total number of
form development
requests per month.
Measured by
Service Request
processing (SRP)
system. ** Does not include Streamweaver, Dataflow Server, Archive, and iProof applications. |
Per negotiated code complete date as detailed in Symetra approved Service Request. It will not be considered missed if negotiated date passes due to Symetra actions. | [***] | |||||
Move code or form to
production Ref: B-SYMT-541 |
Successful
completion of
code/form
promotion into
production, divided
by total number of
code/forms
requested to be
promoted into
production per
month. ** Includes Doc1, Streamweaver, Dataflow Server, Archive, iProof, and associated code or forms. |
Per negotiated end date as detailed in Symetra approved Service Request. It will not be considered missed if negotiated date passes due to Symetra actions. | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Confidential Information
Page 11
Symetra
Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
Daily Production Processing SLAs
| DAILY PRODUCTION PROCESSING SLAS | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Daily, weekly, monthly
production print jobs —
ACS Location Ref: B-SYMT-560 |
Successful completion of discrete batch jobs divided by aggregate monthly batch jobs; in the event of [***] or more unsuccessful jobs in [***], this SLR will be considered as missed. | Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location provided the associated files are received by [***] local ACS Location time. | [***] | |||||
Daily and weekly
Production print jobs —
Bellevue contracts and
policies Ref: B-SYMT-561A |
Successful completion of discrete batch jobs divided by associated monthly batch jobs | Print and provide for distribution of contracts and policies by [***] receipt in Bellevue location FTP Server provided all files are received by [***] local ACS Location time. | [***] | |||||
Daily, weekly, monthly
production print jobs —
Bellevue (all work except
contracts, policies and
checks) Ref: B-SYMT-561 |
Successful completion of discrete batch jobs divided by aggregate monthly batch jobs | Print and provide for distribution of discrete batch jobs completed by [***] receipt in ACS Location FTP server provided all files are received by [***] local ACS Location time. | [***] | |||||
Daily, weekly, monthly
mainframe print queue
jobs — Bellevue Ref: B-SYMT-562 |
Successful completion of discrete batch jobs divided by aggregate monthly batch jobs; in the event of [***] or more unsuccessful jobs in [***], this SLR will be considered as missed. | Print and provide for distribution of discrete batch jobs completed by [***] provided files are received by [***]. | [***] | |||||
Make form available to
view online—iProof Ref: B-SYMT-563 |
Successful completion of total production files loaded into iProof divided by the anticipated total of files loaded into iProof. | Jobs successfully completed prior to [***] must be available for viewing by [***]. Provided that all files are received at ACS Location prior to [***] local ACS Location time. | [***] | |||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 12
Symetra
Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
| DAILY PRODUCTION PROCESSING SLAS | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Make form available to
view online—archive Ref: B-SYMT-564 |
Successful completion of total production files loaded into archive divided by the anticipated total of files loaded into archive. | Jobs successfully completed must be available for on-line viewing [***] print file becomes available to print queue. | [***] | |||||
Check processing — ACS
Location Ref: B-SYMT-565 |
Successful completion of the total number of checks processed divided by expected number of checks. ACS Location | Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location provided file is received by [***] local ACS Location time. | [***] | |||||
Check processing —
Bellevue Ref: B-SYMT-566A |
Successful completion of the total number of checks processed divided by expected number of checks. Bellevue, WA | Checks printed and available for distribution by [***] when job received no later than [***] at local ACS Location time provided check stock is available. | [***] | |||||
Check processing —
Bellevue special handling Ref: B-SYMT-566A-1 |
Successful completion of the total number of checks processed divided by expected number of checks. Bellevue, WA | Checks printed and available for distribution by [***] when job received no later than [***] on ACS FTP server provided check stock is delivered to print operation by [***]. | [***] | |||||
Quarterly and annual
production print Ref: B-SYMT-567 |
Successful completion of job | Print, package, postage, and mailing completed per negotiated schedule as detailed in Symetra/ACS operational meetings. | [***] | |||||
Returns for mail ruined
during processing and
handling Ref: B-SYMT-571 |
Successful completion of rework and resend, measured by all pieces requiring rework during month meeting specification, divided by aggregate of all rework during month | Recreate and mail by [***]. Mail ruined during pre-sort process will be delayed an additional [***]. | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 13
Symetra
Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
Testing SLRs/SLAs
| TESTING SLAs | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Provide test print and
on-line viewing of test
jobs. Ref: B-SYMT-573 |
Successful completion of discrete test batch jobs divided by aggregate monthly test volume | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 14
Symetra
Life Insurance Company (Symetra)
Schedule 2G—Output Processing Services SOW
Schedule 2G—Output Processing Services SOW
Quality Assurance SLAs
| Output Quality Assurance /SLA | ||||||||
| Performance | ||||||||
| General Task | Service Measure | Target | SLR Performance % | |||||
All post-production
output received by
Symetra clients are
readable, packaged with
proper collateral, void of
fulfillment or insertion
errors. Ref: B-SYMT-572 |
A validated customer complaint resulting in the return of mail to Symetra by customer(s) or delivery service as a result of a quality issue as described. Validation is achieved by visual inspection of the returned mail. A “complaint” is defined as a reported incident associated with a discrete fulfillment job in which a Symetra customer notifies Symetra of receipt of printed output with error(s). | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement tool | As provided in the Spec Sheet | |||||||
5.0 Referenced SOW Appendices and Agreement Schedules
5.1 Referenced Output Processing Services Schedule Appendices
| Schedule Appendix | Description | |
Appendix G.1
|
Output Processing Hardware and Software | |
Appendix G.2
|
Output Processing Technical Specifications Documentation | |
Appendix G.3
|
Output Processing Facilities |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 1
|
Relationship Management | |
Schedule 2A
|
Cross-Functional Services SOW | |
Schedule 5
|
Fee Reductions |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 15
Appendix G.1 — Output Processing Hardware and Software
| Vendor | Model | Version | ||
| Hardware |
||||
IBM — Check Printer
|
ST-9530 | [***] | ||
IBM — Check Printer
|
ST-9530 | [***] | ||
Xerox — cut sheet printer
|
Doc 90 | [***] | ||
Xerox — cut sheet printer
|
Doc 90 | [***] | ||
IBM |
P570 AIX Server | [***] | ||
IBM |
IBM P550 AIX server | [***] | ||
Xerox |
Xerox Docuprint 155 | [***] | ||
Xerox |
Xerox Docuprint 180 | [***] | ||
EMC |
EMC Inserter | [***] | ||
| Software |
||||
Infoprint Solutions |
Infoprint Manager | [***] | ||
Xerox |
Docuprint | [***] | ||
IBM |
AIX | [***] | ||
EMC |
ELO Touch System | [***] | ||
Pitney Bowes |
Doc 1 Generate | [***] | ||
Pitney Bowes |
StreamWeaver | [***] | ||
Pitney Bowes |
Code1Plus | [***] | ||
Pitney Bowes |
Iproof | [***] | ||
Pitney Bowes |
E2 Vault | [***] | ||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1 |
|
Appendix G.1 — Output Processing Hardware and Software These materials are considered confidential and proprietary |
|
APPENDIX G-2
OUTPUT PROCCESSING
TECHNICAL SPECIFICATIONS
TECHNICAL SPECIFICATIONS
Symetra High Level Architecture
12/05/05
| Symetra High Level Architecture ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Production Processing — Print Only
12/05/05
| Symetra Production Processing — Print Only ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Production Processing — Archive & Print
12/05/05
| Symetra Production Processing — Archive & Print ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Production Processing — Archive & Print
12/05/05
| Symetra Production Processing — Archive & Print ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra
Test Processing — Archive & Print
12/05/05
| Symetra Test Processing — Archive & Print ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra
Test Processing — Archive & Print
12/05/05
| Symetra Test Processing — Archive & Print ACS Print & Mail Services — Development Team 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra
Doc1 Vault Process Flow — Archive Production
12/05/05
| Symetra Doc1 Vault Process Flow — Archive Production ACS Print & Mail Services — Development Team URL — http://archive.symetra.com 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Doc1 Vault Process Flow — ARC/IAC QA
12/05/05
| Symetra Doc1 Vault Process Flow — ARC/IAC QA ACS Print & Mail Services — Development Team URL — https://secure.qa.symetra.com/arc or/iac 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Doc1 Vault Process Flow — Archive QA
12/05/05
| Symetra Doc1 Vault Process Flow — Archive QA ACS Print & Mail Services — Development Team URL — http://archive.qa.symetra.com 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Symetra Doc1 Vault Process Flow — iProof QA
12/05/05
| Symetra Doc1 Vault Process Flow — iProof QA ACS Print & Mail Services — Development Team URL — http://archive.qa.symetra.com 12/05/05 |
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Appendix G.3 — Output Processing Facilities
ACS will provide output processing services to Symetra from the ACS facility at the following
location:
1931 Market Center Blvd.
Dallas, TX 75207
Dallas, TX 75207
ACS will provide a print center located at Symetra Financial headquarters:
777 108th Ave NE
Bellevue, WA 98004
Bellevue, WA 98004
1 |
|
Appendix G.3 — Output Processing Facilities These materials are considered confidential and proprietary |
|
SCHEDULE 2H
CONTENT MANAGEMENT SOW
CONTENT MANAGEMENT SOW
[Attached Hereto]
SCHEDULE 2H
Symetra
Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
Schedule 2H
Content
Management SOW
for
Symetra Life Insurance Company (Symetra)
August 1, 2009
Confidential Information
Page 1
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
TABLE OF CONTENTS
Table of Contents |
2 | |||
1.0 Content Management Overview and Service Objectives |
3 | |||
1.1 Content Management Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Environment |
4 | |||
2.1 Scope of the Services to be Supported |
4 | |||
2.2 Schedule 2H Definitions |
5 | |||
3.0 Content Management Service Requirements |
6 | |||
3.1 Service Descriptions and Roles and Responsibilities |
6 | |||
4.0 Service Management |
11 | |||
4.1 Objectives |
11 | |||
4.2 Reports |
14 | |||
5.0 Referenced Schedules Appendices and Agreement Schedules |
14 | |||
5.1 Referenced Content Management Services SOW Appendices |
14 | |||
5.2 Referenced Agreement Schedules |
14 |
List of Tables |
||||
Table 1. General Roles and Responsibilities |
7 | |||
Table 2. Operational Roles and Responsibilities |
8 | |||
Table 3. Content Management System Enhancement Services Roles and Responsibilities |
11 | |||
Table 4. Image Archive SLAs |
11 | |||
Table 5. Capture Management SLAs |
12 | |||
Table 6. Image Priority Levels |
13 |
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Page 2 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
1.0 Content Management Overview and Service Objectives
1.1 Content Management Overview
ACS content management services are the Services and activities, detailed in this Content
Management Services Schedule 2H, required for the full provision, operation and management of
content management Services including, but not limited to, the following:
| § | Mail receipt and sorting Services | ||
| § | Document scanning and data capture Services, including indexing. | ||
| § | Microfiche conversion | ||
| § | Paper storage and destruction Services | ||
| § | Records management processes to address the regulatory and compliance retention and destruction policies | ||
| § | The cross functional Services as defined in Schedule 2A — Cross Functional Services SOW |
As depicted in Figure 1 below, in addition to the Services described in this Schedule 2H, ACS is
responsible for providing the Services described in Schedule 2A — Cross-Functional Services SOW.
Figure 1 depicts the relationship between the Cross-Functional Services SOW, and all SOWs within
the scope of the Agreement.
| Cross-Functional SOW | ||||||||||||
Data
|
Distributed | Data | Voice | Help Desk | Output | Content | ||||||
| Center | Computing | Network | Comm. | Services | Processing | Management | ||||||
| Services | Services | Services | Services | SOW | Services | SOW | ||||||
| SOW | SOW | SOW | SOW | SOW | ||||||||
Figure 1: Service Towers with Cross-Functional Services View
1.2 Service Objectives
The following are the key high-level Service objectives Symetra expects to achieve through
outsourced content management Services and this Schedule 2H:
| § | A scalable enterprise content management Services solution for mail receipt, document preparation, scanning, fiche conversion, data entry Services, structured export file creation for multiple units within multiple lines of business. | ||
| § | The content management Services must integrate with Symetra’s business process management systems. Symetra has an automated business process workflow system which is supported and maintained by Symetra. | ||
| § | Comprehensive/end-to-end enterprise content management solution (e.g., applications, infrastructure-processing, network, storage) to support Symetra’s content management |
Confidential Information
Page 3 of 14
Symetra
Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
| requirements including the areas of import, update, deletion, web-based retrieval and storage requirements. | |||
| § | Content management solution that allows Symetra to reuse content, business logic, and design elements to reduce implementation costs as business needs change. | ||
| § | Meet Symetra’s business requirements for accurate and timely scanning, document indexing, and image import and image search and retrieval through ACS Services and the ACS provided document management solution. | ||
| § | Provide Services with processing and quality guarantees backed by SLAs/SLRs. | ||
| § | Maintain environment to ensure compliance to Symetra’s policies and regulatory requirements. | ||
| § | Achieve the SLRs/SLAs in Section 4 below |
2.0 Service Environment
2.1 Scope of the Services to be Supported
The following sub-sections and related Content Management Services Schedule 2H appendices describe
and scope the content management environment to be supported/complied with. Service environment
descriptions and appendices include listings of hardware and Software, policies and procedures.
Service environment appendices are to be maintained and reviewed with Symetra by ACS and made
available to Symetra on a quarterly basis, or as required by Symetra.
2.1.1 Hardware and Software
All equipment, hardware, application modules, Software and networking infrastructure needed to
support the content management Services will be the responsibility of ACS and is listed and
described in Appendix H.1 — Content Management Hardware and Software
2.1.2 Content Values Spreadsheet (CVS)
Content value spreadsheets are used to provide an overall summary of requirements for document
processing, BPM, and image retrieval system.
The document identification rules and index element information for capture and export shall be
documented and maintained by ACS as Appendix H.2 — Content Value Spreadsheet
2.1.3 Service Location
Facilities to support content management Services shall be provided by ACS and are listed in
Appendix H.3 — Content Management Facilities
2.1.4 Content Management Solution Requirements
ACS will be responsible for documenting and maintaining Symetra’s content management solution
requirements (e.g., business, functional, technical and quality requirements) relating to the
provision of content management Services in Appendix H.2 — Content Value Spreadsheet
Confidential Information
Page 4 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
2.1.5 Personnel
ACS will be responsible for all Personnel required to meet the SLRs/SLAs set forth in this Schedule
2H.
2.2 Schedule 2H Definitions
2.2.1 Front-end
Documents that will be sent to Symetra image business process management (BPM) workflow system are
defined as front-end. Images created for incoming mail and incoming electronic faxes/images will be
processed for import into BPM system. Front-end processing will include identification of the
document product, document category; document type and index capture as defined by specific
business rules.
2.2.2 Back-end
Documents that are prepared with a scan separator page by Symetra business units are defined as
back-end scanning. All document product, description, type and index element information is
documented on the scan separator page that will be captured for export to the image retrieval
system as defined by specific business rules.
2.2.3 Document
Paper pages or electronic images will be grouped by document. Grouping of a document will be
performed by Symetra for back-end and by ACS for front-end. A document can be one or more pages or
images. Indexing will occur at document level.
2.2.4 Image
An image equates to a single side of a piece of paper. Images will be created through ACS scanning
or provided to ACS through FTP process.
2.2.5 Scanning
Operational task to scan paper to create images. Scanning will include:
| • | Provision of high-quality images at 200 dpi | ||
| • | Endorsement or automated notation on back of each page to indicate scanning occurred | ||
| • | Ensuring every paper page was scanned and in proper order | ||
| • | Ensuring each image is legible based on quality of original paper | ||
| • | Ensuring image is not skewed | ||
| • | Ensuring corners or edges are not folded over data on page | ||
| • | Ensuring orientation (e.g., landscape or portrait) of original paper is preserved | ||
| • | Ensuring all blank back images are deleted | ||
| • | Ensuring document integrity occurs if any images within document need rescanned |
2.2.6 Indexing
Confidential Information
Page 5 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
Operational task to capture index elements (metadata) for each document. Indexing for front-end
documents will include:
| • | Determining first page of each document for images within an envelope or electronically provided set of images | ||
| • | Determining product line of document | ||
| • | Determining the document folder (classification) as defined in Symetra requirements | ||
| • | Defining document type for each document as defined in Symetra requirements | ||
| • | Capturing index information from images provided within the document as defined in Symetra requirements |
Indexing for back-end documents will include:
| • | Capturing of index information from Symetra provided scan separator page |
2.2.7 Import
Captured index information will be exported in a formatted XML file. Images and index XML file will
be zipped and transmitted to either:
| • | Symetra image system per Symetra requirements, or | ||
| • | P8 system for back-end documents per ACS requirements |
2.2.8 Export
P8 system will need to import images and index information from multiple sources. An XML file will
be provided containing defined metadata for the images. After the import process is complete, the
metadata will be searchable for retrieval of images.
2.2.9 Document Class
The term document class refers to a business unit or grouping of business units.
3.0 Content Management Service Requirements
3.1 Service Descriptions and Roles and Responsibilities
In addition to the Services, activities, and roles and responsibilities described in Schedule 2A to
the Agreement — Cross-Functional Services Schedule 2H , ACS shall be responsible for the following
content management Services.
The following tables identify each Party’s roles and responsibilities associated with this Schedule
2H. An “X” is placed in the column under the Party that is responsible for performing the
applicable task. As part of the Services, ACS shall perform all of the roles and responsibilities
that are ACS obligations, as denoted by an “X” in the ACS column set forth in this Schedule 2H.
Confidential Information
Page 6 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
3.1.1 General Services
The following table identifies general roles and responsibilities associated with this Schedule 2H.
General Roles and Responsibilities
| General Roles and Responsibilities | ACS | Symetra | ||||
1.
|
Define and document Symetra’s content management process and business requirements (e.g., content capture, export, repository, search, web-based retrieval) to be supported in the ACS content management solution | X | ||||
2.
|
Define, document and maintain content management solution and system requirements that meet Symetra business requirements (e.g., technical, functional, performance, quality, configuration, documentation) and supporting documentation for the ACS provided content management systems (e.g., CVS) | X | ||||
3.
|
Participate in solution and system requirements (e.g., technical, functional) gathering activities | X | ||||
4.
|
Approve all solution and system requirements and related documentation | X | ||||
5.
|
Provide the end-to-end content management solution (e.g., applications, servers, network, storage, systems, operational functions, maintenance, monitoring, reporting, support) required to meet Symetra’s content management business processes and requirements (e.g., content capture, export, repository, search, web-based retrieval, quality) | X | ||||
6.
|
Ensure that the solution meets Symetra’s quality requirements | X | ||||
7.
|
Provide and maintain applications utilized for image workflow for front-end image system(s) | X | ||||
8.
|
Provide project lifecycle management services (e.g., planning, coordination, management, and testing) for projects initiated by ACS or by Symetra | X | ||||
9.
|
Provide account management structure that works directly with Symetra (i.e., single point of contact between Symetra and ACS personnel and support the roles described in Schedule 1 — Relationship Management) | X | ||||
10.
|
Provide Service delivery structure that works directly with Symetra business and IT and is the conduit through which ACS will support Symetra | X | ||||
11.
|
Conduct hiring, training, and management of operational, technical and management personnel that support ACS content management services, applications and systems | X | ||||
12.
|
Store Symetra provided fiche and cabinets for ready access in support of daily requests | X | ||||
13.
|
Provide business continuity and disaster recovery support for content management operations and systems in accordance with the Schedule 2A — Cross-Functional SOW | X | ||||
Confidential Information
Page 7 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
3.1.2 Operational Services
Operational Services are the end-to-end activities required to support Symetra’s content management
requirements including the activities associated with the daily processing of paper and images to
prepare them for export to an image system. The following table identifies operational roles and
responsibilities that ACS and Symetra will perform. The detailed procedures associated with these
roles and responsibilities shall be developed and maintained by ACS in the SDRM and the applicable
appendices described in the previous section.
Operational Roles and Responsibilities
| Operational Roles and Responsibilities | ACS | Symetra | ||||
| Mail Receipt and Sorting | ||||||
1.
|
Perform initial sort by business line for mail sent to ACS location PO boxes | X | ||||
2.
|
Perform initial sort by business line for mail sent to Seattle PO boxes | X | ||||
3.
|
Open and date/time stamp all mail as required by business rules for front-end processing that is received in ACS location PO boxes | X | ||||
4.
|
Open and date/time stamp all mail as required by business rules for front-end processing that is received in Seattle PO boxes | X | ||||
5.
|
Log details (as defined by business rules) for each mailed check received in ACS location | X | ||||
6.
|
Log details (as defined by business rules) for each mailed check received in Seattle location | X | ||||
| Scanning and Data Capture | ||||||
7.
|
Prepare back-end documents for scanning (e.g., removal of staples, small paper documents will be taped or copied, post-it notes will be taped or removed, corners will be straightened, legal documents will not be folded) | X | ||||
8.
|
Provide scan separator page on each back-end document. The scan separator page will include the data that will be captured as index information for the document | X | ||||
9.
|
Prepare back-end documents for overnight shipment to ACS location | X | ||||
10.
|
Receive and track back-end document overnight shipments each day | X | ||||
11.
|
Prepare received (front and back-end) documents for scanning as applicable to ensure quality scanning and business rules for export XML are met | X | ||||
12.
|
Copy documents if needed for quality scanning | X | ||||
13.
|
Submit requests for fiche conversion through ACS provided application | X | ||||
14.
|
Receive request and track status of fiche requests | X | ||||
15.
|
Convert fiche to images for back-end processing as requested | X | ||||
16.
|
Receive and track incoming electronic images and faxes for front-end processing | X | ||||
17.
|
Process front-end and back-end documents as defined by priority requirements | X | ||||
Confidential Information
Page 8 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
| Operational Roles and Responsibilities | ACS | Symetra | ||||
18.
|
Create and/or purchase any separator pages or supplies needed to provide content management Services (e.g., tape and patch sheets) | X | ||||
19.
|
Remove any front-end documents as applicable per business unit rules to be returned to Symetra | X | ||||
20.
|
Copy, then remove original documents such as marriage and death certificates that are to be returned to Symetra | X | ||||
21.
|
Prepare removed documents for return to Symetra by business line | X | ||||
22.
|
Ship removed documents each day with secure packaging with overnight provider | X | ||||
23.
|
Scan documents for back-end processing per Symetra requirements | X | ||||
24.
|
Mark each document during scan process with a unique identifier indicated scan occurred (endorsement on back) | X | ||||
25.
|
Assign the document folder as defined by business line rules for front end documents scanned or received electronically | X | ||||
26.
|
Assign the document type for each document as defined by business line rules | X | ||||
| Indexing and Data Export | ||||||
27.
|
Define the index elements on scan separator pages for back-end documents | X | ||||
28.
|
Determine the index elements from images for front-end documents | X | ||||
29.
|
Provide documented business rules for folder, document type and index determination on front-end documents | X | ||||
30.
|
Provide index elements for images that have been requested for fiche conversion | X | ||||
31.
|
Sync fiche converted documents with Symetra provided index information | X | ||||
32.
|
Capture the index elements in export XML as defined by business line rules | X | ||||
33.
|
Perform quality checks, verification and/or business rule edits as applicable to ensure quality capture of index elements occur | X | ||||
34.
|
Ensure each document being processed in the system is defined to a unique document control number (DCN) | X | ||||
35.
|
External business partner data received in FTP transmissions will be converted and prepared in export XML as defined by business line rules | X | ||||
36.
|
Images and XML file containing the metadata index information will be combined in an export zip file | X | ||||
37.
|
XML will be formatted as defined for front-end image system or back-end image system as defined by business rules | X | ||||
38.
|
Track transmission of XML to image system to ensure file receipt is acknowledged | X | ||||
39.
|
Send acknowledgement of received front-end file through FTP process to ACS | X | ||||
Confidential Information
Page 9 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
| Operational Roles and Responsibilities | ACS | Symetra | ||||
40.
|
Send acknowledgment of received back-end file through FTP process to Symetra | X | ||||
| Storage and Destruction | ||||||
41.
|
Store paper documents that allow for DCN tracking for retention period, as defined in Symetra’s policies | X | ||||
42.
|
Perform document destruction per Symetra’s established policy | X | ||||
| Process Management | ||||||
43.
|
Provide operational tracking reports that account for documents from receipt to destruction | X | ||||
44.
|
Provide a web-based interface to allow Symetra personnel a view of the status of documents from receipt to destruction | X | ||||
45.
|
Provide a web-based interface to allow Symetra personnel to request fiche conversion | X | ||||
46.
|
Provide a web-based interface to allow Symetra personnel to request a rescan, original retrieval or research request | X | ||||
47.
|
Request rescan, return of original, research request via a web-based interface | X | ||||
48.
|
Support and track progress for Symetra requested rescan, original retrieval or research requests | X | ||||
49.
|
Provide weekly and monthly reporting for fiche, front-end, and back-end volume, e.g., page count and document count) | X | ||||
50.
|
Document and maintain business rule and index element requirement documentation (e.g., content value spreadsheets) | X | ||||
| Image Storage and Retrieval | ||||||
51.
|
Imported images into P8 are stored in appropriate document repository per Symetra’s requirements | X | ||||
52.
|
Provide single web-based interface for image searching and results listing with metadata properties (index elements) as defined in Symetra’s business requirements for ACS supported image storage repositories | X | ||||
53.
|
Provide the ability to search and view images in P8 via metadata search | X | ||||
54.
|
Apply security constraints to ensure that images in P8 are presented to Symetra End-User with appropriate security credentials | X | ||||
3.1.3 Content Management System Enhancement Services
Content management system enhancement Services are the activities associated with the development
and implementation of Symetra specified Service Requests for new or modified functions and features
in the content management system to support Symetra business requirements. The following table
identifies content management system enhancement Services roles and responsibilities that ACS and
Symetra will perform.
Confidential Information
Page 10 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
Content Management System Enhancement Services Roles and Responsibilities
| Content Management System Enhancement Roles and | ||||||
| Responsibilities | ACS | Symetra | ||||
1.
|
Document business requirements for Symetra requested new and modified content management system functions, features and projects | X | ||||
2.
|
Define and document technical requirements for Symetra requested new and modified content management system features, functions (e.g., projects) | X | ||||
3.
|
Participate in technical requirement gathering activities | X | ||||
4.
|
Approve all requirements documentation | X | ||||
5.
|
Develop and implement system enhancements in accordance with Symetra’s business requirements | X | ||||
6.
|
Define project Acceptance Criteria | X | ||||
7.
|
Participate in defining project Acceptance Criteria | X | ||||
8.
|
Approve Acceptance Criteria | X | ||||
9.
|
Provide test data for use during development/testing | X | ||||
10.
|
Review and approve project milestones and project completion and close out related Service Requests | X | ||||
4.0 Service Management
4.1 Objectives
A key objective of the Agreement is to attain the SLRs/SLAs. SLAs and project-specific SLAs are
specified with Fee Reductions, as detailed in Schedule 5, where business is impacted through
failure to meet significant mission critical systems or services, or project milestones or
objectives warrants a reduction in Fees paid when Service performance requirements are not met.
SLRs/SLAs are detailed in the following sections of this Schedule 2H.
ACS shall provide written reports to Symetra regarding ACS’ compliance with the SLRs/SLAs specified
in this Schedule 2H.
Image Archive SLAs
| Content Management - Image Archive SLAs | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Online viewing
|
Response time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 11 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
| Content Management - Image Archive SLAs | ||||||
| General Administration | Performance | |||||
| Task | Service Measure | Target | SLR | |||
| Measurement Interval | As provided in the Spec Sheet | |||||
| Measurement tool | As provided in the Spec Sheet | |||||
Capture Management SLAs
| Capture Management SLAs | ||||||||
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Scanning
|
Scanning accuracy | [***] | [***] | |||||
Indexing
|
Index accuracy | [***] | [***] | |||||
Timeliness of turnaround-front-end
|
Response time | [***] | [***] | |||||
Note: If any performance
target of this SLR/SLA is
missed, the entire
SLR/SLA is considered
missed
|
||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 12 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
| General Administration | Performance | |||||||
| Task | Service Measure | Target | SLR | |||||
Timeliness of turnaround-back-end
|
Response time | [***] | [***] | |||||
Fiche conversion
|
Response time | [***] | [***] | |||||
Records retention and
destruction
|
Document destruction at the end of retention life cycle. | [***] | [***] | |||||
Requests for originals
|
Response time | [***] | [***] | |||||
| Formula | As provided in the Spec Sheet | |||||||
| Measurement Interval | As provided in the Spec Sheet | |||||||
| Measurement Tool | As provided in the Spec Sheet | |||||||
Image Priority Levels
| Image Priority | Description | |
Image priority 1
|
[***] | |
Image priority 2
|
[***] | |
Image priority 3
|
[***] | |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
Page 13 of 14
Symetra Life Insurance Company (Symetra)
Schedule 2H—Content Management SOW
Schedule 2H—Content Management SOW
4.2 Reports
Without limiting the terms of Section 2.11.1 of the Agreement, ACS shall provide written reports to
Symetra regarding ACS’ compliance with the SLRs/SLAs and other content management reports specified
in this Content Management Services Schedule 2H.
5.0 Referenced Schedules Appendices and Agreement Schedules
5.1 Referenced Content Management Services SOW Appendices
| Schedule Appendix | Description | |
Appendix H.1
|
Content Management Hardware and Software | |
Appendix H.2
|
Document Identification Rules and Capture and Export Requirements | |
Appendix H.3
|
Content Management Facilities | |
Appendix H.4
|
Content Management Solution and System Requirements |
5.2 Referenced Agreement Schedules
| Agreement Schedule | Description | |
Schedule 1
|
Relationship Management | |
Schedule 2A
|
Cross Functional Services SOW | |
Schedule 5
|
Fee Reductions |
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Page 14 of 14
H.1 — Content Management Hardware and Software
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | Intel R XEO N ™CPU 3.20 GHZ |
3.25 GB of RAM | [***] | Microsoft Windows Server 2003 Standard Edition | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | Intel R XEO N ™CPU 3.20 GHZ |
3.25 GB of RAM | Dell Tape Drive | [***] | Microsoft Windows Server 2003 Standard Edition | McAfee VirusScan Enterprise Ver. 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | Printer | [***] | Microsoft Windows XP Professional Version 2002 | McAfee VirusScan Enterprise Ver. 8.5i 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
2
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| Service Pack 2 | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5i 8.5.Oi | |||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
3
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
4
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
Symetra Client 5
172.28.138.25
|
DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | 3.6 GHZ | 2 GB | [***] | Microsoft Windows 2003 | McAfee VirusScan Enterprise Ver. 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
5
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | Microfilm Scanner USB | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | Kodak I260 Scanner | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
6
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | .99 GB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
8
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | DelloptiflexGX280 Intel R Pentium R 4 CPU | 248 MB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
9
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
10
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | Intel R Pentium R 4CPU 2.66 GHZ | 248 MB of RAM | [***] | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | |||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | 2.67 GHZ | 504 MB | [***] | Microsoft Windows XP Professional Version 2002 SP2 | McAfee VirusScan Enterprise Ver. 8.5.Oi |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
11
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
| Additional | ||||||||||||
| Hardware | ||||||||||||
| Minimum | Backup | |||||||||||
| Requirement - | Minimum | Devices (for | ||||||||||
| Processor Specs | Requirement - | example | Production Applications | |||||||||
| Machine Name | Speed | Memory | printer, DVD) | (Name/Location/Purpose) | Patch Version | Anti-Virus Version | ||||||
| [***] | ||||||||||||
| [***] | ||||||||||||
| [***] | Intel R Pentium R 4CPU 2.67 GHZ | 248 MB of RAM | Microsoft Windows XP Professional Version 2002 Service Pack 2 | McAfee VirusScan Enterprise Ver. 8.5.Oi | ||||||||
| [***] | ||||||||||||
| [***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
12
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
FileNet P8
The following sections list the hardware and software associated with the FileNet P8 content
management solution in Hillsboro, Oregon.
Hardware
The following tables list hardware for the production, quality assurance, test, development, and
sandbox environments.
Production Environment Hardware
| Server Name | Server Role | |
| [***] | File Store (SAN STORAGE) | |
| [***] | Content Engine/Web Sphere Application Svr | |
| [***] | Database Server (Oracle/SQL) | |
| [***] | Primary Robot Server | |
| [***] | Backup Robot Server | |
| [***] | Process Engine | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Primary Centera | |
| [***] | Replica Centera |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
13
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
Quality Assurance Environment Hardware
| Server Name | Server Role | |
| [***] | Content Engine #1/Web Sphere Application Svr | |
| [***] | Content Engine #2/Web Sphere Application Svr | |
| [***] | Database Server (SQL) | |
| [***] | Database Server (Oracle) | |
| [***] | Primary Robot Server | |
| [***] | Process Engine | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Primary Centera | |
| [***] | Replica Centera |
Test Environment Hardware
| Server Name | Server Role | |
| [***] | Content Engine #1/Web Sphere Application Svr | |
| [***] | Content Engine #2/Web Sphere Application Svr | |
| [***] | Database Server (SQL) | |
| [***] | Database Server (Oracle) | |
| [***] | Primary Robot Server | |
| [***] | Process Engine | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Primary Centera | |
| [***] | Replica Centera |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
14
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
Development Environment Hardware
| Server Name | Server Role | |
| [***] | Content Engine #1/Web Sphere Application Svr | |
| [***] | Content Engine #2/Web Sphere Application Svr | |
| [***] | Database Server (SQL) | |
| [***] | Database Server (Oracle) | |
| [***] | Primary Robot Server | |
| [***] | Process Engine | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Primary Centera | |
| [***] | Replica Centera |
Sandbox Environment Hardware
| Server Name | Server Role | |
| [***] | Content Engine #1/Web Sphere Application Svr | |
| [***] | Content Engine #2/Web Sphere Application Svr | |
| [***] | Database Server (SQL) | |
| [***] | Database Server (Oracle) | |
| [***] | Primary Robot Server | |
| [***] | Process Engine | |
| [***] | Application Engine/Web Sphere Application Svr | |
| [***] | Visual Studio | |
| [***] | Primary Centera | |
| [***] | Replica Centera |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
15
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
Software
| ¨ | Professional Content Mgr 3.x | ||
| ¨ | Content Engine 3.5.0 | ||
| ¨ | Process Engine 3.5.0 | ||
| ¨ | Application Engine 3.5.0 | ||
| ¨ | FileNet P8 3.5.0a Docs | ||
| ¨ | Apache |
16
|
Appendix H.1 — Content Management Hardware and Software | ||
| These materials are considered confidential and proprietary |
Appendix H.2—Document Identification Rules and Capture and Export Requirements
ACS has provided a sample template for document identification rules and capture and export
requirements. This template is representative of the format used for the following:
| ¨ | Agency Services | ||
| ¨ | Funding Services | ||
| ¨ | Funding Services Imperial WSF | ||
| ¨ | Group Excess Loss | ||
| ¨ | Group Field Support | ||
| ¨ | Group Financial Reporting | ||
| ¨ | Group Life | ||
| ¨ | Income Annuities | ||
| ¨ | Individual Content | ||
| ¨ | Individual Forms | ||
| ¨ | Individual Support | ||
| ¨ | Retirement Services |
1
|
Appendix H.2 | ||
| These materials are considered confidential and proprietary |
| Revision Tracking | ||||||
| SR Date | Requestor | Enhancement/Description | Overview of requirements for SR | |||
11/8/06 |
||||||
12/11/06 |
||||||
2/7/07 |
||||||
2/26/07 |
||||||
7/10/07 |
||||||
2/14/08 |
||||||
2/21/08 |
||||||
03/05/08 |
||||||
04/21/08 |
||||||
4/23/08 |
||||||
4/24/08 |
||||||
12/29/08 |
||||||
| ACS confidential and proprietary | Page 1 of 1 |
| Funding Services | INDEX VALUE PROPERTIES | |
Document Class Name:
|
Funding Services | |
Doc Class Symbolic Name:
|
FS | |
Section Title — Batch Name:
|
To P8 = BMFSyyyymmddiiiiii where i is incrementing number | |
Entry Template Name:
|
Funding Services | |
Stored Search:
|
Funding Services | |
Choice List:
|
Company Info; Funding Services DocTypes |
| Property Name | Symbolic Name | |||||||||||||
| (P8 Search | (P8 | XML Tag Name | Format Edits for | Format Edits for | Instructions | |||||||||
| Change with current SR | Element) | Administration) | (For P8 Import) | P8 | Indexing | Rules for Indexing | (Processing exceptions) | |||||||
Indicates to be documented by ACS
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services
|
DOCTYPE CHOICELIST |
|
P8 Choice List Name:
|
Funding Services DocTypes | |
P8 Index Value Used:
|
DocumentTypeFundSvs |
| P8 DocType ChoiceList | ||||||||||
| (Values for P8 search choicelist | Scanning App | |||||||||
| Change with current SR | and in XML to P8 from KY and VS) | (Code for KY) | ||||||||
Indicates to be documented by ACS
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services
|
DOCTYPE CHOICELIST |
|
P8 Choice List Name:
|
Company Info | |
P8 Index Value Used:
|
Company Info |
| P8 DocType ChoiceList | ||||||||||
| (Values for P8 search choicelist | Scanning App | |||||||||
| Change with current SR | and in XML to P8 from KY and VS) | (Code for KY) | ||||||||
Indicates to be documented by ACS
| ACS confidential and proprietary | Page 1 of 1 |
| Funding Services | DOCTYPE CHOICELIST | |
P8 Choice List Name:
|
Case Status | |
P8 Index Value Used:
|
CaseStatus |
| P8 DocType ChoiceList | ||||
| (Values for P8 search choicelist | Scanning App | |||
| Change with current SR | and in XML to P8 from KY and VS) | (Code for KY) | ||
| Approved | ||||
| Disapproved | ||||
| Cancelled |
Indicates to be documented by ACS
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services |
P8 STORED SEARCH AND RESULTS | |
Stored Search: |
Funding Services | |
| Search | Results | |||||||
| Order | Description | Order | Description | |||||
1 |
Contract Number is equal to | 1 | Title | |||||
2 |
Contract Number is like | 2 | Contract Number | |||||
3 |
Company Info is equal | 3 | Company Info | |||||
4 |
Document Type FundSvc is equal to | 4 | Qtr Year | |||||
5 |
Qtr Year is equal to | 5 | Client Name | |||||
6 |
Client Name is like | 6 | Case Status | |||||
7 |
Case Status is equal to | 7 | Document Type FundSvc | |||||
8 |
DCN/ID is equal to | 8 | Page Count | |||||
9 |
DCN/ID is like | |||||||
| Title | Contact Number | Company Info | Qtr/Year | Client Name | Case Status | Document Type Fundsvc | Page Count | |||||||
| [***] | [***] | [***] | [***] | [***] | [***] | |||||||||
| [***] | [***] | [***] | [***] | [***] | [***] | |||||||||
| [***] | [***] | [***] | [***] | [***] | [***] | |||||||||
| [***] | [***] | [***] | [***] | [***] | [***] | |||||||||
| [***] | [***] | [***] | [***] | [***] | [***] |
Portions
marked [***] have been omitted pursuant to a Confidential Treatment
Request by Symetra Financial Corporation, this information has been
filed separately with the Securities and Exchange Commission.
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services |
ENTRY TEMPLATE | |
| This allows documents and images saved on network to be imported into P8. | ||
Entry Template: |
Funding Services |
| Changes for SR | Order | Property | P8 Entry Template Property Rules | Symetra Processing Notes | ||||||||
| 1 | DCN/ID | Required | ||||||||||
| 2 | Contract Number | Required; | 10 characters maximum (alpha/numeric) | |||||||||
| 3 | Company Info | Required; | ChoiceList for CompanyInfo | |||||||||
| 4 | Document Type FundSvc | Required; | ChoiceList for Document Type FundSvc | |||||||||
| 5 | Qtr Year | Required; | 4 character maximum (alpha/numeric) | |||||||||
| 6 | Client Name | Required; | 30 character maximum (any character) | |||||||||
| 7 | Case Status | Required; | ChoiceList for CaseStatus | |||||||||
| 8 | Page Count | Required | ||||||||||
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services |
SECURITY GROUPS | |
Symetra Security Group |
Comments | |
Application.Filenet.FundSvc.Viewer |
See current user listing at: | |
Application.Filenet.FundSvc.Update |
||
Application.Filenet.FundSvc.Capture |
||
Application.Filenet.FundSvc.Entry |
Viewer = view capability
Update = view and index property update capability
Capture = view, index property value and document delete capability
Entry = allowed to input into P8 through Entry Template and have access to template shortcuts
Update = view and index property update capability
Capture = view, index property value and document delete capability
Entry = allowed to input into P8 through Entry Template and have access to template shortcuts
| ACS confidential and proprietary | Page 1 of 1 |
Unit Name
Budget Reference
Storage of Paper
Volume Estimates
Budget Reference
Storage of Paper
Volume Estimates
Production Issue Contacts
| ACS confidential and proprietary | Page 1 of 1 |
Funding Services - Separator/Scan Page
Company: o Clearscape Funding Corporation
Clearscape I Contract #: AA0
| Clearscape II Contract #: CFCII | First 5 digits of last name |
Quarter & Year: Q (ex. 1Q07)
Comment: (Client Name):
|
, | |||||||
Prepared by: o ryablo o catduo o honfau o kevda o cenwil
o poorao o kimgri o panaga o amykan
DOCUMENT TYPES
o APP-Application
o P&S-Purchase and Sale Agreement
o LEG-Legal Documents
o COR-Correspondence
o WIR-Wire/Check Documents
o END-Endorsement
o MIS-Miscellaneous
o P&S-Purchase and Sale Agreement
o LEG-Legal Documents
o COR-Correspondence
o WIR-Wire/Check Documents
o END-Endorsement
o MIS-Miscellaneous
Case Status: o Approved o Disapproved o Cancelled
Number of Pages
Sent to ACS on / / 20
| ACS confidential and proprietary | Page 1 of 2 |
Funding Services- Separator/Scan Page
| Company: o SABS CO | Contract # : AA0 |
Quarter & Year: Q (ex. 1Q07)
Comment: (Client Name):
|
, | |||||||
Prepared
by: o ryablo o catduo o honfau o kevda o cenwil
o poorao o kimgri o panaga o amykan
DOCUMENT TYPES
o APP-Application
o P&S-Purchase and Sale Agreement
o LEG-Legal Documents
o COR-Correspondence
o WlR-Wire/Check Documents
o END-Endorsement
o MIS-Miscellaneous
o P&S-Purchase and Sale Agreement
o LEG-Legal Documents
o COR-Correspondence
o WlR-Wire/Check Documents
o END-Endorsement
o MIS-Miscellaneous
Case Status: o Approved o Disapproved o Cancelled
Number of Pages
Sent
to ACS on / / 20
| ACS confidential and proprietary | Page 2 of 2 |
Appendix H.3 — Content Management Facilities
Operational facilities are at the following location:
ACS, Inc.
1084 S. Laurel Rd
London, KY 40741
Attn: Symetra SBU
1084 S. Laurel Rd
London, KY 40741
Attn: Symetra SBU
FileNet P8 Application Support facilities are at the following location:
ACS, Inc.
3935 NW Alocleck Place
Suite A-100
Hillsboro OR 97124
3935 NW Alocleck Place
Suite A-100
Hillsboro OR 97124
1
|
Appendix H.3 Service Location | ||||
| These materials are considered confidential and proprietary | |
SCHEDULE 3
FEES
FEES
[Attached Hereto]
SCHEDULE 3
Schedule 3
Fees
for
Symetra Life Insurance Company
August 1, 2009
1.0 Introduction
This Schedule 3 provides the basis for determining the Fees for the Services, subject to
adjustments as provided for in this Schedule 3 and in the Agreement, and describes the processes
and methodologies for calculating the Fees. The Fees for the Services are set forth in Appendix
3.1.
2.0 Annual Services Fees
The Annual Services Fees, subject to adjustment as provided for in this Schedule 3 and in the
Agreement, are set forth in Appendix 3.1. The Annual Services Fees will be divided by twelve (12)
to determine the amount of Fees to be invoiced monthly; these Fees will exclude all pass-through
Fees that are chargeable to Symetra, as designated in Appendix 3.1 (e.g., postage, Software
licensing and telephony).
ACS hereby grants to Symetra [***] which Symetra shall have the right to [***] by ACS during the
first twelve (12) months following the Restatement Date. In the event of Termination for
Convenience and only if the termination includes all ACS provided Service Towers, [***] shall be
included in the [***].
3.0 Transition Fees
The transition Services Fees are set forth in Appendix 3.1. The transition Fees will be invoiced as
Services are received, due in accordance with Section 6.3.1 of the Agreement. Without limiting the
foregoing, invoices will be itemized and include the following detail: hardware, Software,
telecommunications pass-through charges and professional Services fees.
4.0 Baselines
The Baselines for all five (5) Contract Years (which Baselines are estimates only in the case of
Contract Years four (4) and five (5)) are set forth in Appendix 3.1. The Baselines shall be re-set
as provided in Section 6.2.3 of the Agreement.
5.0 Fees For Recurring Services
5.1 Fixed Unit Pricing. Fees for recurring Services are aggregated and based upon fixed
unit prices for the resource consumption or volumes identified in the applicable Baselines.
The Fees represent all variable and fixed cost components required to deliver the Services
including, without limitation, costs associated with ACS’ core infrastructure, hardware and
designated Software associated with Service Tower environments, and Equipment Refresh and Software Enhancement obligations (see
Sections 2.5.1 and 2.5.2 of the Agreement). In accordance with the terms set forth in
Section 6.2.3 of the
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Agreement, the Fees will be adjusted (subject to the Deadband Allowance described below) to the
actual resource consumption/volumes in the user environment, and will take effect on the invoice
for the following month. For any resource consumption/volumes that may vary from day-to-day or
other periodic basis, a monthly average will be used to determine whether an adjustment based on an
increase or decrease in resource consumption or volumes should be made.
The Parties have established a “Deadband Allowance” that provides for Services growth and
contraction within a [***] variance above and below the Baselines. Accordingly, if during a given
month there is a variation in a resource consumption or volume within the Deadband Allowance,
the Fees will not be adjusted.
| – | Example (Fixed Unit Price): If the Baseline for a Service is one hundred (100) users, then the Fee will be calculated as one hundred (100) times the unit price. | ||
| – | Example (Within Deadband Allowance): If the Baseline for a Service is [***] users, the Deadband Allowance starts at [***] and ends at [***]. There is no adjustment of Fees for adding or subtracting users within this range. |
5.2 ARC/RRC Units; Adjustments Outside of Deadband Allowance
A. ARC/RRC Units. ARC and RRC unit charges/reductions have been defined for each component
of the Services in Appendix 3.1. For increases or reductions in resource
consumption/volumes outside the Deadband Allowance, the monthly Fees will increase or
decrease based on the incremental resource consumption/volume from the Deadband Allowance
low point (for reductions) or high point (for additions) times the unit price.
| – | Example (ARC Within Deadband Allowance): If the Baseline is one hundred (100) users, and actual volume is one hundred thirty (130) users, on the next monthly invoice, the Fee is calculated as 105 * x + (130-105) * y (where “x” = fixed unit price and “y” = unit price for additional units). | ||
| – | Example (RRC Within Deadband Allowance): If the Baseline is one hundred (100) users, and actual volume is seventy-five (75) users, on the next monthly invoice, the Fee is calculated as 95 * x + (75-95) * (z – x) (where “x” = fixed unit price and “z” = unit price for reduced units). |
B. Adjustments Outside of Pricing Band. If Symetra’s actual consumption/volume for a
particular component of Service is higher or lower than the Pricing Band for the applicable
Baseline, the Parties agree to re-set the affected Baseline(s) in accordance with the terms
set forth in Section 6.2.3.
5.3 Pass-Through Fees. Pass-through Fees are those Third Party charges, including postage, Software
licensing and telephony, that ACS incurs in the provision of Services
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
that are itemized separately from Annual Services Fees and are passed through without
additional mark-up (unless otherwise agreed to by Symetra).
6.0 Termination Fees
The Termination Fees that are applicable as of the Restatement Date are set forth in Appendix 3.1.
ACS represents and warrants to Symetra that it adhered to the Termination Fees principles set forth
below when it established the Termination Fees set forth in such tables, and it will adhere to the
Termination Fees principles set forth below when establishing Termination Fees (if any) in the
future pursuant to Principle #3 below. Should Symetra elect to terminate the Agreement in part for
its convenience or any other partial termination in which Termination Fees may apply, a pro-rata
portion of the Termination Fee shall apply. The Termination Fee tab in Appendix 3.1 provides the
Termination Fees for the sixth month of each Contract Year. Termination Fees for months other than
the sixth month will be calculated on a pro-rata basis.
Principle #1. The maximum aggregate amount of any Termination Fees payable shall be limited to
actual fixed, depreciable (or amortizable) sunk asset and investment costs only related
directly to the Services and other fixed costs as described in the Termination Fees tab of
Appendix 3.1. ACS shall use its commercially reasonable efforts to mitigate and reduce the
amount of Termination Fees applicable by redeploying depreciable or amortizable assets or
investment costs to other uses within ACS for its own use, the use of its customers, and
Symetra.
Principle #2. The applicable amount of any Termination Fees payable shall be further adjusted
on a downward sliding scale straight line depreciation method basis based on the number of days
remaining in the unfulfilled three (3) year Initial Term calculated as of the Termination Date.
Principle #3. ACS will use reasonable efforts to mitigate non-amortizable investment costs.
Symetra shall not be responsible for any additional Termination Fees (meaning Termination Fees
in addition to those set forth in this Schedule 3) and/or other actual non-amortized costs
except to the extent that the Parties have mutually agreed in writing to: (a) adjust or change
the scope of the Services; (b) amend the scope of the applicable Termination Fees and/or other
actual non-amortized costs; and (c) execute an amendment to this Agreement or an Out-of-Scope
Work Order in accordance with Section 2.9 of the Agreement.
7.0 Basis of Pricing
The Fees include the following for each Service Tower:
7.1 Schedule 2B — Data Center Services. The Fees set forth in Appendix 3.1 for the Data
Center Service Tower include the following elements:
7.1.1 Mainframe Services. Pricing for mainframe Services is MIP unit pricing and
shall include all storage and tape charges associated with mainframe
operating systems’ storage as well as all of the managed Services detailed in Schedule 2B.
7.1.2 Server Services. Server unit pricing is measured by quantity of servers and includes
all of the managed Services detailed in Schedule 2B in connection with the following server
types:
| • | Physical Standard Server: HP Proliant DL38x G6 series, 2 CPU, 4 to 8 GB RAM, 2U of rack space or equivalent | ||
| • | Physical Large Server: HP Proliant DL58x G5 series, 4 CPU, 8 to 32 GB RAM, 4U of rack space or equivalent | ||
| • | Virtual Host Server: VMware host server supporting OS instances HP Proliant DL38x G6, 2 CPU, 128 or 144 GB RAM, 2U of rack space or equivalent. | ||
| • | Virtual Server: VMware partitioned server with an OS Instance-Specs negotiated on Instance creation. | ||
| • | Remote Servers: HP Proliant ML350 series — 2 CPU, 4 GB RAM, tower chassis / 5U of rack space or equivalent | ||
| • | EMC VMware vCenter Lifecycle Manager: Services are charged per active CPU slot and product deployment is commercial off-the-shelf [COTS] Standard Edition. Changes to resource units will follow established Change Management Procedures. | ||
| • | EMC VMware vCenter Lab Manager is to be provided by the repurpose of existing HP DL580, 2 CPU Dual Core, 32GB RAM server hardware for the contract term. Services are charged per active CPU slot and services included are outlined in document 05_4.2 Data Center Services. Product deployment is commercial off-the-shelf [COTS]. |
7.1.3 Database Services. Database Services are charged on a per Database Instance basis
and include all Services detailed in Schedule 2B (e.g., mainframe database Services include
all Services associated with supporting DB2 and IMS instances; mid-range database Service
including all Services associated with supporting Oracle databases, and server database
Services include all Services associated with supporting SQL databases).
7.1.4 SAN Storage Services. SAN storage Services are charged on a per gigabyte of storage
quantity and the unit charge includes all charges including, but not limited to, hardware, Software, tape backup and all storage Services defined in Schedule 2B
in connection with the following storage types:
| • | TIER 1: SAN hardware frame is an EMC DMX Symmetrix or equal having 146GB 15K rpm disk drives with a typical RAID5 (3+1) or (7+1) configuration. Metric volumes are based on storage that is allocated to mainframe processing. | ||
| • | TIER 2: SAN hardware frame is an EMC CX Clariion or equal having 300GB FC hard drives with 15K rpm disk speeds with a typical RAID5 (4+1) configuration. Metric volumes are based on RAW allocated physical disk. | ||
| • | TIER 3: SAN hardware frame is an EMC CX Clariion or equal having 1000GB SATA hard drives with 7.2K rpm disk speeds with a typical RAID6 (12+2) configuration. Metric volumes are based on RAW allocated physical disk. | ||
| • | TIER 4: SAN hardware frame is an EMC Centera or equal having 1000GB hard drive node bundle configuration. Metric volumes are based on usable allocated disk. |
7.1.5 Project Services. Project Services are charged on a monthly basis in the fixed dollar
amount set forth in Appendix 3.1 for Services that span all Service Towers. Project
Services shall mean work requested by Symetra so long as: (a) the request is for a discrete
unit of non-recurring work that requires start-up, planning and execution; (b) the work is
not required for ACS to meet other obligations under the Agreement; and (c) the work is not
required to meet SLAs (which work ACS shall perform without incremental cost to Symetra).
If Symetra authorizes an increase in the project Services per month, the rate for such
additional Services shall be provided based on the rates set forth in Schedule 4 or, for
Third-Party charges, as agreed to by Symetra. If Symetra exceeds the monthly project
Services amount available in a given month, the excess amount will be charged using the
rates set forth in Schedule 4 or, for Third-Party charges, as agreed to by Symetra. If
Symetra does not fully utilize the fixed dollar amount available in a given month, the
balance of the unused dollar amount available for that month shall carry forward
month-over-month. The dollar amount shall accumulate and aggregate and be usable for a
twelve (12) month period from the date that amount accrued, after which time such dollar
amount for that corresponding month shall expire.
[***]
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7.1.6 Communication and Collaboration Services. The following communication and
collaboration Services shall be charged as follows
| Resource Category | Resource Unit of Measure | |
Outlook Services, including but not
limited to. email, calendar and email
attachment encryption
|
Employee count provided by Symetra | |
Email archiving
|
Quantity of users | |
Instant Messaging (IM), LiveMeeting, etc.
|
Quantity of users | |
Microsoft Office SharePoint Services (MOSS)
|
Fixed monthly Service Fee |
7.1.7 CoreID Licenses. The following conditions apply to the management of CoreID licenses:
| • | A one-time purchase of [***] CoreID licenses are included at no additional cost to Symetra. | ||
| • | Maintenance Fees for the [***] CoreID licenses will commence with Contract Year 1 of the Agreement. | ||
| • | Newly purchased licenses will incur license Fees for only that Contract Year that they are accounted for within Appendix 3.1. Maintenance charges for those licenses will commence in the following Contract Year. | ||
| • | In February of each Contract Year a true-up will occur to determine additional licenses consumed beyond the Baseline for that year. True-up licenses will only incur license Fees for that Contract Year in which they are accounted for. Maintenance charges for those licenses will commence in the following Contract Year. |
7.2 Schedule 2C—Distributed Computing Services. The Appendix 3.1 Fees for the Distributed
Computing Service Tower include the following elements:
7.2.1 Distributed Computing Services. Distributed computing Services are all of the managed
Services detailed in Schedule 2C associated with supporting desktops, laptops, PDAs (and
other similar devices) and network printers. Pricing is based on an employee count provided
by Symetra for each of the following:
| • | Symetra headquarter desktops, laptops and in-scope attached peripheral devices; and | ||
| • | Remote offices and teleworkers desktops, laptops and in-scope attached peripheral devices. Per employee count Fees for this category include all charges for Third Parties performing the Services. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Support for in-scope mobile computing and PDA devices (e.g., Blackberrys,
Smartphones, and wireless cards) Resource units are calculated based on total
managed devices.
Network-attached printers are a part of the distributed computing Services and are
priced on a per-printer unit price.
7.3 Schedule 2D—Data Network Services. The Appendix 3.1 Fees for the Data Network Service
Tower include the following elements:
7.3.1 Data Network Services. Pricing includes all of the managed Services detailed
in Schedule 2D and is based upon a per-device unit Fee for the following:
| • | Routers; | ||
| • | LAN switches to include both wired and wireless switches; | ||
| • | Firewalls; and | ||
| • | Load balancers. |
Security network Services are priced on a fixed Fee basis for each of the
following:
| • | Network IDS; | ||
| • | Host IDS; and | ||
| • | Managed penetration. |
7.3.2 Data Network Pass-Through Fees.
The cost of inbound/outbound network charges associated with the data network shall
be passed through to Symetra at actual cost plus [***] mark-up. Mark-up Fees are
detailed separately from carrier charges in pass-through detailed billing.
7.4 Schedule 2E—Voice Communications Services. The Appendix 3.1 Fees for the Voice
Communications Service Tower include the following elements:
7.4.1 Voice Services. Voice communications Services include all of the managed
Services detailed in Schedule 2E. Pricing is based upon a Symetra employee count
provided by Symetra.
Call recording Services pricing is based upon a count of Symetra employees
identified by ACS and authorized by Symetra to use call recording Services.
Resource unit is based on the quantity of users.
7.4.2 Voice Services Pass-Through Fees. The cost of inbound/outbound network
charges associated with the voice Services shall be passed through to Symetra at
actual cost plus [***] mark-up. Mark-up Fees are detailed separately from carrier
charges in pass-through detailed billing.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7.5 Schedule 2F—Help Desk Services. The Appendix 3.1 Fees for the Help Desk Service Tower include
the following elements:
7.5.1 Help Desk Services. Help desk Services include all of the managed Services detailed
in Schedule 2F. Pricing is based upon a per employee count provided by Symetra for
individuals authorized to access the help desk.
7.5.2 Pass-Through Fees. The cost of the following user licenses shall be passed through
to Symetra with [***] markup. This markup is reflected in the Appendix 3.1.
| • | Fixed user Remedy licenses; and | ||
| • | Novell ID management licenses. |
7.6 Schedule 2G—Output Processing Services. The Appendix 3.1 Fees for the Output Processing
Services Service Tower include the following elements:
7.6.1 Printed Image Output—ACS Location and Bellevue. Pricing for printed images is based
upon an image count. Image count equates to printed sides, e.g., if front is printed then
image count equals one (1); if both sides are printed, then image count equals two (2). If
nothing is printed on either the front or back, e.g., blank or banner page, then image
count equals zero (0).
7.6.2 Post Processing. Pricing is based upon the quantity each of 6x9 envelopes, #10
envelopes, flat envelopes and boxes.
7.6.3 Print Programming. The fixed monthly Fee for print programming Services is
equal to the Baseline hours multiplied by the print programming hourly rate set forth in
Schedule 4. Print programming Services will include technical design, specification,
programming, Symetra authorized programming support, and testing to meet Symetra’s
requirements. Programming will be provided on applications needed to process Symetra data
files into printed output and for iProof and Doc1 e2Vault Archive. In addition, such
Services will include programming needed for operational requirements such as sequence
number, postal net barcode, fulfillment barcode and logging.
If Symetra authorizes an increase in the print programming hours above the Baseline set forth in
Appendix 3.1, the additional print programming Fee above Baseline will be calculated based on the
print programming rate set forth in Schedule 4 multiplied by the number of hours in excess of the
Baseline. If Symetra does not fully utilize the Baseline dollar amount in a given month, the
balance of the unused dollar amount available for that month shall carry forward month-over-month.
Any unused dollar amount will be available for a twelve (12) month period from the date that amount
accrued, after which time such dollar amount for that corresponding month shall expire.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
7.6.4 iProof. Pricing is based upon job count. For defined jobs, pricing includes
providing print file for image viewing prior to print and archiving processes.
7.6.5 Postal Presorting. Pricing is based on the quantities of #10 and 6x9
envelopes only. These envelopes are mailed at the pre-sort rate for postage.
7.6.6 Pass-Through Fees. All postage charges including over-night mail charges,
freight, special delivery, etc., (e.g., FedEx, UPS and USPS) shall be passed
through to Symetra at actual cost without mark-up.
7.7 Content Management Services. The Appendix 3.1 Fees for the Content Management Service
Tower include the following elements:
7.7.1 Microfiche Conversion Scanning. Pricing is on a per-image basis. The Services
involve the conversion of microfiche images to .tif images. All images on
microfiche are grouped together as a document for indexing.
7.7.2 Microfiche Conversion Request. Pricing is on a per-request basis. The Service
include finding the microfiche that has been requested by Symetra for conversion.
7.7.3 Indexing — Front-end. Pricing is on a per-document basis. The Services
include document start/stop identification, document product identification,
document class identification (folder), document type identification and the
determination and capture of index elements or characters.
7.7.4 Indexing — Back-end. Pricing is on a per-document basis. The Services
include the capture of index elements involving fields or characters.
7.7.5 Received Mail Preparation. Pricing is on a per-page basis. The Services
include receiving mail, opening mail, date/time stamping of mail, and sorting and
preparing mail for scanning.
7.7.6 Back-end Scanning Prep. Pricing is on a per-page basis. The Services include
receiving paper documents from Symetra and preparing them for scanning.
7.7.7 Paper Scanning. Pricing is on a per-image basis. Each paper page will become
one or two images. If the back is blank, there is only one image. The Services
include the physical scanning of each paper page, performing image quality control,
and removing blank images.
7.7.8 Electronic Image. Pricing is on a per-image basis. The Services include the
handling and support to bring electronic images from non-ACS created
images (e.g., faxes, Bellevue scanning) into the appropriate content management system to
stage for indexing.
7.7.9 Requested Research. Pricing is on a per-request basis with the request count made by
Symetra. The Services include finding original documents in storage areas and processing
or returning to Symetra as requested.
7.7.10 Check Handling. Pricing is on a per-check basis. The Services include check
endorsement, detailed check logging, and secure storage of the check until the check is
overnighted back to Symetra.
7.7.11 Copying. Pricing is on a per-image basis. Copying is required in processing because
original certificates and checks, as well as other non-standard documents, are not scanned.
7.7.12
Chase Application Data Capture. Services for Chase Application Data Capture is in
Appendix 3.2
APPENDIX 3.1 TO SCHEDULE 3
FEES
FEES
| Pricing Appendix | The data in this document is Confidential and Proprietary Information | |
| Table of Contents | Pricing Workbook Table of Contents | |
| Worksheet Title / Hyperlink | Description | |
Template Instructions |
||
Instructions & Setup Sheet |
READ FIRST—Instructions for Setting up and Completing Pricing Workbook | |
Pricing Summary Sheets |
||
Pricing Summary - 5 Year Rollup |
Summary of Five-Year pricing across all Service Areas | |
Monthly Charges |
||
Data Center |
Pricing for Data Center Services | |
Distributed Computing |
Pricing for Distributed Computing Services | |
Data Network |
Pricing for Data Network Services | |
Help Desk |
Pricing for Help Desk Services | |
Voice Communications |
Pricing for Voice Communications Services | |
Output Processing |
Pricing for Output Processing Services | |
Content Management |
Pricing for Content Management Services | |
Disaster Recovery |
Worksheet for Itemizing Disaster Recovery Charges for Each Tier of Service | |
Other Costs |
||
Migration (Transition) Fees |
Worksheet for itemizing transition (migration) fees for any major change in the ways that services will be delivered | |
Termination Fees |
Worksheet for itemizing Termination Fees for new services only in each Service Area. | |
Vendor Pricing Assumptions |
||
Pricing Assumptions |
Worksheet to itemize all assumptions upon which its pricing is dependent | |
Other Worksheets |
||
Optional Pricing Scenarios |
Worksheet to price alternate solutions to reduce price |
| Confidential and Proprietary | Summary — 5 Year Rollup Pricing |
SUMMARY—FIVE-YEAR ROLL-UP |
||
Service Recipient: |
Symetra | |
Vendor Name: |
ACS |
TOTAL ANNUAL SERVICE FEES
| Service / Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | Total | ||||||||||||||||||||||||
Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
ANNUAL TOTAL FEES |
$ | 11,414,520 | $ | 10,579,644 | $ | 10,620,036 | $ | 10,757,196 | $ | 10,924,716 | $ | 10,924,716 | $ | 10,924,716 | $ | 76,145,544 | ||||||||||||||||
TOTAL ANNUAL FEES
| Service / Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | Total | ||||||||||||||||||||||||
Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
ANNUAL TOTAL FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
| EARLY TERMINATION FEES | ||||||||||||||||||||||||||||||||
Early Termination Fees — Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Early Termination Fees — Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
TOTAL TERMINATION FEES |
$ | 4,728,377 | $ | 4,161,873 | $ | 3,247,766 | $ | 2,841,432 | $ | 2,515,901 | ||||||||||||||||||||||
| NOTE: Early termination fees apply only to termination for convenience Termination Fees Details | ||||||||||||||||||||||||||||||||
| YEAR 1 ONE-TIME MIGRATION (TRANSITION) COSTS | ||||||||||||||||||||||||||||||||
Data Center |
$ | [***] | ||||||||||||||||||||||||||||||
Distributed Computing |
$ | [***] | ||||||||||||||||||||||||||||||
Data Network |
$ | [***] | ||||||||||||||||||||||||||||||
Help Desk |
$ | [***] | ||||||||||||||||||||||||||||||
Voice Communications |
$ | [***] | ||||||||||||||||||||||||||||||
Output Processing |
$ | [***] | ||||||||||||||||||||||||||||||
Content Management |
$ | [***] | ||||||||||||||||||||||||||||||
TOTAL MIGRATION (TRANSITION) FEES |
$ | [***] | ||||||||||||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 1 of 1
Confidential and Proprietary |
Pricing for Data Center |
Data Center |
Symetra |
ACS |
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Description/ | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Resource Unit of Measure | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe Services (Dedicated system) |
MIPs | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Servers |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Physical Standard Server |
Qty of Servers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Physical Large Server |
Qty of Servers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | Y2 represents VM Ware host refresh to increase memory to support V Sphere Software License | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Virtual Host Servers |
Qty of Servers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Virtual Server OS Instances |
Qty of OS Instances | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Servers |
Qty of Servers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Database Services |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
Qty of Instances (Prod, QUA and Dev) | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Servers |
Qty of Instances (Prod, QUA and Dev) | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 1 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 2 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 3 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 4 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Infrastructure Project Services |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Project Pool Hours |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Communication and Collaboraration |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
archiving |
Employee Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | Includes labor and tools - infrastructure support included in server rates above | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Email Archive |
Qty of Users | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
IM, Livemeeting, etc. |
Qty of Users | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MOSS |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
EMC VMware Lab Manager |
Qty of Active CPU Slots | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
EMC VMware Lifecycle Manager |
Qty of Active CPU Slots | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ORACLE Core ID Licensing (non-employee) |
Qty of Licenses | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Oracle Core ID Maintenance (non-employee) |
Qty of Licenses | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICES FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. |
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Pass-Through Description & Vendor |
Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Filenet Software Maintenance |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) — see “Pass through detail” sheet |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | VMWare Instance SA-06-026, Email Archive SA-07-035, Manage User Groups SA-07-035, Managed Transport (FTP) SA-08-0021 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | |||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
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Mainframe Services (including DASD and Tape Processing) |
MIPs | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Servers |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Physical Standard Server |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Physical Large Server |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Virtual Host Servers |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Virtual Server OS Instances |
Qty of OS Instances | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Remote Servers |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Database Services |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
Qty of Instances (Prod, QUA and Dev) | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Servers: SQL |
Qty of Instances (Prod, QUA and Dev) | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Storage Services |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 1 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Storage Services TIER 2 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Storage Services TIER 3 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Storage Services TIER 4 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Communication and Collaboraration |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
archiving |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Email Archive |
Qty of Users | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
IM, Livemeeting, etc. |
Qty of Users | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
MOSS |
Fixed | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
EMC VMware Lab Manager |
Qty of Active CPU Slots | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||
EMC VMware Lifecycle Manager |
Qty of Active CPU Slots | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||
ORACLE Core ID Licensing (non-employee) |
Qty of Licenses | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||
Oracle Core ID Maintenance (non-employee) |
Qty of Licenses | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Infrastructure Project Services |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Project Pool Hours |
Hours | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Charge | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | $ | [***] | ||||||||
FileNet Application Services |
[***] | [***] | $ | [***] | ||||||||
IT Continuity (Disaster Recovery) |
[***] | $ | [***] | $ | [***] | |||||||
Total |
$ | [***] | ||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. STORAGE — provided tiered storage pricing and adjusted volumes to reflect virtualization and changes to P8 environment
3. P8 ENVIRONMENT — Provided breakout of P8 volumes in a separate sheet “Data Center-P8”
4. Revised MOSS pricing
5. Revised project pool hours rate based of current labor rates
6. Provided better year-over-year efficiencies
STORAGE TIERING EXPLANATION:
Tier 1 is mainframe storage
Tier 2 is high speed fiber channel connected storage
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 1 of 1
Confidential and Proprietary |
Pricing for Data Network |
Data Network |
Symetra |
ACS |
| Year 1 | Year 2 | Year 3 | ||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | ||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | ||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Network Services |
||||||||||||||||||||||||||||||||||||||
Routers (includes all managed services) |
Qty of routers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Load Balancers |
Qty of load balancers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
LAN Switches (Wired and wireless and includes all managed services) |
Qty of switches | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Firewalls (includes all managed services) |
Qty of firewalls | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Network IDS |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Host IDS |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
Managed penetration |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
| MONTHLY SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
| ANNUAL SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. |
||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor |
Unit of Measure |
Monthly Total |
Monthly Total |
Monthly Total |
||||||||||||||||||||||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
| $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||
| Year 1 | Year 3 | Year 4 | ||||||||||||||||||||||||||||||||||
| Price Per Month | Year 2 | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||
| Vendor Provided Services | ARC Unit | Price Per Month | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | |||||||||||||||||||||||||||
Routers |
Qty of routers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||
Load Balancers |
Qty of load balancers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||
Switches |
Qty of switches | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||
Firewalls |
Qty of firewalls | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | $ | [***] | ||||||||
Total |
$ | [***] | ||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out
account management
2. Added load
balancer pricing
3. Adjusted variable rates to reduce management fees
4. Moved “Output T1” pricing to Data Network tower passthrough charges
5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 1 of 3
Confidential and Proprietary
|
Pricing for Data Network |
Data Network |
Symetra |
ACS |
| Year 4 | Year 5 | Year 6 Optional | ||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | ||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | |||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Network Services |
||||||||||||||||||||||||||||||||||||||||||||
Routers (includes all managed services) |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Load Balancers |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
LAN Switches (Wired and wireless and includes all managed services) |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Firewalls (includes all managed services) |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Network IDS |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Host IDS |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Managed penetration |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
$ |
[***] | $ |
[***] | $ |
[***] | |||||||||||||||||||||||||||||||||||||||
$ |
[***] | $ |
[***] | $ |
[***] | |||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. |
||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor |
Monthly Total |
Monthly Total |
Monthly Total |
|||||||||||||||||||||||||||||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||
| $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||
$ |
[***] | $ |
[***] | $ |
[***] | |||||||||||||||||||||||||||||||||||||||
$ |
[***] | $ |
[***] | $ |
[***] | |||||||||||||||||||||||||||||||||||||||
$ |
[***] | $ |
[***] | $ |
[***] | |||||||||||||||||||||||||||||||||||||||
| Year 6 Optional | Year 7 Optional | |||||||||||||||||||||||
| Year 5 | Price Per Month | Price Per Month | ||||||||||||||||||||||
| Vendor Provided Services | Price Per Month | ARC Unit | RRC Unit | |||||||||||||||||||||
| Resource Unit Category | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | ||||||||||||||||||
Routers |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Load Balancers |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Switches |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Firewalls |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Management Fees Detail:
Description
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
Total
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out
account management
2. Added load
balancer pricing
3. Adjusted variable rates to reduce management fees
4. Moved “Output T1” pricing to Data Network tower passthrough charges
5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 2 of 3
Confidential and Proprietary |
Pricing for Data Network |
Data Network |
Symetra |
ACS |
| Year 7 Optional | ||||||||||||||||
| Price Per Month | ||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | ||||||||||||||
| Resource Unit Category | Quantity | Unit Price | Monthly Total | Description/Comments | ||||||||||||
Management Services (including fees associated with Schedule 1) |
[***] | $ | [***] | $ | [***] | |||||||||||
Network Services |
||||||||||||||||
Routers (includes all managed services) |
[***] | $ | [***] | $ | [***] | |||||||||||
Load Balancers |
[***] | $ | [***] | $ | [***] | |||||||||||
LAN Switches (Wired and wireless and includes all managed services) |
[***] | $ | [***] | $ | [***] | |||||||||||
Firewalls (includes all managed services) |
[***] | $ | [***] | $ | [***] | |||||||||||
Network IDS |
[***] | $ | [***] | $ | [***] | |||||||||||
Host IDS |
[***] | $ | [***] | $ | [***] | |||||||||||
Managed penetration |
[***] | $ | [***] | $ | [***] | |||||||||||
| $ | [***] | |||||||||||||||
| $ | [***] | |||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. |
||||||||||||||||
Pass-Through Description & Vendor |
Monthly Total |
Description/Comments |
||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | ||||||||||||||
Other (specify in Comments) |
$ | [***] | ||||||||||||||
| $ | [***] | |||||||||||||||
| $ | [***] | |||||||||||||||
| $ | [***] | |||||||||||||||
| $ | [***] | |||||||||||||||
Vendor Provided Services |
||
Resource Unit Category |
Routers |
Load Balancers |
Switches |
Firewalls |
Management Fees Detail:
Description
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
Total
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Added load balancer pricing
3. Adjusted variable rates to reduce management fees
4. Moved “Output T1” pricing to Data Network tower passthrough charges
5. Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Page 3 of 3
| Confidential Proprietary | Pricing for Distributed Computing |
Distributed Computing
Symetra
ACS
ACS
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all
services specified in SOW) |
Employee Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and
all services specified in SOW including any third party services ) |
Employee Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals
and all services specified in SOW including any third party services ) |
Employee Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Network Attached Printers |
Qty of Printers | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc. |
Qty of Managed Devi | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | |||||||||||||||||||||||||||||||||||||||||||
Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all
services specified in SOW) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and
all services specified in SOW including any third party services ) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals
and all services specified in SOW including any third party services ) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Network Attached Printers |
Qty of Printers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc. |
Qty of Managed Devi | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team,
Innovation, SDRM, Contract management,
Other cross functiona |
[***] | [***] | $ | [***] | ||||||||
Total |
[***] | |||||||||||
| 1. | Called out account management | |
| 2. | Broke pricing down into Headquarters, Remote Offices, and Remote Teleworkers |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Help Desk
Symetra
ACS
ACS
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Help Desk Users (includes all services specified in SOW) |
Employee Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Symetra Remedy User Licenses |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fixed user Remedy licenses |
Total Licenses | [***] | $ | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | BMC has changed their pricing structure. Includes 5 licenses for Atrium CMDB |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Novell ID Management Licenses |
Total Licenses | [***] | $ | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | ACS Novell ID Solution will replace this software. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
[***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | |||||||||||||||||||||||||||||||||||||||||||
Help Desk Users |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | $ | [***] | ||||||||
Total |
[***] | |||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Updated Remedy licenses count
3. Added Novell ID Management Licences pricing
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Voice Communications
Symetra
ACS
ACS
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Voice Services as detailed in the Voice Services SOW |
Employee Count |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Call Recording (NICE) |
Qty of Users |
[***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICES FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Inbound — Access Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Outbound/Inbound — Dedicated Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Outbound — Switched / Business Line Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Price | Price | Price | Price | Price | Price | Price | Price | Price | Price | Price | Price | Price | Price | |||||||||||||||||||||||||||||||||||||||||||||
Voice Services as detailed in the Voice Services SOW |
Employee Count |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Call Recording (NICE) |
Qty of Users |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
On-site voice services support |
[***] | [***] | [***] | |||||||||
Total |
[***] | |||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
| 1. | Called out account management | |
| 2. | Added pricing for Call Recording (NICE) | |
| 3. | Added Avaya Maintenance Charges to passthrough detail |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Output Processing | ||||||||
Symetra |
||||||||
ACS |
||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Printed Image (Dallas) |
Image Count. | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Printed Image (Bellevue) |
Image Count. | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Post-Processing |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6x9 envelopes |
Qty | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
#10 envelopes |
Qty | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Flat envelopes |
Qty | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Boxes |
Qty | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Print Programming |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
iProof |
Job Count | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Postal Presorting |
Qty of #10 and 6x9 Envelopes | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICES FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
See “Pass-through detail” sheet |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | ARC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Price | RRC Unit Price | Price | Price | Price | Price | ARC Unit Price | Price | Price | Price | Price | Price | Price | Price | |||||||||||||||||||||||||||||||||||||||||||
Printed Image (Dallas) |
Image Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Printed Image (Bellevue) |
Image Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||
Post-Processing |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6x9 envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
#10 envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Flat envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Boxes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Print Programming |
Fixed | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
iProof |
Job Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Postal Presorting |
Qty of #10 and 6x9 Envelopes | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross function |
[***] | [***] | $ | [***] | ||||||||
DOC1 e2Vault Archive Management Fee |
[***] | [***] | $ | [***] | ||||||||
Total |
[***] | |||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Broke down Printed Image pricing to Dallas and Bellevue
3. Moved
USPS charges to passthrough
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Content Management | ||||||||
| Symetra | ||||||||
ACS |
||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | Baseline | Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Quantity | Unit Price | Monthly Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services |
Fixed | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Scanning & Imaging |
Per Image | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | Research in progress to confirm “MicroFiche Conversion Scanning” includes image | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Request |
Per Request | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Indexing — Frontend |
Per Document | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Indexing |
Per Document | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Received Mail Prep |
Per Page | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Backend Scanning Prep |
Per Page | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Paper Scanning |
Per Image | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Electronic Image |
Per Image | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | Research in progress to confirm if “electronic image” includes front-end image processing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Requested Research |
Per Request | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Check Handling |
Per Check | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Copying |
Per Image | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY SERVICES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor |
Unit of Measure | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Monthly Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | [***] | [***] | [***] | [***] | $ | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL PASS-THROUGH FEE | [***] | [***] | [***] | [***] | $ | [***] | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ANNUAL SERVICE AREA FEES | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vendor Provided Services | ARC Unit | RRC Unit | ARC Unit | RRC Unit | RRC Unit | ARC Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Resource Unit Category | Unit of Measure | Price | RRC Unit Price | ARC Unit Price | Price | Price | Price | ARC Unit Price | Price | Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | |||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Scanning & Imaging |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
MicroFiche Conversion Request |
Per Request | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Indexing — Frontend |
Per Document | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Indexing |
Per Document | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Received Mail Prep |
Per Page | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Backend Scanning Prep |
Per Page | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Paper Scanning |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Electronic Image |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Requested Research |
Per Request | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Check Handling |
Per Check | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Copying |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Programming Hours |
Per Hour | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||
External Business Partner Transmit |
Per Day - Daily cost for automated | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Management Fees Detail:
| Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | $ | [***] | ||||||||
Total |
$ | [***] | ||||||||||
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Transition Fees
Symetra
ACS
ONE TIME DATA CENTER TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | Transformational activities | |||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DATA CENTER TRANSITION FEES |
$ | [***] | ||||||
ONE TIME DISTRIBUTED COMPUTING TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DISTRIBUTED COMPUTING TRANSITION FEES |
$ | [***] | ||||||
ONE TIME DATA NETWORK TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DATA NETWORK TRANSITION FEES |
$ | [***] | ||||||
ONE TIME HELP DESK TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | Novell ID Management SW One-times | |||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL HELP DESK TRANSITION FEES |
$ | [***] | ||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ONE TIME VOICE COMMUNICATIONS TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL VOICE COMMUNICATIONS TRANSITION FEES |
$ | [***] | ||||||
ONE TIME OUTPUT PROCESSING TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
ONE TIME OUTPUT PROCESSING TRANSITION FEES |
$ | [***] | ||||||
ONE TIME CONTENT MANAGEMENT TRANSITION FEES
| Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
ONE TIME CONTENT MANAGEMENT TRANSITION FEES |
$ | [***] | ||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential and Proprietary
|
Termination Fees | |
Termination Fee Details |
||
Symetra |
||
ACS |
| Data Center | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ALL TERMINATION FEES ARE CALCULATED BASED ON TERMINATION IN MONTH 6 OF THE RESPECTIVE CONTRACT YEAR | |||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
| Distributed Computing | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
| Data Network | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
| Help Desk | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***]. | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
1 of 1
| Voice Communications | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***]\ | Included in Data Network | |||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | Included in Data Network | |||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
| Output Processing | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
| Content Management | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days
after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination
of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware
acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used
solely to provide the outsourcing Services and actual charges for license Termination Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice
support, external Services costs (e.g., legal expenses, notary fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS,
but only for equipment acquired and used solely to provide the outsourcing Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Mark-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||
Assumptions
Pricing Assumptions
Symetra
Symetra
ACS
ASSUMPTIONS (State all assumptions upon which its pricing is being determined). Insert as many
lines as necessary to ensure all assumptions are accurately expressed.
| Data Center Recurring Pricing Assumptions | ||
1
|
This service contract is for 5 plus 2 optional years, beginning on Aug 1, 2009 which is the date of steady-state service commencement. | |
2
|
Monthly Datacenter Benchmark Credit of [***]has been reflected in Server, Storage, and Mainframe rate reductions. | |
3
|
Pricing assumes no sales tax on our price to the customer. | |
6
|
Annual DR test included in DR monthly fees. | |
8
|
Employee Count will be determined by the number of users from Symetra HR. | |
10
|
Pricing assumes transformed environment with aggressive virtualization over a 9 month transformation period beginning at contract Re-Instatement date. Any adjustments to solution may affect pricing. | |
11
|
Physical DBA support only on Application/database servers. | |
12
|
Email encryption is included in base price. | |
14
|
RSA tokens managed are 559. Renewal of RSA tokens is included in account management line item. | |
20
|
Filenet Application Services line item represents application support labor (3.4 FTEs). The labor -pricing has increased due to majority of on-shore, highly skilled resources who support this critical application. This BAFO pricing reflects a steady state operational support level. | |
21
|
Physical DBA administration includes installation, patching, upgrades/migrations to new releases, backup methodology, restores either to development/test databases. In addition, ACS’ DBA team provides performance tuning of the production databases, running SQL traces, and uses tools to analyze server CPU, I/O, and cache buffers. ACS implements database objects such as adding triggers, stored procedures, columns, indexes and user passwords as required. ACS also monitors space use, plan for capacity changes, and physical placement of data files. | |
22
|
The MIP rate includes MF services and storage and tape associated with operating system. | |
23
|
Tier 1 storage is application allocated Symetra storage. | |
25
|
DR services excludes non-production Servers | |
28
|
VM Lab Manager included in base 3 Host Servers, 1 Lifecycle manager. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
1 of 5
Assumptions
| Data Center Recurring Pricing Assumptions | ||
29
|
No RRC rate for Active CPU Slot unit of measure due to SW license limitation for VM Lab Manager and VM Lifecycle Manager. | |
30
|
ORACLE Core ID 25,000 licenses included in base. Ongoing maintenance is Symetra’s financial responsiblity. | |
31
|
Cost of re-purposed servers for Lab Manager rates are included in the Lab Manager rates and do not include refresh. In the event Symetra request refresh for lab manager host servers, ACS and Symetra will work on rates to meet the requirement. | |
32
|
Project Pool is based on a blended rate of [***] times 100 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates. |
| Distributed Computing Recurring Pricing Assumptions | ||
1
|
Backup of desktops not included. | |
2 |
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3 |
||
4 |
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5 |
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6 |
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7 |
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8 |
||
9 |
||
10 |
||
11 |
||
12 |
||
13 |
||
14 |
||
15 |
| Data Network Recurring Pricing Assumptions | ||
1
|
Pass-through monthly unit charges based on April 2009 charges from Sprint | |
2 |
||
3 |
||
4 |
||
5 |
||
6 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
2 of 5
Assumptions
| Data Network Recurring Pricing Assumptions | ||
7 |
||
8 |
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9 |
||
10 |
||
11 |
||
12 |
||
13 |
||
14 |
||
15 |
| Help Desk Assumptions | ||
1
|
Pricing assumes that VIP support for the help desk includes no more than 10% of the overall user base and/or incident volumes. | |
2
|
ACS pricing is based on avg call volume of 1.3 calls per user per month. SLA relief will be granted when call volume exceeds 1.5 calls per user per month. | |
3
|
Novell Identity Manager 3.6 & Prior 1-User License includes User Application with Search, whitepages and password reset as well as integration with eDirectory, LDAP, AD, Groupwise, Exchange, Notes | |
4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Confidential Information
3 of 5
Assumptions
| Voice Communications Assumptions | ||
1
|
Monthly pass-through telecom charges based on 12-month average of fees charged. These are the total telecom charges including a [***] markup for voice long distance charges. Data network charges are included in the Data Network tower. | |
2 |
||
3 |
||
4 |
||
5 |
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6 |
||
7 |
||
8 |
||
9 |
||
10 |
||
11 |
||
12 |
||
13 |
||
14 |
||
15 |
| Output Processing Assumptions | ||
3
|
ACS provides printer supplies (i.e., toner and paper) for print at Bellevue and Symetra provides check printing paper. | |
4
|
Print Programming is based on a Bowne labor rate of [***] times 208 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates. | |
5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
4 of 5
Assumptions
| Content Management Assumptions | ||
| The line item for “Microfiche Conversion Scanning” is the additional cost associated with the capture of an image from microfiche. | ||
| In a current typical request, to create images from a microfiche, Symetra would be billed the following: | ||
1. “Microfiche Conversion Request” to manually find the microfiche by the Symetra provided policy number |
||
2. “Electronic Image” to create the image |
||
3. “Microfiche Conversion Scanning” to cover the additional effort to capture images on the microfiche |
||
1
|
To avoid future confusion, ACS has adjusted the description and amount for Row 10 — it is now described as “Microfiche Conversion Scanning and Imaging” at a rate of [***] which combines the previously separated values. | |
2
|
The “Chase Application Data Capture” SOW is not currently included in the pricing. It will be billed under the terms of the SOW until Symetra and ACS reach an agreement as to how to reflect it otherwise. | |
3 |
||
4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Confidential Information
5 of 5
Data Center
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
IBM Websphere Application Server SW Maintenance SA-06-025 |
1 | [***] | $ | [***] | ||||||||||||
VMWare Host and Instance suppoort SA-06-026 |
1 | [***] | $ | [***] | ||||||||||||
Email Archive management SA-07-035 |
1 | [***] | $ | [***] | ||||||||||||
Manage User Groups SA-07-035 |
1 | [***] | $ | [***] | ||||||||||||
Managed Transport (FTP) physical windows server SA-08-0021 |
1 | [***] | $ | [***] | ||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Data Center P8
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Filenet Software Maintenance |
1 | $ | [***] | $ | [***] | |||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Data Network
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Telecom Data Charges (Circuits Cincinnati OH.) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Data Charges (Circuits Itasca IL..) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Data Charges (Circuits Miami FL.) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Data Charges (Circuits Norcross GA.) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Data Charges (Circuits Plano TX.) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Data Charges (Circuits South Windsor CT.) — Sprint |
1 | [***] | $ | [***] | ||||||||||||
Telecom Additional Data Circuits (see “Voice-Data Breakdown” sheet) |
1 | [***] | $ | [***] | ||||||||||||
Output T1 (Dallas) |
1 | [***] | $ | [***] | ||||||||||||
Sungard Disaster Recovery Circuit |
1 | [***] | $ | [***] | ||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Distributed Computing
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
None |
||||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | — | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | — | ||||||||||||||
Help Desk
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Symetra Remedy User Licenses |
||||||||||||||||
Fixed user Remedy licenses |
[***] | $ | [***] | $ | [***] | |||||||||||
Novell ID Management Licenses |
[***] | $ | [***] | $ | [***] | |||||||||||
Other (specify in Comments) |
$ | [***] | ||||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
Voice Communications
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
See separate tab “Voice-Data Breakdown” |
1 | [***] | $ | [***] | ||||||||||||
Avaya Maintenance (Based on FY09 average monthly costs) |
1 | [***] | $ | [***] | ||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Output Processing
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Postage
— Bowne (Based on FY09 average monthly costs) |
1 | [***] | $ | [***] | ||||||||||||
USPS Presort |
1 | [***] | $ | [***] | ||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
Content Management
Pass-through Charges (Third-party provided products, services, and/or project expenses)
| Monthly | ||||||||||||||||
| Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
None |
0 | [***] | $ | [***] | ||||||||||||
| MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| ANNUAL PASS-THROUGH FEE | $ | [***] | ||||||||||||||
| Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Total | Street 1 | City | State | Invoice Date | BTN | Carrier | |||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3839100974 | [***] | [***] | CINCINNATI | OH | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3820600281 | [***] | [***] | ITASCA | IL | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3843601180 | [***] | [***] | MIAMI | FL | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3844500713 | [***] | [***] | NORCROSS | GA | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3851301160 | [***] | [***] | PLANO | TX | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3876500069 | [***] | [***] | SOUTH WINDSOR | CT | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 510840 | 5108400409 | CIRCUIT | PLHIGL452309 | [***] | [***] | BELLEVUE | WA | 04/08/2009 | 2253922 | Integra Telecom | |||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | DHEC295933100 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | DHEC295933200 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | DHEC2959933300 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | DHEC799999600 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | DHEC799999700 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | KZET295933124 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | KZET295933224 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | KZET309437624 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | KZET309507724 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 80024373393 | 800243733930409 | CIRCUIT | KZET585540324 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | 206T512856 | 206T5128560306 | TRUNK | 206t512856 | [***] | [***] | BELLEVUE | WA | 03/23/2009 | 206t512856 | QWEST | |||||||||||||||||||||
| [***] | Data | 0 | 206T512856 | 206T5128560409 | TRUNK | 206t512856 | [***] | [***] | BELLEVUE | WA | 04/23/2009 | 206t512856 | QWEST | |||||||||||||||||||||
| [***] | Data | 0 | 206T512857 | 206T5128570309 | TRUNK | 206t512857 | [***] | [***] | BELLEVUE | WA | 03/23/2009 | 206t512857 | QWEST | |||||||||||||||||||||
| [***] | Data | 0 | 206T512857 | 206T5128570409 | TRUNK | 206t512857 | [***] | [***] | BELLEVUE | WA | 04/23/2009 | 206t512857 | QWEST | |||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3839701066 | [***] | [***] | BETHEL PARK | PA | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 259930 | 2599300409 | CIRCUIT | 60KDGS100946TW | [***] | [***] | HILLSBORO | OR | 04/15/2009 | tw telecom | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3818100781 | [***] | [***] | HILLSBORO | OR | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3818300018 | [***] | [***] | HILLSBORO | OR | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 000831582763 | 0008315827630409 | CIRCUIT | LDPL000005510674672 | [***] | [***] | HILLSBORO | OR | 04/16/2009 | 000831582763 | VERIZON | |||||||||||||||||||||
| [***] | Data | 0 | 831582763 | 0008315827630409 | CIRCUIT | LDPL000005510674672 | [***] | [***] | HILLSBORO | OR | 04/16/2009 | 000831582763 | VERIZON | |||||||||||||||||||||
| [***] | Data | 0 | 925418070 | 9254180700409 | CIRCUIT | 66654998 | [***] | [***] | HILLSBORO | OR | 04/02/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 80024340152 | 800243401520409 | CIRCUIT | DHEC155915 | [***] | [***] | HILLSBORO | OR | 03/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Data | 0 | Y2110147 | Y21101470409 | CIRCUIT | U149695 | [***] | [***] | HILLSBORO | OR | 04/10/2009 | MCI | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3883300190 | [***] | [***] | INDIANAPOLIS | IN | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3834800878 | [***] | [***] | LONDON | KY | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3891500102 | [***] | [***] | MIAMI | FL | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | Data | 0 | 13154295 | 131542950409 | CIRCUIT | 3836201199 | [***] | [***] | SOUTH WINDSOR | CT | 04/07/2009 | SPRINT | ||||||||||||||||||||||
| [***] | ||||||||||||||||||||||||||||||||||
| DATA | [***] | |||||||||||||||||||||||||||||||||
| [***] | ||||||||||||||||||||||||||||||||||
| [***] | Voice | [***] | 5123741317 | 51237413170409 | LINE | 5123741317 | [***] | [***] | AUSTIN | TX | 04/15/2009 | 5123741317 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5123741317 | [***] | [***] | AUSTIN | TX | 04/01/2009 | 5123741317 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 8143551770 | 81435517700309 | LINE | 8143551770 | [***] | [***] | BELLEFONTE | PA | 03/22/2009 | 8143551770 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 8143551770 | 81435517700409 | LINE | 8143551770 | [***] | [***] | BELLEFONTE | PA | 04/22/2009 | 8143551770 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 5031776869 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 8401362967 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 8401693297 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 8401745084 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 8410158298 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 5068768167 | 50687681670409 | CALLING CARD | 8660118765 | [***] | [***] | BELLEVUE | WA | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 6103631255 | 61036312550409 | LINE | 6103631255 | [***] | [***] | BELLEVUE | WA | 04/13/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 4252568000 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | 4252568000 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4254550722 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6103631255 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4254838791 | [***] | [***] | Bothell | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 3034690364 | 30346903640409 | LINE | 3034690364 | [***] | [***] | Broomfield | CO | 04/07/2009 | QWEST | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 3034690364 | [***] | [***] | Broomfield | CO | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 7344339124 | [***] | [***] | Chelsea | MI | 04/01/2009 | 7344339124 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 5135283043 | 51352830430309 | LINE | 5135283043 | [***] | [***] | CINCINNATI | OH | 03/22/2009 | CINCINNATI BELL | ||||||||||||||||||||||
| [***] | Voice | 0 | 5135283043 | 51352830430409 | LINE | 5135283043 | [***] | [***] | CINCINNATI | OH | 04/22/2009 | CINCINNATI BELL | ||||||||||||||||||||||
| [***] | Voice | 0 | 5135283900 | 51352839000309 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 03/22/2009 | 5135283900 | CINCINNATI BELL | |||||||||||||||||||||
| [***] | Voice | 0 | 5135283900 | 51352839000409 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 04/22/2009 | 5135283900 | CINCINNATI BELL | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 5135281382 | [***] | [***] | CINCINNATI | OH | 04/01/2009 | 5135281382 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 04/01/2009 | 5135283900 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7167419291 | 71674192910409 | LINE | 7167419291 | [***] | [***] | Clarence | NY | 04/10/2009 | 7167419291 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 7048940007 | 70489400070309 | LINE | 7048940007 | [***] | [***] | Cornelius | NC | 03/20/2009 | 7048940007 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7048940007 | 70489400070409 | LINE | 7048940007 | [***] | [***] | Cornelius | NC | 04/20/2009 | 7048940007 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 2539129524 | 25391295240309 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 03/08/2009 | 2539129524 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 04/01/2009 | 2539129524 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 03/22/2009 | 2539129524 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 5036246406 | 50362464060409 | LINE | 5036246406 | [***] | [***] | Durham | OR | 04/16/2009 | 5036246406 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5036246406 | [***] | [***] | Durham | OR | 04/01/2009 | 5036246406 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2539521183 | [***] | [***] | Edgewood | WA | 03/22/2009 | 2539521183810 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 100084650701 | 1000846507010409 | LINE | 6183075369 | [***] | [***] | EDWARDSVILLE | IL | 04/16/2009 | 6183075369 | CHARTER COMMUNICATIONS | |||||||||||||||||||||
| [***] | Voice | 0 | 6103636771 | 61036367710409 | LINE | 6103636771 | [***] | [***] | EXTON | PA | 04/13/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 8014510325 | [***] | [***] | Farmington | UT | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 000695965763 | 0006959657630409 | LINE | 4345256470 | [***] | [***] | FOREST | VA | 04/01/2009 | 4345256470 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 8175603517 | 81756035170409 | LINE | 8175603517 | [***] | [***] | FORTH WORTH | TX | 04/13/2009 | 8175603517 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081758 | [***] | [***] | Geneva | IL | 02/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081759 | [***] | [***] | Geneva | IL | 02/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081763 | [***] | [***] | Geneva | IL | 02/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7022601924 | 70226019240409 | LINE | 7022601924 | [***] | [***] | HENDERSON | NV | 04/03/2009 | 7022601924 | EMBARQ | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 7022601924 | [***] | [***] | HENDERSON | NV | 04/01/2009 | 7022601924 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 8282940368 | 82829403680409 | LINE | 8282940368 | [***] | [***] | Hickory | NC | 04/10/2009 | 8282940368 | EMBARQ | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 8282940368 | [***] | [***] | Hickory | NC | 04/01/2009 | 8282940368 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 2818557078 | 28185570780409 | LINE | 2818557078 | [***] | [***] | HOUSTON | TX | 04/13/2009 | 2818557078 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 2819709843 | 28197098430309 | LINE | 2819709843 | [***] | [***] | Houston | TX | 03/19/2009 | 2819709843 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 2819709843 | [***] | [***] | Houston | TX | 04/01/2009 | 2819709843 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 2818557078 | [***] | [***] | HOUSTON | TX | 04/01/2009 | 2818557078 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 6302500621 | 63025006210409 | LINE | 6302500621 | [***] | [***] | ITASCA | IL | 04/01/2009 | 6302500621 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 6302501345 | 63025013450409 | LINE | 6302501345 | [***] | [***] | ITASCA | IL | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6302500245 | [***] | [***] | ITASCA | IL | 04/01/2009 | 6302500245 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6302500621 | [***] | [***] | ITASCA | IL | 04/01/2009 | 6302500621 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 9047459892 | 90474598920409 | LINE | 9047459892 | [***] | [***] | JACKSONVILLE | FL | 04/14/2009 | 9047459892 | AT&T | |||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Total | Street 1 | City | State | Invoice Date | BTN | Carrier | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 9047459892 | [***] | [***] | JACKSONVILLE | FL | 04/01/2009 | 9047459892 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 8165257713 | 81652577130409 | LINE | 8165257713 | [***] | [***] | LEES SUMMIT | MI | 04/03/2009 | 8165257713 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 8165257713 | 81652577130409 | LINE | 8165257714 | [***] | [***] | LEES SUMMIT | MI | 04/03/2009 | 8165257713 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5098915351 | [***] | [***] | LIBERTY LAKE | WA | 04/01/2009 | 5098915351 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5098915351 | [***] | [***] | LIBERTY LAKE | WA | 03/22/2009 | 5098915351 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 8479400760 | 84794007600309 | LINE | 8479400760 | [***] | [***] | LINCOLNSHIRE | IL | 03/28/2009 | 8479400760 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 8479400760 | [***] | [***] | LINCOLNSHIRE | IL | 04/01/2009 | 8479400760 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 5094660743 | 50946607430309 | LINE | 5094660743 | [***] | [***] | MASON | OH | 03/11/2009 | 5094660743 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5094660743 | [***] | [***] | MASON | OH | 04/01/2009 | 5094660743 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5094660743 | [***] | [***] | MASON | OH | 03/22/2009 | 5094660743 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 3053830898 | 30538308980409 | LINE | 3053830898 | [***] | [***] | MIAMI | FL | 04/14/2009 | 3053830898 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 3053830898 | [***] | [***] | MIAMI | FL | 04/01/2009 | 3053830898 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 9706263345 | 97062633450409 | LINE | 9706263345 | [***] | [***] | MONTROSE | CO | 04/16/2009 | 9706263345 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 9706263345 | [***] | [***] | MONTROSE | CO | 04/01/2009 | 9706263345 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 4357871112 | 43578711120409 | LINE | 4357871112 | [***] | [***] | NIBLEY | UT | 04/16/2009 | 4357871112 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4357871112 | [***] | [***] | NIBLEY | UT | 04/01/2009 | 4357871112 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 6787281550 | 67872815500309 | LINE | 6787281550 | [***] | [***] | NORCROSS | GA | 03/22/2009 | 6787281540 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 6787281550 | 67872815500409 | LINE | 6787281550 | [***] | [***] | NORCROSS | GA | 04/22/2009 | 6787281540 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 7705821208 | 77058212080309 | LINE | 7705821208 | [***] | [***] | NORCROSS | GA | 03/25/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4258889473 | [***] | [***] | NORCROSS | GA | 04/01/2009 | 4258889473 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6787281540 | [***] | [***] | NORCROSS | GA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 5037229635 | 50372296350309 | LINE | 5037229635 | [***] | [***] | OREGON CITY | OR | 03/16/2009 | 5037229635 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5037229635 | [***] | [***] | OREGON CITY | OR | 04/01/2009 | 5037229635 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 503Z220305 | 503Z2203050309 | LINE | 5037229635 | [***] | [***] | OREGON CITY | OR | 03/22/2009 | 5037229635 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 503Z220305 | 503Z2203050409 | LINE | 5037229635 | [***] | [***] | OREGON CITY | OR | 04/22/2009 | 5037229635 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 4403546928 | 44035469280409 | LINE | 4403546928 | [***] | [***] | Painesville Township | OH | 04/13/2009 | 4403546928 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4403546928 | [***] | [***] | Painesville Township | OH | 04/01/2009 | 4403546928 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 6263560216 | 62635602160309 | LINE | 6263560216 | [***] | [***] | Pasadena | CA | 03/28/2009 | 6263560216 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 6263560216 | [***] | [***] | Pasadena | CA | 04/01/2009 | 6263560216 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 9725090951 | 97250909510409 | LINE | 9725090951 | [***] | [***] | PLANO | TX | 04/01/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 9726331800 | 97263318000309 | LINE | 9726331800 | [***] | [***] | PLANO | TX | 03/28/2009 | 9726331800 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 9726338632 | 97263386320409 | LINE | 9726338632 | [***] | [***] | PLANO | TX | 04/04/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 9726331800 | [***] | [***] | PLANO | TX | 04/01/2009 | 9726331800 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 3608953270 | 36089532700409 | LINE | 3608953270 | [***] | [***] | Port Orchard | WA | 04/07/2009 | 3608953270 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 3608953270 | [***] | [***] | Port Orchard | WA | 04/01/2009 | 3608953270 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4252261293 | [***] | [***] | RENTON | WA | 03/22/2009 | 4252261293 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4256875850 | [***] | [***] | Renton | WA | 03/22/2009 | 4256875850 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 5096289331 | 50962893310409 | LINE | 5096289331 | [***] | [***] | RICHLAND | WA | 04/01/2009 | 5096289331 | VERIZON NORTHWEST | |||||||||||||||||||||
| [***] | Voice | 0 | 3393414807 | 33934148070409 | LINE | 3393414807 | [***] | [***] | SAN DIEGO | CA | 04/07/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 6192200081 | 61922000810409 | LINE | 6192200081 | [***] | [***] | SAN DIEGO | CA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 6192960486 | 61929604860309 | LINE | 6192960486 | [***] | [***] | SAN DIEGO | CA | 03/14/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 6192960486 | 61929604860409 | LINE | 6192960486 | [***] | [***] | SAN DIEGO | CA | 04/14/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 6192973156 | 61929731560409 | LINE | 6192973156 | [***] | [***] | SAN DIEGO | CA | 04/19/2009 | 6192973156 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6192973156 | [***] | [***] | SAN DIEGO | CA | 04/01/2009 | 6192973156 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7605981558 | 7605981558Rebate | LINE | 7605981558 | [***] | [***] | San Marcos | CA | 11/07/2008 | 7605981558109 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2069323779 | [***] | [***] | SEATTLE | WA | 03/22/2009 | 2069323779 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 4253578257 | 42535782570309 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 03/19/2009 | 4253578257 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 4253578257 | 42535782570409 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 04/19/2009 | 4253578257 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 04/01/2009 | 4253578257 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 2032674886 | [***] | [***] | SOUTHBURY | CT | 04/01/2009 | 2032674886 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 2032674886 | 2032674886Rebate | LINE | 2032674886 | [***] | [***] | SOUTHBURY | CT | 03/16/2009 | 2032674886 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 6512750172 | 65127501720309 | LINE | 6512750172 | [***] | [***] | Stillwater | MN | 03/19/2009 | 6512750172 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 6512750172 | 65127501720409 | LINE | 6512750172 | [***] | [***] | Stillwater | MN | 04/19/2009 | 6512750172 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 18501178642602 | 1786426020409 | LINE | 6232439406 | [***] | [***] | Tolleson | AZ | 04/04/2009 | 6232439406 | COX COMMUNICATION | |||||||||||||||||||||
| [***] | Voice | [***] | 2087349256 | 20873492560309 | LINE | 2087349256 | [***] | [***] | Twin Falls | ID | 03/25/2009 | 2087349256 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 2087349256 | [***] | [***] | Twin Falls | ID | 04/01/2009 | 2087349256 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7076492316 | 70764923160309 | LINE | 7076492316 | [***] | [***] | VALLEJO | CA | 03/28/2009 | 7076492316 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 7076492316 | 70764923160309 | OTHER | 8761575 | [***] | [***] | VALLEJO | CA | 03/28/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 3605743485 | [***] | [***] | Vancover | WA | 04/01/2009 | 3605743485 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 3608850322 | [***] | [***] | Vancover | WA | 04/01/2009 | 3608850322 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 3605743485 | [***] | [***] | Vancover | WA | 03/22/2009 | 3605743485 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 3608850322 | [***] | [***] | Vancover | WA | 03/22/2009 | 3608850322 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 5098912797 | 50989127970409 | LINE | 5098912797 | [***] | [***] | VERADALE | WA | 04/02/2009 | 5098912797 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5098912797 | [***] | [***] | VERADALE | WA | 04/01/2009 | 5098912797 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5095274783 | [***] | [***] | WALLA WALLA | WA | 04/01/2009 | 5095274783 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5095274783 | [***] | [***] | WALLA WALLA | WA | 03/22/2009 | 5095274783 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 7166774894 | 71667748940409 | LINE | 7166774894 | [***] | [***] | West Linn | OR | 04/16/2009 | 7166774894 | VERIZON | |||||||||||||||||||||
| [***] | Voice | [***] | 10009524678 | 100095246780409 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 04/01/2009 | 5036552749 | AT&T | |||||||||||||||||||||
| [***] | Voice | [***] | 503Z220305 | 503Z2203050309 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 03/22/2009 | 5036552749 | QWEST | |||||||||||||||||||||
| [***] | Voice | [***] | 503Z220305 | 503Z2203050409 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 04/22/2009 | 5036552749 | QWEST | |||||||||||||||||||||
| [***] | Voice | 0 | 9544733800001 | 954473380409 | LINE | 4252568186 | [***] | [***] | 04/01/2009 | 9544733800001 | AT&T TELECONFERENCE SERVICES | |||||||||||||||||||||||
| Voice | [***] | 4254833395 | 42548339950409 | LINE | 4254833995 | [***] | [***] | 04/13/2009 | VERIZON | |||||||||||||||||||||||||
| Voice | [***] | 4254833995 | 42548339950409 | LINE | 4254833995 | [***] | [***] | 04/13/2009 | VERIZON | |||||||||||||||||||||||||
| Voice | [***] | 5035790478 | 50357904780309 | LINE | 5035790478 | [***] | [***] | 03/22/2009 | 5035790478 | VERIZON | ||||||||||||||||||||||||
| Voice | [***] | 10009524678 | 100095246780409 | LINE | 5035790478 | [***] | [***] | 04/01/2009 | 5035790478 | AT&T | ||||||||||||||||||||||||
| [***] | Voice | [***] | 4254543238 | 42545432380309 | LINE | 4254543238 | [***] | [***] | BELLEVUE | WA | 03/08/2009 | 4254543238 | QWEST | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 4252565000 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | 4252565000 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 4256462797 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4254543238 | [***] | [***] | BELLEVUE | WA | 03/22/2009 | 4254543238 | QWEST | |||||||||||||||||||||
| [***] | Voice | 0 | 206Z220457 | 206Z2204570309 | LINE | 4254541821 | [***] | [***] | BELLEVUE | WA | 03/22/2009 | QWEST | ||||||||||||||||||||||
| [***] | Voice | 0 | 206Z220457 | 206Z2204570309 | LINE | 4256462797 | [***] | [***] | BELLEVUE | WA | 03/22/2009 | QWEST | ||||||||||||||||||||||
| [***] | Voice | 0 | ASYEASYW02 | ASYEASYW020409 | LINE | 4252565000 | [***] | [***] | BELLEVUE | WA | 04/01/2009 | 4252565000 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | CDACSY | CDACSY0409 | OTHER | CDACSY | [***] | [***] | BELLEVUE | WA | 04/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 4128312172 | 41283121720409 | LINE | 4128312172 | [***] | [***] | BETHEL PARK | PA | 04/10/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 4128314835 | 41283148350409 | LINE | 4128314835 | [***] | [***] | BETHEL PARK | PA | 04/10/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 4128316483 | 41283164830409 | LINE | 4128316483 | [***] | [***] | BETHEL PARK | PA | 04/10/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 6175575103 | 61755751030409 | LINE | 6175575103 | [***] | [***] | BOSTON | MA | 04/12/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 6103978615 | 61039786150309 | LINE | 6103978615 | [***] | [***] | CONSHOHOCKEN | PA | 03/21/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 6103978615 | 61039786150409 | LINE | 6103978615 | [***] | [***] | CONSHOHOCKEN | PA | 04/21/2009 | VERIZON | ||||||||||||||||||||||
| [***] | Voice | 0 | 6108287540 | 61082875400409 | LINE | 6108287540 | [***] | [***] | CONSHOHOCKEN | PA | 04/12/2009 | VERIZON | ||||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Total | Street 1 | City | State | Invoice Date | BTN | Carrier | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177250310 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251200 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251201 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251202 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251203 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251204 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177251205 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 6177251200 | 61772512000409 | LINE | 6177250115 | [***] | [***] | EXTON | PA | 04/02/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6177251202 | [***] | [***] | EXTON | PA | 04/01/2009 | 6177251200 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 6177250115 | [***] | [***] | EXTON | PA | 04/01/2009 | 6177251200 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 3173347350 | 31733473500409 | LINE | 3173347350 | [***] | [***] | INDIANAPOLIS | IN | 04/13/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 3178753798 | 31787537980309 | LINE | 3178753798 | [***] | [***] | INDIANAPOLIS | IN | 03/28/2009 | 3178753798 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 3178753798 | [***] | [***] | INDIANAPOLIS | IN | 04/01/2009 | 3178753798 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 9494623279 | 94946232790309 | LINE | 9494623279 | [***] | [***] | LAKE FOREST | CA | 03/22/2009 | 9494623279 | AT&T | |||||||||||||||||||||
| [***] | Voice | 0 | 3054638449 | 30546384490309 | LINE | 3054638449 | [***] | [***] | MIAMI | FL | 03/26/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 3057156100 | 30571561000409 | LINE | 3057156100 | [***] | [***] | MIAMI | FL | 04/04/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 7863319466 | 78633194660309 | LINE | 7863319466 | [***] | [***] | MIAMI | FL | 03/23/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 8602900164 | 86029001640409 | LINE | 8602900164 | [***] | [***] | SOUTH WINDSOR | CT | 03/01/2009 | AT&T | ||||||||||||||||||||||
| [***] | Voice | 0 | 10009524678 | 100095246780409 | LINE | 8602895937 | [***] | [***] | SOUTH WINDSOR | CT | 04/01/2009 | AT&T | ||||||||||||||||||||||
| Voice | 0 | 8602916600 | 86029166000409 | LINE | 8602916600 | [***] | 04/09/2009 | 8602916600539 | AT&T | |||||||||||||||||||||||||
| VOICE | [***] | |||||||||||||||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
APPENDIX 3.2 TO SCHEDULE 3
Chase Capture Work Authorization
Chase Capture Work Authorization
ACS-SYM-09-0021
September 24, 2009
Reference: Information Technology Services Agreement (ITSA)
[***]
Symetra Life Insurance Company
5069 154th Place NE
Redmond, WA 98052-9669
Symetra Life Insurance Company
5069 154th Place NE
Redmond, WA 98052-9669
Dear [***],
Subject:
Work Authorization WA-09-049 for Chase Application Data Capture
ACS is please to provide the attached Work Authorization and SOW to provide for the capture of data
from specific images delivered by Chase Bank in conjunction with Symetra Retirement Services New
Business documents.
Sincerely,
[***]
SBU Executive
Affiliated Computer Services
Enclosure (1)
| Chase Application Data Capture | Page i | September 24, 2009 |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
WORK AUTHORIZATION
WA-09-049
WA-09-049
By execution of this Work Authorization, Symetra Life Insurance Company hereby authorizes ACS
Commercial Solutions, Inc. to commence work for Chase Application Data Capture as presented in
the attached Statement of Work (SOW).
ACS will electronically pickup images from a Symetra designated FTP location and transfer the
images to a computer network in London Kentucky dedicated to Symetra processing. Once transferred,
ACS will capture all defined data elements following the established data capture rules, and deliver
images and data back to Symetra in the defined format.
ACS will pick up items each business day at 4:00 PM for processing and return the following
business day.
Price Breakdown
Pricing is provided in Section 5 (Pricing) of the attached SOW.
This Work Authorization is governed by the terms and conditions of the Information Technology
Services Agreement executed October 28, 2004 between Symetra Life Insurance Company and ACS
Commercial Solutions, Inc.
ACCEPTANCE:
|
ACCEPTANCE: | |||
ACS Commercial Solutions, Inc.
|
Symetra Life Insurance Company. | |||
[***]
|
[***] | |||
SBU Executive
|
AVP, Director Technology Services | |||
Date
|
Date |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| Chase Application Data Capture | Page ii | September 24, 2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
Chase Application Data Capture Statement
of Work (SOW)
of Work (SOW)
FOR
Symetra Life Insurance Company (Symetra)
and
Affiliated Computer Services (ACS)
April 2009
| ACS and Symetra Confidential | Page 1 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
Table of Contents
1.0 Overview and Business Objectives |
3 | |||
1.1 Services Overview |
3 | |||
1.2 Service Objectives |
3 | |||
2.0 Service Description |
3 | |||
2.1 Scope of the Services to be Supported or Provided |
3 | |||
2.2 Baseline Information |
4 | |||
3.0 Chase Application Data Capture Requirements |
4 | |||
3.1 General Responsibilities |
4 | |||
3.2 Overall Roles and Responsibility |
4 | |||
3.3 Detailed Procedures |
5 | |||
3.4 Workflow Diagram |
7 | |||
4.0 Service Management |
8 | |||
4.1 Objectives |
8 | |||
4.2 Definitions |
8 | |||
4.3 Scope |
8 | |||
4.4 Service Level Fee Reduction |
8 | |||
5.0 Pricing |
9 | |||
5.1 Initial Development |
9 | |||
5.2 Additional Development |
9 | |||
5.3 Monthly Processing |
9 | |||
Attachment A
– (SRS Chase Data Capture to NSCC) |
10 |
| ACS and Symetra Confidential | Page 2 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 1.0 | Overview and Business Objectives | |
| 1.1 | Services Overview | |
| This document is in response to Symetra SR 36313, dated 2/11/2009, revised 3/26/2009, (Attachment A), requesting a proposal for data capture from specific images delivered by Chase Bank in conjunction with Symetra Retirement Services New Business documents. | ||
| 1.2 | Service Objectives | |
| Achieve Symetra requested process per SR 36313. | ||
| 2.0 | Service Description | |
| 2.1 | Scope of the Services to be Provided | |
| ACS will pickup images from a Symetra designated FTP location, transfer the images to a computer network in London Kentucky dedicated to Symetra processing, capture all data elements as-defined in the file Data Capture Fields, following data capture rules as defined in the Content Value Spreadsheet, and deliver images and data back to Symetra in the format defined in the Record Layout file. | ||
| 2.1.1 | Hardware and Software | |
| This solution will make use of hardware and software currently in-use within the Symetra support environment. | ||
| 2.1.2 | Personnel | |
| ACS will be responsible for staffing to perform the responsibilities and procedures for ACS. Symetra will be responsible for staffing the responsibilities and procedures for Symetra. Responsibilities and procedures are outlined in section 3.0. | ||
| 2.1.3 | Policies, Procedures and Standards | |
| Detailed procedures can be found in section 3.3. | ||
| 2.1.4 | Agreements and Licenses | |
| No special agreements or licenses beyond those implied by the conditions of this work authorization are required. |
| ACS and Symetra Confidential | Page 3 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 2.2 | Baseline Information | |
| Table 1-Baseline Information |
| Item | 2009 | 2010 | 2011 | Comments | ||||||||||||
Applications per month |
500 | 700 | 800 | Volumes represent the estimated |
||||||||||||
| volumes and are not committed. | ||||||||||||||||
| 3.0 | Chase Application Data Capture Requirements | |
| 3.1 | General Responsibilities | |
| The following table identifies general roles and responsibilities associated with this SOW. An “X” is placed in the column under the party that will be responsible for performing the task. ACS responsibilities are indicated in the column labeled “ACS”. | ||
| 3.2 | Overall Roles and Responsibility | |
| ACS and Symetra will perform the roles and responsibilities as detailed below to ensure the proper and successful deployment, development, management, administration, performance, enhancement, upgrade and ongoing maintenance of Chase Application Data Capture. These Roles and Responsibilities are in addition to all Roles and Responsibilities detailed in the ITSA and Attachments. | ||
| Table 2-Roles and Responsibility |
| Roles and Responsibilities | ACS | Symetra | ||
Place image files for processing onto designated FTP location |
X | |||
Pull images from designated FTP location |
X | |||
Process images using procedures outlined in Section 3.3 |
X | |||
Transfer completed files to designated FTP location once per day |
X | |||
Validate receipt of completed files |
X | |||
Research rejected files to determine error |
X | |||
Provide reporting to support billing and reconciliation |
X |
| ACS and Symetra Confidential | Page 4 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 3.3 | Detailed Procedures |
| 1.) | ACS retrieves the images from an FTP site and transfers them to an ACS server for processing. | ||
| 2.) | BankFile Pickup: |
| a.) Query the directory and convert/process the Bank File documents into the appropriate format required by BankFileFormID. |
| 3.) | BankFileFormID: |
| a.) Allows the user to incercept the following Sub-Categories. |
| 1.) | IANB Application | ||
| 2.) | RSNB, Multiple Applications | ||
| 3.) | RSNB, No Application. | ||
| 4.) | RSRA, Single Application |
| 4.) | Fax/Bank File Pickup: 4:00 PM (PST), 7:00 PM (EST) each business day. |
| a.) Code handles each of the four sections above in a different manner. | |||
| b.) Enforces business rules, and allows tracking information to be captured. |
| 5.) | FormID/Document Assignment: |
| a.) Images are separated into separate documents (allowing each DocType to have a separate DCN with the left-most digits being a constant 10). | |||
| b.) Each of the two (2) DocTypes referenced within SR 36313 and listed in the CVS will become a new document under Product Line RSNB. |
| 6.) | Fax/Bank Create Stack: |
| a.) Transfers all images/information from the current Tray to the Stack level for processing through ACS work flow. | |||
| b.) Updates the User Defined Fields (UDF) for tracking information. |
| 7.) | Batch Build: |
| a.) The current Stack is moved along in the workflow, and a Batch for the type is created. | |||
| b.) Assigns keying screen(s) to be used for each type. | |||
| c.) Sets the Batch ready to be keyed in the workflow. |
| 8.) | WEBDE (Data Entry Screen) |
| a.) Keying Screens: |
| 1.) | Setup to capture all necessary information as defined in Appendix D, Data Capture Fields. |
| b.) Data entry will come from Symetra/CVS |
| ACS and Symetra Confidential | Page 5 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 9.) | Output |
a.) The data keyed is written out to an SQL Table. This information is
retrieved one time, at the end of the day, for processing and added to the NSCC format
and Control Files. |
| 10.) | NSCC File |
| a.) Complex setup of multiple different record layouts, with branches based on information captured from the documents. |
| 1.) | Header, shown one time per file. NOTE: Only 1 header is required. Multiple sub-headers, however, may be required |
||
| 2.) | Contract Header, split into NY and NON-NY | ||
| 3.) | Detail records, depending on information keyed, these records are written for each type of Application. Also, Funded vs. Non-Funded applications. |
| 11.) | Control File Output (as defined in SRS Section 2.3.2) |
| a.) Builds the ACSControl.txt file per the requirement specs. |
| 1.) | AC Number | ||
| 2.) | DCN | ||
| 3.) | DocType code | ||
| 4.) | DocType Description | ||
| 5.) | APP (Hard coded value.) | ||
| 6) | Image Names (separated by Comma) for each image. |
| b.) Stores all associated images for the day in a common directory. |
| 1.) | Images are compressed into a zipped file, with the Control file included, and sent in a single ACSControl.zip file. |
| 12.) | FTP: |
| a.) FTP Files are sent to designated FTP site once a day at the end processing for that day. | |||
| b.) Tracking of the files for reporting purposes is recorded in the workflow. |
| 13.) | ACK. |
| a.) The .ACK file is written to acknowledge the receipt of the file. | |||
b.) The .ACK file is then pulled back into the ACS system, then the file is read and the batch is
completed, if successful. If an error is found, the batch is rejected and researched to
investigate. |
| 14.) | WEB Reports: |
a.) Web Reports track each document in the work flow. Information is
used to report on Billing, Turnaround, Reconciliation, etc. (Final reports to be
defined). |
| ACS and Symetra Confidential | Page 6 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 3.4 | Workflow Diagram |
NOTE: Numbers correspond to workflow steps in section 3.3
| ACS and Symetra Confidential | Page 7 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 4.0 | Service Management | |
| 4.1 | Objectives | |
| The Chase images will be provided to ACS by 4:00 pm PST (7:00 PM EST) each business day (using existing FTP process). [***] of the output file will be sent to Symetra for processing as defined below. | ||
| Daily Service Performance |
| [***] of data and image transfer completed by 9:00 AM PST (11:00 AM EST) and the remainder to be delivered or reconciled by 11:00 AM PST each business day to be measured daily |
| Monthly Reporting | ||
| A monthly “Time to Process” report will be produced by ACS and provided to Symetra each month as evidence of compliance with this SLR. | ||
| Quarterly Service Level | ||
| For the purposes of establishing overall Service Level compliance, including the assessment of SLA penalties should Symetra choose to enact them, service performance will be measured each quarter. ACS will meet the daily service performance commitment at least [***] of the time during each quarter. | ||
| 4.2 | Definitions | |
| Application Package – The application data will be captured from three documents: Application; Sales Summary Sheet and Beneficiary Information Form. Additional images may be included in the package; however, only document type will be captured per the attached SRS, Section 2.3 | ||
| 4.3 | Scope | |
| This document incorporates the complete scope, as understood by ACS, to meet the requirements set forth in SR 36313. Any requirements not specifically detailed in this response to the above noted SR36313, including those which may arise as part of further implementation discovery, will be considered out of scope. Should Symetra wish to alter the scope to include additional requirements, ACS will require additional time to perform analysis and, if necessary, adjust the pricing provided to Symetra for this service. | ||
| 4.4 | Service Level Fee Reduction | |
| Should Symetra elect to designate the SLR in this SOW as an SLA with the ability to access performance fee reductions, the weighting factor assigned to the SLA shall not exceed [***] of the calculated at-risk amount specified in the ACS/Symetra ITSA. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| ACS and Symetra Confidential | Page 8 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
| 5.0 | Pricing | |
| 5.1 | Initial Development | |
| Initial program development and set-up: $[***] | ||
| This is a fixed price for initial development as detailed in this SOW. | ||
| 5.2 | Additional Development | |
| Additional keying rules not provided within this statement of work or the included attachments may be added by Symetra during development or implementation. Symetra will agree to review, authorize, and pay for any increase in development or processing costs as a result of additional rules not included in the SOW or attachments. | ||
| ACS may elect to include certain program edits to increase data accuracy or capture enhancements. Any costs associated with these edits will be borne solely by ACS | ||
| 5.3 | Monthly Processing | |
| Chase images will be available to ACS by 4:00 PM PST (7:00 PM EST) each business day, using the existing FTP process, with [***] completed output files returned to Symetra no later than 9:00 AM PST (12:00 PM EST) the following business day and the remaining files to be processed no later than 11:00 AM PST (2:00 PM EST). | ||
| The total number of Application Packages processed during the month will be multiplied by the Tier Price that number falls into below: |
| Tier | Range | Price Per | Max | ||||||||||||||||||||||||
1 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
2 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
3 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
4 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
5 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
6 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
7 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
8 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
9 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
10 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
11 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
12 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
13 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
14 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
15 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
16 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
17 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
18 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
19 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
20 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
21 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
22 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
23 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
24 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
25 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
26 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
27 |
[***] | $ | [***] | $ | [***] | ||||||||||||||||||||||
28 |
[***] | $ | [***] | ||||||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
| ACS and Symetra Confidential | Page 9 | 9/24/2009 |
Affiliated Computer Services (ACS)
|
Symetra Life Insurance Company (Symetra) | |
| Chase Application Data Capture |
Attachment
A — (SRS Chase Data Capture to NSCC)
Document updated March 26, 2009
| ACS and Symetra Confidential | Page 10 | 9/24/2009 |
Requirement Specification
for
Document Management Project
for
Capture
Chase Application Data
Version 1.3
Prepared by [***]
03/25/09
Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.
| Requirements Specification for Capture of Chase Application Data | Page ii |
Table of Contents
Note: This requirement was created from template version 3.0 updated 09/23/08.
Revision History
| Name | Date | Reason For Changes | Version | |||||
[***]
|
02/06/09 | Detailed requirements being compiled by RS IT but I am creating this document to provide for total SR needs | 1.0 | |||||
| 02/10/09 | Updates made internally within Sourcing Ops between [***] | 1.1 | ||||||
| 02/26/09 | Updates made as called out in Change Management log. Log provided as attachment and was preliminarily provided to ACS during sizing phase of project. Changes are in blue. | 1.2 | ||||||
| 03/25/09 | Updates made as called out in Change Management log. Log provided as attachment. Changes in green. | 1.3 | ||||||
Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.
| Requirements Specification for Capture of Chase Application Data | Page 3 |
| 1. | Purpose of the Request |
Modify the front end image index process that is currently in place for Retirement Services New
Business Chase documents. The modification of the process includes:
| 1. | Allow data capture of a subset of the documents submitted. | ||
| 2. | The application data captured and other image document type information will be output in a structured layered output file format and formatted control file. |
| 2. | Project Scope |
| 2.1 | Services and Associated Service Level Requirements |
Provide pricing under scenarios for initial setup and ongoing production costs for the capture of
Chase application data based on the following Service Level Requirements. Initial approvals should
be obtained before development begins.
Scenario #1
| • | [***] |
Scenario #2
| • | [***] |
Baseline Volume:
The
projected volume of Chase is targeted to be [***] applications per month beginning [***].
The projections for 2009 are expected to increase in volume, so reporting and continued resource
evaluation is critical to meeting ongoing service commitments.
Proposed Timelines:
| • | Pricing Proposal Due: [***] | ||
| • | Work Authorization signed and executed: [***] | ||
| • | Application Code Development and Test: [***] | ||
| • | In production with Chase: [***] |
Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.
| Requirements Specification for Capture of Chase Application Data | Page 4 |
This
project must be complete and in production as detailed above to
ensure the WAMU transition to
JP Morgan Chase is complete. This needs to be successfully
transitioned to position JP Morgan Chase to sell Symetra products.
| 2.2 | Modification of existing RSNB Chase application |
The
current application for Retirement Services New Business Chase will change as follows:
| • | Chase applications for Income Annuities will continue to process as-is and be export for Viewstar processing. | |
| • | Chase applications with one application for Retirement Services will not be export to Viewstar and will be processed as defined in this document. | |
| • | Chase applications with no application or more than one application for Retirement Services will continue to process as-is and be export for Viewstar processing. | |
| • | Document identification for images will continue to be required but the information passed in the output file will be revised. |
| 2.3 | Data Capture and Export of Chase application |
The application data will be captured on the Retirement Services Application; Sales Summary Sheet
and Beneficiary Information Form. The document type for supporting images with an application will
continue to be identified as currently done today. The output will be provided in two output
files: NSCC output file and Control File.
The application data will be captured from three documents: Application; Sales Summary Sheet and
Beneficiary Information Form. The definition of fields needing to be captured and a definition of
what record the information is used for in the NSCC output file is provided in the attached “RSNB
Chase Fields to Capture.xls”. There will be two
application form types submitted from Chase, one
for NY and one for Non-NY. Samples of all forms are attached.
| 2.3.1 | NSCC Output File |
The layout requirements for the NSCC output file are provided in the attachment “NSCC Record
Layout.xls”. The details in the spreadsheet are as follows:
APP Looping Diagram
|
Overview of the format required in the NSCC output file | |
Record Layout Definitions
|
Tabs are named with the record name. Example “30” contains the layout and requirements for the Submitting Header Record in the NSCC Output File “3301” contains the layout and requirements for the first application and so on. | |
APP-SUB Code List
|
Is a reference for Symetra use that provided only for information. |
The name of the NSCC Output file will be ACSAPP.txt. The ACSAPP.txt file will be zipped together
with the ACSControl.zip file. The output zip file for FTP will be name ACSccyymmddiii,zip where
ccyymmdd is the date zip file was created and iii will be an incremental number for the day. The
ACSccyymmddiii.zip will be written to \\PRDHILVS06\ViewStar\Data\EOE\AnnuityNet\IN
A sample ACSAPP.txt file will be provided by Symetra before development is scheduled to begin.
| Requirements Specification for Capture of Chase Application Data | Page 5 |
| 2.3.2 | Control File |
The layout requirements for the Control File are provided below. A sample Control File is in the
attachment “ACSControl.txt”.
Delimiter
|
Each element will be separated by a comma | |
App Control Number
|
The first DCN of each document will be utilized as the Application Control Number. The Application Control Number will begin with AC and then be followed by the DCN. This number will be the same number passed in the NSCC 33* records; positions 6 — 25. The Application Control Number will be included for each document in the Control File. | |
Document Control Number
|
The document DCN will be written as the 2nd element in each Control File line. This DCN will be the same as used in current Viewstar processing for each document. | |
DocType Code
|
The three character doctype code identified for the document. The doctypes are defined in the Content Values Spreadsheet. | |
DocType Description
|
The verbose document type for the code will be provided. The document type descriptions are defined in the Content Values Spreadsheet. | |
Constant APP
|
Include an element of APP as a constant value. | |
Image Name
|
Image name for the first image in the document. Image names should have .tif extension. | |
Addl Images
|
Write the names of all images for the document, each separated by a comma. All images for an identified document will be written into one line in the Control File. |
| 2.3.3 | Zip File |
There will be one NSCC Output file and one Control file sent for each day’s processing. All the
images and the data will be export each morning for the prior
day’s applications sent by Chase. The
ACSControl.txt file and all the images (.tif) for each NSCC Output file will be included in a
single zip file named ACSControl.zip.
The ACSControl.zip will be zipped together with the ACSApp.txt file. The output zip file for FTP
will be name ACSccyymmddiii,zip where ccyymmdd is the date zip file was created and iii will be an
incremental number for the day. The ACSccyymmddiii.zip and will be written to
\\PRDHILVS06\ViewStar\Data\EOE\AnnuityNet\IN.
| 2.3.4 | ACK File |
Symetra will provide back an ACK file to verify that the ACSccyymmddiii.zip file was received. ACS
should expect to receive ACK files similar to what is received from Viewstar in current
| Requirements Specification for Capture of Chase Application Data | Page 6 |
processing. The requirements provided to Symetra for the ACK file are provided in the Content
Values Spreadsheet on the ‘Misc Processing Info’ tab.
| 2.3.5 | Doctype and DCN Updates |
The DCN
for Chase documents is currently identified by the first two positions being a value of
“15”. Chase documents processed in the new NSCC format will begin with “10”. The “15” will
continue to be utilized if the document is processed as-is to Viewstar.
Two new document types will be added for Retirement Services New Business processing, both for this
new format and the current Viewstar processing.
BNF
|
Beneficiary | For Beneficiary Information page | ||
SSS
|
Sales Summary | For Sales Summary sheet |
Note: Symetra will be able to determine the batches and documents processed through the new format
as the DCN will begin with “10” and the Batch Name will begin with “BMRA”.
| 3. | References |
| • | NSCC Output File Format Requirements: NSCC Record Layout.xls | ||
| • | Data Capture requirements: RSNB Chase Fields to Capture.xls | ||
| • | Sample Application forms: Non-NY: RSA_0001JP.pdf; NY: RSA_0001NYJP.pdf | ||
| • | Sample Sales Summary Sheet: Sales Summary Sheet.pdf | ||
| • | Sample Beneficiary Information Form: Beneficiary Information Form.jpg | ||
| • | Sample Control File: ACSControl.txt | ||
| • | Content Values Spreadsheet: Retirement Services Content Values.xls |
| 4. | Design and Implementation Considerations |
| • | Symetra is incorporating the NSCC output file into a system already developed for other external application feeds. The format is a defined standard that can not be modified. | ||
| • | The NSCC file will feed a system that will then convert the data for import into Viewstar. | ||
| • | Symetra will be modifying internal applications at the same time ACS is developing the capture application and output file programming. It is possible that some requirements will be altered during the development phase. |
| 5. | Assumptions and Dependencies |
| • | Basic rules of document type identification utilized in RSNB Chase processing will remain in place. | ||
| • | Income Annuities application will not be changed and there will be no need for testing it during this development process. |
SCHEDULE 4
SERVICE RATES
SERVICE RATES
Symetra Project Rate Card
| [***] Rates | Monthly Rates | 3 Month Rates | 6 Month Rates | |||||||||||||||||||||||||||||||||||||
| Symetra- | Near- | ACS-Site | ACS | ACS-Site | ACS | ACS-Site | ACS | |||||||||||||||||||||||||||||||||
| ACS Job Title / Labor Category | site | ACS-site | shore | Off-shore | (On Shore) | (Off-shore) | (On Shore) | (Off-shore) | (On Shore) | (Off-shore) | ||||||||||||||||||||||||||||||
Applications Programmer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Business Analyst |
$ | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||
Communications Hardware Specialist |
$ | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||
Communications Network Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Communications Software Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Computer Systems Analyst |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Database Administrator (DBA) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Database Analyst |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Database Architect |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Documentation Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Information Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Network
Design Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Project Manager |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Quality Assurance Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Security Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Software Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Software Systems Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Storage Operations Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Storage Management Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
System Administrator/Operator |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
System Programmer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Systems Engineer |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Tape Librarian |
$ | [***] | $ | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||
Technical Architect |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Training Specialist |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||
Bowne (Output Processing) |
[***] | $ | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||
IBM Consulting for Advanced DR |
[***] | $ | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||
Sun Professional Services for DR |
[***] | $ | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 4
Page 1 of 2
| • | Travel time will not be billed to Symetra. | |
| • | The Service Rates set forth above do not include travel (e.g., mileage, cab/bus/train fare, etc.), meals or other incidental travel expenses that may be incurred by ACS when performing the Other Services, and Symetra shall reimburse ACS for any such reasonable expenses so incurred. Notwithstanding the foregoing, Symetra will not pay for travel (e.g., mileage, cab/bus/train fare, etc.), meals or other incidental expenses for local resources that are based within a fifty (50) mile radius of Symetra’s headquarters or the NWSC, as applicable. |
SCHEDULE 4
Page 2 of 2
SCHEDULE 5
FEE REDUCTIONS AND CORRECTIVE ASSESSMENTS
FEE REDUCTIONS AND CORRECTIVE ASSESSMENTS
1. General. Fee Reductions and Corrective Assessments are designed to encourage the consistent and
timely delivery of Services and value to Symetra. Fee Reductions are not intended to compensate
Symetra for damages, but rather to estimate the diminished value of the Services actually provided.
The goal of Fee Reductions and Corrective Assessments is not to penalize ACS, but to provide a
greater incentive to achieve the Agreement’s stated objectives and focus ACS on Symetra’s critical
needs.
2. SLAs.
2.1 Initial SLAs. Attached to this Schedule 5 is Table 1, which summarizes the SLAs and the
corresponding SLRs and Weighting Factor allocations as of the Restatement Date.
2.2 Fee Reductions. The Fee Reductions for ACS’ failure to achieve any SLR shall be equal to
the product of: (a) the Monthly At-Risk Amount, multiplied by (b) the Weighting Factor for the SLR
that was missed. For example, given the following assumptions: (c) the Fees in the applicable month
are One Million Dollars ($1,000,000); (d) the Monthly At-Risk Amount therefore equals [***] Dollars ($[***]) ([***] percent ([***]%) of the Fees for that month); and (e) an
SLR failure occurs with respect to an SLA having a [***] percent ([***]%) Weighting Factor, Fee Reductions would be calculated as follows:
Monthly At-Risk Amount |
$ | [***] | ||
times |
times | |||
SLA Weighting Factor |
[***] | % | ||
Fee Reduction |
$ | [***] | ||
2.3 Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any Fee Reductions earned in
respect of an SLA that has a Weighting Factor that is less than [***] percent ([***]%) if the SLR for
that SLA is achieved for three (3) consecutive Measurement Intervals following the Measurement
Interval in which the last failure to comply with that SLR occurred.
2.4 Weighting Factors. The total of all Weighting Factors for all SLAs under this Agreement
shall not exceed [***] percent ([***]%). The Weighting Factor for any single SLA shall not exceed [***] percent ([***]%). Symetra shall have the right to
reallocate Weighting Factors among the SLAs on a quarterly basis upon sixty (60) days’ prior written notice to ACS.
2.5 Multiple SLA Failures. If ACS fails to achieve the SLR for any single SLA in two (2) or
more consecutive Measurement Intervals, the Weighting Factor for the second, third, and subsequent
consecutive Measurement Intervals shall be increased as follows:
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 1 of 8
Second Measurement Interval
|
[***]x the Weighting Factor | |
Third and subsequent Measurement Intervals
|
[***]x the Weighting Factor |
2.6 Limits on Fee Reductions. The Fee Reductions in any single month shall not exceed the
Monthly At-Risk Amount.
2.7 Interrelated SLAs. If ACS fails to achieve an SLA and, following such failure, a
Root-Cause Analysis reveals that: (a) such failure would not have occurred but for ACS’ failure to
achieve a separate SLA; and (b) such SLA otherwise would have been achieved, ACS shall not be
obligated to pay any Fee Reductions associated with its failure to achieve such SLA. For example,
if ACS has failed to achieve the batch processing SLA and a Root-Cause Analysis reveals that: (c)
the batch processing SLA would not have been missed but for ACS’ failure to achieve the end-to-end
network availability SLA; and (d) the batch processing SLA otherwise would have been achieved, ACS
would not be obligated to pay any Fee Reductions associated with its failure to achieve the batch
processing SLA (but would be responsible for Fee Reductions associated with its failure to achieve
the end-to-end network availability SLA).
3. Critical Milestones.
3.1 Establishment. Critical Milestones, Due Dates and Corrective Assessments shall be
established by the Parties as provided in Section 2.12 of the Agreement. For the avoidance of
doubt, Corrective Assessments shall not count toward satisfaction of the Monthly At-Risk Amount,
and Corrective Assessments are not subject to earn-back rights.
3.2 Service Delivery Reference Manual. Corrective Assessments relating to the Service Delivery
Reference Manual are as follows:
| Critical Milestone | Due Date | Corrective Assessment | ||||
One-time Service Delivery Reference Manual update following the
Restatement Date |
December 1, 2009 | $ | [***] | |||
Semi-Annual Service Delivery Reference Manual updates |
Each April 1 and October 1 (excluding October 1, 2009) occurring prior to the Termination Date | $ | [***] | |||
3.3 Disaster Recovery. Corrective Assessments relating to Disaster Recovery are as follows:
| Critical Milestone | Due Date | Corrective Assessment | ||
Services restoration following the
occurrence of a disaster recovery
event
|
[***] following the declaration of a disaster recovery event | $[***] one-time and $[***] per day until Services have been restored |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 2 of 8
Table 1: SLAs and SLRs and Weighting Factors as of the Restatement Date
| Weighting | Compound | |||||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||||
| Schedule 2F Help Desk |
||||||||||||||
Help Desk Responsiveness |
||||||||||||||
Speed-to-Answer |
[***] | [***] | % | [***] | % | |||||||||
Call abandonment rate |
[***] | [***] | % | [***] | % | |||||||||
Email response rate |
[***] | [***] | % | [***] | % | |||||||||
Voicemail response rate |
[***] | [***] | % | [***] | % | |||||||||
Incident Resolution |
||||||||||||||
First Contact Resolution of resolvable Incidents |
[***] | [***] | % | [***] | % | |||||||||
Incident closure notice (via e-mail and/or phone) |
[***] | [***] | % | [***] | % | |||||||||
| Schedule 2C Distributed Computing |
||||||||||||||
Install, Moves, Adds and Changes — Workstations Peripherals, and Distributed Servers |
||||||||||||||
1-10 in a single request for new equipment or Software |
[***] | [***] | % | [***] | % | |||||||||
1-10 in a single request for new equipment or Software |
[***] | [***] | % | [***] | % | |||||||||
Urgent request or more than 10 in a single request or new remote server |
[***] | [***] | % | [***] | % | |||||||||
Software Installation |
||||||||||||||
Desktop/laptop remote server core image (e.g., OS, service packs, non-critical security patches) and other business Software, (e.g., Adobe Writer, Java, MS Project, Email Archive) in accordance with Symetra policies. |
[***] | [***] | % | [***] | % | |||||||||
| Schedule 2B Data Center |
||||||||||||||
System Availability |
||||||||||||||
System availability — production systems |
[***] | [***] | % | [***] | % | |||||||||
System availability — non-production systems |
[***] | [***] | % | [***] | % | |||||||||
Batch Processing *** |
||||||||||||||
Scheduled production batch-marker jobs |
Per scheduled time | [***] | % | [***] | % | |||||||||
Scheduled production batch-all other batch jobs |
Per scheduled time | [***] | % | [***] | % | |||||||||
Month end production batch |
Complete jobs per Symetra’s approved schedule | [***] | % | [***] | % | |||||||||
Demand production batch |
[***] | [***] | [***] | % | ||||||||||
General Administrative Functions |
||||||||||||||
Setup or modify job scheduler definition and dependencies |
[***] | [***] | % | [***] | % | |||||||||
One-time schedule change for existing scheduled jobs |
[***] | [***] | % | [***] | % | |||||||||
Mid-Range and Mainframe System Administration |
||||||||||||||
Notification of sustained average daily CPU utilization |
[***] | [***] | % | [***] | % | |||||||||
Storage administration requests (e.g., allocate additional storage
resources; administration requests
for work packs, pools, etc.) per
Symetra’s approval |
[***] | [***] | % | [***] | % | |||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 3 of 8
| Weighting | Compound | |||||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||||
Capacity/performance trend analysis |
[***] | [***] | % | [***] | % | X | ||||||||
and reporting |
||||||||||||||
| [***] | ||||||||||||||
Database Administration |
||||||||||||||
Instance creation and refresh |
[***] | [***] | % | [***] | % | X | ||||||||
| [***] | ||||||||||||||
Create user ID, grants, revokes, |
[***] | [***] | % | [***] | % | X | ||||||||
create tablespace, other data |
[***] | |||||||||||||
definition requests |
[***] | |||||||||||||
Schema changes and stored procedures |
[***] | [***] | % | [***] | % | |||||||||
Delivery of Symetra database |
[***] | [***] | % | [***] | % | |||||||||
documentation, audit and performance/capacity reports |
||||||||||||||
Schedule 2D Data Network Services |
||||||||||||||
Network Availability |
||||||||||||||
End-to-end availability — critical |
[***] | [***] | % | [***] | % | |||||||||
locations |
||||||||||||||
Remote office availability |
[***] | [***] | % | [***] | % | |||||||||
Internet access availability |
[***] | [***] | % | [***] | % | |||||||||
LAN availability for offices with |
[***] | [***] | % | [***] | % | |||||||||
LAN switch services |
||||||||||||||
Network Administration Services |
||||||||||||||
Data network service reporting per |
[***] | [***] | % | [***] | % | |||||||||
Symetra requirements |
||||||||||||||
Implementation of firewall changes |
[***] | [***] | % | [***] | % | X | ||||||||
related to changing, |
||||||||||||||
adding/deleting firewall rules. |
||||||||||||||
Security Intrusion Detection |
||||||||||||||
Notify Symetra of any NIDs and HIDs |
[***] | [***] | % | [***] | % | |||||||||
related events |
||||||||||||||
Security Penetration Services |
||||||||||||||
Deliver remediation plan that |
[***] | [***] | % | [***] | % | |||||||||
addresses identified penetration |
||||||||||||||
testing vulnerabilities |
||||||||||||||
Schedule 2E Voice Services |
||||||||||||||
Telephony Communications Service Availability |
||||||||||||||
Overall voice Services |
[***] | [***] | % | [***] | % | |||||||||
IMACs |
||||||||||||||
Symetra headquarters IMACs |
[***] | [***] | % | [***] | % | |||||||||
(1-5 requests) |
||||||||||||||
Symetra headquarters IMACs |
[***] | [***] | % | [***] | % | |||||||||
(6+ requests) |
||||||||||||||
Remote location IMACs |
[***] | [***] | % | [***] | % | |||||||||
Schedule 2A Cross Functional |
||||||||||||||
Incident Resolution |
||||||||||||||
Priority Level 1 |
[***] | [***] | % | [***] | % | |||||||||
Priority Level 2 |
[***] | [***] | % | [***] | % | |||||||||
Priority Level 3 |
[***] | [***] | % | [***] | % | |||||||||
Priority Level 4 |
[***] | [***] | % | [***] | % | |||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 4 of 8
| Weighting | Compound | |||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||
Root Cause Analysis for
Priority Level 1 and
Priority Level 2
Incidents
|
[***] | [***] | % | [***] | % | |||||||
| Backup and Restore ** | ||||||||||||
Execute and complete
incremental or
differential daily
backups
|
Time to execute and complete backup | [***] | % | [***] | % | |||||||
Execute and complete
differential or full
weekly backups
|
Time to execute and complete backup | [***] | % | [***] | % | |||||||
Execute and complete
verify full/archive
monthly backups
|
Time to execute and complete backup | [***] | % | [***] | % | |||||||
Execute and complete
on-demand backups for
single Instances
|
Time to execute and complete per agreed schedule | [***] | % | [***] | % | |||||||
| Restoration | ||||||||||||
SL1 data restore requests
|
[***] | [***] | % | [***] | % | |||||||
SL2 data restore requests
|
[***] | [***] | % | [***] | % | |||||||
| Service Request Response | ||||||||||||
Delivery of In-scope
Service Request solution
response-standard
|
[***] | [***] | % | [***] | % | |||||||
Delivery In-scope
Service Request-project
solution response
|
[***] | [***] | % | [***] | % | |||||||
Delivery of Out-of-Scope
work order Services
proposal
|
[***] | [***] | % | [***] | % | |||||||
Complete installation,
testing and handover of
Services
|
[***] | [***] | % | [***] | % | |||||||
| System Software Refresh and Updates | ||||||||||||
Deploy maintenance
release or emergency
maintenance release
(e.g., XYZ Version 8.1.5
to XYZ Version 8.1.6)
(e.g., security pack,
bug patch)
|
[***] | [***] | % | [***] | % | X | ||||||
Deploy maintenance
release or emergency
maintenance release of
anti-virus/anti-spyware
definition (e.g., XYZ
Version 8.1.5 to XYZ
Version 8.1.6)
|
[***] | [***] | % | [***] | % | X | ||||||
Implementation of
enhancement release
|
[***] | [***] | % | [***] | % | |||||||
Implementation of major
release updates
|
[***] | [***] | % | [***] | % | |||||||
| System/Security Administration | ||||||||||||
Proposal (e.g.,
timelines, deliverables,
assumptions and
constraints,
comprehensive and
complete written
documentation) for
security remediation
following discovery of a
security risk (e.g.,
server configuration
vulnerabilities, event
monitoring discoveries)
|
[***] | [***] | % | [***] | % | |||||||
| Account Administration | ||||||||||||
New user account (up to
5 per request)
|
[***] | [***] | % | [***] | % | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 5 of 8
| Weighting | Compound | |||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||
New user account (6-20 per
request)
|
[***] | [***] | % | [***] | % | |||||||
New user account (21+ per
request)
|
[***] | N/A | [***] | % | ||||||||
Password resets
|
[***] | [***] | % | [***] | % | |||||||
Privilege changes
|
[***] | [***] | % | [***] | % | |||||||
Disable user account
|
[***] | [***] | % | [***] | % | |||||||
Terminate user account
|
[***] | [***] | % | [***] | % | |||||||
Asset Tracking |
||||||||||||
Accuracy of asset database
for Symetra Software and
Symetra Equipment
|
[***] | [***] | % | [***] | % | |||||||
Accuracy of data for ACS
Equipment and ACS Software
|
[***] | [***] | % | [***] | % | |||||||
Continuity and Disaster Recovery |
||||||||||||
Disaster recovery testing
|
[***] | [***] | % | [***] | % | |||||||
Customer Satisfaction |
||||||||||||
Periodic sample satisfaction
|
[***] | [***] | % | [***] | % | |||||||
| Schedule 2G Output Processing | ||||||||||||
| Forms Coding, Creation and Maintenance | ||||||||||||
New and modified form
coding to be completed and
available for system
testing. This task is
inclusive of dynamic and
static forms.
|
Per negotiated code complete date as detailed in Symetra approved Service Request. It will not be considered missed if negotiated date passes due to Symetra actions. | [***] | % | [***] | % | |||||||
Move code or form to
production
|
Per negotiated end date as detailed in Symetra approved Service Request. It will not be considered missed if negotiated date passes due to Symetra actions. | [***] | % | [***] | % | |||||||
| Daily Production Processing | ||||||||||||
Daily, weekly, monthly
production print jobs – ACS
Location
|
Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location provided the associated files are received by [***] local ACS Location time. | [***] | % | [***] | % | |||||||
Daily and weekly production
print jobs – Bellevue
contracts and policies
|
Print and provide for distribution of, contracts and policies by [***] receipt in Bellevue location FTP Server provided all files are received by [***] local ACS Location time. | [***] | % | [***] | % | |||||||
Daily, weekly, monthly
production print jobs –
Bellevue (all work except
contracts, policies and
checks)
|
Print and provide for distribution of discrete batch jobs completed by [***] receipt in ACS Location FTP server provided all files are received by [***] local ACS Location Time. | [***] | % | [***] | % | |||||||
Daily, weekly, monthly
mainframe print queue jobs
– Bellevue
|
Print and provide for distribution, of discrete batch jobs completed by [***] provided files are received by [***]. | [***] | % | [***] | % | |||||||
Make form available to view
on-line—iProof
|
Jobs successfully completed prior to [***] must be available for viewing by [***] Provided that all files are received at ACS Location prior to [***] local ACS location time. | [***] | % | [***] | % | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 6 of 8
| Weighting | Compound | |||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||
Make form available to view
on-line — archive
|
Jobs successfully completed must be available for on-line viewing [***] print file becomes available to print queue. | [***] | % | [***] | % | |||||||
Check processing -ACS Location
|
Print, package, postage, and mailing of discrete batch jobs completed [***] receipt in ACS Location provided file is received by [***] local ACS Location time. | [***] | % | [***] | % | |||||||
Check processing-Bellevue
|
Checks printed and available for distribution by [***] when job received no later than [***] on ACS FTP location provided check stock is available. | [***] | % | [***] | % | |||||||
Check processing — Bellevue
special handling
|
Checks printed and available for distribution by [***] when job received no later than [***] on ACS FTP location provided check stock is delivered to print operation by [***]. | [***] | % | [***] | % | |||||||
Quarterly and annual
production print
|
Print, package, postage, and mailing completed per negotiated schedule as detailed in Symetra/ACS operational meetings. | [***] | % | [***] | % | |||||||
Returns for mail ruined
during processing and
handling
|
Recreate and mail by [***] Mail ruined during pre-sort process will be delayed an additional [***]. | [***] | % | [***] | % | |||||||
Testing |
||||||||||||
Provide test print and
on-line viewing of test jobs.
|
[***] | [***] | % | [***] | % | |||||||
Quality Assurance |
||||||||||||
All post-production output
received by Symetra clients
are readable, packaged with
proper collateral, void of
fulfillment or insertion
errors.
|
[***] | [***] | % | [***] | % | |||||||
| Schedule 2H Content Management | ||||||||||||
Image Archive |
||||||||||||
Online viewing
|
[***] | [***] | % | [***] | % | |||||||
Capture Management |
||||||||||||
Scanning
|
[***] | [***] | % | [***] | % | |||||||
Indexing
|
[***] | [***] | % | [***] | % | |||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 7 of 8
| Weighting | Compound | |||||||||||
| Service Level Agreement | Performance Requirement | SLR | Factor % | SLA* | ||||||||
Timeliness of turnaround –
front-end note: If any
performance target of this SLR
is missed, the entire SLR is
considered missed
|
[***] | [***] | % | [***] | % | |||||||
Timeliness of turnaround-back-end
|
[***] | [***] | % | [***] | % | |||||||
Fiche conversion
|
[***] | [***] | % | [***] | % | |||||||
Records retention and destruction
|
[***] | [***] | % | [***] | % | |||||||
Requests for originals
|
[***] | [***] | % | [***] | % | |||||||
Symetra and ACS will mutually agree in writing to the Spec Sheet parameters. Any Spec Sheet
modifications will be agreed to by the Parties in writing.
| * | SLAs that include multiple service measures; ACS will provide transparency to the individual service measurements as requested. | |
| ** | At six months from the Restatement Date and quarterly thereafter as part of the established governance process, Symetra and ACS will review the SLR performance achieved during the immediately preceding three (3) months. If SLR performance in each of the three (3) preceding months exceeded the then effective SLRs, the arithmetic average of such SLRs will become the new SLR effective the following month not to exceed 99%. If in any one of the (3) months under review the actual performance is below the then effective SLR, no change will be applied. | |
| *** | Batch process letter of understanding regarding batch job LPA10416 will be finalized before the end of the first quarter of Contract Year one (1). |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
SCHEDULE 5
Page 8 of 8
Page 8 of 8
SCHEDULE 6
IN-SCOPE SECURITY SERVICES
IN-SCOPE SECURITY SERVICES
Without limiting the other terms and requirements set forth in the Agreement (including, in
particular, those set forth in Article 13 of the Agreement), this Schedule summarizes the
security-related Services that are included in the scope of the Services. For the avoidance of
doubt, these security-related Services are deemed to include the resources, processes, and
technologies required to deliver such Services.
| Service | Scope of Services | |||
Disaster recovery Services
|
• | Scope in accordance with Symetra Service continuity requirements. | ||
Backup / restore Services
|
• | Mainframe systems. | ||
| • | Mid-range systems. | |||
Identity and access management
|
• | Mainframe and midrange access Services (account administration). | ||
| • | Identity and password management. | |||
| • | “Extranet access management” Services. | |||
Data encryption Services
|
• | Encryption Services for in-scope Blackberry devices. | ||
| • | Desktop / laptop encryption Services. | |||
| • | On-demand portable media encryption via appropriately configured End-User devices. | |||
| • | Digital certificate provisioning and management. | |||
| • | Managed file transfer via Tumbleweed appliance. | |||
| • | Demand-based email encryption. | |||
| • | Wireless encryption Services. | |||
Risk assessment Services
|
• | Annual risk assessment via ACS’ existing program. | ||
Penetration and vulnerability testing
|
• | Monthly vulnerability Services. | ||
Services
|
• | Penetration testing Services. | ||
| • | Patch management. | |||
Threat management Services
|
• | Proxy Services. | ||
| • | Email filtering / SPAM control. | |||
| • | Antivirus. | |||
| • | Anti-malware/spyware. | |||
Perimeter
|
• | Firewall Services. | ||
| • | Network and host intrusion detection. | |||
| • | Router Services. | |||
| • | VPN Services. | |||
Environment security
|
• | Physical security Services for ACS facilities. | ||
Change Management
|
• | Change management Services provided in accordance with Symetra’s control objectives. | ||
Technical architecture
|
• | Reference architecture and best practices for securing infrastructure used to deliver the Services. | ||
SCHEDULE 6
Page 1 of 1
SCHEDULE 7
AFFILIATES OF SYMETRA
AFFILIATES OF SYMETRA
| 1. | Symetra Financial Corporation | |
| 2. | Symetra National Life Insurance Company | |
| 3. | First Symetra National Life Insurance Company of New York | |
| 4. | Symetra Assigned Benefits Service Company | |
| 5. | Symetra Administrative Services, Inc. | |
| 6. | Symetra Securities, Inc. | |
| 7. | Symetra Services Corporation | |
| 8. | Symetra Investment Services, Inc. | |
| 9. | Clearscape Funding Corporation | |
| 10. | WSF Receivables I LLC | |
| 11. | TFS Training & Consulting, Inc. |
SCHEDULE 7
Page 1 of 1
ATTACHMENT A
BENCHMARKING PROCEDURES
BENCHMARKING PROCEDURES
1. Initiation of Benchmarking Procedures. Subject to the timing restrictions set forth in
Section 3 below, if Symetra believes that the Fees are not reflective of the industry’s best
rates, or believes that the SLRs are not reflective of the industry’s best practices, then
Symetra shall have the right to initiate the benchmarking procedures set forth in this
Attachment. If Symetra wants to challenge the competitiveness of the Fees, Symetra shall
deliver to ACS a written notice requesting that the Parties meet to discuss Symetra’s
concerns. ACS shall meet with Symetra within fifteen (15) calendar days following ACS’ receipt
of such notice from Symetra, and the Parties shall exchange any and all relevant information
pertaining to the Fees that relate to the items being challenged. The Parties shall have
thirty (30) calendar days from the date of such meeting to conclude such discussions. If the
Parties agree as a result of such discussions to modify the terms of this Agreement, the
Parties will develop and execute an amendment that reflects such agreed modifications in
accordance with Section 19.6 of the Agreement. If the Parties’ discussions do not result in
agreement within such thirty (30) calendar day period, then Symetra shall have the right to
invoke the formal benchmarking procedures set forth below.
2. Benchmarker; Benchmarking Costs. Any benchmarking process initiated hereunder will be conducted
by an independent, industry-recognized benchmarking service provider (“Benchmarker”) designated by
Symetra from among the list of acceptable Benchmarkers set forth below in this Section or otherwise
agreed to by the Parties in writing. ACS and Symetra agree that the following companies are
acceptable to act as the Benchmarker: Gartner, Compass and Equaterra. [***]
3. Benchmarking
Procedures. At any time after the first Contract Year, Symetra may initiate a benchmark to compare the Fees
with those paid by other outsourced organizations for either: (a) if the Parties are unable to
reach agreement on a market rate adjustment for a definable Services unit as provided in Section
6.2.6 of the Agreement, the definable Services unit; (b) any one (1) or more Service Tower(s); or
(c) the totality of the Services, provided that a benchmark shall not be initiated more than once
in any rolling one (1) year period. The benchmark must be concluded not
later than ninety (90) days following Symetra’s initiation thereof, accordingly, not later than
thirty (30) calendar days following Symetra’s initiation of the benchmarking process, the Parties
shall have met with the Benchmarker and reached agreement upon a detailed plan for implementing the
benchmark (including timelines for ACS’ submission of data to the Benchmarker). The benchmarking
process shall be designed to avoid disruptions in delivery of the Services and adverse impacts on
ACS’ ability to provide the Services in accordance with the SLRs.
The Benchmarker, with input from the Parties, will determine what factors are relevant for purposes
of conducting the benchmark and shall “normalize” all data to obtain relevant comparisons for
purposes of the benchmark. Normalization factors to be taken into consideration by the Benchmarker
may include, without limitation: (a) geographic location of the peer companies; (b) industry
differences affecting information technology costs; (c) economies of scale; and (d) work-
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT A
Page 1 of 3
load and complexity factors (including operating environment). Other normalization factors may
include, without limitation: (e) the SLRs offered; (f) duration and nature of the contractual
commitment; (g) volume of services being provided; (h) contractual terms, conditions and allocation
of risk; (i) the investment made by the provider in the customer’s equipment and personnel; (j)
appropriate overhead; and (k) provisions to ensure the unique factors of each deal are taken into
account by the Benchmarker, including out-of-scope deliverables.
If ACS fails to provide data or otherwise comply in a timely manner with the requirements set forth
in the mutually agreed benchmark plan, ACS shall have a period of seven (7) calendar days following
its receipt of written notice from Symetra regarding such failure during which to provide such data
or comply with the agreed plan. If the failure exceeds ninety (90) calendar days, without limiting any other rights and remedies
that may then be available to Symetra, Symetra shall have the right, at its option, to terminate
the Agreement in its entirety or to terminate relevant Service Tower(s) only. In connection with
any such termination, Symetra shall not be liable for any Termination Fees or other cost, expense,
penalty or liability whatsoever (except that Symetra shall pay any invoices received for Services
performed prior to such termination for the applicable Services being terminated).
4. Review of Benchmark Results.
(a) General. The Benchmarker shall provide a report on the results of the benchmark to both
Symetra and ACS. Within fifteen (15) calendar days following receipt of the Benchmarker’s report,
Symetra and ACS will meet to jointly review the benchmark results.
(b) Fee Disparities. If the Benchmarker’s report concludes that the then-current aggregate
Fees for any benchmarked Service is greater than the Benchmarker’s market-based average aggregate
fees for such Service then: (i) if the difference between the rates payable hereunder and the rates
identified by the Benchmarker (the “Rate Differential”) is [***] percent ([***]%) or less, the Fees
payable hereunder shall remain unchanged; (ii) if the Rate
Differential is greater than [***] percent ([***]%), then the Fees payable hereunder shall be reduced by an amount necessary to cause the Rate
Differential to be [***] percent ([***]%). Any adjustment in Fees will be effective on the date the
report is provided to Symetra and ACS.
5. General Agreement of Cooperation. The Parties acknowledge that the benchmarking procedures
described in this Attachment will require further definition and clarification as the Parties begin
actual implementation of the benchmark. The Parties shall cooperate in good faith with one another
and with the Benchmarker to reach reasonable and timely agreements on such further definition and
clarification. To the extent the Benchmarker reasonably establishes that certain definitions,
procedures and methodologies are widely used in information technology benchmarking, the Parties
agree to generally rely on the Benchmarker’s definitions, procedures and methodologies for guidance
in reaching agreement. Further, the Parties acknowledge that in reaching the final results of the
benchmark, the Benchmarker will be required to exercise its professional judgment and discretion in
certain matters and, assuming such judgments are within established industry practices for
information technology benchmarking, the Parties will defer to the conclusions of the Benchmarker.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT A
Page 2 of 3
ACS acknowledges that Symetra views the benchmark procedure described in this Schedule as a
critical inducement to Symetra’s agreement to many of the terms of this Agreement, including the
Term and termination rights provided for in the Agreement, and therefore ACS agrees that it will
cooperate in good faith to accomplish the objectives of the benchmark procedure for the benefit of
Symetra.
6. Benchmark Metrics. At their highest level of classification, the Service Tower Services to be
provided by ACS are the Service Towers identified in Section 2.2.1 of the Agreement. ACS will be
apprised of the specific Services or sub-Services (metrics) that will be included in the scope of
the benchmark sufficiently in advance of the benchmarking study so that ACS can establish
administrative processes to capture the necessary metric data. The exact metrics to be included in
the benchmark study will be contingent upon: (a) the detail in which the Benchmarker maintains
cost, pricing and other relevant data within its database; and (b) ACS’ ability to capture pricing
and other relevant information at the desired level of detail. The following table is shown solely
as an example of the types of metrics that may be included in the benchmarking study:
| Service Tower Services | Possible Benchmark Service/Sub-Service | |
| Help Desk or Call Center | Cost per contact Cost per call |
|
| Desktop Management | Cost per seat (hardware, standard software) Cost per seat (maintenance and support) |
|
| Distributed Computing Services and Web Hosting Services |
Cost per Server Unix Operation & Maintenance Cost per server NT Operation & Maintenance Cost per AS400 system operations and maintenance Cost per kGEMS |
ATTACHMENT A
Page 3 of 3
ATTACHMENT B
SYMETRA SITES AND SYMETRA EQUIPMENT
SYMETRA SITES AND SYMETRA EQUIPMENT
Symetra Sites:
| Office City Location | Address | |
| Plano , TX | 500 N Central Expressway, Suite 250, Plano, TX 75074 | |
| San Diego, CA | 1455 Frazee Rd., Suite 310, San Diego, CA 92108 | |
| Cincinnati, OH | 463 Ohio Pike, Suite 307, Cincinnati, OH 45255 | |
| Symetra Headquarters | 777 108th Avenue NE, Bellevue, WA 98004 | |
| Indianapolis, IN. | 3600 Woodview Trace, Suite 301, Indianapolis, IN 46268 | |
| Boston, MA | 50 Congress Street, Suite 620, Boston, MA 02109 | |
| South Windsor (Hartford), CT | 1170 Ellington Road, South Windsor, CT 06074 | |
| Exton (Conshohocken), PA | 1 E. Uwchlan Ave. Suite 303, Exton, PA 19341 | |
| Pittsburgh (Bethel Park), PA | 2000 Oxford Drive Suite 490, Bethel Park, PA 15102 | |
| Atlanta (Norcross), GA | 3740 Davinci Court Suite 350, Norcross, GA 30092 | |
| Miami, FL | 7300 Corporate Center Dr. Suite 205, Miami, FL 33126 | |
| Itasca, IL | 500 Park Blvd. Suite 1245, Itasca, IL 60143 |
Symetra Equipment:
| 1. | Symetra-Owned Equipment: Symetra owns the AT&T Partner Telephony Systems and all telephony peripherals installed in the Boston, MA and Exton, PA offices as well as two (2) Secure IBM Infoprint 1532N MICR printers located in Bellevue, WA in Symetra/ACS/Xerox print center as of the Restatement Date. | |
| 2. | Symetra-Leased Equipment: None as of the Restatement Date. |
ATTACHMENT B
Page 1 of 1
ATTACHMENT C
TRANSITION PLAN
TRANSITION PLAN
A Transition Plan relating to the re-solutioning of certain of the Services is attached hereto as
of the Restatement Date. If applicable, additional Transition Plans may be developed by the Parties
as provided in Section 2.3.1 of the Agreement and attached hereto.
ATTACHMENT C
ATTACHMENT C
TRANSITION
TRANSITION
-1-
SERVICES RE-SOLUTIONING TRANSITION PLAN
1. Overview.
This Transition Plan describes the Transition Services that will be provided by
ACS beginning on the Restatement Date. With Symetra’s assistance, ACS shall accomplish the
Transition in a transparent, seamless, orderly and uninterrupted manner, all as described in
Section 2.3 of the Agreement.
| 2. | Definitions. For purposes of this Transition Plan, each of the following terms shall have the meaning indicated below: | |
| • | “Detailed Transition Plan” means the detailed plan for the Transition, which plan shall be developed as described in Section 4(b) of this Transition Plan. | |
| • | “Detailed Transition Schedule” means a detailed schedule, developed and maintained utilizing the Microsoft Project software, that includes dates and activities involved in the performance of the Detailed Transition Plan, with detailed action steps, milestones, and deliverables on a Service Tower-by-Service Tower basis. | |
| • | “Interim Transition Plan” means the interim plan for the Transition, which plan is set forth on the attached Exhibit 1. | |
| • | “Transition” means the transition from the manner in which the Services were being provided prior to the Restatement Date to the manner in which the Services will be provided as described in this Transition Plan. | |
| • | “Transition Fees” means the total Fees for the Transition that are payable to ACS pursuant to Schedule 3. |
For the avoidance of doubt, “Transition Plan” means and includes: (a) the terms of this document,
including the Interim Transition Plan until the Detailed Transition Plan is developed and approved
by Symetra as provided in Section 6 below; and (ii) thereafter, the terms of this document
(excluding the Interim Transition Plan) and the Detailed Transition Plan.
| 3. | General. ACS shall perform the Transition Services that are ACS performance obligations under the Transition Plan and shall take primary responsibility for coordinating the activities of both Parties as necessary to ensure completion of the Transition on schedule with no or minimal disruption or degradation of Services to, or disruption to the business of, the Symetra enterprise. The Transition shall be performed commencing upon the Restatement Date and ending upon Symetra’s acceptance pursuant to Section 6 that the Transition has been satisfactorily completed. | |
| 4. | Plans. |
(a) Interim Transition Plan. The high-level requirements for the Transition are set forth in
the Interim Transition Plan. Once completed and approved by Symetra, the Detailed Transition Plan
will supersede the Interim Transition Plan.
(b) Detailed Transition Plan. ACS shall provide to Symetra as soon as reasonably possible, but
no later than as specified in the attached Exhibit 2, a fully detailed written draft of the
proposed final Detailed Transition Plan. The Detailed Transition Plan shall include the projects,
subprojects, activities, both Parties’ responsibilities,
dependencies, timelines, milestones,
Transition Critical Milestones (as defined below), work streams, resources,
-2-
deliverables, Acceptance Criteria and readiness activities necessary to effectuate the Transition
Plan pursuant to all Transition Critical Milestones in a manner that is consistent with:
| • | the Interim Transition Plan; | ||
| • | the Transition Critical Milestones; and | ||
| • | the obligations set forth herein. |
(c) Supplemental Transition-Specific Plans. ACS shall provide to Symetra as soon as reasonably
possible following the Restatement Date the following and any other mutually agreed to items:
| (1) | A Change Management Plan, which shall include or define the following: | ||
| • | Program change management process; | ||
| • | Roles and responsibilities; | ||
| • | Change control board (CCB); and | ||
| • | Change request tracking and reporting. | ||
| (2) | A Communications Management Plan, which shall define the following: | ||
| • | Program structure, including program governance, organization, and roles and responsibilities; | ||
| • | Program communication schedule; | ||
| • | Program contacts; | ||
| • | Issue and action management process; and | ||
| • | Escalation management process. | ||
| (3) | A Schedule Management Plan, which shall define the following: | ||
| • | Schedule development; | ||
| • | Schedule management; | ||
| • | Schedule management roles and responsibilities; and | ||
| • | Schedule change control. | ||
| (4) | A Risk Management Plan, which shall define the following: | ||
| • | Risk definition; | ||
| • | Risk tracking tool; | ||
| • | Risk management process; | ||
| • | Risk management roles and responsibilities; | ||
| • | Risk escalation process; and | ||
| • | Key risk mitigation activities. | ||
| (5) | A Quality Management Plan, which shall define the following: | ||
| • | Quality management events; |
-3-
| • | Quality management roles and responsibilities; and | ||
| • | Quality management schedule. |
5. Transition Fees. Unless otherwise expressly agreed in writing by the Parties through the
Change Management Procedures, the Transition Fees are the total amounts payable by Symetra for, or
otherwise in relation to, the Transition.
(a) The milestones for the Transition (“Transition Milestones”), some of which shall
be designated as Critical Milestones for the Transition (“Transition Critical Milestones”),
are set out in the table included in the attached Exhibit 2.
(b) ACS shall receive a day-for-day extension, or other extension period as may be
agreed by the Parties in writing, for each of the impacted Transition Critical Milestone
Due Dates which are directly caused by a failure by Symetra (or any third party controlled
by Symetra) to expressly perform an express Symetra performance obligation as specified in
detail in the Detailed Transition Plan.
6. Transition Acceptance. In respect of each deliverable required to be
delivered by
ACS as part of the Transition as specified in the Detailed Transition Plan (each, a “Deliverable”),
ACS shall include the Acceptance Criteria reflecting the requirements of Section 6(b) below within
the Detailed Transition Plan. After Symetra has approved the Detailed Transition Plan, any
subsequent changes to the Acceptance Criteria, and subsequent dependencies or timing issues, shall
be agreed between the Parties in accordance with the Change Management Procedures.
The Acceptance Criteria will, where appropriate, include the testing procedures and criteria for
testing whether or not the Deliverable in question meets the relevant requirements (as set out in
this Schedule or otherwise agreed between the Parties), including:
(a) details of the criteria to be met and the results which must be produced if the
Deliverable is to be considered to have met the Acceptance Criteria; and
(b) the identity of the Party who shall undertake the acceptance tests.
7. Transition Reporting. ACS shall provide to Symetra a weekly written report, and an in-person
oral presentation, as to the progress status with respect to completion of the activities and
projects associated with the Transition until each of ACS’ responsibilities thereunder has been
completed. Such reports shall be in the format jointly developed by the Parties in accordance with
Section 2.11 of the Agreement.
ACS shall provide weekly updates on activities scheduled during the current agreed-upon reporting
period, activities planned for the next agreed-upon reporting period, activities not completed as
planned and the associated corrective action plan, outstanding issues affecting the progress of the
Transition Plan, change control activity (including the cumulative changes, approved changes,
rejected changes, and changes in progress), concerns, and recommendations.
-4-
Symetra and ACS will jointly develop the Transition report format within the first thirty (30)
Business Days after the Restatement Date, which format shall, unless otherwise mutually agreed,
include the following:
(a) Performance of Transition activities against the Detailed Transition Plan,
including task description, key person responsible, scheduled completion date, expected
completion date, completion status, percentage of completion, and actual completion date.
(b) Milestones achieved and/or not achieved and, where not achieved, the planned
actions to address the failure.
(c) Risks and issues associated with the Transition and plans and actions undertaken
or planned to be undertaken to mitigate such risks and issues.
(d)
Any proposed changes to the current Detailed Transition Plan.
(e) Such other information and planning as is reasonably necessary to ensure that all
Transition activities are completed on schedule.
8. Transition
Schedule Changes.
8.1 Symetra Requested Changes. Upon written notice from Symetra specifying that Symetra
desires ACS to suspend, extend or modify the timing of Transition activities, ACS will accommodate
such request for the requested period of time. The Due Dates for the Transition Critical Milestones
and other date-specific activities set out in the Interim Transition Plan and the Detailed
Transition Plan shall be extended on a day-for-day basis, or such other duration as agreed between
the Parties, equal to the length of the Transition schedule extension, suspension or modification
requested by Symetra. All such changes will be subject to the Change
Management Procedures.
8.2 Financial Impacts. For all Transition suspensions, extensions or modifications under
Section 8.1, the Parties will document such changes, and the impacts thereof, using the Change
Management Procedures. For all such Transition changes, ACS shall use commercially reasonable
efforts to maintain the availability of the ACS Transition team and Symetra shall not be charged
any additional Transition Fees or other Fees as a result thereof. If a suspension, extension or
modification is requested by Symetra, the timing of reengagement of ACS Transition resources will
be dependent upon the availability of those resources that were redeployed as a result of a
Symetra-requested change.
9. Transition Management. The ACS Transition manager is responsible for integrating the work
activity across the multiple Transition program work streams during the period of Transition. Key
Transition Deliverables to be produced and managed by ACS throughout this process include:
(a) The Detailed Transition Plan.
-5-
(b) A
Detailed Transition Schedule.
(c) The Supplemental management plans described in Section 4(c) of this Transition Plan.
(d) Weekly status reports to update key stakeholders for Symetra and ACS on Transition
progress and issues.
(e) An issue log providing a summary of issues that must be addressed to ensure the Transition
is successful and timely.
-6-
Exhibit 1
Interim Transition Plan
Interim Transition Plan
1.1 Transition Methodology. This Interim Transition Plan serves as a high-level overview of the
requirements and necessary tasks associated with the Transition. This provides the basis for the
development of the more specific Detailed Transition Plan to be developed by ACS following the
Restatement Date.
In addition to all obligations set forth in this Transition Plan, the roles, responsibilities and
project management processes used to manage the Transition are described in ACS’ supplemental set
of management plans.
1.2 Transition Governance Team. The table below outlines the proposed roles and responsibilities of
the Transition governance team. The Parties will convene within thirty (30) Business Days following
the Restatement Date to confirm specific Transition governance roles and responsibilities.
| Transition Role | Transition Responsibility | |||
Transition Sponsors
|
• | Overall Transition leadership | ||
| • | Visible executive support of Transition goals and objectives | |||
| • | Resolution of escalated issues | |||
| • | Support of Transition teams | |||
Transition Lead Team (made
|
• | Detailed Transition Plan approvals | ||
up of the four (4) positions
|
• | Final Management Plan approvals | ||
described immediately below)
|
• | Detailed Transition Schedule approvals | ||
| • | Confirm Transition scope and objectives | |||
| • | Resource allocation | |||
| • | Resolution of escalated issues | |||
| • | Key decision approvals | |||
| • | Function as Transition Change Control Board | |||
| • | Meet regularly with Service Tower Transition managers | |||
| • | Visible support of Transition teams | |||
Symetra Transition Executive
|
• | Manage overall Transition relationship with ACS and work with ACS SBU manager | ||
| • | Approval point for Transition Plan | |||
| • | Approval point for critical deliverables | |||
| • | Approval point for Transition acceptance sign-off | |||
| • | Communicate Transition information to Symetra’s executive team | |||
| • | Resolve escalated issues | |||
ACS SBU Manager
|
• | Foster strong, reliable communications within Transition team and Symetra | ||
| • | Oversight and coordination of all Transition-related contract activities | |||
| • | Implement governance model for ongoing relationship with Symetra | |||
-7-
| Transition Role | Transition Responsibility | |||
| • | Contract budget responsibility | |||
| • | Assume responsibility for operations on Commencement Date | |||
Symetra Transition Manager
|
• | Oversight of Symetra’s Transition activities | ||
| • | Obtain appropriate Symetra Transition team staffing | |||
| • | Interface with ACS Transition manager for Transition-related activities | |||
| • | Assist ACS Transition manager with development of the detailed Transition Plan, schedule and supplemental management plans | |||
| • | Report status of Symetra Transition activities | |||
| • | Attend and contribute to required Transition meetings | |||
ACS Transition Manager
|
• | Oversight and coordination of Transition activities | ||
| • | Obtain appropriate Transition management team staffing | |||
| • | Develop, obtain sign-off, execute and maintain detailed Transition plan | |||
| • | Develop, obtain sign-off, execute and maintain supplemental management plans | |||
| • | Develop, obtain sign-off, execute and maintain Transition schedules | |||
| • | Serve as the primary interface to Symetra and ACS Transition teams | |||
| • | Develop and publish applicable Transition status reports | |||
| • | Conduct required daily and weekly Transition status meetings | |||
| • | Execute formal Transition closure process, including acceptance sign-offs, satisfaction surveys and lessons learned feedback sessions | |||
Table
— 1 Transition Governance Roles and Responsibility
1.4 Symetra Transition Staffing Requirements.
| Symetra Role | Responsibilities and Skill Set Required | Hours per Week | ||||
Symetra Transition Manager
|
• | Approve Transition Plan and schedule | 100 percent of one person’s time | |||
| • | Manage Symetra’s obligations under the Transition Plan | |||||
| • | Work with ACS Service Tower Transition manager for Service Tower- related Transition activities | is required | ||||
| • | Help ACS Transition manager develop, execute and maintain Detailed Transition Plan, management plans and Detailed Transition Schedule | |||||
| • | Attend and contribute to required Transition meetings. | |||||
Transition Team Members
(a limited number of
|
• | Participate in testing and production cutover activities as required | 10-30 percent of one person’s time | |||
-8-
| Symetra Role | Responsibilities and Skill Set Required | Hours per Week | ||||
Symetra resources will
comprise the core Transition
team from Symetra and
additional Symetra
Transition resources will be
allocated as required for
various project phases)
|
• | Provide input to ACS knowledge transfer activities | is required for each operational area |
|||
2.0 Transition Approach. The following descriptions summarize the Transition approach.
2.1 Data Center Services.
2.1.1 Server Monitoring and Management Location and Tool Changes. ACS will move monitoring
responsibility from the NW Service Center located in the US to similar facilities in India
and Mexico. ACS support staff will conduct knowledge transfer through a combination of
onsite visits and web conferences.
In order to enhance the management and reporting of the environment, ACS will implement the
following tools:
| • | BladeLogic (replacement for SMS) | ||
| • | NimSoft NimBUS | ||
| • | Athene | ||
| • | EMC Backup Advisor |
The table below summarizes the overall Transition approach to install each of the tools.
Given the server image volume (371), ACS estimates the duration of the tools rollout to be
approximately two (2) months. During detailed planning, ACS will work with Symetra to
determine the optimum time to complete the rollout.
| Tool | Implementation Approach | |||
BladeLogic
|
• | Configure BladeLogic Hub server | ||
| • | Import servers into tool | |||
| • | Conduct end-to-end connection testing | |||
NimBUS
|
• | Install NimBUS Hub software | ||
| • | Install and test probes | |||
Athene
|
• | Test approach | ||
| • | Install agents on servers | |||
| • | Add servers as nodes to System Manager | |||
| • | Configure Capacity Reporting | |||
Backup Advisor (formally
|
• | Complete preparatory activities | ||
WysDM)
|
• | Install server at data center | ||
| • | Install NetBackup agents | |||
| • | Configure reporting | |||
Table 2—Tool Installation Approach
-9-
2.1.2 Virtualization. ACS will increase the number of VMWare instances from approximately
157 to approximately 271 by refreshing the existing 11 VM virtual hosts with improved
multi-core CPU processing server hardware and leveraging the performance gains from the
recently released VMware ESX 4.0 software version known as vSphere 4.
At the start of Transition, ACS will order the required hardware. Concurrently with this
activity, ACS will run capacity planner for approximately thirty (30) days to validate the
VM server candidates and finalize the virtual host server configurations. Then ACS will
rack, install and configure the VM hosts. Finally, ACS will move approximately 114 images
to the VM Hosts. Given this number, ACS expects the data migration to be approximately six
(6) months after the VM hosts are configured. However, ACS will confirm or modify this time
estimate based on detailed Transition planning in collaboration with Symetra. The inputs
that ACS will gather during planning will include outage time constraints from the
application business owners, server move group dependencies, and dependencies and
constraints on other projects. ACS will follow the Change Management Procedures throughout
Transition and will limit the number of simultaneous changes to the environment in order to
mitigate the risk of any problems.
For virtual host servers that are targeted for the EMC vCenter Lifecycle manager product,
ACS will install and enable this feature approximately two
(2) to three (3) weeks after the
Virtual Host Server is production ready.
ACS will perform the EMC vCenter Lab manager installation, set-up, and configuration of
VMware vCenter Lab Manager 3.0 Edition product by repurposing a minimum of three (3)
existing Virtual Host Servers to establish the environment. ACS assumes service
availability expectations only apply to the ESX Host Server. ACS expects this to take
approximately forty-five (45) to sixty (60) days after the server hardware is available to
be repurposed.
2.1.3 Refresh Server Hardware. ACS will replace servers that are not planned for
virtualization according to the refresh requirements set forth in Attachment F. ACS will
begin installation and configure these servers within approximately two (2) months
following the Restatement Date. ACS will work with Symetra to determine the optimum time to
cutover production to the refreshed environment. Some of these refreshed servers will be
used to facilitate the upgrade to the Exchange 2007 environment. The messaging upgrade is
dependent on this server refresh.
2.1.4 SAN Upgrade. ACS will procure the SAN frame during the Transition period. ACS will
provision the SAN frame, install it at the Symetra data center, and then move the data in
parallel with the virtualization project. During detailed planning, the Parties will
determine when specific server instances and their
-10-
associated storage will move over an estimated six (6)-month timeframe. The SAN hardware
is also a requirement for the move to Exchange 2007 and the backup pool storage upgrade.
2.1.5 Backup Infrastructure Upgrade. ACS will upgrade the backup infrastructure with the
following changes to the environment:
| • | Upgrade from LTO 2 to LTO 4 | ||
| • | Upgrade the server from a Windows to a Unix platform | ||
| • | Include addition of backup to disk storage |
ACS expects to complete this activity within four (4) months following the Restatement
Date.
2.1.6 Messaging. ACS will virtualize and upgrade the messaging environment to Exchange
2007. ACS will build the target environment in Hillsboro, OR. This environment will be part
of the refresh and virtualization efforts discussed above. ACS will move mailboxes using
native Exchange tools and use a standard over-the-wire migration to this data center. ACS
will work with Symetra to define the migration groups. Then ACS will conduct the migration
in a phased manner, starting with a small pilot of IT users. Currently, ACS estimates the
migration will take three (3) weeks after the infrastructure is available.
2.1.7 Mainframe Processor Refresh. ACS will refresh the mainframe from a z890 to a z10
zSeries processor by June 2010. ACS will begin procurement and planning to meet this date.
After procurement, ACS will install the mainframe and perform customization. The mainframe
location will remain the same and ACS will run cables to the new environment.
2.1.8 Mainframe DASD Upgrade. ACS will upgrade the DASD from DMX1 to DMX4 by June 2010. ACS
will provision and plan the upgrade to meet this date. Once the new frame is provisioned
and installed, ACS anticipates three (3) weeks to migrate the data. During detailed
planning, ACS will determine whether to use either TDMF or EMC’s SRDF technology to migrate
data between the frames.
2.1.9 Boundary Services and Email Encryption. ACS will transition Symetra off the Mail
Marshall solution by the end of the Mail Marshal contract date, May 31, 2010. Approximately
two (2) months prior to decommissioning Mail Marshal, ACS will begin the implementation of
an Ironport solution. The implementation includes defining policies, implementing them with
Cisco, testing and running the service in parallel for some period before cutover. Symetra
will have the encryption service included at the cutover to Iron Port.
-11-
2.2 Distributed Computing Services. Upon renewal, ACS will use the LogMeInRescue tool to assist
End-Users with desktop support. This service will be available at the start of Transition.
2.3 Data Network Services. Currently, ACS is monitoring network devices for up/down status. With
the implementation of additional tools, the ACS network operations center will be able to gather
additional data on devices. The Transition approach is as follows:
| • | Load devices into Voyence configuration management tool | ||
| • | Load devices into SevOne for fault management and performance management | ||
| • | Load devices into AppCritical for end-to-end performance testing | ||
| • | Verify devices in asset management system | ||
| • | Update network documentation as needed |
Since ACS already has access to these devices, ACS estimates that the rollout of the new tools will
be complete within sixty (60) days following the Restatement Date. Over the first thirty (30) days
following the Restatement Date, ACS will gather data for new reports and provide Symetra with the
reports in accordance with the usual report delivery schedule.
2.4 Voice Network Services. ACS will implement the Reliatel tool for voice management as part of
Transition. ACS estimates that this rollout will take sixty (60) days following the Restatement
Date. Since ACS already has network connectivity established between Symetra and ACS, this
implementation is relatively short. Prior to the rollout, ACS will validate that the Symetra PBX is
connected to the Symetra network and has a NIC available. The NIC will allow the ACS VoIP team to
connect to the PBX.
Once connected, the ACS VoIP team will configure Reliatel and set up reporting over the course of a
week. During the following week, ACS will provide training on the tool to the support team.
2.5 Help Desk Services. The help desk will begin using the new Remedy solution for its ticketing
system and will require training on this tool. There are no other changes to the current help desk
Services.
-12-
Exhibit 2
Transition Milestones
Transition Milestones
The Detailed Transition Plan will designate some of the milestones listed below for the Transition
as Transition Critical Milestones, and for each of these Transition Critical Milestones, a Due Date
will be established. The Due Dates are subject to change based on mutual agreement of the Parties
during detailed planning. The dates in the mutually agreed Detailed Transition Plan will supersede
any dates referenced in this Exhibit 2. The Parties will convene no later than forty-five (45)
calendar days following the Restatement Date to finalize the Detailed Transition Plan and the
Detailed Transition Schedule, including identifying Transition Critical Milestones and Due Dates.
All time durations in the table below are expressed in Business Days.
| Symetra Currently | ||||||
| Scheduled Key Event | Description/Comments | Due Date | ||||
Deliver Detailed Transition
Plan and Detailed Transition
Schedule
|
• | ACS developed and delivered Detailed Transition Plan that describes the specific Transition activities to be performed by ACS and Symetra during Transition. | Restatement Date [***] | |||
| • | ACS developed and delivered Detailed Transition Schedule. | |||||
| Update Disaster Recovery Plan |
As the environment at Symetra changes, ACS will update the Disaster Recovery plan accordingly. | Date dependant on environment changes (typically within [***] Business Days after the completion of the last infrastructure change associated with this Transition) | ||||
| Security Risk Assessment | ACS and Symetra will conduct a joint assessment of the technical and non-technical risks in the Symetra environment based upon a comprehensive review of Symetra Risk Management polices and guidelines, and ACS will deliver a remediation roadmap. This roadmap will be used by Symetra and ACS in the governance process to manage the remediation of the identified risks. | Restatement Date [***] | ||||
| AMP | The ACS management platform for problem, request, change management and reporting will be available. | Restatement Date [***] | ||||
| ID Management | ACS will implement Novell ID management in the Symetra environment and integrate it with AD and Exchange. | Restatement Date [***] | ||||
| Server Monitoring Transition | ACS will transition server monitoring responsibility from the current NW Service Center in the US to ACS’ Mexico and India service locations. | Dependant on Server Tools and AMP completion | ||||
| Server Tools Transition | ACS will install BladeLogic, Athene, NimBUS and Backup Advisor in the server environment. | Restatement Date [***] | ||||
| Server Hardware Refresh | ACS will procure and begin installation of | Restatement Date | ||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-13-
| Symetra Currently | ||||
| Scheduled Key Event | Description/Comments | Due Date | ||
| approximately fifty-six (56) servers. Actual cutover to production date will be in the Detailed Transition Plan. | [***] | |||
Server Virtualization
|
ACS will upgrade and add to the VM Host servers. ACS will virtualize additional images and migrate a total of approximately 356 images to the new VM Host servers. | Restatement Date [***] | ||
SAN Hardware Upgrade
|
ACS will upgrade the SAN and migrate data to the new SAN in parallel with the virtualization project. | Restatement Date [***] | ||
Backup Infrastructure Upgrade |
ACS will upgrade the current backup infrastructure. | Restatement Date [***] | ||
Mainframe
|
ACS will upgrade the processes and DASD per the Detailed Transition Plan. | [***] | ||
Messaging upgrade
|
ACS will upgrade the current messaging environment to Exchange 2007. | Infrastructure ready [***] | ||
Remote Desktop Support
|
ACS will offer end users the option to assist then with desktop support remotely using the LogMeInRescue tool. | Restatement Date [***] | ||
Implement Data Network Tools |
ACS will install Voyence, SevOne and AppCritical tools on the network devices. | Restatement Date [***] | ||
Implement Voice Tool
|
ACS will implement Reliatel. | Restatement Date [***] | ||
Audit and Reconcile Software
and update Attachment L
|
ACS will audit and categorized all Software used to provide Services. As a result of that audit and with Symetra’s agreement, ACS will update Attachment L. | To be determined at Transition planning. | ||
Transition Complete
|
ACS completes the Transition in a manner compliant with the Detailed Transition Plan and Detailed Transition Schedule. | As provided in the approved Detailed Transition Plan. |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
-14-
ATTACHMENT D
FORM OF IN-SCOPE SERVICE REQUEST
FORM OF IN-SCOPE SERVICE REQUEST
The In-Scope Service Request form is maintained electronically and is accessible at the following
website link:
http://istar/app/SRProcess/index.cfm?iStarAPI_headerSmall=1&attributes_fuseaction=NewSR
ATTACHMENT D
Page 1 of 1
ATTACHMENT E
ACS KEY PERSONNEL
ACS KEY PERSONNEL
Each of the following individuals constitutes Key Personnel under the terms of the Agreement:
| Position | Name | |
ACS Project Executive
|
[***] | |
ACS Service Delivery Manager (All Service Towers)
|
[***] |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT E
Page 1 of 1
Page 1 of 1
ATTACHMENT F
EQUIPMENT REFRESH
EQUIPMENT REFRESH
Subject to the terms of Section 2.5 of the Agreement, ACS’ Equipment Refresh obligations shall
include replacing each item of ACS Equipment in advance of the applicable Equipment manufacturer’s
projected end-of-life or obsolescence date. The estimated refresh schedule for specific items of
ACS Equipment is as follows:
| Estimated Equipment Refresh Schedule | ||
| ACS Equipment Type | (Time Measured From In-Service Date) | |
Server
|
[***] hours | |
Mainframe and peripherals
|
[***] hours | |
Routers and data communications equipment
|
[***] hours | |
Storage, including storage area networks, worm
storage, virtual tape storage and server-based
storage
|
[***] hours | |
Telecommunications equipment (e.g., telephone
switch and handsets)
|
As required to support new feature sets or discontinued equipment; estimated between [***] hours |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT F
Page 1 of 1
Page 1 of 1
ATTACHMENT G
SHARED RESOURCES
SHARED RESOURCES
Software:
| • | iStar* proprietary web portal, and associated proprietary tools and systems owned and operated by ACS, including but not limited to SRP, iDrive, and CrystalReports. | ||
| • | Category 5 Software which is content management software, including but not limited to MCP and ACS Capture. | ||
| • | Monitoring systems software, including but not limited to HP Openview, Micromuse NetCool, and IBM Tivoli. |
Hardware:
| • | Facilities support, including but not limited to HVAC, electrical power distribution and backup, fire suppression, and equipment racks. | ||
| • | Network infrastructure, including but not limited to core network switches and routers, cable plant, and monitoring tools. | ||
| • | Storage area network (“SAN”), including but not limited to SAN switches, drive arrays, cable plant, and monitoring tools. Symetra data will be segregated on dedicated physical volumes. | ||
| • | Print and mail hardware including but not limited to inserters, sorters, high speed printers and velo binders. | ||
| • | Image capture hardware including but not limited to scanners, sorters and bar code readers. |
| * | To be replaced by Compass web portal per Transition Plan |
ATTACHMENT G
Page 1 of 1
ATTACHMENT H
ASSIGNED CONTRACTS
ASSIGNED CONTRACTS
[None as of the Restatement Date]
ATTACHMENT H
Page 1 of 1
ATTACHMENT I
MANAGED CONTRACTS
MANAGED CONTRACTS
As of the Restatement Date, the Managed Contracts are as follows:
| 1. | Avaya maintenance contracts for the Partner Telephony Systems located at the Boston, MA and Exton, PA Symetra Sites. | |
| 2. | Two (2) Secure IBM Infoprint 1532N MICR located in Bellevue, WA in Symetra/ACS/Xerox print center. |
ATTACHMENT I
Page 1 of 1
ATTACHMENT J
INVOICE FORMAT
INVOICE FORMAT
[Attached Hereto]
ATTACHMENT J
Invoice Number 00000000
DATE: Month Day, Year INVOICE TO: Symetra Financial Attn: [Name] 777 108th Ave NE, Suite 1200 Bellevue, WA 98004-5135 U.S. |
Customer No: SYM001 Invoice Account Number SYM001 Customer A/R Number PLEASE REMIT TO: ACS Commercial Solutions, Inc. Attn: Accounts Receivable P.O. Box 200790 Dallas, TX 75320-0790 U.S. |
||||||
DESCRIPTION
|
AMOUNT | ||||||
Resource Utilization Charges
|
0.00 | ||||||
Third Party Charges
|
0.00 | ||||||
Recurring Charges
|
0.00 | ||||||
SUB-TOTAL |
$ |
0.00 |
|||||
TAX |
$ |
0.00 |
|||||
TOTAL AMOUNT DUE |
$ | 0.00 | |||||
| Final Billing Summary Report | ||||
|
Billing Period: Month 2004
|
Page: 1 | |||
Posting Date: 00/00/2004 |
||||
Customer Number: SYM001
|
Customer Name: Symetra Financial | CPU Type: | ||||||||||||||
| CPU Factor: | 1.00 relative to | |||||||||||||||
Resource Name
|
Number Of Units
|
Unit Type
|
Bill Rate
|
Tier Amount
|
Bill Amount
|
|||||||||||
Utilization Charges: |
||||||||||||||||
Recurring Charges: |
||||||||||||||||
Invoice Account Tax |
||||||||||||||||
Invoice Account Total
|
Account SYM001 Amt of Invoice | 0.00 | ||||||||||||||
Invoice Number 00000000
DATE: Month, Day, Year INVOICE TO: Symetra Financial Attn: [Name] 777 108th Ave NE, Suite 1200 Bellevue, WA 98004-5135 U.S. |
Customer No: SYM001 Invoice Account Number SYM002 Customer A/R Number PLEASE REMIT TO: Affiliated Computer Services, Inc. Attn: Accounts Receivable P.O. Box 200790 Dallas, TX 75320-0790 U.S. |
||||||
DESCRIPTION
|
AMOUNT | ||||||
Resource Utilization Charges
|
0.00 | ||||||
Third Party Charges
|
0.00 | ||||||
Recurring Charges
|
0.00 | ||||||
Customer Credits
|
0.00 | ||||||
SUB-TOTAL |
$ |
0.00 |
|||||
TAX |
$ |
0.00 |
|||||
TOTAL AMOUNT DUE |
$ | 0.00 | |||||
| Final Billing Summary Report | ||||
|
Billing Period: Month 2004
|
Page: 1 | |||
Posting Date: 00/00/2004 |
||||
Customer Number: SYM001
|
Customer Name: Symetra Financial | CPU Type: | ||||||||||||||||||
| CPU Factor: | 1.00 relative to | |||||||||||||||||||
Resource Name
|
Number Of Units
|
Unit Type
|
Bill Rate
|
Tier Amount
|
Bill Amount
|
|||||||||||||||
Credits: |
||||||||||||||||||||
| RRC/ | 0.000000 | 0.000000 | 0.00 | |||||||||||||||||
| Baseline 0/Difference 0.00 @ $0.00 | ||||||||||||||||||||
Third Party Charges: |
||||||||||||||||||||
Invoice Account Tax
|
0.00 | |||||||||||||||||||
Invoice Account Total
|
Account SYM002 Amt of Invoice | 0.00 | ||||||||||||||||||
| Billing Description Report | ||||
|
Billing Period: Month 2004
|
Page: 1 | |||
Posting Date: 00/00/2004 |
||||
Customer Number: SYM001
|
Customer Name: Symetra Financial | CPU Type: | ||||||||||||||
Invoice Account: SYM002
|
CPU Factor: | 1.00 relative to | ||||||||||||||
Resource Name
|
Number Of Units
|
Unit Type
|
Bill Rate
|
Tier Amount
|
Bill Amount
|
|||||||||||
Credits: |
||||||||||||||||
RRC/
|
Baseline /Difference | |||||||||||||||
Third Party Charges: |
||||||||||||||||
| Baseline /Actual | ||||||||||||||||
ATTACHMENT K
HIPAA TERMS
HIPAA TERMS
The Agreement contemplates that: (1) ACS
will perform certain Services for the benefit of Symetra
and/or certain of its Affiliates; and (2) in connection therewith, ACS may have access to certain
Protected Health Information “PHI”) collected, maintained, transmitted or otherwise
used by Symetra
and/or one (1) or more Symetra Affiliates (whether in their capacity as a Covered Entity or as a
Business Associate of another Covered Entity) (collectively referred to herein as “Symetra
PHI”).
1. HIPAA Privacy Regulations.
(a) General. ACS acknowledges
that it is a Business Associate or sub-Business Associate of Symetra
for purposes of HIPAA’s Standards for Privacy of Individually Identifiable Health Information (as
the same may have been and/or may be amended from time-to-time, the “Privacy
Regulations”). ACS
shall comply with the provisions set forth in Addendum 1 to this Attachment K with respect to
Symetra PHI. By this reference, the additional HITECH Act requirements that relate to privacy and
that are made applicable with respect to Covered Entities are incorporated herein and shall be
applicable to ACS (see Section 13404(a) of the HITECH Act).
(b) Uses and Disclosures of Protected
Health Information. ACS shall Use and Disclose Symetra PHI
only as minimally necessary to perform its obligations under the Agreement and/or as otherwise
authorized by Symetra in writing.
(c) Failure to Comply with HIPAA
Obligations.
(i)
Mitigation Obligation. If ACS has violated any of its obligations under this
Section 1, at
its sole cost and expense, ACS immediately shall take commercially reasonable steps to mitigate the
harmful effects of such violation, if any.
(ii)
Opportunity to Cure; Termination. If ACS notifies Symetra, or Symetra otherwise has
reason to believe, that ACS has violated a material term of any of the requirements set forth in
this Section 1, and a cure of such violation is possible, not later than five (5) calendar
days
following Symetra’s request, the Parties shall meet (in person or by telephone, as requested by
Symetra) to discuss Symetra’s concerns. Following such meeting, ACS shall advise Symetra whether it
agrees or disagrees with Symetra’s concerns. If ACS agrees with Symetra’s concerns, not later
than
five (5) calendar days after such meeting, ACS shall propose to Symetra a plan for addressing
Symetra’s concerns (the “Corrective Plan”) and, if necessary, the Parties
thereafter shall engage
in good faith discussions in an effort to reach agreement on the terms of the Corrective Plan. If
ACS materially fails to implement the terms of the mutually agreed Corrective Plan, then, in
addition to any other rights and remedies that may be available to Symetra, upon written notice to
ACS, Symetra shall have the right to terminate the Agreement and any or all country-specific
agreements either in their entirety or as they relate to Symetra only. If ACS disagrees with
Symetra’s concerns, then the Parties will engage in good
faith discussions at successively higher levels of management until the Problem has been
resolved. Notwithstanding the foregoing, if the Parties are unable to reach agreement on the terms
of the Corrective Plan or otherwise
ATTACHMENT K
Page 1 of 5
are unable to reach agreement with respect
to Symetra’s concerns within sixty (60) calendar
days following Symetra’s initial request for a meeting as described above, and Symetra has determined that ACS has violated a material term of any of its HIPAA-related obligations hereunder,
then, upon written notice to ACS, Symetra shall have the right to terminate the Agreement and any
or all country-specific agreements either in their entirety or as they relate to Symetra only.
(iii)
No Opportunity to Cure; Termination. If ACS notifies Symetra, or Symetra otherwise has
reason to believe, that ACS has violated a material term of any of the requirements set forth in
this Section 1 and a cure of such violation is not possible, Symetra shall have the right upon
written notice to ACS to terminate the Agreement and any or all country-specific agreements either
in their entirety or as they relate to Symetra only.
(iv)
Effect of Termination. Any termination of the Agreement and/or any country-specific
agreements as provided herein shall be without liability or further obligation on the part of
Symetra to ACS, except for those provisions that would, by their nature, survive any termination of
the Agreement and/or any country-specific agreement.
(d) State Law Requirements.
Any Use or Disclosure of Symetra PHI by ACS shall be made in accordance
with More Stringent state laws and regulations and as ACS may be specifically instructed by
Symetra; provided, however, that ACS shall continue to be bound by and comply with the terms and
conditions of this Attachment K to the extent such terms and conditions do not conflict with the
applicable laws and regulations of such states.
(e) Audit Rights. Upon
Symetra’s request, but no more often than once annually except: (a) as
necessary for Symetra to respond to any regulatory requirement or inquiry; or (b) as deemed
reasonably necessary by Symetra as a result of Symetra’s good faith belief that ACS has breached
any of its obligations under this Attachment K, and not later than ten (10) calendar days
following
Symetra’s request (unless the terms of subsection (a) apply, in which case such time period
shall
be five (5) calendar days following Symetra’s request), ACS shall make available to Symetra its
internal practices, books and records relating to the Use and Disclosure of Protected Health
Information received from, or created or received by ACS on behalf of, Symetra in order to permit
Symetra to confirm and/or investigate ACS’ compliance with its HIPAA-related obligations (including
any obligations under applicable state laws and regulations) hereunder. ACS shall cooperate with
Symetra in all reasonable respects in connection with such audits.
(f) ACS’ Employees, Agents,
Representatives and Subcontractors. ACS represents and warrants that
ACS Personnel who will or may potentially have access to Symetra PHI
will have been provided with
general HIPAA-related training and education as well as specific knowledge of ACS’ HIPAA-related
responsibilities and contractual requirements to Symetra (including applicable state laws and
regulations to the extent that ACS has received written instructions from Symetra concerning More
Stringent state
laws and regulations), in each case prior to being allowed to have access to Symetra PHI. At
Symetra’s request, ACS will provide Symetra with all information reasonably requested by Symetra
regarding the training provided to those ACS Personnel who will or potentially may have access to
Symetra PHI. ACS further represents and warrants to Symetra that it will impose appropriate
sanctions on any employee and will take appropriate action under its contract with any agent,
representative, contractor and/or Subcontractor
ATTACHMENT K
Page 2 of 5
of ACS if such Person violates any of ACS’
HIPAA-related obligations under this Attachment K, and
agrees, at Symetra’s request if the violation is egregious or recurring in nature, to prevent any
such employee, agent, representative, contractor and/or Subcontractor from having any further
access to Symetra PHI.
(g) Aggregate Data. Without
the express prior written consent of Symetra, ACS shall not have the
right to engage in Data Aggregation activities with respect to Symetra’s data, whether or not such
data constitutes Symetra PHI.
(h) Defined Terms.
Capitalized terms used in the opening paragraph, in this Section 1, in Addendum
1 and/or Addendum 2 but not defined herein shall have the meanings ascribed to them in the
Agreement
and/or in the Privacy Regulations, as applicable. If a capitalized term is defined in both the
Agreement and in the Privacy Regulations, the definition in the Privacy Regulations shall apply.
(i) Interpretation. Any
ambiguity in any term or condition of the Agreement, including this
Attachment (including Addenda 1 and 2), or any inconsistency between any term or condition of
the
Agreement and this Attachment (including Addenda 1 and 2), shall be resolved in favor of a
meaning
that permits Symetra to comply with the Privacy Regulations.
2. HIPAA Electronic Transactions
Standards.
(a) General. If ACS agrees to
conduct on behalf of Symetra all or part of any Transaction covered
under HIPAA’s Standards for Electronic Transactions (as the same may have been and/or may be
amended from time-to-time, the “Electronic Transactions Regulations”), then ACS
shall conduct, and
cause its employees, agents and subcontractors to conduct, such Transactions as standard
transactions under the Electronic Transactions Standards.
(b) Defined Terms.
Capitalized terms used in this Section 2 but not defined herein shall have the
meanings ascribed to them in the Agreement and/or the Electronic Transactions Regulations, as
applicable. If a capitalized term is defined in both the Agreement and in the Electronic
Transactions Regulations, the definition in the Electronic Transactions Regulations shall apply.
3. HIPAA Security Regulations.
3.1
General. Symetra and ACS are required to comply with HIPAA’s security standards, which
were issued in their final form on February 20, 2003 (as the same may have been and/or may be
amended from time to time, the “Security Regulations”). In connection therewith,
ACS shall:
(a) implement safeguards that reasonably and appropriately protect the confidentiality, integrity
and availability of the electronic Symetra PHI that it creates, receives, maintains or transmits on
behalf of Symetra; (b) ensure that any agent, including a subcontractor, to whom ACS provides this
information agrees to implement reasonable and appropriate safeguards; (c) report to Symetra any
security incident of which it becomes aware; and (d) make ACS’ policies and procedures, and
documentation required by the Security Regulations relating to such safeguards, available to the
Secretary for purposes of determining Symetra’s compliance with the Security Regulations. Without
limiting any other rights and remedies that may then be
ATTACHMENT K
Page 3 of 5
available to Symetra, Symetra shall have the
right to terminate the Agreement and any or all
country-specific agreements, either in their entirety or as they relate to Symetra only,
immediately and without penalty upon written notice by Symetra to ACS if Symetra determines that
ACS has violated a material term of this Section.
3.2 HITECH
Act. By this reference, the additional HITECH Act requirements that relate to
security and that are made applicable with respect to Covered Entities are incorporated herein and
shall be applicable to ACS (see Section 13401(a) of the HITECH Act), except that within thirty (30)
days following the discovery (as “discovery” is described in Section 13402(c) of the HITECH Act)
of
a breach of unsecured Symetra PHI (as “unsecured PHI” is defined in Section 13402(h) of the
HITECH
Act), ACS shall notify Symetra of such breach (which notice must include the information required
to be included therein under Section 13402(b) of the HITECH Act).
4. Changes or Modifications to HIPAA
and/or HIPAA Regulations.
4.1
General. If, following the Restatement Date, HIPAA and/or any of the HIPAA regulations are
modified and/or additional laws or regulations affecting Covered Entities and/or Business
Associates are issued (whether pursuant to HIPAA or otherwise) (each, a
“Modification”) and, as a
result, Symetra determines that modifications to the terms of the Agreement are required in order
for Symetra to comply with such Modification(s) (including by way of example and not of limitation,
if additional provisions are required to be included in agreements between Covered Entities and
Business Associates), promptly following Symetra’s request, the Parties shall engage in good faith
negotiations regarding any modifications to the terms of this Agreement that may be necessary or
appropriate. If the Parties are unable to agree on any such modifications to the terms of the
Agreement following such good faith negotiations, which negotiations shall not exceed sixty (60)
calendar days from the date of Symetra’s request for negotiations unless otherwise agreed to by the
Parties, then following expiration of such sixty (60) calendar day period, Symetra shall have the
right, at its option, to terminate the Agreement and any or all country-specific agreements as of a
date specified in a notice of termination to ACS, which date shall be any date on or before the
applicable compliance date relating to such Modification. Such termination shall be without
liability or further obligation on the part of Symetra to ACS, except for those provisions that
would, by their nature, survive any termination of the Agreement.
4.2 HITECH
Act. The Parties acknowledge that the Secretary is required to publish additional
HITECH Act-related guidance from time to time. Without limiting the generality of the terms set
forth in the foregoing Section 4.1, if and to the extent such guidance impacts the terms set
forth
in this Attachment K, the Parties shall address such impacts in accordance with the terms set forth
in the foregoing Section 4.1.
5. Indemnity for Third Party
Claims. ACS shall indemnify, defend and hold Symetra and its
Affiliates, as well as their respective members, directors, officers, shareholders, employees,
agents, attorneys, successors and assigns, harmless from and against any and all Third-Party
claims, damages, liabilities, judgments, fines, assessments
and/or other losses or expenses (including reasonable attorneys’ fees) arising out of or relating
to any failure by ACS to comply
ATTACHMENT K
Page 4 of 5
with its HIPAA-related obligations (including
any similar obligations under applicable state laws
and regulations to the extent that ACS has received written instructions from Symetra concerning
More Stringent state laws and regulations) under this Attachment.
6. Notices. Any notices required
or permitted to be delivered to Symetra under this Attachment
shall be delivered to the Persons identified in Section 19.5 of the Agreement and to
Symetra’s
Privacy Officer at the following addresses via facsimile or via overnight mail delivery:
Symetra Life Insurance
Company
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attn: Privacy Officer
Fax: (425) 256-6080
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attn: Privacy Officer
Fax: (425) 256-6080
7. Injunctive Relief. ACS agrees
that the remedies at law for any breach by it of the terms of this
Attachment shall be inadequate and that monetary damages resulting from such breach are not readily
measured. Accordingly, in the event of a breach or threatened breach by ACS of the terms of this
Attachment, Symetra shall be entitled to immediate injunctive relief. Nothing herein shall prohibit
Symetra from pursuing any other remedies that may be available to it for such breach, and the
rights provided under this Attachment and the section(s) of the Agreement related to injunctive
relief, if any, shall be cumulative.
ATTACHMENT K
Page 5 of 5
ADDENDUM 1
BUSINESS ASSOCIATE REQUIREMENTS UNDER PRIVACY REGULATIONS
1. ACS shall not Use or further Disclose Symetra PHI except as permitted or required by the
Agreement, including this Attachment, or as Required by Law.
2. ACS shall use appropriate safeguards to prevent Use or Disclosure of Symetra PHI other than as
provided for in the Agreement, including this Attachment.
3. ACS shall report to Symetra any Use or Disclosure of Symetra PHI not permitted under the terms
of the Agreement, including this Attachment, of which it becomes aware.
4. ACS shall ensure that any agents, including subcontractors, to whom ACS provides Symetra PHI
received from, or created or received by ACS on behalf of Symetra, agree to the same restrictions
and conditions that apply to ACS with respect to such Symetra PHI by causing such agents, including
subcontractors, to execute a subcontract agreement with ACS that includes as an attachment
substantially the same terms as the terms set forth in the attached
Addendum 2.
5. If ACS maintains Symetra PHI in a Designated Record Set, at the request of Symetra, and in the
time and manner designated by Symetra, ACS shall make available or provide access to such data in a
Designated Record Set to Symetra (or to Individuals, if so directed by Symetra) in order to permit
Symetra to satisfy the requirements of Section 164.524 of the Privacy Regulations.
6. If ACS maintains Symetra PHI in a Designated Record Set, at the request of Symetra, and in the
time and manner designated by Symetra, ACS shall make any amendments to such data in a Designated
Record Set that Symetra directs or agrees to pursuant to Section 164.526 of the Privacy
Regulations.
7. ACS shall document any Disclosure of Symetra PHI as to which Symetra has an accounting
obligation under Section 164.528 of the Privacy Regulations and information related to such
Disclosure as required for Symetra to respond to a request by an Individual for an accounting of
Disclosures of Protected Health Information in accordance with Section 164.528 of the Privacy
Regulations.
8. At the request of Symetra, and in the time and manner designated by Symetra, ACS shall make
available and provide to Symetra (or to an Individual, if so directed by Symetra) the information
collected in accordance with Section 7 above to permit Symetra to respond to a request by an
Individual for an accounting of Disclosures of Protected Health Information in accordance with
Section 164.528 of the Privacy Regulations.
9. ACS shall make available its internal practices, books and records relating to the Use and
Disclosure of Symetra PHI received from, or created or received by ACS on behalf of Symetra,
available to Symetra, or at the request of Symetra, to the Secretary, in a time and manner
designated by Symetra or the Secretary, for purposes of the Secretary determining Symetra’s
compliance with the Privacy Regulations.
ADDENDUM 1 TO ATTACHMENT K
Page 1 of 2
Page 1 of 2
10. Upon termination or expiration of the Agreement, if feasible, ACS shall return or destroy all
Symetra PHI received from, or created or received by ACS on behalf of Symetra, that ACS still
maintains in any form and retain no copies of such Symetra PHI. If such return or destruction of
Symetra PHI is not feasible, the terms and conditions of the Agreement and this Addendum that are
applicable to Symetra PHI shall survive termination or expiration of the Agreement for as long as
ACS retains Symetra PHI, and ACS shall comply with such terms and conditions and shall limit its
further Uses and Disclosures of such Symetra PHI to those purposes that make the return or
destruction of Symetra PHI infeasible. ACS shall include a similar provision regarding return or
destruction of Symetra PHI upon termination of its contracts with any subcontractor or agent.
ADDENDUM 1 TO ATTACHMENT K
Page 2 of 2
Page 2 of 2
ADDENDUM 2
HIPAA REQUIREMENTS FOR ACS SUBCONTRACT AGREEMENTS
HIPAA REQUIREMENTS FOR ACS SUBCONTRACT AGREEMENTS
1. HIPAA Privacy Regulations.
(a) General. Subcontractor acknowledges that it is an indirect Business Associate of Symetra
and/or one of its affiliates (collectively for purposes of this Attachment, “Symetra”) for purposes
of the HIPAA Standards for Privacy of Individually Identifiable Health Information (as the same may
have been and/or may be amended from time-to-time, the “Privacy Regulations”). Subcontractor shall
comply with the provisions set forth in Appendix 1 to this Addendum with respect to the Protected
Health Information collected, maintained, transmitted or otherwise used by Symetra (collectively
referred to herein as “Symetra PHI”). By this reference, the additional HITECH Act requirements
that relate to privacy and that are made applicable with respect to Covered Entities are
incorporated herein and shall be applicable to Subcontractor (see Section 13404(a) of the HITECH
Act).
(b) Uses and Disclosures of Protected Health Information. Subcontractor shall Use and Disclose
Symetra PHI only as minimally necessary to perform its obligations under its agreement with ACS
(the “Subcontract Agreement”) and/or as otherwise authorized in writing by ACS or Symetra.
(c) Failure to Comply With HIPAA Obligations.
(i) Mitigation Obligation. If Subcontractor has violated any of its obligations under
this Section 1, at its sole cost and expense, Subcontractor immediately shall take
commercially reasonable steps to mitigate the harmful effects of such violation, if any.
(ii) Opportunity to Cure; Termination. If Subcontractor notifies ACS and/or Symetra, or
ACS and/or Symetra otherwise have reason to believe, that Subcontractor has violated a
material term of any of the requirements set forth in this Section 1, and a cure of such
violation is possible, not later than five (5) calendar days following ACS’ and/or Symetra’s
request, Subcontractor, ACS and Symetra shall meet (in person or by telephone, as requested
by Symetra) to discuss ACS’ and/or Symetra’s concerns. Following such meeting, Subcontractor
shall advise ACS and Symetra whether it agrees or disagrees with ACS’ and/or Symetra’s
concerns. If Subcontractor agrees with such concerns, not later than five (5) calendar days
after such meeting, Subcontractor shall propose to ACS and Symetra a plan for addressing
those concerns (the “Corrective Plan”) and, if necessary, Subcontractor, ACS and Symetra
thereafter shall engage in good faith discussions in an effort to reach agreement on the
terms of the Corrective Plan. If Subcontractor materially fails to implement the terms of the
mutually agreed Corrective Plan, then, in addition to any other rights and remedies that may
be available to ACS and Symetra, ACS and/or Symetra shall have the right to terminate the
Subcontract Agreement. If Subcontractor disagrees with ACS’ and/or Symetra’s concerns, then
Subcontractor, ACS and Symetra shall follow the dispute resolution procedures set forth in
the Subcontract Agreement, if any, or if dispute resolution procedures are not specified
therein, then Subcontractor,
ADDENDUM 2 TO ATTACHMENT K
Page 1 of 5
Page 1 of 5
ACS and Symetra shall engage in negotiations at successively higher levels of
management until the dispute has been resolved. Notwithstanding the foregoing or any contrary
provisions or terms in the Subcontract Agreement, if Subcontractor, ACS and Symetra are
unable to reach agreement on the terms of the Corrective Plan or otherwise are unable to
reach agreement with respect to ACS’ and/or Symetra’s concerns within ninety (90) calendar
days following the initial request for a meeting as described above, then, upon written
notice to Subcontractor, ACS and/or Symetra shall have the right to terminate the Subcontract
Agreement if ACS and/or Symetra have determined that Subcontractor has violated a material
term of any of its HIPAA-related obligations hereunder.
(iii) No Opportunity to Cure; Termination. If Subcontractor notifies ACS and/or
Symetra, or ACS and/or Symetra otherwise have reason to believe, that Subcontractor has
violated a material term of any of the requirements set forth in this
Section 1, and a cure
of such violation is not possible, ACS and/or Symetra shall have the right to terminate the
Subcontract Agreement upon written notice to Subcontractor.
(iv) Effect of Termination. Any termination of the Subcontract Agreement shall be
without liability or further obligation on the part of ACS or Symetra to Subcontractor,
except for those provisions that survive any termination of the Subcontract Agreement.
(d) State Law Requirements. Any Use or Disclosure of Symetra PHI by Subcontractor shall be made in
accordance with More Stringent state laws and regulations and as ACS may be specifically instructed
by Symetra; provided, however, that Subcontractor shall continue to be bound by and comply with the
terms and conditions of this Addendum 2 to the extent such terms and conditions do not conflict with
the applicable laws and regulations of such states.
(e) Audit Rights. Not later than five (5) calendar days following ACS’ or Symetra’s request,
Subcontractor shall make available to ACS and Symetra its internal practices, books and records
relating to the Use and Disclosure of Symetra PHI received from, or created or received by
Subcontractor on behalf of Symetra (directly or indirectly), in order to permit ACS and Symetra to
confirm and/or investigate Subcontractor’s compliance with its HIPAA-related obligations (including
any obligations under applicable state laws and regulations) hereunder. Subcontractor shall
cooperate with ACS and Symetra in all reasonable respects in connection with such audits.
(f) Subcontractor’s Employees, Agents, Representatives and Subcontractors. Subcontractor represents
and warrants to ACS and Symetra that Subcontractor’s employees, agents and subcontractors who will
or potentially may have access to Symetra PHI shall have been provided with general HIPAA-related
training and education as well as specific knowledge of Subcontractor’s HIPAA-related
responsibilities and contractual requirements to ACS and Symetra (including applicable state laws
and regulations to the extent that ACS has received written instructions from Symetra concerning
More Stringent state laws and regulations), in each case prior to being allowed to have access to
Symetra PHI. At ACS’ or Symetra’s request, Subcontractor shall provide ACS and Symetra with all
information reasonably requested by ACS or Symetra regarding the training provided to those
Subcontractor employees, agents and subcontractors who will or may potentially have access to
Symetra PHI. Subcontractor further represents and warrants to
ADDENDUM 2 TO ATTACHMENT K
Page 2 of 5
Page 2 of 5
ACS and Symetra that it will impose appropriate sanctions on any employee, and will take
appropriate action under its contract with any agent and/or subcontractor of Subcontractor if such
Person violates any of Subcontractor’s HIPAA-related obligations hereunder, and agrees, at ACS’ or
Symetra’s request if the violation is egregious or recurring in nature, to prevent any such
employee, agent and/or subcontractor from having any further access to Symetra PHI.
(g) Aggregate Data. Without the express prior written consent of ACS and Symetra, Subcontractor
shall not have the right to engage in any type of data aggregation activities with respect to
Symetra’s data, whether or not such data constitutes Symetra PHI.
(h) Defined
Terms. Capitalized terms used in this Section 1 and in Appendix 1 but not defined herein
shall have the meanings ascribed to them in the Privacy Regulations.
(i) Interpretation. Any ambiguity or inconsistency in any term or condition of the Subcontract
Agreement (including this Addendum and Appendix 1) shall be resolved in favor of a meaning that
permits Symetra to comply with the Privacy Regulations.
2. HIPAA Electronic Transactions Standards.
(a) General. If Subcontractor agrees to conduct on behalf of ACS and/or Symetra all or part of any
Transaction covered under HIPAA’s Standards for Electronic Transactions (as the same may have been
and/or may be amended from time-to-time, the “Electronic Transactions Regulations”), then
Subcontractor shall conduct, and cause its employees, agents and subcontractors to conduct, such
Transactions as standard transactions under the Electronic Transactions Standards.
(b) Defined Terms. Capitalized terms used in this Section 2 but not defined herein shall have the
meanings ascribed to them in the Electronic Transactions Regulations.
3. HIPAA Security Regulations.
3.1 General. Symetra and ACS are required to comply with HIPAA’s security standards, which
were issued in their final form on February 20, 2003 (as the same may have been and/or may be
amended from time to time, the “Security Regulations”). In connection therewith, Subcontractor
shall: (a) implement safeguards that reasonably and appropriately protect the confidentiality,
integrity and availability of the electronic Symetra PHI that it creates, receives, maintains or
transmits on behalf of Symetra; (b) ensure that any agent, including a subcontractor, to whom
Subcontractor provides this information agrees to implement reasonable and appropriate safeguards;
(c) report to Symetra any security incident of which it becomes aware; and (d) make
Subcontractor’s policies and procedures, and documentation required by the Security Regulations
relating to such safeguards, available to the Secretary for purposes of determining Symetra’s
compliance with the Security Regulations. Without limiting any other rights and remedies that may
then be available to Symetra or ACS, Symetra or ACS shall have the right to terminate the
Subcontract Agreement immediately and without penalty upon written notice by Symetra or ACS to
Subcontractor if either Symetra or ACS determines that Subcontractor has violated a material term
of this Section.
ADDENDUM 2 TO ATTACHMENT K
Page 3 of 5
Page 3 of 5
3.2 HITECH Act. By this reference, the additional HITECH Act requirements that relate to
security and that are made applicable with respect to Covered Entities are incorporated herein and
shall be applicable to Subcontractor (see Section 13401(a) of the HITECH Act), except that within
thirty (30) days following the discovery (as “discovery” is described in Section 13402(c) of the
HITECH Act) of a breach of unsecured Symetra PHI (as “unsecured PHI” is defined in Section 13402(h)
of the HITECH Act), Subcontractor shall notify Symetra of such breach (which notice must include
the information required to be included therein under Section 13402(b) of the HITECH Act).
4. Changes or Modifications to HIPAA and/or HIPAA Regulations.
4.1 General. If, following the date of the Subcontract Agreement, HIPAA and/or any of the
HIPAA regulations are modified and/or additional laws or regulations affecting Covered Entities
and/or Business Associates are issued (whether pursuant to HIPAA or otherwise) (each, a
“Modification”) and, as a result, Symetra or ACS determines that modifications to the terms of the
Subcontract Agreement are required in order for Symetra or ACS to comply with such Modification(s)
(including by way of example and not of limitation, if additional provisions are required to be
included in agreements between Covered Entities and Business Associates), promptly following ACS’
or Symetra’s request, Subcontractor, ACS and Symetra shall engage in good faith negotiations
regarding any modifications to the terms of the Subcontract Agreement that may be necessary or
appropriate. If Subcontractor, ACS and Symetra are unable to agree on any such modifications to the
terms of the Subcontract Agreement following such good faith negotiations, which negotiations shall
not exceed sixty (60) calendar days from the date of ACS’ or Symetra’s request for negotiations
unless otherwise agreed to by the Parties, then following expiration of such sixty (60) calendar
day period, ACS and/or Symetra shall have the right to terminate the Subcontract Agreement as of a
date specified in a notice of termination to Subcontractor, which date shall be any date on or
before the applicable compliance date relating to such Modification. Such termination shall be
without liability or further obligation on the part of ACS or Symetra to Subcontractor, except for
those provisions that survive any termination of the Subcontract Agreement.
4.2 HITECH Act. Subcontractor acknowledges that the Secretary is required to publish
additional HITECH Act-related guidance from time to time. Without limiting the generality of the
terms set forth in the foregoing Section 4.1, if and to the extent such guidance impacts the terms
set forth herein, such impacts shall be addressed in accordance with the terms set forth in the
foregoing Section 4.1.
5. Third-Party Beneficiary. Symetra is acknowledged to be a direct and intended third-party
beneficiary of the terms of the Subcontract Agreement.
6. Indemnity for Third Party Claims. Subcontractor shall indemnify, defend and hold harmless ACS,
Symetra and their respective Affiliates, and all of their members, directors, officers,
shareholders, employees, agents, attorneys, successors and assigns, from and against any and all
Third-Party claims, damages, liabilities, judgments, fines, assessments and/or other losses or
expenses (including reasonable attorneys’ fees) arising out of
or relating to any failure by Subcontractor
ADDENDUM 2 TO ATTACHMENT K
Page 4 of 5
Page 4 of 5
to comply with its HIPAA-related obligations (including any similar obligations under
applicable state laws and regulations to the extent that Subcontractor has received written
instructions from Symetra and/or ACS concerning More Stringent state laws and regulations)
hereunder.
7. Notices. Any notices required or permitted to be delivered to ACS and/or Symetra hereunder shall
be delivered to ACS and Symetra at the following addresses via facsimile or via overnight mail
delivery:
If to ACS:
Affiliated Computer Services, Inc.
2828 N. Haskell Avenue, Bldg. 1
Dallas, Texas 75204
Attn: Chief Privacy Officer
Fax No.: (214) 584-5525
2828 N. Haskell Avenue, Bldg. 1
Dallas, Texas 75204
Attn: Chief Privacy Officer
Fax No.: (214) 584-5525
If to Symetra:
Symetra Life Insurance Company
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attn: Privacy Officer
Fax: (425) 256-6080
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004-5135
Attn: Privacy Officer
Fax: (425) 256-6080
8. Injunctive Relief. Subcontractor agrees that the remedies at law for any breach by it of the
terms hereof shall be inadequate and that monetary damages resulting from such breach are not
readily measured. Accordingly, in the event of a breach or threatened breach by Subcontractor of
the terms hereof, ACS and/or Symetra shall be entitled to immediate injunctive relief. Nothing
herein shall prohibit ACS and/or Symetra from pursuing any other remedies that may be available to
them individually or jointly for such breach, and the rights provided hereunder and in any
section(s) of the Subcontract Agreement related to injunctive relief, if any, shall be cumulative.
9. No Assignment or Subcontracting. Notwithstanding anything contained herein to the contrary,
Subcontractor shall not assign, subcontract or delegate any of its obligations under the
Subcontract Agreement without the prior written consent of ACS and Symetra.
10. HITECH Act Defined. “HITECH Act”, as the same may be amended from time to time, and including
all official guidance and regulations issued pursuant thereto, means Title XIII of the American
Recovery and Reinvestment Act of 2009, Pub. L. No. 111-5, the short title of which is the “Health
Information Technology for Economic and Clinical Health Act” or “HITECH Act”.
ADDENDUM 2 TO ATTACHMENT K
Page 5 of 5
Page 5 of 5
APPENDIX 1 TO ADDENDUM 2
BUSINESS ASSOCIATE REQUIREMENTS UNDER PRIVACY REGULATIONS
1. Subcontractor shall not Use or further Disclose Symetra PHI except as permitted or required
by the Subcontract Agreement or as Required by Law.
2. Subcontractor shall use appropriate safeguards to prevent Use or Disclosure of Symetra PHI
other than as provided for in the Subcontract Agreement.
3. Subcontractor shall report to ACS and Symetra any Use or Disclosure of Symetra PHI not
permitted under the terms of the Subcontract Agreement of which it becomes aware.
4. Subcontractor
shall ensure that any agents, including subcontractors, to whom Subcontractor
provides Symetra PHI received from, or created or received by Subcontractor on behalf of Symetra,
agree to the same restrictions and conditions that apply to Subcontractor with respect to such
Symetra PHI.
5. If Subcontractor maintains Symetra PHI in a Designated Record Set, at the request of ACS or
Symetra, and in the time and manner designated by ACS or Symetra, Subcontractor shall make
available or provide access to Symetra PHI in a Designated Record Set to ACS or Symetra (or to
Individuals, if so directed by ACS or Symetra) in order to permit Symetra to satisfy the
requirement of and in accordance with Section 164.524 of the Privacy Regulations.
6. If Subcontractor maintains Symetra PHI in a Designated Record Set, at the request of ACS or
Symetra, and in the time and manner designated by ACS or Symetra, Subcontractor shall make
available Symetra PHI for amendment and incorporate any amendments to Symetra PHI in a Designated
Record Set that Symetra directs or agrees to, pursuant to and in accordance with Section 164.526 of
the Privacy Regulations.
7. Subcontractor shall document any Disclosure of Symetra PHI as to which Symetra has an
accounting obligation under Section 164.528 if the Privacy Regulations and information related to
such Disclosure as required for Symetra to respond to a request by an Individual for an accounting
of Disclosures of Symetra PHI in accordance with Section 164.528 of the Privacy Regulations.
8. At the request of ACS or Symetra, and in the time and manner designated by ACS or Symetra,
Subcontractor shall make available and provide to ACS or Symetra (or to an Individual, if so
directed by ACS or Symetra) the information collected in accordance with Section 7 above, and as
required to provide an accounting of Disclosures in accordance with Section 164.528 of the Privacy
Regulations.
9. Subcontractor shall make available its internal practices, books and records relating to
the Use and Disclosure of Symetra PHI received from, or created or received by Subcontractor on
behalf of, Symetra (directly or indirectly) available to ACS or Symetra, or at the request of
Symetra, to the Secretary, in the time and manner designated by ACS, Symetra or the
APPENDIX 1 TO ADDENDUM 2 TO ATTACHMENT K
Page 1 of 2
Page 1 of 2
Secretary, for purposes of the Secretary determining Symetra’s compliance with the Privacy
Regulations.
10. Upon termination or expiration of the Subcontract Agreement, if feasible, Subcontractor
shall return or destroy all Symetra PHI received from, or created or received by Subcontractor on
behalf of, Symetra (directly or indirectly) that Subcontractor still maintains in any form and
retain no copies of such Symetra PHI. If such return or destruction of Symetra PHI is not feasible,
the terms of the Subcontract Agreement that are applicable to Symetra PHI shall survive the
termination or expiration of the Subcontract Agreement for as long as Subcontractor retains Symetra
PHI, and Subcontractor shall comply with such terms and conditions and shall limit its further Uses
and Disclosures of such Symetra PHI to those purposes that make the return or destruction of
Symetra PHI infeasible. Subcontractor shall include a similar provision regarding return or
destruction of Symetra PHI upon termination of its contract with any subcontractor or agent.
APPENDIX 1 TO ADDENDUM 2 TO ATTACHMENT K
Page 2 of 2
Page 2 of 2
ATTACHMENT L
SOFTWARE SCHEDULE
SOFTWARE SCHEDULE
As described in and subject to the terms of Section 4.3.1 of the Agreement, the following table
categorizes all Software, except for Software categorized as “unknown”, used to provide Services.
Software categorized as “unknown” has not been categorized as provided for in Section 4.3.1 as of
the Restatement Date. An audit and reconciliation of Attachment L will be included as a project
milestone under Exhibit 2 of the Transition Plan included as part of Attachment C as of the
Restatement Date. As a result of such audit and reconciliation, on the agreed-to Due Date provided
for in such Transition Plan, the Parties shall update this Attachment L to provide categories for
all Software used in the delivery of Services.
| Supplier Name | Product Name | Category | ||||
BMC
|
Catalog Manager for DB2 * (CA R/C Compare) | 1 | ||||
BMC
|
Change Manager for DB2 * (CA R/C Migrator) | 1 | ||||
BMC
|
Control-D | 1 | ||||
BMC
|
CONTROL-D WebAccess Server | 1 | ||||
BMC
|
DASD Manager for DB2 *(CA Data Analyser) | 1 | ||||
BMC
|
DASD MANAGER PLUS for DB2 * (CA Data Analyser) | 1 | ||||
BMC
|
DATABASE INTEGRITY PLUS (IMS)* | 1 | ||||
BMC
|
FAST REORG FACIILITY for IMS * (MAX Reorg / online for IMS) | 1 | ||||
BMC
|
POINT CHECKER PLUS for IMS * | 1 | ||||
BMC
|
Remedy (AKA AR System) | 1 | ||||
BMC
|
Remedy Base Framework | 1 | ||||
BMC
|
ULTRAOPT/IMS * | 1 | ||||
CA
|
ACF2 | 1 | ||||
CA
|
ACF2/DB2 Option | 1 | ||||
CA
|
CA-1 [Tape Management] * | 1 | ||||
CA
|
Detector(DB2) * | 1 | ||||
CA
|
Endevor/MVS ** | 1 | ||||
CA
|
ESP Agent for Windows | 1 | ||||
CA
|
MII | 1 | ||||
CA
|
Netspy | 1 | ||||
CA
|
Unicenter CA-OPS/MVS Event Management and Automation for JES2 | 1 | ||||
CA
|
View [Sysout Archive Retrieval] * | 1 | ||||
CA
|
Vision: Interface for DB2 | 1 | ||||
CA
|
Vision: Results [DYL280, DYL260] | 1 | ||||
Candle CL (IBM)
|
Supersession (VTAMPLUS) | 1 | ||||
Cisco
|
Cisco CSS | 1 | ||||
Cisco
|
Cisco PIX Firewall | 1 | ||||
Cisco
|
Cisco VPN (replaces Contivity) | 1 | ||||
Citrix
|
Citrix ICA Client | 1 | ||||
Citrix Systems, Inc.
|
Citrix MetaFrame | 1 | ||||
Computware
|
XPEDITER/IMS | 1 | ||||
ATTACHMENT L
Page 1 of 15
| Supplier Name | Product Name | Category | ||||
Compuware
|
File-Aid for MVS* | 1 | ||||
Compuware
|
File-Aid for IMS IMS * | 1 | ||||
Compuware
|
XPEDITER/CICS | 1 | ||||
Compuware
|
XPEDITER/TSO | 1 | ||||
EMC
|
DISKXTENDER 2000 FOR CENTERA | 1 | ||||
EMC
|
EMAILXAMINER SERVER | 1 | ||||
EMC
|
EMAILXAMINER USER MAILBOX V3.1 QTY 1 MAILBX | 1 | ||||
EMC
|
EMAILXTENDER SRVR | 1 | ||||
EMC
|
EMAILXTENDER TIER 2 QTY 26- 5000 USER MAILBOXES | 1 | ||||
FileNet
|
P8 (FileNet) | 1 | ||||
IBM
|
CICS/TS | 1 | ||||
IBM
|
COBOL II | 1 | ||||
IBM
|
COBOL OS/VS | 1 | ||||
IBM
|
DB2 | 1 | ||||
IBM
|
DB2 Application Development Client | 1 | ||||
IBM
|
DB2 Connect Personal Edition | 1 | ||||
IBM
|
DB2 DATABASE ADMIN | 1 | ||||
IBM
|
DB2 DATABASE SYSTEM ADMINISTRATION | 1 | ||||
IBM
|
DB2 Enterprise Server Edition | 1 | ||||
IBM
|
Enterprise COBOL for z/OS | 1 | ||||
IBM
|
High Level Assembler/MVS | 1 | ||||
IBM
|
IBM HTTP Server | 1 | ||||
IBM
|
IBM WebSphere Application Server Network Deployment | 1 | ||||
IBM
|
IBM WebSphere MQ (client) | 1 | ||||
IBM
|
IBM WebSphere MQ Integrator (Client) | 1 | ||||
IBM
|
IMS & DB2 Utility Tools S&S | 1 | ||||
IBM
|
IMS/ESA * | 1 | ||||
IBM
|
IMS/ESA BTS * | 1 | ||||
IBM
|
ISPF/PDF [included in z/OS] | 1 | ||||
IBM
|
JES2 [included in z/OS] | 1 | ||||
IBM
|
QMF | 1 | ||||
IBM
|
SDF II/MVS | 1 | ||||
IBM
|
Softaudit | 1 | ||||
IBM
|
TCP/IP (HIP6140) | 1 | ||||
IBM
|
TSO/E [included in z/OS] | 1 | ||||
IBM
|
VS FORTRAN | 1 | ||||
IBM
|
VTAM (HVT6140) | 1 | ||||
IBM
|
WebSphere Application Server (6.x) | 1 | ||||
IBM
|
WebSphere Application Server V5.x | 1 | ||||
IBM
|
Websphere BIMB MQ with Rules & Formatting Extensions | 1 | ||||
IBM
|
Websphere Business Intergration Message Broker with Rules and forematting Extentions | 1 | ||||
IBM
|
WebSphere MQ | 1 | ||||
ATTACHMENT L
Page 2 of 15
| Supplier Name | Product Name | Category | ||||
IBM
|
z/OS | 1 | ||||
IBM
|
Websphere Transformation Extender (TX) | 1 | ||||
Legato
|
Legato EmailXtender Archive Edition | 1 | ||||
Legato
|
Legato EmailXtender Server | 1 | ||||
Legato
|
Legato NetWorker Ed Dedicated Storage Node | 1 | ||||
McAfee
|
McAfee ePolicy Orchestrator | 1 | ||||
Microsoft
|
IIS (Included with MS OS) | 1 | ||||
Novell
|
Novell Identity Manager | 1 | ||||
Sterling
|
Connect:Direct OS/390 with 2 concurrent sessions (SNA and TCP/IP Protocols) | 1 | ||||
unknown
|
ACF2 | 1 | ||||
unknown
|
ACF2/DB2 | 1 | ||||
unknown
|
AFP2PDF | 1 | ||||
unknown
|
BATCH TERMINAL SIMULATOR | 1 | ||||
unknown
|
IND$FILE | 1 | ||||
unknown
|
ISPF (IPF) | 1 | ||||
unknown
|
MVS TCP/IP | 1 | ||||
unknown
|
Netcool | 1 | ||||
unknown
|
NJE (Network Job Entry) | 1 | ||||
unknown
|
SAMS Compress for IMS | 1 | ||||
unknown
|
SAS Base | 1 | ||||
unknown
|
SAS/IT | 1 | ||||
unknown
|
TME 10 NETVIEW OS/390 | 1 | ||||
unknown
|
Vision DYL interface for DB2 | 1 | ||||
VMWare
|
VMWare | 1 | ||||
Allen Systems Group
|
ASG-TMON for CICS/ESA * | 2 | ||||
Allen Systems Group
|
ASG-TMON for DB2 * (CA insite for DB2) | 2 | ||||
Allen Systems Group
|
ASG-TMON for z/os | 2 | ||||
Allen Systems Group
|
JCLPREP * | 2 | ||||
Altiris
|
WISE | 2 | ||||
Biscom Inc.
|
FAXCOM Server | 2 | ||||
CA
|
Argis — Application uses SQL 2000 Database | 2 | ||||
CA
|
Vision: Report | 2 | ||||
Captaris, Inc.
|
RightFax | 2 | ||||
Chicago-Soft
|
MVS/QuickRef | 2 | ||||
Citrix
|
50 user pack Citrix Metaframe xPE Presentation (350 users) | 2 | ||||
Citrix
|
Citrix MF Xpe 1.0-10 User Conn. Pack w/Sub Adv | 2 | ||||
Citrix
|
Citrix MF XPe 1.0-20 User Conn. Pack w/Sub Adv | 2 | ||||
Citrix
|
Citrix MF XPe 1.0-Starter Sys. w/20 User w/Sub Adv | 2 | ||||
Citrix
|
MetaFrame Access Suite Console | 2 | ||||
Citrix
|
MetaFrame Presentation Server Client | 2 | ||||
Citrix
|
MetaFrame Presentation Server Web Client for Win32 | 2 | ||||
Cybermation
|
ESP Workload Manager * | 2 | ||||
DTS
|
The Space Recovery System (SRS) | 2 | ||||
IBM
|
DB2 Connect Enterprise Edition | 2 | ||||
ATTACHMENT L
Page 3 of 15
| Supplier Name | Product Name | Category | ||||
IBM
|
WebSphere Business Integration Message Broker | 2 | ||||
InfoExpress
|
CyberArmor | 2 | ||||
InfoExpress
|
CyberGatekeeper Server | 2 | ||||
Infofix Inc
|
ACR/Summary | 2 | ||||
Infogix Inc
|
ACR/Detail | 2 | ||||
Innovation
|
ABR/FDR * [Application Backup function of FDR (or equivalent product) needed to support Archive/Restore of Control-D reports] | 2 | ||||
Legato
|
Legato Gold Care Premier support agreement | 2 | ||||
Legato
|
Legato Networker Client Connection | 2 | ||||
Legato
|
Legato NetWorker Module for MS Exchange Server Tier 2 | 2 | ||||
Legato
|
Legato NetWorker Module for SQL Tier 2 | 2 | ||||
Legato
|
Legato NetWorker Power Ed Dedicated Storage Node | 2 | ||||
Legato
|
Legato NetWorker Power Edition Storage Node for Windows | 2 | ||||
Legato
|
Legato NetWorker Server Network Edition for Windows | 2 | ||||
Legato
|
Legato Silo Software Module 1-256 slot | 2 | ||||
LRS Software
|
LRS server (VSV) | 2 | ||||
LRS Software
|
VMCF for TSO | 2 | ||||
LRS Software
|
VPS * | 2 | ||||
LRS Software
|
VPS / TCPIP | 2 | ||||
Macro 4
|
Dumpmaster MVS | 2 | ||||
Macro 4
|
Insync MVS | 2 | ||||
McAfee
|
eBusiness Server (Encryption Software) | 2 | ||||
McAfee
|
McAfee Active Virus Defense Perpetual | 2 | ||||
Merrill
|
MXG | 2 | ||||
Microsoft
|
Exchange 2003 Enterprise | 2 | ||||
Microsoft
|
Exchange 2003 Standard | 2 | ||||
Microsoft
|
Microsoft Operations Manager | 2 | ||||
Microsoft
|
Microsoft Operations Manager (MOM) Reporting | 2 | ||||
Microsoft
|
Sharepoint Server | 2 | ||||
Microsoft
|
SMS 2003 Client Access Licenses | 2 | ||||
Microsoft
|
SMS 2003 Enterprise Server | 2 | ||||
Microsoft
|
SMS Enterprise Server Disk Kit | 2 | ||||
Microsoft
|
SQL Server Database Enterprise Edition | 2 | ||||
Microsoft
|
SQL Server Database Standard | 2 | ||||
Microsoft
|
Terminal server (Included with Citrix) | 2 | ||||
Microsoft
|
Windows 2003 Enterprise Edition | 2 | ||||
Microsoft
|
Windows 2003 Standard Edition | 2 | ||||
Microsoft
|
Internet Security and Acceleration (ISA) | 2 | ||||
Microsoft
|
Office Communications Server 2007 | 2 | ||||
Microsoft
|
SharePoint Server 2007 | 2 | ||||
Microsoft
|
SQL Server 2005 Reporting Services | 2 | ||||
Microsoft
|
Antigen (Antivirus for Microsoft Exchange) | 2 | ||||
Microsoft
|
Windows Server 2000 Enterprise Edition | 2 | ||||
ATTACHMENT L
Page 4 of 15
| Supplier Name | Product Name | Category | ||||
Microsoft
|
Windows Server 2003 Active Directory Application Mode (ADAM) | 2 | ||||
Microsoft
|
Windows SharePoint Services 2.0 | 2 | ||||
Microsoft
|
Windows SharePoint Services 3.0 | 2 | ||||
Microsoft
|
Systems Management server ENT | 2 | ||||
Net IQ
|
NetIQ Mail Mashal | 2 | ||||
Net IQ
|
Webtrends | 2 | ||||
PGP
|
Encryption Software | 2 | ||||
Princeton Softech
|
DB2 Relational Tools | 2 | ||||
Princeton Softech
|
Version Merger | 2 | ||||
Quailstone Software
|
USCCopy [aka COPYMACS] | 2 | ||||
Research In Motion
|
Blackberry Enterprise Server | 2 | ||||
RIM
|
RIM T-Support for Blackberry | 2 | ||||
RSA
|
SecureID | 2 | ||||
SAS
|
BASE | 2 | ||||
Secure Computing
|
SmartFilter (Replacement for WebSense) | 2 | ||||
SPC Systems
|
Level 2 Report Writer for OS/390 | 2 | ||||
Symantec
|
Antivirus | 2 | ||||
Symantec
|
Symantec AntiVirus Corporate Edition | 2 | ||||
Syncsort
|
SYNCSORT for z/OS | 2 | ||||
Tone Software
|
DYNA-STEP | 2 | ||||
Tone Software
|
Flasher (OS/390 Spool Display) * | 2 | ||||
unknown
|
DOC1 Archive | 2 | ||||
unknown
|
DSF (Part of FDR product) | 2 | ||||
unknown
|
FDR (DASD DUMP RESTORE SYSTEM) | 2 | ||||
unknown
|
INFOPAK/IMS | 2 | ||||
unknown
|
NetIQ Mail Marshal Spam Filter | 2 | ||||
unknown
|
P-Sync | 2 | ||||
unknown
|
Tumbleweed SecureTransport | 2 | ||||
A.M. Best Company, Inc.
|
BestSRQ Services Workstation | 4 | ||||
ACL Services Ltd.
|
ACL | 4 | ||||
Acro Software
|
CutePDF Writer | 4 | ||||
activePDF, Inc.
|
activePDF Toolkit | 4 | ||||
Adobe
|
Acrobat | 4 | ||||
Adobe
|
ColdFusion | 4 | ||||
Adobe
|
Framemaker | 4 | ||||
Adobe
|
Illustrator | 4 | ||||
Adobe
|
InDesign | 4 | ||||
Adobe
|
Macromedia Dreamweaver | 4 | ||||
Adobe
|
Macromedia Fireworks | 4 | ||||
Adobe
|
Macromedia Flash | 4 | ||||
Adobe
|
Pagemaker | 4 | ||||
Adobe
|
Photoshop | 4 | ||||
Adobe
|
Photoshop Elements | 4 | ||||
Altova
|
XMLSpy | 4 | ||||
AmDocs
|
ClarifyCRM | 4 | ||||
ATTACHMENT L
Page 5 of 15
| Supplier Name | Product Name | Category | ||||
APL2000, Inc.
|
APL+Win | 4 | ||||
Appligent
|
FDF Merge Lite | 4 | ||||
Attachmate
|
Extra! | 4 | ||||
Autodesk, Inc.
|
AutoCAD LT | 4 | ||||
Autodesk, Inc.
|
Autodesk DWF Viewer | 4 | ||||
AutomatedQA Corporation
|
AutomatedQA TestComplete | 4 | ||||
BCL Technologies
|
BCL SECPublisher | 4 | ||||
Bloomberg, L.P.
|
Bloomberg L.P. Smart Client | 4 | ||||
Blue Sky Software
|
RoboHelp Office 2000 | 4 | ||||
Chalke Inc.
|
PTS | 4 | ||||
Chapura
|
Pocket Mirror | 4 | ||||
CheckFree
|
APECS | 4 | ||||
Checkfree
|
CAPS — Corporate Automated Payment System | 4 | ||||
CheckFree Corporation
|
RECON-Plus (Application — Retained) | 4 | ||||
CMS
|
Bond Edge | 4 | ||||
Cognos Inc.
|
ReportNet | 4 | ||||
Cognos, Inc.
|
Cognos | 4 | ||||
Computer Sciences Corp (CSC)
|
CK4/CyberLife | 4 | ||||
Computer Sciences Corp (CSC)
|
DSS | 4 | ||||
Computer Sciences Corp (CSC)
|
JETS | 4 | ||||
Computer Sciences Corp (CSC)
|
Plan Advisor | 4 | ||||
Computer Sciences Corp (CSC)
|
Vantage-One | 4 | ||||
Concur Technologies, Inc.
|
Concur Expense Reimbursement | 4 | ||||
Convergyc
|
Edify | 4 | ||||
Convergyc
|
Edify — Telephony (Application — Retained) | 4 | ||||
Convergyc
|
Edify — Web (Application — Retained) | 4 | ||||
Convergyc
|
Edify-Data Integration (Application — Retained)) | 4 | ||||
Crystal Decisions, Inc.
|
Crystal Reports (Application — Retained) | 4 | ||||
Datawatch Corporation
|
Monarch | 4 | ||||
Digicert
|
Wildcard SSL Certificates | 4 | ||||
DST Systems
|
TA2000 | 4 | ||||
DST Systems
|
TRAC2000 | 4 | ||||
DST Systems
|
FAN Mail (Financial Advisor Network) (To be supplied by Symetra) | 4 | ||||
DST Systems Inc.
|
AWD ViewStation | 4 | ||||
DST Systems, Inc.
|
ROSTER — DST GUI | 4 | ||||
DynaComp Software
|
DynaComp | 4 | ||||
Economic Analysis Group, Ltd.
|
CaseTrack | 4 | ||||
Ernst & Young
|
EY/Options | 4 | ||||
FiServ Insurance Solutions
|
Freedom 2000 | 4 | ||||
Freedom Scientific
|
JAWS | 4 | ||||
Gadwin Systems
|
Gadwin PrintScreen | 4 | ||||
Global360
|
Insight360 | 4 | ||||
Global360
|
Process360 | 4 | ||||
HP
|
Quality Center | 4 | ||||
HP
|
TestDirector 8.0 | 4 | ||||
ATTACHMENT L
Page 6 of 15
| Supplier Name | Product Name | Category | ||||
HP
|
Quick Test Pro | 4 | ||||
Hyperion
|
Analyzer (Application — Retained) | 4 | ||||
Hyperion
|
Essbase (Application — Retained) | 4 | ||||
Hyperion
|
Hyperion Analytic Services Server | 4 | ||||
Hyperion
|
Hyperion System 9 BI+ Analytic Integration Service | 4 | ||||
Hyperion
|
Hyperion System 9 BI+ Client | 4 | ||||
Hyperion
|
Hyperion System 9 Planning | 4 | ||||
Hyperion
|
Hyperion System 9 Smart View for Office | 4 | ||||
Hyperion
|
Hyperion System 9+ | 4 | ||||
Infogix
|
ACR Workbench | 4 | ||||
Infogix Inc
|
ACR Connector | 4 | ||||
InsMark Inc.
|
InsMark Illustration System | 4 | ||||
Insurance Technolgies
|
Foresight Illustration Software | 4 | ||||
Intuit
|
Quicken | 4 | ||||
IPSwitch
|
WS_FTP Pro | 4 | ||||
JP Morgan Chase
|
JP Morgan Chase CD Search | 4 | ||||
Lab1, Inc.
|
Lab1 Net | 4 | ||||
Lawson
|
Lawson Add-ins for Microsoft® Office | 4 | ||||
Lawson
|
Lawson General Ledger | 4 | ||||
Lawson
|
Lawson Interface Desktop Client | 4 | ||||
Lawson
|
Lawson ProcessFlow Designer | 4 | ||||
Lucent Technologies
|
Lucent CentreVu (TM) Supervisor | 4 | ||||
Matthew Bender & Company,
Inc.,
|
HotDocs | 4 | ||||
Medical Information Bureau
|
Knowledge Now | 4 | ||||
Medical Information Bureau
|
MIB-Link/Plus (To be supplied by Symetra) | 4 | ||||
Mercury Interactive
|
Winrunner (To be supplied by Symetra) | 4 | ||||
Microsoft
|
.NET Framework 1.0 | 4 | ||||
Microsoft
|
.NET Framework 1.1 | 4 | ||||
Microsoft
|
.NET Framework 2.0 | 4 | ||||
Microsoft
|
.NET Framework 3.0 | 4 | ||||
Microsoft
|
.NET Framework 3.5 | 4 | ||||
Microsoft
|
Access (Application — Retained) | 4 | ||||
Microsoft
|
CDONTS — Collaboration Data Objects for Windows NT Server | 4 | ||||
Microsoft
|
Collaborative Data Objects (CDO) | 4 | ||||
Microsoft
|
COM+ | 4 | ||||
Microsoft
|
FoxPro 2.6 Runtime | 4 | ||||
Microsoft
|
Identity Integration Server (MIIS) | 4 | ||||
Microsoft
|
Internet Explorer 6.x | 4 | ||||
Microsoft
|
Internet Explorer 7.x | 4 | ||||
Microsoft
|
Internet Explorer 8.x | 4 | ||||
Microsoft
|
Microsoft Access 2000 | 4 | ||||
Microsoft
|
Microsoft Access 2002 | 4 | ||||
Microsoft
|
Microsoft Access 2003 | 4 | ||||
Microsoft
|
Microsoft Access 2007 | 4 | ||||
ATTACHMENT L
Page 7 of 15
| Supplier Name | Product Name | Category | ||||
Microsoft
|
Microsoft Access 97 | 4 | ||||
Microsoft
|
Microsoft Data Access Components (MDAC) | 4 | ||||
Microsoft
|
Microsoft Developer Network (MSDN) Library | 4 | ||||
Microsoft
|
Microsoft Enterprise Learning Library | 4 | ||||
Microsoft
|
Microsoft Excel 2002 | 4 | ||||
Microsoft
|
Microsoft Excel 2003 | 4 | ||||
Microsoft
|
Microsoft Excel 2007 | 4 | ||||
Microsoft
|
Microsoft Expression Web | 4 | ||||
Microsoft
|
Microsoft Java Virtual Machine | 4 | ||||
Microsoft
|
Microsoft Office Business Scorecard Builder 2005 | 4 | ||||
Microsoft
|
Microsoft Office Business Scorecard Manager 2005 | 4 | ||||
Microsoft
|
Microsoft Office FrontPage 2003 | 4 | ||||
Microsoft
|
Microsoft Office Groove 2007 | 4 | ||||
Microsoft
|
Microsoft Office InfoPath 2007 | 4 | ||||
Microsoft
|
Microsoft Office Live Meeting 2005 | 4 | ||||
Microsoft
|
Microsoft Office OneNote 2003 | 4 | ||||
Microsoft
|
Microsoft Office OneNote 2007 | 4 | ||||
Microsoft
|
Microsoft Office Publisher 2003 | 4 | ||||
Microsoft
|
Microsoft Office Publisher 2007 | 4 | ||||
Microsoft
|
Microsoft Office SharePoint Designer 2007 | 4 | ||||
Microsoft
|
Microsoft Outlook 2002 | 4 | ||||
Microsoft
|
Microsoft Outlook 2003 | 4 | ||||
Microsoft
|
Microsoft Outlook 2007 | 4 | ||||
Microsoft
|
Microsoft Powerpoint 2002 | 4 | ||||
Microsoft
|
Microsoft PowerPoint 2003 | 4 | ||||
Microsoft
|
Microsoft PowerPoint 2007 | 4 | ||||
Microsoft
|
Microsoft PowerPoint Viewer | 4 | ||||
Microsoft
|
Microsoft Project 2000 | 4 | ||||
Microsoft
|
Microsoft Project 2002 | 4 | ||||
Microsoft
|
Microsoft Project 2003 | 4 | ||||
Microsoft
|
Microsoft Project 2007 | 4 | ||||
Microsoft
|
Microsoft Project 98 | 4 | ||||
Microsoft
|
Microsoft Publisher 2000 | 4 | ||||
Microsoft
|
Microsoft SQL Server 2005 Express Edition | 4 | ||||
Microsoft
|
Microsoft SQL Server Desktop Engine | 4 | ||||
Microsoft
|
Microsoft Streets & Trips | 4 | ||||
Microsoft
|
Microsoft Virtual PC | 4 | ||||
Microsoft
|
Microsoft Virtual Server 2005 | 4 | ||||
Microsoft
|
Microsoft Visio 2000 | 4 | ||||
Microsoft
|
Microsoft Visio 2002 | 4 | ||||
Microsoft
|
Microsoft Visio 2003 | 4 | ||||
Microsoft
|
Microsoft Visio 2007 | 4 | ||||
Microsoft
|
Microsoft Visio Viewer | 4 | ||||
Microsoft
|
Microsoft Visual Basic 6.0 | 4 | ||||
Microsoft
|
Microsoft Visual FoxPro 7.0 | 4 | ||||
Microsoft
|
Microsoft Visual FoxPro 8.0 | 4 | ||||
ATTACHMENT L
Page 8 of 15
| Supplier Name | Product Name | Category | ||||
Microsoft
|
Microsoft Visual SourceSafe 2005 | 4 | ||||
Microsoft
|
Microsoft Visual SourceSafe 6.0 | 4 | ||||
Microsoft
|
Microsoft Visual Studio .NET 2003 | 4 | ||||
Microsoft
|
Microsoft Visual Studio .NET 2005 | 4 | ||||
Microsoft
|
Microsoft Visual Studio .NET 2008 | 4 | ||||
Microsoft
|
Microsoft Visual Studio 6.0 | 4 | ||||
Microsoft
|
Microsoft Word 2002 | 4 | ||||
Microsoft
|
Microsoft Word 2003 | 4 | ||||
Microsoft
|
Microsoft Word 2007 | 4 | ||||
Microsoft
|
MIIS | 4 | ||||
Microsoft
|
MSDN Subscription (Application Tool — Retained) | 4 | ||||
Microsoft
|
MSMQ | 4 | ||||
Microsoft
|
MSXML 2.0 (msxml.dll) | 4 | ||||
Microsoft
|
NetMeeting | 4 | ||||
Microsoft
|
NT Scheduler (AT) | 4 | ||||
Microsoft
|
NTP | 4 | ||||
Microsoft
|
SOAP Toolkit | 4 | ||||
Microsoft
|
UrlScan Security Tool | 4 | ||||
Microsoft
|
Visual Basic 4.0 Runtime | 4 | ||||
Microsoft
|
Visual Basic 5.0 Runtime | 4 | ||||
Microsoft
|
Visual Basic 6.0 Runtime | 4 | ||||
Microsoft
|
Visual FoxPro 7.0 Runtime | 4 | ||||
Microsoft
|
Visual FoxPro 8.0 Runtime | 4 | ||||
Microsoft
|
Visual SourceSafe (Application Tool — Retained) | 4 | ||||
Microsoft
|
Visual Studio 6 (Application Tool — Retained) | 4 | ||||
Microsoft
|
Visual Studio.NET (Application Tool — Retained) | 4 | ||||
Microsoft
|
Windows 2000 Professional | 4 | ||||
Microsoft
|
Windows 2000 Standard Edition | 4 | ||||
Microsoft
|
Windows XP Professional | 4 | ||||
Microsoft
|
MSXML 2.6 (msxml2.dll) | 4 | ||||
Microsoft
|
MSXML 3.0 (msxml3.dll) | 4 | ||||
Microsoft
|
QuickBASIC | 4 | ||||
Milliman USA
|
ALFA | 4 | ||||
Morningstar
|
Morningstar Direct | 4 | ||||
Mozilla
|
Firefox | 4 | ||||
NcFTP Software
|
NcFTP | 4 | ||||
NCH Software
|
Express Burn | 4 | ||||
NCH Software
|
NCH Toolbox | 4 | ||||
Netscape
|
Netscape Communicator | 4 | ||||
nomoreforms, inc.
|
nomoreforms | 4 | ||||
NSCC
|
Fund/Serve | 4 | ||||
NSCC
|
IPS | 4 | ||||
Onyx
|
Onyx | 4 | ||||
OpenText
|
Hummingbird Exceed | 4 | ||||
Patton & Patton Software Corporation
|
Flow Charting 4 for Windows | 4 | ||||
ATTACHMENT L
Page 9 of 15
| Supplier Name | Product Name | Category | ||||
Paymentech
|
eCommerce Solutions — (Application — Retained) | 4 | ||||
Paymentech, L.P.
|
Select Merchant Payment Card Processing (To be supplied by Symetra) | 4 | ||||
PaymentTech
|
PaymentTech | 4 | ||||
PeachWare Software
|
Password Genie | 4 | ||||
Performance Technologies Inc.,
|
Centerpiece | 4 | ||||
Polysystems, Inc.
|
Life Master | 4 | ||||
Polysystems, Inc.
|
UL Master | 4 | ||||
Polysystems, Inc.
|
Annuity Master | 4 | ||||
Quark
|
QuarkXPress | 4 | ||||
Red Hat or Open Source
|
JBoss Application Server | 4 | ||||
Roxio
|
Roxio | 4 | ||||
Sage Software
|
FAS Asset Accounting | 4 | ||||
SanDisk
|
U3Launcher | 4 | ||||
Scooter Software
|
Beyond Compare | 4 | ||||
Sharebuilder Corp
|
Sharebuilder (formerly Netstock) | 4 | ||||
Snap Surveys
|
Snap! | 4 | ||||
Software995
|
PDF995 | 4 | ||||
Software995
|
PDFEdit995 | 4 | ||||
Software995
|
OmniFormat | 4 | ||||
Sonic
|
Sonic | 4 | ||||
SourceForge
|
Source Offsite (Application Tool — Retained) | 4 | ||||
Sun
|
Java Runtime Environment 1.3.1 | 4 | ||||
Sun
|
Java Runtime Environment 1.4.2 | 4 | ||||
Sun
|
Java Runtime Environment 5.x | 4 | ||||
SunGard
|
EAS (Application — Retained) | 4 | ||||
Sungard (formerly FDP)
|
Pension Administration Recordkeeping Investment System (PARIS) | 4 | ||||
SunGard Systems International
|
CDS | 4 | ||||
Symetra
|
entBaseServices | 4 | ||||
TechSmith Corporation
|
Camtasia | 4 | ||||
Thoughworks
|
CruiseControl.NET | 4 | ||||
Trilogy Consulting Group
|
Trilogy Claims Administrative Handbook | 4 | ||||
Tritech Software
|
Premium Pro | 4 | ||||
unknown
|
Back Office Network User System (Bonus) | 4 | ||||
unknown
|
CheckVision Inquiry | 4 | ||||
unknown
|
Clarify ClearConfigurator | 4 | ||||
unknown
|
Duxbury Braille Translator | 4 | ||||
unknown
|
DYMO Label Software | 4 | ||||
unknown
|
Easy CD & DVD Creator | 4 | ||||
unknown
|
Easy PDF Converter Professional | 4 | ||||
unknown
|
eCopy Desktop | 4 | ||||
unknown
|
Entrust Entelligence (5c) — JPMorgan Chase | 4 | ||||
unknown
|
FileZilla | 4 | ||||
unknown
|
FileZilla Server | 4 | ||||
ATTACHMENT L
Page 10 of 15
| Supplier Name | Product Name | Category | ||||
unknown
|
Fillmore Application Framework | 4 | ||||
unknown
|
Fillmore BPI Wrapper | 4 | ||||
unknown
|
Franklin Covey Co. Franklin Planner | 4 | ||||
unknown
|
GBAS | 4 | ||||
unknown
|
Impromptu | 4 | ||||
unknown
|
InsMark PDF Creator | 4 | ||||
unknown
|
LeechFTP | 4 | ||||
unknown
|
LexisNexis Download and Print for IE | 4 | ||||
unknown
|
Literature | 4 | ||||
unknown
|
Loan Mortgage Services | 4 | ||||
unknown
|
Loan Payment Estimate | 4 | ||||
unknown
|
Map Point 2004 MTG Loan | 4 | ||||
unknown
|
MWSnap | 4 | ||||
unknown
|
Nero | 4 | ||||
unknown
|
Opera | 4 | ||||
unknown
|
PDFCreator | 4 | ||||
unknown
|
PDFLib | 4 | ||||
unknown
|
PDF-Xchange | 4 | ||||
unknown
|
PGP | 4 | ||||
unknown
|
PrimoPDF | 4 | ||||
unknown
|
PrintCommander | 4 | ||||
unknown
|
RoboCopy for Web Applications | 4 | ||||
unknown
|
Safeboot Security System | 4 | ||||
unknown
|
SMART Board software | 4 | ||||
unknown
|
SmartFTP | 4 | ||||
unknown
|
SnagIt | 4 | ||||
unknown
|
SolidConverterPDF | 4 | ||||
unknown
|
Stuffit | 4 | ||||
unknown
|
Tableau Desktop V3.5 | 4 | ||||
unknown
|
TRAC 2000 PLAN (TRAC Desktop Plan) | 4 | ||||
unknown
|
Tracker | 4 | ||||
unknown
|
Unclaimed Property Reporting System | 4 | ||||
unknown
|
US Bank CD Viewer | 4 | ||||
unknown
|
VNC | 4 | ||||
unknown
|
VP/MS Workbench | 4 | ||||
unknown
|
WinRAR archiver | 4 | ||||
unknown
|
XML Notepad | 4 | ||||
unknown
|
ZIP Reader | 4 | ||||
unknown
|
Mr. Snappy | 4 | ||||
unknown
|
PrintKey2000 | 4 | ||||
unknown
|
QuickStaff | 4 | ||||
Verisign
|
Verisgn Certificates | 4 | ||||
Veritas
|
Veritas RecordNow | 4 | ||||
Winzip Computing (Corel)
|
Winzip | 4 | ||||
ZBSoft
|
Flash Saver Maker | 4 | ||||
ZBSoft
|
Flash Video Exporter | 4 | ||||
ATTACHMENT L
Page 11 of 15
| Supplier Name | Product Name | Category | ||
ACS |
i-Star Portal | 5 | ||
unknown |
Automated Library Management (ALM) | 6 | ||
unknown |
Business Continuity Dialog (ISPF BC) | 6 | ||
unknown |
COP (Control Online Processing for IMS) | 6 | ||
unknown |
Data Security System | 6 | ||
unknown |
DATA SHARING FACILITY [app only - no data] | 6 | ||
unknown |
Help System (Online IMS) | 6 | ||
unknown |
IMS DATABASE MANAGEMENT SOFTWARE | 6 | ||
unknown |
JCL Cross-Reference (ISPF A.JO) | 6 | ||
unknown |
Job Scheduling System (JSS) | 6 | ||
unknown |
Oncall Dialog (ISPF J.O) | 6 | ||
unknown |
RESTORE Dataset Dialog (ISPF D.R) | 6 | ||
unknown |
RUNBOOKS (ISPF J.R) | 6 | ||
unknown |
SFS (Screen Formatting Service) | 6 | ||
unknown |
TIME SHARING OPTION SUPPORT [logon procs] | 6 | ||
unknown |
TMS (Table Management System) | 6 | ||
unknown |
Utility Systems (UTY, LUT) | 6 | ||
Btrieve Technologies Inc. |
Btrieve for Windows | Unknown | ||
CA |
AllFusion ERwin Data Modeler | Unknown | ||
CA |
AllFusion Process Modeler (BPWin) | Unknown | ||
Centra Software, Inc. |
CentraOne | Unknown | ||
Cross Telecom |
AVAYA - CMS SUN BLADE 150 | Unknown | ||
Cross Telecom |
AVAYA - IP Office 403 | Unknown | ||
Cross Telecom |
AVAYA - IP Office 406 v2 | Unknown | ||
Cross Telecom |
AVAYA - IP Office 500 (Miami) | Unknown | ||
Cross Telecom |
AVAYA - MM | Unknown | ||
Cross Telecom |
AVAYA - Telephony Server | Unknown | ||
Cross Telecom |
AVAYA - Voice Mail Pro | Unknown | ||
Cross Telecom |
AVAYA - Voice Mail Pro | Unknown | ||
Cross Telecom |
AVAYA - CM on G3Si hardware | Unknown | ||
Cross Telecom |
AVAYA - CM on S8700 Hardware | Unknown | ||
Cross Telecom |
AVAYA - Definity Audix | Unknown |
ATTACHMENT L
Page 12 of 15
Page 12 of 15
| Supplier Name | Product Name | Category | ||
Cross Telecom |
AVAYA (same as CentreVu) | Unknown | ||
Cross Telecom |
RedSky - E911 | Unknown | ||
Cross Telecom |
VERAMARK - ECAS | Unknown | ||
Digivoice |
NICE | Unknown | ||
F5 |
BigIP | Unknown | ||
Fujitsu |
Fujitsu NetCOBOL Free Run-time | Unknown | ||
InSystems Corporation |
Calligo | Unknown | ||
Investintech.com Inc. |
Able2Extract | Unknown | ||
JetBrains |
ReSharper 2.5 for Visual Studio 2005 | Unknown | ||
Kettley |
Kettley's Professional Advisor Series | Unknown | ||
Leadfusion |
Leadfusion Calculators | Unknown | ||
Lead-It |
Lead-it SharePoint Administration Webparts | Unknown | ||
Lead-It |
Lead-it SharePoint Essential Webparts | Unknown | ||
Lookoutsoft.com |
Lookout | Unknown | ||
Micro Focus |
Micro Focus Application Server for Net Express | Unknown | ||
Micro Focus |
Micro Focus Net Express | Unknown | ||
Oracle |
Oracle Data Provider for .NET | Unknown | ||
OxygenXML |
<oXygen/> XML Editor | Unknown | ||
Pam Pohly Associates |
AHA Guide | Unknown | ||
Sawtooth Software |
Sawtooth Software SMRT | Unknown | ||
Seagate Software, Inc. |
Crystal Info | Unknown | ||
Seagull Software Systems, Inc. |
BlueZone | Unknown | ||
The Apex Managament Group, Inc. |
APEX.HRM | Unknown | ||
unknown |
ACF/NCP V7 | Unknown |
ATTACHMENT L
Page 13 of 15
Page 13 of 15
| Supplier Name | Product Name | Category | ||
unknown |
Agent RDS | Unknown | ||
unknown |
Altiris | Unknown | ||
unknown |
ASM High Level Assembler/MVS | Unknown | ||
unknown |
Candle Command Center | Unknown | ||
unknown |
CentreVu Supervisor | Unknown | ||
unknown |
Cerberus FTP Server | Unknown | ||
unknown |
CICS Application Security (subroutine DSS15600) | Unknown | ||
unknown |
CICS Library Management System (CLM) | Unknown | ||
unknown |
Clever TCP/IP | Unknown | ||
unknown |
Click’N Design 3D | Unknown | ||
unknown |
CM/Pilot for DB2 | Unknown | ||
unknown |
CMF | Unknown | ||
unknown |
COBOL Called/Copied Cross Reference (ISPF A.P) | Unknown | ||
unknown |
COBOL CAPEX-Optimizer (OS/VS) | Unknown | ||
unknown |
COBOL Enterprise for z/OS (370/390) | Unknown | ||
unknown |
COBOL Level 2 Report Writer for OS/390 | Unknown | ||
unknown |
CommandBurner | Unknown | ||
unknown |
COMPAKTORS | Unknown | ||
unknown |
Company Modules | Unknown | ||
unknown |
COMPAREX (ISPF D.CX) | Unknown | ||
unknown |
COMPUWARE SHARED SERVICES [XPEDITER PRODUCTS] | Unknown | ||
unknown |
COPYCAT | Unknown | ||
unknown |
COPYMACS (aka USCCOPY) | Unknown |
ATTACHMENT L
Page 14 of 15
Page 14 of 15
| Supplier Name | Product Name | Category | ||
unknown |
Core FTP LE | Unknown | ||
unknown |
CORPORATE SECURITY FUNCTIONS* [security files used with FTP] | Unknown | ||
unknown |
CPK (related to FDR/ABR) | Unknown | ||
unknown |
CreekPath Agent | Unknown | ||
unknown |
Data Conversion Assistant (DCA Version 6.5) | Unknown | ||
unknown |
DATAMACS | Unknown | ||
unknown |
DeepBurner | Unknown | ||
unknown |
DesignPro | Unknown | ||
unknown |
DfHSM | Unknown | ||
unknown |
DNS/WINS/DHCP | Unknown | ||
unknown |
EDGARLink | Unknown | ||
unknown |
eiStream Enterprise | Unknown | ||
unknown |
Electronic Documents Library | Unknown | ||
unknown |
Email Xaminer | Unknown | ||
unknown |
Email Xaminer Manager | Unknown | ||
unknown |
Email Xaminer Reviewer | Unknown | ||
unknown |
Email Xaminer Xtender | Unknown | ||
unknown |
Enfocus PitStop Professional | Unknown | ||
unknown |
EPILOG/IMS | Unknown | ||
unknown |
Etime | Unknown | ||
unknown |
EXLM | Unknown | ||
unknown |
External DNS (Replaced by Cisco) | Unknown | ||
unknown |
Extron’s MediaLink Control Program | Unknown | ||
unknown |
Falcon | Unknown |
ATTACHMENT L
Page 15 of 15
Page 15 of 15
| Supplier Name | Product Name | Category | ||
unknown |
FAZAM 2000 Client | Unknown | ||
unknown |
Fellowes NEATO MediaFACE II | Unknown | ||
unknown |
Finetre ICentera | Unknown | ||
unknown |
Fiserv Lifeline Direct | Unknown | ||
unknown |
Form TA | Unknown | ||
unknown |
GDDM [included in z/OS] | Unknown | ||
unknown |
GPARS | Unknown | ||
unknown |
Hardcopy | Unknown | ||
unknown |
HSC | Unknown | ||
unknown |
IMS ALPHA SEARCH SYSTEM | Unknown | ||
unknown |
IMS/ESA MRQ | Unknown | ||
unknown |
INFO/SYS | Unknown | ||
unknown |
Interwise Participant | Unknown | ||
unknown |
JMP IN | Unknown | ||
unknown |
Jxplorer | Unknown | ||
unknown |
LAWage | Unknown | ||
unknown |
Maven Application Manager | Unknown | ||
unknown |
Mere Mortals .NET Framework | Unknown | ||
unknown |
MetaEdit | Unknown | ||
unknown |
MICS | Unknown | ||
unknown |
MICS/DB2 | Unknown | ||
unknown |
MICS/SNA | Unknown | ||
unknown |
MKS Toolkit | Unknown |
ATTACHMENT L
Page 16 of 15
Page 16 of 15
| Supplier Name | Product Name | Category | ||
unknown |
My DSC | Unknown | ||
unknown |
NAIC Accounting Practices and Procedures | Unknown | ||
unknown |
NAIC Electronic Library | Unknown | ||
unknown |
Naviplex | Unknown | ||
unknown |
NCODE/DCODE | Unknown | ||
unknown |
Networker | Unknown | ||
unknown |
NetXChange Pro | Unknown | ||
unknown |
NIOC Service | Unknown | ||
unknown |
NMS Communications Natural Access | Unknown | ||
unknown |
NTRU Hybrid TSS | Unknown | ||
unknown |
NTUNEMON | Unknown | ||
unknown |
ObjectStore | Unknown | ||
unknown |
Offense800 | Unknown | ||
unknown |
PAM for Securities Workstation | Unknown | ||
unknown |
Paybase32 / Bottomline | Unknown | ||
unknown |
Pervasive.SQL | Unknown | ||
unknown |
PortfolioCenter | Unknown | ||
unknown |
Post Modern Life | Unknown | ||
unknown |
PPFA | Unknown | ||
unknown |
Preboot Manager | Unknown | ||
unknown |
Private Information Manager | Unknown | ||
unknown |
PSF/OS390 | Unknown | ||
unknown |
Publishing Services Applications for Forms Development | Unknown | ||
unknown |
PureEdge Viewer | Unknown |
ATTACHMENT L
Page 17 of 15
Page 17 of 15
| Supplier Name | Product Name | Category | ||
unknown |
Raindance Client | Unknown | ||
unknown |
RDS | Unknown | ||
unknown |
Remote Management Professional | Unknown | ||
unknown |
Report Distribution System (Mobius, Control-D) | Unknown | ||
unknown |
Report Miner | Unknown | ||
unknown |
RIA-Speedlink | Unknown | ||
unknown |
SAMPLE | Unknown | ||
unknown |
Scribe Migrate | Unknown | ||
unknown |
Section 7872 Illustration System | Unknown | ||
unknown |
Secure Meeting 4.1.0 | Unknown | ||
unknown |
Secure Update | Unknown | ||
unknown |
Security Wizards | Unknown | ||
unknown |
SiteScope | Unknown | ||
unknown |
SMS Enterprise Server Disk Kit | Unknown | ||
unknown |
SnapShot Express | Unknown | ||
unknown |
Snapshot Viewer | Unknown | ||
unknown |
Softerra LDAP Browser | Unknown | ||
unknown |
SofTest | Unknown | ||
unknown |
SourceOffSite Server | Unknown | ||
unknown |
SPL2003 | Unknown | ||
unknown |
SSP V4 MVS | Unknown | ||
unknown |
Stylus Studio 2007 XML Enterprise Suite | Unknown | ||
unknown |
Summit | Unknown |
ATTACHMENT L
Page 18 of 15
Page 18 of 15
| Supplier Name | Product Name | Category | ||
unknown |
SunGard Acct Products Client | Unknown | ||
unknown |
SuperForm Tax | Unknown | ||
unknown |
SureThing CD labeler Deluxe | Unknown | ||
unknown |
Swift 3D | Unknown | ||
unknown |
SwiftView Viewer | Unknown | ||
unknown |
SwissRe Life & Health 7.0 | Unknown | ||
unknown |
Symtrax - Compleo Explorer 3 | Unknown | ||
unknown |
Synthis Process Modeler | Unknown | ||
unknown |
Table Manager 3.01 | Unknown | ||
unknown |
TagCommander | Unknown | ||
unknown |
TAI Reinsurance | Unknown | ||
unknown |
TDMF | Unknown | ||
unknown |
theoffice | Unknown | ||
unknown |
TIFFSurfer | Unknown | ||
unknown |
Trade | Unknown | ||
unknown |
Trillian | Unknown | ||
unknown |
Unified Report | Unknown | ||
unknown |
URL Assistant | Unknown | ||
unknown |
Vestige+ | Unknown | ||
unknown |
Visual Horizon | Unknown | ||
unknown |
Visual Solutions Developer Tools | Unknown | ||
unknown |
Voice Recording | Unknown | ||
unknown |
Volo View Express | Unknown | ||
unknown |
Wave Infrastructure | Unknown |
ATTACHMENT L
Page 19 of 15
Page 19 of 15
| Supplier Name | Product Name | Category | ||
unknown |
WBR Open | Unknown | ||
unknown |
Wealthy and Wise 8.0 | Unknown | ||
unknown |
WebConference.com | Unknown | ||
unknown |
WebDAV | Unknown | ||
unknown |
WebEx | Unknown | ||
unknown |
webHancer Customer Companion | Unknown | ||
unknown |
WebIQ Client Software | Unknown | ||
unknown |
WestMate | Unknown | ||
unknown |
WILLPower | Unknown | ||
unknown |
Winrapid Teledex | Unknown |
ATTACHMENT L
Page 20 of 15
Page 20 of 15
ATTACHMENT M
OFFSHORE SERVICES
OFFSHORE SERVICES
As described in and subject to the terms of Section 2.1.2 of the Agreement, the following Table 1
provides the baseline allocation, mix and relative percentages of ACS Personnel situated within the
United States and outside the United States:
Table 1 United States and Offshore ACS Personnel
| United | ||||||||
| States % | Offshore % | |||||||
| Service Tower and Function | FTE | FTE | ||||||
Account Support Team |
[***] | % | [***] | % | ||||
Account Management |
[***] | % | [***] | % | ||||
Business Office Manager |
[***] | % | [***] | % | ||||
Service Delivery Management |
[***] | % | [***] | % | ||||
Contract Management |
[***] | % | [***] | % | ||||
Financial Management |
[***] | % | [***] | % | ||||
Cross Functional — SOW 2A |
[***] | % | [***] | % | ||||
Disaster Recovery |
[***] | % | [***] | % | ||||
Security |
[***] | % | [***] | % | ||||
Asset Management |
[***] | % | [***] | % | ||||
Reporting |
[***] | % | [***] | % | ||||
Planning |
[***] | % | [***] | % | ||||
Data Center — SOW 2B |
[***] | % | [***] | % | ||||
Operations and Administration |
[***] | % | [***] | % | ||||
E-Mail and Messaging |
[***] | % | [***] | % | ||||
Mainframe Engineering |
[***] | % | [***] | % | ||||
Database Management |
[***] | % | [***] | % | ||||
Middleware Administration |
[***] | % | [***] | % | ||||
Storage and Backups |
[***] | % | [***] | % | ||||
Distributed Services — SOW 2C |
[***] | % | [***] | % | ||||
Applications Software Build and Deployment |
[***] | % | [***] | % | ||||
Operations and Administration |
[***] | % | [***] | % | ||||
Midrange Engineering |
[***] | % | [***] | % | ||||
Desk-side Assistance and Support |
[***] | % | [***] | % | ||||
Network — SOW 2D |
[***] | % | [***] | % | ||||
Engineering/Development/Provisioning |
[***] | % | [***] | % | ||||
Voice Communications — SOW 2E |
[***] | % | [***] | % | ||||
Telephony Engineering |
[***] | % | [***] | % | ||||
Help Desk — SOW 2F |
[***] | % | [***] | % | ||||
All Functions during Business Hours* |
[***] | % | [***] | % | ||||
All Functions After-Hours Support* |
[***] | % | [***] | % | ||||
*See Section 2.1.2 of the Agreement for hours. |
||||||||
Symetra Overall Account Total** |
[***] | % | [***] | % | ||||
**Not including headcount for Output and Content
Management SOWs |
||||||||
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT M
Page 1 of 2
Page 1 of 2
| United | ||||||||
| States % | Offshore % | |||||||
| Service Tower and Function | FTE | FTE | ||||||
Output — SOW 2G |
[***] | % | [***] | % | ||||
All Output functions must be performed from within the United States |
[***] | % | [***] | % | ||||
Content Management — SOW 2H |
[***] | % | [***] | % | ||||
All Content Management functions must be performed from within the United States |
[***] | % | [***] | % | ||||
Subject to the terms of Section 2.1.2 of the Agreement, the following Table 2 sets forth the
off-shore locations from which Symetra has agreed ACS may provide Services:
Table 2 Symetra-Approved Offshore Locations
| Location Kuala Lumpur, Malaysia Bangalore, India Monterrey, Mexico |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT M
Page 2 of 2
Page 2 of 2
ATTACHMENT N
MINIMUM REQUIRED INSURANCE COVERAGES
MINIMUM REQUIRED INSURANCE COVERAGES
1. Commercial General Liability Insurance.
1.1 General. During the Term and the Disentanglement Period, ACS shall maintain a policy of
commercial general liability insurance (including coverage for contractual liability assumed by ACS
under this Agreement to the extent such liability can be insured by a standard commercial general
liability policy without endorsement, premises-operations, completed operations-products, and
independent contractors) providing coverage for bodily injury, personal injury and property damage
with combined single limits of not less than [***] Dollars ($[***]) per occurrence and
[***] Dollars ($[***]) in the aggregate per ACS policy year.
1.2 Required General Liability Policy Coverage. Any general liability policy provided by ACS
hereunder shall include, but not be limited to, the following coverage: (i) premises and
operations; (ii) products/completed operations; (iii) contractual liability to the extent such
liability can be insured by a standard commercial general liability policy without endorsement;
(iv) personal injury and advertising injury liability;
(v) independent contractor’s liability;
(vi) severability of interest clause; (vii) broad form property damage, and shall be an occurrence-based policy.
1.3 Primary Insurance Endorsement. Any general liability policy provided by ACS shall apply as
primary insurance, and any other insurance maintained by Symetra or its Affiliates, or any of their
directors, officers, agents or employees, shall be excess only and not contributing with such
coverage.
1.4 Form of General Liability Insurance Policies. All general liability policies shall be
written to apply to bodily injury, including death, property damage and personal injury, during the
policy term.
2. Business Automobile Liability Insurance. ACS shall procure business automobile liability
insurance written for bodily injury and property damage occurring during the policy term, in the
amount of not less than [***] Dollars ($[***]), combined single limit per occurrence,
applicable to all owned, non-owned, and hired vehicles.
3. Statutory Workers’ Compensation and Employers’ Liability Insurance. ACS shall maintain a policy
of workers’ compensation coverage (or any alternative plan of coverage as permitted or required by
applicable law) for no less than the minimum statutory amount required for the state or states in
which ACS’ employees are performing Services on Symetra’s and/or an Affiliate’s behalf, and
employers’ liability coverage for not less than [***] Dollars ($[***]) per occurrence for
all employees of ACS engaged in the performance of Services or operations under this Agreement.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT N
Page 1 of 3
Page 1 of 3
4. Umbrella (Excess) Coverage. ACS shall maintain umbrella (excess) insurance coverage in the
amount of [***] Dollars ($[***]) written on a per occurrence, non-contributory basis for
commercial general liability, automobile liability, and employers’ liability coverage.
5. Professional Errors and Omissions Liability Insurance/Electronic Errors and Omissions. ACS shall
obtain professional errors and omissions liability insurance in an amount of not less than [***] Dollars ($[***]) per claim, with an aggregate limit of not less than [***] Dollars ($[***]) per ACS policy year, providing coverage for wrongful acts in the
rendering of, or failure to render, professional services under this Agreement, and shall include,
but not be limited to, electronic data losses or damage or breaches of electronic data security. As
of the Restatement Date, the coverage will not contain specific, express exclusions for design
errors, destruction of data (other than casualty exclusions) or failure to design an adequate
system arising out of ACS’ wrongful acts in the rendering of, or failure to render, professional
services under this Agreement. ACS will exercise commercially reasonable efforts to provide that
such specific, express exclusions will not be contained in such insurance during the Term of this
Agreement and Disentanglement Period. This coverage shall be
maintained for a minimum of two (2)
years following termination or completion of ACS’ performance of its obligations under this
Agreement. In the event of a claim and upon Symetra’s request, ACS shall provide Symetra with a
certified copy of its professional errors and omissions liability policy.
6. Employee Dishonesty and Computer Fraud. ACS shall maintain employee dishonesty and computer
fraud, including the property of others, coverage in an amount not less than [***] Dollars
($[***]) per occurrence and [***] Dollars ($[***]) in the aggregate per ACS policy
year.
7. Property Insurance. ACS shall provide insurance on all property owned by ACS and used to provide
the Services and on any Symetra property that is under the care, custody or control of ACS. Such
policy shall provide “all risk” perils and shall be written on a basis of eighty percent (80%)
replacement value of the property. Coverage shall include business personal property, electronic
data processing equipment, tenant improvements, business interruption (including mechanical
breakdown), business income and extra expense, transit and property of others in the care, custody,
and control of the insured. In the event Symetra or any of its Affiliates places any real or
personal property (whether owned or leased) in the care, custody, and control of the ACS, Symetra
or its Affiliates, as appropriate, must provide ACS with the replacement cost value of such real or
personal property within thirty (30) calendar days of ACS’ written request for such information.
Should Symetra or its Affiliates, as applicable, fail to provide the replacement cost of the real
or personal property within thirty (30) calendar days of ACS’ written request, ACS shall be
relieved of all liability for loss or damage to such property regardless of how such loss or damage
occurs. ACS shall maintain flood and earthquake insurance with respect to its property used to
provide Services in such amounts as ACS deems appropriate.
8. Deductible/Self Insured Retention. Any deductible, self-insured retention or use of an insurance
company subsidiary in excess of [***] Dollars ($[***]) must be declared to Symetra along
with any changes thereto and shall be subject to Symetra’s reasonable prior
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT N
Page 2 of 3
Page 2 of 3
approval. ACS shall be responsible for any deductible, self-insured retention or use of an insurance
company subsidiary.
9. Additional Insureds. The coverages maintained by ACS under Sections 1 and 2 above shall name
Symetra and its Affiliates, and the directors, officers, agents and employees of Symetra and its
Affiliates, individually and collectively, as additional insureds. The ACS insurance policies
required under Section 6 above shall name Symetra and its Affiliates, and the directors, officers,
agents and employees of Symetra and its Affiliates, individually and collectively, as loss payees.
ATTACHMENT N
Page 3 of 3
Page 3 of 3
ATTACHMENT O
APPROVED SUBCONTRACTORS
APPROVED SUBCONTRACTORS
| No. | Subcontractor | Description of Subcontractor Services | ||
1
|
Avaya | Telcom Hardware and Maintenance | ||
2
|
Compucom | Remote Desktop Maintenance | ||
3
|
HP | WINTEL Servers and Maintenance | ||
4
|
IBM | Filenet | ||
| Mainframe hardware and software | ||||
| WINTEL Servers and maintenance | ||||
5
|
Hitachi (M-Tech) | Provide P-Sync software | ||
6
|
Pitney-Bowes | Postal Metering | ||
7
|
Sun | Hardware and software support | ||
8
|
Critical Watch | Vulnerability assessment scanner | ||
9
|
Bowne | Print and print programming Services | ||
10
|
Cross — Telcom | Telcom hardware, software, and services reseller | ||
11
|
Spherion | IT Contracting Services | ||
12
|
SunGard | Disaster Recovery | ||
13
|
Xerox | Print Services | ||
14
|
KCI Headsets for Business, Inc. | Telcom headset and conferencing equipment | ||
15
|
Veramark Technologies, Inc. | Call accounting and expense management solutions | ||
16
|
Redsky Technologies | Deliver E911 software and solutions | ||
17
|
Cache Valley Electric, Inc | Voice/Data Cabling | ||
18
|
Spencer Technologies | DMARC Extensions — inside telcom wiring | ||
19
|
Dell | WINTEL server hardware and maintenance | ||
20
|
EMC | Data storage | ||
21
|
Iron Mountain | Voice and Data Tape security storage |
ATTACHMENT O
Page 1 of 1
Page 1 of 1
ATTACHMENT P
DEFINITIONS
DEFINITIONS
“Acceptance”
is defined in Section 5.2.6(b) of the Agreement.
“Acceptance
Criteria” is defined in Section 5.2.6(b) of the Agreement.
“Acceptance
Testing Period” is defined in Section 5.2.6(b) of the Agreement.
“Acquiring
Entity” is defined in Section 9.2.2 of the Agreement.
“ACS”
is defined in the opening paragraph of the Agreement.
“ACS Bid” is defined in the Recitals.
“ACS Cap” is defined in Section 11.1 of the Agreement.
“ACS Confidential Information” means records, data, and other information marked as “confidential”
that is obtained by Symetra in confidence from ACS Personnel in connection with this Agreement,
except for any information that was: (a) at the time of disclosure to Symetra Personnel, in the
public domain; (b) after disclosure to Symetra Personnel, published or otherwise made a part of the
public domain through no fault of Symetra Personnel; (c) in the possession of Symetra Personnel at
the time of disclosure to it or them; (d) received after disclosure by ACS to Symetra Personnel
from a Third Party who had a lawful right to disclose such information to Symetra Personnel; or (e)
independently developed by Symetra Personnel without reference to ACS Confidential Information. For
purposes of this provision, information is in the public domain if it is generally known (through
no fault of Symetra Personnel) to Third Parties who or that are not subject to nondisclosure
restrictions with respect to such information.
“ACS Competitor” means the entities set forth in Addendum 2 to this Attachment P. Either Party may
propose from time to time following the Restatement Date to modify the list of ACS Competitors to
include (or exclude) entities that provide (or no longer provide) services substantially similar to
the Services. If the other Party objects to any proposed modification to Addendum 2 to this
Attachment P, the Problem resolution procedures set forth in Article 17 of the Agreement shall
apply.
“ACS
Derivative Works” is defined in Section 12.1.4 of the Agreement.
“ACS
Equipment” is defined in Section 4.2 of the Agreement.
“ACS Indemnitees” means ACS and each of its officers, directors, employees, agents, successors and
assigns.
“ACS
Key Personnel” means those ACS Personnel who are
identified in Attachment E, and any
replacements for such Personnel.
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“ACS Location” means an ACS print and mail center, or an ACS-managed Third Party print and mail
center; location not within a Symetra facility.
“ACS
Project Executive” is defined in Section 1.2.2 of the Agreement.
“ACS Renewal Bid”
is defined in the Recitals.
“ACS
Service Delivery Manager” is defined in Section 1.2.3 of
the Agreement.
“ACS Software” means the Category 1 Software, the Category 2 Software and the Category 5 Software.
“ACS Underlying Works” means those Underlying Works conceived, invented, created or acquired by
ACS, rather than by a Third Party.
“Act”
is defined in Section 14.6(a) of the Agreement.
“Affiliate” means, as to any Person, any other Person that, now or in the future, directly or
indirectly, controls, is controlled by, or is under common control with, such Person, whether
through ownership of voting securities or otherwise. For this purpose, and without limiting the
foregoing, any Person that owns more than twenty percent (20%) of the outstanding voting securities
of any other Person shall be deemed to control such other Person.
“Agreement” means this Master Services Agreement, including all Schedules, Attachments, Exhibits,
Addenda, Appendices and other documents attached hereto or incorporated herein by reference, as
amended from time-to-time.
“Annual Service Baselines” are set forth in Appendix 3.1 to Schedule 3
“Annual Services Fees” is defined in Section 6.1.3 of the Agreement.
“ARC” means additional resource charge.
“Baseline” means, for each of the Service Tower Services, the quantity of Resource Units included
in the Annual Services Fees.
“Benchmarker” is defined in Section 2 of Attachment A.
“Break/Fix” means an End-User or other Symetra request placed due to a software or hardware problem
encountered in accessing or operating IT resources where support Services are required to resolve
the problem.
“Business Day Hours” means local Business Day “window of coverage” hours within which Symetra
requires the Services to be provided for a specific SLR. While “normal business hours” are
generally 0400-1800, Pacific time, most Services require support on a 7x24x365
(0000-2400)
(0000-2400)
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basis, except ACS testing output Services as described in Schedule 2G, which require support
0500-1400, Pacific time, Monday through Friday.
“Business Day Support” means those hours during which ACS Personnel will be available to provide
consolidated help desk support to End-Users. Such support includes answering telephone calls and
e-mails, opening tickets, First Contact Resolution, and categorizing and routing tickets.
“Business Days” means Monday through Friday, excluding New Year’s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day and Christmas Day.
“Category 1 Software” is defined in Section 4.3.1(a) of the Agreement.
“Category 2 Software” is defined in Section 4.3.1(b) of the Agreement.
“Category 3 Software” is defined in Section 4.3.2(a) of the Agreement.
“Category 4 Software” is defined in Section 4.3.2(b) of the Agreement.
“Category 5 Software” is defined in Section 4.3.3 of the Agreement.
“Category 6 Software” is defined in Section 4.3.4 of the Agreement.
“Change in Control” means: (a) any transaction or combination of transactions as a result of which
either a Person or a group of Persons that customarily has acted in concert and that presently is
in control of a Party ceases to be in control of such Party; (b) the sale, transfer, exchange or
other disposition (including disposition in full or partial dissolution) of fifty percent (50%) or
more of the beneficial ownership (as defined in Rule 13(d) of the Securities Exchange Act of 1934)
of the voting power of a Party, or of the assets of such Party that constitute a substantial or
material business segment of such Party; (c) individuals who as of the Restatement Date constituted
the Board of Directors of a Party cease for any reason to constitute a majority of such Party’s
Board of Directors then in office; or (d) with respect to ACS, the unit, division or operating
group of ACS that is responsible in providing the Services to Symetra is sold, transferred or
otherwise experiences a change in ownership or control.
“Change in Control Expenses” is defined in Section 11.2(c) of the Agreement.
“Change Management Procedures” is defined in Section 2.1.3 of the Agreement.
“Conditional Acceptance” is defined in Section 5.2.6(b) of the Agreement.
“Confidential Information” means ACS Confidential Information or Symetra Confidential Information,
as the case may be.
“Contract Year” or “CY” means each twelve (12) month period of the Term beginning on the
Restatement Date.
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“Corrective Assessment” means the financial consequences associated with ACS’ failure to complete a
Critical Milestone on or before its Due Date.
“Corrective Plan” is defined in Section 7.4.3 of the Agreement.
“Country
Agreement” is defined in Section 1.3.2 of the Agreement.
“CPI” means the annual increase in percentage points (or fraction thereof) of the official
Consumer Price Index, All Urban Consumers, U.S. City Average, All Items, published by the Bureau of
Labor Statistics, United States Department of Labor.
“CPU Slot” is defined as a processor socket that houses the CPU (Central-Processing-Unit) for the
server hardware.
“Critical Milestones” means those milestones, activities, actions and projects identified as such
in this Agreement including, without limitation, in any Service Tower Schedule, Transition Plan,
In-Scope Service Request, Out-of-Scope Work Order or other written agreement between the Parties.
“Data
and Modified Data” is defined in Section 12.3 of the Agreement.
“Data Protection Laws” is defined in Section 14.6(a) of the Agreement.
“Database Instance” or “Instance” means, in general, a logical representation of a complete
database environment. Multiple instances of a database environment can reside on a single host
system, providing a unique database server environment for each instance. Multiple databases (and
multiple tables) can reside within a given instance (e.g., independent “test” and “development”
database environments configured on a single server represent two (2) instances). Each instance
supports creation of independent user and group IDs unique to that database instance. For the
avoidance of doubt, there are variations in the characterization of “instance” by database vendors:
for IBM DB2, “instance” equates to a DB2 sub-system; for Microsoft SQL Server, “instance” equates
to an installation of SQL Server (with multiple installations permitted on a single host server);
for Oracle, “instance” equates to the combination of a memory space created known as the “Oracle
System Global Area (SGA)” and defined Oracle processes associated with that SGA. Oracle databases
are then associated with an instance at startup.
“Deadband
Allowance” is defined in Section 5.1 of Schedule 3.
“Derivative Works” means a revision, modification, translation, abridgment, compilation,
condensation or expansion of the applicable underlying work or any other form in which that work
may be recast, transformed or adapted, and which, if prepared without the consent of the copyright
owner, would be a copyright infringement.
“Disabling
Device” is defined in Section 8.1.2 of the Agreement.
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“Disclosing Party” means the Party that has disclosed Confidential Information to the other Party
or to such other Party’s Personnel.
“Disentanglement”
is defined in Section 10.1 of the Agreement.
“Disentanglement Period” means the period of time during which ACS is providing Disentanglement
services to Symetra.
“Due Date” means the mutually agreed date by which a Critical Milestone must be completed.
“End-User”
means: (a) any employee of Symetra or any of its Affiliates; and (b) any other Person
who is determined by Symetra, in its sole discretion, to require access to any of the Services.
“Enhanced
Technology” is defined in Section 2.5.4 of the Agreement.
“Environmental Laws” means all applicable federal, state and local statutes, laws, regulations,
rules, ordinances, codes, licenses, orders or permits of any governmental entity relating to
environmental matters including, without limitation: (a) the Clean Air Act (42 U.S.C. 7401 et seq.);
the Federal Water Pollution Control Act (33 U.S.C. §1251); the Safe Drinking Water Act (42 U.S.C.
§5 300f et seq.); the Toxic Substances Control Act (15 U.S.C. 55 2601 et seq.); the Endangered
Species Act (16 U.S.C. §1531 et seq.); the Emergency Planning and Community Right-to-Know Act of
1986 (42 U.S.C. 55 110011 et seq.); and (b) similar state and local provisions.
“Equipment” means the Symetra Equipment and/or the ACS Equipment, as applicable.
“Equipment Refresh” means, in respect of any Equipment (including the operating system): (a)
maintenance of such Equipment in accordance with the applicable manufacturer’s recommendations; (b)
updating and/or upgrading such Equipment as necessary or appropriate; and (c) replacing such
Equipment.
“EU Directive” means Directive 95/46/EC of the European Parliament and of the Council of 24 October
1995 on the Protection of Individuals with Regard to the Processing of Personal Data and on the
Free Movement of Such Data, as the same may be modified, amended or replaced from time to time.
“Events
of Default” means any of the events described in Section 9.3 of the Agreement.
“Exception Report” is defined in Section 5.2.6(c) of the Agreement.
“Excuse” is defined in Section 2.2.2(c) of the Agreement.
“Exception Report” is defined in Section 5.2.6(c) of the Agreement.
“Excuse” is defined in Section 2.2.2(c) of the Agreement.
“Extraordinary Event” means: (a) a Force Majeure Event; (b) a catastrophic business downturn; and
(c) any other event not exceeding ninety (90) calendar days in duration that: (i) could not have
been adequately planned for; and (ii)(A) substantially interferes with or impacts Symetra’s ordinary business operations; or (B) causes substantial increase or
decrease in demand for
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Symetra’s products or services or the Services that are provided or that could be provided by ACS under
this Agreement.
“Fee Reductions” means the dollar amount by which the Fees will be reduced if ACS fails to achieve
any SLR. The methodology for calculating the Fee Reductions is set forth in Schedule 5.
“Fees” means the fees payable by Symetra to ACS hereunder in consideration of ACS’ provision of the
Services and Other Services.
“Final
Acceptance” is defined in Section 5.2.6(d) of the Agreement.
“Final
Acceptance Testing Period” is defined in Section 5.2.6(d) of the Agreement.
“First Contact” means a help desk human operator responds to an Incident or Service Request via
telephone, e-mail or web chat.
“First Contact Resolution” means the percentage of in-scope problem calls received during the month
by the help desk, resulting in the creation of a ticket that is resolved while the End -User is
still on the telephone. Calls received regarding out-of-scope requests and tickets initiated via
e-mail or voicemail are excluded from the First Contact Resolution calculation.
“Fixed Charges” means the Annual Services Fees, expressed as a monthly amount.
“For Cause” means the applicable employee committed or participated in actions that are or were
dishonest, fraudulent, illegal, unethical, involving insubordination or moral turpitude, or
involving disclosure or trade secrets, proprietary information or other forms of confidential
information.
“Force Majeure Event” means an act of God, act of governmental body or military authority, fire,
explosion, flood, epidemic, riot or civil disturbance, war, sabotage, insurrections, blockades,
embargoes, storms or other similar events that are beyond the reasonable control of the affected
Party. Notwithstanding the foregoing, “Force Majeure Event” expressly excludes: (a) any event that
ACS reasonably could have prevented by any system testing either required to be performed pursuant
to the Services or necessary to provide the Services; (b) (i) any single point of failure where ACS
was obligated to provide fault tolerant Services; (ii) where fault tolerant architecture was
deployed for Symetra notwithstanding the absence of specifying same; or (iii) where a fault
tolerant infrastructure or architecture should have reasonably been implemented by ACS; (c) any ACS
strike, walkout or other labor shortage; and/or (d) any non-performance of an ACS Subcontractor,
regardless of cause (unless due to a Force Majeure Event).
“GAAP”
is defined in Section 7.1 of the Agreement.
“GLB” means the Gramm-Leach-Bliley Act, 15 U.S.C. Sections 6801-6809, as the same may be modified,
amended or replaced from time to time.
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“Guiding Principles” is defined in Section 1.1 of the Agreement.
“Handover Date” means, with respect to any Service Tower Schedule added by the Parties to the
Agreement following the Restatement Date, the date on which ACS is scheduled in the applicable
Transition Plan or otherwise to begin providing such Service Tower Services; each such date shall
constitute a Critical Milestone.
“Hazardous Materials” means any substances the presence of which requires investigation or
remediation under any Environmental Law, or that is or becomes defined as a “hazardous waste,”
“hazardous substance,” pollutant or contaminant under any Environmental Law.
“HIPAA” is defined in Section 14.4.1 of the Agreement.
“IMAC” (Install, Move, Add, or Change) means a discrete unit of pre-scheduled work performed to
install, remove, relocate, or reconfigure Symetra computing systems and/or telecommunications
infrastructure components, including provisioning and deployment of handheld wireless devices such
as Blackberry’s, PDA’s, cell phones, etc., which are provided for under this Agreement. The purpose
of an IMAC is to provide regular, routine services associated with the supported devices including:
installation of a new device; the removal and/or decommissioning of a device from service; the
relocation of a device from one physical location to another; a change to the existing
configuration of the device that is not a result of resolving an Incident; updating of asset and
configuration data; addition of new hardware components or software applications to the device;
and, the complete refresh of an existing device to a newer device.
IMAC services are intended to be, on aggregate, consistent in the level of effort and procedures
involved to accomplish each task. The implementation of new services and/or technologies is not
intended to be accomplished via the IMAC process. Once new services or technologies have been
implemented via the Service Request process, IMAC tasks may be used to support the in-scope
components covered by this Agreement as they would for other, existing in-scope components.
IMAC tasks will be used to perform routine requests from multiple Service Towers. While the exact
scope of work will differ from Service Tower to Service Tower, the scope and usage guidelines
presented herein shall define IMAC classification.
“In-Scope
Service Request” means a request, in the form set forth
in Attachment D, for the
performance of work that is not being performed at a particular point in time but that is within
the scope of the Services.
“Incident” means a single event requiring an ACS response, typically denoted by an In-Scope Service
Request or identification of a problem. Symetra will determine the Severity Level of each reported
Incident. ACS will provide Symetra with an escalation procedure (to be approved by Symetra) for
resolution of reported Incidents.
“Incident Resolution” means the point at which ACS has responded to an Incident and ACS has either:
(a) conducted and successfully completed a Root Cause Analysis on a reported problem
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and appropriately corrected both the results and the cause of the problem; or (b) has provided an
appropriate answer to an inquiry or an informational question that is understood by and acceptable
to Symetra. In both cases, the Incident is not resolved until Symetra is convinced and satisfied
that it has been resolved.
“Indemnified Party” means either the Symetra Indemnitees, in the case of claims, suits or
proceedings subject to indemnification by ACS under Section 15.1 of the Agreement, or the ACS
Indemnitees, in the case of claims, suits or proceedings subject to indemnification by Symetra
under Section 15.2 of the Agreement.
“Indemnifying Party” means ACS, in the case of claims, suits or proceedings subject to indemnification by ACS under Section 15.1 of the Agreement, or Symetra, in the case of claims, suits or proceedings subject to indemnification by Symetra under Section 15.2 of the Agreement.
“Indemnifying Party” means ACS, in the case of claims, suits or proceedings subject to indemnification by ACS under Section 15.1 of the Agreement, or Symetra, in the case of claims, suits or proceedings subject to indemnification by Symetra under Section 15.2 of the Agreement.
“Infringement Claim” is defined in Section 15.1.1 of the Agreement.
“Initial Term” is defined in Section 9.1.1 of the Agreement.
“Innovation Proposal” is defined in Section 2.5.4(b) of the Agreement.
“Interest
Rate” means the prime rate as published in the Wall Street Journal on the Business Day
immediately preceding the date in which interest began to accrue under this Agreement plus one
percent (1%).
“IT” means information technology.
“IT Outsourcing Committee” is defined in Section 1.2.1 of the Agreement.
“Key Subcontractors” is defined in Section 18.1 of the Agreement.
“Level” means:
Level 1 — Routine event. Level 1 help desk is the human single point of contact for all
technology-related problems (internal applications to shrink-wrapped software; LANs;
hardware break/fix and more) and Service Requests. Incidents not resolved at the Level 1
support are passed to Level 2 and/or Level 3 support personnel. Level 1 is involved mostly
in Incident management (e.g., including user management, Incident management,
password/access security, coordinating IMACs).
Level 2 — Specialized problem or Symetra executives. Level 2 support resolves escalated
Incidents that require greater depth of knowledge (e.g., IT service tower subject matter
expert), standard desk side support and executive desk side and/or telephone support.
Level 3 — Complex problem. Level 3 support resolves escalated Incidents that require Third
Parties such as hardware and software vendors, Symetra technical resources and or other
service providers to assist or resolve issues.
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“Local Currency” is defined in Section 6.1.6 of the Agreement.
“Losses” is defined in Section 15.1.1 of the Agreement.
“Malware” means software designed to infiltrate or damage a computer system without the owner’s
informed consent. Software is considered malware based on the perceived intent of the creator
rather than any particular features. Malware includes computer viruses, worms, Trojan horses, most
rootkits, spyware, dishonest adware, crimeware and other malicious and unwanted software.
“Measurement Interval” means the period during which a given SLA is measured (e.g., one (1) month,
one (1) year, etc.).
“Monthly At-Risk Amount” means, for each month, [***] percent ([***]%) of the Fees payable in
respect of that month (before giving effect to any Fee Reductions and/or Corrective Assessments).
“New Country” is defined in Section 1.3.2 of the Agreement.
“NWSC” means the ACS Northwest Service Center located in Hillsboro, Oregon.
“OES”or “OESs” means operating environment specification(s).
“Original Agreement” is defined in the
opening paragraph of the Agreement.
“Original Effective Date” is defined in the opening
paragraph of the Agreement.
“Other Services” is defined in Section 6.1.4 of the Agreement.
“Out-of-Scope Service(s)”is defined in Section 2.9.1 of the Agreement.
“Out-of-Scope Work Order” is
defined in Section 2.9.1 of the Agreement.
“Party”or “Parties” means, individually or collectively, Symetra and/or ACS.
“Person” means any natural person, corporation, limited liability company, limited liability
partnership, general partnership, limited partnership, trust, association, governmental
organization or agency, political subdivision, body politic or other legal person or entity of any
kind, legally constituted.
“Personal Information Statutes” is defined in Section 14.5 of the Agreement.
“Personnel” means: (a) with respect to Symetra, the employees, representatives, contractors (but
specifically excluding ACS and its contractors, including Subcontractors) and agents of Symetra
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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and its Affiliates; and (b) with respect to ACS, the employees, representatives, contractors,
subcontractors and agents of ACS, its Affiliates and its Subcontractors.
“Pricing Band” means [***] percent ([***]%) above or below the applicable Baseline.
“Priority Levels” is synonymous with Severity Levels.
“Problem” means any dispute or problem arising out of or relating to this Agreement, including
those that relate to any of the following:
(a) an alleged failure by either Party to perform its obligations under this
Agreement;
(b) an alleged inadequacy or delay of either Party’s performance under this Agreement;
(c) a request for products, services or resources, where the Parties disagree whether
such products, services or resources are within the scope of the Services (and therefore
included in the Fees) or otherwise within the scope of this Agreement; and/or
(d) a disagreement as to the responsibilities either Party has under this Agreement.
“Procured Technology” is defined in Section 2.4 of the Agreement.
“Rate Differential” is defined in Section 4(b) of Attachment A.
“Records” is defined in Section 7.4.2.2 of the Agreement.
“Receiving Party” means the Party that has received Confidential Information from the other Party
or such other Party’s Personnel.
“Relief Event” is defined in Section 2.2.4 of the Agreement.
“Renewal Term” is defined in Section 9.1.2 of the Agreement.
“Replacement Provider” is defined
in Section 10.1 of the Agreement.
“Resource Unit” or “RU” means, for each Service described in the applicable Service Tower Schedule,
the quantity or number of units of resource included in the Annual Services Fees (e.g., a certain
number and type of servers).
“Resources” is defined in Section 2.7 of the Agreement.
“Restatement Date” is defined in the opening paragraph of the Agreement.
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
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“RFP” is defined in the Recitals.
“Root Cause Analysis” is a problem analysis process undertaken to identify and quantify the
underlying cause(s) of an Incident, and document the necessary corrective actions to be taken to
prevent recurring problems and/or trends which could result in problems.
“RRC” means reduced resource credit.
“Rules” is defined in Section 17.2 of the Agreement.
“SAS 70” means the American Institute of Certified Public Accountants’ Statement on Auditing
Standards (SAS) No. 70, Reports on the Processing of Transactions of Service Organizations, and any
replacement or successor standard.
“SAS 70 Type II Audit” means an audit conducted pursuant to SAS 70 that results in a report that
both describes an organization’s description of controls at a specific point in time and includes
detailed testing of those controls over a minimum six (6) month period, or any replacement or
successor audit standard or process.
“Schedule Time” is the time during which Service is to be operational as designated in the
applicable Service Tower Schedule. All references to schedule time (e.g., 0730 hours) in the SLA
tables are local time for the point of service.
“SDRM”
is synonymous with Service Delivery Reference Manual.
“Secretary” means the Secretary of Health and Human Services, or any replacement or successor body.
“Security Standards” is defined in Section 14.4.2 of the Agreement.
“Self-Help” means automated/electronic means made available directly to End-Users to assist in
fulfilling various Service Requests not requiring personal assistance, including the End-User’s
ability to track ticket status and enter Service Requests without calling the help desk.
“Service Delivery Reference Manual” is defined in Section 2.6.1 of the Agreement.
“Service Rates” is defined in Section 6.1.4 of the Agreement.
“Service Request” means a service request initiated by a call, an e-mail, or other electronic
format regarding a range of support -specific in-scope and out-of-scope service offerings.
“Service Tower” or “Service Tower Services” means each of the categories of Services described in
the applicable Service Tower Schedule.
“Service Tower Schedule” means the applicable Schedule 2.
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“Service Level Agreement” means a standard for performance of the Services that has an associated
SLR.
“Service Level Requirement” means, for an SLA, the minimum expected level of performance for that
SLA.
“Service Level Report” is defined in Section 2.2.2(b) of the Agreement.
“Services” means all of the services, functions and activities in any one or more of the following
categories:
(a)
the services described in Schedule 1, Schedules 2A, 2B, 2C, 2D, 2E, 2F, 2G and 2H
and in any additional Service Tower Schedules that may be agreed to by the Parties
following the Restatement Date;
(b) any other services specified elsewhere in this Agreement and not designated as
Other Services;
(c) any other IT-related services that are requested by Symetra from time-to-time that
do not require additional start-up expenses or the use of additional resources not
otherwise required for the performance of the services described in subsections (a), (b),
(d) and (e) of this definition;
(d) any services, functions, responsibilities or tasks not specifically described in
this Agreement that are required for the proper performance of any of the foregoing and
that are an inherent part of, or a necessary sub-part included within, any of the
foregoing; and
(e) any management, planning and other services that are ancillary to, and appropriate
for the performance of, any of the foregoing.
“Severity Levels” (a/k/a “Priority Levels”) are defined categories that identify the degree of
business criticality and importance to Symetra of specific Incidents, and the associated ACS
response requirements for any such Incident. The following Severity Level table categories and
descriptions apply to all Services:
| Priority Level | Description | |
1 — Emergency/Urgent
|
The problem has caused a complete and immediate work stoppage affecting a primary business process or a broad group of users such as an entire depart- ment, floor, branch, line of business, or external customer. No work around available. Examples: major application problem (e.g., payroll, call center, etc.); severe problem during critical periods (e.g., month-end processing); security violation (e.g., denial of service, widespread virus, etc.). | |
2 — High
|
A business process is affected in such a way that business functions are severely degraded, multiple users are impacted or a key customer is affected. A workaround may be available; however, the workaround is not easily sustainable. Examples: major application problem (e.g., Exchange), VIP support. | |
3 — Medium
|
A business process is affected in such a way that certain functions are unavailable |
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| Priority Level | Description | |
| to End Users or a system and/or service is degraded. A workaround may be available. Examples: telecommunications problem (e.g., Blackberry, PBX digital/analog card); workstation problem (e.g., hardware, software). | ||
4 — Low
|
An incident that has little impact on normal business processes and can be handled on a scheduled basis. A workaround is available. Examples: User requests (e.g., system enhancement); peripheral problems (e.g., network printer); preventative maintenance benchmarks. |
“Shared Resources” is defined in Section 2.5.6 of the Agreement.
“SL1 (Storage Level 1)” means SAN storage based upon a utility pricing model that is subject to
storage SLAs requiring data set restoration to commence within three (3) hours or less following a
request. SL1 applies to both mainframe and midrange/server systems.
“SL2 (Storage Level 2)” means SAN storage based upon a utility pricing model that is subject to
storage SLAs requiring data set restoration to commence within eight (8) hours or less following
request. . SL2 applies to both mainframe and midrange/server systems.
“SLA” is synonymous with Service Level Agreement.
“SLR” is synonymous with Service Level Requirement.
“Software”
means the Symetra Software and/or the ACS Software, as applicable.
“Software Enhancements” means, in respect of any Software, any modification, enhancement, update,
upgrade, new release, new version, error correction, patch, bug fix and/or any other Derivative
Works thereof.
“SOP”or “SOPs” means standard operating procedure(s).
“SOX Laws” means the Sarbanes-Oxley Act of 2002, applicable rules and regulations issued by the
U.S. Securities and Exchange Commission and applicable rules and regulations of the Public Company
Accounting Oversight Board including, without limitation, provisions relating to internal controls
over financial reporting, as any of the foregoing may have been and/or may be amended from time to
time.
“Spec Sheet” means the Symetra Program Service Level Metrics document that reflects the Parties’
mutually agreed upon performance metrics, including the formula, measurement intervals, and
measurement tools, for determining ACS’ performance respecting each SLA’s SLR. The Spec Sheet may
be updated from time to time upon written agreement of the Parties.
“Speed-to-Answer” means the total elapsed time from the point that the help desk automated call
director (ACD) call circuitry places a call into queue until a human operator picks up the call.
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“Subcontractor” means, subject to the terms of Section 18.1, any Person other than ACS including,
without limitation, any ACS Affiliate, that provides Services to Symetra pursuant to an agreement
(whether oral or written) with ACS.
“Substantially Dedicated Resources” means those ACS Personnel that dedicate fifty percent (50%) or
more of their work time to providing Services, all of whom shall be identified periodically by ACS
pursuant to the requirements set forth in Section 3.1.2 of the Agreement.
“Symetra” is defined in the opening paragraph of the Agreement.
“Symetra Cap” is defined in Section 11.1 of the Agreement.
“Symetra Competitors” means the entities set forth in Addendum 1 to this Attachment P. Either Party
may propose from time to time following the Restatement Date to modify the list of Symetra
Competitors to include (or exclude) any other insurance and/or financial services company that
markets annuities, life insurance, disability insurance, medical excess loss insurance, and/or
limited benefit health insurance through independent agents. If the other Party objects to any
proposed modification to Addendum 1 to this Attachment P, the Problem resolution procedures set
forth in Article 17 of the Agreement shall apply.
“Symetra Confidential Information” means all records, data and other information of Symetra and/or
its Affiliates that is disclosed to ACS Personnel, whether in tangible, intangible and/or oral
form, and whether in written form or readable by machine, including, without limitation:
(a) all Symetra Data;
(b) all financial information, personnel information, customer information, reports,
documents, correspondence, plans and specifications relating to Symetra and/or its
Affiliates;
(c) all technical information, materials, data, reports, programs, documentation,
diagrams, ideas, concepts, techniques, processes, inventions, knowledge, know-how, and
trade secrets, developed or acquired by Symetra and/or its Affiliates, including Work
Product;
(d) any information that Symetra Personnel identifies to ACS as confidential by a
stamp or other similar notice; and
(e) all other records, data or information collected, received, stored or transmitted
in any manner connected with the provision of Services hereunder.
Symetra Confidential Information shall not include information that ACS can demonstrate was: (f) at
the time of disclosure to ACS Personnel, in the public domain; (g)
after disclosure to ACS Personnel, published or otherwise made a part of the public domain through
no fault of ACS Personnel; (h) in the possession of ACS Personnel at the time of disclosure, if the
ACS Personnel was not then under an obligation of confidentiality with respect thereto; (i)
received after disclosure
ATTACHMENT P
Page 14 of 17
Page 14 of 17
by Symetra Personnel to ACS Personnel from a Third Party who had a lawful right to disclose
such information to ACS Personnel; or (j) independently developed by ACS Personnel without
reference to Symetra Confidential Information. For purposes of this provision, information is in
the public domain if it is generally known (through no fault of ACS Personnel) to Third Parties who
are not subject to nondisclosure restrictions with respect to such information.
“Symetra Data” means, in or on any media or other form of any kind: (a) all data that is in the
possession of Symetra and/or its Affiliates, and all data concerning or indexing such data
(regardless of whether or not owned by Symetra and/or its Affiliates or generated or compiled by
Symetra and/or its Affiliates); (b) all personal data, meaning any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, including
sensitive data (as defined in the Act) which is under, or subject to or intended to be subject to
processing (as defined in the Act) by ACS pursuant to this Agreement; and (c) all other records,
data, files, input materials, reports, forms and other such items that may be received, computed,
developed, used or stored by ACS Personnel from, for or on behalf of Symetra and/or any of its
Affiliates, or in connection with the Services.
“Symetra Equipment” means the Symetra-Owned Equipment and/or the Symetra-Leased Equipment, as
applicable.
“Symetra Facilities” is defined in Section 4.7.1 of the Agreement.
“Symetra Holidays” are: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day
and Christmas Day.
“Symetra Indemnitees” means Symetra and its Affiliates, and each of their respective directors,
officers, employees, attorneys, agents, representatives, consultants, successors and assigns.
“Symetra Laws” is defined in Section 14.1 of the Agreement.
“Symetra-Leased Equipment” is defined in Section 4.1.1 of the Agreement.
“Symetra-Owned
Equipment” is defined in Section 4.1.1 of the Agreement.
“Symetra
Project Executive” is defined in Section 1.2.2 of the Agreement.
“Symetra
Service Delivery Manager” is defined in Section 1.2.3 of the Agreement.
“Symetra
Sites” is defined in Section 2.2.3 of the Agreement.
“Symetra Software” means the Category 3 Software, the Category 4 Software and the Category 6
Software, as applicable.
“System Testing” means, for purposes of Schedule 2G, user acceptance testing (UAT) of output
enhancements or additions, including validation of forms output design and layout, validation of
ingestion into E2 Vault and/or iProof, and online viewing and handling of ingested output.
ATTACHMENT P
Page 15 of 17
Page 15 of 17
“Technology Plan” is defined in Section 2.5.4 of the Agreement.
“Term” means the Initial Term and any Renewal Terms.
“Termination Date” means 11:59 p.m. on the last day of the Disentanglement Period.
“Termination Fee” is defined in Section 9.2.1 of the Agreement.
“Termination Notice” means a written notice of termination delivered by one Party to the other in
accordance with the terms of the Agreement.
“Third Party” means a person or entity other than the Parties and their respective Affiliates.
“Third-Party Resources” is defined in Section 2.7 of the Agreement.
“Third-Party Works” is defined in Section 12.1.5 of the Agreement.
“Transition Plan” is defined in Section 2.3.1 of the Agreement.
“Triggering Event” is defined in Section 9.2.1 of the Agreement.
“UCITA” is defined in Section 19.14 of the Agreement.
“Underlying Works” means all works of authorship fixed in any tangible medium of expression that:
(a) had already been conceived, invented, created or acquired by ACS or its Personnel prior to the
Original Effective Date and that were not conceived, invented or created for Symetra’s use or
benefit in connection with this Agreement; or (b) are conceived, invented, created or acquired by
ACS or its Personnel after the Original Effective Date, but only to the extent such works of
authorship do not constitute Work Product. An Underlying Work includes all intermediate and partial
versions thereof, as well as all source code, object code, documentation, formulae, processes,
algorithms, designs, specifications, inventions, discoveries, concepts, improvements, materials,
program materials, software, flow charts, notes, outlines, lists, compilations, manuscripts,
writings, pictorial materials, schematics, apparatus, methods, techniques, other creations, and the
like, whether or not patented or patentable or otherwise protectable by law.
“Variable Charges” means charges that vary in amount from month to month including, without
limitation, ARCs and RRCs, telephone usage charges and the like.
“Weighting Factor” means, for any SLA, the percentage factor that is applied to the Monthly At-Risk
Amount for purposes of calculating Fee Reductions in the event of any failure with respect to that
SLA during a given Measurement Interval. The Table attached to Schedule 5 specifies the Weighting
Factor for each SLA as of the Restatement Date.
“Work Product” means all works of authorship fixed in any tangible medium of expression (including,
without limitation, computer programs), and all intermediate and partial versions
ATTACHMENT P
Page 16 of 17
Page 16 of 17
thereof, as well as all source code, object code, documentation, formulae, processes, algorithms,
designs, specifications, inventions, discoveries, concepts, improvements, ideas, know-how,
techniques, materials, program materials, software, flow charts, notes, outlines, lists,
compilations, manuscripts, writings, pictorial materials, schematics, apparatus, methods,
techniques, other creations, and the like, whether or not patented or patentable or subject to
copyright, or otherwise protectable by law, that are created, invented or conceived for the use or
benefit of Symetra in connection with this Agreement: (a) by any ACS personnel, any Symetra
personnel, where “personnel” includes employees, contractors (including, in the case of ACS,
Subcontractors), agents and the like; (b) any Person who was an employee of Symetra and then became
an employee of ACS or any of its contractors (including Subcontractors) or agents, where, although
creation or reduction-to-practice is completed while the Person is an employee of ACS or such
contractors (including Subcontractors) or agents, any portion of the same was created, invented or
conceived by such Person while an employee of Symetra.
ATTACHMENT P
Page 17 of 17
Page 17 of 17
ADDENDUM 1
SYMETRA COMPETITORS
SYMETRA COMPETITORS
| 1. | AIG Life Group | |
| 2. | Hartford Life Group | |
| 3. | Metropolitan Life & Affiliated | |
| 4. | AXA Equitable Group | |
| 5. | AEGON USA Inc. (including Transamerica) | |
| 6. | Allianz Insurance Group | |
| 7. | Manulife Financial | |
| 8. | Genworth Financial Group | |
| 9. | Allstate Financial (including Lincoln Benefit Life) | |
| 10. | ING Group | |
| 11. | New York Life Group | |
| 12. | Pacific Life Group | |
| 13. | Ameriprise Financial | |
| 14. | Citigroup | |
| 15. | Jackson National Group | |
| 16. | Lincoln National Group (including Jefferson-Pilot Corp.) | |
| 17. | John Hancock Financial Svs Group | |
| 18. | Prudential of America Group | |
| 19. | MassMutual Financial Group | |
| 20. | Northwestern Mutual Group | |
| 21. | Sun Life Financial Group | |
| 22. | Sammons Financial Group | |
| 23. | American National Group | |
| 24. | Thrivent Financial Lutherns | |
| 25. | Old Mutual US Life Holdings | |
| 26. | Western & Southern Life Group | |
| 27. | Phoenix Life Group | |
| 28. | AmerUs Group | |
| 29. | Ohio National Life Group | |
| 30. | AFLAC Incorporated Group | |
| 31. | Guardian Life | |
| 32. | American Equity Investment Grp. | |
| 33. | Principal Life Insurance Co. | |
| 34. | Assurant | |
| 35. | Security Benefit Group | |
| 36. | TIAA Group | |
| 37. | Conseco Insurance Group | |
| 38. | Nationwide Life Insurance Companies | |
| 39. | Protective Life | |
| 40. | Riversource | |
| 41. | Integrity Life |
ADDENDUM 1 TO ATTACHMENT P
Page 1 of 1
ADDENDUM 2
ACS COMPETITORS
ACS COMPETITORS
| 1. | Acxiom Corporation - print | |
| 2. | CGI Group | |
| 3. | Computer Sciences Corporation/CSC | |
| 4. | Cognizant | |
| 5. | EDS, an HP Company | |
| 6. | Fujitsu America, Inc. | |
| 7. | HCL Technologies, Ltd | |
| 8. | Hewlett-Packard Development Company, L.P. | |
| 9. | IBM Corporation International Business Machines Corp. | |
| 10. | ITC Infotech | |
| 11. | Infosys Technologies | |
| 12. | LASON Inc - print | |
| 13. | L&T (Larsen & Toubro) | |
| 14. | Mahindra Satyam | |
| 15. | Perot Systems Corporation | |
| 16. | SOURCECORP, Inc - print | |
| 17. | Unisys Corporation | |
| 18. | Wipro Technologies | |
| 19. | Xerox Corporation - print |
ADDENDUM 2 TO ATTACHMENT P
Page 1 of 1
ATTACHMENT Q
APPROVED AUDITORS
APPROVED AUDITORS
| 1. | KPMG | |
| 2. | Ernst & Young | |
| 3. | PricewaterhouseCoopers | |
| 4. | Deloitte |
If any of the above-listed firms becomes an ACS Competitor, then such firm shall be excluded from
the foregoing list of approved auditors as long as such firm remains an ACS Competitor.
ATTACHMENT Q
Page 1 of 1
ATTACHMENT R
SERVICE DELIVERY REFERENCE MANUAL CONTENTS
SERVICE DELIVERY REFERENCE MANUAL CONTENTS
The following provides the ACS table of contents template for ACS service delivery reference
manuals. The minimally required contents for the Service Delivery Reference Manual to be delivered
for Symetra shall include the following as well as the content required by the terms of Section
2.6.2 of the Agreement.
1. General. Fee Reductions and Corrective Assessments are designed to encourage the consistent
and timely delivery of Services and value to Symetra. Fee Reductions are not intended to
compensate Symetra for damages, but rather to estimate the diminished value of the Services
actually provided. The goal of Fee Reductions and Corrective Assessments is not to penalize
ACS, but to provide a greater incentive to achieve the Agreement’s stated objectives and focus
ACS on Symetra’s critical needs |
1 | |||
2. SLAs |
1 | |||
2.2 Fee Reductions. The Fee Reductions for ACS’ failure to achieve any SLR shall be equal to the
product of: (a) the Monthly At-Risk Amount, multiplied by (b) the Weighting Factor for the SLR that
was missed. For example, given the following assumptions: (c) the Fees in the applicable month are
One Million Dollars ($1,000,000); (d) the Monthly At-Risk Amount therefore equals [***] Dollars ($[***]) ([***] percent ([***]%) of the Fees for that month); and (e) an
SLR failure occurs with respect to an SLA having a [***] percent ([***]%) Weighting Factor, Fee
Reductions would be calculated as follows: |
1 | |||
2.3 Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any Fee Reductions earned in
respect of an SLA that has a Weighting Factor that is less than
[***] percent ([***]%) if the SLR for
that SLA is achieved for three (3) consecutive Measurement Intervals following the Measurement
Interval in which the last failure to comply with that SLR occurred |
1 | |||
OPTIONAL/ALTERNATE STANDARD CHAPTERS |
8 | |||
2.3 Earn-Back Rights. ACS may earn back [***] percent ([***]%) of any
Fee Reductions earned in respect of an SLA that has a Weighting Factor
that is less than [***] percent ([***]%) if the SLR for that SLA is
achieved for three (3) consecutive Measurement Intervals following the
Measurement Interval in which the last failure to comply with that SLR
occurred. |
1 | |||
OPTIONAL/ALTERNATE STANDARD CHAPTERS |
8 |
3 Request for Service |
3.1 Objectives and Scope |
3.2 Service Request Summary |
3.2.1 RFS Tracking Tools |
Portions
marked [***] have been omitted pursuant to a Confidential
Treatment Request by Symetra Financial Corporation, this information
has been filed separately with the Securities and Exchange Commission.
ATTACHMENT R
Page 1 of 8
3.2.2 Conversion to Change Request |
3.2.3 Out-of-Scope Request |
3.3 End-User Requests |
3.3.1 Register and Approve |
3.3.2 Assess and Plan |
3.3.3 Implement |
3.3.4 Close |
3.4 CLIENT Service Requests to ACS |
3.4.1 Register and Approve |
3.4.2 Assess Request |
3.4.3 Prioritize and Plan |
3.4.4 Evaluate Contract/Estimate Cost |
3.4.5 Implement Request |
3.4.6 Close Request |
3.4.7 Reporting the Request Status |
4 Project Management |
4.1 Overview of Project Management |
4.2 Project Management |
4.2.1 Objectives |
4.2.2 Scope |
4.2.3 Frequency or Triggers |
4.2.4 Guidelines and Policies |
4.2.5 Assumptions |
4.2.6 Diagram |
4.2.7 Roles and Responsibilities |
4.2.8 Tasks |
4.2.9 Touch Points |
4.3 Direct and Manage Project Execution |
4.3.1 Objectives |
4.3.2 Scope |
4.3.3 Frequency or Triggers |
4.3.4 Guidelines and Policies |
4.3.5 Assumptions |
4.3.6 Diagram |
4.3.7 Roles and Responsibilities |
4.3.8 Tasks |
4.3.9 Touch Points |
4.4 Project Closure |
4.4.1 Objectives |
4.4.2 Scope |
4.4.3 Frequency or Triggers |
4.4.4 Guidelines and Policies |
4.4.5 Assumptions |
4.4.6 Diagram |
4.4.7 Roles and Responsibilities |
ATTACHMENT R
Page 2 of 8
4.4.8 Tasks |
4.4.9 Touch Points |
5 Incident Management |
5.1 Objectives and Scope |
5.2 Managing Incidents |
5.2.1 Guidelines |
5.2.2
Knowledgebase and Call Lists |
5.2.3 Assigning Tickets |
5.2.4 Priority Matrix/Severity Levels |
5.3 Managing and Escalating SEV1 and SEV2 Incidents |
5.3.1 Contacting On-Call Support |
5.3.2 Notification Timeline |
5.3.3 Downgrading a SEV1 Ticket |
5.4 Working Incidents to Resolution and Closure |
5.4.1 Resolution |
5.4.2 Closing Tickets |
5.4.3 Reopening Closed Tickets |
5.5 Measuring and Reporting Incident Activity |
5.6 Incident Management Process |
5.7 Situation Management |
5.8 Incident Process Relationship Management |
6 Problem Management |
6.1 Objectives and Scope |
6.2 Roles and Responsibilities |
6.2.1 ACS Account Team |
6.2.2 Problem Owner |
6.2.3 Senior Management |
6.3 Problem Management Process Overview |
6.4 Root Cause Analysis |
7 Change Management |
7.1 Objectives and Scope |
7.2 Change Management Process Overview |
7.3 Roles and Responsibilities |
7.4 Types of Change |
7.4.1 Planned Change |
7.4.2 Emergency Change |
7.4.3 Quick Change |
7.5 Change Assessment |
7.5.1 Priority Assessment |
7.6 Change Reporting |
7.7 Closing a Change |
7.8 Change Control Cycle Overview |
ATTACHMENT R
Page 3 of 8
8 Release Management |
8.1 Objectives and Scope |
8.2 Release Management Process Overview |
8.2.1 Release Class |
8.2.2 Emergency Releases |
8.2.3 Change Management |
8.2.4 Release Management Overview Diagram |
8.3 Roles and Responsibilities |
8.4 Release Management Process |
8.4.1 Release Management Process Diagram |
8.4.2 Process Workflow Description |
8.5 Release Management Activities |
8.5.1 Planning |
8.5.2 Building |
8.5.3 Testing |
8.5.4 Preparing |
8.5.5 Deploying |
8.5.6 Reviewing |
8.6 Emergency Release Procedure |
8.7 Release Management Reports |
9 Financial Management |
9.1 Objectives and Scope |
9.2 Invoicing |
9.2.1 Base Fee Invoice |
9.2.2 Adjustments Invoice |
9.2.3 Transition Invoice |
9.2.4 Credits |
9.2.5 Invoicing Process |
9.3 Pricing |
9.4 Procurement |
9.5 Contract Modifications |
9.6 Benchmarking |
9.6.1 Roles and Responsibilities |
9.6.2 Benchmarking Process |
9.6.3 Replacing a Benchmarker |
10 Capacity Management |
10.1 Objectives and Scope |
10.2 Capacity Management Process |
10.3 Roles and Responsibilities |
10.4 Capacity Management Process Overview |
10.5 Developing the Capacity Plan |
10.5.1 Capacity Plan Process |
10.5.2 Identify Planned Projects |
10.5.3 Prepare Capacity Documentation |
ATTACHMENT R
Page 4 of 8
10.5.4 Determine Adequate Capacity |
10.5.5 Perform Predictive Analysis |
10.5.6 Identify Service Upgrades |
10.5.7
Evaluate Requests for Change and External Changes |
10.5.8 Evaluate New Technologies and Techniques |
10.5.9 Review Capacity Plans |
10.6 Monitoring and Analyzing Capacity |
10.6.1 Monitor Service Capacity |
10.6.2 Perform Predictive Analysis |
10.6.3 Report Measurements |
10.7 Tuning and Maintaining Performance |
10.7.1 Tuning Performance |
10.7.2 Maintaining Performance |
10.8 Measuring, Monitoring, and Reporting |
10.8.1 Measure Capacity |
10.8.2 Monitor Capacity |
10.8.3 Report Capacity |
10.9 Key Performance Indicators (KPIs) |
11 Configuration Management |
11.1 Objectives and Scope |
11.2 Configuration Management Process Overview |
11.3 Roles and Responsibilities |
11.4 Configuration Items (CIs) |
11.4.1 Configuration Management Database (CMDB) |
11.4.2 CI to CI Relationships |
11.4.3 CMDB Data |
11.5 Adding, Updating, and Auditing CIs |
11.6 ServiceCenter and AssetCenter |
11.7 CI Tracking Services |
11.7.1 Inventory |
11.7.2 Audits |
11.7.3 Software CI Management |
12 Availability Management |
12.1 Objectives and Scope |
12.2 Availability Management Overview |
12.2.1 Planning |
12.2.2 Improving |
12.2.3 Reporting |
12.2.4 Process Illustration |
12.3 Roles and Responsibilities |
12.4 Availability Management Process |
12.5 Availability Planning |
12.5.1 Identifying Requirements |
12.5.2 Designing for Availability |
ATTACHMENT R
Page 5 of 8
12.6 Improving Availability |
12.6.1 Maintaining and Reviewing Availability Requirements |
12.6.2 Developing Availability Plans |
12.7 Availability Reporting |
13 IT Service Continuity Management |
13.1 Objectives and Scope |
13.2 ITSCM Process Overview |
13.3 Touch Points |
13.3.1 ITIL Touch Points |
13.3.2 ACS/PHHS Touch Points |
13.4 Roles and Responsibilities |
13.5 Disaster Recovery Plan |
13.5.1 PHHS Recovery |
13.5.2 Data Center Recovery |
13.5.3 Support Recovery |
13.6 Disaster Recovery Exercise |
14 Information Security Management |
14.1 Objectives and Scope |
14.2 Information Security Management Overview |
14.3 Roles and Responsibilities |
14.4 Logical Security |
14.4.1 User IDs |
14.4.2 Password Policies |
14.4.3 Access Standards |
14.4.4 Authority Levels |
14.5 Automated Monitoring and Detection |
14.5.1 Monitoring Access and Use |
14.5.2 ACS Intrusion Detection Systems |
14.6 Data/Information Policies |
14.6.1 Dual Control/Segregation of Duties |
14.6.2 Internal/External Audit Support |
14.7 Change Control and Security |
14.8 Security Incident Policies |
14.8.1 Reportable Security Incident Definition |
14.8.2 Incident Notification |
14.8.3 Incident Mitigation and Investigation |
14.8.4 General Investigation |
14.8.5 HIPAA Considerations |
14.8.6 Other Security Incidents |
14.9 Policies Governing Business Unit Security Plans |
14.9.1 Virus Incidents |
14.9.2 Information Technology Security |
14.9.3 Malicious Denial of Service Attacks |
14.10 Physical Security |
ATTACHMENT R
Page 6 of 8
14.11 Exceptions |
14.12 Violations |
14.13 References |
15 Service Desk |
15.1 Objectives and Scope |
15.2 Working Incidents from First Contact to Resolution |
15.2.1 Managing Call Routing |
15.2.2 Preparing to Handle Incidents |
15.2.3 Receiving a Call and Opening a Call Record |
15.2.4 Identifying Authorized Users |
15.2.5 Defining Incident or Specifying Request |
15.2.6 Resolving Incident on First Contact |
15.2.7 Assigning Incident Record to Level 2 Resolution Services |
15.2.8 Determining Incident Severity and Priority |
15.2.9 Handling Critical/SEV 1 and High/SEV 2 Incidents |
15.3 Functional Support Group Assignment |
15.4 Monitoring Queues |
15.5 Monitoring the Outlook Public Folder |
15.6 Working an Incident Reported by Email |
15.6.1 Email Incident Process |
15.6.2 Documenting Incidents Worked |
15.7 Service Desk Relationship Management |
15.8 Customer Satisfaction |
15.9 Third Parties |
15.10 Voicemails |
15.11 Web Portal Incident/Requests |
15.12 Request Validation |
15.13 Instant Messaging Chat with Functional Support Groups |
16 Service Reporting |
16.1 Objectives and Scope |
16.2 Roles and Responsibilities |
16.3 Service Reports |
16.4 Service Reporting Overview |
16.4.1 Report Content and Production |
16.4.2 Report Frequency |
16.4.3 Report Distribution |
16.5 Key Performance Indicators |
17 Supplier Management |
17.1 Objective and Scope |
17.2 Supplier Management Overview |
17.3 Roles and Responsibilities |
17.4 Contract/Subcontract Management |
17.4.1 Third-Party Contract Development |
ATTACHMENT R
Page 7 of 8
17.4.2
Coordination |
17.4.3 Maintenance |
17.4.4 Change Control |
17.4.5 End of Service |
17.5 Multiple Suppliers |
17.6 CLIENT Third-Party Suppliers |
OPTIONAL/ALTERNATE STANDARD CHAPTERS |
16 Training Services |
16.1 Desktop Training |
16.1.1 New
User Setup Training |
16.1.2 Additional Training Support |
16.1.3 Changes to Desktop Tools or Versions |
16.2 iStar and ServiceCenter Application Enhancements |
16.2.1 Notifications |
16.2.2 Training Materials and Delivery |
16.2.3 Training Lead Time |
ATTACHMENT R
Page 8 of 8
ATTACHMENT S
BACKGROUND CHECKS
BACKGROUND CHECKS
ACS Personnel in the United States
Criminal background check: seven (7)-year check for felonies and misdemeanors for all places of
residence during the seven (7)-year period preceding the date of the check.
ACS Personnel in Malaysia
Identity check (full name, address, date of birth, ID); verification of employment history,
education, references, PTPTN (higher education), criminal background, driving record; character
assessment, credit and bankruptcy search.
Criminal background check: 7 to 10 years for felonies and misdemeanors for all places of residence
during the seven (7)-year period preceding the date of the check.
ACS Personnel in India
Education (highest qualification obtained) and employment background (last three (3) employers for
director level and above; last two (2) employers for positions below director). At Symetra’s
request, ACS will check the candidate’s criminal history at the local police station.
ACS Personnel in Mexico
Criminal histories provided by candidate, certified by and obtained directly from the police
department; professional references.
ATTACHMENT S
Page 1 of 1
Exhibit
10.18
2009 Incentive Compensation Plan
Senior Vice President, Sales & Distribution
Patrick McCormick
Effective: January 1, 2009
Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.
1
INTRODUCTION: This material describes the 2009 Symetra Life Insurance Company
Incentive Compensation Plan for the Participant(s) identified on page 1 of this Plan. The
information is divided into three sections:
1.
|
General Administration | Plan guidelines for eligibility, payout provisions, prorated awards, and other administrative practices that are uniform across the Symetra organization regardless of business unit. | ||
2.
|
Business Unit Administration | Business unit specific administrative practices. | ||
3.
|
Plan Description | Specific plan provisions, including incentive rates and tiers. |
Symetra Financial’s Human Resources Department can help you with questions about this material or your
eligibility for or participation in the Symetra Incentive Compensation Plan.
1. GENERAL ADMINISTRATION
Compensation Structure:
|
A Participant is compensated through a base salary and incentive compensation, based on production within the Participant’s Distribution Channel | |
Base Salary:
|
Base salary is defined as annualized base pay excluding any bonuses, cash incentives, or other compensation. | |
Plan Year:
|
The Plan will run on a calendar year basis. | |
Eligibility:
|
A Participant becomes eligible to participate in the incentive compensation program on the first of the month following date of employment in a qualifying position. | |
Partial Plan Year Eligibility:
|
The information described in this Plan assumes a Participant’s full year participation. A Participant in the position for a partial Plan year will be eligible to earn incentive compensation on a prorated basis. | |
Termination of Employment:
|
If a Participant leaves his/her position during the Plan year for any reason, including voluntary resignation, job elimination, or involuntary termination, he/she will be paid for production earned through the end of the last full month of employment. | |
Internal Transfer:
|
If an employee transfers into an Incentive Compensation eligible position during the Plan year, the IC plan will become effective the first of the month following his/her transfer into the eligible position. | |
| If a Participant transfers out of an Incentive Compensation eligible plan during the Plan year, every attempt will be made to make the transfer coincide with the end of the month so that the Participant will be eligible for that month’s earned production. The employee will then be eligible for an AIB (Annual Incentive Bonus) on a pro-rated basis at his/her new award target. | ||
| Any base pay changes will need to be effective with the start of a payroll period. |
2
| Symetra Life Insurance Company reserves the right to manage the transfer process and effective date of eligibility on a case-by-case basis. | ||
Calculations:
|
The percentage rate at which incentive compensation will be paid is set forth in the Plan Description. The referenced rate will be paid for credited sales during the month. | |
Time Away From Work due to
Sick Leave/Short-Term Disability
and/or FMLA:
|
Plan participants will be eligible for sick leave, short-term disability and/or FMLA as defined by the sick leave, short-term disability and/or FMLA benefit policies and procedures as outlined on Connections. The plans will be administered in the same manner as for all other salaried Symetra Financial employees. | |
| In the event of time away from work when the duration of leave is less than 7 consecutive calendar days, there will be no interruption to a participant’s incentive compensation. | ||
| In the event of time away from work when the duration of leave is 7 consecutive calendar days or greater, a plan participant will continue to receive incentive compensation per the plan, as long as the time away is certified as FMLA time. | ||
| Once a plan participant’s FMLA entitlement has been exhausted, his/her incentive compensation eligibility will be suspended until he/she returns to work. The incentive compensation payment will be pro-rated if the FMLA leave ends at a time other than the end of the month. If a plan participant is not eligible for FMLA, then he/she will not be eligible to continue to receive incentive compensation for the period of time that he/she is away from work. (The FMLA eligibility requirement of 50 or more employees within a 75 mile radius will not disqualify one from continued incentive compensation under this policy.) | ||
| Please refer to the Leave policy on Connections for additional details. Incentive compensation will not be adjusted unless as stated under Product, Commissions and Production Credits. | ||
Realignment of Territory:
|
A realignment is the reassignment of agent(s) or registered representative(s) from one channel and/or territory to another, as approved by the distribution channel(s) involved. The effective date of the realignment is the date that production stops flowing from the old territory and begins flowing to the new one. Incentive compensation will be adjusted upon the realignment and could result in a retroactive increase or decrease in production and incentive compensation. | |
Agency/Producer Assignment:
|
Assignment of agencies/producers will be established on a geographic territory and authorized by the manager responsible for the Distribution Channel. Each Participant will be accountable for those agencies and producers for the assigned products and product lines. | |
Product, Commissions and
|
Symetra Life Insurance Company reserves the right to withdraw |
3
Production Credits:
|
products from distribution, to reassign distribution of specific products, to realign sales territories and restructure distribution channel responsibilities as it deems necessary or appropriate to its overall business needs. In appropriate circumstances, the Company may modify credits on a case. (For example, in a situation involving significant Symetra Life Insurance Company assistance on a case, a Participant may be granted only partial sales credit for the case.) Any such modification of production credit for a case requires notification in writing within a reasonable time after the sale with the approval of the Company’s Senior Vice President of Sales and Distribution, and the Vice President of Human Resources. | |
Plan Modification/Reservation of Rights:
|
Symetra Life Insurance Company reserves the right to modify, amend or repeal this Plan, or to discontinue (either temporarily or permanently) the distribution of incentive compensation under the Plan. However, unless as stated under Product, Commissions and Production Credits, no such modification, amendment, suspension or termination may adversely affect incentive compensation awards earned prior to the date the modification, amendment, suspension or termination takes effect. Any Plan modification requires written documentation to Plan Participants with approval of the Senior Vice President of Sales and Distribution and the Vice President of Human Resources. | |
Situations Not Covered:
|
Symetra Life Insurance Company reserves the right to determine or resolve all situations not expressly covered in this Plan description. Final determinations regarding these situations will be made jointly by the Manager of the Distribution Channel, the Senior Vice President of Sales and Distribution and the Vice President of Human Resources. | |
Continuation of Employment:
|
The existence of this Plan does not create any employment contracts, nor does it confer any right of continuing employment upon any Plan Participant or any other employee. Employment at Symetra is “at will”, meaning that both the employee and Symetra are at liberty to end the employment relationship at any time, with or without cause, with or without notice. |
4
2. BUSINESS UNIT ADMINISTRATION
Timing of Incentive Payments:
|
Incentive Compensation earned will be paid quarterly. These payments will be made within three pay periods after the end of the quarter in which the incentive compensation was earned, unless the necessary data to calculate the incentive amount is not available. In that case, payments will be made within two pay periods following the date the data becomes available. | |
Sales Effectiveness Payment:
|
The sales effectiveness payment (SEP) is based on a participant’s year-to-date score for each of the components of the payment as outlined in the attached SEP agreement. | |
Guaranteed Payment(s):
|
In certain circumstances management may provide a participant guaranteed quarterly minimum incentive payment(s). In that situation, the Participant will be paid the higher of (1) the guaranteed quarterly minimum, or 2) the quarterly incentive compensation amount the Participant otherwise earned under the terms of the Plan, based on qualifying production. Cumulative YTD earned incentive compensation will be calculated and a reconciliation will be performed. This guarantee will come under the same guidelines as noted in the Eligibility and Calculations sections above and will be carried over to subsequent quarters until completely offset by any incentive compensation earned through the end of the guarantee. |
5
2009 INCENTIVE PLAN DESCRIPTION
3. PLAN DESCRIPTION — SENIOR VICE PRESIDENT, SALES & DISTRIBUTION
| INCENTIVE | PRODUCTION | NEW INCENTIVE | ||||||||||
| PRODUCT | COMPENSATION RATE | OVER | COMPENSATION RATE | |||||||||
INDIVIDUAL |
||||||||||||
Term Life (Term and Worksite Term) |
[***] | [***] | [***] | |||||||||
Annual Permanent Life (Annual
Perm and Worksite Perm) |
[***] | [***] | [***] | |||||||||
Single Premium Life |
[***] | [***] | [***] | |||||||||
Symetra Complete |
[***] | [***] | [***] | |||||||||
RETIREMENT SERVICES |
||||||||||||
Fixed Total (Other Fixed Annuities,
TSA Fixed and SEPP/SIMPLE Fixed)
Jan Only |
[***] | [***] | [***] | |||||||||
Fixed Total (Other Fixed Annuities,
TSA Fixed and SEPP/SIMPLE Fixed)
Feb thru Dec |
[***] | [***] | [***] | |||||||||
Group Fixed Annuities (Daily Value) |
[***] | [***] | [***] | |||||||||
Individual
Variable Total (Other
..Variable Annuities, TSA Variable
and SEPP/SIMPLE Variable) |
[***] | [***] | [***] | |||||||||
Group Variable Total (Other Group
Variable Annuities and TSA Group
Variable) |
[***] | [***] | [***] | |||||||||
Bundled Products Total (MF TSA, MF
401 (k), MF 457, MF 403b and MF
Other) |
[***] | [***] | [***] | |||||||||
Bundled A Share Products Total (A
Share MF TSA, A Share MF 401 (k), A
Share MF 457, A Share MF 403b and
A Share MF Other) |
[***] | [***] | [***] | |||||||||
INCOME ANNUITIES |
||||||||||||
SPIA |
[***] | [***] | [***] | |||||||||
Annuitizations |
[***] | [***] | [***] | |||||||||
WELL PLAN |
[***] | [***] | [***] | |||||||||
Incentive
for Individual: Based on net Annualized First Year Premium (AFYP)
Incentive
for Retirement Services: Based on net bundled mutual fund deposits, single sum
annuity premiums and net first year continuing annuity premiums and increases.
Incentive
for Income Annuities: Based on net single sum annuity premiums, net first year
continuing annuity premiums, net first year continuing premiums and increases, single sum
deposit resulting from the annuitization of eligible fixed or variable products that result
in commission to the agent.
Incentive
for WELL Plans: Based on quarterly asset growth for new plans first four
quarters. Payment will be made within the subsequent incentive compensation cycle following
quarter end.
**Symetra Life Insurance Company reserves the right to modify, amend or repeal this Plan, or to
discontinue (either temporarily or permanently) the distribution of incentive compensation
under the Plan.
Portions
marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed
separately with the Securities and Exchange Commission.
6
Senior Vice President, Sales & Distribution
Acknowledgement Form:
I acknowledge receipt of this 2009 Incentive Compensation Plan and acknowledge that I am
familiar with its terms and conditions.
Patrick McCormick
|
Randall H. Talbot
|
|||
/s/
Patrick McCormick 3/20/09
|
/s/ Randall H. Talbot
|
|||
Christine A. Katzmar
|
||||
/s/ Christine A. Katzmar 3-20-09
|
7
March 18th, 2009
Patrick McCormick
Dear Pat:
This letter will serve as notification of your Sales Effectiveness Payment component of your
incentive compensation. Your maximum per quarter is:
Q1 |
$ | 10,507 | ||
Q2 |
$ | 12,203 | ||
Q3 |
$ | 13,288 | ||
Q4 |
$ | 14,002 |
The quarterly payment is based on your year to date score for each of the components of the
payment. The criteria components of the payment are as follows:
| 76% | Sales goal attainment | |
| 24% | Expense management |
The score rating for the sales goal’ component and corresponding payment will be:
| Component Score | Payment Percentage | |||
| 3 | 100 | % | ||
| 2 | 75 | % | ||
| 1 | 0 | % | ||
The score rating for the expense management component and corresponding payment will be:
| Component Score | Payment Percentage | |||
| 4 | 100 | % | ||
| 3 | 75 | % | ||
| 2 | 37.5 | % | ||
| 1 | 0 | % | ||
The sales effectiveness payment will use Point in Time Cognos as its book of record. From time to
time the production numbers when compared to the incentive
compensation production reports from D3
may vary due to a timing difference. Note also that the assigned goals against which you will be
measured are subject to change based on market conditions and management discretion. Any changes
will be documented and communicated to you in writing.
Symetra
Life Insurance Company - 777 108th Avenue NE, Suite 1200 - Bellevue, WA
98004-5135 - www.symetra.com
Mailing Address: PO Box 34690 - Seattle, WA 98124-1690 - Phone 1-800-796-3872 - TTY/TDD 1-800-833-6388
Mailing Address: PO Box 34690 - Seattle, WA 98124-1690 - Phone 1-800-796-3872 - TTY/TDD 1-800-833-6388
1
This sales
effectiveness payment component will commence on January
1st, 2009 and expire on
December 31st, 2009. Please refer to your 2009 Sales Effectiveness Payment report and your 2009
Incentive Compensation plan document for more detail.
There is
no intent in this letter to establish or imply a contract of employment. Symetra
Financial’s policy is that no representative of the company or employee has the authority to make
any pre-employment agreements or employment contracts which would imply guarantees of minimum
length of employment.
Please
sign and return the original copy to me by April 3rd , 2009.
Sincerely,
/s/ LaDonna Modlin
Payroll Incentive Compensation Manager Symetra Life Insurance Company |
/s/ Patrick McCormick
|
2
Exhibit 10.20
THIS DIRECTOR AND OFFICER INDEMNIFICATION AGREEMENT, dated as of [•] (this “Agreement”), is
made by and between Symetra Financial Corporation, a Delaware corporation (the “Company”), and
[insert name of D&O] (“Indemnitee”).
RECITALS
A. It is important to the Company to attract (and retain) the most talented and experienced
persons reasonably available to serve as directors and officers.
B. Indemnitee is a director and/or officer of the Company and/or of a subsidiary of the
Company.
C. Both the Company and Indemnitee recognize the increased risk of litigation and other claims
being asserted against directors and officers of companies in today’s environment.
D. The Company’s Amended and Restated Certificate of Incorporation and By-laws (the
“Constituent Documents”) provide that the Company will indemnify its directors and officers to the
fullest extent permitted by law and will advance expenses in connection therewith, and Indemnitee’s
willingness to serve as a director and/or officer of the Company is based in part on Indemnitee’s
reliance on such provisions.
E. In recognition of Indemnitee’s need for substantial protection against personal liability
in order to enhance Indemnitee’s continued service to the Company in an effective manner, in
recognition of Indemnitee’s reliance on the aforesaid provisions of the Constituent Documents and
to provide Indemnitee with express contractual indemnification (regardless of, among other things,
any amendment to or revocation of such provisions or any change in the composition of the Company’s
Board of Directors (the “Board”) or any acquisition or business combination transaction relating to
the Company), the Company wishes to provide in this Agreement for the indemnification of and the
advancement of Expenses (as defined in Section 1(b)) to Indemnitee as set forth in this Agreement
and, to the extent insurance is maintained, for the continued coverage of Indemnitee under the
Company’s directors’ and officers’ liability insurance policies so long as Indemnitee continues to
serve in a director and/or officer capacity.
NOW, THEREFORE, the parties hereby agree as follows:
1. Certain Definitions. In addition to terms defined elsewhere herein, the following
terms shall have the meanings ascribed to them below when used in this Agreement with initial
capital letters:
(a) “Claim” means any threatened, pending or completed action, suit or proceeding,
or any inquiry or investigation, whether instituted, made or conducted by the Company or any
other party, including without limitation any governmental entity, that Indemnitee determines
might lead to the institution of any
such action, suit or proceeding, whether civil, criminal, administrative, arbitrative,
investigative or other.
(b) “Expenses” includes all direct and indirect costs and expenses of any type
whatsoever (including without limitation all attorneys’ and experts’ fees, expenses and
charges) and all other costs, expenses and obligations actually and reasonably paid or incurred
in connection with investigating, defending, being a witness in or participating in (including
on appeal), or preparing to investigate, defend, be a witness in or participate in, any Claim.
(c) “Indemnifiable Losses” means any and all Expenses, damages, losses,
liabilities, judgments, fines, penalties and amounts paid in settlement (including without
limitation all interest, assessments and other charges paid or payable in connection with or in
respect of any of the foregoing) (collectively, “Losses”) relating to, resulting from or
arising out of any Claim by reason of the fact that (i) Indemnitee is or was a director,
officer, employee or agent of the Company and/or of a subsidiary of the Company, or (ii)
Indemnitee is or was serving at the request of the Company as a director, officer, employee or
agent of another corporation, partnership, non-profit organization, joint venture, trust or
other enterprise. Inclusion of the Indemnitee’s role with such an enterprise (including, for
example, service on the board of directors of a non-profit organization) on a list approved
from time to time by the Chief Executive Officer or Chief Financial Officer of the Company
shall constitute service “at the request of the Company” for purposes of clause (ii) in the
preceding sentence.
2. Service by Indemnitee. Indemnitee will serve and/or continue to serve as a
director and/or officer of the Company and/or of a subsidiary of the Company, and/or in such other
capacity with respect to the Company as the Company may request, as the case may be, faithfully and
to the best of Indemnitee’s ability so long as Indemnitee is duly elected or appointed and until
such time as Indemnitee is removed as permitted by law or tenders a resignation in writing (and
provided that the Company shall have no obligation under this Agreement to continue to indemnify
the Indemnitee for any actions taken or not taken by him or her after the date of resignation or
termination of such position).
3. Basic Indemnification Arrangement. The Company will indemnify and hold harmless
Indemnitee, to the fullest extent permitted by the laws of the State of Delaware in effect on the
date hereof or as such laws may from time to time hereafter be amended to increase the scope of
such permitted indemnification, against all Indemnifiable Losses relating to, resulting from or
arising out of any Claim, subject to Section 7 of this Agreement. The failure by Indemnitee to
notify the Company of such Claim will not relieve the Company from any liability hereunder unless,
and only to the extent that, the Company did not otherwise learn of the Claim and such failure
results in forfeiture by the Company of substantial defenses, rights or insurance coverage. If so
requested by Indemnitee, the Company will advance within twenty business days of such request any
and all Expenses to Indemnitee which Indemnitee determines reasonably likely to be payable;
provided, however, that Indemnitee will return, without interest, any
2
such advance which remains unspent at the final conclusion of the Claim to which the advance
related.
4. Indemnification for Additional Expenses. Without limiting the generality or effect
of the foregoing, the Company will indemnify Indemnitee against and, if requested by Indemnitee,
will within twenty business days of such request advance to Indemnitee, any additional Expenses
paid or incurred by Indemnitee in connection with any Claim asserted or brought by Indemnitee for
(i) indemnification or advance payment of Expenses by the Company under this Agreement or any other
agreement or under any provision of the Company’s Constituent Documents now or hereafter in effect
relating to Claims for Indemnifiable Losses and/or (ii) recovery under any directors’ and officers’
liability insurance policies maintained by the Company, regardless of whether Indemnitee ultimately
is determined to be entitled to such indemnification, advance expense payment or insurance
recovery, as the case may be.
5. Partial Indemnity, Etc. If Indemnitee is entitled under any provision of this
Agreement to indemnification by the Company for some or a portion of any Indemnifiable Loss but not
for all of the total amount thereof, the Company will nevertheless indemnify Indemnitee for the
portion thereof to which Indemnitee is entitled. Moreover, notwithstanding any other provision of
this Agreement, to the extent that Indemnitee has been successful on the merits or otherwise in
defense of any or all Claims relating in whole or in part to an Indemnifiable Loss or in defense of
any issue or matter therein, including without limitation dismissal without prejudice, Indemnitee
will be indemnified against all Expenses incurred in connection therewith.
6. Contribution. If the Indemnitee is not entitled to indemnification under this
Agreement for any reason other than pursuant to Section 7, then in respect of any threatened,
pending or completed proceeding in which the Company is jointly liable with the Indemnitee (or
would be if joined in such proceeding), the Company shall contribute to the amount of damages,
losses, Expenses, liabilities, judgments, fines, penalties and amounts paid in settlement actually
and reasonably incurred and paid or payable by the Indemnitee in such proportion as is appropriate
to reflect (i) the relative benefits received by the Company on the one hand and the Indemnitee on
the other hand from the transaction from which such proceeding arose and (ii) the relative fault of
the Company on the one hand and of the Indemnitee on the other hand in connection with the events
which resulted in such expenses, judgments, fines or settlement amounts, as well as any other
relevant equitable considerations. The relative fault of the Company on the one hand and of the
Indemnitee on the other hand shall be determined by reference to, among other things, the parties’
relative intent, knowledge, access to information and opportunity to correct or prevent the
circumstances resulting in such expenses, judgments, fines or settlement amounts. The Company
agrees that it would not be just and equitable if contribution pursuant to this Section 6 were
determined by pro rata allocation or any other method of allocation that does not take account of
the foregoing equitable considerations.
3
7. Exceptions. Any other provision herein to the contrary notwithstanding, the
Company shall not be obligated pursuant to the terms of this Agreement:
(a) Claims Initiated by Indemnitee. To indemnify or advance expenses to the
Indemnitee with respect to proceedings or claims initiated or brought voluntarily by the
Indemnitee and not by way of defense, except with respect to proceedings specifically
authorized by the Board or brought to establish or enforce a right to indemnification and/or
advancement of expenses arising under this Agreement, the charter documents of the Company or
any subsidiary or any statute or law or otherwise (but such indemnification or advancement of
expenses may be provided by the Company in specific cases if the Board finds it to be
appropriate); or
(b) Unauthorized Settlements. To indemnify or provide contribution to the
Indemnitee hereunder for any amounts paid in settlement of a proceeding unless the Company
consents in advance in writing to such settlement, which consent shall not be unreasonably
withheld; or
(c) Section 16. To indemnify or provide contribution to the Indemnitee on account
of any suit in which judgment is rendered against the Indemnitee for an accounting of profits
made from the purchase or sale by the Indemnitee of securities of the Company pursuant to the
provisions of Section 16(b) of the Securities Exchange Act of 1934 and amendments thereto or
similar provisions of any federal, state or local statutory law; or
(d) Unlawful Indemnification. To indemnify or provide contribution to the
Indemnitee if a final decision by a court having jurisdiction in the matter shall determine
that such indemnification is not lawful. In this respect, the Company and the Indemnitee have
been advised that the Securities and Exchange Commission takes the position that
indemnification for liabilities arising under the federal securities laws is against public
policy and is, therefore, unenforceable and that claims for indemnification should be submitted
to appropriate courts for adjudication; or
(e) No Duplication of Payments. To indemnify, provide contribution to or advance
expenses to the Indemnitee under this Agreement to the extent Indemnitee has otherwise actually
received payment (net of Expenses incurred in connection therewith) under any insurance policy,
the Constituent Documents and Other Indemnity Provisions or otherwise of the amounts otherwise
indemnifiable hereunder.
8. No Other Presumption. For purposes of this Agreement, the termination of any Claim
by judgment, order, settlement (whether with or without court approval) or conviction, or upon a
plea of nolo contendere or its equivalent, will not create a presumption that Indemnitee did not
meet any particular standard of conduct or have any particular belief or that a court has
determined that indemnification is not permitted by applicable law.
4
9. Non-Exclusivity, Etc. The rights of Indemnitee hereunder will be in addition to
any other rights Indemnitee may have under the Constituent Documents, or the substantive laws of
the Company’s jurisdiction of incorporation, any other contract or otherwise (collectively, “Other
Indemnity Provisions”); provided, however, that (i) to the extent that Indemnitee otherwise would
have any greater right to indemnification under any Other Indemnity Provision, Indemnitee will be
deemed to have such greater right hereunder and (ii) to the extent that any change is made to any
Other Indemnity Provision which permits any greater right to indemnification than that provided
under this Agreement as of the date hereof, Indemnitee will be deemed to have such greater right
hereunder. The Company will not adopt any amendment to any of the Constituent Documents the effect
of which would be to deny, diminish or encumber Indemnitee’s right to indemnification under this
Agreement or any Other Indemnity Provision.
10. Liability Insurance and Funding. The Company shall, to the extent that the Board
determines it to be economically reasonable, maintain a policy or policies of directors’ and
officers’ liability insurance. Indemnitee will be covered by such policy or policies, in
accordance with its or their terms, to the maximum extent of the coverage available for any
director or officer of the Company. The Company may, but will not be required to, create a trust
fund, grant a security interest or use other means, including without limitation a letter of
credit, to ensure the payment of such amounts as may be necessary to satisfy its obligations to
indemnify and advance expenses pursuant to this Agreement.
11. Subrogation. In the event of payment under this Agreement, the Company will be
subrogated to the extent of such payment to all of the related rights of recovery of Indemnitee
against other persons or entities (other than Indemnitee’s successors). The Indemnitee will
execute all papers reasonably required to evidence such rights of recovery (all of Indemnitee’s
reasonable Expenses, including attorneys’ fees and charges, related thereto to be reimbursed by or,
at the option of Indemnitee, advanced by the Company).
12. Defense of Claims. The Company will be entitled to participate in the defense of
any Claim or to assume the defense thereof, with counsel reasonably satisfactory to the Indemnitee;
provided, however, that in the event that (i) the use of counsel chosen by the Company to represent
Indemnitee would present such counsel with an actual or potential conflict, (ii) the named parties
in any such Claim (including any impleaded parties) include both the Company and Indemnitee and
Indemnitee shall conclude that there may be one or more legal defenses available to him or her that
are different from or in addition to those available to the Company, or (iii) any such
representation by the Company would be precluded under the applicable standards of professional
conduct then prevailing, then Indemnitee will be entitled to retain separate counsel (but not more
than one law firm plus, if applicable, local counsel in respect of any particular Claim) at the
Company’s expense. The Company will not, without the prior written consent of the Indemnitee,
effect any settlement of any threatened or pending Claim which the Indemnitee is or could have been
a party unless such settlement solely involves the payment of money and includes an unconditional
release of the Indemnitee from all liability on any claims that are the subject matter of such
Claim.
5
13. Successors and Binding Agreement.
(a) The Company will require any successor (whether direct or indirect, by purchase, merger,
consolidation, reorganization or otherwise) to all or substantially all of the business or assets
of the Company, by agreement in form and substance satisfactory to Indemnitee and his or her
counsel, expressly to assume and agree to perform this Agreement in the same manner and to the same
extent the Company would be required to perform if no such succession had taken place. This
Agreement will be binding upon and inure to the benefit of the Company and any successor to the
Company, including without limitation any person acquiring directly or indirectly all or
substantially all of the business or assets of the Company whether by purchase, merger,
consolidation, reorganization or otherwise (and such successor will thereafter be deemed the
“Company” for purposes of this Agreement), but will not otherwise be assignable or delegatable by
the Company.
(b) This Agreement will inure to the benefit of and be enforceable by the Indemnitee’s
personal or legal representatives, executors, administrators, successors, heirs, distributees,
legatees and other successors.
(c) This Agreement is personal in nature and neither of the parties hereto will, without the
consent of the other, assign or delegate this Agreement or any rights or obligations hereunder
except as expressly provided in Sections 12(a) and 12(b). Without limiting the generality or
effect of the foregoing, Indemnitee’s right to receive payments hereunder will not be assignable,
whether by pledge, creation of a security interest or otherwise, other than by a transfer by the
Indemnitee’s will or by the laws of descent and distribution, and, in the event of any attempted
assignment or transfer contrary to this Section 12(c), the Company will have no liability to pay
any amount so attempted to be assigned or transferred.
14. Continuation of Indemnity. All agreements and obligations of the Company
contained herein shall continue during the period Indemnitee is a director and/or officer of the
Company or is serving at the request of the Company as a director, officer, employee or agent or
fiduciary of any other entity (including, but not limited to, another corporation, partnership,
joint venture or trust) of the Company and shall also continue after the period of such service
with respect to any possible claims based on the fact that Indemnitee was or had been a director
and/or officer of the Company or was or had been serving at the request of the Company as a
director, officer, employee or agent or fiduciary of any other entity (including, but not limited
to, another corporation, partnership, joint venture or trust).
15. Notices. For all purposes of this Agreement, all communications, including
without limitation notices, consents, requests or approvals, required or permitted to be given
hereunder will be in writing and will be deemed to have been duly given when hand delivered or
dispatched by electronic facsimile transmission (with receipt thereof orally confirmed), or five
business days after having been mailed by United States registered or certified mail, return
receipt requested, postage prepaid or one business day after having been sent for next-day delivery
by a nationally recognized
6
overnight courier service, addressed to the Company (to the attention of the Secretary of the
Company) and to the Indemnitee at the addresses shown on the signature page hereto, or to such
other address as any party may have furnished to the other in writing and in accordance herewith,
except that notices of changes of address will be effective only upon receipt.
16. Governing Law. The validity, interpretation, construction and performance of this
Agreement will be governed by and construed in accordance with the substantive laws of the State of
Delaware, without giving effect to the principles of conflict of laws of such State. Each party
consents to non-exclusive jurisdiction of any Delaware state or federal court or any court in any
other jurisdiction in which a Claim is commenced by a third person for purposes of any action, suit
or proceeding hereunder, waives any objection to venue therein or any defense based on forum non
conveniens or similar theories and agrees that service of process may be effected in any such
action, suit or proceeding by notice given in accordance with Section 14.
17. Validity. If any provision of this Agreement or the application of any provision
hereof to any person or circumstance is held invalid, unenforceable or otherwise illegal, the
remainder of this Agreement and the application of such provision to any other person or
circumstance will not be affected, and the provision so held to be invalid, unenforceable or
otherwise illegal will be reformed to the extent, and only to the extent, necessary to make it
enforceable, valid or legal.
18. Miscellaneous. No provision of this Agreement may be waived, modified or
discharged unless such waiver, modification or discharge is agreed to in writing signed by
Indemnitee and the Company. No waiver by either party hereto at any time of any breach by the
other party hereto or compliance with any condition or provision of this Agreement to be performed
by such other party will be deemed a waiver of similar or dissimilar provisions or conditions at
the same or at any prior or subsequent time. No agreements or representations, oral or otherwise,
expressed or implied with respect to the subject matter hereof have been made by either party that
are not set forth expressly in this Agreement. References to Sections are to references to
Sections of this Agreement.
19. Counterparts. This Agreement may be executed in one or more counterparts, each of
which will be deemed to be an original but all of which together will constitute one and the same
agreement.
20. Legal Fees and Expenses. It is the intent of the Company that the Indemnitee not
be required to incur legal fees and or other Expenses associated with the interpretation,
enforcement or defense of Indemnitee’s rights under this Agreement by litigation or otherwise
because the cost and expense thereof would substantially detract from the benefits intended to be
extended to the Indemnitee hereunder. Accordingly, without limiting the generality or effect of
any other provision hereof, if it should appear to the Indemnitee that the Company has failed to
comply with any of its obligations under this Agreement or in the event that the Company or any
other person takes or threatens to take any action to declare this Agreement void or unenforceable,
or institutes any
7
litigation or other action or proceeding designed to deny, or to recover from, the Indemnitee
the benefits provided or intended to be provided to the Indemnitee hereunder, the Company
irrevocably authorizes the Indemnitee from time to time to retain counsel of Indemnitee’s choice,
at the expense of the Company as hereafter provided, to advise and represent the Indemnitee in
connection with any such interpretation, enforcement or defense, including without limitation the
initiation or defense of any litigation or other legal action, whether by or against the Company or
any director, officer, stockholder or other person affiliated with the Company, in any
jurisdiction. Notwithstanding any existing or prior attorney-client relationship between the
Company and such counsel, the Company irrevocably consents to the Indemnitee’s entering into an
attorney-client relationship with such counsel, and in that connection the Company and the
Indemnitee agree that a confidential relationship shall exist between the Indemnitee and such
counsel. Without respect to whether the Indemnitee prevails, in whole or in part, in connection
with any of the foregoing, the Company will pay and be solely financially responsible for any and
all attorneys’ and related fees and expenses incurred by the Indemnitee in connection with any of
the foregoing.
21. Certain Interpretive Matters. No provision of this Agreement will be interpreted
in favor of, or against, either of the parties hereto by reason of the extent to which any such
party or its counsel participated in the drafting thereof or by reason of the extent to which any
such provision is inconsistent with any prior draft hereof or thereof.
IN WITNESS WHEREOF, Indemnitee has executed and the Company has caused its duly authorized
representative to execute this Agreement as of the date first above written.
| SYMETRA FINANCIAL CORPORATION 777 108th Avenue NE, Suite 1200 Bellevue, WA 98004 |
||||
| by | ||||
| Name: | ||||
| Title: | ||||
| INDEMNITEE |
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| by | ||||
| Name: | ||||
| Title: | ||||
8
Exhibit 23.1
Consent of Independent Registered Public Accounting Firm
We consent to the reference to our firm under the caption “Experts” and to the use of
our reports dated March 6, 2009, in Amendment No. 3 to the
Registration Statement (Form S-1 No. 333-162344) and related
Prospectus of Symetra Financial Corporation dated December 28, 2009.
/s/ Ernst & Young LLP
Seattle, Washington
December 28, 2009
December 28, 2009
[Letterhead of]
CRAVATH, SWAINE & MOORE LLP
[New York Office]
[New York Office]
212-474-1644
Symetra Financial Corporation
Registration Statement on Form S-1
File No. 333-162344
Registration Statement on Form S-1
File No. 333-162344
December 28, 2009
Dear Mr. Riedler:
Symetra Financial Corporation (the “Company”) has filed today with the Securities and
Exchange Commission (the “Commission”), via EDGAR, Amendment No. 3 (“Amendment No.
3”) to its Registration Statement on Form S-1 (File No. 333-162344) (the “Registration
Statement”). This letter, together with Amendment No. 3, sets forth the Company’s responses to
the comments contained in your letter dated November 25, 2009 (the “Comment Letter”)
relating to the Registration Statement.
Set forth below in bold font are the comments of the staff of the Commission (the
“Staff”) contained in the Comment Letter and immediately below each comment is the response
of the Company with respect thereto or a statement identifying the location in Amendment No. 3 of
the requested disclosure or revised disclosure. Where requested, supplemental information is
provided.
Four
clean copies of Amendment No. 3, and four copies that are marked
to show changes from Amendment No. 2 to the Registration Statement, are enclosed for your convenience with three copies of
this letter. Page references in the Company’s responses are to pages in the marked copy of
Amendment No. 3.
Management’s Discussion and Analysis of Financial Condition and Results of Operations, page
44
Use of non-GAAP Financial Measures, page 53
| 1. | Please refer to your response to our prior comment number 28. You state “financial impact of the recurring items can fluctuate from period to period”. It does not appear that you reasonably believe that it is probable that the financial impact of these items will disappear or become immaterial within a near-term finite period. Please revise the filing to remove all references to these non-GAAP measures. Refer to Question 8 of the Frequently Asked Questions Regarding the Use of Non-GAAP Financial Measures on our website at http://sec.gov/divisions/corpfin/faqs/nongaapfaq.htm#item10e that we issued on June 13, 2003. |
The Company has revised its disclosure on pages 53 through 58 of Amendment No. 3 in response
to this Comment No. 1. The revised disclosure also reflects the additional discussions and
correspondence related to this Comment No. 1 that have occurred since receipt of the Comment
Letter.
Investments, page 77
Fixed Maturity Securities Credit Quality, page 82
| 2. | Please provide additional disclosure clarifying why you believe no impairment is required for those securities with a NAIC 5 designation. |
The Company has expanded its disclosure on page 86 of Amendment No. 3 to clarify why it
believes no further impairment is required for those securities with a NAIC 5 designation.
Business, page 102
Reinsurance, page 123
| 3. | We have reviewed your Group Short Term Disability Reinsurance Agreement and Group Long Term Disability Reinsurance Agreement with Reliance Standard Life Insurance Company filed as Exhibits 10.3 and 10.4, respectively. In your disclosure on pages 123 and 124, however, it appears that you state that UNUM Life Insurance Company of America reinsures the majority of this business. Please revise or advise us accordingly. |
Reliance Standard Life Insurance Company is the administrator of the reinsurance pool and the
counterparty to the Company’s Group Long Term Disability and Short Term Disability Reinsurance
Agreements as Managing Agent for each participating reinsurer in the pool and as a participating
reinsurer in its own right. While Reliance has been the sole pool participant for new policies in
policy years 2006 and later, UNUM maintained the highest level of participation for policy years
prior to 2006. On an aggregate basis, UNUM currently reinsures the substantial majority of
existing Group Long-Term-Disability and Short-Term-Disability claims liability. The Company has
revised its disclosure on page 127 of Amendment No. 3 to clarify the reinsurance arrangements for
its group short term disability and group long term disability business.
Compensation Discussion and Analysis, page 138
Elements of Compensation, page 139
Annual incentive compensation, page 139
| 4. | We have reviewed your response to prior comment 40. Please expand your disclosure on page 140 to disclose the 2008 plan level expenses and your actual expenses for 2008. |
The Company has expanded its disclosure on page 143 of Amendment No. 3 to disclose the 2008
plan level expenses and its actual expenses for 2008.
| 5. | We have reviewed your response to prior comment 41. Please expand your disclosure on pages 140 and 142 to clarify what was included in the “review of the Company’s operating results in relation to competitors.” For example, please disclose your specific operating results included in the review, name your competitors that were reviewed and disclose your competitors’ results that were compared. Please also clarify how your board of directors used this information in arriving at the determination of the discretionary award level and discretionary payout level. |
The Company has expanded its disclosure on page 143 of Amendment No. 3 to clarify what was
included in the “review of the Company’s operating results in relation to competitors” and how its
board of directors used this information in arriving at the determination of the discretionary
award level and discretionary payout level.
Sales incentive compensation, page 141
| 6. | We have reviewed your response to prior comment 43. Please expand your disclosure to disclose the 2008 minimum threshold regarding your pre-tax GAAP profit and your actual achievement of 2008 pre-tax GAAP profit. |
The Company has expanded its disclosure on page 144 of Amendment No. 3 to disclose the 2008
minimum threshold regarding its pre-tax GAAP profit and its actual achievement of 2008 pre-tax GAAP
profit.
Certain Relationships and Related Transactions, page 152
| 7. | We have reviewed your response to prior comment 48. Please file copies of the following agreements as exhibits to this registration statement. Alternatively, please revise your disclosure to confirm that the following agreements were on substantially the same terms as those provided to other third parties. |
| • | Accident and health reinsurance agreement with White Mountains Re America; |
| • | Coinsurance reinsurance agreement with Wilton Reinsurance Company; and |
| • | Coinsurance reinsurance agreements with General Re Life Corporation. |
The Company has revised its disclosure on pages 157 through 158 of Amendment No. 3 to disclose
that the above agreements were on substantially the same terms as those provided to other third
parties.
Principal and Selling Stockholders, page 157
| 8. | We are re-issuing prior comment 50. Please revise the respective footnotes to identify the natural persons who are the beneficial owners of the shares held by each of your beneficial owners of five percent or more of your common stock. Please also identify any director of the registrant that such beneficial owner is affiliated and the affiliation. |
The Company has revised its footnote disclosure on pages 162 through 163 of Amendment No. 3 to
identify the natural persons who are the beneficial owners of the shares held by each of its
beneficial owners of five percent of more of its common stock and, where applicable, to identify
any director of the Company with which such beneficial owner is affiliated and the affiliation.
Please contact the undersigned at (212) 474-1644, or, in my absence, D. Scott Bennett at (212)
474-1132, with any questions or comments you may have regarding the Registration Statement.
Very truly yours,
/s/ William J. Whelan, III
William J. Whelan, III
Mr. Jeffrey Riedler
Assistant Director
U.S. Securities and Exchange Commission
Division of Corporation Finance
100 F Street, N.E.
Washington, D.C. 20549
Assistant Director
U.S. Securities and Exchange Commission
Division of Corporation Finance
100 F Street, N.E.
Washington, D.C. 20549
BY FED EX
Copy with enclosures to:
Ms. Jennifer Riegel
Staff Attorney
U.S. Securities and Exchange Commission
Division of Corporation Finance
100 F Street, N.E., Mail Stop 4720
Washington, D.C. 20549
Staff Attorney
U.S. Securities and Exchange Commission
Division of Corporation Finance
100 F Street, N.E., Mail Stop 4720
Washington, D.C. 20549
BY FED EX
George C. Pagos
Symetra Financial Corporation
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004
Symetra Financial Corporation
777 108th Avenue NE, Suite 1200
Bellevue, WA 98004
BY FED EX